Technical Services Analyst jobs at Mastercard - 1089 jobs

Help Desk Manager-Vice President
Blackrock 4.4
New York, NY jobs
**About this role** **Service Desk Manager - Job Description** **About This Role:** BlackRock is a global leader in investment management, risk management, and advisory services for institutional and retail clients. With over $10 trillion in assets under management and approximately 20,000 employees across more than 30 countries, BlackRock helps clients meet their goals through a wide range of products and services including separate accounts, mutual funds, iShares exchange traded‐ funds, and other pooled investment vehicles. **Position Overview:** The **Service Desk Manager** will lead the Global Service Desk through a vendor management relationship and report into the Americas Regional Manager. This role is accountable for delivering a high-quality, always-on client support experience. You will manage a team that provides first contact support, incident resolution and seamless handoffs to Remote Resolve support, on-site Level 2 support and Level 3 Engineering groups. The manager will own all performance outcomes (SLAs/XLAs, CSAT), workforce planning, metrics gathering/reporting, knowledge management, and continuous improvement, partnering closely with global technology support counterparts to ensure a follow-the‐sun coverage model. **Key Responsibilities:** + **Lead day‐to-day Service Desk operations** ; ensure consistent procedures, playbooks, and quality standards. + **Own all Helpdesk performance metrics** : establish and track SLAs/XLAs, CSAT, first‐contact resolution (FCR), average speed to answer (ASA), abandon rate, mean time to resolve (MTTR), and knowledge reuse; publish weekly/monthly reporting and executive dashboards. + **Ensure policy and control compliance:** information security, access management and uphold BlackRock service standards. + **Primary point of contact for business units** for intake, escalations, executive/VIP requests, and service communications / Front End Message (FEM) updates. + **Oversee ticket lifecycle and reviewing ticket data:** including triage, routing, and seamless escalation to Level 2/Level 3; proactively and continually driving a "shift left" agenda to automate and maximize FCR. + **Enhance the user experience** through proactive ticket data analysis of trends and engage with Digital Experience, Engineering and Technical Support teams to proactively address issues wherever possible prior to those issues becoming tickets being reported at the helpdesk. + **Generate Reporting** on all proactive issues identified and remediated via these efforts on an ongoing basis. + **Maintain ServiceNow knowledge base** : coach Service Desk leads to author/update high quality‐ articles and troubleshooting guides that agents follow to accurately assist users when they interact with them. + **Continually monitor Trending Ticket Dashboards** for anomalies or spikes to identify and flag potential outages or major issues before they escalate into outages. + **Champion automation and AI-enabled support** : become the product owner of an AI Support Agent chatbot and closely partner with the development team to drive the changes being implemented into the chatbot (from analysis of Helpdesk ticket data) to continually enhance the user experience through self-service automation. + **Vendor Relationship Management** : Establish and maintain a strong partnership with Helpdesk vendor's Leadership and Management Team to foster an open line of communication flow between the Helpdesk and Blackrock Technology Leaders to ensure transparency on all escalations, changes, updates and outages. **Required Qualifications:** + **Proven leadership** **of Helpdesk vendor management** in a fast paced, high-volume, contact center or enterprise Service Desk environment. + **Excellent knowledge of ServiceNow (ServiceNow Certification highly preferred):** specifically in advanced reporting, knowledge management, dashboard generation, and virtual agent functionality. + Ability to generate accurate ServiceNow ticket reporting metrics through Excel spreadsheets with the ability to accurately sanitize data quickly and on demand. + Ability to create presentable Pivot tables in Excel for senior Technology Leadership members. + Ability to create ServiceNow Dashboards that track relevant ticket metrics over periods of time to highlight trends and forecasts. + **Service management proficiency** : 8-10+ years in IT support with hands ‐on ITIL practices (Incident, Request, Problem, Parent/Child Ticket management) and Major Incident / Outage handling. + **Expertise in troubleshooting and navigating end-user technologies:** Windows/MacOS, Microsoft 365 (Outlook/Teams/OneDrive), mobile (iOS) / MDM solutions, identity/access (Azure AD/MFA), and endpoint management (e.g., Intune). + **Technology Driven Management Experience** - ability to interpret ticket data (via incidents/requests, workflows, reporting/dashboards) and drive operational decisions to promote efficiency. + **Executive/VIP support awareness** : skilled at prioritization, discretion, and rapid response for senior stakeholders and visiting clients. + **Excellent communication:** (written/verbal), customer empathy, and stakeholder management; comfortable with servicing a broad audience‐ and creating/reviewing service communications. + **Prioritization and multitasking:** based on business impact; operating efficiently under pressure and effective in crisis scenarios. **Preferred Qualifications:** + Prior experience in a financial services organization or supporting trading floor users and time‐ ‐sensitive business processes. + Familiarity with: Power BI or similar analytics tools for operational dashboards. + Smartsheet, Jira, and Agile delivery practices. + Experience "shift left"/automation initiatives (via chatbots, self‐service automation tools). For New York, NY Only the salary range for this position is USD$140,000.00 - USD$200,000.00 . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance. For Princeton, NJ Only the salary range for this position is USD$127,500.00 - USD$184,000.00 . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance. **Our benefits** To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. **Our hybrid work model** BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. **About BlackRock** At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. For additional information on BlackRock, please visit @blackrock (****************************** | Twitter: @blackrock (****************************** | LinkedIn: ********************************** BlackRock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. **View the** **EEOC's Know Your Rights poster and its supplement (************************************************************************************************************ **and the** **pay transparency statement (************************************************************************************************* **.** BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process, please email Disability.Assistance@blackrock.com . All requests are treated in line with our privacy policy (**************************************************************************************** . BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.
$127.5k-200k yearly 7d ago

Looking for a job?

Let Zippia find it for you.

Intern - IT - Service Center Engineer - I.A.M.
Midland States Bank 4.0
Saint Charles, MO jobs
Intern - IT - Service Center Engineer - I.A.M. Time Type: Full time At Midland, we're proud to be a little different. You can see it in our bright orange signs-but there's more to it than that. With our heartfelt and personalized approach, we're focused on meeting every customer's needs with the brightest solutions. For more than 140 years, we've learned by serving customers skillfully with dedication and follow-through, we can brighten every interaction to drive our collective success. And this goes beyond traditional banking. We foster programs that empower our communities, continuously invest in our employees, and actively pursue brighter futures for all. Our humble ambition keeps us growing, giving back, and looking ahead. We're innovating and optimizing our services to ensure we stay unique - providing strength you can count on with heart you can feel. You might say we're unlike any other bank. And you'd be right." At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements. Intern - IT - Service Center Engineer - I.A.M. Weldon Spring, MO | Streator, IL | Effingham, IL Rate of Pay: $15 an hour At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident, and more excited to do great things for our customers, each other and our company. We're proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here. Position Summary The Service Center Engineer - I.A.M. Intern will gain hands-on experience in the areas of Identity Access Management (I.A.M.) and Information Security. This role offers exposure to the tools, processes, and governance practices used to manage digital identities, system access, and security permissions across the organization. Working closely with the IT team, the intern will contribute to access control projects, automation initiatives, and documentation improvements that strengthen the bank's cybersecurity framework. Primary Accountabilities Participate in the Access Review Campaign, assisting with analysis, tracking, and reporting. Support the automation of onboarding and offboarding processes to improve efficiency and compliance. Help update and improve documentation and workflows for identity and access management operations. Analyze access patterns and permissions to identify potential anomalies or risks. Gain hands-on exposure to Identity Governance and Administration (IGA), Access Management (AM), and Privileged Access Management (PAM) systems. Collaborate with the IT Service Center team to understand and assist with day-to-day I.A.M. functions. Participate in mentorship sessions focused on security concepts, compliance, and governance. Perform other duties as assigned. Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA). Position Qualifications Education/Experience: Currently enrolled in an Information Technology, Cybersecurity, or related field of study. Strong interest in I.A.M., IT Security, or Service Center operations. Excellent analytical, problem-solving, and organizational skills. Strong written and verbal communication abilities. Proficient in Microsoft Office (Excel, Word, Teams). Demonstrated initiative and eagerness to learn new technologies. Internship Details: Internship duration: Must be available mid-May through late July 2026. Schedule: Must be available Monday-Friday, 8:00 a.m.-5:00 p.m. (40 hours/week). Must reside locally and report to one of the following offices: Weldon Spring, MO, Streator, IL, or Effingham, IL. Competencies: Business insight Cultivates innovation Drives results Makes sound decisions Being a brand champion Collaborates Communicates effectively Customer focus Being Authentic Emotional Intelligence Self-development Being flexible and adaptable If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at ****************. THIS DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We're proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at ****************. THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT Compensation details: 15-15 Hourly Wage PIf7f4271472d8-37***********8
$15 hourly 6d ago
Market Executive: Innovation Tech Banking MD
Jpmorgan Chase & Co 4.8
San Francisco, CA jobs
A leading financial institution seeks a Market Executive in San Francisco to manage relationships within the Software Technology sector and lead banking teams. The candidate will focus on innovative startups and require 15+ years of experience in account management within a Commercial Bank. This role also demands strong communication and problem-solving skills. A competitive salary and benefits are offered for this full-time position, with an emphasis on industry trends and client acquisition. #J-18808-Ljbffr
$72k-127k yearly est. 2d ago
Tax Experienced Senior, Private Client Services
BDO Global 4.8
Los Angeles, CA jobs
Private Client Services at BDO is a boutique practice within our firm. Offering a high touch approach, we have extensive experience serving high net-worth individuals, their families, family offices, C-Suite executives, athletes, entertainers, as well as other people with complicated tax and financial structures. The Private Client Services Practice is experienced in all aspects of estate, income, gift, and trust tax consulting and compliance; charitable giving and philanthropic foundations; executive compensation; and cash-flow, retirement, and life insurance planning. A Tax Experienced Senior, Private Client Services (PCS) is responsible for utilizing their educational background and professional experience as well as their communication, time management, leadership, technical, business development, and people skills to provide tax compliance and consulting services to our high net-worth clients. Job Duties: Participates in tax and consulting engagements and enhances skills identifying and addressing client needs, tax planning, and consulting opportunities Works directly with clients and their advisors to gather information needed to prepare tax returns Develops understanding of complex individual, trust, estate, S-Corp, foundation, partnership, and gift tax returns, both Federal and State jurisdictions, while demonstrating the ability to follow instructions and actively seek feedback Reviews basic individual and trust tax returns and provides written and verbal feedback to staff and interns Analyzes tax notices received from government agencies and prepares initial drafts of response Identifies technical issues, conducts advanced tax research, and develops sound recommendations for PCS leadership Works in a fast-paced, deadline-driven environment both independently and within a team dynamic Prioritizes and completes tasks Assists with PCS/firm contribution responsibilities including billing, recruiting, attendance and participation in CPE activities and training Builds new relationships with other professionals both inside and outside the firm Supervisory Responsibilities: May supervise and manage the day-to-day work assignments of PCS Associates Provides verbal and written performance feedback to PCS Associates, as necessary Acts as mentor to PCS Associates Qualifications, Knowledge, Skills and Abilities: Education: * Bachelor's degree in Accounting, Finance, Economics, or Statistics, required; OR Bachelor's degree in other focus area and CPA certification, required * Master's degree in Accountancy or Taxation, preferred Experience: Three (3) or more years of prior relevant tax experience and/or public accounting, private industry accounting, or consulting/professional services experience, required Experienced in private client services, preferred Prior basic supervisory experience, preferred License/Certifications: * CPA certification, Attorney (admitted to practice in a U.S. jurisdiction), or Internal Revenue Service Enrolled Agent ("EA") (or the equivalent of one of these designations), preferred * Possession of other professional degrees or certifications applicable to role preferred Software: Proficient in the use of Microsoft Office Suite (specifically Word, Excel, and PowerPoint) and Adobe Acrobat, required Experience with tax compliance process software (GoSystems, BNA Tax Planner, GoFileRoom, SurePrep), preferred Experience with tax research tools (BNA Portfolio, CCH IntelliConnect, Checkpoint and Lexis Nexis), preferred Languages: * N/A Other Knowledge, Skills & Abilities: Initiative Works hard, putting in extra effort when necessary to complete their assignments within given deadlines; self-starting; doesn't need to be explicitly told to put in this effort; when set, meets weekly/engagement hours expectations Owns their own career and technical development; demonstrates self-awareness, actively pursues projects and learning experiences to fill in their technical knowledge gaps Communication Expresses themselves effectively verbally and in writing; takes complex thoughts, synthesizes them into works using clear, concise language, and presents a cohesive narrative Internally, communicates the status of their work to their team; promptly responds to requests Leadership Leads by example, acting as a model for the firm's core values Takes on challenges; sees tasks through completion, even if there are obstacles Business Development Participates in business development and networking activities Seizes opportunities for new professional contacts when presented People Development Ability to interact effectively with people at all organizational levels of the firm Assists in supervision, development, and training of employees Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography. California Range: $96,000 - $125,000 Colorado Range: $80,000 - $100,000 Illinois Range: $90,000 - $108,000 Maryland Range: $98,000 - $110,000 Massachusetts Range: $102,000 - $119,000 Minnesota Range: $80,000 - $95,000 New Jersey Range: $88,000 - $125,000 NYC/Long Island/Westchester Range: $115,000 - $130,000 Washington Range: $83,000 - $115,000 Washington DC Range: $105,000 - $117,000
$115k-130k yearly 7d ago
Applied Tech Market Executive - Innovation Economy Banking MD
Jpmorgan Chase & Co 4.8
Boston, MA jobs
A leading financial institution is seeking a Market Executive in Boston to lead the Applied Technology team. The role involves building relationships with innovative companies in sectors like robotics and quantum computing. Responsibilities include business development and supporting founders in their growth while managing a smaller portfolio. Ideal candidates should possess over 12 years of account relationship management experience, strong communication skills, and licenses related to securities. The company offers a competitive rewards package and values diversity and inclusion. #J-18808-Ljbffr
$69k-114k yearly est. 3d ago
IT Access & Provisioning Analyst II
Commonwealth of Massachusetts 4.7
Chelsea, MA jobs
A state governmental agency in Chelsea, Massachusetts is seeking an Accounts Management Analyst II to manage employee provisioning and deprovisioning, ensure timely completion of requests, and support end-users with IT issues. The ideal candidate should have extensive experience in technical support, strong knowledge in Windows, Azure, and service management tools like ServiceNow, along with excellent problem-solving and communication skills. This full-time role offers a salary range between $77,290 and $116,401 annually. #J-18808-Ljbffr
$77.3k-116k yearly 4d ago
IT Support Technician
First Help Financial 4.3
Needham, MA jobs
First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years. Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work. Your Title: IT Support Technician Our Location: Hybrid Boston Office/Remote 160 Gould Street, Suite 100, Needham, MA 02494 You Report To: Senior Director, IT Operations Compensation: $61,008 plus bonus! Schedule : Monday - Friday 9am -5:30pm EST during training AFTER training 11am - 8pm EST OR 12pm - 8pm EST About the Opportunity: First Help Financial, voted and certified as a “Great Place to Work” by our workforce for three years in a row, is adding a new partner to our IT department to accommodate our remarkable growth! The IT Support Technician will work out of our Boston Office 160 Gould Street, Suite 100, Needham, MA 02494 but will transition to a hybrid work from home rotation. The core responsibilities of a Level 1 technician are responding to service requests via the internal ticketing system, email and chat. This individual will be the initial contact for most IT related issues and will be responsible for collecting enough information, assigning the issue to the correct individual or resolving the issue themselves. They must have a strong commitment to customer service and willingness to document and learn to resolve most issues. What you will do: Your duties include, but are not limited to: Be the initial point of contact for IT related help desk tickets created by First Help Financial employees and contractors Provide on-site and remote support for all desktop, networking, and server related issues Offer a high level of customer service by responding to all tickets, performing problem analysis, triaging the tickets, and follow through to resolution Configure, setup, test, and troubleshoot a variety of hardware including desktops, laptops, printers, and mobile devices Provide support for all third-party software applications used by FHF employees Create and edit process documentation as required Deliver training to end-users as required Other responsibilities as they arise will be assigned What you bring: Strong knowledge of Windows 11 desktop environment and support of common issues Understanding of ITIL practices and experience working with a help desk ticketing system Demonstrated historical career stability Premier customer service focused Familiarity with support of desktop\laptop related hardware and peripherals Experience in support of any of the following Azure AD, M365, Okta, Nice in-contact, Outlook, Teams, Sonicwall, and MS Intune Knowledge of Active Directory and the ability to support user accounts and provide basic domain level support service Basic networking experience and ability to do basic troubleshooting within the local LAN and remote users home networks Can manage multiple tasks with different priorities. Understanding of general IT concepts and a passion for technology Willingness to work off hours and provide on-call support when needed FHF Benefits… Great Perks - We offer generous salaries, competitive health, and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more), paid vacation, 401(k) match, tuition reimbursement, social activities, monthly lunches, a robust employee recognition and talent development program to enhance your career with us. Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself. Growth - Company growth provides unprecedented career growth. FHF's extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone, and we have a proven record of investing in you . Diversity and Inclusion FHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs.
$61k yearly Auto-Apply 6d ago
IT Support Technician
First Help Financial 4.3
Needham, MA jobs
Job Description First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years. Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work. Your Title: IT Support Technician Our Location: Hybrid Boston Office/Remote 160 Gould Street, Suite 100, Needham, MA 02494 You Report To: Senior Director, IT Operations Compensation: $61,008 plus bonus! Schedule : Monday - Friday 9am -5:30pm EST during training AFTER training 11am - 8pm EST OR 12pm - 8pm EST About the Opportunity: First Help Financial, voted and certified as a “Great Place to Work” by our workforce for three years in a row, is adding a new partner to our IT department to accommodate our remarkable growth! The IT Support Technician will work out of our Boston Office 160 Gould Street, Suite 100, Needham, MA 02494 but will transition to a hybrid work from home rotation. The core responsibilities of a Level 1 technician are responding to service requests via the internal ticketing system, email and chat. This individual will be the initial contact for most IT related issues and will be responsible for collecting enough information, assigning the issue to the correct individual or resolving the issue themselves. They must have a strong commitment to customer service and willingness to document and learn to resolve most issues. What you will do: Your duties include, but are not limited to: Be the initial point of contact for IT related help desk tickets created by First Help Financial employees and contractors Provide on-site and remote support for all desktop, networking, and server related issues Offer a high level of customer service by responding to all tickets, performing problem analysis, triaging the tickets, and follow through to resolution Configure, setup, test, and troubleshoot a variety of hardware including desktops, laptops, printers, and mobile devices Provide support for all third-party software applications used by FHF employees Create and edit process documentation as required Deliver training to end-users as required Other responsibilities as they arise will be assigned What you bring: Strong knowledge of Windows 11 desktop environment and support of common issues Understanding of ITIL practices and experience working with a help desk ticketing system Demonstrated historical career stability Premier customer service focused Familiarity with support of desktop\laptop related hardware and peripherals Experience in support of any of the following Azure AD, M365, Okta, Nice in-contact, Outlook, Teams, Sonicwall, and MS Intune Knowledge of Active Directory and the ability to support user accounts and provide basic domain level support service Basic networking experience and ability to do basic troubleshooting within the local LAN and remote users home networks Can manage multiple tasks with different priorities. Understanding of general IT concepts and a passion for technology Willingness to work off hours and provide on-call support when needed FHF Benefits… Great Perks - We offer generous salaries, competitive health, and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more), paid vacation, 401(k) match, tuition reimbursement, social activities, monthly lunches, a robust employee recognition and talent development program to enhance your career with us. Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself. Growth - Company growth provides unprecedented career growth. FHF's extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone, and we have a proven record of investing in you . Diversity and Inclusion FHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs.
$61k yearly 7d ago
IT Support Specialist - PE Firm
Financial Services It 3.8
Menlo Park, CA jobs
Do you enjoy working with a variety of people and technologies each day? Do you excel at providing technology solutions to smart, driven individuals? Would you like to work at a leading Private Equity firm? If you answered yes to these questions then we have an exciting opportunity that's right up your alley. We are seeking an IT Support Specialist with a solid background in end user support, Windows and cloud systems to join our team in an important client-facing support capacity. Job Description: This is for a full-time, permanent position at a Private Equity firm allowing you to be an integral part of a small IT team. As an IT Support Specialist, you will work with users to quickly resolve any technical issues interrupting their productivity. We are looking for a creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it. You have experience working with both email, phone, and walk up support. Customer service expertise is essential. Qualifications: 5+ years of IT industry experience End user support experience for Windows in a corporate environment A drive to assist customers and solve their technical problems Experience working with a small IT Support team to be the point person at the office to perform important tasks: troubleshooting network desktop connectivity, testing Audio/Visual (AV) equipment, and handling inventory, for starters Ability to answer questions and provide support for employees in person and online (via email, phone, and tickets) A strong understanding of connecting computers to networks, especially over wifi and VPN Management of mobile devices (iPhone/Android) in a corporate environment Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly (especially with demanding, high touch executive level clients) Problem solving and intuitive troubleshooting skills Perform small project-based work to improve IT and other systems Ability to work occasional weekends and after hours Does this opportunity interest you? If you are eager to expand your expertise by rolling up your sleeves and diving into a high-profile role, join us today to help continue providing best-in-class technology solutions and service! About us: We are 20+ year old investment vehicle based in Menlo Park with >$10 billion dollars under our management. We see technology as a competitive advantage and fully fund all technology needs.
$48k-93k yearly est. Auto-Apply 60d+ ago
School IT Support Specialist
Financial Services It 3.8
San Francisco, CA jobs
Would you like to work at a leading independent high school? Do you enjoy working with a students, faculty, and a variety of technologies each day? Do you excel at providing technology solutions to smart, driven individuals? If you answered yes to these questions then we have an exciting opportunity that's right up your alley. We are seeking an IT Support Specialist with a solid background in end user support, Macs, and cloud systems to join our growing team in an important client-facing support capacity. Job Opportunity: We are looking for an organized, dedicated, and skilled Technology Support Analyst who is passionate about providing world-class IT services, and who will be responsible for the installation, configuration, maintenance, and repair of all faculty and staff client computing devices, including mostly Mac and some Windows laptops and iPads, as well as staffing the school's technology helpdesk. Necessary Skills, Abilities, Background, and Experience: Ability to start work at 8:00 every school day morning Ability to clearly communicate technical concepts to non-technical people Ability to recognize, analyze, and effectively solve problems in a timely and organized manner Ability to appropriately prioritize tasks to meet expected SLA, project deadlines, etc. Must be able to climb a ladder to service ceiling-mounted projectors Must be able to lift up to 15 pounds 3+ years' experience installing, configuring, and troubleshooting Windows and Mac OS X desktop and laptop hardware and software in a production networked environment 2+ years' experience installing, configuring, and supporting Microsoft Office 2+ years' experience setting up, configuring, and troubleshooting iPads or other Apple iOS devices
$48k-93k yearly est. Auto-Apply 60d+ ago
IT Support Specialist
Financial Services It 3.8
San Francisco, CA jobs
Do you enjoy working with a variety of people and technologies each day? Do you excel at providing technology and business solutions to smart, driven individuals? If you answered yes to these questions then we have an exciting opportunity that's right up your alley. We are seeking an IT Support Specialist with a solid background in end user support, Windows, Macs, and cloud systems to join our growing team in an important client-facing support capacity. Job Description: This is for a full-time, permanent position at growing IT consulting company allowing you to work with many different technologies but within a regular, stable base of clients. As an IT Support Specialist, you will collaborate with employees to quickly resolve any technical issues interrupting their productivity. We are looking for a creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it. You have experience working with both email, phone, and walk up support. Customer service expertise is essential. Our capital management clients have over $150B under management and we work with some of the Bay Area's most prestigious independent schools. Qualifications: 3 to 5 years of IT industry experience End user support experience for Windows and MacOS A drive to assist customers and solve their technical problems Work with various IT departments and the IT Support team to be the point person at the office to perform important tasks: troubleshooting network connectivity, testing Audio/Visual (AV) equipment, and handling inventory, for starters Image Windows, and configure these computers for employees Answer questions and provide support for employees in person, at our offices, and online (via email, Slack, and tickets) A strong understanding of connecting computers to networks, especially over wifi and VPN Management of mobile devices (iPhone/Android) in a corporate environment Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly (especially with demanding, high touch executive level clients) Problem solving and intuitive troubleshooting skills Perform small project-based work to improve IT and other systems Showcase your knowledge by training other employees on new applications, hardware, and more Ability to lift 50+ lbs computer equipment and hardware, climb ladders, and use hand tools where necessary Ability to work occasional weekend days Does this opportunity interest you? If you are eager to expand your expertise by rolling up your sleeves and diving into a high-profile role, join us today to help continue providing best-in-class technology solutions and service! About us: Founded in 2007, and profitable since inception, our company is self-funded with no outside investors. Every member of the management team has over 20 years of experience in the industry. Our employees work hard, enjoy their work, and have a life outside of work too. We provide best of breed technology solutions to SMB clients that have Fortune 500 technology needs. Our customers include Venture Capital, Private Equity, Hedge Funds, independent schools, and technology startups (our investment firm customers have over $150 Billion, combined, under management). We create tailored IT solutions for companies that need well-managed, secure, highly available, disaster recovery protected systems. We augment IT departments by bringing special expertise and experience and are the IT department for clients without IT staff, who require high-touch support and superior systems management. We provide monitoring and remote management of systems, along with managed services. Powered by JazzHR lk NQwlYVFU
$48k-93k yearly est. 19d ago
Distributed Compute Technical Lead
DRW 4.9
New York jobs
DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk. Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets. We operate with respect, curiosity and open minds. The people who thrive here share our belief that it's not just what we do that matters-it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus. As a Distributed Compute Technical Lead at DRW, you will lead the design and evolution of the distributed computing platforms that power our research, trading, and analytics workloads. You'll define the technical direction for how teams build, scale, and interact with DRW's compute resources, making complex infrastructure approachable and efficient for developers, quants, and traders alike. Acting as a bridge between systems engineering, software development, and end-user enablement, you will play a pivotal role in shaping the next generation of our compute ecosystem. Key Responsibilities Architect and evolve DRW's distributed compute platforms to support current and emerging workload types across trading, research, and analytics. Develop abstractions, APIs, and developer libraries that simplify job orchestration, data movement, and distributed execution for end users. Collaborate with system and infrastructure engineers to optimize scheduler configurations, cluster performance, and resource utilization. Partner with application developers, quants, and traders to understand computational requirements and translate them into scalable, user-friendly solutions. Drive modernization initiatives around containerization, orchestration, and hybrid compute strategies to enable future workloads. Establish best practices and governance for distributed workload design, reproducibility, and reliability. Mentor engineers and guide teams in distributed systems architecture, performance tuning, and platform design. Champion user experience improvements, making the platform intuitive for all technical levels through tools, templates, and clear documentation. Evaluate emerging technologies and frameworks that advance distributed computing, workflow orchestration, and data-driven research efficiency. Qualifications Bachelor's or advanced degree in Computer Science, Engineering, or a related field. 7+ years of combined experience in architecting and operating distributed or high-performance computing systems at scale. Strong programming skills in Python, C++, or similar languages, with a focus on building APIs or libraries that abstract infrastructure complexity. Deep knowledge of workload schedulers and orchestration platforms (e.g., Slurm, LSF, HTCondor). Experience driving cross-functional projects that span infrastructure and software development teams. Proven ability to enhance developer experience and usability for complex distributed systems. Excellent communication and collaboration skills, with the ability to influence across technical domains and user groups. Familiarity with compute workloads common in financial, scientific, or ML research environments. The annual base salary range for this position is $200,000 to $275,000 depending on the candidate's experience, qualifications, and relevant skill set. The position is also eligible for an annual discretionary bonus. In addition, DRW offers a comprehensive suite of employee benefits including group medical, pharmacy, dental and vision insurance, 401k (with discretionary employer match), short and long-term disability, life and AD&D insurance, health savings accounts, and flexible spending accounts. For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at ******************************* California residents, please review the California Privacy Notice for information about certain legal rights at ****************************************** [#LI-SK1]
$200k-275k yearly Auto-Apply 60d+ ago
Helpdesk Specialist
Medallion Bank 3.9
Salt Lake City, UT jobs
Please Note: This is a Utah-based position, which will require regular in-office days each week. Additionally, employment with Medallion Bank is contingent on passing both a background check and maintaining a clean background. Who we are: At Medallion Bank we finance fun! We are an industrial loan bank that specializes in providing consumer loans for the purchase of recreational vehicles, boats, home improvement, and offering loan origination services to fintech partners. We work directly with thousands of dealers, contractors and financial service providers serving their customers throughout the United States. Medallion Bank is a small company with a big impact. We recognize our employees as our greatest asset and have a culture to prove it! How You Will Support the Team: You will be responsible for providing software, hardware, and basic desktop and network support to users in multiple locations. Responsible for Tier 1 support, which includes installing, upgrading, repairing, and lifecycle management of PCs and software, troubleshooting issues, problem-solving, and working closely with key vendors to address issues, plus onboarding and offboarding employees. What We Are Looking For: * Provide high quality hardware and software support to Medallion Bank users across multiple office locations. Range of support includes, but is not limited to, Windows desktop hardware, operating systems, Active Directory administration, networking, printers, cloud-based phone system, Microsoft and Adobe production software, as well as specific software applications associated with lending and banking-related activities. * Work closely with users and other support staff to ensure that the functionality and availability of the desktop devices and applicable software meets requirements. * Responsible for all Help Desk coverage by providing phone, email, and hands-on support, ensuring all Help Desk tickets are addressed in a timely and efficient manner. * Ensure consistent and high-quality problem resolution, which includes reassigning or escalating advanced inquiries or issues to appropriate staff, if needed. * Install, configure, and operate computer hardware and software to help users work effectively. * Participate in onboarding and offboarding employees, including software and hardware setup and systems activations and deactivations. * Capture proper documentation and approvals in accordance with change management procedures. * Performs other duties as assigned. You would be a GREAT fit with these skills: * Problem investigation, resolution, follow-up, continuous improvement, documentation and ensuring compliance with company requirements for client hardware and software support. * Working knowledge of desktop hardware, printers, scanners, and other peripheral devices. * Experience with software and hardware inventory, licensing, and warranties. * Extensive knowledge of Microsoft Office 365 products and Adobe production software. * Excellent written and verbal communication and interpersonal skills. * Self-motivated with a strong work ethic. * Superior analytical and problem-solving abilities, including exceptional attention to detail and strong organizational skills. * Must be able to occasionally lift up to 75 pounds. Preferred Level of Experience: * Minimum 3 years recent, relevant experience in a help desk or support role providing PC support required. * Minimum 2 years' experience in Active Directory and Office 365 products required. * At least 2 years' experience working with networking systems, including cabling, switching, routing, and VPN preferred. * Banking experience or experience in a regulatory environment is a plus. * Azure experience and certification(s) a plus. What's in it for YOU? * Comprehensive benefits including medical, dental, vision, disability, and life insurance * 401K with a company match * PTO including 11 federal paid holidays off, vacation time and sick time * Financial Wellness Program * Volunteer Opportunities * Awesome company culture and co-workers who love to work here - 30% of our employees have worked at Medallion Bank for 10 years. * Work Life Balance - We don't use that term lightly! * Company Wide Open Door Policy * Hybrid Work Schedule for positions that qualify
$34k-45k yearly est. 11d ago
Helpdesk Specialist
Medallion Bank 3.9
Salt Lake City, UT jobs
Job DescriptionSalary: Competitive and DOE Please Note: This is a Utah-based position, which will require regular in-office days each week. Additionally, employment with Medallion Bank is contingent on passing both a background check and maintaining a clean background. Who we are: At Medallion Bank we finance fun! We are an industrial loan bank that specializes in providing consumer loans for the purchase of recreational vehicles, boats, home improvement, and offering loan origination services to fintech partners. We work directly with thousands of dealers, contractors and financial service providers serving their customers throughout the United States.Medallion Bank is a small company with a big impact. We recognize our employees as our greatest asset and have a culture to prove it! How You Will Support the Team: You will be responsible for providing software, hardware, and basic desktop and network support to users in multiple locations. Responsible for Tier 1 support, which includes installing, upgrading, repairing, and lifecycle management of PCs and software, troubleshooting issues, problem-solving, and working closely with key vendors to address issues, plus onboarding and offboarding employees. What We Are Looking For: Provide high quality hardware and software support to Medallion Bank users across multiple office locations. Range of support includes, but is not limited to, Windows desktop hardware, operating systems, Active Directory administration, networking, printers, cloud-based phone system, Microsoft and Adobe production software, as well as specific software applications associated with lending and banking-related activities. Work closely with users and other support staff to ensure that the functionality and availability of the desktop devices and applicable software meets requirements. Responsible for all Help Desk coverage by providing phone, email, and hands-on support, ensuring all Help Desk tickets are addressed in a timely and efficient manner. Ensure consistent and high-quality problem resolution, which includes reassigning or escalating advanced inquiries or issues to appropriate staff, if needed. Install, configure, and operate computer hardware and software to help users work effectively. Participate in onboarding and offboarding employees, including software and hardware setup and systems activations and deactivations. Capture proper documentation and approvals in accordance with change management procedures. Performs other duties as assigned. You would be a GREAT fit with these skills: Problem investigation, resolution, follow-up, continuous improvement, documentation and ensuring compliance with company requirements for client hardware and software support. Working knowledge of desktop hardware, printers, scanners, and other peripheral devices. Experience with software and hardware inventory, licensing, and warranties. Extensive knowledge of Microsoft Office 365 products and Adobe production software. Excellent written and verbal communication and interpersonal skills. Self-motivated with a strong work ethic. Superior analytical and problem-solving abilities, including exceptional attention to detail and strong organizational skills. Must be able to occasionally lift up to 75 pounds. Preferred Level of Experience: Minimum 3 years recent, relevant experience in a help desk or support role providing PC support required. Minimum 2 years experience in Active Directory and Office 365 products required. At least 2 years experience working with networking systems, including cabling, switching, routing, and VPN preferred. Banking experience or experience in a regulatory environment is a plus. Azure experience and certification(s) a plus. Whats in it for YOU? Comprehensive benefits including medical, dental, vision, disability, and life insurance 401K with a company match PTO including 11 federal paid holidays off, vacation time and sick time Financial Wellness Program Volunteer Opportunities Awesome company culture and co-workers who love to work here 30% of our employees have worked at Medallion Bank for 10 years. Work Life Balance We dont use that term lightly! Company Wide Open Door Policy Hybrid Work Schedule for positions that qualify
$34k-45k yearly est. 12d ago
IT Support Technician
Titan Specialty 4.6
McDonough, GA jobs
The Specialty Division of Titan International is looking for an Information Technology Support Technician to work at our Distribution Center in McDonough, GA. The IT Support Technician is responsible for providing personal computer, local area network, and production-related IT support to employees at a particular site and/or across the company. The position reports to the IT Manager, Infrastructure and Cyber Security. The position requires the ability to collaborate across departments, attention to detail, accuracy, high energy, forward thinking and the ability to adapt to changing business requirements while maintaining consistent, reliable, and cost-effective IT solutions and services. Essential Duties and Responsibilities: Work with Manager to establish challenging goals, plans and objectives that support the company's vision Install, test, troubleshoot, upgrade and maintain personal computers, local area networks and other IT related equipment Provide technical support to IT and non-IT employees Perform operating system and/or application software updates in a timely and thoughtful fashion and in compliance with IT policies, procedures and plans Research and recommend solutions to improve business performance and/or reduce cost Configure, test, debug and document device and software configurations, as appropriate Perform IT activities to ensure positive results are achieved in the areas of customer service, on-time delivery and business case attainment Maintain compliance to all IT policies and procedures Design and implement lean concepts and principles within the IT function and fully support lean initiatives throughout the company Support a positive work environment-based mutual respect, honesty, team work and continuous improvement Maintain 24x7 availability to address critical business and/or IT issues Installation, administration, maintenance and support of Windows networks Hardware setup/maintenance for PCs, printers, label printers, switches, projectors, fax machines, video conferencing equipment, scan guns, and tablets Support Cisco wireless infrastructure and associated Windows/Android Mobile handheld scanners is preferred by not required Serve as primary point of contact for local IT supplier Serves as primary point of contact for phone system maintenance and repairs; experience with Ring Central phone systems is a plus Install, configure and assist users with Microsoft Office products Manage users, computers and groups in Active Directory Manage local network file shares and permissions Primary contact for local backup and restore operations Perform other related duties as assigned Qualifications Education and Experience Required: Associates degree, required Minimum of five years' experience of successful and progressive IT applications and/or business analyst experience Certification, degree, or proven knowledge base in specific skill set Ability to provide oral and written communication to all levels of employees within the Company and vendors as it relates to this position & to safety regulations Must agree to wear proper clothes and shoes approved for this job Experience in Manufacturing and/or distribution is preferred but not required Exposure to other supporting information technologies such as barcoding, production scheduling, and JD Edwards EnterpriseOne is a plus Experience working with business owners and employees to help drive significant improvements in business performance Successful track record in driving continuous improvement within an organization utilizing lean and six-sigma tools Personal Trait Profile: Provide clear and concise oral and written communication to all levels of employees within the company Maintain a high level of confidentiality as needed Organize and prioritize work Manage multiple projects simultaneously Work up, down, and across the organization as a team player
$50k-77k yearly est. 17d ago
Technology Support Analyst
William Blair 4.9
Chicago, IL jobs
Solutions for Today's Challenges. Vision for Tomorrow's Opportunities. Join William Blair, the Premier Global Partnership. The Technology Support Analyst will deliver high quality, effective technical support for the firm's desktop hardware and software systems, ensuring exceptional client service to end users. Administer and monitor technical support workflows through the help desk ticketing system. Assess and prioritize the end user inquiries and issues. Perform setup, maintenance, troubleshooting and repair activities for user hardware and software solutions. Assist end users with requests and issues to ensure the daily availability and proper operation of their devices and desktop software. The employee in this role will be required to work in the Chicago office 5 days a week. This position requires flexibility in work hours, including the ability to work evenings and weekends up to six times per year. Candidates should be prepared to adjust their schedules to accommodate these occasional demands. Responsibilities include but may not be limited to: Deliver high quality, effective technical support for the firm's desktop hardware and software systems. Assess and prioritize the end user inquiries and issues. Ensure that requests are handled in accordance with service level agreements. Utilize established help desk workflow procedures and tools to provide prompt action, detailed communication and complete resolutions. Identify, troubleshoot, analyze and resolve user technical issues. Apply fixes and document solutions. Document and report on issue status to Technology Client Support management. Escalate complex issues using established procedures. Perform setup, maintenance and upgrades of user hardware and software solutions in conjunction with Technology Client Support team members and other system administrators. Administer desktop security protocols according to IT Security procedures. Document and report security incidents to team management. Ensure all activities are in compliance with applicable rules, regulations, policies and procedures. Additional responsibilities as requested. Qualifications: Bachelor's Degree in IT related field preferred. 2 - 5 years of experience in technical support or systems administration required; financial services industry experience preferred. Strong problem resolution skills. Strong time management and prioritization skills. Ability to work effectively in a team environment. Ability to collaborate across multiple functions. Attention to detail and quality. Technical knowledge and training in multiple key elements (data/voice communications, servers, networks, desktop) of the firm's computing environment. Knowledge of core technology industry trends and best practices. Strong written and verbal communication skills. Physical Requirements: Lift and push objects (i.e. IT hardware); reach with hands and arms, bend, kneel (i.e. plug in cables), and perform other moderately strenuous activities; occasionally lift or push up to 40 lbs. #LI-Onsite #LI-CH A reasonable estimate of the current base salary range at time of posting is below. Base salary does not include other forms of compensation or benefits. Actual base salary within the specified range is based on several factors, including but not limited to applicant's skills, prior relevant experience, specific degrees and certifications, job responsibilities, market considerations and, if applicable, the location of the position. This role is eligible for either a discretionary annual bonus (based on company, business unit and individual performance) and/or commission-based incentives. Our featured benefit offerings include medical, dental and vision coverage, employer paid short & long-term disability and life insurance, 401(k), profit sharing, paid time off, Maven family & fertility benefit, parental leave (including adoption, surrogacy, and foster placement), as well as other voluntary benefits. Salary Range$70,000-$100,000 USD About Our Firm William Blair strives to attract qualified candidates who specialize in investment banking, investment management, private wealth management, and other strategic resource groups. We are committed to empowering our colleagues to deliver client success and engage in our communities. Our firm has delivered trusted advice for nine decades, continuing to deepen our expertise and relationships across asset classes and markets throughout North America, Europe, Asia, and Australia. We provide advisory services, strategies, and solutions to meet clients' evolving needs amid dynamic market conditions and varying industries. What sets us apart is that we are an independent partnership, with colleagues who have unique experiences, perspectives, and backgrounds. We empower our people to bring their best thinking so we can deliver the tailored, thoughtful work and problem-solving abilities that our clients expect. We invite you to learn more about us by visiting williamblair.com. William Blair is an equal opportunity employer. It complies with all laws and regulations that prohibit discrimination in employment practice because of race, color, religion, creed, ancestry, marital status, gender, age, national origin, sexual orientation, unfavorable discharge from the military service or on the basis of a physical or mental disability that is unrelated to the employee's ability to perform the duties of the job applied for. EOE m/f/d/v Be aware of hiring scams: William Blair has clear processes and guidelines with regards to recruiting. We do not request personal financial information in connection with an employment application nor does William Blair extend any employment offers without first conducting an interview through one of its registered offices. William Blair does not use instant messaging services such as WhatsApp, Telegram, or iMessage as part of the recruiting or interviewing process. Note to External Recruiters / Search Firms: William Blair does not accept unsolicited resumes and will not pay for any placement resulting from the receipt of an unsolicited resume. Any unsolicited resumes received will not be considered as a valid submission. Download William Blair's privacy policies for job applicants: California Consumer Privacy Act Privacy Notice (CCPA) General Data Protection Regulation Privacy Notice (GDPR) Contact us should you have any questions or concerns.
$70k-100k yearly Auto-Apply 23d ago
Distributed Compute Technical Lead
DRW Trading Group 4.9
Chicago, IL jobs
DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk. Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets. We operate with respect, curiosity and open minds. The people who thrive here share our belief that it's not just what we do that matters-it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus. As a Distributed Compute Technical Lead at DRW, you will lead the design and evolution of the distributed computing platforms that power our research, trading, and analytics workloads. You'll define the technical direction for how teams build, scale, and interact with DRW's compute resources, making complex infrastructure approachable and efficient for developers, quants, and traders alike. Acting as a bridge between systems engineering, software development, and end-user enablement, you will play a pivotal role in shaping the next generation of our compute ecosystem. Key Responsibilities * Architect and evolve DRW's distributed compute platforms to support current and emerging workload types across trading, research, and analytics. * Develop abstractions, APIs, and developer libraries that simplify job orchestration, data movement, and distributed execution for end users. * Collaborate with system and infrastructure engineers to optimize scheduler configurations, cluster performance, and resource utilization. * Partner with application developers, quants, and traders to understand computational requirements and translate them into scalable, user-friendly solutions. * Drive modernization initiatives around containerization, orchestration, and hybrid compute strategies to enable future workloads. * Establish best practices and governance for distributed workload design, reproducibility, and reliability. * Mentor engineers and guide teams in distributed systems architecture, performance tuning, and platform design. * Champion user experience improvements, making the platform intuitive for all technical levels through tools, templates, and clear documentation. * Evaluate emerging technologies and frameworks that advance distributed computing, workflow orchestration, and data-driven research efficiency. Qualifications * Bachelor's or advanced degree in Computer Science, Engineering, or a related field. * 7+ years of combined experience in architecting and operating distributed or high-performance computing systems at scale. * Strong programming skills in Python, C++, or similar languages, with a focus on building APIs or libraries that abstract infrastructure complexity. * Deep knowledge of workload schedulers and orchestration platforms (e.g., Slurm, LSF, HTCondor). * Experience driving cross-functional projects that span infrastructure and software development teams. * Proven ability to enhance developer experience and usability for complex distributed systems. * Excellent communication and collaboration skills, with the ability to influence across technical domains and user groups. * Familiarity with compute workloads common in financial, scientific, or ML research environments. The annual base salary range for this position is $200,000 to $275,000 depending on the candidate's experience, qualifications, and relevant skill set. The position is also eligible for an annual discretionary bonus. In addition, DRW offers a comprehensive suite of employee benefits including group medical, pharmacy, dental and vision insurance, 401k (with discretionary employer match), short and long-term disability, life and AD&D insurance, health savings accounts, and flexible spending accounts. For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at ******************************* California residents, please review the California Privacy Notice for information about certain legal rights at ****************************************** [#LI-SK1]
$67k-104k yearly est. Auto-Apply 60d+ ago
Network Cash Reconciliation Specialist
Euronet Worldwide 4.8
Spring, TX jobs
Dolphin Debit, a full-service ATM management company and wholly owned subsidiary of Euronet Worldwide offers a complete suite of ATM management services, from routine maintenance and monitoring cash management and updates. We are hiring for three Network Cash Reconciliation Specialists in our Spring, TX location. As a Network Cash reconciliation Specialist, you will follow the path of the money, from the Cash fill order until the unload of the ATM. Updating continuously the ATM level reconciliation of related networks to follow up the CIT company's replenishment, and cash turnover differences, and their reasons up to date. Checking the existence of the ATM level reconciliation's required data, processing and checking their correctness, considering the following: Daily checking of the CIT reports arrival in the mailbox. Checking daily if the CIT reports have been processed to the EBO Daily checking the correctness of the CIT reports data matching in EBO, and in any mistakes, correcting the matching manually. Reconciliating the CIT data with the Euronet system data, using the CIT entered data from the Electronic Journal if necessary, detecting differences, filtering the mistakes, and inaccuracies. Specifying and verifying the reasons of the ATM-level surpluses, and shortages coming from the reconciliation (Pending status cycles), using the Electronic Journal data, if necessary, detecting the transactions which could cause the discrepancies. Creating and following up ERM tickets about the discrepancies, and mistakes Making all the required steps to recover the missing files and/or data, which are necessary for the reconciliation. Keeping contact with the Finance Operations groups and other related departments inhouse to assure continuously cooperation in the interest of cleaning up all the discrepancies Helping the Network Cash Reconciliation Team Leader to solve the actual problems. Requirements The ideal candidate will be a positive, high-energy personality with a drive to provide exceptional customer service. The candidate must be professional and polished in their demeanor, both verbally and in written communication. Adept at juggling multiple tasks simultaneously in a high-pressure work environment while maintaining calm and poise. Must be comfortable giving firm direction to vendors in a positive and polite manner. Exceptional attention to detail, flexibility, and nuanced problem-solving skills are essential. The candidate will be a fast learner who takes initiative to grow and acquire new skills. One to two years of professional office experience and client-facing responsibilities is required. Experience in banking, ATM Managed Service, or vendor management is beneficial but not required. Benefits 401(k) Plan Health/Dental/Vision Insurance Employee Stock Purchase Plan Company-paid Life Insurance Company-paid disability insurance Tuition Reimbursement Paid Time Off Paid Volunteer Days Paid Holidays Casual Office Attire Plus many more employee perks & incentives! We are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
$71k-89k yearly est. Auto-Apply 60d+ ago
Network Cash Reconciliation Specialist
Euronet Worldwide, Inc. 4.8
Spring, TX jobs
Dolphin Debit, a full-service ATM management company and wholly owned subsidiary of Euronet Worldwide offers a complete suite of ATM management services, from routine maintenance and monitoring cash management and updates. We are hiring for three Network Cash Reconciliation Specialists in our Spring, TX location. As a Network Cash reconciliation Specialist, you will follow the path of the money, from the Cash fill order until the unload of the ATM. Updating continuously the ATM level reconciliation of related networks to follow up the CIT company's replenishment, and cash turnover differences, and their reasons up to date. Checking the existence of the ATM level reconciliation's required data, processing and checking their correctness, considering the following: * Daily checking of the CIT reports arrival in the mailbox. * Checking daily if the CIT reports have been processed to the EBO * Daily checking the correctness of the CIT reports data matching in EBO, and in any mistakes, correcting the matching manually. * Reconciliating the CIT data with the Euronet system data, using the CIT entered data from the Electronic Journal if necessary, detecting differences, filtering the mistakes, and inaccuracies. * Specifying and verifying the reasons of the ATM-level surpluses, and shortages coming from the reconciliation (Pending status cycles), using the Electronic Journal data, if necessary, detecting the transactions which could cause the discrepancies. * Creating and following up ERM tickets about the discrepancies, and mistakes * Making all the required steps to recover the missing files and/or data, which are necessary for the reconciliation. * Keeping contact with the Finance Operations groups and other related departments inhouse to assure continuously cooperation in the interest of cleaning up all the discrepancies * Helping the Network Cash Reconciliation Team Leader to solve the actual problems.
$71k-89k yearly est. 60d+ ago
Network Cash Reconciliation Specialist
Euronet Worldwide, Inc. 4.8
Spring, TX jobs
Job Description Dolphin Debit, a full-service ATM management company and wholly owned subsidiary of Euronet Worldwide offers a complete suite of ATM management services, from routine maintenance and monitoring cash management and updates. We are hiring for three Network Cash Reconciliation Specialists in our Spring, TX location. As a Network Cash reconciliation Specialist, you will follow the path of the money, from the Cash fill order until the unload of the ATM. Updating continuously the ATM level reconciliation of related networks to follow up the CIT company's replenishment, and cash turnover differences, and their reasons up to date. Checking the existence of the ATM level reconciliation's required data, processing and checking their correctness, considering the following: Daily checking of the CIT reports arrival in the mailbox. Checking daily if the CIT reports have been processed to the EBO Daily checking the correctness of the CIT reports data matching in EBO, and in any mistakes, correcting the matching manually. Reconciliating the CIT data with the Euronet system data, using the CIT entered data from the Electronic Journal if necessary, detecting differences, filtering the mistakes, and inaccuracies. Specifying and verifying the reasons of the ATM-level surpluses, and shortages coming from the reconciliation (Pending status cycles), using the Electronic Journal data, if necessary, detecting the transactions which could cause the discrepancies. Creating and following up ERM tickets about the discrepancies, and mistakes Making all the required steps to recover the missing files and/or data, which are necessary for the reconciliation. Keeping contact with the Finance Operations groups and other related departments inhouse to assure continuously cooperation in the interest of cleaning up all the discrepancies Helping the Network Cash Reconciliation Team Leader to solve the actual problems. Requirements The ideal candidate will be a positive, high-energy personality with a drive to provide exceptional customer service. The candidate must be professional and polished in their demeanor, both verbally and in written communication. Adept at juggling multiple tasks simultaneously in a high-pressure work environment while maintaining calm and poise. Must be comfortable giving firm direction to vendors in a positive and polite manner. Exceptional attention to detail, flexibility, and nuanced problem-solving skills are essential. The candidate will be a fast learner who takes initiative to grow and acquire new skills. One to two years of professional office experience and client-facing responsibilities is required. Experience in banking, ATM Managed Service, or vendor management is beneficial but not required. Benefits 401(k) Plan Health/Dental/Vision Insurance Employee Stock Purchase Plan Company-paid Life Insurance Company-paid disability insurance Tuition Reimbursement Paid Time Off Paid Volunteer Days Paid Holidays Casual Office Attire Plus many more employee perks & incentives! We are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
$71k-89k yearly est. 22d ago