Head of Strategic Expense Initiatives & Capabilities
Massmutual Financial Group 4.3
Massmutual Financial Group job in New York, NY
Full-Time Boston, MA, New York, NY or Springfield, MA The Opportunity We are looking for a Head of Strategic Expense Initiatives & Capabilities to be responsible for leading our expense organization and will have primary responsibility advance expense management initiatives, capabilities and policies - including 3rd party benchmarking interpretation and analysis of results driving key actions and alignment. This leader will also pioneer innovation including expansion of GBS capabilities and building out AI/Gen AI digital analyst functionalities. In addition, this leader with partner closely with Procurement and Strategic Priorities and delivery.
The ideal candidate will have experience in financial analysis and/or expense management as well as be fluent in life insurance, wealth management and annuity products. This individual should excel at working collaboratively and cross-functionally with both peers and leaders within and outside the finance function. Things move quickly and change quickly at MassMutual; this individual should be able to navigate ambiguity and mobilize teams and work at a nimble and fast pace. An ability to translate and distill complex financial issues into simple business context storylines while also providing the "so what."
The position will lead a small team, and ensure it is proactive and highly customer-centric. Development is at the core of a learning culture. The position will need to help guide all team members through their development.
The team will need to research and drive education and adoption of expense benchmarking, partner with peers to establish and maintain unit cost frameworks to track and monitor progress. Manage the timing, accuracy and hands-on execution of deliverables. Ensure proper attribution of results with fact-based analysis guiding insights and decision support.
The Impact
The position is expected to:
* Drive alignment on YoY top-down expense guidance and support business and functional partners in delivering
* Design intuitive, actionable expense performance analysis to create transparency and surface savings opportunities (incl. an external lens / benchmarking)
* Enhanced reporting and deep analytics around overall expenses, headcount, pricing gaps
* New tools: HC scenario impacts, Global Business Solutions (GBS) net savings, scenario analysis around expense levers and pricing impacts - ongoing reporting & validation
* Potential for category-specific councils (software, travel, HC, 3P contractors, management consulting, etc.)
* Establish unit cost transparency on 'run the business' spend - prioritizing technology and operations areas and ongoing reporting
* Partner with Actuarial to deepen understanding of pricing expense allowances vs. actuals and benchmarking gaps to create awareness and align ELT on multi-year aspiration and then surgical levers to achieve. Track and monitor delivery of multi-year aspiration.
* Partner, influence and align capabilities and processes with Strategic Planning & Delivery (SP&D), PMO and Procurement to increase transparency to improve economics and execution rigor
* Build more robust and pro-active transparency to improve economics (connect business drivers to spend, 3rd party spend, portfolio execution and eventual benefit realization)
* Transparency into funding capacity and alignment (improve T shirt size), CBA, execution health metrics and benefit realization (SPD & BAU programs) - linkage to forecast (spend and benefits)
* Transparency into Procurement levers / options and drive strategic trade-off discussions w/ ELT/SLT in partnership with procurement. Create clear linkage to forecast (validate growth and savings vs. avoidance)
Pioneer innovation capabilities:
* Partner with colleagues to "Raise the bar" on robust and enhanced analytics to guide decision support (historical trends, correlations, enhanced transparency on BAU vs. outliers, etc.)
* Build Pilot Gen AI/agentic AI ad hoc analytics solution to support initial use case(s)
* Stand-up our Global Business Solutions (GBS) support team in India to support SEM (executive presentations and analysis for SLT/ELT reviews/recommendations)
* Assess technology tools and capabilities needs, design business requirements and secure funding
The Minimum Qualifications
* 10+ years of experience in senior finance roles with proven ability to work across a heavily matrixed organization to lead and influence through ambiguity to mobilize teams and peers to deliver on key results. Tech forward leader with proven track record of implementing new and innovative technologies with strong communication, training and change management skills
* Excellent verbal and written communication skills with ability to convey complex materials to all levels of the organization including senior executives and Board of Directors
* Demonstrated experience in implementing advanced forecasting / strategic planning techniques including activity based costing and zero-based budgeting
* Master's or Bachelor's degree in Business/Finance/Accounting or related discipline
* High degree of financial acumen
* Strong analytical skills; ability to analyze financial data sets and understand the "so what"
* Organized and detail-oriented; Ability to work well under pressure and manage multiple deliverables
* Proactive and self-motivated; anticipate upcoming client projects and deliverables
* Ability to think critically and demonstrate good judgment. Demonstrate experience with creative problem-solving
* Experience driving transformation efforts
* Ability to work through large data sets to understand key trends
* Innate desire to provide excellent service to clients
* MBA or CPA designation is a preference. Prior management consulting experience is also a preference.
#LI-LC1
Salary Range:
$167,800-$220,200
At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.
Why Join Us.
We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.
We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.
$167.8k-220.2k yearly Auto-Apply 11d ago
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Corporate Transactions and Investments Lead
Massmutual Financial Group 4.3
Massmutual Financial Group job in New York, NY
Treasury and Capital Management Full-Time Boston, MA, New York, NY or Springfield, MA The Opportunity As the Corporate Transactions and Investments Lead, you will work in a fast paced, innovative and collaborative environment ideating, analyzing and executing strategic transactions benefitting the long-term financial strength and flexibility of MassMutual. This role will have the opportunity to work with the Head of Rating Agency Relations and Transaction Analysis on key finance initiatives:
* Review performance and allocation of MassMutual's corporate investment account, including liquidity, investment allocation, and returns, against expectations and investment guidelines
* Review performance of seed capital investments of MassMutual, including return on capital and tracking against the expected timelines for returning seed funding
* Advise the executive team on key strategic investments and sales initiatives on the impact to MassMutual, including impacts to the CIA, statutory and economic capital, and long-term profitability
* Provide comprehensive analysis to executive team on M&A, reinsurance, and debt capital markets opportunities
The Team
The Corporate Transactions and Investments Lead is a member of the Treasury organization which is a dynamic team of individuals with diverse backgrounds that are focused on:
* Understanding actual and projected trends of regulatory capital, operating liquidity, financial flexibility and earnings levels so that they may develop strategies to improve financial performance to support maximizing value
* Being expert at various capital frameworks and serving as an advocate for the Company in various industry or internal groups
* Minimizing time spent on production and data manipulation activities by transforming our modeling, analytic, and reporting capabilities and implementing automation and technology where possible
The Impact
This role will help drive strategic decisions around the allocation and expected returns of MassMutual's surplus investments, as part of the Treasury organization's financial stewardship role, and deliver analysis to inform strategic decision-making:
* Responsible for refreshing, oversight and compliance of MassMutual Corporate Investment Account (CIA) investment guidelines, including regular reporting, policy compliance testing, projections, recommending risk mitigation strategies working with Investment Management and Enterprise Risk Management
* Provide valuable insights to corporate development, reinsurance development, and business partners on use of our surplus assets
* Collaborate with financial planning and analysis colleagues to project and analyze CIA balance sheet and income statement
* Establish, enhance and maintain internal controls and consistently improve upon a strong control environment
The Minimum Qualifications
* BS in accounting, finance, business, actuarial science or a related field
* 10+ years of progressive experience in finance, investment, or actuarial roles, including capital management, product pricing (retail and institutional insurance products), or enterprise risk management, etc.
* Strong multi-tasking skills and ability to adapt to change
* Ability to proactively take ownership of projects and drive them through to completion
* Ability to perform independent research, collaborate with partners in investments and enterprise risk management, and deliver analyses and recommendations to senior management
The Ideal Qualifications
* FSA or career ASA
* Experience in capital management, actuarial pricing, hedging and/or M&A/reinsurance transaction analysis
* Experience balancing rating agency, regulatory capital, tax, accounting, and economic considerations
* Knowledge of US GAAP and statutory accounting
* Experience leading cross-functional projects with competing constraints through to success
* Experience working in a Finance transformational setting; driving change and managing competing priorities
* Detail-oriented with demonstrated oral and written communication skills
What to Expect as Part of MassMutual and the Team
* Regular meetings with the Treasury and other Financial Planning & Analysis teams
* Focused one-on-one meetings with your manager
* Access to mentorship and development opportunities
* Access to a collaborative network within the team with connected objectives
* Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
* Access to learning content on Degreed and other informational platforms
* Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
#LI-ST1
Salary Range:
$159,800-$209,700
At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.
Why Join Us.
We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.
We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.
$159.8k-209.7k yearly Auto-Apply 11d ago
Executive Assistant
American Express 4.8
New York, NY job
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.
This position is responsible for administrative support for two Vice Presidents within the US Consumer Marketing (USCM) team. It is a dynamic, high-paced environment and therefore the day-to-day responsibilities require seamless collaboration across a wide range of business partners. The ideal candidate must be seasoned and experienced in handling a wide range of administrative related tasks and be able to work independently and confidently under pressure. Building strong relationships, being resourceful and knowing how to navigate large organizations fluidly will also be critical to success in this position.
Day to day responsibilities include, but are not limited to:
Organizing and maintaining complex calendars using a high level of tact, influencing and integrity, including scheduling across multiple time zones
Calendar management, including scheduling meetings with various colleagues internally and externally
Coordinating logistics for meetings, including scheduling of conference rooms and technology support as required
Preparing, reviewing, and processing expense reports, and managing expense report approvals, in line with company T&E policy and budget
Assisting with timekeeping and payroll duties
Providing coverage for other team-based Executive/Administrative Assistants that are on vacation or sick leave
Managing organization charts and team rosters
Booking and coordinating travel arrangements including air and hotel bookings
Supporting the scheduling and coordination of events, including room booking, catering, etc.
Supporting team administration including job postings, on boarding for new hires, updating distribution lists, setting up group-wide team meetings, coordinating team real estate
Processing of requisitions and other invoices, ordering supplies and managing ticket requests
Minimum Qualifications:
Positive attitude, solutions-oriented demeanor, and reliable
Exceptional organizational, administrative, and interpersonal skills
Keen attention to detail and a sense of urgency in execution and follow-up
Ability to prioritize multiple tasks and work autonomously with minimal guidance
Strong integrity and ability to handle confidential / sensitive information with discretion
Strong written and verbal communication skills
Proficiency in Microsoft Outlook and Office, including Word, PowerPoint and Excel
Minimum 3-5 years of experience supporting executives with complex calendars and travel
Salary Range: $31.49 to $49.28 hourly + bonus + benefits
The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: ***************************
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
$31.5-49.3 hourly 2d ago
Director, Detection Operations, Internal Fraud
American Express 4.8
New York, NY job
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
Position Overview:
The Director of Detection Operations is responsible for overseeing the daily operations of internal fraud detections systems, ensuring the effective monitoring of insider threats and internal fraud risks across the enterprise. This role manages the detection infrastructure, alert triage and case referrals. Working closely with the VP of Detection, Reporting, and QA, Investigations and Technology teams, the Director ensures that internal fraud alerts are timely, accurate, and actionable, while minimizing false positives and operational noise.
Key Responsibilities:
Lead the fraud detection operations team, responsible for monitoring and triage of internal fraud alerts
Oversee daily workflows including alert intake, triage, escalation and case referral to investigation teams
Ensure operational coverage, service level adherence and timely escalation of high-risk incidents
Support the VP of Detection, Reporting, and QA to operationalize new rules, thresholds and models into monitoring systems
Track and improve detection efficiency (hit rates, false positives, alert to case conversion)
Define and report on detection operations Key Performance Indicators (KPI)
Contribute to reporting on detection effectiveness and operational performance
Partner with investigations on case referrals and feedback loops to refine detection quality
Support audit and regulatory review of detection operations
Build and manage a team of fraud detection analysts and operations specialists
Drive a culture of operational discipline, continuous improvement and risk ownership
Desired Leadership Characteristics:
Calm and decisive under pressure.
Ability to prioritize actions for the benefit of the organization to remain focused on most critical issues
Initiative and bias for action and for getting things done
Proven ability in extending and maintaining strong relationships in a complex multi-national corporation
Strong problem solver with the ability to use analytical methods to affect change
Effective organizational skills (including attention to detail) along with the ability to collaborate and influence in a matrixed environment
Minimum Qualifications:
10+ years of experience in fraud operations, monitoring, or security operations, with at least 3 years in a leadership role
Deep understanding of fraud monitoring tools, insider threat detection and case management systems
Strong knowledge of internal fraud typologies and insider risk behaviors
Proven track record of managing global operations teams
Strong collaborations skills with Technology, CEG, Legal and risk oversight functions
Experience with operational KPIs, back-office case and SLA management, and executive reporting
Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: ***************************
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.
$123k-215.3k yearly 2d ago
Senior Manager, Internal Fraud Event Response
American Express 4.8
New York, NY job
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
**Position Overview**
The Senior Manager of Internal Fraud Event Response is responsible for the development of advanced analytics that enable strategic insights, internal fraud identification, control evaluation, outlier analysis, and compensating control implementation in response to emerging internal fraud risk. The successful candidate will play a critical role in protecting American Express from insider-driven risks. This role will support the creation of data driven decision making for internal fraud response across the enterprise, while ensuring strong alignment between analytics, operational execution, and rules strategy.
Reporting to the Vice President of Internal Fraud Event Response, this senior professional will leverage analytical expertise, business acumen, and technical proficiency to translate fraud intelligence into actionable detection response that will inform control enhancements, policy changes, and detection strategy implementation. The ideal candidate has a strong background in fraud analytics, coding, rule design, and control optimization - with a passion for protecting the integrity of American Express's people, processes, and data.
**Key Responsibilities:**
+ Create and implement compensating controls to address emerging risks and regulatory changes.
+ Respond to executive and board requests with timely, data-driven insights and recommendations.
+ Support continuous improvement of internal fraud detection models and analytic tools in partnership with the Detection Analytics team.
+ Develop statistical modeling, machine learning, and data visualization to identify fraud patterns and emerging threats impacting the industry and American Express .
+ Ensure the integrity, aggregation, and interpretation of data supporting internal fraud capabilities
+ Lead rapid response initiatives to address new fraud schemes or internal and external fraud events.
+ Create ad hoc analysis in response to requests from Executive leadership, providing actionable insights under tight deadlines.
+ Collaborate with compliance, audit, and risk management teams to ensure effective risk identification, assessment, and mitigation strategies
+ Serve as a key liaison with executive leadership, board members, and regulatory bodies.
+ Communicate complex analytic findings and risk assessments in clear, actionable terms for non-technical stakeholders.
+ Ensure all internal fraud analytics and controls comply with relevant laws, regulations, and internal policies.
+ Stay abreast of regulatory developments and industry best practices, updating processes as needed.
+ Conduct detailed analysis of insider-related fraud incidents, trends, and behaviors to identify emerging risks and control opportunities.
+ Use data-driven insights and behavioral analytics to uncover early indicators of internal fraud exposure.
+ Partner with Fraud Operations, Investigations, and Operational Risk teams to translate case findings into preventive rule logic.
+ Provide subject matter expertise on internal fraud risk patterns, detection methods, and process design.
+ Stay current on emerging internal fraud trends, rule design techniques, and fraud prevention technologies.
+ Leverage automation, data visualization, and analytics to continuously refine detection logic.
+ Contribute to a culture of innovation and proactive risk management across the Internal Fraud 1LOD COE.
**Qualifications:**
+ 7 years of experience in internal fraud detection, fraud risk management, rules development, or analytics, preferably in financial services or payments.
+ Demonstrated experience designing and implementing fraud detection rules or models in a production environment.
+ Strong understanding of internal fraud typologies, control design, and risk frameworks.
+ Advanced proficiency with analytical tools and query languages (SQL, SAS, Python, etc.).
+ Experience working with rule management systems, case management platforms, large database environments/warehouses, and decision engines.
+ Excellent analytical, problem-solving, and documentation skills with attention to accuracy and governance.
+ Ability to work effectively in a fast-paced, cross-functional environment with minimal supervision.
**Qualifications**
Salary Range: $103,750.00 to $174,750.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: ***************************
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.
**Job:** Operations
**Primary Location:** US-New York-New York
**Other Locations:** United States, US-North Carolina-Charlotte
**Schedule** Full-time
**Req ID:** 26000435
$103.8k-174.8k yearly 2d ago
Senior Product Designer
American Express 4.8
New York, NY job
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside dedicated engineers and product managers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.
Within the Technology Business Enablement Team, the Sr. Product Designer for Portfolio Tools will support transformation and evolution of our portfolio toolset, focusing on optimizing the customer experience to meet business outcomes, and create efficiencies in support of the Tech portfolio planning for the enterprise.
In this pivotal role, you will play a critical part in driving the design of internal tools essential for optimizing our technology investment management. Reporting to the Director of Product Management for Portfolio Tools, you will be responsible for delivering a best-in-class user experience that aligns with business goals, collaborating with customers, and ensuring the tools meet user needs and enhance our business operations. Your contributions will directly impact our mission of transforming enterprise-level management tools, fostering innovation, and accountability within the team.
This is a hybrid role based in New York; Hybrid colleagues work a mix of in-office and virtual days, coming into the office 3 days per week. Leaders and colleagues will plan common days for in-person connection, collaboration, and events.
Key Responsibilities:
* Design and Prototyping: Create high fidelity designs, wireframes and interactive prototypes that demonstrate a deep understanding of the user journey. Work closely with engineering partners to ensure designs are implemented effectively.
* Iterative Design Process: Utilize an iterative design approach that incorporates user feedback throughout the product development life cycle. Continuously refine and optimize the experience to enhance usability and meet business goals.
* Journey Mapping: Support the creation of detailed journey maps to understand and visualize the end-to-end user experience across multiple touchpoints. Collaborate cross functionally to identify pain points, opportunities and areas for improvement with a long-term scalable mindset that supports our internal systems and processes.
* Collaboration with Stakeholders: Collaborate closely with Portfolio, Technology, and Product leaders to align the tools with their needs and the company's strategic goals. Capture and prioritize user requirements and enhancements through regular feedback loops.
* Go-to-Market and Adoption: Support change management efforts to promote adoption and usage across the organization. Develop documentation to facilitate user transition.
* Customer Experience: Ensure tools meet user needs and objectives and offer seamless customer experience.
Who You Are:
* Product Design Expertise: Demonstrated experience in designing software or technology products, preferably within an enterprise setting managing internal tools.
* Analytical and Critical Thinking: Ability to analyze complex data, understand user needs, and translate them into effective product solutions.
* Communication and Collaboration: Strong interpersonal skills with the ability to build relationships with stakeholders and lead cross-functional teams effectively.
* Technological Proficiency: Familiarity with design tools such as Figma, Adobe as well as prototyping tools. Strong understanding of UX principles, interaction design and visual design
Qualifications:
* Minimum of 5 years of experience in product design, with at least 2 years in a leadership role overseeing technology-based products.
* Bachelor's degree in Design, Computer Science, Engineering, or equivalent. Master's degree is a plus.
* Experience with portfolio management tools and financial scenario modeling is highly desirable.
Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: ***************************
* Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
$123k-215.3k yearly 2d ago
Director & Counsel - Global Merchant & Network Services, Global Strategy, Operations & Performance (Debit)
American Express 4.8
New York, NY job
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express
Director & Counsel - Global Merchant & Network Services, Global Strategy, Operations & Performance
The General Counsel's Organization (GCO) at American Express seeks a Director & Counsel to support the Global, Strategy, Operations & Performance (GSOP) team within Global Merchant & Network Services (GMNS). GSOP is a high-impact team focused on developing enterprise strategy, advancing network and merchant policies to align with the rapidly evolving payments industry, and enhancing operational excellence to deliver an optimal experience to various customers, including issuers, acquirers, acquiring partners, merchants, and other financial technology providers.
Role & Responsibilities:
This role will support the growth of American Express's U.S. debit capabilities. The candidate will offer legal guidance on Amex's U.S. debit strategy and product expansion and will work closely with the network acquiring solutions, payments consulting, issuer product, and merchant services teams, to address related legal, operational, and policy matters, including development of new contract templates and program policies. In addition, the successful candidate will also provide general legal support for the global GSOP business unit by:
Collaborating with a team of highly skilled lawyers on diverse initiatives and complex matters, which impact network acquiring solutions, issuer products, merchant services and operations, data privacy, information security, antitrust, regulatory compliance, financial fraud, credit and merchant risk, litigation, and investigations within a rapidly evolving business and legal environment.
Driving consistency and awareness across a range of network and merchant policies and programs from a legal, contractual, and operational standpoint, including serving as a central "center of excellence" for colleagues within GMNS GCO across the global organization on such matters.
Supporting the identification and implementation of process improvement in legal and related business operations, including contract template enhancements.
Participating in a small team of seasoned attorneys and legal managers, offering thought leadership for cross-cutting issues and strategic projects.
Managing effective, cost-conscious targeted engagements of outside counsel where necessary, with a disciplined approach to budget management.
Minimum Qualifications:
J.D. with ability to practice law in New York.
6+ years of relevant work experience in a law firm and/or in-house corporate legal department focused on financial services, financial technology, merchant services, or payments.
Specific experience providing thoughtful and practical advice on complex business issues.
Preferred Qualifications:
Strong understanding of the U.S. debit routing, processing, and acquiring infrastructure.
Excellent analytical thinking, problem-solving, and project management skills.
Experienced in identifying and managing legal, compliance, and business risks, and adept at creating innovative solutions.
Clear and persuasive communicator, both written and verbal, with exceptional interpersonal and teamwork abilities.
Proficient in drafting and negotiating standard agreements, providing practical guidance, building credibility with stakeholders, and organizing sensitive documentation.
Effective collaborator with cross-functional teams, consistently meeting deadlines while prioritizing multiple demands and maintaining attention to detail.
Willing to take on a variety of responsibilities and roles to support the team, department, and enterprise, as needed.
Demonstrates leadership, growth mindset, customer focus, and a high degree of self-motivation and initiative.
Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: ***************************
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
$144.3k-256.3k yearly 2d ago
Analyst, Amex Offers Business Development
American Express 4.8
New York, NY job
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.
Membership Portfolio Services is responsible for developing and scaling several growing businesses that are strategically important to American Express. Each of the businesses within Membership Portfolio Services connect Card Members with Merchants - a key differentiator of our Membership Model - and which also represent a significant opportunity to help drive our growth over the mid-to-long term.
Amex Offers sits within the Membership Portfolio Services Team.
Launched in 2012, Amex Offers is a digital advertising platform that connects Merchants, Advertisers and brands with the tens of millions of American Express Card Members across the globe. The Amex Offers team develops strategic marketing partnerships that deliver - through the Amex offers platform - unique differentiated value to reach high-spending Card Members in the digital channels where they engage with American Express. Through this solution, we can help advertisers get laser-focused on who our mutual customers are, what they want, and how we can meet their needs - delivering deep insights and maximizing results.
**How will you make an impact in this role?**
This Analyst role will partner directly with our Business Development team to support marketing and advertising engagements with new and lapsed partners. This candidate will be responsible for driving forward multiple projects including sales-operations, marketing execution, and results analysis.
**Role Responsibilities**
+ Manage sales operations, go-to-market processes, and execution for Amex Offers and Ads engagements
+ Support prospect research by identifying industry trends and gaps in the portfolio to grow engagement, partner-funded value, and revenue
+ Partner across the team and internal stakeholders to input and update pipeline opportunities and provide campaign execution support
+ Assist with business insights and campaign performance metrics for partners
+ Support Business Development team members to drive strategic initiatives forward
+ Share best practices across the team
+ Ensure adherence with all aspects of the American Express Code of Conduct and our policies and procedures
**Minimum Qualifications**
+ 2 years of relevant experience, ideally in media or digital marketing industries
+ Strong Microsoft Excel and PowerPoint skills
+ Independent and resourceful problem solver with great attention to detail and the ability to work cross functionally
+ Proven track record of being a high performer with expert organizational and project management skills
+ Passion for performance-based marketing, payments innovation and new digital trends
+ Strong communication and analytical background
+ Compliance with processes and regulatory requirements
+ Highly collaborative individual with strong work ethic and willingness for hands-on tasks to achieve team goals
**Qualifications**
Salary Range: $65,500.00 to $102,500.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: ***************************
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
**Job:** Marketing
**Primary Location:** US-New York-New York
**Other Locations:** US-Georgia-Atlanta, US-Arizona-Phoenix, US-Florida-Sunrise
**Schedule** Full-time
**Req ID:** 25023260
$65.5k-102.5k yearly 2d ago
Sr. Associate, Project Manager - Finance Data Management & Governance
American Express 4.8
New York, NY job
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
The Sr. Associate, Project Manager for the Finance Data Management and Governance (FDMG) team in the Enterprise Technology Services organization is pivotal in organizing key business processes across the organization, including project reporting, budget management, talent management & hiring, strategic messaging, communications, town halls, colleague engagement, and more. The candidate will be a key member of the FDMG organization Leadership Team, working closely and collaborating with all team members.
Key Responsibilities:
* Project Management & Delivery
* Assist in the planning and execution of strategic and operational projects across business and technology functions.
* Develop project plans with defined milestones, timelines, and deliverables.
* Identify risks and dependencies; recommend mitigation strategies to ensure project success.
* Track project performance and maintain transparent reporting mechanisms.
* Maintain budget for entire FDMG team.
Operations & Planning Support:
* Support key operational cadences including staff meetings, town halls, and business reviews.
* Assist in quarterly and annual planning activities, including OKR development, resource tracking, and progress reporting.
* Coordinate meeting logistics, materials preparation, and follow-ups to ensure action items are completed.
* Communications & Stakeholder Coordination
* Partner with internal stakeholders to develop clear, effective communication materials including presentations, updates, and status reports.
* Facilitate information flow between project teams and leadership to ensure alignment and informed decision-making.
* Promote consistency and clarity in execution across functional areas.
* Continuous Improvement
* Identify opportunities to streamline processes, improve reporting, and enhance project transparency.
* Recommend tools or frameworks that enhance project and team effectiveness.
Minimum Qualifications:
* Bachelor's degree required; preferred fields include Business, Technology, or related areas.
* 3 - 6 years of experience in project management, operations, or program coordination.
* Strong organizational and multitasking skills with a demonstrated ability to manage competing priorities.
* Excellent verbal and written communication skills, including experience crafting executive-facing content.
* Proficiency with Microsoft Office Suite (especially PowerPoint & Excel), SharePoint, Confluence, and OneDrive.
* PMP or related certification is a plus.
Preferred Qualifications:
* Strong communication and organizational skills.
* Proven ability to solve problems and plan long-term projects.
* Experience in creating engaging and informative presentations.
* Ability to collaborate effectively with diverse stakeholders.
* Proven track record of managing multiple priorities and meeting deadlines.
* Ability to work independently and influence without direct authority.
* Commitment to fostering an inclusive team culture.
* Strong understanding of financial management and data analysis.
Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: ***************************
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
$89.3k-150.3k yearly 2d ago
Senior Analyst-Small Business Card & Rewards Analytics
American Express 4.8
New York, NY job
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**Overview of the Business:**
Global Commercial Services (GCS) is the leading payment issuer and partner for businesses with products and services that help them grow and run their businesses. The GCS Product Analytics team plays a pivotal role within the GCS Products organization by providing advanced analytics and statistical methodologies to drive deep insights into client behavior. Our mission is to inform and shape product strategies and deliver connected, personalized experiences that foster deeper client engagement and drive sustainable, profitable growth.
**How will you make an impact in this role?**
The Senior Analyst, Small Business Card & Rewards Analytics will lead the strategy and execution of SBS card product performance, engagement, and usage analytics delivering insights to expand and deepen our relationship with customers. This critical role will partner with product, marketing, credit risk, and finance teams to inform rewards constructs and benefits-led product line strategies that differentiate American Express offerings in the marketplace while driving balanced economics.
This role represents a unique opportunity to leverage applied quantitative experience to directly shape business strategy and role requires a high level of expertise in driving decisions backed by data insights, deploying advanced predictive and statistical methodologies, leading strategic analytics, and designing scalable data assets. The ideal candidate will bring a unique balance of technical skills combined with a strategic mindset and the ability to communicate effectively. They will be able to work in white space with unstructured problems and build successful partnerships with a large variety of teams and business units to identify opportunities and influence outcomes.
**Responsibilities:**
+ Translate business problems into data strategies and drive analytical workstreams on SBS customer engagement, card benefit usage, rewards, and retention leveraging analytical techniques
+ Drive the strategy and execution for creation of SBS card transaction and customer data assets including migration of source data to cloud environment and design of sustainable, optimized data structure
+ Develop and build SBS card performance reporting and key performance indicator measurement using BI tools (i.e. Tableau)
+ Model expected impact on business of potential charge product features and enhancements and advise senior leaders on product roadmap
+ Design, launch and measure tests of product construct configurations to increase rewards and benefits awareness, redemption, and spend; Build analytical frameworks for robust measurement when clear A/B testing doesn't exist.
+ Identify and build behavior-based segmentation to provide insights into customer behavior and drive recommendations for business priorities.
+ Manage and prioritize demands for data, ad hoc analytics, and reporting from multiple stakeholders, reallocating resources as necessary to ensure alignment with business priorities
**Minimum Qualifications:**
+ Relevant professional experience including experience in hands-on analytical role(s) leveraging data to drive decisions, translate operational performance into financial implications, and influencing business strategies
+ Experience building sustainable data assets using cloud-based analytical tools, querying languages, and visualization software (e.g., SQL, Python, Databricks, Tableau) is a must
+ Good understanding of card economics and performance drivers with proven success in driving business results via strategic analysis. Experience in Charge/Loyalty analytics is a plus.
+ Excellent written and verbal communication skills with the ability to explain technical concepts and analytics-driven findings to non-technical stakeholders, and to explain business processes, concepts, and issues to technical resources
+ Team player with proven ability to influence and collaborate with others across all levels of an organization
+ Proven track record translating business problems into data strategies and solutions, leading complex, multi-stage analytical workstreams, and advising senior leadership on data-based insights
+ Bachelor's degree preferably in a quantitative field (e.g. statistics, engineering, math, science, economics, etc.)
**Preferred Qualifications:**
+ Expertise in data science and advanced analytical techniques including clustering, machine learning, and statistical analysis
**Job Location** : Hybrid (New York or Atlanta)
**Qualifications**
Salary Range: $89,250.00 to $150,250.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: ***************************
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
**Job:** Data Mgmt and Analytics
**Primary Location:** US-New York-New York
**Other Locations:** US-Georgia-Atlanta
**Schedule** Full-time
**Req ID:** 26000114
$89.3k-150.3k yearly 2d ago
Director, Business Banking Analytics
American Express 4.8
New York, NY job
**You Lead the Way. We've Got Your Back.**
With the right backing, businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague is able to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard, and feels like they belong.
**Overview of the Business:**
Global Commercial Services (GCS) is the leading payment issuer and partner for businesses with products and services that help them grow and run their businesses. The GCS Product Analytics team plays a pivotal role within the GCS Products organization by providing advanced analytics and statistical methodologies to drive deep insights into client behavior. Our mission is to inform and shape product strategies and deliver connected, personalized experiences that foster deeper client engagement and drive sustainable, profitable growth.
**How will you make an impact in this role?**
The Director, Business Banking Analytics will lead a global team in deploying analytics to drive growth and customer engagement across the American Express Business Banking portfolio. This critical role will serve as a key partner to Business Banking Product leadership, delivering data-driven insights that inform product strategy, enhance engagement and retention, drive feature adoption, and strengthen cross-product integration across the banking portfolio.
This role represents a unique opportunity to leverage applied quantitative experience to directly shape business strategy and requires a high level of expertise in driving decisions backed by data insights, deploying advanced predictive and statistical methodologies, leading strategic analytics, and designing scalable data assets. The ideal candidate will bring a unique balance of technical skills combined with a strategic mindset and the ability to communicate effectively. They will be able to work in white space with unstructured problems and build successful partnerships with a large variety of teams and business units to identify opportunities and influence outcomes.
**Responsibilities:**
+ Translate business problems and lead analytical workstreams that inform product strategy, customer growth initiatives, retention, and money movement optimization leveraging advanced analytical techniques including clustering, machine learning, and statistical analysis
+ Lead strategy and execution for creation of business banking transaction and customer data assets including migration of source data to cloud environment and design of sustainable, optimized data structure
+ Oversee end to end Business Banking performance reporting, including defining, forecasting, and measuring key performance metrics
+ Model business impact of banking product features and advise senior leadership on product roadmap decisions
+ Design, launch, and measure tests to drive product engagement, increasing deposits and primary account usage; Build analytical frameworks for robust measurement when clear A/B testing doesn't exist
+ Identify and build behavior-based segmentation to provide insights into customer behavior and drive recommendations for business priorities
+ Serve as subject matter expert for business banking portfolio performance, leading regular product performance reviews for banking leadership
+ Manage and prioritize demands for data, ad hoc analytics, and reporting from multiple stakeholders, reallocating resources as necessary to ensure alignment with business priorities
+ Provide leadership and coaching to a team of high-performing analytics colleagues as well as the analysts and managers on the broader Analytics team in areas such as application of advanced analytical concepts, test design, and effective presentation
**Minimum Qualifications:**
+ Relevant professional experience including extensive experience in hands-on analytical role(s) leveraging data to drive decisions, translate operational performance into financial implications, and influencing business strategies
+ Strong curiosity and initiative in tackling complex business analysis; dives deeply into the data, relentlessly pursues its meaning, and how these insights can drive business performance
+ Excellent written and verbal communication skills with the ability to explain technical concepts and analytics-driven findings to non-technical stakeholders, and to explain business processes, concepts, and issues to technical resources
+ Proven track record translating business problems into data strategies and solutions, leading complex, multi-stage analytical workstreams, and advising senior leadership on data-based insights
+ Good understanding of banking economics and performance drivers with proven success in driving business results via strategic analysis.
+ Team player with proven ability to influence and collaborate with others across all levels of an organization
+ Proven track record effectively managing priorities across multiple senior level keyholders and influencing stakeholders across all levels of organization
+ Proven ability to lead and develop team of product analysts, providing leadership and coaching to the team in areas such as application of advanced analytical concepts, sustainable data models, and effective presentation
+ Experience building sustainable data assets using cloud-based analytical tools, querying languages, and visualization software (e.g., SQL, Python, Databricks, Tableau)
+ Bachelor's degree preferably in a quantitative field (e.g. statistics, engineering, math, science, economics, etc.)
**Preferred Qualifications:**
+ At least 9 years of relevant professional experience in hands-on analytical role(s) leveraging data to drive decisions, translate operational performance into financial implications, and influence business strategies; Financial services experiences is a plus
+ Advanced degrees preferably in a quantitative field (e.g. statistics, engineering, math, science, economics, etc.)
+ Expertise in data science and advanced analytical techniques including clustering, machine learning, and statistical analysis
**Qualifications**
Salary Range: $144,250.00 to $256,250.00 annually bonus equity (if applicable) benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: ***************************
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide sponsership for certain positions.
**Job:** Data Mgmt and Analytics
**Primary Location:** US-New York-New York
**Other Locations:** US-Georgia-Atlanta
**Schedule** Full-time
**Req ID:** 26000267
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The American Express Corporate Affairs & Communications (CA&C) team is a strategic function that works to enhance and protect the continued strength of the American Express brand through public relations, social media and content, colleague communications and corporate social responsibility (CSR) initiatives.
How will you make an impact in this role?
The Executive Assistant will be a key member of the team, primarily supporting an Executive Vice President and two full-time vice presidents in CA&C, and aiding their teams as needed.
We work on tight deadlines, with multiple partners and communications agencies, and our work is visible both to external audiences and to the broader enterprise. We are looking for someone who is detail oriented with a positive, can-do attitude. You are seasoned and experienced in handling a wide range of administrative-related tasks and can work independently through building positive relationships and being resourceful.
Responsibilities include:
Organizing and maintaining complex calendars using a high level of tact, influencing and integrity, including scheduling across multiple time zones
Calendar management, including scheduling meetings with EC members and other senior leaders, colleagues, and external parties.
Preparing, reviewing, and processing expense reports, and running expense report approvals, in line with company T&E policy and budget
Assisting with timekeeping and payroll duties
Fluency in American Express ARIBA and Concur
Handling organization charts and team rosters
Booking and coordinating travel arrangements including air and hotel bookings for both domestic and international business trips.
Supporting team administration including job postings, on boarding for new hires, updating distribution lists, setting up group-wide team meetings, coordinating team real estate
Processing of requisitions and other invoices, ordering supplies and handling ticket requests
Coordinating logistics for internal meetings and events, including scheduling of conference rooms, catering and technology support as required
Support special ad-hoc projects and initiatives as assigned
Minimum Qualifications:
5+ years experience in providing administrative support is required
Ability to work well in a dynamic and fast-paced organization and manage multiple tasks and priorities
Excellent written and verbal communication skills
Ability to work effectively on a team, sometimes under pressure with accuracy, attention to detail, professionalism, and timely, direct follow-up
Strong sense of integrity and ability to handle sensitive issues and maintain confidentiality
Ability to proactively identify and resolve issues
Ability to work with all levels of management, associates and external business contacts
Strong computer skills, including Microsoft Outlook, WebEx, MS Office Suite (Word, Excel, PowerPoint)
Preferred Qualifications:
* Thorough knowledge of American Express Company internal systems (e.g., Concur, Ariba, etc.)
Salary Range: $37.50 to $59.98 hourly + bonus + benefits
The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: ***************************
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
$37.5-60 hourly 2d ago
Senior Analyst-Data Analytics
American Express 4.8
New York, NY job
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
American Express Global Commercial Services (GCS) offers powerful backing and financial support to business clients of all sizes. The GCS Small Business Marketing team strives to provide our customers with the world's best customer experience every day to ensure that we are essential partners to our clients and win the full share of their business.
The Strategic Growth & Insights team within the Small Business Customer Growth Marketing team develops integrated marketing strategies across channels delivering customer value through meaningful interactions at every touch point to drive deepened relationships and long-term engagement amongst our existing customers. We are a performance marketing team that uses data and insights to power our marketing as well as anchor to our investment optimization process to drive results and effectively optimize.
The senior analyst will support the enablement of Customer Growth Marketing investment optimization routines and packages (monthly reporting, annual planning, etc.). They will bring together channel-level forecasts and results, partnering with channel marketers, analytics, finance, and investment optimization teams.
Responsibilities
* Develop and maintain reporting packages that clearly communicate the Customer Growth Marketing team's campaign performance, forecast accuracy, and key trends to partners and senior leadership
* Collaborate cross functionally with teams across Investment Optimization, Finance, Analytics, and Marketing to ensure alignment, data consistency, and timely delivery of business-critical reporting.
* Analyze performance drivers and enhance key metrics to improve understanding of campaign effectiveness, investment efficiency, and forecasting accuracy.
* Transform complex data into actionable insights by identifying opportunities, uncovering performance risks, and developing recommendations that influence marketing strategy and decision-making.
* Continuously improve reporting processes by standardizing methodologies, automating recurring analyses, and implementing best practices.
Minimum Qualifications
* Proven experience working with large and complex datasets and developing insights that inform business decisions.
* Strong proficiency with analytics tools such as Excel and data query languages (BigQuery, Hadoop).
* Demonstrated ability to ensure data quality, integrity, and governance across multiple systems and sources.
* Strong understanding of business processes and the ability to translate analytical findings into meaningful recommendations.
* Excellent collaboration and communication skills, with experience partnering across multiple teams.
* Creative problem solver with the ability to work independently, manage competing priorities, and drive solutions forward.
* Exceptional project management skills and attention to detail; able to juggle multiple priorities, meet tight deadlines, and operate effectively and compliantly.
Preferred Qualifications
* Proficiency with data visualization and BI tools (e.g., Tableau, Power BI) to translate data into actionable insights.
* Experience working with internal programs such as Liberty/TM1, and Smartbuy.
* Familiarity with marketing analytics, campaign performance measurement, and forecasting methodologies.
* Positive vibes, enthusiasm, and a "can-do" attitude
Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: ***************************
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
$78k-124.8k yearly 2d ago
Actuarial Product Oversight Consultant
Massmutual Financial Group 4.3
Massmutual Financial Group job in New York, NY
Actuary, Product, Pricing and Assumptions Oversight Full-Time Boston, MA or Springfield, MA or NY, NY The Opportunity MassMutual is seeking an enthusiastic, well-rounded and motivated actuary to join the Product Pricing & Assumptions Oversight team within the broader Corporate Actuarial (CA). In this function, this individual will contribute to the pricing and assumptions oversight of all of MassMutual's insurance products and is expected to successfully partner with the pricing teams of the various businesses.
The Team
The Product Pricing & Assumptions Oversight function is part of the Corporate Actuarial team. This team is responsible for all oversight of pricing, product development & assumptions across all MassMutual product areas. The group works collaboratively amongst itself as well as with the various product teams to ensure that all aspects of product development and management align with MassMutual's strategic goals and objectives.
The Impact:
As a key member of the Product, Pricing, and Assumptions Oversight team you will:
* Leverage solid technical expertise to provide value-added support and guidance to all actuarial aspects of new product development and inforce product re-pricings (assumptions, pricing methodologies and profitability)
* Support the analysis and maintenance of major elements of Actuarial Pricing Review including metric setting, target/hurdle rates, mix of business and capital allocation
* Monitor and analyze sales, emerging experience, profitability and risk exposures of the company's new and inforce products including responsibility for analysis and reporting of value of new business metrics used for management decision making
* Enforce corporate guidelines and governance processes with respect to product pricing and re-pricings, and assumptions oversight
* Stay abreast of emerging regulations as they impact applicable aspects of products being priced and related actuarial work
* Participate on select Corporate projects and initiatives
* Have a solid demonstration of clear verbal and written communication, strong collaboration and partnership with business partners, and agility in balancing multiple work efforts
The Minimum Qualifications
* ASA or FSA designation
* Bachelor's Degree or higher in Actuarial Science, Accounting, Business, Economics, Finance or Mathematics
* 5+ years of life and annuity experience, preferably in the U.S. market, in areas such as pricing, valuation, reinsurance and/or capital management
The Ideal Qualifications
* Solid knowledge of actuarial and risk management concepts and practices; experience with quantifying, analyzing and managing a range of product risks
* Self-motivated and independent with solid analytical, critical thinking, and problem-solving skills; comfortable dealing with both complexity and ambiguity with some guidance, and able to explore multiple solutions to problems and challenges
* Effective time management, planning and organization skills
* Strong interpersonal, communication and influencing skills: ability to convey complex issues, explain methodologies and influence resolutions in writing and orally
* Ability to rapidly respond to changes in direction, tight deadlines and high-pressure situations
What to Expect as Part of MassMutual and the Team
* Regular meetings with the Product, Pricing, Assumptions Oversight Team.
* Focused one-on-one meetings with your manager
* Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups
* Access to learning content on Degreed and other informational platforms
* Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
#LI-ST1
Salary Range:
$141,300-$185,400
At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.
Why Join Us.
We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.
We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.
$141.3k-185.4k yearly Auto-Apply 11d ago
Director-Compliance
American Express 4.8
New York, NY job
This role will play a critical leadership position within the U.S. Commercial Compliance team supporting the U.S. Corporate Card Programs including vPayment, Business Travel Account, Expense Management & Travel Partnerships, @Work, Corporate Account Setup and Spend Enablement, as well as the U.S. issued Global Dollar Card. This person will provide strategic compliance oversight and effective challenge to ensure business strategies and initiatives are compliant with applicable laws, rules and regulations for Corporate commercial products, capabilities and offerings. The compliance efforts for this position will have a particular focus on product development, marketing strategies, risk management initiatives, rewards and benefits, and customer communications.
Job responsibilities include:
Provide effective challenge over business processes and controls aimed to mitigate risk and ensure compliance with regulatory and policy requirements.
Effectively inform on the development and implementation of policy and regulatory requirements in the areas of UDAP, general card practices, general banking, and other relevant federal, state and local regulations.
Play a critical role within each of the Compliance program elements of the Compliance Target Operating Model, covering BU support functions.
Oversee and effectively challenge on applicable regulations and policies, monitor performance and emerging risks to assess the efficacy of mitigating controls, procedures and practices within the business.
Collaborate with key compliance subject matter experts as well as partners across the Enterprise, such as the General Counsel's Organization, Audit and Operational Excellence groups.
Qualifications
Deep regulatory knowledge of the financial regulations applicable to U.S. corporate card products including UDAP.
Prior credit card industry, compliance, legal or risk experience is a plus.
Strong relationship and leadership skills with proven ability to communicate and collaborate effectively at all levels of the organization.
Ability to exercise good judgment in the development and pursuit of compliant solutions.
Prior experience of leading and developing high performing teams is a plus.
Excellent written, verbal, research, analytical, and interpersonal skills.
Strong project management skills, ability to lead multiple projects and support multiple priorities simultaneously.
Demonstrated ability to make decisions independently, work well under pressure, meet deadlines and adapt easily to frequent change.
Bachelor's degree required; advanced degree preferred.
Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: ***************************
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
$123k-215.3k yearly 5d ago
Data Engineer - Corporate Technology Data Engineering & Analytics
Massmutual Financial Group 4.3
Massmutual Financial Group job in New York, NY
The Opportunity Join our dynamic team as a Data Engineer - Corporate Technology Data Engineering & Analytics, where you'll play a pivotal role in driving the execution of our data and technology strategy. This role is crucial in driving digital transformation and operational efficiency across Investment Management. As part of this role, you will engage in building data solutions including streaming and batch pipelines, data marts & data warehouse. You will be responsible for establishing robust data collection and processing pipelines to fulfill Investment Management business requirements.
The Team
You'll be an integral part of our esteemed Corporate Technology Team, focused on Data Engineering & Analytics. Our team operates on a global scale, driving innovation and excellence across diverse areas of expertise. As a Data Engineer, you'll play a critical role in high impact Corporate Technology Investment Initiatives, ensuring alignment with organizational objectives and driving impactful outcomes. This is an opportunity to collaborate closely with Corporate Technology Data and Analytics team and Investment management business stakeholders. Our team thrives on collaboration, innovation, and a shared commitment to excellence. Together, we're shaping the future of technology within our organization and making a lasting impact on a global scale. Join us and be part of a dynamic team where your contributions will be valued and your potential unleashed.
The Impact:
* Design, build, and measure complex ELT jobs to process disparate data sources and form a high integrity, high quality, clean data asset.
* Executes and provides feedback for data modeling policies, procedure, processes, and standards.
* Assists with capturing and documenting system flow and other pertinent technical information about data, database design, and systems.
* Develop comprehensive data quality standards and implement effective tools to ensure data accuracy and reliability.
* Collaborate with various Investment Management departments to gain a better understanding of new data patterns.
* Collaborate with Data Analysts, Data Architects, and BI developers to ensure design and development of scalable data solutions aligning with business goals.
* Translate high-level business requirements into detailed technical specs.
The Minimum Qualifications
* Bachelor's degree in Computer Science, Engineering, Information Systems or related technical field.
* 8+ years of experience with data analytics, data modeling, and database design.
* 5+ years experience with ELT methodologies and tools.
* 5+ years experience in designing, developing, tuning and troubleshooting SQL.
* 3+ years of coding and scripting (Python, Java, Scala) and design experience.
* 2+ years of experience with Spark framework.
The Ideal Qualifications
* Knowledge of Informatica Power center and Informatica IDMC.
* Knowledge of distributed, column- orientated technology to create high-performant database technologies like - Vertica, Snowflake.
* Strong data analysis skills for extracting insights from financial data
* Proficiency in reporting tools (e.g., Power BI, Tableau).
* Domain knowledge of Investment Management operations including Security Masters, Securities Trade and Recon Operations, Reference data management, Pricing.
* Familiarity with regulatory requirements and compliance standards in the investment management industry.
* Experience with IBOR's such as Blackrock Alladin, CRD, Eagle STAR (ABOR), Eagle Pace, and Eagle DataMart.
* Familiarity with investment data platforms such as GoldenSource, FINBOURNE, NeoXam, RIMES, and JPM Fusion.
* Strong analytical and problem-solving abilities.
* Exceptional communication and interpersonal skills.
* Ability to influence and motivate teams without direct authority.
* Excellent time management and organizational skills, with the ability to prioritize multiple initiatives.
#LI-RK1
Salary Range:
$134,400-$176,400
At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.
Why Join Us.
We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.
We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this
powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The Global Acquiring Partners & Programs (GAPP) in Merchant Services US (MSUS) are tasked with making American Express "Welcomed Everywhere and Used Every Day." Through innovative programs like OptBlue, the business focuses on high growth relationships in the Merchant Acquiring arena that are transforming how American Express is accepted and welcomed. This is an exciting opportunity to join a fast-paced, dynamic team managing relationships with Third-Party Partner banks and sales channels that sit under the OptBlue program. These relationships are significant, complex, and critical to achieving American Express's strategic objectives for merchant acceptance.
In this role, you will manage our partner relationships by working across a broad set of areas and teams both within American Express and with our partners. The successful candidate will also lead more tactical growth opportunities to unlock and implement initiatives (i.e. Debit) with the partners across their sales and marketing organizations to drive American Express merchant coverage and spend on the network.
This role is responsible for: Orchestrating Program Management, Driving Welcome Acceptance, Unlocking Partner Participation Marketing Initiatives, and Facilitating
New Partner Integrations (i.e. Debit)
+ Deepen senior level relationships with partners to help strategically position American Express and help grow and maintain a robust sales pipeline across all partner sales channels.
+ Managing complex, critical partner relationships by working across a broad set of areas and cross-functional teams both within American Express and with partners.
+ Accelerating growth and driving enterprise goals across this partner set by negotiating and implementing initiatives with sales and marketing organizations that drive American Express Merchant coverage and spend on the network.
Key areas of focus:
+ Strategy Development: Unlock Card Member spend in partnership with a portfolio of Third-Party Partnerships (TPPs) by focusing on Merchant enablement, activation, Vibrant Acceptance, and other strategic enterprise initiatives (i.e. Debit).
+ Partner Management: Establish and deepen relationships with TPPs to identify and implement growth initiatives across the partner portfolio.
+ Negotiation: Leverage partner executive, sales, and servicing relationships to uncover and implement exciting growth opportunities such as expanding American Express value-added products and services for partners and Merchants.
+ Collaboration: Partner with internal business team members including Marketing, Analytics, Business Development, and Legal to design and implement initiatives that increase Merchant activation, drive Welcomed Acceptance and deliver incremental value to our partners.
+ Business Development: Maintain deep and current knowledge about the payment services industry, debit and U.S. market trends, new and existing technologies, products, and services. Represent American Express and promote our industry specific value at industry forums / events / trainings to establish American Express as an essential partner.
Minimum Qualifications:
+ 5 years of relevant business experience required
Qualifications:
+ Minimum 3 years' experience in the processing and acquiring of U.S. debit cards with processor, debit network, or acquirer.
+ Self-starter with the ability to think creatively and strategically in a world of evolving payment trends and innovations
+ Excellent client relationship skills with demonstrated ability to influence C-level executives with business partners.
+ Proven influencing and negotiation skills with confidence to challenge opinions and perceptions and offer unique insights.
+ Excellent relationship management and collaboration skills with the ability to influence internal and external partners.
+ Strong sales mentality with a focus on driving bottom line performance.
+ Proficient in identifying and driving new opportunities that advance and deepen our relationships.
+ Strong business acumen - especially in the merchant acquiring, emerging payments and payment processing industry.
+ Strategic problem solver with ability to work through complex business and operational problems and identify clear action plans and drive resolution.
+ Excellent oral/written communication and presentation skills are a must.
+ Solid project management skills and the ability to lead multiple accounts and initiatives in parallel.
+ Bachelor's Degree required; MBA preferred.
Location: New York City or Phoenix; operating under a hybrid-work arrangement
**Qualifications**
Salary Range: $103,750.00 to $174,750.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: ***************************
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
**Job:** Sales
**Primary Location:** US-New York-New York
**Other Locations:** US-Arizona-Phoenix
**Schedule** Full-time
**Req ID:** 25020770
$103.8k-174.8k yearly 2d ago
Insurance Sales Agent
Massmutual Metro Ny 4.3
Massmutual Metro Ny job in New York, NY
Job Description
We are seeking a motivated insurance agent with a business-minded spirit to identify and convert sales leads for insurance policies while overseeing a robust portfolio of clients. The successful candidate will have served in a related insurance industry role in which he or she cultivated a pool of prospective clients through referrals, networking, cold calls, marketing initiatives, and other proactive sales strategies.
If you are an enthusiastic, intuitive, and organized professional who thrives in a multifaceted role, this job is for you! We'll provide you with the training, mentoring, and support you need to take your earning potential into your own hands. If this sounds like you, apply today!
Compensation:
$100,000 - $130,000
Responsibilities:
Develop and deliver risk management strategies for each customer based on their risk profile
Devote an unprecedented level of personal attention when implementing a range of effective sales strategies proven to maintain and grow long-term customer base
Set meetings with new and potential clients to listen to their needs, taking into account their financial statuses and stage-of-life priorities, and present insurance plan options tailored to their individual circumstances
Stay abreast of insurance industry protocols and policy changes to ensure fulfillment of all policy requirements, and monitor insurance claims to ensure mutual satisfaction
Keep bookkeeping systems, sales databases, customer records, and related organizational tools current to accurately report progress to monthly and quarterly sales quotas to stakeholders
Client Prospecting & Outreach
Identify potential clients through networking, referrals, and marketing.
Conduct outreach via phone, email, or in-person meetings.
Client Needs Assessment
Meet with individuals, families, or businesses to evaluate their financial needs.
Analyze client goals and risk tolerance to determine appropriate coverage.
Product Recommendations
Recommend suitable insurance products (e.g., life, disability, long-term care).
Explain policy details clearly, including benefits, terms, and costs.
Sales & Application Processing
Guide clients through the application process.
Submit paperwork accurately and ensure compliance with underwriting requirements.
Ongoing Client Support
Provide policy reviews and updates as clients' needs change.
Assist with policy service, claims, and beneficiary changes.
Training & Development
Attend ongoing training on products, sales strategies, and compliance.
Work closely with mentors or senior advisors for hands-on learning.
Compliance & Documentation
Ensure all recommendations are compliant with regulatory and ethical standards.
Maintain accurate records of client interactions and transactions.
Ongoing Responsibilities
Provide financial planning support to clients.
Support investment professionals to cultivate client relationships.
Prepare financial plans and check their accuracy.
Qualifications:
Some computer skills with ability to use Microsoft Office is required
Bachelor's degree preferred; high school diploma required
Working knowledge of the insurance industry, insurance products risk management profiles, and related state and federal regulations
Candidates must have an insurance license
Experience with accounting and or sales lead software is a plus
Bachelor's degree in finance or related field.
At least 1 year of industry experience.
Self-motivated.
Excellent interpersonal skills.
About Company
MassMutual Metro New York is a top financial planning firm offering comprehensive solutions in insurance, asset management, and fee-based planning. Our advisors receive dedicated support through a functional leadership model, allowing them to focus on delivering exceptional client outcomes. As a multicultural agency rooted in the heart of NYC, we serve diverse communities with integrity and care, fostering a culture that feels like family.
$100k-130k yearly 2d ago
Head of Capital Transaction Analysis
Massmutual Financial Group 4.3
Massmutual Financial Group job in New York, NY
Treasury and Capital Management Full-Time Boston, MA, New York, NY or Springfield, MA The Opportunity As the Head of Capital Transaction Analysis, you will work in a fast paced, innovative and collaborative environment ideating, analyzing and executing strategic transactions benefitting the long-term financial strength and flexibility of MassMutual. This role will have the opportunity to work with the Head of Rating Agency Relations and Transaction Analysis on key finance initiatives:
* Apply understanding of life insurance/annuity products, risk management, and capital frameworks to drive strategic transaction analysis and recommendations
* Ideate and execute capital markets and balance sheet optimization transactions that improve MassMutual's financial performance, balancing capital adequacy, liquidity, financial flexibility, and earnings strength
* Advise the executive team on key strategic initiatives and sales priorities, including impacts to statutory and economic capital, rating agency metrics, and long-term profitability
The Team
The Transaction Analysis Lead is a member of the Treasury organization which is a dynamic team of individuals with diverse backgrounds that are focused on:
* Maintaining a balance between high and sustainable returns for policyholders, and a strong financial strength position, while enabling MassMutual to take advantage of growth opportunities; all while maintaining within internal, regulatory and rating agency constraints
* Minimizing time spent on production and data manipulation activities by transforming our modeling, analytic, and reporting capabilities and implementing automation and technology where possible
Specifically, this role will lead the team charged with structuring and analyzing transactions and their impacts to MassMutual's capital position. Focus will be on ideating and executing balance sheet management transactions, while consulting on M&A activity, reinsurance opportunities, and strategic investments. This role oversees a small team accountable for the detailed review and assessment of potential opportunities, often on highly confidential matters and regularly in partnership with MassMutual's Corporate Development, Reinsurance Development, and Investment Management teams.
The Impact
This role will help drive strategic decisions around our use and consumption of scarce resources and solutions, as part of the Treasury organizations financial stewardship role, and deliver analysis to inform strategic decision-making:
* Identify and evaluate business and strategic opportunities, across financial, risk, and strategic views and with internal and external parties
* Lead transaction analysis considering rating agency, regulatory, and economic lenses, including M&A, capital markets, and reinsurance transactions
* Lead capital markets and balance sheet management transactions from ideation to execution
Management accountabilities:
* Accountable for all aspects of team leadership
* Fostering a high performance culture
* Recruiting, rewarding and retaining a new team
* Developing talent (e.g. cross-training, onboarding, providing feedback, etc.)
The Minimum Qualifications
* BS in accounting, finance, business, actuarial science or a related field
* 10+ years of progressive experience in actuarial roles, including capital management, product pricing (retail and institutional insurance products), or enterprise risk management, etc.
* Strong multi-tasking skills and ability to adapt to change
* Ability to proactively take ownership of projects and drive them through to completion
* Ability to perform independent research, identify valuable transaction opportunities, and deliver analyses and recommendations to senior management
* Strong desire to "roll-up sleeves"
The Ideal Qualifications
* Experience in capital management, actuarial pricing, hedging and/or M&A/reinsurance transaction analysis
* Expertise in structuring transactions to balance rating agency, regulatory capital, tax, accounting, and economic considerations
* Knowledge of statutory, rating agency, and economic capital frameworks
* Knowledge of US GAAP and statutory accounting
* Experience leading cross-functional projects with competing constraints through to success
* Experience influencing senior management on strategic decisions
* Detail-oriented with demonstrated oral and written communication skills
* Prior management experience
What to Expect as Part of MassMutual and the Team
* Regular meetings with the Treasury and other Financial Planning & Analysis teams
* Focused one-on-one meetings with your manager
* Access to a collaborative network within the team with connected objectives
* Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
* Access to learning content on Degreed and other informational platforms
* Your ethics and integrity will be valued by a company with a strong and stable ethical nosiness with industry leading pay and benefits
#LI-ST1
Salary Range:
$172,000-$225,700
At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.
Why Join Us.
We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.
We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.
$39k-46k yearly est. Auto-Apply 7d ago
Change Management Consultant
Massmutual Financial Group 4.3
Massmutual Financial Group job in New York, NY
The Opportunity The CFPMO (Corporate Functions Program Management Office) Change Management Consultant is responsible for enabling the change management team to ensure our people are ready, prepared, and able to adopt and sustain change and serve as a change management practitioner on assigned projects (as needed), creating and delivering effective change management (CM) plans and strategies.
In this role, you will lead internal CFPMO change management operations and establish and lead the broader MassMutual Change Management Community of Practice (COP). Acting as a strategic enabler, you will design, maintain, and optimize change management processes, tools, methodologies, and ways of working.
This role requires:
The CFPMO Change Management Consultant will be part of the Change Management Team and report to the Head of Change Management. If you have a strong background in organizational change management and leading internal change management operations in a complex organization - this may be a great opportunity for you.
The Team
The CFPMO was established to oversee the execution of initiatives across Corporate Finance, Enterprise Risk, Procurement, Investment Management, Law, and HR & Employee Experience, as well as define and own project management standards across the company. As part of the CFPMO, the Change Management Team is focused on the people side of change - ensuring that our people are ready and able to adopt change and sustain it for the long term with the goal of achieving project ROI as quickly as possible.
The CFPMO is a high-performing, data-driven team of skilled professionals who enjoy solving complex business problems, with proven track records of excellence in project and change management and the ability to quickly put structure in place to manage work in dynamic, complex environments. We are striving to create an authentic environment where people are inspired, encouraged, and motivated to succeed together.
The Impact
As a Change Management Consultant, you will:
* Own and manage CM operations, including methodology, workflows, and governance
* Maintain and enhance the CM SharePoint site for structure, content, usability, and metrics
* Design, update, and standardize CM tools and templates for consistency and ease of use
* Ensure alignment with branding, look and feel, etc. for all tools, and templates
* Maintain and socialize the end-to-end CM operating model and strategy
* Drive adoption of our methodology, tools, and ways of working
* Own CM metrics, dashboards, and reporting processes
* Analyze performance data and provide actionable insights
* Develop and execute strategies for CM team skill enhancement as well as education and upskilling for others (e.g. project managers, etc.)
* Lead weekly team status meetings and other CM operational forums
* Own and manage the CM meeting calendar for alignment and efficiency
* Identify opportunities, recommend and implement new ways of working, enable AI tools and practices, utilization of global resources, etc. to ensure we are operating at the optimal level
* Keep up with trends, insights, and latest practices in change management as a professional discipline
* Conduct initial change complexity assessments on incoming projects, recommend appropriate CM staffing
* Function as the change leader on assigned projects, as needed
* Enable a process and regularly conduct internal quality control assessments to ensure our methodology, tools, and ways of working are being utilized as planned and consistently applied
* In partnership with the Head of Change Management - develop and implement a strategy and plan to establish enterprise-wide change management standards and enable a Community of Practice
* Drive continuous improvement and efficiencies beyond own scope of responsibility
* Accountable for meeting change management requirements from initial intake to project closure
The Minimum Qualifications
* Bachelor's degree or equivalent experience and expertise
* 8+ years as a change leader creating and implementing change management strategies
* 2+ years leading a COE operations or internal process leadership
* Change Management certification (PROSCI ADKAR, and or CCMP)
The Ideal Qualifications
* 10+ years of change management experience
* Experience implementing change management strategies in a business environment that have achieved high levels of readiness & adoption
* Understanding of project management methodologies (i.e. Agile or Waterfall)
* Deep understanding and expertise of change management processes, tools, and methodologies including creation and upskilling, articulating the value each delivers, and how to best apply them
* Strong MS Office Suite skills (e.g. PowerPoint, etc.) and ability to develop professional, engaging tools, templates, etc.
* Excellent communication (written and verbal) and interpersonal skills
* Strong ability to influence and drive continuous improvement across the team
* Proficiency in change management metrics, dashboards, and data-driven decision-making
* Skilled in leading and facilitating workshops and meetings
* Ability to identify and implement technology-driven improvements such as AI tools
What to Expect as Part of MassMutual and the Team
* Regular engagement with the project sponsors
* Focused one-on-one meetings with your manager
* Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups
* Access to learning content on Degreed and other informational platforms
* Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
#LI-DM2
#CFPMO
Salary Range:
$121,800-$159,800
At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.
Why Join Us.
We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.
We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.