Operations Director jobs at Mastercard

**Our Purpose** _Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._ **Title and Summary** Director, U.S. Small Business, Microbusiness Growth Products & Services Overview: Mastercard's North America (NAM) Small Business Segment team leads efforts to support small businesses across the U.S. and Canada. Within this group, the Financial Inclusion & Access to Capital team focuses on empowering microbusinesses, which are businesses generating less than $500,000 in annual revenue or employing fewer than 10 employees, through strategic partnerships and customer engagement. Microbusinesses represent approximately 80% of the 34 million businesses in the U.S. By delivering tailored payment solutions that our customers can offer to their small business, we help address the unique challenges microbusinesses face in accessing financial tools. These businesses are vital to local economies but often face barriers and benefit from solutions designed to help them thrive. We are seeking a seasoned product leader to drive the growth and commercialization of solutions for the microbusiness segment. The Director of U.S. Microbusiness Growth Products & Services will report to the Vice President of Financial Inclusion & Access to Capital and lead strategic initiatives that unlock value for microbusinesses. This includes developing and executing go-to-market strategies for carded and non-carded solutions, expanding acceptance, and driving innovation aligned with Mastercard's broader priorities. The ideal candidate is passionate about advancing product growth, highly motivated, analytically minded, and commercially focused. Role: - Lead the end-to-end U.S. microbusiness acceptance strategy, including partnerships, narratives, and solutions to grow revenue and gain market share - Identify and execute strategic initiatives that advance Mastercard's growth strategy by capturing the secular shift from cash, check, and ACH to electronic/card payment solutions - Drive commercialization and go-to-market execution for microbusiness solutions (e.g., instant payouts), ensuring alignment with customer needs and market dynamics - Analyze customer needs, anticipate market trends, and conduct competitive analysis to inform strategy - Partner with sales, account management, and product teams to deliver simplified onboarding and low-cost acceptance solutions - Collaborate with cross-functional teams (Product Sales, Legal, Loyalty, Services, and New Payment Flows) to embed microbusiness needs into broader initiatives - Engage with customers to gather feedback and identify opportunities for continuous product improvement - Identify new growth opportunities within and beyond Mastercard, assessing strategic and financial impact - Represent microbusiness initiatives internally and externally, influencing senior stakeholders and driving alignment All About You: - Proven experience in product management, go-to-market strategy, and commercialization - Strong understanding of small business pain points, with a focus on microbusinesses and new entrepreneurs - Experience with card solutions, card acceptance, and/or digital payments is preferred - Strong customer focus and ability to translate insights into actionable strategies - Analytical thinker who uses data to drive decisions and solve problems - Operates with urgency to drive the delivery of tangible outcomes - Excellent communicator with the ability to influence across all levels and collaborate cross-functionally - Bachelor's degree required; MBA preferred Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. **Corporate Security Responsibility** All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: + Abide by Mastercard's security policies and practices; + Ensure the confidentiality and integrity of the information being accessed; + Report any suspected information security violation or breach, and + Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. **Pay Ranges** New York City, New York: $178,000 - $284,000 USD

Global Sanctions Operations Transformation team is part of Global Services Sanctions Operations business function. The transformation team is responsible for managing the operations readiness delivery of Sanctions Operations priorities defined via both portfolio of technology and non-technology initiatives. We are looking for an Operations Program Manager who will oversee the successful execution of multiple programs within the transformation book of work. The role holder is required to be skilled leader with a proven track record, and an appropriate experience on delivering initiatives to transform sanctions business processes end to end such as documents screening, dispositioning and request for information process and other sanctions policy conformance initiatives. What you'll do: The Operations Program Manager enables the Core Operations Team to reengineer their processes and adapt to the changes that build efficiency, implement controls and / or shift towards the target operating model. Your key responsibility will be to drive transformation programs from initiation to close, making sure the initiatives are delivered efficiently, and change is embedded within operations organisation smoothly and the stated business goals are achieved. As an Operations Program Manager you will: Partner with stakeholders to describe the problem / issue that we want to solve Identify data to collect and measure and map out how current process works Map how the future process would work and finalize how to implement the solutions Manage multiple transformation program/projects including reporting end-to-end milestones, productivity, risks and issues. Establish a Governance Framework to monitor Implementation of solutions Collaborate with Product Managers to create Epics with defined value, benefit and acceptance criteria and prioritize. Lead Operations Readiness delivery ensuring that all requirements are met for the Core Operations team to go live with the new product, process or application. Prepare senior management reporting and discussion materials to provide transparency and drive timely decision making Monitor project progress and set deadlines. Maintain the project cadence. Create an accurate timeline of project execution, ensure dependencies are understood and resolved, and tasks are completed as agreed. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. What we'll need from you: Specific experience on delivering Sanctions Operations process transformation initiatives Strong leadership and decision-making abilities Significant experience in business change delivery Ability and willingness to adapt to a fast-moving change environment Resilient and results oriented, with the ability to influence positive outcomes and deliver best class governance and controls. Forward planning, and problem avoidance and solving skills. Leadership to drive execution while able to minimize tension and ensure the team operates efficiently. Bachelor's degree or equivalent. ------------------------------------------------------ Job Family Group: Operations - Transaction Services ------------------------------------------------------ Job Family: Cash Management ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location: New York New York United States ------------------------------------------------------ Primary Location Full Time Salary Range: $149,600.00 - $224,400.00 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date: Dec 01, 2025 ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.

Global Sanctions Operations Transformation team is part of Global Services Sanctions Operations business function. The transformation team is responsible for managing the operations readiness delivery of Sanctions Operations priorities defined via both portfolio of technology and non-technology initiatives. We are looking for an Operations Program Manager who will oversee the successful execution of multiple programs within the transformation book of work. The role holder is required to be skilled leader with a proven track record, and an appropriate experience on delivering initiatives to transform sanctions business processes end to end such as documents screening, dispositioning and request for information process and other sanctions policy conformance initiatives. **What you'll do:** The Operations Program Manager enables the Core Operations Team to reengineer their processes and adapt to the changes that build efficiency, implement controls and / or shift towards the target operating model. Your key responsibility will be to drive transformation programs from initiation to close, making sure the initiatives are delivered efficiently, and change is embedded within operations organisation smoothly and the stated business goals are achieved. As an Operations Program Manager you will: + Partner with stakeholders to describe the problem / issue that we want to solve + Identify data to collect and measure and map out how current process works + Map how the future process would work and finalize how to implement the solutions + Manage multiple transformation program/projects including reporting end-to-end milestones, productivity, risks and issues. + Establish a Governance Framework to monitor Implementation of solutions + Collaborate with Product Managers to create Epics with defined value, benefit and acceptance criteria and prioritize. + Lead Operations Readiness delivery ensuring that all requirements are met for the Core Operations team to go live with the new product, process or application. + Prepare senior management reporting and discussion materials to provide transparency and drive timely decision making + Monitor project progress and set deadlines. Maintain the project cadence. Create an accurate timeline of project execution, ensure dependencies are understood and resolved, and tasks are completed as agreed. + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. **What we'll need from you:** + Specific experience on delivering Sanctions Operations process transformation initiatives + Strong leadership and decision-making abilities + Significant experience in business change delivery + Ability and willingness to adapt to a fast-moving change environment + Resilient and results oriented, with the ability to influence positive outcomes and deliver best class governance and controls. + Forward planning, and problem avoidance and solving skills. Leadership to drive execution while able to minimize tension and ensure the team operates efficiently. + Bachelor's degree or equivalent. ------------------------------------------------------ **Job Family Group:** Operations - Transaction Services ------------------------------------------------------ **Job Family:** Cash Management ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Primary Location:** New York New York United States ------------------------------------------------------ **Primary Location Full Time Salary Range:** $149,600.00 - $224,400.00 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ **Anticipated Posting Close Date:** Dec 01, 2025 ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (*************************************************************************** ._ _View Citi's EEO Policy Statement (*********************************************** and the Know Your Rights (*********************************************************************************************** poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Global Sanctions Operations Transformation team is part of Global Services Sanctions Operations business function. The transformation team is responsible for managing the operations readiness delivery of Sanctions Operations priorities defined via both portfolio of technology and non-technology initiatives. We are looking for an Operations Program Manager who will oversee the successful execution of multiple programs within the transformation book of work. The role holder is required to be skilled leader with a proven track record, and an appropriate experience on delivering initiatives to transform sanctions business processes end to end such as documents screening, dispositioning and request for information process and other sanctions policy conformance initiatives. What you'll do: The Operations Program Manager enables the Core Operations Team to reengineer their processes and adapt to the changes that build efficiency, implement controls and / or shift towards the target operating model. Your key responsibility will be to drive transformation programs from initiation to close, making sure the initiatives are delivered efficiently, and change is embedded within operations organisation smoothly and the stated business goals are achieved. As an Operations Program Manager you will: * Partner with stakeholders to describe the problem / issue that we want to solve * Identify data to collect and measure and map out how current process works * Map how the future process would work and finalize how to implement the solutions * Manage multiple transformation program/projects including reporting end-to-end milestones, productivity, risks and issues. * Establish a Governance Framework to monitor Implementation of solutions * Collaborate with Product Managers to create Epics with defined value, benefit and acceptance criteria and prioritize. * Lead Operations Readiness delivery ensuring that all requirements are met for the Core Operations team to go live with the new product, process or application. * Prepare senior management reporting and discussion materials to provide transparency and drive timely decision making * Monitor project progress and set deadlines. Maintain the project cadence. Create an accurate timeline of project execution, ensure dependencies are understood and resolved, and tasks are completed as agreed. * Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. What we'll need from you: * Specific experience on delivering Sanctions Operations process transformation initiatives * Strong leadership and decision-making abilities * Significant experience in business change delivery * Ability and willingness to adapt to a fast-moving change environment * Resilient and results oriented, with the ability to influence positive outcomes and deliver best class governance and controls. * Forward planning, and problem avoidance and solving skills. Leadership to drive execution while able to minimize tension and ensure the team operates efficiently. * Bachelor's degree or equivalent. * ----------------------------------------------------- Job Family Group: Operations - Transaction Services * ----------------------------------------------------- Job Family: Cash Management * ----------------------------------------------------- Time Type: Full time * ----------------------------------------------------- Primary Location: New York New York United States * ----------------------------------------------------- Primary Location Full Time Salary Range: $149,600.00 - $224,400.00 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. * ----------------------------------------------------- Most Relevant Skills Please see the requirements listed above. * ----------------------------------------------------- Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. * ----------------------------------------------------- Anticipated Posting Close Date: Dec 01, 2025 * ----------------------------------------------------- Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.

**Services Sanctions Operations - Level 2 Payments Lead** **Grade: C15** Services is a market leading, award-winning provider of cash management, cards, trade and custody solutions to financial institutions, public sector and corporate clients around the world. With a global network spanning 90+ countries, we are uniquely qualified to service clients with local and cross-border interests and provide integrated reporting and management. Services is a highly innovative organization with a strong digital agenda; new products and services are continuously being developed to meet our clients rapidly evolving treasury requirements and unlock new opportunities for growth. The Services Sanctions Operations function supports sanctions processes globally across Citi's Services business. This function strives to a) Make Sanctions processes a competitive advantage; (b) Drive efficient, agile technology and processes (c) Full compliance to strategic operating model across Services lines of business (d) Build strong risk / controls focus, ensure minimal surprises and (e) Deliver on all targeted improvement programs. + **Role** This role serves as the senior Services Operations manager directly managing a team of ~300+ (for payments) full time employees responsible for sanctions disposition processes for countries that are centralized in processing hubs globally. The Manager will be responsible to provide best-in-class service to clients while maintaining risk levels within the firm's risk appetite and protecting the franchise in a manner consistent with the Citi policies and risk framework. + **Key Activities** + Manage Level 2 Payments activities at Hubs globally and ensure all processes are performed in accordance with policies, procedures and exceed OKRs laid out by the Management. + Manage staff performance and drive continuous improvement of quality of processes and productivity targets. + Oversee quality reviews and results, budget, policy formulation, and planning. + Lead and drive employee engagement and career development of teams in Level 2 teams and across Services Sanctions Operations. + Operate in a fast-paced environment that requires management of work queues, either directly or through others + Continuously review processes and drive operational efficiency. + Ensure a robust risk and control framework; work closely with Risk & Control and ICRM Sanctions partners to ensure management self-assessments, corrective action plans, and other Risk and Control deliverables are completed on time. + Work with Client Service Teams to ensure client escalations are addressed timely and such instances are minimized over time. + Resolve highly complex and varying issues that have substantial potential impact. + Perform proactive reviews to prevent processing issues, failures in controls, identifies root causes of issues, oversees remediation efforts, and ensures sustainability of such efforts. + Represent Services Sanctions Operations on critical sanctions matters as required. Serves as liaison with Internal Audit, and Compliance Assurance Teams on critical Compliance issues and oversee the implementation of related remediation. + Collaborate with internal areas including: ICRM Sanctions, Control Functions, FinCrime Functions and In-Business Risk to address compliance issues which may impact Services business, products and procedures and ensures learnings are deeply embedded across Operations teams. + Manage multiple teams including remote teams and provide support to peers in other processing centers. + Staying abreast of relevant changes to Citi sanctions policies, identifies impact of such changes on Services procedures and proactively works with internal teams globally to adopt such changes in manner that is consistent with policies and is sustainable on the long run. + **Education level and/or relevant experience(s)** + Experience in Transaction Banking products and handling regulatory / compliance matters; experience with influencing cross functional teams, experience in handling policies, issues and remediation. + 10+ years of relevant regional and/or global operational experience in a financial institution preferably in Sanctions space + Bachelors' degree + An advanced degree (e.g. Masters, MBA) OR certification like ACAMS would be an advantage. + **Knowledge and skills** + Experience with and previous exposure to managing large teams, control / risk / compliance related functions. + Demonstrated ability to synthesize information, prioritize business goals and drive results with a high sense of urgency. + Strong interpersonal, influencing and written/verbal communications skills. + Proven Analytical ability. Pragmatic problem solver, forward thinker with independence of thought. + Ability to create support and buy-in across a wide range of stakeholders; create a strong network of relationships among peers, internal partners, and decision makers. + Promotes a culture of collaboration and teamwork across organizational boundaries; willing to break down functional silos to optimize business results and to facilitate the overall growth of the franchise. + Demonstrated success in driving and implementing process excellence. + Demonstrable ability to interact with senior management and clients. + Experience in performing complex problem solving and business trade off decisions. + Ability to prioritize is key as is ability to juggle several tasks at once. + Proven ability to meet new challenges, assimilate new information and to influence people through maturity of approach. + Demonstrated success in Change Management / Process Re-engineering. ------------------------------------------------------ **Job Family Group:** Operations - Transaction Services ------------------------------------------------------ **Job Family:** Cash Management ------------------------------------------------------ **Time Type:** ------------------------------------------------------ **Primary Location:** New York New York United States ------------------------------------------------------ **Primary Location Full Time Salary Range:** $200,000.00 - $300,000.00 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ **Anticipated Posting Close Date:** Oct 08, 2025 ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (*************************************************************************** ._ _View Citi's EEO Policy Statement (*********************************************** and the Know Your Rights (*********************************************************************************************** poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Services Sanctions Operations - Level 2 Payments Lead Grade: C15 Services is a market leading, award-winning provider of cash management, cards, trade and custody solutions to financial institutions, public sector and corporate clients around the world. With a global network spanning 90+ countries, we are uniquely qualified to service clients with local and cross-border interests and provide integrated reporting and management. Services is a highly innovative organization with a strong digital agenda; new products and services are continuously being developed to meet our clients rapidly evolving treasury requirements and unlock new opportunities for growth. The Services Sanctions Operations function supports sanctions processes globally across Citi's Services business. This function strives to a) Make Sanctions processes a competitive advantage; (b) Drive efficient, agile technology and processes (c) Full compliance to strategic operating model across Services lines of business (d) Build strong risk / controls focus, ensure minimal surprises and (e) Deliver on all targeted improvement programs. * Role This role serves as the senior Services Operations manager directly managing a team of ~300+ (for payments) full time employees responsible for sanctions disposition processes for countries that are centralized in processing hubs globally. The Manager will be responsible to provide best-in-class service to clients while maintaining risk levels within the firm's risk appetite and protecting the franchise in a manner consistent with the Citi policies and risk framework. * Key Activities * Manage Level 2 Payments activities at Hubs globally and ensure all processes are performed in accordance with policies, procedures and exceed OKRs laid out by the Management. * Manage staff performance and drive continuous improvement of quality of processes and productivity targets. * Oversee quality reviews and results, budget, policy formulation, and planning. * Lead and drive employee engagement and career development of teams in Level 2 teams and across Services Sanctions Operations. * Operate in a fast-paced environment that requires management of work queues, either directly or through others * Continuously review processes and drive operational efficiency. * Ensure a robust risk and control framework; work closely with Risk & Control and ICRM Sanctions partners to ensure management self-assessments, corrective action plans, and other Risk and Control deliverables are completed on time. * Work with Client Service Teams to ensure client escalations are addressed timely and such instances are minimized over time. * Resolve highly complex and varying issues that have substantial potential impact. * Perform proactive reviews to prevent processing issues, failures in controls, identifies root causes of issues, oversees remediation efforts, and ensures sustainability of such efforts. * Represent Services Sanctions Operations on critical sanctions matters as required. Serves as liaison with Internal Audit, and Compliance Assurance Teams on critical Compliance issues and oversee the implementation of related remediation. * Collaborate with internal areas including: ICRM Sanctions, Control Functions, FinCrime Functions and In-Business Risk to address compliance issues which may impact Services business, products and procedures and ensures learnings are deeply embedded across Operations teams. * Manage multiple teams including remote teams and provide support to peers in other processing centers. * Staying abreast of relevant changes to Citi sanctions policies, identifies impact of such changes on Services procedures and proactively works with internal teams globally to adopt such changes in manner that is consistent with policies and is sustainable on the long run. * Education level and/or relevant experience(s) * Experience in Transaction Banking products and handling regulatory / compliance matters; experience with influencing cross functional teams, experience in handling policies, issues and remediation. * 10+ years of relevant regional and/or global operational experience in a financial institution preferably in Sanctions space * Bachelors' degree * An advanced degree (e.g. Masters, MBA) OR certification like ACAMS would be an advantage. * Knowledge and skills * Experience with and previous exposure to managing large teams, control / risk / compliance related functions. * Demonstrated ability to synthesize information, prioritize business goals and drive results with a high sense of urgency. * Strong interpersonal, influencing and written/verbal communications skills. * Proven Analytical ability. Pragmatic problem solver, forward thinker with independence of thought. * Ability to create support and buy-in across a wide range of stakeholders; create a strong network of relationships among peers, internal partners, and decision makers. * Promotes a culture of collaboration and teamwork across organizational boundaries; willing to break down functional silos to optimize business results and to facilitate the overall growth of the franchise. * Demonstrated success in driving and implementing process excellence. * Demonstrable ability to interact with senior management and clients. * Experience in performing complex problem solving and business trade off decisions. * Ability to prioritize is key as is ability to juggle several tasks at once. * Proven ability to meet new challenges, assimilate new information and to influence people through maturity of approach. * Demonstrated success in Change Management / Process Re-engineering. * ----------------------------------------------------- Job Family Group: Operations - Transaction Services * ----------------------------------------------------- Job Family: Cash Management * ----------------------------------------------------- Time Type: * ----------------------------------------------------- Primary Location: New York New York United States * ----------------------------------------------------- Primary Location Full Time Salary Range: $200,000.00 - $300,000.00 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. * ----------------------------------------------------- Most Relevant Skills Please see the requirements listed above. * ----------------------------------------------------- Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. * ----------------------------------------------------- Anticipated Posting Close Date: Oct 08, 2025 * ----------------------------------------------------- Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. **How will you make an impact in this role?** + Supporting the coordination, response and remediation activities for exams and audits across CCR + Analyze data from the process, quality errors, compliance reviews and auditor feedback to proactively identify weak points in our marketing process and strengthen them + Maintaining an effective control environment and responding to operational breakdowns + Managing Corrective Action Plans and Operational Risk Events as needed + Collaborating with peers to identify process improvements and implement prevention strategies to strengthen controls and mitigate operational risk + Partnering with stakeholders, particularly Line of Business Compliance and Risk Management teams, to keep informed of internal and external changes that may impact CCR processes + Providing support for the testing and management of CCR Process Risk Self Assessments (PRSAs) **Minimum Qualifications** + Two (2) or more years' experience in a Risk Management, Operational Excellence or Compliance in a highly regulated domain + Improvement and transformation experience with operational, control and/or compliance processes is strongly preferred + Familiarity with consumer banking regulations (Reg Z, Reg E, UDAAP, Fair Lending, etc) + Excellent written and verbal communication and presentation skills, able to create compelling arguments and influence across all levels of the organization + Demonstrated ability to apply thought leadership and strategic thinking to deliver initiatives + Outstanding problem-solving and analytical skills, with strong learning agility and willingness to embrace and lead through change + Excellent relationship building skills to partner effectively across diverse, cross-functional teams in complex and rapidly changing environments + Experience leading, engaging and motivating diverse teams through complexities to deliver results + Ability to adapt quickly to shifting priorities, multiple demands, ambiguity and rapid change + Bachelor's degree **Preferred Qualifications** + Extreme attention to detail and organization, with the ability to retain and enforce a complex set of advertising compliance requirements. + Strong leadership skills and customer focus mindset with emphasis on consultation and collaboration. + Ability to communicate complex concepts and direction clearly and persuasively, in both written and oral format. + Can work with marketing partners to 'get to yes' when the initial creative approach doesn't work. + Ability to work both independently and collaboratively. **Qualifications** Salary Range: $103,750.00 to $174,750.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. **Job:** Compliance **Primary Location:** US-New York-New York **Other Locations:** US-Florida-Sunrise **Schedule** Full-time **Req ID:** 25022186

Citi Services - Commerce is changing, business models are shifting, trade corridors are unsettled, and 24/7 moves at hyper speed. From treasury services designed to un-limit your business growth to scalable, securities management solutions that support your boldest ambitions, Citi Services is charting a clear path from complexity to performance. The Citi Enterprise Architecture Methodology (CEAM) is a sustainable approach that employs standard taxonomies such as business process, business function and data to consistently define Citi's Business Architecture. The Services Business Processes is responsible for the Citi Enterprise Architecture Methodology (CEAM) execution in partnership with all Services products and functions, operations, and technology, ensuring appropriate alignment among the different areas and adopters. In addition, this department is responsible for driving Services Operational Resilience in an integrated manner. This role will report to the Services Business Processes and Operational Resiliency Manager, within the Services COO Office. Key Responsibilities + Deploy the CEAM methodology and taxonomy across the Services business to drive: Collation of inventory and documentation of Business Processes. Maintain collateral on an ongoing basis to reflect technology, process and organizational investments. Create, in conjunction with businesses, future state business processes reflecting planned investments and process changes. Maintain alignment of Technology (current state and future state) to Business Processes. Maintain inventory of resources aligned to each Business process. + Develop capability to analyze inventory and support business investment decisions and become a key contributor to the development of the Services business. + Support simplification and de-risking efforts of the business. Drive cross Services CEAM Business Process mapping activities and ensure alignment - coordinate with the process owners, business architecture team, technology, operations, risk and controls, third party management, etc. Maintain risk assessment of Business Processes on CEAM methodology and recommend prioritization efforts to remediate processes either through process redesign or technology investment. + Leverage process mapping driven insights to enable business decisions (i.e. headcount needs, prioritization of the book of Work) across Services + Provide aggregate Services visibility into "Risk Factors" - CAPs, EUCs, Data Concerns, manual touch points and bespoke processes as well as Operational resiliency opportunities. + Form the blueprint, via conceptual target state business architecture) for implementing technology and uplifting controls associated with processes, as required. + Enable an analytical view to aid in overall application rationalization for the Services organization. Job Qualifications: + Bachelor's degree required, Masters preferred + Minimum 8+ years in the Financial Services industry + Previous experience in consultancy practice or software provider in deployment and utilization of Business Process mapping within a global, complex and regulated environment highly preferred + Understanding of operations and key execution points + Understanding of taxonomy design and design mindset: Lean or Six Sigma background would be a plus. + Able to converse with both Front and Middle/Back Office Ability to manage through influence (e.g., management in the absence of reporting lines or with matrix reporting) + Ability to build rapport and work closely with key senior stakeholders and partners within and outside the business. + Excellent communication skills (written and verbal) + Risk-based thinking and analytical mindset + Self-starter who can work independently. + Strategy and execution skills to prioritize areas of focus while also driving implementation in a large, global, and matrixed environment. + Ability to work on virtual projects and across virtual teams to get work done + Ability to multi-task and manage concurrent projects and deliverables. + Proficient in the use of basic Microsoft applications: Word, Excel, PowerPoint ------------------------------------------------------ **Job Family Group:** Risk Management ------------------------------------------------------ **Job Family:** Operational Risk ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Primary Location:** New York New York United States ------------------------------------------------------ **Primary Location Full Time Salary Range:** $163,600.00 - $245,400.00 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ **Most Relevant Skills** Analytical Thinking, Constructive Debate, Controls Design, Escalation Management, Issue Management, Operational Risk, Policy and Procedure, Policy and Regulation, Risk Controls and Monitors, Risk Identification and Assessment. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ **Anticipated Posting Close Date:** Dec 21, 2025 ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (*************************************************************************** ._ _View Citi's EEO Policy Statement (*********************************************** and the Know Your Rights (*********************************************************************************************** poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

The Operational Risk Sr Officer I is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Typically a small number of people within the business that provide the same level of expertise. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Primarily affects a sub-function. Responsible for handling staff management issues, including resource management and allocation of work within the team/project. Responsibilities: * Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks. * independently asses risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices. * Governance and oversight may include (not limited to) technology operational risk, cyber risk for example. * Serves as a subject matter expert for all performance issues that surface. * Issues Management (KPI/KRI/Corrective Action Plans) * Resolves transactional level escalations coming from the vendor or internal partners * Analyzes a multitude of scorecards/performance management tools in an attempt to mitigate exposure (risk/financial/regulatory) * Monitors goals are met through performance, risk and relationship oversight of our extended supply chain and ensures compliance * Collaborates to resolve any issues which fall within the terms of the contract. Escalate those that require commercial or legal support. * Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment * Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: * 10+ years relevant experience * Outstanding communication and influencing skills through all levels of the organization and with external partners and vendors. Exceptional relationship management skills; must be able to address and resolve conflict while maintaining relationships. In depth knowledge of Mortgage Servicing Operational processes and technology platforms supporting the Operations. Ability to effectively communicate complex topics to a broad audience. * Detailed oriented with analytical skills, as the role requires a large amount of data manipulation and presentation. Expert in Microsoft Office Tools. * Third Party Oversight/Vendor Oversight experience preferred Education: * Bachelor's/University degree, Master's degree preferred * ----------------------------------------------------- Job Family Group: Risk Management * ----------------------------------------------------- Job Family: Operational Risk * ----------------------------------------------------- Time Type: Full time * ----------------------------------------------------- Primary Location: New York New York United States * ----------------------------------------------------- Primary Location Full Time Salary Range: $163,600.00 - $245,400.00 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. * ----------------------------------------------------- Most Relevant Skills Analytical Thinking, Constructive Debate, Controls Design, Escalation Management, Issue Management, Operational Risk, Policy and Procedure, Policy and Regulation, Risk Controls and Monitors, Risk Identification and Assessment. * ----------------------------------------------------- Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. * ----------------------------------------------------- Anticipated Posting Close Date: Dec 07, 2025 * ----------------------------------------------------- Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. About the Team The Enterprise Design & Research Team is a global team of highly talented multi-disciplinary designers, researchers, writers, and operations managers. We are embedded within the Enterprise Technology Services organization alongside our closest partners in Digital Product. We lead design efforts from concept through to production for the largest servicing channels for American Express - across web, mobile, push - and offer a vibrant and collaborative work environment where partnership and innovation thrive. Our Design Operations colleagues play a critical role in building the best colleague experience for Design, so that they can play a critical role in building the world's best user experience. We equip teams with the people, processes, tools, systems, methodologies, and partnerships needed to consistently deliver exceptional design at scale. How this role creates impact: This role is pivotal in scaling our design practice, optimizing cross-functional collaboration, and enabling our designers to do their best work in a fast-paced, high-impact environment. As a Senior Design Operations Manager you report directly to Director, Design Operations and provide strategic support to ensure designers work collaboratively and deliver against quality standards during the different phases of design and product development. As the operational backbone of the design org, you'll partner closely with design, product, engineering, and business leaders to drive clarity, efficiency, and alignment across critical Card Product initiatives that shape the future of Core Membership Experience Design. What you'll do: * Builds new strategic partnerships and cultivates existing partnerships with stakeholder and/or third parties * Establishes and nurtures cross-functional relationships to capture insights, align on business needs and deliver value, ultimately ensuring success across projects and programs * Leads the management of complex or high-profile projects and programs with diverse stakeholders and/or third parties * Applies expertise to routinely inform leadership/peer decision making and operational priority * Tracks key deliverables for each delivery cycle and ensures larger products and design roadmaps are aligned and on time * Makes informed recommendations that shape organizational strategy, programs, measurement, ways of working, and partnerships * Elevates our practices by defining and implementing scalable frameworks and metrics that support and inform business goals * Evolves tools and training methods to enable adoption of processes and adherence to standard methodologies across the team * Establishes and monitors necessary feedback channels to regularly identify opportunities, pain points, and gaps * Leads/Mentors/Coaches junior members of the Design operations team What you'll bring: * You have 5+ years of experience in design operations, digital program management, or related roles-preferably in enterprise or agency environments. * You are an experienced facilitator of collaboration among partners and teams leveraging design thinking and workshop methodologies * You are experienced managing multiple projects and complex initiatives involving cross-functional teams * You have worked with and helped mature design, product, or engineering organizations, or partnered directly with design, product, or engineering in such an organization * You have defined and scaled new processes that have measurable impact to team health and maturity * You have strong written and verbal communication and are able to document and share processes and activities in an engaging and contextual way * You have matured your skillsets and help others learn how to develop theirs * You are proficient in using tools such as Airtable, Jira, Confluence, Slack, Mural, and Figma Why Join Us: You'll be joining a mission-driven team that's shaping the future of enterprise experiences. We value curiosity, collaboration, and craft-and we're building a culture where design is a strategic advantage. Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: * Competitive base salaries * Bonus incentives * 6% Company Match on retirement savings plan * Free financial coaching and financial well-being support * Comprehensive medical, dental, vision, life insurance, and disability benefits * Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need * 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. **About the Team** The Enterprise Design & Research Team is a global team of highly talented multi-disciplinary designers, researchers, writers, and operations managers. We are embedded within the Enterprise Technology Services organization alongside our closest partners in Digital Product. We lead design efforts from concept through to production for the largest servicing channels for American Express - across web, mobile, push - and offer a vibrant and collaborative work environment where partnership and innovation thrive. Our Design Operations colleagues play a critical role in building the best colleague experience for Design, so that they can play a critical role in building the world's best user experience. We equip teams with the people, processes, tools, systems, methodologies, and partnerships needed to consistently deliver exceptional design at scale. **How this role creates impact:** This role is pivotal in scaling our design practice, optimizing cross-functional collaboration, and enabling our designers to do their best work in a fast-paced, high-impact environment. As a **Senior Design Operations Manager** you report directly to Director, Design Operations and provide strategic support to ensure designers work collaboratively and deliver against quality standards during the different phases of design and product development. As the operational backbone of the design org, you'll partner closely with **design** , **product** , **engineering** , and **business leaders** to drive clarity, efficiency, and alignment across critical Card Product initiatives that shape the future of Core Membership Experience Design. **What you'll do:** * Builds new **strategic partnerships** and cultivates existing partnerships with stakeholder and/or third parties * Establishes and nurtures cross-functional relationships to capture insights, **align on business needs and deliver value** , ultimately ensuring success across projects and programs * Leads the **management of complex or high-profile projects and programs** with diverse stakeholders and/or third parties * Applies expertise to **routinely inform leadership/peer decision making** and operational priority * Tracks key deliverables for each delivery cycle and ensures larger products and design **roadmaps are aligned and on time** * Makes informed recommendations that shape organizational strategy, programs, measurement, **ways of working,** and partnerships * Elevates our practices by defining and **implementing scalable frameworks** and metrics that support and inform business goals **·** Evolves tools and training methods to enable adoption of processes and adherence to **standard methodologies across the team** * Establishes and **monitors necessary feedback channels** to regularly identify opportunities, pain points, and gaps * Leads/Mentors/Coaches junior members of the Design operations team **What you'll bring:** * You have 5 years of experience in design operations, digital program management, or related roles-preferably in enterprise or agency environments. * You are an experienced facilitator of collaboration among partners and teams leveraging design thinking and workshop methodologies * You are experienced managing multiple projects and complex initiatives involving cross-functional teams * You have worked with and helped mature design, product, or engineering organizations, or partnered directly with design, product, or engineering in such an organization * You have defined and scaled new processes that have measurable impact to team health and maturity * You have strong written and verbal communication and are able to document and share processes and activities in an engaging and contextual way * You have matured your skillsets and help others learn how to develop theirs * You are proficient in using tools such as Airtable, Jira, Confluence, Slack, Mural, and Figma **Why Join Us:** You'll be joining a mission-driven team that's shaping the future of enterprise experiences. We value curiosity, collaboration, and craft-and we're building a culture where design is a strategic advantage. **Qualifications** Salary Range: $123,000.00 to $215,250.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions **Job:** Design **Primary Location:** US-New York-New York **Schedule** Full-time **Req ID:** 25022169

About the Role: Grade Level (for internal use): 13 About the Role: S&P Global Ratings is seeking a Director & Lead Analyst to join our North America Corporate Ratings Department. This position is responsible for primary analytical coverage of a moderately sized portfolio of higher profile or complex companies, as well as analytical oversight across a broader portfolio (pod) of credits followed by other primary and support analysts. A key aspect of this role also includes active involvement in the external relationship management with companies across the pod. The sector team for this role is to be determined, due to potential rotations in the department in conjunction with this process. North America Corporate ratings is the largest ratings practice by business volume with approximately 200 employees across North America. Analytical team members work on a diverse range of transactions applying different ratings criteria, predominantly for corporate debt issuers. We also work on transactions in partnership with other practices on a regular basis. Effective teamwork and a thoughtful approach to problem solving are highly valued. Key Responsibilities and Impact: You will report to the Analytical Manager of the sector team and collaborate with the Sector Lead and other Lead Analysts across the team and department to ensure timely and consistent application of our criteria and execution of surveillance. At S&P Global Ratings, your analytical opinion truly matters and each person who works here has an essential role in our reputation of integrity, transparency, and ratings excellence. S&P Global Ratings plays a vital role in bringing transparency and comparability to the financial markets and helps investors and others measure and manage credit risk. By supporting capital markets, S&P Global Ratings helps people to start and grow businesses, cities and states to build highways and hospitals, and manufacturers to build factories and create jobs. In this role, you will establish and maintain relationships with issuers, intermediaries, and investors. Your ability to confidently and knowledgably respond to analytical questions, as well as to credibly and consistently represent S&P in management meetings and in the media will have a significant impact on the organization as a whole. More specifically, you will: Act as Primary Analyst on a moderately sized list of higher profile or complex credits Provide analytical oversight across a broader portfolio of credits, ensuring a consistently high level of analytic quality Chair credit committees; review, critique, and provide feedback on analysis and publishing Provide analytical training and coaching to junior analysts Create and leverage internal partnerships, especially with primary analysts across your sector In coordination with the Analytical Manager and Sector Lead, communicate S&P thought leadership and credit themes via publications, speeches, conference presentations, and media interviews Encourage an innovative mindset and technological awareness within your pod Contribute to projects that build our analytic capabilities and the robustness of our analytic process Collaborate across sectors, regions, and practices to ensure analytic consistency Contribute to our success as a learning organization through self-development, teamwork, recruiting, and talent retention. Champion inclusivity and empowerment, encouraging mentoring and cross-departmental exposure Compensation/Benefits Information: (Only applicable to U.S. candidates) The anticipated base salary range for this position is $172,000 to $240,000. The final base salary will depend on geographic location, experience level, skill set, training, licenses, and certifications. Basic Qualifications: Bachelor's degree 7-10 years in financial services (11-14 years without an advanced degree) Demonstrated expertise in credit analysis with deep understanding of corporate finance principles In-depth understanding of S&P policies and procedures Proven ability to ensure adherence to analytical guidelines, quality standards, and established procedures across multiple credits Strong communication, interpersonal and organizational management skills Preferred Qualifications: Advanced degree (MBA, CFA, or equivalent recognized designation) Hybrid Work Requirements: All employees are required to work from the office a minimum of 2 days per week. Interview Requirements: We require all candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global Ratings office. This must be completed before we can proceed to an offer. US Right to Work Requirements: This role is limited to persons with an indefinite right to work in the United States. About S&P Global Ratings At S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so market participants can uncover opportunities and make decisions with conviction. By bringing transparency to the market through high-quality independent opinions on creditworthiness, we enable growth across a wide variety of organizations, including businesses, governments, and institutions. S&P Global Ratings is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit ************************ What's In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: ***************************************** Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. S&P Global has a Securities Disclosure and Trading Policy (“the Policy”) that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policy's requirements, candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the Policy. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to ************************. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: *************************** and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster **************************************************************** describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - ******************************************************************************************** ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), RATNGS202.2 - Middle Professional Tier II (EEO Job Group)

Citigroup Global Markets Inc. seeks a Business Unit Manager for its New York, New York location. Duties: Lead the workforce planning activities for Banking organization. Extract data from Human Resources (HR) and Finance systems. Consolidate information from all sources and provide a comprehensive view of recent headcount changes at country, cluster and global levels. Provide insights on recent trends and suggest actions to help achieve headcount targets. Collaborate with HR and Finance teams to improve the headcount monitoring process. Implement a forecasting methodology to project the future number of banking employees. Analyze key drivers of change and the corresponding historical volumes to identify the average behavior. Define assumptions to adapt average behavior based on recent trends and knowledge of the business environment. Calculate the quarterly and annually projected number of people for future periods. Define headcount data standards and implement data quality controls. Assess current data against standards and identify data quality issues. Work in partnership with HR to cleanse employee data. A telecommuting/hybrid work schedule may be permitted within a commutable distance from the worksite, in accordance with Citi policies and protocols. Requirements: Requires a Master's degree, or foreign equivalent, in Computer Science, Data Science, or related field and 5 years of progressive, post-baccalaureate experience as a Compliance Business Control Officer, Risk & Controls Reporting Lead, Organization Development & HR Strategy Analyst, Finance Expense Management Process Lead, or related position involving data strategies development and implementation in support of business operation control in a global financial services institution. 5 years of experience must include: Recommending practices to define targets based on historical data, external benchmarking and strategy alignment, calculation methodologies for additive and non-additive measures, and knowledge of Tableau dashboards to obtain performance metrics; Assigning results to senior leaders and navigating results through the organization structure using knowledge of standard dimensions housed in central corporate systems; Exploring HR data and understanding trends based location, role, seniority and pyramid distribution, gender and ethnicity, and analysis movements from hiring, transfers and attrition; Workforce planning including analyzing open positions, headcount information analysis, key drivers for headcount change and the end-to-end process from the identification of incremental headcount needs to the actual onboarding of a new position; Modelling of historical data, usage of statistical tools to produce high-end and low-end estimates and incorporation of discretionary inputs such as investments and restructuring actions for forecasting future manpower needs; Data visualization for reports generation highlighting key insights supportive of decision-making process using Tableau, MicroStrategy and Microsoft Office; and Systems automation using Selenium and Microsoft Visual Basic for Applications (VBA). Applicants submit resumes at *********************** Please reference Job ID #25921154. EO Employer. Wage Range: $176,720 to $265,000 Job Family Group: Business Strategy, Management Job Family: Business Execution & Administration * ----------------------------------------------------- Job Family Group: * ----------------------------------------------------- Job Family: * ----------------------------------------------------- Time Type: Full time * ----------------------------------------------------- Primary Location: New York New York United States * ----------------------------------------------------- Primary Location Full Time Salary Range: In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. * ----------------------------------------------------- Most Relevant Skills Please see the requirements listed above. * ----------------------------------------------------- Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. * ----------------------------------------------------- Anticipated Posting Close Date: Jan 19, 2026 * ----------------------------------------------------- Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.

Citigroup Global Markets Inc. seeks a Business Unit Manager for its New York, New York location. Duties: Lead the workforce planning activities for Banking organization. Extract data from Human Resources (HR) and Finance systems. Consolidate information from all sources and provide a comprehensive view of recent headcount changes at country, cluster and global levels. Provide insights on recent trends and suggest actions to help achieve headcount targets. Collaborate with HR and Finance teams to improve the headcount monitoring process. Implement a forecasting methodology to project the future number of banking employees. Analyze key drivers of change and the corresponding historical volumes to identify the average behavior. Define assumptions to adapt average behavior based on recent trends and knowledge of the business environment. Calculate the quarterly and annually projected number of people for future periods. Define headcount data standards and implement data quality controls. Assess current data against standards and identify data quality issues. Work in partnership with HR to cleanse employee data. A telecommuting/hybrid work schedule may be permitted within a commutable distance from the worksite, in accordance with Citi policies and protocols. Requirements: Requires a Master's degree, or foreign equivalent, in Computer Science, Data Science, or related field and 5 years of progressive, post-baccalaureate experience as a Compliance Business Control Officer, Risk & Controls Reporting Lead, Organization Development & HR Strategy Analyst, Finance Expense Management Process Lead, or related position involving data strategies development and implementation in support of business operation control in a global financial services institution. 5 years of experience must include: Recommending practices to define targets based on historical data, external benchmarking and strategy alignment, calculation methodologies for additive and non-additive measures, and knowledge of Tableau dashboards to obtain performance metrics; Assigning results to senior leaders and navigating results through the organization structure using knowledge of standard dimensions housed in central corporate systems; Exploring HR data and understanding trends based location, role, seniority and pyramid distribution, gender and ethnicity, and analysis movements from hiring, transfers and attrition; Workforce planning including analyzing open positions, headcount information analysis, key drivers for headcount change and the end-to-end process from the identification of incremental headcount needs to the actual onboarding of a new position; Modelling of historical data, usage of statistical tools to produce high-end and low-end estimates and incorporation of discretionary inputs such as investments and restructuring actions for forecasting future manpower needs; Data visualization for reports generation highlighting key insights supportive of decision-making process using Tableau, MicroStrategy and Microsoft Office; and Systems automation using Selenium and Microsoft Visual Basic for Applications (VBA). Applicants submit resumes at *********************** Please reference Job ID #25921154. EO Employer. Wage Range: $176,720 to $265,000 Job Family Group: Business Strategy, Management Job Family: Business Execution & Administration ------------------------------------------------------ **Job Family Group:** ------------------------------------------------------ **Job Family:** ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Primary Location:** New York New York United States ------------------------------------------------------ **Primary Location Full Time Salary Range:** In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ **Anticipated Posting Close Date:** Jan 19, 2026 ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (*************************************************************************** ._ _View Citi's EEO Policy Statement (*********************************************** and the Know Your Rights (*********************************************************************************************** poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, U.S. Small Business, Microbusiness Growth Products & ServicesOverview: Mastercard's North America (NAM) Small Business Segment team leads efforts to support small businesses across the U.S. and Canada. Within this group, the Financial Inclusion & Access to Capital team focuses on empowering microbusinesses, which are businesses generating less than $500,000 in annual revenue or employing fewer than 10 employees, through strategic partnerships and customer engagement. Microbusinesses represent approximately 80% of the 34 million businesses in the U.S. By delivering tailored payment solutions that our customers can offer to their small business, we help address the unique challenges microbusinesses face in accessing financial tools. These businesses are vital to local economies but often face barriers and benefit from solutions designed to help them thrive. We are seeking a seasoned product leader to drive the growth and commercialization of solutions for the microbusiness segment. The Director of U.S. Microbusiness Growth Products & Services will report to the Vice President of Financial Inclusion & Access to Capital and lead strategic initiatives that unlock value for microbusinesses. This includes developing and executing go-to-market strategies for carded and non-carded solutions, expanding acceptance, and driving innovation aligned with Mastercard's broader priorities. The ideal candidate is passionate about advancing product growth, highly motivated, analytically minded, and commercially focused. Role: • Lead the end-to-end U.S. microbusiness acceptance strategy, including partnerships, narratives, and solutions to grow revenue and gain market share • Identify and execute strategic initiatives that advance Mastercard's growth strategy by capturing the secular shift from cash, check, and ACH to electronic/card payment solutions • Drive commercialization and go-to-market execution for microbusiness solutions (e.g., instant payouts), ensuring alignment with customer needs and market dynamics • Analyze customer needs, anticipate market trends, and conduct competitive analysis to inform strategy • Partner with sales, account management, and product teams to deliver simplified onboarding and low-cost acceptance solutions • Collaborate with cross-functional teams (Product Sales, Legal, Loyalty, Services, and New Payment Flows) to embed microbusiness needs into broader initiatives • Engage with customers to gather feedback and identify opportunities for continuous product improvement • Identify new growth opportunities within and beyond Mastercard, assessing strategic and financial impact • Represent microbusiness initiatives internally and externally, influencing senior stakeholders and driving alignment All About You: • Proven experience in product management, go-to-market strategy, and commercialization • Strong understanding of small business pain points, with a focus on microbusinesses and new entrepreneurs • Experience with card solutions, card acceptance, and/or digital payments is preferred • Strong customer focus and ability to translate insights into actionable strategies • Analytical thinker who uses data to drive decisions and solve problems • Operates with urgency to drive the delivery of tangible outcomes • Excellent communicator with the ability to influence across all levels and collaborate cross-functionally • Bachelor's degree required; MBA preferred Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges New York City, New York: $178,000 - $284,000 USD

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, U.S. Small Business, Microbusiness Growth Products & Services Overview: Mastercard's North America (NAM) Small Business Segment team leads efforts to support small businesses across the U.S. and Canada. Within this group, the Financial Inclusion & Access to Capital team focuses on empowering microbusinesses, which are businesses generating less than $500,000 in annual revenue or employing fewer than 10 employees, through strategic partnerships and customer engagement. Microbusinesses represent approximately 80% of the 34 million businesses in the U.S. By delivering tailored payment solutions that our customers can offer to their small business, we help address the unique challenges microbusinesses face in accessing financial tools. These businesses are vital to local economies but often face barriers and benefit from solutions designed to help them thrive. We are seeking a seasoned product leader to drive the growth and commercialization of solutions for the microbusiness segment. The Director of U.S. Microbusiness Growth Products & Services will report to the Vice President of Financial Inclusion & Access to Capital and lead strategic initiatives that unlock value for microbusinesses. This includes developing and executing go-to-market strategies for carded and non-carded solutions, expanding acceptance, and driving innovation aligned with Mastercard's broader priorities. The ideal candidate is passionate about advancing product growth, highly motivated, analytically minded, and commercially focused. Role: * Lead the end-to-end U.S. microbusiness acceptance strategy, including partnerships, narratives, and solutions to grow revenue and gain market share * Identify and execute strategic initiatives that advance Mastercard's growth strategy by capturing the secular shift from cash, check, and ACH to electronic/card payment solutions * Drive commercialization and go-to-market execution for microbusiness solutions (e.g., instant payouts), ensuring alignment with customer needs and market dynamics * Analyze customer needs, anticipate market trends, and conduct competitive analysis to inform strategy * Partner with sales, account management, and product teams to deliver simplified onboarding and low-cost acceptance solutions * Collaborate with cross-functional teams (Product Sales, Legal, Loyalty, Services, and New Payment Flows) to embed microbusiness needs into broader initiatives * Engage with customers to gather feedback and identify opportunities for continuous product improvement * Identify new growth opportunities within and beyond Mastercard, assessing strategic and financial impact * Represent microbusiness initiatives internally and externally, influencing senior stakeholders and driving alignment All About You: * Proven experience in product management, go-to-market strategy, and commercialization * Strong understanding of small business pain points, with a focus on microbusinesses and new entrepreneurs * Experience with card solutions, card acceptance, and/or digital payments is preferred * Strong customer focus and ability to translate insights into actionable strategies * Analytical thinker who uses data to drive decisions and solve problems * Operates with urgency to drive the delivery of tangible outcomes * Excellent communicator with the ability to influence across all levels and collaborate cross-functionally * Bachelor's degree required; MBA preferred Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: * Abide by Mastercard's security policies and practices; * Ensure the confidentiality and integrity of the information being accessed; * Report any suspected information security violation or breach, and * Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges New York City, New York: $178,000 - $284,000 USD

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Global Security Policy - Logistics and Operations Overview The Global Security Policy Team plays a pivotal role in shaping and advancing Mastercard's public policy priorities to protect and promote a secure, resilient global digital economy with governments around the world. A major component of our work is the seamless orchestration of international policy events, roundtables, forums, meetings, consultations, and strategic global gatherings. These engagements bring together public and private stakeholders to drive meaningful outcomes and reinforce our leadership and expertise across the security public policy space, including cybersecurity, resilience, fraud and threat intelligence. The Global Security Policy Team drives impactful stakeholder engagements, and this position ensures the smooth execution of strategic security policy initiatives, advancing our global advocacy objectives. Location: Washington, DC or the New York Metropolitan Area Reporting and Role Reporting directly to the VP of Global Security Policy, the Manager provides specialized leadership in logistics and operations for all global security policy, diplomacy, advocacy, and engagement activities. This fast-paced role demands detail-oriented multitasking and strong organizational skills to successfully execute simultaneous high-profile policy events and executive-level stakeholder meetings, guiding them from conception to completion. Key responsibilities include: * Leading comprehensive logistics and operations management for the Global Security Policy Team-including executive brief development, event planning, scheduling, travel arrangements, attendee outreach, and content curation. * Overseeing policy research, internal coordination, vendor relationships, compliance, and on-site execution of policy events, roundtables, forums, and other engagements. * Engaging closely with internal business units-including Government Affairs & Policy, Security Solutions, Corporate Security, Communications, Strategic Growth, Regulatory Affairs, and other relevant teams-to coordinate on strategic priorities, public-private partnerships, policy advocacy objectives, and other cross-functional projects. * Maintaining a strategic calendar of global security policy events, monitoring the evolving policy and political landscape as it pertains to these events, and producing regular executive briefings with the VP to synchronize logistics, operations, policy content, and related activities across the organization. * Supporting the VP in driving regional-global coordination by facilitating communication, harmonizing policy efforts, and enabling effective collaboration between regional teams and global stakeholders through expertly planned forums, meetings, and events. * Aiding the management of relationships with governments, industry associations, NGOs, and multilateral organizations through expertly coordinated and communicated engagements. All About You * Highly organized, with a proven track record in managing multiple priorities, leading workstreams, and driving tasks to completion within clear timelines - supported by strong task management skills and a detail-oriented approach. * Proactive in creating, maintaining, and executing structured action plans; independently tracking deadlines; and keeping workstreams on schedule by maintaining to-do lists, priorities, and follow-ups. * Demonstrates agility and resilience in responding to urgent, unexpected developments, ensuring clear communication and seamless event experiences. * Exceptional written and oral communication skills, with experience drafting executive-level policy briefs, developing event planning documents, providing internal updates, and synthesizing post-engagement analyses that communicate impact and value concisely. * Expert at relationship management skills; adept at engaging external stakeholders, vendors, and partners in the context of event delivery, and working collaboratively with internal cross-functional teams in a matrixed organization. * A global team member who can work across multiple time zones and cultures, operating independently and constructively as a collaborative team player. High-energy, self-motivated. * Strong analytical approach to problem solving, with the ability to develop creative, actionable solutions to complex challenges, adapt to short deadlines, and work productively under pressure in dynamic commercial and policy environments. * Baseline understanding of international affairs and global security policy topics, including cybersecurity, resilience, fraud, and threat intelligence. * Strong understanding of how business, technology, and public policy intersect with the operational rigor required for successful senior-level engagement delivery with public and private partners. * An entrepreneurial spirit and genuine enthusiasm for logistics and operations, security public policy and advocacy, and thrives in fast-paced, cross-functional, international environments. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: * Abide by Mastercard's security policies and practices; * Ensure the confidentiality and integrity of the information being accessed; * Report any suspected information security violation or breach, and * Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges Washington, District of Columbia: $159,000 - $254,000 USD

**Our Purpose** _Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._ **Title and Summary** Manager, Global Security Policy - Logistics and Operations Overview The Global Security Policy Team plays a pivotal role in shaping and advancing Mastercard's public policy priorities to protect and promote a secure, resilient global digital economy with governments around the world. A major component of our work is the seamless orchestration of international policy events, roundtables, forums, meetings, consultations, and strategic global gatherings. These engagements bring together public and private stakeholders to drive meaningful outcomes and reinforce our leadership and expertise across the security public policy space, including cybersecurity, resilience, fraud and threat intelligence. The Global Security Policy Team drives impactful stakeholder engagements, and this position ensures the smooth execution of strategic security policy initiatives, advancing our global advocacy objectives. Location: Washington, DC or the New York Metropolitan Area Reporting and Role Reporting directly to the VP of Global Security Policy, the Manager provides specialized leadership in logistics and operations for all global security policy, diplomacy, advocacy, and engagement activities. This fast-paced role demands detail-oriented multitasking and strong organizational skills to successfully execute simultaneous high-profile policy events and executive-level stakeholder meetings, guiding them from conception to completion. Key responsibilities include: - Leading comprehensive logistics and operations management for the Global Security Policy Team-including executive brief development, event planning, scheduling, travel arrangements, attendee outreach, and content curation. - Overseeing policy research, internal coordination, vendor relationships, compliance, and on-site execution of policy events, roundtables, forums, and other engagements. - Engaging closely with internal business units-including Government Affairs & Policy, Security Solutions, Corporate Security, Communications, Strategic Growth, Regulatory Affairs, and other relevant teams-to coordinate on strategic priorities, public-private partnerships, policy advocacy objectives, and other cross-functional projects. - Maintaining a strategic calendar of global security policy events, monitoring the evolving policy and political landscape as it pertains to these events, and producing regular executive briefings with the VP to synchronize logistics, operations, policy content, and related activities across the organization. - Supporting the VP in driving regional-global coordination by facilitating communication, harmonizing policy efforts, and enabling effective collaboration between regional teams and global stakeholders through expertly planned forums, meetings, and events. - Aiding the management of relationships with governments, industry associations, NGOs, and multilateral organizations through expertly coordinated and communicated engagements. All About You - Highly organized, with a proven track record in managing multiple priorities, leading workstreams, and driving tasks to completion within clear timelines - supported by strong task management skills and a detail-oriented approach. - Proactive in creating, maintaining, and executing structured action plans; independently tracking deadlines; and keeping workstreams on schedule by maintaining to-do lists, priorities, and follow-ups. - Demonstrates agility and resilience in responding to urgent, unexpected developments, ensuring clear communication and seamless event experiences. - Exceptional written and oral communication skills, with experience drafting executive-level policy briefs, developing event planning documents, providing internal updates, and synthesizing post-engagement analyses that communicate impact and value concisely. - Expert at relationship management skills; adept at engaging external stakeholders, vendors, and partners in the context of event delivery, and working collaboratively with internal cross-functional teams in a matrixed organization. - A global team member who can work across multiple time zones and cultures, operating independently and constructively as a collaborative team player. High-energy, self-motivated. - Strong analytical approach to problem solving, with the ability to develop creative, actionable solutions to complex challenges, adapt to short deadlines, and work productively under pressure in dynamic commercial and policy environments. - Baseline understanding of international affairs and global security policy topics, including cybersecurity, resilience, fraud, and threat intelligence. - Strong understanding of how business, technology, and public policy intersect with the operational rigor required for successful senior-level engagement delivery with public and private partners. - An entrepreneurial spirit and genuine enthusiasm for logistics and operations, security public policy and advocacy, and thrives in fast-paced, cross-functional, international environments. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. **Corporate Security Responsibility** All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: + Abide by Mastercard's security policies and practices; + Ensure the confidentiality and integrity of the information being accessed; + Report any suspected information security violation or breach, and + Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. **Pay Ranges** Washington, District of Columbia: $159,000 - $254,000 USD

**What progress will you make?** Our Markets Operations COO team builds, supports and delivers the infrastructure, security and operational elements that empower Citi to pursue our mission of enabling growth and economic progress. Our teams are embedded in the functions and businesses to deliver the optimal tools and environments, allowing Citi to be the best for our clients. The Control Solutions & Risk Remediation Team supports broad Cross Operational Issue Management resolution stemming from both Internal Citi self-identified, Internal Audit and Regulatory driven initiatives. We construct, uplift and deliver appropriate control frameworks and risk driven solutions to ensure the safety and soundness of our Operational environment. This role is within Risk Metrics and will be focused on supporting the delivery of our Risk Metrics strategy and oversight governance across Markets Operations. It will provide opportunities to support the delivery of the technology and data strategy to ensure complete, accurate and timely metrics availability for operations teams and senior management to manage their risk and ensure robust control oversight, through the identification of key risk metrics, review of metrics trending, target setting and root cause analysis. It will support the review and rationalization of risk management dashboards. The role will work closely with the senior lead for Risk Metrics Strategy, and requires close interaction with global Markets Operations teams, Technology and interaction with our second- and third-line partners. **In this role, you're expected to:** + Determine the ongoing identification review of Markets Operations key risk metrics. + Establish clear measurements to monitor and manage risk across Markets Ops. + Implement improvements for risk oversight, root cause analysis and remediation tracking. + Support development of the heatmaps and dashboards for management to assess daily risk profile of their teams. + Identify and establish performance indicators to drive improvements for clients, services and products. + Integrate complimentary indicators (Cis), e.g.: volumes, to overlay against KRIs/KPIs highlighting potential drivers, enhancing hunting for risk capabilities and supporting strategic decision making. + Identify opportunities to align with Markets front office to enhance front to back risk oversight and control. + Establish data sharing agreements, reporting and escalation protocols and overall integration with the broader Markets strategy for reporting. + Oversight key risk metrics trending and support timely escalation of adverse movements. + Determine and support delivery of new metrics into our centralized risk dashboard. + Support enhancements to functionality and risk profiling of existing metrics in our central risk management platform. + Support Markets Operations teams with Audit reviews and questions relating to risk metrics management, governance and oversight. + Deliver on all goals including Financial, Client Service, Culture & People and Risk & Control, and support the delivery of Markets Operations COO goals. **As a successful candidate, you'd ideally have the following skills and exposure:** + Bachelor's/University degree preferred. + Minimum of 5-8 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry. Knowledge of Markets Operations businesses/ functions is preferred. + Must be extremely organized, motivated and a self-starter. + Ability to identify, measure, and manage key risks and controls. + Ability to manage multiple tasks and priorities. + Ability to work independently, multi-task, have great attention to detail and take ownership. + Able to lead conference calls and produce meeting agendas, materials, and minutes. + Strong problem-solving and decision-making skills. + Strong analytical skills to evaluate complex risk and control activities and processes. + Confident working with large datasets, undertaking data analysis, drawing out conclusions to identify and present options/evidence. + Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level. + Collaboration skills with multiple stakeholders across the Markets business, and broader Citi Enterprise Risk Management, Operations & Technology teams. + Proven experience in implementing sustainable solutions and improving processes. + Understanding of compliance laws, rules, regulations, and best practices. + Understanding of Citi's Policies, Standards, and Procedures. + Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word. ------------------------------------------------------ **Job Family Group:** Controls Governance & Oversight ------------------------------------------------------ **Job Family:** Cross-disciplinary Controls ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Primary Location:** Getzville New York United States ------------------------------------------------------ **Primary Location Full Time Salary Range:** $70,080.00 - $105,120.00 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ **Most Relevant Skills** Analytical Thinking, Business Acumen, Communication, Constructive Debate, Controls Assessment, Controls Lifecycle, Escalation Management, Issue Management, Risk Management, Stakeholder Management. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ **Anticipated Posting Close Date:** Oct 24, 2025 ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (*************************************************************************** ._ _View Citi's EEO Policy Statement (*********************************************** and the Know Your Rights (*********************************************************************************************** poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.