Facilities & Maintenance Supervisor II
Matson Inc. job in Urban Honolulu, HI
at Matson Terminals, Inc About Us Matson has been the leading ocean shipping and logistics provider throughout the Pacific since 1882. We are the supply chain lifeline for Hawaii, Alaska, Guam, and islands of the South Pacific. We also offer the top two ocean shipping services in the world's largest trade lane - Asia to the U.S. West Coast. With our subsidiaries Matson Terminals and Matson Logistics, our business focus is exceeding customer expectations with quality, reliability, and integrity.
We strive to operate in an environmentally sustainable manner and promote land-based environmental programs in Hawaii, Guam, and Alaska. We help improve the communities in which we work and live through our community giving program that annually supports hundreds of local organizations.
Matson is honored to be certified as a Great Place to Work. Our team of dedicated and talented employees consistently deliver exceptional results for our customers and the communities in which we serve.
Learn more at matson.com.
About the Role
The Facilities & Maintenance Supervisor II is responsible for supervising & directing the Facilities & Maintenance (F&M) shop mechanics to support operations; ensuring the operation departments are provided fully functioning container handling equipment; providing containers and miscellaneous equipment in good and clean condition; controlling labor and material repair costs; and maintaining the safety, security, and morale of F&M personnel.
What you'll do:
* Directs work assignments and supervises mechanics to ensure prompt service is provided to meet operating requirements and ensures compliance with established maintenance, repair, and quality control procedures. Evaluates mechanics knowledge and technical abilities to make work assignments.
* Communicates and coordinates manning and equipment requirements with operating departments. Strives to maintain a productive, efficient, and safe operation with particular attention to the established fiscal year operating plan goals.
* Responsible for mechanic check-in and making daily work assignments; approving timecards; performing audits; and maintaining a log of facilities & equipment maintenance operational requirements. Also responsible for generating work schedules that align to the company's operations requirements, while ensuring compliance to company policy, house rules, and collective bargaining agreement (CBA).
* Understands and administers facilities & maintenance collective bargaining agreement. Acts independently to provide consistent, fair, and impartial disciplinary actions. Provides promotion recommendations in accordance with the CBA, and also adjudicates grievances and resolves disputes.
* Responsible for enforcement of the Stevedore Industry Committee Substance Abuse Policy Agreement.
* Continuously monitors the work area to ensure compliance with Company, State, and Federal regulations in order to maintain productivity, safety, security, and quality.
* Investigates incidents involving damage or injury and prepares accurate and informative accident reports to comply with safety and damage prevention programs.
* Understands and uses Company computer systems to ensure accurate information is obtained from and transferred to the databases for efficient equipment maintenance and cost control.
* Recommends changes to the parts inventory (e.g., container equipment, rolling stock, crane, etc.) to ensure repair and maintenance is executed in an optimal and efficient manner such that delays are minimized.
* Performs special assignments as directed by the F&M Manager.
* Offers suggestions to increase effectiveness of department.
* In addition to those essential job functions identified above, individuals in this position are also responsible for performing other duties or tasks that may be assigned. The Company retains the discretion to add to or change the essential job functions of this position at any time.
You have these skills:
* Leadership: demonstrate ability to lead and supervise people with integrity, accountability, candor, and respect; to develop strong interpersonal relationships; and effectively communicate and motivate.
* Management: demonstrate ability to organize and manage multiple priorities and customer requirements; to problem solve at a functional level; and to anticipate and develop operational plans.
* Teamwork: demonstrate the ability to leverage resources and diverse talent to achieve superior results.
* Must demonstrate computer proficiency; specifically, Microsoft Word /Excel and managing shop work in the company's equipment database.
And these qualifications:
* College degree (preferred or equivalent technical education).
* Five years supervisory experience (minimum).
* Knowledge of automotive, heavy equipment, welding, and refrigeration repairs.
* Must have current driver's license to operate company owned vehicles.
* This position may require travel.
* Must obtain and maintain a current TWIC card.
Extra credit if you have:
* Experience working in a union environment (preferred).
The hourly rate of pay for this position in Hawaii is $35.525.
At Matson, we're looking for people to build a unified team to maintain our values of trust, integrity, and reliability. We welcome people who think rigorously and thoughtfully challenge assumptions.
#MI
Matson is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, AIDS/HIV status, gender identity, gender expression, veteran status, genetic information, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including, but not limited to, the San Francisco and Los Angeles Fair Chance Ordinances. View our applicant privacy statement: *************************************************************
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Auto-ApplyHousekeeper (Full-Time)
Waikoloa Village, HI job
Additional Information Job Number25188936 Job CategoryHousekeeping & Laundry LocationWaikoloa Beach Marriott Resort & Spa, 69-275 Waikoloa Beach Drive, Waikoloa Village, Hawaii, United States, 96738VIEW ON MAP ScheduleFull Time Located Remotely?N Type Non-Management
Pay Range: $21.01 - $26.26 per hour
POSITION SUMMARY
Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace guest amenities and supplies in rooms. Replace dirty linens and terry with clean items. Make beds and fold terry. Clean bathrooms. Remove trash, dirty linen, and room service items. Check that all appliances are present in the room and in working order. Straighten desk items, furniture, and appliances. Dust, polish, and remove marks from walls and furnishings. Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway).
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATION
Education: No high school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Steward, Winter 25/26
Enumclaw, WA job
is located at Crystal Mountain Resort in Enumclaw, WA Seasonal WORK AND PLAY IN THE MOUNTAINS Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it's more than our work. It's our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it's an experience you just don't get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.
JUST LIKE THE TREES, WE ARE GROWING! Apply today to grow your mountain roots with us- whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team!
BIG PEAKS, BIGGER PERKS
Employee perks:
Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)
+ Free Alterra season pass for spouse and dependents 25 & under
50% off window ticket price at IKON partner resorts
Free access to Alterra Mountain destinations during time off
Free ski-referral letters for employees to use at other mountain resorts during time off
Free friends & family day-ski vouchers (Periodic allotment)
Discounts on Ski & Snowboard Lessons
Discounts on Ski & Snowboard Rentals
Discounts on Gear Tune-Ups
Discounts on Food & Beverage
Discounts at Crystal Mountain Retail shops
Free Crystal branded swag
Pro deals on gear with 100s of brands
Discount Marketplace
Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more
Employee-only Night Skiing events
Employee Housing Available for eligible positions
Accrued paid time off for eligible positions
Group health insurance for eligible positions
401K benefit and generous match with immediate vesting for all staff members over 18
Opportunities for growth, advancement, and year-round employment
Position Title: Steward
Business Unit: Food & Beverage
Position Reports to: Lead Cook, Executive Sous Chef
Positions Reporting to this Role: None
Location: Washington
Pay range: $20 - $22
Job Summary
Responsible for washing all dishes, pots and pans and placing them in the proper location. The Steward oversees chemical pars related to the dish pit and cleanliness of the restaurant and alerts his/her direct supervisor when supplies are low. Clean designated surface areas and empty trash, composting and recycling to help maintain a safe and clean work area. Assists with bussing tables and other duties as assigned.
PHYSICAL DEMANDS AND WORKING CONDITIONS-
This position is required to work evenings, weekends and holidays while in operation, different venues and/or locations.
Ability to stand for 8 hours at a time
Able to lift, carry, or otherwise move and position a minimum of 50 pounds on a constant basis.
Ability to work for extended periods of time sitting, bending, reaching, and speaking on an occasional basis.
Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on a constant basis.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
Some culinary outlets require Intermediate Skiing/ Snowboarding ability in winter season
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions.
An Equal Opportunity Employer
Cook I, Winter 25/26
Enumclaw, WA job
is located at Crystal Mountain Resort in Enumclaw, WA Seasonal WORK AND PLAY IN THE MOUNTAINS Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it's more than our work. It's our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it's an experience you just don't get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.
JUST LIKE THE TREES, WE ARE GROWING! Apply today to grow your mountain roots with us- whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team!
BIG PEAKS, BIGGER PERKS
Employee perks:
Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)
+ Free Alterra season pass for spouse and dependents 25 & under
50% off window ticket price at IKON partner resorts
Free access to Alterra Mountain destinations during time off
Free ski-referral letters for employees to use at other mountain resorts during time off
Free friends & family day-ski vouchers (Periodic allotment)
Discounts on Ski & Snowboard Lessons
Discounts on Ski & Snowboard Rentals
Discounts on Gear Tune-Ups
Discounts on Food & Beverage
Discounts at Crystal Mountain Retail shops
Free Crystal branded swag
Pro deals on gear with 100s of brands
Discount Marketplace
Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more
Employee-only Night Skiing events
Employee Housing Available for eligible positions
Accrued paid time off for eligible positions
Group health insurance for eligible positions
401K benefit and generous match with immediate vesting for all staff members over 18
Opportunities for growth, advancement, and year-round employment
Position Title: Cook I
Business Unit: Food & Beverage
Position Reports to: Lead Cook, Executive Sous Chef
Positions Reporting to this Role: None
Location: Washington
Pay range: $21 - $23
Job Summary
Cook is responsible for BOH operations of a specific outlet within Crystal Mountain Resort Culinary Operations and works to provide the best possible guest experience within the restaurant. Follows recipes, chef guidance on stations, Standard Operating Procedures, and all safety regulations. Responsible for the overall cleanliness, organization and sanitation of his/her specific station, the kitchen as a whole, and for the delivery of high quality and properly served food & beverage products. Works to develop a positive public image of his/her specific outlet and Crystal Mountain Resort.
Essential Job Functions of Cook I
Cook I at Crystal Mountain Resort is an Entry level culinary position
Basic knife skills
Basic ability to follow recipes
Basic understanding of food sanitation, FIFO and food storage
Willingness to learn and receive training from Chef to develop technique
Job Requirements:
1-2 years experience in kitchen operations
Ability to obtain WA Food Safety Card within 3 Days of hiring.
Ability to stand for 8 hours at a time.
Some culinary outlets require Intermediate Skiing/ Snowboarding ability in winter season
Ability to work nights, weekends, and holidays, different venues and/or locations.
Willingness to learn and develop as a culinary professional
PHYSICAL DEMANDS AND WORKING CONDITIONS
This position is required to work evenings, weekends and holidays while in operation.
Able to lift, carry, or otherwise move and position a minimum of 50 pounds on an occasional basis.
Ability to work for extended periods of time bending, reaching, and speaking on a constant basis.
Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions.
An Equal Opportunity Employer
Part Time Shift Supervisor in Costco
Urban Honolulu, HI job
We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining Advantage Solutions means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. All the while, being provided the opportunities, support, and enrichment you need to grow your career.
In this position, you'll drive sales by engaging customers and bringing brands to life by providing live events and sampling to consumers where they live and shop. Additionally, you will provide support to management as needed.
What we offer:
Competitive wages; $19.00 per hour
Growth opportunities abound - We promote from within
No prior experience is required as we provide training and team support to help you succeed
Additional hours may be available upon request
We offer benefits that can be customized to meet your family's needs, including medical, dental, vision, life insurance, supplemental voluntary plans, wellness programs, and access to discounts through Associate Perks
Now, about you:
Are comfortable interacting with customers and management in a friendly, enthusiastic, and outgoing manner
Are 18 years or older
Available to work 2-3 shifts per week, including weekends
Can lift up to 50 lbs. on a regular basis and stand for up to 6 hours
Are comfortable preparing, cooking, and cleaning work area and equipment
Have reliable transportation to and from work location
Demonstrate excellent customer service and interpersonal skills with our clients, customers and team members
Are a motivated self-starter with a strong bias for action and results
Work independently, but also possess successful team building skills
Have the ability to perform job duties with a safety-first mentality in a retail environment
If this sounds like you, we can't wait to learn more about you. Apply Now!
Groundskeeper 1
Newport Beach, CA job
Additional Information Job Number25194922 Job CategoryLandscaping & Grounds LocationThe Resort at Pelican Hill, 22701 South Pelican Hill Road, Newport Beach, California, United States, 92657VIEW ON MAP ScheduleFull Time Located Remotely?N Type Non-Management
Pay Range: $22.50 - $22.50 per hour
POSITION SUMMARY
Monitor property grounds to ensure a pleasant appearance. Maintain lawns by mowing, edging, raking leaves, and performing other lawn maintenance functions. Wash, clean, and re-fuel all equipment after use. Maintain flower beds, baskets, and boxes by watering, removing weeds, trimming, and performing other maintenance. Remove and bag trash from all exterior trash cans. Maintain the appearance of fountains, planters, or other grounds features by cleaning, replacing or making repairs. Maintain the appearance and safety of sidewalks, driveways, cart paths, or parking lots by filling in cracks, holes, and making other repairs. Operate tractors, trucks, or utility vehicles to transport equipment and supplies.
Follow all company and safety and security policies and procedures; report defective equipment, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Support team to reach common goals. Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Removal of snow and maintenance of ice management (if applicable). Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1-year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Bellperson
Kapalua, HI job
Additional InformationTraining/PTO Rate $25.50 per hour Job Number25191311 Job CategoryRooms & Guest Services Operations LocationThe Ritz-Carlton Maui Kapalua, 1 Ritz-Carlton Drive, Kapalua, Hawaii, United States, 96761VIEW ON MAP ScheduleFull Time Located Remotely?N
Position Type Non-Management
Pay Range: $12.75 - $12.75 per hour
Tip Eligible: Y
POSITION SUMMARY
Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxicab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors.
Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Part Time Product Demonstrator in Costco
Juneau, AK job
We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining Advantage Solutions means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. All the while, being provided the opportunities, support, and enrichment you need to grow your career.
In this position, you'll drive sales by engaging customers and bringing brands to life by providing live events and sampling to consumers where they live and shop.
What we offer:
Competitive wages; $19.00 per hour
Growth opportunities abound - We promote from within
No prior experience is required as we provide training and team support to help you succeed
Additional hours may be available upon request
We offer benefits that can be customized to meet your family's needs, including medical, dental, vision, life insurance, supplemental voluntary plans, wellness programs, and access to discounts through Associate Perks
Now, about you:
Are comfortable interacting with customers and management in a friendly, enthusiastic, and outgoing manner
Are 18 years or older
Available to work 2-3 shifts per week, including weekends
Can lift up to 50 lbs. on a regular basis and stand for up to 6 hours
Perform job duties with a safety-first mentality in a retail environment
Are comfortable preparing, cooking, and cleaning work area and equipment
Have reliable transportation to and from work location
Demonstrate excellent customer service and interpersonal skills with our clients, customers and team members
Are a motivated self-starter with a strong bias for action and results
Work independently, but also possess successful team building skills
Have the ability to perform job duties with a safety-first mentality in a retail environment
If this sounds like you, we can't wait to learn more about you. Apply Now!
Recruiter $18.16/HR
Gurnee, IL job
Perform administrative tasks for ingoing and outgoing Team Members by participating in recruiting events, initiating candidate hiring, and facilitating Six Flags Trainings.
Responsibilities:
Greet all team members as they enter the Human Resources Office
Interact with team members in a professional, courteous, and friendly manner
Work with several HR computing systems including but not limited to, Sterling Background System, UKG Recruitment/Onboarding, Microsoft Office, Smartsheets
Be informed about team member events and provide communication to team members as needed
Be knowledgeable of Human Resources' daily appointments, trainings, recruitment, and special events
Assist callers in a professional manner, identify needs and route calls appropriately
Assist in the organization and management of team member files
Maintain confidentiality about team member's personal information
Maintain clean and organized work spaces, training room closets, and storage rooms
Administer Six Flags Discoveries to incoming and returning Team Members
Attend Recruiting Events to represent our company and increase applicant interest/flow
Adhere to park attendance policy
Have daily communication with supervisors in regards to team member status, questions, or concerns
Support the Work & Travel liaison, Front Office Team, Training team and Recruitment team as needed
Engrave nametags and print park ID's for team members
Review and respond to Six Flags email on a daily basis
Comply with all Safety responsibilities, policies, and procedures
Qualifications:
Must be at least 18 years old
Must be available weekends and evenings depending on the needs of the business
Must be professional, self-motivated, and have an enthusiastic attitude
Must have strong teamwork skills and the ability to work with others
Must possess strong work ethic and the ability to multi-task
Must be proficient in Microsoft Office and Smartsheet
Auto-ApplyHousekeeping Attendant
Kapalua, HI job
Additional Information Job Number25187778 Job CategoryHousekeeping & Laundry LocationThe Ritz-Carlton Maui Kapalua, 1 Ritz-Carlton Drive, Kapalua, Hawaii, United States, 96761VIEW ON MAP ScheduleFull Time Located Remotely?N Type Non-Management Pay Range: $24.28 - $26.98 per hour
POSITION SUMMARY
Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace guest amenities and supplies in rooms. Replace dirty linens and terry with clean items. Make beds and fold terry. Clean bathrooms. Remove trash, dirty linen, and room service items. Check that all appliances are present in the room and in working order. Straighten desk items, furniture, and appliances. Dust, polish, and remove marks from walls and furnishings. Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway).
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATION
Education: No high school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Guest Services Supervisor
Peoria, AZ job
Salary Range: 19.50 To 19.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us!
Basic Function : Supervises daily functions of Guest Services agents
Work Performed :
Supervise, train and schedule Front Desk staff, ensuring staff-to-occupancy is consistent with budget
Ensure consistency with proper check-in and check-out procedures by Guest Service Agents
Ensure proper communication with Housekeeping and other departments
Address all guest needs and requests; ensure Guest Service Agents are following through
Review daily checklists to ensure proper documentation, follow through of billing procedures and resort policies
Review daily emergency reports, log books, trace reports, etc.
Review room rate reports to ensure any special requests are noted, upgrades are completed and vouchers are attached
Ensure proper cash procedures are followed and daily shift reports are closed at the Front Desk
Maintain updated group information on resumes and in group information folders
Process and maintain all group billing information, group masters, etc. to ensure a 3 day billing turn around
Check timesheets daily and assist with payroll approval and documentation
Ensure proper documentation occurs for disciplinary counseling for Guest Service Agents
Other duties as assigned
Supervision Exercised : Guest Service Agents
Supervision Received : Guest Services Manager
Responsibility & Authority :
Responsible for daily operations of Front Desk to ensure optimum guest satisfaction and smooth internal accounting
Supervise and assist with managing guest service operations including scheduling and payroll functions for Guest Services Department
Minimum Requirements :
High school degree or equivalent. Prior guest service experience highly desired. Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease. Computer skills required. Strong guest and team member relations skills
Physical Requirements :
5% Sitting
90% Walking, standing and bending
Lifting/Carrying up to 25 lbs.
Hearing and manual dexterity
Distance vision 1-3 feet
Ability to drive golf cart as necessary
CDL B Bus Driver - Paid Training! - Sierra Vista, AZ
Sierra Vista, AZ job
Bus Driver
$24/hr
* 8-hour daily guarantee
* 14 vacation days
* 48 hours vacation pay
* 48 sick pay
Student Transportation of America is growing! We are seeking a safe driver to transport children to and from school each day on established routes. Additional extracurricular runs (sports and field trips) and charter work may also be available. Typical runs are morning and afternoon and average 25 to 30 hours per week. Competitive hourly wages. This is a great job for stay at home parents, retirees, or anyone looking for extra income. Experienced bus drivers that have a CDL with P and S endorsements are preferred, but we will also provide PAID training for good drivers without school bus experience. Candidates will need have a clean driving record with a least three years personal driving experience, be able to pass a DOT physical, pre employment drug test and criminal background check and be over 21 years of age. Student Transportation of America is an Equal Opportunity Employer
In order to protect the health of our workforce and facilities, we are respectfully following the safety guidelines recommended by the CDC. Applicants are encouraged to call ahead to schedule an interview, but walk-ins will be welcomed with proper safety precautions. Social distancing will be observed and face coverings are required on the premises of our operations. If you do not have a face covering, one will be provided for you.
Guest Services Agent
Prescott Valley, AZ job
Salary Range: 18.50 To 18.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us!
How you will enjoy your day:
Represent the resort to the guest throughout all stages of the guest's stay.
Work Performed:
Effectively assist all guests
Maintain a high level of customer service while adhering to AAA, Coyle and Resort Standards
Check-in and check-out guests efficiently within AAA & Coyle time standards
Direct all guest requests and issues to the proper departments; follow through to ensure requests and issues are fully resolved
Resolve guest issues and log complaints in Visual One with full details
Report any unusual occurrences or requests to the Front Desk Manager, Director of Rooms or Managing Director
Obtain appropriate credit card signature with full authorization for the guests' stay
Maintain bank, which includes, but is not limited to making change and posting cash payments
Inform guest of debit card policy
Understands and adhere to proper credit, check cashing and accounting policies and procedures
Post additional charges to guest accounts during their stay and after departure
Research as necessary to bill guests correctly (i.e. faxes, tours, laundry, allocations, VIP packages, etc.)
Know room types, locations and rates to up-sell upon arrival
Use suggestive selling techniques to (up) sell rooms and to promote other services at the resort
Work closely with Housekeeping department to ensure availability of rooms
Track and note all early arrivals, late departures, room moves, VIP's and repeat guests, as well as any special requests
Maintain key control and key security for all guests of the resort
Follow procedures for issuing and closing safe deposit boxes used by guests
Ensure that mini bar procedures are followed including key security, final day postings and reconciliation
Use proper mail, package and message handling procedures; log mail as necessary
Read the log book and/or emails daily and complete any requests
Possess knowledge of daily activities, group events, site inspections, emails, etc.
Assist Reservations and Concierge during closure and rush hours
Know all safety and emergency procedures including accident prevention policies and power outage procedures
Assist with phone coverage and answer all calls within three rings and with proper greeting
Communicate professionally when dealing with 911 dispatch and dispatching security to appropriate area
Complete daily call and wake-up call log and follow through as required
Conduct proper room assignment to assure guest satisfaction (upgrades, special requests, special billing, etc.)
Other duties as assigned
Part Time Weekend Product Demonstrator in Costco
Juneau, AK job
We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining Advantage Solutions means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. All the while, being provided the opportunities, support, and enrichment you need to grow your career.
In this position, you'll drive sales by engaging customers and bringing brands to life by providing live events and sampling to consumers where they live and shop. Additionally, you will provide support to management as needed. We're especially looking for team members who are available to work weekends, when customer engagement is at its peak!
In this position, you'll:
Drive sales by engaging customers and bringing brands to life through live events and product sampling.
Work on weekends (Friday, Saturday, Sunday), when stores are busiest and your impact is greatest.
What we offer:
Competitive wages: $ 19.00 per hour
Growth opportunities - We promote from within
No experience needed - we provide full training and team support
Weekend shifts on Friday, Saturday, Sunday
Customizable benefits including medical, dental, vision, life insurance, wellness programs, and discounts through Associate Perks
Now, about you:
Are friendly, enthusiastic, and comfortable interacting with customers and store management
Are 18 years or older
Available to work 2+ shifts per weekend, Friday through Sunday.
Available to work minimum 3 weekends per month.
Can lift up to 50 lbs. and stand for up to 6 hours
Are comfortable preparing, cooking, and cleaning work areas and equipment
Have reliable transportation
Demonstrate excellent customer service and teamwork
Are a motivated self-starter who works well independently and with others
Always put safety first in a retail environment
If you're ready to make weekends work for you, we can't wait to meet you. Apply now and start making a difference where it matters most!
Turndown Attendant
Prescott Valley, AZ job
Basic Function : Pick up linen and trash from unit closets. Provide turndown service to our guests at a high level of standard. Closing projects as scheduled Work Performed :
Pick up dirty linen, OJ buckets, dishes and trash from unit leaving them neat and clean
Wash dishes when needed
Provide turndown service to our guests following a high level of standard including setting out slippers, dim lights, stock with water, refresh towels and tidy room as necessary
Handle guest service requests in a professional manner
Complete closing projects including cleaning of warehouse, mop floors, clean employee restrooms, and assist in laundry.
Work with laundry staff to assist and ensure following proper procedures.
Follow training guidelines for new staff members.
Other duties as assigned
Supervision Exercised : None
Supervision Received : PM Supervisor, Housekeeping Manager, Director of Housekeeping
Minimum Requirements :
High school diploma or GED, and/or equivalent work experience. Attention to detail and able to multi-task many priorities. Self motivated, ability to work with little supervision and organized. Must be dependable. Knowledge of cleaning chemicals. Prefer some basic English skills.
Physical Requirements :
75% walking and standing
25% bending
Lifting/Carrying up to 50 lbs.
Hearing and manual dexterity
Use of cleaning solutions
Ability to work in all types of weather conditions
Ability to drive golf cart
CVS Supervisor Part-time
Matson Inc. job in Urban Honolulu, HI
at Matson Terminals, Inc About Us Matson has been the leading ocean shipping and logistics provider throughout the Pacific since 1882. We are the supply chain lifeline for Hawaii, Alaska, Guam, and islands of the South Pacific. We also offer the top two ocean shipping services in the world's largest trade lane - Asia to the U.S. West Coast. With our subsidiaries Matson Terminals and Matson Logistics, our business focus is exceeding customer expectations with quality, reliability, and integrity.
We strive to operate in an environmentally sustainable manner and promote land-based environmental programs in Hawaii, Guam, and Alaska. We help improve the communities in which we work and live through our community giving program that annually supports hundreds of local organizations.
Matson is honored to be certified as a Great Place to Work. Our diverse team of dedicated and talented employees consistently deliver exceptional results for our customers and the communities in which we serve.
Learn more at matson.com.
About the Role
The CVS Supervisor Part-Time is to direct and supervise longshore labor to maximize productivity and safely discharge and load cargo to and from the long-haul vessels and inter-island barges so that cargo moves on the vessel of the customer's choice and is available when the customer wants it. The Supervisor manages the use of the Company's container handling equipment to minimize downtime and damage and maintain vessel schedule integrity.
What you'll do:
* Supervise and direct longshore labor engaged in vessel operations to ensure maximum productivity. CVS Supervisors rotate through a variety of assignments involved in ship and barge operations, including automobile operations, under the hook, water tower, and supervision of machine operators.
* Manage longshore labor and crane operators to achieve maximum productivity and optimize costs. Authorize and approve timecards. The CVS Supervisor enforces Company policy regarding start and stop times, breaks, and lunches. Ensures that longshore labor understands and follows formal standards of cargo handling to reduce damage.
* Understand and administer the longshore collective bargaining agreement. Act independently to provide consistent, fair, and impartial disciplinary action and make promotional recommendations in accordance with the agreement.
* Continuously monitor the work area to ensure compliance to Company, State and Federal safety regulations in order to maintain a safe working area. Responsible for the enforcement of the Stevedore Industry Committee Substance Abuse Policy Agreement. Investigate incidents and prepare accurate and informative accident reports to comply with the safety and damage prevention programs. Enforce Company policy regarding use of required safety equipment such as hardhat, safety shoes, vests, etc.
* Use Company computer software programs in vessel stevedoring operations to ensure accurate information is obtained from and transferred to the databases to promote efficient container handling. Recommend changes to the systems to improve container handling and vessel productivity.
* Monitor equipment use and lashing/unlashing to ensure Company equipment is used correctly and safely. Maintain the proper level of concern for Company equipment to reduce on-the-job damage and injury.
You have these skills:
* Proficiency with personal computers.
* Possess excellent interpersonal, oral, and written communication skills.
And these qualifications:
* College degree preferred. In-kind experience acceptable.
* Strong first line supervisory experience and good leadership skills required.
* Familiarity with a union workforce.
* Must be flexible to work day, night, weekend, and holiday shifts.
* Must have a valid driver's license.
* Must have or be able to obtain and maintain a TWIC card.
You're also great at:
* Supervising, training, and motivating within a union workforce.
Extra credit if you have:
* Knowledge of Matson Terminals' operation.
The hourly rate of pay for this position in Hawaii is $27.50.
At Matson, we're looking for people to build a unified team to maintain our values of trust, integrity, and reliability. We welcome people who think rigorously and thoughtfully challenge assumptions.
#MI
Matson is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, AIDS/HIV status, gender identity, gender expression, veteran status, genetic information, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including, but not limited to, the San Francisco and Los Angeles Fair Chance Ordinances. View our applicant privacy statement: *************************************************************
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Auto-ApplyHousekeeping Supervisor PM
Payson, AZ job
Salary Range: 19.50 To 19.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort and Mii amo Spa is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us!
How you will enjoy your day:
Supervise turndown and night shift employees. Attend to guest relations as necessary. 2pm-10pm shift.
W ork Performed :
Complete assignment sheet for turndown staff
Conduct evening line up meeting with staff prior to start of work in absence of a manager
Ensure public areas at Enchantment and Mii amo are covered
Inspect lobby areas and pool areas to ensure assignments are being completed
Ensure employee restrooms are cleaned and maintained
Handle guest calls and requests in a professional manner and promptly
Maintain constant communication with Guest Services and Engineering as necessary to service guests
Ensure laundry staff is following proper procedures
Clean and store equipment properly
Follow training guidelines for new staff members and ensure all properly trained
Complete inspection forms daily and follow up with staff as necessary
Ensure lost and found procedures are followed to submit items to Security
Ensure uniform standards are followed
Other duties as assigned
S upervision Exercised : Turndown Staff
Supervision Received : Housekeeping Managers
Responsibility & Authority :
Ensure all assigned areas are maintained and serviced to high level standards
Follow safety-first policy in work areas, equipment and chemicals
Discipline staff members when necessary
Minimum Requirements :
High school graduate or equivalent. Prior housekeeping supervisory experience required. Must be detail oriented, strong verbal and written communication skills. Ability to direct staff in a positive manner. English skills necessary to communicate with guests. Computer skills helpful.
Physical Requirements :
10% Sitting
90% walking, standing and bending
Lifting/Carrying up to 50 lbs.
Hearing and Manual dexterity
Distance vision 1-3 feet
Use of cleaning solutions
Ability to work in all types of weather conditions
Ability to drive golf cart
Selling Event Specialist
Waipahu, HI job
Hiring Company: Delicatessen Services Co., LLCOverview:The Selling Event Specialist is responsible for presenting and sampling Boar's Head Brand delicatessen products to consumers in local retail stores. If you enjoy talking with people and have a passion for food, the Selling Event Specialist is an excellent opportunity for you. This position offers competitive compensation and a flexible work schedule.Job Description:Essential Functions
Build awareness of Boar's Head Brand premium delicatessen products by engaging consumers through product sampling.
Actively promote Boar's Head Brand products by educating consumers on flavor, nutritional information, and complimentary products.
Possess a positive, energetic, and serving attitude
Complete additional activities or special projects as assigned
Minimum Requirements
Job Requirements
High school diploma or equivalent
Three months of experience in a customer service or similar role
Basic computer skills
Experience with food preparation is helpful but not required
Keep work area neat and clean; exhibit good food safety and sanitation practices at all times
Ability to operate a slicer (
will provide training
)
Must have own transportation and be willing to travel to different retail locations within assigned area
Ability to transport and set up a folding table, utensils, platters, etc.
Physical Requirements
Ability to stand for a minimum of 4 hours
Ability to bend, twist, reach, climb, stoop, kneel, crouch, and crawl
Ability to lift or carry objects weighing up to 40 lbs.; push or pull objects up to 50 lbs.
Working Conditions
Ability to work in a refrigerated/freezer environment
Must have an internet-enabled cell phone
Location:Waipahu, HawaiiTime Type:Full time Department:Hawaiian Island Provisions
Auto-ApplyMerchandiser/Order Writer Specialist, Delicatessen Services Co., LLC
Waipahu, HI job
Hiring Company: Delicatessen Services Co., LLCOverview:The Merchandiser/Order Writer Specialist is responsible for enhancing the customer experience by providing in-store support to national accounts during peak periods. The role will assess changing deli conditions throughout the day and tailor support to address store needs in real-time. The Premium Advantage Specialist will be in-store during peak customer traffic periods including weekends and weekdays until 7 pm.Job Description:Essential Functions
Positively impact the customer experience at the retail store level by accurately assessing the deli service needs throughout the day and adjusting focus to meet changing needs.
Actively engage with the deli customers through timely and sincere acknowledgment, proactive companion selling, and product.
Develop Brand loyalty and grow Brand usage by providing recipe ideas to deli customers.
Build rapport with deli customers to create and maintain loyal fans of Boar's Head Brand products.
Host a variety of in-store sampling and product pairing events focusing on product presentation.
Build awareness of Boar's Head Brand premium delicatessen products by engaging consumers through product sampling
Actively promote Boar's Head Brand products by educating consumers on flavor, nutritional information, quality, and complimentary products.
Possess a positive, energetic, and serving attitude
Provide behind-the-counter training to deli employees with a focus on exceptional customer service, product knowledge, product pairings, slicing techniques, etc.
Create a selling culture within the deli, mentor deli associates to become passionate about providing exceptional customer service
Set service case, ensuring the full product line is displayed in an appetizing manner
Maintain retail product presentations; ensure displays are fully stocked, clean, and visually pleasing, and each item is priced.
Update merchandising and marketing materials as required
Complete additional activities or special projects as assigned
Minimum Requirements
Physical Requirements
Ability to stand for a minimum of 4 hours
Ability to bend, twist, reach, climb, stoop, kneel, crouch, and crawl
Ability to lift or carry objects weighing up to 40 lbs.; push or pull objects up to 300 lbs.
Working Conditions
Ability to work in a refrigerated/freezer environment
Job Requirements
High school diploma or equivalent
1+ years of experience as a Brand Concierge or 3 years of experience in retail sales, customer service, or a similar role.
Basic computer skills
Experience with food preparation is helpful but not required
Keep work area neat and clean; exhibit good food safety and sanitation practices at all times
Willingness to learn and operate a slicer
Must have own transportation and be willing to travel to different retail locations within assigned area
Ability to transport and set up a folding table, utensils, platters, etc.
Must have an internet-enabled cell phone
Location:Waipahu, HawaiiTime Type:Part time Department:Hawaiian Island Provisions
Auto-ApplyGuest Services Agent
Payson, AZ job
Salary Range: 18.50 To 18.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us!
How you will enjoy your day:
Represent the resort to the guest throughout all stages of the guest's stay.
Work Performed:
Effectively assist all guests
Maintain a high level of customer service while adhering to AAA, Coyle and Resort Standards
Check-in and check-out guests efficiently within AAA & Coyle time standards
Direct all guest requests and issues to the proper departments; follow through to ensure requests and issues are fully resolved
Resolve guest issues and log complaints in Visual One with full details
Report any unusual occurrences or requests to the Front Desk Manager, Director of Rooms or Managing Director
Obtain appropriate credit card signature with full authorization for the guests' stay
Maintain bank, which includes, but is not limited to making change and posting cash payments
Inform guest of debit card policy
Understands and adhere to proper credit, check cashing and accounting policies and procedures
Post additional charges to guest accounts during their stay and after departure
Research as necessary to bill guests correctly (i.e. faxes, tours, laundry, allocations, VIP packages, etc.)
Know room types, locations and rates to up-sell upon arrival
Use suggestive selling techniques to (up) sell rooms and to promote other services at the resort
Work closely with Housekeeping department to ensure availability of rooms
Track and note all early arrivals, late departures, room moves, VIP's and repeat guests, as well as any special requests
Maintain key control and key security for all guests of the resort
Follow procedures for issuing and closing safe deposit boxes used by guests
Ensure that mini bar procedures are followed including key security, final day postings and reconciliation
Use proper mail, package and message handling procedures; log mail as necessary
Read the log book and/or emails daily and complete any requests
Possess knowledge of daily activities, group events, site inspections, emails, etc.
Assist Reservations and Concierge during closure and rush hours
Know all safety and emergency procedures including accident prevention policies and power outage procedures
Assist with phone coverage and answer all calls within three rings and with proper greeting
Communicate professionally when dealing with 911 dispatch and dispatching security to appropriate area
Complete daily call and wake-up call log and follow through as required
Conduct proper room assignment to assure guest satisfaction (upgrades, special requests, special billing, etc.)
Other duties as assigned