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Assistant Manager Of Operations jobs at Marriott International - 23 jobs

  • Assistant Manager - Room Operations

    Marriott International 4.6company rating

    Assistant manager of operations job at Marriott International

    Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position assists in working with employees to carry out guest arrival and departure procedures and to maintain the property's cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget. CANDIDATE PROFILE Education and Experience * High school diploma or GED; 3 years experience in the guest services, front desk, housekeeping, or related professional area. OR * 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Supporting the Management of Rooms Operations Activities * Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties. * Runs and reviews critical information contained in room operations reports. * Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations. * Operates all department equipment as necessary and reporting malfunctions. * Ensures employees have the proper supplies and uniforms. * Understands night audit procedures and being able to comprehend and utilize reports as necessary. * Understands and complies with loss prevention policies and procedures. * Communicates performance expectations employees in accordance with job descriptions for each position. * Handles employee questions and concerns. * Effectively schedules employees to business demands and tracks employee time and attendance. Contributing Information to Support Managing to Budget * Supervises same day selling procedures to maximize room revenue and property occupancy. * Verifies accuracy of room rates to maximize revenue opportunities * Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations. * Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals. * Understands the impact of Room Operations on the overall property financial goals and objectives. Providing for and Managing the Guest Experience * Assists in the investigation of employee and guest accidents. * Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and * Sets a positive example for guest relations. * Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary. * Assists in the review of comment cards and guest satisfaction results with employees. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
    $41k-65k yearly est. 33d ago
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  • Rooms Operations Manager - Overnight

    Marriott International 4.6company rating

    Assistant manager of operations job at Marriott International

    Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals. CANDIDATE PROFILE Education and Experience * High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR * 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Leading Room Operations Team * Verifies that goals are being translated to the team as they relate to guest tracking and productivity. * Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. * Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths. * Verifies that the team has the capabilities to meet expectations. * Leads by example demonstrating self-confidence, energy and enthusiasm. * Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them. Managing Property Rooms Operations Function(s) * Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping). * Follows property specific second effort and recovery plan. * Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. * Takes proactive approaches when dealing with employee concerns. * Extends professionalism and courtesy to employees at all times. * Communicates/updates all goals and results with employees. * Meets semiannually with staff on a one-to-one basis. * Assists/teaches the team scheduling against guest and hours/occupied room goals. * Performs hourly job functions as needed. * Performs other duties, as assigned, to meet business needs. Managing and Monitoring Activities that Affect the Guest Experience * Understands the brand's service culture. * Provides excellent customer service by being readily available/approachable for all guests. * Strives to continually improve guest and employee satisfaction. * Takes proactive approaches when dealing with guest concerns. * Extends professionalism and courtesy to guests at all times. * Responds timely to customer service department request. * Verifies that all team members meet or exceed all hospitality requirements. Managing Profitability * Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD). * Verifies that a viable key control program is in place. * Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. * Strives to maximize the financial performance of the department. Conducting Human Resources Activities * Interviews and assists in making hiring decisions. * Receives hiring recommendations from team supervisors. * Verifies that orientations for new team members are thorough and completed in a timely fashion. * Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns. * Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable. * Celebrates successes and publicly recognizes the contributions of team members. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
    $49k-76k yearly est. 32d ago
  • Hotel General Manager

    Hilton Garden Inn Columbus Easton 4.5company rating

    Columbus, OH jobs

    The General Manager (GM) oversees all hotel operations, ensuring alignment with brand standards, guest satisfaction, and profitability. As the primary leader and brand ambassador, the GM collaborates with stakeholders to drive strategic and operational success. Sustaining empowerment. The General Manager cultivates a motivated, agile team aligned with brand standards and guest-centric values, driving guest loyalty and profitability. Must have hotel management experience. Hilton experience preferred. Benefits: Insurance (health, dental, vision, etc.) Paid time off (vacation, sick leave, holidays) 401K retirement plan DailyPay: Access your earned wages when needed. Special team member hotel rates for travel enthusiasts. Responsibilities: Manage the hotel staff and ensure excellent customer service Conduct daily stand ups and weekly meetings with the hotel team Implement training programs, and performance reviews Develop and implement strategies to improve hotel performance Ensure compliance with company standards and local regulations Requirements: Bachelor's degree (preferred) 5+ years of management experience Strong leadership and communication skills Knowledge of hospitality industry trends Note: Duties may adapt to meet evolving business needs. All offers are contingent on background checks. Adhering to Newport Handbook policies is required. Newport Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
    $50k-72k yearly est. Auto-Apply 13d ago
  • Hotel General Manager

    Hilton Garden Inn Columbus Easton 4.5company rating

    Columbus, OH jobs

    Job Description The General Manager (GM) oversees all hotel operations, ensuring alignment with brand standards, guest satisfaction, and profitability. As the primary leader and brand ambassador, the GM collaborates with stakeholders to drive strategic and operational success. Sustaining empowerment. The General Manager cultivates a motivated, agile team aligned with brand standards and guest-centric values, driving guest loyalty and profitability. Must have hotel management experience. Hilton experience preferred. Benefits: Insurance (health, dental, vision, etc.) Paid time off (vacation, sick leave, holidays) 401K retirement plan DailyPay: Access your earned wages when needed. Special team member hotel rates for travel enthusiasts. Responsibilities: Manage the hotel staff and ensure excellent customer service Conduct daily stand ups and weekly meetings with the hotel team Implement training programs, and performance reviews Develop and implement strategies to improve hotel performance Ensure compliance with company standards and local regulations Requirements: Bachelor's degree (preferred) 5+ years of management experience Strong leadership and communication skills Knowledge of hospitality industry trends Note: Duties may adapt to meet evolving business needs. All offers are contingent on background checks. Adhering to Newport Handbook policies is required. Newport Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
    $50k-72k yearly est. 12d ago
  • Manager Development Operations, Americas (Remote Opportunity)

    Hyatt 4.6company rating

    Chicago, IL jobs

    Hyatt Hotels Corporation seeks an enthusiastic Manager Development Operations, Americas to join our Global Growth Operations team. In this role, you will be collaborating closely with the broader Global Growth Strategy & Operations and Americas Development teams, where you'll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests. Who We Are At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues. As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences and jobs into careers. Why Now? This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception. How We Care for Our People What sets us apart is our purpose-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong. We're proud to offer exceptional corporate benefits which include: - Annual allotment of free hotel stays at Hyatt hotels globally - Flexible work schedule - Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center - A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption - Paid Time Off, Medical, Dental, Vision, 401K with company match Who You Are As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally. **Qualifications:** The Manager Development Operations, Americas is accountable for generating and qualifying deal leads, assisting lead Developers in advancing deals to execution, optimizing deal workflows from lead to execution, driving accountability with partner functions, and ensuring consistent delivery of materials needed to advance deals. In learning and performing these duties well, the role will acquire the skills and experience necessary to be a lead Developer. The position reports directly to the Senior Manager Development & Pipeline, Americas. Specific responsibilities include: o Deal Support: Advances live deals through the sales process from discovery to execution in support of a lead Developer; ensures single point of accountability, as well as transparency and accuracy of deal status/prioritization via deal task queue. o Lead Generation & Qualification: Sources and qualifies potential opportunities in the early stages of the deal process through a blend of analytics, market research, broker and partner networking, third-party data sources, and direct outreach. o Cross Functional Collaboration: Ensures deal alignment between Development and key partners including Feasibility, Design, Legal, Development Finance, and others; facilitates efficient feedback loops, approvals, and decision-making to remove friction in the deal process. o Skills Development: Acquires, refines, and demonstrates the hard and soft skills necessary to perform as a lead Developer. Qualifications Experience Required: - Minimum of 2-3 years of experience in hospitality, commercial real estate, investment analysis, or related industry. **-** **Spanish language fluency.** - Highly organized, process-oriented, and able to manage multiple projects simultaneously in a fast-paced environment. - Strong interpersonal and communication skills for effective collaboration across internal and external stakeholders. - Proactive self-starter with a demonstrated desire to learn and progress toward a lead Developer role. - Strategic and analytical thinker with keen attention to detail and accountability for deliverables. - Demonstrated proficiency with CRM and BI tools. Experience Preferred: - Advanced degree in Hospitality Management, Finance, Business Administration, or a related field. - Experience with hotel development, franchise contract sales, and/or commercial real estate transactions. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. _The salary range for this position is $98,600-$125,000. This role is also eligible for the Annual Incentive Plan._ We welcome you: Research shows that individuals tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better. We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place. **Primary Location:** US-IL-Chicago **Organization:** Hyatt Corporate Office **Pay Basis:** Yearly **Job Level:** Full-time **Job:** Hotel Operations **Req ID:** CHI015057 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
    $98.6k-125k yearly 40d ago
  • Associate Manager, Ramp Operations - Marketing (Remote opportunity)

    Hyatt 4.6company rating

    Chicago, IL jobs

    **The Opportunity** Hyatt Hotels Corporation seeks an enthusiastic Associate Manager, Marketing Operations, Ramp to join the Operations Ramp Strategy team. In this role, you will be collaborating closely with the broader commercial services team, including Revenue and Sales, where you'll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests. **Who We Are** At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues. As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences and jobs into careers. **Why Now?** This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate change makers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception. **How We Care for Our People** What sets us apart is our purpose-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong. We're proud to offer exceptional corporate benefits which include: + Annual allotment of free hotel stays at Hyatt hotels globally + Flexible work schedule and location + Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center + A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption + Paid Time Off, Medical, Dental, Vision, 401K with company match **Who You Are** As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally. **The Role** The Associate Manager, Marketing Operations, Ramp supports the execution of pre-opening marketing activities for a portfolio of new and converting hotels. This role focuses on operational excellence, accurate execution, and timely delivery of marketing initiatives that support a property's brand presence and successful market entry. Working under the guidance of marketing leadership, the Associate Manager helps ensure campaigns, digital assets, and reporting are delivered efficiently and in alignment with Hyatt brand standards and commercial ramp plans. This role supports Hyatt's Commercial Services strategy by coordinating and executing marketing solutions-primarily within the digital ecosystem-that contribute to hotel topline revenue and business objectives. The Associate Manager partners closely with ramp sales, revenue, and marketing strategy teams to help deliver integrated, market-ready campaigns, sales collateral, and essential digital touchpoints, including Hyatt.com hotel pages, digital advertising, and content updates. Additional responsibilities include: + Support the execution of pre-opening marketing plans for a rolling portfolio of 8-10 hotel openings. + Maintain detailed project plans, timelines, trackers, and status updates to ensure timely delivery across cross-functional teams. + Track marketing budgets and forecasts, ensuring spend remains within approved parameters. + Coordinate quality-control reviews to ensure accuracy, brand consistency, and readiness of marketing assets. + Apply established templates, messaging frameworks, and brand guidelines to reduce errors and rework. + Support agile marketing workflows by coordinating tasks, deadlines, and handoffs across teams. + Assist in activating paid, owned, and earned media tactics to drive awareness and bookings pre- and post-opening. + Coordinate creative development, content production, and asset delivery to ensure opening readiness. + Compile and share campaign performance reports with hotel teams, commercial partners, and ownership groups. + Support campaign optimization efforts by organizing data, insights, and recommendations for review by marketing leadership. + Document learnings and best practices from each opening to support continuous improvement for future launches. + Ability to travel up to 5%. **Qualifications:** Experience Required: + 1-3 years of marketing experience, ideally in hospitality, travel, or consumer brand. + Experience managing multi-property or regional campaigns preferred. + Strong understanding of digital marketing, brand strategy, and market segmentation. + Data-driven with experience in marketing analytics platforms and performance storytelling. + Excellent project management, communication, and stakeholder engagement skills. + Proven ability to work in a fast-paced, decentralized, global environment . + Bachelor's degree in marketing, Communications, Business, or a related field required. Experience Preferred: + Hotel/hospitality industry experience + Outstanding project management, time management, and problem-solving skills + Experience working in a team-oriented, collaborative environment + Highly self-motivated and directed with the ability to effectively prioritize and execute tasks while under pressure. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. **Reality Check:** Research shows that individuals tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better. The salary range for this position is $78,500.00 to $85,000. This position is also eligible to earn an annual bonus. The final salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate. _We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place._ **Primary Location:** US-IL-Chicago **Organization:** Hyatt Corporate Office **Pay Basis:** Yearly **Job Level:** Full-time **Job:** Commercial Services Strategy %26 PMO **Req ID:** CHI015088 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
    $78.5k-85k yearly 13d ago
  • Manager, Ramp Operations - Revenue (Remote Opportunity)

    Hyatt 4.6company rating

    Chicago, IL jobs

    Hyatt Hotels Corporation seeks an enthusiastic Manager, Ramp Operations -Revenue to join the Ramp Operations Team. In this role, you will be collaborating closely with the broader commercial services team, including Marketing and Sales, where you'll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests. Who We Are At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues. As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences and jobs into careers. Why Now? This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate change makers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception. How We Care for Our People What sets us apart is our purpose-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong. We're proud to offer exceptional corporate benefits which include: - Annual allotment of free hotel stays at Hyatt hotels globally - Flexible work schedule and location - Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center - A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption - Paid Time Off, Medical, Dental, Vision, 401K with company match Our Commitment to Diversity, Equity, and Inclusion Our success is underpinned by our diverse, equitable and inclusive culture and we are committed to diversity across the board-from who we hire and develop, organizations we support, and who we buy from and work with. Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page. Who You Are As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally. **Qualifications:** This role is responsible for identifying and optimizing revenue opportunities across a portfolio of newly opened and transitioning hotels. This role plays a critical part in maximizing performance during the ramp-up period by leveraging data-driven insights to inform pricing strategies and revenue management decisions. The position focuses on analyzing revenue potential from both transient and group segments, evaluating competitive positioning, and identifying trends to drive top-line growth. The Manager, Ramp Operations - Revenue, collaborates closely with cross-functional stakeholders to align on strategic goals, implement tailored revenue strategies, and ensure consistent execution. Additional responsibilities include: - Develop and execute customized revenue management strategies for new hotel openings and transitions, focusing on short-term ramp performance and long-term profitability. - Establish and monitor performance benchmarks and milestones from pre-opening through stabilization. - Ensure hotels are appropriately positioned in all distribution channels at launch. - Analyze transient and group business segments to optimize pricing, length of stay controls, and distribution strategies. - Recommend and implement rate strategies that align with hotel positioning and market dynamics. - Manage and oversee inventory allocation and restrictions to maximize occupancy and revenue per available room (RevPAR). - Conduct in-depth performance analysis and forecasting for opening and transitioning hotels. - Monitor market conditions and competitive set dynamics to optimize positioning. - Ability to travel up to 15% Qualifications Experience Required: - 3-5 years of revenue management experience, preferably in a centralized or multi-property environment. - Proven track record of managing pre-opening and transition hotel strategies, with measurable impact on ramp-up performance. - Experience supporting full-service and/or select-service hotels across various markets and demand environments. - Proficient in Revenue Management Systems (RMS), Central Reservation Systems (CRS), and Property Management Systems (PMS); experience with Hyatt systems (e.g., PRIO, Envision, SynXis, Opera) preferred - Deep understanding of hotel pricing strategies, inventory control, and market segmentation. - Ability to interpret complex data and convert insights into actionable strategies. - Strong project management and organizational skills, especially under tight timelines during openings and transitions. - Excellent verbal and written communication skills, with an ability to influence cross-functional teams and senior stakeholders. - Comfortable operating in a fast-paced, evolving environment with a proactive and adaptable mindset. - Bachelor's degree required. Experience Preferred: - Hotel/hospitality industry experience - Outstanding project management, time management, and problem-solving skills - Experience working in a team-oriented, collaborative environment - Highly self-motivated and directed with the ability to effectively prioritize and execute tasks while under pressure. The salary range for this position is $95,000 to $105,000. This position is also eligible to earn incentive awards, an annual bonus, monthly or quarterly incentives, etc. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. ________________________________________ Reality Check: Research shows that women, people of color and others who belong to historically - excluded groups tend to apply to jobs, only if they met all of the job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better. **Primary Location:** US-IL-Chicago **Organization:** Hyatt Corporate Office **Pay Basis:** Yearly **Job Level:** Full-time **Job:** Commercial Services Strategy %26 PMO **Req ID:** CHI015074 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
    $95k-105k yearly 29d ago
  • General Manager - Home2 Suites by Hilton Helena MT

    Hilton 4.5company rating

    Remote

    General Manager - Home2 Suites by Hilton Helena MT (Job Number: HOT0C4PC) Work Locations: Home2 Helena SE of Township 1 North, Range 3 West, Section 17 Helena 59602 A General Manager is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Property Highlights:With Mount Helena and the Missouri river as neighbors and the airport nearby, our apartment-style suites are ideal bases to explore the Montana State Capital. Make the most of your in-suite kitchen, free WiFi and breakfast - or work your way through the Trinity Center's many restaurants. Pets are welcome. Please click here for information on Home 2 Suites Helena!What will I be doing?As the General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation Ensure guest and team member satisfaction Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward Recruit, interview and train team members Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies Serve as primary liaison with hotel owners and corporate entities What are we looking for?Basic Qualifications:3+ years of Hotel leadership experience at a property with 100 rooms or greater Preferred Qualifications:Prior Hotel General Manager experience Local market expertise Hilton brand experience Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes:QualityProductivityDependabilityCustomer FocusAdaptabilityWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!The BenefitsWe support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Medical Insurance Coverage Options - for you and your family. Able to enroll after 90 days of employment Vision, dental, life and disability insurance Mental Health ResourcesBest-in-Class Paid Time Off (PTO) Go Hilton travel discount program: 100 nights of discounted travel per calendar year Participating in the 401(k) Plan and company match is the perfect way to save for the future. We match 100% of every dollar eligible TMs contribute up to 3% of pay, plus 50% of every dollar contributed on the next 2% of pay. Career growth and development Team Member Resource GroupsRecognition and rewards programs Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Inclusive family-building and fertility benefits Expanded bereavement leave Adoption Assistance program Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Complimentary meals in the cafeteria while on shift Job: General Manager/Hotel ManagerSchedule: Full-time
    $49k-76k yearly est. Auto-Apply 43m ago
  • Assistant General Manager - Homewood Suites Bozeman

    Hilton 4.5company rating

    Remote

    Assistant General Manager - Homewood Suites Bozeman (Job Number: HOT0C9E9) Work Locations: Homewood Suites by Hilton Bozeman 1023 Baxter Lane Bozeman 59715An Assistant General Manager is responsible for assisting the General Manager in managing daily hotel operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As the Assistant General Manager, you would be responsible for assisting the General Manager in managing daily hotel operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:Assist in leading, directing and managing all hotel operations including, but not limited to, hotel budgeting and forecasting, strategic planning, managing balanced scorecard performance, implementing and complying with all company policies and brand standards, overseeing sales and marketing initiatives, responding to guests inquiries and resolving concerns, and meeting participation and facilitation Serve as multi-department head for Operations, Front Office and Property OperationAssist in recruiting, hiring, supervising, training, assessing and evaluating, coaching and counseling and recognizing and rewarding department heads Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement Assist in identifying operational performance, productivity and efficiency gaps and implementing measures to correct those deficiencies Ensure guest and team member satisfaction Serve and act as General Manager in his or her absence What are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:Hospitality - We're passionate about delivering exceptional guest experiences.Integrity - We do the right thing, all the time.Leadership - We're leaders in our industry and in our communities.Teamwork - We're team players in everything we do.Ownership - We're the owners of our actions and decisions.Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes:QualityProductivityDependabilityCustomer FocusAdaptabilityWhat will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/VeteransSchedule: Full-time Brand: Homewood Suites by HiltonJob: General Manager/Hotel Manager EOE/AA/Disabled/Veterans
    $47k-66k yearly est. Auto-Apply 42m ago
  • Assistant General Manager Hotel

    Comfort Inn 4.5company rating

    Painesville, OH jobs

    Job Description Join Our Team as an Assistant General Manager at Comfort Inn! Are you ready to take the next step in your hospitality career? At Comfort Inn, we pride ourselves on creating a welcoming and comfortable experience for our guests-and we're looking for an enthusiastic and driven individual to help us lead the way. If you have a passion for hospitality, a knack for leadership, and at least one year of experience in the industry, we'd love to hear from you! About the Role: As the Assistant General Manager, you'll play a key role in the day-to-day operations of our hotel. Working closely with the General Manager, you'll help ensure the smooth running of the property, deliver exceptional guest experiences, and support our team to thrive in a fast-paced and rewarding environment. Key Responsibilities: Assist the General Manager in overseeing hotel operations, including front desk, housekeeping, and maintenance. Lead by example to ensure outstanding guest service and satisfaction. Support staff development by providing guidance, training, and motivation. Monitor and maintain operational standards, ensuring compliance with company policies and procedures. Handle guest inquiries, feedback, and complaints in a professional and timely manner. Contribute to financial performance by managing budgets, controlling costs, and identifying opportunities for improvement. Step into the General Manager's role when needed. What We're Looking For: At least 1 year of experience in the hospitality industry, preferably in a supervisory or management role. A customer-focused mindset with excellent communication and interpersonal skills. Strong organizational abilities and attention to detail. Problem-solving skills and the ability to make sound decisions under pressure. A collaborative team player with a positive attitude and a passion for hospitality. What We Offer: Paid Time Off (PTO) to help you recharge and maintain a healthy work-life balance. The opportunity to grow with a supportive and dedicated team. A chance to contribute to an exceptional guest experience in a trusted hospitality brand. We are actively working on adding medical benefits and a 401(k) plan in the near future. Why Join Comfort Inn? At Comfort Inn, we believe in creating a culture that values teamwork, respect, and a shared commitment to excellence. We're more than just a hotel-we're a place where both guests and team members feel at home. If you're looking for a role where you can make a meaningful impact while growing your career, this is the perfect opportunity for you. Ready to Apply? We'd love to hear from you! If you're excited about this opportunity and meet the qualifications, submit your application today. Let's work together to make every guest's stay unforgettable! By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.
    $52k-75k yearly est. 5d ago
  • Assistant General Manager

    Hilton 4.5company rating

    Solon, OH jobs

    Responsible for assisting the General Manager in directing and overseeing all operational activities and departments in the hotel in order to maximize revenue, deliver a positive guest experience, and provide exceptional customer service for the guests. Coordinates the activities of hotel personnel as directed and provides support to the General Manager by performing the following duties: Benefits: Competitive salary Managerial bonus potential Leadership development programs Hotel discount programs ESSENTIAL DUTIES AND RESPONSIBILITIES: Assists in training new associates and newly promoted associates. Plans, schedules, assigns, directs, and reviews associate's work. Conducts or assists in conducting staff meetings. Adheres to all franchise and company procedures and regulations as well as standard operating procedures. Assists General Manager with counseling associates. Fulfills Manager on Duty shifts. Assists and/or leads revenue management with the implementation and execution of programs to ensure that the hotel's room occupancy and Average Daily Rate objectives are met. Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image. Addresses complaints, identifies and resolves problems in a timely manner; may develop alternative solutions; uses reason when dealing with emotional topics and/or situations. Assists in the development and implementation of goals, policies, procedures, and priorities relating to the area(s) of responsibility. Performs quality assurance (QA) requirements for areas of responsibility. Thoroughly understands and implements the Brand service culture. Ensures orientation for new team members is thorough and completed in a timely manner. Assists team members in understanding guest service results; develops and follows-up on plans for improvement and expands strengths. Assists the GM in developing the hotel budget and capital expenditure plans. Assists the GM in directing and overseeing all operational activities and departments in the hotel to maximize revenue and to deliver a positive experience and provide exceptional customer service for guests. Ensures a viable key control program is in place. Remains highly visible and be readily available and approachable for all guests. Extends professionalism and courtesy to guests at all times. Takes initiative to offer assistance or answer questions throughout the hotel. Assists supervisors in understanding associate's needs and expectations and how to communicate with and motivate associates. Creates a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing exceptional service. Leads by example demonstrating self-confidence, energy and enthusiasm. Sets clear expectations for team members; communicates goals and results; recognizes good team and individual performance on a continuous basis. Encourages staff to solve guest and associate related concerns. Develops cross-training opportunities. Networks during breakfast (and/or Wednesday evening social event, when applicable) hours to assist in uncovering new and repeat business needs.
    $48k-68k yearly est. 60d+ ago
  • Manager Cloud Services

    MGM Resorts International 4.4company rating

    Remote

    US, Nevada The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: The Manager of Cloud Services is responsible for leading the strategic integration and operational excellence of cloud platforms across a multi-cloud environment, including Google Cloud Platform (GCP), Oracle Cloud Infrastructure (OCI), Amazon Web Services (AWS), and Microsoft Azure. Reporting to the Director of Platform Services, this role oversees a team of cloud engineers and architects dedicated to designing, implementing, and maintaining a secure, scalable, and highly reliable cloud infrastructure. The manager will champion initiatives that optimize the application delivery and lifecycle management processes while ensuring performance, cost efficiency, and high availability of digital services across all cloud platforms. THE DAY-TO-DAY: Lead the Cloud Operations team to achieve infrastructure goals and deliver high-quality, reliable services aligned with organizational objectives. Coordinate cross-functional initiatives with FinOps, SecOps, DataOps, and Digital Engineering to strengthen and evolve the cloud ecosystem. Oversee cloud operations across GCP, OCI, AWS, and Azure, ensuring a cohesive and efficient multi-cloud environment. Drive automation efforts for provisioning, configuration, deployment, scaling, and management of cloud infrastructure. Champion the use of reusable components and foster a culture of knowledge sharing and continuous improvement within the team. Enforce coding standards and best practices; conduct code reviews to enhance automation and infrastructure quality. Ensure operational excellence in performance, cost efficiency, security, scalability, and availability of cloud services. Collaborate with stakeholders to develop a unified vision and strategic roadmap for cloud operations and growth. Define, monitor, and analyze KPIs and SLAs to guide performance improvements and service delivery. Manage the on-call rotation for cloud operations and participate in incident escalations as necessary. THE IDEAL CANDIDATE: Bachelor's degree or equivalent experience in computer science, information systems, or software engineering. 2+ years leading cloud operations across GCP, AWS, Azure, and OCI. Expertise in multi-cloud architecture, deployment, and automation. Strong grasp of cloud security, shared responsibility models, and DevOps practices. Skilled in infrastructure automation, scripting, and CI/CD pipelines. Familiar with observability tools (e.g., Prometheus, DataDog). Knowledge of microservices, event-driven systems, and distributed architectures. Proven leadership, cross-functional collaboration, and stakeholder alignment. Effective communicator with ability to drive adoption of new cloud technologies. THE PERKS & BENEFITS: Prioritize your wellness, access programs crafted to nurture your mental and physical health. Enjoy unbeatable discounts on hotel stays, dining, retail, entertainment, and exclusive partner perks for travel, tech, and beyond! Savor delicious meals for free in our employee dining room. Park with ease-whether you're on or off shift, it's free! From healthcare to financial support and generous time-off options, we've got you covered. Elevate your career with development programs, connect through networking events, and make a difference with community volunteer opportunities. VIEW JOB DESCRIPTION: ************************************************************************** Are you ready to JOIN THE SHOW? Apply today!
    $40k-54k yearly est. Auto-Apply 60d+ ago
  • Assistant Manager - Room Operations

    Marriott International 4.6company rating

    Assistant manager of operations job at Marriott International

    Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position assists in working with employees to carry out guest arrival and departure procedures and to maintain the property's cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 3 years experience in the guest services, front desk, housekeeping, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Supporting the Management of Rooms Operations Activities • Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties. • Runs and reviews critical information contained in room operations reports. • Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations. • Operates all department equipment as necessary and reporting malfunctions. • Ensures employees have the proper supplies and uniforms. • Understands night audit procedures and being able to comprehend and utilize reports as necessary. • Understands and complies with loss prevention policies and procedures. • Communicates performance expectations employees in accordance with job descriptions for each position. • Handles employee questions and concerns. • Effectively schedules employees to business demands and tracks employee time and attendance. Contributing Information to Support Managing to Budget • Supervises same day selling procedures to maximize room revenue and property occupancy. • Verifies accuracy of room rates to maximize revenue opportunities • Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations. • Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals. • Understands the impact of Room Operations on the overall property financial goals and objectives. Providing for and Managing the Guest Experience • Assists in the investigation of employee and guest accidents. • Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary. • Assists in the review of comment cards and guest satisfaction results with employees. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
    $41k-65k yearly est. Auto-Apply 33d ago
  • Rooms Operations Manager

    Marriott International 4.6company rating

    Assistant manager of operations job at Marriott International

    Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals. CANDIDATE PROFILE Education and Experience * High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR * 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Leading Room Operations Team * Verifies that goals are being translated to the team as they relate to guest tracking and productivity. * Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. * Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths. * Verifies that the team has the capabilities to meet expectations. * Leads by example demonstrating self-confidence, energy and enthusiasm. * Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them. Managing Property Rooms Operations Function(s) * Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping). * Follows property specific second effort and recovery plan. * Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. * Takes proactive approaches when dealing with employee concerns. * Extends professionalism and courtesy to employees at all times. * Communicates/updates all goals and results with employees. * Meets semiannually with staff on a one-to-one basis. * Assists/teaches the team scheduling against guest and hours/occupied room goals. * Performs hourly job functions as needed. * Performs other duties, as assigned, to meet business needs. Managing and Monitoring Activities that Affect the Guest Experience * Understands the brand's service culture. * Provides excellent customer service by being readily available/approachable for all guests. * Strives to continually improve guest and employee satisfaction. * Takes proactive approaches when dealing with guest concerns. * Extends professionalism and courtesy to guests at all times. * Responds timely to customer service department request. * Verifies that all team members meet or exceed all hospitality requirements. Managing Profitability * Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD). * Verifies that a viable key control program is in place. * Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. * Strives to maximize the financial performance of the department. Conducting Human Resources Activities * Interviews and assists in making hiring decisions. * Receives hiring recommendations from team supervisors. * Verifies that orientations for new team members are thorough and completed in a timely fashion. * Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns. * Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable. * Celebrates successes and publicly recognizes the contributions of team members. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
    $49k-76k yearly est. 15d ago
  • Assistant Manager - Room Operations

    Marriott 4.6company rating

    Assistant manager of operations job at Marriott International

    **Additional Information** Relocation Assistance Available **Job Number** 25199452 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Cleveland, 1515 W 3rd St, Cleveland, Ohio, United States, 44113VIEW ON MAP (*********************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Pay Range:** $25.77 - $29.33 per hour **Bonus Eligible:** Y **JOB SUMMARY** Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position assists in working with employees to carry out guest arrival and departure procedures and to maintain the property's cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget. **CANDIDATE PROFILE** **Education and Experience** - High school diploma or GED; 3 years experience in the guest services, front desk, housekeeping, or related professional area. OR - 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area. **CORE WORK ACTIVITIES** **Supporting the Management of Rooms Operations Activities** - Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties. - Runs and reviews critical information contained in room operations reports. - Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations. - Operates all department equipment as necessary and reporting malfunctions. - Ensures employees have the proper supplies and uniforms. - Understands night audit procedures and being able to comprehend and utilize reports as necessary. - Understands and complies with loss prevention policies and procedures. - Communicates performance expectations employees in accordance with job descriptions for each position. - Handles employee questions and concerns. - Effectively schedules employees to business demands and tracks employee time and attendance. **Contributing Information to Support Managing to Budget** - Supervises same day selling procedures to maximize room revenue and property occupancy. - Verifies accuracy of room rates to maximize revenue opportunities - Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations. - Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals. - Understands the impact of Room Operations on the overall property financial goals and objectives. **Providing for and Managing the Guest Experience** - Assists in the investigation of employee and guest accidents. - Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and - Sets a positive example for guest relations. - Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary. - Assists in the review of comment cards and guest satisfaction results with employees. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
    $25.8-29.3 hourly 33d ago
  • Assistant Manager - Room Operations

    Marriott International 4.6company rating

    Assistant manager of operations job at Marriott International

    Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position assists in working with employees to carry out guest arrival and departure procedures and to maintain the property's cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget. CANDIDATE PROFILE Education and Experience * High school diploma or GED; 3 years experience in the guest services, front desk, housekeeping, or related professional area. OR * 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Supporting the Management of Rooms Operations Activities * Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties. * Runs and reviews critical information contained in room operations reports. * Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations. * Operates all department equipment as necessary and reporting malfunctions. * Ensures employees have the proper supplies and uniforms. * Understands night audit procedures and being able to comprehend and utilize reports as necessary. * Understands and complies with loss prevention policies and procedures. * Communicates performance expectations employees in accordance with job descriptions for each position. * Handles employee questions and concerns. * Effectively schedules employees to business demands and tracks employee time and attendance. Contributing Information to Support Managing to Budget * Supervises same day selling procedures to maximize room revenue and property occupancy. * Verifies accuracy of room rates to maximize revenue opportunities * Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations. * Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals. * Understands the impact of Room Operations on the overall property financial goals and objectives. Providing for and Managing the Guest Experience * Assists in the investigation of employee and guest accidents. * Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and * Sets a positive example for guest relations. * Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary. * Assists in the review of comment cards and guest satisfaction results with employees. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
    $41k-64k yearly est. 32d ago
  • Culinary Supervisor

    Hyatt Hotels Corp 4.6company rating

    Cleveland, OH jobs

    Located in a landmark building constructed in 1890, Hyatt Regency Cleveland at The Arcade provides a historic hotel experience with convenient access to downtown Cleveland. Just steps from the vibrant East 4th Street Entertainment District and a 10-minute walk from all major sporting and entertainment venues, the hotel offers 293 rooms and 14,000 square feet of meeting and event space. With Hyatt Regency Cleveland's central downtown location and distinctive historic look, we attract guests for all occasions, ranging from business travelers to sports fans to wedding parties. Are you ready? Because we are looking for a Culinary Supervisor! What does the ROLE entail? * Basic understanding of a kitchen operation within the hotel. * Responsible for producing a consistent, quality product that meets and exceeds the guests' needs in a timely manner. * Person has basic skills in department training and is capable of assuming department responsibilities in the absence of the Sous Chef. * Skills and knowledge to include culinary education, basic cost control understanding, basic communication, leadership skills and computer skills. * May assist in monitoring payroll costs & overtime. * Responsibilities include the supervising of hourly cooks. * Demonstrates Hyatt Values: Empathy, Integrity, Respect, Inclusion, Experimentation, Wellbeing Experience: * A true desire to satisfy the needs of others in a fast paced, team oriented, environment * 4+ years of previous culinary experience * Hotel experience is preferred * Capable of standing for long periods of time * Must be able to work a flexible schedule including evenings, weekends, and potential holidays * Ability to lift up to 50lbs * Candidate should be able to perform all basic cooking skills * Capable of producing a consistent product in a timely manner * Culinary education and/or on the job training preferred * A fun and energized person with a creative mindset * Committed to delivering a high level of customer service Perks: * An entry to the Hyatt Family, a place where we care for people so they can be their best * 12 free nights at Hyatt hotels globally every year after your 90th day of employment, Colleague, Friends, and Family rate upon hire. * 50% off at 1890 Restaurant * 25% off at Marengo Spa * Affordable Medical, Dental and Vision Coverage after 30 days of employment * Paid Holidays, Sick Days and Vacation Days * Connect with thousands of National and Local Partners for Various Discounts * Located near RTA stops and pick ups * Discounted Parking Passes Wellbeing: "Our purpose is to care for people so they can be their best - and we believe wellbeing is the ultimate realization of our purpose" * To support our colleagues mental wellbeing we provide access to "Headspace App" for all employees, free of charge as well as Hyatt's wellbeing assessment tool "Hyatt Well-Check" * Hotel gym access * Affordable Medical, Dental and Vision Coverage after 30 days of employment Development: * With over 700 Hyatt Hotels and Resorts in the United States, opportunities for internal promotions are abundant * Regular Check-In Conversations with Managers to discuss personal career goals * A wide range of development tools through the Hyatt Learning * Education assistance of up to $1,000 per year toward personal growth and development
    $43k-67k yearly est. 25d ago
  • hsk. supervisor

    Comfort Inn 4.5company rating

    Painesville, OH jobs

    Join Our Team as a Housekeeping Supervisor at Comfort Inn in Painesville, OH! Are you ready to take the next step in your hospitality career? At Comfort Inn, we pride ourselves on providing a welcoming and comfortable experience for our guests, and we're looking for a dedicated Housekeeping Supervisor to help us maintain our high standards. If you're organized, detail-oriented, and enjoy leading a team, we'd love to hear from you! What You'll Do: Key Responsibilities As our Housekeeping Supervisor, you'll play a vital role in ensuring our guests enjoy a clean and inviting environment. Your responsibilities will include: - Supervising the housekeeping team to ensure rooms and public areas are cleaned to the highest standards. - Inspecting guest rooms and common areas to ensure cleanliness and compliance with company standards. - Assisting with scheduling and training housekeeping staff as needed. - Managing inventory of cleaning supplies and ensuring proper usage. - Addressing guest concerns related to housekeeping promptly and professionally. - Collaborating with the management team to maintain a smooth and efficient operation. What We're Looking For: Skills & Qualifications We're seeking someone who: - Has strong organizational and leadership skills. - Is detail-oriented and committed to maintaining high cleanliness standards. - Can communicate effectively with team members and guests. - Thrives in a fast-paced environment and can handle multiple tasks. - No prior experience is required, but a passion for hospitality and teamwork is a must! Why Join Comfort Inn? At Comfort Inn, we believe in creating a positive and supportive work environment where every team member feels valued. As part of our team, you'll have the opportunity to make a real impact on our guests' experiences and grow your career in hospitality. Ready to Apply? If you're excited about this opportunity and think you'd be a great fit, we'd love to hear from you! Take the first step toward joining the Comfort Inn family by applying today. Let's work together to make every guest's stay unforgettable!
    $34k-49k yearly est. 3d ago
  • hsk. supervisor

    Comfort Inn 4.5company rating

    Painesville, OH jobs

    Job Description Join Our Team as a Housekeeping Supervisor at Comfort Inn in Painesville, OH! Are you ready to take the next step in your hospitality career? At Comfort Inn, we pride ourselves on providing a welcoming and comfortable experience for our guests, and we're looking for a dedicated Housekeeping Supervisor to help us maintain our high standards. If you're organized, detail-oriented, and enjoy leading a team, we'd love to hear from you! What You'll Do: Key Responsibilities As our Housekeeping Supervisor, you'll play a vital role in ensuring our guests enjoy a clean and inviting environment. Your responsibilities will include: - Supervising the housekeeping team to ensure rooms and public areas are cleaned to the highest standards. - Inspecting guest rooms and common areas to ensure cleanliness and compliance with company standards. - Assisting with scheduling and training housekeeping staff as needed. - Managing inventory of cleaning supplies and ensuring proper usage. - Addressing guest concerns related to housekeeping promptly and professionally. - Collaborating with the management team to maintain a smooth and efficient operation. What We're Looking For: Skills & Qualifications We're seeking someone who: - Has strong organizational and leadership skills. - Is detail-oriented and committed to maintaining high cleanliness standards. - Can communicate effectively with team members and guests. - Thrives in a fast-paced environment and can handle multiple tasks. - No prior experience is required, but a passion for hospitality and teamwork is a must! Why Join Comfort Inn? At Comfort Inn, we believe in creating a positive and supportive work environment where every team member feels valued. As part of our team, you'll have the opportunity to make a real impact on our guests' experiences and grow your career in hospitality. Ready to Apply? If you're excited about this opportunity and think you'd be a great fit, we'd love to hear from you! Take the first step toward joining the Comfort Inn family by applying today. Let's work together to make every guest's stay unforgettable! By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.
    $34k-49k yearly est. 5d ago
  • Assistant Mutuel Manager- MGM Northfield Park

    MGM Resorts 4.4company rating

    Northfield, OH jobs

    Northfield, Ohio The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: Join our team as the Assistant Mutuel Manager, where you'll play a crucial role in supporting the overall activities of the Money Room and Mutuel Department. In this dynamic position, you'll engage daily with mutuel clerks, guests, and senior management while ensuring smooth operations. You'll also take charge in the absence of the Program Manager, handling program sales and overseeing program sellers. If you're a motivated individual with a passion for great service and teamwork, this is the perfect opportunity for you! THE DAY-TO-DAY: * Responsible for initial screening, hiring, onboarding, and ongoing training and coaching of mutuel and/or program staff. * Oversee scheduling, counseling, and discipline of employees. * Serve as manager on duty during simulcasting days, supervising mutuel teller staff while ensuring the satisfaction of team members and guests. * Supervise the daily operations of the money room and mutuel/and or program department, making appropriate operational decisions in the absence of the Mutuel Manager. * Assist in determining daily shift schedules and make adjustments as needed based on business demands. * Review team productivity on daily tasks, including total transactions and over/shorts; provide coaching and training to ensure compliance with all department policies. * Set post times to ensure maximum wagering between multiple tracks. * Accurately complete daily paperwork and reports for both the Mutuel and Money Room departments. * Report and resolve equipment malfunctions, such as Tote, TV, and Self-Serve machines. * Assist in maintaining and balancing safes in the Money Room. * Create, produce, and sell daily programs for live racing and simulcast tracks THE IDEAL CANDIDATE: * Will possess a High School diploma, GED, or equivalent. * Must have 2+ years of prior relevant experience required. * 3+ years of prior experience in a pari-mutuel department or equivalent is preferred. * Must be available to work varied shifts, including evenings, weekends, and holidays. THE PERKS & BENEFITS: VIEW JOB DESCRIPTION: Are you ready to JOIN THE SHOW? Apply today!
    $26k-33k yearly est. 18d ago

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