Customer Success Manager jobs at Mattermost

Why join us Brex is the AI-powered spend platform. We help companies spend with confidence with integrated corporate cards, banking, and global payments, plus intuitive software for travel and expenses. Tens of thousands of companies from startups to enterprises - including DoorDash, Flexport, and Compass - use Brex to proactively control spend, reduce costs, and increase efficiency on a global scale. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Sales at Brex The Sales team is the driving factor behind revenue for Brex and every member of our team directly affects our bottom line. We focus on generating new opportunities, acquiring new customers, and building even stronger relationships with our current customers. Our winning culture recognizes big team wins and celebrates individual accomplishments. We ensure that top performers are recognized and have built a competitive environment to motivate and unify the team. What you'll do As Manager of Customer Success at Brex you will play a pivotal role in leading, developing and scaling a world-class CSM team. Your team will drive customer adoption, retention and expansion by delivering a seamless and value-driven customer experience. You will be responsible for coaching, performance management, and operational excellence, ensuring your team meets and exceeds business goals. Where you'll work This role will be based in our San Francisco office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of two coordinated days in the office per week, Wednesday and Thursday. Starting February 2, 2026, we will require three days per week in office - Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work! Responsibilities Hire, mentor and develop a high-performing team of Customer Success Managers, creating a culture of accountability, innovation and customer-centricity Own and be measured on team-based metrics, including Net Revenue Retention (NRR), churn reduction, customer engagement and revenue expansion Define, iterate and scale performance measurement frameworks to ensure your team delivers consistent, high-impact customer engagement Partner with all customer-facing teams (Marketing, CX, Sales, and Product) to shape the customer journey, improve customer processes, and influence product direction Champion the Voice of the Customer (VoC) by proactively surfacing customer insights to influence product development and drive strategic initiatives Define and iterate on performance measurement systems Attract, recruit, develop and retain the best CSMs in the world, fostering an environment of continuous learning and growth Requirements Passionate about working with customers to ensure they achieve their goals 5+ years in customer success/account management roles and at least 2+ years leading high-performing teams in SaaS or fintech environments Proven experience managing a team with a performance quota attached, including retention, expansion and customer adoption metrics Familiar with customer listening or Voice of the Customer programs and methodologies Experience developing customer health scorecards and associated playbooks Strong technical acumen with an understanding how the systems you have overseen work, enabling you to hold your own in technical conversations with other stakeholders See yourself as a relationship and business builder - and have a proven track record of doing this with external and internal parties You are dynamic - no two days at Brex are the same and you're comfortable leading high-level strategic initiatives one day and rolling your sleeves up and getting into the weeds with the team on another Ready to inspire Customer Success at Brex to be revolutionary in changing the way we engage with our customers Compensation The expected OTE range for this role is $144,640 to $180,800. The starting wage will depend on a number of factors including the candidate's location, skills, experience, market demands, and internal pay parity. The OTE figure listed here includes base salary and commissions, which may or may not be earned depending on performance. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package. Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.

Why join us Brex is the AI-powered spend platform. We help companies spend with confidence with integrated corporate cards, banking, and global payments, plus intuitive software for travel and expenses. Tens of thousands of companies from startups to enterprises - including DoorDash, Flexport, and Compass - use Brex to proactively control spend, reduce costs, and increase efficiency on a global scale. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Sales at Brex Sales is the growth engine at Brex. We bring in new customers, expand existing relationships, and drive the company's bottom line. With unlimited territories and uncapped opportunity, your ambition sets the ceiling. We win together, celebrate often, and reward performance. If you want to sell a category-defining product with real ownership, this is your team. What you'll do As an Enterprise Customer Success Manager, you will serve as a financial technology advisor to Brex's largest customers by partnering with CFOs, Controllers, and finance ops teams to ensure they unlock the full value of Brex's solutions. You'll create and execute on account strategies tailored to each customer's business goals, delivering high-impact outcomes across their financial stack. You will own the full lifecycle of success, from onboarding to renewal by leveraging product usage insights, stakeholder engagement, and cross-functional collaboration to drive product adoption, minimize churn, and grow account value. Where you'll work This role will be based in our San Francisco office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of two coordinated days in the office per week, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work! Responsibilities Develop and own strategic account plans to drive retention, expansion, and adoption across your portfolio of enterprise customers. Act as a trusted advisor to finance stakeholders by providing guidance on best practices across spend management, credit policy, reconciliation workflows, and financial reporting automation. Build multi-threaded relationships across functional areas (Finance, Procurement, AP, IT, and Security) to increase platform stickiness and customer engagement. Lead business reviews and financial health checks that drive executive alignment and showcase ROI. Proactively identify and mitigate churn risks through data analysis, usage insights, and issue resolution. Partner cross-functionally with Sales, Product, Credit, Risk, and Operations teams to deliver a seamless customer experience and advocate for product improvements. Own key metrics for your accounts: GMV growth, product adoption, credit utilization, and customer health scores. Requirements 4+ years in a customer-facing role owning account health, executive relationships, or expansion strategy. Direct experience with core accounting workflows, such as invoice processing, T&E tracking, budgeting, accounts payable, ERP systems (e.g., NetSuite, QuickBooks), or spend management tools. Experience managing complex, global enterprise accounts (10,000+ employees), with the ability to navigate nuanced org structures and build durable partnerships. Strong business acumen with a finance-first mindset and comfortable speaking the language of CFOs, Controllers, and FP&A teams. Ability to synthesize product usage data into strategic recommendations that drive tangible customer outcomes. Demonstrated success in cross-functional collaboration and influencing internal roadmaps based on customer needs. Bachelor's degree required; finance, business, or related fields preferred. Bonus Points You love solving complex business problems with innovative financial solutions. You think in systems, not silos and understand the bigger picture of customer value. You are energized by being proactive, not reactive, in helping customers succeed. You want to be a thought leader and internal resource for enterprise strategy across the CS org. Compensation The expected OTE range for this role is $132,888 - $166,110 USD. The starting wage will depend on a number of factors including the candidate's location, skills, experience, market demands, and internal pay parity. The OTE figure listed here includes base salary and commissions, which may or may not be earned depending on performance. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package. Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.

Why join us Brex is the AI-powered spend platform. We help companies spend with confidence with integrated corporate cards, banking, and global payments, plus intuitive software for travel and expenses. Tens of thousands of companies from startups to enterprises - including DoorDash, Flexport, and Compass - use Brex to proactively control spend, reduce costs, and increase efficiency on a global scale. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Sales at Brex The Sales team is the driving factor behind revenue for Brex and every member of our team directly affects our bottom line. We focus on generating new opportunities, acquiring new customers, and building even stronger relationships with our current customers. Our winning culture recognizes big team wins and celebrates individual accomplishments. We ensure that top performers are recognized and have built a competitive environment to motivate and unify the team. What you'll do As a Mid-Market Customer Success Manager II, you will own a book of business comprised of our growing customer base, working day to day with Finance teams from CFOs to Accounting Managers to ensure they unlock the full value of Brex's solutions. You will develop a deep proficiency in all aspects of Brex products and work cross-functionally with internal teams, including Implementation, Solutions, and Product. You'll create and execute account strategies for customers' business goals by leveraging product usage insights, stakeholder engagement, and cross-functional collaboration to drive product adoption, minimize churn, and grow account value. Where you'll work This role will be based in our San Francisco office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of two coordinated days in the office per week, Wednesday and Thursday. Starting February 2, 2026, we will require three days per week in office - Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work! Responsibilities Develop a deep expertise in Brex products to actively show customers how to become "power users" of the platform. Proactively manage an assigned book of accounts to drive customer adoption, value realization, and account growth. Act as a trusted advisor to finance stakeholders by providing guidance on best practices across spend management, credit policy, reconciliation workflows, and financial reporting automation. Build multi-threaded relationships across functional areas (Finance, Procurement, AP, IT, and Security) to increase platform stickiness and customer engagement. Lead business reviews and financial health checks that drive executive alignment and showcase ROI. Proactively identify and mitigate churn risks through data analysis, usage insights, and issue resolution. Partner cross-functionally with Sales, Product, Credit, Risk, and Operations teams to deliver a seamless customer experience and advocate for product improvements. Consistently meet or exceed quarterly key performance metrics, including customer engagement and GMV targets. Requirements 3+ years of experience in customer-facing roles managing a book of business, owning account health, executive relationships, and expansion strategy at a high-growth start-up. Deep fluency in the language of modern finance, demonstrated through hands-on experience with the ecosystem of financial technology - including ERPs, spend management platforms, or AP automation tools. Backgrounds in corporate accounting or financial systems are a significant asset. Experience and comfort with interacting with a high volume of customers at different stages of the customer lifecycle You are passionate about working with customers to ensure they achieve their goals Strong business acumen with a finance-first mindset and comfortable speaking the language of CFOs, Controllers, and FP&A teams. Ability to synthesize product usage data and identify key insights and trends Demonstrated success in cross-functional collaboration and influencing internal roadmaps based on customer needs. Bachelor's degree required; finance, business, or related fields preferred. Bonus Points You think in systems, not silos, and understand the bigger picture of customer value. You are energized by developing relationships across a wide range of levels and roles Compensation The expected OTE range for this role is $132,888 to $166,110. The starting wage will depend on a number of factors including the candidate's location, skills, experience, market demands, and internal pay parity. The OTE figure listed here includes base salary and commissions, which may or may not be earned depending on performance. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package. Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.

Customer Success Manager (CSM) Who We Are? We are a dynamic start up headquartered in the San Francisco Bay Area, CA. Our inspiration? Crafting technology that not only elevates web content but sets new standards in engagement and conversion. If you crave ownership, challenges, and a supportive environment to shape the future of e-commerce, then you're in the right place. Join Maker and become an integral part of our exciting journey. What Sets Us Apart? Maker is not just another platform - it's a game-changer in the world of e-commerce! Our revolutionary platform is tailor-made to deliver the most captivating content for commerce, transforming online retail experiences into a rich tapestry of engagement, conversion, and revenue growth. We provide brands with no-code solutions to optimize digital content, improve conversion rates (CRO), and maximize customer engagement effortlessly. Our analytics and experimentation tools empower clients to make data-driven decisions to improve site performance and ROI. Get the opportunity to work with global brands like Walmart, Anthropologie, Sephora, Goodearth, Lakmè, and many more. What You'll Do as a Customer Success Manager Build a trusted relationship with our clients, serving as their primary point of contact at Maker. Coordinate implementation, onboarding and training to ensure smooth communication between the client and the Maker team. Develop and execute CRO strategies by analyzing customer data, identifying conversion bottlenecks, and recommending optimizations. Monitor key performance metrics related to conversion rates, engagement, and retention, and provide insights to improve digital experiences on customer's websites. Set up and leverage A/B testing and experimentation to help clients optimize web content for improved user engagement and higher conversions. Communicate with our clients across a variety of channels, like Slack, Zoom, Intercom, etc. Strategically manage account escalations & provide timely resolutions. Optimize existing business processes and work on customer success initiatives to improve retention. Identify opportunities for upselling and cross-selling, enhancing customer experience and maximizing ROI through better engagement strategies. Required Skills: 5+ years of proven Customer Success experience working in a SaaS or a Martech company. Experience with Conversion Rate Optimization (CRO), A/B testing tools. Strong analytical skills with the ability to interpret data using tools like GA4 or similar tools. Experience working with Google Analytics, Hotjar, Optimizely, VWO, or other CRO tools is highly preferred. Experience with eCommerce platforms like Shopify is a plus. Timings: Monday to Friday, 9 AM - 7 PM. Fully remote role / Work from home. Why Join Us? Work with the most iconic brands. Your ideas matter - inspire us! Learn and grow with a talented team. At Maker, we cherish growth, celebrate fresh ideas, and thrive on initiative.

About the Opportunity As a Strategic Customer Success Manager supporting Contentful's North American Strategic Accounts, you will be the post-sale counterpart to our Strategic Account Executive. Together, you'll co-own customer value, long-term growth, and executive relationships within some of the world's largest and most complex digital organizations. In this role, you will act as the trusted advisor for enterprise customers-guiding them through their digital experience transformation, maximizing the ROI of their Contentful investment, and driving measurable outcomes through adoption, enablement, and strategic governance. You'll partner closely with Sales, Solution Engineering, Partnerships, and Marketing to ensure the customer achieves their goals while identifying continuous opportunities for expansion. What to Expect Own Customer Value & Business Outcomes Act as the primary post-sale relationship owner for a portfolio of multinational, enterprise customers with complex digital experience needs. Develop strategic success plans that deeply understand customer business goals, digital roadmaps, and KPIs-and drive execution against those plans with internal partners. Lead quarterly and executive business reviews to communicate outcomes, surface new opportunities, and ensure alignment on multi-year digital experience strategies. Drive Adoption, Enablement & Platform Expansion Guide customers through ongoing adoption of Contentful, ensuring they realize measurable impact across speed, performance, personalization, and operational efficiency. Identify and remove adoption barriers by collaborating with Solution Engineering, Support, and Product teams. Partner with AEs to map long-term growth paths within accounts, supporting upsell and expansion opportunities through data-driven insights and business cases. Strategic Partnership & Cross-Functional Leadership Work in lockstep with Strategic AEs to define account plans, unify customer messaging, coordinate exec engagement, and successfully land + expand within each account. Collaborate with key SI and Technology partners to extend value, support joint customer initiatives, and ensure long-term architectural success. Provide customer advocacy by influencing internal product and go-to-market teams with customer insights grounded in real business impact. Operational Excellence & Governance Own renewal cycles end-to-end, ensuring high retention and proactive risk mitigation. Track and communicate customer health, product usage trends, expansion triggers, and sentiment across the account team. Support RFI/RFQ processes in partnership with Sales to ensure customers have confidence in Contentful's roadmap, security, and enterprise readiness. What You Need to Be Successful 10-15+ years in Enterprise Customer Success or Account Management within SaaS/PaaS, preferably Martech, CMS, personalization, or digital experience platforms. Proven experience managing and growing complex, multinational accounts with large stakeholder groups across digital, engineering, and marketing functions. Strong understanding of digital experience technology ecosystems-headless CMS, personalization engines, content orchestration, CDPs, and modern API-first architectures. Expertise in value realization, executive communication, strategic planning, and aligning technical capabilities to measurable business outcomes. Demonstrated strength collaborating with enterprise AEs to support deal strategies, expansion motions, and commercial negotiations. Experience leading renewals and expansions of $1M+ ARR and maintaining relationships with VP and C-suite executives. Ability to navigate partner ecosystems, including SIs, agencies, and technology integrators, to drive customer success and platform adoption. Skilled in presenting to both technical and business audiences-making complex concepts accessible, compelling, and actionable. A proactive, curious, and consultative approach with the ability to operate independently, think strategically, and influence without authority. What's in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full-time employees receive Stock Options for the opportunity to share in the success of our company Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents. Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss, education days, and volunteer days Company paid parental leave to care for and focus on your growing family Use your personal annual education budget to improve your skills and grow in your career Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties An annual wellbeing stipend to care for your physical, financial, or emotional health A monthly communication stipend and phone hardware upgrade reimbursement. New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. This role must be conducted in a state in which we are currently registered to do business. Salary Statement: The salary range displayed is specifically for those potential hires who will work or reside in California if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example. Salary Range: 166,000 - 224,000 (80/20 Split) [This position is eligible for equity awards, annual bonuses, short- and long-term incentives, and program-specific awards, where applicable, in accordance with the terms of Contentful's variable compensation plans.] Who are we? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. Everyone is welcome here! “Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at *************************** with any information you may have. By clicking “Apply for this job,” I acknowledge that I have read the “Contentful's Candidate Privacy Notice” and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

What we want to accomplish and why we need you Suki is a leading technology company that provides AI voice solutions for healthcare. Its mission is to reimagine the healthcare technology stack, making it invisible and assistive to lift the administrative burden from clinicians. Its flagship product is Suki Assistant, an AI assistant that uses generative AI to automatically create clinical documentation by ambiently listening to patient-clinician conversations. Suki helps clinicians complete notes 72% faster on average, assists with other tasks including coding and answering questions, and generates incremental revenue for organizations, delivering a 9X ROI in year 1. Suki also offers its proprietary AI and speech platform, Suki Platform, to partners who want to create best-in-class ambient and voice experiences for their solutions. Clinicians that use Suki already spend over 70% less time on administrative tasks, and we're striving to do even better. Come and join us! We are a user-driven company and are committed to making sure every pixel of our product is in service of the doctors. We're a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine. We're confident enough to move fast and talented enough not to break things. Check out this short video to learn more about our mission and our culture. What will you do everyday? This role will support clients in multiple time zones. You will lead the charge selling and managing SMB Accounts (1-20) and growing our group accounts that are current customers (21-100). Suki is growing and providers are excited to learn about our solutions! Your main objectives will be to focus on responding to, identifying, and closing new business opportunities, growing and expanding our footprint within existing small to medium business accounts and growing relationships with key stakeholders and accounts. This goal entails: Building, cultivating and leveraging relationships in your targeted accounts and region to drive and uncover new business opportunities Cultivating existing relationships while establishing new ones with key clinical/IT stakeholders. Identifying new Suki users within the SMB/Groups in collaboration with your colleagues in Customer Success Work closely with Marketing on campaigns to target new users within SMB/Groups accounts and partner with product to drive adoption and expansion Maintain accurate account funnel and forecast in SFDC As a member of the Customer Success team, your role is to also own and manage a portfolio of SMB/Group customers and drive the successful training and adoption of all segments of Suki users. You will be responsible for engaging with external parties such as customer teams, practice managers, and IT support teams to ensure Suki and users are set up for success. You will also be responsible for proactively identifying and driving the resolution of risks and issues that you encounter in the field, and for developing creative solutions that will best meet the needs of our customers. We're looking for a detail-oriented and process-driven Customer Success Account Manager who will be responsible for ensuring our Group customers thrive with Suki's products. The Customer Success Account Manager is responsible for cultivating and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities. You will also translate your learnings from training users into periodic business reviews and engage with our customers on opportunities to expand usage and increase the value of our partnership. You will use metrics, regular interaction, and other attributes to maintain an accurate gauge of customer health, continuously working to improve/maintain a healthy state, measure the success of our deployments, and identify opportunities for deeper engagement. This individual will also take the lead in identifying and solving for customer barriers. They will be responsible for escalations and assuring a strong voice of the customer to internal Suki stakeholders Ok, you're sold, but what are we looking for in the “perfect” candidate? Results-driven: results matter, winning matters. You can achieve your goals with minimal supervision and processes. You can quickly assess how to reach your objectives and who can help you get there. Executive presence and consultative approach: You exude confidence and integrity, have great listening skills, and can translate client's needs and challenges into a strategy that aligns with them. Customer Mindset: Manage your portfolio of customers and establish a role of trusted advisor, building relationships at all levels within the organization. Develop an understanding of Suki products and help customers adopt and leverage our products to meet their goals and business needs. User-focused: You find joy in providing At-The-Elbow training and selling to care providers on our products. You have an innate understanding of user behavior, and ensure users are receiving quality service. Adaptability: You thrive in a fast-moving organization that uses light-weight processes and cutting-edge technology to have a huge impact. High-Accountability: You can be counted on to consistently deliver high-quality work while representing your team in the field Strong strategic planning, problem-solving, critical thinking, decision-making and analytical skills Technical and clinical acumen necessary to carry meaningful conversations with IT and clinical folks User-centered: You are obsessed with the customer experience. You're energized by talking to customers and you can't wait to translate key consumer needs into business and product requirements. You have an innate understanding of user behavior. Data Driven: You use metrics to drive decision making. Self-starter: You are motivated by impossible challenges and energized by creating something new. Process Oriented: Our customer care process will constantly need to be iterated on to ensure our users have the best experience possible, and you're excited about this. Adaptability: You thrive in a fast-moving organization that uses light-weight processes and cutting-edge technology to have a huge impact. Believe that “what got you here, won't get you there”. Rigor: You are detail oriented and hold others to a high standard. Qualifications* 5+ years selling or managing complex Healthcare IT SaaS to Healthcare Executives small and medium-sized hospital systems, boutique clinics, and speciality specific organizations 5+ years selling or managing within healthcare SaaS (provider, PBM, Enterprise, or payer interface preferred) Experience leading through customer escalations, executive summaries, and presentations Demonstrated ability to develop strategies to convert competitive accounts Strong track record of meeting/exceeding sales targets Exceptional communication, presentation, and conflict resolution skills Willingness to travel up to 40% (client visits, conferences, sales presentations) Technical understanding of cloud services, EMR integration and understanding of SaaS solutions Familiar and adept with using Salesforce and Marketing CRMs Bachelor's degree required Preferred: proficiency in Spanish is a plus Tell me more about Suki On a roll: Named by Fast Company as the Next Big Thing in Tech, by Comparably for the Best Leadership Team, by Frost & Sullivan for a Technology Innovation Leadership award, just to name a few. Great team: Founded, managed, and backed by successful tech veterans from Google and Apple and medical leaders from UCSF and Stanford. We have technologists and doctors working side-by-side to solve complex problems. Great investors: We're backed by Venrock, First Round Capital, Flare Capital, March Capital, Hedosophia and others. With our $165M raised so far, we have the resources to scale. Huge market: Disrupting a massive, growing $30+ billion market for transcription, dictation, and order-entry solutions. Our vision is to become the voice user interface for healthcare, relieving the administrative burden on doctors instead of adding to it. Great customers: Our solutions are used in health systems and clinics across the country, supporting clinicians across dozens of specialties. Check out what one of our users says about how Suki has helped given her a sense of balance. Impact: You'll make an impact from day one. You'll join a team working towards a shared purpose with a culture built upon deep empathy for doctors and passion for making their lives better. Suki is an Equal Opportunity Employer. We are dedicated to building a company that fosters inclusion and belonging and reflects the diverse communities we serve across the country. We know we are stronger this way, and we look forward to growing our team with these shared values. In compliance with the State of California Pay Transparency Law, the OTE salary range for this role is between $150,000 to 160,000 in CA. This range is not inclusive of any annual variable targets, discretionary bonus or equity package. When determining a candidate's compensation, we consider a number of factors including location, skillset, experience, job scope, and current market data.

ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit *********************** ID.me is seeking an experienced Customer Success Manager to specialize in managing a portfolio of 10-20 State, Local, and Higher Ed (SLED) customers. In this pivotal role, you will be instrumental in fostering enduring relationships with SLED clients, ensuring their satisfaction, and championing the success of our innovative products and services. Your expertise will be crucial in navigating complex accounts, driving adoption, and serving as the Subject Matter Expert (SME) on product functionalities and fraud mitigation best practices. You will also be responsible for measuring the value being delivered to each customer, and developing strategies to drive those outcomes when expectations are not being met. Responsibilities: Drive Adoption and Performance: Analyze product performance data at the customer level to identify trends or potential issues. Leverage that data to drive the customer to optimize their integration as needed. Train customers on ID.me best practices and what is required to achieve the best possible results. Drive Expansion and Growth: Identify and pursue opportunities for account expansion by understanding customer needs and aligning them with relevant offerings. Collaborate with the sales and marketing teams to drive growth within the SLED customer base. Analyze and understand Key Performance Indicator metrics to drive improvements and desired results. Develop a Trusted Advisor Relationship: Establish and nurture strong, multi-threaded relationships with key stakeholders within SLED customer organizations. Understand the unique needs and challenges of each customer to provide tailored solutions and support. Manage Renewals: Proactively engage with customers to ensure timely renewals and identify opportunities for upselling or cross-selling additional products or services. Collaborate with the sales team to drive successful contract renewals. Own the Relationship and Overall Success of the Customer: Act as the primary point of contact for SLED customers, ensuring a seamless experience and addressing any concerns or issues promptly. Collaborate with internal teams to ensure an effective feedback loop and deliver on customer expectations and commitments. Provide regular updates to internal stakeholders on the status of SLED customer accounts, including opportunities for growth and potential risks. Collaborate with cross-functional teams to address challenges and capitalize on opportunities. Manage Product Roadmap and Migrations: Stay informed about product developments and updates, ensuring customers are aware of and can take advantage of new features. Coordinate and manage migrations to new product versions, minimizing disruption to customer operations. Be the Subject Matter Expert (SME) on Product and Fraud Mitigation Best Practices: Develop a deep understanding of our products and services, serving as the go-to expert for customers on product functionality. Provide guidance on best practices for fraud mitigation and overall product usage. Qualifications At least three years of experience in Customer Success, Account Management, Strategic Partnership, Business Development, or related markets, preferably in the Public Sector Proven track record of success managing customers with Digital Wallet, IAM, or Identity Orchestration platforms Strong data analytics skills with the capacity to independently build convincing, data-driven proposals Strong communication skills and the ability to build consensus and de-escalate conflict Detail-oriented with the ability to learn quickly and manage multiple relationships while setting priorities and remaining organized Proactive, confident and energetic attitude with the desire to be a key player on a high-performing team Travel expectations up to 25% The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit. The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors. U.S. Pay Range$140,441-$158,303 USDMountain View, CA Pay Range$140,441-$158,303 USD ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles - such as field-based sales or other remote-by-design positions - may have different work arrangements as noted in their individual postings. ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations. Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy. ID.me participates in E-Verify.

barkback is a rapidly growing start-up helping small businesses stay close to their customers. With barkback, businesses and consumers build genuine relationship by focusing on private, timely messages that matter. From private feedback to exclusive promotions, we deepen the relationship between a business and its customers, allowing customers to freely express themselves while providing the business with new insights. Together we foster a new level of connection which improves both the business and the customer experience. Job Description barkback is seeking a customer success manager to join our awesome team. Amazing opportunity to be a part of a high growth, mobile/consumer venture that is changing the way customers interact with businesses. As the customer success manager, you will: Work closely with prominent local & national retail businesses to provide on-boarding (and on-going) training and support. Arrange for in-store promotional materials to promote the barkback program. Identify opportunities for businesses to engage their customers on barkback. Share best practices to get immediate value from barkback. Collaborate with marketing, design, tech and other teams to drive key campaigns as well as roll out future products. Qualifications This is an extremely impactful role for the driven individual. You understand our customers and know how to motivate them to get started on barkback. Minimum 2 years experience in customer facing role. Proven track record of achieving goals. Excellent interpersonal skills working with a variety of personalities. Comfortable balancing the demands of multiple customers. Highly organized and detailed oriented. Available to work from our amazing downtown Santa Barbara offices. Additional Information Bring your ideas of how you can grow barkback!

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. At Airtable, we are passionate about how our product democratizes software creation and empowers teams to build applications that connect their organization and drive outcomes-no code needed. As a Scaled Customer Success Manager, you will work with a wide range of innovative and impressive customers across all segments to deliver customer success at scale. Our team builds and delivers programming that allows us to guide customers through time bound engagements, ensuring they are able to achieve their business objectives and ultimately realize the value of using Airtable. At Airtable, Customer Success sits at the nexus of our sales, product, and marketing teams, driving company growth and transforming the way the world builds software. This role will be a part of the dynamic and growing Scaled Success Team. The scaled customer journey begins with the meticulously designed onboarding process. Our Scaled CSMs will lay the foundation for a healthy customer by ensuring their primary workflows are onboarded successfully. After onboarding is complete, our Digital success, Education, and Community programs will continue to nurture our scaled accounts. Prior to renewal, the Scaled CSM will run an Executive Business Review, collecting and documenting the value the customer has seen with Airtable over the past year and assess for any risk or growth. The Scaled Success org maintains a healthy renewal rate, license activation, and expansion quarter over quarter. What you'll do As a Scaled Customer Success Manager, you will be responsible for managing a diverse portfolio of Airtable Enterprise accounts at scale. Your responsibilities will include: Deliver high impact and time-based engagements for a large volume of customers across onboarding, adoption and value stages via a pooled portfolio model Carry out mutual onboarding plans, by holding customers accountable, to ensure customers successfully launch their primary workflows within Airtable within 90 days Monitor customer adoption and respond to account health signals, carrying out playbooks at key intervention points Drive value business reviews with customers to document and quantify customer value prior to renewal Help to identify growth opportunities within the account to expand customer ACV Document customer use cases and contribute to customer holistic account/success plans Act as a teacher, empowering and coaching customers to successfully launch and capture value from Airtable and leverage self-serve resources Accelerate adoption of Airtable and expand usage to cross-functional teams Manage and identify new opportunities for one-to-many customer programs to efficiently drive success at scale, support business-wide adoption, and deepen Airtable proficiency Protect revenue for customers at risk within the Scaled segment by re-engaging with customers via a “relaunch & recommit” playbook, leveraging our onboarding playbook methodology for risk mitigation Actively engage up to 20 customers at a given time and touch roughly ~100 accounts per year Share common themes and value drivers to help shape our low-touch engagement model to meet the needs of our customers and business Serve as the voice of the customer internally by engaging in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas Partner with our internal implementation team and/or partner network to successfully co-deliver a world-class onboarding experience Who you are You have 4+ years of direct client management experience, ideally in a Customer Success, Account Management, or Customer Education role within the B2B SaaS sector You have a track record of delivering value to customers and managing them through onboarding and training, driving adoption, and retention and expansion You are a teacher at heart with the ability to distill technical or intricate systems into understandable and actionable insights, empowering clients to make informed decisions You execute with excellence and have a deep track record of creating a significant impact for your customers You are a detail-oriented, resourceful, and creative problem solver, never losing sight of the “why” behind the “what” You are a team player, an effective collaborator, and a self-starter Ability to context switch and manage multiple projects and customer engagements simultaneously Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant. VEVRAA-Federal Contractor If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants. Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience. Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable. For work locations in the San Francisco Bay Area, Seattle, Los Angeles, and New York, the on-target earnings range for this role is:$128,000-$166,300 USDFor all other work locations (including remote), the on-target earnings range for this role is:$115,000-$149,400 USD Please see our Privacy Notice for details regarding Airtable's collection and use of personal information relating to the application and recruitment process by clicking here. 🔒 Stay Safe from Job Scams All official Airtable communication will come from an @airtable.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at ***************. Learn more about avoiding job scams here.

Customer Success Manager, Western U.S. Replica provides data about the built environment and ways people interact with it. With better data, human-context and an intuitive design, Replica helps public and private sectors make informed, effective, and responsive decisions. By showing how people live, move and work, we contextualize hard choices, allowing our clients to see around corners and understand the trade-offs surrounding their decisions. Whether for a city planner increasing public transit to underserved neighborhoods or for a grocery chain evaluating where to open a new location, Replica's insights let clients make more informed, people-centered decisions. We spun out of Alphabet in 2019 and recently secured series B funding from venture firms including Founders Fund, Innovation Endeavors, Sidewalk Labs, Firebrand Ventures, and Revolution's Rise of the Rest Seed Fund. Today, we are a team of 34 employees with offices in San Francisco, New York and Kansas City. We value our customers, believe in being resourceful, and work in service of each other to scale our product. As we build our team, we are committed to pursuing and bringing together a diverse workforce and creating an environment of inclusion. We value our differences and we encourage all to apply. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, Veteran status, or any other status protected by the laws or regulations in the locations where we operate. The Role Replica is seeking a Customer Success Manager to deepen and expand our relationships with transportation and planning agencies across the Western US. You will serve as the day-to-day lead for several of Replica's most important customers, working to boost platform awareness and equip users with the training and resources they need to succeed. You will help agencies use data and innovative technology to transform the way people move and solve pressing problems, like creating safer streets and managing emerging transportation technologies. You will work closely with Replica's Product and Data teams to help our platform evolve in step with customer needs. This role will be hybrid, with regular (though flexible) travel to customer sites and industry conferences to provide training and build stakeholder relationships. Strong candidates will have experience cultivating customer or stakeholder relationships and a record of carrying projects from start to finish. They should be comfortable developing and delivering persuasive executive presentations and leading effective training programs. Relevant backgrounds may include management consulting, government technology, customer success, user experience, or project and product management. Organizational Relationships This role sits within Replica's customer team, reporting to the Western Region Customer Lead. Responsibilities Engage with users to drive customer success You'll empower customers to use Replica's tools with confidence, building relationships and helping users translate data into real-world impact: Design and lead user trainings and workshops to help users independently navigate and find value in Replica's tools and data Help users identify potential projects, execute analyses, and document real-world Replica use cases Build trusted relationships with customer champions and power users who can advocate for Replica within their organizations Represent Replica at industry conferences and public forums to strengthen relationships with partners and position Replica as a trusted voice in transportation planning Gather and synthesize the “voice of the customer” You'll capture and distill insights from users to help inform Replica's product direction and customer strategy: Maintain structured account documentation, ensuring meeting notes, product feedback, use cases, and renewal details are consistently captured in shared systems (e.g., Notion, Attio, Mixpanel) Document learnings from customer meetings in detail and distill insights into actionable summaries Proactively gather and document product feedback directly from users and persuasively share the Customer perspective with Replica's Product and Data teams Translate customer learnings into internal recommendations that shape product roadmap, marketing narratives, and Customer team playbooks and templates Build executive relationships and drive account growth You'll cultivate trusted partnerships with and demonstrate Replica's value to agency leaders to promote account renewal and growth: Build trusted, strategic relationships with agency decision-makers through regular check-ins and communications Prepare and deliver clear, persuasive narratives for executive-level presentations that demonstrate platform value and impact Establish success metrics and adoption goals, tracking progress against them over time Monitor account health and anticipate renewal risks and identify opportunities for intervention Surface and shape opportunities for account expansion, pilots, or new product development in collaboration with agency leadership Minimum Qualifications Experienced relationship manager who can build rapport and trust in high-stakes, consultative environments Strong communicator who explains complex ideas clearly to both technical and non-technical audiences Entrepreneurial problem-solver who develops and executes strategies to drive measurable progress Proactive and generative thinker who can work with users to identify use cases and shape future product needs Organized operator who documents and follows through on action items from internal and customer-facing meetings Skilled teacher and facilitator who leads engaging trainings and workshops that build user confidence and capability Intellectually curious learner with a passion for using data and technology to address public sector challenges Nice to Have: Background in management consulting, tutoring/coaching, government technology, customer success, user experience, and/or project and product management Understanding of and experience with government policy formulation and procurement processes Experience with managing complex project management or CRM tools (e.g., Attio, Salesforce, or similar programs) Proficiency with data storytelling, dashboards, or visualization platforms (e.g., PowerPoint, Tableau, PowerBI) Familiarity with geospatial data, transportation systems, or urban planning Experience working for or collaborating with a government agency in California What We Value We work in the service of others We understand that talent + diversity + curiosity + relentlessness wins We believe walking > talking We operate with thoughtful urgency We communicate openly and directly We build products people use Benefits Our people! We work as a team and are excited to contribute to city planning Competitive salary based on experience and potential for impact Equity at an early-stage startup Health benefits including medical, dental, vision, and FSA options 401k account + employer safe harbor contribution Offices in San Francisco, CA, New York and Kansas City Flexible PTO Compensation Replica is committed to fair and equitable compensation practices. The base salary range for this position is $100,000 to $130,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to relevant qualifications, depth of experience, skill set, certifications, training, education, and specific work location. The compensation packages may be adjusted based on the candidate's work location, due to differences in the cost of living for the given location. Our position titles may also span multiple career levels. The total compensation package for this position additionally includes equity stock options, employee benefit package, 401k with 3% safe harbor employer contribution, unlimited PTO, and may also include other applicable incentive compensation and/or bonuses. For more information, visit ***************************** Replica is an Equal Opportunity Employer Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required: Ability to operate at both a strategic/conceptual level and at a detailed, operational level in a metrics-driven and highly disciplined way Strong interpersonal skills, demonstrating maturity and good judgment and ability to communicate with a diverse range of individuals A hands-on, action-oriented approach that fits well with an entrepreneurial, fast-paced culture If you don't think you meet all of the criteria above, but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

Job Description Customer Success Manager, Western U.S. Replica provides data about the built environment and ways people interact with it. With better data, human-context and an intuitive design, Replica helps public and private sectors make informed, effective, and responsive decisions. By showing how people live, move and work, we contextualize hard choices, allowing our clients to see around corners and understand the trade-offs surrounding their decisions. Whether for a city planner increasing public transit to underserved neighborhoods or for a grocery chain evaluating where to open a new location, Replica's insights let clients make more informed, people-centered decisions. We spun out of Alphabet in 2019 and recently secured series B funding from venture firms including Founders Fund, Innovation Endeavors, Sidewalk Labs, Firebrand Ventures, and Revolution's Rise of the Rest Seed Fund. Today, we are a team of 34 employees with offices in San Francisco, New York and Kansas City. We value our customers, believe in being resourceful, and work in service of each other to scale our product. As we build our team, we are committed to pursuing and bringing together a diverse workforce and creating an environment of inclusion. We value our differences and we encourage all to apply. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, Veteran status, or any other status protected by the laws or regulations in the locations where we operate. The Role Replica is seeking a Customer Success Manager to deepen and expand our relationships with transportation and planning agencies across the Western US. You will serve as the day-to-day lead for several of Replica's most important customers, working to boost platform awareness and equip users with the training and resources they need to succeed. You will help agencies use data and innovative technology to transform the way people move and solve pressing problems, like creating safer streets and managing emerging transportation technologies. You will work closely with Replica's Product and Data teams to help our platform evolve in step with customer needs. This role will be hybrid, with regular (though flexible) travel to customer sites and industry conferences to provide training and build stakeholder relationships. Strong candidates will have experience cultivating customer or stakeholder relationships and a record of carrying projects from start to finish. They should be comfortable developing and delivering persuasive executive presentations and leading effective training programs. Relevant backgrounds may include management consulting, government technology, customer success, user experience, or project and product management. Organizational Relationships This role sits within Replica's customer team, reporting to the Western Region Customer Lead. Responsibilities Engage with users to drive customer success You'll empower customers to use Replica's tools with confidence, building relationships and helping users translate data into real-world impact: Design and lead user trainings and workshops to help users independently navigate and find value in Replica's tools and data Help users identify potential projects, execute analyses, and document real-world Replica use cases Build trusted relationships with customer champions and power users who can advocate for Replica within their organizations Represent Replica at industry conferences and public forums to strengthen relationships with partners and position Replica as a trusted voice in transportation planning Gather and synthesize the “voice of the customer” You'll capture and distill insights from users to help inform Replica's product direction and customer strategy: Maintain structured account documentation, ensuring meeting notes, product feedback, use cases, and renewal details are consistently captured in shared systems (e.g., Notion, Attio, Mixpanel) Document learnings from customer meetings in detail and distill insights into actionable summaries Proactively gather and document product feedback directly from users and persuasively share the Customer perspective with Replica's Product and Data teams Translate customer learnings into internal recommendations that shape product roadmap, marketing narratives, and Customer team playbooks and templates Build executive relationships and drive account growth You'll cultivate trusted partnerships with and demonstrate Replica's value to agency leaders to promote account renewal and growth: Build trusted, strategic relationships with agency decision-makers through regular check-ins and communications Prepare and deliver clear, persuasive narratives for executive-level presentations that demonstrate platform value and impact Establish success metrics and adoption goals, tracking progress against them over time Monitor account health and anticipate renewal risks and identify opportunities for intervention Surface and shape opportunities for account expansion, pilots, or new product development in collaboration with agency leadership Minimum Qualifications Experienced relationship manager who can build rapport and trust in high-stakes, consultative environments Strong communicator who explains complex ideas clearly to both technical and non-technical audiences Entrepreneurial problem-solver who develops and executes strategies to drive measurable progress Proactive and generative thinker who can work with users to identify use cases and shape future product needs Organized operator who documents and follows through on action items from internal and customer-facing meetings Skilled teacher and facilitator who leads engaging trainings and workshops that build user confidence and capability Intellectually curious learner with a passion for using data and technology to address public sector challenges Nice to Have: Background in management consulting, tutoring/coaching, government technology, customer success, user experience, and/or project and product management Understanding of and experience with government policy formulation and procurement processes Experience with managing complex project management or CRM tools (e.g., Attio, Salesforce, or similar programs) Proficiency with data storytelling, dashboards, or visualization platforms (e.g., PowerPoint, Tableau, PowerBI) Familiarity with geospatial data, transportation systems, or urban planning Experience working for or collaborating with a government agency in California What We Value We work in the service of others We understand that talent + diversity + curiosity + relentlessness wins We believe walking > talking We operate with thoughtful urgency We communicate openly and directly We build products people use Benefits Our people! We work as a team and are excited to contribute to city planning Competitive salary based on experience and potential for impact Equity at an early-stage startup Health benefits including medical, dental, vision, and FSA options 401k account + employer safe harbor contribution Offices in San Francisco, CA, New York and Kansas City Flexible PTO Compensation Replica is committed to fair and equitable compensation practices. The base salary range for this position is $100,000 to $130,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to relevant qualifications, depth of experience, skill set, certifications, training, education, and specific work location. The compensation packages may be adjusted based on the candidate's work location, due to differences in the cost of living for the given location. Our position titles may also span multiple career levels. The total compensation package for this position additionally includes equity stock options, employee benefit package, 401k with 3% safe harbor employer contribution, unlimited PTO, and may also include other applicable incentive compensation and/or bonuses. For more information, visit ***************************** Replica is an Equal Opportunity Employer Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required: Ability to operate at both a strategic/conceptual level and at a detailed, operational level in a metrics-driven and highly disciplined way Strong interpersonal skills, demonstrating maturity and good judgment and ability to communicate with a diverse range of individuals A hands-on, action-oriented approach that fits well with an entrepreneurial, fast-paced culture If you don't think you meet all of the criteria above, but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team. Powered by JazzHR K21eFcmF9P

Our Mission: 6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to unlock the ability to create, manage and convert high-quality pipeline to revenue. Our People: People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Accountability, Growth Mindset, Integrity, Fun and One Team. Every 6sensor plays a part in defining the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career. The Role Imagine a solution that predicts-with 85% accuracy-who your customers are going to buy from, what they'll buy, and when. As a Sr. Customer Success Manager - Enterprise at 6sense, you'll play a pivotal role in driving adoption, aligning platform usage with strategic business outcomes, and ensuring long-term customer value. You'll own high-impact customer relationships, lead renewal and growth strategies, and help operationalize Customer Success for scale across our enterprise segment. Responsibilities We're scaling our Customer Success team and looking for strategic, process-driven professionals who thrive in dynamic environments. You'll be responsible for: * Driving adoption and strategic alignment: Partner with global enterprise customers to deeply understand their business goals and ensure 6sense is embedded in their workflows to deliver measurable ROI and business impact. * Owning renewals and GRR metrics: Lead renewal strategy and execution, proactively identifying expansion opportunities and mitigating churn risk in collaboration with Account Executives. * Operationalizing for scale: Apply scalable methodologies and tools to manage customer engagement efficiently across a growing portfolio. * Building executive relationships: Establish trusted advisor status with senior stakeholders and decision-makers, aligning 6sense capabilities to their strategic priorities. * Developing success plans and EBRs: Create and maintain mutual success plans and executive business reviews that clearly demonstrate value and progress toward customer goals. * Driving product feedback and roadmap alignment: Act as the voice of the customer internally, influencing product development based on real-world use cases and feedback. * Onboarding and enablement: Partner with Services to ensure smooth onboarding, training, and rollout of new features. * Creating customer advocates: Cultivate champions who will share their success stories and serve as references for 6sense. * Managing multiple priorities: Balance strategic initiatives and day-to-day execution while contributing to a fun, collaborative team culture. Experience & Skills Required * 5+ years in Customer Success, Account Management, or Consulting in SaaS or high-tech environments, with a focus on driving technical adoption and measuring strategic value. * 3+ years managing enterprise accounts with a proven track record of exceeding renewal and growth targets. * Experience aligning platform usage with business outcomes and advising senior stakeholders (including CxOs) on maximizing ROI. * Strong understanding of B2B demand generation, marketing operations, and sales analytics. * Proven success in negotiating renewals and identifying upsell opportunities. * Experience operationalizing CS processes and leveraging internal resources to scale. * Familiarity with marketing tech stack (e.g., Marketing Automation, CRM, BI tools). * Strong analytical, communication, and project management skills. * BA/BS degree required. * Willingness to travel (~25%). Additional Skills Desired * Experience using Gainsight or other Customer Success Platforms to monitor customer health and track customer goals. * Experience selling into or partnering with GTM teams and a knowledge of their KPIs and success metrics. Base Salary Range: $109,000.00 - $150,000.00. The base salary range represents the anticipated low and high end of the base salary range for this position. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. The base salary is one component of 6sense's total compensation package for this position. Other compensation may include a bonus program or commission plan, and stock options if approved by 6sense's board. In addition, 6sense provides a variety of benefits, including generous health insurance coverage, life, and disability insurance, a 401K employer matching program, paid holidays, self-care days, and paid time off (PTO). #Li-remote Notice of Collection and Use of Personal Information for California Residents: California Recruitment Privacy Notice and Policy Our Benefits: Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We'll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our offices. We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds. Equal Opportunity Employer: 6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to ***************. We are aware of recruiting impersonation attempts that are not affiliated with 6sense in any way. All email communications from 6sense will originate from the @6sense.com domain. We will not initially contact you via text message and will never request payments. If you are uncertain whether you have been contacted by an official 6sense employee, reach out to ***************

Our Mission: 6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to unlock the ability to create, manage and convert high-quality pipeline to revenue. Our People: People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Accountability, Growth Mindset, Integrity, Fun and One Team. Every 6sensor plays a part in defining the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career. Job Description : The customer Success Manager will play a key role in driving Customer Success, optimisation, and upselling of new business opportunities for customers by qualifying and nurturing customers in our rapidly growing business. Key Responsibilities: * Own overall relationships with assigned customers, which include: Increasing adoption, ensuring retention, and delivering satisfaction * Manage customer life cycle & account management - from Sales Handover, Oversee & Ensure Timely Deployment, Consistent Engagement there-on building a Relationship * Escalation Management, Stakeholder Management (Internal & External), Co-ordination between Product Management, Support groups, and other Cross-Functional teams. * Develop new and innovative ways to share relevant data and insights that are impactful to customers and tie back to their success drivers through operational reviews to key customer stakeholders as well as Strategic Business Reviews * Provide best practices to help drive user behaviour and product adoption * Proficient understanding of customer success concepts and Software as a Service. Conduct onboarding, training, and review call with customers through multiple customer journey stages. * Discern opportunities for revenue growth and close cross-sell and upsell opportunities (independently or in partnership with cross-functional teams), and act upon possible problems What makes you a great fit? * You have 4+ years of experience in Customer Success Management working with a SaaS product and/or mid-market customers (mandatory). * You are Proactive, a self-starter with attention to detail & an excellent Relationship Builder * Act as a consultant by understanding your customer's business needs and a trusted advisor to secure customer's advocacy towards our organisation * Possess Excellent Communication, Listening & Articulation Skills - Able to effectively converse with all levels of stakeholders & customers * Experience in analysing data, trends, and client information to identify product or growth opportunities in service of customer value * Experience using customer success and CRM, analytics tools * Comfortable working in a fast-paced and dynamic environment * Strong work ethic and a team player, empathetic, highly responsive, curious, and energetic * Product savvy - able to develop a strong understanding and technical knowledge in order to speak confidently to customers * Bachelor's degree or equivalent practical experience Our Benefits: Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We'll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our offices. We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds. Equal Opportunity Employer: 6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to ***************. We are aware of recruiting impersonation attempts that are not affiliated with 6sense in any way. All email communications from 6sense will originate from the @6sense.com domain. We will not initially contact you via text message and will never request payments. If you are uncertain whether you have been contacted by an official 6sense employee, reach out to ***************

Job Description We're looking for a Customer Success Manager who will partner with our customers to turn data and insights into measurable business impact. In this role, you'll help our customers leverage LinearB's AI Productivity Platform to improve engineering team performance, define clear success metrics, and drive meaningful outcomes. You'll act as a trusted advisor-building strong, long-term relationships, aligning on success plans, and guiding teams to maximize the value they gain from our platform. You'll collaborate closely with product, sales, and leadership to ensure customer goals are met, results are tracked, and insights are translated into continuous improvement. Your success will be measured by how effectively you help customers achieve theirs-strengthening retention, growth, and advocacy across your portfolio What you'll do: Customer Onboarding & Rollouts: Lead successful client rollouts and ensure high product adoption rates by guiding customers through the onboarding and implementation process. Serve as the main point of contact from Sales handoff to post-launch success. Portfolio Management: Manage a portfolio of clients with multiple simultaneous rollouts, ensuring each customer receives the attention and support needed to maximize product value. Customer Touchpoints: Schedule and conduct regular check-ins with customers to maintain a strong understanding of their needs, ensuring they are satisfied and proactively addressing any issues. Cross-functional Collaboration: Work closely with the Customer Solutions Architect and Support team to quickly triage and resolve customer support issues, escalating blockers when necessary to prevent customer churn. Feedback Loop: Gather customer feedback and product requirements to collaborate with Product and Engineering, helping shape the product development roadmap. Best Practices & Strategy: Advise customers on industry best practices, ensuring that their technical setup and ongoing use of the product is optimized for success. Customer Advocacy: Partner with Marketing to create customer case studies, testimonials, and other advocacy content to highlight product value and strengthen customer relationships. Data-Driven Success: Use customer data and metrics to guide proactive customer success initiatives, identifying opportunities for expansion and ensuring customers derive continuous value from the product Requirements: Experience: 3-5 years in a customer-facing, technical role for a B2B SaaS product, ideally with experience managing relationships with technical buyers. Technical Aptitude: Strong technical understanding of the Dev-Ops space, able to engage with customers on a technical level and translate complex concepts into actionable advice. Customer-focused: Proven track record of building and managing customer relationships, including working with senior level executives to ensure client success and satisfaction. Communication Skills : Excellent written and verbal communication skills, with the ability to clearly convey complex technical concepts to both technical and non-technical stakeholders. Business Acumen: Strong ability to balance customer needs with business objectives, using data to make informed decisions that drive customer satisfaction and success. Adaptability: Comfortable working in a fast-paced, rapidly-scaling startup environment, with the ability to wear multiple hats and adapt to evolving needs. Cross-functional Collaboration : Ability to work seamlessly with Sales, Product, Technology, and Marketing teams to align on customer needs and deliver comprehensive solutions. Education: BS/MS or equivalent experience in a technical or business-related field. If you're passionate about customer success, enjoy working with technical products, and thrive in a dynamic environment, we'd love to talk with you! LinearB Values Put the Customer First Take Ownership One Team Show Product Expertise Be Data Driven Reach for the Next Level Listen Curiously & Speak Courageously LinearB is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. #LI-hybrid. Powered by JazzHR KlpUfZwL0u

We're looking for a Customer Success Manager who will partner with our customers to turn data and insights into measurable business impact. In this role, you'll help our customers leverage LinearB's AI Productivity Platform to improve engineering team performance, define clear success metrics, and drive meaningful outcomes. You'll act as a trusted advisor-building strong, long-term relationships, aligning on success plans, and guiding teams to maximize the value they gain from our platform. You'll collaborate closely with product, sales, and leadership to ensure customer goals are met, results are tracked, and insights are translated into continuous improvement. Your success will be measured by how effectively you help customers achieve theirs-strengthening retention, growth, and advocacy across your portfolio What you'll do: Customer Onboarding & Rollouts: Lead successful client rollouts and ensure high product adoption rates by guiding customers through the onboarding and implementation process. Serve as the main point of contact from Sales handoff to post-launch success. Portfolio Management: Manage a portfolio of clients with multiple simultaneous rollouts, ensuring each customer receives the attention and support needed to maximize product value. Customer Touchpoints: Schedule and conduct regular check-ins with customers to maintain a strong understanding of their needs, ensuring they are satisfied and proactively addressing any issues. Cross-functional Collaboration: Work closely with the Customer Solutions Architect and Support team to quickly triage and resolve customer support issues, escalating blockers when necessary to prevent customer churn. Feedback Loop: Gather customer feedback and product requirements to collaborate with Product and Engineering, helping shape the product development roadmap. Best Practices & Strategy: Advise customers on industry best practices, ensuring that their technical setup and ongoing use of the product is optimized for success. Customer Advocacy: Partner with Marketing to create customer case studies, testimonials, and other advocacy content to highlight product value and strengthen customer relationships. Data-Driven Success: Use customer data and metrics to guide proactive customer success initiatives, identifying opportunities for expansion and ensuring customers derive continuous value from the product Requirements: Experience: 3-5 years in a customer-facing, technical role for a B2B SaaS product, ideally with experience managing relationships with technical buyers. Technical Aptitude: Strong technical understanding of the Dev-Ops space, able to engage with customers on a technical level and translate complex concepts into actionable advice. Customer-focused: Proven track record of building and managing customer relationships, including working with senior level executives to ensure client success and satisfaction. Communication Skills : Excellent written and verbal communication skills, with the ability to clearly convey complex technical concepts to both technical and non-technical stakeholders. Business Acumen: Strong ability to balance customer needs with business objectives, using data to make informed decisions that drive customer satisfaction and success. Adaptability: Comfortable working in a fast-paced, rapidly-scaling startup environment, with the ability to wear multiple hats and adapt to evolving needs. Cross-functional Collaboration : Ability to work seamlessly with Sales, Product, Technology, and Marketing teams to align on customer needs and deliver comprehensive solutions. Education: BS/MS or equivalent experience in a technical or business-related field. If you're passionate about customer success, enjoy working with technical products, and thrive in a dynamic environment, we'd love to talk with you! LinearB Values Put the Customer First Take Ownership One Team Show Product Expertise Be Data Driven Reach for the Next Level Listen Curiously & Speak Courageously LinearB is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. #LI-hybrid.

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. Customer Success Managers (CSMs) at Klaviyo are a critical part of our success and the success of our customers. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently exceed customer expectations. We are looking for CSMs who are passionate about providing the best experience to customers who are scaling their businesses with Klaviyo. This is a great opportunity for someone with a passion for customer success, has strong technical skills, and a previous background in email marketing or general strategic marketing solutions. We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for our customers using our software. How You'll Make a Difference Be passionate about your customers' success and establish yourself as the trusted advisor for ~20 customers Develop tailored success plans to drive adoption of the Klaviyo platform and ensure your customers achieve their goals Identify and recommend additional Klaviyo products to help increase revenue for your customers Proactively review customer performance, address any open issues, and ensure consistent messaging and appropriate escalation. Work cross functionally across Onboarding, Customer Growth, and internally facing teams to solve for customer goals and create a great customer experience Work to set priorities and establish a plan for to resolve open issues in a timely manner Provide customers with a combination of both strategic guidance and tactical support Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies to reach their goals. Contribute feedback to Product on product improvements to enhance customer engagement. Contribute to a positive team environment of collaboration, customer empathy, equality and inclusion. Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. Who You Are 2+ years of customer success experience with a track record for building and nurturing relationships with multiple stakeholders on an account at a time. Experience explaining how to reach key goals using software with end users A track record for creative problem solving for customers and end users. Experience in marketing or advising customers on marketing strategy. Comfortable discussing account renewals, upgrades, and cancellations Thrives in a collaborative environment Excellent organizational and project management skills. Excellent communication skills via phone, video conference and email. Curious and eager to learn Able to adapt in a quickly changing environment Experience with: Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint Track record managing customer relationships through Salesforce or similar CRMs Experience using email marketing platforms and E-Commerce platforms a plus You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$72,000-$108,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. Customer Success Managers (CSMs) at Klaviyo are a critical part of our success and the success of our customers. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently exceed customer expectations. We are looking for CSMs who are passionate about providing the best experience to customers who are scaling their businesses with Klaviyo. This is a great opportunity for someone with a passion for customer success, has strong technical skills, and a previous background in email marketing or general strategic marketing solutions. We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for our customers using our software. How You'll Make a Difference Be passionate about your customers' success and establish yourself as the trusted advisor for ~20 customers Develop tailored success plans to drive adoption of the Klaviyo platform and ensure your customers achieve their goals Identify and recommend additional Klaviyo products to help increase revenue for your customers Proactively review customer performance, address any open issues, and ensure consistent messaging and appropriate escalation. Work cross functionally across Onboarding, Customer Growth, and internally facing teams to solve for customer goals and create a great customer experience Work to set priorities and establish a plan for to resolve open issues in a timely manner Provide customers with a combination of both strategic guidance and tactical support Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies to reach their goals. Contribute feedback to Product on product improvements to enhance customer engagement. Contribute to a positive team environment of collaboration, customer empathy, equality and inclusion. Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. Who You Are 2+ years of customer success experience with a track record for building and nurturing relationships with multiple stakeholders on an account at a time. Experience explaining how to reach key goals using software with end users A track record for creative problem solving for customers and end users. Experience in marketing or advising customers on marketing strategy. Comfortable discussing account renewals, upgrades, and cancellations Thrives in a collaborative environment Excellent organizational and project management skills. Excellent communication skills via phone, video conference and email. Curious and eager to learn Able to adapt in a quickly changing environment Experience with: Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint Track record managing customer relationships through Salesforce or similar CRMs Experience using email marketing platforms and E-Commerce platforms a plus You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$72,000-$108,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Job Description Join us at Gradient, where our purpose is to revolutionize home comfort while championing environmental sustainability. Our mission is to combat the escalating challenge of climate change by redefining how homes are heated and cooled. Today, the environmental impact of heating and cooling systems surpasses that of the entire transportation sector, and without intervention, this trend is set to escalate drastically. At Gradient, we believe that ensuring comfortable living spaces shouldn't come at the cost of our planet. We envision a future where every individual can enjoy the luxury of a comfortable home without contributing to carbon emissions. Our high-efficiency, low-carbon heat pump is just the beginning of our journey toward fully decarbonizing buildings. By joining Gradient, you'll be at the forefront of a movement to make sustainable living accessible to all, ensuring healthier communities and a brighter, greener future. Overview We are seeking an experienced Customer Support Manager with deep expertise in Zendesk to lead our customer support team and scale a high-quality, efficient support operation. This role owns the day-to-day management of customer support agents while designing and executing a support strategy that leverages Zendesk to deliver exceptional customer experiences-without adding unnecessary headcount. This role requires a hands-on leader who understands how to translate customer needs and business growth into scalable processes, automation, and reporting within Zendesk. This person will ideally live somewhere near our San Francisco Headquarters, though we are for US based remote work for the right person. The estimated base salary for this role is $110,000 - $130,000 USD per year + equity. An individual's compensation will vary on a number of factors including but not limited to geography, skills, education, experience and unique qualifications where applicable. Responsibilities Customer Experience & Quality Define and enforce quality standards for customer interactions across all support channels. Implement quality assurance processes, including ticket reviews and coaching based on Zendesk data and insights. Identify recurring customer issues and collaborate with Product, Engineering, and Operations teams to drive root-cause solutions. Act as a customer advocate by sharing insights and trends derived from Zendesk reporting. Scalable Support Strategy & Operations Develop and execute a customer support strategy that scales efficiently with business growth. Use automation, self-service, and knowledge management to reduce ticket volume and improve first-contact resolution. Optimize staffing models, schedules, and ticket routing to meet demand while minimizing the need for additional headcount. Own and track key support metrics such as CSAT, NPS, first response time, resolution time, and deflection rate. Team Leadership & People Management Lead, coach, and manage a team of customer support agents, ensuring consistent performance and engagement. Conduct regular 1:1s, performance reviews, and coaching sessions with a focus on quality, efficiency, and professional growth. Set clear expectations, KPIs, and workflows for individual contributors using Zendesk as the primary system of record. Build a culture of customer empathy, ownership, and continuous improvement. Zendesk Ownership & Optimization Serve as the primary owner and administrator of Zendesk, including configuration, workflows, triggers, automations, macros, views, SLAs, and roles. Design and maintain scalable Zendesk workflows that improve response times, resolution quality, and agent productivity. Leverage Zendesk Explore to create dashboards and reports that provide visibility into team performance, customer trends, and operational bottlenecks. Continuously evaluate and implement Zendesk features, integrations, and best practices to support growth without increasing headcount. Desired Qualifications 4+ years of experience in customer support or customer operations. 2+ years of experience managing customer support agents or similar individual contributors. Deep, hands-on experience administering and optimizing Zendesk in a production environment. Proven experience building scalable workflows, automations, and reporting within Zendesk. Strong analytical skills with the ability to translate data into operational improvements. Excellent communication, coaching, and cross-functional collaboration skills. Nice to Have Background in hardware and/or software support roles. Experience with Zendesk Guide, Explore, and advanced automations. Experience integrating Zendesk with CRM, product, or analytics tools. Background in SaaS or high-growth environments. Experience leveraging automation or AI to improve support efficiency. Benefits Equity Medical/vision/dental/life/disability insurance 401k Paid parental leave Professional Development Stipend Commuter benefits Flexible PTO We are committed to building a diverse and inclusive company. We seek to create a culture where everyone can belong because we believe that people do their best work when they can show up every day as their authentic selves. We welcome people of different backgrounds, experiences, abilities, and perspectives. Gradient is an equal opportunity employer. We do not make hiring or employment decisions on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status, or genetic information, in compliance with applicable federal, state and local law.

Join us at Gradient, where our purpose is to revolutionize home comfort while championing environmental sustainability. Our mission is to combat the escalating challenge of climate change by redefining how homes are heated and cooled. Today, the environmental impact of heating and cooling systems surpasses that of the entire transportation sector, and without intervention, this trend is set to escalate drastically. At Gradient, we believe that ensuring comfortable living spaces shouldn't come at the cost of our planet. We envision a future where every individual can enjoy the luxury of a comfortable home without contributing to carbon emissions. Our high-efficiency, low-carbon heat pump is just the beginning of our journey toward fully decarbonizing buildings. By joining Gradient, you'll be at the forefront of a movement to make sustainable living accessible to all, ensuring healthier communities and a brighter, greener future. Overview We are seeking an experienced Customer Support Manager with deep expertise in Zendesk to lead our customer support team and scale a high-quality, efficient support operation. This role owns the day-to-day management of customer support agents while designing and executing a support strategy that leverages Zendesk to deliver exceptional customer experiences-without adding unnecessary headcount. This role requires a hands-on leader who understands how to translate customer needs and business growth into scalable processes, automation, and reporting within Zendesk. This person will ideally live somewhere near our San Francisco Headquarters, though we are for US based remote work for the right person. The estimated base salary for this role is $110,000 - $130,000 USD per year + equity. An individual's compensation will vary on a number of factors including but not limited to geography, skills, education, experience and unique qualifications where applicable. Responsibilities Customer Experience & Quality Define and enforce quality standards for customer interactions across all support channels. Implement quality assurance processes, including ticket reviews and coaching based on Zendesk data and insights. Identify recurring customer issues and collaborate with Product, Engineering, and Operations teams to drive root-cause solutions. Act as a customer advocate by sharing insights and trends derived from Zendesk reporting. Scalable Support Strategy & Operations Develop and execute a customer support strategy that scales efficiently with business growth. Use automation, self-service, and knowledge management to reduce ticket volume and improve first-contact resolution. Optimize staffing models, schedules, and ticket routing to meet demand while minimizing the need for additional headcount. Own and track key support metrics such as CSAT, NPS, first response time, resolution time, and deflection rate. Team Leadership & People Management Lead, coach, and manage a team of customer support agents, ensuring consistent performance and engagement. Conduct regular 1:1s, performance reviews, and coaching sessions with a focus on quality, efficiency, and professional growth. Set clear expectations, KPIs, and workflows for individual contributors using Zendesk as the primary system of record. Build a culture of customer empathy, ownership, and continuous improvement. Zendesk Ownership & Optimization Serve as the primary owner and administrator of Zendesk, including configuration, workflows, triggers, automations, macros, views, SLAs, and roles. Design and maintain scalable Zendesk workflows that improve response times, resolution quality, and agent productivity. Leverage Zendesk Explore to create dashboards and reports that provide visibility into team performance, customer trends, and operational bottlenecks. Continuously evaluate and implement Zendesk features, integrations, and best practices to support growth without increasing headcount. Desired Qualifications 4+ years of experience in customer support or customer operations. 2+ years of experience managing customer support agents or similar individual contributors. Deep, hands-on experience administering and optimizing Zendesk in a production environment. Proven experience building scalable workflows, automations, and reporting within Zendesk. Strong analytical skills with the ability to translate data into operational improvements. Excellent communication, coaching, and cross-functional collaboration skills. Nice to Have Background in hardware and/or software support roles. Experience with Zendesk Guide, Explore, and advanced automations. Experience integrating Zendesk with CRM, product, or analytics tools. Background in SaaS or high-growth environments. Experience leveraging automation or AI to improve support efficiency. Benefits Equity Medical/vision/dental/life/disability insurance 401k Paid parental leave Professional Development Stipend Commuter benefits Flexible PTO We are committed to building a diverse and inclusive company. We seek to create a culture where everyone can belong because we believe that people do their best work when they can show up every day as their authentic selves. We welcome people of different backgrounds, experiences, abilities, and perspectives. Gradient is an equal opportunity employer. We do not make hiring or employment decisions on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status, or genetic information, in compliance with applicable federal, state and local law.