Marriott International jobs in Naples, FL - 195 jobs
Leisure Reservations Agent
Marriott International 4.6
Marriott International job in Naples, FL
Assist other departments when needed to ensure optimum service to guests. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats (e.g., small print). Enter and locate work-related information using computers and/or point of sale systems. Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
$25k-31k yearly est. Auto-Apply 8d ago
Looking for a job?
Let Zippia find it for you.
Director of Purchasing
Marriott International 4.6
Marriott International job in Naples, FL
Manages the purchasing of supplies and products used at a location. Formulates an approved vendors list encompassing all categories. Purchases and approves payment of items following the correct procedures that have been established. CANDIDATE PROFILE
Education and Experience
* 4-year bachelor's degree in Finance and Accounting or related major; or a minimum of 4 years' experience in Purchasing or a related field.
CORE WORK ACTIVITIES
Managing Work, Projects, and Policies
* Generates and provides accurate and timely results in the form of reports, presentations, etc.
* Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.
* Ensures compliance with all brand established systems and procedures.
* Creates a Purchase Requisition/Purchase Order System for the property and ensures employees are trained on this system.
* Conducts inventories.
* Ensures accurate administration of all invoices and adheres to proper bookkeeping procedures.
* Maintains operations by developing policies and procedures.
* Ensures compliance with all applicable laws and regulations.
* Ensures inspection of all deliveries to verify accuracy and quality of product.
* Ensures compliance with food handling and sanitation standards.
* Implements and enforces all control procedures for property goods entering through the purchasing/receiving areas.
* Ensures staff is properly trained regarding procedures, sanitation, equipment handling and chemical usage.
* Ensures compliance with sanitary procedures.
* Maintains inventory controls for proper levels, dating, rotation, requisitions etc.
Leading Purchasing Operations
* Supervises operations of Purchasing Department.
* Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
* Ensures employees understand expectations and parameters.
* Communicates performance expectations in accordance with job descriptions for each position.
* Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
* Solicits employee feedback and uses an "open door policy."
* Supports a departmental orientation program for employees to receive the appropriate new hiring training to successfully perform their job.
* Reviews employee satisfaction results to identify and address employee problems or concerns.
* Ensures property policies are administered fairly and consistently.
Demonstrating and Applying Accounting Knowledge
* Demonstrates knowledge of job-relevant issues, products, systems, and processes.
* Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
* Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
* Keeps up-to-date technically and applying new knowledge to your job.
* Demonstrates knowledge of budgets, operating statements and payroll progress reports as needed to maintain financial management of the department.
Maintaining Finance and Accounting Goals
* Submits reports in a timely manner, ensuring delivery deadlines.
* Ensures profits and losses are documented accurately.
* Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
* Develops specific goals and plans to prioritize, organize, and accomplish your work.
* Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.
* Manages to achieve or exceed budgeted goals.
* Manages department's controllable expenses to achieve or exceed budgeted goals.
Additional Responsibilities
* Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
* Empowers employees to provide excellent customer service.
* Keeps departments informed by confirming and clarifying purchase orders or contracts.
* Analyzes information and evaluates results to choose the best solution and solve problems.
* Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources.
* Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
$47k-89k yearly est. 22d ago
Cashier/Barista (Part-Time) - Hilton Fort Lauderdale Marina
Hilton Worldwide 4.5
Everglades, FL job
Hilton Fort Lauderdale Marina is looking to welcome a Part-Time Cashier/Barista to join the team! Our hotel, which features 595 guest rooms, is located on the Intracoastal waterway and just a four-minute walk to the Broward Convention Center. Our 10+ team members report to the Director of Food and Beverage.
The ideal candidate holds 1+ years experience as a Barista. Prior cashier experience is preferred. At least 2 years within customer service. Able to work the required shifts.
Shift Pattern: Part-Time 2-4 shifts per week - AM/PM shifts (Weekdays, weekends, holidays as needed)
Pay Rate: $17.00 per hour plus tips.
The Benefits - Hilton is recognized as the best hospitality workplace in the world and the #2 World's Best Workplace by Great Place To Work US and Fortune! We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
* Go Hilton travel program: 100 nights of discounted travel
* Access to your pay when you need it through DailyPay
* Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
* Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
* Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
* Flexible shifts and days off
* Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care
* Mental health resources including free counseling through our Employee Assistance Program
* Best-in-Class Paid Time Off (PTO)
* 401K plan and company match to help save for your retirement
* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing?
As a Cashier/Barista, you would be responsible for performing the following tasks to the highest standards:
* Greets, prepares, services, and takes guests' orders for beverages and/or food in a friendly, courteous, professional and timely manner to ensure total guest satisfaction.
* Upsells additional items to enhance profitability.
* Enters orders into a computerized system and settles check(s) upon completion of order.
* Performs general cleaning tasks to adhere to health and safety standards.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
* Hospitality - We're passionate about delivering exceptional guest experiences.
* Integrity - We do the right thing, all the time.
* Leadership - We're leaders in our industry and in our communities.
* Teamwork - We're team players in everything we do.
* Ownership - We're the owners of our actions and decisions.
* Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
* Quality
* Productivity
* Dependability
* Customer Focus
* Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
$17 hourly 12d ago
Security Officer - Hilton Fort Lauderdale Marina
Hilton Worldwide 4.5
Everglades, FL job
Hilton Fort Lauderdale Marina is looking to welcome a Security Officer to join the team! Our hotel, which features 595 guest rooms, is located on the Intracoastal waterway and just a four-minute walk to the Broward Convention Center. Our 5+ team members report to the Director of Security.
The ideal candidate holds 1+ years experience as a security officer within hospitality and 2 years customer service experience. Able to work the required shifts. Intermediate/advanced proficiency in Microsoft Office Suite (Outlook, Excel).
Shift Pattern: Full availability AM/PM (weekdays, weekends, holidays as needed)
Rate of Pay: $19.00 per hour
The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
* Access to pay when you need it through DailyPay
* Medical Insurance Coverage - for you and your family
* Mental health resources including Employee Assistance Program
* Best-in-Class Paid Time Off (PTO)
* Go Hilton travel program: 100 nights of discounted travel
* Parental leave to support new parents
* Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
* 401K plan and company match to help save for your retirement
* Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
* Career growth and development
* Team Member Resource Groups
* Recognition and rewards programs
* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing?
As a Security Officer, you would be responsible for ensuring the safety of guests and team members and the security of the hotel and property in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
* Patrol the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions
* Respond to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property
* Promote safe work practices
* Initiates preliminary investigations into incidents, as needed
* Writes reports and ensures accuracy of necessary documentation, as needed
* Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
* Hospitality - We're passionate about delivering exceptional guest experiences.
* Integrity - We do the right thing, all the time.
* Leadership - We're leaders in our industry and in our communities.
* Teamwork - We're team players in everything we do.
* Ownership - We're the owners of our actions and decisions.
* Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
* Quality
* Productivity
* Dependability
* Customer Focus
* Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
$19 hourly 28d ago
Assistant Executive Housekeeper
Hilton Marco Island Beach Resort and Spa 4.5
Marco Island, FL job
Job Description
Hilton Marco Island Resort and Spa is currently seeking an Assistant Executive Housekeeper to join the best team on Marco Island. This is a full-time salaried position. Benefits include PTO and Holiday pay, medical/dental/vision benefits, Hotel discounts worldwide and more.
POSITION PURPOSE:
To ensure the staff of the housekeeping department cleans and maintains guest rooms and public spaces in accordance with Hilton's standards of product and service.
ESSENTIAL FUNCTIONS:
Oversees staff of room attendants, house attendants, lobby attendants, laundry attendants, and supervisors by conducting daily and monthly meetings, inspecting staff work and giving guidance so that deficiencies are corrected, and standards are met.
Inspect rooms as directed by the Executive Housekeeper and Assistant Executive Housekeeper. Keeps room statuses up to date.
Assists in the interviewing, hiring, and training of the Housekeeping team members. Training includes, but not limited to, procedures and techniques as outlined in the Performance for Excellence program, detailed instruction on the proper use of chemicals for different surfaces, and procedures to report repairs to engineering.
Arranges staff work schedules, determining days off, insuring staffing levels are based on occupancy and/or any current or anticipated projects. Submits payroll records, correcting errors to ensure pay is on time and includes any purchased rooms, extra cleanup, costs, and etc.Control labor by HPOR per Olshan Properties standards.
Inventories supplies, including linen and amenities, to ensure items are in stock and reorders are done in a timely manner. Controls budgets, labor and other expenses, according to standards.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
OTHER:
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
All employees are required to comply fully with the rules and standards set forth by Hilton Marco Island Beach Resort, Olshan Properties and Hilton Hotels Corporation.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
Possess experience and basic knowledge of housekeeping operations, including laundry operations, security and safety programs, personnel and labor relations, budget forecasting and management, OSHA regulations associated with chemical usage, bio-hazards, and working environment, quality assurance programs, hotel law, resort maintenance and rehabilitation, and the development of long-range planning.
Possess basic knowledge of computer systems associated with storing, developing, and analyzing information. This includes all systems utilized by Hilton in conducting day-to-day business such as HotSoS (Hotel Service Optimization System), and Hilton OnQ.
Possess leadership skills to motivate and develop staff and to ensure accomplishment of goals.
Ability to set priorities, plan, organize, and to delegate assignments to accomplish tasks, often within strict time limitations.
Ability to apply technical knowledge of federal and state regulations to practical situations with the hospitality industry.
Ability to read, write, hear, speak and understand the English language to communicate with management and staff--being persuasive, clear and to the point. Written communication skills to be concise, well organized, complete, clear and understandable in order to formulate complex reports and communicate with the public, staff, and management.
Possess considerable knowledge of mathematical skills (addition, subtraction, multiplication, and division) to create and maintain budgets, cost analysis reports, calculate trends in guest and team member opinion reports, etc.
Ability to move throughout premise and visually inspect conditions requiring bending, stooping and reaching arms overhead.
Ability to work under conditions that may be hot, wet, and noisy.
Ability to remain calm in emergency situations and to effectively work with the internal and external guests, some of whom require patience, tact and diplomacy to defuse anger, and provide positive and proactive solutions.
Ability to travel to various sites on the hotel property, while maintaining contact with the hotel, to perform essential job duties.
Possess knowledge of OSHA laws pertaining to chemicals and hazardous substances, workplace safety, and the ability to train subordinates to ensure a safe working environment.
Ability to remain stationary (sitting or standing) and concentrate on tasks for long periods of time often in a high volume high-pressure area.
Ability to use finger/hand movements for extended periods of time. Finger and hand dexterity to manipulate switches, writing instruments, a computer keyboard, etc.
Ability to grasp and lift up to 50 lbs., waist high.
QUALIFICATION STANDARDS
Education:
High school diploma required. College degree in hospitality management preferred.
Experience:
2 years supervisory experience in hospitality industry. Previous commercial housekeeping experience preferred.
Licenses or certificates:
No special licenses required. Certificates in sanitation and safety, are desired. CPR / First Aid certified desired.
Other:
Additional language ability preferred
$24k-34k yearly est. 3d ago
Buffet Runner
Hilton Marco Island Beach Resort and Spa 4.5
Marco Island, FL job
Job Description
Hilton Marco Island Resort and Spa is currently seeking a Full-Time Buffet Runner to join the best team on Marco. Full time team members enjoy Medical/Denta/Vison benefits, Hotel discounts, generous PTO and Holiday pay and more.
POSITION PURPOSE:
Set up, stock and replenish buffet and assist food servers as needed to ensure total guest satisfaction.
ESSENTIAL FUNCTIONS:
Promptly prepare the condiments and necessary items for the buffet. Consistently check all the food items to see if they are prepared the right way.
Transport all the dishes to the buffet, replenish as necessary.
Communicate clearly with the kitchen and front of house staff.
Maintain and stock all the plates, accents and condiments. Prep all the to go condiments.
Assist your other outlets if needed.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the Hotel.
OTHER:
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel including holidays and weekends.
All employees are required to fully comply with the rules and standards set forth by the Hilton Marco Island Beach Resort & Spa, Olshan Properties and Hilton Hotels Corporation.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
Possess basic knowledge of the appropriate table settings and service ware.
Possess basic knowledge of food preparation and service standards.
Able to understand and speak English to comprehend basic guest requests. Ability to understand written English to read any caution or safety notices.
Able to grasp, lift and/or carry, or otherwise, transport up to 50 lbs. through a crowded room.
Ability to move or push goods on a hand cart/truck weighing a maximum of 200 lbs.
Able to use stairs while carrying a large tray loaded with dirty dishes and glass ware.
Able to concentrate and maintain composure in an often high volume high pressure area.
Able to use both fine and gross motor skills to manipulate switches, service ware, etc.
Able to move throughout the premise, often in a crowded room, and visually inspect conditions requiring bending, kneeling, stooping, and reaching overhead.
Possess basic knowledge of cleaning methods and materials and chemicals used in cleaning.
$22k-29k yearly est. 3d ago
Hotel Maintenance Mechanic
Hilton Marco Island Beach Resort and Spa 4.5
Marco Island, FL job
Job Description
To perform, with supervision, skilled corrective and preventive maintenance on the hotel's facilities, while responding to calls for assistance.
ESSENTIAL FUNCTIONS:
Performs, with supervision, skilled maintenance throughout the facility. These duties include, but are not limited to, responding to guests' requests, guest room preventive maintenance, equipment preventive maintenance, common area preventive maintenance, painting touch-ups, painting projects, room stripping, room cleaning, trash removal, equipment operation, light equipment repair and other duties assigned by supervisor and or manager.
Train other team members in his/her area of expertise
Completes required paperwork to document finished work orders, work in progress, and work requiring parts, materials, or outside assistance to complete jobs.
Responds to situations that require immediate action, (i.e. equipment outages, power failures, life safety emergencies, etc.).
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
OTHER:
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel including holidays and weekends.
All team members are required to comply fully with the rules and standards set forth by the Hilton Marco Island Beach Resort & Spa, Olshan Properties and Hilton Hotels Corporation.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
All knowledge, skills, and abilities required for the Maintenance Mechanic position.
Able to apply existing skills and knowledge to new situations.
Ability to replace common 120v wiring devices, to include switches, outlets, and dimmers.
Ability to replace low voltage devices, to include replacing and reprogramming telephones, replacing common telephone components, phone outlet and data outlets.
Ability to replace common plumbing parts and fixtures, to include commodes, and associated parts, sink and tub faucets and parts, drain fixtures, and simple valves.
Ability to replace caulk and grout joints
Ability to replace common components of the guestroom TV system, to include replacing and reprogramming TV sets, replacing and reprogramming smart boxes, and replacing coaxial cabling, coaxial outlets, and coaxial splitters.
Ability to replace common guest room A/C components, to include fan motors, squirrel cages, thermostats, and CWV motors.
Ability to perform minor cosmetic repairs to various surfaces, to include wall coverings, sheetrock, and textured surfaces.
Ability to perform minor painting tasks, to include masking, minor surface preparation, color matching, and both brush and roller painting.
Ability to perform minor repairs to kitchen and laundry equipment, to include relighting pilots and testing 120v power supplies, natural or LP gas supplies, and water supplies to determine proper delivery.
Ability to perform basic equipment preventative and corrective maintenance by following checklists and technical manual instructions.
Physical Abilities:
Able to grasp, lift and/or carry supplies or equipment weighing up to 75 lbs., occasionally waist high. Ability to push/pull supplies or equipment weighing up to 200 lbs
Able to climb stairs and ladders, working at heights up to approximately 25 feet.
Able to perform tasks while consistently bending, stooping, kneeling or standing while supporting additional weight up to 75 lbs.
Able to move and work throughout the hotel for the duration of the shift and possible overtime.
Able to work in unfavorable conditions which can occasionally be hot, noisy and wet.
Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and offer assistance with guest problems such as plumbing, heating, air conditioning and other general dissatisfactions.
Must have adequate ability to hear alarms, calls on a hand held radio, equipment running, etc.
Able to read, write, hear, speak and understand the English language to communicate with management and staff--being persuasive, clear and to the point. Written communication skills to be concise, well organized, complete, clear and understandable.
QUALIFICATION STANDARDS
Education:
High school graduate or equivalent preferred.
Experience:
1 year apprenticeship experience in one of the following trades: plumbing, painting, carpentry, or general mechanical/electrical maintenance required.
1-year experience in commercial building or hotel maintenance experience preferred.
Licenses or certificates:
No special licenses required
CPR / First aid certified desired
Other:
Additional languages desired
$27k-37k yearly est. 19d ago
Busperson, Olive and Sea - Hilton Fort Lauderdale Marina
Hilton Worldwide 4.5
Everglades, FL job
Hilton Fort Lauderdale Marina is looking to welcome a Busperson to join our team! Our property, which has 595 guest rooms, is located on the Intracoastal Waterway, less than 10 minutes from Fort Lauderdale sand via our beach shuttle. Our Olive & Sea restaurant seats about 185 in the dining room and 17 seats at the bar. Our menu is comprised of delicious Mediterranean dishes. The restaurant is open from 3PM-10PM every day, with the exception of Friday and Saturday where it closes as 11PM.
Our ideal candidate holds 1+ years experience as a bus person in a high-volume restaurant. Previous Food and Beverage and customer service experience. Availability to work the required shifts.
Shift Pattern: Full Time (AM/MID/PM) Shifts- Weekdays, weekends, holidays as needed.
Rate of Pay: $20.00 per hour plus tips
The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
* Access to pay when you need it through DailyPay
* Medical Insurance Coverage - for you and your family
* Mental health resources including Employee Assistance Program
* Best-in-Class Paid Time Off (PTO)
* Go Hilton travel program: 100 nights of discounted travel
* Parental leave to support new parents
* Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
* 401K plan and company match to help save for your retirement
* Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
* Career growth and development
* Team Member Resource Groups
* Recognition and rewards programs
* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing?
As a Busperson, you would be responsible for setting and clearing dining tables and stocking service stations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
* Set and prepare tables for dining, including, but not limited to, folding napkins, cleaning and placing tableware, serving water, etc.
* Ensure tableware is in good and working condition and report any defects for repair
* Stock, maintain and clean designated food station(s)
* Assist food server(s) with table service, including, but not limited to, serving beverages, breads, etc.
* Retrieve and transport dirty tableware to dishwashing area
* Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
* Hospitality - We're passionate about delivering exceptional guest experiences.
* Integrity - We do the right thing, all the time.
* Leadership - We're leaders in our industry and in our communities.
* Teamwork - We're team players in everything we do.
* Ownership - We're the owners of our actions and decisions.
* Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
* Quality
* Productivity
* Dependability
* Customer Focus
* Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
$20 hourly 7d ago
Steward
Hilton Marco Island Resort & Spa 4.5
Marco Island, FL job
Our stewarding team members are responsible for maintaining cleanliness and proper storage of all china, glass, and silver, and ensuring the highest standards of sanitation. Our stewarding team members are also responsible for assisting the kitchen staff in maintaining the cleanliness of the kitchen and all storage areas; specifically for cleaning all equipment, utensils, and the physical work area. Our stewarding team members are also responsible for assisting with proper food storage and rotation.
Essential Functions
Adhere to all applicable Hilton Columbus at Easton and brand standards.
Maintain a high standard of cleanliness and orderliness in all kitchens, back dock, dumpster, and utility work areas.
Heavy duty cleaning of ovens, grills, sinks, walls, floors, walk-in refrigerators and freezers and other heavy kitchen equipment.
Wash pots, pans, and kitchen utensils following proper procedure for their cleanliness and sanitation, and Vacuum carpeted areas through the food and beverage outlets.
Sweep, mop and wash floors in all food and beverage areas, kitchen, and restaurant and dock area.
Keep management informed of shortage of equipment and supplies.
Operate the dishwashing equipment to ensure that all china, glass, and silver are cleaned thoroughly and sanitation of such is maintained.
Return all clean china, glass, and silver to its proper storage location using care to minimize breakage.
Knowledge of proper safe handling techniques for all chemicals used.
Report any faulty equipment to management immediately.
Empty garbage from the Food and Beverage areas into the hotel dumpster.
Know the location and operation of all fire extinguishing equipment.
Practice safe work habits always to avoid possible injury to self or other employees.
Follow the proper procedures in the breakdown, cleaning and reassembling of all kitchen equipment, as needed.
Follow all sanitation standards.
Assist in the set up and breakdown of the restaurant buffet as required.
Operate, maintain, and properly clean all kitchen equipment for cooking, prep, and storage
Assist in prep work for next shift
Assist in storing food deliveries
Ensure proper breakdown at end of shift and cleaning of kitchen and other workstations as needed
Qualifications
Education:
High school degree or equivalent preferred.
Experience:
Prior related work experience (hotel experience preferred)
Strong culinary skills and knowledge of food productions techniques and standards.
Hilton experience preferred.
Licenses or Certificates:
First Aid and CPR certified.
Grooming:
All Team Members must maintain a neat, clean, and well-groomed appearance according to the Olshan Properties Team Member Handbook.
Other:
Additional language ability preferred.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts.
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.
May perform other duties as assigned
Olshan Properties is proud to provide equal opportunity to all employees and applicants for employment without regard to age, race, religion, sex, sexual preference, national origin, disability, veteran status, or genetics. We maintain a drug-free workplace.
$18k-26k yearly est. 18d ago
Senior Event Manager
Marriott International 4.6
Marriott International job in Cape Coral, FL
Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events. This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner's primary contact (following turnover) on property and is responsible for his/her experience.
CANDIDATE PROFILE
Education and Experience
* High school diploma or GED; 2 years experience in the event management or related professional area.
OR
* 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Executing Event Operations
* Solve problems and/or suggest alternatives to previous arrangements if necessary.
* Leads pre-event and post-event meetings for assigned groups.
* Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions.
* Manages customer budgets to maximize revenue and meet customer needs.
* Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
* Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.
* Manages group room blocks and meeting space for assigned groups.
* Adheres to all standards, policies, and procedures.
* Celebrates successes and publicly recognizes the contributions of team members.
Executing the Sales and Marketing Strategy
* Up-sells products and services throughout the event process.
* Participates in customer site inspections and assists with the sales process when necessary.
* Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).
Managing Profitability
* Manages revenue and profitability associated with events.
* Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.
* Reviews billing and payments with clients.
Providing Exceptional Customer Service
* Interacts with guests to obtain feedback on product quality and service levels.
* Handles guest problems and complaints.
* Makes presence known to customer at all times during entire event process.
* Follows up with customer post-event.
* Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
* Strives to improve service performance.
* Sets a positive example for guest relations.
* Reviews comment cards and guest satisfaction results with associates.
* Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
$43k-79k yearly est. 48d ago
Houseperson FT - Embassy Suites Fort Lauderdale
Hilton Worldwide 4.5
Everglades, FL job
A Houseperson is responsible for cleaning and maintaining designated areas of the hotel and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Houseperson, you would be responsible for cleaning and maintaining designated areas of the hotel and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
* Clean designated areas including, but not limited to, restrooms, public areas, offices and banquet/meeting/conference rooms
* Perform tasks including, but not limited to, dusting and polishing furniture and fixtures, vacuuming, mopping, sweeping, shampooing carpets, washing windows, cleaning/waxing floors, removing and disposing of trash and emptying ashtrays
* Greet guests in a friendly manner
* Report maintenance deficiencies and items in need of repair
* Stock and maintain supply rooms, as needed
* Perform deep cleaning tasks and special projects (for example: mattress flipping, furniture moves, etc.), as needed
* Deliver guest requests and assist in cleaning guest rooms, as needed
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
* Hospitality - We're passionate about delivering exceptional guest experiences.
* Integrity - We do the right thing, all the time.
* Leadership - We're leaders in our industry and in our communities.
* Teamwork - We're team players in everything we do.
* Ownership - We're the owners of our actions and decisions.
* Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
* Quality
* Productivity
* Dependability
* Customer Focus
* Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
$22k-25k yearly est. 12d ago
F&B Manager
Hilton Marco Island Beach Resort and Spa 4.5
Marco Island, FL job
Job Description
Hilton Marco Island Resort and Spa is currently seeking a dynamic Food and Beverage Manager to join the best team on the Island! Team members receive travel discounts, food and beverage discounts, free shift meals and uniforms. Additional benefits include Medical, Dental, Vision and 401K.
About the Role:
The F&B Manager at Hilton Marco Island Beach Resort & Spa will play a pivotal role in ensuring the seamless operation of our food and beverage services, ultimately enhancing guest satisfaction and driving revenue. This position requires a strategic leader who can develop and implement innovative dining concepts while maintaining high standards of quality and service. The F&B Manager will oversee all aspects of the food and beverage department, including budgeting, staffing, and menu planning, to create memorable dining experiences for our guests. Collaboration with other departments is essential to ensure that our offerings align with the overall guest experience and resort objectives. The successful candidate will be instrumental in fostering a positive work environment that encourages team development and exceptional service delivery.
Minimum Qualifications:
Bachelor's degree in hospitality management, Business Administration, or a related field.
Minimum of 5 years of experience in food and beverage management within the hospitality industry.
Strong knowledge of food and beverage operations, including menu development and cost control.
Preferred Qualifications:
Experience in a luxury hotel or resort environment.
Certification in food safety and sanitation.
Proficiency in a second language.
Responsibilities:
Oversee daily operations of all food and beverage outlets, ensuring compliance with health and safety regulations.
Develop and implement innovative menus that reflect current trends and guest preferences.
Manage budgeting and financial performance, including cost control and revenue generation strategies.
Recruit, train, and mentor staff to deliver exceptional service and maintain high operational standards.
Collaborate with marketing to promote food and beverage offerings and enhance guest engagement.
Skills:
The required skills for this role include strong leadership and communication abilities, which are essential for managing a diverse team and ensuring effective collaboration across departments. Financial acumen is crucial, as the F&B Manager will be responsible for budgeting and cost control, directly impacting the resort's profitability. Creativity in menu design and a keen understanding of culinary trends will allow the manager to craft unique dining experiences that attract and retain guests. Additionally, exceptional customer service skills are necessary to address guest feedback and enhance overall satisfaction. Preferred skills, such as proficiency in a second language, can facilitate better communication with a diverse clientele, further enriching the guest experience.
$42k-68k yearly est. 10d ago
Floral Manager
Marriott 4.6
Marriott job in Naples, FL
**Additional Information** Position will oversee the Floral department with an emphasis on creative directive for public spaces, ordering, and team management **Job Number** 25193667 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Naples, 280 Vanderbilt Beach Rd, Naples, Florida, United States, 34108VIEW ON MAP (******************************************************************************************************************************************************
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Management
**Pay Range:** $59,000 - $73,000 annually
**Bonus Eligible:** Y
**JOB SUMMARY**
Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
**CORE WORK ACTIVITIES**
**Leading Room Operations Team**
- Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
- Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
- Verifies that the team has the capabilities to meet expectations.
- Leads by example demonstrating self-confidence, energy and enthusiasm.
- Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.
**Managing Property Rooms Operations Function(s)**
- Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
- Follows property specific second effort and recovery plan.
- Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
- Takes proactive approaches when dealing with employee concerns.
- Extends professionalism and courtesy to employees at all times.
- Communicates/updates all goals and results with employees.
- Meets semiannually with staff on a one-to-one basis.
- Assists/teaches the team scheduling against guest and hours/occupied room goals.
- Performs hourly job functions as needed.
- Performs other duties, as assigned, to meet business needs.
**Managing and Monitoring Activities that Affect the Guest Experience**
- Understands the brand's service culture.
- Provides excellent customer service by being readily available/approachable for all guests.
- Strives to continually improve guest and employee satisfaction.
- Takes proactive approaches when dealing with guest concerns.
- Extends professionalism and courtesy to guests at all times.
- Responds timely to customer service department request.
- Verifies that all team members meet or exceed all hospitality requirements.
**Managing Profitability**
- Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).
- Verifies that a viable key control program is in place.
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Strives to maximize the financial performance of the department.
**Conducting Human Resources Activities**
- Interviews and assists in making hiring decisions.
- Receives hiring recommendations from team supervisors.
- Verifies that orientations for new team members are thorough and completed in a timely fashion.
- Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
- Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
- Celebrates successes and publicly recognizes the contributions of team members.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
$59k-73k yearly 46d ago
Night Auditor
Hilton Marco Island Beach Resort and Spa 4.5
Marco Island, FL job
Our team is looking to add an upbeat Night Auditor that is friendly, and detail orientated. This is an overnight position responsible for balancing the hotel transactions and closing out the day, responding to guest requests and maintaining the cleanliness and appearance of the front desk area.
Essential Functions
Perform guest check-in services in a courteous and efficient manner as set forth by Hilton Marco Island Resort and Spa: to include greeting guest with a smile, confirming reservation and rate, assigning room and key card, obtaining method of payment, communicating hotel services and amenities, and finally wishing guest a pleasant stay.
Complete end of day activities including posting charges to accounts, balancing ledgers, run night audit/daily close, back-up and roll date.
Perform check-out services in a courteous and efficient manner: to include inquiring about their stay, making any necessary adjustments, collecting payment, or verifying direct billing, collecting the room key, obtaining bell service for luggage assistance, and finally wishing guests a warm “farewell.” Maintaining, teaching, coaching of mystery shop standards.
Complete shift check list to include all reports mentioned therein. Maintain continuity /communication between shifts. Ensure distribution of messages, mail, and faxes to guests. Complete reservations for guests that include, but are not limited to airline reservations, theatre, sports, overnight shipping etc. while always promoting our hotel first.
Recognize guests with a friendly greeting. Anticipate guests' complaints, develop the most effective solution, and handle guests' concerns immediately and confidently. Follow the 15-5 Rule, and use of guest's name.
Use HOTSOS to expedite guest requests.
Follow proper cash handling procedures as outlined in the Hilton Marco Island Beach Resort and Spa Standards. Responsible for all moneys issued by accounting.
Up sell hotel services to maximize revenue whenever possible.
Ensure all displays are in proper place and fully stocked. Ensure there are enough informational brochures on hand in the main lobby. Check cleanliness and supply level of business center and assist guest with their needs and requests.
Process all payments according to established hotel requirements.
Provide information and assistance to all guests and vendors.
Prepares all necessary reports during each shift for the management team.
Ensure confidentiality, security, and safety of hotel guests regarding Front Desk communications always.
Answer in-coming (from outside the hotel) calls using the provided script in a friendly and professional manner. Respond by relaying guest calls to the requested extension by using appropriate security procedures, or by providing requested information. All in-coming calls to be answered and faxes delivered within the set time limit as per the Hilton standards.
Answer in-house calls by using the provided script in a friendly and professional manner. Record guest special requests on daily log. Relay requests to the appropriate department and complete a follow up call according to the guidelines set in the Hilton Marco Island Beach Resort and Spa standards.
Transcribe complete messages and repeat information to verify accuracy or offer to transfer the guest to the appropriate voice mail. Input and retrieve messages as requested. Read and verbally recite exact message for the guest.
Briefly answer basic inquiries, e.g., time, extension numbers, outlet hours, etc.
Act as dispatcher for security, guest services, and property operations team members. Provide timely information via HOTSOS to team members in response to emergencies and guest requests such as housekeeping and maintenance problems.
Record wake-up call requests and enter into the telephone system. Ensure no calls are missed.
Supportive Functions
In addition to performance of the essential functions, this position may be required to perform a combination supportive function, with the percentage of time performing each function to be solely determined by the Director of Rooms and the General Manger based upon the particular requirements of the Hotel.
Other
Regular attendance in conformance with the standards, which may be established by the hotel from time to time, is essential to the successful performance of this position. Team Members with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, Team Members may be required to work varying schedules to reflect the business needs of the hotel.
Upon employment, all Team Members are required to fully comply with the hotel rules and regulations for the safe and efficient operation of hotel facilities set forth by the Hilton Marco Island Beach Resort and Spa, Olshan Properties and Hilton hotels. Team Members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
Specific Job Knowledge, Skill, and Ability
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodations, using some other combination of skills and abilities.
Possess the ability to dress in a professional manner.
Maintains pleasant and professional communication skills weather interacting with hotel clientele and team members.
Ability to learn and understand a complex telephone system.
Ability to learn and understand basic computer skills & possess considerable Internet knowledge.
Ability to react quickly/decisively to emergencies and requests.
Ability to concentrate in high-volume high-pressure area.
Ability to stand, walk and sit for extended periods of time.
Ability to perform duties in a closed and confined space and at times may be hot and noisy.
Ability to perform tasks requiring bending, stooping, kneeling and can lift 50 lbs.
Ability to communicate in English telephonically, over a handheld radio, and face-to-face clearly.
Possess considerable mathematical skills (addition, subtraction, multiplication, division) to maintain guest charges, handle adjustments, etc.
Possess considerable ability to listen effectively.
Knowledge of local tourist and trade attractions. Ability to make reservations: restaurant, airline, train, room, rental car, etc.
Visual ability to read manufacturer's instructions, correspondence, etc.
Ability to read, write, and comprehend English.
Detail oriented work habits and ability to accomplish goals in a timely manner.
Ability to become OnQ certified.
Ability to become First Aid and CPR certified.
Ability to remain calm in emergency situations and to effectively deal with the internal and external guests, some of whom require patience, tact, and diplomacy to defuse anger, collect accurate information, and solve guest concerns.
Ability to work under time constraints and deadlines, must be productive in quantity and quality of work.
Ability to use finger/hand movements for extended periods of time. Finger and hand dexterity to manipulate switches, writing instruments, a computer keyboard, etc.
Possess knowledge of the Marco area to give directions, etc. to guests.
Protect employer's privacy and data: keep passwords safe.
Qualifications
Education:
Education or experience to meet the required job knowledge, skills, and abilities. High School graduate or equivalent preferred.
Experience:
6 months customer service required.
Night Audit experience is strongly preferred.
Cash handling, or hotel Front Desk experience preferred.
Hilton experience preferred. PBX Experience preferred.
Licenses or Certificates:
First Aid and CPR certified.
Grooming:
All Team Members must maintain a neat, clean, and well-groomed appearance according to the Olshan Properties Team Member Handbook.
Other:
Additional language ability preferred.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts.
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.
May perform other duties as assigned.
$24k-30k yearly est. 10d ago
Recreation Experience Expert
Marriott International 4.6
Marriott International job in Marco Island, FL
Serve as a key resource for all recreation activities facilitated on the property. Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/game-room, fitness center, and child activities center. Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Promote the rules and regulations of the recreation facilities intended for the safety and welfare of guests and members. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Provide cashier services when working in facilities that include point of sales transactions. Assist when hosting private functions within the recreation facilities with group activities and events. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational facilities, equipment and supplies.
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Process payments for rental equipment, recreation activities, facility rentals, or retail sales. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 25 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
REQUIRED QUALIFICATIONS
License or Certification: CPR Certification
First Aid Certification
Recreation Equipment
Any certification or training required by local and state agencies.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
$26k-43k yearly est. Auto-Apply 6d ago
Bellperson (Part-Time) - Hilton Fort Lauderdale Marina
Hilton Worldwide 4.5
Everglades, FL job
Hilton Fort Lauderdale Marina is looking to welcome a Part-Time Bellperson to join the team! Our hotel, which features 595 guest rooms, is located on the Intracoastal waterway and just a four-minute walk to the Broward Convention Center. Our 10+ team members report to the Director of Front Office.
The ideal candidate holds 2+ years experience in customer service. Ideally, recent experience in valet, concierge or bell services is preferred. Able to work the required shifts.
Shift Pattern: Part-Time 2-4 shifts per week - AM/PM (weekdays, weekends, holidays as needed)
Pay Rate: $15.00 per hour plus tips
The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
* Access to pay when you need it through DailyPay
* Medical Insurance Coverage - for you and your family
* Mental health resources including Employee Assistance Program
* Best-in-Class Paid Time Off (PTO)
* Go Hilton travel program: 100 nights of discounted travel
* Parental leave to support new parents
* Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
* 401K plan and company match to help save for your retirement
* Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
* Career growth and development
* Team Member Resource Groups
* Recognition and rewards programs
* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing?
As a Bellperson, you would be responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
* Greet and escort arriving and departing guests to and from their accommodations
* Retrieve and transport guest luggage
* Inspect guest rooms and acquaint guests with these rooms and their features
* Respond to guest inquiries and requests in a timely, friendly and efficient manner
* Organize and store luggage, as needed, according to guidelines
* Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments
* Ensure messages and faxes are regularly delivered throughout the day
* Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed
* Drives property-designated vehicles to and from guest destinations such as guest room or local airport, as needed
* Assist in the maintenance, appearance and functionality of equipment
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
* Hospitality - We're passionate about delivering exceptional guest experiences.
* Integrity - We do the right thing, all the time.
* Leadership - We're leaders in our industry and in our communities.
* Teamwork - We're team players in everything we do.
* Ownership - We're the owners of our actions and decisions.
* Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
* Quality
* Productivity
* Dependability
* Customer Focus
* Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
$15 hourly 7d ago
Bartender - Sand Bar
Marriott International 4.6
Marriott International job in Naples, FL
Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles. Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare fresh garnishes for drinks. Stock ice, glassware, and paper supplies. Transport supplies to bar set-up area. Wash soiled glassware. Remove soiled wares from bar top and tables and place in designated area. Anticipate and communicate replenishment needs. Process all payment methods. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Complete closing duties.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATION
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
$21k-31k yearly est. 15d ago
Banquet Manager
Hilton Marco Island Resort & Spa 4.5
Marco Island, FL job
Job Description
Prepare and execute all banquet functions and meetings, Receive information and schedule team members accordingly. Responsible for hiring, training, and coaching all banquet team members. Supervise all functions. Responsible for the cleanliness and maintenance of all banquet rooms and equipment. Ensure guest satisfaction to current acceptable standards. Develop and ensure decorative and professional set ups for all events.
ESSENTIAL FUNCTIONS:
Supervise all banquet functions, set-up and service. Coordinate with other departments. Assist banquet team during peak activity periods. Maintain constant contact with group leader to ensure that their satisfaction is being exceeded. Visually inspect food items food items leaving the kitchen to ensure pleasant appearance, proper plating, and adherence to standards.
Interview, hire, train, supervise and schedule all banquet staff in accordance with business needs productivity and service standards. Plan and conduct monthly banquet meetings, illustrating the proper service techniques and etiquette. Monitor staff performance, give constructive feedback, and ensure each team member meets the high standards as set by management policy for guest satisfaction. Define performance requirements and develop action plans for achievement of goals.
Maintain constant communication with Catering department to ensure 100% knowledge of all banquet events and up to date changes. Advise sales team of discrepancies in room set-ups and diagrams. Attend weekly Banquet Event Order (BEO) Meetings with Catering and Food & Beverage Managers.
Move throughout the facilities and kitchen areas to visually monitor and take any necessary corrective action to ensure food quality and service standards are met. Verify the temperature of the food is within safety standards. Judge appearance and taste test food to ensure quality standards are met. Give guidance toward improvement and make necessary adjustments for consistency.
Supervise the set-up and operations of the restaurants to include placement of linens, silver, china, and glassware. Visually inspect rooms and equipment before and after meal periods for cleanliness, proper inventory of equipment, and staffing. Ensure staff is ready for work in proper uniforms, nametags, and is in compliance with grooming standards. Ensure pre-shift meetings are done daily in all areas.
Verbally communicate, in a calm positive manner, during the course of operations, the needs between the Kitchen, Beverage, Banquets, Restaurants, and Engineering staff, as well as the guest to ensure timely execution of events, quality service, and adherence to all applicable federal, state, and local safety and health regulations and corporate standards.
Compose weekly work schedules using approved labor and revenue forecast ensuring dollars spent do not exceed lab or forecast. Submit schedules to F&B Director for approval prior to posting. Post schedules by before 12 noon on Wednesdays. Calculate daily and weekly payroll figures using time sheets
Check for proper billing and posting of all room and credit card charges in Food and Beverage. Ensure that all disputed charges are resolved weekly. Distribute payroll on payday.
Monitor staff attendance in accordance with posted schedules and labor standards, adjust and reassign Server stations, as necessary, in order to provide service, in all areas. Oversees the hiring, training and directing of the banquet staff.
Act as dining room manager / F&B manager as necessary, such as during banquet downtime or in the absence of other F&B managers.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the Food & Beverage Director based upon the particular requirements of the Hotel.
OTHER:
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel including holidays and weekends.
All employees are required to fully comply with the rules and standards set forth by the Hilton Marco Island Beach Resort & Spa, Olshan Properties, and Hilton Hotels Corporation.
Specific Job Knowledge, Skills and Abilities:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential function of the job, with or without reasonable accommodation, using some other combination of skill and abilities:
Possess experience and intermediate knowledge of hotel operations, including sales and marketing plans, security and safety programs, personnel and labor relations, food and beverage operations, preparation of business plans, budget forecasting and management, housekeeping, quality assurance programs, hotel law, and the development of long-range planning.
Possess knowledge of all appropriate table settings and service ware.
Possess leadership skills to motivate and develop staff to ensure accomplishment of goals.
Able to set priorities, plan, organize, and to delegate assignments to accomplish tasks, often within strict time limitations.
Able to apply technical knowledge of federal and state tax regulations to practical situations within the hospitality industry.
Able to read, write, hear, speak and understand the English language to communicate with management and staff--being persuasive, clear and to the point. Written communication skills to be concise, well organized, complete, clear and understandable in order to formulate complex reports and communicate with the public, staff, and corporate offices.
Possess considerable knowledge of mathematical skills (addition, subtraction, multiplication, and division) to create and maintain budgets, cost analysis reports, calculate trends in guest and team member opinion reports, etc.
Able to remain calm in emergency situations and to effectively work with the internal and external guests, some of whom require patience, tact and diplomacy to defuse anger and provide positive and proactive solutions.
Able to analyze trends in comment card scores, safety reports, turnover, etc. and help set applicable policies.
Able to move throughout premise and visually inspect conditions requiring bending, stooping and reaching arms overhead.
Able to grasp, lift, and carry or otherwise move goods weighing a minimum of 25 lbs.
Able to remain stationary (sitting or standing) and concentrate on tasks for long periods of time often in a high volume high-pressure area.
Able to perform duties in a confined space.
Able to use finger/hand movements for extended periods of time. Able to use both hands dexterity to manipulate switches, writing instruments, a computer keyboard, etc.
QUALIFICATION STANDARDS
Education:
High school diploma required.
College degree in hotel/restaurant management or culinary school education preferred.
Experience:
Minimum 5 years food and beverage management experience, including knowledge of banquet, fine and casual dining, and beverage operations required.
Experience in a first-class medium large resort with multiple outlet operations preferred. Banquet preferred.
Licenses or certificates:
Able to obtain Florida State Certified Professional Food Manager Certificate.
Able to obtain CPR Certification
Able to obtain First Aid Certification
Able to obtain Responsible Vendors Certification
$44k-60k yearly est. 18d ago
10K Alley Gaming Attendant
Marriott International 4.6
Marriott International job in Marco Island, FL
Serve as a key resource for all recreation activities facilitated on the property. Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/game-room, fitness center, and child activities center. Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Promote the rules and regulations of the recreation facilities intended for the safety and welfare of guests and members. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Provide cashier services when working in facilities that include point of sales transactions. Assist when hosting private functions within the recreation facilities with group activities and events. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational facilities, equipment and supplies.
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Process payments for rental equipment, recreation activities, facility rentals, or retail sales. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 25 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
REQUIRED QUALIFICATIONS
License or Certification: CPR Certification
First Aid Certification
Recreation Equipment
Any certification or training required by local and state agencies.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
$19k-23k yearly est. Auto-Apply 13d ago
Building Engineer IV
Marriott 4.6
Marriott job in Marco Island, FL
**Additional Information** Candidate is responsible for HVAC & Kitchens equipment, must hold HVAC or Stationary Engineer certification, Proven experience in commercial kitchen equipment repair **Job Number** 25205598 **Job Category** Engineering & Facilities
**Location** JW Marriott Marco Island Beach Resort, 400 S Collier Blvd, Marco Island, Florida, United States, 34145VIEW ON MAP (*****************************************************************************************************************************************************************************
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance on tools and equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and utility shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. Assure each day's activities and problems that occur are communicated to the other shifts using approved communication programs and standards. Display thorough knowledge of building systems, emergency response, and building documentation including reading standard blue prints and electrical schematics concerning plumbing and HVAC. Display advanced engineering operations skills and general mechanical ability. Display professional journeyman level expertise in at least three of the following areas with basic skills in the remaining: air conditioning and refrigeration, electrical, plumbing, carpentry and finish skills, mechanical, general building management, pneumatic/electronic systems and controls, and/or energy conservation. Display solid knowledge and skill in the safe use of hand and power tools and other materials required to perform repair and maintenance tasks. Safely perform highly complex repairs of the physical property, electrical, plumbing and mechanical equipment, air conditioners, refrigeration and pool heaters - ensuring all methods, materials and practices meet company standards and Local and National codes - with little or no supervision. Perform routine inspections of the entire property, noting safety hazards, lack of illumination, down equipment (such as ice makers, fans, extractors, pumps), and take immediate corrective action. Inspect and repair all mechanical equipment including, but not limited to: appliances, HVAC, electrical and plumbing components, diagnose and repair of boilers, pumps and related components. Use the Lockout/Tagout system before performing any maintenance work. Display thorough knowledge of maintenance contracts and vendors. Display advanced knowledge of engineering computer programs related to preventative maintenance, energy management, and other systems, including devices that interact with such programs. Perform advanced troubleshooting of hotel Mechanical, Electrical, and Plumbing (MEP) systems. Display the ability to train and mentor other engineers (e.g., Engineers I, II, and III) as necessary and supervise work in progress and act in a supervisory role in the absence of supervisors and/or management. Display ability to perform Engineer on Duty responsibilities, including readings and rounds.
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Adhere to quality expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Enter and locate work-related information using computers and/or point of sale systems. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Certificate in two-year technical diploma program for HVAC/refrigeration.
Related Work Experience: Extensive experience and training in general maintenance (advanced repairs), electrical or refrigeration,
exterior and interior surface preparation and painting.
At least 2 years of hotel engineering/maintenance experience.
Supervisory Experience: No supervisory experience.
REQUIRED QUALIFICATIONS
License or Certification: Valid Driver's License
License or certification in refrigeration or electrical
(earned, or currently working towards receiving)
Universal Chlorofluorocarbon (CFC) certification
Must meet applicable state and federal certification and/or licensing requirements.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.