Customer Service Specialist Jobs At Massey Services

About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs Teleperformance and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit! This position will be based on-site at our Columbia, South Carolina location. Your Responsibilities As a Customer Service Banking Specialist, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns Calmly attempt to resolve and de-escalate any issues Escalate interactions when necessary and appropriate Respond to requests for assistance and/or possible processing payments Track all call related information for auditing and reporting purposes Provide feedback on call issues Upsell if required We're looking for fearless people - people who are inspired to deliver only the best in all that we do. High School Diploma or equivalent IT/Network certifications/degrees preferred 18 years of age or older Proven call center experience Typing 25 WPM Proficient in PC operation and navigation Entry-level network troubleshooting Ability to set up home Wi-Fi network Ability to set up and configure a router or switch Core proficiency with a laptop or desktop computer Able to work independently Have excellent communications skills, both oral and written Ability to work in a constantly changing and fast paced environment Ability to stay composed and objective Strong listening skills Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs Teleperformance and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit! This position will be based on-site at our Columbia, South Carolina location. Your Responsibilities As a Customer Service Banking Specialist, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns Calmly attempt to resolve and de-escalate any issues Escalate interactions when necessary and appropriate Respond to requests for assistance and/or possible processing payments Track all call related information for auditing and reporting purposes Provide feedback on call issues Upsell if required We're looking for fearless people - people who are inspired to deliver only the best in all that we do. High School Diploma or equivalent IT/Network certifications/degrees preferred 18 years of age or older Proven call center experience Typing 25 WPM Proficient in PC operation and navigation Entry-level network troubleshooting Ability to set up home Wi-Fi network Ability to set up and configure a router or switch Core proficiency with a laptop or desktop computer Able to work independently Have excellent communications skills, both oral and written Ability to work in a constantly changing and fast paced environment Ability to stay composed and objective Strong listening skills Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs Teleperformance and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit! This position will be based on-site at our Columbia, South Carolina location. Your Responsibilities As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Handle and carefully respond to all customer inquiries Provide excellent customer service through active listening Work with confidential customer information and treat it sensitively Aim to resolve issues on the first call by being proactive Appropriately communicate with customers We're looking for fearless people - people who are inspired to deliver only the best in all that we do. Proficient in Spanish and English 6 months customer service experience minimum Over 18 years of age Ability to type 25 wpm High School Graduate or GED Comfort with desktop computer system Proven oral & written communication skills Logical problem-solving skills Availability to work various shifts Ability to use Windows operating systems Organization and work prioritization skills Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs Teleperformance and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit! This position will be based on-site at our Columbia, South Carolina location. Your Responsibilities As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Handle and carefully respond to all customer inquiries Provide excellent customer service through active listening Work with confidential customer information and treat it sensitively Aim to resolve issues on the first call by being proactive Appropriately communicate with customers We're looking for fearless people - people who are inspired to deliver only the best in all that we do. Proficient in Spanish and English 6 months customer service experience minimum Over 18 years of age Ability to type 25 wpm High School Graduate or GED Comfort with desktop computer system Proven oral & written communication skills Logical problem-solving skills Availability to work various shifts Ability to use Windows operating systems Organization and work prioritization skills Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs Teleperformance and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit! This position will be based on-site at our Bristol, TN location. Your Responsibilities As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Answering inbound telephone calls, chat, email & reviews in a skills-based environment where transactions range from call transfers to in-room work order requests, to complex hotel, dining, event and entertainment reservations for customers Responding to inbound customer and partner digital inquiries, using methods and verbiage defined by management Answer Operator calls (internal/External) Providing customers with a clear picture of company products and services; always leading the call without failing to listen to the voice of the customer Ensuring that customer requests for reservations and other services are met and confirmed within the guidelines established by management Sensing and exploiting up-sell opportunities where appropriate; always attempting to cross-sell in cases a specific request cannot be met Presenting, a positive view of the company and its properties when interacting with customers and fellow employees at all times Escalating difficult and complex situations to Team Leaders as they arise Work with Quality Coaches and Team Leaders to evaluate individual performance and make efforts to improve performance where the need has been indicated Provide Team Leaders with important observations culled from many customer interactions, offering suggestions to improve process, product or service offerings Works diligently to support company culture and team philosophy throughout the property. Comply with all departmental and company policies including company business ethics guidelines. Maintain confidentiality of all company trade secrets and proprietary information including business processes, customer information, marketing plans and any other confidential information Be willing to participate in peer to peer coaching on a one on one basis as well as to support the overall team by assisting on the call center floor by answering questions Demonstrate actions and behaviors that reinforce the Company's mission, “Unconquered Vision, Unparalleled Service, Unlimited Future,” and values of Fast, Fun, Friendly, Fresh and Focused in all we do Exhibit conduct in accordance with all company regulations and Seminole Tribe of Florida departmental policies and procedures We're looking for fearless people - people who are inspired to deliver only the best in all that we do. Two year or more of directly related experience in an inbound contact center or face to face customer service or similar customer service role Effective, demonstrable computer skills (beyond basic keyboarding) and understanding of telephone etiquette Knowledge of property management, reservations and player tracking systems (e.g. Windsurfer, SHR, HotSOS, SevenRooms, LMS, CMP) is advantageous; Proficiency in basic Windows and MS Office packages is very important Strong verbal communication skills Language Requirements: Bilingual (English & Spanish) Experience handling customer calls in a 24x7 sales-oriented inbound environment Experience handling reservations or in the casino / hospitality industry is considered a plus Must be able to work flexible schedules based on the needs of the business. Schedule subject to change based on business/customer needs. Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! This position will be based on-site at our McAllen, Texas location. Your Responsibilities As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns Calmly attempt to resolve and de-escalate any issues Escalate interactions when necessary and appropriate Respond to requests for assistance and/or possible processing payments Track all call related information for auditing and reporting purposes Provide feedback on call issues Upsell if required We're looking for fearless people - people who are inspired to deliver only the best in all that we do. Ability to work remotely in a virtual team environment 6 months Customer service experience preferred Over 18 years of age Ability to type 25 wpm High School Graduate or GED Comfort with desktop computer system Proven oral & written communication skills Possess home state Life & Health Insurance License Logical problem-solving skills Ability to navigate Windows operating systems Organization and work prioritization skills Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer

About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! This position will be based on-site at our Bristol, TN location. Your Responsibilities As a Banking Customer Experience Specialist, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Provide customer support to customers via telephone and/or Internet, e.g., instant message, email. Handle customer inquiries and resolve simple and basic support issues, such as address changes, processing orders, warranty or billing/payment. For product or service-related issues, will move the customer to appropriate Product Support Specialist. Provides customer support by phone, email or instant message to business customers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department. Processes a high volume of customer inquiries regarding offered products and services and resolves a targeted percentage of those inquiries. Troubleshoots customer problems, identifies the root cause of the problem and uses tools and resources appropriately to determine how to resolve customer problems. When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge. Tracks and documents inbound support requests and ensures proper notation of customer problems or issues. Updates customer information and ensures accurate entry of contact information. Meets standards of job, such as quality standards, adherence to schedule and average handle time. May provide guidance and/or mentoring to less experienced associates. Other related duties assigned as needed. We're looking for fearless people - people who are inspired to deliver only the best in all that we do. High School Diploma or equivalent 18 years of age or older Proven call center experience Typing 25 WPM Proficient in PC operation and navigation Able to work independently Have excellent communications skills, both oral and written Ability to work in a constantly changing and fast paced environment Ability to stay composed and objective Strong listening skills Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer

About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs Teleperformance and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit! This position will be based on-site at our Richmond, Virigina location. Your Responsibilities As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns Calmly attempt to resolve and de-escalate any issues Escalate interactions when necessary and appropriate Respond to requests for assistance and/or possible processing payments Track all call related information for auditing and reporting purposes Provide feedback on call issues Upsell if required We're looking for fearless people - people who are inspired to deliver only the best in all that we do. High School Diploma or equivalent IT/Network certifications/degrees preferred 18 years of age or older Proven call center experience Typing 25 WPM Proficient in PC operation and navigation Entry-level network troubleshooting Ability to set up home Wi-Fi network Ability to set up and configure a router or switch Core proficiency with a laptop or desktop computer Able to work independently Have excellent communications skills, both oral and written Ability to work in a constantly changing and fast paced environment Ability to stay composed and objective Strong listening skills Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs Teleperformance and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit! This position will be based on-site at our Brownsville, Texas location. Your Responsibilities As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Answering inbound telephone calls, chat, email & reviews in a skills-based environment where transactions range from call transfers to in-room work order requests, to complex hotel, dining, event and entertainment reservations for customers Responding to inbound customer and partner digital inquiries, using methods and verbiage defined by management Answer Operator calls (internal/External) Providing customers with a clear picture of company products and services; always leading the call without failing to listen to the voice of the customer Ensuring that customer requests for reservations and other services are met and confirmed within the guidelines established by management Sensing and exploiting up-sell opportunities where appropriate; always attempting to cross-sell in cases a specific request cannot be met Presenting, a positive view of the company and its properties when interacting with customers and fellow employees at all times Escalating difficult and complex situations to Team Leaders as they arise Work with Quality Coaches and Team Leaders to evaluate individual performance and make efforts to improve performance where the need has been indicated Provide Team Leaders with important observations culled from many customer interactions, offering suggestions to improve process, product or service offerings Works diligently to support company culture and team philosophy throughout the property. Comply with all departmental and company policies including company business ethics guidelines. Maintain confidentiality of all company trade secrets and proprietary information including business processes, customer information, marketing plans and any other confidential information Be willing to participate in peer to peer coaching on a one on one basis as well as to support the overall team by assisting on the call center floor by answering questions Demonstrate actions and behaviors that reinforce the Company's mission, “Unconquered Vision, Unparalleled Service, Unlimited Future,” and values of Fast, Fun, Friendly, Fresh and Focused in all we do Exhibit conduct in accordance with all company regulations and Seminole Tribe of Florida departmental policies and procedures We're looking for fearless people - people who are inspired to deliver only the best in all that we do. Two year or more of directly related experience in an inbound contact center or face to face customer service or similar customer service role Effective, demonstrable computer skills (beyond basic keyboarding) and understanding of telephone etiquette Knowledge of property management, reservations and player tracking systems (e.g. Windsurfer, SHR, HotSOS, SevenRooms, LMS, CMP) is advantageous; Proficiency in basic Windows and MS Office packages is very important Strong verbal communication skills Language Requirements: Bilingual (English & Spanish) Experience handling customer calls in a 24x7 sales-oriented inbound environment Experience handling reservations or in the casino / hospitality industry is considered a plus Must be able to work flexible schedules based on the needs of the business. Schedule subject to change based on business/customer needs. Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs Teleperformance and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit! This position will be based on-site at our Columbia, South Carolina location. Your Responsibilities As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Handle and carefully respond to all customer inquiries Provide excellent customer service through active listening Work with confidential customer information and treat it sensitively Aim to resolve issues on the first call by being proactive Appropriately communicate with customers We're looking for fearless people - people who are inspired to deliver only the best in all that we do. Proficient in Spanish and English 6 months customer service experience minimum Over 18 years of age Ability to type 25 wpm High School Graduate or GED Comfort with desktop computer system Proven oral & written communication skills Logical problem-solving skills Availability to work various shifts Ability to use Windows operating systems Organization and work prioritization skills Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Ultimate Staffing Services is actively seeking a detail-oriented Customer Service Clerk to join a vibrant team in Tampa Bay. The role involves providing exceptional service to customers and ensuring efficient data entry and follow-up processes. Responsibilities: Answering incoming calls and providing excellent customer service. Taking general information and entering it into the system accurately. Following up with customers by phone and/or email, as needed, to ensure satisfaction. Requirements: Available to work Monday through Friday. Must have previous customer service/ call center experience Benefits: Competitive pay range from $18 to $20 per hour, depending on experience. Additional Details: This role offers an opportunity to work in a supportive environment with a focus on customer satisfaction and teamwork. Ideal candidates will be proactive, have excellent communication skills, and a keen attention to detail. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

We are seeking a dedicated and dynamic Customer Service Specialist to be the primary point of contact for both new and existing customer accounts. The ideal candidate will advocate on behalf of the customer while maintaining alignment with company values. This role requires a proactive approach to customer relationship management, ensuring exceptional service delivery and satisfaction. You will collaborate closely with multiple departments to ensure customer expectations are exceeded, contributing to the overall success and growth of the organization. Join our supportive team, where your contribution will directly impact customer satisfaction and long-term business relationships. Essential Job Duties Build and maintain strong, lasting customer relationships by serving as the main point of contact. Provide consistent updates to customers regarding purchase orders, production timelines, and issue resolution. Coordinate and communicate with both internal and external teams to meet customer expectations and ensure timely production dates. Conduct customer check-in calls and video conferences, offering updates and adjusting strategies based on goals. Perform detailed data analysis to assess customer KPIs and identify opportunities for improvement. Contribute to the enhancement of departmental processes and workflows to improve efficiency. Gather and report customer feedback to management, ensuring that customer requirements are met and assisting in decision-making. Take ownership of customer accounts, ensuring issues are promptly addressed and customer success is prioritized.

Job Title: Customer Service Representative Industry: Wholesale Supplier of Mechanical Parts Department: Customer Service Schedule: Full-Time | Monday through Friday, 8:00 AM - 5:00 PM Work Environment: Corporate Office (not a call center) Company Overview: We are a leading and growing wholesale supplier of mechanical parts, servicing industries such as HVAC, automotive, manufacturing, and construction. Known for our commitment to reliability and excellence, we take pride in offering timely distribution, superior customer care, and high-quality products to our partners. Our corporate office is seeking an experienced, bilingual (English/Spanish) Customer Service Representative to be a key point of contact for our clients and internal departments. Position Summary: This role is ideal for a professional, office-based customer service specialist with experience in the supplier, wholesale, or service-based industries. The Customer Service Representative will serve as the first line of communication for incoming customer calls, ensuring each inquiry is handled with attention to detail and care. You will handle escalated calls, support order management, provide product information, and coordinate with multiple departments to ensure customer satisfaction. Key Responsibilities: Answer incoming calls and professionally greet customers, thoroughly vet inquiries, and direct calls appropriately Handle escalated calls and provide prompt, accurate, and empathetic resolutions Provide detailed information regarding product specifications, order status, delivery times, warranty policies, and ETA updates Open claims for damaged goods, and coordinate the credit or return process with accuracy and timeliness Issue credits, process returns, and initiate claim investigations when necessary Route calls to the appropriate internal departments such as Technical Support, Accounting, or Sales Maintain accurate records of customer interactions and update internal systems accordingly Collaborate with the logistics and warehouse teams to ensure timely deliveries and clear communication Build rapport with repeat customers and ensure ongoing satisfaction with each order or service request Qualifications: Minimum of 4 recent years of experience in customer service, specifically in wholesale, supplier, or service-based industries Fully bilingual in English and Spanish (verbal and written communication required) Excellent telephone etiquette and interpersonal communication skills Ability to multitask, stay organized, and resolve issues in a professional and courteous manner Experience working in a fast-paced office setting (not a call center environment) Proficiency with common customer service tools and ERP/order entry systems (e.g., NetSuite, SAP, QuickBooks, or similar) High school diploma or equivalent required; additional education in business or communications is a plus What We Offer: A stable and growing company with long-term career potential Monday-Friday schedule with no weekends Professional, team-oriented work environment in a corporate office setting Opportunity to work alongside experienced professionals and supportive leadership Competitive salary and benefits package, including paid time off and health insurance How to Apply: If you're a professional Customer Service Representative looking to work in a structured office setting with opportunities for career growth, we encourage you to apply. Please submit your resume or reach out directly to learn more about this opportunity.

Customer Service Representative - Lighting Manufacturing Salary: $50,000 - $55,000 per year (Direct Hire) Vaco LA is partnering with a leading lighting manufacturer to find a Customer Service Representative to join their growing team. This role is ideal for someone detail-oriented, customer-focused, and eager to advance in a stable and supportive company. Responsibilities: Assist customers with inquiries, orders, and issue resolution via emails and phone calls Ensure all new POs and change orders received from customers are processed within 24 hours Collaborate with sales, engineering, and production teams for seamless order fulfillment. Coordinate shipments to customers with the warehouse by confirming delivery address and shipping details with the customer Qualifications: Associate degree required; Bachelor's preferred. 1-2 years of customer service experience in the manufacturing industry highly preferred. Experience with SAP or ERP systems is highly preferred Strong communication, attention to detail, and multitasking skills. Why Join Us? Well-established company with career growth opportunities. Supportive team culture in a fast-paced industry. Gain valuable experience in manufacturing and order management. If you're looking for a rewarding and growth-oriented customer service role, apply today!

Hi Irving! One of my Manufacturing clients is growing, and they are looking to add a team member to their winning culture! is 100% onsite in Irving Monday-Friday, with hours between (8-5) * Communicate and liaise verbally and in writing between customers, manufacturers, and company staff, interpret and respond clearly and effectively to spoken requests over the phone or in person, and to verbal or written instructions. * Print and organize any pertinent documents for the outside sales team for training sessions, product presentations, or marketing events as needed. * Research information for the outside sales staff that is pertinent to sales activities. Organize and present in a concise manner. * Manage, organize, and update relevant data using database applications and spreadsheets as well as assist in keeping Salesforce account information updated as needed. * Assist in providing dealers with equipment and supply quotes as requested. * Assist with processing and tracking purchase orders and invoices. * Resolve product or service problems by clarifying the customer's need; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. * Participate in company meetings, conferences, projects, and team activities. * Cross train within the Customer Success Department - must be capable of performing all Customer Success responsibilities. Continuously cross train as new inside sales staff and inside sales functions are implemented. Requirements and Qualifications: * 2+ years office/ administrative support experience * Solutions-oriented thinker with the ability to think visually as well as verbally. * Proven ability to manage multiple tasks and team members effectively. * Excellent written and oral communication skills * Strong organizational skills with ability to multi-task, set measurable objectives, and manage timelines. * Will professionally and socially engage with customers and industry peers. * Possess ability to uphold company brand, culture, and values. * Proficient in Microsoft Office, including Word, Excel, and PowerPoint. Experience with Salesforce and Auto Quotes is preferred. * Some overnight travel will be required, likely not to exceed 3-5 nights per quarter Desired Skills and Experience Hi Irving! One of my Manufacturing clients is growing, and they are looking to add a team member to their winning culture! This position is 100% onsite in Irving Monday-Friday, with hours between (8-5) Day to day duties: * Communicate and liaise verbally and in writing between customers, manufacturers, and company staff, interpret and respond clearly and effectively to spoken requests over the phone or in person, and to verbal or written instructions. * Print and organize any pertinent documents for the outside sales team for training sessions, product presentations, or marketing events as needed. * Research information for the outside sales staff that is pertinent to sales activities. Organize and present in a concise manner. * Manage, organize, and update relevant data using database applications and spreadsheets as well as assist in keeping Salesforce account information updated as needed. * Assist in providing dealers with equipment and supply quotes as requested. * Assist with processing and tracking purchase orders and invoices. * Resolve product or service problems by clarifying the customer's need; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. * Participate in company meetings, conferences, projects, and team activities. * Cross train within the Customer Success Department - must be capable of performing all Customer Success responsibilities. Continuously cross train as new inside sales staff and inside sales functions are implemented. Requirements and Qualifications: * 2+ years office/ administrative support experience * Solutions-oriented thinker with the ability to think visually as well as verbally. * Proven ability to manage multiple tasks and team members effectively. * Excellent written and oral communication skills * Strong organizational skills with ability to multi-task, set measurable objectives, and manage timelines. * Will professionally and socially engage with customers and industry peers. * Possess ability to uphold company brand, culture, and values. * Proficient in Microsoft Office, including Word, Excel, and PowerPoint. Experience with Salesforce and Auto Quotes is preferred. * Some overnight travel will be required, likely not to exceed 3-5 nights per quarter All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Call Center Representative - West Palm Beach, FL Ultimate Staffing is proud to partner with one of South Florida's leading call centers to hire motivated and customer-focused Call Center Representatives in West Palm Beach, FL. If you excel in a fast-paced environment, enjoy helping customers, and have excellent communication skills, we want to hear from you! Call Center Representative Job Responsibilities: Handle inbound and outbound calls with professionalism and efficiency Deliver exceptional customer service and support Adhere to call scripts and company procedures Meet or exceed performance metrics (quotas, sales goals, etc.) Maintain confidentiality, professionalism, and compliance with company policies Call Center Representative Job Details: Availability for closing shifts: 12:00 PM - 8:30 PM (Mon-Fri) Rotational Saturday shifts: 9:00 AM - 5:30 PM Reliable and punctual - minimal unplanned absences Strong communication and interpersonal skills High school diploma or equivalent required Call Center Representative Compensation Details: $16/hr. Weekly pay Temp-to-Hire position with growth potential Comprehensive benefits package Work with a dynamic and supportive team Ready to Take the Next Step? Don't miss this opportunity to grow with a top-tier call center. Apply today and start your journey toward a rewarding career! All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Title: Call Center Representative Duration: 3+ Months (High Possibility of extension/contract to hire) SCHEDULE: 8:30-5pm or 8-4:30pm Training: 8-5pm, 2-3 weeks Summary We're seeking an energetic, motivated member to join our team in Baton Rouge, LA. This position is a Provider Services Call Center Agent. The primary role of the agent is to assist Healthcare Professionals with billing requirements, policy questions and other healthcare-related inquires as it relates to Medicaid. Responsibilities include fielding provider inquiries, researching complex issues, maintaining knowledge of current billing and policy changes, and logging and tracking phone inquiries. The ideal candidate will have strong oral and written communications skills, customer service skills, telephone etiquette, and a patient and positive attitude. Must be an independent worker, with the ability to problem solve and multitask. The position requires navigating multiple computer programs and knowledge of Microsoft tools is a must. Duties and Responsibilities (List all essential duties and responsibilities in order of importance) • Handle high volume inbound calls with knowledge to address concerns from the Provider community. • Meets and retains all quality and production standards by answering and resolving 92% of calls from Medicaid providers within 3-5 minutes to assure contractual requirements. • Interacts with providers, in a timely and professional manner when assisting the Provider community. • Records calls accurately in call tracking system. • Assist co-workers to achieve and maintain departmental objectives and goals What we're looking for Knowledge, Skills and Abilities (List all knowledge, skills and abilities that are necessary to perform the job satisfactorily) • Ability to work independently with little to no supervision • Ability to work as a team player • Excellent organizational, and verbal and written communication skills • Basic knowledge of Microsoft Office • Maintain regular attendance based on agreed-upon schedule • Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA) • Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers • Ability to multitask in a high paced environment and retain information Required Education: High School Diploma or equivalent GED Required Experience: 1-2 years Customer Service/Call Center experience Basic knowledge of Microsoft Office Preferred Experience: Medicaid experience Medical Claims experience About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************ US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Recruiter Details: Name: Manisha Das Email: ********************************** Internal Id: 25-36120

In-person Interview will happen only on Tuesday, May 6th. Candidate must be available to work any hours between 8am to 8pm based on business need. Training is 8:00-4:30 Monday- Friday, after training the shift will be 9:30-6. But, during the contract, trainees can be assigned any 8-hr. shift between 8:00am-8:00pm Onsite training last about 6-8 weeks. Data entry experience, insurance/medical office experience, Microsoft Office experience and the ability to adapt to changes as they arise. Soft skills: good communication skills, ability to adapt, multitasking skills, organized, receptive feedback and follows company policies. Responsibilities: Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries. Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries. Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management. Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed. Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards. Assist with the training of new employees and cross training of coworkers. Experience: 1 years of call center/ customer service experience, preferably healthcare. Skills: Excellent verbal and written communication skills. Proficient spelling, punctuation, and grammar. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment. Ability to handle confidential or sensitive information with discretion. Ability to learn and operate multiple computer systems effectively and efficiently. Required Software and Tools: Basic computer operating skills. Standard office equipment. Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software. Work Environment: Typical office environment. Education: High School Diploma or equivalent About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************ US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Recruiter's Detail: Name: Vivek Kumar Email: ********************************** Internal ID: 25-35468

FrankCrum is a Top Workplace! The FrankCrum Insurance Agency (FCIA) is a local family-owned commercial insurance agency with a diverse client base throughout the US. We are a consultative resource and provide detailed information to assist clients in making informed decision on their commercial insurance coverage needs. Our agency works with a wide range of industries and types of coverage and since our beginning in 2008, our agency has maintained steady growth, stability, and success. Click here to learn more about FrankCrum! The Role You'll Play to Create Success We are excited to announce a full-time Customer Service Representative position filled with many exciting opportunities! In this role, you will have the opportunity to impact the FrankCrum business everyday by providing general office support for commercial lines insurance sales and service. Prequalifies all requests for quotes to determine eligibility and interest. Processes policy changes. Issues certificates of insurance. Answers customer questions regarding products and services. Reviews policies and binders issued by insurance carrier to ensure accuracy. Supports account managers throughout the sales and servicing process. Creates management reports for Agency Vice President. Administratively supports the Agency Vice President. The Attributes We Seek Keys to success in this position include Florida 4-40 Customer Representative License in good standing and two (2) years of insurance industry experience, preferably with commercial lines. A high school diploma or equivalent is required. Our Competitive Benefits Along with this great opportunity, FrankCrum also provides exceptional benefits from top carriers including: Health Insurance is zero dollar paycheck cost for employee's coverage and only two-hundred-forty-five dollars a month for family! Dental and Vision Insurance Short Term Disability and Term Life Insurance at no cost to the employee Long Term Disability and Voluntary Term Life Insurance Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance 401(k) Retirement Plan where FrankCrum matches 100% of the first 4% the employee contributes, and the employee is immediately vested in the employer match Employee Assistance Program at no cost to the employee Flexible Spending Accounts for Medical and Dependent Care Reimbursement Health Savings Account funded by FrankCrum Paid time off and holiday pay Education reimbursement up to five thousand two hundred fifty dollars tax free per calendar year PTO cash out Tickets at Work Access to the Corporate America Family Credit Union Employee and client referral bonus programs Paid volunteer time What's Special About FrankCrum FrankCrum, a family-owned business-to-business entity since 1981 is made of several companies: FrankCrum Corporate (a professional employer organization), FrankCrum Staffing, Frank Winston Crum Insurance Company, and the FrankCrum Insurance Agency - all based in Clearwater, Florida. This "family of employer solutions" employs approximately 500 people who serve over 4,000 clients throughout the United States. FrankCrum employees are trained to deliver high value through exceptional customer service and treat clients and coworkers like family. By living by our Brand Pillars of Integrity, Affinity, and Prosperity, employees are recognized at quarterly events for exceptional customer service and milestones in tenure. The FrankCrum headquarters spans 14 acres and includes a cafe, subsidized for employees. Menus include made-to-order breakfast, hot lunch options and even dinners that can be ordered to-go, all at very affordable prices. The cafe also plays host to monthly birthday and anniversary celebrations, eating and costume contests, and yearly holiday parties. Through the input of its own employees, The Tampa Bay Times has recognized FrankCrum as a Top Place to Work for more than 10 years in a row! FrankCrum also supports several community efforts through Trinity Cafe, the Homeless Empowerment Program, and Clearwater Free Clinic! If you want to play this role to positively impact our client's day-to-day business, then apply now! FrankCrum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.