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Business Analyst jobs at Mastech Digital

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  • Data Analyst

    Guidehouse 3.7company rating

    Bethesda, MD jobs

    Job Family: Data Science Consulting Travel Required: None Clearance Required: Active Top Secret SCI with Polygraph What You Will Do: Work with a senior leader to apply data analytics principles to transform raw data into actionable insights, incorporating emerging trends and available initiatives, to inform financial management and budgetary strategy for a Federal C-suite client. Deliver innovative processes to integrate disparate data utilizing tools such as Tableau, Microsoft BI, and/or Qlik. What You Will Need: An ACTIVE and MAINTAINED TS/SCI Federal or DoD Security Clearance with a COUNTERINTELLIGENCE (CI) polygraph Bachelor's degree in Data Science, Computer Science, Management Information Systems, Systems Engineering, Information Technology, or relevant degree program Minimum of FIVE (5) years of experience in information technology, systems, and/or data analytics in the Federal government Experience in SQL and Python What Would Be Nice To Have: Prior experience with cloud-based applications and data sources Experience with data visualization tools such as Tableau, Microsoft BI, and/or Qlik #LI-DNI The annual salary range for this position is $113,000.00-$188,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at ************** or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or ************************. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact *************************. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
    $113k-188k yearly Auto-Apply 21h ago
  • Senior Salesforce Business Analyst

    Guidehouse 3.7company rating

    San Antonio, TX jobs

    Job Family: SAAS/PAAS/Cloud Consulting Travel Required: None Clearance Required: Ability to Obtain Public TrustWhat You Will Do: Engage customer stakeholders to understand desired business outcomes and define success criteria Articulate to customer stakeholders the value of recommended solutions and approach Lead Discovery and requirements refinement sessions to uncover customers' business, functional, and technological requirements Synthesize requirements to create clear and comprehensive user stories and solution design documentation Perform fit-gap analysis between Salesforce functionality and client requirements Develop innovative Salesforce solutions, involving declarative configuration of Salesforce, creation and refinement of complex data models, external integration, business process automation, and other custom functionality Develop innovative industry accelerators and contribute to thought leadership white paper development Draft custom development specifications and manage the delivery and testing of the functionality by Development Resources Iterate Salesforce solutions through an adaptive-agile cycle with the customer Product Owner Develop a training curriculum and deliver training sessions to the solution's end users Work with the Guidehouse Project Manager to manage a project to scope, budget, and timeline expectations What You Will Need: Must be able to OBTAIN and MAINTAIN a Federal or DoD "SECRET" security clearance; candidates must obtain an approved adjudication of clearance prior to onboarding with Guidehouse A BA/BS degree is required. A Minimum of 10 (10) years of work experience in information technology systems development can be substituted in place of a degree A minimum of SIX (6) years of experience administering or consulting with Salesforce Minimum of TWO (2) Current Salesforce Certifications (Admin, App Builder & Sales/Service/Community Clouds) Hands-on experience with declarative automation features of Salesforce, including Salesforce Lightning Flow Builder. Experience building applications with the low-code features of Salesforce Lightning Experience Experience with dynamic forms, advanced formulas, and validation rules Experience with business process definition, process mapping, and reengineering Experience writing Epics and user stories to capture Salesforce requirements Experience with data migrations to and from Salesforce Understanding of the key levers for B2B, B2C, hybrid business models Excellent written and oral communication skills Great teamwork and collaboration skills Experience with Agile or Hybrid-Agile methodology What Would Be Nice To Have: Candidates with an ACTIVE "SECRET" or higher-level clearance are preferred. Experience in “Big 4” or equivalent established consulting firm and/or Salesforce Platinum partner is highly desired Experience with public sector clients preferred Demonstrable experience in at least one of the Public Sector Solutions or Omnistudio Consulting Degree in Business, Computer Science, or Engineering MBA preferred What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at ************** or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or ************************. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact *************************. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
    $68k-79k yearly est. Auto-Apply 21h ago
  • Senior Consultant - Business Analyst

    Guidehouse 3.7company rating

    Nashville, TN jobs

    Job Family: Technology Consulting Travel Required: Up to 25% Clearance Required: Ability to Obtain NACI What You Will Do: Guidehouse Business Analysts support the successful delivery of technology and business transformation initiatives by bridging the gap between stakeholders and technical teams. In addition to analyzing business needs and translating requirements into actionable solutions, you will foster collaboration, drive agile practices, and facilitate team processes to ensure project goals are met with clarity and precision. Key Responsibilities: Business Analysis Collaborate with clients and internal teams to gather and document business and functional requirements. Analyze current-state processes and identify gaps, inefficiencies, and improvement opportunities. Translate business needs into user stories, use cases, and process flows. Support solution design and development by working closely with developers, testers, and project managers. Maintain clear and organized documentation throughout the project lifecycle. Identify requirements that can be met through configuration, and which ones would need personalization or additional customization. Facilitation Lead and facilitate stakeholder meetings, workshops, and agile ceremonies (e.g., sprint planning, daily stand-ups, sprint reviews, retrospectives). Create an environment that encourages open communication, collaboration, and continuous improvement. Guide teams in self-organization and cross-functionality, helping them resolve conflicts and reach consensus. Assist in the development of training materials, user guides, and change management plans. Conduct impact assessments and support testing and validation efforts. Agile Ceremonies and Processes Champion agile principles and practices, ensuring the team follows the Scrum framework. Facilitate Scrum ceremonies and ensure they are productive and timeboxed. Remove obstacles and impediments that hinder the team's progress. Coach the team in agile methodologies, promoting continuous improvement and high performance. Support the Product Owner in backlog refinement and prioritization. Track and communicate team performance using defined metrics and KPIs. Foster a culture of servant leadership, mentoring team members and encouraging ownership of deliverables. Coordinate re-estimation of incomplete work, determine team velocity, and generate sprint review reports. Lead process improvement initiatives identified during retrospectives. What You Will Need: Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred Bachelor's degree in Business, Information Systems, or a related field Minimum THREE (3) years of professional experience in business analysis, facilitation, and scrum roles Experience gathering and documenting business requirements and process flows Familiarity with software development lifecycle and agile methodologies Strong analytical, problem-solving, facilitation, and communication skills Ability to work independently and collaboratively in a fast-paced environment Experience with COTS or Platform based solutions Ability to travel up to 25% What Would Be Nice To Have: Experience in a consulting or client-facing role Experience with court case management systems Experience with data analysis and visualization tools Knowledge of business architecture frameworks and enterprise modeling Experience supporting digital transformation or modernization initiatives Proficiency in SQL and at least one programming language (e.g., Python or R). Familiarity and/or experience implementing with low-code platforms Experience working in an agile development environment Recent work experience on data projects in a federal government setting Understanding of responsible AI principles and model interpretability What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at ************** or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or ************************. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact *************************. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
    $65k-76k yearly est. Auto-Apply 21h ago
  • Business/Data Analyst

    Infinitive 4.0company rating

    McLean, VA jobs

    *Candidates must be local to the Washington D.C. metro area and possess work authorization which does not require sponsorship by the employer for a visa Infinitive is a data and AI consultancy that enables its clients to modernize, monetize and operationalize their data to create lasting and substantial value. We possess deep industry and technology expertise to drive and sustain adoption of new capabilities. We match our people and personalities to our clients' culture while bringing the right mix of talent and skills to enable high return on investment. Infinitive has been named “Best Small Firms to Work For” by Consulting Magazine 8 times, most recently in 2025. Infinitive has also been named a Washington Post “Top Workplace”, Washington Business Journal “Best Places to Work”, and Virginia Business “Best Places to Work.” About the Role We are seeking an analytical and detail-oriented Business/Data Analyst to join our team, focusing specifically on data access governance, permissible use, and risk remediation. This role is critical in ensuring data usage practices comply with both internal policies and external regulatory requirements, providing essential analytical support for major audits, and helping to shape the future of data governance strategy. Key Responsibilities The successful candidate will perform functions that bridge data analysis, risk management, and compliance: Data Risk Analysis: Analyze data access, entitlements, and usage patterns to proactively identify security and compliance risks and areas requiring remediation Audit & Compliance Support: Provide comprehensive support, data analysis, and documentation/materials throughout the Permissible Purpose Audit and other compliance reviews Governance Design: Assist in designing and documenting new controls, monitoring approaches, and foundational data usage governance processes Use Case Mapping: Map internal datasets to specific business use cases to clearly clarify and define permissible versus impermissible data usage scenarios Reporting & Communication: Produce clear, structured summaries, visuals (dashboards, charts), and actionable recommendations for audit teams and leadership Strategic Roadmapping: Provide crucial analytical input into the Permissible Use Capability Roadmap and identify existing capability gaps in our data environment Required Experience & Skills 3-6+ years of experience in business analysis, data analysis, data governance, or risk-related roles Proven ability to explore, interpret, and manipulate large datasets using tools like SQL, Python, and data visualization platforms (e.g., Quicksight/Tableau) Demonstrated ability to create comprehensive technical and process documentation, including detailed process flows, control descriptions, technical diagrams, and structured write-ups Ability to structure and tackle ambiguous analytical problems, define clear methodologies, and communicate complex findings clearly and concisely Comfortable working independently while collaborating closely with a senior program lead and cross-functional stakeholders across technology, legal, and business lines Preferred Qualifications Previous exposure to identity/access governance (IAG) or experience managing data in highly regulated environments Experience in financial services, data governance, or compliance-adjacent roles Familiarity with control design principles, formal risk identification methodologies, or direct experience supporting external/internal audits
    $77k-98k yearly est. 21h ago
  • Business Analyst

    Kellymitchell Group 4.5company rating

    San Francisco, CA jobs

    Our client is seeking a Business Analyst to join their team! This position is located in San Francisco, CA or Seattle, WA. Vet and prioritize CMO meeting requests from field and customers Manage intake from our CRM system, email, and Slack channels Support FY27 CMO customer engagement strategy, helping to create process and structure, as well as Office of CMO initiatives Manage the full operational lifecycle for customer engagements: vetting and coordinating customer engagements; obtaining meeting approvals; preparing briefing documents; as well as run the debriefing and follow-up process Coordinate with internal stakeholders to align on invite lists, meeting agendas, logistical details, and seating charts Manage shared systems: maintain prep doc folders, event templates, media archives, CMO customer engagement calendar Draft customer-facing follow-up communications and action items post-meeting or event Track sales and marketing metrics to determine strategy for meetings and events Maintain and manage Tableau dashboards and internal reports Desired Skills/Experience: Highly creative and comfortable working in ambiguous, fast-moving environments with tight deadlines Demonstrates a strong growth mindset with curiosity, adaptability, and a collaborative, team-oriented approach Proven program management experience with the ability to drive initiatives end-to-end A natural self-starter who can balance big-picture thinking with meticulous attention to detail Experience in sales strategy and programs is a strong plus Strategic thinker capable of connecting ideas, teams, and stakeholders to move initiatives forward Exceptional verbal and written communication skills, including the ability to craft and deliver executive-level communications Experience supporting executive engagement and communications Benefits: Medical, Dental, & Vision Insurance Plans Employee-Owned Profit Sharing (ESOP) 401K offered The approximate pay range for this position is between $36.60 and $52.29. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
    $36.6-52.3 hourly 1d ago
  • Business Analyst

    Staffsource 4.2company rating

    Maryville, TN jobs

    The Business Analyst works closely with business partners to define requirements, build use cases, and identify opportunities for process and system improvement. This role bridges the gap between business teams and IT, translating ideas into actionable technical requirements and ensuring solutions align with organizational goals and technology standards. As a key member of the Information Technology team, the Business Analyst supports project success from discovery to delivery, with responsibilities spanning requirements gathering, process design, documentation, and testing. Key Responsibilities Assess business requirements and develop an understanding of current-state processes through interviews, workshops, and observations. Document requirements and user stories using Agile methodologies and standard tools such as a Requirements Traceability Matrix. Create detailed process designs, business rules, and flow diagrams using Visio or similar tools. Develop and execute test scenarios and cases for system and integration testing. Partner with Project Managers and business stakeholders to ensure deliverables meet scope, schedule, and quality expectations. Participate in user training sessions and assist in creating user documentation and reference materials. Collaborate with product owners, program managers, and IT teams to ensure alignment between business goals and technical delivery. Identify and implement process improvements and support change management efforts. Serve as a liaison between business and technology teams to ensure clear communication and issue resolution. Support resource planning and contribute to complete, actionable project plans. Additional Business Analyst II Responsibilities Author test plans and test cases for integration and release testing using Azure DevOps or comparable tools. Configure or provide guidance on the use of third-party software to meet operational needs. Collaborate to produce technical specifications for system enhancements and new functionality. Act as a Project Manager for smaller initiatives. Develop integration test scenarios for multi-system solutions. Support governance, documentation, and change management for all related business processes. Qualifications Bachelor's degree in Computer Science, Business Administration, or a related field. 2-4 years of experience in a business analysis or similar role supporting sales, marketing, service, or enterprise systems. Experience delivering mobile applications, learning management systems, or commerce platforms. Familiarity with Agile principles and working with third-party software partners. Knowledge of process improvement methodologies and the software development lifecycle. Preferred experience in manufacturing or enterprise environments. Familiarity with industry standards such as BABOK, PMBOK, or PMI Requirements Management best practices. Certifications such as CBAP or PMI-PBA are a plus. Strong analytical, communication, and interpersonal skills. Ability to manage multiple priorities in a fast-paced environment and collaborate effectively across teams. Core Competencies Analytical problem-solving and process modeling. Clear communication and documentation skills. Collaboration and adaptability across cross-functional teams. Self-starter who motivates others to meet goals and innovate. Commitment to continuous learning and professional development.
    $60k-81k yearly est. 4d ago
  • Business Analyst

    Russell Tobin 4.1company rating

    Warren, MI jobs

    Business Analyst - Automotive Sales & Pricing 🏢 Work Model: Hybrid (On-site Tuesday-Thursday; Remote Monday & Friday) 🕒 Schedule: Monday-Friday, 8:00 AM - 5:00 PM 📅 Duration: 1 year Contract on W2 with possible extensions 📆 Target Start Date: January 2026 Pay Rate: $45-$48/hour About the Role We are seeking a Business Analyst to support automotive sales, pricing, and incentive analysis. This role focuses on transforming large datasets into clear insights and compelling narratives that support leadership decision-making. You will work closely with a small, collaborative team in a fast-paced, high-visibility environment. Key Responsibilities Data Analysis & Insights Analyze large datasets from multiple sources related to automotive sales, pricing, and incentives. Identify trends, patterns, and actionable insights. Translate complex data into meaningful stories for leadership audiences. Reporting & Presentation Deliver recurring and ad-hoc reports (e.g., EV tax credit updates 1-2 times per week). Prepare clear, visually compelling presentations using Excel and PowerPoint. Adapt messaging and data storytelling based on the audience. Business & Market Understanding Apply microeconomic principles to analyze supply, demand, pricing, incentives, and elasticity. Support leadership with insights on how pricing and incentives impact consumer behavior. Assist with onboarding and training related to new data platforms. Required Qualifications 5+ years of experience in business analysis or a related analytical role. Advanced expertise in Excel and PowerPoint (data analysis, reporting, visualization). Strong ability to analyze large datasets and communicate insights effectively. Excellent written and verbal communication skills. Preferred Qualifications Bachelor's degree (highly preferred; equivalent experience considered). Understanding of microeconomics, including pricing, incentives, and elasticity. Prior experience working with automotive sales, pricing, or incentive data. Experience presenting insights to leadership stakeholders. Team & Work Environment Small, collaborative team with shared analytical responsibilities. High interaction with leadership and strong visibility across the organization. Dynamic work environment focused on competitive retail and incentive markets. Why This Role Exposure to high-impact automotive pricing and incentive strategies. Opportunity for contract extension based on performance and budget. Hands-on role with strong leadership interaction and business influence. Interview Process 1-hour MS Teams interview STAR-format questions Panel of up to 2 interviewers
    $45-48 hourly 1d ago
  • Business Analyst

    Stevendouglas 4.1company rating

    Fort Lauderdale, FL jobs

    We are seeking a detail-oriented IT Business Analyst to support cross-functional technology initiatives and serve as the key liaison between technical teams and business stakeholders. This role is ideal for someone who excels at gathering requirements, improving processes, and ensuring technology solutions align with organizational goals. Responsibilities: • Partner with business units to gather, document, and translate requirements into actionable user stories or functional specifications • Support IT projects across applications, data, security, and infrastructure teams • Perform process mapping, gap analysis, and workflow improvements to enhance operational efficiency • Collaborate with developers, QA testers, and project managers to ensure successful delivery • Assist with testing activities, including test plans, UAT coordination, and validation of system changes • Create documentation such as SOPs, BRDs, technical requirements, reporting dashboards, and project artifacts • Monitor project progress, communicate updates, and track deliverables • Support change management efforts and end-user training as needed Qualifications: • 3-7+ years of experience as an IT Business Analyst (enterprise environment preferred) • Strong background in requirements gathering, documentation, and process improvement • Familiarity with Agile/Scrum methodologies and tools such as Jira, Azure DevOps, or ServiceNow • Experience supporting application enhancements, system integrations, data/reporting initiatives, or security projects • Proficient with Microsoft Office Suite (Excel, PowerPoint, Visio) - process mapping skills required • Excellent communication skills with the ability to translate technical concepts for non-technical audiences • Bachelor's degree in IT, Business, or related field (preferred)
    $52k-76k yearly est. 2d ago
  • Business Analyst

    Kellymitchell Group 4.5company rating

    Maryland Heights, MO jobs

    Our client is seeking a Business Analyst to join their team! This position is located in Maryland Heights, Missouri. Reviews, analyzes, and evaluates information technology systems operations Determines user needs and requirements and recommends ways to improve systems Serves as primary point of contact between users and engineering/development staff Identifies, documents, reports and tracks system issues Supports the process of translating business needs into formal technical requirement deliverables Analyze Cherwell Items Gathers requirements Documents specifications Partakes in customer requirements discussions Performs system function testing Desired Skills/Experience: ITSM experience (Cherwell or Ivanti preferred) ITIL understanding Benefits: Medical, Dental, & Vision Insurance Plans Employee-Owned Profit Sharing (ESOP) 401K offered The approximate pay range for this position starting at $86,000. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
    $86k yearly 4d ago
  • Business/Migration Analyst

    The Jacobson Group 4.9company rating

    Berkeley Heights, NJ jobs

    Our client is seeking a Business Analyst with at least seven years of property and casualty insurance experience for a six-month contact-to-hire role. This role is hybrid with three days a week in office in Berkeley Heights, NJ. The Business Analyst will play a critical role in supporting the migration of data, systems and processes during the transition to new platforms and technologies. The ideal candidate will have experience in the property and casualty insurance industry (preferable wholesale or MGA), at least three years of experience supporting data migrations, exceptional oral and written communication skills, strong technical skills and the ability to troubleshoot issues effectively. Responsibilities: Assist in the planning and executing of system migration projects. Ensure accurate, complete data migrations to new platforms. Coordinate all phases of the migration process, including data mapping (can be trained on this piece). Collaborate with internal teams-including IT, operations and client services-to support migration activities. Identify potential risks and issues related to migration and support mitigation strategies. Perform data validation and quality checks to ensure data integrity throughout the migration process. Provide end-user support for new systems and processes. Report progress, issues and results to Director of Operations and stakeholders. Support testing of new systems and platforms to ensure post-migration functionality. Troubleshoot and resolve issues during the pre- and post-migration process. Requirements: Bachelor's degree or equivalent work experience 7+ years of property and casualty insurance operations experience with a wholesale agency or managing general agent 3+ years of proven experience with data migration projects or IT system implementations Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and data analysis tools Ability to work independently and collaboratively If this sounds like you, please apply today!
    $65k-93k yearly est. 4d ago
  • Senior Information Technology Business Analyst

    Revel It 4.3company rating

    Columbus, OH jobs

    This contract-to-hire role with our Columbus, Ohio client is a combination of IT Analyst (lightly) and IT Business Analyst. NO THIRD PARTIES! CANDIDATES MUST BE LOCAL TO COLUMBUS, OHIO The key experience interests are: IT Business Analyst - Requirement gathering (Certifications in CBAP would be a plus) Tracing requirements to test cases Leading meetings in a very organized manner Critical thinking / problem skills Customer relationship experience and vendor relationship experience. IT Analyst - Customer relationship building Managing service partners to application support SLAs Reporting to customers status of portfolio Number of apps Incident status Health of environment Roadmap collaboration Critical thinking / problem skills Required Qualifications for Position: Bachelor's Degree or equivalent work experience that provides knowledge and exposure to fundamental theories, principles, and concepts 3 - 4 years' experience in application, services or application analysis, deployment and support Experience working closely with service providers and delegating operational activities to them, as directed by a director or manager Knowledge of IT infrastructure & software component relationships, trends and best practices, on premise and SaaS solutions Solid skills with computers, operating systems and software (MS Office Suite, MS Project and other IT applications) and ability to learn new technical concepts quickly Excellent analytical abilities, including process analysis and development, problem solving and root cause analysis Strong teaming skills, collaboration, negotiation, communication, organizational, people management and conflict resolution skills Willing to travel as needed Client business operations knowledge 2+ year's experience working with support vendors and a software support environment Knowledge of ITIL processes and metrics The Role: The IT Analyst is responsible for identifying, defining and documenting business requirements and functional specifications for various IT projects and initiatives by collaborating with service providers, business partners, and stakeholders to ensure alignment of expectations, deliverables, and timelines. Working with Service Partners the IT Analyst will become a knowledgeable of the assigned applications, collaborating with Service Partners to ensure resolution of operational service-based issues, reviewing analyzing and reporting progress on service incidents and requests. Preparing materials and facilitate regular performance review meetings. Preparing performance and status information for IT and business leaders as requested. Individuals at this level are considered competent to independently perform work assignments. Principal Duties and Responsibilities: Communicates effectively with technical and non-technical audiences, using various methods such as presentations, reports, diagrams, and user stories. Applies problem-solving skills and analytical thinking to troubleshoot issues, resolves conflicts, and proposes solutions. Measures and monitors the performance, quality, and value of the IT services and solutions, using metrics and key performance indicators (KPIs). Assesses the business impact of IT risks and issues and escalates them as needed to ensure timely resolution and minimal disruption. Demonstrates strong business & budgeting skills, and financial acumen with the ability to analyze and communicate trends. Understands and complies with the contractual obligations and service level agreements (SLAs) of the service providers Maintains a deep understanding of the application domain, including the business processes, data flows, systems architecture, and integration points. Implements continuous improvement practices to enhance efficiency, effectiveness, and customer satisfaction. Demand Assessment - assists Business Relationship Managers to review and provide input into the business strategy and formulate business cases inputting analysis and views on high level business goals and outcomes Business Planning - begins eliciting business requirements and modeling processes (as-is/to-be, using Business Processing and/or Value Stream Mapping), recording in standard documentation, and socializing the project with other IT teams i.e. Architecture, Applications, Infrastructure, and Services Definition and Design - facilitates workshops to evolve scope, gathers detailed requirements, develops use cases and begin visualizing the end result, using standard tools and techniques: Requirements Elicitation: Leads, designs and facilitates business engagements to establish scope, business needs, project objectives, outcomes and expectations on business processes Requirements Development: Works to ensure that quality business requirements are produced, accepted and approved by the key stakeholder and business solution designs can deliver effectively Requirements Management: Oversees end to end traceability against quality business requirements using appropriate tools and templates Solution Assessment & Validation: Engages with key stakeholders to influence the solution design to meet business goals, scope and strategy requirements. Provides input into the identification and delivery of project benefits, traceability of requirements and impact of solutions. Delivery and Deployment - consulting role, providing clarification services regarding the project Vision, Scope and Requirements, plus assessing and managing Change Requests through the standard process. Assists testing teams craft suitable test scripts. Use templates, tools and (internal) processes consistently, helping evolve all as required. Participates in vendor reviews, discussion of products, contribute in the writing of RFI's and RFP's. Reviews proposed designs and solutions for usability and to assure requirements are satisfied Observes various business processes and identifies and recommends opportunities for improvement. Other duties as assigned by management
    $89k-114k yearly est. 4d ago
  • Senior Business Analyst

    The Lab Consulting 4.1company rating

    Houston, TX jobs

    We are a mid-sized Management Consulting, Automation, and Data/Process Science firm, established in 1993, serving Fortune 1000 companies throughout North America. We have developed a unique, template-based and data-centric approach to our client projects, which are conducted off-site from our Houston office. The Lab is proud to announce we have invested in a new office build out in the Galleria area. We are mindful of employee health and currently operate at 50% capacity in the office. All employees work at home 50% of the time, and in the office 50% of the time. Work hours are 8-5 Monday through Friday. As part of a Data Science, Consulting Analyst and Robotic Process Automation team, the Business Analyst plays a key role in both large-scale end-to-end automation programs, and smaller, tactical related solutioning. The Business Analyst will formulate and define scope and objectives through research and fact-finding combined with an understanding of applicable business solutions and business requirements: Identify and document current state business processes, eliciting both pain points and opportunities through interviews and direct observation of employees. Lead stakeholder meetings and presenting findings Leads requirements gathering effort on projects using moderately complex technical skills. Identify processes and workflows that can be enhanced by a Robotics Process Automation (RPA) /AI/Analytics Document the current state business processes by creating “As Is” process maps and narratives. Critically evaluate Business workflows with a view to improve efficiency and enhance our usage of RPA and Workflow Automation. Ability to understand Automation/AI tools, e.g. UiPath, Microsoft Power Automate Works closely with functional teams and business units to clearly understand defined processes to be automated Gather underlying process metrics to drive analysis of business process changes. Focuses on improving corporate performance by managing business processes. Facilitate working sessions with stakeholders to generate consensus on new business processes. Assist in managing the Work Intake process Work with business SME's during refinement meetings to create user stories with clear acceptance criteria. Makes recommendations for business process improvements for clients Create business process maps and summary level analysis documentation Acts as a liaison between business units and IT to understand automation needs and to communicate production status and issues Closely collaborates with the internal and client teams to push projects forward Leads small to moderately complex projects from start to finish to deliver both analytics and RPA specific capabilities Works with internal teams in day-to-day production support and on-going process improvement Qualifications Bachelor's degree in Business or related field 4+ years' of experience in related industry Strong written and verbal communication skills
    $72k-88k yearly est. 3d ago
  • Senior Business System Analyst

    Vanderhouwen 3.9company rating

    Portland, OR jobs

    Status: 8-month contract (possibly contract-to-hire) Job Title: Business Systems Analyst Salary: $55-$65/hr About the company: We are a leading public transit agency serving the Portland metropolitan area, committed to providing safe, reliable, and sustainable transportation options for the community. With decades of experience, we pride ourselves on being responsive to the evolving needs of our riders, offering bus, light rail, and commuter rail services that connect people to jobs, schools, and other vital destinations. Our mission is to enhance the region's mobility and reduce congestion while promoting environmental sustainability. We focus on innovation and customer satisfaction, constantly seeking ways to improve our services and make transit more accessible for everyone. Rooted in the community, we're dedicated to delivering high-quality public transportation that supports economic growth, reduces emissions, and enhances the quality of life for all residents. Business Systems Analyst: Our client is seeking an experienced Business Systems Analyst to support a portfolio of project-based initiatives focused on improving business capabilities through technology. This role partners closely with business leaders and IT teams to evaluate opportunities, define solutions, and provide objective decision support for investment prioritization. The ideal candidate brings strong analytical thinking, clear business writing skills, and the ability to navigate complex, enterprise-level initiatives. This role is a hybrid model in Portland, Oregon. Business Systems Analyst Responsibilities: Lead project intake efforts by partnering with business stakeholders and IT teams to understand problems or opportunities, evaluate solution options, estimate costs and resources, and develop objective business cases to support executive decision-making. Elicit, document, and manage business and technical requirements, including use cases, current and future state processes, data flows, architecture diagrams, and ETL specifications. Support active projects by facilitating requirements validation, translating business needs into technical language, and leading user acceptance testing, including test planning, scripts, data, and execution oversight. Contribute to long-term planning efforts such as product or capability roadmaps, ensuring alignment with broader enterprise priorities and architectural direction. Perform benefits realization activities by defining success metrics, establishing baselines, measuring outcomes post-implementation, and reporting results to business partners and leadership. Business Systems Analyst Qualifications: 4+ years of experience as a Business Systems Analyst or in a closely related business/technology analysis role, with demonstrated success supporting project-based initiatives (preferred over product-focused work). 2+ years of hands-on experience performing core BSA functions, including requirements elicitation, business and technical documentation, current- and future-state process mapping, and solution analysis. Proven experience developing objective business cases, alternatives analyses, and supporting materials used for executive-level decision-making, including cost, benefit, risk, and resource assessments. Strong background translating business needs into technical requirements and collaborating with technical teams, with working knowledge of databases, data flows, and ETL concepts. Demonstrated experience leading or supporting User Acceptance Testing (UAT), including test strategy, script development, test data preparation, execution coordination, and issue tracking. Experience contributing to roadmaps, long-range planning efforts, or capability planning, with the ability to connect individual requests to broader enterprise goals. Background in benefits realization or outcomes measurement, including defining success metrics, establishing baselines, and reporting post-implementation results. Excellent business writing and communication skills, with the ability to produce clear, concise documentation tailored to executive, business, and technical audiences. Ability to partner effectively with leaders and stakeholders across an organization, operating as a trusted advisor rather than an order-taker. Strong organizational and time-management skills, with experience managing multiple concurrent projects or workstreams in a structured PMO or project-governed environment. Bachelor's degree in business, planning, information systems, or a related field preferred, or an equivalent combination of education and relevant experience. CBAP or similar business analysis certification preferred. Public-sector or large enterprise experience is preferred.
    $55-65 hourly 1d ago
  • Business System Analyst

    Firstpro, Inc. 4.5company rating

    Boston, MA jobs

    first PRO is now accepting resumes for a Business Systems Analyst, Treasury & Investment Finance Systems in Boston, MA. This is a direct hire role and onsite 3 days per week. TECHNOLOGY EXPERIENCE Experience with treasury management systems such as GTreasury, Kyriba, Bellin, HazelTree, Reval, etc. (required) Experience configuring or supporting the Salesforce platform (preferred) Exposure to FX hedging tools such as Kyriba (preferred) Experience with cash projection and liquidity reporting (preferred) Understanding of SWIFT messaging (MT messages / ISO 20022 standards) and U.S. payment networks (ABA, ACH) (required) Experience implementing and maintaining SaaS platforms Hands-on experience building or maintaining system integrations (APIs) Familiarity with iPaaS tools such as Workato or Power Automate (preferred) Experience with business intelligence and reporting tools (Tableau, Power BI) QUALIFICATIONS Bachelor's or advanced degree in Computer Science, Information Systems, Finance, or a related discipline Master's degree with a concentration in Technology or Systems (preferred) Minimum of 3 years of relevant professional experience At least 2 years of experience implementing and supporting Treasury or Cash Management solutions
    $51k-75k yearly est. 3d ago
  • Senior Business Analyst

    Integrated Resources, Inc. (IRI 4.5company rating

    Beaverton, OR jobs

    Who you'll work with This person will be a member of the Lead Strategic Initiatives and Analytics team, reporting to the Director of Merchandising Analytics. You will work alongside Global Merchants across all genders, sports, and product engines. You'll also collaborate with other insights and analytics teams, operations, planning, BI/Technology, and geo counterparts. Who we are looking for This role is ideal for someone who wrangles data and manages multiple projects simultaneously. You'll need curiosity and ingenuity to explore new methodologies, propose frameworks, and build and deliver data-centric solutions from the ground up. Because we work in a strategic and dynamic environment, you need to truly feel comfortable with ambiguous objectives and have a bias for speed over precision. From a skills perspective, you'll need advanced technical skills to hunt and process the data needed to influence product line and assortment strategies. An understanding of basic statistics in combination with retail and business acumen will help you put that information into useful context for our business. You'll need the skills to distil and communicate your findings to a non-technical audience, which includes effective data visualizations and data-driven storytelling. Awareness, collaboration, and organizational skills are necessary to navigate our matrixed organization effectively. What you'll work on You'll be part of a world class team of researchers, analysts, and merchants. We'll get into the details of marketplace sales, integrate consumer and marketplace-centric data, and develop concrete findings and recommendations to merchandising. Focus areas include the product line, assortments, distribution, pricing, and color briefs. Bachelor's degree in business or related field. Will accept any suitable combination of education, experience and training 3+ years of experience in analytics or other quantitative disciplines Top 3 skills 1. SQL With Strength In Python Or R 2. Tableau is necessary 3. Data analytics is necessary (POS DATA is highly preferred) Advanced SQL skills are necessary. Expertise working in Snowflake, Databricks, Tableau, Keynote, and all other common productivity tools is necessary. Proven ability to sift through data, identify critical information, join disparate data sets, develop hypothesis, and perform rigorous analyses quickly and consistently. Proficient in statistical analysis and the ability to interpret advanced or build basic data models preferred. Demonstrated ability to learn new tools quickly with minimal guidance. Experience with Client data landscape is a huge plus. Interest in working in a fast-paced, ambiguous environment. Exceptional interpersonal and communication skills, and ability to communicate complex concepts to senior and business audiences. Must have a high degree of empathy for partners and a genuine team- first approach. Ability to develop strong partnerships and influence peers across a multi-layered organization required.
    $95k-122k yearly est. 3d ago
  • Business Senior Strategy Analyst

    Mindlance 4.6company rating

    Buffalo, NY jobs

    One of our top Banking client is hiring for a Business Senior Strategy Analyst in Buffalo, NY. Below are the details: Job Title: Business Senior Strategy Analyst Job Duration: 6 Months Provides high level analytical support in the design, development, and communication of long-term strategies in pursuit of business goals. Works closely with business and functional experts from other teams; convenes teams to accomplish goals. Influences peers on surrounding teams. Primary Responsibilities: Support planning and implementation of new projects, products, programs and initiatives to achieve short and long-term business objectives and strategic outcomes. Lead effort to maintain project documentation. Develop comprehensive documentation that aligns with regulatory expectations as required. Assists the team in addressing problems/solutions, risks and issues. Analyzes information, determining feasible solutions, articulating recommendations to project team. Apply critical thinking to independently navigate problems/issues. Develop and produce basic ad hoc and automated departmental analyses and reports (incl. workflow analysis, project analysis, trend reporting, strategic analysis, other). Ability to distill information and create an executive summary to drive action. Adhere to all standards and procedures ensuring high quality work and that efforts are appropriately and accurately documented. Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports belonging and reflects the brand. Maintain internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. EEO: “Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
    $83k-107k yearly est. 4d ago
  • Data Solutions Analyst

    Guidehouse 3.7company rating

    Huntsville, AL jobs

    Job Family: Data Science Consulting Travel Required: Up to 10% Clearance Required: Active Top Secret (TS) What You Will Do: Analyze data from financial reporting systems. Track funding through the entire life of a project and reconcile all available balances. Support all financial management project governance practices by ensuring internal controls are met Provide support for any financial audits that may arise. Provide financial analyses for projects. Act as the primary contact for program procedures and policies. Correspond with upper management regarding goals and objectives of programs. Carry out administrative tasks as required to facilitate an efficient working environment. Communicate and negotiate with clients, customers, and supervisors. Ensure business operations and efforts are always favorable to the business objective. Manage contractor Request for Information (RFI) inquires. Provide budgetary support to the Project Manager (PM) through budget tracking. Create and manage project related requisitions. Document and manage lessons learned and risk logs. Perform additional tasks as may be required by superiors. What You Will Need: An ACTIVE and MAINTAINED "TOP SECRET" Federal or DoD security clearance. Bachelor's Degree. ONE (1) or more years of experience in data analysis, IT consulting, IT support. What Would Be Nice To Have: Masters Degree. Proficient with computer technology and Microsoft Office applications. Highly developed analytical skills with the ability to process large quantities of information to evaluate costs, benefits, and project outcomes. Demonstrate the ability to analyze and solve problems while being able to clearly articulate complex ideas and communicate clearly and effectively. Ability to solve complicated math problems as the job entails the disaggregation of data to form recommendations for a project to run effectively. Work with and understand spreadsheets, financial analysis programs and database functions. Strong oral and written communication skills. Excellent negotiation and problem-solving skills. Sharp attention to detail with an extraordinary ability to multitask. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at ************** or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or ************************. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact *************************. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
    $49k-68k yearly est. Auto-Apply 21h ago
  • Business Intelligence Analyst

    Kellymitchell Group 4.5company rating

    Chicago, IL jobs

    Our client is seeking a Business Intelligence Analyst to join their team! This position is located in Chicago, Illinois. Support and enhance the account matching and mapping process, ensuring accuracy, consistency, and continuous improvement Develop, refine, and maintain reports and dashboards that track key performance metrics and enable data-driven decision-making Analyze large and complex datasets across systems Collaborate with business partners to understand data requirements and deliver high-quality analytical support Communicate insights and recommendations clearly and effectively to stakeholders at all levels Identify and implement process improvements to increase operational efficiency and accuracy across workflows Investigate and resolve data or operational issues in a timely and thorough manner Translate complex technical concepts into easy-to-understand explanations for both technical and non-technical audiences Desired Skills/Experience: Bachelor's degree in Business Administration, Computer Science, Information Systems, or a related field 4+ years of experience as a Business Analyst (or similar role), with a strong focus on analytics and problem-solving Demonstrated ability to work with cross-functional teams, gather requirements, and translate business needs into data-driven insights Strong communication skills with the ability to explain technical concepts to non-technical audiences Strong data analysis expertise using Google Sheets and Microsoft Excel: advanced formulas, data manipulation, and problem-solving Proficiency in writing and executing SQL queries for data extraction and analysis Solid understanding of core IT concepts, including databases, security, networking, and basic programming principles Understanding of general business processes across Sales, Marketing, Service, and Support Benefits: Medical, Dental, & Vision Insurance Plans Employee-Owned Profit Sharing (ESOP) 401K offered The approximate pay range for this position is between $42.00 and $60.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
    $42-60 hourly 1d ago
  • SAP Business Analyst

    Bayforce 4.4company rating

    Golden, CO jobs

    **NO 3rd Party vendor candidates or sponsorship** Role Title: SAP Business Analyst Client: Glass, Ceramics and Concrete Manufacturing Employment Type: Contract; Contract-to-Hire Duration: 6 months to possible hire Remote but 1 week onsite / month and travel is covered Role Description: SAP Plan to Manufacture (PTM) Process/ SAP PP Business Analyst Responsibilities (Nothing Technical, no configurations) Need to understand the following: Master Data that supports manufacturing End to end the entire PTM process Production orders Testing of configurations Master data Understanding the production BOMS Routings Requirements: Must understand production orders and master data; technical skills not required but Fiori knowledge is vital. 1-3 years of SAP BA
    $80k-112k yearly est. 3d ago
  • Business Intelligence Consultant

    Firstpro 360 4.5company rating

    Miami, FL jobs

    Junior Business Intelligence Consultant - Bilingual (Spanish / English) Great opportunity to work with a globally recognized brand assisting with their South America and Central America operations. Excellent growth opportunities and hybrid work flexibility. Requirements: Professional experience as an Analyst/Analytics, Business Intelligence, or Marketing Experience with Excel Experience with Power BI Bilingual with high-level of proficiency in both English and Spanish Desired Background: SAP, Aftersales KPIs University degree in one of the following: Business Administration, Marketing, Business Analytics, or other related field.
    $58k-81k yearly est. 3d ago

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