The Importance of this Role
We're looking for a Senior Customer Service Representative to be the voice of Matic! Your job is to keep our customers happy by providing top-notch service. You will work directly with customers over the phone to answer questions, resolve concerns, and ensure they stay with Matic for the long haul.
Responsibilities:
Frontline Support: Provide expert service and guidance to our customers primarily over the phone, as well as email and text.
Retention: Identify customers at risk of cancellation and use problem-solving skills to retain their business
Value Articulation: Clearly articulate the Matic value proposition to reinforce why the customer chose us.
Upselling: Offer other insurance products (bundling) to our customers where applicable to increase their coverage and value.
Goal Achievement: Achieve team goals for productivity, quality, client satisfaction) and policy retention.
Our Expectations of an Inbound CSR:
Save Attempt EVERY TIME: We require a save attempt to be made on every cancellation request.
One Call Resolution: Do everything you can to solve the issue before ending the call.
Customer Holds: Inform customers they are being placed on hold. Check in every minute at a minimum to update.
We Champion Our Customers: Every call and every interaction. Be proactive and if something is not right, own it.
Professionalism: Be calm, professional, and empathetic. Represent the company as you would want your company represented.
Good, Better, Best: Don't settle. Look for ways to improve daily.
Requirements:
1+ year of Customer Service experience (phone-based).
Effective verbal communication skills with a talent for de-escalation and empathy.
Tenacity and persuasiveness-you must be comfortable attempting to "save" a customer who wants to cancel.
Ability to multitask: listening and responding to the customer while using a computer to research and enter information.
Passion that can convey the value of our Matic message clearly.
What We Offer
We offer a competitive base hourly rate of $19.23 to $20.19
You have an ownership stake - all Maticians receive Matic stock options.
Unlimited Paid Time Off.
Company covered Health, Dental & Vision insurance for each Matician ($0 out of your paycheck for benefits), plus HSA with employer contribution.
401(k) Retirement Plan.
Continuing education, licensing and professional development paid for by Matic.
Career advancement - we have a culture that focuses on internal promotion and career growth.
A TRUE team culture - One team, one dream is our company motto and while we are working hard to simplify the world of insurance, we never forget to play hard as well - we pride ourselves on frequent team events like happy hours, game nights, volleyball/kickball teams, etc!
Modern office environment (that's CDC compliant!) - we have a trendy HQ in the heart of German Village in downtown Columbus with awesome amenities including ping pong tables, coffee/espresso bar, flavored water bar (sparkling or still, your choice!).
About Matic
Matic is a startup with ample opportunities for growth. Since 2014, Matic has changed the landscape of the insurtech industry by integrating insurance within the home and auto ownership experience. Today, Matic's digital insurance marketplace has over 50 A-rated home and auto carriers, as well as distribution partners in industries ranging from mortgage origination and servicing to banking, auto financing, and much more.
We hire rock stars who are passionate about owning their work and are obsessed with finding a better way. Working at Matic means working collaboratively towards one common goal; we are one team with one dream. We have a fast-paced culture that is driven by quality, transparency, and of course fun.
Applicants must be currently authorized to work in the United States on a full-time basis now and in the future. This position does not offer sponsorship.
$19.2-20.2 hourly Auto-Apply 6d ago
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Customer Service Representative
Matic 3.9
Matic job in Columbus, OH
The Importance of this Role We're looking for a Customer Service Representative to be the voice of Matic! Your job is to keep our customers happy by providing top-notch service. You will work directly with customers over the phone to answer questions, resolve concerns, and ensure they stay with Matic for the long haul.
Responsibilities:
* Frontline Support: Provide expert service and guidance to our customers primarily over the phone, as well as email and text.
* Retention: Identify customers at risk of cancellation and use problem-solving skills to retain their business
* Value Articulation: Clearly articulate the Matic value proposition to reinforce why the customer chose us.
* Upselling: Offer other insurance products (bundling) to our customers where applicable to increase their coverage and value.
* Goal Achievement: Achieve team goals for productivity, quality, client satisfaction) and policy retention.
Our Expectations of an Inbound CSR:
* Save Attempt EVERY TIME: We require a save attempt to be made on every cancellation request.
* One Call Resolution: Do everything you can to solve the issue before ending the call.
* Customer Holds: Inform customers they are being placed on hold. Check in every minute at a minimum to update.
* We Champion Our Customers: Every call and every interaction. Be proactive and if something is not right, own it.
* Professionalism: Be calm, professional, and empathetic. Represent the company as you would want your company represented.
* Good, Better, Best: Don't settle. Look for ways to improve daily.
Requirements:
* 1+ year of Customer Service experience (phone-based).
* Effective verbal communication skills with a talent for de-escalation and empathy.
* Tenacity and persuasiveness-you must be comfortable attempting to "save" a customer who wants to cancel.
* Ability to multitask: listening and responding to the customer while using a computer to research and enter information.
* Passion that can convey the value of our Matic message clearly.
What We Offer
* We offer a competitive base hourly rate of $19.23 to $20.19
* You have an ownership stake - all Maticians receive Matic stock options.
* Unlimited Paid Time Off.
* Company covered Health, Dental & Vision insurance for each Matician ($0 out of your paycheck for benefits), plus HSA with employer contribution.
* 401(k) Retirement Plan.
* Continuing education, licensing and professional development paid for by Matic.
* Career advancement - we have a culture that focuses on internal promotion and career growth.
* A TRUE team culture - One team, one dream is our company motto and while we are working hard to simplify the world of insurance, we never forget to play hard as well - we pride ourselves on frequent team events like happy hours, game nights, volleyball/kickball teams, etc!
* Modern office environment (that's CDC compliant!) - we have a trendy HQ in the heart of German Village in downtown Columbus with awesome amenities including ping pong tables, coffee/espresso bar, flavored water bar (sparkling or still, your choice!).
About Matic
Matic is a startup with ample opportunities for growth. Since 2014, Matic has changed the landscape of the insurtech industry by integrating insurance within the home and auto ownership experience. Today, Matic's digital insurance marketplace has over 50 A-rated home and auto carriers, as well as distribution partners in industries ranging from mortgage origination and servicing to banking, auto financing, and much more.
We hire rock stars who are passionate about owning their work and are obsessed with finding a better way. Working at Matic means working collaboratively towards one common goal; we are one team with one dream. We have a fast-paced culture that is driven by quality, transparency, and of course fun.
Applicants must be currently authorized to work in the United States on a full-time basis now and in the future. This position does not offer sponsorship.
$19.2-20.2 hourly Auto-Apply 60d+ ago
Remote Legal Expert for AI Training & Evaluation
Handshake 3.9
Remote or San Francisco, CA job
A progressive technology company is looking for Lawyer Professionals for a remote AI research project. This flexible role requires at least 4 years of legal experience, where you'll evaluate AI model performance based on your professional context. Key responsibilities include developing prompts and assessing responses to strengthen AI understanding of legal tasks. Ideal candidates will be involved in asynchronous collaborations with leading AI labs, contributing to AI's application in their field of expertise.
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eDiscovery Technical Advisor
Employment Type: Full‑Time, Executive‑Level
Department: Legal
CGS is seeking a dedicated eDiscovery Technical Advisor to join a fast‑paced and hard‑working team to assist with any legal accounts. As an eDiscovery Technical Advisor, you will play a key role in supporting various aspects of the company's portfolio.
CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting‑edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
Skills and Attributes for Success
Contractor shall provide expertise in identifying, preserving, collecting, processing, and producing ESI in support of civil and criminal litigation, select FOIA requests, Congressional requests and other inquiries;
Contractor shall provide expertise specifically in criminal discovery support to include identifying, preserving, collecting, processing, and producing ESI;
Contractor shall serve as the expert technical user of the available electronic discovery applications, which include Enterprise Vault, Discovery Accelerator, Legal Hold Management Tool (LHMT), and the Veritas eDiscovery Platform;
Contractor shall work with the litigation team to develop a discovery plan which documents the electronic discovery search parameters (e.g., date range, key words, and custodians) for a particular case;
Contractor shall use electronic discovery software applications to collect data from various FBI storage locations on FBI IT systems (e.g., MS‑Exchange servers, shared drives, desktops, text and instant messages) in accordance with the discovery plan, to support OGC attorneys, paralegal specialists, Information Management Division personnel and case agents who are responsible for responding to pre‑trial discovery motions, requests, subpoenas related to civil and criminal matters, congressional inquiries, FOIA requests and other inquiries;
Contractor shall analyze search/collection results for data gaps;
Contractor shall administer data inputs into an electronic discovery review platform (e.g. eDP), which includes, but is not limited to: creating cases; adding collected source data;
Contractor shall handle user access rights; upload data logs; de‑duplicate collected source data; identify data gaps; merge/verify data; and assure electronic discovery production quality in Bates numbering and load file creation;
Contractor shall coordinate electronic discovery collection results with FBI units responsible for processing discovery for review/redaction/release;
Contractor shall adhere to policies and technical procedures for use of available electronic discovery software applications and provide agency attorneys, paralegals, and other users of the FBI's electronic discovery review platform with training and other technical assistance;
Contractor shall provide information and advise on instructions regarding the FBI's process for identifying, preserving, collecting, analyzing, and organizing ESI, including the use of electronic discovery software programs;
Contractor shall provide ad hoc support to end users of the electronic discovery review platform repository;
Contractor shall document electronic discovery plans and procedures for each individual case;
Contractor shall facilitate requests for legal hold implementation, amendment, and/or lift that are submitted by various requesters in LHMT;
Contractor shall provide eDiscovery collections on criminal cases.
Qualifications
5 (five) years of eDiscovery/litigation support experience with a focus on client solutions.
3 (three) years of progressively responsible experience on major lit support projects.
2 years in Relativity, beyond document review coding.
Excellent communication, presentation, and interpersonal skills with both eDiscovery technical teams and non‑technical business leaders and team players.
Ability to work in a fast‑paced environment and agile work environment.
Experience and familiarity with eDiscovery Services covering all realms of the EDRM (File to Trial).
Must be a U.S. Citizen.
The ability to obtain a U.S. Government security clearance (active clearance preferred).
BS/BA degree or equivalent work experience (JD highly preferred).
Our Commitment
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting‑edge technology with world‑class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we've been growing our government‑contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Here at CGS we value honesty through hard work and self‑awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
Benefits
Health, Dental, and Vision
Life Insurance
401k
Flexible Spending Account (Health, Dependent Care, and Commuter)
Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of government innovation!
Explore additional job opportunities with CGS on our Job Board: *************************************
For more information about CGS please visit: ************************** or contact: Phone: ***************** Email: *******************
$137,200 - $186,200 a year
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$137.2k-186.2k yearly 2d ago
Corporate Paralegal and Legal Operations Manager
Blockstream 4.4
Menlo Park, CA job
Blockstream was founded in 2014 by Dr. Adam Back and a group of fellow cryptographers and engineers who are passionate about Bitcoin and its potential to change the world. Today, Blockstream is the leading Bitcoin company, providing cutting‑edge infrastructure solutions for enterprises, institutions, and individual Bitcoin users. We develop industry‑leading Bitcoin self‑custody solutions, Bitcoin‑based financial products, second‑layer scaling technologies, and enterprise‑grade blockchain infrastructure.
This is a rare opportunity to join the legal team on the ground floor as the first paralegal and legal operations hire at Blockstream. You will have a direct impact on setting the legal culture at our company. You will build the systems, processes, and programs that will scale with us as we grow. You will have the opportunity to architect our approach from day one, shaping how we operate for years to come.
The ideal candidate will want real ownership in optimizing the efficiency and effectiveness of our legal department. You will sit at the intersection of corporate and securities matters, complex transactions, legal documentation management, strategic planning, process improvement, and technology implementation.
Your fingerprints will be on everything we build.
What You'll Be Doing (Responsibilities):
Corporate Matters:
Organize corporate records and coordinate due diligence activities for mergers, acquisitions, and other corporate transactions.
Maintain capitalization tables, option records, and corporate records, including shareholder and director information.
Assist with organizing and preparing agendas and papers for board and/ or shareholder meetings and annual general meetings; take minutes, and coordinate correspondence with and requests from various directors.
Assist in the preparation and filing of corporate documents such as articles of incorporation, bylaws, and minutes of meetings.
Liaise and collaborate with internal and external parties across different jurisdictions to support subsidiary governance and ensure compliance with federal and state corporate laws and regulations.
Legal Operations:
Build legal operations infrastructure from scratch!
Create intake processes that make it easy for the business to work with Legal.
Develop metrics and reporting to track Legal team performance and workload and to measure success against strategic plans.
Develop and implement operational and technology strategies to enhance Legal department performance and project management.Lead document management for the Legal team, including organization of legal shared folders, management of all standard contracts and playbooks, creation and updates of policies, templates, and self‑service resources for implementation across business units and stakeholders.
Work with other departments to improve cross‑functional processes and efficiency.
What We Look For In You (Required Qualifications):
BA/BS with a Paralegal certificate from an accredited institution.
5-10 years of experience as a corporate paralegal with progressively increasing responsibilities and accomplishments.
Experience working in a corporate legal department or law firm, familiarity with corporate governance practices, including corporate secretarial requirements and public company filings.
Strong understanding of securities laws and regulations.
Experience building or significantly improving legal processes and workflows with demonstrated project management skills.
Proficiency in legal research databases, legal platforms, and corporate record‑keeping software.
Strong computer skills, including expertise in Microsoft Office Suite.
Excellent written and verbal communication skills.
Experience working with senior executives.
Impeccable professional ethics, integrity and judgment, and high level of discretion in handling confidential matters.
Excellent organizational skills and superior attention to detail.
Ability to work independently, prioritize, and meet deadlines in a fast‑paced environment.
Team player who is results‑oriented and self‑motivated, with a strong customer service attitude.
Nice To Haves (Preferred Qualifications):
MBA or JD is a plus.
Experience at a high‑growth tech startup or in‑house at a technology company.
Experience in a global setting that interacted with stakeholders across a variety of time zones and countries.
Stay Safe from Job Scams
All official Blockstream communication will come from an @blockstream.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at ******************. Learn more about avoiding job scams here.
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$105k-154k yearly est. 3d ago
Hybrid AV Engineer for Executive Meetings
Instacart 4.9
Remote or San Francisco, CA job
A leading grocery delivery service in San Francisco is seeking an experienced Audio Visual Technician to provide AV support for corporate meetings and events. The position offers flexibility in work location, with responsibilities including coordinating virtual and onsite events, ensuring AV functionality, and maintaining high client satisfaction. Ideal candidates will possess 2+ years of relevant experience and expertise in technology tools like Google Suite and Zoom.
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$56k-72k yearly est. 2d ago
AI Agent Delivery Lead for Enterprise Impact
Zoomcar 4.2
Redwood City, CA job
A pioneering AI company headquartered in Redwood City is seeking an Engagement Manager for AI Agent deployments. In this role, you will oversee the implementation of AI solutions for enterprise customers, ensuring smooth execution and long-term success. Responsibilities include leading cross-functional teams, managing complex projects, and driving customer outcomes. Candidates should have over 5 years in customer delivery roles and a strong grasp of contact center KPIs. This position offers competitive compensation and a hybrid work model.
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$49k-72k yearly est. 1d ago
Implemention Specialist (United States)
Workyard 3.6
Remote or San Francisco, CA job
Workyard is a growing startup developing an industry changing workforce management SaaS solution for the construction industry. In a market where $300 billion is spent annually on labor, we are fundamentally transforming the experience for both companies and workers by adding trust, transparency, and modern technologies to the work management process.
We are seeking a bilingual (Spanish/English) Software Implementation Specialist to join our Customer Success team and be a critical interface to our clients. As an expert in product and the customer journey, you will onboard new clients onto the Workyard platform and serve as a primary point for customer on-boarding and ongoing support. You will strive for excellent customer support outcomes, and ensure key performance metrics are monitored and achieved to the highest level of customer satisfaction.
This position is 100% remote, and business hours will be CST.
Responsibilities
Learn and deeply understand the Workyard product, features and roadmap
Onboard new clients onto the Workyard platform
Primary contact for all customer support inquiries that are escalated and not answered by automated support tools
Manage and improve content in the automated support tools to improve customer self service capability utilization
Ensure timely and accurate resolution of customer inquiries and issues
Manage and track issue escalations to engineering or within customer success
Improve performance by raising efficiency and exploring new technology and process improvements
Provide valuable feedback to the product team based on customer experience and issues
Assist with special projects as needed
Requirements
2 to 4 years experience in Customer Support and/or Customer Success or Implementation for a SaaS solution
Understanding of business process and data mapping
Strong analytical and problem-solving abilities, with proficiency in troubleshooting and identifying multiple options for resolution
Fluency in Spanish
Excellent communication and problem-solving skills
Multi-tasking abilities
Adaptability to a fast paced, and constantly changing environment
Aptitude and appetite to learn new technologies
Patience when handling tough cases or clients
Bonus points for domain knowledge in payroll applications or the construction industry
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$68k-111k yearly est. 3d ago
Senior Manager, Customer Success
Intercom 4.8
Remote or San Francisco, CA job
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high‑touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
What's the opportunity?
We're expanding our Customer Success organization at Intercom. Our Customer Success team drives growth by ensuring that our customers most effectively use Intercom and our AI Agent Fin to reach their business goals. As a Manager of our High‑Touch Customer Success team at Intercom, you will be responsible for and leading a team of world‑class Customer Success Managers. In this role, you will hire and develop a team of Customer Success Managers (CSMs) to act as trusted advisors who deliver unmatched value to our customers and foster long‑term partnerships. Your leadership will be key in driving customer outcomes with business objectives, directly impacting revenue expansion and retention.
What will I be doing?
You will hire, manage, and develop a High‑Touch Customer Success team.
You will foster a healthy culture of continuous learning, accountability, and excellence on your team. You will act as a bastion of Intercom's values.
You will motivate your team to build trusted customer relationships and deliver clearly‑defined value in the pursuit of consistent revenue growth.
You will personally own customer relationships to build rapport and strengthen bonds with our customers; you will also serve as an escalation point to resolve customer challenges.
You will internally influence cross‑functional partners to ensure we are driving positive customer outcomes. You will effectively represent and advocate for the needs and opportunities of customers within your portfolio.
You will proactively forecast, track, and report on KPIs related to growth and retention across your portfolio.
You will leverage data insights to inform strategies and optimize team performance.
You will look for new and innovative ways to drive the success of our customers.
What skills do I need?
2+ years of experience in a leadership role within Customer Success, Account Management, or a related field
5+ years of experience as a CSM, Account Manager, or related customer‑facing role at a B2B technology company; experience with consumption‑based pricing is a plus.
Demonstrated success in driving revenue growth and achieving portfolio targets
A passion for teaching, developing, and growing others
Exceptional relationship‑building and communication skills with cross‑functional partners such as regional sales leadership and product/engineering teams to drive positive customer outcomes, as well as customers in the Small Business, Mid‑Market, and Key Account segments
Ability to identify, analyze, and find creative solutions to complex problems
Able to drive clarity for their team amid shifting priorities and competing initiatives
Capable of handling competing priorities and projects in a fast‑paced environment
High energy, self‑starter comfortable with ambiguity in entrepreneurial environments
Ability to identify bottlenecks within internal processes, as well as design/implement repeatable and scalable solutions
We are a well‑treated bunch with awesome benefits! If there's something important to you that's not on this list, talk to us!
Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
In‑office bicycle storage
Fun events for Intercomrades, friends, and family!
*Proof of eligibility to work in the United States is required.
The OTE range for candidates within the Greater Chicago Area is $203,875 - $251,550. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
#LI-Hybrid
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non‑work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of any protected group status under any applicable law.
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A HealthTech startup in Redwood City seeks a Strategic Partnerships Associate to manage and build partnerships with pharmaceutical clients. A successful candidate will have 2+ years in investment banking or strategy consulting, strong Excel and PowerPoint skills, and excellent communication abilities. Join a fast-growing company focused on improving healthcare access and experiences for patients and pharmacists.
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$33k-40k yearly est. 3d ago
RevOps: Solutions Operations Manager for ProServ & SE
Intercom 4.8
San Francisco, CA job
A leading AI customer service company is seeking a Solutions Operations Manager in San Francisco to enhance operational processes across its Professional Services and Solutions Engineering teams. The ideal candidate has over 5 years of experience in a high-growth SaaS or AI environment, strong analytics skills, and a track record of effective project management. This role offers competitive salary and benefits, hybrid working conditions, and opportunities for professional growth.
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A leading publishing platform seeks a Head of Business, Tech & Finance Partnerships in San Francisco, CA. This role involves creating strategic initiatives to help creators reach new audiences and managing relationships with industry leaders. Applicants should possess 8-10 years of relevant experience, strong people skills, and a deep interest in the tech and media landscape. The compensation package includes a competitive salary and equity options.
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$114k-172k yearly est. 2d ago
Consider Me For a Future Role
Madtree 3.8
Cincinnati, OH job
Love MadTree? Want to be part of our team? We'd love to hear from you-even if we don't have any open positions right now! With beautiful spaces in Oakley, Over-the-Rhine, and Summit Park in Blue Ash, we're constantly looking for great people to add to the team.
Here's what you can do:
Tell us what kind of job you'd like at MadTree
Share your resume or story with us!
Don't worry if you don't have a resume. We want to know about you! You can:
Tell us in your own words why you're excited to work at MadTree
Share any skills or hobbies that you think would make you great for our team
Describe a time when you worked hard to achieve something
Tell us about your favorite MadTree experience
We'll keep your information handy, and if something comes up that seems like a good fit, we might reach out!
While we can't guarantee when opportunities will open up, making a connection now means you'll be on our radar when they do.
Ready to connect? Hit that "Apply Now" button and let's get started!
About MadTree
Founded in 2013, MadTree is an award-winning brewery that's rooted in Cincinnati and planted in purpose. Driven to craft great beer - but more importantly - build a business dedicated to doing good, MadTree protects and celebrates nature while reducing impact on the environment. MadTree is a B-Corp certified company and proud member of 1% for the Planet with a commitment to donate 1% of sales to local, sustainable nonprofits. MadTree strives to create warm and welcoming experiences, exceed expectations, and most importantly, plant a better community. They put purpose in every pour and raise a glass to doing things differently. Cheers.
We are MadTree. Rooted in Cincy. Planted in Purpose.
BENEFITS AND PERKS AT MADTREE
MadTree offers all team memebers the following perks and benefits:
Discounted food, beverage, and merch
Quarterly MadTree gift card allowance
401(k) retirement plan with company match
FREE in-person or video therapy sessions (8 sessions per mental health need)
UNLIMITED FREE text-based therapy services
Paid Volunteer Time
In addition to the above, all full-time employees also receive…
Paid Time Off
Subsidized Medical and Dental insurance
Voluntary vision, life, and disability insurance
MadTree is committed to building a diverse, equitable, and inclusive workforce that is rooted in Cincy and planted in purpose. We offer a competitive compensation package plus great benefits like subsidized health insurance, free mental health support, a retirement plan with a match, paid time off, and many other great perks.
$84k-153k yearly est. 60d+ ago
Event Contractor - Live Sports Production
Ballertv 4.1
Fresno, CA job
WHO (Event Contractors) If you value: FLEXIBILITY - Events typically take place during the weekends (which may include Thursday or Friday set up days.) As an independent contractor, you set your schedule - you choose which event(s) to accept! EXCITEMENT - You will attend some of the top sports venues in your state. Never a dull moment! You may even be invited to travel to top tournaments. NEW TECHNOLOGY - Hands-on experience with the latest streaming software and technology!SUPPORT - We want to see you succeed by providing the tools and resources of Best To-Dos and Practices for the field.
WHAT (Contract Services Needed)
TRACK - Receive and handle all event equipment, including camera gear & marketing assets.EXECUTION - Set up BallerTV's streaming system (filming equipment) at each court (or field). Move safely, be efficient and maneuver with a sense of urgency throughout your workday.MONITOR - Ensure each game's stream is steady and consistent. Operate and troubleshoot equipment and technology, maintain communication with the BallerTV team throughout the event. ENJOY - Watch live sports while working! How cool is that?FLEXIBILITY - This role is a part-time, weekend contractor position. Some events start as early as 6AM and run as late as 10PM. You may be asked to travel up to 40 miles one way.
PAY - $21/hour + Overtime . Paid via
Gusto.com
. Will need to setup an account. Similar to PayPal.
Please note: Daily Shifts can be over 12 hours long. A weekend tournament (Fri, Sat, Sunday) can be over 30 hours of work. It is not for everyone and requires you to be on your feet and lift heavy objects.
BALLERTV'S STORY Do you believe in underdog stories or game changing moments?
BallerTV is a venture-backed startup, building the world's largest sports network from the ground up! In 2021, BallerTV live-streamed over 350,000 youth tournaments! Similar to the early days of ESPN, BallerTV is rapidly expanding the spectrum of sports coverage and changing the landscape of sports broadcasting!
Required QualificationsMust be 18 years of age Must complete a pre-event background check Must be familiar with iOS devices and products Must be personable and professional at all times Must have the ability to multitask with a strong attention to detail Must possess a positive winning attitude
Preferred QualificationsExperience in (live) event production, sports, or any customer facing position is a plus!Knowledge, interest, and experience within grassroots soccer, lacrosse, basketball, volleyball, football and/or wrestling is a plus!
Having a current and valid Driver's license to receive and transport event equipment.
Job Type: Weekend Work - ContractVisit **************** for more information.
$21 hourly Auto-Apply 60d+ ago
Scaled Partner Enablement Manager
Intercom 4.8
Remote or San Francisco, CA job
Intercom colaborar da conbarada iric corporol ICG. Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution Reliability Is traffack with Int. Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high‑touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
What's the opportunity?
Intercom is rapidly scaling its Partner Ecosystem, and the effectiveness of this growth depends on our ability to train hundreds of partners efficiently and consistently. We are looking for a highly motivated Scaled Partner Enablement Program Manager to own the end‑to‑end enablement content strategy, creation, and delivery for our entire partner base through digital channels. This role JAXBElement the engine behind our partner's readiness and growth, ensuring every partner, regardless of tier or location, has access to world‑class learning assets across Sales, Technical, and Services competencies.
What will I be doing?
Design, develop, and maintain high‑quality enablement content and learning paths across three core partner competency areas: Sales Enablement, Technical Enablement, and Services Enablement.
Manage the Partner Learning Management System (LMS) and Partner Enablement Hub as primary delivery mechanisms, ensuring content is current, intuitive, and engaging.
Establish and manage a scaled content calendar, working with subject‑matter experts (SMEs) across Partner Management, Product Marketing, and Go‑to‑Market teams to transform complex information into digestible training modules.
Own and optimize partner engagement metrics: including the number of partners completing modules, completion rates, and click‑through rates (CTRs) on key assets to demonstrate the impact of the scaled motion.
Continuously audit, update, and retire obsolete content to maintain a high level of content hygiene and partner experience.
Report to the Senior Director of Enablement, providing regular updates on scaled program performance and engagement analytics.
What skills do I need?
5+ years of progressive experience in Enablement or Learning & Development, preferably in a B2B SaaS or Partner/Channel environment.
Proven expertise in designing and developing scalable digital learning content (e.g., e‑learning modules, video scripts, certification programs).
Deep familiarity with managing and administering a Partner LMS (e.g., Docebo) and a content management system (CMS) or sales enablement platform (e.g., Highspot) for content distribution.
Strong analytical skills with experience using platform data to measure content effectiveness and drive engagement improvements.
Exceptional written and verbal communication skills, with the ability to translate complex product/technical concepts into clear, action‑oriented partner training.
Experience with PRM tools like Impartner or Partnerize is a plus.
We are a well‑treated bunch with awesome benefits! If there's something important to you that's not on this list, talk to us!
Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
In‑office bicycle storage
Fun events for Intercomrades, friends, and family!
The base salary range for archives within the San Francisco Bay Area is \$157,500 - \$191,000. Actual base pay will depend on a variety of factors such as education, skills, experience.
#LI‑Hybrid
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier, and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
Intercom values diversity and is committed to equal employment opportunity. Intercom will not discriminate against any employee or applicant on the basis of race, color, religion, sex, national origin, veteran status, disability, or any other protected characteristic.
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$157.5k-191k yearly 4d ago
Business Development Representative
Matic 3.9
Matic job in Columbus, OH
About the Role
As a Business Development Representative at Matic, you will focus on high-level lead generation to penetrate the nation's largest banks and mortgage lenders. You will be responsible for mapping complex organizations, crafting hyper-personalized outreach to C-suite executives, and leading the initial discovery phase before handing off high-value opportunities to Senior Closers. This is an elite, research-driven role that replaces high-volume cold calling with sophisticated market intelligence and business acumen to secure enterprise-level partnerships.
We are looking for a Sniper, not a Shotgun. This is not a "make 100 dials a day" role. This is a strategic hunting role working collaboratively with the Vice President of Business Development and our Top Enterprise Closer(s) to penetrate the nation's largest lenders and banks. You will be targeting the C-Suite (COO, SVP of Servicing) of billion-dollar organizations.
What You'll Do
Strategic Mapping: Use tools like Lusha, MMI, and Annual Reports to map out org charts and identify key decision-makers at Tier 1 & 2 Mortgage Lenders.
Orchestrate Outreach: Craft hyper-personalized, multi-channel campaigns (Email, LinkedIn, Video, Phone) that cut through the noise. Generic templates do not work here.
The "Opener": You own the first 15 minutes. Your goal is to secure and conduct the initial discovery call, validate the opportunity, and seamlessly hand off to the Senior BDE for the close.
Market Intelligence: Act as the "eyes and ears" of the market, identifying new verticals (PropTech, Affinity, HR portals, SaaS, neobank) to run test campaigns against.
Supportive Team: Work in a high-touch environment where the Business Development Executive and VP of Business Development are deeply invested in your growth through continuous feedback and collaborative strategy.
What You Offer
Experience: 2+ years in B2B SaaS or Fintech Sales. (Mortgage/Lending industry knowledge is a massive plus).
High Business Acumen: You know the difference between a Loan Officer and a Servicing VP. You can read a financial report and find a hook. Our solution must be personalized to every prospect; therefore, it's vital that this person possesses a high degree of Sales EQ to navigate complex conversations, ask insightful discovery questions, and accurately vet for long-term partnership potential.
Writer's Mindset: You write emails that executives actually read. No "Just bumping this to the top of your inbox" fluff.
Tech Savvy: Proficient with CRM (ActiveCampaign), Intelligence tools (Lusha/ZoomInfo), and Video prospecting (Loom/BombBomb).
What We Offer:
Base Salary: $75,000-$95,000
On Target Earnings (OTE): $120,000+
Closed Deal Bounty: We don't just pay for meetings; we pay for partnerships. Monthly bonus for every deal you source that crosses the finish line. We want you invested in the win.
You have an ownership stake: all Maticians receive Matic stock options.
Career Path: Clear trajectory to Enterprise BDE (Closer), Customer Success, or Partnerships Leadership
Unlimited Paid Time Off
Company covered Health, Dental & Vision insurance for each Matician ($0 out of your paycheck for benefits), plus HSA with employer contribution
401(k) Retirement Plan
Continuing education, licensing and professional development paid for by Matic
A TRUE team culture - One team, one dream is our company motto and while we are working hard to simplify the world of insurance, we never forget to play hard as well - we pride ourselves on frequent team events like happy hours, game nights, volleyball/kickball teams, etc!
About Matic
The Market Leader in Embedded Insurance: Since 2014, Matic has redefined the insurance landscape by integrating high-value coverage directly into the homeownership and auto-buying journey. We aren't just a digital agency; we are the strategic infrastructure that allows mortgage lenders and financial institutions to provide seamless, value-added services to their customers at the exact moment they need them.
Our Market Position: Today, Matic is a Top 20 independent agency and the undisputed leader in the mortgage servicing space, holding approximately 20% of the total market share. Our marketplace features over 60 A-rated home and auto carriers, integrated with a growing roster of billion-dollar distribution partners across mortgage origination, banking, and SaaS.
Our Culture: Autonomy and Impact At Matic, we avoid the "numbers for the sake of numbers" mindset. We hire professionals who are obsessed with quality and empowered to own their outcomes. We work at a fast pace, but we prioritize intellectual curiosity, strategic thinking, and the collective win.
Applicants must be currently authorized to work in the United States on a full-time basis now and in the future. This position does not offer sponsorship.
$20k-54k yearly est. Auto-Apply 5d ago
Insurance Advisor
Vouch, Inc. 4.4
San Francisco, CA job
Vouch is the risk advisor that powers ambition.
We're a tech-enabled insurance advisory and brokerage purpose-built for growing companies in technology, life sciences, and professional services. Our clients are ambitious leaders building complex businesses, and we help them manage risk with tailored advice, smart coverage, and responsive service.
Backed by over $200M from world-class investors, Vouch combines deep industry expertise with AI-powered tools to deliver a better insurance experience. Our digital workflows reduce friction, speed up decisions, and give our clients the confidence to move faster.
Why should you join our team and Vouch?
Not only is this an exciting and growing team where you can drive a real impact on our operational scalability, but Vouch is also the preferred insurance provider to customers of Y Combinator, Brex, Carta, and WeWork. We're a quickly growing startup that believes in transparency and acknowledgment with our team members and cultivating a values‑driven company. Our values are “Be Client Obsessed”, “Own it together”, “Act with integrity and empathy”, “Stay Curious and Grow”, and “Empower People.”
What does a work environment look like at Vouch?
This role will be based near one of our hub offices in Chicago, New York or San Francisco. We require the team members to be in the office at least three days per week (Tuesday, Wednesday and Thursday) to foster close collaboration and team building.
Role Responsibilities:
As a member of the Early Stage Advisor Team, you will be responsible for ensuring our clients have a great experience through the sales and onboarding process. Insurance Advisors interact directly with our clients through email, video calls, and other communication tools to advise them on the appropriate coverages for their companies and help them satisfy third party contract requirements for coverage.
We pride ourselves on making things fast, easy, and tailored for our customers. Some of our best customer feedback is about our amazing customer experience and service. You'll be responsible for helping us scale that reputation while also playing a key part in the growth and expansion of our team through the introduction of new products, processes, and technology.
What you'll do:
Establish trusted relationships with our customers, ensuring they are comfortable with and able to utilize the tools/services available through the Vouch platform
Assess our clients' risk profiles, advise them on appropriate risk management best practices as a licensed professional, and assist with the purchase of coverage
Manage the client lifecycle from application submission through bind with a suite of carrier partners, including online carrier portals
Construct and present customized insurance proposals to clients
Plan and execute daily sales activities such as conducting video calls with clients, responding to emails, and maintaining appropriate documentation in our CRM
Deliver consistent and timely responses, follow-through, and follow-up in response to client requests and issues
Maintain a healthy pipeline and conduct pipeline reviews with your manager
About you:
2+ years of sales, brokerage, customer service, or other client-facing experience - within the insurance industry preferred
Strong communication and organizational skills
Able to be agile and thrive in a fast‑paced environment
Possesses competitive drive to outperform peers and continuously improve hard and soft skills
Dependable, positive, and detail‑oriented with excellent follow‑through skills
Active/Current Property and Casualty License or obtained within 30 days of start date
Ability to drive success through ambiguous and complex situations
Takes initiative to problem solve when meeting resistance
Nice to have:
Knowledge of Commercial P&C coverage lines
Exposure to and passion for early‑stage startups and/or high growth environments
Experience working within a CRM and multiple communication tools (Salesforce, ZenDesk, etc.)
Prior experience in a quota‑carrying role with responsibility for achieving individual quantitative goals
Vouch provides several benefits to help you bring your best self to work:
💰 Competitive compensation and equity packages
⚕️ Health, dental, and vision insurance
🪷 Wellness allowance
📚 Company‑sponsored personal and professional development
🏫 L&D: Partnerships with Ethena and monthly Lunch & Learns
🧘 Wellbeing: access to many wellbeing perks, including Peloton, Fetch, OneMedical, Headspace care+, etc.
🤗 Caregiver Support: company seed into the dependent care FSA and company‑sponsored Care.com membership.
📊 Regular performance reviews: Vouch conducts regular performance discussions with all team members, offering goal setting and check‑ins, development discussions, and promotion opportunities.
What to expect in a typical interview process:
*(Please note these steps may vary slightly depending on the role)*
30‑minute phone call with our recruiting team
30‑45 minute video interview with the hiring manager
Meet the team! 30‑45 min 1:1 video discussion with 3‑4 team members you'd work closely with in the role
Executive chat (role dependent)
Compensation philosophy:
The OTE for this role is $85,000 - $90,000 per year depending on experience. ($60,000 - $65,000 base + $25,000 variable compensation)
Our salary ranges are based on paying competitively for our size and industry and are part of our total compensation package, which also includes benefits and other perks. We also include stock options in all compensation packages and believe all Vouch employees should have the opportunity to become owners in the company. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skill set, location, and business need. The base pay range provided is subject to change and may be modified in the future.
Vouch believes in putting our people first, and building a diverse team is at the front of everything we do. We welcome people from different backgrounds, experiences, perspectives, and ranges of abilities. We are an equal‑opportunity employer and celebrate the diversity of our growing team.
If you require reasonable accommodation to complete this application, interview, complete any pre‑employment testing, or otherwise participate in the employee selection process, please direct your inquiries to *******************.
The pay range for this role is:
60,000 - 65,000 USD per year (Chicago Office)
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$85k-90k yearly 3d ago
CT Technologist - CT Main - Relocation Assistance Offered
Providence 3.6
Fortuna, CA job
CT Technologist in CT Main Unit at St Joseph Hospital Eureka, CA. This position is Full time and will work 12-hour Day Shifts. Providence St. Joseph Hospital Eureka Providence St. Joseph Hospital in Eureka provides outstanding patient care, earning recognition from U.S. News & World Report as one of the Best Regional Hospitals in 8 types of care, including heart attack, pneumonia, diabetes, and maternity care. Our hospital's commitment to excellence is also demonstrated through our receipt of the Blue Cross Blue Shield Distinction Specialty Care award for our knee and hip replacement services as well as our elevated level of maternity care. Join our reputable team and be part of a healthcare institution known for its clinical excellence and compassionate care.
Under the direction of the Department Director, the day-to-day supervision of the Lead Technologist and/or Manager and in close collaboration with the Radiologists, the CT Technologist performs a variety of diagnostic imaging procedures and related activities according to department standards utilizing age-specific criteria. Serves as a customer service representative to patients, their families, the public, and the medical staff. Participates in quality control and organizational improvement activities. Serves as a clinical and technical resource to other technologists and to the radiologists. Participates in call schedule to meet staffing needs of the department.
Providence caregivers are not simply valued - they're invaluable. Join our team at St. Joseph Hospital Eureka and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Required Qualifications:
Upon Hire: California Radiologic Technologist
Upon Hire: National Provider BLS - American Heart Association
Upon hire: National Registered Technologist - Radiography - American Registry of Radiologic Technologists.
Within 1 year of hire National Registered Technologist - Computed Tomography.
Preferred Qualifications:
Graduate of a program in radiologic technology approved by the Committee on Allied Health Education & Accreditation of the American Medical Association.
5 years of experience as the primary technologist in a high volume CT facility.
Why Join Providence?
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
About Providence
At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
About the Team
The Sisters of Providence and Sisters of St. Joseph of Orange have deep roots in California, bringing health care and education to communities from the redwood forests to the beach shores of Orange county - and everywhere in between. In Northern California, Providence provides health care services to Eureka, Fortuna, Healdsburg, Napa, Petaluma and Santa Rosa.
Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care. Our not-for-profit network also provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care.
Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.
Requsition ID:
407819
Company:
Providence Jobs
Job Category:
Diagnostic Imaging
Job Function:
Clinical Care
Job Schedule:
Full time
Job Shift:
Day
Career Track:
Clinical Professional
Department:
7800 CT MAIN
Address:
CA Eureka 2700 Dolbeer St
Work Location:
St Joseph Hospital Eureka
Workplace Type:
On-site
Pay Range:
$50.54 - $64.68
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
PandoLogic. Category:Healthcare, Keywords:CT Technologist, Location:Fortuna, CA-95540
$21k-39k yearly est. 3d ago
Talent Management Director
Opengov 4.4
San Francisco, CA job
OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov's mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.
Job Summary:
The Talent Management Director is a strategic, execution-driven leader responsible for designing, operationalizing, and continuously improving enterprise talent programs that attract, develop, and retain top talent. This role owns end-to-end delivery of core talent initiatives-including performance management, succession planning, career development, leadership programs, and engagement mechanisms-ensuring they are scalable, well-communicated, and tightly aligned to organizational priorities.
This leader partners closely with HRBPs, HR COEs, People Operations, and business leaders to ensure programs are effectively planned, launched, adopted, and measured. They bring strong program management discipline, outstanding communication capabilities, and a mindset of continuous improvement grounded in analytics, feedback, and business partnership.
Responsibilities:
Talent Program Ownership & Execution
Fully own planning, design, implementation, and continuous improvement of enterprise-wide talent programs (performance management, career development, succession planning, leadership programs, engagement mechanisms, etc.).
Own the operational rhythm of all talent programs, including planning, launch, reminders, tracking, and escalation.
Create and manage operational frameworks that enable consistent, scalable program delivery across HR.
Develop and manage program timelines, work-back schedules, stakeholder engagement plans, rollout calendars, risk mitigation, and change-management efforts.
Conduct pre-planning and alignment sessions with HR COEs, HRBPs, and People Operations to ensure clear roles, responsibilities, and delivery milestones.
Partner closely with HR Tech to ensure all systems, workflows, forms, templates, timelines, and program logic are properly configured and tested before launch.
Lead or support UAT (User Acceptance Testing) for all talent system configurations; validate accuracy, troubleshoot issues, and ensure readiness for company-wide rollout.
Own issue resolution during program cycles, including troubleshooting, escalation management, and real-time decision-making to ensure successful execution.
Gather feedback from leaders, employees, HR teams, and post-mortem evaluations to refine processes and improve future cycles.
Create, maintain, and govern all program documentation - including FAQs, toolkits, guides, facilitator materials, communication plans, templates, and process maps - ensuring accuracy, clarity, and consistency.
Establish and maintain standard operating procedures (SOPs) for all talent programs to support consistent execution across cycles and HR teams.
Stakeholder Partnership & Cross-Functional Leadership
Know when and how to bring in key stakeholders-including HRBPs, People Operations, Compensation, and senior business leaders-to ensure alignment, adoption, and successful execution.
Partner with HRBPs on program delivery, calibrations, leader engagement, and ongoing coaching for their business units.
Provide clear, timely updates to HR leadership and cross-functional partners on progress, risks, and outcomes.
Program Rollouts, Change Management & Communications
Build all communications related to talent programs across the company, including Slack announcements, email campaigns, intranet updates, and manager toolkits.
Tailor messaging and materials for different audiences (employees, managers, senior leaders, etc.).
Drive completion rates for required programs by providing reminders, clarity, tools, and partnership with HRBPs and departmental leaders.
Own change-management strategy for major program shifts, ensuring clarity, simplicity, and high adoption.
Performance Management
Oversee the performance management strategy and annual/performance cycles end-to-end.
Build training for managers and employees on effective goal setting, feedback practices, calibration readiness, and performance expectations.
Supporting HRBPs and leaders to run effective calibrations through comprehensive materials, actionable analytics, facilitation support, and decision-making tools.
Learning, Leadership & Career Development
Design and deliver development programs aligned to organizational needs, including leadership development, management capability building, and career pathways.
Partner with HR COEs to integrate learning content into talent processes and ensure alignment with broader development strategies.
Evaluate program effectiveness through surveys, data, participation metrics, and feedback loops.
Develop and deliver live training sessions for employees, managers, HRBPs, and leaders to support program understanding and adoption.
Build asynchronous enablement resources - including videos, walkthroughs, and step-by-step guides - to ensure scalable program education and readiness.
Employee Engagement & Retention Programs
Own the company-wide employee engagement program, including enterprise-level readouts and voice-of-employee insights.
Lead the development and management of platforms and processes used to collect and interpret employee feedback.
Synthesize survey and feedback data into meaningful narratives that inform organizational priorities.
Manage the action-planning framework and partner with HRBPs and leaders to drive meaningful follow-through.
Create tools, resources, and course materials that enable leaders to understand engagement results and execute effective action plans.
Track progress, measure impact, and ensure accountability for improvements across business units.
Data, Analytics & Reporting
Own program dashboards, KPIs, operational reporting, and health metrics to track program performance and adoption.
Monitor real-time participation and progress during program cycles and drive corrective actions where needed.
Pull and analyze program metrics, including participation, completion rates, performance distribution, engagement insights, succession pipelines, and capability trends.
Provide reporting, dashboards, and insights to HRBPs and leaders, enabling data-driven decision-making within business units.
Use data to identify gaps, measure program effectiveness, and recommend enhancements.
Requirements and Preferred Experience:
10+ years of experience in talent management, organizational development, or related HR functions.
Bachelor's degree in Human Resources, Organizational Development, Business Administration, or a related field; advanced degree preferred.
Proven experience designing and implementing talent strategies in a dynamic, fast-paced environment.
Strong background in performance management, leadership development, and succession planning.
Demonstrated ability to influence and collaborate with senior leaders and stakeholders.
Exceptional project management and organizational skills with a focus on execution.
Strong analytical and problem-solving capabilities, with the ability to use data to inform strategy.
Preferred Qualifications:
Certification in talent management or organizational development (e.g., SHRM-SCP, CPTD, or similar).
Experience working in SaaS or technology-driven organizations.
Familiarity with talent management software and HRIS systems.
Knowledge of Radford leveling and compensation frameworks.
Compensation:
San Francisco, CA: $210,000 - $230,000
On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.
The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location.
Why OpenGov?
A Mission That Matters.
At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it's the core of our democracy.
Opportunity to Innovate
The next great wave of innovation is unfolding with AI, and it will impact everything-from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We've touched 2,000 communities so far, and we're just getting started.
A Team of Passionate, Driven People
This isn't your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.
A Place to Make Your Mark
We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.
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$210k-230k yearly 2d ago
Remote Oracle Utilities Techno-Functional Expert
Blockchain Technologies. LLC 4.1
Remote or San Francisco, CA job
A leading technology solutions provider is looking for an Oracle Utility - Techno Functional Consultant with significant experience in Oracle Utilities applications. This role requires expertise in SQL and PL/SQL along with a deep understanding of the utility industry. Candidates should have at least a bachelor's degree and 5-7 years of experience in Oracle Utilities implementations. The position is primarily remote, offering a competitive hourly rate based on experience.
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Zippia gives an in-depth look into the details of Matic, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Matic. The employee data is based on information from people who have self-reported their past or current employments at Matic. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by Matic. The data presented on this page does not represent the view of Matic and its employees or that of Zippia.
Matic may also be known as or be related to Matic, Matic Insurance Services and Matic Insurance Services Inc.