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Material damage adjuster skills for your resume and career

Updated January 8, 2025
3 min read
Material damage adjuster example skills
Below we've compiled a list of the most critical material damage adjuster skills. We ranked the top skills for material damage adjusters based on the percentage of resumes they appeared on. For example, 21.0% of material damage adjuster resumes contained insurance claims as a skill. Continue reading to find out what skills a material damage adjuster needs to be successful in the workplace.

15 material damage adjuster skills for your resume and career

1. Insurance Claims

Here's how material damage adjusters use insurance claims:
  • Received License, North Carolina Department of Insurance Claims Adjuster.
  • Inspected property and autos for insurance claims.

2. Policy Coverage

Policy coverage is an agreement between a person and an insurer outlining the coverage - what is covered, what is not, and other details of the agreement. Policy coverage is typically a combination of several standard forms, including a declaration page, coverage form, and endorsements. These forms delineate the coverage term, the policy limits, the grant of coverage, exclusions and other limitations of coverage, and the duties and responsibilities of the insured in the event of a loss.

Here's how material damage adjusters use policy coverage:
  • Investigate policy coverage, obtain facts of loss and determine liability in automobile accidents.
  • Analyze and confirm policy coverage; investigate any potential coverage issues.

3. Repair Estimates

Here's how material damage adjusters use repair estimates:
  • Evaluated repair estimates and vehicle appraisal reports in order to determine damage extent, and feasibility of repairs.
  • Manage overall loss costs through revisions on 97% of repair estimates that I reviewed.

4. ISO

Here's how material damage adjusters use iso:
  • Analyze prior claims history and evaluate their significance to the particular claim by using the Insurance Service Office (ISO).
  • Maintain claim status by obtaining background information, interviewing witnesses, gathering medical and ISO reporting.

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how material damage adjusters use customer service:
  • Provide exceptional customer service while investing, evaluating and resolving auto liability claims in a nonstandard environment.
  • Received multiple accolades for exceptional customer service in addition to personal thank-you letters from customers.

6. Police Reports

Police reports, also known as "incident reports," are recorded by members of the police department and detail a (potentially) illegal incident or confrontation. The following information is usually found on a police report: the date and time of the incident, which officers were involved, the address of the incident, what kind of incident (theft, assault, etc.), and how the officers were alerted to the incident.

Here's how material damage adjusters use police reports:
  • Completed liability investigation by interviewing first and third party drivers, reviewing police reports, rules of the road, etc.
  • Interviewed and composed statements from insured, requested police reports, and investigated the scene of the accidents.

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7. Insurance Policies

Here's how material damage adjusters use insurance policies:
  • Interpreted multiple complex insurance policies considering and resolving variables such as coverage and liability, assuring efficient and accurate claims handling.
  • Evaluated insurance policies and analyzed damages to determine coverage then explained coverage as needed to the customers.

8. Repair Facilities

Repair facilities provide repair and restoration services for different things such as vehicles, appliances, gadgets, and various equipment and machinery.

Here's how material damage adjusters use repair facilities:
  • Resolve disagreements and negotiates with auto repair facilities, lien-holders, claimants and policyholders.
  • Worked with repair facilities to complete and optimize the claims process.

9. Coverage Issues

Here's how material damage adjusters use coverage issues:
  • Investigated coverage issues, conducted recorded statements, applied policy terms, and issued payment on claims according to CAR Standards.
  • Alerted Underwriting, and risk departments for possible, questionable claims and coverage issues.

10. Policy Language

Here's how material damage adjusters use policy language:
  • Investigated claims, processed and closed claims per issuing final payment, per St. John's policy language.
  • Reviewed denial letters for correct policy language and structure and mentored adjusters in all aspects of claim handling.

11. Material Damage Claims

Here's how material damage adjusters use material damage claims:
  • Evaluate settlement offers and negotiate material damage claims.
  • Handle all material damage claims within an assigned territory including auto, boats, motorcycles and rv's.

12. Claims Handling

Here's how material damage adjusters use claims handling:
  • Experienced auto adjuster with understanding in estimating, claims handling software, auto body repair and customer service demonstrating true professionalism.
  • Managed the entire claims handling process including investigation, evaluation, liability determination, financial analysis, and settlement of claim.

13. Arbitration

Here's how material damage adjusters use arbitration:
  • Identified subrogation opportunities and handle adverse subrogation and arbitration.
  • Draft various technical correspondences such as 93A/176D responses, Reservations of Rights, Arbitrations Briefs, etc.

14. Process Claims

Process claims refers to the procedure an insurance agent follows once receiving a claim from an insured individual. This often includes reviewing, investigating, and deciding on whether the claim will be accepted or denied depending on the results of the insurer's investigation. This is a common procedure for all kinds of insurance including medical, auto, and liability insurance.

Here's how material damage adjusters use process claims:
  • Navigate through various industry software to process claims efficiently and accurately.
  • Maintain contact with parties involved, set up inspections, decide liability and process claims.

15. Direct Repair Programs

Here's how material damage adjusters use direct repair programs:
  • Initiated and authored Company Direct Repair Program guidelines.
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List of material damage adjuster skills to add to your resume

The most important skills for a material damage adjuster resume and required skills for a material damage adjuster to have include:

  • Insurance Claims
  • Policy Coverage
  • Repair Estimates
  • ISO
  • Customer Service
  • Police Reports
  • Insurance Policies
  • Repair Facilities
  • Coverage Issues
  • Policy Language
  • Material Damage Claims
  • Claims Handling
  • Arbitration
  • Process Claims
  • Direct Repair Programs
  • Vehicle Inspections
  • CCC
  • Physical Damage Claims
  • State Regulations
  • Auto Claims
  • Property Damage Claims
  • Review Estimates
  • SIU
  • Market Value
  • Repair Process
  • Party Claims
  • Policy Holders
  • Claims Practices
  • RV
  • Issue Payments
  • Claims Management

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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