Mass Markets jobs - 158 jobs

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for Outbound Sales Representatives to support a variety of projects while representing some of the most recognizable brands in the world. In this role, you will make outbound calls to prospective customers and upsell existing products and services while providing excellent customer service. If you believe you have a positive and persuasive personality and have the drive to succeed, this is the career for you! With our industry-leading training program, you are sure to thrive and grow. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. * ------------- POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer satisfaction, you will need to be a confident, fully engaged team player who is dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: * Handle inbound and outbound contacts in a courteous, timely, and professional manner. * Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services. * Listen to customers, understand their needs, and resolve customer issues. * Research systems to find missing information; coordinate with other departments to resolve issues as applicable * Utilize systems and technology to complete account management tasks. * Accurately document and process customer orders in appropriate systems. * Follow all required scripts, policies, and procedures. * Comply with requirements surrounding confidential information and personal information. * Escalate customer issues to the appropriate staff and managers for resolution as needed. * Attend meetings and training and review all new training material to stay up to date on program knowledge, systems, and process changes. * Adhere to all attendance and work schedule requirements. STANDARD QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications * Must be 18 years of age or older * High school diploma or equivalent * Excellent organizational, written, and oral communication skills * The ability to type swiftly and accurately (20+ words a minute) * Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Basic understanding of Windows operating system * Highly reliable with the ability to maintain regular attendance and punctuality * The ability to evaluate, troubleshoot, and follow-up on customer issues * An aptitude for conflict resolution, problem-solving, and negotiation * Must be customer service oriented (empathetic, responsive, patient, and conscientious) * Ability to multi-task, stay focused, and self-manage * Strong team orientation and customer focus * The ability to thrive in a fast-paced environment where change and ambiguity prevalent * Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) * One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment * State or Federal work experience CONDITIONS All MCI Locations * Must be authorized to work in the country where the job is based. Subject to the program and location of the position * Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. * Must be willing to submit to drug screening. Job offers are contingent on drug screening results. PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. COMPENSATION, BENEFITS, INCENTIVES, AND REWARDS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: * Paid Time Off: Earn PTO and paid holidays to take the time you need. * Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! * Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. * Retirement Savings: Secure your future with retirement savings programs, where available. * Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. * Life Insurance: Access life insurance options to safeguard your loved ones. * Supplemental Insurance: Accident and critical illness insurance * Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. * Paid Training: Learn new skills while earning a paycheck. * Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. * Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. DISCLAIMER The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. Qualifications Entry-Level

At Humach (Humans + Machines), we're redefining customer engagement by blending human talent with cutting-edge technology. As a leader in outsourced customer service and digital agent solutions, we're passionate about creating exceptional experiences for our clients and their customers. We're looking for driven individuals who thrive in dynamic environments and are excited to be part of a team that values innovation, collaboration, and continuous growth. Due to company growth, we are now hiring a Customer Success Manager to join our leadership team. This individual will plan and coordinate the successful implementation and completion of profitable, high-quality programs, while providing leadership and supervision to the team. This is a fully remote position. To be considered, applicants must reside in IA, WI, or TX. Responsibilities include: Serve as the central point of contacts for clients. Develop, coordinate, plan and prepare timetables for the implementation and maintenance of programs. Monitor and track program performance and communicate information to management. Monitor call quality to ensure the highest quality performance is achieved. Proactively identify and solve program problems. Motivate and assist agents in setting and achieving goals. Evaluate programs and provide feedback to management and appropriate departments on ways to improve timeframes, system issues, productivity, and cost effectiveness of each program. Generate and verify daily reports. Work with sensitive customer information, including card holder data. Assist in the training and development of employees; conduct program training. Serve as an agent by going online to stay abreast of current program knowledge and systems. Build rapport with clients and internal contacts; provide optimum communication and customer service. Process client comments, requests, and issues in a professional manner and provide feedback and instructions to internal staff as needed. Work with clients, account executives, and internal staff in establishing program performance goals. Set-up client visit agendas. Qualifications: Bachelor's degree from four-year college or university, or 5+ years of experience in Customer Success or Project Management Ability to read, analyze, and interpret general business materials. Knowledge of Microsoft Office applications including Outlook, Word, Excel, PowerPoint, and Windows 11 is required. Basic knowledge of telephony routing procedures and database functionality is preferred. Ability to calculate figures and amounts such as discounts, formulas and percentages. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists and interpret a variety of instructions furnished in different forms. Humach offers a competitive compensation and benefits package, including medical, dental, 401k, life insurance, paid time off and much more. Join us and help shape the future of customer experience. Humach is an equal opportunity employer. We provide equal opportunity to all applicants based on qualifications, regardless of race, color, religion, age, sex, national origin, disability, pregnancy or childbirth, veteran status, genetic information, citizenship, or any other group protected by federal, state, or local laws and regulations. Humach participates in E-Verify to confirm employment eligibility for new hires. Successful candidates will be subject to a background check. Note: All correspondence from Humach regarding this position will be sent from a humach.com or humach.hire.trakstar.com email domain. Please do not respond to emails from any other similar domain asking you to respond with information and/or to complete a questionnaire.

Reports to: Marketing Specialist Schedule: Part-Time / Internship We are looking for a motivated and detail-oriented Marketing Intern to join our team. This role will support our Marketing Specialist with a variety of projects and administrative tasks designed to build brand awareness, support campaigns, and enhance our company's presence across digital and traditional channels. This is an excellent opportunity for someone interested in gaining hands-on experience in marketing, communications, and project coordination within a professional business environment. Key Responsibilities Assist in executing marketing campaigns, events, and social media initiatives. Help develop and schedule content across social media platforms and newsletters. Support research projects related to competitors, market trends, and brand opportunities. Coordinate updates to marketing materials, presentations, and promotional assets. Assist with photography, content editing, or graphic updates as needed. Maintain organized records of marketing assets, contacts, and campaign data. Provide administrative support on ad hoc assignments and ongoing projects. Collaborate cross-functionally with internal departments as needed to support marketing initiatives. Qualifications Currently pursuing or recently completed a degree in Marketing, Communications, Business, or related field. Strong written and verbal communication skills. Detail-oriented, organized, and eager to learn. Familiarity with social media platforms and basic marketing concepts. Comfortable working independently and managing multiple projects. Proficiency in Microsoft Office and/or Google Workspace; experience with Canva, Adobe, or similar tools a plus. What We Offer Hands-on experience working directly with a Marketing Specialist and leadership team. Exposure to multiple facets of marketing, from content creation to analytics. Flexible schedule and a collaborative environment. Opportunity to develop practical skills and portfolio materials for future career growth.

INDUSTRY: Ready Mix Concrete, Oil & Gas CONTEXT: Our client is seeking reliable and experienced Ready Mix & Concrete Solo Drivers to join their operations in San Antonio, TX and the local area. As a Ready Mix Driver, you will serve the construction sector, delivering ready-mixed concrete to various job sites. You will also be responsible for maintaining high standards of safety and customer service. Accommodations and a daily per diem are provided to support your time on the job. RESPONSIBILITIES: Safely operate a ready mix truck to transport and deliver concrete to construction sites. Perform pre-trip, in-transit, and post-trip inspections of the truck to ensure vehicle safety and regulatory compliance. Secure all loads properly and ensure delivery in a timely and professional manner. Communicate effectively with dispatchers, supervisors, and job site personnel regarding job site conditions and delivery logistics. Maintain accurate delivery records and complete necessary paperwork promptly. Adhere to all company safety policies and Department of Transportation (DOT) regulations. Perform minor maintenance and cleaning of the vehicle to ensure operational readiness. Represent GRM professionally at job sites, ensuring excellent customer service. QUALIFICATIONS: Valid CDL (Class A) with at least 2 years of licensed driving experience (required for insurance purposes). At least 2 years of driving experience in ready mix delivery or fluid hauling (strongly preferred). Clean driving record with strong safety history. Experience operating heavy trucks in construction or oil & gas environments. Ability to work independently with minimal supervision. Strong understanding of DOT safety regulations and best practices. Effective communication skills and a customer-service-focused mindset. Ability to perform physically demanding tasks, including climbing, lifting, and operating heavy equipment. Flexibility to work varying shifts and extended hours as needed.

INDUSTRY: Custom Fabrication EMPLOYMENT TYPE: Full Time, Requires Flexibility CONTEXT: Our client is seeking a skilled and adaptable Custom Fabricator to join their team. This role focuses on professional fabrication work supporting their line of 1970-series Ford vehicles, with an emphasis on framework and suspension components. The ideal candidate brings hands-on fabrication experience and specific exposure to Ford 70 models. RESPONSIBILITIES: Fabricate and assemble framework and suspension components for 1970-series Ford vehicles. Perform precision fabrication work to meet quality and performance standards. Read and interpret fabrication drawings, measurements, and specifications. Work collaboratively with the shop team to meet build timelines. Maintain a clean and organized work environment. QUALIFICATIONS: Professional fabrication experience required. Experience or exposure working on 1970-series Ford vehicles strongly preferred. Welding experience is a plus, but not required. Painting experience is not required. Strong attention to detail and craftsmanship. Ability to commute reliably to Comfort, TX. Adaptable and willing to assist with other vehicle builds as needed.

Job Description At E Tech Group, joining our team means joining a group of passionate and forward-thinking experts. We're one of the largest engineering and system integration firms in the United States providing value for our clients through IT automation and control solutions for more than 30 years to the Life Sciences, Mission Critical, Metals & Mining, Warehousing & Distribution, and CPG/Food & Beverage industries. Our national scale allows us to help our clients develop and implement standardized solutions at any of their facilities regardless of physical location or the local resources available at that site. The Engineer II role requires an individual have a diverse engineering skill set with the ability to work independently to perform all aspects of process automation engineering and system integration, including initial concepts, specifications, design engineering, documentation, project implementation, testing, startup, and training of operating and maintenance personnel. You will be a key member of a diverse team of professionals developing solutions for our client's most complex automation challenges. Location: Remote in Texas You will: Lead or work on a project team responsible for the design, configuration, and testing of continuous and batch control applications. Understand the project scope and financials and exercise good time management skills to plan & coordinate the work as part of a project team by developing project schedules and budgets in collaboration with project leadership and identify change orders and justify changes to Project Management ensuring completion of all project deliverables to the satisfaction of the client. Anticipate and provide solutions to project leadership and/or customer giving high priority to customer satisfaction offering strong technical expertise and advisement as part of the project team. Adapt to a flexible work schedule & travel, if necessary, to participate in the design, development, and start-up of control systems at the client's facility. You have: Hands on experience executing automation projects for process plants, minimum of 3-5 years in industry, preferably in Life Sciences domain. BS Engineering degree or equivalent educational background Detail oriented with strong technical aptitude and desire for learning new technologies Knowledge of industry and regulatory standards, design criteria and codes relevant to Instrumentation and Controls ISA S88 Batch standard ISA S95 Controls System Architecture standard GAMP 5 & cGMP 21 CFR Part 11 Demonstrated ability to develop process control system applications, utilizing Programmable Logic Controllers (PLC), Human Machine Interfaces (HMI), and Supervisory Control and Data Acquisition (SCADA) Systems, configuration of thin client server applications, design, developing & maintaining databases for data collection, configuring process historians and using reporting tools to present process data to operations & management, tuning control loops, providing control system startup services, troubleshooting existing control systems and providing control system qualifications. Solid understanding of object-oriented software development & delivery methodologies Expertise with the design, implementation, maintenance and troubleshooting of virtual server-based control system architectures, and understanding of control system network topology, i.e. Ethernet, Ethernet/IP, ControlNet, DeviceNet, etc. Knowledge of process instrumentation specification, installation & troubleshooting, and control panel design, check-out, commissioning & troubleshooting Hands-on experience rapidly troubleshooting and solving equipment & instrument-related issues during start-up and commissioning and perform complex system testing Experience working at customer sites supporting the installation & commissioning of equipment and systems. A DNA comprised of collaboration and teamwork. We are seeking Application Knowledge in: PLC Programming with Rockwell Studio5000, RSLogix5000 Ability to program in RLL, SFC and ST HMI Programming using one or more of Rockwell FTView ME and SE, Wonderware System Platform, Inductive Automation Ignition Configuration & use of one or more of Wonderware DAS/OI Server, FactoryTalk Gateway, RSLinx, RSNetWorx, KepServerEx Configuration & development of one or both of Wonderware InBatch & Rockwell FTBatch Configuration & development using one or more of Wonderware Historian, FTHistorian, OSI PI Use of SQL for database creation, query & management.Ability to develop stored procedures, functions & views and use of SQL commands for integration of control systems to back-end databases. Familiarity with SSRS for reporting Configure & operate Allen Bradley PowerFlex Drives via manual HIM or through PLC programming Configuration, use & troubleshooting of Allen Bradley Stratix switches Experience programming various other control systems is desired (i.e., GE Fanuc, Siemens, DeltaV, Honeywell DCS, GE iFix) You may have: Bio Reactors Skid System Controls Clean/Steam in Place Freeze Dryers Autoclave Control Systems Centrifuge Systems Building Management & HVAC Control Systems Thermal Oxidizer Systems Purified Water Finished Product Transfer Systems Granulator Control Systems Boilers and Boiler Control Systems Bulk Material Handling and Processing Laboratory Systems Pasteurization and Homogenization Wastewater Treatment Weighing and Metering Systems Wet or Dry Blending System And many more… Benefits & Perks: 401k + match + prompt enrollment. E Tech Group employees are 100% vested upon entry. Prompt enrollment into Medical, Dental, and Vision benefits. Generous paid time off that includes paid vacation, paid holidays, paid family leave and sick time off. Learning and growth are key parts of the E Tech culture. We provide you with training and continuing education from day one, so you can advance your career. As an E Tech associate, you can unlock your greatest potential through challenges and opportunities. E Tech Group is an Equal Opportunity / Affirmative Action Employer. Applicants are considered for employment without regard to race, color, religion, sex, age, disability, military status, genetic information, gender identity, sexual orientation, citizenship status, or any other basis prohibited by law. E Tech Group will provide reasonable accommodations to qualified individuals with disabilities and for religious beliefs.

INDUSTRY: Equipment Rentals, Oil & Gas CONTEXT: We are seeking skilled Generator Technicians to repair and service MQ Power generators, as well as other major brands. Candidates with generator experience across multiple manufacturers are encouraged to apply. While there is no minimum years of experience required, managerial-level expertise will be highly valued. The ideal candidate will possess a strong technical background, including knowledge of controls, reprogramming, electrical circuits, and megger testing. A solid work ethic, problem-solving skills, and the ability to work independently are essential. RESPONSIBILITIES: Diagnose, repair, and maintain MQ Power generators and other generator brands. Troubleshoot and reprogram generator control systems. Inspect, test, and repair electrical circuits and related components. Perform megger testing to ensure electrical insulation integrity. Maintain detailed service records and follow company procedures. Support team members and provide leadership if in a senior role. QUALIFICATIONS: Generator repair/service experience (any brand). Strong technical skills in controls, reprogramming, and electrical circuits. Experience with megger testing preferred. Managerial or leadership experience is a plus. Reliable, self-motivated, and safety-focused.

Job Description At E Tech Group, joining our team means joining a group of passionate and forward-thinking experts. We're one of the largest engineering and system integration firms in the United States providing value for our clients through IT automation and control solutions for more than 30 years to the Life Sciences, Mission Critical, Metals & Mining, Warehousing & Distribution, and CPG/Food & Beverage industries. Our national scale allows us to help our clients develop and implement standardized solutions at any of their facilities regardless of physical location or the local resources available at that site. We are seeking an experienced Senior Controls Engineer to join our Mission Critical Team, which specializes in the design and deployment of industrial control systems in the rapidly expanding data center market. You will: Serve as a team member supporting the execution of project work from design through implementation. Develop/modify design documentation - drawing packages, method of procedures, sequence of operations, testing scripts. Perform quality checks and bench testing of PLC and HMI programs. Provide onsite and remote support commissioning system design changes. Serve as an ambassador who embodies our Core Values, prioritizing the success of E Tech Group, our clients, and the professional development of our associates. You have: Bachelor's Degree in an Engineering discipline or equivalent experience. 7+ years of experience with industrial control system applications. 3+ years of experience working with industrial HVAC / BMS / EPMS applications for data center environments. Strong understanding of control system network topologies. PLC experience - Have successfully completely multiple projects with Allen-Bradley / Rockwell Control Logix PLCs. Capable of training/mentoring others and performing technical reviews of work done by others. SCADA experience - Have successfully completely multiple projects with Inductive Automation Ignition - Perspective. Capable of training/mentoring others and performing technical reviews of work done by others. Experience commissioning in "live" environments. A DNA comprised of collaboration and teamwork. Willingness to travel approximately 30% You may have: Certification with Inductive Automation Ignition products. Familiarity with Schneider Control Expert (PLC) / EPO (SCADA), AVEVA / Wonderware System Platform, and other PLC / SCADA platforms. Instrumentation calibration / startup experience. Experience leading small groups or project teams. Benefits & Perks: 401k + match + prompt enrollment. E Tech Group employees are 100% vested upon entry. Prompt enrollment into Medical, Dental, and Vision benefits. Generous paid time off that includes paid vacation, paid holidays, paid family leave and sick time off. Learning and growth are key parts of the E Tech culture. We provide you with training and continuing education from day one, so you can advance your career. As an E Tech associate, you can unlock your greatest potential through challenges and opportunities. E Tech Group is an Equal Opportunity Employer. Applicants are considered for employment without regard to race, color, religion, sex, age, disability, military status, genetic information, gender identity, sexual orientation, citizenship status, or any other basis prohibited by law. E Tech Group will provide reasonable accommodations to qualified individuals with disabilities and for religious beliefs. E Tech Group is an Affirmative Action Employer of individuals with disabilities and protected veterans.

INDUSTRY: Residential & Commercial Construction CONTEXT: Our client, a Midland-based custom builder specializing in residential, commercial, industrial, and civil projects throughout the Permian Basin, is actively seeking a Project Manager. The Project Manager will oversee the planning, coordination, and execution of construction projects from pre-construction through completion. The ideal candidate will ensure projects are delivered on time, within budget, safely, and to the highest quality standard. This is a hands-on role, requiring excellent client interaction, strong leadership, and problem solving skills. RESPONSIBILITIES: Lead and manage all phases of construction projects (residential, commercial, industrial, civil) ensuring alignment with client vision, quality standards, schedule, and budget. Collaborate with clients, architects, engineers, subcontractors, and vendors to define project scope, deliverables, and milestones. Create, maintain, and monitor project schedules; proactively identify and mitigate schedule delays. Manage project budgets; track costs; negotiate pricing with suppliers and subcontractors; implement cost control measures. Ensure all necessary permits, inspections, codes and regulatory requirements are addressed and adhered to. Supervise, mentor, and coordinate team members (site supervisors / foremen / subcontractors) to maintain productivity, safety, and quality standards. Conduct regular site visits; enforce safety and quality control procedures. Communicate status, challenges, and updates to leadership and clients in a timely, transparent manner. Maintain documentation: change orders, daily reports, contracts, warranties, and close-out documentation. Uphold LMB's values of craftsmanship, attention to detail, personalized customer service, and building lasting relationships. QUALIFICATIONS: +5 years of project management experience in construction (residential, commercial, industrial or mixed) preferred. Strong knowledge of construction processes, building codes, materials, and regulations. Experience in budget management, scheduling software (e.g. MS Project, Primavera, or equivalent), and estimating. Excellent leadership, communication, negotiation, and interpersonal skills. Ability to read and interpret architectural, structural, and civil drawings. Problem-solving mindset; ability to anticipate issues and resolve proactively. Detail oriented; committed to quality, safety, and customer satisfaction. Valid driver's license; ability to travel to job sites in the Permian Basin region.

INDUSTRY: Oilfield Services CONTEXT: Our client is looking for an Accounts Payable specialist. Knowledge of SAP and inventory processes is preferred. RESPONSIBILITIES: Process full-cycle accounts payable including purchase order creation, invoice verification, coding, approvals, and payment processing. Review and reconcile vendor statements; resolve discrepancies in a timely manner. Prepare and execute weekly check runs, ACH payments, and wire transfers. Ensure compliance with company policies, internal controls, and accounting procedures. Assist with month-end close by preparing AP accruals and reconciliations. Maintain accurate AP records and files for audit and reporting purposes. Collaborate with purchasing and operations teams to reconcile inventory-related invoices. Build and maintain strong relationships with vendors, ensuring timely responses to inquiries. QUALIFICATIONS: 2+ years of accounts payable or accounting experience (oilfield services industry experience a plus). Proficiency with ERP systems; SAP experience desired. Experience with inventory-related invoice processing is a plus. Strong attention to detail and organizational skills. Ability to manage a high volume of invoices and meet deadlines. Proficiency in Microsoft Excel and other MS Office applications.

INDUSTRY: Ready Mix Concrete, Oil & Gas EMPLOYMENT TYPE: Full-Time, Onsite CONTEXT: The Sales Manager will lead a team of 3-4 sales representatives and drive revenue growth within the ready-mix concrete industry or closely related markets. The ideal candidate has strong market knowledge, existing relationships with key players, and a proven ability to lead a high-performing team. This person will play a key role in developing strategy, expanding accounts, and supporting the company's significant growth goals. RESPONSIBILITIES: Lead, mentor, and manage a sales team of 3-4 representatives to meet and exceed revenue targets. Develop and execute sales strategies aligned with company goals for 35%+ year-over-year growth. Build and maintain strong relationships with ready-mix concrete producers, contractors, and industry partners. Identify new business opportunities while nurturing and expanding current customer accounts. Monitor competitor activity and gather market intelligence to inform strategy and pricing decisions. Conduct regular pipeline reviews, performance evaluations, and sales planning sessions. Collaborate with internal operational and leadership teams to ensure seamless customer experience. Represent the company at industry events, trade shows, and networking engagements. QUALIFICATIONS: 5+ years of sales experience, including at least 2-3 years in a leadership or team management role. Ready-mix concrete industry experience strongly preferred; related sectors (aggregates, cement, construction materials) considered if customer contacts align. Strong existing relationships with key decision-makers in the target market. Proven track record of meeting or exceeding sales goals. Excellent leadership, communication, negotiation, and strategic planning skills. Ability to thrive in a fast-paced, growth-driven environment.

JOB TYPE Full-Time PAY TYPES Hourly MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. If you are a highly motivated individual and possess excellent communication skills, we need your help in managing call center sales agents. While your team operate the phone for a variety of commercial, state, and federal projects, you will assist and support them with your leadership and expertise. As the team coach and leader, you will be directly responsible for the performance and success of your team. This is a management-level position. Prior experience in management, supervisor, or customer service leadership is highly preferred. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. * ------------- * POSITION RESPONSIBILITIES Key Responsibilities: * Lead a team of 15-25 entry-level front-line customer service agents responsible for inbound call handling. * Responsible for coaching and developing reports on customer service processes and best practices. * Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously * Drive a culture of accountability, continuous improvement, and personal excellence * Directs workforce management activities and sets performance goals and objectives accordingly * Develop and maintain strategy on ensuring customer satisfaction on all service interaction * Provide team motivation and development to maximize sales opportunities * Responsible for the overall performance and productivity of direct reports * Responsible for weekly payroll review and submission to ensure correct entries * Responsible for driving the growth of revenue and profit originating from a call center * Proven ability to meet performance, efficiency, and quality assurance targets * Monitoring of individual and team results to identify and act on both positive and negative performance * Communicate key messages effectively to ensure that direct reports are informed of process changes * Provide regular feedback to representatives regarding performance wins and areas of opportunity * Work with other departments in the organization, such as quality assurance, training, IT, and recruiting. * Develop and audit quality assurance strategies to ensure the delivery of world-class service * Determining work procedures, preparing work schedules, and expediting workflow * Responsible for hiring, coaching and terminating call center employees * Be a subject matter expert on your client's business * Manage remote employees as needed. * Other duties and responsibilities as assigned CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? The ideal candidate would share and understand the high-growth objectives of the company. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent the organization internally and client-facing is a must. The right candidate will exhibit good business judgment and acumen and be comfortable collaborating with other departments and locations throughout the organization. REQUIRED QUALIFICATIONS * Minimum of 3-years of total call center experience or 1-year of call center management experience * Associate's degree or equivalent combination of education and relevant work experience * Exceptional interpersonal & communication skills * Strong supervisory experience including staff development * Advanced knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint * Demonstrated ability to drive sales through the actions of others * Superior knowledge of call center tools and technology used to manage KPIs and SLAs * Possess practical conflict resolution skills (both customer and agent conflict) * Proven leader with advanced time management, planning, organizational and multitasking skills * Ability and eagerness to learn new products and system * Ability to work in a professional, fast-paced environment * Strong understanding of the contact center environment and the key levers to enhance performance and achieve client and financial targets * Clear, concise and practical communication skills (both oral and written) * A solution-oriented and positive mindset that openly embraces change and stretches goals. * Strong organizational skills with an ability to prioritize objectives with little-to-no assistance, find issues, and create and execute solutions that address those issues. * An ability to hold team members accountable for job performance including adherence, KPI's, and process * The ability to thrive in a fast-paced, ever-changing, and high-pressure environment. PREFERRED QUALIFICATIONS: * Military, local, state or federal government experience is a plus. * Graduation from an accredited two-year or four-year college or university is a plus * Experience managing both remote and on-site reports is a plus CONDITIONS OF EMPLOYMENT All MCI Locations * Must be authorized to work in the country where the job is based. Subject to the program and location of the position * Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. * Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: * Paid Time Off: Earn PTO and paid holidays to take the time you need. * Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! * Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. * Retirement Savings: Secure your future with retirement savings programs, where available. * Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. * Life Insurance: Access life insurance options to safeguard your loved ones. * Supplemental Insurance: Accident and critical illness insurance * Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. * Paid Training: Learn new skills while earning a paycheck. * Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. * Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. DISCLAIMER The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. Qualifications Experienced

INDUSTRY: Construction Equipment / Rentals CONTEXT: Our client, a leading equipment rental provider, is seeking a dependable and experienced Mechanic to maintain and repair a fleet of rental equipment. This individual will play a vital role in ensuring the readiness and safety of equipment before it's deployed to customer sites. This is a great opportunity for someone who thrives in a fast-paced, hands-on environment and takes pride in keeping machines running at peak performance. RESPONSIBILITIES: Inspect, diagnose, and repair various types of rental equipment, including skid steers, mini excavators, generators, compressors, and light towers. Perform scheduled maintenance and safety checks. Troubleshoot hydraulic, mechanical, and electrical systems. Maintain accurate service records and follow company repair protocols. Ensure all equipment meets company standards before being rented out. Communicate effectively with operations and rental teams regarding equipment status and turnaround times. Assist in equipment setup, teardown, and delivery preparation when needed. Keep work area clean, safe, and organized. REQUIREMENTS: 3+ years of mechanic experience, preferably in rental or construction equipment. Strong working knowledge of hydraulics, engines, electrical systems, and diagnostic tools. Ability to work independently and efficiently under minimal supervision. Must have own tools. Valid driver's license with a clean driving record. Strong communication and problem-solving skills. Ability to lift up to 50 lbs and perform physical tasks associated with the role.

Job Description At E Tech Group, joining our team means joining a group of passionate and forward-thinking experts. We're one of the largest engineering and system integration firms in the United States providing value for our clients through IT automation and control solutions for more than 30 years to the Life Sciences, Mission Critical, Metals & Mining, Warehousing & Distribution, and CPG/Food & Beverage industries. Our national scale allows us to help our clients develop and implement standardized solutions at any of their facilities regardless of physical location or the local resources available at that site. The Engineer II role requires an individual have a diverse engineering skill set with the ability to work independently to perform all aspects of process automation engineering and system integration, including initial concepts, specifications, design engineering, documentation, project implementation, testing, startup, and training of operating and maintenance personnel. You will be a key member of a diverse team of professionals developing solutions for our client's most complex automation challenges. Location: Remote in Texas You will: Lead or work on a project team responsible for the design, configuration, and testing of continuous and batch control applications. Understand the project scope and financials and exercise good time management skills to plan & coordinate the work as part of a project team by developing project schedules and budgets in collaboration with project leadership and identify change orders and justify changes to Project Management ensuring completion of all project deliverables to the satisfaction of the client. Anticipate and provide solutions to project leadership and/or customer giving high priority to customer satisfaction offering strong technical expertise and advisement as part of the project team. Adapt to a flexible work schedule & travel, if necessary, to participate in the design, development, and start-up of control systems at the client's facility. You have: Hands on experience executing automation projects for process plants, minimum of 3-5 years in industry, preferably in Life Sciences domain. BS Engineering degree or equivalent educational background Detail oriented with strong technical aptitude and desire for learning new technologies Knowledge of industry and regulatory standards, design criteria and codes relevant to Instrumentation and Controls ISA S88 Batch standard ISA S95 Controls System Architecture standard GAMP 5 & cGMP 21 CFR Part 11 Demonstrated ability to develop process control system applications, utilizing Programmable Logic Controllers (PLC), Human Machine Interfaces (HMI), and Supervisory Control and Data Acquisition (SCADA) Systems, configuration of thin client server applications, design, developing & maintaining databases for data collection, configuring process historians and using reporting tools to present process data to operations & management, tuning control loops, providing control system startup services, troubleshooting existing control systems and providing control system qualifications. Solid understanding of object-oriented software development & delivery methodologies Expertise with the design, implementation, maintenance and troubleshooting of virtual server-based control system architectures, and understanding of control system network topology, i.e. Ethernet, Ethernet/IP, ControlNet, DeviceNet, etc. Knowledge of process instrumentation specification, installation & troubleshooting, and control panel design, check-out, commissioning & troubleshooting Hands-on experience rapidly troubleshooting and solving equipment & instrument-related issues during start-up and commissioning and perform complex system testing Experience working at customer sites supporting the installation & commissioning of equipment and systems. A DNA comprised of collaboration and teamwork. We are seeking Application Knowledge in: PLC Programming with Rockwell Studio5000, RSLogix5000 Ability to program in RLL, SFC and ST HMI Programming using one or more of Rockwell FTView ME and SE, Wonderware System Platform, Inductive Automation Ignition Configuration & use of one or more of Wonderware DAS/OI Server, FactoryTalk Gateway, RSLinx, RSNetWorx, KepServerEx Configuration & development of one or both of Wonderware InBatch & Rockwell FTBatch Configuration & development using one or more of Wonderware Historian, FTHistorian, OSI PI Use of SQL for database creation, query & management.Ability to develop stored procedures, functions & views and use of SQL commands for integration of control systems to back-end databases. Familiarity with SSRS for reporting Configure & operate Allen Bradley PowerFlex Drives via manual HIM or through PLC programming Configuration, use & troubleshooting of Allen Bradley Stratix switches Experience programming various other control systems is desired (i.e., GE Fanuc, Siemens, DeltaV, Honeywell DCS, GE iFix) You may have: Bio Reactors Skid System Controls Clean/Steam in Place Freeze Dryers Autoclave Control Systems Centrifuge Systems Building Management & HVAC Control Systems Thermal Oxidizer Systems Purified Water Finished Product Transfer Systems Granulator Control Systems Boilers and Boiler Control Systems Bulk Material Handling and Processing Laboratory Systems Pasteurization and Homogenization Wastewater Treatment Weighing and Metering Systems Wet or Dry Blending System And many more… Benefits & Perks: 401k + match + prompt enrollment. E Tech Group employees are 100% vested upon entry. Prompt enrollment into Medical, Dental, and Vision benefits. Generous paid time off that includes paid vacation, paid holidays, paid family leave and sick time off. Learning and growth are key parts of the E Tech culture. We provide you with training and continuing education from day one, so you can advance your career. As an E Tech associate, you can unlock your greatest potential through challenges and opportunities. E Tech Group is an Equal Opportunity / Affirmative Action Employer. Applicants are considered for employment without regard to race, color, religion, sex, age, disability, military status, genetic information, gender identity, sexual orientation, citizenship status, or any other basis prohibited by law. E Tech Group will provide reasonable accommodations to qualified individuals with disabilities and for religious beliefs. #LI-BB1

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for Outbound Sales Representatives to support a variety of projects while representing some of the most recognizable brands in the world. In this role, you will make outbound calls to prospective customers and upsell existing products and services while providing excellent customer service. If you believe you have a positive and persuasive personality and have the drive to succeed, this is the career for you! With our industry-leading training program, you are sure to thrive and grow. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. * ------------- POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer satisfaction, you will need to be a confident, fully engaged team player who is dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: * Handle inbound and outbound contacts in a courteous, timely, and professional manner. * Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services. * Listen to customers, understand their needs, and resolve customer issues. * Research systems to find missing information; coordinate with other departments to resolve issues as applicable * Utilize systems and technology to complete account management tasks. * Accurately document and process customer orders in appropriate systems. * Follow all required scripts, policies, and procedures. * Comply with requirements surrounding confidential information and personal information. * Escalate customer issues to the appropriate staff and managers for resolution as needed. * Attend meetings and training and review all new training material to stay up to date on program knowledge, systems, and process changes. * Adhere to all attendance and work schedule requirements. STANDARD QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications * Must be 18 years of age or older * High school diploma or equivalent * Excellent organizational, written, and oral communication skills * The ability to type swiftly and accurately (20+ words a minute) * Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Basic understanding of Windows operating system * Highly reliable with the ability to maintain regular attendance and punctuality * The ability to evaluate, troubleshoot, and follow-up on customer issues * An aptitude for conflict resolution, problem-solving, and negotiation * Must be customer service oriented (empathetic, responsive, patient, and conscientious) * Ability to multi-task, stay focused, and self-manage * Strong team orientation and customer focus * The ability to thrive in a fast-paced environment where change and ambiguity prevalent * Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) * One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment * State or Federal work experience CONDITIONS All MCI Locations * Must be authorized to work in the country where the job is based. Subject to the program and location of the position * Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. * Must be willing to submit to drug screening. Job offers are contingent on drug screening results. PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. COMPENSATION, BENEFITS, INCENTIVES, AND REWARDS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: * Paid Time Off: Earn PTO and paid holidays to take the time you need. * Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! * Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. * Retirement Savings: Secure your future with retirement savings programs, where available. * Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. * Life Insurance: Access life insurance options to safeguard your loved ones. * Supplemental Insurance: Accident and critical illness insurance * Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. * Paid Training: Learn new skills while earning a paycheck. * Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. * Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. DISCLAIMER The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. Qualifications Entry-Level

JOB TYPE Full-Time PAY TYPES Hourly + Bonus APPLICATION DETAILS No Resume Required, Entry-Level MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We're expanding our team in Dallas, TX and looking for enthusiastic Call Centre Agents to join our fast-growing organization. In this role, you'll handle inbound phone interactions with both residential and business customers delivering exceptional service, resolving inquiries, and promoting relevant products and services. This is an excellent opportunity for individuals who are dependable, eager to learn, and passionate about customer care. We offer flexible scheduling with both full-time and part-time positions available. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. * ------------- POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: * Manage inbound and outbound calls in a courteous and professional manner * Resolve customer issues efficiently, aiming for first-call resolution * Research internal systems to retrieve missing information and collaborate with other departments as needed * Accurately document customer interactions and process claims * Engage in solution-focused conversations to identify the best options for customers * Use training materials and knowledge bases to provide accurate information while following scripts and procedures * Maintain confidentiality and handle sensitive information appropriately * Escalate complex issues to supervisors or specialized teams when necessary * Stay current on program updates, systems, and procedures through regular training and meetings * Adhere to attendance and scheduling requirements CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications * Must be 18 years or older * High school diploma or equivalent * Strong verbal, written, and organizational communication skills * Typing speed of at least 20 words per minute * Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) * Familiarity with Windows operating systems * Reliable and punctual with excellent time management * Strong problem-solving and conflict resolution skills * Customer-focused with empathy, patience, and professionalism * Able to multitask, self-manage, and stay focused * Team-oriented with a collaborative mindset * Comfortable working in a fast-paced, dynamic environment * Excellent interpersonal skills and the ability to build rapport with customers and colleagues CONDITIONS OF EMPLOYMENT All MCI Locations * Must be authorized to work in the country where the job is based. Subject to the program and location of the position * Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. * Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: * Paid Time Off: Earn PTO and paid holidays to take the time you need. * Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! * Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. * Retirement Savings: Secure your future with retirement savings programs, where available. * Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. * Life Insurance: Access life insurance options to safeguard your loved ones. * Supplemental Insurance: Accident and critical illness insurance * Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. * Paid Training: Learn new skills while earning a paycheck. * Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. * Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. DISCLAIMER The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. Qualifications Entry-Level

JOB TYPE Full-Time PAY TYPES Hourly + Bonus MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator with a passion for sales and a positive attitude? We're looking for Outbound Sales Representatives to support a variety of exciting projects for some of the world's most recognizable brands. In this role, you'll connect with prospective customers, promote and upsell products and services, and deliver exceptional customer experiences. With our industry-leading training, you'll be equipped to thrive and grow in a fast-paced, performance-driven environment. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. * ------------- POSITION RESPONSIBILITIES Key Responsibilities: * Make outbound and receive inbound calls in a professional and courteous manner * Educate customers on products and services, identifying upsell opportunities * Understand customer needs and recommend tailored solutions * Use internal systems to manage accounts and process orders accurately * Research and resolve customer issues, coordinating with other departments as needed * Follow scripts, policies, and procedures to ensure consistency and compliance * Maintain accurate records and safeguard customer information * Escalate complex issues to supervisors or appropriate teams * Stay current with training, updates, and system changes * Meet attendance, punctuality, and performance expectations CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications * Must be 18 years or older * High school diploma or equivalent * Excellent verbal and written communication skills * Ability to type 20+ words per minute * Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) * Familiarity with Windows operating systems * Dependable and punctual with a strong work ethic * Strong problem-solving and conflict resolution skills * Customer-focused, empathetic, and solution-oriented * Ability to multitask and manage time effectively * Comfortable in a fast-paced, evolving environment * Team player with strong interpersonal skills CONDITIONS OF EMPLOYMENT All MCI Locations * Must be authorized to work in the country where the job is based. Subject to the program and location of the position * Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. * Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: * Paid Time Off: Earn PTO and paid holidays to take the time you need. * Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! * Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. * Retirement Savings: Secure your future with retirement savings programs, where available. * Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. * Life Insurance: Access life insurance options to safeguard your loved ones. * Supplemental Insurance: Accident and critical illness insurance * Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. * Paid Training: Learn new skills while earning a paycheck. * Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. * Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. DISCLAIMER The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. Qualifications Entry-Level

JOB TYPE Full-Time MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. As a day shift Call Center Agent, you will be either dedicated to a specific project or handle blended inbound and outbound phone, chat, and e-mail interactions on behalf of multiple clients. There are a wide variety of project openings for some of the most recognizable brands in the world! In this role, you will provide customer service and educate and upsell customers on products and services. Candidates should be highly reliable, have excellent communication skills, and be willing to learn on the job every day. Schedules vary by site and project. This is an on-site, entry-level position with competitive compensation commensurate with experience. Bi-lingual (Spanish-speaking) candidates are encouraged to apply. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. * ------------- POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers nationwide each week to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you must be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: * Handle inbound and outbound contacts in a courteous, timely, and professional manner. * Ensure first-call resolution through problem-solving and effective call handling. * Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed * Accurately document and process customer claims in appropriate systems. * Lead fact-finding discussions to determine the best options for the customer. * Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures. * Comply with requirements surrounding confidential information and personal information. * Escalate customer issues to the appropriate staff for resolution as needed. * Attend meetings and training to stay up to date on program knowledge, systems, and process changes. * Adhere to all attendance and work schedule requirements. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications * Must be 18 years of age or older * High school diploma or equivalent * Excellent organizational, written, and oral communication skills * The ability to type swiftly and accurately (20+ words a minute) * Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Basic understanding of the Windows operating system * Highly reliable with the ability to maintain regular attendance and punctuality * The ability to evaluate, troubleshoot, and follow up on customer issues * An aptitude for conflict resolution, problem-solving, and negotiation * Must be customer service oriented (empathetic, responsive, patient, and conscientious) * Ability to multi-task, stay focused, and self-manage * Strong team orientation and customer focus * The ability to thrive in a fast-paced environment where change and ambiguity are prevalent * Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) * One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment * State or Federal work experience CONDITIONS OF EMPLOYMENT All MCI Locations * Must be authorized to work in the country where the job is based. Subject to the program and location of the position * Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. * Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: * Paid Time Off: Earn PTO and paid holidays to take the time you need. * Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! * Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. * Retirement Savings: Secure your future with retirement savings programs, where available. * Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. * Life Insurance: Access life insurance options to safeguard your loved ones. * Supplemental Insurance: Accident and critical illness insurance * Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. * Paid Training: Learn new skills while earning a paycheck. * Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. * Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. DISCLAIMER The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. Qualifications Entry-Level

JOB TYPE Full-Time PAY TYPES Hourly + Bonus MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for Inbound Sales Representatives to support a variety of projects while representing some of the most recognizable brands in the world. In this role, you will take inbound calls from prospective customers and upsell existing ones while providing customers information on client products and services. If you believe you have a positive and persuasive personality and have the drive to succeed, this is the career for you! With our industry-leading training program, you are sure to thrive and grow. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. * ------------- POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer satisfaction, you will need to be a confident, fully engaged team player who is dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: * Handle inbound and outbound contacts in a courteous, timely, and professional manner. * Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services. * Listen to customers, understand their needs, and resolve customer issues. * Research systems to find missing information; coordinate with other departments to resolve issues as applicable * Utilize systems and technology to complete account management tasks. * Accurately document and process customer orders in appropriate systems. * Follow all required scripts, policies, and procedures. * Comply with requirements surrounding confidential information and personal information. * Escalate customer issues to the appropriate staff and managers for resolution as needed. * Attend meetings and training and review all new training material to stay up to date on program knowledge, systems, and process changes. * Adhere to all attendance and work schedule requirements. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications * Must be 18 years of age or older * High school diploma or equivalent * Excellent organizational, written, and oral communication skills * The ability to type swiftly and accurately (20+ words a minute) * Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Basic understanding of Windows operating system * Highly reliable with the ability to maintain regular attendance and punctuality * The ability to evaluate, troubleshoot, and follow-up on customer issues * An aptitude for conflict resolution, problem-solving, and negotiation * Must be customer service oriented (empathetic, responsive, patient, and conscientious) * Ability to multi-task, stay focused, and self-manage * Strong team orientation and customer focus * The ability to thrive in a fast-paced environment where change and ambiguity prevalent * Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) * One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment * State or Federal work experience CONDITIONS OF EMPLOYMENT All MCI Locations * Must be authorized to work in the country where the job is based. Subject to the program and location of the position * Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. * Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: * Paid Time Off: Earn PTO and paid holidays to take the time you need. * Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! * Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. * Retirement Savings: Secure your future with retirement savings programs, where available. * Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. * Life Insurance: Access life insurance options to safeguard your loved ones. * Supplemental Insurance: Accident and critical illness insurance * Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. * Paid Training: Learn new skills while earning a paycheck. * Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. * Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. DISCLAIMER The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. Qualifications Entry-Level