What does a master technician do?
A Master Technician diagnoses and repairs vehicles accurately within a reasonable time frame and quality. Their primary duties include the maintenance of vehicles to ensure proper performance, repairing of individual parts, and replacement of entire systems.
Master technician responsibilities
Here are examples of responsibilities from real master technician resumes:
- Manage daily repair activities for high-volume Honda repair facility.
- Diagnose, estimate and repair Toyota cars and trucks, quality control.
- Plan and perform maintenance, troubleshooting and repair on a variety of BMW brand motorcycles.
- Diagnose, inspect and repair air conditioning and heating (HVAC) problems on manual and automatic systems.
- Attend necessary Toyota classes in order to excel in diagnosing and repairing all emerging models of the Toyota products.
- Perform all aspects of repairs, including but not limit to engines, drive trains, brakes and HVAC systems.
- Utilize advance diagnostic computer equipment/software in the analysis, diagnosis, repair of gasoline and diesel engines and their relate subsystems/components.
- Monitor sterilizers and associate equipment.
- Perform decontamination, assemble instrument trays, operate steam sterilizers.
- Provide customers with oil changes, tire repairs/changing battery replacement/bulb replacement.
Master technician skills and personality traits
We calculated that 29% of Master Technicians are proficient in Strong Customer Service, Customer Vehicles, and Engine Performance. They’re also known for soft skills such as Customer-service skills, Detail oriented, and Dexterity.
We break down the percentage of Master Technicians that have these skills listed on their resume here:
- Strong Customer Service, 29%
Contributed to repeat and referral business by using strong customer service and problem solving skills.
- Customer Vehicles, 20%
Performed repairs to customer vehicles while maintaining high customer satisfaction.
- Engine Performance, 5%
Master Technician responsible for various General Motor vehicles regarding routine maintenance, electrical, brakes, engine performance, etc.
- Maintenance Services, 4%
Performed vehicle diagnosis, brakes, A/C inspection and repairs, Maintenance services, Warranty work, and heavy line work.
- ASE, 3%
Re-certified ASE Medium/Heavy Truck Master Technician.
- Diagnostic Equipment, 2%
Trained and Certified in all Toyota specific courses and maintain up to date knowledge of diagnostic equipment.
Most master technicians use their skills in "strong customer service," "customer vehicles," and "engine performance" to do their jobs. You can find more detail on essential master technician responsibilities here:
Customer-service skills. One of the key soft skills for a master technician to have is customer-service skills. You can see how this relates to what master technicians do because "service technicians discuss automotive problems—along with options to fix them—with their customers." Additionally, a master technician resume shows how master technicians use customer-service skills: "conferred with customers to obtain descriptions of vehicle problems, and to discuss work to be performed and future repair requirements. "
Detail oriented. Another soft skill that's essential for fulfilling master technician duties is detail oriented. The role rewards competence in this skill because "service technicians must be aware of small details when inspecting or repairing vehicle systems, because mechanical and electronic malfunctions are often due to misalignments or other easy-to-miss causes." According to a master technician resume, here's how master technicians can utilize detail oriented in their job responsibilities: "resolved customer complaints and concerns with strong and customer oriented negotiation skills. "
Dexterity. Another skill that relates to the job responsibilities of master technicians is dexterity. This skill is critical to many everyday master technician duties, as "service technicians perform many tasks that require steady hands and good hand–eye coordination, such as assembling or attaching components and subassemblies." This example from a resume shows how this skill is used: "increased practical, hands-on knowledge of all aspects of automotive systems diagnosis and repair. "
Organizational skills. For certain master technician responsibilities to be completed, the job requires competence in "organizational skills." The day-to-day duties of a master technician rely on this skill, as "service technicians must keep workspaces clean and organized in order to maintain safety and ensure accountability of parts." For example, this snippet was taken directly from a resume about how this skill applies to what master technicians do: "hand tools, math skills, organizational and teamwork. "
Physical strength. A commonly-found skill in master technician job descriptions, "physical strength" is essential to what master technicians do. Master technician responsibilities rely on this skill because "service technicians must sometimes lift and maneuver heavy parts such as engines and body panels." You can also see how master technician duties rely on physical strength in this resume example: "assisted physical/occupational therapists with patient care, exercise, organization, transportation and general well being. "
Troubleshooting skills. Lastly, "troubleshooting skills" is an important element of what a master technician does. Master technician responsibilities require this skill because "service technicians use diagnostic equipment on engine systems and components in order to identify and fix problems in increasingly complicated mechanical and electronic systems." This resume example highlights how master technician duties rely on this skill: "performed electrical troubleshooting and diagnostics. "
The three companies that hire the most master technicians are:
- Pep Boys240 master technicians jobs
- Asbury Automotive Group27 master technicians jobs
- asbury.com13 master technicians jobs
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Compare different master technicians
Master technician vs. Front end mechanic
Unlike front-end specialists that have to specialize in the repair of just one system in a vehicle, front-end mechanics perform essential care and maintenance in a vehicle. Their job ranges from changing oil, checking out fluid levels, and rotating tires to fixing or replacing worn-out parts in a vehicle such as brake pads, wheel bearings, and sensors. As a front-end mechanic, you have the responsibility to perform repairs in agreement with the manufacturer and customer specifications. Also, you have to explain automotive problems and repairs to your clients.
These skill sets are where the common ground ends though. The responsibilities of a master technician are more likely to require skills like "strong customer service," "customer vehicles," "engine performance," and "maintenance services." On the other hand, a job as a front end mechanic requires skills like "front end," "service desk," "javascript," and "groceries." As you can see, what employees do in each career varies considerably.
On average, front end mechanics reach similar levels of education than master technicians. Front end mechanics are 4.9% less likely to earn a Master's Degree and 0.1% less likely to graduate with a Doctoral Degree.Master technician vs. Master
A master is an individual who has the power and ability to make use, dispose of something, or take control. One can be a master of a certain language, skill, or anything he/she or she is an expert of. In terms of requirements, a master must be extremely knowledgeable in whichever area they choose to be an expert in. This may entail intense studying, research, and dedication.
Each career also uses different skills, according to real master technician resumes. While master technician responsibilities can utilize skills like "strong customer service," "customer vehicles," "engine performance," and "maintenance services," masters use skills like "hand tools," "social work," "customer service," and "ladders."
In general, masters achieve higher levels of education than master technicians. They're 7.9% more likely to obtain a Master's Degree while being 0.1% more likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for master technicians in the next 3-5 years?
Trish Serratore
Senior VP Communications, ASE
Master technician vs. Instrument technician apprentice
An instrument technician apprentice is responsible for performing installation and repairs on various electrical equipment and instruments such as control panels and motors, all while under the supervision and directives of a senior or master technician. Typically, their tasks revolve around conducting regular maintenance checks, coordinating with other technicians, organizing supplies, operating electrical tools, and understanding various electronic principles. Furthermore, there are also instances where one may liaise with clients to discuss the extent of damage or repairs, building positive relationships in the process to secure a client base.
The required skills of the two careers differ considerably. For example, master technicians are more likely to have skills like "strong customer service," "engine performance," "diagnostic equipment," and "repair orders." But a instrument technician apprentice is more likely to have skills like "hand tools," "customer satisfaction," "diagnosis," and "osha."
When it comes to education, instrument technician apprentices tend to earn similar degree levels compared to master technicians. In fact, they're 4.6% less likely to earn a Master's Degree, and 0.0% less likely to graduate with a Doctoral Degree.Master technician vs. Automotive service technician
Automotive service technicians, often called service technicians, have a duty to inspect, maintain, and repair cars and even light trucks. It is their job as automotive service technicians to find problems, often by computerized diagnostic equipment. They do test parts and systems to guarantee that they work properly and follow checklists to ensure that every critical part is examined. Performing basic care and maintenance is also part of their main tasks, including changing oil, rotating tires, and checking fluid levels.
Types of master technician
Updated January 8, 2025
