Senior Operations Manager jobs at Massachusetts General Hospital - 27 jobs

Dana-Farber Cancer Institute's Informatics & Analytics (I&A) department serves patients present and future, by collaboratively building a sustainable informatics and analytics ecosystem of tools and services to support and grow the Institute's research, clinical, and business missions. The Director of AI Operations and Services leads the development and delivery of AI-related applications and services within the Informatics & Analytics department. This role oversees a team of 10+ FTEs and collaborates with both I&A and non-I&A stakeholders to implement AI solutions that support research, clinical, and operational goals. The Director serves as a subject matter expert in AI governance and strategy, contributing to institutional policy and compliance. This position reports to the Vice President of Computational and AI Services and plays a key role in shaping Dana-Farber's AI ecosystem. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high‑risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School‑affiliated hospitals. Responsibilities Serve as the primary subject‑matter expert and technical leader for AI use cases within Informatics & Analytics. Collaborate with I&A Research, Clinical, and Operational leaders to design and deliver AI solutions that support their strategic priorities. Manage delivery of AI expertise and services to DFCI researchers through the Informatics Core. Contribute to institutional AI strategy and policy development, including compliance with regulatory guidelines. Serve as a core member of the DFCI AI Governance Committee. Collaborate with Clinical Informatics and AI Governance to ensure safe and effective deployment of clinical AI solutions. Provide technical leadership for Dana‑Farber's participation in the Cancer AI Alliance (CAIA) federated learning collaboration. Manage a $3-5M budget and oversee AI and data‑science core services, including service level agreements with Informatics Core clients and vendor partnerships. Represent Dana‑Farber in external AI collaborations and maintain awareness of industry trends and best practices. Represent Dana‑Farber in conversations with AI leaders from other cancer centers and with AI/cloud vendors (e.g., Microsoft, Amazon, Google Cloud, Databricks, NVIDIA). Manages a group of 10+ FTE or budget equivalent, which includes other people managers. The director manages multiple teams. May supervise up to 20 additional FTE via matrix or vendor partnerships, including outsourced and offshore resources. Qualifications Master's degree in a relevant STEM field required. PhD preferred. 10 years of relevant professional experience. 5 years of direct people management experience. Experience in Biomedical or Healthcare setting. Expertise in AI, data science, and machine learning applications in healthcare and research. Experience designing and deploying scalable AI systems for healthcare, preferably including one or more of radiology, digital pathology, medical text, audio recordings, claims data, or location data. Proficiency in supervised/unsupervised learning, neural networks, NLP, and LLMs for clinical use cases. Experience with AI frameworks, cloud services, and HIPAA‑compliant deployments. Knowledge of MLOps practices and tools such as MLFlow for model lifecycle management. Familiarity with healthcare data standards (e.g., DICOM, OMOP, FHIR, HL7). Demonstrated ability to collaboratively develop and execute AI strategy in a healthcare setting. Strong leadership skills with experience hiring and managing multidisciplinary teams and mentoring staff. Experience developing AI governance and compliance processes and policies. Ability to translate AI models into clinical products and services. Excellent communication and collaboration skills with a client‑service orientation. Professionalism, adaptability, and a team‑first mindset. Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA) $212,100 - $234,300 At Dana‑Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana‑Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEOC Poster #J-18808-Ljbffr

A leading pediatric health system is seeking a Vice President of Revenue Cycle Operations to provide strategic leadership across core functions. The role requires 12+ years of experience and expertise in revenue cycle management, with a goal to enhance financial performance and operational processes. The ideal candidate will possess strong leadership skills and a deep understanding of healthcare reimbursement. The position offers an opportunity to drive essential transformation within the organization. #J-18808-Ljbffr

The Vice President of Revenue Cycle Operations at Boston Children's Hospital will provide strategic and operational leadership across core revenue cycle functions, including Financial Clearance, Coding, Revenue Integrity, and Accounts Receivable Management. This role is pivotal in driving financial performance, reducing uncollectible accounts and AR days, improving operational processes, and preparing the organization for enterprise-level transformation. The VP will align people, processes, and technology strategies to protect and enhance BCH's $3B+ annual revenue. The ideal candidate brings deep revenue cycle expertise, a strong operational mindset, and the ability to lead through complexity. As a key leadership position, this role will shape the next phase of BCH's revenue cycle evolution-delivering both immediate results and long-term readiness. Key Responsibilities Strategic Leadership & Transformation Develop and execute a multi-year transformation roadmap to position BCH as a top-performing revenue cycle organization. Align strategies across departments to enhance enterprise capabilities in coding, accounts receivable, revenue integrity, and financial clearance. Serve as a key advisor and second-in-command to the SVP, Revenue Cycle, providing executive-level oversight across initiatives and teams. Operational Oversight Provide day-to-day leadership and accountability for: Pre-Service Financial Clearance Coding (Inpatient & Outpatient) Revenue Integrity Hospital Accounts Receivable Ensure achievement of departmental KPIs, including targets for uncollectible rates, AR days, clean claim rates, and denial prevention. Revenue Performance & Risk Management Drive initiatives to reduce uncollectible accounts toward a goal of 2.0% of NPSR (FY27 target). Lead strategies to decrease AR days from 80+ to ~70 while improving cash flow and reducing cost to collect. Protect and optimize BCH's $3B+ annual revenue through strong controls, visibility, and accountability. Talent & Succession Development Mentor and develop Director and Senior Director-level leaders to ensure operational excellence and leadership continuity. Build bench strength within mid-level management to support organizational growth and succession planning. Collaboration & Integration Partner with Clinical Departments, IT (Epic), Finance, Health Information Management, Patient Care Services, and Foundation entities to align integrated revenue strategies. Drive collaboration between hospital and physician revenue cycle teams to enhance transparency and overall performance. Qualifications Bachelor's degree in Healthcare Administration, Business, Finance, or related field required; advanced degree (MBA, MHA, or related discipline) preferred. 12+ years of progressive leadership experience in revenue cycle operations, preferably in an extensive academic or pediatric health system. Demonstrated success in leading complex, multi-functional teams and large-scale revenue cycle transformation initiatives. Proven experience managing hospital and professional revenue cycle functions, including coding, AR, revenue integrity, and financial clearance. Expertise in Epic and modern revenue cycle technologies, analytics, and automation strategies. Strong financial acumen with understanding of healthcare reimbursement, DRGs, denials management, and payer dynamics. Knowledge of compliance and full revenue cycle operations in complex healthcare environments. Skilled in using data and automation to drive performance and efficiency improvements. Ability to lead and develop high-performing teams, drive change, and deliver measurable results. Effective communicator with the ability to influence across clinical, financial, and administrative stakeholders. Proven capacity to balance strategic priorities with day-to-day operational execution in a fast-paced environment. #J-18808-Ljbffr

A prominent cancer research and treatment institution seeks a Director of Legal Operations to enhance operational efficiency within the Office of General Counsel. This role involves leading a team, managing an outside counsel program, and optimizing legal technology. The ideal candidate will have a Bachelor's degree, 8 years of relevant experience, and strong financial acumen. The position is located in Massachusetts, offering a competitive salary range of $170,500-$203,400. Interested candidates are encouraged to apply in a diverse and inclusive environment. #J-18808-Ljbffr

The Director of Legal Operations will lead Dana-Farber Cancer Institute's efforts to enhance operational efficiency and business processes within the Office of General Counsel (OGC); oversee an outside counsel management program; identify, select, implement and optimize tools and technology; and partner closely with OGC's Intellectual Property team and the Innovations Office to manage the costs of maintaining Dana-Farber's extensive patent portfolio. This role will also manage a core team of legal operations and administrative professionals and drive continuous improvement using Lean Six Sigma methodologies. In partnership with Finance, the Director will manage and track legal spend across multiple cost centers and oversee monthly accruals of legal fees to support month-end close, reporting, and forecasting. This position reports directly to the Senior Vice President and General Counsel and collaborates with leaders across Innovations, Finance, Human Resources, Information Technology, and other teams across Dana-Farber. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Strategic Legal Operations & Process Excellence: Advise the General Counsel and senior leadership on the operational and strategic management of the department; lead process improvements and implement Lean Six Sigma methodologies to reduce costs and increase efficiency; establish and maintain data-driven metrics and analytics to maximize resources and performance; define and standardize workflows and governance; provide guidance across the organization as a member of multidisciplinary project teams; and serve on the legal leadership team to foster strong internal communications, high team performance, and team member well-being across the OGC. Outside Counsel Management: Oversee a comprehensive outside counsel management program that harmonizes engagement and performance, improves efficiency, and reduces costs; optimize the use of e-billing/legal spend and matter management technologies, including alignment of internal business processes and tools to drive efficiency, better decision-making, and cost reduction; and collaborate with internal counsel, external law firms, and benchmarking data to manage outside counsel performance, rates, and spend in accordance with firm guidelines and service-level expectations. Legal Finance, Budgeting & Accruals: Serve as the Legal Department's primary liaison with DFCI's Finance Department and the Innovations Office on finance matters; partner closely with Finance to manage budgeting, forecasting, monthly accruals, and budget variance analysis on legal spend; manage and track legal spend and ensure accurate allocation, in partnership with Finance and other stakeholders; coordinate with Finance to ensure accurate month-end close, reporting, and forecasting of legal fees; and support strategic short and long-term projects focused on efficient use of internal and external legal resources. Legal Technology, Data & Knowledge Management: Serve as the Legal Department's primary liaison with DFCI's Information Technology (IT) Department; partner with IT to assess, select, deploy, and maintain information systems, programs, and tools that support knowledge management and legal operations; ensure effective data governance and system integrations across platforms; and collaborate with IT to develop and implement dashboards and reporting that enhance information sharing, transparency, and decision-making. Leadership, Engagement & Well‑Being: Manage and develop a high-performing team of legal operations and administrative professionals; set clear goals and performance metrics; provide coaching, mentoring, and professional development opportunities; optimize resource planning and workload management; and cultivate an inclusive, collaborative culture focused on excellence, continuous improvement, and well-being. SUPERVISORY RESPONSIBILITIES Directly manages team of administrative and legal operations professionals. QUALIFICATIONS Bachelor's degree required in a related field of study such as Pre‑Law, Political Science, or Paralegal Studies; or Business Administration or Management. 8 years of substantive legal operations and project management experience required in corporate legal department or law firm, including outside counsel management, financial management and legal technology selection and implementation. Demonstrated experience using formal project management and process improvement tools and techniques (e.g., Lean Six Sigma). Experience with e-billing/legal spend management, matter management, contract lifecycle management, extranets/online data rooms, collaboration tools, and SharePoint. A continuous improvement mindset with the willingness to challenge assumptions and propose bold, practical solutions. People leadership experience, including building, coaching, and developing high-performing teams. Change management experience preferred. Project Management Professional (PMP) or Six Sigma certification is strongly preferred. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED Deep legal operations expertise across outside counsel management, legal spend management, matter management, contract lifecycle management, and knowledge management. Strong financial acumen, including GAAP concepts, accruals, forecasting, and variance analysis. Proven ability to manage budgeting, forecasting, accruals, and variance analysis; familiarity with finance principle and month-end close processes. Advanced data literacy with the ability to define KPIs, build and interpret dashboards, and use benchmarking to drive performance and decision‑making. Proven process improvement capabilities (e.g., Lean Six Sigma), including process mapping, workflow design, and governance establishment to reduce cost and increase efficiency. Demonstrated ability to design and manage an outside counsel program: rate benchmarking, alternative fee development, RFPs/panel selection, performance scorecards, and enforcement of outside counsel guidelines. Proficiency with legal operations technologies and related integrations (e-billing/legal spend platforms, matter management, CLM, collaboration tools, SharePoint), and ability to partner with IT on requirements, selection, implementation, UAT, and change adoption. Demonstrated ability to function as a change agent, champion continuous improvement, and lead organizational adoption of new processes, tools, and operating models. Excellent oral and written communication skills, including creating executive-level presentations and clear, actionable reports. Strong analytical skills and facility with numbers; advanced Excel and comfort with BI/reporting tools to translate data into insights. Ability to build relationships and function in a highly matrixed, consensus-driven, and academic environment. Excellent stakeholder management skills. Strong analytical skills and data literacy, including the use of metrics, dashboards, and benchmarking to drive performance. A continuous improvement mindset with the willingness to challenge assumptions and propose bold, practical solutions. Ability to collaborate effectively across cross‑functional teams of legal executives and business partners. Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA) $170,500-$203,400 At Dana‑Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff that offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana‑Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEOC Poster #J-18808-Ljbffr

A renowned cancer research institute in Boston seeks a Director of AI Operations and Services to lead development and delivery of AI services within the Informatics & Analytics department. The role requires extensive experience in AI applications in healthcare, supervising a team, and managing substantial budgets. Ideal candidates will hold a Master's degree with significant professional experience. This position offers a pay range of $212,100 - $234,300 and supports innovative AI strategies in a collaborative environment. #J-18808-Ljbffr

The Senior Consulting Manager supports large-scale transformations at Dana-Farber as well as planning and decision-making regarding the company's most critical business issues and strategic priorities. The Senior Consulting Manager employs a hypothesis-driven approach to planning, facilitates Institute leadership decisions on complex topics, provides in-depth analysis, and maintains project structure to drive large-scale organizational change. They will work on multiple highly complex, ambiguous projects simultaneously. May work independently or in partnership with Principal, Director and Senior Directors and may lead small project teams. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Responsibilities Overall Drives large-scale organizational change Works on multiple Institute-wide, highly complex, ambiguous projects simultaneously Participates in the identification of value creation opportunities and implements planning structures to realize value Hypothesis-Driven Approach to Planning Applies a structured, hypothesis-driven approach to problem solving and using analytical tools and frameworks to develop solutions to complex business challenges Conducts analysis, research and projections for complex negotiations and strategic decisions; develops and implements systems to organize and analyze data Creates business cases for strategic programs and initiatives Leads ad hoc research and due diligence relating to new projects and initiatives; translates business and competitive intelligence research back into projects Articulates recommendations or options to support a definitive decision Transformation & Execution Creates project roadmaps and workplans that align with project vision and goals Tracks, reports on, and executes project workplans Identifies and escalates issues and risks Manages project management office functions including program management, tools and methodologies, roadmap development and management, risk mitigation, reporting, interdependency management, resource management, strategic communications, impact creation plan management, financial management, change management, and governance and stakeholder management Works with cross-functional teams to understand the impact of changes on different departments and ensure that transformation goals are aligned across the organization Collaboratively plans with anticipated new clinical partners Identifies and highlights likely business and financial impacts associated with program planning or expansion, as well as required implementation dependencies, issues, and risks to serve as input to prioritization and planning process Conducts impact analyses to assess Institutional/stakeholder readiness for change adoption and applies change management processes and tools to support adoption of change. Supports the design, development, delivery, and management of project/change related communications Stakeholder Management Works collaboratively with cross-functional teams and interacts independently with staff, mid-level, and executive leaders throughout the organization (including C-Suite) Builds and maintains consensus with stakeholders on project goals, critical issues, workplan, implications, recommendations, and implementation plan Develop and secure stakeholder commitment to recommendations and implement plans Maintains relationships with stakeholders and keeps them up to date on project status Consulting Infrastructure Collaboratively creates consulting frameworks and approaches that can be leveraged across projects and fit to purpose to accelerate speed to insights and results Collaboratively develops and defines project infrastructure (work plans, roadmaps, timelines, resources, milestones, KPIs, etc.); anticipates, identifies, manages and resolves risks to project status, milestones, timelines; develops and presents updates/metric reports to leadership Creates work products based on consulting best practices Utilizes and continues to improve and refine a standard set of strategy development, consulting, and business planning tools People Leadership Work collaboratively with department and organizational peers to ensure maximum performance by providing purpose, direction and motivation May lead small project teams Contributes to Planning and Consulting staff development, as well as internal departmental process and performance improvement Models and encourages high level of attention to detail and a commitment to producing high-quality results SUPERVISORY RESPONSIBILITIES: May provide training and guidance to others, including project team members. Qualifications Bachelor's degree required; relevant Master's degree strongly preferred (MBA, MPH, MHA, MSW). 5 years of professional work experience, including at least 3 years in strategic planning, business planning, and/or consulting, required. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Demonstrated ability to work closely and effectively with all levels of the organization Knowledge of large-scale transformations, strategic planning, and consulting practices, as well as experience within the healthcare field Excellent planning, project management, facilitation, and organizational skills, with the demonstrated ability to work on multiple concurrent projects simultaneously in a complex, deadline-driven environment Excellent written and oral communication skills with ability to deliver presentations to a wide variety of audiences -up to and including executive level and C-Suite executives Excellent problem-solving skills Role-model results-orientation, teamwork, communication, and interpersonal skills to other members of team Demonstrated ability to navigate complex and consensus driven environments to facilitate decision making Ability to effectively design and facilitate large meetings Ability to deal effectively with highly ambiguous and evolving situations while exhibiting calm presence to stakeholders and team members Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA) $143,800 - $165,000 At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEOC Poster #J-18808-Ljbffr

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Mass General Brigham (MGB), a not-for-profit academic healthcare system established in 1994 by Brigham and Women's Hospital (BWH) and Massachusetts General Hospital (MGH), provides a full continuum of care, encompassing two academic medical centers (AMCs), community and specialty hospitals, a managed care organization, a network of employed and affiliated physicians, community health centers, home care, home hospital, a health insurance plan, and other health-related entities. MGB is dedicated to advancing patient care, research, education, and community service through innovation, performance, and high reliability across all components of our delivery system. The MGB Heart and Vascular Institute (HVI) is home to more than 2,500 clinicians and staff. The team provides care in more than 40 settings across the MGB enterprise and provides more than 350K ambulatory visits, 25,000 procedures, and 150,000 echocardiograms. The MGB HVI team produces more than 1,000 research publications annually and has more than $180M in annual research expenditures. Qualifications Role Summary: The MGB HVI is seeking an exceptional leader to serve as a Senior Director leading the HVI Cardiology ambulatory and inpatient areas across AMCs. As the Heart and Vascular Institute continues with MGB integration and coordination across all sites, the Senior Director will play an integral part in delivering efficient, patient centered clinical operations, as well as development and execution of a strategic MGB wide vision for ambulatory and inpatient services. The Senior Director will work closely with hospital and HVI leadership to ensure close alignment with the system structure and goals. Working closely with the HVI clinical and administrative leadership, the Senior Director will oversee integrated, patient centered, and optimized clinical operations across Cardiology ambulatory practices and inpatient services. This person will establish common expectations, processes, and systems to improve the consistency of practice operations across Cardiology ambulatory sites. Working closely with the MGB Ambulatory Care Transformation team, the Senior Director will help to lead improvements for a single access point for scheduling into Cardiology and receiving testing across the system. Working closely with the AMC and Community physician leadership, the Senior Director will develop strategies for maximizing MGB inpatient assets in the community, increasing utilization of MGB Home Hospital, improving patient transfers, establishing care team models, and delivering on efforts that reduce patient length of stay. Strategic development: * In partnership with HVI leadership, the Senior Director determines the overall vision, mission, direction, goals, and objectives for cardiovascular ambulatory and inpatient operations. * Provides operational oversight and participates as a critical leader determining staffing, equipment, space needs, workflows, finances, and other interfaces with hospital departments. * Identifies, evaluates, and recommends new business ventures, affiliations, and partnerships consistent with the strategic plans and the growth and market objectives of the AMCs. Works with departmental and hospital leadership and relevant MGB departments to prepare the necessary business plans and documentation. * Serves as a critical member and senior leader for the Heart and Vascular Institute administrative team(s). Establishes and maintains clear communications with Institute leaders as to each area's performance. Interacts and builds strong working relationships with peers and clinical leadership from other divisions and hospitals. Cross covers as needed to support leadership in the Institute. * Works with hospital leadership to evaluate and monitor performance of the AMCs to support the delivery of services and the operational goals of cost containment, quality enhancement, developing a culture of safety, and patient experience. * Develops leadership structure that maximizes clinical integration and coordination with ambulatory practices in the community. Clinical Operations: * Develop a series of operational standards and metrics for a consistent patient and provider experience across the Heart and Vascular Institute. Integrated standards include (but are not limited to) * Template utilization * Staffing ratios * MD/APP teams * Follow up visit frequency by MD/diagnosis * New pt/Est slots per session * Clinic schedules and visit lengths * Call coverage and scheduling support * Develops practice staffing workflows with best practices for optimal staffing experience. Ensures top of license activity for range of staff roles. * Facilitate providers and staff going to multiple locations and practices across HVI as desired. * In collaboration with HVI leadership, leads the evaluation, development, and implementation of strategies for the growth, improved access, eliminating cancellations, and integration of clinical services throughout MGB. * Develops a consistent inpatient coverage team model across AMCs to accommodate current and increased bed growth over the next several years. * Develop and implement strategies to optimize decanting of secondary care out of AMCs to community hospitals and home hospital. * In partnership with relevant chiefs, ACMO, directors, and clinical operations leaders, oversees operations of clinical services provided in ambulatory and inpatient services across multiple campuses. Works to achieve system level clinical and quality goals. * Develops appropriate staffing models and ratios that accommodate ongoing ambulatory and inpatient growth. Project and forecast needs as part of the budgetary process. * Works with clinical leadership to develop, implement and maintain adequate staffing for management, administrative staff, medical assistants, nursing and other support staff to accommodate growth and access for ambulatory practices. Essential Functions: * Create and manage budgets, monitor financial performance, and take corrective action as needed. * Providing management, guidance and support to administrative leaders (5-8 FTEs), provides mentorship to ensure their success and to hold them accountable for achieving operational goals. * Quality and Safety - Monitor and evaluate the quality of work output Research and analyze data to identify areas of improvement. * Develop and implement strategies to improve the performance of the HVI procedural areas. * Achieve operational goals including volume, financial, people, quality and safety. * Develop, implement, and monitor policies and procedures to ensure efficient operations. * Develops letters, presentations, announcements, and other communications. * Keeps current regarding trends and developments in the health care field. * Serves as a stand-in for the HVI Administrators in relevant meetings if needed and on committees as needed or assigned by EA. * Leads or participates in special projects or other related tasks as requested or required. * Supports the development HVI website material. * Performs other duties as assigned * Complies with all policies and standards Other * Oversees general administrative matters. * Develops letters, presentations, announcements, and other communications. * Keeps current regarding trends and developments in the health care field. * Serves as a stand-in for the HVI Administrators in relevant meetings if needed. * Serves on committees as needed or assigned by EA. * Leads or participates in special projects or other related tasks as requested or required. * Supports the development HVI website material. Additional Job Details (if applicable) Qualifications * Master's degree in business administration, public health, public administration strongly preferred. Bachelor's required. * 5+ years administrative/management experience in an academic medical center required. * Supervisory experience required. * Outstanding organizational skills to manage many competing responsibilities and priorities. * Ability to delegate, effectively supervise, and plan for the timely and successful completion of objectives. * Exceptional interpersonal skills and a high degree of social facility in obtaining cooperation and support from a broad range of people. * Demonstrated ability to interact with all members of the organization in ways that enhance understanding, respect, cooperation, and problem solving. * Excellent verbal and written communication skills to communicate effectively with a large and diverse constituency including departmental leadership, administrative staff, clinical and research faculty, and leaders across the AMCs and MGB. * Excellent negotiation skills in complex internal and external situations. * The ability to independently resolve quickly most problems encountered. * Demonstrated sensitivity, discretion, and judgment regarding confidential matters. Remote Type Onsite Work Location 55 Fruit Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $121,908.80 - $177,351.20/Annual Grade 9 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

The Director of Legal Operations will drive Dana-Farber's efforts to enhance operational efficiency and business processes for its Legal Department, activate and lead a global outside counsel management program, lead the identification, selection, and implementation of tools and technology, partner with the Intellectual Property team within the Legal Department and with the Innovations Office to manage the costs of our extensive patent portfolio, and lead a core team of professionals focused on the operations of managing Dana-Farber's IP portfolio. This position will report directly to the Senior Vice President and General Counsel and work closely with other executives, members of the Legal Department as well as business partners in Innovations, Finance and other colleagues across the organization. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. **Primary Duties and Responsibilities:** - Strategic Legal Operations & Process Excellence: Advise the General Counsel and senior leadership on the operational and strategic management of the department; lead process improvements and implement Lean Six Sigma methodologies to reduce costs and increase efficiency; establish and maintain data-driven metrics and analytics to maximize resources and performance; define and standardize workflows and governance; provide guidance across the organization as a member of multidisciplinary project teams; and serve on the legal leadership team to foster strong internal communications, high team performance, and team member well-being across the OGC. - Outside Counsel Management: Oversee a comprehensive outside counsel management program that harmonizes engagement and performance, improves efficiency, and reduces costs; optimize the use of e-billing/legal spend and matter management technologies, including alignment of internal business processes and tools to drive efficiency, better decision-making, and cost reduction; and collaborate with internal counsel, external law firms, and benchmarking data to manage outside counsel performance, rates, and spend in accordance with firm guidelines and service-level expectations. - Legal Finance, Budgeting & Accruals: Serve as the Legal Department's primary liaison with DFCI's Finance Department and the Innovations Office on finance matters; partner closely with Finance to manage budgeting, forecasting, monthly accruals, and budget variance analysis on legal spend; manage and track legal spend and ensure accurate allocation, in partnership with Finance and other stakeholders; coordinate with Finance to ensure accurate month-end close, reporting, and forecasting of legal fees; and support strategic short and long-term projects focused on efficient use of internal and external legal resources. - Legal Technology, Data & Knowledge Management: Serve as the Legal Department's primary liaison with DFCI's Information Technology (IT) Department; partner with IT to assess, select, deploy, and maintain information systems, programs, and tools that support knowledge management and legal operations; ensure effective data governance and system integrations across platforms; and collaborate with IT to develop and implement dashboards and reporting that enhance information sharing, transparency, and decision-making. - Leadership, Engagement & Well Being: Manage and develop a high-performing team of legal operations and administrative professionals; set clear goals and performance metrics; provide coaching, mentoring, and professional development opportunities; optimize resource planning and workload management; and cultivate an inclusive, collaborative culture focused on excellence, continuous improvement, and well-being. **Knowledge, Skills and Abilities:** - Deep legal operations expertise across outside counsel management, legal spend management, matter management, contract lifecycle management, and knowledge management. - Strong financial acumen, including GAAP concepts, accruals, forecasting, and variance analysis. - Proven ability to manage budgeting, forecasting, accruals, and variance analysis; familiarity with finance principle and month-end close processes. - Advanced data literacy with the ability to define KPIs, build and interpret dashboards, and use benchmarking to drive performance and decision making. - Proven process improvement capabilities (e.g., Lean Six Sigma), including process mapping, workflow design, and governance establishment to reduce cost and increase efficiency. - Demonstrated ability to design and manage an outside counsel program: rate benchmarking, alternative fee development, RFPs/panel selection, performance scorecards, and enforcement of outside counsel guidelines. - Proficiency with legal operations technologies and related integrations (e-billing/legal spend platforms, matter management, CLM, collaboration tools, SharePoint), and ability to partner with IT on requirements, selection, implementation, UAT, and change adoption. - Demonstrated ability to function as a change agent, champion continuous improvement, and lead organizational adoption of new processes, tools, and operating models. - Excellent oral and written communication skills, including creating executive-level presentations and clear, actionable reports. - Strong analytical skills and facility with numbers; advanced Excel and comfort with BI/reporting tools to translate data into insights. - Ability to build relationships and function in a highly matrixed, consensus-driven, and academic environment. - Excellent stakeholder management skills. - Strong analytical skills and data literacy, including the use of metrics, dashboards, and benchmarking to drive performance. - A continuous improvement mindset with the willingness to challenge assumptions and propose bold, practical solutions. - Ability to collaborate effectively across cross-functional teams of legal executives and business partners. **Minimum Job Qualifications:** - Bachelor's degree in a related field of study such as Pre Law, Political Science, or Paralegal Studies; or Business Administration or Management required. - 8 years of substantive legal operations and project management experience in corporate legal department or law firm, including outside counsel management, financial management and legal technology selection and implementation. - Demonstrated experience using formal project management and process improvement tools and techniques (e.g., Lean Six Sigma). - Experience with e-billing/legal spend management, matter management, contract lifecycle management, extranets/online data rooms, collaboration tools, and SharePoint. - A continuous improvement mindset with the willingness to challenge assumptions and propose bold, practical solutions. - People leadership experience, including building, coaching, and developing high-performing teams. **License/Certification/Registration:** - Project Management Professional (PMP) or Six Sigma certification is strongly preferred. **Supervisory Responsibilities:** Yes, directly manages team of administrative and legal operations professionals. **Patient Contact:** No At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. **EEO Poster** . Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA). $170,500.00 - $203,400.00

Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary This leadership positions works with senior leadership to establish goals and objectives of a large team, or multiple teams. Essential Functions * Manages the activities of one or more teams of Digital professionals. * Focuses on achieving the deliverables on-time and within budget. * Employs service management and/or project management methodologies to deliver high quality work products. * Attracts, retains and develops high quality staff. * Establishes and maintains a work environment conducive to high performance. * Addresses the training and professional development needs of the staff. * Promotes and encourages a high-quality customer service experience for all customers - internal and external. * Collaborates well with other teams and departments to produce results. * May work with multiple vendors to assure delivery of contracted services and products. * May engage in negotiations with vendors. * Manages several medium to high complexity projects and/or services. The Opportunity The Security Operations Center (SOC) Senior Manager is a senior cybersecurity professional responsible for the oversight of a 24/7 hybrid SOC team supporting a large healthcare enterprise. In this role, the SOC Senior Manager leads internal SOC analysts and coordinates with a Managed Security Service Provider (MSSP) to monitor, detect, and respond to cybersecurity threats around the clock. This position functions as a bridge between technical security operations and executive leadership, ensuring the organization's digital assets stay protected while translating complex security issues into business terms. As the leader of an essential security function, the SOC Senior Manager has both operational and strategic responsibilities. This role requires technical mastery to support incident response, as well as deep experience in project management, organizational leadership, and strategic planning. The SOC Senior Manager ensures that security operations align with the NIST Cybersecurity Framework and comply with healthcare regulations such as HIPAA, driving continuous improvements to meet these frameworks. This role reports to the Director of Security Operations and collaborates closely with other cybersecurity and IT leaders to integrate SOC activities with the broader security strategy. Principal Duties and Responsibilities: * Provide day-to-day operational management of a 24/7 hybrid SOC. Oversee continuous security monitoring and incident response coverage for the enterprise, coordinating a team of internal analysts and MSSP resources to ensure threats are promptly detected, triaged, and addressed. * Lead and develop the SOC team (Analysts, Threat Hunters, Incident Responders). Actively mentor and coach personnel across skill levels, establishing clear career paths and performance expectations, conducting regular evaluations, and fostering a high-performance culture. * Govern and coordinate a Managed Security Service Provider (MSSP). Serve as the primary point of contact for the MSSP, overseeing their service delivery, monitoring Service Level Agreements (SLAs), and integrating their activities with internal SOC operations to maintain a seamless 24/7 defense. * Supervise security monitoring, detection, triage, escalation, containment, and incident investigation. Ensure that SOC processes (from initial alert handling to incident closure) are executed efficiently and in accordance with established playbooks and escalation procedures, acting as an escalation point and incident commander during high-severity security incidents. * Oversee and enhance security technologies. Manage and continuously improve the SOC technology stack - including platforms like SIEM, EDR, ticketing, SOAR, and cloud security controls in Azure, AWS, and GCP - to optimize threat detection and response capabilities. * Ensure alignment with cybersecurity frameworks and healthcare regulations. Maintain SOC policies, procedures, and controls in alignment with the NIST Cybersecurity Framework and the HIPAA Security Rule, using these standards to guide incident response plans and security operations. * Prepare documentation, dashboards, and executive-level reports. Develop and update comprehensive SOC documentation (procedures, playbooks, incident reports) and operational dashboards. Provide regular reports and briefings to executives on the organization's security posture, incident trends, and SOC performance against key objectives. * Identify, track, and report operational metrics and KPIs. Define key performance indicators (e.g., alert volumes, response times, mean time to detect/recover) and use them to measure SOC effectiveness. Analyze and report on these metrics through monthly dashboards and presentations, driving accountability and continuous improvement. * Collaborate with interdisciplinary teams (IT, Privacy, Compliance, Network, Clinical, etc.). Work closely with other departments and stakeholders to ensure coordinated security incident response and alignment of security measures with organizational needs. Facilitate communication between the SOC and IT operations, clinical engineering, privacy and compliance offices, and other business units to support a holistic cybersecurity program. * Lead special projects, tabletop exercises, and improvement initiatives. Plan and execute cybersecurity tabletop exercises and incident response drills to test and refine SOC readiness. Drive special projects and transformation initiatives (e.g., process improvements, tool integrations, cloud security enhancements) that strengthen the enterprise's security posture. * Drive innovation in SOC operations, workflows, and technology. Champion new ideas and technologies to continuously evolve SOC capabilities - for example, by implementing automation and orchestration workflows, integrating threat intelligence, and adopting best practices to handle emerging threats. Ensure the SOC remains agile and forward-looking in the face of a dynamic cyber threat landscape. Define the SOC roadmap and be accountable for delivering strategic results. * Provides technical thought leadership within the cybersecurity community, both internally and externally, influencing the direction of security practices and innovations. * Use/s the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration. * Other duties and responsibilities as assigned. Qualifications * Bachelor's or Associate's Degree or requisite experience in Information Security, Computer Science, Computer Engineering, or a related field. * 8+ years of relevant experience preferred, including at least 2 years in SOC operations leadership or management. * Hands-on experience with enterprise SOC tools. * Relevant Certifications preferred including CISSP, GCIH, GCIA, GCFA, CEH, CCSP, HCISPP. * Strong knowledge of frameworks and standards including NIST Cybersecurity Framework and HIPAA Security Rule. Skills/Abilities/Competencies: * Broad and deep technical understanding across cybersecurity domains, including threat monitoring, detection engineering, digital forensics, incident response, and threat intelligence analysis. Stays current with emerging threats and security technologies. * Excellent leadership skills with the ability to coach and motivate a diverse security team. Capable of managing team performance and fostering professional growth in a high-paced SOC environment. * Strong written and verbal communication skills, including the ability to distill complex technical information into clear, executive-level reports and presentations. Able to serve as a bridge between technical teams and senior leadership, conveying security issues in business terms. * Superior analytical and structured problem-solving abilities. Approaches incidents methodically and can quickly assess, contain, and remediate security events using a data-driven mindset. * Ability to work effectively under pressure during high-severity incidents, maintaining sound judgment and composure to guide the team through incident containment and recovery. * Demonstrated ability to collaborate across interdisciplinary teams in a complex healthcare setting. Skilled in building partnerships with IT, clinical, compliance, and other departments to ensure a unified security approach. * A forward-thinking mindset with a commitment to continuous improvement. Proactively seeks opportunities to enhance SOC processes, workflows, and technologies, driving transformation and innovation in security operations. Supervisory Responsibilities: * 8 to 10 full-time employee direct reports * 12 - 30+ additional contractor reports Additional Job Details (if applicable) Working Model & Additional Details * M-F Eastern Business Hours required * Hybrid onsite Flexible working model required weekly includes onsite in office (number of days weekly can vary, must be flexible for business needs) * 1-2 onsite days per week generally, must be flexible for business needs * Remote working days require stable, secure, quiet, compliant working station with MGB issued equipment Remote Type Hybrid Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $115,398.40 - $167,845.60/Annual Grade 8 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

The Vice President of Revenue Cycle Operations at Boston Children's Hospital will provide strategic and operational leadership across core revenue cycle functions, including Financial Clearance, Coding, Revenue Integrity, and Accounts Receivable Management. This role is pivotal in driving financial performance, reducing uncollectible accounts and AR days, improving operational processes, and preparing the organization for enterprise-level transformation. The VP will align people, processes, and technology strategies to protect and enhance BCH's $3B+ annual revenue. The ideal candidate brings deep revenue cycle expertise, a strong operational mindset, and the ability to lead through complexity. As a key leadership position, this role will shape the next phase of BCH's revenue cycle evolution-delivering both immediate results and long-term readiness. Key Responsibilities Strategic Leadership & Transformation * Develop and execute a multi-year transformation roadmap to position BCH as a top-performing revenue cycle organization. * Align strategies across departments to enhance enterprise capabilities in coding, accounts receivable, revenue integrity, and financial clearance. * Serve as a key advisor and second-in-command to the SVP, Revenue Cycle, providing executive-level oversight across initiatives and teams. Operational Oversight * Provide day-to-day leadership and accountability for: * Pre-Service Financial Clearance * Coding (Inpatient & Outpatient) * Revenue Integrity * Hospital Accounts Receivable * Ensure achievement of departmental KPIs, including targets for uncollectible rates, AR days, clean claim rates, and denial prevention. Revenue Performance & Risk Management * Drive initiatives to reduce uncollectible accounts toward a goal of 2.0% of NPSR (FY27 target). * Lead strategies to decrease AR days from 80+ to ~70 while improving cash flow and reducing cost to collect. * Protect and optimize BCH's $3B+ annual revenue through strong controls, visibility, and accountability. Talent & Succession Development * Mentor and develop Director and Senior Director-level leaders to ensure operational excellence and leadership continuity. * Build bench strength within mid-level management to support organizational growth and succession planning. Collaboration & Integration * Partner with Clinical Departments, IT (Epic), Finance, Health Information Management, Patient Care Services, and Foundation entities to align integrated revenue strategies. * Drive collaboration between hospital and physician revenue cycle teams to enhance transparency and overall performance. Qualifications * Bachelor's degree in Healthcare Administration, Business, Finance, or related field required; advanced degree (MBA, MHA, or related discipline) preferred. * 12+ years of progressive leadership experience in revenue cycle operations, preferably in an extensive academic or pediatric health system. * Demonstrated success in leading complex, multi-functional teams and large-scale revenue cycle transformation initiatives. * Proven experience managing hospital and professional revenue cycle functions, including coding, AR, revenue integrity, and financial clearance. * Expertise in Epic and modern revenue cycle technologies, analytics, and automation strategies. * Strong financial acumen with understanding of healthcare reimbursement, DRGs, denials management, and payer dynamics. * Knowledge of compliance and full revenue cycle operations in complex healthcare environments. * Skilled in using data and automation to drive performance and efficiency improvements. * Ability to lead and develop high-performing teams, drive change, and deliver measurable results. * Effective communicator with the ability to influence across clinical, financial, and administrative stakeholders. * Proven capacity to balance strategic priorities with day-to-day operational execution in a fast-paced environment. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Site: Mass General Brigham Health Plan Holding Company, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary The Claims Operations Manager is responsible for managing commercial claims operations to ensure efficient and accurate processing of claims. Oversees claims workflows, compliance, and team performance to support revenue cycle goals and optimize reimbursement processes. The ideal candidate will possess excellent communication and organizational ability. They will have a strong aptitude for technology and its impact on claims operations. Responsible for planning, managing, and coordinating the day-to-day operations of the Claims Operations teams (including the claims reviewer team and the resolution team), ensuring that all metrics are achieved for quality, time, inventory, and aging for original claims and provider correspondence. Essential Functions * Lead daily operations for claims review and resolution teams managing Commercial and/or Medicaid inventories, ensuring SLA, TAT, and accuracy compliance. * Oversee claims review and adjustments, high-dollar reviews, overpayment identification, correspondence, and research workflows. * Apply expert knowledge of payer-side adjudication rules, including MassHealth billing requirements, CMS regulations, and plan benefit configuration impacts. * Partner with Configuration, Benefits, Policy, Clinical, Provider Enrollment, Finance, and SIU to resolve systemic issues and drive root-cause elimination. * Ensure correct application of pricing methodologies (DRG, APR-DRG, fee schedules, EAPG, contract term payment logic). * Manage regulatory compliance, including MassHealth and CMS notification standards, appeal/RFR timelines, documentation requirements, and audit readiness. * Develop performance dashboards, monitor productivity and accuracy, and execute action plans for improvement. * Lead, coach, and develop a team of Review Specialists, Resolution Coordinators, Documentation Specialists; set expectations, execute feedback loops, and manage performance. * Identify workflow breakdowns, implement process improvements, and optimize throughput across multiple workstreams. * Contribute to cross-functional governance meetings and operational reporting. Qualifications * Bachelor's Degree required; experience can be substituted in lieu of degree * At least 5-7 years of experience in claims management required at a health plan or TPA * Experience in a supervisory or leadership role 2-3 years required Preferred Experience * Certified Professional Coding (CPC) license * Hands-on expertise with claims adjudication, adjustments, reprocessing, and denial/appeal/RFR workflows * Strong understanding of claim coding structures: CPT/HCPCS, ICD-10, revenue codes, modifiers, MUE/CCI edits * Experience applying Commercial payer policies in claim decisioning * Medicaid managed care experience. * Experience leading multi-line-of-business teams. * Exposure to pricing methodologies such as DRG/APR-DRG/EAPG. * Experience participating in regulatory audits or corrective action plans. Knowledge, Skills, and Abilities: Regulatory & Compliance * Working knowledge of: * MassHealth Subchapter 6 rules * CMS billing and appeal regulations * State/federal turnaround time requirements * Provider dispute/RFR obligations * HIPAA and documentation integrity standards Operational Leadership * Management of production teams with measurable throughput, quality, and accuracy goals. * Experience running daily work distribution, aging oversight, inventory governance, and backlog reduction plans. * Proven ability to drive corrective action and performance improvement. Systems & Technical Skills * Claims platform experience required (e.g., QNXT, Facets, QicLink, Amisys, HealthEdge, etc.). * Ability to interpret benefit configuration impacts in adjudication outcomes. * Familiarity with provider file enrollment impacts, COB, pricing logic, and encounter requirements. * Experience designing, implementing, and overseeing automation solutions. Additional Job Details (if applicable) Working Model Requirements * Hybrid role M-F Eastern Business Hours * Quarterly meetings onsite as planned for business and team needs, must be flexible * On remote workdays, employee must have a stable, secure, and compliant workstation in a quiet environment. Teams video is required and must be accessed using MGB-provided equipment. Remote Type Hybrid Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $97,510.40 - $141,804.00/Annual Grade 8 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Mass General Brigham Health Plan Holding Company, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Deputy Director Evaluation Operations, TEAM UP Center Schedule: 40 hours per week, Hybrid (on-site 4-8 days per month) ABOUT BMC: At Boston Medical Center (BMC), our diverse staff works together for one goal - to provide exceptional and equitable care to improve the health of the people of Boston. Our bold vision to transform health care is powered by our respect for our patients and our commitment to ensure everyone who comes through our doors has a positive experience. You'll find a supportive work environment at BMC, with rich opportunities throughout your career for training, development, and growth and where you'll have the tools you need to take charge of your own environment. POSITION SUMMARY: The TEAM UP Center equips primary care practices to integrate behavioral health services to ensure all children and youth have access to behavioral health care. To achieve this mission, the TEAM UP Center supports practices to implement the TEAM UP model, a full-spectrum model for integrated pediatric behavioral health care. To implement the TEAM UP Model, the Center convenes a Learning Community that provides practices with in-depth implementation support, including clinical training and data-driven technical assistance to guide model implementation. The TEAM UP Center also conducts and oversees a varied portfolio of research and evaluation activities, including extensive analyses of EHR data, claims data, staff surveys, and qualitative interviews. The overarching goal of these activities is to generate high quality evidence about how integrated pediatric behavioral health services impact outcomes for children and families, the behavioral health workforce, and the broader healthcare system. The deputy director of evaluation operations oversees and manages the day-to-day operations of the evaluation and research activities within the TEAM UP Center. Working closely with other members of the leadership team, this individual ensures that research and evaluation activities are well integrated into the Learning Community, ensuring a seamless experience for participating practices. In collaboration with the TEAM UP Center's executive director, the co-directors of research and evaluation, and the data manager, the deputy director organizes, plans, and executes evaluation and research activities across multiple projects that involve both TEAM UP staff and a range of external partners, guiding strategy and ensuring successful execution of all deliverables. The deputy director also supports collaborations with external research partners and dissemination of research findings that are meaningful to participating practices, funders, and the broader field of pediatric integrated behavioral health. JOB RESPONSIBILITIES: * Provide leadership and coordination across teams so evaluation and research efforts are integrated and sustainable * Strategy: Collaborate with director(s) of evaluation team to manage a comprehensive mixed-method approach to evaluation and research activities across multiple projects designed to advance pediatric integrated behavioral health. The Deputy Director's role will be to: * collaborate with the leadership team to facilitate use of data to inform implementation of the TEAM UP model by participating pediatric practices * ensure alignment with implementation tracking requirements, core measures, and cross-cutting metrics * anticipate and plan for evolving research and evaluation needs as the model is scaled into different local environments * identify opportunities to use data and evaluation findings to inform policy and advocacy activities, including tracking relevant federal and state legislation and supporting the development of policy briefs * identify opportunities to lift up TEAM UP's impact through stories and examples that connect numbers to real-world change * identify and support development of funding proposals focused on research and evaluation * Operations: Guide planning and execution of research and evaluation activities for distinct projects, ensuring high-quality and consistent products for different audiences. Specific activities will include * data collection activities (e.g., acquisition of EHR data, administration of staff surveys) * evaluation deliverables (e.g., abstracts for national conferences, manuscripts for publication, white papers, policy briefs presentations), ensuring high-quality and consistent products for different audiences * Manage relationships, including with: * external collaborators, such data management organizations, clinical research networks, and researchers. This work will include contracting, development of data use agreements, and identifying plans for IRB approval as applicable to each project. * the TEAM UP research committee, which ensures input on research activities and data use from all participating practices * expert faculty to bring rigor and perspective to evaluation and research efforts * Manage TEAM UP staff, including: * Supervision of the Data Manager and Research Scientist in setting the long-term direction for management of IRBs, data sets, and data visualizations. Coordination of the evaluation and data team, ensuring clear roles, strong collaboration, and professional growth (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required). JOB REQUIREMENTS REQUIRED EDUCATION AND EXPERIENCE: * Master's in public health, health services research, or related healthcare research field; and at least 7 years of progressively responsible experience in public health, program evaluation, or healthcare operations, which includes at least 3 years managing complex evaluation or research projects within an academic, health system, or related setting. Or equivalent combination of education and experience. * Experience in one of the following areas: pediatric or child health; mental or behavioral health; health care integration or delivery transformation PREFERRED EDUCATION AND EXPERIENCE: * Experience with qualitative and quantitative research methods * Experience with quality improvement methodologies * Experience working with policy makers and other key stakeholders * Experience coordinating and leading dissemination activities * Experience preparing research funding proposals KNOWLEDGE, SKILLS & ABILITIES (KSAs): * Thorough knowledge of institutional review board processes and protections for research involving vulnerable populations. * Excellent verbal/written English communication skills, including excellent grammatical, editing and proofreading skills. * Advanced skills with Microsoft applications (Outlook, Word, Excel, PowerPoint, Access, TEAMS) and other web-based applications, including project management software. Ability to produce complex documents, perform analysis and maintain databases. * Ability to work independently and exercise independent judgment. * Excellent interpersonal skills necessary to be socially perceptive in handling confidential information, communicating policies and procedures, and interacting effectively with a variety of Boston Medical Center personnel and outside personnel. JOB BENEFITS: * Competitive pay * Tuition reimbursement and tuition remission programs * Highly subsidized medical, dental, and vision insurance options * Career Advancement/Professional Development: Access a wealth of ongoing training and development opportunities that will not only enhance your skills but also expand your knowledge base. Boston Medical Center is an Equal Opportunity/Affirmative Action Employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to ************************* or call ************ to let us know the nature of your request. Compensation Range: $77,000.00- $112,000.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or "apps" job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

The Pediatric Oncology Project Manager II at Dana-Farber Cancer Institute (DFCI) is responsible for managing and executing complex projects that support both departmental and cross-departmental initiatives within the pediatric research enterprise. This role focuses on planning and coordinating multiple project activities, managing resources, and ensuring that project-specific objectives, timelines, and deliverables are met. The Project Manager II works closely with key stakeholders to facilitate project success, support continuous improvement, and promote effective communication across teams. In addition to core project management responsibilities, this position may oversee operational and training aspects of applications used by the DFCI Pediatric Research Enterprise. The Project Manager II may coordinate and deliver training for new research staff, assist in the development of training materials, and provide day-to-day oversight of assigned projects. Responsibilities may also include scheduling and leading project meetings and conference calls, performing related administrative tasks, and generating regulatory reports with minimal supervision. The Project Manager II leads projects under regular supervision and may be asked to participate in multi-departmental workgroups to support broader institutional initiatives. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. **Responsibilities:** + Scope and Complexity: Manage moderately complex projects, focusing on resource allocation and meeting project objectives + Decision Making: Make informed decisions regarding resource allocation and project timelines, with some autonomy in resolving operational challenges + Stakeholder Interaction and Communication: Engage with a broad range of stakeholders, including department heads and project leads, to gather requirements and provide updates + Project Management: Plan and manage project activities, ensuring alignment with strategic objectives and efficient use of resources + Quality Assurance and Performance Monitoring: Track project progress and performance metrics, reporting findings to stakeholders and recommending improvements + Risk Management: Identify potential risks to project success and implement mitigation strategies to address them **Qualifications:** + Bachelor's degree in business administration, management, healthcare, or a related field required + Five (5) years of relevant experience with progressively increasing responsibility of which at least two (2) years must be in project management OR comparable roles + Project Management Professional (PMP) certification or equivalent preferred **Knowledge, Skills and Abilities:** + Solid understanding of project management methodologies and practices + Strong organizational and problem-solving skills + Effective communication and stakeholder management abilities + Proficiency in project management software and templates + Ability to manage multiple projects and priorities simultaneously **Supervisory Responsibilities:** None **Patient Contact:** None At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. **EEO Poster** . Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA). $90,085.00 - $98,920.00

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Under the general direction of the Perioperative Project Manager the Perioperative Operations Manager is responsible for a variety of supervisory, administrative, and financial non-nursing functions. The Operations Manager has responsibility for Service, Operations/Finance, Data Management, Personnel Management, Quality Control and Data Collection and Reporting. As a lead member of the Patient Care Team, the Operations Manager is responsible for responding to needs of Nursing Directors, Staff Nurses, Surgical Techs and other Perioperative leadership and staff and takes a proactive role in the efficient operation of the unit. This role will also be responsible for the coordination and monitoring of schedules, payroll, and other systems to support the patient care unit. Qualifications PRINCIPAL DUTIES AND RESPONSIBILITIES: SERVICE: The Perioperative Operations Manager is a process driven role and is responsible for ensuring that the Perioperative team members are attended to in a professional manner. The Perioperative Operations Manager is responsible for responding to the needs of team members in a timely manner and maintains a professional and friendly demeanor at all times. The Operations Manager will work cohesively as a member of the Patient Care Team and will take a proactive role in ensuring the smooth and efficient operation of the unit. Maintains hospital service standards, with particular attention to personal/behavioral, staff teamwork, and patient-staff interaction guidelines. OPERATIONS AND FINANCE: Works cooperatively with the Perioperative Project Manager, Nursing Directors, and Nursing Finance Manager to develop and maintain systems for collecting information to measure unit (s) of productivity. Monitors management report expenditure, reports findings to Nursing Director and initiates plan as appropriate. Assists with the collection and analysis of budget information. Completes weekly payroll(s) and enters data for schedules and actual staffing into Kronos system. Maintains staff records (i.e. use of sick time, FMLA, per diems, time schedules, staff turnover, license renewal, in-services/competencies, educational records). Meets with Perioperative Project Manager on a frequent basis and as needed to ensure consistency of processes. DATA MANAGEMENT: Manages relevant databases, promotes security of information along with maintaining and auditing data to ensure quality control of systems. Primary systems include scheduling, payroll, and patient classification. Develops and maintains systems to ensure confidentiality and integrity of patient record in compliance with hospital policies, procedures, and standards. Contributes to the development of policies, procedures and systems which assure the effective operational functioning of the unit. Produces and maintains management data related to the operational needs and projects. HUMAN RESOURCES: Oversees the maintenance of confidential personnel, changes of status, terminations and personnel requisitions. Ensures completion of Annual Infection Control, Fire and Safety, OSHA, and other regulatory requirements and maintains records. Participates in hiring, terminating, and performance evaluations of personnel as directed. Schedules and approves changes, as appropriate. Oversees and/or coordinates department orientation. Supports Staff as a resource in information systems. QUALITY: Collaborates with Project Manager and Nursing Directors to keep unit regulatory ready, demonstrating knowledge of regulatory guidelines and ability to participate in unit quality programs. Participates in quality improvement projects. Member of Safety Committee, as assigned. OTHER DUTIES: Participates on Nursing, Hospital, or Partner's Healthcare System teams, as appropriate. Assists Project Manager and Nursing Directors in creating and implementing systems with filing and distribution of information (i.e. policy changes, announcements, staff meeting minutes and maintains bulletin boards, email lists, and manuals.) Completes special projects. Develops and participates in projects to enhance operations. Performs other duties, as assigned. QUALIFICATIONS: * Bachelor's Degree required. * 1-2 years of healthcare or unionized staffing experience, or related experience preferred. Direct Perioperative/Surgical experience a plus. * Strong analytical, organizational, interpersonal, and demonstrated customer service skills required. * 5+ years of equivalent systems, management, or supervisory leadership skills may be substituted for a bachelor's degree. * Prior long-term job commitment demonstrated (3+ years). * Current Kronos Advance Scheduler/UKG experience preferred. * Payroll, Staffing and Scheduling experience preferred. Additional Job Details (if applicable) Remote Type Onsite Work Location 75 Francis Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Rotating (United States of America) Pay Range $69,596.80 - $101,202.40/Annual Grade 7 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

The Clinical and Translational Investigation Program (CTIP) was established in 2010 to centralize and standardize conduct of clinical research within the Dana-Farber/Boston Children's Cancer and Blood Disorders Center. The mission of CTIP is to provide comprehensive infrastructure to collaborating investigators who conduct clinical and translational research relevant to children with cancer and blood disorders. CTIP Regulatory unit will provide pan-CTIP support as part of our clinical research infrastructure. CTIP regulatory unit will support interventional studies to the IRB as well as assist with FDA submissions and IND management. Reporting to the CTIP Associate Director for the Pediatric unit, the Regulatory Operations Manager (ROM) will oversee the CTIP Regulatory Unit, manage the development and quality control of protocol documents before IRIS submission, assisting with New Protocol Application (NPA) vetting and prioritization, ensuring that IRIS submission, review, and approval timelines / institutional benchmarks are met. ROM will also help develop necessary processes and workflows, work collaboratively with other clinical research colleagues to share best practices and training, and provide professional development initiatives for regulatory coordinators. The ROM (along with Regulatory coordinators) is responsible for closely managing regulatory submissions and communication process, following a quality control program that ensures study documents are of the highest quality to decrease or eliminate questions/conditions that hold up the approval and activation processes. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. **Responsibilities:** + Meet regularly with the leadership / key stakeholders to identify, prepare, and ensure quality and regulatory compliance and completeness of all submissions into IRIS prior to submission + Assist in the oversight of program's clinical trial portfolio and all related regulatory and compliance metrics requirements. Maintains knowledge of cancer as a disease process, cancer treatment modalities, and the clinical trial process + Ensure oversight of the day-to-day coordination and overall management of sponsor activities for assigned clinical trials; industry sponsored, multi-center, PI-initiated trials, grant development and management, and secondary use protocols in collaboration with key stakeholders + Meet regularly with program manager(s) to review and collaborate regarding regulatory workload prioritization. Work with leadership to identify priority trials and complete submissions through IRIS. Process protocols through DFCI Institutional Review Board (and other institutions' IRBs) + Identify and manage operational, logistical, and regulatory challenges related to the start-up, active, and closeout phases of the clinical trial life cycle and act as a leader in overseeing their resolution. Identify and manage operational, logistical, and regulatory challenges related to the conduct of clinical trials and assist the disease group's Clinical Research Manager in their resolution + Manage the regulatory documentation submissions that may include the preparation and submission of protocol application documents, informed consent documents, amendments, continuing reviews, events, and other submissions for SRC and IRB review and approval + Support the disease team's IND/IDE applications to the appropriate regulatory agencies including the Food and Drug Administration (FDA), Office of Biotechnology Activities (OBA) + Support the maintenance of the essential document compliance for the disease group. Implementing systems to monitor and ensure regulatory document collection and maintain compliance and audit-ready state. Assist in audit preparations and represent the department during inspections when needed + Create and maintain tracking for all subsequent submissions to the SRC / IRB; protocol & consent amendments, all required safety reporting, all required deviation, violation, exception, or other event reporting. Ensure various regulatory reporting requirements are met, Study Sponsor, FDA, IRB, etc. + Serve as facilitator for study team and sponsor (as needed) regarding study status information, critical safety issues, upcoming protocol, consent and IDB amendments and applicable protocol training; responsible for the systematic documentation/tracking when applicable + Provide training and will serve as a resource to other research and clinical personnel regarding clinical trials, protocols, GCP guidelines, federal regulations, and site SOPs + Train new regulatory staff as applicable + Responsible for reviewing, approving, and reporting on data entry completed by supervised research staff in Clinical Trial Management System. The data entry oversight may include, but is not limited to, Subject Visit Tracking for subject-specific visits, time and effort spent on study-specific activities and other administrative tasks, etc. **Qualifications:** + Bachelor's degree in Biology, Life Sciences, or related field required + 5 years of experience in clinical research and regulatory coordination required; 3 years of experience with a Master's in related field + Experience in protocol development + Experience in an academic institution preferred **Knowledge, Skills, and Abilities:** + Very proficient knowledge of and ability to execute clinical trials start-up, active and close-out phases + Very proficient knowledge of clinical research local policy and federal regulation + Very proficient knowledge of and ability to execute clinical trials start-up, active and close-out phases + Proficient knowledge of regulatory affairs, research ethics and the responsible conduct of research + Excellent organizational skills and attention to detail + Excellent written and verbal communication and interpersonal skills + Strong ability to work independently and with little direction, and balance multiple projects and tasks simultaneously + Strong ability to both work as a member of and effectively and proactively collaborate with multiple teams + Strong ability to identify and assist in managing personnel issues and to provide critical feedback to supervisees, when applicable + Ability to lead multiple projects simultaneously + Ability to prepare, with minimal supervision, a summary of a clinical trial design, objectives and activities using established guidelines and governmental regulations in a clear, concise, and health-literate format + Ability to easily identify complex regulatory scenarios and independently develop viable solutions to present to supervisor **Supervisory Responsibilities:** Supervises Regulatory Coordinators **Patient Contact:** No At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. **EEO Poster** . Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA). $92,400.00 - $105,500.00

Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Under the leadership of the MGB Director of Education (Director) the Senior Manager is responsible for varied management and operational facets of the MGB Pathology Education office. Duties will include but are not limited to managing day-to-day operations and personnel in the MGB Pathology Education office and coordinating the administrative aspects of up to 6 clinical fellowship training programs in the Department of Pathology. The position requires a comprehensive and detailed understanding of national accreditation policies and hospital policies, as well as a high degree of initiative and independent judgment, and the ability to communicate effectively with faculty and trainees. The Senior Manager will continually assess and develop a wide range of ongoing education office initiatives including operations management and on-site oversight, assess a wide range of programmatic issues including: recruiting and onboarding fellows for assigned fellowships, developing projects, analyzing administrative workflow, monitoring spending and budget performance, maintaining databases, communicating with faculty and fellows regarding a range of issues, managing internal and external program relations, and long-range planning. The Senior Manager will also work closely with the Fellowship Programs Manager, Residency Program Administrators and Medical Education Coordinator, cross-covering and providing training and support to the positions as required.-Provide leadership, guidance, and support to the administrative team. * Supervise and manage administrative staff, set performance goals, conduct evaluations, and foster a positive and productive work environment. * Collaborate with executive leadership to develop and implement administrative strategies and initiatives that align with the organization's mission, vision, and goals. * Establish and enforce administrative policies, procedures, and guidelines that promote efficiency, compliance, and consistency. * Contribute to budget development and management for administrative functions. Qualifications Description: Under the leadership of the MGB Director of Education (Director) the Senior Manager is responsible for varied management and operational facets of the MGB Pathology Education office. Duties will include but are not limited to managing day-to-day operations and personnel in the MGB Pathology Education office and coordinating the administrative aspects of up to 6 clinical fellowship training programs in the Department of Pathology. The position requires a comprehensive and detailed understanding of national accreditation policies and hospital policies, as well as a high degree of initiative and independent judgment, and the ability to communicate effectively with faculty. The Senior Manager will continually assess and develop a wide range of ongoing education office initiatives including operations management and on-site oversight, assess a wide range of programmatic issues including: recruiting and onboarding fellows for assigned fellowships, developing projects, analyzing administrative workflow, maintaining databases, communicating with faculty and fellows regarding a range of issues, managing internal and external program relations, and long-range planning. The Senior Manager will also work closely with the Fellowship Programs Manager, Residency Program Administrators and Medical Education Coordinator, cross-covering and providing training and support to the positions as required. Principal Duties and Responsibilities: In collaboration with the Fellowship Directors, the Senior Manager is responsible for the efficient and effective administration of assigned fellowships to total 15-20 fellows a year. The focus of this position will be the training of the clinical fellows as well as all other ACGME and non-ACGME programs. Under the general direction of the Director of Education the Senior Manager will provide direct supervision to 2 fellowship programs manager, 2 program administrators and 1 medical education coordinator. The position requires superior skills in program management, staff development, and communication. The ideal candidate will possess a background in graduate medical education administration and have deep knowledge of accreditation requirements with ability to use best practices to meet standards. They must be able to work independently and requires strong critical thinking and problem-solving skills, with demonstrated past success using leading medical education programs and staff development. This role will maintain sound organizational relationships and work well within a matrixed health care organization. This role will support the execution of long and short-term goals for the MGB pathology education office. Because this is a position in an active change management environment, this team member will need to demonstrate flexibility and open-mindedness as the contours of this position will actively evolve over time. Personnel/Operational/Supervisory Responsibilities: Manage HR related processes such as hiring, orientation, performance evaluations, staff development and performance management. Provide corrective action as necessary; and complete documentation in a timely manner, in compliance with MGB and departmental policies. Manage weekly payroll for all employees through UKG - review individual timesheets, enter earned time, overtime, critical staffing pays, and maintain associated records. Assign and prioritize workloads; evaluate and standardize operational procedures, effectively troubleshoot, and resolve issues as they arise. Apprise staff, senior management, and program directors of issues related to administrative support staff. Facilitate regular staff meetings to ensure proper dissemination of information and solicit input from all staff members related to policies and procedures, day-to-day operations, etc. Programmatic Responsibilities: ensures that fellow recruitment, orientation, scheduling and credentialing processes are successfully implemented; assists all Fellowship Directors with individual Fellow compliance to academic requirements and hospital regulations, record and report completion, performance evaluations and confidential disciplinary actions; Makes recommendations for improvement of education program and assists Fellowship Directors with planning, development, staging and assessment of conferences for fellows/teaching faculty on issues related to professional development; Continually assesses and manages a wide range of programmatic issues, including curriculum development, long-range planning, project development, departmental initiatives and any/all ongoing educational activities for the fellowship programs; Coordinates Fellowship academic research participation and investigation per program requirements. Coordinates fellowship rotation schedules. Serves as a central resource for educational activities for all fellowship programs. Provides input into developing education budget and monitoring/maintenance of these activities. Independently manages special projects as required by the Fellowship Directors and Director of Education. New Innovations (the program used to track and monitor duty hours, evaluation completion, personnel data, and conferences) Responsible for the set-up of the academic year in the system which includes schedule creation for clinical fellows in all and for all accredited and non-accredited programs Responsible for the set up, maintenance and completion monitoring of all ACGME required evaluations for each program. Supervise and monitor fellow duty hour compliance to ensure compliance with ACGME duty hour rules for each program both within and outside of the program. ACGME (Accreditation Council of Graduate Medical Education - accrediting body of fellowship programs) Assists all Fellowship Directors with development and interpretation of policies related to the educational programs to ensure that all trainees meet the requirements set forth by the ACGME and by the boards. Assist all Fellowship Directors with individual fellow compliance to hospital regulations, record and report completion, performance evaluations, and confidential disciplinary actions. Manage ACGME ADS system which includes required update of fellow information for each accredited program. Coordinate ACGME new program application process for any developing programs. Attend national conferences and web-lectures to keep up to date with changing policies. Update ADS annually for all programs including program descriptions, key faculty and CVs, program fellows and graduate data, websites, and administration. On-boarding Responsible for completion and submission of new hire forms and all clinical fellow appointments through the Department of Pathology. Works with CCO and HR to entail appropriate credentialing, visa, licensing and new hire information is up to date for all incoming fellows. Completes all credentialing materials with incoming fellows for rotations at affiliating hospitals. Manages orientation set up for all fellowship programs on a programmatic and hospital level, arranging lectures, tours, computer and badge access, etc. Oversees schedule and conference development by current fellows and distribute to appropriate people throughout the department and other hospitals. Interviews Responsible for planning and oversight of all administrative aspects of fellowship recruitment including: Coordinate all interviews for fellowship positions in both ACGME and non-ACGME programs ensuring maximum exposure to current faculty and fellows, arranging lunches, travel, etc. as needed. Monitor selection committee efforts to narrow field of applicants. Function as resource for all applicants to regarding their applications, program initiatives, and the interview season. Liaison between faculty and program leadership and applicant pool. Reports on applicant data subsets for continuation of the training grant. General Maintains program letters of agreement. Continually assesses and manages a wide range of programmatic issues, including curriculum development, long-range planning, project development, departmental initiatives and any/all ongoing educational activities for the fellowship programs Independently monitors special projects as required by Fellowship Directors, Administration, or Division Chiefs. Attends and reports on division fellowship and education committees. Collaborates with the Department of Pathology Education office on ACGME-related projects and department-wide education initiatives. Regularly monitors and appropriately documents schedule and conference changes throughout the year, guest speakers, vendors, attendance. Implements and maintains program management software (i.e ACGME ADS, ERAS and NRMP). Develops and maintains database and personnel files on current fellows. Ensures moonlighting approvals are in compliance with risk management and ACGME regulations. Proctors any in training exams. Prepares and updates fellowship manual including rotation goals and objectives, and relevant departmental/hospital policies and procedures. Notifies the department and appropriate hospital offices of terminated residents and fellows and forwarding information. Provides office support for program director and fellows. Assist faculty and fellows with lecture materials, presentation and computer slide preparation as necessary. Responsible for preparation of sensitive and confidential materials relating to fellow discipline and due process, including interactions with Partners Legal Counsel, Director of GME and hospital administration. Maintains any SFA requests and works with IT to appropriately handle requests, distribute information, etc. Work with other education office staff to update fellow information including for example goals and objectives, policies and new fellow photosheets on the department intranet and all external websites Manage fellows time off request process. Budget and Finance Provides input into developing education budget and monitoring/maintenance of all fellowship activities. Works collaboratively with the Director to prepare annual academic year budget. Assists with all other education related expenses (i.e. process fellow moonlighting or expense reports). QUALIFICATIONS: Bachelor's degree is required; Master's degree in Business Administration or Health Care Administration strongly preferred. Work experience 5+ years in the following areas: Graduate Medical Education, Hospital or Healthcare strongly preferred. Excellent interpersonal, oral and written communication skills. Excellent critical thinking and time management skills. Astute attention to details, commitment to accuracy and integrity of all data, reports, and communications. Ability to work independently, take initiative and work in fast pace, team environment as well as have the ability to exercise decision-making skills, to prioritize workload and to manage multiple complex and concurrent projects and tasks assigned to the Senior Program Coordinator. Requirements: With the increasing scope and complexity of program requirements and documentation, the Fellowship Manager must have excellent organizational skills, effective analytical skills and have an ability to exercise independent and sound judgment. Must be able to triage multiple priorities and meet deadlines in a complex environment with multiple interruptions. Excellent communications skills are essential, including verbal, written, and computer communication abilities. Strong critical thinking, problem-solving and attentiveness to detail required. This individual will be interacting with a variety of staff at many levels, often dealing with confidential information and strong interpersonal skills are critical. Must possess excellent computer skills including MS Word, Excel, and Outlook. Experience with web authoring would be helpful. Knowledge of, or ability to learn other software programs, especially GME New Innovations, hospital specific software (i.e., Workday), and other database management programs as necessary (i.e. ERAS, ADS). Knowledge of basic financial analysis and budget processes helpful. Additional Job Details (if applicable) Remote Type Hybrid Work Location 55 Fruit Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $97,510.40 - $141,804.00/Annual Grade 8 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

The Senior Consulting Manager supports large-scale transformations at Dana-Farber as well as planning and decision-making regarding the company's most critical business issues and strategic priorities. The Senior Consulting Manager employs a hypothesis-driven approach to planning, facilitates Institute leadership decisions on complex topics, provides in-depth analysis, and maintains project structure to drive large-scale organizational change. They will work on multiple highly complex, ambiguous projects simultaneously. May work independently or in partnership with Principal, Director and Senior Directors and may lead small project teams Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. **Primary Duties and Responsibilities:** Overall - Drives large-scale organizational change - Works on multiple Institute-wide, highly complex, ambiguous projects simultaneously - Participates in the identification of value creation opportunities and implements planning structures to realize value **Hypothesis-Driven Approach to Planning** - Applies a structured, hypothesis-driven approach to problem solving and using analytical tools and frameworks to develop solutions to complex business challenges - Conducts analysis, research and projections for complex negotiations and strategic decisions; develops and implements systems to organize and analyze data - Creates business cases for strategic programs and initiatives - Leads ad hoc research and due diligence relating to new projects and initiatives; translates business and competitive intelligence research back into projects - Articulates recommendations or options to support a definitive decision T **ransformation & Execution** - Creates project roadmaps and workplans that align with project vision and goals - Tracks, reports on, and executes project workplans - Identifies and escalates issues and risks - Manages project management office functions including program management, tools and methodologies, roadmap development and management, risk mitigation, reporting, interdependency management, resource management, strategic communications, impact creation plan management, financial management, change management, and governance and stakeholder management - Works with cross-functional teams to understand the impact of changes on different departments and ensure that transformation goals are aligned across the organization - Collaboratively plans with anticipated new clinical partners - Identifies and highlights likely business and financial impacts associated with program planning or expansion, as well as required implementation dependencies, issues, and risks to serve as input to prioritization and planning process - Conducts impact analyses to assess Institutional/stakeholder readiness for change adoption and applies change management processes and tools to support adoption of change. Supports the design, development, delivery, and management of project/change related communications **Stakeholder Management** - Works collaboratively with cross-functional teams and interacts independently with staff, mid-level, and executive leaders throughout the organization (including C-Suite) - Builds and maintains consensus with stakeholders on project goals, critical issues, workplan, implications, recommendations, and implementation plan - Develop and secure stakeholder commitment to recommendations and implement plans - Maintains relationships with stakeholders and keeps them up to date on project status **Consulting Infrastructure** - Collaboratively creates consulting frameworks and approaches that can be leveraged across projects and fit to purpose to accelerate speed to insights and results - Collaboratively develops and defines project infrastructure (work plans, roadmaps, timelines, resources, milestones, KPIs, etc.); anticipates, identifies, manages and resolves risks to project status, milestones, timelines; develops and presents updates/metric reports to leadership - Creates work products based on consulting best practices - Utilizes and continues to improve and refine a standard set of strategy development, consulting, and business planning tools **People Leadership** - Work collaboratively with department and organizational peers to ensure maximum performance by providing purpose, direction and motivation - May lead small project teams - Contributes to Planning and Consulting staff development, as well as internal departmental process and performance improvement - Models and encourages high level of attention to detail and a commitment to producing high-quality results **Knowledge, Skills and Abilities:** - Demonstrated ability to work closely and effectively with all levels of the organization - Knowledge of large-scale transformations, strategic planning, and consulting practices, as well as experience within the healthcare field - Excellent planning, project management, facilitation, and organizational skills, with the demonstrated ability to work on multiple concurrent projects simultaneously in a complex, deadline-driven environment - Excellent written and oral communication skills with ability to deliver presentations to a wide variety of audiences -up to and including executive level and C-Suite executives - Excellent problem-solving skills - Role-model results-orientation, teamwork, communication, and interpersonal skills to other members of team - Demonstrated ability to navigate complex and consensus driven environments to facilitate decision making - Ability to effectively design and facilitate large meetings - Ability to deal effectively with highly ambiguous and evolving situations while exhibiting calm presence to stakeholders and team members **Minimum Job Qualifications:** - Bachelor's degree required; relevant Master's degree strongly preferred (MBA, MPH, MHA, MSW). - 5 years of professional work experience, including at least 3 years in strategic planning, business planning, and/or consulting, required. **Supervisory Responsibilities:** None. May provide training and guidance to others, including project team members. **Patient Contact:** None At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. **EEO Poster** . Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA). $133,000.00 - $155,700.00

This is a hybrid position with 2-3 days onsite. The selected candidate must live and work from one of the New England states (ME, NH, VT, MA, RI, CT) Reporting to the Vice President of Supply Chain, the Business Manager plays a key role in the business management of the Supply Chain Division. Working closely with the Associate VP, Directors, and Senior Managers in the Supply Chain Division, the role provides high level business, analytical, project management, and financial integrity assurance to enhance and optimize DME billing and compliance with Friends Place, support inventory management processes in Supply Chain and Retail Shops. The Business Manager will be responsible for identifying, planning and managing effective billing in accordance with federal, state and payor guidelines. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. **Primary Duties and Responsibilities:** - Oversees all aspects of financial and business analytics. Develops financial performance objectives, ensures successful implementation, maintains key metrics, and dashboard reports that will regularly inform leadership of supply chain financial performance. - Develops and manages the supply chain budget, including forecasting and reporting. Performs complex financial analyses and presents results to leadership. Recognizes and devises strategies to improve financial performance. Coordinates regular financial reports to leadership. - Under direction of Supply Chain leadership and institutional contracting officers, consults and participates in the negotiation of contracts and other agreements impacting expense, reimbursement, or revenue. - Manages billing operations for Friends Place in collaboration with the office of general counsel, revenue cycle, and billing compliance and Supply Chain leadership. Ensures compliant and timely billing practices for services and supplies provided or sent out by Friends Place. Performs and documents routine billing audits. Stays abreast of current trends in DME billing and compliance. - Develops and maintains effective collaborative working relationships with internal and external clients, business partners, and vendors. - May manage or participate in special projects. - Performs other related duties as required. **Knowledge, Skills and Abilities:** - Strong understanding of accounting, retail operations, and DME regulatory requirements. - Excellent financial management and analytical skills. - Proven leadership and team management abilities. - Strong communication and interpersonal skills. - Demonstrated ability to function as a team leader as well as a team member; ability to foster an inclusive and equitable work environment. - Ability to identify systemic approaches to solving problems in a fast-moving, constantly changing environment; ability to manage complex issues and workflows and make decisions. - Ability to ensure all plans and programs are following Federal, State, and private accrediting agencies. - Proficient in relevant software and technology including Microsoft Office programs (Word, Excel, PowerPoint). - Knowledge of Epic scheduling and charge processing. **Minimum Job Qualifications:** Bachelor's degree in business administration, healthcare management, or related field required. Master's degree in healthcare administration preferred. 5 years of relevant experience in analytical, accounting, revenue cycle, and/or process improvement roles required. Supply Chain operations including inventory and P2P experience strongly preferred. Knowledge of Durable Medical Equipment coding, billing systems, and compliance preferred. Basic knowledge of CMS, Medicare, Medicaid, and commercial insurance billing principles preferred. **Supervisory Responsibilities:** None **Patient Contact:** No At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. **EEO Poster** . Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA). $94,300.00 - $110,700.00