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Front Desk Administration jobs at Marriott International - 2674 jobs

  • Hotel Front Desk Associate - Full Time

    Marriott International 4.6company rating

    Front desk administration job at Marriott International

    Job Summary: We are looking for a Guest Service Representative/Front Desk Clerk who will enthusiastically greet and welcome guests to the hotel. The representative will complete check-in and/or check-out of guests' stays per Marriott standards. The hotel front desk clerk will accommodate special requests and ensure that all guests have a great experience while staying at our hotel. PM Agent: 3pm-11pm Weekends are required Benefits for the Guest Service Representative/Hotel Front Desk Clerk: Competitive Pay Paid Time Off Employee Rate Discounts for Marriott hotels Team Work Environment Opportunities for Growth Responsibilities Greet customers promptly with a friendly and sincere welcome. Use a clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as hotel amenities and local attractions Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer Complete registration process by inputting and retrieving information from the computer system, confirming information including number of guests and room rate. Promote all marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and area's attractions Promptly answer the telephone using a clear speaking voice. Answer telephone with the hotel's scripted greeting. Input messages into the computer and retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Ensure all guest correspondences are kept confidential Close guest accounts at time of check out and inquire guest of satisfaction. In the event of dissatisfaction, contact management immediately Resolve issues such as location changes, providing additional room amenities and credit issues Record guest comments or complaints by listening and offering assistance in order to resolve any problems such as price conflicts, insufficient heating/cooling, etc. Performs miscellaneous job-related duties as assigned Requirements and Qualifications Regular attendance is essential May be required to work varying schedules and holidays Required to fully comply with the hotel's rules and regulations Any combination of education and experience equivalent to graduation from high school or any other combination of education, training, or experience that provides the required knowledge skills and abilities Requires continual standing and movement throughout front office area Periods of standing exceeding 50% of work shift are required Maintain a well-groomed and professional appearance About Us: American Hospitality Management, Inc. (AHM) is a nationwide, award-winning, hospitality management group servicing limited and full service hotels, extended stay, and resort properties. The team culture throughout AHM Corporate and each property is unlike any other. We are one big team who provide a creative and collaborative environment for one another, supports each other, and assists each other whenever we are able. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    $23k-30k yearly est. Auto-Apply 37d ago
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  • Overnight Front Desk Agent

    Accor Hotels 3.8company rating

    Boston, MA jobs

    Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel. Job Description The Overnight Front Desk Agent welcomes and registers guests, presents statements, and collects payment for departing guests. They also communicate with housekeeping, maintenance, and guest services to fulfill guest requests. Overnight Front Desk Agents select and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms. Overnight Front Desk Agents work closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check in and check out. Qualifications Minimum of 1-2 years' experience in a luxury hotel environment preferred High school diploma or equivalent Previous experience with OPERA preferred Ability to focus attention on guest needs, remaining calm and courteous at all times Must be able to handle a multitude of tasks in an intense, ever-changing environment Ability to use various computer programs including MS Office Suite Additional Information Hourly Wage: Intro rate at $27.90, hourly rate after 90 days is $31.00 Employee benefit card offering discounted rates in Accor worldwide for you and your family. Excellent Company benefits including medical, dental, vision and life insurance. Personalized development opportunities across Accor's extensive brand portfolio. Ability to make a difference through our Corporate Social Responsibility activities.
    $27.9-31 hourly 1d ago
  • Front Desk Agent

    Accor Hotels 3.8company rating

    Boston, MA jobs

    Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel. Job Description The Front Desk Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. * Monitor Queue Rooms throughout the day. * Address and resolve guest needs as they arise and escalate to the manager as necessary. * Monitor and solve open folios daily. * Check in and check out guests according to Raffles standards * Assist with inquiries via phone call, email or text message * Manage transactions and collect payments from guests, process refunds and petty cash, produce receipts * Responsible for maintaining and balancing of their bank float each shift * Process currency exchange as requested * Assists to direct and walk guests to their destination in the hotel * Work with HOTSOS for guest requests. * Work with Alice to review guest itinerary * Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. * Always be attentive, friendly, helpful, and courteous to all guests, managers, and other employees. * Monitor all VIP's and special guest requests. * Complete daily front desk agent checklist. * Be familiar with all corporate sponsored programs, luxury programs, and the standards and procedures for each. * Always maintain a warm and friendly demeanor. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be extremely professional and demonstrate genuine and intuitive service. * Attend departmental meetings and trainings. * Maintain regular attendance per schedule. * Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform. * Maintain high standards of lobby and front desk area appearance according to Raffles Standard * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to cross-train in other hotel-related areas. * Must be able to maintain confidentiality of information. * Must be able to show initiative, including anticipating guest or operational needs. * Perform other duties as requested by management. * Offer room upsell to guests when appropriate Qualifications Education & Experience: * Experience in a hotel or a related field preferred. * High School diploma or equivalent required. * Computer experience required. * Customer Services experience required. Physical Requirements: * Flexible hours including overnight shifts * Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. * Ability to stand during entire shift. Additional Information Hourly Wage: Intro rate at $27.00 - wage after 90-day probationary period at $30.00 Employee benefit card offering discounted rates in Accor worldwide for you and your family. Excellent Company benefits including medical, dental, vision and life insurance. Personalized development opportunities across Accor's extensive brand portfolio. Ability to make a difference through our Corporate Social Responsibility activities
    $27 hourly 1d ago
  • Overnight Front Desk Agent

    Accor North America, Inc. 3.8company rating

    Boston, MA jobs

    The Overnight Front Desk Agent welcomes and registers guests, presents statements, and collects payment for departing guests. They also communicate with housekeeping, maintenance, and guest services to fulfill guest requests. Overnight Front Desk Age Agent, Front Desk, Overnight, Hotel
    $32k-37k yearly est. 1d ago
  • Front Desk Agent

    Accor North America, Inc. 3.8company rating

    Boston, MA jobs

    The Front Desk Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Monitor Queue Rooms throughout the day. Front Desk, Agent, Hotel
    $32k-37k yearly est. 1d ago
  • Front Office Coordinator

    Arizona Grand Resort & Spa 4.2company rating

    Phoenix, AZ jobs

    The Front Office Coordinator is responsible for providing support and leadership to the Front Office Managers and the front desk. This includes providing friendly, efficient and hospitable service by assisting with guest challenges and meeting with meeting planners and staff. This position is also responsible for staff development. Essential Functions: • Professionally resolve guest challenges, documenting all challenges in writing using clear and concise English. • Review house setup including VIP and VVIP arrivals, greeting guests at Front Desk when possible. • Lead front office team daily pre shift meetings. • Review groups and group files. Check white boards, small group books and log book for any pertinent information. • Review labor daily and check staffing levels to decide when to add or remove staff after consulting with Front Desk Manager or Assistant Manager. • Coach front desk staff on performance and appearance, counsel and praise as needed. • Audit and manage the manager's bank as well as their own personal banks at the beginning and end of their shifts. • Provide personal service by calling and welcoming all VIP arrivals. • Complete Manager On Duty (MOD) Report and distribute to all managers. • Attend pre-convention and staff meetings when necessary. Qualifications: Education: High School Diploma or equivalent required. College degree preferred. Experience: Have at least 1 year of front office hospitality experience. Certificates or Licenses: N/A Knowledge, Skills, and Abilities: • Ability to train and supervise with strong leadership skills. • Ability to make quick and efficient decisions to benefit the team and guest. • Ability to memorize and perform Grand Service Standards, AAA 4-1/2 diamond standards, and Mystery shopper standards. • Ability to use a moderately complex computer system and troubleshoot software problems. • Ability to utilize a calculator to prepare moderately complex mathematical calculations without error. Personal Characteristics: • Behaves ethically. • Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language. • Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review). The Arizona Grand Resort & Spa's leaders and team members believe each guest should be treated with respect and professionalism. We create a genuine experience, enticing our guests to return again and again. In order to be successful at The Arizona Grand Resort & Spa, team members must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly and enthusiastic team members treat every guest as if they were our only guest. A true customer focus is essential to success with our property.
    $32k-42k yearly est. 1d ago
  • Hire Desk Administrator

    Dev 4.2company rating

    Utah jobs

    Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you. Company Name: Colten Care Job Description Are you the type of person who enjoys regularly interacting with customers, offering support with enquires and seamlessly converting them in to sales? If so this could be the role for you. We're looking for Hire Controllers with great customer service skills who thrive in a busy operational environment to join our team and help us to deliver our customer promise - to delight every customer, every time. In the role of Hire Controller you'll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You'll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You'll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service. This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business. What can we offer you in return? You'll be joining a highly successful FTSE100 company, the UK's largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme. If you join the team we'll provide you with everything you need and ensure you are equipped for success. We'll talk to you about your training and personal development needs and what you'd like to do to further your career and support your future aspirations. To succeed as a Hire Controller you will bring the following skill-set and behaviours: Proven experience in a Customer Service role, preferably handling in-bound order/sales enquiries where you have used your skills and experience to successful complete transactions and satisfy customers Previous experience in the hire or construction industry would be advantageous but not essential Experience in developing and utilising product knowledge, eager to understand our product range and the wider Sunbelt business Exceptional communication skills including negotiating and influencing. You'll have the ability to engage and build relationships with both internal and external customers Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures An effective team member with a highly supportive, collaborative approach A flexible and adaptable approach, you'll enjoy a varied work day in a fast-paced operational environment where you'll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels A good level of computer literacy in MS Office packages. You'll embrace learning new IT systems and enjoy making the most of technology in your job role Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is. Our people are at the heart of our values and they're our greatest asset. In this role you will be joining the Media Access Solutions team in Sunbelt Rentals. Media Access Solutions provide rental equipment to the TV and Film industry from Cherry pickers to Scissor Lifts. These are exciting times to join the team as we expand our footprint in the UK TV and Film market. Your health, safety and wellbeing is really important to us. We're raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You'll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.
    $34k-45k yearly est. 2d ago
  • Hire Desk Administrator

    Dev 4.2company rating

    Utah jobs

    Company DescriptionJobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you. Company Name: Colten Care Job Description Are you the type of person who enjoys regularly interacting with customers, offering support with enquires and seamlessly converting them in to sales? If so this could be the role for you. We're looking for Hire Controllers with great customer service skills who thrive in a busy operational environment to join our team and help us to deliver our customer promise - to delight every customer, every time. In the role of Hire Controller you'll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You'll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You'll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service. This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business. What can we offer you in return? You'll be joining a highly successful FTSE100 company, the UK's largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme. If you join the team we'll provide you with everything you need and ensure you are equipped for success. We'll talk to you about your training and personal development needs and what you'd like to do to further your career and support your future aspirations. To succeed as a Hire Controller you will bring the following skill-set and behaviours: Proven experience in a Customer Service role, preferably handling in-bound order/sales enquiries where you have used your skills and experience to successful complete transactions and satisfy customers Previous experience in the hire or construction industry would be advantageous but not essential Experience in developing and utilising product knowledge, eager to understand our product range and the wider Sunbelt business Exceptional communication skills including negotiating and influencing. You'll have the ability to engage and build relationships with both internal and external customers Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures An effective team member with a highly supportive, collaborative approach A flexible and adaptable approach, you'll enjoy a varied work day in a fast-paced operational environment where you'll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels A good level of computer literacy in MS Office packages. You'll embrace learning new IT systems and enjoy making the most of technology in your job role Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is. Our people are at the heart of our values and they're our greatest asset. In this role you will be joining the Media Access Solutions team in Sunbelt Rentals. Media Access Solutions provide rental equipment to the TV and Film industry from Cherry pickers to Scissor Lifts. These are exciting times to join the team as we expand our footprint in the UK TV and Film market. Your health, safety and wellbeing is really important to us. We're raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You'll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.
    $34k-45k yearly est. 60d+ ago
  • FRONT DESK

    Hill Country Restaurants 4.1company rating

    Nacogdoches, TX jobs

    Job DescriptionDescription: Front Desk Receptionist - Hotel Join our dynamic hospitality team as a Front Desk Receptionist, where you will be the first point of contact for our guests, ensuring a welcoming and seamless experience from check-in to check-out. We are looking for a friendly, professional individual who thrives in a fast-paced environment and is committed to delivering exceptional customer service. Key Responsibilities: - Greet and welcome guests upon arrival, providing a warm and professional first impression - Manage guest check-in and check-out processes efficiently and accurately - Handle guest inquiries, requests, and complaints with professionalism and courtesy - Maintain reservation records and update guest information in the system - Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction - Process payments and handle cash, credit, and debit transactions securely - Provide information about hotel amenities, local attractions, and services - Ensure the front desk area is tidy and well-organized at all times - Follow hotel policies and procedures to ensure safety and security Skills and Qualifications: - High school diploma or equivalent; additional hospitality or customer service training is a plus - Proven experience in front desk, reception, or customer service roles preferred - Excellent communication and interpersonal skills - Strong organizational and multitasking abilities - Proficiency with hotel management software and MS Office applications - Ability to remain calm and professional under pressure - Flexibility to work various shifts, including evenings, weekends, and holidays - A friendly, approachable demeanor with a focus on guest satisfaction We offer a vibrant work environment, opportunities for growth within the hospitality industry, and a supportive team dedicated to excellence. If you are passionate about providing outstanding service and creating memorable guest experiences, we encourage you to apply. Requirements:
    $28k-37k yearly est. 10d ago
  • Front Desk Receptionist (Part Time)

    The Country Club 4.2company rating

    Massachusetts jobs

    PT Front Desk Receptionist Senior Administrative Assistant, Assistant Manager Employee Category: Part-Time, Year-Round , Non-Exempt Schedule: Sunday - Monday, 2pm - 10pm, Optional Additional Hours The Front Desk Receptionist serves as the first impression of The Country Club. The position assists with member and staff communications as it relates to the Club with the ability to communicate on a professional level. Primary Responsibilities: Welcome members and guests, by name when possible, in a hospitable and friendly manner Provide schedule of events and information to members and their guests Manages a multiline phone system and answers phone calls in a welcoming and timely fashion Be first point of contact and relay information to the management team when an emergency occurs on property Receive vendors and direct them as necessary Keep updated directions to the Club for the Front Desk including local directions for major highways Campus Directions for membership and vendors Distributes Clubhouse mail and packages daily-notify individuals of package arrivals Oversees and updates Members First Dining and Club's website (reservations): Bedrooms Accept and monitor reservations and confirmations Maintain waitlist reservations Print welcome cards and keep card template current A la Carte Accept and monitor reservations in Members First Dining Work with Management Team on blocking time periods as necessary Events Accept and monitor reservations, confirmations and cancellations Call members 96 hours prior to event to confirm reservations Monitor waitlist reservations and contact members as directed by Management Maintain up to date event information at the Front Desk Work closely with the Communications and Management Team to create and or print: Weekly write-ups, change sheets and late issued write-ups-keep current A la Carte Menus, Event Menus, Wine Lists, Dessert Signs and Daily Specials Buffet Signs and Table Numbers Place Cards Additional Administrative tasks as prescribed Oversees the distribution of Club keys Organize and distribute the Club newspapers Create and post deceased member cards-remove at the correct time Maintain sign out sheets and logs in Front Desk manual Overnight car log Required Skills: Proficient in Microsoft Word, Excel, Outlook, PowerPoint, Publisher Exposure to a private club environment is preferable Excellent organizational skills, ability to multitask and strong interpersonal communication skills Must be detail-oriented and work effectively while meeting all applicable deadlines Must be able to work independently and productively with minimum supervision Ability to prioritize, organize and follow up on daily assignments and responsibilities Administrative experience is preferable Uniform Requirements: Business Attire TCC standards per the Employee Manual Physical Requirements: Physical Requirements: Lift up to 30 pounds. May be asked to lift trays or boxes of paper, mail packages Stand, walk, bend and lift for up to 9 hours per day
    $33k-37k yearly est. Auto-Apply 7d ago
  • Front Desk Receptionist (Part Time)

    The Country Club 4.2company rating

    Boston, MA jobs

    PT Front Desk Receptionist Senior Administrative Assistant, Assistant Manager Employee Category: Part-Time, Year-Round , Non-Exempt Schedule: Sunday - Monday, 2pm - 10pm, Optional Additional Hours The Front Desk Receptionist serves as the first impression of The Country Club. The position assists with member and staff communications as it relates to the Club with the ability to communicate on a professional level. Primary Responsibilities: * Welcome members and guests, by name when possible, in a hospitable and friendly manner * Provide schedule of events and information to members and their guests * Manages a multiline phone system and answers phone calls in a welcoming and timely fashion * Be first point of contact and relay information to the management team when an emergency occurs on property * Receive vendors and direct them as necessary * Keep updated directions to the Club for the Front Desk including local directions for major highways * Campus Directions for membership and vendors * Distributes Clubhouse mail and packages daily-notify individuals of package arrivals * Oversees and updates Members First Dining and Club's website (reservations): * Bedrooms * Accept and monitor reservations and confirmations * Maintain waitlist reservations * Print welcome cards and keep card template current * A la Carte * Accept and monitor reservations in Members First Dining * Work with Management Team on blocking time periods as necessary * Events * Accept and monitor reservations, confirmations and cancellations * Call members 96 hours prior to event to confirm reservations * Monitor waitlist reservations and contact members as directed by Management * Maintain up to date event information at the Front Desk * Work closely with the Communications and Management Team to create and or print: * Weekly write-ups, change sheets and late issued write-ups-keep current * A la Carte Menus, Event Menus, Wine Lists, Dessert Signs and Daily Specials * Buffet Signs and Table Numbers * Place Cards * Additional Administrative tasks as prescribed * Oversees the distribution of Club keys * Organize and distribute the Club newspapers * Create and post deceased member cards-remove at the correct time * Maintain sign out sheets and logs in Front Desk manual * Overnight car log Required Skills: * Proficient in Microsoft Word, Excel, Outlook, PowerPoint, Publisher * Exposure to a private club environment is preferable * Excellent organizational skills, ability to multitask and strong interpersonal communication skills * Must be detail-oriented and work effectively while meeting all applicable deadlines * Must be able to work independently and productively with minimum supervision * Ability to prioritize, organize and follow up on daily assignments and responsibilities * Administrative experience is preferable Uniform Requirements: * Business Attire * TCC standards per the Employee Manual Physical Requirements: Physical Requirements: * Lift up to 30 pounds. May be asked to lift trays or boxes of paper, mail packages * Stand, walk, bend and lift for up to 9 hours per day Sunday - Monday, 2pm - 10pm, Optional Additional Hours
    $33k-37k yearly est. 6d ago
  • Front Desk Receptionist (Part Time)

    The Country Club 4.2company rating

    Boston, MA jobs

    Job Description PT Front Desk Receptionist Senior Administrative Assistant, Assistant Manager Employee Category: Part-Time, Year-Round , Non-Exempt Schedule: Sunday - Monday, 2pm - 10pm, Optional Additional Hours The Front Desk Receptionist serves as the first impression of The Country Club. The position assists with member and staff communications as it relates to the Club with the ability to communicate on a professional level. Primary Responsibilities: Welcome members and guests, by name when possible, in a hospitable and friendly manner Provide schedule of events and information to members and their guests Manages a multiline phone system and answers phone calls in a welcoming and timely fashion Be first point of contact and relay information to the management team when an emergency occurs on property Receive vendors and direct them as necessary Keep updated directions to the Club for the Front Desk including local directions for major highways Campus Directions for membership and vendors Distributes Clubhouse mail and packages daily-notify individuals of package arrivals Oversees and updates Members First Dining and Club's website (reservations): Bedrooms Accept and monitor reservations and confirmations Maintain waitlist reservations Print welcome cards and keep card template current A la Carte Accept and monitor reservations in Members First Dining Work with Management Team on blocking time periods as necessary Events Accept and monitor reservations, confirmations and cancellations Call members 96 hours prior to event to confirm reservations Monitor waitlist reservations and contact members as directed by Management Maintain up to date event information at the Front Desk Work closely with the Communications and Management Team to create and or print: Weekly write-ups, change sheets and late issued write-ups-keep current A la Carte Menus, Event Menus, Wine Lists, Dessert Signs and Daily Specials Buffet Signs and Table Numbers Place Cards Additional Administrative tasks as prescribed Oversees the distribution of Club keys Organize and distribute the Club newspapers Create and post deceased member cards-remove at the correct time Maintain sign out sheets and logs in Front Desk manual Overnight car log Required Skills: Proficient in Microsoft Word, Excel, Outlook, PowerPoint, Publisher Exposure to a private club environment is preferable Excellent organizational skills, ability to multitask and strong interpersonal communication skills Must be detail-oriented and work effectively while meeting all applicable deadlines Must be able to work independently and productively with minimum supervision Ability to prioritize, organize and follow up on daily assignments and responsibilities Administrative experience is preferable Uniform Requirements: Business Attire TCC standards per the Employee Manual Physical Requirements: Physical Requirements: Lift up to 30 pounds. May be asked to lift trays or boxes of paper, mail packages Stand, walk, bend and lift for up to 9 hours per day Sunday - Monday, 2pm - 10pm, Optional Additional Hours
    $33k-37k yearly est. 27d ago
  • Front Desk

    Graduate Hotels 4.1company rating

    Des Moines, IA jobs

    Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Greets guests as they arrive, focus on personal recognition Reviews arrival lists daily and assists in preparing and assembling welcome amenities Escort VIPs to room and check them in prior to arrival Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management. Keep front desk area clean and organized. Assisting with lobby activation as needed. Utilize proper procedures when handling guest PPI data. Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival. Attends promptly to guest needs and inquiries Perform various other duties as assigned Perform various other duties as assigned to meet business objectives EDUCATION AND EXPERIENCE Minimum of one (1) year in Front Desk Operations In-depth knowledge of hotel Front Desk operations Minimum of High School education KNOWLEDGE, SKILLS AND ABILITIES Basic computer skills Ability to communicate effectively verbally and in writing Ability to exceed expectations of guests and team members Excellent time management skills *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. *Schulte Companies is an Equal Opportunity Employer.
    $27k-32k yearly est. 7h ago
  • Hotel Front Desk Receptionist

    Country Inn & Suites 4.0company rating

    Garden City, KS jobs

    Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
    $26k-32k yearly est. 60d+ ago
  • Hotel Front Desk Receptionist

    Country Inn & Suites By Radisson Garden City 4.0company rating

    Garden City, KS jobs

    Job DescriptionDo you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation: $12 - $12.5 hourly Responsibilities: Perform regular bookkeeping duties: make sure hotel guest information is current and correct Connect with the housekeeping department to ensure guest accommodations are ready Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers Field customer complaints when necessary Qualifications: Comfortable taking telephone calls and mitigating stressful situations Exhibits working knowledge of Microsoft Office and reservation management systems Excellent time management skills, organizational skills, customer service skills, and interpersonal skills 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred High school graduate, GED recipient, or equivalent About Company At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get onboard with all things ARK!
    $12-12.5 hourly 17d ago
  • Front Desk Receptionist

    Druid Hills Golf Club 4.0company rating

    Atlanta, GA jobs

    Pay Rate: $15/hr About the Role Our Front Desk Receptionist is the face of the club and is typically the first person our member will see when they walk through the door. Responsibilities Include: Answer incoming calls Greet members and guests who visit our club Sort incoming mail for departments Responsible for outgoing mail received by people at the club Requirements Must have excellent customer service skills. Must be organized and have excellent communication skills. Must have a positive attitude. Benefits Medical, Dental, Vision, and Life Insurance Short-term and long-term disability insurance Paid Time Off (PTO) Verizon Phone Bill Discounts 401K + employer match (up to 6%) Culture with Monthly Awards and Recognition Free lunch daily FSA for health and dependent care Employee Golf Days Hertz Rental Car Discounts Employee Scholarship Opportunity Employee Assistance Program
    $15 hourly Auto-Apply 60d+ ago
  • Front Desk Receptionist

    Druid Hills Golf Club 4.0company rating

    Atlanta, GA jobs

    Job Description Pay Rate: $15/hr About the Role Our Front Desk Receptionist is the face of the club and is typically the first person our member will see when they walk through the door. Responsibilities Include: Answer incoming calls Greet members and guests who visit our club Sort incoming mail for departments Responsible for outgoing mail received by people at the club Requirements Must have excellent customer service skills. Must be organized and have excellent communication skills. Must have a positive attitude. Benefits Medical, Dental, Vision, and Life Insurance Short-term and long-term disability insurance Paid Time Off (PTO) Verizon Phone Bill Discounts 401K + employer match (up to 6%) Culture with Monthly Awards and Recognition Free lunch daily FSA for health and dependent care Employee Golf Days Hertz Rental Car Discounts Employee Scholarship Opportunity Employee Assistance Program
    $15 hourly 20d ago
  • Front Desk Receptionist

    Hunters Run Country Club 4.2company rating

    Boynton Beach, FL jobs

    The Front Desk Receptionist will provide and ensure a positive first impression to the club's members and guests by delivering an enthusiastic, courteous, and friendly disposition and warm consistent greeting. This position will handle numerous responsibilities including taking reservations for several areas, facility preparation and interaction with members and guests. Essential Duties and Responsibilities: Assists members and guests with reservations. Assists members and lodge guests with inquiries regarding activities, programs, and events throughout the club. Assists members with inquiries regarding several dining outlets throughout the property. Promotes merchandise sales, activities, programs and events at the club. Answers the phone with a friendly and uniform greeting as per the SOP. Takes reservations for dinner at different dining outlets by using the reservation computer system. Has knowledge of information and pricing of all activities, programs and events at the club. Knows, monitors and enforces the rules and regulations of the club. Greets members by name, with a consistent and sincere greeting, and knows their needs all while continuing to strive for perfection. Uses members' names as much as possible throughout their visit. Keeps work area clean and organized at all times. Maintains a professional appearance and is in proper uniform at all times. This includes proper grooming, shirts pressed and tucked in and name tag worn. Typing, copying, filing documents as needed. Education/Experience: High school diploma or general education degree (GED) Minimum of 2 years related experience, preferable in a private club, hotel or resort setting Licenses or Certificates Not required Qualifications/Skills: Excellent customer service and communication skills. Outgoing personality and sense of urgency Proficient in Microsoft Word, Excel, Power Point and Outlook Knowledge of Northstar a plus Excellent customer service skills Physical Requirements (The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.) Must be able to lift and move up to 20 lbs. Frequent reaching, bending, turning, and stooping Must be able to sit for extended periods Repetitive motion required including computer entry Normal vision and hearing ranges required Grooming All employees are required to maintain a neat, clean, and well-groomed appearance. (Specific grooming standards are available.) Other This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, seasonality, rush jobs or technological.)
    $25k-32k yearly est. Auto-Apply 6d ago
  • Front Desk Receptionist

    HK Salon Inc. 3.5company rating

    Miami Beach, FL jobs

    Job Description HK Salon Miami Beach is seeking a friendly and organized Front Desk Receptionist to join our growing team in Miami Beach, Florida. As part of our successful salon family (20 years in Miami Beach), you'll play a vital role in providing exceptional customer service. Responsibilities: Greet clients Schedule appointments Answer phone calls Manage inventory Qualifications: Strong communication skills Organized and efficient Experience preferred, but not required
    $23k-29k yearly est. 29d ago
  • Seasonal Front Desk Receptionist

    Naperville 3.6company rating

    Naperville, IL jobs

    Floyd's 99 Barbershop in Naperville, IL needs your help this season! We're on a mission to deliver the best cosmetology services and beauty treatments possible, and we need a friendly, attentive person to become our full-time Front Desk Receptionist. If you can facilitate efficient workdays, maintain organization, and provide fantastic customer service, keep reading to learn more! THE BASICS Pay: Our Front Desk Receptionist earns $16.00/hour. Schedule: This is a seasonal position through January. Flexibility is required, as peak hours are often during evenings, nights, and weekends. Benefits: Bonus potential Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more Ongoing opportunity for growth Health benefits for full-time employees, including medical, dental, and vision Fun and relaxed environment where you can truly be yourself Nationwide locations, making it easy to relocate while continuing your professional journey A LITTLE ABOUT US Join us at Floyd's 99 Barbershop, located right in the charming heart of downtown Naperville. Surrounded by local shops, cozy cafes, and a lively downtown scene, this location is the perfect spot to be part of a community that values style, connection, and fun. We offer more than just a haircut-we create experiences that leave our clients feeling refreshed and looking sharp. If you love working in an environment where creativity, teamwork, and positive vibes are a given, and you're ready to bring your best while keeping things lighthearted, you'll fit right in. We believe in mastering our craft while having a great time doing it! QUALIFICATIONS 2+ years of customer service experience in the retail, hospitality, or beauty industries Experience working in a fast-paced environment Fantastic collaboration skills with an ability to communicate over the phone and in person Commitment to helping others and working with a team Organizational skills, attention to detail, and time management abilities Ability to maintain confidentiality Ability to work a flexible schedule, including nights and weekends ARE YOU THE FRONT DESK RECEPTIONIST WE'RE LOOKING FOR? You're at the center of our cosmetology shop, engaging with customers and helping connect them with our exceptional services. Always polite and professional, you answer phone calls, respond to questions, and inform customers about our various offerings. You upsell beauty treatments and schedule appointments, providing cost estimates as requested. You take staff messages and help with general cleaning, making a tangible impact every day! At Floyd's, we're more than a barbershop-we're a national leader in modern grooming, known for our expert services, strong culture, and top-tier talent. Can you see yourself excelling in this customer service role? If so, don't hesitate to apply with our initial form!
    $16 hourly 60d+ ago

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