Customer Service Specialist jobs at Massey Services

Based in Orlando, Florida, Massey Services is one of the nation's largest and most respected service companies, with a history of providing quality service for more than three decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ over 2,800 team members and operate over 2,400 vehicles that provide Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers from 180+ Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee and Oklahoma. Compensation, $15 - $16 per hour We offer a complete benefits package including Medical & Dental, 401(k) retirement plan, paid vacations, sick days, holidays, tuition reimbursement, direct deposit, short & long term disability, and much more. If you are looking for a career and want to work for a GREAT COMPANY, we would love to speak with you! Please email your resume TODAY!! Job responsibilities Answering incoming customer calls in a courteous & professional manner; resolving customer inquiries, requests, billing questions, and scheduling service; as well as welcoming prospective new customers interested in learning about our services. There is also a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments. Additional responsibilities may expand to include daily reporting; updating customer account information; accounts payable; human resource paperwork; payroll processing; etc. Requirements: • High School Diploma or GED at a minimum • Previous experience with customer service on the phone • Strong problem solving skills • Excellent computer, typing, and 10-key skills • Time management talent and a sense of urgency • Background checks will be completed on all candidates considered for hire. Massey Services is an Equal Opportunity Employer and Drug Free Workplace

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." Job Summary This position is responsible for inbound and outbound contacts via an omnichannel approach to solve customer needs and expand relationships. Provide a high-quality service experience that generates creative lead and direct selling opportunities. Answers predominately routine inquires, resolves problems that may require deviation from standard operating procedures, and promotes new products/services to expand customer relationships. Key Performance Indicators First Call Resolution % Customer Satisfaction rating Sales Revenue ($ sold per call, CTV lead rate) Quality Assurance scores Average Handle Time Utilization (Overall % of the time Colleagues are logged in and being productive) Principal Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following: Handles customer calls/correspondence for service, scheduling, and billing inquiries turning great service into revenue generating contacts Offers Home Inspection leads to all customers that qualify Identify the needs of current and new customers and offer products to close sells and generate revenue and commissions Cultivates and maintains on-going customer relationships General knowledge of the organization, products, and/or services Excellent verbal communication skills with ability to overcome objections and ability to de-escalate situations Uses computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting Communicates with branch personnel to resolve service and scheduling issues Initiates outbound customer service calls for various campaigns Handles incoming calls from technicians to provide support. CANDIDATE SUMMARY Required Experience 1-2 years of customer service experience preferred 1-2 years of phone sales experience preferred Ability to use a computer Basic knowledge of Microsoft Word, Excel, and Windows Ability to type 35 wpm preferred Required Leadership Traits and Characteristics Good verbal, written, and interpersonal communication skills Ability to overcome objections and problem solve Ability to work in a fast-paced environment Good problem-solving skills Ability to work flexible schedule, including weekends and holidays Must be dependable and consistently punctual for all scheduled shifts A private home office/workspace suitable for working remotely during scheduled shift Broadband internet (25Mbps download & 5Mbps upload speeds) with ability to hardwire via an Ethernet cable Child / dependent care as necessary during the hours of scheduled shift Formal Education, Qualifications or Training High school diploma or GED Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Click here to read more about our Total Rewards Program which includes: Professional and Personal Growth Multiple avenues to grow your career Training and development programs available Tuition Reimbursement benefits (for FT Colleagues) Health and Wellness Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more Savings and Retirement 401(k) retirement plan with company-matching contributions Work-Life Balance Vacation days & sick days Company-paid holidays & floating holidays A company mindset that prioritizes health, safety, and flexibility We are looking for individuals who want to make a difference where our customers live and work. Is that you? This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. California residents click here to review your privacy rights. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.

PAY RANGE $17 to $20 AN HOUR We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, you'll be critical to helping our customers feel we've delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses. Our Customer Relations Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that's counting on you. You'll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment. You'll have more than a job-you'll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, you'll receive opportunities to volunteer and give back. With Orkin's award-winning training program, you'll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if there's one thing we know at Orkin, it's that pests keep coming back, and that makes our industry recession resistant. Ready to start a career with staying power? Apply now! Responsibilities As a Customer Relations Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that's the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you'll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers. You will… * Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments * Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules-don't worry, we will train you! * Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate * Use your sharp listening skills and probing questions to identify the customer's concern and evaluate their needs * Monitor, update and maintain customer database with accurate information including call details, disposition of calls, payments and other results * Reschedule unserviced accounts within 24 hours * Participate in quality assurance processes, programs, and initiatives * Safeguards customer's privacy and other proprietary information What type of benefits will you receive? * Competitive earnings starting at $17 - $20 per hour * Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance * 401(k) plan with company match, employee stock purchase plan * Paid vacation, holidays, and sick leave * Employee discounts, tuition reimbursement, dependent scholarship awards * Industry leading, quality, comprehensive training program Why should you choose Orkin? * Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers * The Pest Management Industry is growing - and is a recession resistant line of business * You have a service-oriented mindset that leads you to build loyalty and trust with clients * You hold yourself responsible to commitments * You value being part of a team * You want to join a company that supports the community * Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA Are you ready to join the Best in Pests? Qualifications What do you need to be successful? * Previous experience in Customer Service or Sales preferred * High School Diploma or equivalent required * Excellent interpersonal and communication skills * Basic computer skills in various software and web-based applications * Proficient in Microsoft Office * Strong attention to detail and follow through * Demonstrated ability to prioritize tasks and manage time efficiently What will my work environment be like? Candidates must meet physical job requirements and safely perform the job duties with or without accommodations: * Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time * Be able to regularly lift and/or move up to 25 pounds Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer What do you need to be successful? * Previous experience in Customer Service or Sales preferred * High School Diploma or equivalent required * Excellent interpersonal and communication skills * Basic computer skills in various software and web-based applications * Proficient in Microsoft Office * Strong attention to detail and follow through * Demonstrated ability to prioritize tasks and manage time efficiently What will my work environment be like? Candidates must meet physical job requirements and safely perform the job duties with or without accommodations: * Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time * Be able to regularly lift and/or move up to 25 pounds Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer As a Customer Relations Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that's the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you'll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers. You will… * Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments * Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules-don't worry, we will train you! * Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate * Use your sharp listening skills and probing questions to identify the customer's concern and evaluate their needs * Monitor, update and maintain customer database with accurate information including call details, disposition of calls, payments and other results * Reschedule unserviced accounts within 24 hours * Participate in quality assurance processes, programs, and initiatives * Safeguards customer's privacy and other proprietary information What type of benefits will you receive? * Competitive earnings starting at $17 - $20 per hour * Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance * 401(k) plan with company match, employee stock purchase plan * Paid vacation, holidays, and sick leave * Employee discounts, tuition reimbursement, dependent scholarship awards * Industry leading, quality, comprehensive training program Why should you choose Orkin? * Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers * The Pest Management Industry is growing - and is a recession resistant line of business * You have a service-oriented mindset that leads you to build loyalty and trust with clients * You hold yourself responsible to commitments * You value being part of a team * You want to join a company that supports the community * Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA Are you ready to join the Best in Pests?

PAY RANGE $17 TO $20 AN HOUR We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, you'll be critical to helping our customers feel we've delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses. Our Customer Relations Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that's counting on you. You'll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment. You'll have more than a job-you'll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, you'll receive opportunities to volunteer and give back. With Orkin's award-winning training program, you'll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if there's one thing we know at Orkin, it's that pests keep coming back, and that makes our industry recession resistant. Ready to start a career with staying power? Apply now! Responsibilities As a Customer Relations Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that's the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you'll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers. You will… * Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments * Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules-don't worry, we will train you! * Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate * Use your sharp listening skills and probing questions to identify the customer's concern and evaluate their needs * Monitor, update and maintain customer database with accurate information including call details, disposition of calls, payments and other results * Reschedule unserviced accounts within 24 hours * Participate in quality assurance processes, programs, and initiatives * Safeguards customer's privacy and other proprietary information What type of benefits will you receive? * Competitive earnings starting at $17 - $20 per hour * Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance * 401(k) plan with company match, employee stock purchase plan * Paid vacation, holidays, and sick leave * Employee discounts, tuition reimbursement, dependent scholarship awards * Industry leading, quality, comprehensive training program Why should you choose Orkin? * Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers * The Pest Management Industry is growing - and is a recession resistant line of business * You have a service-oriented mindset that leads you to build loyalty and trust with clients * You hold yourself responsible to commitments * You value being part of a team * You want to join a company that supports the community * Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA Are you ready to join the Best in Pests? Qualifications What do you need to be successful? * Previous experience in Customer Service or Sales preferred * High School Diploma or equivalent required * Excellent interpersonal and communication skills * Basic computer skills in various software and web-based applications * Proficient in Microsoft Office * Strong attention to detail and follow through * Demonstrated ability to prioritize tasks and manage time efficiently What will my work environment be like? Candidates must meet physical job requirements and safely perform the job duties with or without accommodations: * Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time * Be able to regularly lift and/or move up to 25 pounds Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer What do you need to be successful? * Previous experience in Customer Service or Sales preferred * High School Diploma or equivalent required * Excellent interpersonal and communication skills * Basic computer skills in various software and web-based applications * Proficient in Microsoft Office * Strong attention to detail and follow through * Demonstrated ability to prioritize tasks and manage time efficiently What will my work environment be like? Candidates must meet physical job requirements and safely perform the job duties with or without accommodations: * Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time * Be able to regularly lift and/or move up to 25 pounds Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer As a Customer Relations Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that's the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you'll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers. You will… * Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments * Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules-don't worry, we will train you! * Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate * Use your sharp listening skills and probing questions to identify the customer's concern and evaluate their needs * Monitor, update and maintain customer database with accurate information including call details, disposition of calls, payments and other results * Reschedule unserviced accounts within 24 hours * Participate in quality assurance processes, programs, and initiatives * Safeguards customer's privacy and other proprietary information What type of benefits will you receive? * Competitive earnings starting at $17 - $20 per hour * Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance * 401(k) plan with company match, employee stock purchase plan * Paid vacation, holidays, and sick leave * Employee discounts, tuition reimbursement, dependent scholarship awards * Industry leading, quality, comprehensive training program Why should you choose Orkin? * Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers * The Pest Management Industry is growing - and is a recession resistant line of business * You have a service-oriented mindset that leads you to build loyalty and trust with clients * You hold yourself responsible to commitments * You value being part of a team * You want to join a company that supports the community * Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA Are you ready to join the Best in Pests?

PAY RANGE $17 TO $20 AN HOUR We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, you'll be critical to helping our customers feel we've delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses. Our New Customer Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that's counting on you. You'll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment. You'll have more than a job-you'll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, you'll receive opportunities to volunteer and give back. With Orkin's award-winning training program, you'll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if there's one thing we know at Orkin, it's that pests keep coming back, and that makes our industry recession resistant. Ready to start a career with staying power? Apply now! Responsibilities * As a New Customer Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that's the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you'll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers. You will… * Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments * Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules-don't worry, we will train you! * Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate * Use your sharp listening skills and probing questions to identify the customer's concern and evaluate their needs * Monitor, update and maintain customer database with accurate information including call details, disposition of calls, payments and other results * Reschedule unserviced accounts within 24 hours * Participate in quality assurance processes, programs, and initiatives * Safeguards customer's privacy and other proprietary information What type of benefits will you receive? * Competitive earnings * Pay Rate $18 AN HOUR * Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance * 401(k) plan with company match, employee stock purchase plan * Paid vacation, holidays, and sick leave * Employee discounts, tuition reimbursement, dependent scholarship awards * Industry leading, quality, comprehensive training program Why should you choose Orkin? * Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers * The Pest Management Industry is growing - and is a recession resistant line of business * You have a service-oriented mindset that leads you to build loyalty and trust with clients * You hold yourself responsible to commitments * You value being part of a team * You want to join a company that supports the community * Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA Are you ready to join the Best in Pests? Qualifications What do you need to be successful? * Previous experience in Customer Service or Sales preferred * High School Diploma or equivalent required * Excellent interpersonal and communication skills * Basic computer skills in various software and web-based applications * Proficient in Microsoft Office * Strong attention to detail and follow through * Demonstrated ability to prioritize tasks and manage time efficiently What will my work environment be like? Candidates must meet physical job requirements and safely perform the job duties with or without accommodations: * Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time * Be able to regularly lift and/or move up to 25 pounds Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer What do you need to be successful? * Previous experience in Customer Service or Sales preferred * High School Diploma or equivalent required * Excellent interpersonal and communication skills * Basic computer skills in various software and web-based applications * Proficient in Microsoft Office * Strong attention to detail and follow through * Demonstrated ability to prioritize tasks and manage time efficiently What will my work environment be like? Candidates must meet physical job requirements and safely perform the job duties with or without accommodations: * Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time * Be able to regularly lift and/or move up to 25 pounds Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer * As a New Customer Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that's the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you'll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers. You will… * Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments * Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules-don't worry, we will train you! * Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate * Use your sharp listening skills and probing questions to identify the customer's concern and evaluate their needs * Monitor, update and maintain customer database with accurate information including call details, disposition of calls, payments and other results * Reschedule unserviced accounts within 24 hours * Participate in quality assurance processes, programs, and initiatives * Safeguards customer's privacy and other proprietary information What type of benefits will you receive? * Competitive earnings * Pay Rate $18 AN HOUR * Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance * 401(k) plan with company match, employee stock purchase plan * Paid vacation, holidays, and sick leave * Employee discounts, tuition reimbursement, dependent scholarship awards * Industry leading, quality, comprehensive training program Why should you choose Orkin? * Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers * The Pest Management Industry is growing - and is a recession resistant line of business * You have a service-oriented mindset that leads you to build loyalty and trust with clients * You hold yourself responsible to commitments * You value being part of a team * You want to join a company that supports the community * Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA Are you ready to join the Best in Pests?

Based in Orlando, Florida, Massey Services is one of the nation's largest and most respected service companies, with a history of providing quality service for more than three decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ over 2,800 team members and operate over 2,400 vehicles that provide Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers from 180+ Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee and Oklahoma. Compensation, $15 - $17 per hour We offer a complete benefits package including Medical & Dental, 401(k) retirement plan, paid vacations, sick days, holidays, tuition reimbursement, direct deposit, short & long term disability, and much more. If you are looking for a career and want to work for a GREAT COMPANY, we would love to speak with you! Please email your resume TODAY!! Job responsibilities Answering incoming customer calls in a courteous & professional manner; resolving customer inquiries, requests, billing questions, and scheduling service; as well as welcoming prospective new customers interested in learning about our services. There is also a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments. Additional responsibilities may expand to include daily reporting; updating customer account information; accounts payable; human resource paperwork; payroll processing; etc. Requirements: • High School Diploma or GED at a minimum • Previous experience with customer service on the phone • Strong problem solving skills • Excellent computer, typing, and 10-key skills • Time management talent and a sense of urgency • Background checks will be completed on all candidates considered for hire. Massey Services is an Equal Opportunity Employer and Drug Free Workplace

Based in Orlando, Florida, Massey Services is one of the nation's largest and most respected service companies, with a history of providing quality service for more than three decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ over 2,800 team members and operate over 2,400 vehicles that provide Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers from 180+ Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee and Oklahoma. Compensation, $15 - $17 per hour We offer a complete benefits package including Medical & Dental, 401(k) retirement plan, paid vacations, sick days, holidays, tuition reimbursement, direct deposit, short & long term disability, and much more. If you are looking for a career and want to work for a GREAT COMPANY, we would love to speak with you! Please email your resume TODAY!! Job responsibilities Answering incoming customer calls in a courteous & professional manner; resolving customer inquiries, requests, billing questions, and scheduling service; as well as welcoming prospective new customers interested in learning about our services. There is also a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments. Additional responsibilities may expand to include daily reporting; updating customer account information; accounts payable; human resource paperwork; payroll processing; etc. Requirements: • High School Diploma or GED at a minimum • Previous experience with customer service on the phone • Strong problem solving skills • Excellent computer, typing, and 10-key skills • Time management talent and a sense of urgency • Background checks will be completed on all candidates considered for hire. Massey Services is an Equal Opportunity Employer and Drug Free Workplace

Based in Orlando, Florida, Massey Services is one of the nation's largest and most respected service companies, with a history of providing quality service for more than three decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ over 2,800 team members and operate over 2,400 vehicles that provide Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers from 180+ Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee and Oklahoma. Compensation: $15.00 - $16.00/hr We offer a complete benefits package including Medical & Dental, 401(k) retirement plan, paid vacations, sick days, holidays, tuition reimbursement, direct deposit, short & long term disability, and much more. If you are looking for a career and want to work for a GREAT COMPANY, we would love to speak with you! Please email your resume TODAY!! Job responsibilities Answering incoming customer calls in a courteous & professional manner; resolving customer inquiries, requests, billing questions, and scheduling service; as well as welcoming prospective new customers interested in learning about our services. There is also a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments. Additional responsibilities may expand to include daily reporting; updating customer account information; accounts payable; human resource paperwork; payroll processing; etc. Requirements: • High School Diploma or GED at a minimum • Previous experience with customer service on the phone • Strong problem solving skills • Excellent computer, typing, and 10-key skills • Time management talent and a sense of urgency • Background checks will be completed on all candidates considered for hire. Massey Services is an Equal Opportunity Employer and Drug Free Workplace

We are seeking a skilled and motivated Customer Service Representative for a contract position in Tampa, FL. The ideal candidate will be responsible for providing exceptional customer support and ensuring a positive experience for our clients. Key responsibilities include: Professionally handle incoming calls from customers and ensure that issues are resolved both promptly and thoroughly Demonstrate patience in all customer interactions, including maintaining a pleasant and professional tone Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Maintain broad knowledge of client products and/or services Offer additional products and/or services as needed Prepare complete and accurate work including appropriately notating accounts as required Track, document and retrieve information in call tracking database Ensure service delivered to our customer meets contractual Key Performance Indicators (KPIs) Participate in activities designed to improve customer satisfaction and business performance Qualifications: High School Diploma or GED 1 - 3 years' experience in related field (Health Insurance, Affordable Care Act) Bilingual - Fluent in English and Spanish Strong computer navigations skills and pc knowledge Familiar with Microsoft Office Able to rotate shifts as needed Contract Duration: 12/4/2024 - 2/28/2025 Compensation: $17/hr If you are passionate about delivering excellent customer service and have the required skills, we encourage you to apply.

Based in Orlando, Florida, Massey Services is one of the nation's largest and most respected service companies, with a history of providing quality service for more than three decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ over 2,800 team members and operate over 2,400 vehicles that provide Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers from 180+ Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee and Oklahoma. COMPENSATION $14.00-$16.00/HR We offer a complete benefits package including Medical & Dental, 401(k) retirement plan, paid vacations, sick days, holidays, tuition reimbursement, direct deposit, short & long term disability, and much more. If you are looking for a career and want to work for a GREAT COMPANY, we would love to speak with you! Please email your resume TODAY!! Job responsibilities Answering incoming customer calls in a courteous & professional manner; resolving customer inquiries, requests, billing questions, and scheduling service; as well as welcoming prospective new customers interested in learning about our services. There is also a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments. Additional responsibilities may expand to include daily reporting; updating customer account information; accounts payable; human resource paperwork; payroll processing; etc. Requirements: • High School Diploma or GED at a minimum • Previous experience with customer service on the phone • Strong problem solving skills • Excellent computer, typing, and 10-key skills • Time management talent and a sense of urgency • Background checks will be completed on all candidates considered for hire. Massey Services is an Equal Opportunity Employer and Drug Free Workplace

Based in Orlando, Florida, Massey Services is one of the nation's largest and most respected service companies, with a history of providing quality service for more than three decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ over 2,800 team members and operate over 2,400 vehicles that provide Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers from 180+ Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee and Oklahoma. Compensation: $15.00 - $16.00/hr We offer a complete benefits package including Medical & Dental, 401(k) retirement plan, paid vacations, sick days, holidays, tuition reimbursement, direct deposit, short & long term disability, and much more. If you are looking for a career and want to work for a GREAT COMPANY, we would love to speak with you! Please email your resume TODAY!! Job responsibilities Answering incoming customer calls in a courteous & professional manner; resolving customer inquiries, requests, billing questions, and scheduling service; as well as welcoming prospective new customers interested in learning about our services. There is also a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments. Additional responsibilities may expand to include daily reporting; updating customer account information; accounts payable; human resource paperwork; payroll processing; etc. Requirements: • High School Diploma or GED at a minimum • Previous experience with customer service on the phone • Strong problem solving skills • Excellent computer, typing, and 10-key skills • Time management talent and a sense of urgency • Background checks will be completed on all candidates considered for hire. Massey Services is an Equal Opportunity Employer and Drug Free Workplace

Based in Orlando, Florida, Massey Services is one of the nation's largest and most respected service companies, with a history of providing quality service for more than three decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ over 2,800 team members and operate over 2,400 vehicles that provide Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers from 180+ Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee and Oklahoma. Compensation, $14 - $16 per hour We offer a complete benefits package including Medical & Dental, 401(k) retirement plan, paid vacations, sick days, holidays, tuition reimbursement, direct deposit, short & long term disability, and much more. If you are looking for a career and want to work for a GREAT COMPANY, we would love to speak with you! Please email your resume TODAY!! Job responsibilities Answering incoming customer calls in a courteous & professional manner; resolving customer inquiries, requests, billing questions, and scheduling service; as well as welcoming prospective new customers interested in learning about our services. There is also a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments. Additional responsibilities may expand to include daily reporting; updating customer account information; accounts payable; human resource paperwork; payroll processing; etc. Requirements: • High School Diploma or GED at a minimum • Previous experience with customer service on the phone • Strong problem solving skills • Excellent computer, typing, and 10-key skills • Time management talent and a sense of urgency • Background checks will be completed on all candidates considered for hire. Massey Services is an Equal Opportunity Employer and Drug Free Workplace

Based in Orlando, Florida, Massey Services is one of the nation's largest and most respected service companies, with a history of providing quality service for more than three decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ over 2,800 team members and operate over 2,400 vehicles that provide Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers from 180+ Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee and Oklahoma. COMPENSATION $14.00-$16.00/HR We offer a complete benefits package including Medical & Dental, 401(k) retirement plan, paid vacations, sick days, holidays, tuition reimbursement, direct deposit, short & long term disability, and much more. If you are looking for a career and want to work for a GREAT COMPANY, we would love to speak with you! Please email your resume TODAY!! Job responsibilities Answering incoming customer calls in a courteous & professional manner; resolving customer inquiries, requests, billing questions, and scheduling service; as well as welcoming prospective new customers interested in learning about our services. There is also a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments. Additional responsibilities may expand to include daily reporting; updating customer account information; accounts payable; human resource paperwork; payroll processing; etc. Requirements: • High School Diploma or GED at a minimum • Previous experience with customer service on the phone • Strong problem solving skills • Excellent computer, typing, and 10-key skills • Time management talent and a sense of urgency • Background checks will be completed on all candidates considered for hire. Massey Services is an Equal Opportunity Employer and Drug Free Workplace

Based in Orlando, Florida, Massey Services is one of the nation's largest and most respected service companies, with a history of providing quality service for more than three decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ over 2,800 team members and operate over 2,400 vehicles that provide Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers from 180+ Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee and Oklahoma. COMPENSATION $15.00-$17.00/HR We offer a complete benefits package including Medical & Dental, 401(k) retirement plan, paid vacations, sick days, holidays, tuition reimbursement, direct deposit, short & long term disability, and much more. If you are looking for a career and want to work for a GREAT COMPANY, we would love to speak with you! Please email your resume TODAY!! Job responsibilities Answering incoming customer calls in a courteous & professional manner; resolving customer inquiries, requests, billing questions, and scheduling service; as well as welcoming prospective new customers interested in learning about our services. There is also a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments. Additional responsibilities may expand to include daily reporting; updating customer account information; accounts payable; human resource paperwork; payroll processing; etc. Requirements: • High School Diploma or GED at a minimum • Previous experience with customer service on the phone • Strong problem solving skills • Excellent computer, typing, and 10-key skills • Time management talent and a sense of urgency • Background checks will be completed on all candidates considered for hire. Massey Services is an Equal Opportunity Employer and Drug Free Workplace

Based in Orlando, Florida, Massey Services is one of the nation's largest and most respected service companies, with a history of providing quality service for more than three decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ over 2,800 team members and operate over 2,400 vehicles that provide Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers from 180+ Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee and Oklahoma. We offer a complete benefits package including Medical & Dental, 401(k) retirement plan, paid vacations, sick days, holidays, tuition reimbursement, direct deposit, short & long term disability, and much more. If you are looking for a career and want to work for a GREAT COMPANY, we would love to speak with you! Please email your resume TODAY!! Job responsibilities Answering incoming customer calls in a courteous & professional manner; resolving customer inquiries, requests, billing questions, and scheduling service; as well as welcoming prospective new customers interested in learning about our services. There is also a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments. Additional responsibilities may expand to include daily reporting; updating customer account information; accounts payable; human resource paperwork; payroll processing; etc. Requirements: • High School Diploma or GED at a minimum • Previous experience with customer service on the phone • Strong problem solving skills • Excellent computer, typing, and 10-key skills • Time management talent and a sense of urgency • Background checks will be completed on all candidates considered for hire. Massey Services is an Equal Opportunity Employer and Drug Free Workplace

Based in Orlando, Florida, Massey Services is one of the nation's largest and most respected service companies, with a history of providing quality service for more than three decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ over 2,800 team members and operate over 2,400 vehicles that provide Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers from 180+ Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee and Oklahoma. COMPENSATION $14.00-$16.00/HR We offer a complete benefits package including Medical & Dental, 401(k) retirement plan, paid vacations, sick days, holidays, tuition reimbursement, direct deposit, short & long term disability, and much more. If you are looking for a career and want to work for a GREAT COMPANY, we would love to speak with you! Please email your resume TODAY!! Job responsibilities Answering incoming customer calls in a courteous & professional manner; resolving customer inquiries, requests, billing questions, and scheduling service; as well as welcoming prospective new customers interested in learning about our services. There is also a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments. Additional responsibilities may expand to include daily reporting; updating customer account information; accounts payable; human resource paperwork; payroll processing; etc. Requirements: • High School Diploma or GED at a minimum • Previous experience with customer service on the phone • Strong problem solving skills • Excellent computer, typing, and 10-key skills • Time management talent and a sense of urgency • Background checks will be completed on all candidates considered for hire. Massey Services is an Equal Opportunity Employer and Drug Free Workplace

Based in Orlando, Florida, Massey Services is one of the nation's largest and most respected service companies, with a history of providing quality service for more than three decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ over 2,800 team members and operate over 2,400 vehicles that provide Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers from 180+ Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee and Oklahoma. Compensation: $15.00/hr We offer a complete benefits package including Medical & Dental, 401(k) retirement plan, paid vacations, sick days, holidays, tuition reimbursement, direct deposit, short & long term disability, and much more. If you are looking for a career and want to work for a GREAT COMPANY, we would love to speak with you! Please email your resume TODAY!! Job responsibilities Answering incoming customer calls in a courteous & professional manner; resolving customer inquiries, requests, billing questions, and scheduling service; as well as welcoming prospective new customers interested in learning about our services. There is also a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments. Additional responsibilities may expand to include daily reporting; updating customer account information; accounts payable; human resource paperwork; payroll processing; etc. Requirements: • High School Diploma or GED at a minimum • Previous experience with customer service on the phone • Strong problem solving skills • Excellent computer, typing, and 10-key skills • Time management talent and a sense of urgency • Background checks will be completed on all candidates considered for hire. Massey Services is an Equal Opportunity Employer and Drug Free Workplace

Arrow Exterminators is looking to hire a full-time Customer Service Representative to provide uncompromised service support and administration to internal and external Service Center customers. This position is paid at an hourly rate based on experience. Our administrative representatives enjoy benefits including: * generous time off, * 11 paid holidays, * 401(k) with company match, Roth IRA, * medical, dental and vision insurance, * high deductible HSA, * telemedicine, * disability, cancer, and accident insurance. * health & wellness suite * company-paid + additional, optional, life insurance. ABOUT OUR FAMILY OF BRANDS We have been a family-owned and operated business since our start in 1964. Over the years, we have grown rapidly, and we now have the privilege of servicing 12 states. To ensure the quality and satisfaction of our customers, we have several offices in each state we are in to offer a more personalized approach to our communities. Ranked by revenue, Atlanta-based Arrow Exterminators is the sixth-largest pest and termite control company in the United States! We instill family values in the company culture to create a welcoming work environment and a successful company. We attribute our success to passionate, highly trained team members who are committed to protecting everyone's quality of life. As Arrow grows and continues to exceed industry expectations, we are always looking for new talent to bring on board. We know our team has a lot of options and we are humbled that they choose to work with us. That's why we offer competitive compensation, a robust benefits package, and a family-oriented company culture. A DAY IN THE LIFE AS A Customer Service Representative As a customer service representative, you will serve as the first point of contact for any of our internal or external customers. With incoming phone calls, you will act as a detective to determine any problem and find a solution to every issue. Whether you assist in scheduling a service, taking a payment, or updating customer files, you put the minds of our customers at ease. Additionally, you will work diligently to connect with customers via outbound calls to ensure technicians are fully scheduled and accounts are paid. We work in a team atmosphere that strives to meet the service center's goals each month. Your computer skills, problem solving, and commitment to create an awesome experience in every interaction will ensure your success. Minimum Qualifications: * Working knowledge of Microsoft Office Suite * High school diploma or equivalent * Present a professional appearance * Able to work a 40-hour (minimum) workweek * Willing to work minimal overtime as needed ARE YOU READY TO JOIN OUR TEAM? If you feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you! We are an Equal Opportunity Employer (The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications). Arrow Exterminators as a PestVets Company is committed to hiring and participating in acts of service for Veterans and active-duty members of the U.S. Military. Arrow Exterminators is a Drug-Free Workplace and performs Pre-employment Drug Screens and Background Checks on all employees.

Based in Orlando, Florida, Massey Services is one of the nation's largest and most respected service companies, with a history of providing quality service for more than three decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ over 2,800 team members and operate over 2,400 vehicles that provide Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers from 180+ Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee and Oklahoma. Inbound Customer Service Specialist Massey Services currently has exciting opportunities for Inbound Customer Service Specialists! Job responsibilities include: Taking inbound scheduling requests in a courteous and professional manner. Complete benefits package including Medical & Dental, 401(k) retirement plan, paid vacations, sick days, & holidays, tuition reimbursement, direct deposit, short & long term disability and much more! Requirements: High School Diploma or GED Strong problem solving skills Excellent computer skills (Word & Excel) Previous Inbound Calling experience is a PLUS. Chat or Web experience is a PLUS. Background checks will be completed on all candidates considered for hire. Massey Services is an Equal Opportunity and Drug Free Workplace.