Matanuska Telephone Association, Inc. job in Palmer, AK
We are searching for an experienced Technical Support Agent at our Palmer HQ facility. Primary Duties and Responsibilities: Working in a fast paced 24-hour call center environment, the Technical Support Agent serves as the initial point of contact for member issues and inquiries including complex problem resolution for MTA Internet, including DSL, email, total WiFi and MTA Shield. This position performs advanced support of network troubleshooting, scheduling, managing network outages, and coordinating multiple departments while supporting a wide platform of corporate and customer owned equipment. Technical Support Agents schedule and support all Field Support Technicians to maximize productivity. They also act as the primary liaison between the customer, Support Center, Dispatch, Field Support Technicians, Engineering, Residential Sales Representatives, and other departments as needed. This position is responsible for assisting customers, providing information, meeting objectives, and handling administrative aspects of each customer contact. This position ensures the timely process through which customer problems are received, controlled, tracked, and resolved. This includes problem recognition, research, isolation, product and services recommendation, resolution/sale, and follow-up.
SPECIFIC TASK DESCRIPTION
* Provide professional, courteous, prompt, and accurate support to customers. Document, communicate, analyze, and troubleshoot reported problems. Determine proper solutions and guide customers through corrective actions. Respond to user questions and inquiries via telephone, email, web, or other communication methods. Monitor, follow up and communicate information to customers as appropriate.
* Provides coaching, training, guidance and mentoring for the new hire agents to develop skills and effectively support our customers.
* Support and review any Wi-Fi issues in customer premises and utilize tools to mitigate any service issues with MTA
* Provide managed support, troubleshooting and service configurations for MTA equipment and external customer owned and maintained devices.
* Simultaneously use a wide range of MTA's application tools and procedures which are used to analyze and resolve customer and network problems, including remote desktop support.
* Enter, assign, and monitor issues in the on-line Trouble Ticket System while maintaining customer account integrity.
* Maintain a high level of familiarity with constantly evolving MTA's products and services to allow for analysis, troubleshooting and sales processes.
* Support all Field Support Technicians.
* Refer unresolved service issues to the Business/Field Dispatch Triage team.
* Provide input for updating the Support Center information and knowledge database.
* Identify email issues, resolve suspensions, and coordinate efforts with contracted email company (NeoNova Systems). After trouble resolution, review, research, and make recommendations to supervisor for customer credit requests.
* Monitors trends of incoming calls and quickly recognizes, analyzes, and reports any geographical or service specific outages. Provides status updates to appropriate work groups in a timely manner.
* Provide a professional demeanor at all company events.
* Perform other duties as assigned.
Required Qualifications:
EDUCATION:
High School Diploma or GED required
IT Degree preferred
MTA Helpdesk, Tech + , A+, Net+, MCP, MCSE or CCNA Certification preferred
WORK EXPERIENCE:
Six months experience in Support Center environment preferred. Achievement of the afore-mentioned specification may not be required if, in the opinion of the MTA hiring manager, a particular candidate possesses significant offsetting characteristics, such as past accomplishments, experience, education, or estimation of future potential.
JOB QUALIFICATIONS (Knowledge, Skills, Abilities):
* Must be 18 years or older.
* Minimum six months of Internet and PC experience with advanced knowledge and understanding of networking and personal computing devices. This includes a strong knowledge in the principles and operations of computer systems and related peripheral equipment.
* Ability to type 45 words per minute highly desirable.
* Past System Administration experience strongly desired.
* Strong analytical and problem-solving skills.
* Ability to analyze and troubleshoot customer's problems via, telephone, chat, email or other venues.
* Ability to maintain knowledge of current industry standards and keep up with new technology.
* Ability to communicate professionally, accurately, and effectively, both verbally, written, as well as on the telephone.
* Ability to understand and respond to user questions in an effective and courteous manner.
* Ability to convey technical procedures and directions in layman's terms.
* Ability to multi-task in a high stress working environment while remaining fluid to the demands of our customers and internal agents.
* Ability to work and excel in a team environment.
* Advanced knowledge in all currently supported operating systems Android, iOS, Windows, Macintosh, Internet Explorer, Safari, Chrome, various Email clients, and connection programs.
* Advanced knowledge in personal computer operations, utilizing word processing, spreadsheet, and database management software programs (e.g., Microsoft Office, Word, Excel, Access, PowerPoint, etc.).
* Advanced knowledge of Internet threats such as worms, virus's, hacks, Trojans, hijackers that could affect our customer's ability to utilize our product effectively.
* Strong understanding of how DNS, POP3, IMAP and SMTP function along with other various networking protocols and ports.
* Advanced knowledge of network LAN, WAN and Wi-Fi based technologies.
* Understanding of, sensitivity to and respect for the diverse economic, cultural and ethnic backgrounds of the company's customer base.
* Must be able to pass Abilities assessment within 90 days of hire.
* Must obtain MTA and Tech + Certification within 90 days of hire.
* Must obtain Comp TIA A+ Certification within 1 year of hire.
* full (PDF) job description available upon request*
Employment Type: Full - Time
Compensation Type: Hourly Wage
$23k-26k yearly est. 10d ago
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HSE Intern
Matanuska Telephone Association, Inc. 4.2
Matanuska Telephone Association, Inc. job in Palmer, AK
We are searching for an experienced HSE Intern at our Palmer HQ facility. Primary Duties and Responsibilities: Responsible for assisting MTA's Health, Safety, & Environmental (HSE) program. Responsibilities may include assisting in planned inspections, site visits, reporting and records maintenance, development of training materials, auditing, data collection, claims management, interfacing with employees, delivering safety briefings and other risk management administrative support. Ability to maintain the strictest level of confidentiality is a fundamental requirement of the position.
SPECIFIC TASK DESCRIPTION
* Support the HSE program and promote a cooperative workplace safety culture throughout the organization through cooperative interaction and positive attitude.
* Support the system-wide HSE program.
* Assists with inspection of facilities, work sites, and equipment to identify and mitigate potential or existing hazards.
* Provide analysis and reporting on key HSE metrics to measure MTA's safety program performance.
* Complete research and assist in environmental and safety risk analysis and mitigation plans.
* Support investigation of incidents or injuries.
* Support other risk management programs such as business continuity and risk analysis, including documentation, presentation development, research, records management, and scheduling.
* Strive to provide a superior customer experience to our internal and external customers.
* Other duties as assigned.
Required Qualifications:
EDUCATION:
Applicants must be currently enrolled, at least part-time (2 courses) in a college degree seeking program. Those seeking a degree for Occupational Safety and Health, Environmental Science, or equivalent major, will be given first preference.
GPA of 3.0 or greater preferred.
EXPERIENCE:
Must have interest in the safety and occupational health field. Knowledge of the Federal SH&E regulations covering telecommunication utilities, preferred. A familiarization with the State of Alaska OSHA supplemental regulations and of the State of Alaska Worker's Compensation System is desired.
Must show demonstrable proficiency with MS Word, Excel, and PowerPoint. Smartsheet, and SharePoint skills, to support generation and maintenance of training presentations, procedure documents and metrics reporting, are preferred.
* full (PDF) job description available upon request*
Employment Type: Temporary Student Intern
Compensation Type: Hourly Wage
$40k-45k yearly est. 24d ago
Travel Nurse RN - Med Surg - $2,233 per week
Uniti Med 4.4
Soldotna, AK job
A Travel Nurse RN specializing in Medical-Surgical care providing night shift nursing support for a 13-week assignment in Soldotna, Alaska. This role involves delivering patient care in a hospital setting, ensuring quality healthcare services during the travel assignment. Uniti Med offers comprehensive support, including benefits starting day one and referral bonuses to enhance the travel nursing experience.
Uniti Med is seeking a travel nurse RN Med Surg for a travel nursing job in Soldotna, Alaska.
Job Description & Requirements
Specialty: Med Surg
Discipline: RN
Start Date:
Duration: 13 weeks
Shift: nights
Employment Type: Travel
UnitiMed Job ID #. Posted job title: RN Med Surg RN
About Uniti Med
Uniti Med meticulously matches your talents to our open needs to ensure the ultimate travel experience. Tell us where you want to go and let our experienced staff lead the way!
Benefits
Referral bonus
Benefits start day 1
Employee assistance programs
Keywords:
Travel Nurse, Registered Nurse, Med Surg, Night Shift, Patient Care, Healthcare, Hospital Nursing, Alaska Nursing Jobs, Travel Nursing, Nursing Assignment
$71k-101k yearly est. 2d ago
Service Delivery Specialist I - Contact Center ( 5 Positions)
Alaska Communications Systems Group, Inc. 4.5
Anchorage, AK job
Service Delivery Specialist's (SDS's) primary duties are to focus on the efficient and accurate completion of work required to ensure customer service once the sale has been made. Provide support to sales staff, engineering, and field services. Interact with ACS customers to determine and recommend devices and services that meet the customer's needs.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Examples of Job Duties
Prepare Orders for Field/CO Presentation.
Clear and close troubles and orders through all associated applications including billing.
Email inquiries for order or trouble scope and follow through to completion.
Provision service orders to switch customers between exchange carriers for Local & Wireless Number Portability.
Process service orders using computer-based billing and facility record systems.
Perform record maintenance and research duties associated with "911" records and address research functions.
Service Delay Order creation for service relief through multiple departments.
Examine workflow systems for order completeness and accuracy of weekly and monthly reporting.
Perform record research provides guidance and support to internal and external customers.
Provide helpdesk assistance to internal customers.
Create reports and complete audits as required.
Provide training and mentoring of new individuals to the team.
Other duties as assigned.
Minimum Qualifications Required
Must have a high school diploma. A minimum of two years of customer service experience including order preparation and processing. Analytical skills are shown in processing information and entering data into a computer-based records system with at least one year of experience using computers and computer software applications.
Certifications and Licenses Required
Some levels may require you to possess and maintain an Alaska Drivers License.
Additional Job Requirements
External applicants must successfully pass a pre-employment suitability assessment and drug test.
Must successfully complete a pre-employment Data Entry test with 5500 keystrokes per hour with 10% or less error rate or type 33 words per minute.
$39k-52k yearly est. 57d ago
Director, Grants Program Management
Alaska Communications Systems Group, Inc. 4.5
Anchorage, AK job
This individual serves as the senior program manager of grant-funded projects. This role will oversee large, integrated programs consisting of a set of interconnected component projects, and/or a group of associated, but separate, projects. Leads internal and external teams of complex programs to ensure timely, accurate and cost-effective delivery of initiatives to accomplish strategic company goals. Monitors work scope, timeline and budgets and provides feedback to project teams as needed for successful completion. Leadership position that partners with senior leadership to develop comprehensive plans to deliver solutions related to federal grants. The programs administered will encompass multiple projects and are focused on an associated set of complementary objectives within an overall mission of delivering scope of federal grants. Projects will be primarily grant funded, and as such the Director will maintain responsibility for appropriate use of programmatic funds within the parameters of the grant(s). Works with little direction. Understands the business consequences of their actions around conflicting priorities, cost management, capital efficiency, etc. Goals are generally communicated in "solution" terms.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions
* Oversee groups of projects characterized by great complexity, sensitivity, and potential for organizational impacts.
* Act as a resource base for peers, provide mentoring and assume a proactive role within the PMO team to prevent problems that could detract from the Company's objectives.
* This role is not intended to directly manage project activities. Instead, it will lead and be responsible for the oversight of teams managing the projects directly. The position will be able to roll up all activities to provide status to senior leadership and act as liaison between project teams and the senior leadership team to facilitate requests for participation and input, and field concerns and questions.
* Provide leadership in coordination and facilitation across various organizational areas to meet grants program needs - both internal and external.
* Actively lead and drive key change initiatives to completion across the organization.
* Provide budget data to VP, PMO needed for preparation and management of grants program applications and execution budgets.
POSITION QUALIFICATIONS
Competency Statement(s)
* Program Management - Ability to lead and influence cross functional project teams, lay out program and project tasks and drive programs through successful completion. Ability to manage Program level budgets-this program is expected to have combined budgets of over $200 million and resources, vendor, and internal resource management for program execution.
* Communication, Oral and Written - Ability to communicate effectively with others using spoken word and by writing clearly and concisely.
* Analytical Skills - Ability to use critical thinking and reasoning to solve problems.
* Conceptual Thinking - Ability to think in terms of abstract ideas.
* Innovation - Ability to look beyond the standard solutions
* Leadership - Demonstrate personal leadership in all aspects of work, leads by example and demonstrates strong personal accountability and ownership. Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
* Execution Discipline - A strong commitment to meeting deadlines and commitments, a good understanding of all tasks needed to complete a program and manage those initiatives effectively to meet commitments.
* Working under pressure - Ability to complete assignments in stressful situations.
* Negotiation Skills - Ability to reach outcomes that gain the support and acceptance of all parties.
* Relationship Building - Ability to effectively build relationships with customers, community members and co-workers.
MINIMUM QUALIFICATIONS
Bachelor's degree in business, Engineering, Project Management, or another technical field required. Equivalent education, experience and training may be substituted for the degree requirement plus (10) years of relevant experience. Equivalent functional experience may be considered. Any combination of relevant education, experience, and training may be considered as a substitution for the experience requirement. Demonstrated proficiency working with Microsoft Office Suite, to include Word, Excel, Access, Outlook, and PowerPoint.
Preferred: Current PMP or PgMP certification or ability to gain certification within first year of hire.
Preferred: Project experience managing telecommunications field/construction support with progressively responsible business level planning or operations experience demonstrating proficiency in design, implementation, and program management. Experience with subsea fiber optic cable systems a plus.
$117k-137k yearly est. 60d+ ago
Director of Accounting, Controller
Alaska Communications Systems Group, Inc. 4.5
Anchorage, AK job
Director of Accounting, Controller is a key leadership position within the Company and the Accounting Organization. This position is responsible for assisting the VP, Finance and Accounting in the coordination and production of timely and accurate financial information and reports for each of the organization's subsidiaries and submitting them to our parent corporation. This includes overseeing the month-end close process, reviewing journal entries and account reconciliations, maintenance of the general ledger and compliance with both regulatory requirements and the Company's internal control procedures. This position works extensively with other departments ensuring projects and transactions are appropriately recorded and is recognized as an authority in both Company policy, regulatory, and accounting rules. This position coordinates our tax functions between both internal and external resources and is the point of contact for our external auditors for quarterly reviews, annual audits, and ad hoc engagements. This position is also responsible for hiring, training and coaching staff for the various accounting units.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions
* Ensure that capabilities, methods and procedures are in place to successfully meet all external reporting requirements.
* Oversight of all accounting functions, including oversight of compliance programs (e.g., Sarbanes Oxley program) related to financial reporting. Lead and develop the Finance teams, to include providing work assignments and direction/assistance, mentoring/coaching, skills & competencies development, recruiting, performance management.
* Establish strong relationships with business managers based on providing expert decision support, anticipating key issues and informational needs. Collaborate with colleagues across various functional areas of business opportunity and engage in productive problem solving.
* Ensure the review of monthly journal entries and account reconciliations. Reviews and assure accuracy of the monthly variance analysis performed by the accounting department.
* Coordinate and lead the Company's month end close process, including designing processes and procedures to efficiently close on time, distributing workload as required.
* Oversee the production of financial statements and their timely submission to our parent corporation.
* Ensure the performance of all key and non-key internal controls over financial reporting by the Accounting team. Including, updating the SOX documentation on an annual basis, identifying opportunities for control improvements and efficiencies, and recommending for deletion any extraneous internal controls.
* Support ad hoc requests for accounting information and analyses, including those from the CFO and VP, Finance and Accounting. Act as the key point of contact for parent company accounting requests. Act as the key point of contact for all requests from other internal and external business partners and manage the completion within the Accounting team.
* Utilize financial systems to their maximum potential and make reporting effective, efficient, timely, accurate and insightful. Structure reporting to provide effective tools that allow budget managers and Finance management to understand variances and make effective decisions around resource allocation.
* Coordinating with our external auditors, lead the quarterly reviews, annual financial statement audits, and ad hoc engagements.
* Maintain an effective tax function with a combination of both internal and external resources.
* Lead in-depth financial, variance, and trending analysis for key profitability drivers and metrics. Interpret results, and articulate actionable recommendations that maximize profitability and ensure financial targets are achieved.
* Lead the implementation of new accounting pronouncements. Act as the ACS and Accounting subject matter expert for financial information system implementations and assist in all such implementations.
* Coordinate the cross training of Accounting Managers and Supervisors and ensure absences are covered.
* Maintain up-to-date knowledge of GAAP, SOX 404, and regulatory requirements. Perform technical research.
* Other duties as assigned.
POSITION QUALIFICATIONS
Competency Statement(s)
* Analytical Skills - Ability to use thinking and reasoning in gathering raw data and processing that data into a meaningful form.
* Business and Process Leadership - (Strong expertise in telco service provider / carrier process and procedures). Ability to grasp and understand business concepts and issues. Preferably, an understanding of key telco processes (retail/sales/service, ordering/service delivery, network management, customer support) and the ability to map processes and understand inter-linkages to each other and to the systems that support the processes. Strong ability to coordinate with sales, service, engineering, field operations, finance and other departments in the company. Ability to drive process metrics and measures, measurement points in a process, and the ability to drive improvement and process change.
* Communication Skills - Excellent oral and written communication skills. Position will require frequent preparation and delivery of detailed plans and proposals. Strong communication/interpersonal skills with emphasis on decision-making, conflict management, and team building and teamwork. Must have ability to develop work plans, work effectively as a member of a team, report on status of projects, and represent the team in meetings and/or with the client, and be able to coordinate issues identification and resolution between clients and the development team.
* Decision Making - Ability to make critical decisions while following company procedures.
* Honesty / Integrity - Ability to be truthful, ethical, and be seen as credible in the workplace.
* Financial Management - Ability to work with complex ERP, billing, provisioning systems and switching records. Consistent budgetary adherence managing both capital and operating expense budget models.
* Management Skills - Ability to organize and direct oneself and effectively train and supervise others.
* Adaptability - Ability to preserve flexibility in a fast-paced environment, and continually evolve to meet the changing business needs.
* Detail Oriented - Ability to pay attention to the minute details of a project or task while balancing multiple concurrent projects.
MINIMUM QUALIFICATIONS
Bachelor's degree in accounting, finance, or related field required. Equivalent experience may be substituted for education plus ten (10) years professional accounting experience with increasing levels of responsibility resulting in demonstrable mastery of accounting principles concepts and applications. Supervisory and/or staff management experience required. Exposure to both operational and corporate financial settings in a public company. Expertise in accounting including GAAP and SEC reporting. Prefer CPA License and Graduate degree in accounting, finance, business administration, or related field. Experience with Workday Financials or other complex ERP system.
$78k-94k yearly est. 57d ago
Wireless RF Technician IV - (Kenai, AK)
GCI Communication Corp 4.7
Kenai, AK job
$2,500 Hiring Bonus! GCI's Wireless RF Technician IV is responsible for performing advanced troubleshooting, optimization, upgrades, commissioning, maintenance and repair of Wireless RF transmission lines, antennas, and cell site or transport related equipment for the Wireless GSM/CDMA/UMTS/LTE Radio Access Network (RAN) and Microwave network with oversight by more senior level technicians. The Wireless RF Technician is expected to perform duties with moderate supervision while contributing to all aspects of delivering quality service to the company's customers and supports other departments' efforts to improve customer experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:
Perform installation, adjustment, advanced troubleshooting and repair of wireless RF transmission lines, antennas and other cell sites or transport related equipment throughout Urban and Rural wireless markets.
Operate test equipment to perform corrective tasks related to the transmission tower, antennas, coaxial cabling, grounding, and other systems as required.
Provide support to Engineers in field related aspects for network optimization projects.
Maintain compliance regarding documentation, company, safety, and regulatory policies.
Perform site audits for cells sites to ensure existing and new installs are within specifications and that preventive maintenance is in accordance with GCI's wireless preventive maintenance procedures.
COMPETENCIES:
Demonstrated commitment to GCI's Basic Principles, Mission Statement, Declaration of Principles and diversity, equity, and inclusion (DEI) by promoting and maintaining an inclusive and equitable work environment for all employees and contractors, and in interactions with customers, vendors, and the public.
ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles.
COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
Organizational skills and ability to communicate/interact with customers, subcontractors, vendors, technicians, and other team personnel.
COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics.
CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent.
Ability to work in stressful situations and maintain focus on proper troubleshooting and maintenance procedures in a time sensitive manner.
Knowledge of RF safety regulations and requirements for working in and around RF hazardous areas.
Required to follow company and OSHA guidelines for safe work practices.
Thorough understanding of safe work practices when working at heights and fall protection requirements.
Additional Job Requirements:
This is an advanced level position within the wireless Network Operations group. Ability to support senior technicians, execute equipment installation/replacement, test and turn up working under minimal supervision with latitude for independent judgement. Required to be fully proficient within the discipline and have a comprehensive understanding of telecommunications technology, Network systems, installation, modifications, and test procedures. Ability to support management, senior technicians, and mentor junior technicians. Is considered the SME on site; works under minimal supervision with latitude for independent judgement.
Essential Duties:
Mentor and train junior technicians; Troubleshoot and repairs all cell site equipment, including replacement of electronics parts, RF connectors and works closely with transport technicians to expedite circuit repairs. Perform installation, adjustment, maintenance and repair of wireless RF transmission lines, antennas and other cell site or transport related equipment throughout Urban Wireless markets, including but not limited to microwave, tower mounted radios, cellular antennas, TMA's, fiber cabling, DC power, FAA warning beacons and tower lighting systems. Works closely with RF Engineering and RAN Operations departments to support network optimization projects. Performs site redlines to verify contractor quality of work and standards compliance. Perform corrective and preventative maintenance of cell sites, microwave, and power systems, which involves the emergency generator, batteries, AC units, towers, locks fences, coax cabling/connectors, etc. Work effectively with other technicians, engineers, and vendors to resolve system problems and customer complaints. Provide technical support for technicians in remote locations, to include phone, command line interface, Cherwell ticket maintenance, and workflow.
Performs daily operational checks on all cell site RF and associated equipment. Performs KPI analysis to determine the existence of possible external and/or internal interference and performs corrective maintenance; collaborates with RF engineering to develop design changes if necessary.
Support SMC staff by interfacing regularly to report on network outages, and any work being performed.
Updates daily logs with site-specific information; and maintains system documentation. Inspects and maintains building grounding systems.
Provide field support for new cell construction, equipment installation, cell turn up, and cell optimization as needed.
Perform progression training comprised of written, face to face, vendor, and on the job training.
Additional Competencies:
Knowledge of RF safety regulations and requirements for working in and around RF hazardous areas.
Advanced electrical theory
Advanced RF theory
Advanced theory of T1, IP, Fiber, and Microwave
Advanced Antenna line sweep and PIM theory and interpretation
Advanced knowledge of CLI to include Linux and other Vendor software.
RF interference mitigation
Telcordia
HVAC Maintenance
Commercial power and current NEC
Ability to operate and interpret the results of PIM testers, FDR, OTDR, BERT, IP Network testers, multi-meters, and power analyzers.
Minimum Qualifications:
Required: *
A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
High School diploma or equivalent.
Associates Degree in electronics, telecommunications trade school, or equivalent training. *
Minimum nine (9) years' experience in a field operations telecommunications industry. *
Including six (6) years in wireless telecommunications, wireless site construction or related field.
Preferred:
Demonstrated computer skills with Linux, Unix, Cisco IOS, command line interface, Secure Shell, and File Transfer Protocol.
Knowledge of RF propagation principles and concepts such as UMTS/HSPA, CDMA/EVDO, LTE, and microwave.
Prior certification as a tower climber.
Other telecom industry or job specific certifications.
DRIVING REQUIREMENTS:
This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.
PHYSICAL REQUIREMENTS and WORKING CONDITIONS:
High degree of balance, coordination, and strength needed to ascend, descend, and work atop poles, towers, ladders, and buckets with tools and equipment at heights occasionally up to 500 feet safely and routinely. A typical work environment is below 200 feet. Must complete and remain a certified tower climber in this role.
Daily moving, traversing, and positioning self on varied uneven or unstable surfaces such as roofs and in trenches, often hampered by weather elements.
Safely move, transport, position, install, remove, and maneuver equipment and supplies of up to 70-pound loads occasionally, up to 50-pounds more regularly, up to 20 pounds frequently.
High degree of dexterity and coordination to operate hand tools and to connect, separate, and twist multiple smaller items daily.
Visual acuity is necessary to identify, inspect, observe, and assess details at near, mid, and far ranges.
Ability to clearly distinguish colors for driving, identifying cables or other electrical components, and safety signage.
Auditory acuity necessary to operate equipment; capable of distinguishing between equipment signals and the human voice often amidst background noises, such as wind, rain, and traffic.
Subject to adverse weather and driving conditions.
Ability to tolerate temperature and weather extremes found in the Alaskan arctic environment (fumes and odors, dust, low light conditions, rain, sleet, snow, hail, wind, temperature extremes).
Work performed below overhead construction and in trenches to 10 feet in depth.
Tasks performed around high-power electrical conductors and gas lines.
Work areas can be cramped, dark, dusty, damp, wet, stuffy, sticky, smelly, hot and/or cold.
May encounter unrestrained animals/pets.
Must be able and willing to work flexible hours including, but not limited to, overtime, shift work, on-call, and/or additional time on weekends, holidays, evenings, before or after normal shift hours. Travel may be required to assist other systems personnel.
Drug Testing: Participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy conditions of a contract or proposed contract with a business partner or client. This includes pre-employment, random, reasonable suspicion, post-accident, return to duty, and follow-up testing.
Fitness For: Duty: Ability to pass a pre-employment or return to work physical and fitness for duty examination may be required to satisfy conditions of a contract or proposed contract with a business partner or client.
The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.
Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.
EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.
DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
$56k-67k yearly est. Auto-Apply 60d+ ago
Grade Checker/Surveyor - Prince of Whales, AK
Bouygues 4.3
Haines, AK job
Southeast Road Builders (SERB) is one of the companies within Colaska Inc., the Colas USA subsidiary that operates throughout the state of Alaska. Established in Haines in 1977, SERB is a well-recognized name in the local community. Offering tailored civil construction services to all, SERB is proud of its reputation of providing excellent customer satisfaction. To learn more about the Colaska Family of Companies, visit ****************
The Colas USA Family of Companies provides competitive pay, outstanding benefits, career advancement opportunities, professional education, and extensive training for every employee. We pride ourselves on upholding the highest standards of safety, environmental conservation, and ethical conduct as we strive to grow our infrastructure products and services through empowering and developing our people, fostering innovation, utilizing new technology, and maximizing vertical integration at all levels of the company's value chain. To learn more about the Colas USA Family of Companies, please visit *****************
Mission
We are seeking a Grade Checker to play a vital role in our construction project's field operations, specifically verifying that project lines and grades adhere to project specifications using advanced surveying tools and systems. This position ensures accurate implementation of the planned line, grade, and elevations throughout the construction process; as well as ensuring as-built measurements are documented on completed construction and quantity computations are timely and accurate. We are currently seeking a skilled Grade Checker to join our outstanding team in Prince of Whales, AK, USA.
Main Responsibilities
* Operate surveying systems including Trimble GPS and total stations to accurately determine and verify the grade of construction sites.
* Analyze site measurements against project plans and specifications. Provide real-time feedback and guidance to earthmoving equipment operators to adjust grade as necessary.
* Work closely with project managers, and construction teams to ensure grading activities are aligned with project goals. Communicate optimally any changes or adjustments that need to be made on-site.
* Supervise all grading tasks in keeping with safety, quality, and environmental standards. Ensure that all grading work meets the detailed specifications of the project.
* Maintain detailed and accurate records of all stake out, measurements, adjustments, and other relevant activities to ensure traceability and compliance with project documentation requirements.
* Compute volume and area quantity measurements as required by the contract for payment including 3d measurements and cross sections.
* Quickly identify and resolve any discrepancies between the graded site and the project plans, initiating corrective measures in a timely manner to avoid delays in project timelines.
Minimum Experience and Qualifications
* Ability to read, analyze, and interpret plans, specifications, and internal and external policies, guidelines, and regulations.
* Competency in site calibrations, staking, measurements, and quantity computations.
* High School diploma or equivalent experience.
* Valid driver's license with the ability to maintain a clean driving record.
* A minimum of 2 years experience as a Grade Checker.
Physical Requirements
* Must be able to pass a drug screening and a Physical Abilities Test (PAT).
* Ability to exert 20-50 pounds of force occasionally, 10-25 pounds frequently, or up to 10 pounds constantly.
* Ability to walk, bend and stoop up to 10 hours a day.
Colas Inc. and its subsidiaries are an Equal Opportunity Employer. For details on the specifics of this commitment, please click here to view the EEO document. If you are an individual with a disability and require a reasonable accommodation to:
* to meet the requirements of the role in which you are applying
* complete any part of the application process
* access or use the online application process and need an alternative method for applying
Please contact Colas Inc. at ************ or send an email to ***************************.
$68k-79k yearly est. Easy Apply 4d ago
Project Superintendent
Bouygues 4.3
Anchorage, AK job
The successful candidate will supervise multiple areas of projects in accordance with contract requirements and timeframes and be aware of relevant costing/supply/budgets. They must adhere to all organization policies and procedures and be responsible for maintaining accurate data/records/documentation. The Superintendent will forecast the number of employees, materials, and equipment needed to efficiently perform assigned project(s) while being aligned with all safety standards.
This is a supervisor position and the successful candidate will be expected to set an example for team members of commitment, safe practices & ensure that personnel/tasks adhere to all legal & safety requirements. This candidate will also oversee the assessment and allocation of required personnel supplies & equipment and ensure that the highest level of quality is maintained while minimizing downtime and waste. Candidate must have experience with large project operation management.
Main Responsibilities
* Ensure specifications within the project proposal and plans are followed.
* Meet with the client representative (customer) to confirm quantities daily.
* Review job schedules and cost breakdowns, resolving any potential issues with the PM prior to work progression.
* Keep progress schedule current, review schedule status and job costs at a minimum of once a week.
* With the assistance of the PM ensure that all change orders and force accounts are properly completed and documented.
* Attend pre-construction and construction meetings, any issues or concerns relating to the project will be documented and shared with the PM.
* Coordinates with the Safety team and HR to ensure all company and government safety regulations are being met.
* Coordinates with Project Engineers and Crew Leads to ensure the progression of projects in a timely manner while being heavily involved with day-to-day allocation of resources.
* Delegate tasks to be completed by Crew Leads and regulates the completion of successful day-to-day operations.
* Communicates with subcontractors and other employees to ensure the procurement of supplies and materials as needed.
* Operating engineers may be expected to perform equipment and materials inspections.
* Must be able to understand specifications and instructions, both verbal and written.
* Working with heavy-duty machinery requires knowledge of and strict adherence to safety regulations.
* Wear all proper personal protective equipment.
* Travel and work at remote sites within Southeast Alaska communities may be required.
* Must be able to work Saturdays and Sundays. Typical weekly work hours can meet or exceed 60 hours.
Skills
* MSHA Certification.
* OSHA 10 hr Certification.
* CPR/First Aid Certification desired.
* Driver's License
* Ability to read, analyze and interpret plans, specifications, external and internal policies/guidelines/regulations. Ability to write reports, business correspondence and effectively present information to large groups and interact with managers, clients, customers, and the general public.
* Basic computer knowledge including knowledge of email, Power point, MS Word, Excel, and internet applications. Ability to learn corporate programs.
* Typically requires a bachelor's degree in Construction Management, Engineering or related and 5-7 years of proven ability OR 10 years of proven ability in management of large projects and DOT experience.
Physical Requirements
* Exert force of 20-50 pounds occasionally, 10-25 pounds frequently, or 10 pounds constantly.
* Must be able to pass a drug screening and a PAT (physical abilities test).
At Alaska Communications, we're committed to putting our team first, always being customer focused, having a can-do attitude, owning our results and always acting with integrity. This is what we hire for and what our team members exhibit each day. Want to make an impact with us?
This is a Future Opportunity
This is an ongoing posting. Applications will be actively reviewed for current and future openings and filled as vacancies become available. Please note while you may not be contacted immediately, we welcome your interest and look forward to connecting as openings arise.
POSITION SUMMARY
Materials Management Specialists (MMS's) primary duties are to handle incoming and outgoing mail and packages, reproduce copies of printed materials, process repair and out of box failures, receive, stock, manage inventory levels, and issue items to customers. These duties are performed in office, warehouse, and outdoor storage yard environments.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions listed below.
Examples of Duties
Receive, date stamp, and route incoming mail, packages, and express shipments for the Company (e.g., UPS, FedEx, USPS).
Sort, stamp, and prepare outgoing mail, packages, and express shipments (e.g., modems, customer phones and accessories) for pickup or delivery to designated locations.
Prepare documents or forms for special handling or overnight delivery.
Make deliveries or pick up materials from job sites and other locations using Company vehicles (e.g., vans, flatbed trucks).
Reproduce copies of materials using computerized reprographic equipment; bind, store, and inventory basic Company forms.
Review the master calendar for the Distribution team (e.g., due dates, leave schedules, postal regulation changes) and advise Supervisor of potential conflicts.
Order and maintain inventory to meet internal and external requirements; expedite shipments and resolve vendor errors.
Source and purchase materials using procurement credit card (PCC) or written bids; reconcile PCC monthly.
Set up new material master and perform electronic updates in both LEC and Wireless inventory control systems.
Process repairs, returns, and out-of-box failures for various equipment (e.g., phones, tools, test equipment); manage RA requests, shipping documentation, and repair tracking.
Process adjustment transactions related to surplus inventory in computerized systems.
Conduct monthly and yearly physical inventory counts for assigned locations; prepare reports and resolve variances.
Prepare, process, and track requisitions and purchase orders; obtain freight quotes, audit bills, review invoices, and prepare check requests using correct accounting codes.
Track departmental expenditures and prepare monthly variance reports.
Coordinate travel arrangements including flights, ground transportation, hotels, and authorizations.
Receive materials from carriers/vendors; inspect for discrepancies and receive into inventory system.
Package and ship materials to vendors and Company facilities, ensuring compliance with Hazmat laws.
Stock bins, pallets, or other storage areas with materials.
Issue or transfer materials using inventory system, ensuring accuracy and proper departmental charges.
Notify Supervisor of inventory discrepancies and adjust as instructed.
Operate material-handling equipment (e.g., forklifts, pallet jacks, trucks with lift gates).
Perform minor maintenance on hand tools and equipment used in warehouse operations.
Sort and identify surplus or returned materials for inventory, credit, recycling, or scrapping; ship consignment materials.
Train others in the MMS classification per Supervisor direction.
Assist Supervisor in assigning daily work duties and coordinating warehouse activities.
Ensure workgroup production meets Company standards for accuracy, timeliness, and compliance.
Purchase miscellaneous equipment, parts, and tools using procurement card and charge to appropriate cost center.
Travel to other warehouses for vacation coverage and annual inventories.
Perform other duties as assigned.
MINIMUM QUALIFICATIONS
Associate's degree and one (1) year experience in one of the following areas: computerized inventory control, warehousing, purchasing, or shipping. May substitute High school diploma or GED plus three (3) years general office experience for the education requirement.
Extensive knowledge of warehouse procedures and telephone equipment gained through three (3) years of warehouse experience operating under a computerized inventory control system. At least two years must have been in a local telephone company warehouse, Signal Corps warehouse or a communications company warehouse.
(Anchorage MMS II Only) Must possess and maintain a valid Certificate of Medical Examination (Medical Card) and pass a Drug and Alcohol Background check.
Certifications and Licenses Required
Possess and maintain a valid Alaska driver's license.
MMS II - Must obtain and maintain forklift training and certification with 90 days of attaining the MMS II classification.
Must obtain and maintain IATA and CFR part 49 Hazardous Materials certification within 180 days of attaining the MMS II classification.
Additional Requirements
Demonstrated ability to lift 50 lbs on a repetitive basis to a height of 3 feet or 5 feet (MMS II's) (a box of 8 ½ x 11 paper weighs 50 lbs.)
Applicants must successfully pass a keyboarding test at 30 WPM. Tests completed within the past 12 months from the date of application will be accepted. Internal applicants serving as MMS's are expected to have proven keyboarding and are not required to provide test results.
Experience using personal computers to include word processing and spreadsheet software and using a variety of applications.
External applicants must successfully pass a pre-employment suitability assessment and drug test.
MMS II - Demonstrated ability to maneuver 2,500-pound pallets using a manual pallet jack.
We hope you'll join us as we change lives through technology.
$26k-30k yearly est. Auto-Apply 60d+ ago
Network Technician - PBX
Alaska Communications Systems Group, Inc. 4.5
Anchorage, AK job
Network technician's primary duties are installation, operation, administration, and maintenance of Digital and VoIP Telephone Switches, Transport Systems (both network and CPE), DLC's, PBX's, Ethernet Switches, Cell Sites, Central Office power systems, and the network management platforms used to monitor their performance and availability.
Examples of Job Duties - PBX Technician
Provide customer service, troubleshooting, educate customers on available ACS products and services, provision and de-provision products and services. Answer customer inquiries.
Determine cable distribution to fulfill service requirements. Run, secure and terminate necessary cabling.
Place equipment cabinets, racks, or supporting frame work. Accomplish all inter-cabinet wiring.
Install associated sets and sub-sets of business systems.
Install associated power equipment and make necessary distribution.
Install and provision system programming.
Perform all facets of fault location of PBX, PAX, Key, VoIP telephone or special circuits to restore degraded or out-of-service conditions.
Conduct system or sub-system testing as required to determine failures or to accomplish routine maintenance tests.
Perform preventative maintenance and database backups
Install, maintain, and modify PBX and Key Systems.
Installation and configuration of vendor specific cards and equipment
Minimum Education and Experience Required
You must have a high school diploma and must possess and maintain a driver's license. Network Technicians are normally required to have and maintain vendor specific training and/or certifications.
Network Technicians are required to have four (4) years training in a relevant telephone apprentice program or equivalent experience leading to journeyman level performance in this specialty, with two (2) years experience in the skills and work this position will typically perform.
This position may travel by Air, Land and Sea by commercial and non-commercial means to deliver service to Alaska Communications Customers located in remote areas of Alaska.
Certifications and Licenses Required
External applicants must successfully pass a pre-employment suitability assessment and either a DOT or non-DOT drug test, depending on position.
Network Technicians outside of Anchorage, may be required to perform duties of a Field Technician, which may require a Medical Certification or a CDL.
Additional Job Requirements
External applicants must successfully pass a pre-employment suitability assessment and drug test.
$89k-106k yearly est. 57d ago
Cable Splicer Field Technician (Future Opportunity)
Alaska Communications 4.5
Juneau, AK job
At Alaska Communications, we're committed to putting our team first, always being customer focused, having a can-do attitude, owning our results and always acting with integrity. This is what we hire for and what our team members exhibit each day. Want to make an impact with us?
This is a Future Opportunity
This is an ongoing posting. Applications will be actively reviewed for current and future openings and filled as vacancies become available. Please note while you may not be contacted immediately, we welcome your interest and look forward to connecting as openings arise.
POSITION SUMMARY
Field Technicians duties are to install and maintain all Alaska Communications services, facilities, and products in assigned work areas, remote and non-remote. This is including but not limited to terrestrial (buried and aerial) Copper and Fiber Optic Plant, Wireless and Microwave towers, facilities such as Remote nodes, Access Points, and cross connects.
ESSENTIAL FUNCTIONS Reasonable Accommodations Statement
Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions listed below.
Examples of Job DutiesCable Splicer
Splice, troubleshoot and maintain copper and fiber optic cables.
Identify, research, and resolve hardware and component issues daily.
Installs load pots, buildouts, repeater cases, or other transmission improvement devices.
Performs fault location by use of test sets and pressure gradient methods.
Install and configure vendor specific cards and equipment.
Complete Line Station Transfers and cuts.
Create as-builts and help maintain records by providing updates.
MINIMUM QUALIFICATIONSEducation Required
Must have a high school diploma and must possess and maintain a driver's license. Four (4) years training in a relevant telephone apprentice program or equivalent experience leading to journeyman level performance in this specialty.
Experience Required
Two (2) years' experience in the skills and work this position will typically perform. Ability to operate necessary equipment. To read and interpret schematics and diagrams. Ability to climb and perform work functions on poles and to differentiate colors.
Certifications and Licenses Required
As listed below, some levels may require you to possess and maintain an Alaska Commercial Driver's License (CDL) Class A, as well as a valid Certificate of Medical Examination (Medical Card) and pass a Drug and Alcohol Background check.
CDL:
Linemen/Splicers
Additional Requirements
External applicants must successfully pass a pre-employment suitability assessment and either a DOT or non-DOT drug test, depending on position.
We hope you'll join us as we change lives through technology.
$14k-41k yearly est. Auto-Apply 40d ago
Systems Engineer II - Anchorage
Alaska Communications Systems Holdings Inc. 4.5
Anchorage, AK job
The Systems Engineer is a professional-level job providing engineering and technical support to establish and maintain optimal performance of the Company's IP-based voice and data products and associated systems, to include supporting and administering routers, switches, servers, and related technologies; and monitoring, analyzing and correcting performance, as necessary, to ensure compliance with service level agreements.
The Systems Engineer will ensure the stability, integrity and performance of voice, data, and wireless data based services and the IP/MPLS network core. This will be achieved through participating in the installation, monitoring, maintenance, support, troubleshooting a.nd optimization of all LANs, WANs, network security services, communication links and associated hardware and software. As a member of a team that provides 24 x 7 x 365 operational infrastructure support, the Systems Engineer must be willing and capable of performing complex hands-on network provisioning and management activities. This role demands solid technical grounding as well as excellent organizational skills and discipline in order to effectively and efficiently maintain focus while successfully managing multiple parallel projects and activities.
Essential Functions - Systems Engineer ll
Able to work as a Subject Matter Expert in duties of a Systems Engineer I, plus the following:
Direct and coordinate the efforts of lower-level Engineers within the workgroup.
Function as the SME in one or more areas and serves as final point of escalation in the company.
"Subject Matter Expert" is defined as being the last and final point of resolution and technical escalation for a technology or trouble issue.
Minimum Qualifications
College diploma in the field of computer science, computer information systems, or computer engineering. Relevant experience could be substituted for the educational requirement on
a year-for-year basis. Systems Engineer I: 3 years of experience leading to the ability to work independently in the following areas:
information processing principles, practices and demonstrated ingenuity in performing troubleshooting and root cause analysis of complex cross-functional problems.
fundamental IP, routing and switching concepts.
system administration.
Familiarity with a broad cross section of IP based systems and networking technologies.
ordering, provisioning, turn up and troubleshooting of telecommunicati ons circuits from CPE access lines to enterprise and core class lines (Metro-E, DS-3, OC-x etc.)
theoretical knowledge and extensive.hands on experience configuring,troubleshooti ng, optimizing and managing a relevant mix of following software, hardware, protocols and technologies:
Core and enterprise-clas·s routers, switches, network security appliances, WAN accelerators, and intelligent port aggregators and taps.
Access technologies, including·dial, xDSL, TDM and carrier Ethernet.
Switching.
Routing.
MPLS .
VPN and firewall technologies.
Wireless data network technologies and infrastructure.
Network services and user ma·nagement applications (i.e. DNS, LDAP, email, RADIUS, etc.)
Extensive experience with scriptirig and automating execution of configuration and data collection tasks, utilizing tools (Exped,RANCID, SNMP, etc.), shells (Bourne, bash, l
Previous experience in Carrier and Service Provider organizations is strongly preferred.
Relevant education could be substituted for the experience requirement on a year-for-year basis.
Preferred Qualification: CCNA or equivalent
$84k-98k yearly est. Auto-Apply 60d+ ago
Network Engineer I - Fbks or Juneau
Alaska Communications Systems Holdings Inc. 4.5
Juneau, AK job
Network Engineers ensure the stability, integrity, and optimal performance of the systems which support the Company's products and services. This will be achieved through the completion of design initiatives, capital project creation, records maintenance, and supporting installation, maintenance, support, troubleshooting, and optimization of all-fiber, copper, and wireless transport networks and associated hardware and software.
Outside Plant Engineers are responsible for the design activity related to outside plant cable and equipment including fiber, copper, cabinets, conduit, pole lines, and any ancillary equipment. Utilizes land base, subdivision plats, right-of-way drawings, civil designs, and other types of drawings and data to determine the best routing and
correct facility placement to ensure that the facilities are properly sized and placed in the correct legal locations. Plans proper facility utilization by using cable records and population density counts to ensure proper cable sizing. Ensures all facilities are
either permitted properly by the correct government agency or that the appropriate private right of way is acquired. Provides design analysis to ensure best cost construction. Develop plans and alternatives when required.
Examples of Job Duties:
•Plans and schedules work, communicates effectively, and maintains effective working relationships with supervisors and customers.
•Recommends creates and maintains all documentation as it relates to configuration, mapping, processes, service/circuit records, and asset inventories including topologies, administration manuals, standard operating procedures, support contacts, policies, procedures, and training plans.
•Maintains and reports accurate documentation on relevant hardware and software life cycles.
•Updates asset management records, including maintenance of component asset inventory and related documentation and technical specifications information.
•Provides regular maintenance and refreshes activities necessary to fulfill customer service requests.
•Works with cross-functional teams throughout the company to ensure seamless transitions of our products and services to the end customer.
•Other duties as assigned
Minimum Education and Experience Required:
Associate's Degree in a technological field and 2 years relevant experience. Associate's Degree can be replaced by relevant experience on a year for year basis.
Additional Job Requirements:
Possess and maintain a valid Alaska Driver's License
$96k-118k yearly est. Auto-Apply 60d+ ago
Service Delivery Specialist I - Contact Center
Alaska Communications Systems Group, Inc. 4.5
Anchorage, AK job
Service Delivery Specialist's (SDS's) primary duties are to focus on the efficient and accurate completion of work required to ensure customer service once the sale has been made. Provide support to sales staff, engineering, and field services. Interact with ACS customers to determine and recommend devices and services that meet the customer's needs.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Examples of Job Duties
Prepare Orders for Field/CO Presentation.
Clear and close troubles and orders through all associated applications including billing.
Email inquiries for order or trouble scope and follow through to completion.
Provision service orders to switch customers between exchange carriers for Local & Wireless Number Portability.
Process service orders using computer-based billing and facility record systems.
Perform record maintenance and research duties associated with "911" records and address research functions.
Service Delay Order creation for service relief through multiple departments.
Examine workflow systems for order completeness and accuracy of weekly and monthly reporting.
Perform record research provides guidance and support to internal and external customers.
Provide helpdesk assistance to internal customers.
Create reports and complete audits as required.
Provide training and mentoring of new individuals to the team.
Other duties as assigned.
Minimum Qualifications Required
Must have a high school diploma. A minimum of two years of customer service experience including order preparation and processing. Analytical skills are shown in processing information and entering data into a computer-based records system with at least one year of experience using computers and computer software applications.
Certifications and Licenses Required
Some levels may require you to possess and maintain an Alaska Drivers License.
Additional Job Requirements
External applicants must successfully pass a pre-employment suitability assessment and drug test.
Must successfully complete a pre-employment Data Entry test with 5500 keystrokes per hour with 10% or less error rate or type 33 words per minute.
$39k-52k yearly est. 57d ago
Director of Accounting, Controller
Alaska Communications Systems Holdings Inc. 4.5
Anchorage, AK job
Director of Accounting, Controller is a key leadership position within the Company and the Accounting Organization. This position is responsible for assisting the VP, Finance and Accounting in the coordination and production of timely and accurate financial information and reports for each of the organization's subsidiaries and submitting them to our parent corporation. This includes overseeing the month-end close process, reviewing journal entries and account reconciliations, maintenance of the general ledger and compliance with both regulatory requirements and the Company's internal control procedures. This position works extensively with other departments ensuring projects and transactions are appropriately recorded and is recognized as an authority in both Company policy, regulatory, and accounting rules. This position coordinates our tax functions between both internal and external resources and is the point of contact for our external auditors for quarterly reviews, annual audits, and ad hoc engagements. This position is also responsible for hiring, training and coaching staff for the various accounting units.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions
Ensure that capabilities, methods and procedures are in place to successfully meet all external reporting requirements.
Oversight of all accounting functions, including oversight of compliance programs (e.g., Sarbanes Oxley program) related to financial reporting. Lead and develop the Finance teams, to include providing work assignments and direction/assistance, mentoring/coaching, skills & competencies development, recruiting, performance management.
Establish strong relationships with business managers based on providing expert decision support, anticipating key issues and informational needs. Collaborate with colleagues across various functional areas of business opportunity and engage in productive problem solving.
Ensure the review of monthly journal entries and account reconciliations. Reviews and assure accuracy of the monthly variance analysis performed by the accounting department.
Coordinate and lead the Company's month end close process, including designing processes and procedures to efficiently close on time, distributing workload as required.
Oversee the production of financial statements and their timely submission to our parent corporation.
Ensure the performance of all key and non-key internal controls over financial reporting by the Accounting team. Including, updating the SOX documentation on an annual basis, identifying opportunities for control improvements and efficiencies, and recommending for deletion any extraneous internal controls.
Support ad hoc requests for accounting information and analyses, including those from the CFO and VP, Finance and Accounting. Act as the key point of contact for parent company accounting requests. Act as the key point of contact for all requests from other internal and external business partners and manage the completion within the Accounting team.
Utilize financial systems to their maximum potential and make reporting effective, efficient, timely, accurate and insightful. Structure reporting to provide effective tools that allow budget managers and Finance management to understand variances and make effective decisions around resource allocation.
Coordinating with our external auditors, lead the quarterly reviews, annual financial statement audits, and ad hoc engagements.
Maintain an effective tax function with a combination of both internal and external resources.
Lead in-depth financial, variance, and trending analysis for key profitability drivers and metrics. Interpret results, and articulate actionable recommendations that maximize profitability and ensure financial targets are achieved.
Lead the implementation of new accounting pronouncements. Act as the ACS and Accounting subject matter expert for financial information system implementations and assist in all such implementations.
Coordinate the cross training of Accounting Managers and Supervisors and ensure absences are covered.
Maintain up-to-date knowledge of GAAP, SOX 404, and regulatory requirements. Perform technical research.
Other duties as assigned.
POSITION QUALIFICATIONS
Competency Statement(s)
Analytical Skills - Ability to use thinking and reasoning in gathering raw data and processing that data into a meaningful form.
Business and Process Leadership - (Strong expertise in telco service provider / carrier process and procedures). Ability to grasp and understand business concepts and issues. Preferably, an understanding of key telco processes (retail/sales/service, ordering/service delivery, network management, customer support) and the ability to map processes and understand inter-linkages to each other and to the systems that support the processes. Strong ability to coordinate with sales, service, engineering, field operations, finance and other departments in the company. Ability to drive process metrics and measures, measurement points in a process, and the ability to drive improvement and process change.
Communication Skills - Excellent oral and written communication skills. Position will require frequent preparation and delivery of detailed plans and proposals. Strong communication/interpersonal skills with emphasis on decision-making, conflict management, and team building and teamwork. Must have ability to develop work plans, work effectively as a member of a team, report on status of projects, and represent the team in meetings and/or with the client, and be able to coordinate issues identification and resolution between clients and the development team.
Decision Making - Ability to make critical decisions while following company procedures.
Honesty / Integrity - Ability to be truthful, ethical, and be seen as credible in the workplace.
Financial Management - Ability to work with complex ERP, billing, provisioning systems and switching records. Consistent budgetary adherence managing both capital and operating expense budget models.
Management Skills - Ability to organize and direct oneself and effectively train and supervise others.
Adaptability - Ability to preserve flexibility in a fast-paced environment, and continually evolve to meet the changing business needs.
Detail Oriented - Ability to pay attention to the minute details of a project or task while balancing multiple concurrent projects.
MINIMUM QUALIFICATIONS
Bachelor's degree in accounting, finance, or related field required. Equivalent experience may be substituted for education plus ten (10) years professional accounting experience with increasing levels of responsibility resulting in demonstrable mastery of accounting principles concepts and applications. Supervisory and/or staff management experience required. Exposure to both operational and corporate financial settings in a public company. Expertise in accounting including GAAP and SEC reporting. Prefer CPA License and Graduate degree in accounting, finance, business administration, or related field. Experience with Workday Financials or other complex ERP system.
$78k-94k yearly est. Auto-Apply 60d+ ago
Director, Grants Program Management
Alaska Communications Systems Holdings Inc. 4.5
Anchorage, AK job
This individual serves as the senior program manager of grant-funded projects. This role will oversee large, integrated programs consisting of a set of interconnected component projects, and/or a group of associated, but separate, projects. Leads internal and external teams of complex programs to ensure timely, accurate and cost-effective delivery of initiatives to accomplish strategic company goals. Monitors work scope, timeline and budgets and provides feedback to project teams as needed for successful completion. Leadership position that partners with senior leadership to develop comprehensive plans to deliver solutions related to federal grants. The programs administered will encompass multiple projects and are focused on an associated set of complementary objectives within an overall mission of delivering scope of federal grants. Projects will be primarily grant funded, and as such the Director will maintain responsibility for appropriate use of programmatic funds within the parameters of the grant(s). Works with little direction. Understands the business consequences of their actions around conflicting priorities, cost management, capital efficiency, etc. Goals are generally communicated in "solution" terms.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions
• Oversee groups of projects characterized by great complexity, sensitivity, and potential for organizational impacts.
• Act as a resource base for peers, provide mentoring and assume a proactive role within the PMO team to prevent problems that could detract from the Company's objectives.
• This role is not intended to directly manage project activities. Instead, it will lead and be responsible for the oversight of teams managing the projects directly. The position will be able to roll up all activities to provide status to senior leadership and act as liaison between project teams and the senior leadership team to facilitate requests for participation and input, and field concerns and questions.
• Provide leadership in coordination and facilitation across various organizational areas to meet grants program needs - both internal and external.
• Actively lead and drive key change initiatives to completion across the organization.
• Provide budget data to VP, PMO needed for preparation and management of grants program applications and execution budgets.
POSITION QUALIFICATIONS
Competency Statement(s)
• Program Management - Ability to lead and influence cross functional project teams, lay out program and project tasks and drive programs through successful completion. Ability to manage Program level budgets-this program is expected to have combined budgets of over $200 million and resources, vendor, and internal resource management for program execution.
• Communication, Oral and Written - Ability to communicate effectively with others using spoken word and by writing clearly and concisely.
• Analytical Skills - Ability to use critical thinking and reasoning to solve problems.
• Conceptual Thinking - Ability to think in terms of abstract ideas.
• Innovation - Ability to look beyond the standard solutions
• Leadership - Demonstrate personal leadership in all aspects of work, leads by example and demonstrates strong personal accountability and ownership. Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
• Execution Discipline - A strong commitment to meeting deadlines and commitments, a good understanding of all tasks needed to complete a program and manage those initiatives effectively to meet commitments.
• Working under pressure - Ability to complete assignments in stressful situations.
• Negotiation Skills - Ability to reach outcomes that gain the support and acceptance of all parties.
• Relationship Building - Ability to effectively build relationships with customers, community members and co-workers.
MINIMUM QUALIFICATIONS
Bachelor's degree in business, Engineering, Project Management, or another technical field required. Equivalent education, experience and training may be substituted for the degree requirement plus (10) years of relevant experience. Equivalent functional experience may be considered. Any combination of relevant education, experience, and training may be considered as a substitution for the experience requirement. Demonstrated proficiency working with Microsoft Office Suite, to include Word, Excel, Access, Outlook, and PowerPoint.
Preferred: Current PMP or PgMP certification or ability to gain certification within first year of hire.
Preferred: Project experience managing telecommunications field/construction support with progressively responsible business level planning or operations experience demonstrating proficiency in design, implementation, and program management. Experience with subsea fiber optic cable systems a plus.
$117k-137k yearly est. Auto-Apply 60d+ ago
Wireless RF Technician IV (Fairbanks, AK)
GCI 4.7
Fairbanks, AK job
$2,500 Hiring Bonus! GCI's Wireless RF Technician IV will be responsible for performing advanced troubleshooting, optimization, upgrades, commissioning, maintenance and repair of Wireless RF transmission lines, antennas, and cell site or transport related equipment for the Wireless GSM/CDMA/UMTS/LTE Radio Access Network (RAN) and Microwave network. Contributes to all aspects of delivering quality service to the company's customers and supports other departments' efforts to improve customer experience. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:
Technician Levels: Trainee, Associate, I, II
* Complete basic equipment installations, testing, and Operational Site Acceptance.
* Perform installation, adjustment, advanced troubleshooting, repair, and maintenance of Wireless RF transmission lines, antennas, and other cell site or transport related equipment throughout urban and rural wireless markets, including but not limited to:
* Microwave, tower mounted radios, cellular antennas, TMA's, fiber cabling, DC power, FAA warning beacons, and tower lighting systems.
* Provide technical support for technicians in remote locations, including phone, command line interface, Cherwell ticket maintenance, and workflow.
* Use and operate multiple types of test equipment and Software Tools.
* Operate test equipment to perform corrective tasks related to the transmission tower, antennas, coaxial cabling, grounding, and other systems.
* Provide support to Engineers in field-related aspects for network optimization projects by working and interacting with RF Engineering and optimization support team for pre and post optimization adjustments and statistical analysis.
* Perform site audits of cell sites and towers to ensure existing and new installations are within specifications.
* Update and maintain daily work & safety logs.
* Assist with updating and maintaining cell site and tower information including but not limited to inspections, FAA and FCC documentation, lighting systems, access, and risk assessment information database.
* Coordinate with Management and Regulatory parties to ensure the company's tower network meets all federal FAA and FCC guidelines and requirements.
* Perform daily operational checks on cell site RF and associated equipment.
* Maintain compliance by ensuring adherence to documentation standards, company policies, safety protocols, and regulatory requirements.
* Complete required training comprised of written, online, in person, vendor, and on-the-job training.
Technician Levels: III, IV, Senior
* Mentor and train junior technicians
* Troubleshoot and repairs all cell site equipment, including replacement of electronics parts, RF connectors and works closely with transport technicians to expedite circuit repairs.
* Perform installation, adjustment, advanced troubleshooting, repair, and maintenance of Wireless RF transmission lines, antennas, and other cell site or transport related equipment throughout urban and rural wireless markets, including but not limited to:
* Microwave, tower mounted radios, cellular antennas, TMA's, fiber cabling, DC power, FAA warning beacons, and tower lighting systems.
* Work closely with RF Engineering and RAN Operations departments to support network optimization projects.
* Perform site redlines to verify contractor quality of work and standards compliance.
* Perform corrective and preventative maintenance of cell sites, microwave, and power systems, which involves the emergency generator, batteries, AC units, towers, locks fences, coax cabling/connectors, etc.
* Work effectively with other technicians, engineers, and vendors to resolve system problems and customer complaints.
* Provide technical support for technicians in remote locations, to include phone, command line interface, Cherwell ticket maintenance, and workflow.
* Perform daily operational checks on all cell site RF and associated equipment.
* Perform KPI analysis to determine the existence of possible external and/or internal interference and perform corrective maintenance.
* Collaborate with RF engineering to develop design changes when necessary.
* Update daily logs with site-specific information and maintain system documentation. Inspect and maintain building grounding systems.
* Support SMC staff by interfacing regularly to report on network outages, and any work being performed.
* Provide field support for new cell construction, equipment installation, cell turn up, and cell optimization as needed.
* Complete required training comprised of written, online, in person, vendor, and on-the-job training.
COMPETENCIES:
* ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
* Strong desire to succeed and a willingness to take ownership of tasks and projects.
* BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles.
* COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
* COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
* Ability to accurately communicate information virtually (i.e., Teams), over the phone, and in-person in a clear and concise manner to a range of audiences.
* Ability to accurately read, write, and respond to routine business correspondence such as emails, chat messages, policies, procedures, reports.
* Ability to accurately communicate technical information in a clear and concise manner to a range of technical and non-technical audiences, i.e. customers, subcontractors, vendors, technicians, and other personnel.
* COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics.
* CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
* RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
* RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
* Ability to work in stressful situations and maintain focus on proper troubleshooting and maintenance procedures in a time sensitive manner.
* Knowledge of RF safety regulations and requirements for working in and around RF hazardous areas.
* SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
* Ability to follow company and OSHA guidelines for safe work practices.
* Thorough understanding of safe work practices when working at heights and fall protection requirements.
* TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into databases or equivalent.
Additional Job Requirements:
This is an advanced level position within the discipline demonstrating comprehensive knowledge and proficiency in all areas of responsibility. Performs complex tasks and job duties, receiving minimal to no instruction on routine work and limited instruction on new assignments. Works under minimal supervision with wide latitude for independent judgment. Provides guidance and mentorship to junior technicians.
Additional Competencies:
* Demonstrated knowledge and ability to act as the subject matter expert (SME) on site.
* Advanced understanding of telecommunications technology, network systems, installation, modifications, and test procedures.
* Advanced knowledge and understanding of HVAC, generators, batteries, light carpentry, and AC & DC power systems including installation, modifications, and test procedures.
* Ability to execute complex equipment installation, replacement, test, and turn up.
* Demonstrated knowledge of RF safety regulations and requirements for working in and around RF hazardous areas.
* Advanced knowledge of:
* Electrical theory.
* RF theory.
* Theory of T1 IP, Fiber, Microwave, and related test equipment.
* Antenna line sweep and PIM theory, interpretation, and related test equipment.
* CLI to include Linux and other Vendor software.
* RF interference mitigation.
* Telcordia.
* HVAC Maintenance.
* Commercial power and current NEC.
* Ability to operate and interpret the results of PIM testers, FDR, OTDR, BERT, IP Network testers, multi-meters, and power analyzers.
Minimum Qualifications:
Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
* High School diploma or equivalent.
* Associates Degree in electronics, telecommunications trade school, or equivalent training. *
* Minimum of nine (9) years of experience in a field operations telecommunications industry. *
* Including a minimum of six (6) years in wireless telecommunications, wireless site construction, or related field.
* Upon hire will be required to obtain and maintain tower climber certification.
Preferred:
* Demonstrated computer skills with Linux, Unix, Cisco IOS, command line interface, Secure Shell, and File Transfer Protocol.
* Knowledge of RF propagation principles and concepts such as UMTS/HSPA, CDMA/EVDO, LTE, and microwave.
* Prior certification as a tower climber.
* Relevant telecom industry or job specific certifications.
DRIVING REQUIREMENTS:
* This position requires driving a company-owned vehicle, company provided vehicle, or a personal vehicle on behalf of the company. Must possess and maintain a valid driver's license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course.
PHYSICAL REQUIREMENTS and WORKING CONDITIONS:
* Travel to various locations throughout Alaska may be required to assist other systems personnel.
* High degree of balance, coordination, and strength needed to ascend, descend, and work atop poles, towers, ladders, and buckets with tools and equipment at heights occasionally up to 500 feet safely and routinely. A typical work environment is below 200 feet. Must complete and remain a certified tower climber in this role.
* Daily moving, traversing, and positioning self on varied uneven or unstable surfaces such as roofs and in trenches, often hampered by weather elements.
* Safely move, transport, position, install, remove, and maneuver equipment and supplies of up to 70-pound loads occasionally, up to 50-pounds more regularly, up to 20 pounds frequently.
* High degree of dexterity and coordination to operate hand tools and to connect, separate, and twist multiple smaller items daily.
* Visual acuity is necessary to identify, inspect, observe, and assess details at near, mid, and far ranges.
* Ability to clearly distinguish colors for driving, identifying cables or other electrical components, and safety signage.
* Auditory acuity necessary to operate equipment; capable of distinguishing between equipment signals and the human voice often amidst background noises, such as wind, rain, and traffic.
* Subject to adverse weather and driving conditions.
* Ability to tolerate temperature and weather extremes found in the Alaskan arctic environment (fumes and odors, dust, low light conditions, rain, sleet, snow, hail, wind, temperature extremes).
* Work performed below overhead construction and in trenches to 10 feet in depth.
* Tasks performed around high-power electrical conductors and gas lines.
* Work areas can be cramped, dark, dusty, damp, wet, stuffy, sticky, smelly, hot and/or cold.
* May encounter unrestrained animals/pets.
* Must be able and willing to work flexible hours including, but not limited to, overtime, shift work, on-call, and/or additional time on weekends, holidays, evenings, before or after normal shift hours.
* Drug Testing: Participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy conditions of a contract or proposed contract with a business partner or client. This includes pre-employment, random, reasonable suspicion, post-accident, return to duty, and follow-up testing.
* Fitness For: Duty: Ability to pass a pre-employment or return to work physical and fitness for duty examination may be required to satisfy conditions of a contract or proposed contract with a business partner or client.
The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.
$56k-65k yearly est. 39d ago
Core Network Administrator II
GCI Communication Corp 4.7
Juneau, AK job
GCI's Core Network Administrator will provide expert-level support for local area networks (LAN), wide area networks (WAN), and internet-based systems. Involve operational monitoring, proactive support, detailed analysis, and systems administration, ensuring the continued optimal performance of the organization's networks. Responsibilities include maintaining, securing, and configuring network systems and applications to safeguard against vulnerabilities and ensure seamless connectivity. Accountable for the configuration, troubleshooting, security, and performance optimization of data communications hardware and software components.
Requires close coordination, testing, troubleshooting, upgrading, and maintenance of the network infrastructure to ensure high availability and minimal downtime. Additionally, supports the company's IP and core route/switch network environment, overseeing the operational integrity of core IP, MPLS, carrier Ethernet, and Data/IP network systems. Responsibilities extend to providing expert technical support for incident resolution, ranging from complete service outages to chronic intermittent issues that reduce network performance, all while ensuring compliance with established design criteria and quality objectives.
Scope of Work:
+ Core Network:
Focus on the foundational infrastructure supporting the organization's entire network, ensuring stability, security, and optimal performance.
ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:
+ Platform Growth & Support: Lead project work focused on expanding and supporting network platforms, ensuring scalability and futureproofing.
+ Change Management: Develop and implement comprehensive change management plans to ensure smooth transitions and minimal disruptions during updates and changes.
+ Configuration & Troubleshooting: Configure, optimize, and troubleshoot Nokia, Cisco, Brocade, and Juniper IP/MPLS routers and switches, ARRIS Cable Modem Termination Systems, and Palo Alto Networks firewalls, ensuring efficient network performance.
+ Independent & Team Collaboration: Work independently or as part of a team with minimal supervision, taking primary responsibility for supporting multiple network platforms and ensuring operational success.
+ Network Resource Management: Efficiently manage network resources, ensuring optimal allocation and utilization to meet business and operational needs.
+ Facilities Utilization & Performance: Regularly review network facilities utilization and performance, ensuring resources are aligned with demand and efficiency goals.
+ Documentation Creation & Auditing: Develop and audit comprehensive network and systems documentation, ensuring accuracy and compliance with internal standards.
+ Inventory Tracking & Maintenance: Oversee inventory tracking and maintenance, providing regular reports to ensure network elements are aligned with their expected lifecycle and performance standards.
+ Support for Junior Technicians: Provide guidance and support to junior technicians and Tier I teams, fostering a collaborative and efficient work environment.
+ Operational Checks & Preventative Maintenance: Perform daily operational checks and preventative maintenance on all associated equipment to prevent issues and ensure smooth operations.
+ Statistical Reporting & Analysis: Compile and generate detailed traffic and performance reports, including bandwidth usage, while identifying and addressing bottlenecks in associated IP links.
+ System Upgrades: Take responsibility for executing system software and hardware upgrades in collaboration with the engineering team, ensuring the network remains up-to-date and efficient.
+ Cross Departmental Collaboration: Work closely with engineers and various company business groups to resolve issues affecting customers, ensuring adherence to network SLAs and customer satisfaction.
+ Parts & Materials Management: Track repair parts and materials according to established procedures, ensuring timely availability and accurate inventory management.
+ LAN, WAN, & Internet Systems Management: Install, configure, and provide ongoing support for the company's LAN, WAN, and internet systems, or specific segments of the network.
+ Network Availability Monitoring: Continuously monitor network performance to ensure availability for all system users, performing necessary maintenance to support uninterrupted service.
+ Site Performance Monitoring: Monitor and test site performance to ensure optimal operation without interruptions, addressing issues promptly to maintain service quality.
+ Network Modeling, Analysis, & Coordination: Support in-network modeling, analysis, and planning efforts, ensuring seamless integration between network hardware and software.
+ Network Security Administration: Administer and implement network security measures, ensuring the protection of data and compliance with industry best practices.
COMPETENCIES:
- ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
- BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles.
- COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
- COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
o Must be able to handle moderate levels of stress while demonstrating excellent interpersonal and professional interaction skills with customers and other employees.
- COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics.
- CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
- RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
- RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
o Demonstrate excellent administrative and organizational skills, able to effectively document procedures and technical processes.
- SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
- TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into databases or equivalent.
o Experience with Metasolv, Statseeker, Grafana and Cisco Prime.
o Experience managing large network platforms.
o Demonstrated working experience in the use of Visio.
o Understanding of standard wide area concepts such as routing, multicasting, broadcasting, duplex and half duplex, reliability and testing, high availability, security and standards.
o Ongoing skill development is required to help achieve the best MTTR (Mean time to repair) and assist in network optimization
Additional Job Requirements:
Provide operational support for the company's core IP, MPLS, Carrier Ethernet, and Wireless/Data IP network systems, ensuring compliance with design specifications and quality objectives. Functions at an intermediate level within the discipline and require a comprehensive understanding of telecommunications installation, modifications, and test procedures. Involves diagnosing and analyzing system issues and outages, while also preparing status reports that forecast network capacity and performance. Ensure that all network assets and facilities supporting network elements are maintained throughout their expected life cycle. Requires the ability to handle routine to moderately complex tasks under moderate supervision.
Essential Duties:
+ Configuration and Troubleshooting: Configure and troubleshoot various routers and switches, ensuring optimal network performance and reliability.
+ Cisco NCS Platform: Provide operational support and maintenance for Cisco NCS platforms, ensuring their integration and functionality within the network infrastructure.
+ 802.11n Client Authentication: Support and manage the 802.11n client authentication and registration process, ensuring secure and efficient client connectivity.
+ Ongoing Skill Development: Actively engage in continuous professional development to improve technical proficiency, reduce MTTR (Mean Time to Repair), and contribute to network optimization efforts.
Minimum Qualifications:
Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
+ High School diploma or equivalent.
+ Associates degree in Telecommunications, Computer Science, Networking, or related field. *
+ A minimum of six (6) years' combined work experience working with network platforms, testing, routers and/or switches" to include customer service, LAN/WAN Networking, Telecommunications, Wireless Data/IP networks, data communications or telephony topology systems. *
Preferred:
+ Experience with Cherwell, Metasolv, Statseeker, Cacti, Grafana, Cisco Prime, and Cisco ISE.
+ Experience with SNMP based network management systems, configuration and operation.
+ Experience with IP networking automation and scripting.
+ Cisco Wireless LAN Controllers (WLC's).
+ Telecommunications experience.
+ Other relevant telecom industry or job specific certifications.
+ Cisco CCNA, Nokia NRS-I, Juniper JNCIA or equivalent
+ Cisco CCNP, Nokia NRS-II, Juniper JNCIP or equivalent, SCTE DEP
+ Cisco CCIE, Nokia SRA, Juniper JNCIE or equivalent, SCTE IPEP
DRIVING REQUIREMENTS:
+ This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.
PHYSICAL REQUIREMENTS and WORKING CONDITIONS:
Office/Remote:
+ Work is primarily sedentary, requiring daily routine computer usage.
+ Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
+ Ability to accurately communicate information and ideas to others effectively.
+ Physical agility and effort sufficient to perform job duties safely and effectively.
+ Ability to make valid judgments and decisions.
+ Available to work additional time on weekends, holidays, before or after normal work hours when necessary.
+ Must work well in a team environment and be able to work with a diverse group of people and customers.
+ Virtual workers must comply with remote work policies and agreements.
The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.
Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.
EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.
Core Network:
+ Key Responsibilities:
+ Oversee the software updates and patching of network components, ensuring the continuous security and functionality of systems.
+ Test and validate the high availability of services and network infrastructure, ensuring minimal downtime and optimal performance.
+ Secure device access and address vulnerabilities by implementing and maintaining best practices for network security.
+ Driving network optimization efforts to improve performance, scalability, and reliability.
+ Facilitate regular device backups to ensure data integrity and disaster recovery readiness.
+ Provide physical equipment support for break/fix activities, ensuring timely resolution of hardware issues.
+ Conduct project delivery Quality Assurance (QA) and Quality Control (QC), ensuring that implementations meet established standards and requirements.
+ Key Activities:
+ Analyze and monitor new software and firmware releases for network equipment and firewalls, preparing them for integration into the network.
+ Conduct verification and testing of new software and patch implementations in a controlled lab environment prior to deployment.
+ Plan, schedule, and execute the software and firmware upgrade/patch process, minimizing operational disruption.
+ Review and analyze the effectiveness of implemented network and service redundancy designs, including planning and validating redundancy testing and analyzing test outcomes.
+ Verify, modify, and update security configurations for network devices and firewalls, ensuring compliance with security protocols.
+ Identify, investigate, and resolve any discovered security vulnerabilities in a timely manner.
+ Drive the identification and implementation of network and equipment optimizations to ensure peak performance.
+ Configure and manage device configuration backups, ensuring they are consistently up-to-date and accessible.
+ Support the Situation Management Center by providing physical and on-site break/fix support as needed.
+ Contribute to QA/QC processes for new project implementations, ensuring they meet organizational standards and technical specifications.
+ Technical Knowledge & Expertise:
+ In-depth knowledge of IP/MPLS routers and switches, including vendors such as Nokia, Cisco, Juniper, Brocade, and others.
+ Expertise in network firewalls (Palo Alto, Cisco, Checkpoint) with a focus on configuration and security.
+ Proficiency with Wireless LAN Controllers (WLCs), Meraki, and WAN Optimization (WAAS) technologies.
+ Basic understanding of miscellaneous network supporting equipment such as console servers and network timing appliances.
+ Fundamental understanding of DOCSIS (e.g. Harmonic, Arris/Commscope) and EPON systems (Vecima),, with the ability to support and troubleshoot related infrastructure.
+ Expertise in physical connectivity, including troubleshooting Ethernet electrical and fiber optic connections.
+ Comprehensive understanding of IPv4 and IPv6, including address structures, IP protocols, and IP routing (e.g., IS-IS, OSPF, BGP), as well as the configuration and management of router and switch components.
+ Strong understanding of standard network service architectures, including MPLS VPNs, VPRNs, VRFs, IESs, VPLSs, and Pseudowire technologies.
+ Fundamental understanding of network timing protocols such as PTP, SYNC-E, and NTP.
+ Basic understanding of standard QoS (e.g. Pbit, TOS, DiffServ, EXP, etc.).
+ Proficient in network access control and security protocols, including Radius, LDAP, AAA, and TACACS+.
$97k-116k yearly est. 60d+ ago
Systems Engineer II
Alaska Communications Systems Holdings Inc. 4.5
Fairbanks, AK job
The Systems Engineer is a professional-level job providing engineering and technical support to establish and maintain optimal performance of the Company's IP-based voice and data products and associated systems, to include supporting and administering routers, switches,
servers, and related technologies; and monitoring, analyzing and correcting
performance, as necessary, to ensure compliance with service level
agreements.
The Systems Engineer will ensure the stability, integrity and performance
of voice, data, and wireless data based services and the IP/MPLS network
core. This will be achieved through participating in the installation,
monitoring, maintenance, support, troubleshooting a.nd optimization of all
LANs, WANs, network security services, communication links and associated
hardware and software. As a member of a team that provides 24 x 7 x 365
operational infrastructure support, the Systems Engineer must be willing and
capable of performing complex hands-on network provisioning and management
activities. This role demands solid technical grounding as well as excellent
organizational skills and discipline in order to effectively and efficiently
maintain focus while successfully managing multiple parallel projects and
activities.
Essential Functions:
Systems Engineer ll
Able to work as a Subject Matter Expert in duties of a Systems Engineer I,
plus the following: Direct and coordinate the efforts of lower-level
Engineers within the workgroup.
Function as the SME in one or more areas and serves as final point of
escalation in the company.
.
"Subject Matter Expert" is defined as being the last and final
point of resolution and technical escalation
for a technology or trouble issue.
Education
All levels:
College diploma in the field of computer science, computer information
systems, or computer engineering.
Relevant experience could be substituted for the educational requirement on
a year-for-year basis. Experience
System Engineers:
Systems Engineer ll: 5 years of experience leading to the ability to be a
Subject Matter Expert in the following areas:
Skills and Abilities
Computer Skills System Engineer
II/III:
Preferred Qualification: CCIE,
JNCIE, CISSP, CCNP or equivalent network and or system certification.
$82k-95k yearly est. Auto-Apply 60d+ ago
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