Front Desk Secretary jobs at Marriott International - 2502 jobs
Hotel Front Desk Associate - Full Time
Marriott International 4.6
Front desk secretary job at Marriott International
Job Summary: We are looking for a Guest Service Representative/FrontDesk Clerk who will enthusiastically greet and welcome guests to the hotel. The representative will complete check-in and/or check-out of guests' stays per Marriott standards. The hotel frontdesk clerk will accommodate special requests and ensure that all guests have a great experience while staying at our hotel.
PM Agent: 3pm-11pm Weekends are required
Benefits for the Guest Service Representative/Hotel FrontDesk Clerk:
Competitive Pay
Paid Time Off
Employee Rate Discounts for Marriott hotels
Team Work Environment
Opportunities for Growth
Responsibilities
Greet customers promptly with a friendly and sincere welcome. Use a clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as hotel amenities and local attractions
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer
Complete registration process by inputting and retrieving information from the computer system, confirming information including number of guests and room rate. Promote all marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and area's attractions
Promptly answer the telephone using a clear speaking voice. Answer telephone with the hotel's scripted greeting. Input messages into the computer and retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Ensure all guest correspondences are kept confidential
Close guest accounts at time of check out and inquire guest of satisfaction. In the event of dissatisfaction, contact management immediately
Resolve issues such as location changes, providing additional room amenities and credit issues
Record guest comments or complaints by listening and offering assistance in order to resolve any problems such as price conflicts, insufficient heating/cooling, etc.
Performs miscellaneous job-related duties as assigned
Requirements and Qualifications
Regular attendance is essential
May be required to work varying schedules and holidays
Required to fully comply with the hotel's rules and regulations
Any combination of education and experience equivalent to graduation from high school or any other combination of education, training, or experience that provides the required knowledge skills and abilities
Requires continual standing and movement throughout front office area
Periods of standing exceeding 50% of work shift are required
Maintain a well-groomed and professional appearance
About Us: American Hospitality Management, Inc. (AHM) is a nationwide, award-winning, hospitality management group servicing limited and full service hotels, extended stay, and resort properties. The team culture throughout AHM Corporate and each property is unlike any other. We are one big team who provide a creative and collaborative environment for one another, supports each other, and assists each other whenever we are able.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$23k-30k yearly est. Auto-Apply 37d ago
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Overnight Front Desk Agent
Accor Hotels 3.8
Boston, MA jobs
Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.
Job Description
The Overnight FrontDesk Agent welcomes and registers guests, presents statements, and collects payment for departing guests. They also communicate with housekeeping, maintenance, and guest services to fulfill guest requests. Overnight FrontDesk Agents select and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms. Overnight FrontDesk Agents work closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check in and check out.
Qualifications
Minimum of 1-2 years' experience in a luxury hotel environment preferred
High school diploma or equivalent
Previous experience with OPERA preferred
Ability to focus attention on guest needs, remaining calm and courteous at all times
Must be able to handle a multitude of tasks in an intense, ever-changing environment
Ability to use various computer programs including MS Office Suite
Additional Information
Hourly Wage: Intro rate at $27.90, hourly rate after 90 days is $31.00
Employee benefit card offering discounted rates in Accor worldwide for you and your family.
Excellent Company benefits including medical, dental, vision and life insurance.
Personalized development opportunities across Accor's extensive brand portfolio.
Ability to make a difference through our Corporate Social Responsibility activities.
$27.9-31 hourly 2d ago
Front Desk Agent
Accor Hotels 3.8
Boston, MA jobs
Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.
Job Description
The FrontDesk Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
* Monitor Queue Rooms throughout the day.
* Address and resolve guest needs as they arise and escalate to the manager as necessary.
* Monitor and solve open folios daily.
* Check in and check out guests according to Raffles standards
* Assist with inquiries via phone call, email or text message
* Manage transactions and collect payments from guests, process refunds and petty cash, produce receipts
* Responsible for maintaining and balancing of their bank float each shift
* Process currency exchange as requested
* Assists to direct and walk guests to their destination in the hotel
* Work with HOTSOS for guest requests.
* Work with Alice to review guest itinerary
* Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
* Always be attentive, friendly, helpful, and courteous to all guests, managers, and other employees.
* Monitor all VIP's and special guest requests.
* Complete daily frontdesk agent checklist.
* Be familiar with all corporate sponsored programs, luxury programs, and the standards and procedures for each.
* Always maintain a warm and friendly demeanor.
* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be extremely professional and demonstrate genuine and intuitive service.
* Attend departmental meetings and trainings.
* Maintain regular attendance per schedule.
* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform.
* Maintain high standards of lobby and frontdesk area appearance according to Raffles Standard
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
* Must be able to cross-train in other hotel-related areas.
* Must be able to maintain confidentiality of information.
* Must be able to show initiative, including anticipating guest or operational needs.
* Perform other duties as requested by management.
* Offer room upsell to guests when appropriate
Qualifications
Education & Experience:
* Experience in a hotel or a related field preferred.
* High School diploma or equivalent required.
* Computer experience required.
* Customer Services experience required.
Physical Requirements:
* Flexible hours including overnight shifts
* Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
* Ability to stand during entire shift.
Additional Information
Hourly Wage: Intro rate at $27.00 - wage after 90-day probationary period at $30.00
Employee benefit card offering discounted rates in Accor worldwide for you and your family.
Excellent Company benefits including medical, dental, vision and life insurance.
Personalized development opportunities across Accor's extensive brand portfolio.
Ability to make a difference through our Corporate Social Responsibility activities
$27 hourly 2d ago
Overnight Front Desk Agent
Accor North America, Inc. 3.8
Boston, MA jobs
The Overnight FrontDesk Agent welcomes and registers guests, presents statements, and collects payment for departing guests. They also communicate with housekeeping, maintenance, and guest services to fulfill guest requests. Overnight FrontDesk Age Agent, FrontDesk, Overnight, Hotel
$32k-37k yearly est. 2d ago
Front Desk Agent
Accor North America, Inc. 3.8
Boston, MA jobs
The FrontDesk Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Monitor Queue Rooms throughout the day. FrontDesk, Agent, Hotel
$32k-37k yearly est. 2d ago
Front Office Coordinator
Arizona Grand Resort & Spa 4.2
Phoenix, AZ jobs
The Front Office Coordinator is responsible for providing support and leadership to the Front Office Managers and the frontdesk. This includes providing friendly, efficient and hospitable service by assisting with guest challenges and meeting with meeting planners and staff. This position is also responsible for staff development.
Essential Functions:
• Professionally resolve guest challenges, documenting all challenges in writing using clear and concise English.
• Review house setup including VIP and VVIP arrivals, greeting guests at FrontDesk when possible.
• Lead front office team daily pre shift meetings.
• Review groups and group files. Check white boards, small group books and log book for any pertinent information.
• Review labor daily and check staffing levels to decide when to add or remove staff after consulting with FrontDesk Manager or Assistant Manager.
• Coach frontdesk staff on performance and appearance, counsel and praise as needed.
• Audit and manage the manager's bank as well as their own personal banks at the beginning and end of their shifts.
• Provide personal service by calling and welcoming all VIP arrivals.
• Complete Manager On Duty (MOD) Report and distribute to all managers.
• Attend pre-convention and staff meetings when necessary.
Qualifications:
Education: High School Diploma or equivalent required. College degree preferred.
Experience: Have at least 1 year of front office hospitality experience.
Certificates or Licenses: N/A
Knowledge, Skills, and Abilities:
• Ability to train and supervise with strong leadership skills.
• Ability to make quick and efficient decisions to benefit the team and guest.
• Ability to memorize and perform Grand Service Standards, AAA 4-1/2 diamond standards, and Mystery shopper standards.
• Ability to use a moderately complex computer system and troubleshoot software problems.
• Ability to utilize a calculator to prepare moderately complex mathematical calculations without error.
Personal Characteristics:
• Behaves ethically.
• Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language.
• Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review).
The Arizona Grand Resort & Spa's leaders and team members believe each guest should be treated with respect and professionalism. We create a genuine experience, enticing our guests to return again and again. In order to be successful at The Arizona Grand Resort & Spa, team members must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly and enthusiastic team members treat every guest as if they were our only guest. A true customer focus is essential to success with our property.
$32k-42k yearly est. 2d ago
Warehouse Operations Clerk - Driver
Potawatomi Casino Hotel 3.5
Milwaukee, WI jobs
Starting at $17.88 per hour | First Shift - weekends required
In this fast-paced, high-energy environment where attention to detail is essential, how do we ensure our goods are properly stored and distributed? As a Warehouse Operations Clerk, you will ensure the receipt and delivery of goods runs smoothly; you will have top-notch organizational skills, and the ability to work well in a team. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values.
Principal Duties and Responsibilities (*Essential Functions)
*Receive, store, issue, and distribute all products across multiple storage locations in a fast paced, high-volume environment to meet Casino and Hotel operational needs.
*Perform daily receiving process for all goods and services using the receiving worksheet to delivery ticket method.
*Store and rotate all goods utilized by the property in correct bin locations across all warehouses.
*Fill and issue all inventoried product from all warehouse locations utilizing the Purchasing/Inventory Control System (P/IC System) generated inventory issue requisition.
*Distribute all incoming non-inventoried product to the correct department utilizing the P/IC system generated receiving worksheet.
*Participate in all monthly, quarterly, and annual inventories.
*Maintain a thorough, working knowledge of all casino and hotel products including but not limited to dry goods, paper products, gaming equipment, chemical supplies, and Food and Beverage specifications.
*Maintain the receiving docks and warehouses in an organized, clean, and safe condition in accordance with Occupational Safety and Health Administration (OSHA) requirements.
Report any motor vehicle violations to management within 24 hours of the incident, if assigned driving responsibility.
Perform job duties in full compliance with departmental Internal Controls, policies, procedures, and regulations.
Perform other duties as assigned.
Job Qualifications
A high school diploma or equivalent is required. One year of inventory, warehouse, shipping, receiving, or related experience is required.
Office skills must include the ability to use standard office equipment and general computer knowledge. Experience with Red Rock and EPIC warehouse information and inventory systems preferred.
The ability to successfully achieve forklift certification.
Must have a valid, unexpired Wisconsin Driver's License.
Must have and maintain an acceptable Motor Vehicle Record (MVR).
Must pass a DOT Physical Exam.
The ability to use basic math skills including adding, subtracting, multiplying, dividing, and counting using whole numbers and fractions.
The ability to maintain discretion in handling confidential information.
The ability to interact with guests and team members professionally.
The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
While performing the duties of this job, the team member is regularly required to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the property for duration of scheduled shift. The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The team member must be able to operate a personal computer. The team member is required to lift, carry, push, pull, or move objects up to 100 pounds on a regular basis and up to 200 pounds occasionally, with assistance. Team member must wear all required Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job include close vision, color vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Working Conditions
The noise level is usually moderate to loud. When on the casino floor, the noise level increases. The facility is not smoke free. While performing the duties of this job, the team member occasionally works near moving mechanical parts and machinery. The team member is frequently exposed to cold, hot and/or humid conditions. The team member is occasionally exposed to fumes and/or airborne particles, and vibration.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.
$17.9 hourly 1d ago
Player Assistant
Arcis Golf 3.8
Phoenix, AZ jobs
Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.
On the job:
Patrol golf course, keeping the pace of play up and responding to golfers' question or concerns
Coordinate golf course activities with golf shop and outside services
Maintain an inventory of scorecards, pencils, tees, divot repair tools, and ball markers
Responsible for the cleanliness and organization of the practice tee and green
Bring your own:
Passion for service
Willingness to learn and perform
Excellent communication and organization skills
Team Member Lifestyle Perks!
Medical, mental health, dental and vision insurance
Life Insurance
Accident & Critical Illness Insurance
Pet Insurance
Paid time off
401(k) plan and match
Holiday pay
Food & Beverage discounts throughout portfolio
Golf & Tennis benefits
Employee assistance program
Career Growth
Flexible Schedules
Development Opportunities
Perks may be subject to employee contribution and vary based on eligibility & location
Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S.
$26k-37k yearly est. 2d ago
Assistant Maitre D
Celebrity Cruises 4.7
Miami, FL jobs
About the Company
Celebrity Cruises is a luxury and modern cruise line, part of Royal Caribbean Group! Since its inception in 1989, Celebrity has held true to its original commitment of taking the very best aspects of classic, elegant cruising and updating them to reflect current lifestyles. What sets Celebrity apart from other vacation choices today is the cruise line's passionate dedication to providing guests with a cruise experience that exceeds expectations. This extraordinary performance level has become the definition of Celebrity Cruises and has set the worldwide standard for today's expression of what first made cruising famous - high quality, superior design, spacious accommodations, grand style, attentive service and exceptional cuisine!
As part of the Celebrity Family, we will provide you with a fantastic opportunity to grow your career, travel the world and create an unforgettable experience for you to share with family and friends for years to come. As part of your work journey with us, we can offer you:
Free accommodation.
Free meals.
Full training and support.
Flights to and from the ship.
Free laundry for uniforms.
6 months contract, 2 months' vacation.
Special rates for your family and friends to visit onboard.
Great opportunities to grow and make an excellent career onboard!
About the Role
The ideal candidate is a Restaurant Manager or Senior Restaurant Manager with a strong background in F&B, 5 starts Hotel/Resorts, and/or other cruise lines. You will assist in the supervision of the restaurant personnel, ensuring total guest satisfaction regarding food quality and service in accordance with company policies.
Main Responsibilities
Upkeep company standards while ensuring guest satisfaction.
Management, scheduling and training of restaurant personnel.
Attentiveness to guest's needs, necessities, special celebrations, special requests.
Managing sales strategies while meeting KPI's.
Main Qualifications
Bachelor's degree in hospitality management, business administration or related field.
Minimum of 5 to 8 years hospitality/restaurant management experience (shipboard experience preferred).
Excellent food and wine knowledge and experience in fine dining restaurants.
Very strong leadership skills and ability to manage international staff.
Great communication in English, and additional languages skills such as: Spanish, Italian, French, German or Portuguese.
Strong planning, coaching, organizing, staffing, controlling and evaluating skills.
APPLY HERE: ****************
$25k-31k yearly est. 5d ago
Publications Secretary for Lancer Media Group 30 hours/12 months
Sandbox 4.3
Riverside, CA jobs
Essential Duties And Responsibilities Other duties may be assigned. Reports to the publications director for management of the publication's operations. Assists in meeting the various students' needs. Organizes and maintains file system and files correspondence and other records. Coordinates and arranges meetings, prepares agendas, reserves facilities, and schedules catering. Participates in the publication's annual budget preparations. Orders and maintains supplies and arranges for equipment maintenance. Tracks program monthly spending and maintains monthly budget spreadsheet, submitting to the department chair for review. Maintains financial records: requisitions for checks and cash advances, student payments (for travel expenses, events, etc.), reimbursements, credit card statements, and reconciliation of cash advances. Liaises with third-party vendors as needed. Provides general oversight for publications student workers, coordinating student worker time with faculty and publication needs. Coordinates publications travel for conferences, collecting travel documents, releases, and payments from students, booking airfares with the university travel agent, hotel accommodations, meal stipends, etc. Coordinates pre-trip meetings and agendas, briefing students on travel itineraries. Completes Student Worker Authorizations or new hire packets for students on the publications staff who receive a stipend for their work, scanning these documents and sending to the publications director and bringing hard copies to the department chair for final approval. Manages an up-to-date live budget spreadsheet, accessible to the publications director and department chair, reflecting these expenditures. Coordinates the monthly time log spreadsheet for students and manages the master publication staff roster with up-to-date information (i.e., student ID numbers, positions on staff, permanent addresses, contact information, etc.), updating their personnel files. Handle the advertising accounts for the campus publications, work with the advertising manager to maintain the advertising schedule, secure advertising vendors, and invoice vendors for advertising placed in the publications. Schedules publications events (guest speakers, promotional events, publication distribution events, workshops, meetings, banquets, etc.) with the Office of Conferences & Events in a timely manner. Liaises with other departments on campus and distributes materials as requested (i.e. publication photos, videos or PDFs for Marketing & Communication, publications, archived photos for departments and offices). Schedule and manage photography with university colleges, schools, departments, and athletics for campus publications as needed. Organize the program schedule of publication dates, meetings, travel, and events. Sends out information about the publications to prospective students (i.e., email blasts, scholarship and publication staff applications). In conjunction with department efforts, Maintains a database of recruiting efforts with prospective students (i.e., inquiries, applicants, accepted, enrolled). Assists with the coordination of meetings, events, and digital updates for the Public Relations Student Society of America and Lancer Public Relations.
$38k-52k yearly est. 60d+ ago
Front Desk Receptionist (Part Time)
The Country Club 4.2
Massachusetts jobs
PT FrontDesk Receptionist
Senior Administrative Assistant, Assistant Manager
Employee Category: Part-Time, Year-Round
, Non-Exempt
Schedule: Sunday - Monday, 2pm - 10pm, Optional Additional Hours
The FrontDesk Receptionist serves as the first impression of The Country Club. The position assists with member and staff communications as it relates to the Club with the ability to communicate on a professional level.
Primary Responsibilities:
Welcome members and guests, by name when possible, in a hospitable and friendly manner
Provide schedule of events and information to members and their guests
Manages a multiline phone system and answers phone calls in a welcoming and timely fashion
Be first point of contact and relay information to the management team when an emergency occurs on property
Receive vendors and direct them as necessary
Keep updated directions to the Club for the FrontDesk including local directions for major highways
Campus Directions for membership and vendors
Distributes Clubhouse mail and packages daily-notify individuals of package arrivals
Oversees and updates Members First Dining and Club's website (reservations):
Bedrooms
Accept and monitor reservations and confirmations
Maintain waitlist reservations
Print welcome cards and keep card template current
A la Carte
Accept and monitor reservations in Members First Dining
Work with Management Team on blocking time periods as necessary
Events
Accept and monitor reservations, confirmations and cancellations
Call members 96 hours prior to event to confirm reservations
Monitor waitlist reservations and contact members as directed by Management
Maintain up to date event information at the FrontDesk
Work closely with the Communications and Management Team to create and or print:
Weekly write-ups, change sheets and late issued write-ups-keep current
A la Carte Menus, Event Menus, Wine Lists, Dessert Signs and Daily Specials
Buffet Signs and Table Numbers
Place Cards
Additional Administrative tasks as prescribed
Oversees the distribution of Club keys
Organize and distribute the Club newspapers
Create and post deceased member cards-remove at the correct time
Maintain sign out sheets and logs in FrontDesk manual
Overnight car log
Required Skills:
Proficient in Microsoft Word, Excel, Outlook, PowerPoint, Publisher
Exposure to a private club environment is preferable
Excellent organizational skills, ability to multitask and strong interpersonal communication skills
Must be detail-oriented and work effectively while meeting all applicable deadlines
Must be able to work independently and productively with minimum supervision
Ability to prioritize, organize and follow up on daily assignments and responsibilities
Administrative experience is preferable
Uniform Requirements:
Business Attire
TCC standards per the Employee Manual
Physical Requirements:
Physical Requirements:
Lift up to 30 pounds. May be asked to lift trays or boxes of paper, mail packages
Stand, walk, bend and lift for up to 9 hours per day
$33k-37k yearly est. Auto-Apply 8d ago
Front Desk Receptionist (Part Time)
The Country Club 4.2
Boston, MA jobs
PT FrontDesk Receptionist Senior Administrative Assistant, Assistant Manager Employee Category: Part-Time, Year-Round , Non-Exempt Schedule: Sunday - Monday, 2pm - 10pm, Optional Additional Hours
The FrontDesk Receptionist serves as the first impression of The Country Club. The position assists with member and staff communications as it relates to the Club with the ability to communicate on a professional level.
Primary Responsibilities:
* Welcome members and guests, by name when possible, in a hospitable and friendly manner
* Provide schedule of events and information to members and their guests
* Manages a multiline phone system and answers phone calls in a welcoming and timely fashion
* Be first point of contact and relay information to the management team when an emergency occurs on property
* Receive vendors and direct them as necessary
* Keep updated directions to the Club for the FrontDesk including local directions for major highways
* Campus Directions for membership and vendors
* Distributes Clubhouse mail and packages daily-notify individuals of package arrivals
* Oversees and updates Members First Dining and Club's website (reservations):
* Bedrooms
* Accept and monitor reservations and confirmations
* Maintain waitlist reservations
* Print welcome cards and keep card template current
* A la Carte
* Accept and monitor reservations in Members First Dining
* Work with Management Team on blocking time periods as necessary
* Events
* Accept and monitor reservations, confirmations and cancellations
* Call members 96 hours prior to event to confirm reservations
* Monitor waitlist reservations and contact members as directed by Management
* Maintain up to date event information at the FrontDesk
* Work closely with the Communications and Management Team to create and or print:
* Weekly write-ups, change sheets and late issued write-ups-keep current
* A la Carte Menus, Event Menus, Wine Lists, Dessert Signs and Daily Specials
* Buffet Signs and Table Numbers
* Place Cards
* Additional Administrative tasks as prescribed
* Oversees the distribution of Club keys
* Organize and distribute the Club newspapers
* Create and post deceased member cards-remove at the correct time
* Maintain sign out sheets and logs in FrontDesk manual
* Overnight car log
Required Skills:
* Proficient in Microsoft Word, Excel, Outlook, PowerPoint, Publisher
* Exposure to a private club environment is preferable
* Excellent organizational skills, ability to multitask and strong interpersonal communication skills
* Must be detail-oriented and work effectively while meeting all applicable deadlines
* Must be able to work independently and productively with minimum supervision
* Ability to prioritize, organize and follow up on daily assignments and responsibilities
* Administrative experience is preferable
Uniform Requirements:
* Business Attire
* TCC standards per the Employee Manual
Physical Requirements:
Physical Requirements:
* Lift up to 30 pounds. May be asked to lift trays or boxes of paper, mail packages
* Stand, walk, bend and lift for up to 9 hours per day
Sunday - Monday, 2pm - 10pm, Optional Additional Hours
$33k-37k yearly est. 7d ago
Front Desk Receptionist (Part Time)
The Country Club 4.2
Boston, MA jobs
Job Description
PT FrontDesk Receptionist
Senior Administrative Assistant, Assistant Manager
Employee Category: Part-Time, Year-Round
, Non-Exempt
Schedule: Sunday - Monday, 2pm - 10pm, Optional Additional Hours
The FrontDesk Receptionist serves as the first impression of The Country Club. The position assists with member and staff communications as it relates to the Club with the ability to communicate on a professional level.
Primary Responsibilities:
Welcome members and guests, by name when possible, in a hospitable and friendly manner
Provide schedule of events and information to members and their guests
Manages a multiline phone system and answers phone calls in a welcoming and timely fashion
Be first point of contact and relay information to the management team when an emergency occurs on property
Receive vendors and direct them as necessary
Keep updated directions to the Club for the FrontDesk including local directions for major highways
Campus Directions for membership and vendors
Distributes Clubhouse mail and packages daily-notify individuals of package arrivals
Oversees and updates Members First Dining and Club's website (reservations):
Bedrooms
Accept and monitor reservations and confirmations
Maintain waitlist reservations
Print welcome cards and keep card template current
A la Carte
Accept and monitor reservations in Members First Dining
Work with Management Team on blocking time periods as necessary
Events
Accept and monitor reservations, confirmations and cancellations
Call members 96 hours prior to event to confirm reservations
Monitor waitlist reservations and contact members as directed by Management
Maintain up to date event information at the FrontDesk
Work closely with the Communications and Management Team to create and or print:
Weekly write-ups, change sheets and late issued write-ups-keep current
A la Carte Menus, Event Menus, Wine Lists, Dessert Signs and Daily Specials
Buffet Signs and Table Numbers
Place Cards
Additional Administrative tasks as prescribed
Oversees the distribution of Club keys
Organize and distribute the Club newspapers
Create and post deceased member cards-remove at the correct time
Maintain sign out sheets and logs in FrontDesk manual
Overnight car log
Required Skills:
Proficient in Microsoft Word, Excel, Outlook, PowerPoint, Publisher
Exposure to a private club environment is preferable
Excellent organizational skills, ability to multitask and strong interpersonal communication skills
Must be detail-oriented and work effectively while meeting all applicable deadlines
Must be able to work independently and productively with minimum supervision
Ability to prioritize, organize and follow up on daily assignments and responsibilities
Administrative experience is preferable
Uniform Requirements:
Business Attire
TCC standards per the Employee Manual
Physical Requirements:
Physical Requirements:
Lift up to 30 pounds. May be asked to lift trays or boxes of paper, mail packages
Stand, walk, bend and lift for up to 9 hours per day
Sunday - Monday, 2pm - 10pm, Optional Additional Hours
$33k-37k yearly est. 28d ago
Front Desk
Graduate Hotels 4.1
Des Moines, IA jobs
Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for all Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match for eligible associates
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
JOB DUTIES AND RESPONSIBILITIES
Greets guests as they arrive, focus on personal recognition
Reviews arrival lists daily and assists in preparing and assembling welcome amenities
Escort VIPs to room and check them in prior to arrival
Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
Keep frontdesk area clean and organized.
Assisting with lobby activation as needed.
Utilize proper procedures when handling guest PPI data.
Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival.
Attends promptly to guest needs and inquiries
Perform various other duties as assigned
Perform various other duties as assigned to meet business objectives
EDUCATION AND EXPERIENCE
Minimum of one (1) year in FrontDesk Operations
In-depth knowledge of hotel FrontDesk operations
Minimum of High School education
KNOWLEDGE, SKILLS AND ABILITIES
Basic computer skills
Ability to communicate effectively verbally and in writing
Ability to exceed expectations of guests and team members
Excellent time management skills
*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
*Schulte Companies
is an Equal Opportunity Employer.
$27k-32k yearly est. 16h ago
Hotel Front Desk Receptionist
Country Inn & Suites By Radisson Garden City 4.0
Garden City, KS jobs
Job DescriptionDo you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel frontdesk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation:
$12 - $12.5 hourly
Responsibilities:
Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Connect with the housekeeping department to ensure guest accommodations are ready
Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Field customer complaints when necessary
Qualifications:
Comfortable taking telephone calls and mitigating stressful situations
Exhibits working knowledge of Microsoft Office and reservation management systems
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
1 year of experience in the hospitality industry as a hotel frontdesk agent, hotel receptionist, or guest service specialist preferred
High school graduate, GED recipient, or equivalent
About Company
At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get onboard with all things ARK!
$12-12.5 hourly 17d ago
Front Desk Receptionist
Druid Hills Golf Club 4.0
Atlanta, GA jobs
Job Description
Pay Rate: $15/hr
About the Role
Our FrontDesk Receptionist is the face of the club and is typically the first person our member will see when they walk through the door.
Responsibilities Include:
Answer incoming calls
Greet members and guests who visit our club
Sort incoming mail for departments
Responsible for outgoing mail received by people at the club
Requirements
Must have excellent customer service skills.
Must be organized and have excellent communication skills.
Must have a positive attitude.
Benefits
Medical, Dental, Vision, and Life Insurance
Short-term and long-term disability insurance
Paid Time Off (PTO)
Verizon Phone Bill Discounts
401K + employer match (up to 6%)
Culture with Monthly Awards and Recognition
Free lunch daily
FSA for health and dependent care
Employee Golf Days
Hertz Rental Car Discounts
Employee Scholarship Opportunity
Employee Assistance Program
$15 hourly 20d ago
Front Desk Receptionist
Druid Hills Golf Club 4.0
Atlanta, GA jobs
Pay Rate: $15/hr
About the Role
Our FrontDesk Receptionist is the face of the club and is typically the first person our member will see when they walk through the door.
Responsibilities Include:
Answer incoming calls
Greet members and guests who visit our club
Sort incoming mail for departments
Responsible for outgoing mail received by people at the club
Requirements
Must have excellent customer service skills.
Must be organized and have excellent communication skills.
Must have a positive attitude.
Benefits
Medical, Dental, Vision, and Life Insurance
Short-term and long-term disability insurance
Paid Time Off (PTO)
Verizon Phone Bill Discounts
401K + employer match (up to 6%)
Culture with Monthly Awards and Recognition
Free lunch daily
FSA for health and dependent care
Employee Golf Days
Hertz Rental Car Discounts
Employee Scholarship Opportunity
Employee Assistance Program
$15 hourly Auto-Apply 60d+ ago
Front Desk Receptionist
Hunters Run Country Club 4.2
Boynton Beach, FL jobs
The FrontDesk Receptionist will provide and ensure a positive first impression to the club's members and guests by delivering an enthusiastic, courteous, and friendly disposition and warm consistent greeting. This position will handle numerous responsibilities including taking reservations for several areas, facility preparation and interaction with members and guests.
Essential Duties and Responsibilities:
Assists members and guests with reservations.
Assists members and lodge guests with inquiries regarding activities, programs, and events throughout the club.
Assists members with inquiries regarding several dining outlets throughout the property.
Promotes merchandise sales, activities, programs and events at the club.
Answers the phone with a friendly and uniform greeting as per the SOP.
Takes reservations for dinner at different dining outlets by using the reservation computer system.
Has knowledge of information and pricing of all activities, programs and events at the club.
Knows, monitors and enforces the rules and regulations of the club.
Greets members by name, with a consistent and sincere greeting, and knows their needs all while continuing to strive for perfection.
Uses members' names as much as possible throughout their visit.
Keeps work area clean and organized at all times.
Maintains a professional appearance and is in proper uniform at all times. This includes proper grooming, shirts pressed and tucked in and name tag worn.
Typing, copying, filing documents as needed.
Education/Experience:
High school diploma or general education degree (GED)
Minimum of 2 years related experience, preferable in a private club, hotel or resort setting
Licenses or Certificates
Not required
Qualifications/Skills:
Excellent customer service and communication skills.
Outgoing personality and sense of urgency
Proficient in Microsoft Word, Excel, Power Point and Outlook
Knowledge of Northstar a plus
Excellent customer service skills
Physical Requirements (The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.)
Must be able to lift and move up to 20 lbs.
Frequent reaching, bending, turning, and stooping
Must be able to sit for extended periods
Repetitive motion required including computer entry
Normal vision and hearing ranges required
Grooming
All employees are required to maintain a neat, clean, and well-groomed appearance. (Specific grooming standards are available.)
Other
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, seasonality, rush jobs or technological.)
$25k-32k yearly est. Auto-Apply 6d ago
Front Desk Receptionist
HK Salon Inc. 3.5
Miami Beach, FL jobs
Job Description HK Salon Miami Beach is seeking a friendly and organized FrontDesk Receptionist to join our growing team in Miami Beach, Florida. As part of our successful salon family (20 years in Miami Beach), you'll play a vital role in providing exceptional customer service.
Responsibilities:
Greet clients
Schedule appointments
Answer phone calls
Manage inventory
Qualifications:
Strong communication skills
Organized and efficient
Experience preferred, but not required
$23k-29k yearly est. 29d ago
Seasonal Front Desk Receptionist
Naperville 3.6
Naperville, IL jobs
Floyd's 99 Barbershop in Naperville, IL needs your help this season! We're on a mission to deliver the best cosmetology services and beauty treatments possible, and we need a friendly, attentive person to become our full-time FrontDesk Receptionist. If you can facilitate efficient workdays, maintain organization, and provide fantastic customer service, keep reading to learn more!
THE BASICS
Pay: Our FrontDesk Receptionist earns $16.00/hour.
Schedule: This is a seasonal position through January. Flexibility is required, as peak hours are often during evenings, nights, and weekends.
Benefits:
Bonus potential
Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more
Ongoing opportunity for growth
Health benefits for full-time employees, including medical, dental, and vision
Fun and relaxed environment where you can truly be yourself
Nationwide locations, making it easy to relocate while continuing your professional journey
A LITTLE ABOUT US
Join us at Floyd's 99 Barbershop, located right in the charming heart of downtown Naperville. Surrounded by local shops, cozy cafes, and a lively downtown scene, this location is the perfect spot to be part of a community that values style, connection, and fun. We offer more than just a haircut-we create experiences that leave our clients feeling refreshed and looking sharp. If you love working in an environment where creativity, teamwork, and positive vibes are a given, and you're ready to bring your best while keeping things lighthearted, you'll fit right in. We believe in mastering our craft while having a great time doing it!
QUALIFICATIONS
2+ years of customer service experience in the retail, hospitality, or beauty industries
Experience working in a fast-paced environment
Fantastic collaboration skills with an ability to communicate over the phone and in person
Commitment to helping others and working with a team
Organizational skills, attention to detail, and time management abilities
Ability to maintain confidentiality
Ability to work a flexible schedule, including nights and weekends
ARE YOU THE FRONTDESK RECEPTIONIST WE'RE LOOKING FOR?
You're at the center of our cosmetology shop, engaging with customers and helping connect them with our exceptional services. Always polite and professional, you answer phone calls, respond to questions, and inform customers about our various offerings. You upsell beauty treatments and schedule appointments, providing cost estimates as requested. You take staff messages and help with general cleaning, making a tangible impact every day!
At Floyd's, we're more than a barbershop-we're a national leader in modern grooming, known for our expert services, strong culture, and top-tier talent. Can you see yourself excelling in this customer service role? If so, don't hesitate to apply with our initial form!