Housekeeper
Marriott Hotels Resorts job in Norwalk, CT
Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience.
No matter what position you are in, there are a few things that are critical to success - ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts - to get it right for our guests and our business each and every time.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Auto-ApplyHousekeeper General Clean
Marriott International job in Rye, NY
Perform scheduled preventative maintenance in guest rooms, (CARE, RPM, GCPM), meeting rooms, and/or public spaces as required, including flipping/inspecting mattresses, box springs and assembling bed frames, vacuuming behind and underneath furniture, spot cleaning carpets and upholstery, dusting, touch-up painting, touch-up furniture ensuring that all necessary hardware and appliances are present in the room and in working order, replacing light fixtures, and inspecting and repairing grout and caulking. Maintain, repair and clean all guest rooms in accordance with the property room preventative maintenance procedures and standard guidelines. Perform miscellaneous minor repairs such as tightening loose toilet seats, changing light bulbs, and patching holes in walls. Perform general cleaning of all guestroom surfaces to include tub, wall tile, hard floors, walls, windows, mirrors. Report any serious maintenance problems, unusual findings, or safety hazards immediately to the manager/supervisor.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards and anticipate and address guests' service needs. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Assist with moving, lifting, carrying, and placing of objects weighing in excess of 50 pounds. Stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1 year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Auto-ApplyFront Office Manager
Danbury, CT job
Job Description
The Hilton Garden Inn Danbury is hiring for a Front Office Manager. Prior Hilton experience is preferred but not required. Evening and Weekend availability is required.
ESSENTIAL JOB FUNCTIONS
Monitors and ensures compliance with all guidelines for operations
Conducts monthly department meetings to review new procedures and solicit input from all employees
Handles and provides resolution to guest complaints and employee issues
Assigns duties to employees and subordinates and observes performance to ensure adherence to hotel and franchise standards, hotel policies and established operating procedures
Answers inquiries pertaining to hotel policies and services
Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines
Ensures property hiring practices comply with all state and federal requirements
Performs functions of the General Manager or Assistant General Manager in their absence
Perform functions of Guest Service Agent as needed
Provides training, including safety training, to front office staff as directed by Management
Assists in the selection of Guest Service Agents
Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing
Maintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards
Corresponds with group and travel agents to answer special requests for rooms and rates
Assists with sales and marketing efforts as directed
Assist management team in conducting regular staff meetings
All other duties as assigned
COMPETENCY
To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics
Customer Service - Responds promptly to customer need; Responds to requests for service and assistance; Responds to requests for service and assistance
Interpersonal - Maintains confidentiality
Oral Communication - Responds well to questions; Demonstrates group presentation skills
Team Work - Contributes to building a positive team spirit
Written Communication - Writes clearly and informatively; Able to read and interpret written information.
Delegation - Delegates work assignments; Provides recognition for results
Managing People - Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Improves processes, products and services; Continually works to improve supervisory skills
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness
Business Acumen - Understands business implications of decisions; Demonstrates knowledge of market and competition
Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment free environment
Organizational Support - Follows policies and procedures including but not limited to dress code policies
Adaptability - Adapts to changes in work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
Dependability - Commits to long hours of work when necessary to reach goals
Initiative - Asks for and offers help when needed
Innovation - Generates suggestions for improving work; Develops innovative approaches and ideas
Planning/Organizing - Prioritizes and plans work activities
Professionalism - Treats others with respect and consideration regardless of their status or position
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality
Safety & Security - Observes safety and security procedure; Reports potentially unsafe conditions; Uses equipment and materials properly
Operations Manager
Marriott International job in Norwalk, CT
Supports the successful execution of all operations in the hotel operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
CORE WORK ACTIVITIES
Supporting Operations Team
• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
• Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.
• Assists in ensuring that the team has the capabilities to meet expectations.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.
Supporting Property Operations Function(s)
• Follows property specific second effort and recovery plan.
• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
• Takes proactive approaches when dealing with employee concerns.
• Extends professionalism and courtesy to employees at all times.
• Communicates/updates all goals and results with employees.
• Meets semiannually with staff on a one-to-one basis.
• Assists/teaches the team scheduling against guest and hours/occupied room goals.
• Performs hourly job functions as needed.
Managing and Monitoring Activities that Affect the Guest Experience
• Provides excellent customer service by being readily available/approachable for all guests.
• Takes proactive approaches when dealing with guest concerns.
• Extends professionalism and courtesy to guests at all times.
• Responds timely to customer service department request.
• Ensures all team members meet or exceed all hospitality requirements.
Assisting in Managing Profitability
• Assists in performing required annual Quality audit with GM & RD.
• Ensures a viable key control program is in place.
• Understands financial statements, sales and activity reports, and other performance data.
Conducting Human Resources Activities
• Interviews and assists in making hiring decisions.
• Receives hiring recommendations from team supervisors.
• Ensures orientations for new team members are thorough and completed in a timely fashion.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Auto-ApplyResidences Liaison
Marriott International job in North Hills, NY
Provide administrative support for Director of Residences and/or Residence Managers. Document and communicate all requests/complaints to the Director of Residences/Residences Manager. Serve as primary point-of-contact for all Residence owners. Generate and implement newsletters and marketing programs. Attend Board of Directors meetings and put sign in sheet and all pertinent documents in place for the meeting. Prepare Owners' Manual and schedule the welcome meeting with the Director of Residences. Maintain Owners' files to The Ritz-Carlton standards. Maintain accuracy of all legal state statutes and governing documents. Check that meeting notices and agendas are in place and posted on time. Maintain the Board binders. Assist with the Residence owners engagement survey. Notify Residence owners of matters regarding the Association. Maintain a Task Calendar and the operations plan. Collect the maintenance dues and implement in the system. Assist other employees to maintain proper coverage and prompt Residence owners and guest service. Participate in meetings regarding Quality Assurance audit and Operational Excellence. Coordinate Residence owners' requests regarding move-in/out, vendors, decorators, realtors, etc., including all requirements (e.g. signed service agreement, liability waivers, detailed work order, proof of insurance, certifications, etc.). Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Take and distribute meeting minutes to appropriate individuals. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, payroll, and answer inquiries. Operate standard office equipment other than computers such as telephone, typewriter, fax, photocopier, calculator, and electronic peripherals.
Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Welcome and acknowledge all Residence owners and guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank Residence owners and guests with genuine appreciation. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.
MIRJ
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Auto-ApplyPart Time Cook
Danbury, CT job
Job Description
Hilton Garden Inn Danbury is hiring for a Part Time Cook at our on-site restaurant Garden Grille.
Summary: Prepares food in accordance with applicable federal, state and corporate standards, guidelines and regulations with established policies and procedures. Ensures quality food service is provided at all times.
Essential Duties and Responsibilities:
Prepares high-quality food items according to standardized recipes and instructions to meet production, delivery and service schedules.
Serves meals or prepares for delivery by using correct portioning, meeting outlined standards, ensuring that food is at the correct temperature and is attractive and tasty. Tastes all prepared food items.
Uses established ticket collection procedures during service. Responsible for records from area worked during service periods.
Cleans kitchen after preparation and serving, maintaining high standards of cleanliness. Stores or discards excess food in accordance with safe food-handling procedures.
Keeps refrigerators and storerooms clean and neat. Ensures food and supply items are stored per standards.
Operates and maintains kitchen equipment as instructed.
Assists in production planning, record keeping and reporting as required.
Assists in the ordering and receiving of all food and supplies as required.
Reports needed maintenance, faulty equipment or accidents to the supervisor immediately.
Attends in-service and safety meetings.
Maintains good working relationships with coworkers, customers, administrators and managers.
Performs job safely while maintaining a clean, safe work environment.
Performs other duties as assigned.
Door Attendant
Marriott Hotels Resorts job in Rye, NY
Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxicab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors.
Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
MIRJ
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Auto-ApplyResidences Security and Safety Manager
Marriott job in North Hills, NY
**Additional Information** **Job Number** 25176382 **Job Category** Loss Prevention & Security **Location** RC Residences North Hills, 5000 Royal Court, North Hills, New York, United States, 11040VIEW ON MAP (***********************************************************************************************************************************************************
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Management
**Pay Range:** $64,350 - $83,000 annually
**Bonus Eligible:** Y
**JOB SUMMARY**
Manages the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the security/loss prevention or related professional area.
OR
- 2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area.
**CORE WORK ACTIVITIES**
**Managing Security/Loss Prevention Operations**
- Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.
- Conducts hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.
- Develops detailed "shut down" procedures for the property to ensure that all areas are secured at the appropriate times.
- Comply with applicable laws and safety regulations.
- Follow proper key control guidelines in loss prevention and in the property.
- Develop a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional.
- Incorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.
- Follow Duty of Care process for the protection of guests and employees.
- Follows up on all unusual activities in and around the property that would impair the well being of guests and employees.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Implements action plans to monitor and control risk.
- Monitors all unusual activities in and around the property that would impair the well being of guests and employees.
- Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.
- Oversees and guides the efforts of the Accident Prevention Committee.
- Oversees first aid program for guests and employees.
- Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.
- Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
- Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
- Serves as a role model to demonstrate appropriate behaviors.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
**Ensuring Exceptional Customer Service**
- Meet quality standards and customer expectations on a daily basis.
- Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
- Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.
- Provides services that are above and beyond for customer satisfaction and retention.
**Additional Responsibilities**
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Develops liaison with local law enforcement and emergency services.
- Informs and/or updates the executives and peers on relevant information in a timely manner.
- Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
MIRJ
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Maintenance Technician III
Marriott Hotels Resorts job in Rye, NY
Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues with little to no supervision. Perform preventive maintenance on tools and equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment. Maintain maintenance inventory and requisition parts and supplies as needed. Assure each day's activities and problems that occur are communicated to the other shifts using approved communication programs and standards. Display advanced ability to read standard blue prints and electrical schematics concerning plumbing and HVAC. Display above average engineering operations skills and strong general mechanical ability. Display proficiency in at least three of the following categories, above average skills in three more of the following categories and basic skills in the remaining categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building management. Display solid knowledge and skill in the safe use of hand and power tools and other materials required to perform repair and maintenance tasks. Safely perform highly complex repairs of the physical property, electrical, plumbing and mechanical equipment, air conditioners, refrigeration and pool heaters - ensuring all methods, materials and practices meet company standards and Local and National codes - with little or no supervision. Troubleshoot and perform repairs on all types of equipment (e.g., pump and motor replacement), plumbing (e.g., plunge toilets and unclog drains), electrical equipment including lamps, air conditioners, HVAC equipment, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and program TV's. Use the Lockout/Tagout system before performing any maintenance work. Display advanced knowledge of all engineering computer programs related to preventative maintenance, energy management, and other systems, including devices that interact with such programs. Perform advanced troubleshooting of hotel Mechanical, Electrical, and Plumbing (MEP) systems. Display the ability to train and mentor other engineers as necessary. Display ability to perform Engineer on Duty responsibilities, including readings and rounds.
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Adhere to quality expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Enter and locate work-related information using computers. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent and vocational or technical background.
Related Work Experience: Extensive experience and training in general maintenance, electrical or refrigeration, parts inventory and requisition, exterior and interior surface preparation and painting.
At least 2 years of hotel engineering/maintenance experience.
Supervisory Experience: No supervisory experience.
License or Certification: Valid Driver's License
REQUIRED QUALIFICATIONS
Universal Chlorofluorocarbon (CFC) Certification
Must meet applicable state and federal certification and/or licensing
requirements.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Auto-ApplyProperty Coordinator MSB
Marriott International job in Brentwood, NY
Ensure on-property event execution and provide administrative support for MSB property General Managers. Serve as primary point-of-contact for guests organizing and attending meeting events at property to ensure their end-to-end experience operates smoothly. Assist other employees to ensure proper coverage and prompt guest service (e.g., Front Desk, Restaurant). Support property billing efforts related to both event and non-event related activities (e.g., monitoring Accounts Payable and Accounts Receivables (APAR), direct bill applications). Collect, develop, and submit content to update property web sites on Marriott.com. Administrative duties, delegated at the discretion of property General Managers, may include monitoring and maintaining databases associated with finance, accounting, labor scheduling, sales, general property operations, and liaising with Regional Sales Office (RSO). In instances where a property is not supported by a Regional Sales Office, this position may complete all tasks involved with event planning and detailing.
Follow all company policies and procedures, ensure uniform and personal appearance is clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to guest concerns. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Banquet Server
Port Washington, NY job
We are hiring Banquet Servers!
We are looking for people that have a passion to serve others! Our events at our hotel provide great exposure of our venue for receptions, meetings, trainings and even reunions. It's our place to really shine so that the word of mouth will bring in additional business! To do this we have to have the right team in place where everyone is a team player focused on quality, service delivery, and timeliness.
Responsibilities:
• Provide exceptional guest service to all customers.
• Greet guests and be responsible for accommodating all guests' needs at the attendance of an event.
• Participate in good communication with guests with questions regarding the menu.
• Deliver food and beverages from staging areas to guests.
• Assist other servers during peak periods in delivering food and guest requests.
• Learn and practice buffet, plated, and reception style meal services (training provided) to RCGR standards.
• Anticipate guest's needs and monitor the guests dining experience to ensure satisfaction with food and service.
• Setup, execution, and clean-up for an event.
• Performs side work to prepare for upcoming events.
Here are some reasons our associates like working for us:
Benefits (Full Time Associates only)
We offer competitive wages. this position pays $10/hour plus gratuities. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.
Why Concord?
Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America ---
“We Are Concord!” We support diversity and inclusion through our mission to be a “Great Place to Work for All."
Guest Experience Specialist
Marriott International job in Brentwood, NY
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a "guest first" mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Residences Concierge (Part Time)
Marriott International job in North Hills, NY
Respond to Residence owners' and their guests' requests for visitor information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction. Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities, including special events and activities. Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorize visitors and implement into the key track system. Answer, record, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem. Understand and assist with owners' reservation services (HRS). Assist with scheduling of the elevator for move-in/out for Residence owners/tenants. Assist with Bell/valet services for owners when requesting for their vehicles. Perform Lobby Ambassador tasks. Review shift logs/daily memo books and document pertinent information in logbooks.
Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all Residence owners and their guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. Adhere to the highest standards of The Ritz-Carlton service excellence.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
MIRJ
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Auto-ApplyAccounting Manager
Marriott Hotels Resorts job in North Hills, NY
Supports the day-to-day execution of general ledger impacted processes, including support to clients as they work with and understand these processes. Performs accounting functions specifically in the areas of account balancing, ledger reconciliation, reporting and discrepancy resolution.
CANDIDATE PROFILE
Education and Experience
• 4-year bachelor's degree in Finance and Accounting or related major; no work experience required.
OR
• 2-year degree from an accredited university in Finance and Accounting or related major; 2 years experience in finance and accounting or related professional area.
CORE WORK ACTIVITIES
Managing Work, Projects, and Policies
• Coordinates and implements accounting work and projects as assigned.
• Coordinates, implements and follows up on Accounting SOP audits for all areas of the property.
• Complies with Federal and State laws applying to fraud and collection procedures.
• Generates and provides accurate and timely results in the form of reports, presentations, etc.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.
• Balances credit card ledgers.
• Verifies contracts for groups and performs credit reference checks for direct billed groups if necessary.
Maintaining Finance and Accounting Goals
• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Submits reports in a timely manner, ensuring delivery deadlines.
• Ensures profits and losses are documented accurately.
• Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.
• Maintains a strong accounting and operational control environment to safeguard assets.
• Completes period end function each period.
• Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources.
Demonstrating and Applying Accounting Knowledge
• Demonstrates knowledge of job-relevant issues, products, systems, and processes.
• Demonstrates knowledge of return check procedures.
• Demonstrates knowledge of the Gross Revenue Report.
• Demonstrates knowledge and proficiency with write off procedures.
• Demonstrates knowledge and proficiency with consolidated deposit procedures.
• Keeps up-to-date technically and applying new knowledge to your job.
• Uses computers and computer systems (including hardware and software) to program, develop financial spreadsheets, set up functions, enter data, or process information.
• Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Leading Accounting Teams
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Motivates and provides a work environment where employees are productive.
• Imposes deadlines and delegates tasks.
• Provides an "open door policy" and is highly visible in areas of responsibility.
• Understands how to manage in a culturally diverse work environment.
• Manages the quality process in areas of customer service and employee satisfaction.
Managing and Conducting Human Resource Activities
• Supports the development, mentoring and training of employees.
• Provides constructive coaching and counseling to employees.
• Trains people on account receivable posting techniques.
Additional Responsibilities
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Demonstrates personal integrity.
• Uses effective listening skills.
• Demonstrates self confidence, energy and enthusiasm.
• Manages group or interpersonal conflict effectively.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Manages time well and possesses strong organizational skills.
• Presents ideas, expectations and information in a concise well organized way.
• Uses problem solving methodology for decision making and follow up.
• Makes collections calls if necessary.
MIRJ
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Auto-ApplyNight Auditor
Marriott job in Danbury, CT
**Additional Information** Weekend availability **Job Number** 25182587 **Job Category** Finance & Accounting **Location** SpringHill Suites by Marriott Danbury, 30 Old Ridgebury Rd, Danbury, Connecticut, United States, 06810VIEW ON MAP (*************************************************************************************************************************************************************************
**Schedule** Part Time
**Located Remotely?** N
**Position Type** Non-Management
**Pay Range:** $19.63-$20.63 per hour
**POSITION SUMMARY**
Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Print contingency lists to have a record of all guests in case of emergency. Sell a room/accommodation to guests without reservations based on availability. Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages. Complete the Room Rate Variance Report. Process all guest check-ins and assign room. Activate or reissue room keys using electronic key machine. Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications. Set up, stock, and maintain work areas, and inspect the cleanliness and presentation of all materials prior to use.
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1-year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
SpringHill Suites by Marriott offer guests an upscale yet relaxed atmosphere. Every room is a spacious suite, providing families more room to relax and business travelers the ability to separate work from sleep. With complimentary breakfast, pools in most locations, and wine and beer in the market, SpringHill Suites attracts leisure and business travelers alike. In joining SpringHill Suites, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Surveillance Shift Manager - MGM Yonkers
Yonkers, NY job
Yonkers, New York The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As the Surveillance Shift Manager, you will oversee the daily operations of the surveillance team, ensuring compliance with company practices, departmental procedures, and Gaming Commission regulations. Your leadership will play a crucial role in game protection and enhancing the overall guest experience.
THE DAY-TO-DAY:
* Supervise and mentor the Surveillance staff, managing the operation of CCTV equipment and preparing daily reports
* Maintain accurate documentation of observations and manage evidence through video dubbing and storage
* Review surveillance footage related to jackpots, guest complaints, and potential procedural issues
* Stay informed on all casino games, cheating methods, and advantage play tactics to train your team effectively
* Act as the primary contact for the state Gaming Regulator regarding incidents and customer complaints
* Ensure proper staffing and shift coverage through effective scheduling
* Conduct one-on-one meetings with team members to address concerns, enforce Standard Operating Procedures, and administer discipline as needed, while also participating in the hiring and promotion processes
THE IDEAL CANDIDATE:
* Must be 18 years or older and able to obtain proper licensure as required by the New York State Gaming Commission
* Must be available to work varied shifts (including 3pm-11pm and 11pm-7am) including weekends and holidays
* Has a Bachelor's degree or equivalent experience, with a minimum of 2 years in a dynamic leadership role within gaming and/or surveillance
* Possesses detailed knowledge of casino games and cage operations
* Possesses complete working knowledge of gaming regulations and comprehensive knowledge of Minimum Internal Control Standards to maintain a secure and fair environment
* Possesses detailed knowledge of advantage play systems and cheating methods
* Possesses exceptional leadership, mentoring, and communication skills, ready to inspire teams and connect with all business contacts
THE PERKS & BENEFITS:
* Unlock professional growth with robust development programs, networking events, and community volunteer initiatives
* Thrive in a supportive environment where teamwork and innovation flourish
* Enjoy extensive health, dental, and vision insurance, a retirement savings plan with company matching, and wellness programs to support your physical and mental well-being
* Access exclusive discounts on hotels, entertainment, shopping, dining, travel, electronics, and more through our corporate partners
* Enjoy free on-site parking for a convenient start to your day
* Indulge in complimentary meals from our employee dining room, featuring a variety of tasty and nutritious options
VIEW JOB DESCRIPTION:
**************************************************************************
Pay Range:
The pay range for this role is:
$76,000.00 - $126,700.00
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
This position is eligible to participate in the Company's incentive plan.
Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.
Are you ready to JOIN THE SHOW? Apply today!
Assistant Manager of Residences
Marriott Hotels Resorts job in North Hills, NY
Functions as the strategic business leader of rooms operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, , Retail/Gift Shops, Recreation/Fitness Center, Housekeeping and Security/Loss Prevention. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the rooms operations meet the brand's target customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment.
CANDIDATE PROFILE
Education and Experience
• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
CORE WORK ACTIVITIES
Managing Property Operations
• Working with Rooms management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.
• Reviewing comment cards, guest satisfaction results and other data to identify areas of improvement.
• Evaluating if Operations Team is meeting service needs and provides feedback to operations team.
• Participating in public space walk-throughs with Engineering and Housekeeping to ensure guest rooms, public space and back of the house areas are well maintained and preventative maintenance processes are in place.
• Touring building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.
• Reviewing findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.
• Working with team to put sustainable work processes and systems in place that support the execution of the strategy.
• Reviewing reports and financial statements to determine Rooms operations performance against budget.
• Communicating a clear and consistent message regarding departmental goals to produce desired results.
Leading Operations Teams
• Ensuring employees are treated fairly and equitably.
• Celebrating successes and publicly recognizes the contributions of team members.
• Fostering employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
• Making and executes the necessary decisions to keep property moving forward toward achievement of goals.
Managing Relationships with Property Stakeholders
• Attending owners meetings and provides meaning or context to the rooms operational and financial results.
• Establishing relationship with owner as a business partnership and supports the relationship between the General Manager and the owner.
Managing Profitability
• Coaching and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
• Working with direct reports to determine areas of concern and establish ways to improve the departments' financial performance.
• Leading cost containment efforts within Rooms operations including organizational restructuring when necessary.
• Focusing on maintaining profit margins without compromising guest or employee satisfaction.
• Identifying key drivers of business success and keeping Rooms leadership focused on the critical few to achieve results.
Managing the Guest Experience
• Creating an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.
• Championing the brand's service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams.
• Ensuring core elements of the service strategy are in place to produce the desired results.
• Establishing and maintaining open, collaborative relationships with direct reports and entire Rooms operations team. Ensures direct reports do the same for their team.
• Interfacing with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
The salary range for this position is $74,000 to $96,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
MIRJ
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Auto-ApplyGeneral Manager, SpringHill Suites by Marriott St. Louis Brentwood
Marriott International job in Brentwood, NY
Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including: managing general property performance, managing and sustaining sales and marketing strategy, managing profitability, managing revenue generation, managing and conducting human resources activities, and delivering a return on investment to both Marriott International and ownership. Leads the team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process.
CANDIDATE PROFILE
Education and Experience
* 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years' experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
* 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years' experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
CORE WORK ACTIVITIES
Managing Property Operations and Department Budgets
* Ensure service programs are in place and executed against (e.g., Refreshing Business, Service Snapshots, Service So Memorable, etc.).
* Provide timely, real-time feedback to management and hourly associates on service and operational standards; including feedback on even the smallest of service and operational details.
* Manage the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals
* Create and support clear lines of responsibility for management team, including coverage and oversight throughout the day
* Prepare for QA audits (i.e., daily and pre-visit activities).
* Review and follow-up on property GSS scores and comments.
* Act as a project manager for the execution of capital improvements (e.g., renovations, reinventions, refreshes, signage, etc.).
* Walk the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards.
* Manage the implementation of major brand standards (e.g., HSIA, the Market, TPS A.M. Eats).
* Delegate responsibilities for operations and projects to appropriate level of associate.
* Provide coaching on operations and troubleshooting of Micros and other technology components within property common areas.
Managing and Sustaining Sales and Marketing Strategy
* Work with the Regional Sales office (RSO) to implement sales strategy for the property (e.g., goal setting, setting rates, etc.).
* Work with Market Sales to establish property sales strategy, goals, and action plans.
* Identify and champion creative marketing solutions that fit the brand and property needs.
* Participate in the property sales review (PSR).
* Manage relationships with decision makers at top accounts.
* Develop innovative means for capturing new streams of revenue through property amenities.
* Interact with in-house guests to prospect for new sources of business.
* Ensure direct sales staff fully utilizes e-tools (e.g., e-proposals, e-mail signatures), as appropriate.
* Identify key revenue generating stakeholders and customers and communicate information to sales offices.
* Coach and reinforce associate selling strategies that take advantage of property amenities.
* Ensure all national and regional marketing programs (e.g., HSIA, etc.) are pulled through to relevant departments.
* Participate in and host customer recognition events to drive sales.
* Understand and leverage sales and marketing advantages over competitor properties within market.
* Monitor sales strategy with RSO to ensure ongoing effectiveness and compliance.
Managing Profitability
* Manage on-property controllable costs associated with rooms, housekeeping, events, and food and beverage operations.
* Measure, analyze, and communicate property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data.
* Update and communicate profit forecasts to associates/managers.
* Initiate action to support property revenue and profitability goals.
* Understand how food and beverage product variability can affect profitability.
* Review and sign off on invoices.
* Review Property Distribution Summary (OnDemand) and Purchase Detail Reports; identify, research, and resolve balance issues.
* Consolidate reports needed for period-end review (e.g., P&L, Accounting Scorecard, Banking Report and Statistics, PACE, credit card fraud report).
* Review property performance on period basis with Regional Director.
* Ensure compliance with Avendra.
Maintaining Revenue Management Goals
* Manage the relationship with the revenue management office (e.g., participate in routine calls, strategy meetings, periodic update meetings, etc.).
* Review and work with appropriate revenue management reports (e.g., Demand Eye Chart, Benchmark Pricing Evaluator, Rate/Value Matrix, Smith Travel Research (STR) reports, etc.).
* Balance inventory to ensure same-day sellouts.
Managing Relationships with Property Stakeholders (e.g., Owner and Above Property)
* Keep brand leadership team, owners, and above property stakeholders updated on property performance in the areas of financials, guest satisfaction, and associate engagement.
* Prepare and present reports for owners and above property leadership using financial/performance data to show how the Refreshing Business model is affecting property performance.
* Conduct property critique.
* Conduct annual business reviews.
* Participate in ad hoc owner conference calls and respond appropriately to owner requests.
* Respond to off-property (e.g., regional and owner) requests for sales information (e.g., Market Outlook, STR Report critique, etc.).
Managing and Conducting Human Resource activities
* Lead associates through property changes, and help them transition into new property roles.
* Understand the performance expectations for all positions within the property (e.g. front desk associate, gourmet attendant, etc).
* Conduct day to day Human Resource transactions to support needs of the property (e.g., compensation actions, initiation and approval of hiring requisitions, movement of subordinates through phases of performance management cycle).
* Complete management training (e.g., ConnectU, GM conferences, HR Skills, etc.).
* Cascade/Deliver training to associates (e.g., Service So Memorable Quarterly Recharge, Service Snapshot, etc.).
* Facilitate cross training to support associate professional growth and operational excellence.
* Ensure ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc.).
* Monitor local hiring and compensation trends for like positions; ensure that the organization understands any change in fundamentals.
* Conduct performance review process for associates (including LPP, career plan form, development plans, associate information form, mid-year check-ins, 90-day check ins for new associates, etc.).
* Support recruitment efforts from various sourcing channels (e.g., local job fairs, Internet, referrals) to target associates with skill sets (e.g., food and beverage, rooms operations) compatible for operational needs.
* Actively recruit and hire employees with basic food and beverage skill sets.
Additional Responsibilities
* Manage e-mail.
* Manage daily paper mail.
* Participate in conference calls (e.g., sales, promotion, Q&A, property performance, etc.).
* Provide follow-up information to RD and other MSB managers.
* Prepare for RD visits (e.g., pulling and consolidating relevant reports).
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Part Time Cook
Danbury, CT job
Hilton Garden Inn Danbury is hiring for a Part Time Cook at our on-site restaurant Garden Grille.
Summary: Prepares food in accordance with applicable federal, state and corporate standards, guidelines and regulations with established policies and procedures. Ensures quality food service is provided at all times.
Essential Duties and Responsibilities:
Prepares high-quality food items according to standardized recipes and instructions to meet production, delivery and service schedules.
Serves meals or prepares for delivery by using correct portioning, meeting outlined standards, ensuring that food is at the correct temperature and is attractive and tasty. Tastes all prepared food items.
Uses established ticket collection procedures during service. Responsible for records from area worked during service periods.
Cleans kitchen after preparation and serving, maintaining high standards of cleanliness. Stores or discards excess food in accordance with safe food-handling procedures.
Keeps refrigerators and storerooms clean and neat. Ensures food and supply items are stored per standards.
Operates and maintains kitchen equipment as instructed.
Assists in production planning, record keeping and reporting as required.
Assists in the ordering and receiving of all food and supplies as required.
Reports needed maintenance, faulty equipment or accidents to the supervisor immediately.
Attends in-service and safety meetings.
Maintains good working relationships with coworkers, customers, administrators and managers.
Performs job safely while maintaining a clean, safe work environment.
Performs other duties as assigned.
Weekend Night Auditor (Part Time)
Marriott Hotels Resorts job in Danbury, CT
Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Print contingency lists to have a record of all guests in case of emergency. Sell a room/accommodation to guests without reservations based on availability. Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages. Complete the Room Rate Variance Report. Process all guest check-ins and assign room. Activate or reissue room keys using electronic key machine. Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications. Set up, stock, and maintain work areas, and inspect the cleanliness and presentation of all materials prior to use.
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1-year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Auto-Apply