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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Boston, MA | $39,333 | $18.91 |
| 2 | New York, NY | $38,073 | $18.30 |
| 3 | Lakewood, MN | $37,810 | $18.18 |
| 4 | Summit, NJ | $37,339 | $17.95 |
| 5 | Pewaukee, WI | $36,876 | $17.73 |
| 6 | Los Angeles, CA | $36,637 | $17.61 |
| 7 | Chicago, IL | $36,304 | $17.45 |
| 8 | Cranston, RI | $36,233 | $17.42 |
| 9 | Ione, OR | $35,627 | $17.13 |
| 10 | Denver, CO | $35,241 | $16.94 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customer Service Expert | $114,780 | $55 | - |
| 2 | Loan Services Representative | $96,982 | $47 | - |
| 3 | Customer Service Executive | $90,348 | $43 | - |
| 4 | Customer Service Senior Associate | $89,460 | $43 | - |
| 5 | System Service Representative | $80,906 | $39 | - |
| 6 | Telephone Sales Representative | $79,256 | $38 | - |
| 7 | Telesales Representative | $77,508 | $37 | - |
| 8 | Customer Relationship Specialist | $76,182 | $37 | - |
| 9 | Service Officer | $73,763 | $35 | - |
| 10 | Customer Retention Representative | $71,659 | $34 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | M&T Bank | $44,362 | $21 | 11 |
| 2 | Morgan Stanley | $41,760 | $20 | 175 |
| 3 | Safeco Insurance | $39,434 | $19 | - |
| 4 | Prudential Retirement Insurance And Annuity Co | $39,215 | $19 | - |
| 5 | Legg Mason | $36,648 | $18 | - |
| 6 | State National Companies | $36,603 | $18 | - |
| 7 | Raymond James Financial | $36,288 | $17 | 134 |
| 8 | Aetna | $35,254 | $17 | - |
| 9 | AmTrust Financial | $35,051 | $17 | 1 |
| 10 | Genworth | $35,017 | $17 | - |
| 11 | Cigna | $33,690 | $16 | 11 |
| 12 | The Cincinnati Insurance Companies | $32,798 | $16 | 1 |
| 13 | Aimco | $32,415 | $16 | - |
| 14 | Berkshire Hathaway | $30,131 | $14 | 1 |