We calculated that 29% of Master Technicians are proficient in Strong Customer Service, Customer Vehicles, and Engine Performance. They’re also known for soft skills such as Customer-service skills, Detail oriented, and Dexterity.
We break down the percentage of Master Technicians that have these skills listed on their resume here:
- Strong Customer Service, 29%
Contributed to repeat and referral business by using strong customer service and problem solving skills.
- Customer Vehicles, 20%
Performed repairs to customer vehicles while maintaining high customer satisfaction.
- Engine Performance, 5%
Master Technician responsible for various General Motor vehicles regarding routine maintenance, electrical, brakes, engine performance, etc.
- Maintenance Services, 4%
Performed vehicle diagnosis, brakes, A/C inspection and repairs, Maintenance services, Warranty work, and heavy line work.
- ASE, 3%
Re-certified ASE Medium/Heavy Truck Master Technician.
- Diagnostic Equipment, 2%
Trained and Certified in all Toyota specific courses and maintain up to date knowledge of diagnostic equipment.
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Most master technicians list "strong customer service," "customer vehicles," and "engine performance" as skills on their resumes. We go into more details on the most important master technician responsibilities here: Arguably the most important personality trait for a master technician to have happens to be customer-service skills. An example from a resume said this about the skill, "service technicians discuss automotive problems—along with options to fix them—with their customers" Additionally, other resumes have pointed out that master technicians can use customer-service skills to "conferred with customers to obtain descriptions of vehicle problems, and to discuss work to be performed and future repair requirements. " Another trait important for fulfilling master technician duties is detail oriented. According to a master technician resume, "service technicians must be aware of small details when inspecting or repairing vehicle systems, because mechanical and electronic malfunctions are often due to misalignments or other easy-to-miss causes." Here's an example of how master technicians are able to utilize detail oriented: "resolved customer complaints and concerns with strong and customer oriented negotiation skills. " Another skill that is quite popular among master technicians is dexterity. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a master technician resume: "service technicians perform many tasks that require steady hands and good hand–eye coordination, such as assembling or attaching components and subassemblies." This example from a resume shows how this skill is used: "increased practical, hands-on knowledge of all aspects of automotive systems diagnosis and repair. " In order for certain master technician responsibilities to be completed, the job requires the skill "organizational skills." According to a master technician resume, "service technicians must keep workspaces clean and organized in order to maintain safety and ensure accountability of parts." As an example, this snippet was taken directly from a resume about how this skill applies: "hand tools, math skills, organizational and teamwork" As part of the master technician description, you might find that one of the skills that might be helpful to the job is "physical strength." A master technician resume included this snippet: "service technicians must sometimes lift and maneuver heavy parts such as engines and body panels." This skill could be useful in this scenario: "assisted physical/occupational therapists with patient care, exercise, organization, transportation and general well being. " Lastly, this career requires you to be skillful in "troubleshooting skills." According to master technician resumes, "service technicians use diagnostic equipment on engine systems and components in order to identify and fix problems in increasingly complicated mechanical and electronic systems." This resume example highlights how master technician responsibilities rely on this skill: "performed electrical troubleshooting and diagnostics. "
See the full list of master technician skills.
After discovering the most helpful skills, we moved onto what kind of education might be helpful in becoming a master technician. We found that 27.2% of master technicians have graduated with a bachelor's degree and 6.6% of people in this position have earned their master's degrees. While some master technicians have a college degree, you may find it's also true that generally it's possible to be successful in this career with only a high school degree. In fact, our research shows that one out of every three master technicians were not college graduates.
Those master technicians who do attend college, typically earn either a automotive technology degree or a business degree. Less commonly earned degrees for master technicians include a electrical engineering degree or a general studies degree.
Once you've obtained the level of education you're comfortable with, you might start applying to companies to become a master technician. We've found that most master technician resumes include experience from Pep Boys, Asbury Automotive Group, and asbury.com. Of recent, Pep Boys had 240 positions open for master technicians. Meanwhile, there are 27 job openings at Asbury Automotive Group and 13 at asbury.com.
Since salary is important to some master technicians, it's good to note that they are figured to earn the highest salaries at Teradata, Hitachi Vantara, and Globant. If you were to take a closer look at Teradata, you'd find that the average master technician salary is $130,164. Then at Hitachi Vantara, master technicians receive an average salary of $129,977, while the salary at Globant is $127,799.
View more details on master technician salaries across the United States.
Some other companies you might be interested in as a master technician include AT&T;, Apple, and Comcast. These three companies were found to hire the most master technicians from the top 100 U.S. educational institutions.