Mat-Su Services for Children and Adults Remote Jobs

Job Description in Alaska (AK) working from home CSR role Healthcare experience a plus TRICARE experience a plus Military ties a plus! Schedule will be 8 hours between 7 AM and 6 PM AK time. $22/hr plus benefits Job Summary Our client is proud to be on a mission to serve our nation’s heroes. In this critical role, you will be in the front-lines facilitating our military populations’ health care needs by providing outstanding customer service in a fast-paced Contact Center. You will respond to inbound calls, chat, email or other written correspondence regarding enrollment, claims, referrals and authorizations and appointments. Combine your passion for our military community with your proven customer service skills in this mission to serve those who serve. Key Responsibilities Accurately and professionally answer health care inquiries and provide resolutions to TRICARE beneficiaries & providers over the phone, chat, email or other written correspondence. Effectively and professionally answer customer inquiries by taking ownership of issues, utilizing sound judgement and the tools at your disposal to resolve customer issues on the initial contact Meet department productivity and performance metrics to include consistent and regular attendance. Adhere to published schedule and prioritize workload to answer incoming calls. Document customer interactions and cases in a customer relationship management (CRM) system. Participates in continuous training in order to become fully proficient in resolving all customer inquiries Regular and consistent attendance Working Conditions Ability to cover the work shift Ability to work overtime, if needed Onsite: Works within a standard office environment Remote: Private and secure work space and work station with high speed internet is required. Extensive computer work with prolonged sitting, wearing of headset, typing, speaking on a phone Education & Experience Required • High School diploma or GED • U.S. Citizenship • Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation. • At least two years of professional work experience in a customer service environment • Excellent verbal and writing skills. • Technology literate and experienced in navigating multiple screens or web browsers at one time and proven ability to work independently in a remote work environment. Preferred • TRICARE customer service experience • Contact center experience to include call center chat messaging • Military connectedness Competencies Technical Skills Proficient data entry skills; ability to meet daily call and chat requirements. Team-Building / Team Player Influence the actions and opinions of others in a positive direction and build group commitment. Organizational Skills Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented. Information Management Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions. High Intensity Environment Ability to function in a fast-paced environment with multiple activities occurring simultaneously while maintaining focus and control of workflow. Empathy / Customer Service Customer-focused behavior; helping approach, including listening skills, patience, respect, and empathy for another's position. Coping / Flexibility Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required. Computer Literacy Ability to function in a multi-system Microsoft environment using Word, Outlook, Intranet, the Internet, and department software applications. Communication / People Skills Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate. Commitment to Task Ability to conform to established policies and procedures; exhibit high motivation. Please apply today!

Program Manager Works WITH: KODIAK Community Foundation Reports to: Director of Affiliates at The Alaska Community Foundation PART-TIME, AVERAGE 3-8 HOURS PER WEEK/25 HOURS PER MONTH, NON-EXEMPT About us The Alaska Community Foundation (the Foundation) is a statewide nonprofit, public foundation with a mission of inspiring the spirit of giving and connecting people, organizations, and causes to strengthen Alaska's communities now and forever. To learn more about us visit our website: alaskacf.org. ABOUT THE AFFILIATE PROGRAM The Kodiak Community Foundation (KCF) is one of eleven local, geographic-based community foundations, or “Affiliates” across the state operating under the umbrella of The Alaska Community Foundation. To learn more about KCF and the Affiliate program, visit our website: **************************** Position Summary The Program Manager position lives in the city of Kodiak (or within 12 miles) and works with the Kodiak Community Foundation by providing administrative and strategic support to the Kodiak Community Foundation Advisory Board. This position works on projects including operations, marketing and communications, events, and strategic initiatives. This position works from home and a work laptop is provided. This is a part-time position averaging 3-8 hours per week/25 hours per month. YOUR IMPACT · Provide support for the KCF Advisory Board by coordinating the annual operations planning and monthly meetings (scheduling, drafting agendas, writing meeting minutes, etc.). · Partner with the KCF Advisory Board in the planning and execution of local events (scheduling, location, invitation, catering, etc.). · Support KCF Advisory Board's donor relations and stewardship activities and initiatives. · Create marketing and communications materials to support the needs of KCF (newsletters, thank you cards, PowerPoint presentations, printing, photo catalogue, etc.). · Manage the KCF website and social media platforms. · Serve as liaison between the KCF Advisory Board and ACF · Lead annual grant program activities, including assisting grantees with applications, supporting the grants committee and reviewing and closing out grant reports with support from the Alaska Community Foundation. · Participate in training opportunities provided by the Foundation, including monthly Program Manager meetings. WHAT YOU BRING · Your passion for the community of the Kodiak Archipelago, its people, and their interests. · Your integrity, good judgement, and professionalism. · Your strong organizational and prioritization skills. · Your excellent communication skills. · Your talent for working independently and taking initiative when appropriate. · Your ability and eagerness to work as part of the Alaska Community Foundation team. Position Qualifications 1. A minimum of two (2) years of administrative or organizational support experience. 2. Strong computer skills with Microsoft Office products (Outlook, PowerPoint, Excel, Word, SharePoint, OneDrive, etc.) and experience with WordPress, Canva, and grant or customer service management systems. 3. Experience creating and writing marketing and communications materials. 4. Knowledge of or experience in managing social media and websites. 5. Ability to maintain strict confidentiality. 6. Resides in the City of Kodiak (or within 12 miles of the City of Kodiak). 7. Knowledge of or experience in the nonprofit and/or foundation field a plus. COMPENSATION This position pays $22 per hour. APPLICATION PROCESS The Program Manager position for the Kodiak Community Foundation is open until filled. Please include a cover letter, resume, and three professional references. Applications must be submitted at ******************************** . Please send any questions to the Director of Affiliates, Carmen Davis, at **********************. Please add Kodiak CF Program Manager in the subject line of your email. The Alaska Community Foundation is an equal-opportunity employer and welcomes a diverse pool of applicants. WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required, sometimes for extended periods, to stand or sit. This role routinely uses standard office equipment such as computers, phones, multi-function machines, and filing cabinets. The employee is occasionally required to climb stairs; use hands to type, finger, handle, or feel; reach with hands and arms; balance stoop, kneel, or crouch; and get in and out of vehicles. The employee must occasionally lift and/or move small or large objects up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and the ability to adjust focus.

Program Manager Works WITH: KODIAK Community Foundation Reports to: Director of Affiliates at The Alaska Community Foundation PART-TIME, AVERAGE 3-8 HOURS PER WEEK/25 HOURS PER MONTH, NON-EXEMPT About us The Alaska Community Foundation (the Foundation) is a statewide nonprofit, public foundation with a mission of inspiring the spirit of giving and connecting people, organizations, and causes to strengthen Alaskas communities now and forever. To learn more about us visit our website: alaskacf.org. ABOUT THE AFFILIATE PROGRAM The Kodiak Community Foundation (KCF) is one of eleven local, geographic-based community foundations, or Affiliates across the state operating under the umbrella of The Alaska Community Foundation. To learn more about KCF and the Affiliate program, visit our website: **************************** Position Summary The Program Manager position lives in the city of Kodiak (or within 12 miles) and works with the Kodiak Community Foundation by providing administrative and strategic support to the Kodiak Community Foundation Advisory Board. This position works on projects including operations, marketing and communications, events, and strategic initiatives. This position works from home and a work laptop is provided. This is a part-time position averaging 3-8 hours per week/25 hours per month. YOUR IMPACT Provide support for the KCF Advisory Board by coordinating the annual operations planning and monthly meetings (scheduling, drafting agendas, writing meeting minutes, etc.). Partner with the KCF Advisory Board in the planning and execution of local events (scheduling, location, invitation, catering, etc.). Support KCF Advisory Boards donor relations and stewardship activities and initiatives. Create marketing and communications materials to support the needs of KCF (newsletters, thank you cards, PowerPoint presentations, printing, photo catalogue, etc.). Manage the KCF website and social media platforms. Serve as liaison between the KCF Advisory Board and ACF Lead annual grant program activities, including assisting grantees with applications, supporting the grants committee and reviewing and closing out grant reports with support from the Alaska Community Foundation. Participate in training opportunities provided by the Foundation, including monthly Program Manager meetings. WHAT YOU BRING Your passion for the community of the Kodiak Archipelago, its people, and their interests. Your integrity, good judgement, and professionalism. Your strong organizational and prioritization skills. Your excellent communication skills. Your talent for working independently and taking initiative when appropriate. Your ability and eagerness to work as part of the Alaska Community Foundation team. Position Qualifications 1. A minimum of two (2) years of administrative or organizational support experience. 2. Strong computer skills with Microsoft Office products (Outlook, PowerPoint, Excel, Word, SharePoint, OneDrive, etc.) and experience with WordPress, Canva, and grant or customer service management systems. 3. Experience creating and writing marketing and communications materials. 4. Knowledge of or experience in managing social media and websites. 5. Ability to maintain strict confidentiality. 6. Resides in the City of Kodiak (or within 12 miles of the City of Kodiak). 7. Knowledge of or experience in the nonprofit and/or foundation field a plus. COMPENSATION This position pays $22 per hour. APPLICATION PROCESS The Program Manager position for the Kodiak Community Foundation is open until filled. Please include a cover letter, resume, and three professional references. Applications must be submitted at ******************************** . Please send any questions to the Director of Affiliates, Carmen Davis, at **********************. Please add Kodiak CF Program Manager in the subject line of your email. The Alaska Community Foundation is an equal-opportunity employer and welcomes a diverse pool of applicants. WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required, sometimes for extended periods, to stand or sit. This role routinely uses standard office equipment such as computers, phones, multi-function machines, and filing cabinets. The employee is occasionally required to climb stairs; use hands to type, finger, handle, or feel; reach with hands and arms; balance stoop, kneel, or crouch; and get in and out of vehicles. The employee must occasionally lift and/or move small or large objects up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and the ability to adjust focus.