Marketing research analyst job description

P
lum Market – 375 North Maple Rd., Ann Arbor Mi 48103

Full Time position starting at $17/hr.

Plum Market is an emerging leader in the Grocery Retail industry. We are committed to stocking the very best selections of All Natural, Organic, Local, and Specialty Grocery items.

Our Team Members are passionate about delivering the highest quality food, beverage, and grocery essentials to our Customers, helping them achieve a better lifestyle. We make our Team Members and our Customers our top priority by delivering the best possible Customer retail experience.

Our Plum Market Grocery Stores are a reflection of the very communities we serve. From our Team Members to our Customers, local vendors and product selection, we are proud of the inclusive culture in which we thrive, and strive to promote at Plum Market. If you share our enthusiasm, please apply to see how you may fit in.

Benefits of working at Plum Market:

Full time & Part time positions available.

We can offer a variety of retail shifts to work with your schedule.

You can learn about great food and grow your passion at the same time.

We provide exceptional training to help you grow your knowledge.

Paid time and a half for working any of these five federally recognized holidays: New Year’s Day, Labor Day, Fourth of July, Memorial Day and Thanksgiving.

Promotional opportunities. We are a growing company and you can grow with us!

Variety of medical, dental, and vision benefits to cover you and/or your family.

401k with company match after a 6 month waiting period.

20% off Team Member Discount.

50% off Team Member Lunch Discount.

Plum Market offers a desirable and rewarding place to work.

Employment is contingent on a successful background check.

Description:

The Demo Specialist is responsible for providing exceptional Guest Service. They are responsible for executing and maintaining product demos from start to finish that are up to Plum Market’s standards.

Who you are:

You are passionate and excited about organic, natural and local products.

You are able to showcase your passion and excitement to the general public.

You model and provide exceptional Guest Service.

You are self-motivated and able to work independently.

You value inclusion and work to create an environment where everyone feels welcomed and every voice is heard.

You love a challenge and the satisfaction that comes from meeting it.

You inspire people to want to be their best selves.

What you will bring:

Passion for Guest Service.

Passion and excitement about products being demoed and dedication to continually learning more about the artisanal foods we sell.

Self-motivation.

Detail oriented nature.

Excellent verbal and written communication skills.

Ability to work mid shifts, weekends and holidays.

Ability to stand and walk for up to 4 hours without a break.

Ability to bend and stoop to grasp objects, climb ladders, lift loads, up to 50 lbs. unassisted, push and pull carts weighing up to 100 lbs. unassisted.

Comfortable with doing light cooking at a demo table or demo station.

What you will do:

Provide product samples, coupons, informational materials, or other incentives to encourage guests to buy products.

Set up and arrange displays or demonstration areas to attract the attention of prospective Guests.

Familiarize oneself with the product sell sheet to properly represent the product and the brand that you are demonstrating

Record and report demonstration-related information to provide to the Demo Coordinator

Give exceptional Service to our Guests both external and internal.

Maintain a clean, organized and sanitized work area with food safety being of the upmost importance.

Maintain demo equipment, props. supplies, signage and collateral

Create, Execute, Learn, Teach, Follow up.

Communicate effectively with Guests, Team Members, Store Leadership and Director Group.

Potentially leading a small in-store team to uphold demo standards, all SOPs and give great Guest Service

Adhere to all Plum Market policies and standard operating procedures.

Manage data processing platforms and reporting tools. Collaborate with cross-functional partners and proactively identify impactful research questions. Design and execute full-cycle quantitative and qualitative market research studies to help broaden our understanding of our key users and their complex needs, attitudes, and behaviors. Effectively analyze complex datasets and turn them into actionable insights. Communicate research findings effectively with cross-functional partners and inspire them to take action

- Champions all data processing platforms and reporting tools related to market research studies, i.e. Call-out, Online Panels, Digital Passive Metering, Tracking and Adhoc projects. Responsible for all data processing activities such as scripting, testing, calculating, weighting, extracting, validating, and creating data tables. Ensures data quality and accuracy by performing thorough data validation, routine data analysis, data investigation, and other technical and logic checks on both raw and processed data. Delivers timely data outputs without compromising data quality and accuracy. Manage and supervise the daily operations of the call-out team.
- Monitor productivity and efficiency of the call agents.
- Monitor the progress of each project and ensure that agreed timelines and quotas are met.
- Collaborates with individuals, teams, and external partners to analyze existing systems and outputs, ensuring that current needs are met while planning for necessary future modifications and improvements.
- Provides technical and analytical support for research activities.
- Responds to specific requests for data and information.
- Works closely with other divisions to provide a more holistic approach and POV to research projects.
- Helps in the development of the division's annual plans and programs.
- Monitors project expenditure vs. budget.
- Continuously explores systems that would meet the evolving needs of a variety of research projects.
- Willing to be trained and to undertake own research projects:
Discusses research needs and objectives during briefings.Directly coordinates details of the proposal with internal clients and agency partners.Works closely with internal clients on the approval of the project proposal and provides updates on project status.Directly deals with agency partners on the status of projects and ensures that commitments are delivered on time.Executes seamlessly from start to end, i.e., proposals to approval, logistics, actual research, reporting, archiving, and payment.Synthesizes research project findings with other reports or data to deliver richer and more actionable insights for internal clients.
- Performs other related duties as assigned.

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Are you a highly organized person who enjoys finding the patterns in a complex system? Do you have a first-hand familiarity with market research projects and pitfalls? Are you a talented communicator who knows how to articulate complicated ideas with just a few words or even just a graph? The Investor Research and Insights team has an opening for a Market Research Operations Specialist. This role exists to support the operations of our growing market research communities.

Key responsibilities will include:Supporting the Community Moderators as they create and launch research projects within 6 different communities Identifying and overcoming ambiguous operational hurdles Maintaining line-of-sight across all team members to manage capacity and ensure best practices Establishing and maintaining key metrics of community success for each community Applying agile-style methodology to research teams for planning and executing projects.

Other Responsibilities1. Supports the execution of market research for 6 research communities including B2C and B2B audiences. Supports projects across all phases, from intake to reporting. When necessary directly executes research tasks such as programming surveys. Monitors incoming messages and discussion boards, flags content for further review. Pulls and cleans data files.2. Collaborates with internal partners to meet project needs. Identifies, evaluates, and resolves issues.3. Facilitates planning, team learning, and adaptation of processes to improve project flow. Creates and maintains the necessary documentation. Identifies key inefficiencies and recommendations for resolving them.4. Collaborates with internal stakeholders to ensure the proper flow of information (everyone has what they need to do their jobs; community members know why their input matters)5. Assists the community moderators with creating a strong, positive member experience for B2C and B2B audiences, including troubleshooting member problems. Maintains a high degree of professionalism and warmth.6. Maintains broad awareness of changing technology/applications, trends, client needs, and regulatory changes to proactively support modifications to the research process.7. Serves as the day-to-day contact with key vendors. Coordinates payments, support tickets, etc. as needed.8. Participates in special projects and performs other duties as assigned.
Qualifications
Minimum three years related work experience, including two years in a research setting Experience with research tools such as Qualtrics, SurveyMonkey, UserTesting etc.Intermediate spreadsheet skills required (ideally: Vlookup, concatenation, visualizatons with tables and graphs). Advanced spreadsheet skills preferred (data queries, statistical analyses, automations) At least one year of experience directly interacting with research participants At least one year of experience with qualitative research preferred Experience preparing professional presentations and documentation

Special Factor:
Vanguard is not offering visa sponsorship for this position.

About Vanguard
We are Vanguard. Together, we're changing the way the world invests.

For us, investing doesn't just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose - and that's how we've become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let's make it count.

Inclusion Statement
Vanguard's continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard's core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

Future of Work
During the pandemic, we transitioned to a work from home model for the majority of our crew and we continue to interview, hire, and on-board future crew remotely.

As we have developed the path forward, we have taken a thoughtful approach that both maximizes the advantages of working remotely and the many benefits of coming together and collaborating in a shared workspace. We believe that in-person interactions among our crew are important for preserving our unique culture and advantageous for the personal development of our crew.

When our Crew return to the office, many will work in our hybrid model. A smaller proportion of our crew will operate in the Work from Home work model (for example, field sales crew); or in the Work from Office model (for example, portfolio managers).

The working model that your role falls into will be communicated to you in the interview process - please do ask if you are unsure. We encourage you to make the decision regarding your job interview and offer knowing which model your role will fall into. We will test and learn as our ways of working evolve and will continue to evaluate working models along the way.