At NerdWallet, we're on a mission to bring clarity to all of life's financial decisions and every great mission needs a team of exceptional Nerds. We've built an inclusive, flexible, and candid culture where you're empowered to grow, take smart risks, and be unapologetically yourself (cape optional). Whether remote or in-office, we support how you thrive best. We invest in your well‑being, development, and ability to make an impact because when one Nerd levels up, we all do.
We're looking for a Director, User Operations to lead the transformation of NerdWallet's customer support through AI, redesigning how we resolve customer issues, scale service, and improve satisfaction.
In this role, you'll oversee both the strategic vision and day‑to‑day operations of our customer support organization, guiding it through a period of innovation and growth. You'll inherit a strong foundation with established processes, clear metrics, and a high‑performing team, and have the opportunity to elevate our support ecosystem through automation and the thoughtful application of emerging AI technologies.
You'll set direction and empower a talented group of customer service professionals and technical specialists to redefine how we deliver support. As the bridge between operational excellence and cutting‑edge AI innovation, you'll collaborate with cross‑functional partners to ensure our systems evolve in step with the business. Success will be measured through improvements in customer satisfaction, resolution times, and operational efficiency.
This role reports to the Director, Engineering.
Where you can make an impact:
Drive AI‑powered customer service strategy: Translate business goals into actionable AI roadmaps, partnering closely with your technical solutions architect to evaluate and leverage the right tools. Design intelligent customer journeys that leverage chatbots, voice AI, and automated routing to provide instant, accurate support across all NerdWallet products and services.
Use data and AI to transform operations: Empower the team to harness insights from customer interactions, AI performance metrics, and behavioral patterns to optimize and scale our support capabilities. Machine learning solutions should predict customer needs and proactively resolve issues before they escalate.
Champion technical innovation in customer service: Advance the adoption of conversational AI systems, agentic voice technology, and automated resolution workflows. Every AI innovation should maintain the human touch that makes financial guidance meaningful while scaling to serve millions of users.
Balance automation with human expertise: Ground AI innovation in a deep understanding of customer support excellence. Ensure automation strengthens the human connection at the heart of our service, with thoughtful escalation models and quality systems that guarantee complex financial questions receive the expert attention they deserve.
Collaborate cross‑functionally: Represent the User Operations org such that every new product or experience includes the right support model from the start. Stay plugged into organizational initiatives to align customer support needs with evolving business and product strategies.
Lead and develop high‑performing teams: Build, mentor, and inspire a diverse team of customer operations professionals, AI solutions specialists, and support analysts. Foster a culture of innovation, continuous learning, and customer obsession while creating career development pathways that blend service excellence with technical mastery.
Your experience:
8+ years in customer operations, support, or related functions within technology‑driven organizations, preferably in financial services or consumer‑facing products.
3+ years leading large, multi‑layered teams (10+ members through managers or technical leads), ideally spanning both operational and technical domains.
3+ years of experience driving AI and automation initiatives in customer service environments (e.g., conversational AI, chatbots, agent‑assist tools, voice AI).
Demonstrated ability to scale and optimize support operations through process improvement and data‑informed decision‑making.
Deep knowledge of customer service technologies and integrations (e.g., CRM, ticketing, and API systems such as Zendesk, Intercom, Salesforce).
Experience applying AI/ML to enhance customer service, including natural language processing, sentiment analysis, automated routing, and performance optimization.
Proficiency with analytics, experimentation, and visualization tools (e.g., Amplitude, Looker, A/B testing).
Strategic understanding of how AI‑powered service impacts the customer lifecycle - from reactive support to proactive engagement.
Strong record of delivering measurable results: improving satisfaction (NPS, CSAT, CES), reducing resolution times, and advancing operational efficiency.
Where:
This role will be remote (based in the U.S.).
We believe great work can be done anywhere. No matter where you are based, NerdWallet offers benefits and perks to support the physical, financial, and emotional well‑being of you and your family.
What we offer:
Work Hard, Stay Balanced (Life's a series of balancing acts, eh?)
Industry‑leading medical, dental, and vision health care plans for employees and their dependents
Rejuvenation Policy - Vacation Time Off + 11 holidays
New Parent Leave for employees with a newborn child or a child placed with them for adoption or foster care
Mental health support
Paid sabbatical for Nerds to recharge, gain knowledge and pursue their interests
Health and Dependent Care FSA and HSA Plan with monthly NerdWallet contribution
Monthly Wellness Stipend, Cell Phone Stipend, and Wifi Stipend
Work from home equipment stipend and co‑working space subsidy
Have Some Fun! (Nerds are fun, too)
Nerd‑led group initiatives - Employee Resource Groups for Parents, Diversity, and Inclusion, Women, LGBTQIA, and other communities
Hackathons and team events across all teams and departments
Company‑wide events like NerdLove (employee appreciation) and our annual Charity Auction
Our Nerds love to make an impact by paying it forward - Take 8 hours of volunteer time off per quarter and donate to your favorite causes with a company match
Plan for your future (And when you retire on your island, remember the little people)
401K with company match
Be the first to test and benefit from our new financial products and tools
Financial wellness, guidance, and unlimited access to a Certified Financial Planner (CFP) through Northstar
Disability and Life Insurance with employer‑paid premiums
If you are based in California, we encourage you to read this important information for California residents linked here.
NerdWallet is committed to pursuing and hiring a diverse workforce and is proud to be an equal opportunity employer. We prohibit discrimination and harassment on the basis of any characteristic protected by applicable federal, state, or local law, so all qualified applicants will receive consideration for employment.
NerdWallet will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and the San Francisco Fair Chance Act, which requires this notice, as well as the Los Angeles Fair Chance Act, which requires this notice.
NerdWallet participates in the Department of Homeland Security U.S. Citizenship and Immigration Services E‑Verify program for all US locations. For more information, please see:
E‑Verify Participation Poster (English+Spanish/Español)
Right to Work Poster (English) / (Spanish/Español)
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#LI‑5
#LI‑DNP
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$144k-198k yearly est. 1d ago
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Executive Assistant to President - Foundation
Career Group 4.4
Remote or New York, NY job
A prestigious foundation is looking for an Executive Assistant to support their President. This is a wonderful opportunity for a sharp, hard-working, and organized candidate who can act as a true right hand for the executive and their team.
Compensation commensurate with experience $120-140k range (including base/bonus) + fully paid benefits, unlimited PTO, 401k match
The office is in Midtown West, NYC and the organization operates on a hybrid schedule, in office 4 days/week - one day work from home.
Hours: 9a-6p - flexible as needed during busy times and 24/7 mentality
Flexible to work onsite at events in the evenings a few times/year
Key Responsibilities:
Manage the President's calendar in addition to attention to the team's calendar, scheduling appointments and meetings, and coordinating travel arrangements.
Liaise with the Board, grantees, partners and other stakeholders to ensure smooth communication and collaboration. Manage and track correspondence.
Coordinate and manage logistics for Foundation events, including venue, catering, and guest list management.
Support the team in project management, including tracking progress and ensuring timely completion of tasks.
Manage expenses and liaise with the Finance team to ensure timely tracking of expenses.
Liaise with IT support, when needed, to help troubleshoot.
Provide general support to the Foundation team as needed.
Personal assistant tasks including contract management, medical payments, insurance coordination, trip planning, and expense payment.
Requirements:
Bachelor's degree required.
3+ years of experience supporting a senior executive.
Requires a high degree of foresight and attention to detail - able to juggle a constantly evolving schedule, flag conflicts before they arise, and ensure the executive's time is used effectively.
Strong communication skills, both written and verbal.
Ability to work independently and take initiative in addition to working well with a team.
Ability to multitask and prioritize tasks effectively.Resourceful, able to find a way to make things happen.
Tech savvy with an eye toward continuously improving processes and efficiency. Highly proficient in Office 365 and other relevant software. Familiarity with database management is a plus.
Familiarity with event management and planning.
Discretion and professionalism when handling confidential information.
Experience managing domestic and international travel.
Experience in family offices, non-profits, and foundations is a plus.
Please submit your resume to apply!
You can use WorkGrades to collect and manage your references for free and share them with us or anyone else you choose by visiting workgrades.com/home/candidate. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early
$120k-140k yearly 1d ago
Flexible Remote Work - Get Paid to Share Your Opinions on Top Brands
OCPA 3.7
Remote or Samson, AL job
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25/hr. and $45/hr., depending on the In-Home Usage Test project. No experience required.
There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque.
Online Consumer Panels America is a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access.
It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed.
Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market.
Main Duties:
Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.)
Take care of the product being tested and use it responsibly
Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.)
Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses)
There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm
Write reviews as requested in the In-Home Usage Test Daily Schedule for each project
Requirements:
Ability to follow specific instructions
Excellent attention to detail and curious spirit
Be able to work 15-25 hours per week and commit to a certain routine
Have access to a computer and a reliable internet connection
Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older
A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary.
Benefits:
Very competitive pay rate
Weekly pay
Work around your own schedule
Learn about an exciting industry
Telecommute (you can work from home, work or school)
Most of the time you can keep the product you tested
$25 hourly 60d+ ago
Technical Account Manager
Voltage Park, Inc. 3.9
Remote or San Francisco, CA job
Voltage Park is on a mission to make machine learning infrastructure accessible to all, from large enterprises and research universities, to seed-stage startups and nonprofits. We believe that providing seamless access to compute with pricing and inventory transparency is the future of access to GPUs.
As part of this effort, we are seeking a Technical Account Manager in San Francisco to drive the success of customers using our GPU infrastructure. The ideal candidate is passionate about technology, skilled at building strong customer relationships, and excels at guiding customers to maximize the value of their cloud infrastructure investments.
As a TAM, you will act as the primary point of contact for our portfolio of customers, ensuring their needs are met, challenges are resolved, and growth opportunities are identified. You will collaborate cross-functionally with Sales and Engineering teams to deliver a seamless customer experience.
This is a fully remote position, although candidates must be based in the continental United States.
What You'll Do
Build and maintain trusted relationships with customers, acting as the primary point of contact for their needs.
Host regular, data-driven partnership reviews with key customers
Deliver exceptional customer outcomes, as demonstrated by production customer deployments, increased adoption, and customer satisfaction.
Act as the primary owner of the onboarding process, ensuring technical and operational readiness with internal teams while meeting customer expectations
Serve as the voice of the customer and provide internal feedback on how we can better serve customers to maximize value and retention
Proactively understand customer use cases and co-design solutions tailored to their needs, enabling them to maximize the value of our platform
Provide guidance on optimizing workloads, scaling infrastructure, and leveraging our GPU capabilities for specific AI, ML, or HPC workflows
Drive Customer Engagement: Develop strategies for product onboarding, adoption, and retention, focusing on educating customers, overcoming barriers, and enhancing satisfaction and loyalty.
Monitor and Improve Performance: Track key performance indicators (KPIs) such as customer satisfaction, churn rate, and customer lifetime value. Use these insights to continuously refine strategies and processes.
Strategic Leadership: Collaborate with the Director of Customer Experience to execute strategic initiatives. Provide data-driven insights and stay updated on industry trends to recommend improvements and maintain a competitive edge.
Nice to have
Experience in High-Growth Environments: Experience working in rapidly scaling companies or startups, where agility and adaptability are critical for success.
Who You Are
4+ years of experience in a customer success or customer facing role, with a clear track record of success in managing customer relationships and driving retention and growth
Cloud Infrastructure Experience: Prior experience working in a cloud infrastructure company, with a solid understanding of the unique challenges and goals of a customer success program in this environment.
Ability to work with engineering teams and explain complex technical concepts to non-technical stakeholders
Ask the right questions to understand people's underlying needs and can lead internal teams to deliver on those
Exceptional communication, presentation, and interpersonal skills
Extremely organized - you're able to balance many moving pieces across the various customers in your portfolio, and have a proven project management track record
Process Improvement: Experience in designing and leading the implementation of new processes, with a focus on operationalizing them within a team or organization
Data-Driven Decision-Making: Proficient in using advanced data analytics platforms to create dashboards and leverage KPIs for executive reporting, strategic decision-making, and continuous improvement
Voltage Park is an equal opportunity employer and makes employment decisions on the basis of merit. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic under federal, state, or local law. If you require an accommodation during the job application process, please notify your recruiter.
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$115k-165k yearly est. 1d ago
Senior Associate Director, Annual Fund (Hybrid)
Trustees 2.9
Remote or Boston, MA job
A non-profit conservation organization in Massachusetts seeks an Associate Director of the Annual Fund to support annual giving growth and donor engagement. This full-time hybrid role involves implementing strategies, managing donor communications, and collaborating with several teams. Candidates should have 7-10 years of fundraising experience, strong project management skills, and a commitment to preserving Massachusetts' ecological heritage. Employees enjoy competitive benefits, including health insurance and generous time off.
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$90k-138k yearly est. 3d ago
Data Integrity Specialist III (QC Lab Operations)
Us Tech Solutions 4.4
Cincinnati, OH job
The Senior Specialist, Lab Services is responsible for planning, coordinating, and/or implementing initiatives that provide quality assurance support for QC Lab Operations. Specific areas of support may include: GMP/Compliance; Change Management, Lab Equipment/Instrument procurement, installation, calibration, validation/qualification, Training and other QC Lab support projects. This position will help to ensure that the QC Labs operate in compliance with corporate and governmental regulations.
Responsibilities:
Serve as compliance specialist for the QC lab including routine assessment of lab compliance, monthly communication to lab management regarding compliance concerns, ensure lab managers complete quarterly LIR and data review checklists, and serve as coordinator for any lab specific audits as needed.
Coordinate lab review of compendial changes to evaluate impact and assign verification testing as needed.
Serve as calibration coordinator for lab including approval and scheduling of service requests, impact assessment of demand maintenance on instrument qualification status, assignment, review, and approval of instrument related investigations, and creation of workorders in Maximo to capture vendor visits/maintenance as well as adding new instruments and decommissioning old instruments as needed.
Work collaboratively with multiple parties to ensure appropriate instrumentation is procured, installed, calibrated and qualified according to company procedures.
Perform assessments of QC documents (i.e. methods, qualification protocols, calibration documents, etc.) to determine compliance to processes and regulations to identify potential gaps.
Mitigate and implement improvements within the quality system.
Lead project teams in planning, preparation, review, and approval of quality documentation related to calibration requests.
Participate on validation review board as area validation for equipment qualifications.
Assist in the design of effective quality systems, procedures, and/or processes within cross functional teams to ensure compliance as well as efficiency throughout our quality system.
May be asked to assist in development, revision, or implementation (including delivering training) of training modules, videos, and documents to the local and to global labs.
Skills:
Knowledge and familiarity with product testing, test method requirements, and capabilities of common lab instrumentation is preferred.
Knowledge of QA systems and GMP compliance requirements including regulations and standards affecting device, biologics, and pharmaceutical products preferred.
Experience leading teams to deliver tactical results.
Communication and interpersonal skills.
Top skill requirements:
GMP Lab Experience of 6+ years.
Documentation Review.
Empower.
LIMS.
Electronic Lab Notebook (ELNs).
Education and experience:
Bachelor's degree in Chemistry, Pharmacy, Biology, Microbiology, Engineering or other technical/scientific area preferred.
4+ years' experience in quality assurance, quality oversight or relevant experience.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Recruiter Details:
Name: Shivangi Shivpuri
Email: *********************************
Internal Id: 26-00584
$67k-110k yearly est. 2d ago
Senior Brand & Creative Manager - Remote
RSA Conference 4.7
Remote or San Francisco, CA job
A leading cybersecurity event company is seeking a creative leader to design impactful marketing materials for their conference and membership products. The ideal candidate will have over 8 years of experience in B2B and technology sectors, and a strong portfolio in both print and digital media. This remote position requires expertise in Adobe Creative Suite and Microsoft PowerPoint, along with strong storytelling and communication skills. Join a passionate team that values diversity and innovation.
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$118k-162k yearly est. 5d ago
Direct Support Manager - Champaign County
CRSI 3.7
Urbana, OH job
CRSI is now hiring a Direct Support Manager in Champaign County.
$20.00 /hour
$1000 SIGN ON BONUS!
Paid Training
Up to $1500 Referral Bonus
Medical, Dental and Vision Insurance
Retirement Plan
Paid Time Off
Life insurance
Employee Assistance Program - including counseling services for mental health, legal, and financial services as well as child and elder care resources and referrals, and so much more!
This is a full-time position, responsible for providing leadership over the home serving adults with intellectual/developmental disabilities. This role provides assistance in planning and implementation of the services/outcomes for each individual, communicates progress, establishes and maintains professional relationships with all members of the team, and ensures the welfare and safety of each consumer at all times. The person filling this role will provide support and supervision to the Direct Support Professionals (DSPs) in the home and ensures quality services are delivered to the people we serve. Responsibility includes on-call responsibilities after normal business hours, including nights and weekends.
Qualifications: Must have strong communication, writing, time management, and organizational skills. Must be able to use discretion and make independent decisions based on good judgment. Must possess good problem solving and conflict resolution skills. Must have a valid driver's license and vehicle insurance. Must possess acceptable employment and background screenings. Must be at least 21 years of age.
If you are that special person looking to make a difference in the lives of individuals with challenges, please apply today!
Compensation details: 20-20
PI7e946ee134a6-37***********6
$20 hourly 4d ago
Internal Auditor
Prestige Staffing 4.4
Remote or Chicago, IL job
I'm currently working on a Senior Internal Audit and Staff Internal Audit opportunity for a client of mine in the healthcare sector that I thought you'd be a decent fit for.
Including brief snapshot of the role below. Let me know if you're interested in learning more or know anyone in your network who might be a fit!
Need to be coming from a manufacturing or hospital/healthcare company
Title: Senior Internal Auditor Or Staff Internal Audit
Industry: Large Hospital & Healthcare System
Duration: Direct-Hire/Permanent
Location: Chicago, IL (medical district area, 60612)
Structure: Hybrid (2 days on-site and 3 days remote based)
Compensation: Base Salary + Full Benefits (includes 24 days PTO after first year and 6% match on 401K)
Skills:
Auditing
Assessing Internal Controls and Identifying Risks
Data Analytics
Audit experience
Large team size 8 + people
Thanks and look forward to hearing from you!
$60k-79k yearly est. 1d ago
Hybrid Cloud & Infrastructure Engineer
State Bar of California 3.7
Remote or San Francisco, CA job
A state legal authority in California is seeking an Infrastructure and Cloud Engineer to manage its hybrid cloud and on-premises infrastructure. This role involves optimizing performance across enterprise platforms like Microsoft Azure and SQL Server while supporting a collaborative environment. The ideal candidate will have a Bachelor's degree and two years of relevant experience. This position allows for remote work up to four days a week, reflecting a commitment to work-life balance and modern workplace practices.
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$109k-149k yearly est. 2d ago
Strategic Legal Billing Specialist - Hybrid (SF)
Farella Braun + Martel LLP 3.9
Remote or San Francisco, CA job
A leading law firm in San Francisco is seeking a Billing Coordinator to support its monthly billing processes. Responsibilities include preparing client invoices, coordinating collections, and managing billing software. Candidates should have at least two years of billing experience, proficiency in accounting concepts, and excellent communication skills. The firm offers competitive salary and comprehensive benefits. Pay range is $75,000 to $90,000 depending on experience.
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$75k-90k yearly 1d ago
SEC Financial Reporting Manager ($120,000 - $150,000 plus bonus)
Korn Ferry 4.9
Remote or Atlanta, GA job
Our client is an integrated service provider and marketplace for the real estate and mortgage industries. Combining operational excellence with a suite of innovative products and technologies, this company helps solve the demands of the ever-changing market.
We are seeking a highly skilled SEC Financial Reporting Manager to lead our financial reporting function. This role is responsible for ensuring accurate, timely, and compliant financial statements and disclosures in accordance with U.S. GAAP and SEC requirements. The ideal candidate will bring strong technical accounting expertise, leadership skills, and the ability to manage complex reporting processes. This position is U.S.-based and offers flexibility with remote work options to support work-life balance.
Key Responsibilities:
Oversee preparation and review of quarterly and annual financial statements and disclosures.
Ensure compliance with U.S. GAAP, SEC regulations, and internal control requirements.
Lead technical accounting research and implementation of new standards.
Manage financial consolidation and reporting processes across multiple entities.
Coordinate with internal and external auditors during audits.
Maintain SOX compliance and strengthen internal control frameworks.
Provide financial analysis and insights to support executive decision-making.
Mentor and develop the financial reporting team.
Qualifications:
Bachelor's degree in Accounting, Master's degree or MBA preferred.
CPA required; additional certifications (CMA, CIA) a plus.
3-5 years of progressive experience in accounting or financial reporting, including SEC reporting and public accounting.
Advanced knowledge of U.S. GAAP and SEC reporting requirements.
Strong leadership, analytical, and communication skills.
Proficiency in Excel and financial reporting systems.
Preferred Attributes:
Experience with IFRS and international reporting standards.
Familiarity with SOX compliance and internal controls.
Ability to manage multiple priorities under tight deadlines.
Big 4 experience
Experience reporting for a global publicly traded company
Compensation: $120,000 - $150,000 salary plus bonus
SE: 510775260
Senior Director, Platform Product Management
Remote (USA)
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always‑on digital experiences to modern businesses.
Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award‑winning workplace.
PagerDuty is seeking a Senior Director, Platform Product Management to lead the industry's transformation to fully automated operations. Our vision: a world where AI‑augmented software developers build and ship applications 10× faster, and those applications run reliably and autonomously in production. When the unexpected happens, AI agents and automated remediation will resolve most issues-so human teams can focus on innovation, not firefighting.
Responsibilities
Guide product strategy, prioritization, and roadmap allocating resources strategically between innovation and sustaining existing products to optimize business outcomes for:
Developer Experience: APIs & integrations - docs & tools, strategic integrations
Infrastructure & Internal Tools: internal admin tools, distribution channel enablement
Build shared services and components to be used by multiple teams to create leverage and accelerate application feature delivery velocity
Deliver APIs, developer tools and content to seamlessly onboard PagerDuty apps and professional services teams and customers onto the platform
Evolve our contextual data platform enabling scalable and secure ingestion and correlation of data across a vast number of sources to be consumed by and contributed to by our apps
Expand our integration ecosystem through internal development and partnerships across communications platforms, infrastructure, monitoring and observability, ITSM and IDPs and other developer tools
Partner with infrastructure and security teams to meet our reliability, scalability, and compliance objectives
Drive project prioritization based on customer value, compliance, developer velocity, cost control, and other business objectives across internal app teams, professional services, customers and 3rd‑party partners
Foster a high‑performing, product management team with diversity of experience and perspectives through coaching, empowerment, and accountability
Build trusted relationships with customers, partners, media and industry analysts such as Gartner, Forrester, IDC, representing PagerDuty as a thought leader
Basic Qualifications
6‑10+ years in technical product management at a B2B enterprise SaaS company, preferably with platform experience (APIs, developer tooling, shared services, etc.)
Experience building, coaching and leading high‑performing teams of 5+ PMs
Strong knowledge of integration architecture, patterns and platforms, understanding of cross‑application business processes and flows, and knowledge of API best practices
Technical knowledge from academic background and/or work experience enabling you to partner with and be respected by experienced engineers
Ability to experiment with 3rd‑party APIs, designing APIs based on RESTful principles, and collaborating on integration solution design
Excellent collaboration skills with cross‑functional teams that include engineering, product management, sales, and marketing
Ability to write, speak, and think about complicated and highly technical problems with uncommon lucidity
Self‑motivated user of AI tools for personal productivity and the craft of product with a bias towards scaling team output with technology rather than adding headcount
Preferred Qualifications
Bachelor's or Master's in Computer Science or technical field, MBA is a plus
Practical experience as a software developer is a big plus
The base salary range for this position is 200,000 - 337,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
PagerDuty is an equal‑opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E‑Verify employment verification program.
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$158k-219k yearly est. 3d ago
Patient Scheduling Specialist
Medasource 4.2
Remote or Denver, CO job
Medical Support Assistant
Duration: 1 year contract (strong possibility of extension!)
Onsite: Denver, CO
Full Time: M-F, Day Shift
Overview: We are seeking reliable and mission-driven Medical Support Assistants to support Veterans served by a large healthcare system. MSAs provide critical front-line administration support across outpatient clinics and virtual care services.
Responsibilities:
• Customer service, appointment scheduling, and records management
• Answer phones, greet Veteran patients, schedule appointments and consults
• Help determine a clinic's daily needs, and verify and update insurance information
Required Qualifications:
• Minimum 6+ months of customer service experience
• 1+ year of clerical, call center, or healthcare administrative experience
• High school diploma or GED required
• Proficient with medical terminology
• Typing speed of 50 words per minute or more
• Ability to pass a federal background check
• Reliable internet for a remote work environment
$35k-42k yearly est. 4d ago
SAP Technology Sales Director - Chemicals and Natural Resources
Accenture 4.7
Cleveland, OH job
We are:
We are Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions - underpinned by the world's largest delivery network - Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 725,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. We work with 89 of the Fortune Global 100. As of 2023, we have been recognized among Fortune's World's Most Admired Companies for 20 consecutive years. And that's just the beginning.
Your career is about what you want to be and who you want to be. It's about bringing your skills, your curiosity, and your best true self to your work.
Here, you'll match your ingenuity with the latest technology to make incredible things. Together, let's create positive, long-lasting change.
Sales professionals drive the sales process and outcomes on a dedicated basis, growing a profitable pipeline and or backlog of sales, through deal origination, sales negotiations, and closure.
You are:
A growth focused sales professional who has successfully created positive impact through year-on-year business expansion. You know - and have run all phases of a sales cycle, including qualification, sales pursuit and close by applying deep sales process and technical expertise. You have an intimate knowledge of the Chemicals and/or Natural Resources industries, understanding the specific complexities and value drivers technology can unlock. You develop relationships with key buyers and decision-makers at new and existing clients by utilizing a differentiated roadmap and framework leveraging the latest cloud-based technologies.
The work:
Create solutions to complex technology business problems/opportunities requiring in-depth knowledge of client buyer needs.
Interacts with senior management levels at clients and within Accenture, determines pursuit strategies, develops client messaging plans and relationships, and applies industry-leading Cloud transformation strategies and practices.
Has latitude in decision-making and determining objectives and approaches to critical assignments.
Operates within large teams and directs specific team sales activities.
Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements.
What you need:
Minimum of 8 years selling/closing deals in the professional services space in one or more of the following areas: Systems Integration, Outsourcing, Cloud enablement & migration and IT transformation.
Minimum of 8 years Sales Pursuit Management experience.
Minimum of 2 years' experience in direct sales with quota of $20M+
Minimum of 5 years Chemicals or Natural Resources Industry experience
Minimum of 2 recent years of selling SAP
Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience).
Bonus points if you have:
Deep understanding of S/4HANA
Understands disposition of workloads for cloud migration/modernization.
Experience working with hyperscaler teams.
Experience working within G2000 customers.
Experience with C-Level client relationship building and relationship management.
Proven ability to operate within a team-oriented environment.
Demonstrated commitment, teamwork and collaboration in a professional setting; either military or civilian.
High energy level, focus and ability to work well in demanding client environments.
Excellent communication (written and oral) and interpersonal skills.
Strong leadership, problem solving, and decision-making abilities.
Unquestionable professional integrity, credibility and character.
What's in it for you?
You will be part of a diverse, vibrant, global Accenture community; teams pushing the boundaries of new business capabilities and emerging technologies and services, sharing their experiences and lessons learned with each other. You'll have the chance to thrive in an environment where your ideas are valued and your voice matters.
At Accenture, you will be able to work on meaningful and innovative projects, powered by the latest technologies and industry best practices such as event-driven architectures and domain-driven design.
Accenture will continually invest in your learning and growth. You'll learn from and work with Accenture's certified practitioners and Accenture will support you in growing your own tech stack, sales skills, and certifications.
You'll be immersed in the design and implementation of human-centric solutions to help solve complex challenges with some of the world's largest companies.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Annual Salary Range
California $136,800 to $237,600
Cleveland $136,800 to $237,600
Colorado $136,800 to $237,600
District of Columbia $136,800 to $237,600
Illinois $136,800 to $237,600
Minnesota $136,800 to $237,600
Maryland $136,800 to $237,600
Massachusetts $136,800 to $237,600
New York/New Jersey $136,800 to $237,600
Washington $136,800 to $237,600
In addition to base pay, this Sales role is eligible for additional incentive compensation under the Sales Achievement Bonus Plan which is based on achievement toward individual sales targets, subject to Plan terms. Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of Accenture Equal Opportunity and Affilative Action Policy Statement
Accenture is an EEO and Affiantive Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
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The role of Payroll Staff is to assist with preparation of individual income tax returns, as well as payroll processing on behalf of clients. Payroll Staff are an important part of the engagement team and will have contact and interactions with the client.
Responsibilities:
Prepare and file 1040 tax returns and other tax forms
Prepare tax equalization calculation
Assist in responding to notices and act as client representative with tax authorities
Conduct gross up computation for expatriates
Maintain payroll operation by collecting and entering data
Review payroll reporting and withholdings for wages for accuracy
Develop and maintain relationship with clients
Communicate effectively and professionally, both orally and in writing, to build business relationships.
Demonstrate broad, in-depth understanding of tax concepts, actively pursue increased tax knowledge through client assignments, and keep abreast of current tax developments.
Work on multiple tax engagements simultaneously and manage time and work effectively.
Use communication and people skills to work collaboratively within a diverse team environment and effectively communicate with peers, supervisors, and clients to foster positive working relationships.
Understand and use various software applications (Excel, Word, Power Point, tax preparation software, etc.) to perform day-to-day functions.
Qualifications:
To qualify, candidate must have:
Undergraduate degree in Accounting, or a payroll concentration within an accounting program from an accredited college/university.
A CPA or EA license, or qualified candidate to sit for the CPA exam
Strong tax accounting and analytical skills.
Strong computer skills: proficiency in tax accounting software, Excel, Word.
Excellent interpersonal oral and written communication skills.
Business level proficiency in English required - Dual business level proficiency in Japanese required.
Detail-oriented and able to multi-task.
Benefits:
Teleworking
Medical, dental, vision and life insurance
401k retirement plan
Paid sick and vacation time
Paid volunteer time off / Matching Donations
Referral bonus program
CPA/EA license incentives and professional membership reimbursements
Note: Benefits may vary depending on specific employment terms
$66k-82k yearly est. Auto-Apply 60d+ ago
Flexible Remote Work - Get Paid to Share Your Opinions on Top Brands
OCPA 3.7
Remote or Jacksonville, AR job
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25/hr. and $45/hr., depending on the In-Home Usage Test project. No experience required.
There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque.
Online Consumer Panels America is a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access.
It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed.
Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market.
Main Duties:
Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.)
Take care of the product being tested and use it responsibly
Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.)
Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses)
There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm
Write reviews as requested in the In-Home Usage Test Daily Schedule for each project
Requirements:
Ability to follow specific instructions
Excellent attention to detail and curious spirit
Be able to work 15-25 hours per week and commit to a certain routine
Have access to a computer and a reliable internet connection
Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older
A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary.
Benefits:
Very competitive pay rate
Weekly pay
Work around your own schedule
Learn about an exciting industry
Telecommute (you can work from home, work or school)
Most of the time you can keep the product you tested
$25 hourly 60d+ ago
Remote ANDA Regulatory Strategist
Pharmatech Associates 3.6
Remote or San Francisco, CA job
A prominent pharmaceutical consultancy is looking for a highly experienced Regulatory Consultant to guide and support their regulatory strategy and submissions. This remote role requires a proven track record in ANDA submissions and a strong understanding of FDA regulations. The successful candidate will work closely with executive leadership and manage the successful registration and commercialization of products. A minimum of 10 years of industry experience is needed, along with an advanced degree in a relevant field.
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$75k-126k yearly est. 3d ago
Director of Data Strategy
Catholic Charities SF 4.1
Remote or San Francisco, CA job
Catholic Charities is the social services arm of the Catholic Church in the Archdiocese of San Francisco. Founded in 1907 to care for the orphans of the San Francisco earthquake, Catholic Charities is an independent non-profit organization. All financial contributions directly support Catholic Charities' programs in Marin, San Francisco, San Mateo and Sonoma Counties. Catholic Charities serves and advocates for the poor, the sick, the distressed, children, youth, families, immigrants and seniors, regardless of race, religion, color, sex, age, physical or mental disability, national origin, sexual orientation, or any other basis covered by local law.
The primary role of the Director of Data Strategy is to support the implementation and development of systems and practices that will lead to a continual cycle of Discovery, Analysis, and Improvement throughout the agency. A key element of this position will be to facilitate data collection, examination and turning it into usable information for Agency Strategic and Operational direction. The Director will steward Agency accreditation which measures levels of impact, outcomes, indicators of success and the theory of change that Catholic Charities uses to achieve these results. In carrying out this role, the Director will balance responsibilities of implementing solutions and helping programs and administrative departments to develop the capacity and capability to conduct their own continuous improvement measurements and goals. The Director is a champion for data science and for Catholic Charities to be a data driven organization and forges Business Development for agency opportunity to explore new business ventures and program services.
Responsibilities
Lead the discovery, planning and implementation of sustainable technology and process systems that result in desired agency outcomes and continuous improvement by implementing and coordinating a data strategy plan for the entire agency.
Build upon existing data collection instruments and methodologies to identify program/service/department level impact, outcomes, indicators of success and the theories of change that we will use to achieve the results and to generate optimal data to measure progress in achieving program/service outcomes.
Assist and train agency leaders and staff on the use and interpretation of data for quality improvement and strategic decision making.
Work with others to share and interpret findings and lead efforts to adopt practices and build capacity and capabilities of a learning organization.
Lead initiatives on behalf of the Agency consisting of direct or matrixed personnel in project planning, design, and execution to realize Agency strategy for the betterment of Catholic Charities services. Provide clear communication of key findings to a variety of sponsors and stakeholders including agency Staff, Executives, Board Members, Funders, and Community Practitioners.
Be a champion and collaborative partner in accreditation for the entire agency, especially in the areas of quality improvement and data usage. Provide consultation and guidance that enable those responsible for execution and adherence to compliance.
Establish and provide oversight into an Agency Data Governance model that aligns with compliance standards for accreditation, contracts, grants and enables continual analysis to be a Data Driven organization.
Provide management, oversight and mentorship to direct reports and other staff as required.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Qualifications
Education & Experience:
Bachelor's level degree in social science or related field.
5-7 years of experience with program evaluation, database management, or similar areas
Experience with the identification of impacts, outcomes, indicators, theories of change, and logic models.
Experience with analysis of data and the ability to convey relevance to others
Experience supervising staff.
Knowledge, Skills & Abilities:
Ability to prioritize and manage multiple projects concurrently.
Excellent written and verbal communication skills.
Ability to work effectively and influence in a matrixed organization.
Strong analytical skills and attention to detail.
Demonstrated use of research methodology and techniques. Ability to translate research into salient messages and outcomes.
Proficient with Microsoft Office suite (Outlook, Word, PowerPoint, Excel).
Demonstrated experience using Microsoft Teams or other Unified Communication and Collaboration tools to effectively work remotely with geographically dispersed colleagues.
Experience in using Microsoft Power BI to quickly perform analysis and develop recommendations is required.
Proficient with Microsoft Fabric, UKG, & Blackbaud's Raiser's Edge.
Familiar with Social Media platforms with the ability to leverage analytic tools measuring utilization and effectiveness of Agency website for fund raising.
Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.
Clearances & Requirements
Clearance: Required
TB Screening: Negative Tuberculosis Test: N/A
First Aid Certificate: N/A
Physical Demands & Work Environment
Occasional bending, standing, stooping, kneeling, reaching, twisting and walking.
Occasional lifting, pushing and pulling.
Frequent repetitive motions: Making substantial movements of the wrists, hands and/or fingers.
Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
The worker is required to have close visual acuity to perform activities such as preparing and analyzing data, transcribing, viewing a computer terminal, and extensive reading.
Driving is not required for this position.
If driving is requested for a specified project, incumbent must have a valid California driver's license and be able to provide proof of DMV record and personal insurance (if required).
The worker is occasionally exposed to perfume or scents in personal care products used by employees, clients, and visitors.
Noise level in work environment is usually moderate in accordance with a typical office environment.
The work environment includes traveling using various modes of transportation.
EEO & Legal
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability or AIDS/HIV status or any other characteristic protected under federal or state law.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Rights & Notice
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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$114k-158k yearly est. 1d ago
Hybrid Japanese/English Payroll Staff
Eos Accountants LLP 3.6
Remote or Torrance, CA job
The role of Payroll Staff is to assist with preparation of individual income tax returns, as well as payroll processing on behalf of clients. Payroll Staff are an important part of the engagement team and will have contact and interactions with the client.
Responsibilities:
Prepare and file 1040 tax returns and other tax forms
Prepare tax equalization calculation
Assist in responding to notices and act as client representative with tax authorities
Conduct gross up computation for expatriates
Maintain payroll operation by collecting and entering data
Review payroll reporting and withholdings for wages for accuracy
Develop and maintain relationship with clients
Communicate effectively and professionally, both orally and in writing, to build business relationships.
Demonstrate broad, in-depth understanding of tax concepts, actively pursue increased tax knowledge through client assignments, and keep abreast of current tax developments.
Work on multiple tax engagements simultaneously and manage time and work effectively.
Use communication and people skills to work collaboratively within a diverse team environment and effectively communicate with peers, supervisors, and clients to foster positive working relationships.
Understand and use various software applications (Excel, Word, Power Point, tax preparation software, etc.) to perform day-to-day functions.
Qualifications:
To qualify, candidate must have:
Undergraduate degree in Accounting, or a payroll concentration within an accounting program from an accredited college/university.
A CPA or EA license, or qualified candidate to sit for the CPA exam
Strong tax accounting and analytical skills.
Strong computer skills: proficiency in tax accounting software, Excel, Word.
Excellent interpersonal oral and written communication skills.
Business level proficiency in English required - Dual business level proficiency in Japanese required.
Detail-oriented and able to multi-task.
Benefits:
Teleworking
Medical, dental, vision and life insurance
401k retirement plan
Paid sick and vacation time
Paid volunteer time off / Matching Donations
Referral bonus program
CPA/EA license incentives and professional membership reimbursements
Note: Benefits may vary depending on specific employment terms
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