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Marketing/sales representative skills for your resume and career

Updated January 8, 2025
7 min read
Quoted experts
Dr. Timothy Weaver Ph.D.,
Andrew Gershoff Ph.D.
Marketing/sales representative example skills
Below we've compiled a list of the most critical marketing/sales representative skills. We ranked the top skills for marketing/sales representatives based on the percentage of resumes they appeared on. For example, 16.4% of marketing/sales representative resumes contained customer relations as a skill. Continue reading to find out what skills a marketing/sales representative needs to be successful in the workplace.

15 marketing/sales representative skills for your resume and career

1. Customer Relations

Here's how marketing/sales representatives use customer relations:
  • Build and maintain strong customer relationships through providing excellent customer service, as well as identifying revenue-producing opportunities for the customer.
  • Establish new strategic customer relationships and maintain current customer relationships by developing customized sales solutions garnering customer satisfaction and brand loyalty.

2. Business Relationships

Here's how marketing/sales representatives use business relationships:
  • Develop effective professional business relationships with customers that support delivery of business results across a range of prenatal care areas.
  • Provided excellent institutional representation in business district through application of aggressive promotional strategies and establishment of key business relationships.

3. Sales REP

Here's how marketing/sales representatives use sales rep:
  • Designed new point-of-sale materials for sales representatives and marketing associates to maximize overall performance and increase bottom line results.
  • Assisted field sales representatives with completing current and new sales transactions for semi-conductor and computer electronics products.

4. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how marketing/sales representatives use product knowledge:
  • Initiated and provided product knowledge training sessions & demonstrations to educate consumers and coworkers about new and current product information.
  • Developed and maintained client relationships by organizing a log of client inquiries and effectively responding with accurate product knowledge.

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how marketing/sales representatives use customer service:
  • Demonstrated strong customer service skills in a variety of capacities including responsibilities as an operator for long distance and international calls.
  • Promoted quickly after accepting temporary position due to personal enthusiasm and stellar work performance -Provide exemplary customer service in all situations

6. Sales Territory

Here's how marketing/sales representatives use sales territory:
  • Expanded sales territory which increased sales, which helped me to achieve sales objectives, as well as winning sales contests.
  • Managed a nationwide sales territory of truck stop chains for the Shell Heavy Duty Diesel Engine Oil product line.

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7. Account Management

The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

Here's how marketing/sales representatives use account management:
  • Provided customer service and account management for training program for mental health professionals.
  • Account management and business development in business-to-business sales, maintaining relationships with clients.

8. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how marketing/sales representatives use business development:
  • Participated in range of business development initiatives, working across different departments to optimize outcomes.
  • Provided market research for advertisers and publishers; Participated in business development and project research.

9. Trade Shows

Here's how marketing/sales representatives use trade shows:
  • Cultivated new personal relationships through attending regional networking events & trade shows.
  • Initiated national sales and marketing plan including trade shows and international conferences.

10. PowerPoint

Here's how marketing/sales representatives use powerpoint:
  • Incorporated videos, PowerPoint presentations and interactive tools in both comprehensive courses.
  • Planned, organized and executed informational seminars and luncheons incorporating PowerPoint presentations.

11. Twitter

Here's how marketing/sales representatives use twitter:
  • Manage and create all content distributed via various social media outlets: Facebook, twitter, feedback blogs, etc.
  • Initiate contact via all communication methods (telephone, email, face to face, Facebook, Twitter etc.)

12. Sales Presentations

Here's how marketing/sales representatives use sales presentations:
  • Promote nationally recognized real estate training program through live direct to consumer sales presentations.
  • Prepared and delivered sales presentations to prospective customers outlining products and services.

13. Direct Sales

Here's how marketing/sales representatives use direct sales:
  • Handled direct sales of high-quality cutlery and culinary products to consumers.
  • Direct sales and marketing for television advertisement.

14. Facebook

Here's how marketing/sales representatives use facebook:
  • Developed internet marketing business through social media, Google and Facebook advertising.
  • Developed Facebook Messenger Chat Bot Marketing Strategy.

15. Cold Calls

Cold calling is a kind of business solicitation from customers who didn't express interest in their product and services before. In this technique, a salesman conducts a call with potential customers with whom they haven't had a prior interaction. Cold calling can include phone calls or telemarketing. However, in-person visits like door-to-door marketing are also a type of cold calling

Here's how marketing/sales representatives use cold calls:
  • Increased referral business by initiating an aggressive campaign of cold calling, offering referral incentives, and participating in networking events.
  • Completed cold calls and created/mailed out company materials for a small regional medical transcription company.
top-skills

What skills help Marketing/Sales Representatives find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on marketing/sales representative resumes?

Dr. Timothy Weaver Ph.D.Dr. Timothy Weaver Ph.D. LinkedIn profile

Associate Professor, SUNY at University of Albany

Graduates with a range of teaching, writing, editing, and quantitative skills will be the most competitive in this market. But, the truth is that even very well qualified students are going to struggle this year.

What marketing/sales representative skills would you recommend for someone trying to advance their career?

Andrew Gershoff Ph.D.Andrew Gershoff Ph.D. LinkedIn profile

Department Chair, The University of Texas at Austin

Many marketing jobs require a blend of customer insights, data analytics, and strategic marketing decision making. So developing these skills may be helpful to be ready when the right job comes around. Skills in sales are often overlooked, but these are valuable too and have three advantages:
-There are many excellent opportunities in careers in sales that some students overlook.
-Even if one does not take a job in sales, the skills of deals involving business development, problem-solving, and communication are valuable in any career.
-Getting a job in the first place often involves selling oneself.
So having sales skills are also worth having.

If you can't find a job right away, volunteering is an excellent way to develop skills, make contacts, and stay optimistic. Look for opportunities at non-profit organizations, for example, where you may help out a cause that may be important to you and give you a chance to learn about skills that you may lack. Often, serious volunteers are given access and opportunities that paid employees may not get. It is also not uncommon for a volunteer position to become a paid position when opportunities in the organization arise.

In marketing and business, there are also many excellent one-year master's programs being offered to help students develop focused skills in marketing management, data analytics, and customer insights. Some are even focused on particular industries like health care or technology. These programs offer students a year of in-depth learning as well as career coaching and access to recruiters. They can be a treasured addition for students who have healthy non-business undergraduate degrees who may now want to focus on marketing career goals. Also, the starting salary and responsibility level tend to be significantly more than that of a recent graduate of an undergraduate program.

What type of skills will young marketing/sales representatives need?

Valerie Renegar Ph.D.Valerie Renegar Ph.D. LinkedIn profile

Associate Professor and Chair, Southwestern University

The number one skill we hear from employers that our graduates need to have in the workforce is strong written and oral communication skills. It doesn't matter what field our graduates enter; every workplace needs employees who can communicate their thoughts. Communication courses that help students develop their public speaking, argumentation, persuasion, and interpersonal communication skills are an invaluable resource. Leadership depends on strong communication skills as well, so the need to communicate does not dissipate after a new employee becomes more established.

What technical skills for a marketing/sales representative stand out to employers?

Linda HajecLinda Hajec LinkedIn profile

Assistant Teaching Professor of Accounting, Associate Chair, Student Recruitment, Retention and Outreach, Penn State Behrend

I think the basics are still important - the feedback from employers still says that they want to see excellent skills in Excel - but if we are talking about changes as a result of the pandemic, job candidates that can also show a comfort level with remote meeting software will feel more natural and less awkward going forward. If you are going to meet on Zoom, make sure you know where to find the features on the screen and if you need to, practice with someone who knows you are just needing to mess around with the settings.

The last thing you would want to do is accidentally exit your interview halfway through because you didn't know where the "share screen" button was. Being familiar with other online collaboration software such as Teams or GoogleDocs is important, too. Even companies that are not working 100% remote are finding great use for these kind of sites, even just to house documents such as policy manuals that they want to share with a group of employees. The fact that a group can work together an collaborate asynchronously is a reality that many companies had not faced before, so the employee needs to be prepared to remember to follow up on team projects instead of waiting for a meeting to see where everything stands.

What soft skills should all marketing/sales representatives possess?

Sonya DiPalma Ph.D.Sonya DiPalma Ph.D. LinkedIn profile

Associate Professor, Chair, Academic Policies Committee, Director of MCOM Internship Program, University of North Carolina at Asheville

Be personable and a person someone wants to talk with and work with on a continuing basis. Listening and note-taking skills will be critical. Great employees listen well and ask good follow up questions. Be versatile and adaptable. If you find some downtime between projects, ask how you may help with another project.

List of marketing/sales representative skills to add to your resume

Marketing/sales representative skills

The most important skills for a marketing/sales representative resume and required skills for a marketing/sales representative to have include:

  • Customer Relations
  • Business Relationships
  • Sales REP
  • Product Knowledge
  • Customer Service
  • Sales Territory
  • Account Management
  • Business Development
  • Trade Shows
  • PowerPoint
  • Twitter
  • Sales Presentations
  • Direct Sales
  • Facebook
  • Cold Calls
  • Media Sales
  • Market Research
  • Sales Process
  • Sales Quota
  • Outbound Calls
  • Client Relationships
  • Customer Accounts
  • Product Line
  • Medicare
  • Sales Volume
  • Sales Techniques
  • Mobile Marketing
  • Excellent Training
  • Sales Growth
  • Community Events
  • Sales Strategies
  • Commercial Cleaning
  • Sales Objectives
  • Door Sales
  • Customer Complaints
  • Medicaid
  • Scheduling Appointments
  • Local Businesses
  • Market Trends
  • Customer Orders
  • Sales Reports
  • Customer Inquiries
  • Product Sales
  • Upselling
  • Promotional Events
  • Promotional Materials
  • Retail Store

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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