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Marriott International jobs in Tarrytown, NY

- 54 jobs
  • Housekeeper General Clean

    Marriott 4.6company rating

    Marriott job in Rye, NY

    **Additional Information** Flexible schedule **Job Number** 25185571 **Job Category** Engineering & Facilities **Location** Courtyard by Marriott Rye, 631 Midland Avenue, Rye, New York, United States, 10580VIEW ON MAP (*************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **Pay Range:** $25.60-$25.60 per hour **POSITION SUMMARY** Perform scheduled preventative maintenance in guest rooms, (CARE, RPM, GCPM), meeting rooms, and/or public spaces as required, including flipping/inspecting mattresses, box springs and assembling bed frames, vacuuming behind and underneath furniture, spot cleaning carpets and upholstery, dusting, touch-up painting, touch-up furniture ensuring that all necessary hardware and appliances are present in the room and in working order, replacing light fixtures, and inspecting and repairing grout and caulking. Maintain, repair and clean all guest rooms in accordance with the property room preventative maintenance procedures and standard guidelines. Perform miscellaneous minor repairs such as tightening loose toilet seats, changing light bulbs, and patching holes in walls. Perform general cleaning of all guestroom surfaces to include tub, wall tile, hard floors, walls, windows, mirrors. Report any serious maintenance problems, unusual findings, or safety hazards immediately to the manager/supervisor. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards and anticipate and address guests' service needs. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Assist with moving, lifting, carrying, and placing of objects weighing in excess of 50 pounds. Stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: Less than 1 year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun. In joining Courtyard, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
    $25.6-25.6 hourly 26d ago
  • Operations Manager

    Marriott International 4.6company rating

    Marriott International job in Norwalk, CT

    Supports the successful execution of all operations in the hotel operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Supporting Operations Team • Ensures that goals are being translated to the team as they relate to guest tracking and productivity. • Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths. • Assists in ensuring that the team has the capabilities to meet expectations. • Leads by example demonstrating self-confidence, energy and enthusiasm. • Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them. Supporting Property Operations Function(s) • Follows property specific second effort and recovery plan. • Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. • Takes proactive approaches when dealing with employee concerns. • Extends professionalism and courtesy to employees at all times. • Communicates/updates all goals and results with employees. • Meets semiannually with staff on a one-to-one basis. • Assists/teaches the team scheduling against guest and hours/occupied room goals. • Performs hourly job functions as needed. Managing and Monitoring Activities that Affect the Guest Experience • Provides excellent customer service by being readily available/approachable for all guests. • Takes proactive approaches when dealing with guest concerns. • Extends professionalism and courtesy to guests at all times. • Responds timely to customer service department request. • Ensures all team members meet or exceed all hospitality requirements. Assisting in Managing Profitability • Assists in performing required annual Quality audit with GM & RD. • Ensures a viable key control program is in place. • Understands financial statements, sales and activity reports, and other performance data. Conducting Human Resources Activities • Interviews and assists in making hiring decisions. • Receives hiring recommendations from team supervisors. • Ensures orientations for new team members are thorough and completed in a timely fashion. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
    $61k-95k yearly est. Auto-Apply 34d ago
  • Front Desk Clerk

    Hilton Garden Inn Roslyn 4.5company rating

    Port Washington, NY job

    Front Desk & Guest Care We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Role Responsibilities: As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience they can have by: Assisting guests efficiently, courteously and professionally at all times. Maintain a high level of service and hospitality. Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner. Post guest charges, collect payments and follow all cash handling procedures as required by Concord. Handle guest mail and messages with respect to privacy and professionalism. Be knowledgeable of the hotel brand and various programs (travel programs, special offers). Be a great communicator to various departments and management on guest comments and concerns. Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance. Have full knowledge of hotel safety and emergency procedures. Here are some reasons our associates like working for us: Benefits (Full Time Associates only) We offer competitive wages. The hourly rate for this positions id $18-20 based on experience. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.
    $18-20 hourly 45d ago
  • Residences Liaison

    Marriott 4.6company rating

    Marriott job in North Hills, NY

    **Additional Information** **Job Number** 25192988 **Job Category** Administrative **Location** RC Residences North Hills, 5000 Royal Court, North Hills, New York, United States, 11040VIEW ON MAP (*********************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **Pay Range:** $26.70-$28.20 per hour **POSITION SUMMARY** Provide administrative support for Director of Residences and/or Residence Managers. Document and communicate all requests/complaints to the Director of Residences/Residences Manager. Serve as primary point-of-contact for all Residence owners. Generate and implement newsletters and marketing programs. Attend Board of Directors meetings and put sign in sheet and all pertinent documents in place for the meeting. Prepare Owners' Manual and schedule the welcome meeting with the Director of Residences. Maintain Owners' files to The Ritz-Carlton standards. Maintain accuracy of all legal state statutes and governing documents. Check that meeting notices and agendas are in place and posted on time. Maintain the Board binders. Assist with the Residence owners engagement survey. Notify Residence owners of matters regarding the Association. Maintain a Task Calendar and the operations plan. Collect the maintenance dues and implement in the system. Assist other employees to maintain proper coverage and prompt Residence owners and guest service. Participate in meetings regarding Quality Assurance audit and Operational Excellence. Coordinate Residence owners' requests regarding move-in/out, vendors, decorators, realtors, etc., including all requirements (e.g. signed service agreement, liability waivers, detailed work order, proof of insurance, certifications, etc.). Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Take and distribute meeting minutes to appropriate individuals. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, payroll, and answer inquiries. Operate standard office equipment other than computers such as telephone, typewriter, fax, photocopier, calculator, and electronic peripherals. Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Welcome and acknowledge all Residence owners and guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank Residence owners and guests with genuine appreciation. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. MIRJ _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
    $26.7-28.2 hourly 11d ago
  • Door Attendant

    Marriott 4.6company rating

    Marriott job in Rye, NY

    **Additional Information** **Job Number** 25184996 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Residences Rye, 120 Old Post Road Rye, Rye, New York, United States, 10580VIEW ON MAP (*************************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **Pay Range:** $21.46-$24.68 per hour **POSITION SUMMARY** Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxicab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors. Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None _MIRJ_ _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
    $21.5-24.7 hourly 26d ago
  • Banquet Server

    Hilton Garden Inn Roslyn 4.5company rating

    Port Washington, NY job

    We are hiring Banquet Servers! We are looking for people that have a passion to serve others! Our events at our hotel provide great exposure of our venue for receptions, meetings, trainings and even reunions. It's our place to really shine so that the word of mouth will bring in additional business! To do this we have to have the right team in place where everyone is a team player focused on quality, service delivery, and timeliness. Responsibilities: • Provide exceptional guest service to all customers. • Greet guests and be responsible for accommodating all guests' needs at the attendance of an event. • Participate in good communication with guests with questions regarding the menu. • Deliver food and beverages from staging areas to guests. • Assist other servers during peak periods in delivering food and guest requests. • Learn and practice buffet, plated, and reception style meal services (training provided) to RCGR standards. • Anticipate guest's needs and monitor the guests dining experience to ensure satisfaction with food and service. • Setup, execution, and clean-up for an event. • Performs side work to prepare for upcoming events. Here are some reasons our associates like working for us: Benefits (Full Time Associates only) We offer competitive wages. this position pays $10/hour plus gratuities. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America --- “We Are Concord!” We support diversity and inclusion through our mission to be a “Great Place to Work for All."
    $10 hourly 23d ago
  • Residences Security and Safety Manager

    Marriott 4.6company rating

    Marriott job in North Hills, NY

    **Additional Information** **Job Number** 25176382 **Job Category** Loss Prevention & Security **Location** RC Residences North Hills, 5000 Royal Court, North Hills, New York, United States, 11040VIEW ON MAP (*********************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Pay Range:** $64,350 - $83,000 annually **Bonus Eligible:** Y **JOB SUMMARY** Manages the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget. **CANDIDATE PROFILE** **Education and Experience** - High school diploma or GED; 4 years experience in the security/loss prevention or related professional area. OR - 2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area. **CORE WORK ACTIVITIES** **Managing Security/Loss Prevention Operations** - Assists the Director of Engineering in administering fire prevention programs and emergency preparedness. - Conducts hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process. - Develops detailed "shut down" procedures for the property to ensure that all areas are secured at the appropriate times. - Comply with applicable laws and safety regulations. - Follow proper key control guidelines in loss prevention and in the property. - Develop a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional. - Incorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system. - Follow Duty of Care process for the protection of guests and employees. - Follows up on all unusual activities in and around the property that would impair the well being of guests and employees. - Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. - Implements action plans to monitor and control risk. - Monitors all unusual activities in and around the property that would impair the well being of guests and employees. - Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities. - Oversees and guides the efforts of the Accident Prevention Committee. - Oversees first aid program for guests and employees. - Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases. - Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety. - Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime. - Encourages and builds mutual trust, respect, and cooperation among team members. - Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. - Serves as a role model to demonstrate appropriate behaviors. - Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. **Ensuring Exceptional Customer Service** - Meet quality standards and customer expectations on a daily basis. - Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. - Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service. - Provides services that are above and beyond for customer satisfaction and retention. **Additional Responsibilities** - Analyzes information and evaluating results to choose the best solution and solve problems. - Develops liaison with local law enforcement and emergency services. - Informs and/or updates the executives and peers on relevant information in a timely manner. - Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. MIRJ _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
    $64.4k-83k yearly 41d ago
  • Guest Service Representative - Hotel Front Desk

    Best Western Plus 4.6company rating

    Secaucus, NJ job

    SureStay Hotel by Best Western Secaucus is hiring for a hotel Guest Service Representative to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel GSR responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Best Western brand experience is preferred but not required. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Skills Work experience as a Hotel Front Desk Agent, Receptionist or similar role Experience with hotel reservations software (Jonas Chorum) Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills Degree in hotel management is a plus
    $26k-31k yearly est. 60d+ ago
  • Maintenance Technician I (Temporary)

    Marriott International 4.6company rating

    Marriott International job in Hoboken, NJ

    Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and all utility shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. Communicate each day's activities and problems that occur to the other shifts using approved communication programs and standards. Display basic knowledge or ability to acquire knowledge in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building. Perform all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough cleanup of the painting or repair area. Test, troubleshoot and perform basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items. Program TV's and perform general housekeeping and engineering-related inventory duties. Use the Lockout/Tagout system before performing any maintenance work. Perform repairs on interior and exterior landscaping as well as external landscaping sprinklers. Display basic computer skills including inputting air handler schedules and making temperature changes. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Adhere to quality expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Enter and locate work-related information using computers. Perform other reasonable job duties as requested. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D equivalent. Related Work Experience: Some experience in general maintenance, exterior and interior surface preparation and painting. Experience in hotel engineering or maintenance a plus. Supervisory Experience: No supervisory experience. REQUIRED QUALIFICATIONS License or Certification: Driver's License At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
    $44k-59k yearly est. Auto-Apply 32d ago
  • Room Attendant/Laundry Attendant

    Best Western Plus 4.6company rating

    Secaucus, NJ job

    Job Description **Job Title: Room Attendant/Laundry Attendant** **Company:** Best Western Plus Secaucus **Position Type:** Full-Time We are seeking a diligent and detail-oriented Room Attendant to join our housekeeping team at Best Western Plus. The ideal candidate will be responsible for maintaining cleanliness and organization in guest rooms and public areas, ensuring a welcoming environment for our guests. As a Room Attendant, you will play a vital role in enhancing the guest experience by ensuring all accommodations meet our high standards of cleanliness and comfort. **Key Responsibilities:** - Clean and sanitize guest rooms, including bathrooms, linens, furniture, and floors, according to established hotel standards. - Restock and replenish amenities, linens, and toiletries as necessary. - Report any maintenance issues or damages to management promptly. - Ensure all rooms are well-kept, visually appealing, and ready for guests. - Respond to guest requests and inquiries professionally and in a timely manner. - Maintain inventory of cleaning supplies and notify management when reordering is needed. - Follow all safety and health guidelines, ensuring compliance with company policies. - Assist with cleaning and maintaining public areas, including lobbies, hallways, and recreational facilities. - Collaborate with team members to ensure efficient operations and excellent guest satisfaction. - Attend training sessions and staff meetings as scheduled. **Qualifications:** - High school diploma or equivalent preferred. - Previous housekeeping experience, preferably in a hotel environment, is a plus. - Strong attention to detail and a proactive approach to problem-solving. - Ability to handle multiple tasks and work efficiently in a fast-paced environment. - Excellent communication and customer service skills. - Physical stamina to perform repetitive tasks, including lifting, bending, and standing for long periods. - Flexibility to work varying shifts, including weekends and holidays. **What We Offer:** - Competitive pay and benefits package. - Opportunities for career advancement within the company. - A supportive and positive work environment. - Employee discounts on services and accommodations.
    $25k-31k yearly est. 21d ago
  • Hotel Maintenance

    Best Western Plus 4.6company rating

    Secaucus, NJ job

    Job Description **Job Title: Hotel Maintenance Technician** **Job Type:** Full-Time **About Us:** Best Western Plus Secaucus is a hotel dedicated to providing exceptional guest experiences in a comfortable and welcoming environment. We are looking for a motivated and skilled Hotel Maintenance Technician to join our team and ensure our facilities are always in top condition. **Job Overview:** The Hotel Maintenance Technician will be responsible for maintaining the hotel's infrastructure and equipment, ensuring all systems function properly and efficiently. This role involves performing preventive maintenance, troubleshooting issues, completing repairs, and assisting with renovations. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a commitment to guest satisfaction. **Key Responsibilities:** - Conduct routine inspections of the hotel facilities, including guest rooms, public areas, and mechanical systems. - Perform repairs and maintenance on various systems, including electrical, plumbing, heating, ventilation, air conditioning (HVAC), and appliances. - Troubleshoot and resolve maintenance issues reported by staff and guests in a timely manner. - Ensure compliance with safety standards and regulations, including hotel and local building codes. - Complete work orders efficiently and maintain accurate records of tasks performed. - Assist in the renovation and improvement projects as needed. - Maintain tools and equipment in safe and working order. - Respond to emergencies promptly and efficiently to minimize disruption to guests and staff. - Collaborate with other hotel departments to address maintenance concerns and improve overall guest experience. - Provide excellent customer service to guests and staff regarding maintenance inquiries and issues. **Qualifications:** - High school diploma or equivalent; additional technical training or certification in maintenance or related field is preferred. - Previous experience in hotel maintenance or a similar role, with knowledge of general maintenance practices. - Proficiency in electrical, plumbing, and HVAC systems. - Strong problem-solving skills and the ability to work independently. - Excellent communication and interpersonal skills. - Ability to manage multiple tasks and prioritize effectively. - Must be available to work flexible hours, including evenings, weekends, and holidays as needed. - Physical ability to lift heavy objects, stand for long periods, and perform various maintenance tasks. **Benefits:** - Competitive salary and benefits package. - Employee discounts on hotel stays and services. - Friendly and dynamic work environment. **How to Apply:** If you have the skills and passion for hospitality and maintenance, we would love to hear from you! Please submit your resume and a cover letter outlining your qualifications to [insert application email or link]. **Best Western Plus Secaucus is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**
    $64k-95k yearly est. 25d ago
  • Loss Prevention Officer

    Marriott 4.6company rating

    Marriott job in Hoboken, NJ

    **Additional Information** Health Benefits available after completing a 90 day probational period. **Job Number** 25185748 **Job Category** Loss Prevention & Security **Location** W Hoboken, 225 River Street, Hoboken, New Jersey, United States, 07030VIEW ON MAP (*********************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **Pay Range:** $21.29-$23.65 per hour **POSITION SUMMARY** Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ We're proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here (*********************************************************************************************** to learn more. W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
    $21.3-23.7 hourly 20d ago
  • Overnight Residences Concierge

    Marriott 4.6company rating

    Marriott job in White Plains, NY

    **Additional Information** **Job Number** 25197723 **Job Category** Rooms & Guest Services Operations **Location** The Residences at The Ritz-Carlton Westchester I, One Renaissance Square, White Plains, New York, United States, 10601VIEW ON MAP (*********************************************************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **Pay Range:** $29.33-$30.43 per hour **POSITION SUMMARY** Respond to Residence owners' and their guests' requests for visitor information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction. Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities, including special events and activities. Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorize visitors and implement into the key track system. Answer, record, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem. Understand and assist with owners' reservation services (HRS). Assist with scheduling of the elevator for move-in/out for Residence owners/tenants. Assist with Bell/valet services for owners when requesting for their vehicles. Perform Lobby Ambassador tasks. Review shift logs/daily memo books and document pertinent information in logbooks. Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all Residence owners and their guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. Adhere to the highest standards of The Ritz-Carlton service excellence. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None MIRJ _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
    $29.3-30.4 hourly 3d ago
  • Accounting Manager

    Marriott Hotels Resorts 4.6company rating

    Marriott Hotels Resorts job in North Hills, NY

    Supports the day-to-day execution of general ledger impacted processes, including support to clients as they work with and understand these processes. Performs accounting functions specifically in the areas of account balancing, ledger reconciliation, reporting and discrepancy resolution. CANDIDATE PROFILE Education and Experience • 4-year bachelor's degree in Finance and Accounting or related major; no work experience required. OR • 2-year degree from an accredited university in Finance and Accounting or related major; 2 years experience in finance and accounting or related professional area. CORE WORK ACTIVITIES Managing Work, Projects, and Policies • Coordinates and implements accounting work and projects as assigned. • Coordinates, implements and follows up on Accounting SOP audits for all areas of the property. • Complies with Federal and State laws applying to fraud and collection procedures. • Generates and provides accurate and timely results in the form of reports, presentations, etc. • Analyzes information and evaluates results to choose the best solution and solve problems. • Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data. • Balances credit card ledgers. • Verifies contracts for groups and performs credit reference checks for direct billed groups if necessary. Maintaining Finance and Accounting Goals • Achieves and exceeds goals including performance goals, budget goals, team goals, etc. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Submits reports in a timely manner, ensuring delivery deadlines. • Ensures profits and losses are documented accurately. • Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued. • Maintains a strong accounting and operational control environment to safeguard assets. • Completes period end function each period. • Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources. Demonstrating and Applying Accounting Knowledge • Demonstrates knowledge of job-relevant issues, products, systems, and processes. • Demonstrates knowledge of return check procedures. • Demonstrates knowledge of the Gross Revenue Report. • Demonstrates knowledge and proficiency with write off procedures. • Demonstrates knowledge and proficiency with consolidated deposit procedures. • Keeps up-to-date technically and applying new knowledge to your job. • Uses computers and computer systems (including hardware and software) to program, develop financial spreadsheets, set up functions, enter data, or process information. • Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. Leading Accounting Teams • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Motivates and provides a work environment where employees are productive. • Imposes deadlines and delegates tasks. • Provides an "open door policy" and is highly visible in areas of responsibility. • Understands how to manage in a culturally diverse work environment. • Manages the quality process in areas of customer service and employee satisfaction. Managing and Conducting Human Resource Activities • Supports the development, mentoring and training of employees. • Provides constructive coaching and counseling to employees. • Trains people on account receivable posting techniques. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Demonstrates personal integrity. • Uses effective listening skills. • Demonstrates self confidence, energy and enthusiasm. • Manages group or interpersonal conflict effectively. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Manages time well and possesses strong organizational skills. • Presents ideas, expectations and information in a concise well organized way. • Uses problem solving methodology for decision making and follow up. • Makes collections calls if necessary. MIRJ At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
    $108k-131k yearly est. Auto-Apply 60d+ ago
  • Surveillance Shift Manager - MGM Yonkers

    MGM Resorts 4.4company rating

    Yonkers, NY job

    Yonkers, New York The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: As the Surveillance Shift Manager, you will oversee the daily operations of the surveillance team, ensuring compliance with company practices, departmental procedures, and Gaming Commission regulations. Your leadership will play a crucial role in game protection and enhancing the overall guest experience. THE DAY-TO-DAY: * Supervise and mentor the Surveillance staff, managing the operation of CCTV equipment and preparing daily reports * Maintain accurate documentation of observations and manage evidence through video dubbing and storage * Review surveillance footage related to jackpots, guest complaints, and potential procedural issues * Stay informed on all casino games, cheating methods, and advantage play tactics to train your team effectively * Act as the primary contact for the state Gaming Regulator regarding incidents and customer complaints * Ensure proper staffing and shift coverage through effective scheduling * Conduct one-on-one meetings with team members to address concerns, enforce Standard Operating Procedures, and administer discipline as needed, while also participating in the hiring and promotion processes THE IDEAL CANDIDATE: * Must be 18 years or older and able to obtain proper licensure as required by the New York State Gaming Commission * Must be available to work varied shifts (including 3pm-11pm and 11pm-7am) including weekends and holidays * Has a Bachelor's degree or equivalent experience, with a minimum of 2 years in a dynamic leadership role within gaming and/or surveillance * Possesses detailed knowledge of casino games and cage operations * Possesses complete working knowledge of gaming regulations and comprehensive knowledge of Minimum Internal Control Standards to maintain a secure and fair environment * Possesses detailed knowledge of advantage play systems and cheating methods * Possesses exceptional leadership, mentoring, and communication skills, ready to inspire teams and connect with all business contacts THE PERKS & BENEFITS: * Unlock professional growth with robust development programs, networking events, and community volunteer initiatives * Thrive in a supportive environment where teamwork and innovation flourish * Enjoy extensive health, dental, and vision insurance, a retirement savings plan with company matching, and wellness programs to support your physical and mental well-being * Access exclusive discounts on hotels, entertainment, shopping, dining, travel, electronics, and more through our corporate partners * Enjoy free on-site parking for a convenient start to your day * Indulge in complimentary meals from our employee dining room, featuring a variety of tasty and nutritious options VIEW JOB DESCRIPTION: ************************************************************************** Pay Range: The pay range for this role is: $76,000.00 - $126,700.00 Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location. This position is eligible to participate in the Company's incentive plan. Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership. Are you ready to JOIN THE SHOW? Apply today!
    $31k-39k yearly est. 11d ago
  • Hotel Houseman

    Best Western Plus 4.6company rating

    Secaucus, NJ job

    Clean and maintain all public areas of the hotel, including lobbies, corridors, restrooms, and elevators. Ensure cleanliness and organization of back-of-house areas such as storage rooms, linen closets, and housekeeping supply areas. Assist housekeeping team with stocking supplies, linens, and amenities. Respond promptly to guest requests for housekeeping services or additional amenities. Support maintenance team with minor repairs and maintenance tasks as needed. Assist with event setup and breakdown, including moving furniture and setting up tables and chairs. Monitor and maintain cleanliness of outdoor areas, including parking lots and walkways. Collaborate with front desk staff to ensure guest needs are met promptly and efficiently. Adhere to all safety and sanitation policies and procedures. Report any maintenance issues or safety hazards to the appropriate department.
    $27k-34k yearly est. 60d+ ago
  • Residences Assistant Manager

    Marriott 4.6company rating

    Marriott job in North Hills, NY

    **Additional Information** **Job Number** 25187815 **Job Category** Rooms & Guest Services Operations **Location** RC Residences North Hills, 5000 Royal Court, North Hills, New York, United States, 11040VIEW ON MAP (*********************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Pay Range:** $74,000 - $96,000 annually **Bonus Eligible:** Y **JOB SUMMARY** Functions as the strategic business leader of rooms operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, , Retail/Gift Shops, Recreation/Fitness Center, Housekeeping and Security/Loss Prevention. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the rooms operations meet the brand's target customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment. **CANDIDATE PROFILE** **Education and Experience** - 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR - 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. **CORE WORK ACTIVITIES** **Managing Property Operations** - Working with Rooms management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution. - Reviewing comment cards, guest satisfaction results and other data to identify areas of improvement. - Evaluating if Operations Team is meeting service needs and provides feedback to operations team. - Participating in public space walk-throughs with Engineering and Housekeeping to ensure guest rooms, public space and back of the house areas are well maintained and preventative maintenance processes are in place. - Touring building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities. - Reviewing findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken. - Working with team to put sustainable work processes and systems in place that support the execution of the strategy. - Reviewing reports and financial statements to determine Rooms operations performance against budget. - Communicating a clear and consistent message regarding departmental goals to produce desired results. **Leading Operations Teams** - Ensuring employees are treated fairly and equitably. - Celebrating successes and publicly recognizes the contributions of team members. - Fostering employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees. - Making and executes the necessary decisions to keep property moving forward toward achievement of goals. **Managing Relationships with Property Stakeholders** - Attending owners meetings and provides meaning or context to the rooms operational and financial results. - Establishing relationship with owner as a business partnership and supports the relationship between the General Manager and the owner. **Managing Profitability** - Coaching and supports operations team to effectively manage occupancy & rate, wages and controllable expenses. - Working with direct reports to determine areas of concern and establish ways to improve the departments' financial performance. - Leading cost containment efforts within Rooms operations including organizational restructuring when necessary. - Focusing on maintaining profit margins without compromising guest or employee satisfaction. - Identifying key drivers of business success and keeping Rooms leadership focused on the critical few to achieve results. **Managing the Guest Experience** - Creating an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations. - Championing the brand's service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams. - Ensuring core elements of the service strategy are in place to produce the desired results. - Establishing and maintaining open, collaborative relationships with direct reports and entire Rooms operations team. Ensures direct reports do the same for their team. - Interfacing with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. MIRJ _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
    $31k-41k yearly est. 20d ago
  • Front Desk Agent

    Best Western Plus 4.6company rating

    Secaucus, NJ job

    Job Description **Job Title: Front Desk Agent** **Department:** Front Office **Reports To:** Front Office Manager **FLSA Status:** Non-Exempt We are seeking a friendly and professional Front Desk Agent to join our team at Best Western Plus Secaucus. The ideal candidate will be the first point of contact for our guests, providing a warm welcome, efficient check-in and check-out processes, and exceptional customer service throughout their stay. The Front Desk Agent will handle guest inquiries, manage reservations, and ensure a seamless experience for all visitors. **Key Responsibilities:** - Greet guests upon arrival with a warm and friendly demeanor, ensuring they feel welcome. - Check guests in and out efficiently using the hotel's property management system. - Manage reservations, including modifications and cancellations, ensuring accuracy and attention to detail. - Respond to guest inquiries regarding hotel amenities, services, and local attractions with comprehensive knowledge. - Handle guest complaints and concerns professionally, ensuring swift resolution to enhance guest experience. - Process payments, maintain accurate billing, and manage financial transactions. - Assist with the coordination of guest services, such as transportation, room service, and special requests. - Maintain the cleanliness and organization of the front desk area and lobby. - Communicate effectively with other hotel departments to ensure guests' needs are met. - Support the management team with administrative tasks and other duties as assigned. **Qualifications:** - High school diploma or equivalent; hospitality degree is a plus. - Previous experience in a front desk or customer service role preferred. - Proficient in computer systems, including property management software and Microsoft Office Suite. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and attention to detail. - Ability to work in a fast-paced environment and manage multiple tasks simultaneously. - Flexibility to work various shifts, including evenings, weekends, and holidays. **Physical Requirements:** - Ability to stand for long periods and lift up to 25 pounds. - Must be able to navigate the hotel's premises and assist guests with their luggage when needed. **What We Offer:** - Competitive salary and benefits package, including health insurance, paid time off, and retirement savings plans. - Opportunities for professional growth and development within the company. - A dynamic and supportive team environment. If you are a motivated individual with a passion for hospitality and a desire to create memorable experiences for guests, we invite you to apply for the Front Desk Agent position at Best Western Plus Secaucus.
    $26k-31k yearly est. 24d ago
  • Door Attendant

    Marriott Hotels Resorts 4.6company rating

    Marriott Hotels Resorts job in Hoboken, NJ

    Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxicab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors. Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
    $25k-30k yearly est. Auto-Apply 60d+ ago
  • Maintenance Technician I (Temporary)

    Marriott 4.6company rating

    Marriott job in Hoboken, NJ

    **Additional Information** Temporary **Job Number** 25182654 **Job Category** Engineering & Facilities **Location** W Hoboken, 225 River Street, Hoboken, New Jersey, United States, 07030VIEW ON MAP (*********************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **Pay Range:** $24.98-$27.75 per hour **POSITION SUMMARY** Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and all utility shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. Communicate each day's activities and problems that occur to the other shifts using approved communication programs and standards. Display basic knowledge or ability to acquire knowledge in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building. Perform all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough cleanup of the painting or repair area. Test, troubleshoot and perform basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items. Program TV's and perform general housekeeping and engineering-related inventory duties. Use the Lockout/Tagout system before performing any maintenance work. Perform repairs on interior and exterior landscaping as well as external landscaping sprinklers. Display basic computer skills including inputting air handler schedules and making temperature changes. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Adhere to quality expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Enter and locate work-related information using computers. Perform other reasonable job duties as requested. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D equivalent. Related Work Experience: Some experience in general maintenance, exterior and interior surface preparation and painting. Experience in hotel engineering or maintenance a plus. Supervisory Experience: No supervisory experience. REQUIRED QUALIFICATIONS License or Certification: Driver's License _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ We're proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here (*********************************************************************************************** to learn more. W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
    $25-27.8 hourly 31d ago

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