Customer Service Manager
Non profit job in Middletown, MD
Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates.
Essential Duties and Responsibilities:
Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.
Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.
Conducts new goods inventory and ensures proper reporting.
Reconciles and balances all daily paperwork.
Ensures Team Members deliver excellent customer service to donors and customers.
Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.
Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
Transfers to different stores at any given time due to business needs.
Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.
Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.
Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.
May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.
Processes complex sales transactions, including customer returns.
Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.
Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
Provides regular mentoring, training, and coaching to develop skills of Team Members.
Plays critical role in driving company culture change efforts and change management processes.
Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.
Performs other related duties, as assigned.
Minimum Qualifications (Education, Experience, Skills):
High School Diploma, GED, or equivalent work experience
One-year work experience in Retail Management, preferred
One-year customer service experience required
Proficient in Microsoft Office Suite
Ability to pass a background check and drug screen, where applicable for position
Ability to speak and read English proficiently
You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:
5 Medical Plans
Employer Funded Health Reimbursement Account (HRA)
3 Dental Plans
Vision Plan
401K
Employer Paid Life Insurance
Employee Assistance Program (EAP)
Paid Time Off; Sick and Vacation
Paid Holidays
These are just a few highlights of our key benefit offerings!
Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.
Goodwill of Monocacy Valley is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.
Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Monocacy Valley at 1-833-###-#### option 6 or ...@goodwillaz.org if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.
For questions about your application or employment with Goodwill of Monocacy Valley, please contact our Candidate Support Line at 1-833-###-####, option 5.
PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "@goodwillaz.org" ************", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website ( ) to learn how to report it.
Mental Health Therapist
Non profit job in Winchester, VA
SonderMind is a leading mental health care platform revolutionizing therapy services by empowering licensed mental health therapists to deliver exceptional care with cutting-edge, AI-powered tools. We are seeking compassionate and highly skilled clinicians to join our expanding network, offering the flexibility to manage your own practice, bring your existing clients, and benefit from steady referrals.
At SonderMind, we believe there can't be mental healthcare without mentally-strong clinicians. Our platform is designed to outsmart burnout and streamline your workflow, allowing you to focus on what matters most-your clients. We are committed to fostering relationship-driven care, providing ethically grounded, human-first tools that enhance outcomes and reduce administrative burdens.
Benefits of Joining SonderMind:
Flexibility: Enjoy the freedom to set your own working hours and maintain a healthy work-life balance.
Sessions can be conducted via telehealth or in-person.
Free and stress-free credentialing with major insurers: We have streamlined the credentialing process and handle all the hard stuff for you so that you can expand your practice by accepting insurance from major payors in your state in weeks, not months.
Guaranteed Pay: We handle all the billing for you and guarantee pay bi-weekly for completed sessions-
including no-shows
.
Referrals and Practice Support: Seamlessly onboard your existing clients while receiving new referrals. Benefit from thoughtful client matching to personalize your caseload, with support from a dedicated account manager to help you grow your practice across various specialties.
Absolutely no fees or membership charges: We don't charge you to deliver care, and all of the features, access, tools, and resources you get come free of charge.
Innovative AI-Powered Tools: Outsmart burnout and focus on what matters most-your clients. Our secure, clinically-developed AI tools eliminate administrative tasks and keep clients engaged between sessions. This includes:
AI Notes: Auto-generates editable, insurance-compliant clinical notes, saving you time and reducing documentation burden.
Session Takeaways: Extend your care between sessions by reviewing and sending client-friendly summaries of key insights.
Session Prep: Help clients clarify goals and focus areas before each session, ensuring you hit the ground running.
Goal Setting: Collaborate with clients to set and track goals, increasing engagement and accountability.
Treatment Plan: Easily align with clients on diagnoses, goals, and care plans in a clear, clinically grounded format.
Reflections: Clients can journal through AI-guided prompts between sessions, providing you with deeper context.
Requirements:
Master's degree or higher in counseling, psychology, social work, or a related field.
Must be fully licensed by the State Board to provide therapy independently and without supervision (e.g., LPC, LCSW, LMFT, LMHC, LCPC, LCSW-C, LISW, or LP).
Pay: $90-$114 per hour. Pay rates are based on the provider license type, session location, and session types.
*Please note that SonderMind does not provide office space; therapists are responsible for securing their own location for in-person sessions, but we can help connect you with other SonderMind therapists looking to share space.
Retail Merchandise Processor Full Time
Non profit job in Middletown, MD
Works as a member of the store team to lead an excellent customer and brand experience, and promote sales. Responsible for processing required amount of donated merchandise in preparation for sale at Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities' store locations.
Essential Duties and Responsibilities:
Receives and processes merchandise, including pricing and ticketing, meets minimum quota, item per Gaylord, and sell thru set for assigned department.
Maintains regular and consistent in-person attendance.
Safeguards company property, including donated goods. Reports any incidents of theft, pre-selection, misappropriation or unauthorized possession of company property.
Maintains sales floor and work station by following floorwork and PPM (picture process map) standards.
Stocks merchandise in appropriate area as assigned.
Must exercise appropriate judgment and observation to inform leader of any potentially hazardous and dangerous materials found while processing merchandise for storage and/or disposal.
Responsible for following and ensuring all safety rules are complied with and appropriate safety equipment is used. Immediately acts and/or reports any unsafe or potential hazards.
Must be able to work in a fast-paced, physically demanding environment daily. The ability to lift, bend, push, turn, and manipulate fine objects is required for success.
Maintains regular and consistent in-person attendance.
Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.
Performs other related duties, as assigned.
Minimum Qualifications (Education, Experience, Skills):
Ability to speak and read English proficiently
Must be at least 18 years of age or older
Ability to pass a background check and drug screen, where applicable for position
You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:
5 Medical Plans
Employer Funded Health Reimbursement Account (HRA)
3 Dental Plans
Vision Plan
401K
Employer Paid Life Insurance
Employee Assistance Program (EAP)
Paid Time Off; Sick and Vacation
Paid Holidays
These are just a few highlights of our key benefit offerings!
Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.
Goodwill of Monocacy Valley is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.
Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Monocacy Valley at 1-833-###-#### option 6 or ...@goodwillaz.org if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.
For questions about your application or employment with Goodwill of Monocacy Valley, please contact our Candidate Support Line at 1-833-###-####, option 5.
PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "@goodwillaz.org" ************", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website ( ) to learn how to report it.
Forklift Operator
Non profit job in Winchester, VA
Candidates must be able to:
1) Must be able to read a tape measure.
2) Must be able to physically lift, carry, and fill a liquid propane cylinder weighing 33 and 75 lbs. lift and move other items as needed.
3) Must be able to work over time as needed with short notice.
4) Must have good clerical skills. (Reading, legible hand writing )
5) Be able to get on and off fork lift multiple times a day as needed. Must be able to operate forklift controls which involves pushing/pulling movement with both arms and twisting and turning to operate forklift safely to avoid other forklifts and coworkers.
6) Be able to unload trucks using B/L and spec cards.
7) Be able to pull and load orders using our HRMS system.
8) Keep machine centers loaded with product as needed.
9) Pull and stage finished product as needed.
10) Follow our safety policies.
11) Work as a team player.
12) Must be able to walk safely through the plant and on crosswalks over conveyor belt.
13) Most importantly must be able to safely operate forklift around coworkers and other forklift traffic so as to not cause injury to others or damage company property.
Employee must have the mental clarity and acuity to work around moving conveyor belts, fast moving machinery, balers, other forklift traffic, machine rollers and manually compensated cylinders.
Computer Field Technician
Non profit job in Hagerstown, MD
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
Field Representative / Part Time / U.S.
Non profit job in Winchester, VA
Flexible part time jobs now available in your area! Perfect for stay at home Mom and Dads! Looking for an independent part time job while your children are in school? As your children go back to school this fall, this is a perfect opportunity to earn some extra income for your family!
Join a company with GREAT FLEXIBILITY! We will work with your availability, and assign you locations that meet your needs. You can manage what hours in the day you work!
No clocking in at certain times! If you are typically available 10am - 3pm, but one day you need to work earlier or later, we are flexible!
No experience necessary, but helpful!
Must be able to work independently and get the job done!
If you are the type of person who is self-motivated, enjoys working independently, data entry and checking products, then you are the person we are looking for!
What does RDSolutions Offer You?
* A comprehensive initial training program to ensure you fully understand the expectations of the position.
* Competitive productivity-based compensation that has a guaranteed minimum with unlimited upside as you increase your aptitude and proficiency in completing projects for the company.
* Advanced notice of work schedule.
* $400 referral bonus program.
* As a part-time team member, you are offered identity theft protection, pet insurance, and 401k with match after 6 months and 750 hours worked.
* Employee stock purchase after 1 year of service.
* Independent, flexible work schedules that enable a healthy work-life balance.
* Travel opportunities, locally and out of state.
* Extra hours available in many areas.
* Paid drive time and mileage reimbursement.
* Opportunities for employee learning and development.
Come work for an essential business! We put an emphasis on A.R.T = Accountability, Respect, Trust!
What Does RDSolutions Require?
* At least 18 years of age.
* High school diploma, or equivalent.
* Smartphone with ability to download company pricing app and collect work assignments.
* Valid driver's license, clean driving record, reliable transportation, and valid automobile insurance.
* Reliability to start and finish assignments on time with the detail needed to satisfy the project criteria.
* Ability to stand throughout the work shift and lift up to 40 pounds intermittently.
* Willingness to work in cold temperatures associated with grocery store refrigerator and freezer cases as some projects required collection of items in these store aisles.
Equal Employment Opportunity Statement: RDSolutions is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, sex, age, disability, marital status, or sexual orientation.
Experienced Fabricator
Non profit job in Pinesburg, MD
North American Millwright Services, Inc. is a well-established and trusted Millwright Contractor that is looking to add an experienced person to their Fabrication Division located in Finksburg Md. Fabricate and weld custom metal projects in a team and or individual setting. Ideal candidate will have the ability to complete projects on time, within tolerance and budget. Reports to the Shop Manager.
Essential Duties
* Sets up and operates CNC cutting tables, press brakes, shear, metal saw, iron worker, plate rolls, welding machines (GMAW, SMAW, GTAW)
* Fabricates and welds projects according to prints
* Layout
* Pre-assembles fabricated items
* Practices good housekeeping
* Adheres to all company policies and OSHA safety rules & regulations
Requirements and Qualifications
* Minimum 5 years of experience in fabrication/welding
* Basic math skills
* Strong mechanical aptitude
* Ability to read drawings, blueprints and convey this information to others
* Ability to communicate effectively including interpersonal skills
* Attention to detail
* Good physical condition and stamina
* Must have own hand tools
* Valid Driver's License with an acceptable driving record
Physical Requirements
* Frequently required to walk, sit, stand, balance, stoop, bend, push, pull, lift, reach, kneel, crouch and use of hands
* Must have vision, hearing, and ability to talk
* Must be able to lift up to 50 pounds at times
North American Millwright Services Inc. is an equal opportunity employer
Membership Recruitment Specialist
Non profit job in Martinsburg, WV
Job Details Martinsburg Office - Martinsburg, WV Full Time $52000.00 - $54000.00 Salary/year Nonprofit - Social Services
Do you love connecting with people and inspiring them to be part of something meaningful? Do you want to help youth discover their courage, confidence, and character while growing a movement that changes lives? If so, we'd love to meet you!
Girl Scouts Nation's Capital is seeking a Membership Recruitment Specialist to join our team. This is an exciting opportunity for a relationship-builder and go-getter who thrives on community engagement, creativity, and impact.
What You'll Do
As a Membership Recruitment Specialist, you'll serve as the community face of Girl Scouts in your assigned area. You'll build awareness and enthusiasm for Girl Scouting by developing and implementing strategies to attract new girls and adult volunteers. Through presentations, events, and partnership-building, you'll grow participation in the Girl Scout Movement and ensure new members have a positive start to their experience.
Every day looks a little different! You might spend your morning connecting with a local school or community center, your afternoon hosting an interest meeting for families, and your evening forming a new troop or mentoring new volunteers. It's a dynamic role for someone who enjoys people, purpose, and seeing tangible results from their efforts.
Key Responsibilities
Develop and execute annual recruitment strategies to meet membership goals for youth and adults in the assigned area.
Build strong relationships with schools, community organizations, faith-based groups, and local businesses to expand Girl Scout visibility and engagement.
Plan and host a variety of events and programs-from Discover Girl Scouts nights to short-term series-to recruit and welcome new members.
Generate and manage leads through Salesforce, tracking outreach, engagement, and conversion results.
Work collaboratively with colleagues to align recruitment efforts with council-wide membership campaigns and priorities.
Identify new and creative ways to reach underrepresented communities and ensure Girl Scouting is accessible to all.
Provide excellent customer service and follow-up to prospective members, volunteers, and community partners.
What We're Looking For
We're looking for someone who is energized by meeting new people and inspiring them to get involved. You're a natural connector who communicates with warmth, enthusiasm, and clarity. You're organized and self-motivated, able to plan your own schedule and meet goals independently-while still collaborating effectively as part of a team.
You should have:
Strong communication and relationship-building skills.
A genuine passion for the Girl Scout mission and the ability to share it in compelling ways.
Comfort working directly with both youth and adults, including hosting interactive programs for girls in grades K-12.
Available and willing to maintain a flexible schedule, including regular (often, daily) afternoons, nights, and weekends. This position requires an average of 2-4 work evenings per week, and 3-5 weekend workdays per month during peak seasons.
Proficiency with technology tools (Microsoft Office or Google Suite); Salesforce experience a plus.
A valid driver's license and reliable transportation for daily travel within the region.
Bonus Points
Bilingual skills in English and at least one of the following languages: Spanish, American Sign Language (ASL), or Hindi.
Experience in recruitment, sales, community outreach, or volunteer management.
Previous involvement with Girl Scouts or a similar mission-driven organization.
Some of Our Benefits
100% employer-paid HMO health insurance for employees (dependent coverage, POS, dental/vision available).
3% employer contribution to 403(b), plus additional 2% match.
Generous paid leave benefits.
Paid holidays/office closures include: New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, day after Thanksgiving, Christmas Day, and December 26-31. The Presidential Inauguration Day is also an observed holiday on January 20th every four years. One floating holiday, annually.
A vibrant workplace with a diverse staff who are dedicated to a common mission to make a difference in our community through Girl Scouting. Click here to read our bi-monthly staff newsletter to take a closer look.
Find out more about our commitment to Diversity, Equity, Inclusion, and Accessibility at this link.
The starting salary for this position is $52,000. Candidates who are fluent in Spanish, American Sign Language (ASL), or Hindi may be eligible for a $2,000 pay differential added to the starting salary.
About Us
At Girl Scouts Nation's Capital, we believe in the power of youth leadership. Our mission is to build Girl Scouts of courage, confidence, and character who make the world a better place. We serve over 45,000 youth and 31,000 adult members across the District of Columbia and 25 counties in Maryland, Virginia, and West Virginia. We are dedicated to creating a vibrant and inclusive community where youth can thrive, learn new skills, and discover their leadership potential.
Part-Time Janitor/Grounds Keeper
Non profit job in Hagerstown, MD
Job DescriptionBenefits:
Flexible schedule
Are you retired or looking for a few hours through the week? We are seeking a detali-oriented individual to join our team as a part-time Janitor / Grounds Keeper to maintain the landscaping and grounds of our facility. The ideal candidate will ensure the outdoor areas are clean, safe, and aesthetically pleasing. This role is vital to creating an inviting atmosphere for visitors, employees, and clients.
Key Responsibilities:
- Maintain lawns, trees, shrubs, and flower beds by mowing, trimming, edging, and pruning.
- Plant seasonal flowers, trees, and shrubs.
- Water lawns and gardens, ensuring proper irrigation.
- Apply fertilizers, pesticides, and herbicides as necessary.
- Remove weeds, debris, and litter from the grounds.
- Rake and remove dead leaves, especially in the fall/Winter months.
- Inspect and maintain clean walkways, driveways, and parking areas.
- Operate and maintain groundskeeping equipment, including mowers, trimmers, and leaf blowers.
- Clear snow and ice from walkways and parking areas during winter months.
- Ensure all tools and equipment are safely stored and in good condition.
- Assist with setting up outdoor areas for special events when needed.
- Report any issues or concerns regarding the grounds to the facility manager.
- Minor plumbing repairs (leaky faucets, clogged drains)
- Minor electrical repairs (switch replacements, outlet installation)
- Drywall repair and patching
- Door and window repair (hinges, seals, latch replacements)
- Furniture assembly
- Picture hanging
- Minor carpentry work
- Installation of security systems
- Weather stripping and insulation.
-During inclement weather/Winter light office cleaning, organizing and preventive maintenance
Requirements:
- Previous experience in groundskeeping, landscaping, or a related field is preferred.
- Basic knowledge of plant care and irrigation.
- Ability to lift up to 50 lbs and perform physically demanding tasks.
- Strong attention to detail and commitment to safety.
- Reliable, punctual, and able to work independently.
- Willingness to work in various weather conditions.
Ideal Candidate:
-Retired janitor or facilities staff from a public school system, hospital, or government building
-Comfortable with light physical work and flexible scheduling
-Dependable, proactive, and respectful of shared spaces
-Able to work independently and communicate clearly with staff
Schedule:
-Part-time, flexible hours (approx. 1015 hours/week)
-Weekday mornings preferred, with occasional weekend needs
If you or someone you know fits this description and would enjoy a low-stress, community-oriented role, wed love to hear from you.
-
Workforce Development Instructor
Non profit job in Hagerstown, MD
Job Details Hagerstown, MD Full Time $45000.00 - $47000.00 Salary/year TrainingDescription
Job Summary: The Workforce Development Instructor is responsible for the creation and facilitation of training programs across the organization. This position will provide instruction and support to employees, program participants, and other identified groups to advance their education, computer literacy, and job-seeking skills. The Workforce Development Instructor will collaborate with other divisions and departments to cultivate the skills and knowledge of the workforce within the organization and our service area.
Essential Functions
• Conduct training needs assessments and identify skills or knowledge gaps that need to be addressed across the organization.
• Develop curriculum, training content, online learning modules, and course materials.
• Use known education principles and stay up to date on new training methods and techniques including but not limited to partnering with other Goodwill organizations.
• Assist in the utilization of community partner programs for education and instruction.
• Conduct trainings using a variety of methods, including but not limited to in-person instruction, online formats, and on-the-job training. Present trainings to a variety of learner populations.
• Design, prepare, order, and distribute educational aids and materials.
• Perform administrative tasks such as monitoring costs, scheduling classes, coordinating enrollment, and recording attendance.
• Maintain all relevant records, case notes, and other documentation.
• Participate in agency meetings and committees as directed.
• Perform other duties as assigned.
Qualifications
Competencies
• Oral/Written Communication
Articulate thoughts and ideas clearly and effectively in written and oral forms.
• Critical Thinking/Problem Solving
Obtain, interpret, and use knowledge, facts, and data to make decisions and overcome problems.
• Teamwork/Collaboration
Work within a team structure and can negotiate and manage conflict. Exhibit a positive workplace attitude that encourages advancement towards common goals. Open to feedback from team members.
• Digital Technology
Use existing digital technologies ethically and efficiently to solve problems, complete tasks, and accomplish goals. Demonstrate adaptability to new and emerging technologies.
• Professionalism/Work Ethic
Demonstrate personal accountability, effective work habits, and understand the impact of non-verbal communication on professional work image. Demonstrate integrity and ethical behavior, act responsibly, and able to learn from mistakes.
• Career Management
Identify and articulate skills, strengths, knowledge, and experiences relevant to the position desired and career goals, as well as identify areas necessary for professional growth.
• Global/Intercultural Fluency
Value, respect, and learn from diverse cultures, races, ages, genders, sexual orientations, and religions. Demonstrate openness, inclusiveness, sensitivity, and the ability to interact respectfully with all individuals.
Education and Experience
Experience as a trainer or similar role
Curriculum Development
Public Speaking
Digital Skills: Microsoft Office, PowerPoint, Excel, etc.
Data Analysis
Valid driver's license, clean driving record, and ability to provide own transportation
Potential Career Path
Training Manager
Associate Director of Learning and Development
Director of Learning and Development
Lead Food Expediter
Non profit job in Winchester, VA
Skrimp Shack that specializes in southern style seafood entree's and sides. We serve in a customer focused, fast casual environment. The Skrimp Shack franchise offers a wealth of opportunity for those seeking advanced positions within the corporation.
Qualifications
The food expediter is responsible for inspecting dishes for visual appeal and to ensure that food is properly prepared and served at the proper temperature in a timely fashion. The food expediter is the link between the kitchen and the dining room. The food expediter will report to the kitchen & restaurant manager.
Responsibilities include:
·
Maintain Verbal Communication:
call out orders to chefs, check on the status of dishes
·
Keep Staff Well-Informed:
alert the cashier when the kitchen is out of a specific food item and relay special food requests from the cashier to the kitchen.
·
Monitor Portion Control: maintain
responsibility for the food portions of finished dishes, ensuring they adhere to restaurant standards.
·
Meet Presentation Standards:
inspect every plate to make sure the proper garnishes have been applied and that dishes are free of smudges and spills before being delivered to the customer
·
Keep Kitchen Areas Clean:
maintain cleanliness and order in all cooking, prep, and food storage areas; keeping these areas neat, well organized, and stocked with ingredients.
·
Adhere to Sanitation Standards:
make sure all kitchen staff follow sanitation standards keeping themselves, their tools, and their work areas clean and presentable.
·
Assist All Staff:
pitch in to help all staff as needed-cooking and prepping food, serving plates of food, and assisting with management tasks restaurant-wide.
·
Address Customer Complaints:
serve as a face for the kitchen staff, address customer complaints and finding solutions that will satisfy customers.
Requirements for position
· Prior experience in a leadership position in food service.
· Flexible schedule including nights and Saturdays
· Friendly outgoing personality
· Attention to details
· Fundamental reading and writing skills
· Fundamental math comprehension skills
· Must be able to stand for long periods of time
· Strong customer service and interpersonal skills
· Able to pass a background check
Additional Information
EQUAL EMPLOYMENT OPPORTUNITY
Jumpstart:HR, LLC is an Equal Opportunity/Reasonable Accommodation Employer. Except where otherwise provided by law, there will be no discrimination because of color, race, religion, national origin, political affiliation, marital status, disability (physical or mental), age, sex, gender identity, sexual orientation, genetic information, status as a parent, membership or non-membership in an employee organization, on the basis of personal favoritism, or any other non-merit factor.
REASONABLE ACCOMMODATIONS
Jumpstart:HR, LLC provides reasonable accommodation to applicants with disabilities where appropriate. If you need a reasonable accommodation for any part of the application and hiring process, please notify Jumpstart:HR, LLC. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Kennel Assistant
Non profit job in Ranson, WV
Job DescriptionBenefits:
Competitive salary
Flexible schedule
Opportunity for advancement
About Us: Veterans Moving Forward is a nonprofit organization dedicated to raising and training service and therapy dogs for Veterans and Veteran organization at no cost. We pride ourselves on ensuring every dog feels comfortable and loved while with us, providing the best possible partners for our Nations Veterans.
Job Overview:
We are seeking attentive and compassionate individuals to join our team as a Kennel Assistant. In this role, you will be responsible for the daily care and wellbeing of animals in our facility, maintaining cleanliness, and ensuring a safe and welcoming environment for all animals.
Key Responsibilities:
Feed and provide fresh, clean water to all animals according to their specific schedules and dietary requirements, as directed by the Program Director and the Trainers.
Clean and maintain kennels, ensuring they are hygienic and comfortable.
Exercise animals and dog walking.
Monitor the health and behavior of animals, reporting any concerns to the management and/or trainer.
Assist in grooming and bathing as needed.
Assist with training as needed under the direction of Program Director and Trainers.
Maintain accurate records of animal care activities.
Qualifications:
High school diploma or equivalent.
Veterans are encouraged to apply.
Passion for animal welfare and previous experience with animal care preferred.
Strong attention to detail and ability to follow instructions.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Willingness to work flexible hours, including evenings, weekends, and holidays.
Part Time Clinical Registered Dietitian
Non profit job in Winchester, VA
\- Part\-Time
Company: RD Nutrition Consultants LLC
Overview: RD Nutrition Consultants LLC is excited to offer an opportunity for a Clinical Registered Dietitian to join our team. This position is fully on\-site and offers part\-time hours with the ability to create your own schedule. We value flexibility and work\-life balance, so you can enjoy a rewarding career providing high\-quality patient care while maintaining the personal balance you need.
Facility Type: Skilled Nursing
Schedule: 8 hours\/week
Flexibility: Choose your days and hours. Only 1\-2 onsite visits are required per week.
Compensation: $40.00\-$45.00 per hour, based on experience
Key Responsibilities:
Conduct comprehensive nutritional assessments on new admissions and quarterly thereafter, with more frequent reviews as needed for high\-risk residents.
Develop, implement, and monitor individualized nutrition care plans.
Provide nutrition education and counseling as needed
Collaborate effectively with physicians, nurses, therapists, and other members of the interdisciplinary care team
Ensure compliance with all applicable state and federal regulations, including those related to the Centers for Medicare & Medicaid Services (CMS) and the Department of Health (DOH).
Maintain appropriate documentation.
Monitor all residents for changes in weight weekly and\/or monthly to identify potential changes in nutrition or hydration status.
Participate in quality improvement initiatives to enhance nutrition care services and resident outcomes as needed.
Conduct monthly kitchen sanitation audits, documenting findings and recommending corrective actions to maintain a safe and sanitary environment.
Review and approve menu on a semi\-annual basis to ensure it meets USDA guidelines
Perform other tasks as assigned and within scope of practice as needed.
Experience & Qualifications:
Bachelor's or Master's degree in Dietetics, Nutrition, or a related field from an accredited program.
Registered by the Commission on Dietetic Registration.
Current state licensure\/certification (if mandated by the state)
Minimum of 1 year clinical experience (preferred).
Excellent communication skills for effective interaction with patients, families, and healthcare teams.
Possesses the ability to apply critical thinking to a variety of situations, assess objectives, develop and implement and monitor effective plans for improvement.
Proficiency in providing general nutrition interventions.
Familiarity with state survey processes and adhering to nutrition care regulations
Competency in electronic charting systems
RD Nutrition Consultants LLC is a leading Registered Dietitian Nutritionist Consulting firm that provides Dietitians to healthcare facilities across the United States. We offer competitive wages, flexible work schedules, and a supportive work environment.
To Apply: If you meet these qualifications and are interested in this opportunity, please submit your resume.
RD Nutrition Consultants LLC is an equal opportunity employer
Requirements
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Flooring Installer - Subcontractor
Non profit job in Hagerstown, MD
Contract Description
Our company is seeking talented and experienced Subcontracting Flooring Installers who enjoy the freedom of being their own boss.
Seeking Carpet and Sheet vinyl crews needed
We provide the jobs, the subcontractor must manage their crews to perform assigned flooring projects and be able to successfully pass a background check.
Our company pays competitive rates, will schedule all installs, and weekly direct deposit of payments.
Subcontractor Floor Installer Requirements:
· Be able to successfully pass a background check
· Must be able to install ALL types of flooring
· Manage their crews to perform assigned flooring projects
· Provide proof of workers' compensation and general liability insurances
· Must have reliable transportation (preferably a truck or van)
· Must have your own tools
Director of Program
Non profit job in Middletown, MD
THE ORGANISATION Working in 54 developing countries across Africa, Asia and the Americas, with a total annual budget of approximately Euros1 billion, Plan International's stated Global Strategic Goal is to reach 200 million girls, particularly those living in fragile contexts, fighting injustice or facing crisis, with high-quality programs that deliver long-lasting benefits
PLAN INTERNATIONAL KENYA
Plan International Kenya (PIK), operational since 1982, focuses on long-term development. Collaborating closely with local communities and governments, PIK implements programs to enhance the well-being of children in areas such as Nairobi, Machakos, Kajiado, Tharaka-Nithi, Isiolo, Kwale, Kilifi, Homa Bay, Kisumu, Tana River, Turkana, and Marsabit.
ROLE PURPOSE
The Director of Program shall provide strategic leadership and oversight to the program portfolio, ensuring the design, implementation and evaluation of high-quality, gender-transformative programs that advance children's rights and equality for girls in line with the Country Strategy. The position leads the program team and steers all programmatic functions-including technical leadership, influencing and advocacy, monitoring, evaluation, research and learning, partnerships, sponsorship, youth engagement and business development support-to ensure excellence, accountability and impact. The role holder oversees program planning, delivery, risk management and budget execution in coordination with functional, technical, Program and Project leads, and ensures the integration of safeguarding standards and organizational policies across all interventions. As a member of the Country Management Team, the role contributes to development of the country strategic plan, strategic decision-making, strengthens program quality and operational effectiveness, and upholds Plan International's values, standards and commitments to ending child poverty and achieving equality for girls.
ACCOUNTABILITIES AND MAIN WORK ACTIVITIES
Program strategy Development (20%)
* Provides leadership in strategy formulation, implementation planning, execution, and monitoring to ensure alignment with global Plan international guidance, regional strategy, country context, priorities and requirements of donors and other Plan International frameworks
* Develop and review technically sound sector approaches and strategies that will enable the Plan Kenya to respond to humanitarian emergency and sustainable development needs of the operational areas of Plan International.
* Develop the Country Strategy Programmes in line with the global procedures and the core components and requirements within Plan's thematic areas
* Develop and implement a clear plan to strengthen programme quality in all areas to a high standard.
* Oversee the development of communication, awareness-raising and resource mobilisation strategies and plans and support progress as appropriate
* Develop, implement and monitor to the highest quality standards PIK's programme implementation budgets.
* Develop an effective and efficient sponsorship and program alignment strategy including new sponsorship products
* Appropriately implement global gender and inclusion policies according to a well-articulated strategy adapted to local realities.
* Establish clear disaster risk reduction, mitigation and response strategies at the national level and integrate them into long-term programmes where appropriate.
* Ensure that information flow with other countries, GH and NO meets operational needs and promotes cooperation, teamwork and mission planning
Programme Implementation (20%)
* Lead the annual operational planning and oversee the implementation and monitoring of programmes towards achieving the objectives of the country strategy
* Ensure that all projects are designed, planned and implemented as per Country Strategy but also in alignment with the Project Management manual and Project management best practice
* Manage a team of functional leads and support them in all steps of the program and project cycles ensuring support is provided to teams in the field as required.
* Develop high performance measurement criteria for project and programmes in line with the PM manual and the Programme and Influence Quality Policy (PIQP)
* Support Plan International's program implementation partners and ensure they receive project management technical support and are trained in accordance with their capacity building plans.
* Promote program quality and effectiveness, support knowledge management and learning through robust monitoring and evaluation
* Lead the implementation of standards related to the Child Protection Policy and fulfill Plan's Child Protection Policy at all times to ensure children are protected from all forms of abuse.
* Maintain horizontal working links with other functional heads/leads
* Coordinate knowledge sharing processes and initiatives between projects on quality implementation aspects by supporting the use of synergy initiatives and pooling of resources and skills.
* Support the implementation of sponsorship commitments
New Business Development and Resource Mobilization (10%)
* In collaboration with the Business Development Manager, ensure relevant resource mobilization strategies and plans are in place to support the delivery of the CS.
* Based on Portfolio and Pipeline Analysis, review and position for opportunities that will drive the CSP.
* In consultation with the Country Director and National Offices, ensure technical engagement with donors to pre-position and prepare for opportunities, and engage in strategic positioning work directly as appropriate.
* Ensure relevant program staff provide technical inputs and coordinate with the BDU to develop high quality concept notes, proposals, capacity statements etc. to meet the Country Program grant acquisition targets.
* Oversee the development of high-quality proposals and concept notes, providing strategic guidance to ensure technical soundness, gender-transformative approaches, strong Monitoring, Evaluation, Accountability and Learning frameworks, and clear alignment to donor requirements.
* Lead ideation and concept development aligned to the Country Strategy and program priorities, generating high-quality program and project ideas that inform and strengthen the business development team's funding opportunities and pipeline.
Knowledge Management and MERL (10%)
* Establish and promote an effective knowledge management system/approach for learning, sharing, scaling up and innovation.
* Develop Monitoring and evaluation plans and framework to support the implementation of the Country Strategy and the programmes' quality.
* Monitor and review programme and projects reports and develop appropriate strategies to ensure the achievement of project/programme objectives
* Develop and implement an intra- and inter- project control mechanisms to build synergies and minimise the risk of duplication and waste of resources.
* Annually review progress toward achieving Country Strategy, make determination whether or not PIK is on track to achieve CSP objectives and target, identify challenges and make recommendation accordingly.
Influencing and Advocacy (10%)
* Design/review/update and implement an influencing/advocacy strategy with an integrated approach in collaboration with staff and partners
* Lead Functions and thematic specialists to identify advocacy issues and take them to the national level
* Conduct in-depth power and policy analysis of country structures, systems and networks to identify opportunities for change in national law, policy, budget and behaviour that will achieve the strategic goals and objectives set by the country office.
* Ensure that programmes and monitoring, evaluation, research and learning (MERL) are closely linked to ensure that advocacy and policy approaches are evidence-based.
* Ensure that Plan International CO projects implement effective and measurable advocacy activities that deliver results for girls and, where possible, contribute to Country office's global advocacy agenda and a global movement for girls and gender equality.
* Ensure Plan International is represented in relevant networks for programme expansion and advocacy opportunities at national and other levels,
* Track and report on progress in influencing and its contribution to change, including to donors as appropriate.
* Develop an appropriate dissemination plan for the Country Strategy and programmes to build knowledge, understanding and credibility of the work of Plan International among key stakeholders
Build and monitor partnerships (10%)
Ensure that partnership strategy is developed in line with Building Better Partnership principles
* Provide leadership in identifying and forming strategic partnerships and engaging with donors, international and national NGOs, governments and other potential partners.
* Develop strategic partnerships and engage with organisations, networks, policy contacts and other key stakeholders to further plan the implementation of the country strategy.
* Ensure that implementing partner organisations are supported to develop an appropriate organisational culture, systems and procedures
Donor relations (10%)
* Ensure the funding strategy is aligned and responsive to the country strategy and support the development and maintenance of positive relationships with National organizations and donors.
* Develop a strategy and proposals for scaling up the programme and identifying implementing partners
* Lead strategic engagement with current and prospective donors, positioning the organisation as a trusted partner and ensuring alignment of priorities with the Country Strategy and global programme frameworks.
* Cultivate and maintain strong donor relationships, ensuring regular communication, responsiveness to donor inquiries, and proactive sharing of programme results, innovations, and impact stories.
* Review and validate program reports and donor submissions, ensuring accuracy, compliance, and strong narrative presentation of progress, learning and impact.
* Lead donor stewardship efforts, including donor field visits, briefings, learning events, and visibility activities, ensuring excellent coordination and representation.
* Ensure strong compliance with donor regulations, working with Finance, Grants, MERL and Program/Project leads to minimize risks and uphold contractual obligations.
* In conjunction with the Country Director, represent the organization in donor coordination forums, sector working groups, and bilateral meetings, positioning the Country Office as a leader in gender equality and child rights programming.
Staff Management and Development (5%)
* Record and recognize performances of direct report
* Identify and address professional development in conjunction with P&C
* Provide coaching, mentoring and advice to direct reports as required.
* Assist P&C in arranging appropriate staff development events.
Safeguarding (5%)
* Ensure that Plan International's global policy for Safeguarding and PII policy for Preventing Sexual Harassment Exploitation and Abuse; and Gender Equality and Inclusion are fully embedded in accordance with the principles and requirements of the policy including relevant Implementation Standards and Guidelines as applicable to their area of responsibility. This includes, but is not limited to, ensuring staff and associates are aware of and understand their responsibilities under these policies and Plan International's Code of Conduct (CoC), their relevance to their area of work, and that concerns are reported and managed in accordance with the appropriate procedures.
TECHNICAL EXPERTISE, SKILLS AND KNOWLEDGE
Qualifications/ experience essential:
* Master's Degree in development studies, social sciences, business administration or related field, or equivalent experience
* 12 Years' Experience with 5 Years in strategic leadership
* Cultural understanding and proven significant experience of exercising leadership functions with increasing responsibility in an international environment related to development or with diverse populations, cultures, and social or economic contexts.
* A strong track record on resource mobilization.
* A track record of development and management of effective and motivated teams, including distance management and delivering business planning, financial management, improvement programs in line with organizational objectives
* Effective working with and through partners (Government, Local NGO, INGO, private entities, etc.) and proven networking and negotiation skills with governmental and non-governmental actors
* Proven understanding of "child rights" and "gender in development" concepts and the promotion of girls' rights in the context of relevant International Conventions (Convention of the Rights of the Child, Convention for the Eradication of Discrimination against Women) and the Global Goals (SDGs).
* Experience and understanding of the concepts of sustainable community development, nexus programming, climate change adaptation and participatory approaches and practices in development interventions.
* Knowledge of the requirements of donor compliance and financial management
Click on the following link to access full job description: JD Director of Programs.pdf
Location: Nairobi, Kenya
Reports to: Country Director
Closing Date: 18th December 2025
Preference will be given to applicants who are Kenya Nationals.
Equality, diversity and inclusion is at the very heart of everything that Plan International stands for.
We want Plan International to reflect the diversity of the communities we work with, offering equal opportunities to everyone regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
Plan International is based on a culture of inclusivity and we strive to create a workplace environment that ensures every team, in every office, in every country, is rich in diverse people, thoughts, and ideas.
We foster an organisational culture that embraces our commitment to racial justice, gender equality, girls' rights and inclusion.
Plan International believes that in a world where children face so many threats of harm, it is our duty to ensure that we, as an organisation, do everything we can to keep children safe. This means that we have particular responsibilities to children that we come into contact with and we must not contribute in any way to harming or placing children at risk.
A range of pre-employment checks will be undertaken in conformity with Plan International's Safeguarding Children and Young People policy. Plan International also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this scheme we will request information from applicants' previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
Disclaimer: Plan International is an equal opportunity employer and does not discriminate applicants on any basis. We also do not charge Job seekers any fees at any point of the recruitment process.
Mt. Aetna Summer/FLAG Camp Staff
Non profit job in Hagerstown, MD
Responsible for the holistic well-being and safety of young children and youths at camp. Their duties include discipling young and youth campers for Christ, coordinating engaging activities for the campers, developing new programs, and supervising campers to make sure they are safe and happy.
Recommendations:
Please send the link below to three individuals who you would like to submit a recommendation for you. Include all of the names of those individuals you will be sending this recommendation link to in your application. Your application is not complete until the recommendations are received back.
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Transitioning Military, DoD SkillBridge
Non profit job in Middletown, MD
This applications purpose and creation for Transitioning Military seeking to utilize the DoD SkillBridge Program. We will schedule with you based off the information provided here.
General Restaurant Worker
Non profit job in Hagerstown, MD
Friendlys in Hagerstown is Looking for cooks.
Positions are day ight part-time
Friendlys in Hagerstown is Looking for cooks.
Positions are day ight part-time
Speech Therapist
Non profit job in Hagerstown, MD
Job DescriptionSalary:
About Us:
Headquartered in Washington, DC, Tiye Consulting, LLC provides services to the federal, state, and local government, as well as, the private sector. Tiye Consulting brings expertise in technical writing, training, management, software development, and staffing. We offer fast, reliable, immediate, productive and experienced resources from multiple disciplines to reduce risk and ensure customer satisfaction.
About the Role:
Speech Language Therapists assess and treat people who have communication disorders.
Responsibilities:
Speech, language and hearing evaluations
Determining of individuals speech therapy goals and objectives
1. Monitor and document the progress of each Individual requiring Speech Therapy Services or related goals, such as hearing aid usage and care, swallowing, sign language and picture card communications
2. Add progress notes, appointments, meetings and treatment plans to the Individuals on-site records as necessary
3. Consult with facility staff on function problems and concerns (i.e., Hearing aids, the care of a hearing aid, how it is to be worn, cleaning, settings and battery installation)
Provide training on implementing therapy programs to Potomac Center and/or SETT staff - provide basic sign language training to facility staff on key words to enable communication with people residing at the facility, as well as in-service training on proper implementation of each Individuals individualized therapy program
Provide orientation/overview to new employees
Participate in team meetings
Candidate Requirements:
Speech Therapist shall be licensed by the Maryland State Board of Examiners for Audiologists, Hearing Aid Dispenser and Speech Language Pathologists
Speech Therapist shall be licensed by the American Speech Language and Hearing Association (ASHA)
Speech Therapist have at least two (2) years of experience providing Speech Therapy Services for the intellectually disabled and/or Dually-Diagnosed
Speech Therapist shall possess a current/active certification in Adult First Aid, CPR, and AED
Collections Specialist - Training Provided
Non profit job in Winchester, VA
To coordinate the repossession process and disposition of property (e.g., cars, boats, motorcycles, airplanes, etc.) that serves as collateral on loans. Serve as point of contact and subject matter expert regarding section functions, systems, policies
and/or procedures. Work is performed under moderate supervision.
Job Responsibility
- Responsible for coordinating all aspects of the repossession process
- Remain familiar with payment methods available to members (e.g., direct remittance, recurring deposits, Western Union Quick Collect, Speed Pay, etc.)
- Communicate to members, co-makers, and/or joint owner on all aspects of the repossession process
- Prepare all documents required to initiate the repossession process
- Contact insurance companies for payoffs; send Letters of Guarantee, monitor for payments and send titles to insurance companies
- Serve as point of contact for internal departments regarding repossessions
- Select repossession agents and negotiate fees for repossession
- Document all member related contact in the Repossession Tracker and in other
applicable systems throughout the repossession process
- Process impound notices by contacting tow companies; negotiate fees, obtain
vehicle condition, reason for impoundment and documents needed to recover the collateral
- Monitor and ensure updates are provided by repossession agents; assist agents with skip tracing to locate collateral as needed
- Recommend accounts to skip companies and/or License Plate Recognition staging if unable to locate
- Recommend accounts to be returned to LCR, or Bankruptcy if unable to locate
- Submit requests for required letters for redemption/reinstatement; ensure letters are accurate and mail them in accordance with State regulations to members
- Assist members with reinstatement or redemption of their vehicle; contact the agent or auction to have the vehicle released to the member
- Prepare documents to submit to the Department of Motor Vehicles to process a repossession title or to sell the collateral
- Maintain an overall quality assurance audit rating of 90%
- Determine floor price and send required documents to auction, release vehicles for sale in Auto IMS
- Receive auction bids received thru various communication channels (e.g., email, telephone, fax, Auto IMS, etc.); determine if auction offer can be accepted and that the number of bids aligns with State requirements; determine if counting the bid will be required, or decline the offer and request that the vehicle be run on the next sale date
- Review and process sale proceeds with accounting department to ensure funds are applied properly to the member's account
- Submit requests to reduce interest rates to "0" on open book loans with a deficiency balance
- Maintain knowledge of and ensure compliance with applicable federal and state laws, rules, regulations and policies and procedures
- Maintain records of repossessions and prepare reports for management
- Track and reconcile expenses with general accounting incurred during the repossession process
- Perform other duties as assigned
Qualifications
- Working knowledge of applicable federal and state laws, rules and regulations (e.g., Fair Debt Collection Act, Fair Credit Reporting Act, etc.)
- Experience in the collection of delinquent loans
- Experience using auditing/accounting principles and methods, preferably in a financial institution
- Experience in financial counseling, negotiating, and explaining decisions to members
- Experience in financial transaction/processing related responsibilities
- Experience working with all levels of staff, management, stakeholders, and vendors
- Ability to describe and discuss mechanical conditions of automobiles
- Ability to comprehend, analyze, interpret, communicate and apply government and financial industry regulations, related principles and practices, and company instructions, procedures, and policies
- Ability to work independently and in a team environment
- Desired - Knowledge of the remarketing industry and familiarity with the repossession process and related regulations and procedures
- Desired - Familiarity with products, services, processes, policies and procedures
- Effective member/customer service skills
- Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
- Effective skill assimilating information, analyzing facts, and developing logical conclusions
- Effective skill performing mathematical calculations and working accurately with numbers
- Effective skill exercising initiative and using good judgment to make sound decisions
- Effective skill building effective relationships through rapport, trust, diplomacy and tact
- Effective skill interacting tactfully and effectively in difficult situations
- Effective skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
- Effective research, analytical, and problem-solving skills
- Effective organizational, planning and time management skills
- Effective verbal, interpersonal and written communication skills
- Effective database, word processing, and spreadsheet software skills
- Desired - College level courses with concentration in Accounting, Finance, Business, or related field
System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
#M2
#LI-CB3
#DI-CB4
Ref: #850-Rockville (ALTA IT)
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.