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Marriott International jobs in Long Beach, CA - 627 jobs

  • Director of Housekeeping

    Marriott International 4.6company rating

    Marriott International job in Dana Point, CA

    Manages housekeeping functions and staff on a daily basis to ensure property guest rooms, public space and employee areas are clean and well maintained. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Responsible for inspecting areas of responsibilities and following up with a plan for improving results. CANDIDATE PROFILE Education and Experience * High school diploma or GED; 3 years experience in housekeeping or related professional area. OR * 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in housekeeping or related professional area. CORE WORK ACTIVITIES Managing Housekeeping Operations and Budgets * Ensures compliance with all housekeeping policies, standards and procedures. * Understands the importance of department's operation on the overall property financial goals and educates staff on details as appropriate. * Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met. * Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. * Inventories stock to ensure adequate supplies. * Supervises an effective inspection program for all guestrooms and public space. * Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. * Ensures all employees have proper supplies, equipment and uniforms. * Communicates areas that need attention to staff and follows up to ensure understanding. * Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures. * Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results. Conducting Human Resources Activities * Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary. * Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them. * Schedule employees to business demands and for tracks employee time and attendance. * Ensures employees understand expectations and parameters. * Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy. * Observes service behaviors of employees and provides feedback to individuals. * Ensures employee recognition is taking place on all shifts. * Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns. * Participates in employee progressive discipline procedures. * Review employee satsifaction results. * Participates in interviewing and hiring of team members with the appropriate skills. Ensuring Exceptional Customer Service * Sets a positive example for guest relations. * Participates in the development and implementation of corrective action plans to improve guest satisfaction. * Empowers employees to provide excellent customer service. * Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. * Responds to and handles guest problems and complaints. * Strives to improve service performance. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
    $61k-102k yearly est. 31d ago
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  • Guest Environment Expert

    Marriott International 4.6company rating

    Marriott International job in Burbank, CA

    Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience. No matter what position you are in, there are a few things that are critical to success - ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts - to get it right for our guests and our business each and every time. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
    $38k-66k yearly est. Auto-Apply 34d ago
  • Director of Property Operations - Waldorf Astoria Beverly Hills

    Hilton Worldwide, Inc. 4.5company rating

    Beverly Hills, CA job

    Job Description - Director of Property Operations - Waldorf Astoria Beverly Hills Director of Property Operations - Waldorf Astoria Beverly Hills (Job Number: HOT0C6VP) Waldorf Astoria Beverly Hills is a leading luxury hotel. The property has 170 rooms, 6,300 square feet of banquet space, and 4 food and beverage outlets, including an elevated Mediterranean restaurant, a Jean‑Georges rooftop restaurant, lobbies lounge, and in‑room dining. The Director of Property Operations will direct and oversee the functionality and safety of the facility to protect the well‑being of all guests and team members in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Responsibilities Direct and oversee the functionality and safety of the facility, including physical buildings, mechanical equipment, electrical systems, heating and cooling systems, life safety systems, and grounds according to federal, state and local regulations. Conduct facility inspections. Assign, verify and document completion of all routine maintenance and repairs in the property maintenance management system. Direct, oversee and maintain required documentation for energy management and conservation and preventive maintenance programs. Lead, manage and communicate information about capital projects and property rehabilitations, including scheduling, budgeting and complying with contractor bidding standard. Direct daily department operations, including guest service standards and initiatives, product quality, inventory management and cost controls, systems use and management, budgeting and forecasting, adherence to federal, state and local standards and meeting participation and facilitation. Monitor and develop team member performance to include supervision and professional development, conducting counseling and evaluations and delivering recognition and reward. Recruit, interview and train team members. Qualifications Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Urgency - We operate with a sense of urgency and discipline. Key Attributes: Quality Productivity Customer Focus Benefits Best‑in‑Class Paid Time Off (PTO) Go Hilton travel discount program Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt‑free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English‑language learning, digital literacy, professional certificates and more). Career growth and development Team Member Resource Group. Available benefits may vary depending upon property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. Salary Range: $170,000 - $190,000 based on applicable experience. #J-18808-Ljbffr
    $170k-190k yearly 4d ago
  • Hotel Group Sales Leader

    Hyatt Hotels Corporation 4.6company rating

    Newport Beach, CA job

    A prominent hotel in Newport Beach, California is seeking a Sales Manager to lead initiatives in selling guest rooms and services. This full-time managerial role requires providing exceptional service while managing accounts and conducting site inspections. Candidates should have at least four years of hotel sales experience and strong communication skills. The role offers a competitive yearly salary in US dollars and the opportunity to work in a dynamic environment. #J-18808-Ljbffr
    $51k-99k yearly est. 3d ago
  • Director of Property Operations - Luxury Hotel Leader

    Hilton Worldwide, Inc. 4.5company rating

    Beverly Hills, CA job

    A leading luxury hotel brand in Beverly Hills is seeking a Director of Property Operations to ensure the facility's functionality and safety. This role includes overseeing maintenance, managing capital projects, and ensuring top-tier guest service. Ideal candidates will have exceptional leadership skills, a commitment to hospitality, and a strong focus on developing team performance. The position offers competitive salary and a range of benefits for career growth. #J-18808-Ljbffr
    $74k-108k yearly est. 4d ago
  • Group Sales Manager

    Hyatt Hotels Corporation 4.6company rating

    Newport Beach, CA job

    At Hyatt Regency Newport Beach West, we believe our guests select our hotel because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The Sales Manager is a fully competent individual who has experience in the sales process and function of a hotel. Responsibilities include selling guest rooms, meeting space and other hotel services to customer groups, managing accounts, and conducting site inspections, solicits and generates business. Duties also include preparing and presenting effective proposals, maintaining well organized documentation and reports, utilizes hotel systems, and coordinates customer service requirements as appropriate. The Sales Manager will also participate and may lead event meetings, sales, and other staff meetings. The Sales Manager also works as a team member with the sales and catering staff and in close contact with staff throughout the hotel. Qualifications A true desire to satisfy the needs of others in a fast-paced environment Refined verbal and written communication skills A minimum of 4 years of hotel sales experience preferred Must be proficient in computer knowledge Prefer completion or a Sales Corporate Management Training Program or equivalent sales training Selling, negotiating, business writing and presentation skills training required Job Details Property: Hyatt Regency Newport Beach West Primary Location: United States, Newport Beach, CA Pay Basis: Yearly US Dollar (USD) Schedule: Full-time Job Level: Manager Job: Sales Hyatt Regency Newport Beach West is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law. This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location. #J-18808-Ljbffr
    $47k-70k yearly est. 3d ago
  • Front Office Supervisor

    Hilton Garden Inn Lax 4.5company rating

    Los Angeles, CA job

    About Us At Concert Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each property under our management offers a unique and exceptional guest experience. Join our team of Experience Curators! Concert Hospitality has an amazing opportunity as a Front Desk Supervisor About Hilton Garden Inn Hilton Garden Inn offers business and leisure guests upscale and affordable accommodation with modern amenities for a hotel experience that is simply on another level. At Hilton Garden Inn, you'll find an open, inviting atmosphere with warm, glowing service, thoughtful touches and elevated food and beverage experiences that make your stay easier and more comfortable. You should join our team if you... Believe that every guest interaction is an opportunity to create a memorable experience. · Have a passion for hospitality and take ownership of delivering exceptional service. · Understand that the details make all the difference, and every touchpoint matters. · Thrive in a fast-paced environment where teamwork and adaptability are key. · Love being part of a story-creating connections with guests and leading a team to do the same. You're a great fit for this role if you love... · Leading and motivating a team to deliver outstanding guest service. · Handling guest inquiries, concerns, and service recovery with professionalism and empathy. · Training and mentoring front desk associates to uphold the highest standards. · Overseeing daily front desk operations, ensuring seamless check-ins and check-outs. · Working collaboratively with all hotel departments to enhance the guest experience. We're excited to have you join us because you... · Have a natural ability to connect with people and a passion for guest satisfaction. · Present yourself with professionalism, confidence, and a welcoming demeanor. · Possess strong leadership and team-building skills. · Communicate effectively, both verbally and in writing. · Have solid organizational and problem-solving abilities. · Can manage multiple tasks efficiently, even under pressure. · Are adaptable and open to evolving procedures and challenges. Here's the Core of Concert Hospitality: We have a place for you on our team if your passion is to create UNMATCHED COMMITMENTS. What else do YOU need to know… This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer. Salary Description $24.50 per hour
    $24.5 hourly 54d ago
  • Busperson, Andiamo - Hilton Los Angeles Airport

    Hilton 4.5company rating

    Los Angeles, CA job

    What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline. In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all! Hilton LAX is and Equal Opportunity Employer -M/F/Veteran/Disability/Sexual Orientation/Gender Identity. The Employer will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring. EOE/AA/Disabled/Veterans Come join the team at Hilton Los Angeles Airport as a Busser! We're located just three miles away from SoFi Stadium, the Intuit Dome, and The Forum. Here you will enjoy a dynamic workplace that provides discounted parking, meals while on shift, and room discounts for you and your family through our Go Hilton Travel discount program for stays at any of our properties worldwide which is why we know that you'll love being a part of the Hilton team! Wage\: The hourly rate is $22.50 and is based on applicable and specialized experience and location. Schedule\: Availability from 3pm-11pm required Tuesday-Saturday. Weekdays, weekends and holidays required. The ideal candidate will possess: Previous food service experience Previous fine dining experience a plus Previous customer service experience Ability to work in a fast paced environment independently What will I be doing? As a Busperson, you would be responsible for setting and clearing dining tables and stocking service stations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Set and prepare tables for dining, including, but not limited to, folding napkins, cleaning and placing tableware, serving water, etc. Ensure tableware is in good and working condition and report any defects for repair Stock, maintain and clean designated food station(s) Assist food server(s) with table service, including, but not limited to, serving beverages, breads, etc. Retrieve and transport dirty tableware to dishwashing area Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
    $22.5 hourly Auto-Apply 25d ago
  • Housekeeper/Room Attendant - Hilton Garden Inn LAX El Segundo

    Hilton Worldwide 4.5company rating

    El Segundo, CA job

    Job Title: Housekeeper Starting Wage: $20.40 As part of Team Hilton, our Housekeepers love being a part of our award-winning culture. From flexible scheduling and a friendly workplace environment to competitive health benefits, career growth opportunities and our Go Hilton travel discount program, you'll love working at Hilton! What are the benefits of working for Hilton? Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: * Go Hilton travel program: 100 nights of discounted travel * Access to your pay when you need it through DailyPay * Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount! * Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents * Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications * Flexible shifts and days off * Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare * Mental health resources including free counseling through our Employee Assistance Program * Best-in-Class Paid Time Off (PTO) * 401K plan and company match to help save for your retirement Available benefits may vary depending upon property-specific terms and conditions of employment What will you do as a Housekeeper? Hilton Housekeepers are the heart of our hospitality, making our hotels a home away from home for our guests! Your meaningful work impacts the guest's stay from start to finish, providing a safe and clean environment for all. A day in the life of a Hilton Housekeeper may include: * Friendly interactions with our guests to make their stay memorable and comfortable * Cleaning our guest rooms to keep them in excellent shape, including making beds, cleaning bathrooms, dusting, vacuuming and ownership of the room product * Changing and replenishing bed linens, towels and guest supplies and amenities * Wearing your comfortable Team Member apparel specially designed with your function in mind * Stocking, organizing and transporting the housekeeping supply cart across the hotel, allowing you to get your steps in and stay active! * Being a key part of the Hilton mission: Filling the earth with the light and warmth of hospitality! What is it like working for Hilton? The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World's Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton! It is the policy of Hilton to employ qualified persons without regard to the individual's sex, color, race, religion, national origin, age, disability, sexual orientation, gender identity of any other protected group status as defined by and subject to applicable local laws. Hilton's commitment to equal employment opportunity supports the attraction and retention of a diverse workforce that will enhance the Company's competitiveness in attracting Team Members, customers, corporate partners and owners.
    $20.4 hourly 20d ago
  • Steward - Waldorf Astoria Monarch Beach Resort and Club

    Hilton Worldwide 4.5company rating

    Dana Point, CA job

    The award-winning AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for a Steward to join the Food & Beverage Team! Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle. The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and Beverage outlets. This includes 4 restaurants, a beach club, lounge, marketplace, and IRD. * Classification: Full-Time * Shift: AM / PM shifts * Pay Rate: $20.00 per hour Want to learn more? Hotel Website, Facebook, Instagram What will I be doing? As a Steward, you would be responsible for transporting and cleaning cooking utensils and serviceware in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards: * Wash dishes and operate the dishwasher to clean all chinaware, silverware and cooking utensils * Scrub pots and pans * Burnish, de-tarnish and polish silver * Stock and maintain supplies and equipment * Perform cleaning duties including, but not limited to, mopping and removing trash * Transport and store clean serviceware * Train other stewards, as needed * Prepare and place clean serviceware for events and functions What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: * Hospitality - We're passionate about delivering exceptional guest experiences. * Integrity - We do the right thing, all the time. * Leadership - We're leaders in our industry and in our communities. * Teamwork - We're team players in everything we do. * Ownership - We're the owners of our actions and decisions. * Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: * Quality * Productivity * Dependability * Customer Focus * Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: Access to pay when you need it through DailyPay Medical Insurance Coverage - for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications* 401K plan and company match to help save for your retirement Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount Career growth and development Team Member Resource Groups Recognition and rewards programs * Available benefits may vary depending upon property-specific terms and conditions of employment.
    $20 hourly 10d ago
  • Full Time Bellperson / Driver

    Hilton Worldwide 4.5company rating

    Ontario, CA job

    A Bellperson/ Shuttle Driver is responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. A Bellperson/Shuttle driver will also be responsible for safetly transporting guests to/from the local area, such as the Ontario Airport, local shopping areas, etc. as assigned. What will I be doing? As a Bellperson/Shuttle Driver, you would be responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. In the driving capcacity, you were be responsible for shuttling guests to/from the local airport, and any assigned routes/destinations within the local market. Specifically, you would be responsible for performing the following tasks to the highest standards: * Greet and escort arriving and departing guests to and from their accommodations * Retrieve and transport guest luggage * Inspect guest rooms and acquaint guests with these rooms and their features * Respond to guest inquiries and requests in a timely, friendly and efficient manner * Organize and store luggage, as needed, according to guidelines * Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments * Ensure messages and faxes are regularly delivered throughout the day * Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed * Drives property-designated vehicles to and from guest destinations such as guest room or local airport, as needed * Assist in the maintenance, appearance and functionality of equipment What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: * Hospitality - We're passionate about delivering exceptional guest experiences. * Integrity - We do the right thing, all the time. * Leadership - We're leaders in our industry and in our communities. * Teamwork - We're team players in everything we do. * Ownership - We're the owners of our actions and decisions. * Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: * Quality * Productivity * Dependability * Customer Focus * Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The hourly rate is $17.25 per hour and is based on applicable and specialized experience and location.
    $17.3 hourly 5d ago
  • Events Manager

    Marriott International 4.6company rating

    Marriott International job in Los Angeles, CA

    Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. CANDIDATE PROFILE Education and Experience • High school diploma or GED; experienced (1 - 2 years of experience) in the event management or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required. CORE WORK ACTIVITIES Managing Event Logistics and Operations • Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. • Adheres to all standards, policies, and procedures. • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. • Manages group room blocks and meeting space for average to large-sized assigned groups. • Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions. • Uses his/her judgment to integrate current trends in event management and event design. • Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event). • Participates in customer site inspections and assists with the sales process as necessary. • Performs other duties as assigned to meet business needs. • Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience. Ensuring and Providing Exceptional Customer Service • Delivers excellent customer service throughout the customer experience and encourages the same from other employees. • Empowers employees to provide excellent customer service. • Sets a positive example for guest relations. • Coordinates and communicates event details both verbally and in writing to the customer and property operations. • Makes presence known to customer at all times during this process. • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. • Follows up with customer post-event. • Responds to and handles guest problems and complaints. • Uses personal judgment and expertise to enhance the customer experience. • Stays available to solve problems and/or suggest alternatives to previous arrangements. • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Interacts with guests to obtain feedback on product quality and service levels. • Ensures hourly employees understand expectations and parameters for event activities. Leading Event Management Teams • Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback. • Leads formal pre-event and post-event meetings for average to large-sized assigned groups. • Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc). Supporting and Coordinating with the Sales and Marketing Function • Assists in the sales process and revenue forecasting for customer groups. • Up-sells products and services throughout the event process. • Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups. Conducting Human Resources Activities • Reviews comment cards and guest satisfaction results with employees. • Observes service behaviors of employees and provides feedback to individuals and/or managers. • Assists in the development and implementation of corrective action plans. • Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution. • Works with the property staff and customers to address operational challenges associated with his/her group. • Performs other duties as assigned to meet business needs. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
    $45k-64k yearly est. Auto-Apply 8d ago
  • Reservations Agent (On Call) - Waldorf Astoria Monarch Beach Resort and Club

    Hilton 4.5company rating

    Dana Point, CA job

    What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experience. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: Access to pay when you need it through DailyPay Medical Insurance Coverage - for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program\: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications* 401K plan and company match to help save for your retirement Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount Career growth and development Team Member Resource Groups Recognition and rewards programs * Available benefits may vary depending upon property-specific terms and conditions of employment. #LI-CS2 EOE/AA/Disabled/Veterans The award-winning Forbes 4-Star and AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for a Reservations Agent to join the Team! Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle. The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and Beverage outlets. This includes 4 restaurants, a beach club, lounge, marketplace, and IRD. · Classification\: On-Call · Shift: Various - must have availability to work nights, weekends, weekdays, and holidays. Pay Rate\: The pay rate for this role is $23 and is based on applicable and specialized experience and location. Want to learn more? Hotel Website, Facebook, Instagram What will I be doing? As a Reservations Sales Specialist, you would be responsible for answering reservation calls in a welcoming and professional tone using the highest standards of guest service. Specifically, this includes but is not limited to: Answer all guest calls in a timely manner, extending excellent service and Forbes standards with all guest interactions. Effective coordination of booking room, restaurant, spa and golf reservations; reservation and guest information is complete and entered accurately. Use selling strategies to maximize conversion, upsell room accommodations and decrease call abandonment to increase hotel revenue. Sales commission incentive available for premium suite bookings and upsell once eligible. Maintain extensive knowledge of all hotel features and services including dining outlets, spa offerings, golf details, all room types, rates, special packages, promotions, daily arrivals/departures/room availability and scheduled in-house group activities.
    $23 hourly Auto-Apply 59d ago
  • Residences Concierge - Part Time

    Marriott International 4.6company rating

    Marriott International job in Los Angeles, CA

    Respond to Residence owners' and their guests' requests for visitor information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction. Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities, including special events and activities. Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorize visitors and implement into the key track system. Answer, record, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem. Understand and assist with owners' reservation services (HRS). Assist with scheduling of the elevator for move-in/out for Residence owners/tenants. Assist with Bell/valet services for owners when requesting for their vehicles. Perform Lobby Ambassador tasks. Review shift logs/daily memo books and document pertinent information in logbooks. Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all Residence owners and their guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. Adhere to the highest standards of The Ritz-Carlton service excellence. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
    $38k-67k yearly est. Auto-Apply 15d ago
  • Assistant Director of Security and Safety

    Marriott International 4.6company rating

    Marriott International job in Marina del Rey, CA

    Assists the Director of Loss Prevention in managing the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the security/loss prevention or related professional area. OR • 2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area. CORE WORK ACTIVITIES Managing Security/Loss Prevention Operations • Assists in the development and implementation of emergency procedures. • Collaborates with the Director of Loss Prevention on ways to continually improve departmental performance. • Comply with policies on proper investigative procedures for loss of property assets. • Maintain proper documentation of property patrols. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Implements action plans to monitor and control risk. • Reports any procedure violations to the Director of Loss Prevention and appropriate management. • Strives to improve service performance. • Supervises security staff to effectively monitor and protect property assets. • Performs duties of the Director of Loss Prevention in his/her absence. Leading Security/Loss Prevention Teams • Assists Director of Loss Prevention in establishing guidelines and training so employees understand expectations and parameters. • Celebrates successes and publicly recognizes the contributions of team members. • Communicates critical information to Loss Prevention officers based on knowledge gained at pre- and post-convention meetings. • Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety. • Encourages and builds mutual trust, respect, and cooperation among team members. • Helps employees and guests obtain necessary medical attention on a timely basis. • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. • Serves as a role model to demonstrate appropriate behaviors. • Utilizes an "open door" policy. • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Ensuring Exceptional Customer Service • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Meet quality standards and customer expectations on a daily basis. • Handles guest problems and complaints effectively. • Interacts with guests to obtain feedback on product quality and service levels. • Provides services that are above and beyond for customer satisfaction and retention. • Sets a positive example for guest relations. Conducting Human Resources Activities • Assists in maintaining required OSHA programs and statistical data. • Assists in the management of claims by ensuring proper procedures are followed and documented. • Brings issues to the attention of the department manager and Human Resources as necessary. • Report all employee accidents and guest liability incidents to Claims Reporting Service in a timely manner. • Administer property policies fairly and consistently. • Certify security staff in first aid and CPR. • Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. • Trains security staff to effectively monitor and protect property assets. • Trains staff on proper patrol procedures. Additional Responsibilities • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. These are material job duties of this position. Your background may have a direct, adverse, and negative bearing on the duties and responsibilities of this position potentially resulting in the withdrawal of a conditional offer of employment. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
    $52k-88k yearly est. Auto-Apply 3d ago
  • Host / Hostess (Part-Time), Aveo Table + Bar - Waldorf Astoria Monarch Beach Resort and Club

    Hilton 4.5company rating

    Dana Point, CA job

    What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as\: Career growth and development Team Member Resource Groups Recognition and rewards programs * Available benefits may vary depending upon property-specific terms and conditions of employment. #LI-JS3 The award-winning Forbes 4-Star and AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for a Part-Time Host/Hostess to join the Aveo Team! Join us today and receive a $500 new hire sign-on bonus (first half payable after 90 days, second half payable after 180 days) Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle. The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and Beverage outlets. This includes 4 restaurants, a beach club, lounge, marketplace, and IRD. Classification\: Part-Time Shift: Various - must have availability to work weekends, weekdays, and holidays. Pay Rate\: The pay rate for this position is $19.00 per hour Want to learn more? Hotel Website, Facebook, Instagram What will I be doing? As a Restaurant Host/Hostess, you would be responsible for welcoming guests and escorting them to their seats for dining in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Welcome guests and ascertain their dining needs Seat guests and manage the seating chart Monitor restaurant activity to determine seating and dining flow Perform opening and closing duties, as needed Assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc. Ensure knowledge of menu Respond to guest inquiries and requests in a timely, friendly and efficient manner Assist fellow team members and other departments wherever necessary to maintain positive working relationships EOE/AA/Disabled/Veterans
    $19 hourly Auto-Apply 37d ago
  • Sales Coordinator

    Hilton 4.5company rating

    Irvine, CA job

    The Sales Coordinator supports the Sales Department by assisting with sales initiatives, group coordination, and client communications while ensuring exceptional service delivery in alignment with Hilton brand standards. This role works closely with the Director of Sales and Sales Managers to maintain accurate records, prepare reports, coordinate group blocks and events, and support overall revenue efforts. Key Responsibilities Sales & Administrative Support • Assist Sales Managers with correspondence, proposals, contracts, and agreements • Maintain accurate records in Hilton sales systems (Delphi/PEP or equivalent CRM tools) • Track group room blocks, cutoff dates, and special requests • Prepare weekly, monthly, and quarterly sales reports • Handle incoming sales inquiries professionally and in a timely manner Client Relations • Serve as a primary point of contact for clients, ensuring a seamless and professional experience • Support site visits, client meetings, and property tours • Coordinate client billing, deposits, contracts, and event details Event & Group Coordination • Assist with group reservations, rooming lists, and event requirements • Coordinate with Front Office, Housekeeping, and Food & Beverage departments • Monitor group pick-up and communicate updates to Sales Managers and Revenue teams • Ensure execution of Hilton brand service standards for all group and event bookings Internal Collaboration • Liaise with hotel departments to ensure smooth execution of group and event needs • Communicate changes and special requests promptly • Assist with materials for sales meetings, revenue meetings, and brand audits Hilton Brand Standards • Uphold Hilton Garden Inn brand standards in all client interactions and materials • Support Hilton corporate sales initiatives and promotions • Maintain a professional image consistent with brand expectations Qualifications Education & Experience • High school diploma or equivalent required • College degree in Hospitality, Business, or related field preferred • 1-2 years of sales, hotel operations, or administrative experience (hospitality preferred) • Proficiency in Microsoft Office; Hilton systems experience (Delphi/PEP) preferred Skills & Abilities • Strong organizational skills and attention to detail • Excellent written and verbal communication skills • Ability to multitask and thrive in a fast-paced environment • Strong customer service and problem-solving abilities • Team-oriented with the ability to work independently Work Environment & Schedule • Flexible schedule required, including occasional evenings, weekends, and holidays based on business needs • Professional business attire required in accordance with Hilton Garden Inn standards Benefits Competitive hourly wage with opportunities for growth within Hilton Health, dental, and vision insurance 401(k) retirement plan Paid time off and holiday pay Hilton Team Member Travel Program, offering discounted stays at Hilton properties worldwide Comprehensive training programs and career development opportunities
    $36k-47k yearly est. Auto-Apply 20h ago
  • Night Auditor PT (FRI/SAT)

    Hilton 4.5company rating

    Irvine, CA job

    A Night Auditor is responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As Night Auditor, you would be responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Approach all encounters with guests and employees in a friendly, service-oriented manner. Maintain regular attendance in compliance with S3 Hotel Group standards, as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with S3 Hotel Group standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e., movie revenue, telephone postings, valet laundry, server's and desk agent's paperwork, etc.). Maintain cashiering responsibilities as per Front Office procedures according to S3 Hotel Group Hospitality standards. Maintain Front Office computer system operation according to S3 Hotel Group standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to S3 Hotel Group standards. Maintain proper record keeping (i.e., log books, etc.) according to S3 Hotel Groups standards. Be familiar with all S3 Hotel Group Hospitality's policies and house rules. Complete the initial direct bills, daily, and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other employees during entire shift. Have a working knowledge of security procedures. Ensure employees are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow employees. Prepare and distribute the Daily Flash Report as needed. Drive safely and follow all traffic regulations when Driving the hotel Van and report any accident or violation immediately. Marginal: Transfer the master or house accounts as necessary. Distribute work (i.e., revenue printouts, charge and paid folios, vouchers and checks, etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to S3 Hospitality procedures. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool area (property specific) Handle items for “Lost and Found” according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e., resetting Food and Beverage P.O.S. where necessary, distribution of credit "Watch List", and preparation of daily revenue summary). Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Job Requirements What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: · Hospitality - We're passionate about delivering exceptional guest experiences. · Integrity - We do the right thing, all the time. · Leadership - We're leaders in our industry and in our communities. · Teamwork - We're team players in everything we do. · Ownership - We're the owners of our actions and decisions. · Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: · Quality · Productivity · Dependability · Customer Focus · Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans
    $33k-41k yearly est. Auto-Apply 60d+ ago
  • Spa Manager

    Marriott International 4.6company rating

    Marriott International job in Dana Point, CA

    Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget. CANDIDATE PROFILE Education and Experience * High school diploma or GED; 2 years experience in the spa, guest services, or related professional area. CORE WORK ACTIVITIES Supporting Management of Spa Operations and Budgets * Assumes the responsibilities of the Spa Director in his/her absence. * Ensures all employees have the proper supplies, equipment and uniforms. * Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. * Manages supplies and equipment inventories within budget. * Maintains cleanliness of spa and related areas and equipment. * Understands the impact of department's operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals. Ensuring and Delivering Exceptional Customer Service * Sets a positive example for guest relations. * Interacts with guests to obtain feedback on product quality and service levels. * Handles guest problems and complaints. * Empowers employees to provide excellent customer service. * Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement. * Strives to improve service performance. Conducting Human Resources Activities * Solicits employee feedback, utilizing an "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns. * Ensures employees understand expectations and parameters. * Brings issues to the attention of the department manager and Human Resources as necessary. * Observes service behaviors of employees and providing feedback to individuals. * Participates in employee progressive discipline procedures. * Participates in an on-going employee recognition program. * Reviews comment cards and guest satisfaction results with employees. * Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job. * Supervises on-going training initiatives and conducting training when appropriate. * Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team. * Celebrates successes and publicly recognizes the contributions of team members. * Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. * Assists the Spa Director in managing the day-to-day operations of the spa as necessary. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
    $36k-59k yearly est. 31d ago
  • Breakfast Cook

    Hilton Worldwide 4.5company rating

    Downey, CA job

    A Cook is responsible for preparing food items in accordance with recipes and established standards in the hotel's continuing effort to deliver outstanding service and financial profitability. is $20.00/hr What will I be doing? As a Cook, you would be responsible for preparing food items in accordance with recipes and established standards in the hotel's continuing effort to deliver outstanding service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: * Prepare food items according to designated recipes and quality standards * Maintain cleanliness and comply with food sanitation standards at all times * Manage guest orders in a friendly, timely and efficient manner * Ensure knowledge of menu and all food products * Stock and maintain designated food station(s) * Visually inspect all food sent from the kitchen * Practice correct food handling and food storage procedures according to federal, state, local and company regulations * Prepare requisitions for supplies and food items, as needed What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: * Hospitality - We're passionate about delivering exceptional guest experiences. * Integrity - We do the right thing, all the time. * Leadership - We're leaders in our industry and in our communities. * Teamwork - We're team players in everything we do. * Ownership - We're the owners of our actions and decisions. * Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: * Quality * Productivity * Dependability * Customer Focus * Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
    $20 hourly 35d ago

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