Director Of Front Office jobs at Marriott International

The Peninsula Chicago is seeking an Assistant Director to join our Front Office Division management team and be an integral part of our guest-focused service. Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago Grow within a diverse multi-outlet property Exceptional health benefits package and 401(k) with company match Key Accountabilities Ensure proper operation of all responsibilities of all Front Office operations. Ensure the Front Office team is knowledgeable and fully adheres to both Peninsula and Forbes standards. Maintain consistency in staff performance in accordance with both Peninsula and Forbes standards. Communicate with all departments to create a guest centric experience. Ensuring the staff are in full compliance with Head Office database requirements. Ensure efficient operation of all Front Office team with efficient handover. General Requirements Minimum 4 years of Front Office leadership experience ideally in a luxury property. Knowledge of PMS/Opera and some knowledge in Housekeeping department ideal. Ability to deal with a high level of work demand and pressure, individual must have great organization skills. Excellent command of written and spoken English. Benefits We Offer 10 vacation days per year 9 paid holiday days per year 5 Chicago Paid Sick Leave days per year 5 Chicago Paid Leave days per year Complimentary employee meals Discounted parking Discounted and complimentary room nights at The Peninsula Hotels 50% restaurant discount 50% discount on spa services 25% discount on spa retail 80% company-paid medical, dental, and vision coverage. Complimentary life insurance. Complimentary long-term disability Retirement plan with 5% company match. We are delighted to receive your resume for further consideration. As we anticipate a large number of applications, we look forward to connecting with candidates that meet our various role qualifications. To be considered for this position, you must have work authorization in the United States. The salary range for this position is $75,000-82,000 per year.

D3 Search seeks a Legal Administrative Services & Facilities Manager for a respected and prominent CA-based law practice with a growing office situated in West Los Angeles, CA (90067) Legal Administrative Services & Facilities Manager Important Note: 4+ years previous law firm/legal administrative supervisory & facilities management experience is REQUIRED. Location/Map: Los Angeles, CA (90067) Employer Work Model: Onsite work model (Monday - Friday). Position Summary: The Legal Administration Services and Facilities Manager oversee daily operations across all of the law firm's offices, including the firm's Century City headquarters and locations in San Diego, Orange County, and San Francisco. This role ensures that all offices operate efficiently, safely, and in alignment with the firm's professional standards. The Legal Admin. Services & Facilities Manager is responsible for facilities management, administrative services, vendor relations, and coordination of office logistics, meetings, and firm events. Responsibilities: Serve as the primary administrative lead for all Southern California offices, managing daily operations and administrative functions. Manage office space planning, maintenance and utilization to ensure an organized, productive work environment. Develop, implement and maintain efficient and consistent administrative policies and procedures across all offices. Manage office supplies, equipment and vendor relationships to ensure timely service, repairs and replenishment. Coordinate incoming and outgoing mail, deliveries and related logistics. Supervise set up and clean up for meetings, Firm events, including catering arrangements. Oversee management of office calendars, meeting room scheduling and general event coordination. Collaborate with the IT Department to address and resolve technology issues that impact office operations. Maintain strong vendor relationships and serve as the main point of contact for the office landlord, resolving any facility-related issues. Serve as the primary liaison with the landlord and building management to address facility-related concerns. Oversee procurement of office furniture, equipment and IT hardware as needed. Partner with the Business Development and Marketing team to plan and execute Firm-wide events that foster collaboration and reinforce Firm culture and engagement. Support office relocations, buildouts and expansion projects. Provide back-up administrative support and oversee workflow of legal assistants and administrative staff, as needed. Welcome and assist office visitors, ensuring professional and hospitable experience. General Qualifications: Minimum of three (3+) years of experience in an administrative or facilities management role within a professional services environment (law firm or accounting practice). Demonstrated ability to collaborate effectively with diverse teams and individuals across all levels of the Firm. Exceptional organizational, administrative, and time management skills, with strong attention to detail. Excellent verbal and written communication skills, with a professional and polished demeanor. Proven ability to manage multiple priorities and adapt to changing demands in a fast-paced environment. Strong people skills and the ability to handle challenging or stressful situations with professionalism and composure. Proficiency in Microsoft Office Suite, including advanced Excel skills. Strong commitment to providing outstanding internal client service and fostering a positive, team-oriented workplace culture. Annual Salary/Compensation: Annual salary/comp. range is 140K-150K (DOE/DOQ) plus a comprehensive health benefits package, generous PTO, 401K, paid parking onsite, annual reviews/salary increases & bonuses, etc. If interested in this active/open Legal Administrative Services & Facilities Manager role with a respected CA-based full-service law practice with its headquartered office located in Los Angeles, CA (90067), and you meet the above qualifications/requirements, please contact the following D3 rep.: Don Moser | D3 Search 📬**************** 📌 **************** D3 Legal Search LLC (aka D3 Search), and its clients are equal opportunity employers. Pursuant to local ordinances, we will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance.

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Job Description Responsible for the direction of the entire hotel process including, but not limited to, Reservations, Hotel Front Desk, Guest Services, and Concierge Level. Implements and follows through with new policies and procedures creating business yield for the hotel. Plans and reviews all details of the hotel. Determines hotel occupancy and pricing strategies to achieve the highest level of customer satisfaction. Makes sure hotel is operating at maximum efficiency and customer satisfaction. Establishes hotel financial plans including departmental operating plans and capital plans, establishing strategies to achieve financial goals, participating in marketing decisions regarding the hotel and implementing those strategies. Works with multiple departments and properties sharing a common goal to gain customers and ensures their loyalty to the company. Develop strategies to improve upon the hotel guests' satisfaction in order to produce revenue. Other duties as assigned by management. Qualifications College degree or equivalent experience in hotel or food & beverage. 10 years experience in either hotel or food & beverage operations. Diverse business experience with significant administrative responsibilities in a major corporation with multiple units. Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations. Additional Information Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Job Description Deliver internal and external guest service the Ameristar Casino Resort Spa St. Charles way. Always exhibit a friendly and approachable demeanor. Be polite and courteous when speaking with guests and team members. Look for and act upon opportunities to assist guests and team members. Be sincere and genuine during all interactions. Be prepared with the knowledge and skill required to be responsive to guests and team member's needs and questions. Adhere to guest service requirement and to the hotel's 4 Diamond standards. Promote positive public/team member relations at all times. Adhere to established department and property policies and procedures regarding guest service standards. Coach, monitor, and develop team members for improved performance. Issuing timely performance evaluations on subordinates and offering guidelines and resources to achieve goals. Must maintain the strictest confidence of any and all confidential information disclosed by Ameristar Casino Resort Spa St. Charles. Hire, train, and supervisor front desk/office assistant managers, and other hotel positions. Maintain expected levels of service and cleanliness in rooms-divisions. Remain abreast of industry trends and design programs to encourage high level of team member performance. Maintain and update hotel systems and procedures to maintain the highest performance levels. Develops and monitors hotel room rates with the guidance of the Director of Hotel Operations. Evaluate department assistant managers and leads annually. Provide key communication link between critical departments i.e. Marketing, Food & Beverage, and Gaming. Provide senior management with recommendations for capital improvements as well as routine maintenance requests. Directs workers engage in preparing promotional correspondence with travel bureaus, business, and social groups. Confers with department heads to discuss and formulate plans for soliciting business. Oversees budgetary process for respective departments. Prepare detailed financial reports and ensure adherence to established budgets. Assist in preparing and investigating/resolving discrepancies in operating budgets Oversees development and administration of sales programs/packages. Qualifications High School Diploma or GED equivalent. College graduate preferred in Business Administration, Hospitality Management or related field. Three to five years' experience in hotel management or equivalent work experience. Thorough knowledge of hotel rooms division departments. Knowledge and experience in management. Must have good organizational skills. General knowledge of Microsoft Word, Excel, and Outlook is a plus. Possession of, and ability to obtain and maintain a valid gaming license within assigned state of employment and other jurisdictions Must successfully pass background check Must successfully pass an alcohol and drug screening Must be 21 years of age Additional Information Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

The Director of Front Office is a key leadership position responsible for managing and elevating the guest experience through seamless coordination of the Front Desk, Guest Services, Guest Response Center and Bell Services operations. This role ensures an attentive, courteous, and efficient arrival-to-departure process for all guests, while also driving departmental performance, financial success, and team development. As part of the Rooms Division leadership team, the Director of Front Office will collaborate closely with the Director of Rooms, Resort Manager, and other department heads to deliver memorable guest experiences, uphold brand standards, and implement strategic initiatives. This position plays a critical role in training, operational oversight, and continual service improvement while actively supporting the resort's long-term vision. Essential Functions & Responsibilities (including but not limited to) Leadership & Team Management Lead, mentor, and develop a high-performing Front Office team, fostering a culture of accountability, service excellence, and teamwork. Responsible for recruiting, hiring, onboarding, training, performance management, and succession planning for all Front Office team members. Conduct regular team meetings, daily briefings, one-on-ones, and annual performance evaluations. Ensure all team members are trained in service standards, property protocols, emergency procedures, and resort systems. Operational Oversight Oversee day-to-day operations of the Front Desk, Concierge, Bell Staff, and Guest Services functions. Ensure guest arrival, room assignment, check-in/check-out processes, and billing operations are executed accurately and efficiently. Monitor daily reports (e.g., arrivals, departures, VIPs, special requests) and coordinate with Housekeeping, Reservations, and Engineering to meet guest needs. Ensure accurate handling of financial transactions, deposits, adjustments, and cash reconciliation procedures. Maintain daily shift logs and ensure proper documentation for all operational activities. Guest Experience & Service Recovery Serve as the primary point of contact for guest issues, complaints, and feedback, responding promptly and empathetically while ensuring successful resolution. Actively engage with guests throughout their stay to anticipate needs, identify service opportunities, and exceed expectations. Oversee all VIP and special occasion stays, ensuring personal attention and coordinated touchpoints across departments. Monitor service metrics (Zingle, Medallia, direct feedback) and implement continuous improvements based on insights. Strategic & Financial Leadership Collaborate with the Director of Rooms and Resort Manager on forecasting, budgeting, and P&L analysis for the department. Analyze labor productivity and staffing levels in relation to occupancy and forecast, ensuring effective scheduling and resource optimization. Identify and implement operational efficiencies and service innovations to enhance guest satisfaction and revenue generation. Monitor and control department expenses, including labor, supplies, and equipment maintenance. Technology & Systems Management Ensure proficiency and accuracy in all Front Office systems including SMS HOST, HotSOS, iHotelier, Safelok, Zingle, and Medallia. Generate and analyze performance, occupancy, revenue, and labor reports to support strategic decision-making. Maintain accurate and up-to-date departmental SOPs, training materials, and policy documentation. Manager on Duty (MOD) Responsibilities Serve as MOD as scheduled, acting as the senior leader on-site to support operational needs, resolve guest concerns, and ensure smooth cross-departmental coordination. Assist in emergency response situations, including evacuations, guest safety concerns, and incident reporting in collaboration with Security and Engineering teams. Enforce resort safety protocols and provide guidance to staff and guests in critical situations. Managerial & Administrative Responsibilities Administer employee relations and disciplinary actions fairly and consistently, in alignment with company policies and procedures. Conduct onboarding, orientation, and continuing education for all Front Office associates. Lead the development and ongoing revision of SOPs, department workflows, and guest service playbooks. Education & Experience Requirements High School diploma or GED required; associate or bachelor's degree in hospitality, Business Administration, or a related field strongly preferred. Minimum of 5 years in a hotel Front Office leadership role, preferably within a resort or luxury property. Minimum of 3 years' experience managing a team, including hiring, coaching, scheduling, and performance reviews. Technical & Communication Skills Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Proficiency in SMS HOST, HotSOS, Safelok, Zingle, iHotelier, and related property management systems preferred. Strong written and verbal communication skills; fluency in English required; bilingual (Spanish or Creole) is a plus. Ability to communicate complex information clearly and effectively with guests, peers, and senior leadership. Physical & Working Conditions Must be able to work in a high-energy, fast-paced environment with fluctuating demands. Must be able to stand, walk, and remain mobile for extended periods. Must be able to lift up to 40 pounds and respond to physical demands of the job. Must be comfortable working indoors and outdoors, including exposure to heat, humidity, or inclement weather. Managers are expected to maintain flexible availability, including evenings, weekends, and holidays, to accommodate business needs, which will include working over 40 hours per week and responding to emergencies or unplanned operational needs after hours. Our Property: Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise. Our Company: Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home. Our Core Values: We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are. Be Authentic Practice Humility Cultivate Teamwork Value Time Be Trustworthy We offer a very competitive salary and generous benefits including: Low-cost Medical, Dental, Vision Plans Paid Life Insurance Short- and Long-Term Disability Paid Time Off & Holidays 401(k) with 100% match up to 4 percent Commuter and Company-paid Toll Programs Daily Meal Program Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.

Property Description Join the dynamic team at Hyatt Regency Boston Cambridge, located in the vibrant and innovative city of Cambridge, Massachusetts! As a prestigious hotel in the heart of Kendall Square, we are seeking enthusiastic and skilled individuals to be part of our team. With its modern design, state-of-the-art facilities, and commitment to exceptional service, Hyatt Regency Boston Cambridge offers a stimulating work environment where you can thrive in your hospitality career. As an employee, you will have the opportunity to provide outstanding service to our diverse guests and create memorable experiences. With a culture that values teamwork, creativity, and personal growth, Hyatt Regency Boston Cambridge offers opportunities for career advancement and development. Join our team and be part of a dynamic and inclusive workplace where you can make a difference. Apply now to join our Hyatt Regency family! Overview Are you a dynamic leader with a passion for delivering exceptional guest experiences? Join our team as a Director of Front Office and be at the forefront of creating unforgettable moments for our guests. With your high energy, enthusiasm, and commitment to excellence, you will oversee all front office operations and lead a team dedicated to providing unparalleled service. Summary: Lead and inspire a team of front office professionals to deliver exceptional guest service Ensure smooth check-in and check-out processes for guests, exceeding their expectations Develop and implement strategies to enhance guest satisfaction and loyalty Foster a positive and engaging work environment, promoting teamwork and professional growth Monitor and manage front office revenue and expenses to achieve financial goals Collaborate with other departments to ensure seamless guest experiences Implement and maintain high standards of service, efficiency, and professionalism Stay current with industry trends and implement innovative practices to enhance guest experiences Join our team and be part of a renowned hotel/resort where you can unleash your potential and make a significant impact in the world of hospitality. Apply now to start your exciting journey as a Director of Front Office! Qualifications 2 years prior departmental management experience in front office or related disciplines Time management and negotiation skills Ability to manage and lead each discipline of the department independently Ability to manage according to employment and Innkeeper laws of the jurisdiction Prior cash handling experience necessary Ability to communicate effectively with the public and other Team Members Read, write and speak English fluently Computer experience required. Proficient in Opera PMS, Micros & Microsoft Office Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify. Salary Range USD $85,000.00 - USD $95,000.00 /Yr.

Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Director of Front Office. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more"….. ABOUT ARLO WYNWOOD Known for its colorful murals, art deco, hip vibe, and Miami's best nightlife scene, Wynwood is the city's most vibrant district and will be home to Arlo Hotels' next property. Hopeful street artists come from near and far to tag their names on the walls of Wynwood; to stand alongside some of the world's best-known street artists. The surrounding streets of Wynwood feature warehouses that have been converted to art galleries, restaurants, late-night bars, artisan shops, and boutique clothing stores. Just 20 minutes from South Beach, Wynwood offers the ideal Miami urban escape. Launching its fifth hotel in the portfolio, Arlo continues to break ground, literally and figuratively, with the first hotel in the Wynwood district. The 217-room property, located at 2217 NW Miami Court, opened in November 2022. The hotel consists of 9 floors including a Penthouse suite, a spectacular rooftop pool with an outdoor bar, lounge chairs and four cabanas serving 360 views. The ground floor consists of a lobby lounge, retail shelves, grab and go bodega, as well as a full-serviced counter lobby bar and restaurant with indoor/outdoor seating. There will be a separate entertainment area, located on the northeast side of the property. The 3rd floor plays host to an outdoor courtyard with a bar and "beer garden", a gallery space that concerts into two flex spaces, a game room which can be converted into a private room, interior bar with lounge spaces, a fitness rom, exterior yoga deck, and a hospitality suite. To bring the art vibes of Wynwood to the property, Arlo Wynwood will have interior artwork in collaboration with Indie Walls (an art curator of new and upcoming local artists) and an exterior facade which will feature graffiti and artwork by local Miami-based artists. This position is responsible for the daily operation of the front desk and liaising with any area impacting guest service. Plans, directs and coordinates activities to ensure exceptional service is achieved. Provides operational support, distributes information, trains, motivates and recognizes team members. Exercises independent judgement and initiative in the course of carrying out overall responsibilities. RESPONSIBILITIES AND AUTHORITIES: * Is an inspirational leader able to motivate team members to be consistently engaged in serving others, always looking for opportunity. * Always treats guests with courtesy and respect in a variety of situations. * Displays honesty & integrity. * Oversees the Front Office Department - Bell Person, Lobby Hosts and Assistant Front Office Managers. * Conducts pre-shift meetings. * Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings. * Motivates and develops team members. * Maximizes room sales, room revenue and profit. * Delivers outstanding service and creates memorable experiences. SPECIFIC DUTIES * Leads and supervises the operational activities of the front office team within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit margins. * Embraces and effectively lives Arlo Core values and culture. * Assigns, coordinates, and supervises work activities of Lobby Hosts/Bell Attendants. * Trains, mentors and develops Lobby Hosts & Bell Attendants. Prepares team member schedules, completes payroll, and monitors labor costs by reviewing daily schedule vs. occupancy and daily operational demands. * Ensures work is completed to include shift closings, room deposits, refunds and rebates. All necessary paperwork is completed. * Conducts Annual Performance Reviews with reporting team members. * Responds immediately to all emergency situations, completes necessary incident reports, and follows up with guests and staff. * Communicates effectively to staff using tools such as: pre-shift briefings, orientation, activities, short take training and developmental reviews. * Manages same day rooms inventory and rate yielding. * Takes personal responsibility for correcting service problems and creates memorable guest experiences. * Completes other duties as assigned by the Hotel Manager. REQUIREMENTS: Education: Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to: * Hospitality Diploma or Degree Preferred * Minimum 2 - 3 years in a Management Position Knowledge: * Hospitality or Customer Service * Opera & PBX experience. Special Requirements: * Fire and Life Safety Director Certification required within first six (6) months of employment. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon. Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes. Learn more about us at **************** Position Overview and Responsibilities At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Director of Experience will be responsible for improving the resident and guest experience throughout the Portfolio. You and your team will serve as the first point of customer service to anyone entering the building. You are responsible for creating the resident experience through demonstration and execution of service requests. In addition, you will be responsible for assisting in quality assurance and system implementations from time to time. Training and growing the team will also be a core function. You will be charged with ensuring hospitality standards are met along with all other related duties and assignments. This is an in-person position located on-site of the property. What You'll Do: Uphold Sentral's standards, best practices, policies and procedures, and value of excellence in customer service. Spearhead and complete technology and equipment set-up for the property. Readily answer all technology-related questions from the building team and residents. Oversee and ensure seamless package acceptance, transition, and delivery. Triage all incoming phone calls to the appropriate property team department. Answer, record, and process all calls, messages, requests, questions, or concerns. Compile and deliver completed leasing applications to the leasing team. Assist the different property teams on an as-needed basis. Prioritize and fulfill the requests of all residents and guests with great friendliness, efficiency, confidentiality, and professionalism. Greet residents by their name and with a smile to make guests feel welcomed and valued. Manage “Move In” program and to ensure smooth transition and execution. Create a personal and inviting environment for all prospects and residents. Ensure that follow-up telephone calls are made to all qualified unclosed traffic within 24 hours. Build the company image by cultivating relationships with influential companies and figures throughout the area. and through attending networking events and relevant industry events. Effectively motivate staff members on a daily basis to promote a positive and exciting work environment. Develop positive relationships with residents to create a personal and welcoming environment. Provide exceptional customer service by adhering to company standards and responding promptly to all resident questions, concerns and requests. Ensure staff compliance with Fair Housing requirements and all applicable laws, codes and ordinances. Investigate resident disturbances, complaints or requests and provide resolution in accordance with regulations established in the lease agreements and/or Condominium Documents. Inspect Property routinely to ensure optimal conditions and report any repair or replacement needs to the Construction Manager or Maintenance Supervisor. Monitor and maintain the cleanliness of the lobby, sidewalks, entrances, and related work areas. Manage current lease audits, property inventory, and service contracts, and arrange new contracts, and terminate existing contracts as required. Facilitate communication between the Construction Team/ Maintenance Supervisor and insurance carrier, fire protection, police department, and other agencies having jurisdiction over property to ensure that property compliance with codes and regulations of each agency. Analyze and report the property financial statements and activity monthly and assist the Asset Manager with the preparation of variance Report, Owner's Letters and Executive Summaries. Complete all equipment and supply leases/purchases for the Property. Perform other related duties and assignments as needed and assigned. Skills and Experience Bachelor's degree 3+ years of experience in the property management industry working in leasing, customer service, and/or hospitality Hospitality experience required Management/employee development experience Proficiency with Yardi Solid understanding of Microsoft Office (Outlook, Excel, Word) Strong knowledge of operations with budget formulation Excellent verbal and written communication skills Keen attention to detail with a creative problem-solving approach Ability to work independently and as part of a team Ability to make decisions and initiate action within established guidelines Ability to manage concurrent projects and competing priorities Ability to follow directions to safely utilize all equipment Ability to handle situations with the highest level of discretion and confidentiality Comfortable working under pressure, handling stressful situations, and acting decisively in an aggressive environment Ability to work a flexible schedule, including evenings and weekends Community Team Perks + Benefits Health & Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars *Premiums apply for spouse, dependent, or family coverage plans Invest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals. Time Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands. These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more! Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community. Deep Savings: All team members are Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more! The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role: Stand behind a desk for the majority of an 8-hour shift Move body in repetitive motions for extended periods of time Work in a space that includes indoor and outdoor spaces, with and without covering Move throughout the property as needed Transport boxes and equipment weighing up to 20 pounds Communicate with other persons in the building Observe details in surrounding areas and on a screen If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section. Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents. As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon. Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes. Learn more about us at **************** Position Overview and Responsibilities At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Director of Experience will be responsible for improving the resident and guest experience throughout the Portfolio. You and your team will serve as the first point of customer service to anyone entering the building. You are responsible for creating the resident experience through demonstration and execution of service requests. In addition, you will be responsible for assisting in quality assurance and system implementations from time to time. Training and growing the team will also be a core function. You will be charged with ensuring hospitality standards are met along with all other related duties and assignments. This is an in-person position located on-site of the property. What You'll Do: Uphold Sentral's standards, best practices, policies and procedures, and value of excellence in customer service. Spearhead and complete technology and equipment set-up for the property. Readily answer all technology-related questions from the building team and residents. Oversee and ensure seamless package acceptance, transition, and delivery. Triage all incoming phone calls to the appropriate property team department. Answer, record, and process all calls, messages, requests, questions, or concerns. Compile and deliver completed leasing applications to the leasing team. Assist the different property teams on an as-needed basis. Prioritize and fulfill the requests of all residents and guests with great friendliness, efficiency, confidentiality, and professionalism. Greet residents by their name and with a smile to make guests feel welcomed and valued. Manage “Move In” program and to ensure smooth transition and execution. Create a personal and inviting environment for all prospects and residents. Ensure that follow-up telephone calls are made to all qualified unclosed traffic within 24 hours. Build the company image by cultivating relationships with influential companies and figures throughout the area. and through attending networking events and relevant industry events. Effectively motivate staff members on a daily basis to promote a positive and exciting work environment. Develop positive relationships with residents to create a personal and welcoming environment. Provide exceptional customer service by adhering to company standards and responding promptly to all resident questions, concerns and requests. Ensure staff compliance with Fair Housing requirements and all applicable laws, codes and ordinances. Investigate resident disturbances, complaints or requests and provide resolution in accordance with regulations established in the lease agreements and/or Condominium Documents. Inspect Property routinely to ensure optimal conditions and report any repair or replacement needs to the Construction Manager or Maintenance Supervisor. Monitor and maintain the cleanliness of the lobby, sidewalks, entrances, and related work areas. Manage current lease audits, property inventory, and service contracts, and arrange new contracts, and terminate existing contracts as required. Facilitate communication between the Construction Team/ Maintenance Supervisor and insurance carrier, fire protection, police department, and other agencies having jurisdiction over property to ensure that property compliance with codes and regulations of each agency. Analyze and report the property financial statements and activity monthly and assist the Asset Manager with the preparation of variance Report, Owner's Letters and Executive Summaries. Complete all equipment and supply leases/purchases for the Property. Perform other related duties and assignments as needed and assigned. Skills and Experience Bachelor's degree 3+ years of experience in the property management industry working in leasing, customer service, and/or hospitality Hospitality experience required Management/employee development experience Proficiency with Yardi Solid understanding of Microsoft Office (Outlook, Excel, Word) Strong knowledge of operations with budget formulation Excellent verbal and written communication skills Keen attention to detail with a creative problem-solving approach Ability to work independently and as part of a team Ability to make decisions and initiate action within established guidelines Ability to manage concurrent projects and competing priorities Ability to follow directions to safely utilize all equipment Ability to handle situations with the highest level of discretion and confidentiality Comfortable working under pressure, handling stressful situations, and acting decisively in an aggressive environment Ability to work a flexible schedule, including evenings and weekends Community Team Perks + Benefits • Health & Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars. *Premiums apply for spouse, dependent, or family coverage plans • Invest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals. • Time Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands. These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more! • Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community. • Deep Savings: All team members are Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more! The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role: Stand behind a desk for the majority of an 8-hour shift Move body in repetitive motions for extended periods of time Work in a space that includes indoor and outdoor spaces, with and without covering Move throughout the property as needed Transport boxes and equipment weighing up to 20 pounds Communicate with other persons in the building Observe details in surrounding areas and on a screen If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section. Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents. As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

At Oxford Collection of Hotels, we don't just provide jobs-we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel. We're looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we'd love to meet you. What We Offer: Competitive pay and performance-based incentives Medical, dental, and vision coverage for peace of mind 401(k) with profit sharing to invest in your future Generous paid time off so you can recharge Exclusive discounts at our properties-because you deserve great getaways, too! Ongoing training, leadership development, and career growth opportunities Ready to be part of something exceptional? Apply today and let's create memorable guest experiences together! As a Front Desk Manager at Oxford, you will provide strong leadership, training, and motivation for the front desk team while ensuring smooth daily operations and adherence to company policies. You will oversee guest relations, resolve concerns with professionalism, and collaborate with other departments to create seamless and memorable experiences. Your role includes supervising front desk staff, managing schedules, upholding cleanliness and sanitation standards, and maintaining a high level of service excellence. Through your leadership, you will drive team performance, optimize front desk operations, and contribute to guest satisfaction and hotel success. ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times. Guest Relations (50%): Register guests, verify registration details, and manage key control Respond to guest inquiries, special requests, and concerns, ensuring optimal levels of guest satisfaction and repeat business Resolve customer complications and complaints by conducting thorough research and determining effective solutions, authorizing revenue allowances only after other alternatives have been offered Remain available to guests at all times and communicate frequently with housekeeping, maintenance, and bistro staff Solicit guest feedback and take corrective action to solve deficiencies Ensure accurate room inventory management, report any guest incidents to management, and maintain up-to-date availability information in the reservations system. Coordinate with various departments (housekeeping, maintenance, food and beverage) to ensure smooth operations and guest satisfaction Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectations Perform all tasks in compliance with federal, state, local, requirements and Oxford Collection of hotels safety standards and security procedures. Maintain integrity, confidentiality, and sensitivity when working with both internal and external clients & guests. Report any maintenance issues to the supervisor or General Manager. Administration (20%): Supervise and evaluate the performance of Front Desk Agents and supervisors, providing training, guidance Make recommendations on performance and discipline as needed Implement company programs and supervise daily front desk operations to comply with SOPs, maximize revenues, and motivate team members Reports any guest incidents to property management team Manage time and attendance records, including scheduling, ensuring compliance with company policies and addressing any discrepancies Leadership & Supervision (20%): Serve as a role model for clerks and other employees Obtain sales leads for the sales department and support other hotel functions as needed Train and mentor front desk staff, providing performance evaluations and resolving problems through open communication Make decisions based on experience and good judgment, adapting approaches as needed to accommodate unusual situations Maintain integrity, confidentiality, and sensitivity when working with both internal and external clients and guests Other (10%): Works with front desk staff to ensure that the hotel meets cleanliness and sanitation standards Complete a daily activity log with pertinent shift information for co-workers and leadership team Adhere to attendance policies and maintain regular availability for scheduled shifts May participate in the drivers program or other hotel-related duties as assigned Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority. CORE SKILLS AND VALUES: Company Character - Supports company vision and values Customer Service - Understands and meets the needs of customers Decision Making - Capably makes decisions on business acumen and intuition Detail Orientation - Is accurate with details and numbers Professional Appearance - Presents a professional and polished look Team Orientation - Works cooperatively with others, establisher rapport, and is organizationally sensitive Time Management - Produces excellent results despite time restraints PREFFERED EDUCATION & EXPERIENCE High School Diploma or GED preferred 2+ years of Manager experience preferred Hospitality / hotel work experience preferred JOB REQUIREMENTS Food handler's license and liquor server permits as required by state law (or ability to obtain) Proof of eligibility to work in the United States Reliable transportation to and from work Ability to work a flexible schedule including evening, weekends and holidays Reliable and consistent attendance PHYSICAL REQUIREMENTS Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently Must be able to lift 50 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat) Must be able to climb stairs both inside and outside in a variety of weather conditions Oxford Collection of hotels is proud to be an Equal Employment Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. All offers are contingent on pre-employment screening.

Job Details Hotel Valencia Riverwalk - San Antonio, TX Full TimeDescription Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!! Come be a part of an AWARD-WINNING TEAM. Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels created for today's passionate traveler. Each of our hotels is intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond. JOB SUMMARY Responsible for managing all aspects of the Front Office and Guest Services function of the hotel, personally monitoring service and proactively identifying areas of opportunity, ensuring compliance with service and operational standards. Coordinates with all departments throughout the hotel to ensure guest and internal requests are properly fulfilled. Ensures department expenses are in line, maintaining budgeted productivity levels while maximizing guest satisfaction. ESSENTIAL DUTIES & FUNCTIONS Operational Responsibilities Responsible for planning the day-to-day operations of the Front Office and Guest Service departments and executing goals. Provides a positive work environment through motivation, support, empowerment, and development for associates through teamwork and clear communication. Monitors and responds appropriately to guest service functions, ensuring service standards are maintained. Maintain budgeted expenses for the Front Office and Guest Service departments. Process and submit all invoices to accounting in a timely manner. Assist Front Desk Agents with check-ins and check-outs. Maintain and promote special guest programs and branded initiatives. Complete special projects in a timely manner as required. Monitor department to ensure the highest quality of guest relations. Identify opportunities for process improvements and operational efficiencies. Managerial Responsibilities Maintain a positive work environment and be a leading positive force in the team. Walk public spaces, including but not limited to Front Drive, Lobby, and public restrooms multiple times per shift to ensure the desired ambiance is up to company standards. Maintain the integrity of cost controls and proper maintenance of assets Responsible for assisting in the supervision and performance of all Front Office-related operations and personnel. Monitor and maintain Front Office quality and costs. Prepare the reports for and attend monthly AR meetings. Compile information regarding internet bookings and process billing accordingly. Managing billing for AR accounts as needed Monitor the time and attendance of employees through Paycom Schedule front office and guest services staff and ensure labor expenses are maintained according to budget and forecast, and service level is at the expected level. Investigate and resolve any service issues properly, addressing both internally and recovering the guest as appropriate. Be on call 24/7 for any emergency situations that may arise Be available to do Manager on Duty weekends as required. Any other duties assigned by your immediate supervisor Cover as shift Manager on Duty as needed Create and communicate weekly schedules and enter them in each system (Hotel Effectiveness and Paycom) Monitor labor productivity daily and adjust appropriately as needed Interview and hiring front office and guest service candidates. Guest Services Daily review guest feedback and immediately develop and execute a plan to improve food quality Investigate and resolve any service issues properly, addressing both internally and recovering the guest as appropriate Make and receive calls regarding guest accounts Assist with customer service with the patrons at the desk, lobby or any other area of the hotel Exemplify and reinforce the company's service culture and positive work environment Ability to effectively receive and provide feedback Team Support and Training Relentlessly train and motivate customer service employees. Relentlessly rehearse the steps of service with the employees in the lobby daily Spent a significant amount of time in the lobby, engaging with customers, monitoring, and ensuring the highest level of service, and supporting and assisting the team as necessary. Assist in the training and motivation of front-of-house staff Consistently develop and execute new training topics based on staff and operations needs Always be available to assist other departments Attend and complete company-mandated training Attend and participate in company-organized training Participate in a book club Communication and Reporting Effectively manage all hotel communication, both internal and with guests, using communication platforms Effectively communicates and manages guest issues and follows up to ensure timely resolution. Ensure timely and accurate reporting of daily operating results and statistical information as related to revenue and expenses. Report any incidents and create an incident report on the same day Review daily MOD pass on and communicate as needed Attend the Daily Stand up and Recovery meeting and communicate answers to any questions timely manner Review and respond to emails effectively without delay Effectively cooperate with and assist the Director of Sales Marketing on group billing Assist with accounting items such as monthly tax exemption/ guests billing inquiries Post all necessary information needed for employees on the communication board Safety & Compliance Maintain a safe, clean operating environment, ensuring compliance to all local health codes and regulations. Ensure to complete all required certifications, harassment, and safety and security training Ensure that all Front Office and Guest Services staff complete all required certification, harassment, safety and security training Ensure to monitor and promote a safe environment in the areas of responsibility, free of any safety and security hazards Ensure to provide a healthy and harassment-free environment for all employees Physical Requirements Sitting: Completion of office work at an average of 2 hours a day. Standing/Walking: Frequent with 6 to 7 hours a day Lifting/Carrying: Occasionally 5lbs-50lbs Other Physical Requirements: Physical abilities, including bending, reaching, and the ability to operate by walking/standing in the lobby for 6 to 7 hours daily. They must also possess good vision and dexterity. Working Environment Interior: Working in a variety of interior spaces, including lobby areas, offices, guestrooms, hallways, storage, and meeting spaces. On occasion, in food and beverage areas such as restaurant/ bar/back of house kitchen areas. Exterior: Walking front drive, terrace, courtyard, assisting with valet parking and guest luggage assistance when needed, while also dealing with weather conditions, customer service, and staff management. BASICS Maintain cleanliness and organization in all work areas Display courteous behavior with guests and team members Report any unsafe conditions immediately Ensure hotel equipment is in proper working condition Perform any additional duties as assigned by the supervisor Always applies the principles of trust, honesty, respect, integrity, and commitment. Develops working relationships with vendors, contractors, city officials, and others to ensure the best interests of the hotel are a primary focus. Establishes confidence in the customer service throughout the hotel and throughout the Valencia Group. Qualifications CANDIDATE PROFILE Education and Experience Minimum of 2 years in a hotel leadership position Minimum of 3 years in the hospitality industry High School diploma or equivalent Minimum one year of experience preferred in either Front Office or Housekeeping Valid Driver's license preferred ESSENTIAL SKILLS AND QUALIFICATIONS Strong verbal and written communication skills Effective time management and problem-solving skills Proficiency in Microsoft Office Suite, Windows, and cloud-based applications, familiarity with Property Management Systems, handling online bookings and guest feedback Ability to work well with a team and demonstrate attention to detail Excellent organizational skills and interpersonal abilities Demonstrates commitment to Valencia Group Hospitality operating principles and philosophies. Holds self and others accountable for achieving results. Addresses conflict in a timely manner. Contributes to team results. Deals with change effectively. Makes decisions, including employees/team, and commits to a course of action with available information. Develop an understanding of all VGSOPs and LSOPs pertaining to Front Office and Guest Services, those impacted by Front Office and Guest Services, and VGSOPs and LSOPs pertaining to the hotel as a whole, effectively adhering to and/or putting those policies into practice. Establishes effective, two-way communication with all subordinates. Effectively coaches and develops all members of the Front Office and Guest Services team. Finds opportunities to develop all members of the Front Office and Guest Services team Effectively conveys operating standards to all members of the Front Office and Guest Services team. Holds all members of the Front Office and Guest Service team accountable for performing to standards. Communicates effectively with others Works productively with a team Contributes to team results. Ability to follow safety guidelines. Professional behavior, able to work for long periods of time. Ability to work under pressure in a fast-paced environment. BENEFITS: Medical, Dental, Life insurance Paid Time Off Paid Community Service Days Click here to learn more Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force. Valencia Hotel Group has been named in Newsweek's list of America's Greatest Workplaces in these categories: America's Greatest Workplaces for Women 2024 America's Greatest Workplaces for Job Starters 2024

Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon. Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes. Learn more about us at **************** Position Overview and Responsibilities At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Experience Manager is essential to supporting our hospitality products at the property level. This role provides five-star guest service by communicating with guests prior to arrival, greeting them upon arrival and assisting them throughout their stay. This is an in-person position located on-site of the property. What You'll Do: Uphold Sentral's standards, best practices, policies and procedures, and value of excellence in customer service Handle property assets, guest and resident information in a way that maintains Sentral standards, best practices, and policies and procedures Work to organize guest stays to ensure thorough service throughout the guest experience Ensure every guest experiences five-star service in a hospitality environment and actively seek five star/positive reviews from guests; coach Experience Team to do the same Set the example for the Experience Associates by projecting an upbeat and positive attitude, warmly acknowledging all residents, guests, and vendors with a smile, greeting them first and conveying a willingness-to-serve attitude Assist in development, creation and ongoing improvement of guest communications, Guest Book, Guidebook, and other items to promote guest experience as deemed necessary by Sentral and the General Manager. Work closely with property team members to ensure that they are updated, trained, and ready when residents or guests have questions Lead the Experience Team Plan, coordinate and oversee resident and guest events with assistance of Sentral Marketing and Explorer teams Oversee each guest experience through tasks including but not limited to ensuring room is inspected and amenity is placed, ensuring Experience Team knows when to expect guest, ensuring guest is having a great stay, ensuring guest departs and housekeeping is aware then re-inspecting the room for either another guest arrival or resident return Prior to Head of Housekeeper position starting, manage the relationship with 3rd party housekeeping vendor Lead Experience Team on implementing guest experience/events and communications Learn and train others on community systems Work closely with the Technology team to oversee hospitality technology implementations onsite Assist in developing processes and SOPs for experience and reservations team as appropriate Respond to booking inquiries, guest questions, onsite issue resolution and billing questions, and follow up with the guest to ensure satisfaction Collaborate with Revenue Management team to ensure rate adjustments will help maximize booking revenue Perform other related duties and assignments as needed and assigned Skills and Experience Bachelor's degree in hospitality management preferred Experience in hospitality (hotels and resorts, private luxury clubs, travel management, etc.) Strong customer service track record that demonstrates an ability to make people feel cared for and supported even under stressful circumstances Exceptional interpersonal and self-awareness skills, including active listening skills Proficient with communication technology and quick learner of new software Excellent written and verbal communication skills Demonstrated enthusiasm for creating inclusive and respectful workplaces Unquestioned integrity with the ability to manage confidential information and sensitive situations with the highest level of discretion and judgment Ability to work a flexible schedule, including evenings and weekends Community Team Perks + Benefits Health & Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars. *Premiums apply for spouse, dependent, or family coverage plans Invest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals. Time Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands. These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more! Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community. Deep Savings: All team members are Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more! The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role: Stand behind a desk for the majority of an 8-hour shift Move body in repetitive motions for extended periods of time Work in a space that includes indoor and outdoor spaces, with and without covering Move throughout the property as needed Transport boxes and equipment weighing up to 20 pounds Communicate with other persons in the building Observe details in surrounding areas and on a screen If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section. Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents. As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

We are looking for a Front office manager to manage our front of house. You will act as the 'face' of our hotel and ensure guests receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services. As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers. Responsibilities Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets) Train, supervise and support office staff, including receptionists, security guards and call center agents Schedule shifts Ensure timely and accurate customer service Handle complaints and specific customers requests Troubleshoot emergencies Monitor stock and order office supplies Ensure proper mail distribution Prepare and monitor office budget Keep updated records of office expenses and costs Ensure company's policies and security requirements are met Requirements Proven work experience as a Front desk manager or Reception manager Hands on experience with office machines (e.g. fax machines and printers) Thorough knowledge of customer service, office management and basic bookkeeping procedures Proficiency in English (oral and written) Solid knowledge of MS Office, particularly Excel and Word Excellent communication and people skills Good organizational and multitasking abilities Problem-solving skills High School diploma; additional certification is a plus Guest Services No Job Description for a position can possibly include all duties, which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The following is a summary of the major responsibilities of the position. Position: Front Office Manager Essential Functions: All areas Welcome guests in a friendly, prompt professional manner at all times. Check guests in, issue room keys. Ensure required identification is taken from the guests at check-in line with local legislative requirements. Answer phones in prompt and courteous manner. Answer, record and process all guest call, messages, requests, questions or concerns. Check guests out, including resolving any late or disputed charges. Accurately process all cash and credit card transactions using established procedures. Train front desk in all aspects of the front desk. Accurately bill and record payments of Accounts Receivables. Take action, solve problems/complaints using appropriate service recovery guidelines. Follow established safety protocols and procedures at all times. Understand the use of the time clock and the importance of "clocking in & out" for any un-work-related activity. Creates schedules for front office staff. Makes sure time clock punches are correct. Work with your team and communicate with other departments as per hotel procedures to ensure excellent quality and service. Fill in for the Breakfast/Lobby attendant when needed. Tools and Equipment: Bell stand luggage carts, hand truck Computer and printer, telephone, pen/pencil, photo-copying machine, facsimile machine Working Environment: Interior and exterior of hotel in center of front drive. Physical Job Requirements Frequently standing up behind the front desk and front office areas. Carrying or lifting up to 50 pounds Handling objects, products and computer equipment. standing, stooping, lifting Climbing Climbing up to but not limited to one flight of stairs. Work Environment Inside 100% of work period (approximately 8 hour shift) Interior and on occasion exterior of hotel with exposure to weather conditions. Continually standing for long periods of time, up an entire shift. Must be able to lift up to 50lbs. Must be willing to assist with Concierge & Front Desk Duties Visibly must be able to use computer for extended periods of time Must answer phones in a clear, understandable tone Must be able to push or pull a fully loaded bell cart full of luggage Must be able and willing to use stairs whenever necessary Background check is required.

This position contributes to Sanctuary success by ensuring total guest satisfaction, especially relating to the service guests receive in all areas of the Front Desk and PBX, through interaction that exceeds expectations; with a focus on maintaining the facilities to our superior standards. JOB FUNCTIONS Note: the following duties and responsibilities are not all-inclusive * Delegate work evenly to all front office departments utilizing each shift to its fullest capacity. * Enforce high standards of professionalism among the Front Office department. * Implement all guidelines and procedures as established in the employee handbook. * Keep all departments updated on changes and additions with well-written memos, e-mails and verbal communication. * Checks guest in and out in an efficient and friendly manner, using guest names whenever possible. Assures that guests are assigned type of room requested and the correct rate is charged * Resolves and follows up guest complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. * Work in conjunction with the Sales Department and Reservations to ensure maximum hotel occupancy. * Supervise daily room blocking. * Schedule and preside over departmental meetings on a monthly basis as a tool of communications with front-line employees. * Attend weekly resort staff meetings. * Assure that all guests, first time or return, are greeted with high professional standards. * Work closely with the Housekeeping and Maintenance departments at all times. * Supervise the updating of Guest History program and educate each department of their need for involvement. * Oversee concierge operations and relations with concessionaire operators. * Keep flexible schedule in order to accommodate the arrivals and departures of hotel guests. * Assure that all financial and credit procedures are followed. Follow-up on credit problems with Financial Manager * Meet weekly with the Director of Operations to discuss topics of mutual concern. * Ensure all areas of the front desk operate in harmony with other hotel departments, providing optimum service to guests at all times. * Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management. * Perform additional duties as requested by the Director of Rooms. SUPERVISORY RESPONSIBILITIES * Carry out supervisory responsibilities in accordance with organization policies/applicable law. * Supervise the front desk, reservations, PBX, bell staff & concierge areas. * Supervise and train employees to provide a well-maintained resort. * Conduct performance appraisals as necessary; perform 90 day and annual evaluation of Front Office staff. * Manages the staff at the Front Office, Guest Services and Core Agent - conducts interviews, departmental training, and provide hands-on support and feedback. * Monitor the office supplies for the Front Office within budget standards. JOB REQUIREMENTS The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. * 2 - 3 years of luxury hotel experience in a Hotel/Resort Front Office management role required * Strong leadership, communication, and problem-solving abilities * Flexible availability, including weekdays, weekends, holidays, and evenings * Must maintain highest ethical standards - possessing integrity, honesty, and care. * Grooming is a factor of the utmost importance. * Computer skills and typing abilities a must. * Ability to listen effectively, to speak and write English clearly. * Must be in good physical condition with the ability to stand, sit, kneel and constantly be poised for mobility to handle specific details or demands of quality and speedy guest services. * Hearing and visual ability to observe and detect signs of emergency situations * Excellent communication and interpersonal skills. * Proven ability to lead, motivate, train and appropriately discipline staff. * Ability to identify, address and resolve conflict. QUALIFICATIONS Education High School Diploma/G.E.D. Equivalent Related Work Experience At least 2 - 3 years past managerial experience in the hospitality industry.

REPORTS TO: Hotel Manager, Director of Front Office, Front Office Assistant Manager, Manager on duty. SUPERVISES: Front Desk Agents, Bell/Door staff, and Concierge staff. WORK ENVIRONMENT: Front Desk and Back Office Areas, Guest Rooms and Public Areas. Job involves working: * under variable temperature conditions. * under variable noise levels. * indoors. KEY RELATIONSHIPS: Internal: Staff in Front Desk, Bell/Door, Transportation, Concierge, Reservations, Front Desk Management, Hotel Assistant Managers, Catering & Sales, Food and Beverage, Accounting, Housekeeping, Executive Offices, Security and Engineering. External: Hotel guests/visitors, Tour company representatives, Limousine service personnel, other hotels and vendors/suppliers, and Group Coordinators. QUALIFICATIONS Essential: * High school graduate or equivalent vocational training certificate, some college. * Previous experience in cashiering. * Previous experience in Hotel Management Preferred. * Fluency in English, both verbal and written. * Compute basic arithmetic, including using of percentages. * Ability to: * perform job functions with attention to detail, speed and accuracy. * prioritize and organize. * be a clear thinker, remaining calm and resolving problems using good judgment. * follow directions thoroughly. * understand guests' service needs. * work cohesively with co-workers as part of a team. * work with minimal supervision. * maintain confidentiality of guest information and pertinent hotel data. * ascertain departmental training needs and provide such training. * direct performance of staff and follow up with corrections when needed. * satisfactorily communicate with guests, management and co-workers in a courteous, empathetic and discreet manner. * maintain regular and punctual attendance. * adhere to Peabody grooming standards. * exemplify Peabody Service Excellence. 7. Input and access information in the property management system/computers/point of sales system. 8. Must have proven guest relationS skills. Desirable: * Some college or training in Hospitality Industry. * Ability to communicate in a secondary language. * Previous experience as a Front Desk Supervisor. * Ability to suggestively sell. * Previous guest relations training. * Previous experience in a Preferred Hotel. PHYSICAL ABILITIES Essential: * Remain in stationary position for extended hours throughout work shift. ESSENTIAL JOB FUNCTIONS * Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. * Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. * Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. * Maintain positive guest relations at all times. * Resolve guest complaints, ensuring guest satisfaction. * Monitor and maintain cleanliness, sanitation and organization of assigned work areas. * Maintain complete knowledge at all times of: * * all hotel features/services, hours of operation. * all room types, numbers, layout, decor, appointments and location. * all room rates, special packages and promotions. * daily house count and expected arrivals/departures. * room availability status for any given day. * scheduled in-house group activities, locations and times. * all hotel and departmental policies and procedures. * Access all functions of the computer system. * Ability to follow proper Peabody Hotel phone etiquette. * Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business. * Ensure that current information on rates, packages and promotions is available at the Front Desk and that all staff is knowledgeable regarding such. * Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations. * Ensure that staff members report to work as scheduled. Document any late or absent employees. * Coordinate breaks for staff. * Assign work duties to staff. * Conduct pre-shift meeting with staff and review all information pertinent to the day's business. * Inspect grooming and attire of staff; rectify any deficiencies. * Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel. * Constantly monitor staff performance in all phases of service and job functions; rectify any deficiencies with respective personnel to include Front Desk staff, Bell/Door staff, PBX staff, Reservations staff and Concierge staff. * Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently. * Monitor communication logs and ensure that guest requests are followed up within specified amount of time, according to hotel standards. * Monitor safe deposit box procedures; audit accuracy of cards with proper signatures and ensure availability of keys. * Monitor guest mail and ensure that it is processed according to procedures. * Monitor and ensure that express checkouts are processed through the system. * Monitor the staff's interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel. * Assist staff with their job functions to ensure optimum service to guests. * Observe guest reactions and confer frequently with staff to ensure guest satisfaction. * Assist guests with reports of lost/stolen articles, following hotel policy. * Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations. * Ensure security of guest room access. * Monitor and ensure that all cashiering procedures comply with Accounting policies and standards regarding: * Contracted banks. * Shortages/overages. * Late charges. * Petty cash/paid outs. * Adjustments. * Posting charges. * Making change for guests. * Cashing personal/travelers checks. * Payment methods/processing. * Settling accounts. * Closing reports. * Cashier reports. * Balancing receipts. * Dropping receipts. * Securing banks. * Review previous night's no-shows, verify and ensure billing of such. * Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures. * Assist staff with expediting problem payments. * Anticipate sold-out situations and know how many rooms are overbooked. Handle overbooked or "walked" guests. * Audit surrounding area hotels daily for status of rooms, rates, discount rates and packages. Maintain current list of available locations for walk situations. * Anticipate low occupancy periods and coordinate blocking of rooms with Executive Housekeeper to maximize labor costs, deep cleaning and maintenance of rooms. * Review the arrival report for accuracy and completeness. Check printed registration cards against information on arrival report; rectify any deficiencies with respective personnel. * Ensure that all VIPs are pre-registered according to standards. Monitor VIP arrivals; greet and escort them to their room. * Work closely with Housekeeping management to ensure accurate status of each room, readiness of rooms for check-in and to report guest concerns. * Print special requests report and block according to specifications. * Balance room types daily. * Print credit check report and review status of each account. Follow up on accounts beyond approved credit limits. * Review resumes for arriving groups; organize and coordinate master accounts and check-in/ pre-registration procedures. * Print and review masters for departed groups; check accuracy and distribute to Accounting. * Review flag reports and follow up accordingly. * Coordinate delivery time of amenities with Room Service, ensuring timely delivery. * Review requests for late checkouts and approve according to occupancy. Communicate this information to Housekeeping. * Daily review all out-of-order rooms with respective departments to determine most current status and estimated date for return to room inventory. * Print report on discrepant rooms, research discrepancies and enter current status accordingly. * Complete an inspection of all guest room floors, public areas and restrooms daily and rectify deficiencies with respective departments. * Complete bucket check nightly. * Monitor communication logs and ensure that guest expectations and requests are fulfilled. * Maintain awareness of undesirable persons on hotel premises and escort off property. Contact Security where necessary. * Ensure all closing duties for staff are completed before staff signs out. * Conduct a ____ week formal training program on the required job functions with criterion expected and department orientation with new hires. Conduct ongoing training with existing staff. * Must be effective in handling problems in the workplace, including anticipating, identifying, and solving problems as necessary * Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust, or modify to meet the constraints of the particular need. * Ability to type a minimum of 30 words per minute. * Provide feedback to staff members on their performance. Handle disciplinary problems and counsel employees. * Foster and promote a cooperative working climate, maximizing productivity and employee morale. * Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs. * Document pertinent information to the designated department. * Complete all paperwork and closing duties. * Review status of assignments and any follow-up action with on-coming Supervisor. SECONDARY JOB FUNCTIONS * Complete and direct scheduled inventories. * Prepare weekly forecast of revenues and labor costs. * Conduct monthly departmental meetings. * Attend designated meetings. * Interview Front Desk applicants. * Complete departmental filing. * Escort employees to the cashier room and their vehicles during specified hours. * Provide guest room tours. * Assist the Front Desk Manager with preparation of annual forecasts and rooms budget. * Assist in strategizing control of room inventory to maximize revenues. * Follow up on assignments given by Front Desk Manager. STANDARD SPECIFICATIONS Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

HOURLY RATE OF PAY RANGE: $29 - $31 The Sacramento Marriott Rancho Cordova is seeking an experienced and dynamic Front Office Manager to lead our Guest Services team. This is an exceptional opportunity! Our 265-room property has just completed a full renovation from top to bottom. This pivotal role offers a unique chance to shape the front-of-house guest experience as we emerge from renovation and begin to rebuild a reputation for excellence within a revitalized and forward-thinking hospitality environment. This is an hourly manager position and open availability is required. Key Responsibilities: * Lead daily front desk operations including check-in/check-out, guest inquiries, reservations, and concierge services. * Hire, train, schedule, and manage front desk associates, night auditors. * Ensure a warm, welcoming, and efficient arrival and departure experience for all guests. * Implement service standards and operational procedures that uphold Marriott brand standards. * Resolve guest concerns and issues promptly, professionally, and effectively. * Oversee and manage the hotel lobby experience, ensuring cleanliness, ambiance, and guest comfort. * Collaborate with Housekeeping, Engineering, and other departments to ensure room readiness and seamless service. * Maintain effective communication through daily shift briefings and regular team meetings. * Monitor and manage front office expenses, payroll, and labor forecasting. * Manage Marriott systems and software including PMS, MARSHA, and Mobile Key. * Maintain accurate records of guest accounts, incident reports, and shift activity. * Handle group arrivals/departures and VIP experiences with personalized attention. * Ensure compliance with company policies, safety standards, and cash handling procedures. * Continuously evaluate and improve guest service delivery through feedback and performance metrics. Qualifications & Experience: * Minimum 3 years of Front Desk Agent experience in a hotel environment required * Minimum 1-2 years of supervisory experience required * Minimum 2 years of Front Office Manager experience required * Strong knowledge of front desk systems and Marriott brand standards preferred * Proven ability to manage and motivate a team while leading by example * Exceptional customer service and conflict resolution skills * Strong organizational, multitasking, and time-management abilities * Proficiency in Microsoft Office (Word, Excel, Outlook); Marriott systems (PMS, MARSHA, GXP) highly preferred * Flexible availability required, including weekends, evenings, and holidays * Excellent written and verbal communication skills * Energetic and professional demeanor with a passion for hospitality * Must successfully pass a background check, including a credit check and Motor Vehicle Record (MVR) screening Benefits: * Medical (Anthem/Kaiser) * Dental (Aetna) * Vision (VSP) and Life (The Hartford) * Voluntary Benefits including Accident, Critical Illness, Hospital Indemnity, Supplemental Life (The Hartford) * 401K Retirement Benefits with 4% match and immediate 100% vesting (Transamerica) * Vacation and Sick Pay * Room Discounts with any Marriott Brand Hotel (31 different brands globally) * Additional Room Discounts for select hotels within portfolio Sacramento Marriott is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to Rebecca E. Garcia at **************************************** or call ************ to let us know the nature of your request.

Schulte Companies is seeking an energetic, experienced, and hands on Front Office Supervisor to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Provide the highest quality of service to the guest at all times. Anticipate and exceed guest expectations. Assign specific duties to staff for efficient operation of department. Assist in training new associates and cross-training existing associates. Assist in interviewing and hiring new associates for the department. Promote teamwork and associate morale. Treat people with respect. Recognize associate successes. Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency. Assist Emergency Response Team as necessary. Know location and use of fire extinguishers. Monitors daily status of rooms, rates, discount rates and packages. Maintains current list of available rooms for walk situations. Coordinates blocking of rooms. Checks printed registration cards against information on arrival report and rectifies any discrepancies. Ensures prompt and courteous service to guests. Pre-registers guests according to standards. Completes and monitors employee schedule. Monitors VIP arrivals. Notify Maintenance Department of any maintenance issues. Keeps track of rooms to ensure accurate status and readiness for check-in. Hires, coaches and disciplines direct reports Interacts positively and professionally with guests to resolve issues. Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act. Promote a harassment free work environment. Acts as Manager on Duty as required. Work nights, weekends, and holidays as necessary. Perform various other duties as assigned to meet business objectives EDUCATION AND EXPERIENCE In-depth knowledge of hotel Front Desk operations Basic math skills Ability to communicate effectively verbally and in writing Strong leadership skills Ability to exceed expectations of guests and team members Excellent time management skills KNOWLEDGE, SKILLS AND ABILITIES Ability to multi-task Team player Ability to exceed expectations of guests *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. This position is tipped eligible. Specific compensation and benefit details will be discussed during the interview process.

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Job Description Responsible for overseeing hotel occupancy and promoting the efficient operation of front desk, bell desk, housekeeping, and call center ensuring appropriate service to hotel guests. Job Duties · Manage hotel and related departments to ensure maximum occupancy, efficiency and revenue. · Hire, supervise, train, evaluate work performance, and administer discipline for team members. · Maintain knowledge of industry practices, hotel markets and statistical data. · Possess knowledge of room rates, types and availability. · Maintain and ensure proper par levels of supplies and equipment. · Coordinate special events and promotions with other departments. · Resolve customer complaints or disputes. · Ensure compliance with established company policies and procedures and regulatory controls and the Pennsylvania Gaming Control Board. · Responsible for property public area cleanliness and sanitation. · Authorized to extend complimentary services in accordance with the approved comp matrix. · Develop operating budgets and meet established goals. · Review and approve all OTA invoices. · Other duties as assigned by management. · May assist in assigning and inspecting cleanliness on the casino floor. Qualifications · Thorough understanding of hotel computer system. · Minimum 3 years supervisory experience and 5 years hotel experience · Ability to operate LMS, ATI, Rainmaker and Microsoft Office applications. · Knowledge of hotel key system · Must be able to work in smoke filled environments. · Must be able to qualify for and maintain licensure as required by Pennsylvania Gaming Control Board. Must have thorough knowledge of approved Responsible Gaming Program. Additional Information All your information will be kept confidential according to EEO guidelines. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Job Description Responsible for overseeing hotel occupancy and promoting the efficient operation of front desk, bell desk, housekeeping, and call center ensuring appropriate service to hotel guests. Job Duties · Manage hotel and related departments to ensure maximum occupancy, efficiency and revenue. · Hire, supervise, train, evaluate work performance, and administer discipline for team members. · Maintain knowledge of industry practices, hotel markets and statistical data. · Possess knowledge of room rates, types and availability. · Maintain and ensure proper par levels of supplies and equipment. · Coordinate special events and promotions with other departments. · Resolve customer complaints or disputes. · Ensure compliance with established company policies and procedures and regulatory controls and the Pennsylvania Gaming Control Board. · Responsible for property public area cleanliness and sanitation. · Authorized to extend complimentary services in accordance with the approved comp matrix. · Develop operating budgets and meet established goals. · Review and approve all OTA invoices. · Other duties as assigned by management. · May assist in assigning and inspecting cleanliness on the casino floor. Qualifications · Thorough understanding of hotel computer system. · Minimum 3 years supervisory experience and 5 years hotel experience · Ability to operate LMS, ATI, Rainmaker and Microsoft Office applications. · Knowledge of hotel key system · Must be able to work in smoke filled environments. · Must be able to qualify for and maintain licensure as required by Pennsylvania Gaming Control Board. Must have thorough knowledge of approved Responsible Gaming Program. Additional Information All your information will be kept confidential according to EEO guidelines. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.