Service Associate jobs at Marsh & McLennan Companies - 1550 jobs
Client Service Representative - Business Insurance (Entry Level)
Marsh & McLennan Companies, Inc. 4.8
Service associate job at Marsh & McLennan Companies
About Marsh McLennan Agency Midwest Marsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by rewarding expertise and investing in career development. Colleagues enjoy an award-winning culture that fosters a highly productive and results-driven working environment.
A day in the life.
As a Client Service Representative, you play a vital role in delivering exceptional service to our clients. You manage insurance programs, execute policy changes, update client information, facilitate collaboration, and work with the servicing team.
Our future colleague.
We'd love to meet you if your professional track record includes these skills:
* Excellent written and verbal communication skills to effectively service customers
* Being a self-starter; a highly organized problem solver with good time management skills to meet deadlines
* Detail orientation and handling a wide variety of tasks
* Ability to work on a fast paced, high-energy team while maintaining a positive attitude
* High school diploma or equivalent is required
These additional qualifications are a plus, but not required to apply:
* Property & Casualty license preferred, or the ability to obtain upon hire
* Proficient in MS Office Suite (Word, Excel, Outlook)
* 1 year of experience working in the insurance industry
We know there are excellent candidates who might not check all these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.
A Great Place to Work. A Great Place to Perk.
Recognized for workplace culture by the likes of Fortune Magazine, The Chicago Tribune and more, our colleagues enjoy an environment that fosters creativity as well as individual and organizational growth. A small sampling of the benefits our colleagues enjoy include:
* Medical, dental, vision, 401K benefits and more
* The flexibility to work at home or an office, based on your discretion and schedule
* Start with 20 days of paid time off
* A paid day off to volunteer and company-organized volunteer events
* Up to $1,000 per year in matching charitable donations
* Up to $750 per year in wellness rewards
* All the nitro cold brew coffee and sparkling water you can drink
* A company-wide mentality that you can never appreciate your co-workers too much
Who You Are is Who We Are
MMA Midwest has created an award-winning culture largely due to meeting our colleagues where they are, celebrating their differences and building an inclusive environment. We challenge ourselves to create a workplace where our colleagues feel not only welcomed, but feel they belong; where we not only embrace diverse perspectives and opinions but seek them out; and where we ask not how a colleague fits our culture, but what they add to it.
Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
To learn more about a career at MMA, check us out online: *************************** or flip through our recruiting brochure: **********************
Follow us on social media to meet our colleagues and see what makes us tick:
* ********************************************
* ***********************************
* *****************************
* ******************************************************
#MMAMW
#MMABI
#LI-Hybrid
The applicable base salary range for this role is $34,650 to $64,575.
The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.
$34.7k-64.6k yearly 17d ago
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Customer Service
Bluecross Blueshield of Vermont 4.6
Montpelier, VT jobs
Blue Cross and Blue Shield of Vermont is looking for a Customer Service Representative to join our Federal Employment Program team. Our company culture is built on an unwavering focus on our members and giving them the best service possible. We offer a balanced, flexible workplace, an onsite gym, fitness and wellness programs, a competitive salary and full benefits package including medical and dental insurance, vision, 401k, paid time off and holidays, tuition reimbursement and student loan repayment, dependent caregiver benefits, and resources to support your ongoing personal and professional growth and development.
COMPENSATION: The hourly wage for this position is $18.00/hour. Additional compensation opportunities and incentives will be detailed during the interview process. Please note that this wage listed is our good faith estimate for this role. We also offer a robust benefits package with significant value (see below).
LOCATION: Blue Cross has transitioned to a hybrid workplace where employees within driving distance of our Berlin, VT office work Wednesdays in the office with flexibility to work remotely the rest of the week.
Customer Service Representative Responsibilities:
Complete a program comprised of classroom and on-the-job training that will provide the technical knowledge and customer service skills needed to accurately answer most member and provider questions.
Learn and utilize customer service skills in order to successfully handle all customer interactions in a consistent, courteous, and professional manner.
Accurately document, track, and research all inquiries in Customer Focus (CF) according to department guidelines and written procedures.
Achieve a level of call volume and quality goals as set forth in the Customer Service Career Pathing Guidelines. Successful achievement of these goals will help enable to CSR to transition to a Customer Service Representative II position.
Customer Service Representative Qualifications:
High school graduate or equivalent required.
Analytical and critical thinking skills required.
Computer literacy, strong typing and spelling skills required.
One to two years of successful customer service experience, preferably in a health insurance or health care setting is desired.
The ability to multitask, problem solve and work independently is necessary.
Customer Service Representative Benefits:
Health insurance (including vision)
Dental coverage (free to employees)
Wellness Program
401(k) with employer match + automatic employer contribution
Life Insurance
Disability Insurance
Combined time off (CTO) - 20 days per year + 10 paid holidays
Tuition Reimbursement
Student Loan Repayment
Dependent Caregiver Benefits
Diversity, Equity, and Inclusion: Blue Cross VT is committed to creating an inclusive environment where employees respect, appreciate, and value individual differences, both among ourselves and in our communities. We welcome applicants from all backgrounds and experiences to join us in our commitment to the health of Vermonters, outstanding member experiences, and responsible cost management for all the people whose lives we touch. Learn more about our DE&I commitment at ****************************************************************
*Full job description attached to ADP job posting.
$18 hourly 2d ago
Work From Home - Entry Level Customer Service
American Income Life Insurance Company 4.2
Las Vegas, NV jobs
We are looking for an individual with great customer service skills for one of the main supplemental benefits companies in the nation for over 65 years! The Company is expanding in our territories and we are in immediate need of dedicated Benefits Representatives with ambitious goals.
Responsibilities:
Helping customers by providing product and service information
Answer customer questions regarding their coverage
Develop and maintain a knowledge base of the evolving products and services
Regularly review these agreements in an effort to develop a more cost-effective plan
Qualifications:
Previous experience in customer service, sales, or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
What are we looking for in a candidate?
A sharp individual with an entrepreneurial mindset
An individual that is a team player and works well under pressure
An individual with professional communication skills
Benefits
Hands on training
Weekly pay
Bonuses
Residual income
Company paid trips
Remote
Apply now to learn more about what we do and how you can be a part of our team today!
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$35k-43k yearly est. 2d ago
Entry Level Customer Service - Work From Home
American Income Life Insurance Company 4.2
Indianapolis, IN jobs
We're seeking a motivated and customer-focused individual to join one of the most respected supplemental benefit organizations in North America - proudly serving families for more than 65 years. As our company continues to grow and expand into new territories, we're looking for someone who's driven, dependable, and eager to succeed in a fast-paced, supportive environment.
Your Role
Assist clients by providing clear information about available products and services.
Address client questions regarding their coverage and benefit options.
Stay current on our programs, policies, and evolving services.
Review existing plans to ensure clients are receiving the most cost-effective solutions.
Qualifications
Background in customer service, sales, or client relations preferred.
Proven ability to build relationships and maintain trust.
Strong organizational skills with the ability to multitask and prioritize effectively.
Positive, professional attitude with excellent communication skills (written and verbal).
Ideal Candidate
Self-starter with an entrepreneurial mindset and strong sense of accountability.
Works well independently and thrives as part of a team.
Performs well under pressure and maintains professionalism in all interactions.
What's Included
Comprehensive hands-on training and ongoing mentorship.
Weekly pay, bonuses, and long-term residual income potential.
Company-sponsored trips and recognition opportunities.
100% remote position offering flexibility and balance.
If you're ready to start a rewarding career helping families while enjoying the benefits of remote work and consistent growth, apply today to learn more about joining our team.
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$28k-36k yearly est. 2d ago
Client Services Associate
American Income Life Ao 4.2
Wilmington, DE jobs
Our company has moved to 100% virtual, work-from-home positions. allows you to earn an incredible living without sacrificing your family life. You'll have the flexibility to choose your working hours when it's convenient for YOU and your family.
We're looking for enthusiastic individuals to assist existing and prospective clients within our organization.
This position will work with multiple clients through-out the day providing outstanding service and product knowledge.
Preferred Skills:
• Excellent communication skills, including active listening and problem-solving
• Ability to learn, adapt, and adjust on the go
• Works well with others and individually
• Possesses a strong work ethic and drive to succeed
What you can expect:
• Flexible Schedule with Weekly Pay
• 100% Remote Position
• Weekly Trainings lead by Top Leaders
• Life Insurance
• Health Insurance reimbursement
• Industry-leading resources and technology
* In the interest of community wellness, AO has adjusted our business operations. As such, all interviews will be conducted via Zoom video conferencing.
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$55k-68k yearly est. 2d ago
Customer Service Associate - Work From Home
American Income Life Ao 4.2
Las Vegas, NV jobs
About the job Customer ServiceAssociate - Work From Home Who We Are Were the worlds only 100% union-label supplemental benefits provider, proudly partnering with over 40,000 unions and associations worldwide. For more than 60 years, we've been dedicated to protecting hardworking families by providing supplemental and permanent benefit solutions they can count on for financial security.
The Opportunity
Were looking for driven, service-minded professionals to join our fully remote team. You'll connect with union members who have already requested benefits information explaining their options, answering questions, and guiding them through the enrollment process. No cold calling or lead chasing just meaningful conversations with people who need what we offer.
Your Responsibilities
Handle inbound and outbound calls with prospective clients
Schedule and lead virtual benefits presentations
Explain available programs and coverage options in clear, simple terms
Complete all applications and documentation with accuracy
Deliver outstanding service and maintain organized client records
Participate in leadership training and skill development programs
What You Bring
Excellent communication and people skills
Professional, positive, and energetic approach
Customer service or sales background (preferred, not required)
Basic computer skills and comfort in a virtual environment
Ability to collaborate effectively with all levels of the team
Legal authorization to work in the U.S. or Canada
What You'll Get
Full benefits package after initial period
100% remote position no commuting, no dress code
Flexible scheduling that supports your lifestyle
Weekly pay plus performance-based monthly bonuses
Annual incentive trips to top destinations like Cancun, the Bahamas, and Las Vegas for high performers
Rapid career advancement with clear promotion paths
If you're ready for a rewarding career where you can help others, grow your skills, and enjoy flexibility and unlimited earning potential apply now and start building a future you're proud of.
$30k-38k yearly est. 2d ago
Customer Service Specialist - Work From Home
American Income Life Ao 4.2
Oakland, CA jobs
About the job Customer Service Specialist - Work From Home About Us We are the worlds only 100% union-label supplemental benefits provider, proudly serving over 40,000 unions and associations worldwide. For more than 60 years, weve specialized in delivering supplemental and permanent benefit solutions to hardworking families who depend on us for financial protection and peace of mind.
Position Overview
Were seeking motivated, service-oriented individuals to join our remote team. Youll work directly with union members who have requested benefits informationhelping them understand their options and guiding them through the enrollment process.
Key Responsibilities
Manage inbound and outbound calls with prospective clients
Schedule and conduct virtual benefits presentations
Educate members on available programs and coverage options
Accurately complete applications and related documentation
Maintain high service standards and organized client records
Participate in ongoing leadership training and development
Qualifications
Excellent communication and interpersonal skills
Positive, energetic, and professional attitude
Customer service or sales experience (preferred, not required)
Basic computer skills and comfort in a digital work environment
Team player with the ability to collaborate at all levels
Legally authorized to work in the U.S. or Canada
What We Offer
Full benefits package after initial period
100% remote work no commuting required
Flexible scheduling to fit your lifestyle
Weekly pay plus performance-based monthly bonuses
Annual incentive trips to destinations like Cancun, the Bahamas, and Las Vegas for top performers
Clear career growth paths with fast-track promotion opportunities
If you're passionate about helping others, eager to grow in a supportive environment, and ready for a career that offers flexibility, growth, and high earning potential apply today and take the first step toward a meaningful future.
$34k-43k yearly est. 2d ago
Customer Service Specialist Remote
American Income Life Insurance Company 4.2
Orlando, FL jobs
We are looking for an individual with great customer service skills for one of the main supplemental benefits companies in the nation for over 65 years! The Company is expanding in our territories and we are in immediate need of dedicated Benefits Representatives with ambitious goals.
Requirements
Excellent communication skills
Basic computer knowledge
Work ethics
Outgoing, fun & energetic with an upbeat personality
Accountability and coachability
Time management skills
Pass a criminal background check
Benefits (after 90 days)
Paid weekly
Bonuses
Health Insurance Reimbursement
Life Insurance
Retirement Plan
Requirements:
Computer
Cell phone (unlimited long distance calling)
Access to Wifi
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$27k-35k yearly est. 2d ago
Customer Service Rep - Work From Home
American Income Life Ao 4.2
Newark, NJ jobs
About the job Customer Service Rep - Work From Home We are the only 100% union-label supplemental benefits provider in the world, proudly serving over 40,000 unions and associations internationally. For more than 60 years, we've specialized in delivering supplemental and permanent benefit solutions to hardworking families who rely on us for financial security.
Position Overview:
We are looking for motivated and service-oriented individuals to join our remote team. You'll work directly with union members who have requested benefits information, helping them understand their options and guiding them through the enrollment process.
Key Responsibilities:
Handle inbound and outbound calls with prospective clients
Set virtual appointments and conduct benefits presentations
Educate clients on available programs and coverage options
Complete applications and documentation with accuracy
Maintain high-quality service standards and client records
Participate in leadership training and development opportunities
What We're Looking For:
Excellent verbal communication and interpersonal skills
Positive, energetic attitude and professional demeanor
Strong customer service or sales background (preferred, not required)
Basic computer proficiency and ability to work in a digital environment
Team player who works well with all levels of the organization
Legally authorized to work in the U.S. or Canada
What You'll Receive:
Full benefits package after initial period
100% remote work - no commuting required
Flexible work schedule to fit your lifestyle
Weekly pay plus performance-based monthly bonuses
Annual incentive trips to destinations like Cancun, the Bahamas, Las Vegas, and more for top performers
Career development and fast-track promotion opportunities
If you're passionate about helping others, ready to grow in a supportive environment, and want a career that offers flexibility and high earning potential-apply today and take the first step toward a meaningful future.
$29k-37k yearly est. 2d ago
Customer Service Rep - Remote
American Income Life Insurance Company 4.2
California jobs
(DUE TO COVID-19 IN EFFORT TO EMBRACE SOCIAL DISTANCING THE COMPANY OVERVIEW WILL BE CONDUCTED ONLINE VIA ZOOM)
We are looking for an individual with great customer service skills for one of the main supplemental benefits companies in the nation for over 65 years! The Company is expanding in our territories and we are in immediate need of dedicated Benefits Representatives with ambitious goals.
Requirements
Excellent communication skills
Basic computer knowledge
Work ethics
Outgoing, fun & energetic with an upbeat personality
Accountability and coachability
Time management skills
Pass a criminal background check
Benefits (after 90 days)
Paid weekly ($70,000 - $75,000 1st year average)
Bonuses
Health Insurance Reimbursement
Life Insurance
Retirement Plan
Requirements:
Computer
Cell phone (unlimited long distance calling)
Access to Wifi
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$28k-36k yearly est. 2d ago
CSR - Work From Home - Great Benefits
American Income Life Insurance Company 4.2
Lexington, KY jobs
We're hiring driven individuals with strong customer-focused skills to join a long-standing supplemental benefits organization that has supported working families for more than six decades. With our continued growth, we're looking for Benefits Representatives who are motivated, goal-oriented, and ready to step into a meaningful role.
Your Role
Guide clients through their benefit options and available programs
Provide accurate information and support regarding coverage
Stay informed on company offerings and policy updates
Review client needs to help them find efficient and affordable solutions
What You Bring
Background in customer service, sales, or similar roles is helpful
Strong relationship-building and communication abilities
Organized, adaptable, and able to manage multiple priorities
Positive attitude with professional presentation
Confident in both written and verbal communication
Ideal Candidates
Self-starters with a business-minded approach
Team players who excel in fast-paced environments
Individuals who communicate clearly and professionally
What You'll Receive
Comprehensive training and mentorship
Weekly earnings
Performance bonuses
Opportunity to build long-term residual income
Company-sponsored travel incentives
Fully remote work flexibility
If you're ready for a role with growth, stability, and purpose, submit your application and discover what makes our team stand out.
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$25k-32k yearly est. 2d ago
Customer Service Rep - Work From Home
American Income Life Insurance Company 4.2
Fort Worth, TX jobs
(DUE TO COVID-19 IN EFFORT TO EMBRACE SOCIAL DISTANCING THE COMPANY OVERVIEW WILL BE CONDUCTED ONLINE VIA ZOOM)
We are looking for an individual with great customer service skills for one of the main supplemental benefits companies in the nation for over 65 years! The Company is expanding in our territories and we are in immediate need of dedicated Benefits Representatives with ambitious goals.
Requirements
Excellent communication skills
Basic computer knowledge
Work ethics
Outgoing, fun & energetic with an upbeat personality
Accountability and coachability
Time management skills
Pass a criminal background check
Benefits (after 90 days)
Paid weekly ($70,000 - $75,000 1st year average)
Bonuses
Health Insurance Reimbursement
Life Insurance
Retirement Plan
Requirements:
Computer
Cell phone (unlimited long distance calling)
Access to Wifi
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$24k-31k yearly est. 2d ago
Customer Service Phone Advocate
Bluecross Blueshield of South Carolina 4.6
Florence, SC jobs
Location: This position is full-time (40-hours/week) Monday-Friday in a typical office environment. This role is located on-site 300 Dozier Blvd, Florence, SC 29501 What You'll Do:
Ensure effective customer relations by responding accurately, timely and courteously to telephone inquiries. Accurately documents inquiries.
Initiate minor /clerical adjustments based on provider request or processes adjustments or perform other research as needed to resolve inquiries. Coordinate with other departments to resolve problems. Respond to, research and/or assists with priority inquiries and special projects as required by management.
Provide feedback to management regarding customer problems, questions and needs. Maintain accurate records on complaints and/or other customer comments, and make recommendations for changes to management. Follow through on complaints until resolved or report to management as needed.
Maintain basic knowledge of quality work instructions and company policies. Assist with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintain all departmental productivity, quality, and timeliness standard.
Identify and promptly report and/or refer suspected fraudulent activities and system errors to the appropriate departments.
To Qualify For This Position, You'll Need The Following:
Required Education: High School Diploma or equivalent
Required Software and tools: Basic computer operating skills.
Required Skills and Abilities: Excellent verbal communication skills. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment skills. Strong customer service skills. Ability to learn and operate multiple computer systems effectively and efficiently.
We Prefer That You Have The Following:
Preferred Education: Associate Degree
Preferred Work Experience: 2 years-customer service or call center experience
Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software.
Our Comprehensive Benefits Package Includes The Following:
We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.
Subsidized health plans, dental and vision coverage
401k retirement savings plan with company match
Life Insurance
Paid Time Off (PTO)
On-site cafeterias and fitness centers in major locations
Education Assistance
Service Recognition
National discounts to movies, theaters, zoos, theme parks and more
What We Can Do for You:
We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.
What To Expect Next:
After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.
Equal Employment Opportunity Statement
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.
If you need special assistance or an accommodation while seeking employment, please email ************************ or call ************, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.
We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information.
Some states have required notifications. Here's more information.
$29k-33k yearly est. 4d ago
Member Experience Associate - P&C License Preferred
AAA Northern California, Nevada & Utah 4.1
Las Vegas, NV jobs
The Member Experience Associate (MEA) is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. In addition to del Associate, Member Services, Customer Service, Experience, Product Sales, Operations, Automotive, Business Services
$29k-45k yearly est. 2d ago
Recent Graduate - Financial Services
Farmers Insurance 4.4
Litchfield, IL jobs
Salary: $24000.0 - $100000.0/year Experience: 2 Year(s) We are seeking a passionate, self-driven, natural-born salesperson with a desire to make a difference in people's lives. You will be part of a team helping to grow the office's revenue by offering products that people need for their security and peace of mind.
Our newest Insurance Sales Representative will pursue and respond to the requests and needs of prospects and clients who need insurance. You will be trained to act as a consultant for businesses and families, evaluating needs and recommending the most appropriate means of meeting those needs.
Responsibilities:
Meet new business production goals and objectives as established.
Treat each customer contact as a cross and up-sell opportunity, including financial products.
Maintain knowledge of new products.
Prospecting and generating new business through leads & referral sources.
Maintain client relationships through follow-up phone calls.
Requirements:
Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
Proficiency to multi-task, follow-thru and follow-up.
Problem-Solving Capabilities.
Successful sales background.
Driven and goal-oriented individual.
Property and Casualty insurance license (must be willing to obtain)
Benefits:
Base with Commissions
Bonus Opportunities
Hands-On Training
Performance Bonuses
Professional Work Environment
PI5fb1d971b705-37***********9
$24k-100k yearly 3d ago
Member Experience Associate
AAA Northern California, Nevada & Utah 4.1
Elk Grove, CA jobs
Why Work For Us? Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position 401 k Matching $1 for $1 company match up to 6% of eligible earnings per pay period. Benefits Medi Associate, Experience, Member Services, Customer Service, Product Sales, Operations, Automotive, Business Services
$31k-47k yearly est. 7d ago
Commercial Lines Client Service Rep
Summit Bridge Partners 4.5
Baltimore, MD jobs
About the Role
The Commercial Lines Client Service Representative plays a vital role in supporting our commercial clients and ensuring their insurance needs are met with professionalism and care. As the primary point of contact for business clients, you will deliver exceptional service, provide expert guidance on commercial coverage, and maintain strong client relationships. This position is key to sustaining our reputation for excellence and driving client retention.
Key Responsibilities
● Provide timely and professional assistance to commercial clients regarding their insurance policies, including coverage questions, billing inquiries, and policy changes.
● Process new business applications, renewals, endorsements, audits, and cancellations accurately and efficiently.
● Proactively identify client needs and recommend appropriate coverage options or enhancements to protect their business.
● Maintain accurate client and policy information in the agency management system.
● Assist in the claims process by guiding clients and collaborating with carriers to ensure fair and timely resolution.
● Coordinate with producers and underwriters to deliver comprehensive solutions for complex commercial accounts.
About the Candidate
The ideal candidate has a strong background in customer service and experience working with commercial insurance accounts. They excel at building lasting relationships with business clients and explaining complex coverage in clear, understandable terms. Highly organized and detail-oriented, they thrive in fast-paced environments and manage multiple priorities with accuracy. Their proactive communication and commitment to service excellence make them an invaluable member of the team.
Qualifications
Experience: 2+ years in a customer service role, preferably within commercial insurance.
Active P&C license preferred but not required with the right experience
Strong written and verbal communication skills
Tech-savvy, detail-oriented, and organized
Experience with an agency management system is a plus.
Team-first mentality with a proactive and collaborative attitude
Compensation & Benefits
Competitive base pay range of $60,000 to $80,000
Full benefits package including health insurance and retirement contributions
Free parking
Work Environment
In-office role (Monday to Friday schedule).
Communication channels include phone, email, and team collaboration platforms
Small team with supportive culture and a mix of independent and group tasks
$60k-80k yearly 2d ago
Client Services Representative
Venbrook 3.3
Irvine, CA jobs
JOB TITLE: Client Services Representative (CSR) - Employee Benefits
DEPARTMENT: Employee Benefits
CLASSIFICATION: Non-Exempt
LANGUAGE REQUIREMENT: Bilingual English and Spanish
COMPENSATION: Hourly wage: $28.85 - $33.65 Based on experience
COMPANY OVERVIEW:
Venbrook is a privately held insurance brokerage and risk management firm providing tailored solutions across employee benefits, property and casualty, and specialty lines.
Our teams support clients through direct service, accountability, and clear communication.
Our culture emphasizes ownership, collaboration, and trust.
We offer a comprehensive benefits package:
401k with employer match
Medical, dental, vision, life, and disability insurance
Paid Time Off
Paid holidays
Paid sick leave
Professional development opportunities
Flexible work arrangements
JOB SUMMARY:
The Client Services Representative supports employees and HR contacts with day-to-day benefit inquiries.
You operate in a high-volume, member-facing environment.
You resolve routine issues and escalate complex matters following defined guidelines.
Your work supports a consistent member experience and reduces service interruptions for Account Management teams.
DUTIES/RESPONSIBILITIES:
Employee and Member Support
Serve as the primary contact for benefit inquiries via phone and email
Explain coverage, eligibility, and benefit usage in clear terms
Guide members through carrier portals, mobile applications, and ID card access
Support employees during open enrollment
Provide bilingual support in English and Spanish
Routine Benefits and Claims Support
Process ID card requests and replacements
Confirm provider network participation
Respond to basic claim status inquiries
Verify eligibility and enrollment changes
Add or remove dependents
Provide prescription refill guidance
Address standard open enrollment questions
Issue Identification and Escalation
Identify issues requiring escalation
Route cases to Account Management per internal guidelines
Ensure complete documentation prior to escalation
Maintain ownership until successful handoff is confirmed
Documentation and Collaboration
Document all interactions and outcomes in the CRM system
Track open items through resolution
Partner with Account Managers and Advocacy teams
Identify recurring issues and share trends with leadership
EDUCATION & EXPERIENCE:
Required Skills & Qualifications
· One to three years of experience in employee benefits, insurance
· Bilingual English and Spanish
· Clear written and verbal communication skills
· Ability to manage high call and email volume
· Strong organization and follow-through
· Professional and composed in time-sensitive situations
Preferred Qualifications
· Experience in an employee benefits brokerage or consulting environment
· Knowledge of health and welfare benefit plans
· Experience with CRM or benefits administration platforms
· Working knowledge of Outlook, Word, and Excel
Measures of Success
Timely resolution of routine member issues
Clear and complete escalation documentation
Positive member experience feedback
Reduced disruption to Account Management workflows
$28.9-33.7 hourly 4d ago
Customer Service Representative
The Phoenix Group 4.8
New York, NY jobs
We are seeking a Workplace Experience team member to provide exceptional service and operational support across multiple areas of the office. This role plays a central part in creating a seamless and welcoming environment for employees and guests alike. Responsibilities span from front desk and meeting space coordination to travel support and urgent communication needs.
What You'll Do
Create a welcoming and polished experience for employees, clients, and guests.
Deliver responsive, high-touch customer service in person, by phone, and through digital channels.
Collaborate with teammates to share responsibilities and maintain seamless operations.
Partner with other departments to direct inquiries and resolve issues efficiently.
Serve as a local resource for workplace requests, ensuring smooth handling of needs ranging from logistics to event coordination.
Safeguard sensitive and confidential information with the highest level of discretion.
What We're Looking For
Strong verbal and written communication skills.
A customer-first mindset, with the ability to handle requests thoughtfully and professionally.
Initiative and sound judgment to manage situations independently when needed.
Your Background
High school diploma or equivalent required.
3-5 years of experience in a similar environment (hospitality, reception, call center, facilities, or administrative support).
Prior exposure to professional services or corporate environments a plus.
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
$31k-40k yearly est. 4d ago
Client Service Representative - Business Insurance (Entry Level)
Marsh & McLennan Companies, Inc. 4.8
Service associate job at Marsh & McLennan Companies
About Marsh McLennan Agency Midwest Marsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by rewarding expertise and investing in career development. Colleagues enjoy an award-winning culture that fosters a highly productive and results-driven working environment.
A day in the life.
As a Client Service Representative, you play a vital role in delivering exceptional service to our clients. You manage insurance programs, execute policy changes, update client information, facilitate collaboration, and work with the servicing team.
Our future colleague.
We'd love to meet you if your professional track record includes these skills:
* Excellent written and verbal communication skills to effectively service customers
* Being a self-starter; a highly organized problem solver with good time management skills to meet deadlines
* Detail orientation and handling a wide variety of tasks
* Ability to work on a fast paced, high-energy team while maintaining a positive attitude
* High school diploma or equivalent is required
These additional qualifications are a plus, but not required to apply:
* Property & Casualty license preferred, or the ability to obtain upon hire
* Proficient in MS Office Suite (Word, Excel, Outlook)
* 1 year of experience working in the insurance industry
We know there are excellent candidates who might not check all these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.
A Great Place to Work. A Great Place to Perk.
Recognized for workplace culture by the likes of Fortune Magazine, The Chicago Tribune and more, our colleagues enjoy an environment that fosters creativity as well as individual and organizational growth. A small sampling of the benefits our colleagues enjoy include:
* Medical, dental, vision, 401K benefits and more
* The flexibility to work at home or an office, based on your discretion and schedule
* Start with 20 days of paid time off
* A paid day off to volunteer and company-organized volunteer events
* Up to $1,000 per year in matching charitable donations
* Up to $750 per year in wellness rewards
* All the nitro cold brew coffee and sparkling water you can drink
* A company-wide mentality that you can never appreciate your co-workers too much
Who You Are is Who We Are
MMA Midwest has created an award-winning culture largely due to meeting our colleagues where they are, celebrating their differences and building an inclusive environment. We challenge ourselves to create a workplace where our colleagues feel not only welcomed, but feel they belong; where we not only embrace diverse perspectives and opinions but seek them out; and where we ask not how a colleague fits our culture, but what they add to it.
Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
To learn more about a career at MMA, check us out online: *************************** or flip through our recruiting brochure: **********************
Follow us on social media to meet our colleagues and see what makes us tick:
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#MMAMW
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The applicable base salary range for this role is $34,650 to $64,575.
The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.