Rooms Operations Manager
Marriott International job in Cleveland, OH
Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.
CANDIDATE PROFILE
Education and Experience
* High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
* 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
CORE WORK ACTIVITIES
Leading Room Operations Team
* Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
* Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
* Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
* Verifies that the team has the capabilities to meet expectations.
* Leads by example demonstrating self-confidence, energy and enthusiasm.
* Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.
Managing Property Rooms Operations Function(s)
* Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
* Follows property specific second effort and recovery plan.
* Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
* Takes proactive approaches when dealing with employee concerns.
* Extends professionalism and courtesy to employees at all times.
* Communicates/updates all goals and results with employees.
* Meets semiannually with staff on a one-to-one basis.
* Assists/teaches the team scheduling against guest and hours/occupied room goals.
* Performs hourly job functions as needed.
* Performs other duties, as assigned, to meet business needs.
Managing and Monitoring Activities that Affect the Guest Experience
* Understands the brand's service culture.
* Provides excellent customer service by being readily available/approachable for all guests.
* Strives to continually improve guest and employee satisfaction.
* Takes proactive approaches when dealing with guest concerns.
* Extends professionalism and courtesy to guests at all times.
* Responds timely to customer service department request.
* Verifies that all team members meet or exceed all hospitality requirements.
Managing Profitability
* Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).
* Verifies that a viable key control program is in place.
* Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
* Strives to maximize the financial performance of the department.
Conducting Human Resources Activities
* Interviews and assists in making hiring decisions.
* Receives hiring recommendations from team supervisors.
* Verifies that orientations for new team members are thorough and completed in a timely fashion.
* Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
* Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
* Celebrates successes and publicly recognizes the contributions of team members.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Event Manager
Marriott International job in Cleveland, OH
Additional Information: This hotel is owned and operated by an independent franchisee, Marriott Hotels Limited The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Position Overview
The Events Manager is responsible for planning, organizing, and executing various types of events, ranging from corporate conferences and product launches to weddings and parties. Their role involves overseeing all aspects of event planning, from initial concept development to post-event evaluation. Essential Functions and Responsibilities
Responsible for preparing all event documentation and coordinates with Sales, property departments and customers to ensure consistent, high-level service throughout pre-event, event and post-event phases of property events.
This position primarily handles events of average complexity.
Ensures their property events have a seamless turnover from sales to service back to sales.
Recognizes opportunities to maximize revenue opportunities by up selling and offering enhancements to create outstanding events. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Education and Experience
At least 2 years of related experience required.
Excellent written and oral communication skills.
Ability to work independently (and in a team).
Work Conditions & Physical Demands
Work is performed indoors and outdoors in a commercial setting with regular exposure to cold, heat, noise, people, and equipment.
Able to work independently or as a team member and support managers with special projects.
Strong collaboration skills - works well across functional areas-excellent relationship-building skills; able to collaborate with various levels of the organization.
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear, and taste or smell. The employee must occasionally lift or move up to 80 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Values We Seek
Respect: Respect is shown by demonstrating a sense of self-awareness and reflecting on one's own words and actions to adapt, grow, and succeed. We embrace our differences while recognizing what brings us together.
Collaboration: Collaboration begins with strengthening our relationships with our residents, owners, partners, and employees, relying on strong communication and a deep understanding of the values and needs of all those involved.
Service-Focused: Understand what internal and external stakeholders value and anticipate their needs; strive to create a meaningful experience and build lasting relationships.
Performance: Achieving exceptional performance requires us all to work on the right things at the right time and stay aligned with our business fundamentals and priorities. It also requires us to understand the business - carefully and critically analyzing our performance and metrics and weighing options and risks before making decisions.
Expected Hours of Work & Travel
Must be able to work various shifts when needed to cover during regular business hours, including weekends and evenings.
EOE/Disabled/Veterans Statement
We are an Equal Opportunity Employer. Each applicant for employment is solely based on job qualifications, regardless of race, color, religion, sex, sexual orientation, genetic information, age, disability, national origin, veteran status, or any other classification protected by law.
Background Check Process
Employment with Savour Hospitality is contingent on completing a complete background check process, including reference, pre-employment drug testing, credit, and criminal background review.
This company is an equal opportunity employer.
frnch1
Room Attendant
Cleveland, OH job
Job Description
We're a highly-regarded property in our area, looking for a motivated, organized housekeeper to join our team. Your mission is to provide an exceptional experience to every guest who stays with us. Cleaning duties will include making beds, vacuuming and mopping, restocking toiletries, washing and ironing sheets, and other general tasks. If cleaning is a task that sparks joy for you and you love working with a team, we want to hear from you!
Responsibilities:
Make beds, strip sheets, stock rooms with toiletries, do laundry, vacuum, mop, and perform other cleaning duties as needed
Document rooms cleaned, and report lost and found items and any damage or repairs needed
Ensure guest rooms are clean and tidy according to our hotel's standards before guests arrive
Keep common spaces such as the lobby, hallways, and restrooms clean and stocked with supplies
Answer general questions from guests
Qualifications:
Must have graduated high school or received an equivalent certification
Strong knowledge of cleaning techniques and products
Impeccable work ethic and excellent organizational, time management, and communication skills
At least 1 year of experience as a professional housekeeper preferred
About Company
We're off I-271, four miles from the North Chagrin Nature Center. The Cleveland Museum of Art, the Severance Hall concert venue, and the shore of Lake Erie are all within 10 miles. Downtown Cleveland is 20 miles away.
Security Officer - Hilton Cleveland Downtown
Cleveland, OH job
EOE/AA/Disabled/Veterans
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as\:
Medical Insurance Coverage - for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program\: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications
401K plan and company match to help save for your retirement
Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
*Available benefits may vary depending upon property-specific terms and conditions of employment.
#LI-JO1
Hilton Cleveland Downtown is looking for
a
Security Officer to join the Team! Located in the heart of the city and connected to the Huntington Convention Center, Hilton Cleveland Downtown offers stunning views of Lake Erie and the skyline from sleek, modern guest rooms. It features top-tier amenities including an indoor pool, fitness center, and multiple dining venues like The Burnham Restaurant and Bar 32. With easy access to the Rock & Roll Hall of Fame, sports venues, and entertainment districts, this is more than a workplace-it's a destination.
Classification\: Full-Time
Shift: 2nd shift (2\:00pm - 10\:30pm) - must be available to weekdays, weekends, and holidays.
Pay Rate\: The pay rate for this role is $20.50 and is based on applicable and specialized experience and location.
Want to learn more? Hotel Website, Instagram, Facebook
What will I be doing?
As a Security Officer, you would be responsible for ensuring the safety of guests and team members and the security of the hotel and property in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Patrol the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions
Respond to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property
Promote safe work practices
Initiates preliminary investigations into incidents, as needed
Writes reports and ensures accuracy of necessary documentation, as needed
Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner
Auto-ApplyLaundry Attendant
Cleveland, OH job
Job DescriptionWe're searching for an enthusiastic, hardworking laundry attendant committed to providing our guests with an exceptional stay at our hotel. Our laundry attendants perform a variety of tasks such as washing, ironing, pressing, and folding linens and should be comfortable talking with guests and making them feel at ease. Ideally, you have experience with industrial washing products and the capacity to lift 20 pounds or more regularly. If you're friendly, reliable, and take pride in a job well done, apply now!Responsibilities:
Sort all linens to identify stains and treat stains with proper cleaning products and methods
Remove garments and lines after each wash cycle and dry according to specific manufacturer instructions
Inspect laundry equipment visually and report any maintenance issues to the building management
Ensure all cleaning supplies are in stock and indicate any shortages to the general manager
Put all laundry in a washing machine and follow the manufacturer's directions for adding the cleaning chemicals
Qualifications:
Hard worker with strong time management, organizational, and communication skills
Must have graduated high school or received an equivalent certification
At least 1 year of experience as a laundry attendant, housekeeper or similar role preferred
This position requires the ability to lift 20 or more pounds regularly
Strong knowledge of commercial cleaning techniques and products
About Company
We're off I-271, four miles from the North Chagrin Nature Center. The Cleveland Museum of Art, the Severance Hall concert venue, and the shore of Lake Erie are all within 10 miles. Downtown Cleveland is 20 miles away.
Are you a friendly and courteous professional dedicated to providing guests with an exceptional dining experience? You could be an excellent server at our busy restaurant. We need someone with a positive attitude toward customer service and a warm smile to set the tone for our guests to enjoy their dining experience with us.
You will serve our guests at the restaurant by ensuring they are seated promptly, their orders are taken, prepared, and served on time, and that tables are cleaned and ready for the next guests.
Our ideal candidate maintains a cheerful and polite demeanor toward both guests and coworkers.
Consider applying today if you are punctual, responsible, and enjoy interacting with others!
Front Office Agent
Cleveland, OH job
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Associate. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you!
Click here to spend a 'day in the life' of a hospitality professional at a full-service hotel via our virtual reality experience.
Buffet Host/Cashier - MGM Northfield Park
Northfield, OH job
Northfield, Ohio The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As a Host/Cashier, you will set the stage for an outstanding guest experience by delivering a warm welcome and ensuring a smooth seating process. By recognizing our guests' individual stories and needs, you'll create unforgettable WOW moments that leave a lasting impression long after their visit.
THE STARTING RATE: $17.20
THE DAY-TO-DAY:
* Welcome guests upon arrival, verify any applicable comps, points, or rewards, and efficiently process payment transactions using the POS system.
* Assess party size and any special seating requests, coordinating with the team to guide guests to their tables.
* Express appreciation to guests as they depart, assisting with any final inquiries or needs.
* Ensure cleanliness and sanitation of the cashier station, dining area, and service stations.
THE IDEAL CANDIDATE:
* Provides exceptional service and takes pride in their work
* Must possess a High School Diploma, GED, or an equivalent education.
* Must be 18 years of age or older
* Must be available to work weekends and holidays
* Have previous cashiering experience (preferred)
THE PERKS & BENEFITS:
* Wellness incentive programs to help you stay healthy physically and mentally.
* Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts.
* Free meals in our employee dining room.
* Various programs and networking opportunities to help you get promoted.
* Other various discounts with company partners such as travel, electronics, online shopping, and many more!
VIEW JOB DESCRIPTION:
**************************************************************************
Are you ready to JOIN THE SHOW? Apply today!
Housekeeping PM Supervisor - Hilton Cleveland Downtown
Cleveland, OH job
A Housekeeping Supervisor is responsible for leading, training and supervising Room Attendants and Housepersons in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
As a Housekeeping Supervisor, you would be responsible for leading, training and supervising Room Attendants and Housepersons in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Lead, train and supervise Room Attendants and Housepersons on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards
Assess inventory of, assign for cleaning and inspect rooms
Verify and report status and/or discrepancies of rooms
Monitor payroll reports, work schedules, lost and found program, stock rooms and carts and designated inventories
Communicate and coordinate with Engineering/ Property Operations to ensure efficient maintenance and repair of items related to guest rooms and public areas
Perform Room Attendant and/or Houseperson duties, as needed
Assist in performance evaluations of Room Attendants and Housepersons, as needed
Respond to special guest requests in a timely, friendly and efficient manner
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
EOE/AA/Disabled/Veterans
Auto-ApplySenior Sales Manager - Hilton Cleveland Downtown
Cleveland, OH job
The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as\:
Medical Insurance Coverage - for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program\: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications*
401K plan and company match to help save for your retirement
Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
Sales Incentive
Hilton offers a best-in market SIP (Short-Term Incentive Plan) to our Sales, Catering & Events teams to reward our employees for their contributions to our company's financial success. The Plan includes a quarterly component worth 20% of bonus eligible earnings. The quarterly incentive may have multiple individually weighted objectives, meaning multiple opportunities to earn a payout
EOE/AA/Disabled/Veterans
The Hilton Cleveland is seeking a Senior Sales Manager to join our team following a recent retirement.
In this exciting role, you'll take the lead in managing group business ranging from 100-1,199 peak rooms, with opportunities to drive revenue through meeting space and food & beverage sales. As a key member of our team, you'll have the chance to build strong client relationships, create impactful experiences, and contribute to the continued success of our iconic hotel in the heart of downtown Cleveland.
What We're Looking For
Minimum Requirements:
3+ years of hotel group sales experience
Strong understanding of hotel sales processes with a hunger to grow and collaborate
Comfortable engaging directly with decision makers; strong critical thinking skills
Passion for sales, achieving targets, and exceeding objectives
Preferred Qualifications:
Large, Big box hotel experience (500+ rooms and 40,000+ sq. ft. of convention space) is preferred
Familiarity with Delphi.fdc/Salesforce
Prior experience with Hilton processes and programs
What Will I Be Doing?
A Senior Sales Manager is responsible for securing groups and conventions by building and establishing relationships with customers. Hilton is looking for dynamic individuals who are well rounded and business minded. The sales office in a hotel is a fast paced, everchanging environment and is a true launching pad for those who aspire to grow their careers in hospitality.
Research, solicit and generate new leads for group opportunities through database research and proactive sales efforts, maximizing new room revenue streams, to meet and exceed lead generation goals.
Represent the hotel in the development of market segment(s) and new customer relationships while maintaining existing relations with assigned accounts. Consistently strives to maximize revenue and profitability for all hotel revenue streams.
Develop a business strategy by analyzing historical, current and future hotel and market trends, implementing marketing initiatives to capture the maximum amount of lead revenue to meet and exceed sales goals.
POSITION STATEMENT
This role requires strong sales, communication, and networking skills. The ability to demonstrate a deep understanding of customer needs and then apply a disciplined approach to qualify, negotiate and secure new revenue for the hotel.
Customer and Account Management - Apply strong sales skills to create customer value. Differentiate Hilton from the competition and bring clear value to customers and the organizations they represent.
Prospecting- Demonstrate a mastery of the prospecting process. Identify potential customers. Prepare and implement your call strategy.
Negotiations- Understand the customer and the business leaders expectations. Adapt to a changing market.
Customer and Account Management\:
Actively engage with Hilton Worldwide Sales, Convention Bureau and Intermediaries to retain existing customers and secure new business for the Hotel.
Develop and execute plans to engage in outside sales calls, industry tradeshows and customer events.
Develop, execute and communicate a monthly, quarterly and annual business plan for a designated market.
Maintain up to date pipeline of business opportunities that will meet the short and long term business objectives for the designated market.
Represent hotel in all interactions dealing with their customers relative to sales, including creating business proposals and executing contracts.
Conduct site inspections through masterful story telling with prospective and existing customers based on their individual needs.
Coordinate customer specifications (including room, food and beverage and meeting space requirements) via identified lead management system. Enter and maintain pertinent account and booking information in Delphi FDC in accordance with defined standards.
Prospecting\:
Research, solicit and generate new leads for business opportunities through database research and proactive sales efforts, maximizing new room revenue and meet and exceed lead generation goals.
Create and execute plan to shift share from your competitors.
Engage in outside sales activities to uncover needs, build relationships and to win new business.
Negotiations\:
Negotiate contracts and commission agreements with end user customers and intermediaries.
Provide solutions that both achieve and protect the financial goals of the hotel while strengthening relationships with customers.
Engage Hilton Worldwide Sales and Hilton Legal to support the contracting process when needed.
#LI-JW1
Auto-ApplyPastry Cook - Hilton Cleveland Downtown
Cleveland, OH job
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Hilton Cleveland Downtown is looking for their next Pastry Cook to join their pastry team!
Check us out\: Hilton Cleveland Downtown | Dine & Drink
Soaring 32 stories with stunning views of Lake Erie, Hilton Cleveland Downtown is located in the heart of downtown with 600 modern guest rooms, and upscale amenities like an indoor pool and rooftop bar. Connected to the Convention Center, it's just steps from Cleveland's key nightlife & entertainment district. The Hilton Cleveland Downtown provides a dynamic and professional setting for team members to grow their hospitality careers.
The ideal candidate will have a minimum of 2 years of professional experience within a commercial kitchen environment. They must demonstrate the ability to follow directions and guidance from the Executive Pastry Chef to maintain their high standards of quality and presentation. A flexible schedule and open availability, passion for food and willingness to grow is essential!
Pay Rate
$20.99 an hour
What will I be doing?
As a Pastry Cook, you would be responsible creating, preparing, producing and baking all pastries, breads, rolls and desserts for food and beverage outlets in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Prepare pastry food items according to designated recipes and quality standards
Support the Executive Pastry Chef in the execution and delivery of the restaurant and banquet desserts
Maintain cleanliness and comply with food sanitation standards
Stock, maintain and ensure proper storage and refrigeration of an adequate supply of all prepared product
Practice correct food handling and food storage procedures according to federal, state, local and company regulations
Display and set baked products on mobile carts according to specifications
Prepare daily requisitions for supplies and food items
The Benefits
Access to Daily Pay
Medical Insurance Coverage
Best-in-Class Paid Time Off (PTO)
401k plan
Hilton Discounted Travel and more!
EOE/AA/Disabled/Veterans
Auto-ApplyMaintenance Tech - MGM Northfield Park
Northfield, OH job
Northfield, Ohio The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
Join our team as a Maintenance Technician and play a vital role in keeping our facility running smoothly. You'll perform maintenance and repairs on mechanical, electrical, and plumbing systems, ensuring the integrity of our property. If you're eager to apply your skills in a dynamic environment while following industry regulations and making a meaningful impact, we'd love to have you on board!
THE STARTING RATE: $20.55
THE DAY-TO-DAY:
* Perform maintenance and repairs on mechanical and electrical equipment across the property, completing assigned jobs and maintaining logbooks.
* Utilize power and hand tools effectively to carry out job assignments.
* Diagnose electrical and gas issues using tools such as amp meters, voltmeters, and pressure gauges.
* Read blueprints and wiring schematics to install and maintain electrical components.
* Maintain awareness of property layout, cleanliness, safety, and use of personal protective equipment (PPE), while informing the Shift Supervisor of any unusual conditions.
THE IDEAL CANDIDATE:
* The candidate will have a high school diploma or a GED.
* They will possess at least 2 years of relevant experience in the hospitality industry or a similar environment.
* The ideal candidate must be able to work various shifts, including weekends and holidays.
* They should be well-rounded in maintenance skills, with experience in plumbing, mechanical work, electrical systems, and carpentry being a plus.
* The candidate must be willing to work both indoors and outdoors in extreme temperatures, including tasks that involve working on roofs, ladders, and lifts.
* They should feel comfortable around barn animals.
THE PERKS & BENEFITS:
* Wellness incentive programs to help you stay healthy physically and mentally.
* Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
* Free meals in our employee dining room.
* Healthcare, financial, and time off benefits.
* Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.
VIEW JOB DESCRIPTION:
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Are you ready to JOIN THE SHOW? Apply today!
Bellman
Marriott job in Cleveland, OH
**Additional Information** Flexible availability required, Must be able to work weekends and holidays **Job Number** 25183841 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Cleveland, 1515 West Third Street, Cleveland, Ohio, United States, 44113VIEW ON MAP (********************************************************************************************************************************************************
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Pay Range:** $15.97-$15.97 per hour
**Tip Eligible:** Y
**POSITION SUMMARY**
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Naturalist
Marriott International job in Avon, OH
Lead programs for kids, youth, adults, families, and group activities, such as snorkeling, kayaking, underwater photography and videography, botanic park (terrestrial) tours, sustainable living lessons, arts & crafts, etc. Explain and promote the rules and regulations of the recreation facility intended for the safety and welfare of guests and members. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager. Demonstrate knowledge of local and cultural heritage. Prepare for each activity, ensuring that the co-naturalist or attendant is also prepared with any necessary materials, and guiding the group at all times.
Follow company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational quality. Visually inspect tools, equipment, or machines; move over sloping, uneven, or slippery surfaces; stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 75 pounds without assistance. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Bachelors' degree from an accredited university or college in the Environmental Sciences or equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
REQUIRED QUALIFICATIONS
License or Certification: Lifeguard Certification
Water Safety Certification
CPR Certification
Oxygen Certification
Epi-pen Certification
First Aid Certification
Food Safety Certification
Clean Drivers Abstract
Any certification or training required by local and state agencies.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Tech Support Engineer I - MGM Northfield Park
Northfield, OH job
Northfield, Ohio The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
Are you passionate about technology? MGM is looking for a Technical Support Specialist to troubleshoot software and hardware issues and identify network problems. Your expertise with Windows and Microsoft Office will help support our systems effectively. Join our dynamic team and apply today!
THE STARTING RATE: $24.50
THE DAY-TO-DAY:
* Analyze the hardware and software needs for projects and make recommendations based on those requirements to enhance overall efficiency.
* Generate creative solutions for complex challenges, proposing process improvements that may not be immediately obvious.
* Manage project deployments to ensure goals are met within the established timeline and budget, while coordinating tasks and documentation for senior management.
* Work with outside vendors to ensure smooth implementation of projects and to gather necessary resources.
* Engage with end users both before and after deployment to verify successful product delivery and train property technicians or contingent workers to effectively implement projects.
* Track work time and update ticket status, and participate in discussions to identify improvement opportunities.
THE IDEAL CANDIDATE:
* Must have a High School Diploma or GED.
* At least 6 months experience in Information Technology or a similar role.
* Strong customer service skills with a personable demeanor.
* Willingness to learn and adapt to new technologies and processes.
* Willing to work various shifts, including weekends and holidays
THE PERKS & BENEFITS:
* Wellness incentive programs to help you stay healthy physically and mentally.
* Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
* Free meals in our employee dining room
* Healthcare, financial, and time off benefits.
* Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.
VIEW JOB DESCRIPTION:
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Are you ready to JOIN THE SHOW? Apply today!
Special Events Representative - MGM Northfield Park
Northfield, OH job
Northfield, Ohio The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
Are you excited about creating unforgettable experiences? Become a key player at MGM Northfield Park as a Special Events Representative, where you'll assist in organizing and executing casino-wide events. Your role will be essential in delivering exceptional guest experiences while adhering to departmental policies and standards. If you're looking for a dynamic position to bring events to life, we want to hear from you! Apply today and help us make every event at MGM Northfield Park extraordinary!
THE STARTING RATE: $15.00
THE DAY-TO-DAY:
* Assist the Slot Marketing Department with the execution of slot promotions.
* Support the Casino Special Events Department in executing casino-wide events.
* Complete special projects as requested by management.
THE IDEAL CANDIDATE:
* The ability to work varied shifts, including weekends and holidays is required.
* Experience using Microsoft Office products, including Word, Excel, and Outlook is preferred.
* Experience working in a similar resort setting is preferred.
* The preferred candidate will be customer service oriented, computer literate, have basic math aptitude, and possess effective communication skills with an emphasis on discretion and confidentiality.
THE PERKS & BENEFITS:
* Wellness incentive programs to help you stay healthy physically and mentally.
* Health & Income Protection Benefits (For eligible employees)
* Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts
* Free meals in our employee dining room
* Various programs and networking opportunities to help you get promoted
* Volunteer opportunities to give back to the community
* Other various discounts with company partners such as travel, electronics, online shopping, and many more!
VIEW JOB DESCRIPTION:
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Are you ready to JOIN THE SHOW? Apply today!
Cashier Cage I - MGM Northfield Park
Northfield, OH job
Northfield, Ohio The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
Join our dynamic team at MGM Northfield Park as a Cage Cashier, where you'll play a crucial role in delivering outstanding guest experiences while handling monetary transactions and exchanges.
THE STARTING RATE: $18.19
THE DAY-TO-DAY:
* Perform various transactions including frontline entry level, chip bank, poker, cage credit, and employee bank/window transactions.
* Handle functions at the marker/IOU bank and High Limit cage; provide service to patron Kiosk/TRU units and employee Recycler/JetSafe units.
* Cash checks, redeem chips/tokens, TITO (ticket in/ticket out), and Race and Sports tickets in accordance with specified guidelines.
* Conduct Marker and Front Money transactions on patron accounts and redeem acceptable foreign currencies.
* Securely document all company asset transactions and maintain accurate electronic and manual transaction logs; assist patrons with general inquiries and oversee safety deposit box issuance or surrender.
THE IDEAL CANDIDATE:
* The position requires the ability to work varied shifts, including overnight shifts, weekends, and holidays.
* Basic understanding of mathematical skills, including addition, subtraction, multiplication, and division, along with money handling.
* Able to work independently with minimal supervision.
* Ability to multi-task and thrive in a fast-paced, team-oriented environment.
* Excellent customer service and interpersonal skills to communicate effectively with all business contacts.
* Capable of balancing a bank without assistance, including identifying errors when out of balance.
* Is at least 21 years old.
* Possess a High School Diploma, GED or equivalent (required).
* Has 6+ months of prior relevant experience (high volume cash handling required)
THE PERKS & BENEFITS:
* Wellness incentive programs to help you stay healthy physically and mentally.
* Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts.
* Free meals in our employee dining room.
* Various programs and networking opportunities to help with career advancement.
* Other various discounts with company partners such as travel, electronics, online shopping, and many more.
VIEW JOB DESCRIPTION:
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Are you ready to JOIN THE SHOW? Apply today!
Loss Prevention Officer
Marriott International job in Cleveland, OH
Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Auto-ApplyBartender, Eliot%27s Bar - Hilton Cleveland Downtown
Cleveland, OH job
EOE/AA/Disabled/Veterans
The Hilton Cleveland Downtown is looking for a dynamic bartender to join their Food & Beverage team! The hotel has 600 guest rooms, over 45k square footage of event space, and 4 outlets. Eliot's Bar, named for famed Clevelander and prohibitionist Eliot Ness, offers an all-day dining menu alongside creative cocktails, wine and beer in a comfortable, relaxed setting on the second floor.
The ideal candidate has at least 2 years of bartending experience. Prior hotel experience preferred but not required. Seeking someone who has strong beverage knowledge, an engaging personality and can multi-task well.
Shift Pattern\: Open availability to work the PM shift between the hours of 1pm and close. Must be able to work nights, weekends, and holidays.
The Benefits - Hilton is recognized as the best hospitality workplace in the world and the #2 World's Best Workplace by Great Place To Work US and Fortune!
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including\:
Access to your pay when you need it through DailyPay
Medical Insurance Coverage - for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education\: Access to a wide variety of educational credentials
(ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
*
Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing?
As a Bartender, you would be responsible for preparing beverages and serving beverages and/or food to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Greet guests and respond to guest inquiries and requests in a timely, friendly and efficient manner
Mix and garnish beverages according to recipe and portion control standards
Present and serve beverages to guests
Check guests for proper identification and serve alcoholic beverages to guests in accordance with federal, state, local and company laws and regulations
Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale system, handling money, processing credit and debit cards, making change and processing gift certificates, cards and vouchers
Stock and maintain the bar to include, but not limited to, beer, wine, spirits, paper products, straws and stirrers, condiments, glassware, ice and produce
Cut, store and ensure product quality of all beverage-related perishables
Respond professionally to inebriated guests, as needed
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Auto-ApplyGuest Experience Expert Ski Valet
Marriott International job in Avon, OH
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.