Senior Technical Product Manager jobs at Mastercard

Salary Range\: $123,000.00 to $215,250.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window\: https\://******************* Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions. At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The B2B Solutions team owns a suite of capabilities and products that give our corporate clients enhanced security, control and enriched data for their supplier payments. We are essential to our corporate clients and American Express. You will be joining a high-performing, global team that is rethinking the strategy for Global Commercial Services' products. As part of our team, you will evolve the strategy for Corporate Purchasing Card (CPC), evaluate innovative capabilities, and own the CPC P&L. You will be the expert on our customers and competitors and will collaborate with Blue Box stakeholders to bring the best experiences and products to market. How will you make an impact in this role? Responsibilities Drive product strategy rooted in customer needs, Amex's competitive advantage, industry trends and business impact. Inform our global 3-year roadmap Develop end-to-end customer experiences and define business requirements, working closely with Product Development, pricing, risk, GCO and Technology teams Own customer research and product construct validation activities, including surveys, Field focus groups, customer interviews, and test & learns Interface with external partners and global Amex teams to bring products & enhancements to market Develop go-to-market and sales enablement strategies to increase product acquisition and incremental volume in the US and globally Own the product P&L and articulate key levers of growth and profitability Define and monitor metrics of success to inform backlog prioritization and customer insights Be a B2B payments thought leader Minimum Qualifications 3+ years of work experience. Proactive, self-starter with excellent project management skills and the ability to manage multiple tasks effectively. Must have a proven track record of driving projects from conception through implementation Strong collaboration and influencing skills - must be able to deliver results in an environment which requires a high degree of coordination and alignment working with Field organizations, internal partners across GCS and American Express Superior written and oral communication skills with the ability to communicate frequently with senior leadership and customers Comfortable working in a dynamic, fast changing (and fun!) environment Proven ability to translate a broad range of insights and inputs (particularly customer needs) into a cohesive strategy and vision Thrives in ambiguous and fast-changing environment Preferred Qualifications Bachelor's degree preferred Product management or management consulting experience is a plus Knowledge of procure-to-pay processes, tail spend and supplier payments is preferred

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. **How will you make an impact** **in** **this role?** As the **Product Manager for User Enablement** , you will serve as the bridge between product development and our end users, ensuring that every product launch is both technically sound and meaningful to customers. You will own the **voice of the customer** throughout the product lifecycle, managing **user acceptance testing (UAT)** , coordinating **launch readiness** , and driving **continuous improvement** through data-informed feedback loops. **Working alongside Strategy and Product Development, you will:** + Champion customer empathy through user research, feedback collection, and engagement. + Develop and execute UAT plans that ensure product readiness and a smooth launch experience. + Partner with cross-functional teams such as engineering, design, marketing, and operations to translate product intent into measurable customer outcomes. + Define and monitor **launch success metrics** and lead post-launch evaluations. + Own the creation of **enablement materials** , including documentation, release notes, and dashboards that keep stakeholders aligned and informed. + Serve as the connection point in the **feedback loop** , bringing actionable insights from users back into strategy and development for continuous improvement. **Minimum Qualifications:** + 5 years of experience in **product management** , **customer success** , or **program enablement** within a digital product or technology environment. + Proven experience managing **UAT** , **launch readiness** , or **go-to-market enablement** activities for software products. + Strong analytical mindset with the ability to translate feedback and usage data into actionable product improvements. + Excellent communication and collaboration skills across product, design, and engineering teams. + Demonstrated ability to manage multiple priorities and deliver results in a fast-paced, cross-functional setting. + Experience with product documentation and stakeholder communications such as release notes, knowledge bases, and FAQs. **Preferred Qualifications:** + Experience in a **customer-facing product management** role or within **SaaS or platform environments** . + Background in **user research** , **customer experience** , or **design thinking** methodologies. + Familiarity with **agile product delivery** , **UAT frameworks** , and **product analytics tools** such as Amplitude or Mixpanel. + Strong understanding of **OKRs** , **roadmap management** , and how enablement contributes to strategic outcomes. + Experience leading **feedback loop initiatives** or customer advisory boards. + Skilled at working with both technical and non-technical stakeholders to drive user adoption and satisfaction. **Qualifications** Salary Range: $123,000.00 to $215,250.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. **Job:** Product **Primary Location:** US-New York-New York **Other Locations:** US-Arizona-Phoenix **Schedule** Full-time **Req ID:** 25022458

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? As the Product Manager for User Enablement, you will serve as the bridge between product development and our end users, ensuring that every product launch is both technically sound and meaningful to customers. You will own the voice of the customer throughout the product lifecycle, managing user acceptance testing (UAT), coordinating launch readiness, and driving continuous improvement through data-informed feedback loops. Working alongside Strategy and Product Development, you will: * Champion customer empathy through user research, feedback collection, and engagement. * Develop and execute UAT plans that ensure product readiness and a smooth launch experience. * Partner with cross-functional teams such as engineering, design, marketing, and operations to translate product intent into measurable customer outcomes. * Define and monitor launch success metrics and lead post-launch evaluations. * Own the creation of enablement materials, including documentation, release notes, and dashboards that keep stakeholders aligned and informed. * Serve as the connection point in the feedback loop, bringing actionable insights from users back into strategy and development for continuous improvement. Minimum Qualifications: * 5+ years of experience in product management, customer success, or program enablement within a digital product or technology environment. * Proven experience managing UAT, launch readiness, or go-to-market enablement activities for software products. * Strong analytical mindset with the ability to translate feedback and usage data into actionable product improvements. * Excellent communication and collaboration skills across product, design, and engineering teams. * Demonstrated ability to manage multiple priorities and deliver results in a fast-paced, cross-functional setting. * Experience with product documentation and stakeholder communications such as release notes, knowledge bases, and FAQs. Preferred Qualifications: * Experience in a customer-facing product management role or within SaaS or platform environments. * Background in user research, customer experience, or design thinking methodologies. * Familiarity with agile product delivery, UAT frameworks, and product analytics tools such as Amplitude or Mixpanel. * Strong understanding of OKRs, roadmap management, and how enablement contributes to strategic outcomes. * Experience leading feedback loop initiatives or customer advisory boards. * Skilled at working with both technical and non-technical stakeholders to drive user adoption and satisfaction. Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: * Competitive base salaries * Bonus incentives * 6% Company Match on retirement savings plan * Free financial coaching and financial well-being support * Comprehensive medical, dental, vision, life insurance, and disability benefits * Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need * 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The NAS organization has been building a program to drive more efficiency and productivity to how we develop, deliver and deploy products and capabilities. As a Data Product Manager on the NAS Product and Business Operations team, this individual will work within NAS and GMNS stakeholders to design reporting & metrics to help drive insights, understand product performance and enable informed management decisions. Reporting to the Director of NAS Business Planning & Reporting, the individual will work across NAS to develop dashboards which represent NAS products' contribution to the GMNS business. These dashboards for senior leadership will reflect OKR & KPI tracking, target metrics for success, and the impact of technology investment on the GMNS business. Leading stakeholder partnerships across the NAS Product organization will be a key responsibility for understanding strategic goals and metrics that quantify products' success. Partnering with the broader GMNS analytics team to build these leadership dashboards, this individual will lead the effort to progress the organization to more data-driven investment in NAS products. This is an exciting opportunity to join a growing team which organizes and delivers highly impactful information to the most senior leaders in the GMNS organization. **How will you make an impact in this role?** * Works across Analytics teams to design dashboards that support senior product leadership needs, including transaction volume trends, metrics for success, card member adoption, authorization rates, and geographical coverage * Leads stakeholder partnerships with product teams to collect and collaborate on requirements which will form the strategic roadmap for the metrics dashboards * Consults with product teams, inside and outside of NAS, on how/where they enable metrics collection for new product features so metrics can be sourced for the dashboard. * Works across NAS leadership to identify other reporting needs to drive better management oversight. * Marks key product launches in the dashboard and investigates the nuances in the data to determine what success can be directly attributed to said launches * Leads partnership with TRACE and NIC teams to ensure data reporting is visualized in a clean manner that accurately conveys the most important product story lines * Partners closely with their Director and VP to craft data-driven insights for product leadership **Minimum Qualifications:** * Experience as a data product manager working with data engineers to create clear, concise, and accurate reporting dashboards. Cornerstone experience is a plus. * Experience working across teams to identify reporting needs, identify data sourcing opportunities & develop reporting solutions * Ability to communicate across different teams & band levels to achieve outcomes. * Ability to build storylines using data to support trends & opportunities. * Excellent project management skills to deliver on commitments * Understanding of dashboard tools, with some experience in Power BI preferred. **Initial Success Criteria:** * Develop and maintain reporting that is used by NAS product leadership to drive product strategy & measure results * Ongoing insight into product teams' strategic goals via regular partnership touch bases with product teams * Clear insight into how product teams incorporate tracking in their product initiatives to inform sourcing of dashboard data * A framework for how investments in specific products drive success metrics of NAS product organization * Bringing analytics teams' along on our strategic journey and influencing what a successful NAS business reporting dashboard looks like **Qualifications** Salary Range: $123,000.00 to $215,250.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job:** Operations **Primary Location:** US-New York-New York **Schedule** Full-time **Req ID:** 25021906

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day. The Lending, Analytics, and Beyond the Card Products Team within U.S. Consumer Services manages a suite of lending & non-card products including Pay Over Time, Personal Loans, Plan It, Line, MyCredit Guide, and Insurance. This team also manages pricing strategies & capabilities and data & analytics for the US Consumer business. Within Lending, Analytics, and Beyond the Card Products, the U.S. Insurance Team owns a portfolio of No Additional Charge (NAC) and fee-based insurance products and services for customers across the Consumer, Small Business and Corporate portfolios, totaling $170M in Revenue. The Sr Manager, NAC Product Management, will play a pivotal role on this specific benefit vertical providing valuable insurance and non-insurance services and protections to 60+ million Card Members. The Sr Manager will manage 9 protection products in the Retail and Travel verticals. This includes managing and creating the strategic vision for the NAC book of business focused on continuous product innovation, improving customer experience, and all core aspects of product management (e.g., P&L management, engagement strategies, customer sentiment, performance reporting, and complaint tracking), product strategy (e.g., value proposition definition, product refresh), and external partnership management, to offer these key products. This role requires close collaboration across American Express, including Card Product teams, Amex Assurance Company, Technologies, Legal, Compliance, Marketing, Amex Travel, Finance and Servicing. This is a great opportunity to not only get hands-on experience maintaining innovative products embedded across a wide portfolio of consumer and commercial cards, but also to hone knowledge and expertise in managing products and strategic partner relationships. Key Responsibilities * Define and manage the NAC product strategy and roadmap to align with business goals and objectives. * Effectively manage the P&L and execute high-priority COCMs reduction strategies and broader product efficiency initiatives. * Partner with internal and external partners and stakeholders to lead contract negotiations and achieve joint business objectives. * Lead critical product lifecycle workstreams, managing initiatives from ideation to successful delivery or sunset decisions, within established timeframes. * Oversee operational excellence and issue resolution, ensuring timely and effective solutions, and ensuring products comply with regulations. * Build a robust reporting framework to monitor KPIs to assess product performance and provide insights. * Lead a direct report in NAC through product workstreams, including market research, competitive analysis, customer sentiment (NPS, RFT, complaints), invoice process, and monthly reporting. Minimum Qualifications * Bachelor's Degree or 5 years of work experience. * Strong project management and analytic skills * Self-starter with the ability to work independently and drive projects to completion * Energetic team player with a passion for our customers * Highly organized with attention to detail * Highly adaptable and able to balance multiple priorities in dynamic environment * Exceptional oral and written communication skills with the ability to partner with cross-functional teams and influence decisions * Solutions-oriented mindset and critical thinker * Prior experience with project management * Prior experience with insurance sector Preferred Qualifications * Prior experience with project management * Prior experience with insurance sector Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: * Competitive base salaries * Bonus incentives * 6% Company Match on retirement savings plan * Free financial coaching and financial well-being support * Comprehensive medical, dental, vision, life insurance, and disability benefits * Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need * 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. **How will you make an impact in this role?** The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day. The Lending, Analytics, and Beyond the Card Products Team within U.S. Consumer Services manages a suite of lending & non-card products including Pay Over Time, Personal Loans, Plan It, Line, MyCredit Guide, and Insurance. This team also manages pricing strategies & capabilities and data & analytics for the US Consumer business. Within Lending, Analytics, and Beyond the Card Products, the U.S. Insurance Team owns a portfolio of No Additional Charge (NAC) and fee-based insurance products and services for customers across the Consumer, Small Business and Corporate portfolios, totaling $170M in Revenue. The Sr Manager, NAC Product Management, will play a pivotal role on this specific benefit vertical providing valuable insurance and non-insurance services and protections to 60 million Card Members. The Sr Manager will manage 9 protection products in the Retail and Travel verticals. This includes managing and creating the strategic vision for the NAC book of business focused on continuous product innovation, improving customer experience, and all core aspects of product management (e.g., P&L management, engagement strategies, customer sentiment, performance reporting, and complaint tracking), product strategy (e.g., value proposition definition, product refresh), and external partnership management, to offer these key products. This role requires close collaboration across American Express, including Card Product teams, Amex Assurance Company, Technologies, Legal, Compliance, Marketing, Amex Travel, Finance and Servicing. This is a great opportunity to not only get hands-on experience maintaining innovative products embedded across a wide portfolio of consumer and commercial cards, but also to hone knowledge and expertise in managing products and strategic partner relationships. **Key Responsibilities** + Define and manage the NAC product strategy and roadmap to align with business goals and objectives. + Effectively manage the P&L and execute high-priority COCMs reduction strategies and broader product efficiency initiatives. + Partner with internal and external partners and stakeholders to lead contract negotiations and achieve joint business objectives. + Lead critical product lifecycle workstreams, managing initiatives from ideation to successful delivery or sunset decisions, within established timeframes. + Oversee operational excellence and issue resolution, ensuring timely and effective solutions, and ensuring products comply with regulations. + Build a robust reporting framework to monitor KPIs to assess product performance and provide insights. + Lead a direct report in NAC through product workstreams, including market research, competitive analysis, customer sentiment (NPS, RFT, complaints), invoice process, and monthly reporting. **Minimum Qualifications** + Bachelor's Degree or 5 years of work experience. + Strong project management and analytic skills + Self-starter with the ability to work independently and drive projects to completion + Energetic team player with a passion for our customers + Highly organized with attention to detail + Highly adaptable and able to balance multiple priorities in dynamic environment + Exceptional oral and written communication skills with the ability to partner with cross-functional teams and influence decisions + Solutions-oriented mindset and critical thinker + Prior experience with project management + Prior experience with insurance sector **Preferred Qualifications** + Prior experience with project management + Prior experience with insurance sector **Qualifications** Salary Range: $103,750.00 to $174,750.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** **Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.** **Job:** Marketing **Primary Location:** US-New York-New York **Schedule** Full-time **Req ID:** 25022222

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. American Express Travel Related Services Company, Inc. seeks Senior Managers, Digital Product Management to support the development of software products in alignment with business objectives and create business and technical documentation as required by the development lifecycle. Define product scope and objectives, ensure compliance with standards and best practices, and drive production issue management, analysis, and issue tracking. Ensure product and capability areas are controlled through a defined roadmap aimed at improving time to market, reduced operational risk, and increased business value. Within product development, create features, user stories, and acceptance criteria within business and technology initiatives. Work closely with technology teams to develop, test, and deliver defined product capabilities and rapidly iterate new solutions. Position requires a Master's degree in Computer Science, Engineering, Information Systems, Business Administration, or a related field, and 2 years of experience with product design and development. Experience must include 1 year of experience with each of the following: Business systems analysis, including requirements analysis and definition; root cause analysis and developing business process flows; defining, measuring and reporting Key Performance Indicators (KPI) for delivered products and outcomes; enhancing existing data management processes; leading and influencing development partners in a cross-functional environment; data analysis using SQL; Scaled Agile (SAFe) principles; Jira, Putty, Rally, Scrum methodologies, and User Acceptance Testing (UAT). Telecommuting is available up to 2 days per week. Job Location: New York, NY **Qualifications** Salary Range: $160,805.00 to $172,000.00 annually We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider a number of job-related factors, including experience and location. #LI-DNI #FB-DNI #IN-DNI #TW-DNI #GD-DNI **Job:** Technologies **Primary Location:** US-New York-New York **Schedule** Full-time **Req ID:** 25023143

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. American Express Travel Related Services Company, Inc. seeks Senior Managers, Digital Product Management to support the development of software products in alignment with business objectives and create business and technical documentation as required by the development lifecycle. Define product scope and objectives, ensure compliance with standards and best practices, and drive production issue management, analysis, and issue tracking. Ensure product and capability areas are controlled through a defined roadmap aimed at improving time to market, reduced operational risk, and increased business value. Within product development, create features, user stories, and acceptance criteria within business and technology initiatives. Work closely with technology teams to develop, test, and deliver defined product capabilities and rapidly iterate new solutions. Position requires a Master's degree in Computer Science, Engineering, Information Systems, Business Administration, or a related field, and 2 years of experience with product design and development. Experience must include 1 year of experience with each of the following: Business systems analysis, including requirements analysis and definition; root cause analysis and developing business process flows; defining, measuring and reporting Key Performance Indicators (KPI) for delivered products and outcomes; enhancing existing data management processes; leading and influencing development partners in a cross-functional environment; data analysis using SQL; Scaled Agile (SAFe) principles; Jira, Putty, Rally, Scrum methodologies, and User Acceptance Testing (UAT). Telecommuting is available up to 2 days per week. Job Location: New York, NY Salary Range: $160,805.00 to $172,000.00 annually We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: * Competitive base salaries * Bonus incentives * 6% Company Match on retirement savings plan * Free financial coaching and financial well-being support * Comprehensive medical, dental, vision, life insurance, and disability benefits * 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider a number of job-related factors, including experience and location. #LI-DNI #FB-DNI #IN-DNI #TW-DNI #GD-DNI

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. **How will you make an impact in this role?** + Lead delivery of large-scale, cross-functional programs involving multiple teams, systems, and stakeholders + Drive alignment to enterprise outcomes and OKRs, ensuring business and technology readiness + Establish and enforce governance frameworks, change controls, and audit-compliant documentation. + Own end-to-end execution-from epic and PI planning to milestone management and delivery tracking. + Monitors and communicates progress of project delivery by cost, scope, schedule and including the assessment of risks/issues + Identifies the project critical path and closely manage those activities + Identifies inter-team and external technical dependencies + Provides and consolidates inputs for leadership updates on delivery status and key decisions needed to support project delivery + Proactively identify and resolve risks, interdependencies, and delivery challenges across workstreams + Ensure mitigation plans are in place, escalations are managed, and delivery confidence is maintained **Minimum Qualifications:** + Masters/bachelor's degree in computer science, Business Management/Administration, Information Systems Technology or related field + Experience in project/program management; experience in Agile/SAFe delivery environments strongly preferred. + Good to have - Rally/JIRA/Confluence experience + Good to have - Agile/Scrum methodology experience + Excellent time management skills with ability to manage multiple projects + Prior relevant Technology and business work experience + Ability to work with Engineers, Product Managers and Vendors to achieve project goals **Required Skills:** + Strong strategic thinking and execution orientation; able to navigate ambiguity and align efforts with enterprise priorities + Ability to collaborate across teams and bring different opinions to consensus + Ability to maintain a high attention to detail in a deadline-driven work environment + Strong verbal and written communication skills with demonstrated experience engaging cross-functional stakeholders and business partners + Understanding of project management process, project management software tools, templates, and management techniques + Experience in risk management disciplines + Working knowledge of agile and lean software development methodologies, and the importance of iteration and continuous validation + Strong strategic thinker with the ability to prioritize tasks and drive results across various initiatives + Strong organizational and project management skills with ability to multi-task and manage multiple work-streams + Ability to analyze issues and business use cases, document analysis, and execute plans to action + Ability to work under pressure and adapt quickly in an environment with evolving business demands + Excellent relationship and influence management skills with the ability to build productive relationships across teams and levels of seniority + Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged + Confident with the ability to challenge the status quo and drive innovation - articulate point of view with a rationale and be able to defend it + Proven ability to build collaborative, trusting cross-functional relationships across diverse set of stakeholders + Excellent problem solving and analytical skills with comfort with data-driven decision making + Strong interpersonal and communication skills **Qualifications** Salary Range: $90,000.00 to $165,000.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. **Job:** Product **Primary Location:** US-New York-New York **Schedule** Full-time **Req ID:** 25014686

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences-from payments to rewards to servicing-that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers' lives and help set us apart in the industry. Find your place in digital product on #TeamAmex. Amex Digital Labs is responsible for catalyzing innovation at American Express by originating, incubating, and managing products and platforms that are essential to our customers' lives. We are a fast-paced team that leverages emerging technologies to develop digital payment and financial services products, customer servicing solutions, and engaging membership experiences. We often collaborate with top technology companies and strategic partners to bring products to market. We are looking for a Product Manager to manage new features and products that are uniquely enabled by Web3 technology on our newly released Amex Passport product. The person taking this role will create novel features across travel, dining, and entertainment to create habitual engagement with our Card Members. They'll work with broader team to invent new offerings that drive connections with our Card Members. This Product Manager will be required to conduct market research pinpointing customer needs, determine the customer experience, work cross-functionally to drive and articulate requirements, deliver product features, define complex architecture in collaboration with tech, and evolve the product backlog. This person will also own product analytics - monitoring performance metrics, uncovering insights, and identifying opportunities for optimization. They'll be responsible for reporting results and trends to key partners and helping guide data-driven decisions. The Product Manager, along with the Product Director, will represent the product with internal and external audiences. **Primary responsibilities:** + Balance the needs of customers, internal stakeholders, leadership, and partners, to define product features, user stories, acceptance criteria, user experience, product roadmap and backlog + Collaborate with internal teams to shepherd your product through the development process, advocating to create the best outcomes + Partner with engineers and solutions architects to identify technical solutions, assess technical tradeoffs, define API specs, and deliver product features/platform capabilities. + Set and supervise development/release timelines, navigate intricate dependencies, and communicate impacts to partners. + Form hypotheses, define metrics, analyze KPI's, and collect customer feedback in order to continuously improve the product and refine feature backlog. + Support Business Development and Marketing teams with go-to-market strategy and execution + Digest and ensure compliance with legal regulations/requirements and create the best outcome possible for customers while meeting those requirements. This includes addressing and responding to audit requests. + Coordinate across internal/external teams to launch features in market and manage products post-launch. + Maintain pulse on external trends and marketplace dynamics impacting the web3 and crypto industry + Participate in the New Product Development process by contributing to the development of existing ideas or by pitching their own. + We are seeking a Product Manager with a passion for technology, a clear focus on the customer, strong communication skills, and the ability to provide clarity and direction across teams. **Key qualifications:** + 3 years experience in new product development, product management, software engineering or similar role + Strong working knowledge of Cryptocurrencies, Blockchain and Digital Assets (including custodial and non-custodial wallets, wallet sharding, key storage etc.) + Enthusiasm for exceptional products and services, deep customer empathy, keen product intuition, and skilled at articulation of product functionality + Ability to influence key internal stakeholders. + Understanding of tech and product development processes, known as a "business person who can talk tech." + Ability to reconcile competing needs across customers, stakeholders, and partners; gather the information, assess tradeoffs and risks, gain consensus, make an informed decision, and support that decision with compelling evidence. + Curiosity and hunger to know how things work and ability to use that knowledge to make connections and find opportunities, with an entrepreneurial mentality. + Detail oriented, able to identify key questions, and assess how pieces of the puzzle interact and affect the overall project. + Ability to recognize issues quickly and determine how to get a resolution through creative and efficient problem solving. + Skilled at transitioning back and forth between big picture strategy and nitty gritty details + Adaptability: able to change your approach based on your audience. + Team player, flexibility, and comfortable with ambiguity + Highly organized + Willing to take initiative and be accountable for results. + Excellent communication skills across distributed and global teams with ability to engage, influence, and inspire partners to drive collaboration and alignment. + Willingness to be creative within the bounds of the highly regulated environment that is, financial services. **Qualifications** Salary Range: $103,750.00 to $174,750.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. **Job:** Product **Primary Location:** US-New York-New York **Schedule** Full-time **Req ID:** 25021641

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Digital Labs is a high impact group within American Express with a mission to build on Amex's legacy of reinvention to lead innovation in FinTech and create products that make a difference in our customers' lives. Our team focuses on crafting leading digital payment solutions, using our world-class servicing network and lifestyle assets to deliver outstanding digital experiences, and thinking entrepreneurially about emerging technologies to help drive new opportunities for American Express. As a senior product manager in the team, you will work with colleagues in the U.S and U.K in shaping how we leverage AI and data to drive a more personalized and engaging user experience. Your focus will be on ensuring that the recommendation engine meets our business goals and provides an optimal customer experience across multiple products, while working closely with cross-functional teams to monitor performance, refine models, and drive data-driven enhancements. This is a highly collaborative and cross-functional role, working in close partnership with key partners in Engineering, Decision Science, Ventures, as well as Labs Business Development & Product Enablement teams. **How will you make an impact in this role?** + Proficient understanding of artificial intelligence and machine learning concepts, with hands-on experience in applying these technologies to product development. + Demonstrated track record of successfully implementing personalization strategies in digital products or services, utilizing AI-driven algorithms to enhance user experience and engagement. + Strong analytical skills, capable of interpreting data insights to inform product decisions and optimize algorithms for personalized recommendations. + Experience working cross-functionally with engineering, data science, and business teams to translate business objectives into technical requirements for AI-powered features. + Excellent communication skills with the ability to articulate complex technical concepts to non-technical stakeholders and collaborate effectively in a fast-paced, agile environment. **Minimum Qualifications:** + Experience working as a senior product manager (or equivalent) with team leadership responsibilities in a forward-thinking, fast paced team environment + Experience in product development using Agile principles in partnership with engineering teams + Experience in using traditional AI/ML models to drive a new product/solution in the product development lifecycle + Proven ability to track and successfully complete complex programs/projects on time, while keeping all stakeholder groups informed and satisfied + Passionate and highly experienced about emerging technology and AI - able to succinctly describe the latest trends and provide thought leadership on their relevance to American Express + Experience of using a structured approach to innovate new products that successfully meet the needs of the identified target audience. + Experience with data and analytics to drive decision making and product improvement + Ability to communicate effectively at all levels, including concise verbal and written executive-level communications + Demonstrated ability to work in a highly collaborative environment with heavy emphasis on partnership + Demonstrate leadership and organizational skills + Evidence of managing a creative, innovative set of AI products and teams focused on the delivery of strategic priorities. + Basic statistics skills acquired through academic study (i.e. math, computer science, engineering, economics, physics) or comparable work experience. **Preferred Qualifications:** + Experience with building recommender models **Qualifications** Salary Range: $103,750.00 to $174,750.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job:** Product **Primary Location:** US-New York-New York **Schedule** Full-time **Req ID:** 25022808

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues. The Digital Workplace Team at American Express is entering into a new phase of technology transformation driven by opportunities to improve Colleague experience, raise productivity and collaboration, and drive operational efficiency of all service and infrastructure operations. If you have the talent and desire to deliver innovative products and services at a rapid pace, with hands on experience and critical thinking, in areas of productivity and collaboration software suites, endpoint computing and security, mobile platforms, data management and analytics, and software engineering, join our architecture team to help with our transformation journey! **How will you make an impact in this role?** Help shape how thousands of colleagues meet, collaborate, and get work done. As a standout product leader in Digital Workplace, you're pivotal to the success of the Enterprise Meeting Experience-turning strategy and vision into continuous, real-world value. You enhance, integrate, and implement capabilities that make every meeting exceptional and consistent across the enterprise. You bring deep expertise in Enterprise Meeting technologies and integrations, backed by a track record of delivering impactful, transformational solutions at scale. Every day, you collaborate with business leaders and partner with technology teams to co-create and deliver the product vision, drive the roadmap and backlog, actively participating in every phase of the iteration process, while being a champion of cross-functional collaboration. Working across Business and Technology, you translate data and sentiment driven requirements into crisp features for Agile teams to implement. You break complex problems into the value drivers that matter, identify opportunities for transformation, assess alternative solutions through rigorous industry research, and clearly articulate how every deliverable meets customer and colleague needs-so the Enterprise Meeting Experience keeps improving, every single day. + Possesses extensive knowledge and experience of industry leading digital meeting capabilities, integration potential, industry & marketplace trends, and how these align to the colleague value proposition + Collaborates with colleagues, stakeholders, and partners, to define a product vision and strategy that is aligned with the high-level product roadmap with clearly defined business metrics (OKRs) and targets (KPIs) + In conjunction with the Product Director, leads the feature backlog creation for the Meeting Experience through direct input with colleagues, analysts, developers and architects and knowledge of the domain + Communicates and build consensus across disciplines when crafting and executing on the product roadmap + Supports development of appropriate tracking and reporting to evaluate post launch product performance, analyzing ROI and product optimization recommendations + Identify risks, challenges and opportunities, with a maniacal focus on strong risk management posture + Demonstrates a highly collaborative cross-functional approach with relevant teams to deliver on the product scope + Translates product roadmaps into well-defined product requirements for POs to develop stories and acceptance criteria + Partners with the design and technology teams to develop, test, deliver the defined capabilities, and rapidly iterate on new solutions + Leverages insights and analytics to form a picture of the colleague experience and sentiment to continually level up the Meeting Experience, alongside measuring the impact and success of new capabilities + Reviews and partners with engineering to conduct sprint-related or general functionality demos to stakeholders + Coordinates communications and facilitates risks and issues resolution or change tied to the product backlog & development lifecycle **Minimum Qualifications:** + 5 years of experience as a Product Manager with proven track record in delivering results at pace alongside defining impactful product visions and strategies + Experience in delivering within Agile methodologies + Proven track record managing large, complex features or products with multiple partners + Bachelor's Degree in related field required; advanced degree preferred + Extensive knowledge and experience product managing Enterprise SaaS meeting platforms (e.g. Webex, Zoom, Teams and Google Meet) and integration capabilities + Familiarity with reporting/analytical applications **Qualifications** Salary Range: $103,750.00 to $174,750.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** * Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job:** Technology **Primary Location:** US-New York-New York **Schedule** Full-time **Req ID:** 25020864

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Digital Labs is a high impact group within American Express with a mission to build on Amex's legacy of reinvention to lead innovation in FinTech and create products that make a difference in our customers' lives. Our team focuses on crafting leading digital payment solutions, using our world-class servicing network and lifestyle assets to deliver outstanding digital experiences, and thinking entrepreneurially about emerging technologies to help drive new opportunities for American Express. As a senior product manager in the team, you will work with colleagues in the U.S and U.K in shaping how we leverage AI and data to drive a more personalized and engaging user experience. Your focus will be on ensuring that the recommendation engine meets our business goals and provides an optimal customer experience across multiple products, while working closely with cross-functional teams to monitor performance, refine models, and drive data-driven enhancements. This is a highly collaborative and cross-functional role, working in close partnership with key partners in Engineering, Decision Science, Ventures, as well as Labs Business Development & Product Enablement teams. How will you make an impact in this role? * Proficient understanding of artificial intelligence and machine learning concepts, with hands-on experience in applying these technologies to product development. * Demonstrated track record of successfully implementing personalization strategies in digital products or services, utilizing AI-driven algorithms to enhance user experience and engagement. * Strong analytical skills, capable of interpreting data insights to inform product decisions and optimize algorithms for personalized recommendations. * Experience working cross-functionally with engineering, data science, and business teams to translate business objectives into technical requirements for AI-powered features. * Excellent communication skills with the ability to articulate complex technical concepts to non-technical stakeholders and collaborate effectively in a fast-paced, agile environment. Minimum Qualifications: * Experience working as a senior product manager (or equivalent) with team leadership responsibilities in a forward-thinking, fast paced team environment * Experience in product development using Agile principles in partnership with engineering teams * Experience in using traditional AI/ML models to drive a new product/solution in the product development lifecycle * Proven ability to track and successfully complete complex programs/projects on time, while keeping all stakeholder groups informed and satisfied * Passionate and highly experienced about emerging technology and AI - able to succinctly describe the latest trends and provide thought leadership on their relevance to American Express * Experience of using a structured approach to innovate new products that successfully meet the needs of the identified target audience. * Experience with data and analytics to drive decision making and product improvement * Ability to communicate effectively at all levels, including concise verbal and written executive-level communications * Demonstrated ability to work in a highly collaborative environment with heavy emphasis on partnership * Demonstrate leadership and organizational skills * Evidence of managing a creative, innovative set of AI products and teams focused on the delivery of strategic priorities. * Basic statistics skills acquired through academic study (i.e. math, computer science, engineering, economics, physics) or comparable work experience. Preferred Qualifications: * Experience with building recommender models Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: * Competitive base salaries * Bonus incentives * 6% Company Match on retirement savings plan * Free financial coaching and financial well-being support * Comprehensive medical, dental, vision, life insurance, and disability benefits * Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need * 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences-from payments to rewards to servicing-that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers' lives and help set us apart in the industry. Find your place in digital product on #TeamAmex. Amex Digital Labs is responsible for catalyzing innovation at American Express by originating, incubating, and managing products and platforms that are essential to our customers' lives. We are a fast-paced team that leverages emerging technologies to develop digital payment and financial services products, customer servicing solutions, and engaging membership experiences. We often collaborate with top technology companies and strategic partners to bring products to market. We are looking for a Product Manager to manage new features and products that are uniquely enabled by Web3 technology on our newly released Amex Passport product. The person taking this role will create novel features across travel, dining, and entertainment to create habitual engagement with our Card Members. They'll work with broader team to invent new offerings that drive connections with our Card Members. This Product Manager will be required to conduct market research pinpointing customer needs, determine the customer experience, work cross-functionally to drive and articulate requirements, deliver product features, define complex architecture in collaboration with tech, and evolve the product backlog. This person will also own product analytics - monitoring performance metrics, uncovering insights, and identifying opportunities for optimization. They'll be responsible for reporting results and trends to key partners and helping guide data-driven decisions. The Product Manager, along with the Product Director, will represent the product with internal and external audiences. Primary responsibilities: * Balance the needs of customers, internal stakeholders, leadership, and partners, to define product features, user stories, acceptance criteria, user experience, product roadmap and backlog * Collaborate with internal teams to shepherd your product through the development process, advocating to create the best outcomes * Partner with engineers and solutions architects to identify technical solutions, assess technical tradeoffs, define API specs, and deliver product features/platform capabilities. * Set and supervise development/release timelines, navigate intricate dependencies, and communicate impacts to partners. * Form hypotheses, define metrics, analyze KPI's, and collect customer feedback in order to continuously improve the product and refine feature backlog. * Support Business Development and Marketing teams with go-to-market strategy and execution * Digest and ensure compliance with legal regulations/requirements and create the best outcome possible for customers while meeting those requirements. This includes addressing and responding to audit requests. * Coordinate across internal/external teams to launch features in market and manage products post-launch. * Maintain pulse on external trends and marketplace dynamics impacting the web3 and crypto industry * Participate in the New Product Development process by contributing to the development of existing ideas or by pitching their own. * We are seeking a Product Manager with a passion for technology, a clear focus on the customer, strong communication skills, and the ability to provide clarity and direction across teams. Key qualifications: * 3+ years experience in new product development, product management, software engineering or similar role * Strong working knowledge of Cryptocurrencies, Blockchain and Digital Assets (including custodial and non-custodial wallets, wallet sharding, key storage etc.) * Enthusiasm for exceptional products and services, deep customer empathy, keen product intuition, and skilled at articulation of product functionality * Ability to influence key internal stakeholders. * Understanding of tech and product development processes, known as a "business person who can talk tech." * Ability to reconcile competing needs across customers, stakeholders, and partners; gather the information, assess tradeoffs and risks, gain consensus, make an informed decision, and support that decision with compelling evidence. * Curiosity and hunger to know how things work and ability to use that knowledge to make connections and find opportunities, with an entrepreneurial mentality. * Detail oriented, able to identify key questions, and assess how pieces of the puzzle interact and affect the overall project. * Ability to recognize issues quickly and determine how to get a resolution through creative and efficient problem solving. * Skilled at transitioning back and forth between big picture strategy and nitty gritty details * Adaptability: able to change your approach based on your audience. * Team player, flexibility, and comfortable with ambiguity * Highly organized * Willing to take initiative and be accountable for results. * Excellent communication skills across distributed and global teams with ability to engage, influence, and inspire partners to drive collaboration and alignment. * Willingness to be creative within the bounds of the highly regulated environment that is, financial services. Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: * Competitive base salaries * Bonus incentives * 6% Company Match on retirement savings plan * Free financial coaching and financial well-being support * Comprehensive medical, dental, vision, life insurance, and disability benefits * Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need * 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues. The Digital Workplace Team at American Express is entering into a new phase of technology transformation driven by opportunities to improve Colleague experience, raise productivity and collaboration, and drive operational efficiency of all service and infrastructure operations. If you have the talent and desire to deliver innovative products and services at a rapid pace, with hands on experience and critical thinking, in areas of productivity and collaboration software suites, endpoint computing and security, mobile platforms, data management and analytics, and software engineering, join our architecture team to help with our transformation journey! How will you make an impact in this role? Help shape how thousands of colleagues meet, collaborate, and get work done. As a standout product leader in Digital Workplace, you're pivotal to the success of the Enterprise Meeting Experience-turning strategy and vision into continuous, real-world value. You enhance, integrate, and implement capabilities that make every meeting exceptional and consistent across the enterprise. You bring deep expertise in Enterprise Meeting technologies and integrations, backed by a track record of delivering impactful, transformational solutions at scale. Every day, you collaborate with business leaders and partner with technology teams to co-create and deliver the product vision, drive the roadmap and backlog, actively participating in every phase of the iteration process, while being a champion of cross-functional collaboration. Working across Business and Technology, you translate data and sentiment driven requirements into crisp features for Agile teams to implement. You break complex problems into the value drivers that matter, identify opportunities for transformation, assess alternative solutions through rigorous industry research, and clearly articulate how every deliverable meets customer and colleague needs-so the Enterprise Meeting Experience keeps improving, every single day. * Possesses extensive knowledge and experience of industry leading digital meeting capabilities, integration potential, industry & marketplace trends, and how these align to the colleague value proposition * Collaborates with colleagues, stakeholders, and partners, to define a product vision and strategy that is aligned with the high-level product roadmap with clearly defined business metrics (OKRs) and targets (KPIs) * In conjunction with the Product Director, leads the feature backlog creation for the Meeting Experience through direct input with colleagues, analysts, developers and architects and knowledge of the domain * Communicates and build consensus across disciplines when crafting and executing on the product roadmap * Supports development of appropriate tracking and reporting to evaluate post launch product performance, analyzing ROI and product optimization recommendations * Identify risks, challenges and opportunities, with a maniacal focus on strong risk management posture * Demonstrates a highly collaborative cross-functional approach with relevant teams to deliver on the product scope * Translates product roadmaps into well-defined product requirements for POs to develop stories and acceptance criteria * Partners with the design and technology teams to develop, test, deliver the defined capabilities, and rapidly iterate on new solutions * Leverages insights and analytics to form a picture of the colleague experience and sentiment to continually level up the Meeting Experience, alongside measuring the impact and success of new capabilities * Reviews and partners with engineering to conduct sprint-related or general functionality demos to stakeholders * Coordinates communications and facilitates risks and issues resolution or change tied to the product backlog & development lifecycle Minimum Qualifications: * 5+ years of experience as a Product Manager with proven track record in delivering results at pace alongside defining impactful product visions and strategies * Experience in delivering within Agile methodologies * Proven track record managing large, complex features or products with multiple partners * Bachelor's Degree in related field required; advanced degree preferred * Extensive knowledge and experience product managing Enterprise SaaS meeting platforms (e.g. Webex, Zoom, Teams and Google Meet) and integration capabilities * Familiarity with reporting/analytical applications Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: * Competitive base salaries * Bonus incentives * 6% Company Match on retirement savings plan * Free financial coaching and financial well-being support * Comprehensive medical, dental, vision, life insurance, and disability benefits * Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need * 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** * Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Credit & Fraud Risk (CFR) manages risk strategies across all markets and portfolios to minimize the company's credit and fraud losses while promoting business growth and delivering superior customer service. The objective of the Credit & Fraud Risk Control Management Risk Identification, Assessment & Testing team is to identify, assess, mitigate, and report on Operational Risk within the BU processes of the Credit & Fraud Risk to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk. Credit & Fraud Risk (CFR) is looking for a Manager of Risk Identification, Assessment, Testing & Reporting to be part of a dynamic team focused on control management, which is embedded in the everyday operations of our organization. This position will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. This role will focus on overseeing key operational risk processes including risk assessments RCSAs. **How will you make an impact in this role?** + The Manager, CFR Risk ID, Assessment, Testing & Reporting will: + Facilitate CFR Teams in their risk assessments performance (e.g., Risk Control Self-Assessment (RCSAs)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic RCSA reviews and update assessment criteria to align with regulatory updates) + Provide additional identification of risks throughout business processes and systems (along with business process owners) + Lead control monitoring (supplemental to BU process owners testing) and proactively communicate key OR trends, activities, and events to senior management, to facilitate informed decision-making + Proactively identify areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus) + Compile thematic risk reporting (levels, trends, causes) to provide actionable insights to BU on current risk levels, emerging trends and root causes + Categorize controls and map against risks and processes (e.g., cross-BU process-control mapping) + Champion risk management practices within the business + Develop risk dashboards and key risk indicators (KRIs) for ongoing monitoring + Develop risk profiles and maintain an updated risk register(s) **Minimum Qualifications** + Experience in operational risk management (e.g., within Risk and/or Internal Audit function) + Understanding of critical operational risk management lifecycle activities + Excellent project management, communication, and interpersonal skills, with an ability to interact and gain support from BU/Technology partners + Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards + Experience within the financial services industry + Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively + Preferred Qualifications + Bachelor's degree in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous + Experience in at least one of the following: Providing identification of operational risks throughout business processes and systems + Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met + Enhancing risk assessments and associated methodologies + Leading independent control monitoring, including identification of control improvements + Identifying areas of risk for intervention, including conducting independent quality assurance and process testing + Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes **Qualifications** Salary Range: $89,250.00 to $150,250.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. **Job:** Risk **Primary Location:** US-New York-New York **Schedule** Full-time **Req ID:** 25018637

Model Risk Management (MRM) is a critical part of Citi's Global Risk Management organization, providing independent oversight of models used across the firm to manage risk and inform key business decisions. The System Strategy and Oversight (SSO) team within MRM is responsible for the driving the product strategy, program management, governance, and continuous enhancement of the Model Risk Management System (MRMS). We are seeking a **Product Management Lead Analyst Vice President** with demonstrated ownership capabilities, strong product management expertise, and a proven ability to drive system and process transformation initiatives. The successful candidate will play an integral role in modernizing Citi's model risk infrastructure, delivering solutions that ensure operational excellence, regulatory compliance, and strategic alignment. **Responsibilities:** + Lead initiatives to redesign and reengineer the Model Risk Management System (MRMS) in alignment with Citi's Model Risk Management Policy, Procedures, and broader system strategy. + Translate policy and procedural requirements into detailed process flows, system requirements, and actionable project plans, identifying opportunities for streamlining, automation, and enhanced controls. + Collaborate closely with internal stakeholders across Risk, Model Development, Validation, Technology, and Business Management functions to deliver integrated, effective system solutions. + Author comprehensive business requirements documents (BRDs) and partner with technology teams to oversee solution design, development, and implementation. + Drive system enhancements that simplify model lifecycle management processes, integrate emerging technologies such as Gen AI, and improve risk metrics reporting and documentation digitization. + Provide governance over IT project delivery, ensuring initiatives are completed on time, within scope, and aligned with budgetary and strategic objectives. + Define and oversee system quality standards, preventive control mechanisms, user acceptance testing (UAT) processes, and end-user training programs. + Maintain strong control, governance, and documentation practices in line with Citi standards and regulatory expectations. + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. **Qualifications:** + Minimum 5 years of professional experience, including 3+ years in product development, technology-driven system enhancement, or project management roles. + Prior experience in model risk management, model development, model validation, or similar risk/control functions within financial institutions strongly preferred. + Familiarity with regulatory guidance on model risk management, including SR 11-7 and SR 15-18, is highly desirable. + Demonstrated success leading cross-functional initiatives involving risk management, technology, and process reengineering. + Hands-on experience with database design, SQL for analysis, and reporting frameworks. + Working knowledge of emerging technologies, including experience building Proofs-of-Concept (POCs) in Python, R, or similar programming languages, is advantageous. + Strong project management discipline, with proven ability to manage initiatives through full lifecycle execution. + Proficiency in Jira (for backlog management), Confluence (for documentation), and Microsoft Office tools (Excel, Word, PowerPoint, Visio). **Skills:** + Strong analytical and problem-solving skills with a practical, execution-focused approach. + Excellent written and verbal communication skills, capable of producing high-quality executive-level materials. + Ability to work independently and collaboratively across multiple teams and business lines. + Exceptional organizational skills, with the ability to manage multiple projects and priorities simultaneously. + Strong attention to detail combined with the ability to see the broader strategic context. + Ownership mindset: commitment to seeing initiatives through from conception to delivery, proactively identifying and resolving challenges. **Education:** + Master's degree in Finance, Mathematics, Computer Science, Engineering, or a related discipline with 5+ years, OR + Bachelor's degree with at least 7+ years of highly relevant professional experience. ------------------------------------------------------ **Job Family Group:** Product Management and Development ------------------------------------------------------ **Job Family:** Product Management ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Primary Location:** Long Island City New York United States ------------------------------------------------------ **Primary Location Full Time Salary Range:** $129,840.00 - $194,760.00 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ **Anticipated Posting Close Date:** Dec 04, 2025 ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (*************************************************************************** ._ _View Citi's EEO Policy Statement (*********************************************** and the Know Your Rights (*********************************************************************************************** poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Principal Product Manager Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Principal Product Manager Who is Mastercard? We work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results. About the Role The Global Network Architecture Team is looking for an experienced Product Manager to join our organization and help drive the development of second wave network automation solutions. The ideal candidate will have deep background in software development/automation methodologies and how they can empower digital infrastructure. In this role you will work with a world-class team of Infrastructure architects and software engineers to define, develop and deploy software defined networking & automation solutions across the global Mastercard network. Role * Define and evolve the product vision and long-term strategy for Network Automation * Align product goals with broader business and infrastructure objectives. * Collaborate with internal stakeholders to understand business needs and translate them into detailed technical requirements and functional specifications. * Build and maintain product roadmap and strategies * Prioritize features and capabilities based on impact, feasibility, and strategic alignment. * Partner closely with engineering teams to validate designs, estimate effort, and ensure technical feasibility. * Support the development lifecycle by providing clear documentation, user stories, and acceptance criteria. * Define and track key performance indicators (KPIs) for network product performance, cost efficiency, and reliability. * Use data-driven insights to inform product enhancements and operational improvements. * Evaluate emerging technologies and trends to enhance product capabilities. * Act as the technical voice of the customer across product, engineering, finance, and leadership teams. * Develop strategic communications to enhance product awareness and adption * Ensure all products meet regulatory, security, and compliance requirements. * Guide junior product managers and technical team members in best practices. * Foster a culture of continuous learning and technical excellence. All About You * Industry Expertise: Extensive experience in Software Development and digital infrastructure design from a hands-on and product perspective. * End-to-End Product Delivery: Proven ability to lead products from concept through execution-including requirements gathering, solution design, testing, implementation, and post-production monitoring * Strategic Decision-Making: Skilled in making informed, data-driven trade-offs during solution design and architecture discussions, balancing efficiency, scalability, and business impact. * Agility & Execution: Demonstrated success in delivering high-quality outcomes in fast-paced environments with evolving priorities and tight timelines. * Cross-Functional Collaboration: Adept at building strong partnerships across product, engineering, and executive teams, with excellent communication and stakeholder management skills. * Project Ownership: Experienced in facilitating meetings, maintaining technical documentation, and responding to customer inquiries related to owned initiatives. * Agile Methodologies: Hands-on experience working within agile delivery frameworks, including Scrum or Kanban, and collaborating closely with engineering teams. * Innovation & Problem Solving: Continuously seeks opportunities to improve processes, solve complex problems, and drive operational efficiencies. * Core Competencies: Strong in active listening, critical thinking, collaboration, rapid learning, and challenging the status quo with creative, outside-the-box thinking. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: * Abide by Mastercard's security policies and practices; * Ensure the confidentiality and integrity of the information being accessed; * Report any suspected information security violation or breach, and * Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Model Risk Management (MRM) is a critical part of Citi's Global Risk Management organization, providing independent oversight of models used across the firm to manage risk and inform key business decisions. The System Strategy and Oversight (SSO) team within MRM is responsible for the driving the product strategy, program management, governance, and continuous enhancement of the Model Risk Management System (MRMS). We are seeking a Product Management Lead Analyst Vice President with demonstrated ownership capabilities, strong product management expertise, and a proven ability to drive system and process transformation initiatives. The successful candidate will play an integral role in modernizing Citi's model risk infrastructure, delivering solutions that ensure operational excellence, regulatory compliance, and strategic alignment. Responsibilities: * Lead initiatives to redesign and reengineer the Model Risk Management System (MRMS) in alignment with Citi's Model Risk Management Policy, Procedures, and broader system strategy. * Translate policy and procedural requirements into detailed process flows, system requirements, and actionable project plans, identifying opportunities for streamlining, automation, and enhanced controls. * Collaborate closely with internal stakeholders across Risk, Model Development, Validation, Technology, and Business Management functions to deliver integrated, effective system solutions. * Author comprehensive business requirements documents (BRDs) and partner with technology teams to oversee solution design, development, and implementation. * Drive system enhancements that simplify model lifecycle management processes, integrate emerging technologies such as Gen AI, and improve risk metrics reporting and documentation digitization. * Provide governance over IT project delivery, ensuring initiatives are completed on time, within scope, and aligned with budgetary and strategic objectives. * Define and oversee system quality standards, preventive control mechanisms, user acceptance testing (UAT) processes, and end-user training programs. * Maintain strong control, governance, and documentation practices in line with Citi standards and regulatory expectations. * Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: * Minimum 5 years of professional experience, including 3+ years in product development, technology-driven system enhancement, or project management roles. * Prior experience in model risk management, model development, model validation, or similar risk/control functions within financial institutions strongly preferred. * Familiarity with regulatory guidance on model risk management, including SR 11-7 and SR 15-18, is highly desirable. * Demonstrated success leading cross-functional initiatives involving risk management, technology, and process reengineering. * Hands-on experience with database design, SQL for analysis, and reporting frameworks. * Working knowledge of emerging technologies, including experience building Proofs-of-Concept (POCs) in Python, R, or similar programming languages, is advantageous. * Strong project management discipline, with proven ability to manage initiatives through full lifecycle execution. * Proficiency in Jira (for backlog management), Confluence (for documentation), and Microsoft Office tools (Excel, Word, PowerPoint, Visio). Skills: * Strong analytical and problem-solving skills with a practical, execution-focused approach. * Excellent written and verbal communication skills, capable of producing high-quality executive-level materials. * Ability to work independently and collaboratively across multiple teams and business lines. * Exceptional organizational skills, with the ability to manage multiple projects and priorities simultaneously. * Strong attention to detail combined with the ability to see the broader strategic context. * Ownership mindset: commitment to seeing initiatives through from conception to delivery, proactively identifying and resolving challenges. Education: * Master's degree in Finance, Mathematics, Computer Science, Engineering, or a related discipline with 5+ years, OR * Bachelor's degree with at least 7+ years of highly relevant professional experience. * ----------------------------------------------------- Job Family Group: Product Management and Development * ----------------------------------------------------- Job Family: Product Management * ----------------------------------------------------- Time Type: Full time * ----------------------------------------------------- Primary Location: Long Island City New York United States * ----------------------------------------------------- Primary Location Full Time Salary Range: $129,840.00 - $194,760.00 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. * ----------------------------------------------------- Most Relevant Skills Please see the requirements listed above. * ----------------------------------------------------- Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. * ----------------------------------------------------- Anticipated Posting Close Date: Dec 04, 2025 * ----------------------------------------------------- Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.