Marriott International jobs in Detroit, MI

The Director of Human Resources will report directly to the property General Manager, with a dotted-line (functional) reporting relationship to the Regional Senior Director of Human Resources and will be an integral member of the property executive committee. As a member of the Human Resources organization, he/she contributes a high level of human resource generalist knowledge and expertise for a designated property. He/she will be accountable for talent acquisition, succession/workforce planning, performance management and development for property employees, using technology efficiently, and coaching/developing others to help influence and execute business objectives in the most efficient manner. He/she generally works with considerable independence, developing processes to accomplish objectives in alignment with broader business objectives. Additionally, he/she utilizes a Human Resource Business Plan aligned with property and brand strategies to deliver HR services that enable business success. CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 4 years experience in the human resources, management operations, or related professional area. OR • 4-year bachelor's degree in Human Resources, Business Administration, or related major; 2 years experience in the human resources, management operations, or related professional area. CORE WORK ACTIVITIES Managing the Human Resources Strategy • Executes and follows-up on engagement survey related activities. • Champions and builds the talent management ranks in support of property and region diversity strategy. • Translates business priorities into property Human Resources strategies, plans and actions • Implements and sustains Human Resources initiatives at the property. • Coordinates the human capital review process at property(s) and leads succession planning activities on property and in the market, as appropriate. • Leads the assessment of property(s) leadership pipeline through the human capital review process and assists with follow-up. • Creates value through proactive approaches that will affect performance outcome or control cost. • Monitors effective use of my HR by property managers and employees. • Leads and participates in succession management and workforce planning. • Responsible for Human Resources strategy and execution. • Serves as key change manager for initiatives that have high employee impact. • Attends owners meetings as a member of the property executive committee and provides meaning or context to the Human Resources results (e.g., retention statistics, critical open positions, employee satisfaction, and training initiatives and results); and demonstrates an understanding of owner priorities. • Supervises one or more on-property Human Resources, as well as market-based Human Resources Specialist type resources where appropriate. Managing Staffing and Recruitment Process • Analyzes open positions to balance the development of existing talent and business needs. • Serves as coach and expert facilitator of the selection and interviewing process. • Surfaces opportunities in work processes and staffing optimization. • Makes staffing decisions to manage the talent cadre and pipeline at the property. • Develops staffing strategy (in collaboration with hiring manager) relating to hiring practices; consults with hiring manager on compensation, benefits, etc. • Monitors sourcing process and outcomes of staffing process. • Ensures managers are competent in assessing and evaluating hourly staff. Managing Employee Compensation Strategy • Remains current and knowledgeable in the internal and external compensation and work competitive environments. • Leads the planning of the hourly employee total compensation strategy. • Champions the communication and proper use of total compensation systems, tools, programs, policies, etc. • Participates in quarterly internal equity analysis; reviews internal equity reports and surface issues needing resolution. • Creates and implement s total compensation management packages/offers, particularly recognition and incentive programs directed towards property priorities. Managing Staff Development Activities • Ensures completion of the duties and responsibilities of the properties' Human Resources staff members, as outlined in applicable job description(s). • Ensures property Human Resources staff is properly trained in all employee-related human resource information to appropriately respond to property employees. • Serves as resource to property Human Resources staff on employee relations questions and issues. • Continually reinforces positive employee relations concepts. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Detroit, Michigan The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: As a Security Officer, you will be setting the stage for an excellent guest experience with your welcoming smile and service. By understanding the guests' unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us. THE STARTING RATE: $18.50 THE DAY-TO-DAY: Patrol and monitor all areas of the property Provide excellent guest service to guests and employees Act as a First Responder in emergency situations Perform gaming drops/transactions, including carrying drop boxes and chip carriers Resolves complaints and issues involving both guests and employees Responds to emergencies as needed THE IDEAL CANDIDATE: Excellent verbal and written English communication skills Ability to learn, demonstrate proficiency and effectively use defensive tactics and handcuffing techniques Ability to participate in all evacuations procedures to aid guests and employees during an emergency Ability to operate assigned equipment Must be flexible if needed for occasional work outside of normal business hours Must have a valid driver's license Must be 21 or older THE PERKS & BENEFITS: Wellness incentive programs to help you stay healthy physically and mentally Health & Income Protection Benefits (For eligible employees) Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts Free meals in our employee dining room Free parking Various programs and networking opportunities to help you get promoted Volunteer opportunities to give back to the community Other various discounts with company partners such as travel, electronics, online shopping, and many more! VIEW JOB DESCRIPTION: ************************************************************************** Are you ready to JOIN THE SHOW? Apply today!

Detroit, Michigan The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: As a Guest Room Attendant, you will be responsible for setting the stage for excellent guest experience by ensuring each assigned room is clean and ready for guest arrival. By understanding the guests' unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us. THE STARTING RATE: $16.96 THE DAY-TO-DAY: Work with a diverse team of enthusiastic people in a FUN and fast-paced environment to achieve company goals Engage with guests by smiling and hearing their story as you set and maintain the stage by ensuring the cleanliness, sanitation, and appearance of the guest room Ensure guest safety by following proper repair reporting procedures Quickly and efficiently clean guest's rooms and bathrooms to company standard through tasks such as vacuuming, dusting, removing trash, and changing bed linens Own the guest experience in any situation by using problem solving skills to WOW the guest THE IDEAL CANDIDATE: Has a high energy and positive attitude Is a hard and detailed worker Is welcoming and engaging Has basic knowledge of health, safety, and sanitation regulations Can handle multiple tasks at one time Displays excellent customer service skills as well as interpersonal skills Experience working in hospitality, hotel or similar resort THE PERKS & BENEFITS: Wellness incentive programs to help you stay healthy physically and mentally Health & Income Protection Benefits (For eligible employees) Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts Free meals in our employee dining room Free parking Various programs and networking opportunities to help you get promoted Volunteer opportunities to give back to the community Other various discounts with company partners such as travel, electronics, online shopping, and many more! VIEW JOB DESCRIPTION: ************************************************************************** Are you ready to JOIN THE SHOW? Apply today!

Detroit, Michigan The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: As a Valet Attendant, you will be responsible for setting the stage for an excellent guest experience by assisting our guests with parking and retrieving their vehicles in the most safe and professional manner possible. By understanding our guest's unique stories and needs, you will deliver WOW experiences that our guests will carry with them far and beyond their stay with us. THE STARTING RATE: $15.54 + tips THE DAY-TO-DAY: Warmly greet all arriving guests at the valet entrance while providing courteous, efficient, and enthusiastic valet parking services Collect a vehicle claim check and retrieve the guest's vehicle for their departure Accommodate guests requiring special assistance and aid Report issues and/or potential problems to security or immediate supervisor to avoid traffic congestion and delays at the valet entrance Assist in regulating the movement and flow of vehicles to avoid traffic congestion Answer guest questions about hotel registration, restaurants, events, activities, and attractions Report all alleged thefts or missing items to the supervisor and/or hotel security for further investigation Assist bell persons with the movement of luggage as necessary THE IDEAL CANDIDATE: Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts Ability to work in a fast-paced environment and remain calm under pressure A valid driver's license with a clean driving record Ability to operate a variety of vehicles Needs to be flexible to work any shift, including evenings, weekends and holidays THE PERKS & BENEFITS: Wellness incentive programs to help you stay healthy physically and mentally Health & Income Protection Benefits (For eligible employees) Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts Free meals in our employee dining room Free parking Various programs and networking opportunities to help you get promoted Volunteer opportunities to give back to the community Other various discounts with company partners such as travel, electronics, online shopping, and many more! VIEW JOB DESCRIPTION: ************************************************************************** Are you ready to JOIN THE SHOW? Apply today!

Job DescriptionBenefits: Competitive salary Employee discounts Flexible schedule Free uniforms Training & development Benefits/Perks Flexible Scheduling Career Advancement Opportunities Competitive Compensation Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience. Responsibilities Monitor the maintain knowledge of hotel operations and activities Take reservations and answer questions via phone, email, and in-person Build rapport with guests and identify their needs through friendly conversation and open-ended questions Describe the features and amenities of guest rooms Ensure compliance with health and quality standards Qualifications Friendly and outgoing personality Familiarity with hospitality industry standards Proficient in English; knowledge of other languages is a plus Computer literacy Able to resolve issues with a customer-focused orientation Able to lift 30 pounds

Detroit, Michigan The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: Are you a culinary visionary ready to lead an exceptional kitchen in our upscale steakhouse, DPrime? We are seeking a passionate Executive Restaurant Chef to lead our kitchen operations. In this pivotal role, you will provide direction and leadership to our talented culinary team. You will drive operational and financial success by managing recipes, inventory, and cost controls, while also mentoring and training staff to deliver outstanding food and service. Your creativity and expertise will shape an unforgettable dining experience, ensuring customer satisfaction at every turn. If you're ready to elevate our culinary offerings and inspire a team in a dynamic and luxurious environment, we want to hear from you! Apply now and help us create exceptional moments for our guests! THE DAY-TO-DAY: Owns, leads and oversees daily restaurant kitchen operations, fiscal budgets, labor productivity, scheduling, inventory control, guest service standards, and execution and development of menu strategies to produce both short-term and long-term profitability. Co-own (with General Manager) the restaurant's business plan and represent the restaurant in divisional, property or corporate meetings. Responsible for execution of policies, operating procedures, pricing initiatives, training programs, directives, menus, rules and regulations for the restaurant staff. Owns restaurant's execution of F&B and/or company-wide initiatives and programs. Maintain the highest standards of health, sanitation and cleanliness within all areas of kitchen. Manages Human Resources responsibilities for Restaurant kitchen to include: creating a work environment that promotes teamwork, performance feedback (coaching and counseling), recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning process that encompass the company's diversity commitment; adherence to the company's status quo third party representation philosophy; compliance with company policies, legal requirements, employment law, and collective bargaining agreements. Reacts to any guest complaints and takes any appropriate action. Collaborate with General Manager and service team to ensure a seamless service experience between kitchen and dining room. Maintains excellent knowledge of venue's food & beverage products, menu items and equipment used to perform duties. THE IDEAL CANDIDATE: Two years or more of prior relevant experience Previous experience managing employees under a collective bargaining agreement preferred Previous experience working in a high-volume restaurant or previous experience in a luxury or fine-dining restaurant preferred THE PERKS & BENEFITS: Wellness incentive programs to help you stay healthy physically and mentally Health & Income Protection Benefits (For eligible employees) Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts Free meals in our employee dining room Free parking Various programs and networking opportunities to help you get promoted Volunteer opportunities to give back to the community Other various discounts with company partners such as travel, electronics, online shopping, and many more! VIEW JOB DESCRIPTION: **************************************************************************** Are you ready to JOIN THE SHOW? Apply today!

Detroit, Michigan The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: The Vice President of Slot Operations provides strategic leadership and direction for the Slots department in partnership with the Gaming Center of Excellence. Accountable for oversight and leadership of all staffing, guest service initiatives and employee engagement, and ownership of all profitability of the property's Slots department. Ensures that all activities and practices adhere to the policies, philosophies and regulations of the state's Gaming Control Board and in accordance with departmental and property policies, practices, and procedures THE DAY-TO-DAY: * The role leads employee engagement, guest service, and overall performance within Slot Operations while driving financial outcomes, operational efficiency, and casino credit decisions. * It partners with property leadership and the Gaming Center of Excellence to develop annual business plans, optimize floor layout, approve policy changes, and manage gaming equipment and supplies. * The position oversees all staffing, training, development, performance management, and policy compliance within the division and maintains strong communication with Table Games, Player Development, and Special Events to enhance guest service. * It manages machine mix, game configuration, placement, and timely equipment repair to ensure strong operational performance. * The leader promotes a culture of teamwork, recognition, diversity, and succession planning while ensuring adherence to company policies and regulations, and drives continuous improvement to boost productivity, reduce costs, and strengthen guest loyalty through the delivery of SHOW and all guests experience initiatives THE IDEAL CANDIDATE: * The ideal candidate holds a bachelor's degree in business, Hotel Administration, or an equivalent combination of extensive management experience within a gaming resort environment. They bring 6+ years of leadership experience, demonstrating a strong track record in directing and managing large, diverse teams. * They possess an in-depth understanding of slot operations, processes, technology, and regulatory requirements, supported by prior experience serving as a VP or Director of Slot Operations in a high-volume, integrated casino resort. They excel at driving operational performance, optimizing floor efficiency, and enhancing the guest experience. * This candidate is a culture-driven leader who builds high-performing teams, fosters collaboration, and models accountability. They are committed to developing talent, elevating engagement, and creating an environment where team members thrive and deliver exceptional service. THE PERKS & BENEFITS: * Wellness incentive programs to help you stay healthy physically and mentally * Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more * Free meals in our employee dining room * Free parking on and off shift * Health & Income Protection benefits (for eligible employees) * Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community VIEW JOB DESCRIPTION: ************************************************************************** Are you ready to JOIN THE SHOW? Apply today!

Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience. No matter what position you are in, there are a few things that are critical to success - ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts - to get it right for our guests and our business each and every time. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. CANDIDATE PROFILE Education and Experience * High school diploma or GED; experienced (1 - 2 years of experience) in the event management or related professional area. OR * 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required. CORE WORK ACTIVITIES Managing Event Logistics and Operations * Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. * Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. * Adheres to all standards, policies, and procedures. * Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. * Manages group room blocks and meeting space for average to large-sized assigned groups. * Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions. * Uses his/her judgment to integrate current trends in event management and event design. * Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event). * Participates in customer site inspections and assists with the sales process as necessary. * Performs other duties as assigned to meet business needs. * Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience. Ensuring and Providing Exceptional Customer Service * Delivers excellent customer service throughout the customer experience and encourages the same from other employees. * Empowers employees to provide excellent customer service. * Sets a positive example for guest relations. * Coordinates and communicates event details both verbally and in writing to the customer and property operations. * Makes presence known to customer at all times during this process. * Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. * Follows up with customer post-event. * Responds to and handles guest problems and complaints. * Uses personal judgment and expertise to enhance the customer experience. * Stays available to solve problems and/or suggest alternatives to previous arrangements. * Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. * Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. * Interacts with guests to obtain feedback on product quality and service levels. * Ensures hourly employees understand expectations and parameters for event activities. Leading Event Management Teams * Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback. * Leads formal pre-event and post-event meetings for average to large-sized assigned groups. * Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc). Supporting and Coordinating with the Sales and Marketing Function * Assists in the sales process and revenue forecasting for customer groups. * Up-sells products and services throughout the event process. * Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups. Conducting Human Resources Activities * Reviews comment cards and guest satisfaction results with employees. * Observes service behaviors of employees and provides feedback to individuals and/or managers. * Assists in the development and implementation of corrective action plans. * Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution. * Works with the property staff and customers to address operational challenges associated with his/her group. * Performs other duties as assigned to meet business needs. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Housekeeping Supervisor is responsible for Supervisory duties in the Housekeeping department. This includes inspecting guest suites, overseeing laundry operations, breakfast operations, counseling and interviewing employees, resolving guest complaints, general office duties, etc. Minimum of 1-year hotel experience and excellent communication skills, as well as basic computer skills. Prior supervisory experience is preferred.

Detroit, Michigan The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: As a Technical Support Engineer, your primary purpose is to deliver innovative and effective solutions to complex technical challenges while supporting the deployment and maintenance of hardware and software systems. In this role, you will be responsible for analyzing requirements, resolving issues, and proposing process improvements that enhance efficiency and user experience. Leveraging your problem-solving skills, you will ensure successful deployments, collaborate with cross-functional teams and vendors, and provide guidance to end users and technicians to ensure smooth implementation and ongoing support. THE DAY-TO-DAY: Analyze hardware and software requirements for project planning and provide informed recommendations Develop innovative solutions to complex problems, identifying non-obvious improvements to processes Document project metrics and prepare presentations for Senior Management Coordinate tasks and manage project deployments to meet established goals within defined scope Collaborate with external vendors to support successful project implementation Engage with end users before and after deployment to ensure successful product delivery Create software automation scripts and deployment documentation Train and lead property technicians or contingent workers during project implementation Troubleshoot hardware and software issues on both company-supported and non-company-supported devices THE IDEAL CANDIDATE: High School Diploma, GED or equivalent experience. 2+ years of prior relevant experience in a similar role within Information Technology. Must be willing to work varied shifts, including weekends and holidays Analyze hardware/software needs and provide solutions for complex integration issues Lead project deployments, coordinate with vendors, and support end users pre- and post-launch Develop automation scripts, document metrics, and improve processes through innovation Troubleshoot cross-platform hardware/software issues and conduct system-level testing Create clear technical documentation and communicate effectively with non-technical users Mentor technicians, manage tasks under tight deadlines, and thrive in fast-paced environments Strong customer service, multitasking, and organizational skills; mechanically inclined Familiar with scripting, QA practices, and certifications such as A+ and MCP Experience in hospitality or resort settings is a plus THE PERKS & BENEFITS: Wellness incentive programs to help you stay healthy physically and mentally Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more Free meals in our employee dining room Free parking Health & Income Protection benefits (for eligible employees) Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community VIEW JOB DESCRIPTION: ************************************************************************** Are you ready to JOIN THE SHOW? Apply today!

Respond and attend to guest repair requests. Fix minor plumbing problems such as unclogging drains, plunging toilets, and repairing leaky spigots and faucets. Perform miscellaneous minor repairs such as tightening loose toilet seats, changing light bulbs, and patching holes in walls. Perform preventative maintenance on tools and equipment, including cleaning and lubrication. Maintain daily logs of operation, maintenance, and safety activities. Communicate with guests/customers when necessary to resolve maintenance issues. Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and assist individuals with disabilities. Speak with others using clear and professional language. Develop and maintain positive working relationships with others and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Visually inspect tools, equipment, or machines. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Move up and down stairs, service ramps, and/or ladder. Grasp, turn, and manipulate objects of varying size and weight. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: Less than 1 year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Set up, stock, and maintain work areas. Input orders into cash register system and collect payment from customer. Take orders, record in MICROS system and prepare food and coffee beverages. Ensure that appliances (e.g., coffee makers) are turned on/off at the appropriate times. Bus coffee cart areas and tables. Clean dishes, utensils, work areas, tables and equipment throughout the day. Obtain change required for expected business level. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Functions as the property's strategic financial business leader. The position champions, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and property employees. The position provides the financial expertise to enable the successful implementation of the brand service strategy and brand initiatives while maximizing the return on investment. In addition, creates and executes a business plan that is aligned with the property and brand's business strategy and focuses on the execution of financial and accounting activities and the delivery of desirable financial results. CANDIDATE PROFILE Education and Experience * 4-year bachelor's degree in Finance and Accounting or related major; 2 years experience in the finance and accounting or related professional area. OR * Master's degree in Finance and Accounting or related major; no work experience required. CORE WORK ACTIVITIES Engaging in Strategic Planning and Decision Making * Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc. * Analyzes information, forecasts sales against expenses and creates annual budget plans. * Compiles information, analyzes and monitors actual sales against projected sales. * Analyzes differences between actual budget wages and forecasted wages for more efficient budget planning. * Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. * Thinks creatively and practically to develop, execute and implement new business plans * Creates the annual operating budget for the property. * Provides analytical support during budget reviews to identify cost saving and productivity opportunities for property managers. * Implements a system of appropriate controls to manage business risks. * Ensures a strong accounting and operational control environment to safeguard assets, improve operations and profitability. * Analyzes financial data and market trends. * Leads the development and implementation of a comprehensive annual business plan which is aligned with the company's and brand's strategic direction. * Provides on going analytical support by monitoring the operating department's actual and projected sales. * Produces accurate forecasts that enable operations to react to changes in the business. Leading Finance & Accounting Teams * Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. * Communicates the strategic goals, the focus and the owner priorities to subordinates in a clear and precise manner. * Leverages strong functional leadership and communication skills to influence the executive team, the property's strategies and to lead own team. * Oversees internal, external and regulatory audit processes. * Provides excellent leadership by assigning team members and other departments managers' clear accountability backed by appropriate authority. * Conducts annual performance appraisals with direct reports according to Standard Operating Procedures. Anticipating and Delivering on the Needs of Key Stakeholders * Attends meetings and communicating with the owners, understanding the priorities and strategic focus. * Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.). * Advises the GM and executive committee on existing and evolving operating/financial issues. * Communicates financial concepts in a clear and persuasive manner that is easy to understand and drives desired behaviors. * Demonstrates an understanding of cash flow and owner priorities. * Manages communication with owners in an effective manner. * Manages property working capital and cash flow in accordance with brand SOPs and owner requirements. * Facilitates critique meetings to review information with management team. Developing and Maintaining Finance and Accounting Goals * Ensures Profits and Losses are documented accurately. * Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued. * Submits reports in a timely manner, ensuring delivery deadlines. * Develops and supports achievement of performance goals, budget goals, team goals, etc. * Improves profit growth in operating departments. * Reviews audit issues to ensure accuracy. Managing Projects and Policies * Generates and provides accurate and timely results in the form of reports, presentations, etc. * Reconciles balance sheet to ensure account balances are supported by appropriate documentation in accordance with SOPs. * Ensures that the P&L is accurate (e.g., costs are properly matched to revenue, costs are recorded in the proper accounts). * Ensures compliance with management contract and reporting requirements. * Ensures compliance with standard and local operating procedures (SOPs and LSOPs). * Ensures compliance with Standard Operating Procedures (SOPs). Managing and Conducting Human Resource Activities * Ensures team members are cross-trained to support successful daily operations. * Ensures property policies are administered fairly and consistently. * Ensures new hires participate in the department's orientation program. * Ensures new hires receive the appropriate new hire training to successfully perform their job. * Creates appropriate development plans which develop team members based on their individual strengths, development needs, career aspirations and abilities. * Conduct performance review process for employees. * Participates in hiring activities as appropriate. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order. Prepare tables, action stations, buffets, service carts, dessert table/carts and cordial carts. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Ensure courses are cleared and tables are properly crumbed. Respond to and try to fulfill any special banquet event arrangements. Replenish buffet items to ensure consistency and freshness in presentation. Monitor tableware to ensure it is presentable to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas. Bus tables by removing and separating tableware, plateware, glassware, and flatware. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: Less than 1 year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

**Additional Information** **Job Number** 25175895 **Job Category** Event Management **Location** Detroit Marriott at the Renaissance Center, 400 Renaissance Dr W, Detroit, Michigan, United States, 48243VIEW ON MAP (****************************************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Pay Range:** $63,000 - $84,000 annually **Bonus Eligible:** Y **JOB SUMMARY** Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals. **CANDIDATE PROFILE** **Education and Experience** - High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area. **CORE WORK ACTIVITIES** **Managing Banquet Operations** - Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props). - Applies knowledge of all laws, as they relate to an event. - Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction. - Adheres to and reinforces all standards, policies, and procedures. - Maintains established sanitation levels. - Manages departmental inventories and maintains equipment. - Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory. - Schedules banquet service staff to forecast and service standards, while maximizing profits. - Assists team in developing lasting relationships with groups to retain business and increase growth. **Participating in and Leading Banquet Teams** - Sets goals and delegates tasks to improve departmental performance. - Conducts monthly department meetings with the Banquet team. - Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends. - Acts as a liaison to the kitchen staff. - Leads shifts and actively participates in the servicing of events. **Ensuring and Providing Exceptional Customer Service** - Sets a positive example for guest relations. - Interacts with guests to obtain feedback on product quality and service levels. - Responds to and handles guest problems and complaints. - Empowers employees to provide excellent customer service. - Ensures employees understand expectations and parameters. - Strives to improve service performance. - Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. - Reviews comment cards and guest satisfaction results with employees. **Conducting Human Resources Activities** - Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures. - Observes service behaviors of employees and provides feedback to individuals. - Monitors progress and leads discussion with staff each period. - Participates in the development and implementation of corrective action plans. - Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction. - Attends and participates in all pertinent meetings. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.