Marriott International jobs in Charlotte, NC - 148 jobs

**Additional Information** **Job Number** 26209368 **Job Category** Administrative **Location** The Westin Charlotte, 601 S College St, Charlotte, North Carolina, United States, 28202VIEW ON MAP (******************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **POSITION SUMMARY** Our Property Administrative Specialists play an important role in a number of vital hotel functions. At our hotels, Property Administrative Specialists work across departments (e.g., Guest Services, Engineering, Food & Beverage) to support administrative needs. Whether providing administrative support (e.g., prepare documents using word processing, spreadsheet, database, or presentation software), serving as the point of contact for clients and vendors, or acting as the liaison between the Sales Office and clients throughout the event process (pre-event, event, post-event), our Property Administrative Specialists get the job done. They are critical to ensure smooth operations throughout the entire hotel. No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Develop and maintain positive working relationships with other employees and departments, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Report accidents, injuries, and unsafe work conditions to manager. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

The room attendant works under the direction of the Executive Housekeeper and the Assistant General Manager or General Manager. His or her responsibilities include following a daily schedule, performing proper cleaning of each guestroom, performing responsibilities outside the guestrooms, guest service & satisfaction, & individual effectiveness. Primary Responsibilities Load carts with all necessary supplies Turns off all electricity (heating or cooling set to fan or cool setting ) Strips all beds in checked-out rooms & drops all dirty linens to the laundry Turns off all lights, strips beds, & drops all dirty linens to the laundry on all new checked-out rooms immediately Cleans the cart & ensures that all bottles are correctly labeled; paces himself/herself so that rooms are being cleaned in accordance with company time constraints Make beds properly Vacuums & sweeps carpets & floors Mop floors Dust, brush, polish, & vacuum furniture Dust & clean room decorations, appliances, & structural surfaces (i.e. wall fixtures, window sills, vents, etc.) Clean showers, tubs, sinks, and bathroom items; removes used guest amenities & supplies Inspect rooms for safety hazards & for the operating conditions of equipment Check for damaged linens Report lost & found articles, maintenance problems, or special room problems (i.e. pets in the room) to a supervisor Prepare rooms for guest arrivals & responds to special guest requests (i.e. delivering newspapers or cleaning a spill) Maintain cleanliness of storage rooms & stocks cart Remove & empties linens from housekeeping cart into laundry cart & sends to laundry Record room status on work assignment sheets Other duties as assigned Education/Experience High school diploma or GED preferred Previous hotel housekeeping experience preferred Attention to detail Previous customer service experience preferred Physical Requirements Walking and standing for long periods of time (approximately 5 - 6 hour shifts) Pushing a vacuum cleaner Bending, Stooping, Kneeling Lift mattresses and arrange furniture Loading and unloading supply cart #hc193398

Job Description What Makes a McKibbon Food & Beverage Server? The Food and Beverage Server takes orders and serves food and beverage items to our guests and customers in a timely, friendly, enthusiastic and professional manner while embracing the M cKibbon Guiding Principles . Requirements: One to two years' experience as a server. The ability to work a flexible schedule, including shift work, weekends, and holidays. The legal ability to serve alcohol in the State/Province. Knowledge of state and local guidelines regarding service of alcohol. Knowledge of drink preparation. Computational skills to process guest payments. Course work or certification/education in restaurant or business field are highly desired. Food safety certification and/or alcohol service training recommended. The ability to lift trays of beverages or food items weighing up to 30 lbs. on a regular basis. Create an energized bar atmosphere through friendly and personalized service. Ability to anticipate customer needs and change course of action accordingly. Embrace the McKibbon Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression. Ideal Skills & Qualities: The drive to approach each guest interaction with the mindset of exceeding guest expectations. Embracing the culture, and personifying it in daily interactions with guests and team members. Contributing to a fun, energized and comfortable working environment as an active member of the team. Overseeing the look and feel of your area and ensuring that the cleanliness of the bar and its surroundings are at their peak at all times. Being a motivated self-starter. Being conscientious and driven to consistently serve the guests with the utmost professionalism and courtesy Perks & Benefits Beyond the Basics: We know that hospitality starts from within, and that's why we value the employee experience as much as we value our guests' experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that's equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: Benefits: Full Time Associates: Comprehensive benefits package including medical, dental, and vision Life insurance Pet Insurance Short and long-term disability Paid time off and holidays Tuition assistance Financial & Occupational Wellness: All Associates Competitive Compensation with incentives (incentives vary by position) 401K Savings Plan with 50% matching funds Associate referral program Brand and company training classes, workshops and conferences for career growth and development (varies by position) Personal Wellness: All Associates Fundraising matching funds program Team volunteer opportunities 24/7 chaplain services Exclusive hotel rate discounts Any state specific holiday, vacation or benefit requirements will apply. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

Job title: Maintenance Tech Reports to : Chief Engineer/Maintenance Manager Job purpose To maintain hotel property and equipment and to ensure that all guest rooms are in proper condition in accordance with company and brand standards. Responsibilities • Greet all guests in a welcoming and professional manner. • Respond to all maintenance calls/requests in a timely and professional manner. • Respond to guest requests in a friendly, timely and professional manner. • Check Hotel Service Pro for any scheduled or preventative maintenance. • Coordinate with the front office whenever it is necessary to place a room out of order. • Check all public areas to include restrooms, elevators and meeting rooms for burned out light bulbs. This should be done at the beginning and end of each shift. • Check all public areas and guest room corridors for any areas which required touch up or complete repaint. • Thorough knowledge of the proper use of all maintenance equipment. • Use proper safety equipment, per safety code/regulations, when utilizing maintenance equipment. • Ensure timely and accurate completion of all assigned projects. • Keep all storage areas and maintenance office neat, clean and orderly at all times. • Ensure that maintenance cart if neat, clean and orderly at all times. • Verify that all entry doors are functioning properly. • Verify that all elevators are functioning properly. • Check parking lot lighting for any light outages, report outages to Chief Engineer immediately. • Check parking lot, exterior of building and pool area for any maintenance issues that need to be addressed. • Conduct preventative maintenance as directed by the Chief Engineer. • Thoroughly follow preventative maintenance checklist when assigned preventative maintenance tasks. • Report any safety hazards to the Chief Engineer immediately. • Check pool chemicals on a daily basis or as instructed by management. • Complete any special projects as directed by management. Guest Relations • Is proactive and demonstrates a sense of urgency when dealing with guest concerns. • Is readily available and approachable to all guests. • Interact with guests on a frequent basis to obtain feedback about their experience. • Anticipate the needs of large groups or high profile guests in order to deliver flawless service. Team Interaction • Encourage and build mutual respect and cooperation among team members. • Communicate effectively with all property team members. • Respond in a timely manner to all members of the Management Team. • Be professional and courteous towards team members at all times. Company/Brand Policies & Procedures • Ensure that all brand standards are adhered to and that the brand culture is promoted within the department. • Adhere to safety policies and procedures to ensure a safe working environment for all team members. Qualifications • High school diploma or equivalent. • At least 1 year maintenance experience in similar size property. • Basic painting skills. • Basic knowledge of plumbing, HVAC, electrical and kitchen equipment. • Ability to stand and walk for long periods of time. • Ability to push, pull, lift up to 70 pounds. • Ability to clearly communicate in basic English. • Able to professionally handle guest complaints. • Able to work effectively and efficiently with all departments. • Willing to work flexible hours to include weekends, holidays and late nights. • Maintain a professional appearance at all times. • Able to multitask and work in a fast paced environment. • MUST have a passion for providing “excellent” customer service experience. *And any other job function deemed appropriate by management*

Job Description Laundry Attendants are responsible for the cleanliness of the laundry, ensuring that all laundry is handled, sorted, cleaned and maintained according to brand standards and hotel procedures. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management's discretion. Duties include: Operates washers and dryers in accordance with manufacturer's guidelines Wash, and fold clean linens, towels and sheets and stores in appropriate areas Inspect items for wear and tear Collect laundry from carts/chute, separating items for laundering Moves laundry to washing area, clean laundry to drying area, dry laundry to folding are and folded laundry to proper storage according to brand and corporate procedures Use and maintain proper laundry recovery program Maintains adequate inventory of supplies Ensures compliance with energy conservation and job safety requirements Proactively maintain assigned areas and equipment Ensure efficient completion of daily assignments in a timely manner Use supplies efficiently Communicate with room attendants on room status Reports items needed for purchase to supervisor Report all safety concerns to management Attend and participate in all mandatory trainings Flexible with schedule and assignments Maintain effective performance under pressure May perform similar duties as requested by supervisor Requirements: Good customer service skills Ability to work independently and with others Good communication skills Ability to give and follow verbal and written instructions Attention to detail Ability to occasionally lift/carry up to 50 lbs. Ability to multi task Displays good initiative #hc193998

**Additional Information** Flexible Schedule **Job Number** 25204223 **Job Category** Housekeeping & Laundry **Location** The Ritz-Carlton Charlotte, 201 E Trade St, Charlotte, North Carolina, United States, 28202VIEW ON MAP (************************************************************************************************************************************************************ **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **POSITION SUMMARY** Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience. No matter what position you are in, there are a few things that are critical to success - ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts - to get it right for our guests and our business each and every time. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Job DescriptionKana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services. In return you will be given opportunities to grow and advance in your career. Kana Hotel Group is proud to offer the following benefits: Medical Vision Dental 401K Immediate Pay- earned wage access! Vacation time Sick time Holiday pay Bonus opportunities Brand-specific employee discounts Long term/short term disability Life insurance Primary Responsibilities • Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that they are not already in house • Ensure that rooms (day use) are listed in the computer as dirty in order for housekeeping to clean• Explain and provide any promotional items to each guest checking in • Explain various hotel amenities such as free breakfast, spa, fitness center, voice mail, etc. to guests • Documents any new commercial customer checking in so that a new account can possibly be opened • Inquires why rooms are blocked and asks maintenance to fix problem to unblock• Ensures rollaway beds and cribs are where they are shown on computer • Responds promptly to any guest inquiries or complaints • Offer alternate solution if guest demand cannot be met • Covers other areas of hotel as needed • Document any guest accidents by completing the accident report form • Complete the maintenance log whenever a complaint is reported • Maintain all areas of the front desk; clean and organized • Take the initiative to greet guests in a friendly and warm manner • Other duties as assigned Education/Experience• High School diploma/GED required • Previous experience in hospitality preferred • Customer service experience required • Experience handling cash, credit card procedures, and use math concepts • Attention to detail and organized • Knowledge of the hotel layout, all amenities offered, and all procedures & organization.• Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions. Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

**Additional Information** **Job Number** 26210386 **Job Category** Food and Beverage & Culinary **Location** The Westin Charlotte, 601 S College St, Charlotte, North Carolina, United States, 28202VIEW ON MAP (******************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **Pay Range:** $22.40-$22.40 per hour **POSITION SUMMARY** Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable. Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc. Respond to and try to fulfill any special banquet event arrangements. Follow up on special banquet event arrangements to ensure compliance. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Job Description What Makes a McKibbon Bartender? The bartender not only mixes and mingles with customers but is savvy about drink preparation. The bartender provides customized beverage service to each of the hotel's restaurant/bar customer in a friendly, energetic and timely manner. Responsible for assuring the guest is having a great time and/or relaxing while at the bar. Associates are passionate about guest service and have the ability to communicate effectively and multitask. A Day in the Life: Bartender will approach each guest interaction with the mindset of exceeding guest expectations You will embrace the culture personifying it in daily interactions with guests and associates alike Mix all drinks based on the serving sizes as outlined in the company manual to keep drink costs at a minimum Bartender will help create an energized bar experience through friendly and personalized service Maintain an accurate cash drawer throughout the night and be able to account for any and all discrepancies in the final drawer tally Bartender will take pride in the overall look and feel of the hotel assuring cleanliness and conditions of the bar and surroundings are at their peak at all times You will drive product quality and guest satisfaction consistently operating as if they 'own it' Bartender will anticipate customer needs with the ability to change goals and direction quickly You will have knowledge of drink preparation and presentation Bartender must be able to lift trays of beverages or food items weighing up to 30-lbs. on a regular and continuing basis Requirements One to two years' experience as a bartender The ability to work a flexible schedule, including shift work, weekends, and holidays The legal ability to serve alcohol in the State/Province Knowledge of state and local guidelines regarding service of alcohol Knowledge of drink preparation Computational skills to process guest payments Food safety certification and/or alcohol service training recommended The ability to lift trays of beverages or food items weighing up to 30 lbs. on a regular basis Being a motivated self-starter Being conscientious and driven to consistently serve the guests with the utmost professionalism and courtesy Perks & Benefits Beyond the Basics: We know that hospitality starts from within, and that's why we value the employee experience as much as we value our guests' experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that's equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: Benefits: Full Time Associates: Comprehensive benefits package including medical, dental, and vision Life insurance Pet Insurance Short and long-term disability Paid time off and holidays Tuition assistance Financial & Occupational Wellness: All Associates Competitive Compensation with incentives (incentives vary by position) 401K Savings Plan with 50% matching funds Associate referral program Brand and company training classes, workshops and conferences for career growth and development (varies by position) Personal Wellness: All Associates Fundraising matching funds program Team volunteer opportunities 24/7 chaplain services Exclusive hotel rate discounts Any state specific holiday, vacation or benefit requirements will apply. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

A Housekeeping Supervisor with Hampton Inn is responsible for leading, training and supervising Room Attendants and Housepersons in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. **What will it be like to work for this Hilton Worldwide Brand?** With nearly 1,900 hotels globally, Hampton Hotels offer guests friendly service, clean rooms and comfortable surroundings, every time\. Guests also enjoy free high\-speed Internet access, free hot breakfast and more\. Plus, Hampton guarantees 100% satisfaction with every stay û if you're not satisfied, we don't expect you to pay\. We provide our guests with all the things they need at a great price, delivering the experience on which our guests depend\. Our approachable, authentic and helpful teams genuinely connect with guests\. Hampton exists to anticipate a traveler's needs, creating the edge to advance their journey\. Hampton is one of Hilton Worldwide's ten market\-leading brands\. For more information visit www\.hiltonworldwide\.com\. If you appreciate friendly service and are committed to Guest satisfaction, you may be just the person we are looking for to work as a Team Member with Hampton\. **What will I be doing?** As a Housekeeping Supervisor, you would be responsible for leading, training and supervising Room Attendants and Housepersons in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. Specifically, you would be responsible for performing the following tasks to the highest standards: + Lead, train and supervise Room Attendants and Housepersons on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards + Assess inventory of, assign for cleaning and inspect rooms + Verify and report status and/or discrepancies of rooms + Communicate and coordinate with Property Operations/Engineering to ensure efficient maintenance and repair of items related to guest rooms and public areas, as needed + Monitor payroll reports, work schedules, lost and found program, stock rooms and carts and designated inventories, as needed + Perform Room Attendant and/or Houseperson duties, as needed + Assist in performance evaluations of Room Attendants and Housepersons, as needed + Respond to special guest requests in a timely, friendly and efficient manner **What are we looking for?** Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry\. Today, Hilton Worldwide remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values: **H** Hospitality \- We're passionate about delivering exceptional guest experiences\. **I** Integrity \- We do the right thing, all the time\. **L** Leadership \- We're leaders in our industry and in our communities\. **T** Teamwork \- We're team players in everything we do\. **O** Ownership \- We're the owners of our actions and decisions\. **N** Now \- We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes in our Team Members: + Living the Values + Quality + Productivity + Dependability + Customer Focus + Teamwork + Adaptability **What benefits will I receive?** Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off \(PTO\) benefit\. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners\. After 90 days you may enroll in Hilton Worldwide's Health & Welfare benefit plans, depending on eligibility\. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs\. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member\. The above information is provided as a highlight of the major benefits offered to most full\-time team members in the United States\. All benefits listed may not be offered at all locations\. This is not a summary plan description or official plan document\. **Job:** _Housekeeping and Laundry_ **Title:** _Housekeeping Supervisor \- Hampton Inn Salisbury_ **Location:** _null_ **Requisition ID:** _HOT0C8LX_ **EOE/AA/Disabled/Veterans**

Exciting times at the "newest" and "coolest" hotel to hit the Charlotte area, The Mecklen Hotel, a Tribute Portfolio Hotel. We're excited to hire a Director of Food & Beverage to oversee the operation of the F&B division of our new hotel. The food and beverage director is responsible for overseeing all food and beverage operations, including staff management, financial planning, and strategic direction to ensure high standards of quality and guest satisfaction. Apply today! Hire, train, and supervise all food and beverage staff, including kitchen, dining, and bar personnel. Develop operational standards and implement policies and procedures to ensure smooth daily operations. Create and manage comprehensive budgets for food, beverage, and labor costs. Implement effective cost control systems and monitor inventory to minimize waste and maximize profitability. Oversee menu development and approve new menus to ensure they are high-quality, marketable, and align with customer preferences. Maintain high standards of food safety, sanitation, and service quality. Contribute to strategic planning and project conceptualization for all food and beverage outlets. Coordinate events, promotions, and seasonal campaigns to drive business. Monitor guest feedback, address complaints, and implement improvements to enhance the overall guest experience. Ensure all legal and regulatory requirements are met, such as food safety and alcohol service laws. Negotiate contracts with vendors and suppliers. A bachelor's degree in hospitality management or a related field is preferred but not required. A minimum of 3-5 years of experience in food and beverage management.

Additional Information: This hotel is owned and operated by an independent franchisee, Northwood Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. JOB SUMMARY The Guest Services Manager oversees all front desk and retail operations and the seemingly effortless movement of guests through the hotel. This includes the role of resident expert on all required Aloft brand standards related to check-in and check-out procedures, kiosk operations (both check-in/check-out and entertainment), re:fuel sales and the general operation of hotel facilities. JOB DUTIES Oversees and assists Front Desk Agents in checking guests in and out of the hotel in accordance with brand and hotel policy. Respond to guest surveys on weekly basis and provide feedback to team and share comments with the collective. Promptly and professionally greets all guests entering the hotel lobby. Provides assistance and answers guests' questions regarding hotel services, area attractions and local restaurants. Responds quickly to and resolves guest complaints. Follows up to ensure guest satisfactions. Trains new hires and conducts training for Front Desk Agents and culinary talents on a regular basis. Generates a variety of daily and weekly reports. Communicates regularly with Housekeeping, Engineering and Sales on room availability, VIP guests, etc. We are looking for a candidate that: Has the ability and drive to embrace the Aloft culture, paying particular attention to the ongoing training of the team to ensure the perpetuation of the Aloft signature service Embraces the aloft culture, striving to exceed guest expectations at every opportunity Is the pulse of the building. In the know, managing it all and having fun! Is a self-starter that is always motivated to be the best Never walks past a pillow out of place or a piece paper on the ground and instead takes the time to make it right EDUCATION AND EXPERIENCE High school diploma or equivalent. Associates degree preferred. 2 - 3 years of hotel front desk experience Previous supervisory experience at Starwood or Marriott Experience using point of sale systems preferred WHO WE ARE With loft-inspired design, free-flowing energy, and a lively social scene, Aloft Charlotte Ballantyne is a modern, fresh and fun destination. Amenities include mobile key room entry, free Wi-Fi, indoor pool, and 24-hour fitness center. Our W XYZ Bar offers signature cocktails with live music twice per week and our Re: fuel bistro offers grab and go food options that include salads, sandwiches, and snacks. EEO and ADA Statements The Aloft Charlotte Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and an inclusive culture. We are a drug-free workplace. Pre-employment drug screening is conducted. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. SKILLS & ABILITIES Excellent verbal and written communication skills Detail oriented Strong time management and organizational skills Proficient computer skills using Microsoft Word, Excel and Outlook Ability to work a flexible schedule, including evenings, weekends and holidays PHYSICAL REQUIREMENTS Ability to sit, stand for extended periods, walk, talk, hear, see, grasp, reach and perform repetitive motions Ability to push, pull, lift, carry or otherwise move up to 25 lbs. Salaried with benefits included. 53,000-55,000 This company is an equal opportunity employer. frnch1

**Additional Information** **Job Number** 26208405 **Job Category** Administrative **Location** Charlotte Marriott City Center, 100 W Trade St, Charlotte, North Carolina, United States, 28202VIEW ON MAP (****************************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **POSITION SUMMARY** Our Property Administrative Specialists play an important role in a number of vital hotel functions. At our hotels, Property Administrative Specialists work across departments (e.g., Guest Services, Engineering, Food & Beverage) to support administrative needs. Whether providing administrative support (e.g., prepare documents using word processing, spreadsheet, database, or presentation software), serving as the point of contact for clients and vendors, or acting as the liaison between the Sales Office and clients throughout the event process (pre-event, event, post-event), our Property Administrative Specialists get the job done. They are critical to ensure smooth operations throughout the entire hotel. No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Develop and maintain positive working relationships with other employees and departments, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Report accidents, injuries, and unsafe work conditions to manager. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information** **Job Number** 25205090 **Job Category** Food and Beverage & Culinary **Location** The Westin Charlotte, 601 S College St, Charlotte, North Carolina, United States, 28202VIEW ON MAP (******************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **POSITION SUMMARY** Our Utility Cleaners play an important role in support of a number of vital hotel functions. At our hotels these associates may work across departments (e.g., kitchen, food and beverage, laundry) to support cleaning needs. Whether preparing fresh clean linen and spotless dining ware for guests to enjoy, operating and maintaining cleaning equipment and tools (e.g., dish washing machines, hand wash stations, linen washers and dryers), or transporting dishware or linens across the hotel, these associates do whatever it takes to get the job done. No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Ensure adherence to quality expectations and standards, develop and maintain positive working relationships with other employees and departments, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Report accidents, injuries, and unsafe work conditions to manager. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: No high school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: Less than 1-year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Audit statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain awareness of undesirable persons on property premises. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

**Additional Information** Sign on Bonus $5,000 **Job Number** 25194326 **Job Category** Housekeeping & Laundry **Location** The Westin Charlotte, 601 S College St, Charlotte, North Carolina, United States, 28202VIEW ON MAP (******************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Pay Range:** $80,000-$103,000 annually **Bonus Eligible:** Y **JOB SUMMARY** Manages housekeeping functions and staff to ensure property guest rooms, public space and employee areas are clean and well maintained. Areas of responsibility include Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. **CANDIDATE PROFILE** **Education and Experience** - High school diploma or GED; 2 years experience in the housekeeping or related professional area. OR - 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. **CORE WORK ACTIVITIES** **Managing Housekeeping Operations** - Maintains strong working relationship with Front Office to ensure effective communications for operational issues. - Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. - Inventories stock to ensure adequate supplies. - Ensures guestrooms, public space and employee areas are cleaned according to operating standards. - Ensures compliance with all housekeeping policies, standards and procedures. - Initiates and maintains an effective inspection program including rooms, public areas, employee work and locker areas, storage areas, recreation areas, laundry areas, garage and grounds. **Managing Departmental Costs** - Supervises and approves the budgeting and ordering of guestroom and cleaning supplies. - Understands the importance of department's operation on the overall property financial goals and educates staff on details as appropriate. - Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports. - Keeps the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired financial results. - Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals. **Ensuring Exceptional Customer Service** - Responds to and handles guest problems and complaints effectively. - Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. - Empowers employees to provide excellent customer service. - Develops goals and expectations for direct report managers. - Celebrates successes and publicly recognizes the contributions of team members. - Reviews employee satisfaction results to identify and address employee problems or concerns. - Communicates expectations, recognizes performance, and produces desired business results. **Conducting Human Resources Activities** - Ensures property policies are administered fairly and consistently. - Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. - Establishes goals and objectives for all areas of responsibility. - Directs staff to strive for continuous improvement in all areas of responsibility. - Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation. - Manages employee progressive discipline procedures for areas of responsibility. - Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. - Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. - Ensures employees are treated fairly and equitably. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information** **Job Number** 26210356 **Job Category** Food and Beverage & Culinary **Location** The Westin Charlotte, 601 S College St, Charlotte, North Carolina, United States, 28202VIEW ON MAP (******************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **Pay Range:** $14.47-$14.47 per hour **POSITION SUMMARY** Our jobs aren't just about setting up tables and chairs for our guests to use during a banquet or meeting. Instead, we want to create an atmosphere that is memorable and unique. Our Event Support Experts take the initiative and deliver a wide range of services that allow our events to go off without a hitch. Whether setting up and breaking down materials, transporting supplies, stocking bars and action stations, or anything in between, the Event Support Expert plays a key role in making our events run flawlessly. No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Event Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance). Doing all these things well (and other reasonable job duties as requested) is critical - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: Less than 1 year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information** **Job Number** 25205709 **Job Category** Event Management **Location** The Ritz-Carlton Charlotte, 201 E Trade St, Charlotte, North Carolina, United States, 28202VIEW ON MAP (************************************************************************************************************************************************************ **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Pay Range:** $25.77 - $30.29 per hour **Bonus Eligible:** Y **JOB SUMMARY** Communicates service needs to chefs and stewards throughout functions. Totals charges for group functions, and prepares and presents checks to group contacts for payment. Verifies banquet rooms, restaurants, and coffee breaks are ready for service. Verifies proper centerpieces are displayed on every table. Inspects the cleanliness and presentation of all china, glass, and silver prior to use. Checks in with guests to verify satisfaction. Sets tables according to type of event and service standards. Communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintains cleanliness of work areas throughout the day. Supports compliance with brand standards and legal obligations. Supports and leads shift teams to provide consistent, high quality service. Coordinates and leads daily stand-up meetings, pre-shift meetings and pre and post-meal briefings. Communicates performance expectations and trains staff in processes. Assists more senior managers in completion of financial and administrative duties. Strives to continually improve guest/event and employee satisfaction and maximize financial performance. **CANDIDATE PROFILE** Education and Experience - High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area. OR - If no standard educational background, at least 3 years of experience in two of the following areas of hospitality to include food and beverage, culinary, guest services, front desk, housekeeping, or related professional area. **Preferred** - Experience running a shift, scheduling, Performance Manage PAF's, Problem Solving, Running Day-to-Day Operation, Hospitality Skills. **CORE WORK ACTIVITIES** **Management of Event Operations associated with Banquets, Event Services** - Verifies meeting and event rooms/space are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements. - Leads shifts and actively participates in the servicing of events. - Adheres to and reinforces all standards, policies, and procedures (Core Deliverables, SOPs, LSOPs, etc.). - Assists in maintaining the inventory of function room amenities (e.g., pads, pens, candy, water service) and other controllable supplies. - Attends and participates in all pertinent meetings (e.g., Daily Stand Up, BEO, Staff, Forecast, Department and Intradepartmental). - Attends pre-event/pre-convention meetings as needed to understand group needs. - Communicates critical information to the Banquet, Event Services and Event Technology teams. - Conducts room function inspections prior to each event to ensure the room is set according to specifications. - Delegates tasks to ensure room sets are "on time" and meet Event Management Standards. - Verifies employee awareness of the event phase portion of the Event Satisfaction Survey and Guest Satisfaction Scores. - Maintains attendance log for Banquet, Event Service and Event Technology employees. - Manages departmental inventories and assets including par levels and maintenance of equipment. - Orders supplies for the department (e.g., china, glass, silver, buffet equipment, and other service equipment needs). - Schedules Banquet and Event Service staff to forecast and service standards, while maximizing profits. - Utilizes banquet beverage tools to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor. - Practices and executes brand specific meeting services program per Brand Standard (Redcoat Program, PlumPerfect Program, etc.) - Assists with the Event Technology/Audio Visual team when necessary in order to ensure customer satisfaction. - Works with Event Planning team to verify flawless delivery of events. **Leading Teams in Day-to-Day Activities Holding Teams to High Work Standards while Modeling those Standards** - Verifies knowledge and understanding of OSHA regulations are up to date. - Creates and nurtures a hotel environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. - Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. - Participates in the development and implementation of corrective action plans. **Providing Exceptional Customer Service** - Encourages employees to provide excellent customer service within guidelines. - Handles guest problems and complaints, seeking assistance from manager as necessary. - Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from manager as necessary. - Meets and greets guests. - Understands the impact Banquet, Event Service and Event Technology operations has on the overall success of an event and manages activities to maximize customer satisfaction. **Assisting in Human Resource Activities** - Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. - Participates in the employee performance appraisal process, assisting with the completion of annual performance reviews. - Supports training when appropriate. - Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. - Schedules employees to ensure shift coverage and meet business demands and productivity goals. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.