Master Meter jobs - 101 jobs

A leading conversational AI platform in San Francisco is looking for a Founding Salesforce Architect to lead the design and integration of Salesforce solutions. This strategic role involves engaging with clients to create scalable customer service architectures, ensuring technical standards are met, and collaborating with diverse business stakeholders. The ideal candidate will have extensive experience with Salesforce Service Cloud and system integrations, contributing to the firm's rapid growth in redefining customer experience. #J-18808-Ljbffr

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time. Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values-customers are everything, relentless momentum, winner's mindset, and stronger together-shape how we work and grow as a team. About the Team The Insights team builds the product surfaces that help customers understand what is happening in their agent conversations and improve agent quality over time. We turn large volumes of unstructured conversation data into clear explanations, intuitive workflows, and actionable next steps. Our work spans three core areas: Visibility and reporting: help teams track performance, trends, and drivers of customer outcomes across channels. Proactive quality and risk detection: continuously surface issues like emerging failure modes, regressions, or policy and compliance risks, so teams can respond before they impact customers. Actionable recommendations: guide users toward concrete improvements, including suggested updates to agent instructions, knowledge, and workflows based on real conversation patterns. We own and scale a set of analytics and quality products today, and we are building new ones that deepen how customers learn from their data, diagnose issues, and iterate on agent behavior. About the Role This is a product focused, technical leadership role responsible for scaling existing analytics experiences and building new 0 to 1 products that help customers learn from their data and take action quickly. You will partner closely with Product, Design, Customer Success, Data Science, and Agent Engineering to identify customer needs, propose new product directions, and ship iteratively based on real usage. Success requires strong people leadership, crisp execution in ambiguous spaces, and the technical judgment to set architectural direction across full-stack product surfaces and the data systems behind them. In this role, you will Build, lead, and develop a high performing team, including hiring, coaching, and performance management. Own the engineering strategy, roadmap, and execution, balancing iteration speed with correctness, trust, and scalability. Partner closely with Product and Customer Success to understand customer needs, propose new product directions, and ship iteratively based on real usage. Drive 0 to 1 development through rapid prototyping, experimentation, and iterative deployment, then scale what works. Set architectural direction across user facing experiences and the underlying data models, pipelines, and APIs that power reporting, detection, and insight generation. Establish standards for data quality, metric integrity, observability, and debuggability so we can diagnose issues quickly and prevent repeat incidents. Collaborate with Data Science, Research, and Agent Engineering to connect conversation signals, evaluations, and customer outcomes into actionable product experiences. What success looks like Customers can quickly understand what is happening in production and take action with confidence. The team consistently ships new analytics workflows from 0 to 1, then improves adoption and impact through iteration and refinement. Data quality, metric integrity, and observability are strong enough that we can debug issues quickly and prevent repeat incidents. Cross functional execution is smooth across Product, Customer Success, Agent Engineering, Data Science, and Research. The team grows into a high performing group with strong ownership, craft, and velocity. You might thrive in this role if you Have 3+ years of engineering management experience, or equivalent experience leading teams through delivery, coaching, and stakeholder management. Have a strong 0 to 1 product development sense. You can turn ambiguity into a clear learning plan, ship quickly, and iterate toward product-market fit. Have led large, long lived codebases and can set architectural direction while keeping engineering quality high as systems evolve. Are comfortable staying technical as a manager. You can guide design reviews, dive into complex issues, and lead incident and post-incident learning without needing to be the primary implementer. Have built user facing analytics or insight products where correctness, trust, and explainability matter. Communicate clearly and collaborate well across Product, Design, Customer Success, and technical partner teams. Invest in people. You coach engineers, raise the bar for execution, and build a culture of ownership and craft. Even better Experience building analytics, monitoring, QA, or insight products. Experience working with agent driven or LLM powered systems. Experience designing scalable data models across relational and analytical databases. Experience building high-volume data pipelines, streaming systems, or near real-time analytics. Benefits Medical, dental, and vision benefits Take what you need vacation policy Daily lunches, dinners, and snacks in the office Compensation $300K - $415K + Offers Equity #J-18808-Ljbffr

Assembly Operators are responsible for the assembly of medical components, subassemblies, products, or systems. Every team member is responsible for maintaining housekeeping and organization of the work area as well as following CathX Medical policies and procedures. This role complies to FDA QSR (21CFR 820), ISO 13485 requirements and adheres to the Quality Management System (QMS). High School Diploma or equivalent work experience in the medical device industry Experience - 0-2 years Knowledge of Good Manufacturing Process and Good Documentation Practice Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Must have the ability to calculate figures and amounts using basic math (i.e. decimals, addition, subtraction, multiplication and division). Ability to use measurement tools like microscopes and pin gauges and to compare measurements to documented standards. Skills Good Manufacturing Process and Good Documentation Practice Good written and verbal communication skills Understands SOP's, MPI's and Work Instructions Adherence to EH&S requirements Basic Math Knowledge: Add, Subtract, Multiply Whole Numbers & Decimals Assemble Small Parts Under a Microscope General Catheter Assembly Under a Microscope Coil Winding Laser Welding Swaging Flaring General Inspection Packaging Labeling Competencies To perform the job successfully, an individual should demonstrate the following competencies: Values: Integrity, Accountability, Teamwork, Innovation Good verbal and written communication skills Ability to work independently Ability to manage tight timelines and changing priorities Demonstrate a quality culture within the team, ensuring that procedures and work methods for the area are accurate and fully complied to Willing to be flexible and accommodating to meet the business need across shifts, while open to learning, and training in new processes as required Demonstrated ability to work in a team and possess a positive communication style Salary Range - $22.00/hr - $28.00/hr Reads work orders, follows production drawings and sample assemblies, or receives verbal instructions regarding duties to be performed. Ability to perform and demonstrate all Manufacturing procedures after training. Accurately complete all essential documents (i.e., Lab Notebooks, Device Master Records (DMR's), Lot History Records (LHR's), Inspection Records and Validation Documentation). Positions and aligns parts in specified relationship to each other in jig, fixture, or other holding device. Crimps, stakes, screws, bolts, rivets, welds, solders, cements, press fits, or perform similar operations to join or secure parts in place. Performs intermediate assembly tasks, such as pad printing, adhesive bonding, hot air bonding, balloon bonding, etching wires, swaging shafts, fusing skiving shafts, folding, marking, braiding, coiling, and perform leak testing. Adjusts and trims materials from components to achieve specified medical or dimensional characteristics. Performs online go-not-go testing and inspection to ensure parts and assemblies meet production specifications and standards. Packages finished assemblies or subassemblies in clear plastic bags. Meeting the daily goals and standards

HIGHLIGHTS On-Site Temporary Employee LGV CFO Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone. LG Technology Ventures Team: Founded in 2018 and headquartered in Silicon Valley, we partner with early- and growth-stage companies across sectors including AI, mobility, advanced materials, biotech, cleantech, and more. We invest in strong companies that stand to gain exceptional value from a strategic partnership with LG. We are currently seeking the newest innovator to join our team as a contract Executive Assistant located in Santa Clara, California. This is an onsite position. What You'll Do: * Assist CEO with daily administrative duties * Manage schedules and calendars for CEO and investment team * Manage and store CEO's client contacts * Arrange, coordinate, and schedule meetings * Book travel arrangements * Act as the point of contact for internal and external clients * Voucher entries for vendor invoices, corporate credits for Investment team. * Maintain the gear stock list accurately and report it every month end close * Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. * Meeting room arrangement. * Maintains safe and clean reception/break room areas. * Possibly handling event coordination, both internally and externally. * Write and distribute policy, announcements, manuals via email * Create and provide different types of EP expense forms when EP approvals needed * Take meeting minutes to provide the summarized weekly status in a document * Serves as administrative liaison with external partner organizations. * Order office supplies * Coordinate company events by cooperating and taking in charge of a part of event Education and Skills We'd Like You To Have: * Bachelor's Degree preferred * Minimum of 5+ years as an Executive Assistant, supporting senior level executives. * Bilingual Skills in Korean. * Financial accounting knowledge and budget management experience for financial department are required * Experience attending business meetings and writing reports top management * Experience using MS Windows on PCs, Microsoft Office software (Excel, Power Point) * Must be a self-starter and show initiative to identify and resolve issues * Ability to multi-task, and prioritize among several frequently changing assignments * Deadline/goal-oriented, high energy individual Compensation: hourly range is between $30.77/hour to $43.28/hour depending on experience Please Note: this is a contract position to start, with the expectation to convert to a full-time position in around 3-6 months. Location: this is located in Santa Clara and is an in-office 5 days/week position with no exception. Recruiting Range $30.77-$43.28 USD Benefits Offered Full-Time Employees: * No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits. * Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options. * Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time. * Performance based Short-Term Incentives (varies by role). * Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives. * Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities. * Group Rate Life and Disability Insurance. Benefits Offered Temporary/Contractors: * Eligible for the relevant benefit programs offered through our partner agencies. Privacy Notice to California Applicants At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics. In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time. Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values- customers are everything , relentless momentum , winner's mindset , and stronger together -shape how we work and grow as a team. About the Team Decagon's Talent team partners directly with company leadership to shape org design, define what exceptional looks like, and hire the people who will shape our future. We're Gen AI-native and constantly pushing the boundaries of how Talent teams operate - moving fast, solving hard problems, and playing a critical role in building a world-class organization. About the Role Decagon is building a world-class team and we're looking for a Talent Associate to help us scale. In this role, you'll be a key partner in helping the Talent team meet ambitious hiring goals by delivering exceptional candidate experiences and supporting high-impact recruiting operations. This is a great opportunity for early-career recruiting professionals or individuals looking to pivot into a career in recruiting. You'll gain hands-on experience across the full recruiting lifecycle and work alongside a fast-moving, high-caliber team. In this role you will Coordinate interviews and manage onsite logistics with precision and care Champion a white-glove candidate experience from first touch to close Take ownership of talent-related projects and process improvements Drive operational excellence and streamline recruiting workflows Contribute to top-of-funnel efforts through sourcing, application review, and outreach Your background looks something like this Bachelor's degree required (any field) 2+ years of experience in recruiting or another fast-paced, people-focused role Experience working on competitive or high-performing teams Comfortable navigating ambiguity and energized by building from scratch Even better You're hardworking, driven, and eager to grow your career in a Talent function You have a sharp eye for talent and an instinct for what “exceptional” looks like Compensation $100k - $140k + equity

A leading conversational AI platform is seeking a Technical Leader to scale analytics products and enhance customer engagement through data-driven insights. You will manage a high-performing engineering team, own the technical roadmap, and collaborate across departments to meet customer needs iteratively. The ideal candidate has strong experience in engineering management, product development, and can effectively guide team growth while ensuring quality and innovation. This role offers competitive compensation with equity incentives. #J-18808-Ljbffr

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time. Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values- customers are everything , relentless momentum , winner's mindset , and stronger together -shape how we work and grow as a team. About the Team: Decagon is growing fast, and so is our team. As we expand, we're building the systems, programs and culture that make Decagon not just a leading AI company but an incredible place to work. The People Operations team builds the infrastructure that keeps Decagon running smoothly and ensures every employee's experience is intentional and efficient. We manage the full employee lifecycle from onboarding to development to engagement, creating programs that help our people thrive. Our work lays the foundation for how Decagon supports its people and sustains the culture that makes Decagon unique. About the Role: We're looking for an HR Associate to join our SF team to help shape an outstanding employee experience. You'll work closely with our People Operations Lead to keep our programs running smoothly across onboarding, benefits, engagement and culture. This role is perfect for someone who thrives on bringing structure to growth and loves making systems work better. You'll play a key role in refining our processes, supporting our people and building the foundation for a world-class employee experience as Decagon continues to grow. As a founding member of the People team, you'll have the opportunity to learn, experiment and make a meaningful impact on how our People function evolves. What You'll Do: Own employee onboarding and off-boarding to ensure a seamless employee experience. Maintain accurate and up-to-date employee data in our HR systems (Rippling, Culture Amp, and others). Support benefits administration including enrollments, changes, and employee education. Serve as a first point of contact for employee inquiries - helping team members navigate policies, systems, and processes. Assist with performance and engagement programs including review cycles and feedback processes. Partner on internal communications and People policy documentation. Drive process improvements that enhance efficiency and spear strategic initiatives. Contribute ideas as we design and scale new People programs and policies. Who You Are: 2+ year of experience in HR, People Operations, or Administration Exceptionally organized, detail-oriented, and able to manage multiple priorities at once. Clear written and verbal communication skills with the ability to be resourceful. Discretion and professionalism handling confidential information. Naturally collaborative, with a growth mindset and curiosity to learn. Excited to join as a founding member of a growing People Department at a fast-scaling company. Benefits: Medical, dental, and vision benefits Take what you need vacation policy Daily lunches, dinners and snacks in the office to keep you at your best Compensation: Base Salary $100K - $150K + Equity

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time. Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values- customers are everything , relentless momentum , winner's mindset , and stronger together -shape how we work and grow as a team. About the Role: In this role, you will collaborate closely with product and engineering to shape the user experience, design system, and overall look and feel of our platform. If you're excited about crafting intuitive, visually stunning designs that solve complex problems and elevate the customer experience, you'll thrive here. You will be at the forefront of LLMs and AI Agents, tackling unique challenges associated with scaling and deploying AI applications. You may be a good fit if you: Have 4+ years of experience designing and shipping production-level products Take ownership of projects from concept to implementation and are eager to iterate based on feedback Are passionate about creating user-friendly and visually engaging designs Have experience with Figma (or similar design tools) and a strong portfolio of work Even better if you: Have experience designing AI products or tools Have worked on complex workflows, enterprise SaaS, or highly technical products Benefits: Medical, dental, and vision benefits Take what you need vacation policy Daily lunches, dinners and snacks in the office to keep you at your best

ESSENTIAL FUNCTIONS: Sets up, adjusts and operates extrusion machines to run various materials and sizes Load materials into extruder and adjust feed mechanisms to set feed rates Observe machine operations, control boards and gauges to detect any defective material or any machine malfunctions Perform troubleshoot and make adjustments to maintain a high level of quality Modify and/or change tooling to establish new size products (single, multi-lumen, bump, etc.) Establish processing parameters for new products Assist and perform IQ, OQ, PQ, etc. Train new and existing operators on all processes and paperwork when needed. Observes and check finished product coming off the production lines and if detects sub- standard product takes immediate corrective action Responsible for ensuring continuous operations by monitoring and inspecting and re- adjusting parameters of control boards, gauges of extrusion machine Ability to multi-task by running and preparing for next orders Responsible for in-process and final inspection of tubing to ensure that QIP specifications are met and that product is processed to print requirements. Responsible for performing routine Preventative Maintenance on machines. Responsible for preparing finished parts to be taken by Material Handling. Eagerly train and mentor others. Accurately records information on Extrusion Data History Records, Quality Documents and Lab Notebooks Follows verbal and written instruction and is accountable for his/her actions. Adheres to the safety and quality standards (goals and metrics) of the organization while working within a team environment. Promotes job and process improvement as it relates to the department (through 5S as well as other improvement initiatives). Responds to multiple assignments in a timely and efficient manner. SUPERVISOR RESPONSIBILITIES: This position does not have any supervisory responsibilities. QUALIFICATIONS: AA Degree or equivalent work experience in related discipline and 3-5 years of related experience in the medical device industry Working knowledge of engineering principles and ability to read and comprehend work instructions, schematics and design documentation Proficiency with Microsoft desktop environment: Windows, Word, Excel, and Outlook Strong written and verbal communication skills Excellent planning and organizational skills. Previous experience of working on machinery and with completing equipment maintenance required. Previous exposure to automation is also required, with knowledge of pneumatic systems, mechanical motion systems & electrical drive systems. Should have knowledge of operating, debugging and maintaining automated systems. COMPENTENCIES: To perform the job successfully, an individual should demonstrate the following competencies: Values: Integrity, Accountability, Teamwork, Innovation Demonstrate a quality culture within the team, ensuring that procedures and work methods for the area are accurate and fully complied to. Willing to be flexible and accommodating to meet the business need across shifts, while open to learning, and training in new processes as required. Be innovative in line with lean thinking and process excellence Critical thinking, troubleshooting and problem-solving ability Ability to work independently Demonstrated ability to work in a team and possess a positive communication style. Strong mechanical aptitude and mental patience to be a hands-on problem solver is required. Must be able to use a microscope and/or comparator for part inspection and be able to demonstrate print reading skills, use of calipers, micrometers, and comparators. PHYSICAL DEMANDS AND WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PHYSICAL DEMANDS Physical Activity - Repetitive motions: Must be able to constantly make substantial movements (motions) of the wrists, hands, and/or fingers. Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Must be able to frequently work while extending hands and arms between knees & shoulders and handle / grasp parts with hands Talking: Expressing or exchanging ideas by means of the spoken word. Physical Requirements - Must be able to constantly remain in a stationary position such as standing or sitting. Occasionally needs to move between cleanrooms, labs or site to access equipment and work stations. Occasionally needs to walk, climb (stairs/ladders) exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Must be able to lift and carry a minimum weight of 50 lbs Visual Acuity - The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes. WORK ENVIRONMENT Working Conditions - The performance of this position will routinely require exposure to the manufacturing areas and development labs, which may require the use of personal protective equipment such as, gloves, frocks, hair and beard covers, face protection, foot protection, safety glasses with side shields and mandatory hearing protection. TRAVEL: This position may require occasional travel. OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Salary Range - $40/hr - $45/hr depending on experience and qualifications.

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human‑like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time. Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo. We're an in‑office company, driven by a shared commitment to excellence and velocity. Our values-customers are everything, relentless momentum, winner's mindset, and stronger together-shape how we work and grow as a team. About the Role Decagon is seeking a Founding Salesforce Architect, a strategic and highly technical leader who will define how enterprises design, extend, and integrate Salesforce solutions-particularly focused on Service Cloud and core ticketing workflows. This role sits at the intersection of enterprise architecture, complex system integration, and customer support technology strategy. You will act as a trusted advisor to prospects and customers, helping them architect scalable Salesforce solutions that support sophisticated service operations, internal support models, and integrations with external systems. As a foundational hire, you will define best practices for Salesforce architecture, partner closely with Sales, Product, and Engineering, and establish technical standards that ensure Decagon's offerings integrate seamlessly into Salesforce ecosystems. You will establish credibility with stakeholders across business and technical organizations, including customer support leadership, CRM platform teams, and integration engineering groups. What You'll Do Partner with Account Executives and Customer Success to discover, qualify, and design Salesforce‑based solutions that address complex service and support use cases. Lead technical conversations with prospects and customers about Salesforce capabilities, translating business requirements into robust Service Cloud architecture and integration designs. Architect scalable ticketing and case management solutions leveraging Salesforce Service Cloud, including automation, routing, knowledge models, and agent workflows. Design and oversee integrations between Salesforce and external systems using APIs, middleware (e.g., MuleSoft), ETL platforms, and event‑driven patterns. Create reference architectures, reusable design patterns, and implementation playbooks that scale across customers for support and service delivery scenarios. Provide hands‑on configuration, development, and troubleshooting in Salesforce when needed-serving as the SME for complex customizations and deployment practices What You'll Bring 8-12+ years of experience in technical CRM architecture, system integration, or enterprise solutions engineering with a strong emphasis on Salesforce implementations. coz> Deep expertise with Salesforce Service Cloud, including case management pitää, console configurations, omni‑channel routing, and automation capabilities. Proven track record integrating Salesforce with external systems (ERP, ticketing, identity, data platforms) via REST/SOAP APIs, middleware, or custom connectors. Experience designing and implementing scalable data models, sharing/security models, and automation (Flows, Apex, asynchronous patterns) in Salesforce. Strong ability to engage with diverse stakeholders-from business leaders to technical delivery teams-and translate complex requirements into actionable architecture and implementation plans. Demonstrated success leading technical pre‑sales design engagements and driving architectural consensus in ambiguous enterprise environments. Even Better If You Have Experience building best‑in‑class service and support platforms using Salesforce Service Cloud, including integrated ticketing and support analytics. Hands‑on experience with MuleSoft or equivalent integration platforms connecting Salesforce to mission‑critical systems. Salesforce Architect (CTA), Application Architect, or System Architect certifications. Background in customer support systems (e.g., Zendesk, Jira Service Management) and migrating or integrating service workflows into Salesforce. чны> #J-18808-Ljbffr

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time. Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values- customers are everything , relentless momentum , winner's mindset , and stronger together -shape how we work and grow as a team. About the role: Decagon is looking for a highly organized Field Marketing Coordinator to support our on-the-ground marketing efforts and help fuel pipeline for the Sales and SDR teams. You'll play a key role in researching, planning, and executing events; managing swag and gifting; and ensuring seamless alignment with our sales team before, during, and after each activation. What you'll do: Event support: Assist with coordination and flawless execution of field events, conferences, and activations - including logistics, vendor communication, shipping, and onsite needs. Event research: Identify and evaluate high-impact events and sponsorship opportunities aligned with Decagon's ICP and regional priorities. SDR partnership: Work closely with the SDR team to align on event targets, pre-event outreach, lead routing, and post-event follow-up and campaigns. Swag & gifting: Manage sourcing, inventory, and shipments of swag, branded materials, and gifts for prospects, customers, and partners. Reporting: Support event performance tracking, lead quality review, and insights to continuously improve field programs. You may be a good fit if you have: 1-3 years experience in marketing, events, or operations (internships welcome). Strong organizational skills and ability to juggle multiple deadlines. Excellent communication and cross-functional collaboration skills. Detail-oriented, proactive, and excited to support a fast-moving sales-driven team. Experience with HubSpot and Salesforce a plus Benefits: Medical, dental, and vision benefits Take what you need vacation policy Daily lunches, dinners and snacks in the office to keep you at your best Compensation: $95,000 - $120,000 + Equity

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time. Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values- customers are everything , relentless momentum , winner's mindset , and stronger together -shape how we work and grow as a team. About the Role: We are looking for an Enterprise Account Executive with a self-starter mindset and builders mentality to join our GTM Sales Team. This is an opportunity to accelerate your career - you will play an important role in defining and iterating our sales motion, providing customer feedback to help shape our roadmap, and generating revenue to grow our sales business. Decagon is a fully in person company based in our San Francisco office. Responsibilities: Manage the full sales cycle for enterprise accounts, from self lead generation and qualification through negotiation, closing, and renewals. Generate a pipeline from ICP accounts via value-driven outbounding Collaborate with Solutions Engineering, Product, Engineering, and Marketing team to ensure customer success. Foster strong relationships with key stakeholders, including C-suite executives, to drive positive ROI and long term partnerships. Leverage internal executive team to accelerate deal cycles and securing buy-in from top-level client decision-makers. Play a key role in shaping go-to-market motion and influence how we engage and close key accounts Qualifications: 4+ years of experience as a top-performing Account Executive with a strong track record of success. Experience in complex solution sales and consistently closing 7 figure deals. Consistent performance meeting pipeline generation targets for net new business Nice to have: Previous experience selling AI or Customer Support/Experience software. Experience as an early sales hire at a fast growing start-up. Benefits: Health, dental, and vision insurance Take what you need vacation policy Career growth opportunities within a fast-growing AI company

Building the people that build the world. With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world. As part of Detection and Measurement, TCI is a global leader in innovative spectrum monitoring and communications intelligence (COMINT) systems. With solutions to ensure the efficient use of frequencies, long distance communications, monitoring and security communications intelligence applications, we improve communications and protect military forces and infrastructure around the world. About the Role At TCI, a division of SPX Communication Technologies, we're looking for a hands-on Systems Engineer to lead the integration and execution of advanced radio receiving systems used for monitoring, direction finding, and signal analysis. This is more than a technical role-it's a chance to shape mission-critical systems used by defense, intelligence, and regulatory agencies worldwide. You'll work at the intersection of RF engineering, software integration, and real-world impact, helping governments and organizations master the spectrum. What You'll Do Design & Integrate: Architect and configure end-to-end systems, including infrastructure, data networks, towers, and mobile platforms. Document & Deliver: Create detailed engineering documentation-wiring diagrams, test procedures, BOMs, and manuals-ensuring traceability and change control. Collaborate Cross-Functionally: Partner with Product Engineering, Manufacturing, Sales, and Marketing to define specs and deliverables. Support Production: Improve manufacturability and support ongoing projects through lifecycle phases. Drive Innovation: Evaluate new components, suppliers, and technologies to enhance system performance and reliability. Customize Solutions: Tailor product modifications to meet unique customer requirements. Champion Process Excellence: Identify opportunities for continuous improvement using Lean and 5S principles. Why This Role is Exciting Mission-Driven Innovation: We design and manufacture highly engineered Tactical Communication Intelligence systems, Counter Unmanned Aerial Systems (C-UAS), and Counter Remote Controlled Improvised Explosive Devices (C-RCIED) Inhibitors. Global Security Impact: Our RF detection, measurement, and location capabilities support governments in frequency regulation and tactical data links for secure video and data distribution. Unified Expertise: The combined strength of the TCI and ECS product lines enables us to address evolving threats within the RF spectrum with unmatched precision and agility. Real-World Applications: From battlefield awareness to national spectrum management, our technologies are deployed where they matter most. What You Bring Required: BSEE (MSEE preferred) with a focus on RF communication systems. 5+ years of experience in system design, integration, and testing of radio systems (LF to SHF bands). Strong background in system architecture, trade studies, and performance analysis. Experience with PLM/ERP systems (Agile, Oracle), BOMs, and ETO processes. Excellent communication and project coordination skills. U.S. Citizenship or Permanent Residency required. Preferred: Knowledge of analog/RF design up to 60 GHz. Experience with AutoCAD, SolidWorks, and MS Visio. Familiarity with computer networking and Lean/5S methodologies. We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. As required by law in this state, the quoted salary range for this position is $125,000 - $160,000 and represents our good faith estimate as to what our ideal candidates are likely to expect. We tailor our offers within the range based on organizational needs, internal equity, market data, geographic zone, and the selected candidate's experience, education, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process. At SPX, it is not common for individuals to be hired at the higher end of the range, and compensation decisions depend on a variety of factors. This position is eligible to participate in a discretionary bonus, subject to the rules governing the plan. SPX offers a variety of benefits, including health benefits, 401K retirement with a company match, and flexible time off. More information about our benefits can be found on the “Rewards and Benefits” section of our career page. How we live our culture Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX. What benefits do we offer? We know that the well-being of our employees is integral. Our benefits include: Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave Competitive health insurance plans and 401(k) match, with benefits starting day one Competitive and performance-based compensation packages and bonus plans Educational assistance, leadership development programs, and recognition programs Our commitment to embrace diversity to build a culture of inclusion at SPX We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential. SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.

Analyst - CAP and Fee Group Job Title: Analyst - Project Classification: Full Time, Exempt Salary Range: $65,000 - $100,000 NBS has standard office hours of Monday through Friday 8 a.m. - 5 p.m. PST with the option to work a Compressed Work Week (9/80) schedule. Summary: NBS is currently seeking a Project Analyst in our Cost Allocation Plan (CAP) and Fee Studies practice area. This position will support our cost allocation plan, indirect cost rate proposal, user/regulatory fee studies and grant reimbursement analysis areas of practice. The Analyst plays a critical role in supporting our consulting services by providing analytical support, data management, and reports to our government agency clients. They work closely with team members to provide actionable insights that help public agencies optimize their revenue and ensure compliance with relevant regulations. Essential functions: Data Collection and Analysis: Gather, clean, and organize data from various sources, ensuring data is accurate and accessible for analysis. Conduct data validation and ensure the accuracy and completeness of data before analysis. Review and manage large datasets, ensuring consistency and integrity throughout the process. Effectively evaluate and interpret financial, accounting, permit system, operational data metrics. Ensure data integrity and implement corrective actions when necessary. Report Generation and Presentation: Compile findings into clear, well-organized Excel model templates, Word reports and PowerPoint presentations for senior team members and clients. Use data visualization tools to present data in easily understandable formats such as dashboards, charts and graphs. Draft detailed written summaries to accompany reports, explaining methodologies, findings and recommendations. Review and cross-check reports to ensure consistency and quality across all deliverables. Client Support: Develop and maintain professional relationships with clients and their assigned representatives. Provide timely data-driven responses to management and client inquiries during project phases. Assist in client meetings, offering insights or explanations regarding data findings and conclusions. Collaborate with senior team members to ensure client deliverables are met and align with project objectives. Project Coordination and Management: Support the planning, execution, and delivery of consulting projects through tracking and managing assigned tasks, ensuring deadlines are met. Prepare and maintain project documentation and communicate project updates to team members and clients, ensuring alignment and transparency. Identify potential risks, or issues, and escalate them to senior team members for resolution. Knowledge/Skills/Abilities: Ability to learn how to analyze and interpret statutes and regulatory codes. Establish and maintain effective client relationships. Possess excellent organization skills and time management skills. Advanced proficiency in Microsoft Office, specifically Excel. Ability to analyze complex sets of data within various program platforms. Excellent written and verbal communication skills. Ability to identify and escalate issues beyond the current level of expertise. Must display attention to detail and to be meticulous and accurate in handling large data sets. Ability to adjust and manage competing priorities. Education may vary; a degree in business, public administration, finance, or IT is preferred. NBS Benefits: We offer a full line of benefits including the following: Employee Stock Ownership Program - 100% Employee Owned 401k Plan with a generous employer match Medical and Dental Insurance coverage is paid in full for the employee. Paid Vacation, Sick, Holidays, and Volunteer time. Life insurance covering the employee in the sum of $100,000, is paid in full by NBS. Short- and long-term disability insurance for the employee is paid in full by NBS. About NBS: NBS is a consulting firm helping communities fund tomorrow. We typically work directly for government agencies, such as cities, school districts, and special districts, but also consult with a variety of non-profit and private entities. In addition, NBS licenses its proprietary software, called D-FAST , to local government agencies nationwide. The primary office is in Temecula with a secondary office located in San Francisco. We are a 100% employee-owned company with roughly 55 employees. We have been in business since 1996 and have been growing consistently and responsibly ever since. We pride ourselves in what we do for our communities, as well as our great work environment, growth opportunities, personal and professional development, and excellent benefits.

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time. Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values- customers are everything , relentless momentum , winner's mindset , and stronger together -shape how we work and grow as a team. About the Role: We're looking for a driven, high-energy Sales Development Representative (SDR) to join our expanding Go-To-Market team. As an SDR, you'll play an essential role in growing our customer base by identifying and qualifying new sales opportunities for our groundbreaking AI solution. This role is perfect for someone looking to kick-start or advance a career in sales and thrives on building relationships with potential clients. What you'll do: Conduct outreach to potential customers through various channels including cold calling, email, and social media Qualify leads and schedule appointments for Account Executives Research accounts, identify key players, and generate interest in our products and services Maintain a high volume of activity including calls, emails, and social touches Achieve monthly quotas of qualified opportunities and scheduled meetings Collaborate with the marketing team to align on campaigns and messaging Accurately enter and update lead information in our CRM system Stay up-to-date with product offerings and industry trends You may be a good fit if you: Have 1-2 years of experience in sales, customer services or a related field Have excellent and concise communication skills, both verbal and written Are self-motivated with a drive to succeed and knack for building relationships Even better if you: Are proficient with CRM software (e.g., Salesforce) Find ways to stay up on the latest trends in AI Have experience with tech Stay upbeat, understanding that each no is one closer to a yes Benefits: Competitive base salary plus commission structure Medical, dental, and vision benefits Take what you need vacation policy Daily lunches, dinners and snacks in the office to keep you at your best

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time. Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values- customers are everything , relentless momentum , winner's mindset , and stronger together -shape how we work and grow as a team. About the Role: Decagon is looking for a Director, Sales Enablement, a founding member of our Revenue Enablement team that will develop tools, content, and training for our GTM teams. In this role, you will accelerate the onboarding of our newly hired reps, support our sales and partnership teams to meet - and exceed - quota attainment targets, elevate the skillset of our most senior sellers and managers, and accelerate the overall growth of Decagon. This highly visible and impactful role will be critical to ensuring sustainable growth and scalability of our world-class Revenue organization. We will rely on you to: Create and run best-in-class Enablement programs for our Revenue team, including SDR's, Account Executives, Sales Leaders, Solution Engineers, Account Managers and Partners among others Collaborate cross-functionally with stakeholders across Decagon's Marketing, Product, Engineering, and other teams Plan and coordinate the execution of strategic Revenue events such as QBR's, Sales Kick Offs, President's Clubs, and more Monitor progress towards improving Revenue KPIs such as new hire ramp, certification pass rate, time to first deal, sales team attainment etc. Support the evolution of our GTM strategy, helping to define and prioritize projects and initiatives to maximize Decagon's rate of growth You may be a good fit if you have: 5+ years of experience in revenue enablement and demonstrated knowledge of enablement best practices, sales methodologies, and modern SaaS sales technology Experience in executing change management initiatives and supporting fast growth, high performing, highly scalable Sales organizations Superior project and program management capabilities Strong interpersonal, cross-functional collaboration and teamwork skills Even better if you possess: Experience navigating rapidly developing AI technology landscape Involvement and participation in sales enablement groups or communities Experience working at a high-growth SaaS startup environment Benefits: Health, dental, and vision insurance Take what you need vacation policy Career growth opportunities within a fast-growing AI company

Job Title: Analyst - Financial Classification: Full Time, Exempt Salary Range: $65,000 - $100,000 NBS has standard office hours of Monday through Friday 8 a.m. - 5 p.m. PST with the option to work a Compressed Work Week (9/80) schedule. Summary: NBS is currently seeking an Analyst - Financial in our District Management Consulting Group. This position will assist in the administration of Special Financing Districts including data management, financial analyses, calculation of taxes and assessments, and client services. Essential functions: Data Collection and Analysis: Gather, clean, and organize data from various sources, ensuring data is accurate and accessible for analysis. Conduct data validation and ensure the accuracy and completeness of data before analysis. Review and manage large datasets, ensuring consistency and integrity throughout the process. Effectively evaluate and interpret financial, accounting, and legal data. Perform regular audits to ensure data integrity and implement corrective actions when necessary. Report Generation and Presentation: Compile findings into clear, well-organized reports and presentations for senior team members and clients. Use data visualization tools to present data in easily understandable formats such as dashboards, charts and graphs. Draft detailed written summaries to accompany reports, explaining methodologies, findings and recommendations. Review and cross-check reports to ensure consistency and quality across all deliverables. Client Support: Develop and maintain professional relationships with clients and their assigned representatives. Provide timely data-driven responses to management and client inquiries during project phases. Assist in client meetings, offering insights or explanations regarding data findings and conclusions. Collaborate with senior team members to ensure client deliverables are met and align with project objectives. Project Coordination and Management: Support the planning, execution, and delivery of consulting projects through tracking and managing assigned tasks, ensuring deadlines are met. Prepare and maintain project documentation and communicate project updates to team members and clients, ensuring alignment and transparency. Identify potential risks, or issues, and escalate them to senior team members for resolution. Knowledge/Skills/Abilities: Ability to learn how to analyze and interpret statutes and regulatory codes. Establish and maintain effective client relationships. Possess excellent organization skills and time management skills. Advanced proficiency in Microsoft Office, specifically Excel. Ability to analyze complex sets of data within various program platforms. Excellent written and verbal communication skills. Ability to identify and escalate issues beyond the current level of expertise. Must display attention to detail and to be meticulous and accurate in handling large data sets. Ability to adjust and manage competing priorities. Education may vary; a degree in business, public administration, finance, or IT is preferred. NBS Benefits: We offer a full line of benefits including the following: Employee Stock Ownership Program - 100% Employee Owned 401k Plan with a generous employer match Medical and Dental Insurance coverage is paid in full for the employee. Paid Vacation, Sick, Holidays, and Volunteer time. Life insurance covering the employee in the sum of $100,000, is paid in full by NBS. Short- and long-term disability insurance for the employee is paid in full by NBS. About NBS: NBS is a consulting firm helping communities fund tomorrow. We typically work directly for government agencies, such as cities, school districts, and special districts, but also consult with a variety of non-profit and private entities. In addition, NBS licenses its proprietary software, called D-FAST , to local government agencies nationwide. The primary office is in Temecula with a secondary office located in San Francisco. We are a 100% employee-owned company with roughly 55 employees. We have been in business since 1996 and have been growing consistently and responsibly ever since. We pride ourselves in what we do for our communities, as well as our great work environment, growth opportunities, personal and professional development, and excellent benefits.

Building the people that build the world. With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world. As part of Detection and Measurement, TCI is a global leader in innovative spectrum monitoring and communications intelligence (COMINT) systems. With solutions to ensure the efficient use of frequencies, long distance communications, monitoring and security communications intelligence applications, we improve communications and protect military forces and infrastructure around the world. How you will make an Impact (Job Summary) SPX is a diverse team of unique individuals who all make an impact. As an “Intern - Engineering” you will have the ability to learn about all areas of the SPX Communication Technologies business while supporting the Engineering department. We are looking for an enthusiastic, self-motivated intern who will get the opportunity to gain experience in several disciplines while working in a successful Engineering environment that designs and builds world leading custom RF and electronic systems. The intern position will be aimed at building real world experience at a pace that suits the intern. Time will be spent around the company, seeing areas of the business that interface with Engineering to help gain a greater appreciation. Time will also be spent on Engineering based projects that will be selected based on the intern's experience, knowledge and interest areas. The position is at our TCI International Inc. facility in Fremont, California. What you can expect in this role (Job Responsibilities) While each day brings new opportunities at SPX, your core responsibilities will be: Developing test applications Conducting Module and System level testing Performing regression testing What we are looking for (Experience, Knowledge, Skills, Abilities, Education) We each bring something to the table, and we are looking for someone who has: Required Experience Currently enrolled in an Electrical Engineering program, entering their junior or senior year of undergraduate degree Commitment to work onsite for three (3) months Preferred Knowledge, Skills, and Abilities C++ programming Python programming Linux scripting TCP/IP networking GUI development Linux Operating environment exposure Database related classwork Embedded development related classwork Spectral Processing related DSP classwork Must have experience with Microsoft Word, Excel, PowerPoint, Outlook Education & Certifications Pursuing undergraduate degree in Electrical Engineering with a graduation between June 2025 and December 2026. Travel & Working Environment No Travel will be required for this role. The role will be based at the TCI International facility in Fremont, California. The Intern - Engineer will be expected to work at the office. Salary Range We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. As required by law in this state, the quoted salary range for this position is $24.00-$25.00 per hour and represents our good faith estimate as to what our ideal candidates are likely to expect. We tailor our offers within the range based on organizational needs, internal equity, market data, geographic zone, and the selected candidate's experience, education, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process. At SPX, it is not common for individuals to be hired at the higher end of the range, and compensation decisions depend on a variety of factors. This position is eligible to participate in a discretionary bonus, subject to the rules governing the plan. SPX offers a variety of benefits, including health benefits, 401K retirement with a company match, and flexible time off. More information about our benefits can be found on the “Rewards and Benefits” section of our career page. How we live our culture Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX. What benefits do we offer? We know that the well-being of our employees is integral. Our benefits include: Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave Competitive health insurance plans and 401(k) match, with benefits starting day one Competitive and performance-based compensation packages and bonus plans Educational assistance, leadership development programs, and recognition programs Our commitment to embrace diversity to build a culture of inclusion at SPX We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential. SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time. Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values- customers are everything , relentless momentum , winner's mindset , and stronger together -shape how we work and grow as a team. About the Team The Infrastructure team builds and operates the foundations that power Decagon: networking, data, ML serving, developer platform, and real‑time voice. We partner closely with product, data, and ML to deliver high‑scale, low‑latency systems with clear SLOs and great developer ergonomics. We organize around five focus areas: Core Infra: The foundational cloud stack-networking, compute, storage, security, and infrastructure‑as‑code-to ensure reliability, scale, and cost efficiency. Data Infra: Streaming/batch data platforms powering analytics/BI and customer‑facing telemetry, including for customer‑managed and on‑prem environments. ML Infra: GPU and model‑serving platforms for LLM inference with multi‑provider routing and support for on‑prem/air‑gapped deployments. Platform (DevEx): CI/CD, paved paths, and core services that make shipping fast, safe, and consistent across teams. Voice Infra: Telephony/WebRTC stack and observability enabling ultra‑low‑latency, high‑quality voice experiences. Our mission is to deliver magical support experiences - AI agents working alongside humans to resolve issues quickly and accurately. About the Role We're hiring a Senior Infrastructure Engineer to design, build, and operate production infrastructure for high‑scale, low‑latency systems. You'll own critical services end‑to‑end, improve reliability and performance, and create paved‑paths that let every Decagon engineer ship confidently. In this role, you will Design and implement critical infrastructure services with strong SLOs, clear runbooks, and actionable telemetry. Partner with research and product teams to architect solutions, set up prototypes, evaluate performance, and scale new features. Tune service latencies: optimize networking paths, apply smart caching/queuing, and tune CPU/memory/I/O for tight p95/p99s. Evolve CI/CD, golden paths, and self‑service tooling to improve developer velocity and safety. Support various deployment architectures for customers with robust observability and upgrade paths. Lead infrastructure‑as‑code (Terraform) and GitOps practices; reduce drift with reusable modules and policy‑as‑code. Participate in on‑call and drive down toil through automation and elimination of recurring issues. Your background looks something like this 3+ years building and operating production infrastructure at scale. Depth in at least one area across Core/Data/AI‑ML/Platform/Voice, with curiosity to learn the rest. Proven track record meeting high availability and low latency targets (owning SLOs, p95/p99, and load testing). Excellent observability chops (OpenTelemetry, Prometheus/Grafana, Datadog) and incident response (PagerDuty, SLO/error budgets). Clear written communication and the ability to turn ambiguous requirements into simple, reliable designs. Even better Experience being an early backend/platform/infrastructure engineer at another company Strong Kubernetes experience (GKE/EKS/AKS) and experience across multiple cloud providers (GCP, AWS, and Azure) Experience with customer‑managed deployments Benefits Medical, dental, and vision Flexible time off Daily lunch/dinner & snacks in the office