Marketing administrator job description

Why Brightside:

The mission is clear. To improve the financial health of working families in America. Brightside is an employee benefit with a brand-new approach to personal finance. We offer unique solutions for employees & their families who need help with anything related to their finances and the emotions and behaviors that can impact them. We take a holistic view to provide unbiased and confidential assistance through an unmatched blend of products, technology and true human care. Our goal is to make it easier for our clients to understand their options to obtain long-term financial health and gain peace of mind when it comes to financial matters.

A bit about this role…

Our Salesforce Marketing Cloud Administrator/Developer will be our point person & responsible for day-to-day administration of our B2C Salesforce Marketing Cloud org (formerly ExactTarget), ensuring the platform is healthy, performant, and compliant. In this role, you will work closely with our Marketing and Product & Technology teams, acting as a trusted resource who understands Marketing Cloud best practices, capabilities, data architecture, and licensing. A working knowledge of HubSpot is a plus for collaborating with our B2B Sales & Marketing teams on integrations & technical challenges.

The meaningful work you will tackle:

* Designing and implementing automated email/mobile journeys using Email Studio, Mobile Studio, Automation Studio and Journey Builder
* Reporting and analyzing email activity using Email Studio reports and Journey Builder; proficiency with Data Views and Discover Reports within Analytics Builder, A/B tests
* Designing and/or building integrations between Marketing Cloud and 3rd party applications or data sources
* Designing and building Data Extensions, Lists and other contact/data related activities
* Designing roles and granting access using the principle of least privilege
* Working closely with Salesforce Administrators and Developers to understand integration between the platforms and the flow of data between them
* Working closely with Product and Engineering teams to expand the use of SFMC beyond Marketing email campaigns
* General troubleshooting of all aspects of the platform, create cases with Salesforce Premier Support when needed, work with our Salesforce Account Team for escalation and feature activation/licensing
* Promote best practices and scale for growth

What we're looking for in your background & what makes you a success:

* 2+ years of experience with Salesforce Marketing Cloud, ideally involving integrations with Salesforce Service Cloud and other platforms
* Salesforce Certified Marketing Cloud Administrator, Marketing Cloud Developer, and/or Email Specialist certifications preferred
* Working knowledge of SQL and relational databases
* AMPscript and CloudPages experience is a plus
* BS degree preferred in Computer Science, Information Systems, or Business Administration
* Ability to work as part of a team, build strong relationships, solve problems, improve processes, analyze trends, identify efficiencies, and champion change
* Be humble, willing to learn, and do whatever is needed to help us accomplish our goals
* Outstanding written and verbal communication skills

Employee Benefits at Brightside:

At Brightside you'll find a remote, safe, fun & inclusive work environment.

We have a competitive benefit plan including medical, dental, vision, short/long term disability, life insurance, commuter options and a 401(k) plan.

We also offer a generous Time Off allotment including Paid Time Off / Wellness Days / Sick Time / Days of Service & Company Holidays.

Equal Employment Opportunity Commission:

Brightside is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Headquartered in Alpharetta, Georgia, National Christian Foundation (NCF) is a 501(c)(3) charitable grantmaking ministry that provides creative giving solutions and inspires biblical generosity among Christian families, advisors, and charities. NCF has received over $21 billion in contributions and made over $15 billion in giver-recommended grants to more than 71,000 charities. NCF is an industry leader in accepting gifts of appreciated assets such as stocks, real estate, and business interests, which enable givers to save taxes and maximize charitable gifts. We combine a faith-based approach and like-minded local presence with the support and expertise of a trusted national organization. Learn more at www.ncfgiving.com.

The Salesforce Marketing Cloud Administrator is responsible for the overall performance management of the Salesforce MC Platform. The administrator will work closely with the Digital Marketing Manager, the Affiliate Offices, and other subject matter experts to identify, develop and deploy new business processes.

This role is part administrator, part technical project manager, and part Salesforce analyst. This role will focus primarily on the Marketing Cloud implementations and configurations of the platform according to business specifications, ensuring ease of use for the users of any technical level. In addition, the administrator will stay up-to-date on the platform's new tools, capabilities, and updates and devise plans for how they can be levered within NCF.
Reports to: Manager, Application Administration
Management/Supervision : None
Essential Functions
* Works in coordination with business units to understand platform requirements and advise on how requirements can best be accomplished.
* Solicits, evaluates and configures complex journey builds, creates trigger/automation processes, and working parameters for Marketing Cloud compatibility to create seamless customer experiences across every touchpoint.
* Monitors performance and maintains the Marketing Cloud system according to business requirements.
* Execute all basic administrative functions including user count maintenance, reports and dashboards, workflows and other routine tasks.
* Liaison with Salesforce Account Executive and team.
* Create and maintain API and data integration processes between Salesforce and other services.
* Perform root cause analysis and resolution for all Salesforce Marketing issues.
* Create and maintain Data Extensions and segmentation groups and track emails and develop relevant reports and dashboards.
* Create journeys using Journey Builder.
* Build internal technical and architectural documentation, manuals, and policies.
* Upgrade Marketing Cloud system with new releases and modules.
* Troubleshoots issues and outages with Marketing Cloud or systems that connect to Marketing Cloud.
Other Duties as Assigned



Experience, Education
* 5+ years' Marketing Cloud experience.
* BA/BS degree in computer science or related field preferred.
* Salesforce Admin and Marketing Cloud Certified.
* Experience integration Salesforce into 3rd party tools; leveraging existing API's or developing new API's.
* Experience working on Salesforce instances and managing upgrades.
* Demonstrated knowledge of Salesforce Marketing Cloud (SFMC) aka Exact Target.
* Experience working with all Marketing Cloud Builders and Studios, including Mobile Connect, Personalization Builder, Social Studio, Interaction Studio, Journey Builder, and Advertising Studio.
* Experience implementing automated solutions utilizing Marketing Cloud Server-Side JavaScript (SSJS).
* Experience using Journey Builder with thorough understanding of Audience Builder configuration.
* Working knowledge of AMPscript and Guide Template Language.
* Working knowledge of Front-end development building CloudPages using HTML, CSS, JavaScript, and AMPscript.
* Working knowledge of SQL and databases.
* Fundamental understanding of database technologies (RDBMS, NoSQL).
* Working knowledge of Marketing Cloud's contact data model.
* Current on the latest Salesforce technology updates, changes, community, and roadmap(s).
* Experience with email and/or marketing automation software and systems.
* Experience with web services integration (REST/SOAP).
* Proficient in Amp scripting and content builder.
* Understanding of Agile and Scrum development processes.
* Ability to teach and coach business teams on how to best use Salesforce Marketing Cloud.
* Ability to translate technical solutions from business requirements.
* Must demonstrated exceptional verbal and written communication skills with a demonstrated ability to understand and articulate complex items in business terms.
* Ability to work as part of a team, build strong relationships, solve problems, improve processes, analyze trends, identify efficiencies, and champion change.
* Excellent organizational skills. Demonstrated ability to handle multiple projects and deadlines.
* Strong analytical skills with the ability to think critically to resolve issues.
* Ability to triage problems in a practiced, measured, best practice.
* Ability to prioritize work and manage a portfolio of tasks.
Christ Centered
* Profession that Jesus Christ is Lord and Savior.
* Lifestyle that is consistent with the teachings of Jesus and the Bible.
* Agreement and support of NCF's Statement of Faith.
* Demonstrates the values of faithfulness, love, and service.
Applicants should read more about NCF's vision, mission, and beliefs by visiting our website at www.ncfgiving.com/about/
If you are interested in serving at NCF, please apply online at www.ncfgiving.com/careers-at-ncf/

Serving at the Intersection of Family, Innovation, Quality and Care

Our most important asset is our people. Who we are, what we do, how we do it and why we are passionate are all centerpieces of why we succeed.

Recognized among America's Best Midsize Employers by Forbes in 2021 and 2022

Recognized as one of Chicago's Best & Brightest Companies to Work For in 2022

The Role

The Marketing Administrator provides valuable support to multiple team members in support of Fellowes Mobile. This role handles a variety of responsibilities, which includes organizing, coordinating and working collaboratively across our the team in the development of marketing materials, competitive/channel research, product materials and general administrative support duties. You will operate in a fast-paced, roll-up-your sleeves environment alongside hard-working and passionate colleagues that will challenge you to be your best!

You will...

+ Assist the marketing team with the product retail packaging process and review, including submitting forms to external teams and proofing packaging and quality control documents to ensure item detail accuracy.

+ Work with cross-functional team to acquire approvals of packaging prior to approving for production.

+ Assist with item set up process and reserving part numbers, keeping very strong detail-orientation when doing so.

+ Maintain a consistent review of product online listings, including item detail accuracy and image assessment.

+ Manage internal graphic design project list and lead weekly review with marketing team during our team meetings.

+ Manage internal customer service team inquiries and inform customer service team of new products.

+ Assist the team's financial analyst with tracking and reconciling the marketing budget.

+ At times, lead or conduct meetings with marketing team or cross-functional team members.

+ Support special ad-hoc Marketing Projects e.g. video shoots, sell sheets, customer specific materials, etc.

+ Assist with competitive research if/when needed.

+ Assist in organizing the process for post-line review meeting packaging mock ups - an important milestone in our new product commercialization journey.

+ Lead all samples storage and organization within the office (when we return fully).

What You Bring to the Team

+ A Bachelor's Degree or equivalent experience

+ 1-3 years of marketing and/or administrative experience

+ Strong organizational and time management skills, with the ability to work in a fast-paced, matrixed environment

+ Advanced knowledge of all Microsoft Office Suite products

+ Demonstrated problem-solving and critical-thinking skills

+ Ability to manage and prioritize diverse requests and projects from all levels of the organization

+ A highly collaborative, team-player mentality

+ Strong verbal and written communication skills (must be comfortable leading meetings)

Fellowes Brands - A Family Business Since 1917

For over a century, Fellowes has been committed to positively impacting people through our culture, relationships and solutions. We have evolved toward relevance with each decade and generation, responding to a constantly changing world. Today, we are on an ambitious journey to grow our influence and impact in enhancing and maximizing work experiences worldwide. We are a "Brand on the Move" and remain committed to finding new ways to help people work better and feel better.

Visit our Careers Site: www.fellowesbrands.com/us/en/careers/Pages/overview.aspx

Equal Employment Opportunity/M/F/disability/protected veteran status

Fellowes, Inc. does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Fellowes' property, and Fellowes will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting the Talent Acquisition Department.

ID: 4078

Street: 300 N. Martingale