Marriott International jobs in Portland, OR - 64 jobs
Housekeeping Aide
Marriott 4.6
Marriott job in Portland, OR
**Additional Information** **Job Number** 25191270 **Job Category** Housekeeping & Laundry **Location** The Ritz-Carlton Portland, 900 SW Washington St, Portland, Oregon, United States, 97205VIEW ON MAP (******************************************************************************************************************************************************
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Respond promptly to requests from guests and other departments. Identify and report preventative or other maintenance issues in public areas or guest rooms. Post caution signs. Contact other departments directly for urgent repairs. Deliver guest requests and set up furniture items in guest rooms as requested. Remove items from hallways and transport to service areas, including debris, room service food and beverage trays, unread newspapers, soiled linens, and trash placed near Housekeeper carts. Clean, maintain, and store cleaning equipment.
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded a housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Visually inspect tools, equipment, or machines (e.g., to identify defects). Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down a ladder. Stand, sit, kneel, or walk for an extended period across an entire work shift. Perform other reasonable job duties as requested by Supervisors.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
$30k-39k yearly est. 51d ago
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Director of Security and Safety
Marriott 4.6
Marriott job in Portland, OR
**Additional Information** Relocation Assistance Available **Job Number** 26001570 **Job Category** Loss Prevention & Security **Location** The Ritz-Carlton Portland, 900 SW Washington St, Portland, Oregon, United States, 97205VIEW ON MAP (******************************************************************************************************************************************************
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Management
**Pay Range:** $66,000 - $90,000 annually
**Bonus Eligible:** Y
**JOB SUMMARY**
Manages security/loss prevention operations on a daily basis. Areas of responsibilities include protection of property assets, employees, guests and property, accident and fire prevention and response. Ensures that all areas of the property are safe and secure. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the security/loss prevention or related professional area.
OR
- 2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area.
**CORE WORK ACTIVITIES**
**Managing Security/Loss Prevention Operations**
- Assists in the development and implementation of emergency procedures.
- Conducts investigation of all losses of property assets and refers to proper management for disposition.
- Deploys security staff to effectively monitor and protect property assets.
- Comply with all Corporate Loss Prevention safety and security management guidelines and procedures.
- Conduct periodic patrols of entire property and parking areas.
- Recognize success across areas of responsibility.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.
- Implements action plans to monitor and control risk.
- Maintains required reports and documentation regarding patrols of property and parking areas.
- Provides means for obtaining necessary medical attention on a timely basis.
**Leading Security/Loss Prevention Teams**
- Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to Loss Prevention officers.
- Celebrates successes by publicly recognizing the contributions of team members.
- Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
- Serves as a role model to demonstrate appropriate behaviors.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Strives to improve service performance.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
**Ensuring Exceptional Customer Service**
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Empowers employees to provide excellent customer service.
- Meet quality standards and customer expectations on a daily basis.
- Incorporates guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement.
**Conducting Human Resources Activities**
- Assists in minimizing cost of accident claims through aggressive claims management.
- Brings issues to the attention of Human Resources as necessary.
- Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.
- Conducts hourly employee performance appraisals according to Standard Operating Procedures.
- Complete disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
- Administer property policies fairly and consistently.
- Maintain first aid and CPR certifications required for Loss Prevention officers.
- Handles guest problems and complaints.
- Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
- Provides services that are above and beyond for customer satisfaction and retention.
**Additional Responsibilities**
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Develops and maintains a working relationship with local law enforcement authorities.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
$66k-90k yearly 5d ago
Assistant Room Operations Manager - Front Office
Hyatt 4.6
Portland, OR job
**WE ARE LOOKING FOR an Assistant Rooms Operations Manager- Front Office** The Hyatt Regency Portland at the Oregon Convention Center is seeking a dynamic and experienced Assistant Rooms Operations Manager to join our team. **The Assistant Rooms Operations Manager effectively and proactively monitors the daily functions of the Operations teams, particularly the Rooms division. This role supports the Front Office and Housekeeping departments, while mainly focusing on the Front Office. This leader works closely with all hotel departments to ensure a successful and effective operation resulting in a positive guest experience.**
**Responsibilities include but not limited to:**
+ **Supports and manages the Operations departments while working closely with department managers and directors and other hotel divisions**
+ **Supervise, Empower, Lead, Coach and Motivate the Operations teams including hourly colleagues, leads, and supervisors, towards achieving exceptional guest service results and complete colleague engagement**
+ **Ability to assist the hotel in reaching service scores on our guest surveys**
+ **Ensure thorough communication and understanding with guests and other departments by reviewing hotel events and activities**
+ **Support Operations leaders in proactively reviewing staffing and equipment needs**
+ **Responsible for maintaining a high energy, positive, professional appearance**
+ **Facilitates an environment establishing highest standards of quality service and ensures implementation through effective hiring, training development, promotion and continuous reinforcement**
+ **Administrative tasks may include the facilitation of payroll, reports, forecasts, point of sale procedures, inventory and budget**
+ **Performing daily walk-throughs in Operations departments to ensure full compliance with Department of Health regulations and Hyatt Corporate standards**
**What are the additional benefits of working at the Hyatt Regency Portland?**
Our team members work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
· Health Benefits for you and your dependents
· Paid Vacation, Sick and Holidays
· 401K Plan with Matching Contributions
· Employee Stock Purchase
· Wellbeing Programs
· Tri-Met discount
· Complementary Meals
· Tuition Reimbursement Program
· Family Bonding Benefits as well as Oregon Paid Leave
· Complimentary hotel nights, friends & family discounts at Hyatt properties around the world
**About Hyatt Regency Portland**
Whether traveling for business or pleasure, Hyatt Regency Portland has everything a traveler could need under one hotel roof with over 600 guest rooms, 16 suites and over 39,000 sq. ft. of meeting space. You will rest comfortably in spacious rooms and suites. Enjoy delicious breakfast at Bridgetown, fresh brewed coffee from Portland Coffee Roasters and homemade pastries at The Market or meet for drinks at Spoke & Fork Bar. Reenergize in the 24-hour StayFit Gym or enjoy a run along the Willamette River. If you are hosting a meeting or event, our hotel sits directly next to the Oregon Convention Center which houses 328,909 sq. ft. of flexible meeting space.
At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Join us for this incredible opportunity to be a key member of our leadership team at Hyatt Regency Portland and Hyatt Hotels; a companythat continuously earns a spot on Fortune's 100 Best Companies to Work For , Fortune's Great Place to Work , and Fortune's 100 Best Workplaces for Millennials
**_All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status._**
**Qualifications:**
+ **Full Time Management Position that requires full flexibility, including the ability to work weekends, evenings, holidays, and some overnights if needed.**
+ **A true desire to understand and anticipate the needs of others in a fast-paced environment**
+ **Refined verbal and written communication skills**
+ **Must be proficient in general computer knowledge**
+ **Candidates should be extremely creative, innovative, detail oriented and organized**
+ **Strong hotel operations experience**
+ **Previous experience as Operations supervisor or manager preferred**
+ **Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, strong developer and trainer and effective in providing exceptional customer service**
**Primary Location:** US-Oregon-Portland
**Organization:** Hyatt Regency Portland Convention Center
**Pay Basis:** Yearly
**Job Level:** Full-time
**Job:** Hotel Operations
**Req ID:** POR002228
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
$39k-55k yearly est. 13d ago
Front Desk Clerk
Hyatt 4.6
Portland, OR job
**WE ARE LOOKING FOR a Front Desk Clerk** **We are excited to share that Hyatt Regency Portland has an opportunity for people who love helping people.** **Please join our Front Office team as a Front Desk Clerk.** The hourly rate is $22.25/hour.
**Responsibilities include but not limited to:**
· Welcome guests to the hotel with a friendly and professional demeanor, providing exceptional customer service throughout their stay.
· Check guests in and out efficiently, processing payments, issuing room keys according to established procedures, and assisting with luggage as needed.
· Answer phones, respond to inquiries, and provide information about hotel facilities, services, and local attractions.
· Handle guest requests and concerns promptly and effectively, escalating issues to management as needed to ensure guest satisfaction.
· Maintain accurate records of guest accounts, including billing information and room assignments.
· Collaborate with other hotel departments to coordinate guest services and ensure a seamless guest experience.
· Assist with concierge services, including making reservations, and providing recommendations for dining and entertainment.
**What are the additional benefits of working at the Hyatt Regency Portland?**
Our team members work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
· Health Benefits for you and your dependents
· Paid Vacation, Sick and Holidays
· 401K Plan with Matching Contributions
· Employee Stock Purchase
· Wellbeing Programs
· Tri-Met discount
· Complementary Meals
· Tuition Reimbursement Program
· Family Bonding Benefits as well as Oregon Paid Leave
· Complimentary hotel nights, friends & family discounts at Hyatt properties around the world
**About Hyatt Regency Portland**
Whether traveling for business or pleasure, Hyatt Regency Portland has everything a traveler could need under one hotel roof with over 600 guest rooms, 16 suites and over 39,000 sq. ft. of meeting space. You will rest comfortably in spacious rooms and suites. Enjoy delicious breakfast at Bridgetown, fresh brewed coffee from Portland Coffee Roasters and homemade pastries at The Market or meet for drinks at Spoke & Fork Bar. Reenergize in the 24-hour StayFit Gym or enjoy a run along the Willamette River. If you are hosting a meeting or event, our hotel sits directly next to the Oregon Convention Center which houses 328,909 sq. ft. of flexible meeting space.
At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Join us for this incredible opportunity to be a key member of our leadership team at Hyatt Regency Portland and Hyatt Hotels; a companythat continuously earns a spot on Fortune's 100 Best Companies to Work For , Fortune's Great Place to Work , and Fortune's 100 Best Workplaces for Millennials
**_All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status._**
**Qualifications:**
+ Previous experience in a customer service or hospitality role preferred.
+ Strong communication and interpersonal skills, with a positive and welcoming attitude.
+ Ability to multitask and work efficiently in a fast-paced environment.
+ Proficiency in computer systems and hotel management software.
+ Flexibility to work various shifts, including evenings, weekends, and holidays.
**Primary Location:** US-Oregon-Portland
**Organization:** Hyatt Regency Portland Convention Center
**Pay Basis:** Hourly
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** POR002227
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
$22.3 hourly 13d ago
Server, HopCity - Hilton Portland Downtown
Hilton 4.5
Portland, OR job
Hilton Portland Downtown and its awesome restaurant HopCity Tavern, serves microbrews, craft cocktails, and modern American dishes with a focus on local, seasonal produce\. They are looking to add a friendly and experienced Server to their team\! Apply today and come join this incredible team\!
A Food Server is responsible for serving food and/or beverages to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability\.
**What will I be doing?**
+ As a Food Server, you would be responsible for serving food and/or beverages to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. Specifically, you would be responsible for performing the following tasks to the highest standards:
+ Respond to guest requests in a timely, friendly and efficient manner
+ Ensure knowledge of menu and restaurant promotions and specials
+ Take guest food and/or beverage orders and input orders in appropriate point\-of\-sale system
+ Retrieve and deliver food and beverage orders in a timely manner
+ Ensure guest satisfaction throughout the meal service
+ Serve alcoholic/non\-alcoholic beverages in accordance with federal, state, local and company regulations
+ Ensure serving station is well\-stocked at all times
**What are we looking for?**
Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values:
+ Hospitality \- We're passionate about delivering exceptional guest experiences\.
+ Integrity \- We do the right thing, all the time\.
+ Leadership \- We're leaders in our industry and in our communities\.
+ Teamwork \- We're team players in everything we do\.
+ Ownership \- We're the owners of our actions and decisions\.
+ Now \- We operate with a sense of urgency and discipline\.
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands \(************************************************************ Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And our amazing Team Members are at the heart of it all\!
**Job:** _Bars and Restaurants_
**Title:** _Server, HopCity \- Hilton Portland Downtown_
**Location:** _null_
**Requisition ID:** _HOT0C7NL_
**EOE/AA/Disabled/Veterans**
The Iconic Portland Hotel - Hilton Portland Downtown is located in the heart of downtown Portland where our Team Members love being a part of our award-winning culture. From a friendly workplace environment to competitive health benefits, career growth opportunities and our Go Hilton travel discount program. In addition, the property offers free meals during shifts. We know that you'll love being a part of the Hilton team that was ranked #1 on Great Places to Work and on Fortune's World's Best Workplaces list!
The ideal candidate for this role will possess:
* Open availability - must be flexible and available to work early mornings, late evenings, and overnight shifts as needed.
* The ability to work a full shift (8 hours) walking and standing.
* The ability to bend, stoop, walk and lift/push/pull up to 75 lbs.
* A minimum of six months of experience as a Steward, Dishwasher, or within the Housekeeping Department is preferred.
Shift Pattern: Full-Time
Hourly Rate: $22.35 per hour
What will I be doing?
As a Steward, you would be responsible for transporting and cleaning cooking utensils and service ware in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards:
Wash dishes and operate the dishwasher to clean all chinaware, silverware and cooking utensils
* Scrub pots and pans
* Burnish, de-tarnish and polish silver
* Stock and maintain supplies and equipment
* Perform cleaning duties including, but not limited to, mopping and removing trash
* Transport and store clean service ware
* Train other stewards, as needed
* Prepare and place clean service ware for events and functions
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
* Hospitality - We're passionate about delivering exceptional guest experiences.
* Integrity - We do the right thing, all the time.
* Leadership - We're leaders in our industry and in our communities.
* Teamwork - We're team players in everything we do.
* Ownership - We're the owners of our actions and decisions.
* Now - We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes:
* Quality
* Productivity
* Dependability
* Customer Focus
* Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
$22.4 hourly 26d ago
Director, Sales Worldwide Accounts
Hilton 4.5
Salem, OR job
is virtual/remote\*\*\*_ This is an exciting opportunity to join a world‑class Global Sales team dedicated to delivering Hilton's unmatched scale, access, expertise, and experience to our owners, operators, and customers\. As the Director, Sales Worldwide Accounts \(Group Sales\), you will help shape a differentiated sales experience that elevates Hilton's diverse portfolio of brands and drive meaningful connections\.
In this role, you will identify, develop, and lead an identified roster of accounts to generate market share growth and expand Hilton's presence across key corporate companies and industries\. Additionally, you will be responsible for account planning, cross\-team collaboration, building & strengthening customer relationships, uncovering new opportunities, and driving performance and incremental growth to our hotels and to Hilton\.
As part of the Corporate Group Sales team and reporting to the Managing Director, you will focus on Corporate Accounts, playing a pivotal role in advancing Hilton's position within this critical segment\.
**HOW WE WILL SUPPORT YOU**
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
+ Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
+ Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at a 15 percent discount
+ Paid parental leave for eligible Team Members, including partners and adoptive parents
+ Mental health resources including free counseling through our Employee Assistance Program
+ Paid Time Off \(PTO\)
+ Learn more about the rest of our benefits \(******************************************
At Hilton, we believe every Team Member is a leader\. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate\.
\*\*Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans\.
**HOW YOU WILL MAKE AN IMPACT**
Your role is important and below are some of the fundamental job duties that make your work unique\.
**What your** **day\-to\-day** **will be like:**
+ Guide the account planning strategy for your accounts to facilitate growth\.
+ Aggregate client account\-based growth data and evaluate areas of opportunity\.
+ Qualify accounts and maintain compliance to account governance protocol
+ Ensure our client's daily needs are met while identifying viable opportunities to improve operational and financial performance through targeted initiatives\.
+ Be a subject matter expert in all brands and closing the sale with clients\.
+ Anticipate client needsand develop an approach that is tailored to each client
+ Generate leads and mine opportunities within existing accounts todriveincremental revenue\.
**How** **you will** **collaborate with others:**
+ Collaborate with across\-functionalteam including Hilton Direct partnership team members and HWS Sales Specialists todrivetotal account value and provide total client solutions\.
+ Network with business decision\-makers and executives to influence positive buying behaviors\.
**What deliverables** **you will** **take ownership of:**
+ Model account\-based trends on a cadence \(i\.e\. weekly, quarterly, etc\.\), compare data with previous years' results and forecast future account\-based growth rates\.
+ Provide accurate forecasting and delivery of monthly, quarterly, and annual revenue targets\.
+ Understand industry trends that impact customer buying behaviors and offerinnovativesolutions\.
**WHY YOU'LL BE A GREAT FIT**
**You have these minimum qualifications:**
+ Ten \(10\) yearsof hotel/travel salesand/oraccount management experience
+ Experience analyzing data and making data\-centric recommendations
+ Experience maintaining national or global accounts
+ Knowledge of the hospitality and travel industry
+ Travel up to 40%
**It would be useful if you have:**
+ Bachelor's Degree
+ In\-depth knowledge and use in Delphi or similar property sales management system
+ Experience using Salesforce \(CRM\)
**WHAT IT IS LIKE WORKING FOR HILTON**
Hilton, the \#1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world\-class brands \(**************************************** \. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more\-than 100\-year history\. Hilton is proud to have an award\-winning workplace culture and we are consistently named among one of the World's Best Workplaces\. Check out the Hilton Careers blog \(************************************** and Instagram \(******************************************** to learn more about what it's like to be on Team Hilton\!
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law\. Please contact us \(https://cdn\.phenompeople\.com/CareerConnectResources/prod/HILTGLOBAL/documents/Applicant\_Accommodation\_and\_Accessibility\_Assistance\-English\-20************253430519\.pdf\) if you require an accommodation during the application process\.
Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short\-and long\-term disability insurance, access to our employee stock purchase plan \(ESPP\) where you can purchase Hilton shares at a 15 percent discount, a 401\(k\) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non\-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program \("Wellthy"\), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre\-tax commuter benefit and our travel discount\. The annual salary range for this role is $100,000\-$145,000 and is determined based on applicable and specialized experience and location\. Subject to plan terms and conditions, you will be eligible to participate in the Sales Incentive Plan \(SIP\) and the Company's long\-term incentive plan, consistent with other team members at the same level and/or position within the Company\.\#LI\-REMOTE
**Job:** _Sales and Marketing_
**Title:** _Director, Sales Worldwide Accounts_
**Location:** _null_
**Requisition ID:** _COR015JO_
**EOE/AA/Disabled/Veterans**
$100k-145k yearly 2d ago
Cook II, Grays Restaurant and Bar - Hilton Vancouver Washington
Hilton 4.5
Vancouver, WA job
Hilton Vancouver Washington \(**************************************************************************** is looking for their next Cook to join the culinary team\!Come join our team at this amazing property, centrally located in the heart of VancouverWashington with easy access to Portland International Airport\. Featuring 226 rooms, the hotel is within walking distance to the gorgeous waterfront as well as to local bustling attractions such as the Vancouver Farmers Market \(directly across the street from the hotel\), making us an excellent base for both leisure and business travel\.
The ideal candidate will possess the following:
+ A Minimum of 2years' experienceas a line cook in afast\-pacedrestaurant
+ Breakfast line cook experience; eggs, omeletsetcin high volume setting
+ Open availability including availability to work mornings, nights, weekends and holidays as needed
+ Previous hotel and fine dining experiencea plus\!
Shift Pattern: Morning shifts start as early as 5:00am and evening shifts around 2:30pm\. Must have open availability to work any shift as business demands
Pay Rate: $24\.21
**The Benefits** - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
+ Access to pay when you need it through DailyPay
+ Medical Insurance Coverage - for you and your family
+ Mental health resources including Employee Assistance Program
+ Best\-in\-Class Paid Time Off \(PTO\),
+ Go Hilton travel program: 100 nights of discounted travel
+ Parental leave to support new parents
+ Debt\-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education,including:college degrees and professional certifications\*
+ 401K plan and company match to help save for your retirement
+ Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at a 15 percent discount
+ Career growth and development
+ Team Member Resource Groups
+ Recognition and rewards programs
_ \* Available benefits may vary depending upon property\-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable\. _
**What will I be doing?**
As Cook II, you would be responsible for preparing cold food items in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. Specifically, you would be responsible for performing the following tasks to the highest standards:
+ Prepare cold food items including, but not limited to, salads, fruits, dressings, fish items and appetizers, according to designated recipes and quality standards\.
+ Maintain cleanliness and comply with food sanitation standards at all times\.
+ Manage guest orders in a friendly,timelyand efficient manner\.
+ Ensure knowledge of menu and food products
+ Stock and maintain designated food stations\(s\)
+ Visually inspect all food sent from the kitchen\.
+ Practice correct food handling and food storage procedures according to federal, state,localand company regulations\.
**What are we looking for?**
Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values:
+ Hospitality \- We're passionate about delivering exceptional guest experiences\.
+ Integrity \- We do the right thing, all the time\.
+ Leadership \- We're leaders in our industry and in our communities\.
+ Teamwork \- We're team players in everything we do\.
+ Ownership \- We're the owners of our actions and decisions\.
+ Now \- We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
**What** **will** **it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands\. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And our amazing Team Members are at the heart of it all\!
**Other Compensation**
+ Employee stock purchase program \(ESPP\) \- purchase Hilton shares at 15% discount
+ Employee referral program - refer someone for employment, receive $400 after they complete 60 days of employment
+ Complimentary meal in the cafeteria while on shift
+ Complimentary parking
\#LI\-MM4
**Job:** _Culinary_
**Title:** _Cook II, Grays Restaurant and Bar \- Hilton Vancouver Washington_
**Location:** _null_
**Requisition ID:** _HOT0C8MJ_
**EOE/AA/Disabled/Veterans**
$24 hourly 6d ago
Rooms Controller
Marriott 4.6
Marriott job in Portland, OR
**Additional Information** Preferred Hotel, luxury, front office experience, Day shift 09:00am-05:00pm Tuesday through Saturday **Job Number** 25201364 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Portland, 900 SW Washington St, Portland, Oregon, United States, 97205VIEW ON MAP (******************************************************************************************************************************************************
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1-year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
$24k-37k yearly est. 30d ago
Complex Guest Service Agent - Hilton Portland Downtown and the Duniway
Hilton 4.5
Portland, OR job
TheIconic Hilton Portland Downtown \(**************************************************************************** The Duniway \- Boutique Hotel in Downtown Portland \(************************************************************************ looking for their next Complex Guest Service Agent to join their dynamic team at the front desk\! If you have a passion for customer service experience and want to learn and grow in the hospitality industry, this is the perfect opportunity\! Come enjoy great perks like free meals during shifts, a robust benefits plan and discounted room rates for you and your family at Hilton Hotels\!
**The Ideal Candidate will** :
+ Have a minimum of 1 year customer service experience\.
+ Can work a flexible schedule that includes nights, weekends and holidays\.
+ Have the ability to provide effective communication with English language\-speaking guests\.
+ Possess computer skills in Microsoft Word, Excel, and PowerPoint, with the ability to effectively navigate the Internet\.
+ Knowledge of The OnQ is a PLUS\!
**Shift Pattern** : Full\-Time
**Hourly Rate** : $20\.00 per hour \(plus incentives paid out monthly\)
**The Benefits** \- Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
+ Go Hilton travel program: 100 nights of discounted travel
+ Access to your pay when you need it through DailyPay
+ Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at a 15 percent discount\!
+ Maternity and parental leave
+ Debt\-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications
+ Flexible shifts and days off
+ Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at\-home care via AmazonCare\.
+ Mental health resources including free counseling through our Employee Assistance Program
+ Best\-in\-Class Paid Time Off \(PTO\)
+ 401K plan and company match to help save for your retirement
\*\*Available benefits may vary depending upon property\-specific terms and conditions of employment
**What will I be doing?**
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. Specifically, you would be responsible for performing the following tasks to the highest standards:
+ Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
+ Assist guests with check\-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point\-of\-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
+ Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
+ Use up\-selling techniques to promote hotel services and facilities and to maximize room occupancy
+ Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
+ Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
+ Receive, input, retrieve and relay messages to guests
**What are we looking for?**
Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values:
+ Hospitality \- We're passionate about delivering exceptional guest experiences\.
+ Integrity \- We do the right thing, all the time\.
+ Leadership \- We're leaders in our industry and in our communities\.
+ Teamwork \- We're team players in everything we do\.
+ Ownership \- We're the owners of our actions and decisions\.
+ Now \- We operate with a sense of urgency and discipline\.
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands\. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And our amazing Team Members are at the heart of it all\!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Complex Guest Service Agent \- Hilton Portland Downtown and the Duniway_
**Location:** _null_
**Requisition ID:** _HOT0C7IS_
**EOE/AA/Disabled/Veterans**
$20 hourly 12d ago
Assistant Food and Beverage Operations Manager - Banquets
Hyatt 4.6
Portland, OR job
**WE ARE LOOKING FOR an Assistant F&B Operations Manager- Banquets** The Hyatt Regency Portland at the Oregon Convention Center is seeking a dynamic and experienced Assistant F&B Operations Manager to join our team. The Assistant F&B Operations Manager will be responsible for managing banquet events at the hotel. This person supervises event room set-ups, service, and maintenance of all banquet functions and banquet equipment. This role is a highly detailed role within the hotel to complete event requirements and create an appealing experience for guests. While this position will focus on banquet operations, this role will also assist in the outlets, including Bridgetown BBQ, Spoke and Fork Bar, and the Market.
**Responsibilities include but not limited to:**
· Assisting in planning and organizing events, including setting up, managing, and breaking down banquet spaces.
· Ensure all event details are aligned with client specifications and expectations.
· Working closely with clients, event planners, and other departments within the hotel.
· Address and resolve client or guest related complaints promptly and professionally.
· Oversee the setup of tables, chairs, linens, and décor according to event requirements.
· Ensure the proper setup of catering stations and any other event-specific needs.
· Assist in maintaining inventory levels for banquet supplies.
· Prepare post-event reports, including attendant, revenue, and any operational challenges.
· Ensure all billing and payment processes are completed accurately in the POS and Evention.
· Ensure all events comply with health and safety regulations, including food safety, emergency procedures, and workplace safety.
**What are the additional benefits of working at the Hyatt Regency Portland?**
Our team members work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. We offer:
+ Health Benefits for you and your dependents
+ Paid Vacation, Sick and Holidays
+ 401K Plan with Matching Contributions
+ Employee Stock Purchase
+ Wellbeing Programs
+ Tri-Met discount
+ Complementary Meals
+ Tuition Reimbursement Program
+ Family Bonding Benefits as well as Oregon Paid Leave
+ Complimentary hotel nights, friends & family discounts at Hyatt properties around the world
**About Hyatt Regency Portland**
Whether traveling for business or pleasure, Hyatt Regency Portland has everything a traveler could need under one hotel roof with over 600 guest rooms, 16 suites and over 39,000 sq. ft. of meeting space. You will rest comfortably in spacious rooms and suites. Enjoy delicious breakfast at Bridgetown, fresh brewed coffee from Portland Coffee Roasters and homemade pastries at The Market or meet for drinks at Spoke & Fork Bar. Reenergize in the 24-hour StayFit Gym or enjoy a run along the Willamette River. If you are hosting a meeting or event, our hotel sits directly next to the Oregon Convention Center which houses 328,909 sq. ft. of flexible meeting space.
At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Join us for this incredible opportunity to be a key member of our leadership team at Hyatt Regency Portland and Hyatt Hotels; a company that continuously earns a spot on Fortune's 100 Best Companies to Work For , Fortune's Great Place to Work , Fortune's 100 Best Workplaces for Millennials and Forbes America's Best Employers for Diversity.
**_All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status._**
**Qualifications:**
- A true desire to satisfy the needs of others in a fast-paced environment
- Refined verbal communication skills
- Minimum 2 years banquet leadership experience preferred.
- Experience working in a union environment preferred.
- Job will require work on some weekends and nights
- Ability to stand for long periods of time and walk moderate distances
- Ability to lift, pull, and push a moderate weight (about 50 pounds)
- Must be able to work a flexible schedule, including weekends and holidays
- Proficient in basic computer skills
**Primary Location:** US-Oregon-Portland
**Organization:** Hyatt Regency Portland Convention Center
**Pay Basis:** Hourly
**Job Level:** Full-time
**Job:** Banquets
**Req ID:** POR002229
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
$47k-61k yearly est. 13d ago
Sous Chef
Hyatt Hotels Corp 4.6
Portland, OR job
It's time to elevate your culinary career and join the leadership team at Hyatt Regency Portland, the largest hotel in Oregon and a flagship culinary operation located just steps from the Oregon Convention Center. Our dynamic culinary program supports a three-meal restaurant, bar, and market, alongside large-scale banquet operations. This role offers the opportunity to lead a high-visibility outlets program, contribute creatively to menus, and grow within a best-in-class hospitality environment supported by Hyatt's commitment to internal development.
Position Overview
The Sous Chef - Outlets oversees the daily culinary operations of the three-meal restaurant, bar, and market, working closely with the Executive Chef and Executive Sous Chef to maintain Hyatt's standards of quality, consistency, and guest satisfaction.
This position is a hands-on leadership role with creative input on menu offerings and responsibility for payroll management, food ordering, and operational execution. In the absence of senior culinary leadership, the Sous Chef may be responsible for overseeing the full culinary operation.
Key Responsibilities
* Lead daily culinary operations for the three-meal restaurant, bar, and market
* Contribute creatively to menu development, seasonal features, and recipe refinement while aligning with Hyatt brand standards
* Ensure consistent execution, presentation, and quality across all meal periods
* Manage food ordering, inventory, and vendor relationships to meet quality and cost objectives
* Participate in payroll management, scheduling, and labor control for outlet kitchens
* Supervise food preparation and cooking, ensuring efficiency and consistency
* Recruit, train, coach, and evaluate hourly culinary colleagues
* Collaborate with front-of-house leadership to deliver seamless service and elevated guest experiences
* Monitor food cost, waste, and production levels to drive operational efficiency
* Ensure compliance with all food safety, sanitation, and workplace safety standards
* Support banquet and special event operations as business needs require
* Mentor supervisors and junior culinary leaders, fostering engagement and development
What are the additional benefits of working at the Hyatt Regency Portland?
* Health Benefits for you and your dependents
* Paid Vacation, Sick and Holidays
* 401K Plan with Matching Contributions
* Employee Stock Purchase
* Wellbeing Programs
* Tri-Met discount
* Complementary Meals
* Tuition Reimbursement Program
* Family Bonding Benefits as well as Oregon Paid Leave
* Complimentary hotel nights, friends, and family discounts at Hyatt properties around the world
About Hyatt Regency Portland
Whether traveling for business or pleasure, Hyatt Regency Portland has everything a traveler could need under one hotel roof with over 600 guest rooms, 16 suites and over 39,000 sq. ft. of meeting space. You will rest comfortably in spacious rooms and suites. Enjoy delicious breakfast at Bridgetown, fresh brewed coffee from Portland Coffee Roasters and homemade pastries at The Market or meet for drinks at Spoke & Fork Bar. Reenergize in the 24-hour StayFit Gym or enjoy a run along the Willamette River. If you are hosting a meeting or event, our hotel sits directly next to the Oregon Convention Center which houses 328,909 sq. ft. of flexible meeting space.
At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Join us for this incredible opportunity to be a key member of our leadership team at Hyatt Regency Portland and Hyatt Hotels; a company that continuously earns a spot on Fortune's 100 Best Companies to Work For, Fortune's Great Place to Work, and Fortune's 100 Best Workplaces for Millennials
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
$45k-58k yearly est. 9d ago
Room Attendant - The Duniway Portland, a Hilton Hotel
Hilton 4.5
Portland, OR job
Come join the team at The Duniway \- Boutique Hotel in Downtown Portland \(************************************************************************** you will be part of a team that was ranked \#1 on Great Places to Work and on Fortune's Best Workplaces list\! Here you will enjoy great perks such as a best\-in\-class benefits, free meal during shift PLUS Hilton room discounts for you and your family worldwide through our Go Hilton Travel discount program\! We know that you'll love being a part of the Hilton team\!
Hilton Room attendants are the heart of our hospitality, making our hotels a home away from home for our guests\! Your meaningful work impacts the guest's stay from start to finish, providing a safe and clean environment for all\.
If you are a friendly and outgoing individual, then the Room attendant role may be just for you\!
**The ideal candidate will possess the following qualities:**
+ A Minimum of 6 months hotel housekeeping experience\.
+ Open availability to work aflexible schedule that includes AM/PM shifts, weekends and holidays \(no weekly restrictions\)\.
+ The ability to read and understand English signage, basic written materials, numbers, and communicate effectively in English for guest interactions\.
+ Luxury Hotel experience is a plus\!
**Shift Pattern:** Full\-Time \(subject to occupancy & seniority\)
**Hourly Range:** Starting $21\.95 per hour
**What will I be doing?**
As a Room Attendant, you would be responsible for cleaning guest rooms and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. Specifically, you would be responsible for performing the following tasks to the highest standards:
+ Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting and vacuuming
+ Change and replenish bed linens, towels and guest amenities, as needed
+ Perform deep cleaning tasks, as needed
+ Stock, maintain and transport housekeeping supply cart on a daily basis
+ Dispose of trash and recyclables
+ Respond to special guest requests in a timely, friendly and efficient manner
+ Perform guest turn down service, as needed
**What are we looking for?**
Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values:
+ Hospitality \- We're passionate about delivering exceptional guest experiences\.
+ Integrity \- We do the right thing, all the time\.
+ Leadership \- We're leaders in our industry and in our communities\.
+ Teamwork \- We're team players in everything we do\.
+ Ownership \- We're the owners of our actions and decisions\.
+ Now \- We operate with a sense of urgency and discipline\.
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands \(************************************************************ Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And our amazing Team Members are at the heart of it all\!
**Job:** _Housekeeping and Laundry_
**Title:** _Room Attendant \- The Duniway Portland, a Hilton Hotel_
**Location:** _null_
**Requisition ID:** _HOT0C7IU_
**EOE/AA/Disabled/Veterans**
$21 hourly 6d ago
General Manager - Embassy Suites by Hilton Portland Downtown
Hilton 4.5
Portland, OR job
EOE/AA/Disabled/Veterans
About the Opportunity Are you ready to take the reins as General Manager Embassy Suites by Hilton Portland Downtown? We are seeking a dynamic and results-oriented leader to guide our outstanding team while delivering exceptional financial growth.
Your expertise as General Manager will be indispensable in ensuring our guests have an unforgettable stay. Your proficient leadership skills will fuel our daily operations, financial success, and team growth. Come join our extraordinary team!
About the Property
Embassy Suites Portland Downtown blends historic charm with modern luxury in the heart of Portland. Guests can explore nearby attractions like Powell's City of Books, Tom McCall Waterfront Park, and the Oregon Zoo, all just steps away. After a day of adventure, unwind with a cocktail and a locally sourced meal at the unique Mother's Bistro. Whether traveling for business or leisure, the Embassy Suites Portland Downtown offers the perfect blend of comfort and convenience, providing an ideal retreat for all guests.
To learn more about the property, click HERE
What will I be doing?
As the General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation
Ensure guest and team member satisfaction
Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
Recruit, interview and train team members
Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
Serve as primary liaison with hotel owners and corporate entities
What are we looking for?
Basic Qualifications:
A minimum of 2 years General Manager experience at a 200+ room hotel
Experience managing a property with $10M or greater in revenue
Proven ability to enhance guest services, implement solutions to elevate RevPAR, and develop strategies to meet goals and metrics
Thorough understanding of revenue management and commercial strategies
Ability to build and maintain successful ownership relationships and partnerships
Strong capability in P&L oversight and labor management, ensuring disciplined financial operations
Preferred Qualifications:
Thoughtful people leadership with a demonstrated track record of driving engagement and overseeing high-performing teams
Local market
Hilton brand experience
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
$45k-69k yearly est. Auto-Apply 37d ago
Cook (Part Time) - Embassy Suites by Hilton Downtown Portland
Hilton 4.5
Portland, OR job
TheEmbassy Suites by Hilton Portland Downtown \(********************************************************************************** is looking for their next part time Cook\! Located in the heart of downtown Portland where our Team Members love being a part of our award\-winning culture\. From a friendly workplace environment to competitive health benefits, career growth opportunities and our Go Hilton travel discount program\. In addition, the property offers free meals during shifts\. We know that you'll love being a part of the Hilton team that was ranked \#1 on Great Places to Work and on Fortune's World's Best Workplaces list\!
The ideal candidate will possess:
+ A minimum of 1 year experience as a prep cook or line cook, banquet experience highly preferred
+ Ability to work a varied schedule with available to work weekends and holidays
+ Previous hotel or country clubcookand prep experience is a plus\!
+ Experience prepping large quantities of ingredients and dishes
+ Working knowledge of protein cooking and proper cooking temperatures
+ Availability for Friday and Saturday a must, with flexibility to pick up shifts as neededthoughout the week
**Schedule:** Shifts can start as early as 5am,weekend availability is a must\!
**Pay Rate** : $19\.00/hr
**The Benefits** - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
+ Access to pay when you need it through DailyPay
+ Medical Insurance Coverage - for you and your family
+ Mental health resources including Employee Assistance Program
+ Best\-in\-Class Paid Time Off \(PTO\),
+ Go Hilton travel program: 100 nights of discounted travel
+ Parental leave to support new parents
+ Debt\-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education,including:college degrees and professional certifications\*
+ 401K plan and company match to help save for your retirement
+ Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at a 15 percent discount
+ Career growth and development
+ Team Member Resource Groups
+ Recognition and rewards programs
_ \* Available benefits may vary depending upon property\-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable\. _
**What will I be doing?**
As a Cook, you would be responsible for preparing food items in accordance with recipes and established standards in the hotel's continuing effort to deliver outstanding service and financial profitability\. Specifically, you would be responsible for performing the following tasks to the highest standards:
+ Prepare food items according to designated recipes and quality standards
+ Maintain cleanliness and comply with food sanitation standards at all times
+ Manage guest orders in a friendly, timely and efficient manner
+ Ensure knowledge of menu and all food products
+ Stock and maintain designated food station\(s\)
+ Visually inspect all food sent from the kitchen
+ Practice correct food handling and food storage procedures according to federal, state, local and company regulations
+ Prepare requisitions for supplies and food items, as needed
**What are we looking for?**
Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values:
+ Hospitality \- We're passionate about delivering exceptional guest experiences\.
+ Integrity \- We do the right thing, all the time\.
+ Leadership \- We're leaders in our industry and in our communities\.
+ Teamwork \- We're team players in everything we do\.
+ Ownership \- We're the owners of our actions and decisions\.
+ Now \- We operate with a sense of urgency and discipline\.
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands \(********************************************************** \. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And our amazing Team Members are at the heart of it all\!
\#LI\-MM4
**Job:** _Culinary_
**Title:** _Cook \(Part Time\) \- Embassy Suites by Hilton Downtown Portland_
**Location:** _null_
**Requisition ID:** _HOT0C75F_
**EOE/AA/Disabled/Veterans**
$19 hourly 23d ago
Banquet Houseman
Marriott 4.6
Marriott job in Portland, OR
**Additional Information** On Call Position, flexible shifts, should be able to obtain Oregon Food Handler's Card **Job Number** 25206107 **Job Category** Food and Beverage & Culinary **Location** Portland Marriott Downtown Waterfront, 1401 SW Naito Pkwy, Portland, Oregon, United States, 97201VIEW ON MAP (******************************************************************************************************************************************************************
**Schedule** Part Time
**Located Remotely?** N
**Position Type** Non-Management
**Pay Range:** $24.16-$24.16 per hour
**Other Compensation:** Service Charge Eligible
**POSITION SUMMARY**
Complete final breakdown of function, by cleaning the room, and cleaning and returning equipment to its proper location. Complete closing duties, including storing all reusable goods, locking doors, breaking down goods, etc. Set up, stock, and maintain work areas. Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas. Transport dirty linen to correct area to be cleaned, separate napkins from tablecloths, and restock linen shelves with clean linens. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Assist other departments when needed to ensure optimum service to guests.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
TheIconic Portland Hotel \- Hilton Portland Downtown \(*************************************************************************** located in the heart of downtown Portland where our Team Members love being a part of our award\-winning culture\. From a friendly workplace environment to competitive health benefits, career growth opportunities and our Go Hilton travel discount program\. In addition, the property offers free meals during shifts\. We know that you'll love being a part of the Hilton team that was ranked \#1 on Great Places to Work and on Fortune's World's Best Workplaces list\!
**The ideal candidate for this role will possess** :
+ Open availability \- must be flexible and available to work early mornings, late evenings, and overnight shifts as needed\.
+ The ability to work a full shift \(8 hours\) walking and standing\.
+ The ability to bend, stoop, walk and lift/push/pull up to 75 lbs\.
+ A minimum of six months of experience as a Steward, Dishwasher, or within the Housekeeping Department is preferred\.
**Shift Pattern:** Full\-Time
**Hourly Rate:** $22\.35 per hour
**What will I be doing?**
As a Steward, you would be responsible for transporting and cleaning cooking utensils and service ware in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. Specifically, you will be responsible for performing the following tasks to the highest standards:
Wash dishes and operate the dishwasher to clean all chinaware, silverware and cooking utensils
+ Scrub pots and pans
+ Burnish, de\-tarnish and polish silver
+ Stock and maintain supplies and equipment
+ Perform cleaning duties including, but not limited to, mopping and removing trash
+ Transport and store clean service ware
+ Train other stewards, as needed
+ Prepare and place clean service ware for events and functions
**What are we looking for?**
Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values:
+ Hospitality \- We're passionate about delivering exceptional guest experiences\.
+ Integrity \- We do the right thing, all the time\.
+ Leadership \- We're leaders in our industry and in our communities\.
+ Teamwork \- We're team players in everything we do\.
+ Ownership \- We're the owners of our actions and decisions\.
+ Now \- We operate with a sense of urgency and discipline\.
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands\. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And our amazing Team Members are at the heart of it all\!
**Job:** _Stewarding_
**Title:** _Utility Steward/Dishwasher \- Hilton Portland Downtown_
**Location:** _null_
**Requisition ID:** _HOT0C6RI_
**EOE/AA/Disabled/Veterans**
$22 hourly 26d ago
Senior Sales Executive
Marriott 4.6
Marriott job in Portland, OR
**Additional Information** **Job Number** 25183959 **Job Category** Sales & Marketing **Location** Portland Marriott Downtown Waterfront, 1401 SW Naito Pkwy, Portland, Oregon, United States, 97201VIEW ON MAP (******************************************************************************************************************************************************************
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Management
**Pay Range:** $36.06 - $48.08 per hour
**Bonus Eligible:** Y
**JOB SUMMARY**
Acts as the on-property liaison for group sales within the pre-defined peak room parameters for Property Sales. Contracts and closes group business in addition to conducting site inspections. Verifies business is turned over properly and in a timely fashion for quality service delivery. Achieves group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity. Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.
**CANDIDATE PROFILE**
**Education and Experience**
**Required:**
- High school diploma or GED; 4 years experience in the sales and marketing, guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.
**Preferred:**
- Large group sales experience.
**CORE WORK ACTIVITIES**
**Managing Sales Activities**
- Achieves group revenue goals by responding to incoming group/catering opportunities for the property that are within the pre-defined peak room parameters.
- Understands the overall market (e.g., competitors' strengths and weaknesses, economic trends, supply and demand etc.) and knows how to sell against them.
- Closes the best opportunities for the property based on market conditions and property needs.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Achieves group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity.
- Partners with Area Sales to identify new group/catering business and achieve personal and property revenue goals.
- Acts as the on-property liaison for group events over the Group Sales peak room parameters of the Sales Office.
- Develops group sales revenue and operation budgets, and provides forecasting reports.
- Works with the management team to create and implement a group sales/marketing plan addressing revenue, customers, and market.
- Assists with selling, implementation, and follow-through of group sales promotions.
- Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, and overall satisfaction.
- Provides accurate, complete, and effective turnover to Event Management.
- Executes and supports Marriott's Customer Service Standards and hotel's Brand Standards.
- Conducts site inspections, as required.
- Monitors same day selling procedures to maximize room revenue and control hotel occupancy.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Participates in and practices daily service basics of the brand (e.g.,., MHR Spirit to Serve Daily Basics, RHR Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting).
- Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
- Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
- Verifies successful performance by increasing revenues, controlling expenses, and providing a return on investment for the owner and Marriott International.
- Performs other duties, as assigned, to meet business needs.
**Building Successful Relationships**
- Builds and strengthens relationships with existing and new customers to enable future bookings through sales calls, entertainment, FAM trips, trade shows, etc.
- Develops relationships within the community to strengthen and expand customer base for group/catering sales opportunities.
- Works collaboratively with off-property sales channels (e.g., Group Sales within the Sales Office, Area Sales, EST) to verify the property needs are being achieved and the sales efforts are complementary, not duplicative.
- Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer's expectations.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and verifying their satisfaction before and during their program/event.
- Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.
- Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during, the program/event.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
$36.1-48.1 hourly 54d ago
Guest Service Aide
Marriott International 4.6
Marriott International job in Portland, OR
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
$29k-36k yearly est. Auto-Apply 4d ago
Director of Security and Safety
Marriott International 4.6
Marriott International job in Portland, OR
Manages security/loss prevention operations on a daily basis. Areas of responsibilities include protection of property assets, employees, guests and property, accident and fire prevention and response. Ensures that all areas of the property are safe and secure. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.
CANDIDATE PROFILE
Education and Experience
* High school diploma or GED; 4 years experience in the security/loss prevention or related professional area.
OR
* 2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area.
CORE WORK ACTIVITIES
Managing Security/Loss Prevention Operations
* Assists in the development and implementation of emergency procedures.
* Conducts investigation of all losses of property assets and refers to proper management for disposition.
* Deploys security staff to effectively monitor and protect property assets.
* Comply with all Corporate Loss Prevention safety and security management guidelines and procedures.
* Conduct periodic patrols of entire property and parking areas.
* Recognize success across areas of responsibility.
* Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
* Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.
* Implements action plans to monitor and control risk.
* Maintains required reports and documentation regarding patrols of property and parking areas.
* Provides means for obtaining necessary medical attention on a timely basis.
Leading Security/Loss Prevention Teams
* Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to Loss Prevention officers.
* Celebrates successes by publicly recognizing the contributions of team members.
* Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
* Encourages and builds mutual trust, respect, and cooperation among team members.
* Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
* Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
* Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
* Serves as a role model to demonstrate appropriate behaviors.
* Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
* Strives to improve service performance.
* Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Ensuring Exceptional Customer Service
* Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
* Empowers employees to provide excellent customer service.
* Meet quality standards and customer expectations on a daily basis.
* Incorporates guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement.
Conducting Human Resources Activities
* Assists in minimizing cost of accident claims through aggressive claims management.
* Brings issues to the attention of Human Resources as necessary.
* Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.
* Conducts hourly employee performance appraisals according to Standard Operating Procedures.
* Complete disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
* Administer property policies fairly and consistently.
* Maintain first aid and CPR certifications required for Loss Prevention officers.
* Handles guest problems and complaints.
* Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
* Provides services that are above and beyond for customer satisfaction and retention.
Additional Responsibilities
* Analyzes information and evaluating results to choose the best solution and solve problems.
* Develops and maintains a working relationship with local law enforcement authorities.
* Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
* Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.