Account Coordinator
Client coordinator job at Matthews International
Equator is a global packaging design agency, delivering strategy to shelf without compromise. We create powerful brands that get noticed and chosen. Equator is part of SGK. We are seeking an Account Coordinator to support our CPG clients on packaging design projects from start to finish. This is an entry level position that will grow to develop a deep understanding of client goals and assisting with the organizational and administrative aspects needed to meet them. This Account Coordinator will collaborate closely with the design team to help ensure projects are delivered accurately, on time, and within budget.
This role is needed support for our Equator team. The salary range for this role is $20-23 per hour. This role also includes full benefits and overtime for over 40 hours works. We may ultimately pay more or less than the posted range, and the range may change in the future.
JOB RESPONSIBILITIES
* Serves as the main day-to-day contact on current projects for clients, suppliers, external partners, and the Account Team and provides timely responses to all inquiries.
* Participates in meetings with existing clients and internal teams to identify adequate new services/offerings to meet clients' evolving needs as required.
* Ensures high quality standards in all client deliverables.
* Coordinates client-specific projects throughout the lifecycle, including estimate creation, selection of appropriate projects and sub-projects, assignment of resources, monitoring project progress, and generation of the client/project invoice.
* Translates client requests and requirements into detailed, and sometimes technical, instructions for project teams.
* Partners with the client, the Account Team, and project teams to resolve identified project issues.
* Ensures accurate and timely invoices are generated by maintaining correct project details and supporting evidence, including change orders and rework, throughout the project lifecycle.
* Initiates new data item requests utilizing the Master Data Management (MDM) process and guidelines to ensure accurate client, project, and financial details are available in the system.
* Partners with Client Integration and the Account Team to ensure a smooth transition for new clients; attend pre-integration and planning meetings as needed.
* Supports profitability efforts by focusing on the efficient, accurate, and timely coordination of the assigned project activities.
* Supports the development of innovative proposals to capture both account growth and new business opportunities.
* Works with account executives to coordinate copy and proofs.
* Additional duties as assigned.
QUALIFICATIONS / REQUIREMENTS
* Bachelor's Degree in Marketing, Business, Graphic Arts, Advertising or related field
* 4+ years of previous account/project coordination or marketing experience; or equivalent combination of education and experience
* Occasional travel either locally, nationally, and/or internationally may be required.
* High degree of proficiency MS Office Suite, Outlook & Internet applications
* Basic understanding of effective Creative Design practices, trends, techniques, and processes across one or more touchpoints or mediums (e.g. packaging, in-store, online, mobile, print, direct)
* Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills
* Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
* Solid understanding and application of mathematical concepts
* Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
* Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
* Ability to work with and influence peers and senior management
* Self-motivated with critical attention to detail, deadlines and reporting
* Ability to work overtime as necessary
PHYSICAL ASPECTS / WORK ENVIRONMENT
* Regularly required to stand; walk; sit; and talk, hear and see.
* Occasionally lift and/or move up to 10 pounds.
* Reasonable accommodations may be made to enable individuals to perform the essential functions.
We are proud to be an equal opportunity workplace and an affirmative action employer. All employment is decided on the basis of qualifications, merit, and business need.
Restoration Coordinator I
Saginaw, MI jobs
Contract Duration: Contract through 12/01/2028 (High potential for extension)
Work Schedule: Hybrid (On-site: Monday, Tuesday, Thursday | Remote: Wednesday, Friday)
The Restoration Coordinator I is responsible for overseeing and completing the restoration of properties impacted by CLIENT field operations. This role requires strong customer service, communication, and negotiation skills, as the coordinator serves as the final point of contact with customers regarding restoration activities. The position involves managing contractor workloads, assessing property damage, securing necessary permits, and ensuring all work is completed safely, cost-effectively, and in accordance with customer commitments.
Key Responsibilities
Restoration Project Coordination
Schedule, assign, and manage restoration orders across multiple contractors based on capacity and order type.
Monitor on-time completion rates and adjust assignments as needed.
Meet with customers, municipal inspectors, and vendors to assess sites and plan restoration work.
Customer & Municipality Relations
Research and resolve customer and municipal complaints related to property restoration.
Negotiate cost-effective solutions, including cash settlements when appropriate.
Communicate upcoming and completed restoration work to local municipalities and government agencies.
Permitting & Documentation
Research permitting requirements and secure all necessary permits.
Create and manage orders in enterprise resource planning systems (e.g., SAP).
Maintain accurate tracking spreadsheets and contractor performance reports through SharePoint.
Contractor Management
Facilitate weekly vendor/contractor meetings to review schedules, workloads, safety issues, and performance expectations.
Manage contractor purchase orders, requisitions, and invoice reviews; resolve discrepancies as needed.
Approve or deny contractor requests for additional scope of work.
Damage Assessment & Claims Investigation
Investigate claims of property damage (lawns, walkways, roads) reported by customers or municipalities.
Review SAP orders, SharePoint records, and field data to determine responsibility.
Approve or deny restoration claims based on findings.
Additional Duties
Perform other non-essential duties as assigned to support restoration operations.
Required Skills & Qualifications
Technical Skills
MS Excel proficiency: Ability to update data, audit information, and modify formulas.
SAP proficiency: Experience navigating front and back office functions for reporting, order creation, and order review.
SharePoint proficiency: Ability to access, store, and manage job aids, schedules, and tracking documents.
Professional Skills
Strong attention to detail: Ability to review and validate assignments, damage records, and contractor reports.
Effective communication: Daily interaction with multiple cross-functional teams, including field operations, engineering, customer service, scheduling, dispatch, vendors, and municipalities.
Customer service & negotiation expertise: Ability to evaluate damage claims, negotiate settlements, and provide professional customer-facing support.
Education Requirement
Associate Degree in Business or related field (Required)
Client Services Specialist
Boca Raton, FL jobs
Flight Operations Coordinator
This Role is an In-House Role. The Candidate must be able to travel to our Boca Raton Office. We are not considering remote candidates.
Are you ready to embark on a thrilling journey with a company that offers a dynamic, fun, and relaxed work environment? Look no further! At Jets.com, we take pride in delivering top-tier, personalized 24/7 service to our distinguished clientele who demand the best.
We are seeking an experienced and detail-oriented Flight Operations Coordinator to join our team. This role is critical in coordinating and scheduling flights while ensuring seamless operations and an exceptional client experience. Additionally, we are prioritizing candidates with leadership experience, as we see this role evolving into managing a team of coordinators in the future.
Key Responsibilities:
Coordinate and Schedule Flights - Efficiently arrange flight itineraries, considering client preferences and operational requirements.
Ensure Safe Operations - Monitor flight progress, weather conditions, and other factors that impact travel, making real-time adjustments as needed.
Client Communication - Maintain clear and professional communication with clients, providing updates and addressing any travel-related inquiries.
Accurate Documentation - Maintain detailed flight records, manage billing processes, and reconcile accounts.
Customer Service - Handle customer inquiries with professionalism, ensuring issues are resolved efficiently.
Compliance and Safety - Adhere to aviation regulations and company protocols to uphold the highest standards of service and safety.
Ad Hoc Projects - Support the Vice President of Sales on projects aimed at building, optimizing, and innovating the sales department.
Qualifications:
Leadership Experience - Ability to mentor and guide others, with the potential to lead a team of coordinators in the future.
Proficiency in Excel and PowerPoint - Comfortable analyzing data, preparing reports, and presenting insights.
Detail-Oriented and Organized - Ability to multitask and manage multiple flights and clients simultaneously.
Strong Communication Skills - Professional verbal and written communication with both clients and internal teams.
Ability to Work Under Pressure - Remain calm and efficient in a fast-paced, time-sensitive environment.
Aviation Knowledge - Preferred but not required; a willingness to learn is essential.
If you have a passion for aviation, thrive in a dynamic work environment, and are ready to grow into a leadership role while contributing to the evolution of our sales department, we encourage you to apply!
Data Center Service Coordinator
Saint Louis, MO jobs
Data Center Service Coordinator
Murphy Company, the Best Choice in Mechanical construction since 1907, is hiring a Data Services Coordinator for the St. Louis, MO office.
Since 1907, Murphy Company has been a leading mechanical contractor in the St. Louis and Denver markets that provides its professionals the environment, opportunities, technology, and tools to experience a rewarding career. Being a company that prides itself on its core values of employee well-being, enduring relationships, and integrity and professionalism, we know it starts with our employees. We strongly believe our people are our most important asset, and we strive every day to make Murphy a great place to work as we build our clients' visions.
We Are Looking For Someone Like You
As a DCS Coordinator, you will be a vital member of Murphy's Data Center Services team. You will obtain new and ongoing work for Murphy's DCS Department by servicing the needs of our clients.
Your Day-to-Day at Murphy Company
Create and maintain work orders and purchase orders
Schedule emergency service, preventative maintenance, and repairs
Ensure each client is given the necessary services and follow up to fill ongoing service needs
Create quotes
Maintain good relationships with technicians/subcontractors and clients to keep customer base
Source vendors to provide needed services new/existing areas
Maintain scheduling spreadsheets
Manage customer portals
Process vendor invoices
Answer telephone and respond to emails
Invoice for services performed
Join office OnCall rotation (On-Call 3-4 weeks over the calendar year)
Bring Your A-Game!
Our ideal candidate should possess the following traits:
Strong work ethic and service skills
Skills in Microsoft Office, Microsoft Word, Excel, SharePoint, Smartsheet
Organizational skills and attention to detail
Customer service and problem-solving skills
Ability to multitask
Ability to build relationships
Teamwork
Verbal and written communication skills
What We Will Bring to the Table
A collaborative, family-friendly work environment
Competitive pay and an excellent benefits package, including health and life insurance, a robust wellness program, 401(k), and profit sharing.
A personal time off plan that rivals our competitors
Project Support Coordinator
Matthews, NC jobs
Leeds Professional Resources (A leader in Construction Recruitment) is working with a leading mechanical contractor specializing in the installation and service of commercial HVAC, plumbing, and piping systems. We take pride in delivering high-quality projects across various commercial sectors, including healthcare, education, industrial, and office environments.
Position Summary:
The Commercial Project Coordinator will support project managers and field teams in planning, scheduling, documentation, and coordination of commercial mechanical projects. This role is ideal for someone with 1-2 years of construction or mechanical industry experience who is detail-oriented, organized, and eager to grow within the contracting field.
Key Responsibilities:
Assist project managers in organizing project schedules, budgets, and documentation.
Coordinate with vendors, subcontractors, and internal teams to ensure timely delivery of materials and information.
Prepare and track submittals, RFIs, and change orders.
Maintain project files, drawings, and correspondence in an organized and up-to-date manner.
Support project kickoff, progress, and closeout processes.
Assist with job cost tracking, invoicing, and procurement activities.
Communicate regularly with field supervisors and foremen to ensure project milestones are met.
Help maintain compliance with safety and quality standards.
Qualifications:
1-2 years of experience in construction, mechanical contracting, or related field.
Associate's or Bachelor's degree in Construction Management, Mechanical Engineering, or related field preferred (or equivalent work experience).
Strong organizational and multitasking skills.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook); familiarity with Bluebeam, Procore, or similar project management software a plus.
Excellent communication and interpersonal skills.
Ability to work both independently and as part of a team in a fast-paced environment.
Client Coordinator (Part-Time)
King of Prussia, PA jobs
Ideal Image is North America's #1 medical aesthetics brand, making personal aesthetics and wellness services more affordable, accessible, and effective than ever before. Ideal Image provides a personalized and premium experience that delivers real results and empowers women through every step of their self-care journey. Come join us as we redefine the beauty ideal.
The Client Coordinator directly supports the sales and operational performance of the clinic through customer engagement and loyalty activities. The Client Coordinator will meet and greet all incoming clients. They foster and nurture positive relationships with clients and ensure all procedures, practices, client interactions, and environmental factors unequivocally promote and achieve a favorable client experience.
Responsibilities
Client Experience:
* Greets clients and visitors into the clinic by standing and extending a warm welcome
* Answers the phone, and can accurately manage multiple client priorities (troubleshooting calls, schedules, and clinic operational activities)
* Provide world class customer service to establish and maintain relationships with clients to ensure overall satisfaction while growing and retaining clients
* Manage treatment book schedules through assisting clients with scheduling needs and schedule optimization
* Assists client by checking them in and out including payment management
* Provides clinic tours as needed to new clients
* Actively recommend, promote, educate, and sell medical aesthetic services and products
Clinic Operations:
The client coordinator assists medical professionals in clinic by:
* Verifying client information, medical history, and confirming purpose of visit in accordance with protocols
* Chaperone services as needed
* Ensures clinic email is reviewed and handled accordingly
* Maintains cleanliness of clinic, organizes, including cleaning of treatment rooms, stocking
* Assist in inventory intake and recordkeeping, ordering supplies
* HIPAA protected record keeping, including creation of medical charts, filing, storage management and archiving
* Adheres to professional standards, policies, and procedures; and federal, state, and local requirements
* Maintain professional and collaborative relationships with clients, leadership, and sales teams to achieve company goals and personal performance goals
* Other client coordinator duties as assigned
Qualifications
Client Coordinator Qualifications:
* High School Diploma or equivalent
* 1+ years of sales and or customer service experience in a retail, restaurant or related in-person environment
* Required to work two (2) Saturdays per month
* Working knowledge of business tools (MS Office Suite, phone systems, Point of Sale systems, CRM)
* Proven track record of creating excellent customer experiences
* Ability to multitask and prioritize client experience, with clinic operational duties
* Ability to operate with a high degree of integrity and confidentiality with sensitive, customer health-related information
* Ability to gain a working knowledge on products and services to assist with client questions
* Rapid learner with the ability to grasp concepts and protocol
* Maintaining a professional appearance and demeanor at all times
* Ability to work in dynamic, fast paced environment, and keep up with a high volume of activity and continuous growth/change
* Clear and engaging communication skills, including effective written and oral
WHY IDEAL IMAGE?
Compensation:
* Competitive compensation and bonus opportunities
Additional benefits:
* Discounted cosmetic treatments for employee, family, and friends
* Cosmetic products discount
* 401k Plan with Employer Match
* Supplemental voluntary benefits with Allstate
* Discounted fitness membership
* Access to Tickets at Work (discounted tickets, products, services, and more)
* Promotional opportunities!
* Amazing company culture!
* And more!
Physical Demands and Cognitive Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation requests that do not cause undue hardship to the company may be approved to enable individuals with disabilities to perform the essential functions, if that would not hinder or prevent performance of duties or be of a safety concern.
Key to denote % of time requirements necessary to perform essential functions of this job.
0% = Zero (O) 1-35% = Little (L) 36-70% = Moderate (M) 71-100% = Great (G)
Physical Requirements: Light: Lifting 0-10 pds. Moderate: Lifting 0-25 pds. Heavy: Lifting 25+ pds.
L - Bending/stooping
L - Reaching above/below the waist
L - Pushing/pulling movements
L - Climbing stairs / ladders
L - Standing
0 - Kneeling
G - Sitting
M - Walking
L - Lifting
0 -Taste/Smell
G-Typing
G -Color / Depth perception
G - Fine hand & finger movements
L - Operate motor vehicle
G - Operate various equipment
Working Conditions and Schedules:
G - Interacting with co-workers, vendors, and customers.
L - Exposed at times to fumes or airborne particles, toxic or caustic chemicals, extreme heat, risk of electrical shock, and vibration.
L - Exposed to various noise levels (L= private office, M= showroom/service area, G= jackhammer/metal works/heavy equipment)
G - Office machines, phones, fax, computers, postage meter, etc.
G - Working environment: non-private, varies from outside open parking lot, to showroom, to cubicle workspace, to adaptive office.
M - Available to work nights, weekends and holidays.
Necessary traits for this position: Seeing, Hearing, Talking* Reading* Writing*
Basic comprehension of English language using the traits* marked above for purposes of safety, management direction and job responsibility, and minimal third-party interaction.
Proficiency of the traits* marked above in the following languages for business letters, memos, customer interaction, presentations, demonstrations, employee direction, audits, etc: English, Spanish, French, Other
EEO
Ideal Image is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We celebrate diversity and are committed to creating an inclusive environment for all team members.
Auto-ApplyClient Experience Coordinator
Somerville, NJ jobs
Job DescriptionJOB RESPONSIBILITIES This very dynamic, fast paced position, providing the highest level of customer and sales support by assisting the furniture division by managing assigned accounts from point of order processing through installation/invoicing. Responsible for the coordination with other dealership functions and outside resources to ensure stellar account management for all of our clients.
The responsibilities of this role include but are not limited to:
· Responsible for overall coordination with account manager for all internal aspects including pricing, expediting shipments, sales collaboration.
· Act as single point of contact for customer inquiries, problem resolutions, support and information as well as assistance with company technology.
· Setup new customers and vendors by completing online form on Mydancker and obtain credit application (Form W-4) from vendor.
· Develop and process quotes, sales orders & invoices efficiently, accurately and in compliance with customer contract and dealership profitability standards.
· Vendor acknowledgments & lead time coordination.
· Coordinate and expedite service to customers across various dealership functions and divisions, outside contractors and vendors ensuring timely delivery and installation and also accurate invoicing.
· Obtain and complete certificates of insurance for and from clients.
· Confirm completion of punch list activities.
· Communicate with vendors on customer needs, specification issues and timely delivery.
· Ensure customer satisfaction through review of all order lines, completion of punch list activities and follow-up on vendor credits and freight claims.
· Search for and recommend new processes and work methods to increase organization efficiency and improve customer satisfaction.
The above duties may be supplemented occasionally with additional duties related to company objectives.
QUALIFICATIONS
· Level of education: High School, or GED equivalent, college degree helpful.
· Job related work experience: Minimum of 3-5 years.
· Experience working with Hedberg is preferred but not required.
· Contract Furniture Industry experience (Steelcase) helpful but not necessary, as we are willing to train the right candidate.
OTHER REQUIREMENTS
· Excellent communication & organizational skills must be detail oriented with the ability to multitask with an aptitude for numbers and ability to retain information.
· Product knowledge (preferably Steelcase) Computer skills: Windows, Hedberg, Word, Excel, Outlook.
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Client Coordinator (Part-Time)
Brandon, FL jobs
Ideal Image is North America's #1 medical aesthetics brand, making personal aesthetics and wellness services more affordable, accessible, and effective than ever before. Ideal Image provides a personalized and premium experience that delivers real results and empowers women through every step of their self-care journey. Come join us as we redefine the beauty ideal.
The Client Coordinator directly supports the sales and operational performance of the clinic through customer engagement and loyalty activities. The Client Coordinator will meet and greet all incoming clients. They foster and nurture positive relationships with clients and ensure all procedures, practices, client interactions, and environmental factors unequivocally promote and achieve a favorable client experience.
Responsibilities
Client Experience:
* Greets clients and visitors into the clinic by standing and extending a warm welcome
* Answers the phone, and can accurately manage multiple client priorities (troubleshooting calls, schedules, and clinic operational activities)
* Provide world class customer service to establish and maintain relationships with clients to ensure overall satisfaction while growing and retaining clients
* Manage treatment book schedules through assisting clients with scheduling needs and schedule optimization
* Assists client by checking them in and out including payment management
* Provides clinic tours as needed to new clients
* Actively recommend, promote, educate, and sell medical aesthetic services and products
Clinic Operations:
The client coordinator assists medical professionals in clinic by:
* Verifying client information, medical history, and confirming purpose of visit in accordance with protocols
* Chaperone services as needed
* Ensures clinic email is reviewed and handled accordingly
* Maintains cleanliness of clinic, organizes, including cleaning of treatment rooms, stocking
* Assist in inventory intake and recordkeeping, ordering supplies
* HIPAA protected record keeping, including creation of medical charts, filing, storage management and archiving
* Adheres to professional standards, policies, and procedures; and federal, state, and local requirements
* Maintain professional and collaborative relationships with clients, leadership, and sales teams to achieve company goals and personal performance goals
* Other client coordinator duties as assigned
Qualifications
Client Coordinator Qualifications:
* High School Diploma or equivalent
* 1+ years of sales and or customer service experience in a retail, restaurant or related in-person environment
* Required to work two (2) Saturdays per month
* Working knowledge of business tools (MS Office Suite, phone systems, Point of Sale systems, CRM)
* Proven track record of creating excellent customer experiences
* Ability to multitask and prioritize client experience, with clinic operational duties
* Ability to operate with a high degree of integrity and confidentiality with sensitive, customer health-related information
* Ability to gain a working knowledge on products and services to assist with client questions
* Rapid learner with the ability to grasp concepts and protocol
* Maintaining a professional appearance and demeanor at all times
* Ability to work in dynamic, fast paced environment, and keep up with a high volume of activity and continuous growth/change
* Clear and engaging communication skills, including effective written and oral
WHY IDEAL IMAGE?
Compensation:
* Competitive compensation and bonus opportunities
Additional benefits:
* Discounted cosmetic treatments for employee, family, and friends
* Cosmetic products discount
* 401k Plan with Employer Match
* Supplemental voluntary benefits with Allstate
* Discounted fitness membership
* Access to Tickets at Work (discounted tickets, products, services, and more)
* Promotional opportunities!
* Amazing company culture!
* And more!
Physical Demands and Cognitive Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation requests that do not cause undue hardship to the company may be approved to enable individuals with disabilities to perform the essential functions, if that would not hinder or prevent performance of duties or be of a safety concern.
Key to denote % of time requirements necessary to perform essential functions of this job.
0% = Zero (O) 1-35% = Little (L) 36-70% = Moderate (M) 71-100% = Great (G)
Physical Requirements: Light: Lifting 0-10 pds. Moderate: Lifting 0-25 pds. Heavy: Lifting 25+ pds.
L - Bending/stooping
L - Reaching above/below the waist
L - Pushing/pulling movements
L - Climbing stairs / ladders
L - Standing
0 - Kneeling
G - Sitting
M - Walking
L - Lifting
0 -Taste/Smell
G-Typing
G -Color / Depth perception
G - Fine hand & finger movements
L - Operate motor vehicle
G - Operate various equipment
Working Conditions and Schedules:
G - Interacting with co-workers, vendors, and customers.
L - Exposed at times to fumes or airborne particles, toxic or caustic chemicals, extreme heat, risk of electrical shock, and vibration.
L - Exposed to various noise levels (L= private office, M= showroom/service area, G= jackhammer/metal works/heavy equipment)
G - Office machines, phones, fax, computers, postage meter, etc.
G - Working environment: non-private, varies from outside open parking lot, to showroom, to cubicle workspace, to adaptive office.
M - Available to work nights, weekends and holidays.
Necessary traits for this position: Seeing, Hearing, Talking* Reading* Writing*
Basic comprehension of English language using the traits* marked above for purposes of safety, management direction and job responsibility, and minimal third-party interaction.
Proficiency of the traits* marked above in the following languages for business letters, memos, customer interaction, presentations, demonstrations, employee direction, audits, etc: English, Spanish, French, Other
EEO
Ideal Image is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We celebrate diversity and are committed to creating an inclusive environment for all team members.
Auto-ApplyClient Coordinator (Part-Time)
Brandon, FL jobs
Job Description
Ideal Image is North America's #1 medical aesthetics brand, making personal aesthetics and wellness services more affordable, accessible, and effective than ever before. Ideal Image provides a personalized and premium experience that delivers real results and empowers women through every step of their self-care journey. Come join us as we redefine the beauty ideal.
The Client Coordinator directly supports the sales and operational performance of the clinic through customer engagement and loyalty activities. The Client Coordinator will meet and greet all incoming clients. They foster and nurture positive relationships with clients and ensure all procedures, practices, client interactions, and environmental factors unequivocally promote and achieve a favorable client experience.
Responsibilities
Client Experience:
Greets clients and visitors into the clinic by standing and extending a warm welcome
Answers the phone, and can accurately manage multiple client priorities (troubleshooting calls, schedules, and clinic operational activities)
Provide world class customer service to establish and maintain relationships with clients to ensure overall satisfaction while growing and retaining clients
Manage treatment book schedules through assisting clients with scheduling needs and schedule optimization
Assists client by checking them in and out including payment management
Provides clinic tours as needed to new clients
Actively recommend, promote, educate, and sell medical aesthetic services and products
Clinic Operations:
The client coordinator assists medical professionals in clinic by:
Verifying client information, medical history, and confirming purpose of visit in accordance with protocols
Chaperone services as needed
Ensures clinic email is reviewed and handled accordingly
Maintains cleanliness of clinic, organizes, including cleaning of treatment rooms, stocking
Assist in inventory intake and recordkeeping, ordering supplies
HIPAA protected record keeping, including creation of medical charts, filing, storage management and archiving
Adheres to professional standards, policies, and procedures; and federal, state, and local requirements
Maintain professional and collaborative relationships with clients, leadership, and sales teams to achieve company goals and personal performance goals
Other client coordinator duties as assigned
Qualifications
Client Coordinator Qualifications:
High School Diploma or equivalent
1+ years of sales and or customer service experience in a retail, restaurant or related in-person environment
Required to work two (2) Saturdays per month
Working knowledge of business tools (MS Office Suite, phone systems, Point of Sale systems, CRM)
Proven track record of creating excellent customer experiences
Ability to multitask and prioritize client experience, with clinic operational duties
Ability to operate with a high degree of integrity and confidentiality with sensitive, customer health-related information
Ability to gain a working knowledge on products and services to assist with client questions
Rapid learner with the ability to grasp concepts and protocol
Maintaining a professional appearance and demeanor at all times
Ability to work in dynamic, fast paced environment, and keep up with a high volume of activity and continuous growth/change
Clear and engaging communication skills, including effective written and oral
WHY IDEAL IMAGE?
Compensation:
Competitive compensation and bonus opportunities
Additional benefits:
Discounted cosmetic treatments for employee, family, and friends
Cosmetic products discount
401k Plan with Employer Match
Supplemental voluntary benefits with Allstate
Discounted fitness membership
Access to Tickets at Work (discounted tickets, products, services, and more)
Promotional opportunities!
Amazing company culture!
And more!
Client Relationship Coordinator
Independence, OH jobs
Job Description
Rea is a growing Top 100 business advisory & accounting firm providing our clients services in tax, accounting, and business consulting. As a regional accounting and business consulting firm in Ohio, companies of all sizes consider us their trusted advisors, relying on us to help them grow beyond their expectations through a variety of accounting services and professional business counsel including Managed IT Services.
Under Rea Information Services, our team provides Trusted IT Services and Solutions to small and medium-sized organizations that want a safe, secure, and stable technology environment. Our mission is to provide exceptional customer service while using technology to help businesses grow stronger both now and in the future.
Here at Rea we have a ‘People First' culture and we focus on our employees' well-being and professional development. With over 400 professionals and offices throughout Ohio and Florida, our firm has a culture that respects a work-life balance for our team. We also provide competitive compensation and a robust benefits plan.
The Client Relationship Coordinator (CRC) is a primary relationship partner for assigned managed services clients. This role focuses on building trust, understanding client business goals, and ensuring clients are connected to the right technical experts to use technology effectively and securely.
The CRC does not “fix technology” directly. Instead, they own the client experience, translate business needs into actionable technical conversations, and coordinate with Rea Information Services technical teams to deliver solutions that help clients operate more efficiently, reduce risk, and plan for the future.
This position is ideal for someone who:
Enjoys working closely with clients and internal teams
Can understand business challenges and connect them to technology outcomes
Is organized, proactive, and comfortable leading structured client conversations
Wants to grow in an MSP environment without being a traditional salesperson
Core Responsibilities
Client Relationship Management
Serve as the primary point of contact for assigned clients
Build and maintain trusted client relationships through regular, proactive communication
Understand client business goals, operating challenges, and growth plans
Advocate for the client internally to ensure alignment between expectations and service delivery
Client Coordination & Advocacy
Coordinate engagement between clients and RIS technical experts (data services, engineering, security, service delivery)
Ensure client questions, concerns, and initiatives are routed to the appropriate subject matter experts
Track follow-through on action items, recommendations, and approved initiatives
Participate in issue escalation and resolution as a client advocate (not technical lead)
Business Reviews & Planning
Prepare and lead Quarterly Business Reviews (QBRs) in collaboration with technical teams
Present service trends, risks, improvements, and upcoming opportunities in a clear, business-focused manner
Help clients understand cybersecurity risks, IT posture, and improvement priorities at a high level
Assist clients with technology budgeting, roadmap discussions, and prioritization
Service & Contract Oversight
Monitor managed services contracts, SLAs, and renewals
Ensure services delivered align with client needs, priorities, and agreed-upon scope
Partner with service delivery leadership to address service quality concerns
Support renewals and contract changes in coordination with leadership
Growth & Engagement Responsibilities
Identify opportunities where additional services or projects may benefit the client
Collaborate with Business Development and technical leaders to scope solutions
Assist with proposal coordination and handoff once work is approved
Participate in marketing efforts such as client stories, educational content, or events (optional, based on interest and aptitude)
Liaison between client and service delivery teams for critical client issues for multiple and/or complex accounts to review issues, risks, service level agreements
High level of understanding of current information technology and cybersecurity risks needed to include in operational quarterly business reviews with clients
Nurture client relationships by actively building trust through consistent, honest, and regular client contact
Continuously develops product and services knowledge to better educate and advocate services with existing and prospective customers, translating customer's needs into solutions that solve business issues
Monitor adherence to contractual obligations (SLA/SLEs) and ensure deliverables meet client contractual requirements and are consistent with client priorities, time, budget and quality standards
Use of CRM, Business Review, and proposal systems, to manage pipeline and ensure integrity of data through accurate and timely entry as needed
Use of client management systems to document client interactions and ensure communication is effective and transparent across client and internal teams
Identify service and product sales opportunities within assigned accounts and manage proposal, acceptance, and service delivery hand-off processes
Attend assigned sales and pipeline meetings and ensure sales opportunities are compliant with company policy
Take part in marketing planning and execution processes
Participate in video marketing by creating various customer success, tech tips, and other video content
Collaborate with the Business Development Manager to ensure business opportunities are actively communicated.
Work with service delivery management to ensure exceptional service delivery
Secondary Duties
Work with Rea subject matter experts to advise customers on security best practices, policies, regulatory compliance, and cyber insurance requirements
Participate in root cause analysis and resolution of service delivery concerns
Knowledge, Skills, and Abilities
Strong relationship-building and interpersonal skills
Clear, confident written and verbal communication
Ability to translate business needs into technology-related discussions
Strong organization, task management, and follow-up discipline
Comfort coordinating across multiple teams and priorities
High attention to detail and documentation accuracy
Professional presence in client meetings and presentations
A Successful Client Relationship Coordinator:
Maintains strong, trusted client relationships with consistent engagement
Proactively identifies client needs before they become problems
Connects the right technical resources to the right clients at the right time
Runs effective, well-prepared QBRs that clients find valuable
Keeps client information, communication, and documentation accurate, current, and confidential
Helps clients feel confident that RIS understands their business-not just their technology
Requirements
Education
Bachelor's degree in Business, Information Technology, Cybersecurity, or related field
Equivalent experience considered in place of formal education
Experience
3+ years in an MSP, IT services, account management, customer success, or client-facing role
Familiarity with managed IT services, cybersecurity concepts, or technology consulting environments
Experience participating in or supporting QBRs or client review meetings
Technical Exposure (Not Hands-On)
Working knowledge of IT concepts such as:
Managed services
Cybersecurity fundamentals
Cloud services and infrastructure
Experience with PSA/CRM tools (ConnectWise Manage Microsoft CRM preferred)
Work Environment and Travel
Hybrid work environment (office and work-from-home)
Regular client meetings, including on-site visits and QBRs
Occasional travel for client engagement, training, or events
Benefits
Rea offers a wide variety of benefits to help support our employees' health, wellness and financial goals.
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development
Wellness Resources
Four (4) weeks PTO
Twelve (12) paid holidays, of which three (3) are floating holidays
Rea does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies without pre-approval from Rea's Talent team. Pre-approval is required before any external candidate can be submitted. Rea will not be responsible for fees related to unsolicited resumes and for candidates who are sent directly to our hiring managers.
Hiring Coordinator/Client Care Coordinator
Roseburg, OR jobs
Assistant Director About the Company
Almost Family, LLC is a company located in Roseburg, Oregon that is currently seeking a Hiring/Client Care Coordinator. In this role, you will have an opportunity to be part of a dedicated team focused on providing top-notch care to our clients.
Responsibilities
Assist with scheduling
Collaborate with the Director to develop and implement strategies for growth
Assist with Intakes of new clients
Maintain employee and client records
Participate in hiring, training, staff members
Ensure compliance with company policies and regulations
Assist in developing and maintaining relationships with clients and caregivers/DSP's
Requirements
A minimum of 1-2 years of In-Home Care/ IDD experience
Strong Organizational Skills
Excellent communication and interpersonal skills
Knowledge of industry regulations and best practices
Ability to multitask and prioritize tasks effectively
Proficiency in Microsoft Office Suite
Compensation
Competitive wage of $22-25 per hour
Health Benefits (Medical, Vision, and Dental)
Progressive PTO Plan
Paid Holidays
Growth and Professional Development Opportunities
About the Company
Almost Family, LLC is a leading provider of in-home care services in Bend, Oregon. We are committed to delivering the highest quality care to our clients and making a positive impact in their lives. With a focus on compassionate and personalized care, we strive to enhance the well-being and independence of our clients.
Auto-ApplyClient Relationship Coordinator
Massillon, OH jobs
Rea is a growing Top 100 business advisory & accounting firm providing our clients services in tax, accounting, and business consulting. As a regional accounting and business consulting firm in Ohio, companies of all sizes consider us their trusted advisors, relying on us to help them grow beyond their expectations through a variety of accounting services and professional business counsel including Managed IT Services.
Under Rea Information Services, our team provides Trusted IT Services and Solutions to small and medium-sized organizations that want a safe, secure, and stable technology environment. Our mission is to provide exceptional customer service while using technology to help businesses grow stronger both now and in the future.
Here at Rea we have a ‘People First' culture and we focus on our employees' well-being and professional development. With over 400 professionals and offices throughout Ohio and Florida, our firm has a culture that respects a work-life balance for our team. We also provide competitive compensation and a robust benefits plan.
The Client Relationship Coordinator (CRC) is a primary relationship partner for assigned managed services clients. This role focuses on building trust, understanding client business goals, and ensuring clients are connected to the right technical experts to use technology effectively and securely.
The CRC does not “fix technology” directly. Instead, they own the client experience, translate business needs into actionable technical conversations, and coordinate with Rea Information Services technical teams to deliver solutions that help clients operate more efficiently, reduce risk, and plan for the future.
This position is ideal for someone who:
Enjoys working closely with clients and internal teams
Can understand business challenges and connect them to technology outcomes
Is organized, proactive, and comfortable leading structured client conversations
Wants to grow in an MSP environment without being a traditional salesperson
Core Responsibilities
Client Relationship Management
Serve as the primary point of contact for assigned clients
Build and maintain trusted client relationships through regular, proactive communication
Understand client business goals, operating challenges, and growth plans
Advocate for the client internally to ensure alignment between expectations and service delivery
Client Coordination & Advocacy
Coordinate engagement between clients and RIS technical experts (data services, engineering, security, service delivery)
Ensure client questions, concerns, and initiatives are routed to the appropriate subject matter experts
Track follow-through on action items, recommendations, and approved initiatives
Participate in issue escalation and resolution as a client advocate (not technical lead)
Business Reviews & Planning
Prepare and lead Quarterly Business Reviews (QBRs) in collaboration with technical teams
Present service trends, risks, improvements, and upcoming opportunities in a clear, business-focused manner
Help clients understand cybersecurity risks, IT posture, and improvement priorities at a high level
Assist clients with technology budgeting, roadmap discussions, and prioritization
Service & Contract Oversight
Monitor managed services contracts, SLAs, and renewals
Ensure services delivered align with client needs, priorities, and agreed-upon scope
Partner with service delivery leadership to address service quality concerns
Support renewals and contract changes in coordination with leadership
Growth & Engagement Responsibilities
Identify opportunities where additional services or projects may benefit the client
Collaborate with Business Development and technical leaders to scope solutions
Assist with proposal coordination and handoff once work is approved
Participate in marketing efforts such as client stories, educational content, or events (optional, based on interest and aptitude)
Liaison between client and service delivery teams for critical client issues for multiple and/or complex accounts to review issues, risks, service level agreements
High level of understanding of current information technology and cybersecurity risks needed to include in operational quarterly business reviews with clients
Nurture client relationships by actively building trust through consistent, honest, and regular client contact
Continuously develops product and services knowledge to better educate and advocate services with existing and prospective customers, translating customer's needs into solutions that solve business issues
Monitor adherence to contractual obligations (SLA/SLEs) and ensure deliverables meet client contractual requirements and are consistent with client priorities, time, budget and quality standards
Use of CRM, Business Review, and proposal systems, to manage pipeline and ensure integrity of data through accurate and timely entry as needed
Use of client management systems to document client interactions and ensure communication is effective and transparent across client and internal teams
Identify service and product sales opportunities within assigned accounts and manage proposal, acceptance, and service delivery hand-off processes
Attend assigned sales and pipeline meetings and ensure sales opportunities are compliant with company policy
Take part in marketing planning and execution processes
Participate in video marketing by creating various customer success, tech tips, and other video content
Collaborate with the Business Development Manager to ensure business opportunities are actively communicated.
Work with service delivery management to ensure exceptional service delivery
Secondary Duties
Work with Rea subject matter experts to advise customers on security best practices, policies, regulatory compliance, and cyber insurance requirements
Participate in root cause analysis and resolution of service delivery concerns
Knowledge, Skills, and Abilities
Strong relationship-building and interpersonal skills
Clear, confident written and verbal communication
Ability to translate business needs into technology-related discussions
Strong organization, task management, and follow-up discipline
Comfort coordinating across multiple teams and priorities
High attention to detail and documentation accuracy
Professional presence in client meetings and presentations
A Successful Client Relationship Coordinator:
Maintains strong, trusted client relationships with consistent engagement
Proactively identifies client needs before they become problems
Connects the right technical resources to the right clients at the right time
Runs effective, well-prepared QBRs that clients find valuable
Keeps client information, communication, and documentation accurate, current, and confidential
Helps clients feel confident that RIS understands their business-not just their technology
Requirements
Education
Bachelor's degree in Business, Information Technology, Cybersecurity, or related field
Equivalent experience considered in place of formal education
Experience
3+ years in an MSP, IT services, account management, customer success, or client-facing role
Familiarity with managed IT services, cybersecurity concepts, or technology consulting environments
Experience participating in or supporting QBRs or client review meetings
Technical Exposure (Not Hands-On)
Working knowledge of IT concepts such as:
Managed services
Cybersecurity fundamentals
Cloud services and infrastructure
Experience with PSA/CRM tools (ConnectWise Manage Microsoft CRM preferred)
Work Environment and Travel
Hybrid work environment (office and work-from-home)
Regular client meetings, including on-site visits and QBRs
Occasional travel for client engagement, training, or events
Benefits
Rea offers a wide variety of benefits to help support our employees' health, wellness and financial goals.
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development
Wellness Resources
Four (4) weeks PTO
Twelve (12) paid holidays, of which three (3) are floating holidays
Rea does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies without pre-approval from Rea's Talent team. Pre-approval is required before any external candidate can be submitted. Rea will not be responsible for fees related to unsolicited resumes and for candidates who are sent directly to our hiring managers.
Auto-ApplyClient Relationship Coordinator
Massillon, OH jobs
Job Description
Rea is a growing Top 100 business advisory & accounting firm providing our clients services in tax, accounting, and business consulting. As a regional accounting and business consulting firm in Ohio, companies of all sizes consider us their trusted advisors, relying on us to help them grow beyond their expectations through a variety of accounting services and professional business counsel including Managed IT Services.
Under Rea Information Services, our team provides Trusted IT Services and Solutions to small and medium-sized organizations that want a safe, secure, and stable technology environment. Our mission is to provide exceptional customer service while using technology to help businesses grow stronger both now and in the future.
Here at Rea we have a ‘People First' culture and we focus on our employees' well-being and professional development. With over 400 professionals and offices throughout Ohio and Florida, our firm has a culture that respects a work-life balance for our team. We also provide competitive compensation and a robust benefits plan.
The Client Relationship Coordinator (CRC) is a primary relationship partner for assigned managed services clients. This role focuses on building trust, understanding client business goals, and ensuring clients are connected to the right technical experts to use technology effectively and securely.
The CRC does not “fix technology” directly. Instead, they own the client experience, translate business needs into actionable technical conversations, and coordinate with Rea Information Services technical teams to deliver solutions that help clients operate more efficiently, reduce risk, and plan for the future.
This position is ideal for someone who:
Enjoys working closely with clients and internal teams
Can understand business challenges and connect them to technology outcomes
Is organized, proactive, and comfortable leading structured client conversations
Wants to grow in an MSP environment without being a traditional salesperson
Core Responsibilities
Client Relationship Management
Serve as the primary point of contact for assigned clients
Build and maintain trusted client relationships through regular, proactive communication
Understand client business goals, operating challenges, and growth plans
Advocate for the client internally to ensure alignment between expectations and service delivery
Client Coordination & Advocacy
Coordinate engagement between clients and RIS technical experts (data services, engineering, security, service delivery)
Ensure client questions, concerns, and initiatives are routed to the appropriate subject matter experts
Track follow-through on action items, recommendations, and approved initiatives
Participate in issue escalation and resolution as a client advocate (not technical lead)
Business Reviews & Planning
Prepare and lead Quarterly Business Reviews (QBRs) in collaboration with technical teams
Present service trends, risks, improvements, and upcoming opportunities in a clear, business-focused manner
Help clients understand cybersecurity risks, IT posture, and improvement priorities at a high level
Assist clients with technology budgeting, roadmap discussions, and prioritization
Service & Contract Oversight
Monitor managed services contracts, SLAs, and renewals
Ensure services delivered align with client needs, priorities, and agreed-upon scope
Partner with service delivery leadership to address service quality concerns
Support renewals and contract changes in coordination with leadership
Growth & Engagement Responsibilities
Identify opportunities where additional services or projects may benefit the client
Collaborate with Business Development and technical leaders to scope solutions
Assist with proposal coordination and handoff once work is approved
Participate in marketing efforts such as client stories, educational content, or events (optional, based on interest and aptitude)
Liaison between client and service delivery teams for critical client issues for multiple and/or complex accounts to review issues, risks, service level agreements
High level of understanding of current information technology and cybersecurity risks needed to include in operational quarterly business reviews with clients
Nurture client relationships by actively building trust through consistent, honest, and regular client contact
Continuously develops product and services knowledge to better educate and advocate services with existing and prospective customers, translating customer's needs into solutions that solve business issues
Monitor adherence to contractual obligations (SLA/SLEs) and ensure deliverables meet client contractual requirements and are consistent with client priorities, time, budget and quality standards
Use of CRM, Business Review, and proposal systems, to manage pipeline and ensure integrity of data through accurate and timely entry as needed
Use of client management systems to document client interactions and ensure communication is effective and transparent across client and internal teams
Identify service and product sales opportunities within assigned accounts and manage proposal, acceptance, and service delivery hand-off processes
Attend assigned sales and pipeline meetings and ensure sales opportunities are compliant with company policy
Take part in marketing planning and execution processes
Participate in video marketing by creating various customer success, tech tips, and other video content
Collaborate with the Business Development Manager to ensure business opportunities are actively communicated.
Work with service delivery management to ensure exceptional service delivery
Secondary Duties
Work with Rea subject matter experts to advise customers on security best practices, policies, regulatory compliance, and cyber insurance requirements
Participate in root cause analysis and resolution of service delivery concerns
Knowledge, Skills, and Abilities
Strong relationship-building and interpersonal skills
Clear, confident written and verbal communication
Ability to translate business needs into technology-related discussions
Strong organization, task management, and follow-up discipline
Comfort coordinating across multiple teams and priorities
High attention to detail and documentation accuracy
Professional presence in client meetings and presentations
A Successful Client Relationship Coordinator:
Maintains strong, trusted client relationships with consistent engagement
Proactively identifies client needs before they become problems
Connects the right technical resources to the right clients at the right time
Runs effective, well-prepared QBRs that clients find valuable
Keeps client information, communication, and documentation accurate, current, and confidential
Helps clients feel confident that RIS understands their business-not just their technology
Requirements
Education
Bachelor's degree in Business, Information Technology, Cybersecurity, or related field
Equivalent experience considered in place of formal education
Experience
3+ years in an MSP, IT services, account management, customer success, or client-facing role
Familiarity with managed IT services, cybersecurity concepts, or technology consulting environments
Experience participating in or supporting QBRs or client review meetings
Technical Exposure (Not Hands-On)
Working knowledge of IT concepts such as:
Managed services
Cybersecurity fundamentals
Cloud services and infrastructure
Experience with PSA/CRM tools (ConnectWise Manage Microsoft CRM preferred)
Work Environment and Travel
Hybrid work environment (office and work-from-home)
Regular client meetings, including on-site visits and QBRs
Occasional travel for client engagement, training, or events
Benefits
Rea offers a wide variety of benefits to help support our employees' health, wellness and financial goals.
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development
Wellness Resources
Four (4) weeks PTO
Twelve (12) paid holidays, of which three (3) are floating holidays
Rea does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies without pre-approval from Rea's Talent team. Pre-approval is required before any external candidate can be submitted. Rea will not be responsible for fees related to unsolicited resumes and for candidates who are sent directly to our hiring managers.
Client Relationship Coordinator
Wooster, OH jobs
Job Description
Rea is a growing Top 100 business advisory & accounting firm providing our clients services in tax, accounting, and business consulting. As a regional accounting and business consulting firm in Ohio, companies of all sizes consider us their trusted advisors, relying on us to help them grow beyond their expectations through a variety of accounting services and professional business counsel including Managed IT Services.
Under Rea Information Services, our team provides Trusted IT Services and Solutions to small and medium-sized organizations that want a safe, secure, and stable technology environment. Our mission is to provide exceptional customer service while using technology to help businesses grow stronger both now and in the future.
Here at Rea we have a ‘People First' culture and we focus on our employees' well-being and professional development. With over 400 professionals and offices throughout Ohio and Florida, our firm has a culture that respects a work-life balance for our team. We also provide competitive compensation and a robust benefits plan.
The Client Relationship Coordinator (CRC) is a primary relationship partner for assigned managed services clients. This role focuses on building trust, understanding client business goals, and ensuring clients are connected to the right technical experts to use technology effectively and securely.
The CRC does not “fix technology” directly. Instead, they own the client experience, translate business needs into actionable technical conversations, and coordinate with Rea Information Services technical teams to deliver solutions that help clients operate more efficiently, reduce risk, and plan for the future.
This position is ideal for someone who:
Enjoys working closely with clients and internal teams
Can understand business challenges and connect them to technology outcomes
Is organized, proactive, and comfortable leading structured client conversations
Wants to grow in an MSP environment without being a traditional salesperson
Core Responsibilities
Client Relationship Management
Serve as the primary point of contact for assigned clients
Build and maintain trusted client relationships through regular, proactive communication
Understand client business goals, operating challenges, and growth plans
Advocate for the client internally to ensure alignment between expectations and service delivery
Client Coordination & Advocacy
Coordinate engagement between clients and RIS technical experts (data services, engineering, security, service delivery)
Ensure client questions, concerns, and initiatives are routed to the appropriate subject matter experts
Track follow-through on action items, recommendations, and approved initiatives
Participate in issue escalation and resolution as a client advocate (not technical lead)
Business Reviews & Planning
Prepare and lead Quarterly Business Reviews (QBRs) in collaboration with technical teams
Present service trends, risks, improvements, and upcoming opportunities in a clear, business-focused manner
Help clients understand cybersecurity risks, IT posture, and improvement priorities at a high level
Assist clients with technology budgeting, roadmap discussions, and prioritization
Service & Contract Oversight
Monitor managed services contracts, SLAs, and renewals
Ensure services delivered align with client needs, priorities, and agreed-upon scope
Partner with service delivery leadership to address service quality concerns
Support renewals and contract changes in coordination with leadership
Growth & Engagement Responsibilities
Identify opportunities where additional services or projects may benefit the client
Collaborate with Business Development and technical leaders to scope solutions
Assist with proposal coordination and handoff once work is approved
Participate in marketing efforts such as client stories, educational content, or events (optional, based on interest and aptitude)
Liaison between client and service delivery teams for critical client issues for multiple and/or complex accounts to review issues, risks, service level agreements
High level of understanding of current information technology and cybersecurity risks needed to include in operational quarterly business reviews with clients
Nurture client relationships by actively building trust through consistent, honest, and regular client contact
Continuously develops product and services knowledge to better educate and advocate services with existing and prospective customers, translating customer's needs into solutions that solve business issues
Monitor adherence to contractual obligations (SLA/SLEs) and ensure deliverables meet client contractual requirements and are consistent with client priorities, time, budget and quality standards
Use of CRM, Business Review, and proposal systems, to manage pipeline and ensure integrity of data through accurate and timely entry as needed
Use of client management systems to document client interactions and ensure communication is effective and transparent across client and internal teams
Identify service and product sales opportunities within assigned accounts and manage proposal, acceptance, and service delivery hand-off processes
Attend assigned sales and pipeline meetings and ensure sales opportunities are compliant with company policy
Take part in marketing planning and execution processes
Participate in video marketing by creating various customer success, tech tips, and other video content
Collaborate with the Business Development Manager to ensure business opportunities are actively communicated.
Work with service delivery management to ensure exceptional service delivery
Secondary Duties
Work with Rea subject matter experts to advise customers on security best practices, policies, regulatory compliance, and cyber insurance requirements
Participate in root cause analysis and resolution of service delivery concerns
Knowledge, Skills, and Abilities
Strong relationship-building and interpersonal skills
Clear, confident written and verbal communication
Ability to translate business needs into technology-related discussions
Strong organization, task management, and follow-up discipline
Comfort coordinating across multiple teams and priorities
High attention to detail and documentation accuracy
Professional presence in client meetings and presentations
A Successful Client Relationship Coordinator:
Maintains strong, trusted client relationships with consistent engagement
Proactively identifies client needs before they become problems
Connects the right technical resources to the right clients at the right time
Runs effective, well-prepared QBRs that clients find valuable
Keeps client information, communication, and documentation accurate, current, and confidential
Helps clients feel confident that RIS understands their business-not just their technology
Requirements
Education
Bachelor's degree in Business, Information Technology, Cybersecurity, or related field
Equivalent experience considered in place of formal education
Experience
3+ years in an MSP, IT services, account management, customer success, or client-facing role
Familiarity with managed IT services, cybersecurity concepts, or technology consulting environments
Experience participating in or supporting QBRs or client review meetings
Technical Exposure (Not Hands-On)
Working knowledge of IT concepts such as:
Managed services
Cybersecurity fundamentals
Cloud services and infrastructure
Experience with PSA/CRM tools (ConnectWise Manage Microsoft CRM preferred)
Work Environment and Travel
Hybrid work environment (office and work-from-home)
Regular client meetings, including on-site visits and QBRs
Occasional travel for client engagement, training, or events
Benefits
Rea offers a wide variety of benefits to help support our employees' health, wellness and financial goals.
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development
Wellness Resources
Four (4) weeks PTO
Twelve (12) paid holidays, of which three (3) are floating holidays
Rea does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies without pre-approval from Rea's Talent team. Pre-approval is required before any external candidate can be submitted. Rea will not be responsible for fees related to unsolicited resumes and for candidates who are sent directly to our hiring managers.
Client Associate
Clayton, MO jobs
About this role:
Wells Fargo is seeking a Client Associate in Wealth and Investment Management as part of Wells Fargo Advisors. Learn more about the career areas and business divisions at wellsfargojobs.com.
In this role you will:
Assist Financial Advisor(s) colleagues with service and operational related activities such as providing service to clients via telephone, direct interaction and/or written correspondence
Facilitate Financial Advisor and client requests for account related information and/or quotes
Schedule and prepare for appointments with new or prospective clients
Establish and service client accounts, prepare forms, research account inquiries and/or issues, and enter security order tickets after being approved by the Financial Advisor(s)
Execute various administrative functions for the Financial Advisor(s) and Branch Management including, but not limited to, tracking referrals, assisting with marketing related activities, establishing, and maintaining files to meet the firm's regulatory requirements
Establish and maintain filing and record keeping necessary to support efforts to service and grow client relationships
Acts as the liaison for all referral sources by reviewing paperwork for completeness and forwarding to management for review when applicable
Required Qualifications:
2+ years of Brokerage and Client Services experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Brokerage client support experience or financial services industry experience
Administrative support experience in financial services
Experience interacting directly with customers
Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
Client service focus with the ability to listen to customer needs and recommend solutions
Ability to prioritize work, meet deadlines, achieve goals, and work in a dynamic and complex environment
Job Expectations:
Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process.
This position is subject to FINRA background screening requirements. Candidates must successfully complete and pass a background check prior to hire. In accordance with FINRA rules, individuals who are subject to statutory disqualification are not eligible to be associated with a FINRA-registered broker-dealer. Successful candidates must also meet and comply with ongoing regulatory obligations, which include periodic screening and mandatory reporting of certain incidents.
This position is not eligible for Visa sponsorship.
Posting location:
190 Carondelet Plz
CLAYTON, MO 63105
Posting End Date:
21 Dec 2025
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Auto-ApplySenior Registered Client Associate
Irvine, CA jobs
About this role:
Wells Fargo is seeking a Senior Registered Client Associate in Wealth and Investment Management as part of Wells Fargo Advisors. Learn more about the career areas and business divisions at wellsfargojobs.com.
In this role you will:
Assist Financial Advisor(s) with sales, service, and operational related activities such as providing service to clients via telephone, direct interaction and/or written correspondence
Facilitate Financial Advisor and client requests for account related information and/or quotes, schedule and prepare for appointments with new or prospective clients, establish and service client accounts, prepare forms, research account inquiries and/or issues
Execute various administrative functions for the Financial Advisor(s) and Branch Management including, but not limited to, tracking referrals, coordinating, and executing marketing campaigns, establishing and maintaining files to meet the firm's regulatory requirements, and establishing and maintaining filing and record keeping necessary to support efforts to service and grow client relationships
Act as the liaison for all referral sources by reviewing paperwork for completeness and forwarding to management for review when applicable
Utilize prior experience in the Registered Client Associate role to anticipate and proactively seek resolutions to client and business-related issues
Demonstrate seasoned judgment by handling complex clients with a high degree of professionalism
Viewed by peers as a subject matter expert and sought by others for advice or guidance
Provide knowledge and systems support to branch personnel and training for entry-level Client Associates
Required Qualifications:
4+ years of Brokerage and Client Services experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
US Only: Successfully completed Financial Industry Regulatory Authority (FINRA) Series 7 and 63 examinations (or FINRA recognized equivalents) sufficient to qualify for immediate FINRA registration
Desired qualifications:
Brokerage client support experience
Administrative support experience in financial services
Experience interacting directly with customers
Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
Client service focus with the ability to listen to customer needs and recommend solutions
Ability to prioritize work, meet deadlines, achieve goals, and work in a dynamic and complex environment
Job expectations:
US only: Obtaining and/or maintaining appropriate FINRA license(s) is required for ongoing employment in this position. Compliance with state law registration and licensing requirements is mandatory. In addition to state registration and licensing requirements, specific product licenses or SAFE licensing may apply. Additional requirements include meeting enhanced financial fitness and criminal background standards. Wells Fargo will initiate the FINRA licensing review process at the time of offer acceptance. For specific FINRA qualification exams obtained after 9/30/2018, the Securities Industry Essentials (SIE) exam co-requisite is required
Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process
This position is subject to FINRA background screening requirements. Candidates must successfully complete and pass a background check prior to hire. In accordance with FINRA rules, individuals who are subject to statutory disqualification are not eligible to be associated with a FINRA-registered broker-dealer. Successful candidates must also meet and comply with ongoing regulatory obligations, which include periodic screening and mandatory reporting of certain incidents.
This position is not eligible for Visa sponsorship.
Posting location: 5 Park Plz IRVINE, CA 92614
California Pay Range: 34.62 - 52.40 USD Hourly
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$34.62 - $52.40
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
Posting End Date:
24 Dec 2025
*
Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Auto-ApplyCase Management Coordinator
Sacramento, CA jobs
Provides case management services to a limited caseload of low-risk patients. Coordinates with patients and their caregivers to evaluate needs, goals, and current services. Determines initial eligibility, benefits, and education for all admissions, assessing medical necessity and required level of care to inform physicians. Enters authorization data. Partners in the development of a client-focused case management plan in collaboration with healthcare team, patient, and caregivers that is consistent with regulatory, accreditation, and regional guidelines. Supports patients with gaining access to care based on their needs, making referrals as appropriate. Coordinates resources and services to assure continuity and quality of care. Attends case management rounds with clinician and supports the review of authorizations and diagnoses as needed. Assesses patient progress toward treatment milestones and care plan goals. Assists with identifying barriers to achieving goals and ensures that they are discussed with the patient and care team thoroughly. Assists with verifying that all services remain consistent with established guidelines and standards. Documents the patients case in all medical files. Reviews benefits/services available to patients, caregivers, and other members of the community and assists with problem solving identified concerns. Identifies patients ready for disposition planning activities. Develops and communicates a comprehensive disposition plan in collaboration with the patient, caregivers, physician, nurses, social services, and other healthcare providers and agencies. Obtains authorizations as needed for patient services. Attends professional seminars, workshops, and approved educational programs and workshops. Monitors operational team data and key metrics applied to own work. Makes suggestions for change or improvement as needed. Ensures adherence to policies to meet regulatory requirements.
Essential Responsibilities:
Pursues effective relationships with others by sharing resources, information, and knowledge with coworkers and members. Listens to, addresses, and seeks performance feedback. Pursues self-development; acknowledges strengths and weaknesses based on career goals and takes appropriate development action to leverage / improve them. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work. Assesses and responds to the needs of others to support a business outcome.
Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; follows procedures and policies, and applies data and resources to support projects or initiatives with limited guidance and/or sponsorship. Collaborates with others to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports the completion of priorities, deadlines, and expectations. Identifies and speaks up for ways to address improvement opportunities.
Assists in providing services related to the initial case assessment by: coordinating with patients and their families to evaluate needs, goals, and current services with day-to-day supervision; determining initial eligibility, benefits, and education for all admissions with day-to-day supervision; entering authorization data (e.g., authorization data regarding admitting/principle diagnoses, bed type(s), and disposition data for accuracy, after visit summary) with general guidance; supporting others in exploring options to assure that quality, cost-efficient care is provided; and leveraging working knowledge to assess medical necessity for hospital admission and required level of care to inform physicians.
Assists in monitoring and evaluating plan of care by: coordinating resources and services to assure continuity and quality of care; supporting the review and updating of authorizations, attending case management rounds with clinicians, and reviewing diagnoses as needed; contacting patients periodically to assess progress toward treatment milestones and care plan goals with day-to-day supervision; assisting with identifying barriers to achieving goals and ensuring that they are discussed with the patient and care team thoroughly; assisting with verifying that all services remain consistent with established guidelines and standards; and documenting/updating the patients case in all medical files with minimal guidance.
Assists in providing services related to the case-planning process by: partnering in the development of a client-focused case management plan with treatment goals based on the patients and familys/caregivers needs under limited guidance; collaborating with health-care team, patient, and caregivers to assure plan of care is safe, agreeable, and appropriate with guidance; and validating that the plan is consistent with regulatory, accreditation, and regional guidelines with some guidance.
Supports efforts to remain updated on current research, policies, and procedures by: coordinating with others to attend seminars, workshops, and approved educational programs and workshops specific to professional needs; contributing to the implementation of systems, processes, and methods to maintain team knowledge of community resources, with some guidance; analyzing operational team data and key metrics applied to own work with limited guidance; making suggestions for change or improvement as needed with minimal guidance; and learning about and adhering to policies and regulations impacting the teams work with minimal guidance.
Assists in services related to patient disposition by: assisting in identifying patients ready for disposition planning activities under guidance; beginning to develop, evaluate, coordinate, and communicate a comprehensive disposition plan in collaboration with the patient, family, physician, nurses, social services, and other healthcare providers and agencies; and obtaining authorizations/approvals as needed for services for the patient with day-to-day supervision.
Assists in connecting patients with existing services by: supporting patients with gaining access to care based on their needs and integrating or referring them into existing programs/services with minimal guidance; referring patients to outside entities, ambulatory case managers, care managers, social workers, and/or internal/external resources as appropriate with guidance; and gathering and summarizing information for making location-specific adaptations as necessary.
Assists others in serving as liaison between internal and external care by: reviewing benefits/services available based on regulations or specific coverage to patients, families, and other members of the community, and assisting with problem solving identified concerns with general supervision; providing case management to a limited caseload of low-risk patients referred to external facilities/agencies with general supervision; learning and applying standard strategies and concepts to propose recommendations in interdisciplinary team meetings with internal and/or external stakeholders with guidance; and leveraging working knowledge of the patients case to act as a resource for physicians, health plan administrators, and contracted vendors.Qualifications Minimum Qualifications:
Bachelors degree in Nursing or related field OR Minimum three (3) years of experience in case management or a directly related field.
Additional Requirements:
Knowledge, Skills, and Abilities (KSAs): Written Communication; Maintain Files and Records; Acts with Compassion; Business Relationship Management; Company Representation; Managing Diverse Relationships; Relationship Building; Member Service
Auto-ApplyClient Relations Specialist
Torrance, CA jobs
You are ...
a professional who is dedicated to outstanding customer satisfaction, a savvy software user who easily adopts new programs and processes, and a multitasker with attention to detail.
As part of the customer service team, you work out of the Anton Paar USA Western Regional Office in Torrance, CA. You interact with external and internal customers on every aspect of the pre-sales workflow. You will report to the Director of Client Relations in Ashland, VA. The salary range for this position is $23.20 - $26.25 per hour and depends on related experience. Anton Paar USA offers full benefits and a profit sharing contribution to your 401k retirement savings. We offer a $10,000 anniversary bonus every five years plus additional bonus opportunities.
We are ...
focused on selling and supporting Anton Paar's range of high-precision measuring instruments for physical, chemical, mechanical, and structural properties. A highly diverse, dynamic, and financially sound company, we have grown every year since our start in 1986. Our exceptionally high investment in R&D fuels industry-leading solutions throughout a vast range of the industrial and academic landscape, impacting nearly every product you use in daily life.
Anton Paar USA is a for-profit sales and service organization in the Anton Paar Group, privately owned by the charitable Santner Foundation with its headquarters in Graz, Austria.
#LI-#KJ1
Responsibilities & Qualifications
Responsibilities include:
Issuing price quotations, invoices, and optimizing shipping methods
Creating and maintaining electronic records in CRM and ERP
Processing orders from customers and web-shop
CRM key user status, including training, problem resolution, and liaison to world headquarters (Graz, Austria)
Skills and qualifications you will need:
Strong customer service skills
Excellent time management, organizational, and prioritizing skills
Associate's or Bachelor's degree in Business Administration or 3 years of experience in a professional environment client relations role
Ownership of assigned cases and detail-oriented mindset
We Offer
Life at Anton Paar is more than just work, with an employee-led In Motion Program organizing active social events during and outside working hours. We offer unique and rewarding positions with competitive salaries, an excellent benefits package, and opportunities for professional growth. We provide a drug free workplace and require pre-employment drug tests.
Anton Paar USA, Inc. considers all qualified candidates for this position.
This position is not eligible for current or future work authorization or visa sponsorship.
#LI-KJ1, #LI-Onsite
Auto-ApplyClient Experience Specialist (54124)
Camden, NJ jobs
Job Title: Client Experience Specialist - National Accounts Department: National Accounts Reports To: Director of National Accounts BASIC FUNCTION: Coordinating all national activity between the branch location and the account. Answering account questions, resolving complaints, and addressing emergency issues when needed. Handling the account quickly and efficiently to achieve the highest level of account satisfaction.
RESPONSIBILITIES:
* Maintain open communication with AFR's National Accounts regarding their orders, issue resolution, invoicing questions and concerns.
* Create cost analysis and quotes based on customer needs. Compose master lease to mirror quote.
* Maintain team folders• Create Kit to mirror updated quote
* Work with the Customer Service National Account Team to ensure seamless communication is maintained when contacted by their accounts.
* Train new staff members on policies, practices and NAV program
* Maintain national account customer cards to include accurate information for accounting contacts
* Prepare biweekly aging reports by collecting and analyzing information pulled from NAV for allnational accounts.
* Review all contracts prior to invoicing for accuracy. This includes working with operations to makesure all dispatch documents are posted, in order to eliminate delays with monthly invoicing.
* Create/Send monthly Invoices for all national accounts
* Utilize the customer's ledger to make collection efforts and discuss open invoices and accountbalances.
* Pull checks to evaluate payment, and educate the client on the information needed to apply paymentscorrectly
* Create/ Send Credit Memos, and Apply or Move Payments when needed
* Research leads and pass on to Account Manager to pursue
* Other duties requested by Account Manager as needed
SKILLS:
* Oral and written communication skills
* Customer relations, customer service and interpersonal relation skills
* Organization, planning, time management skills
* Professionalism and diplomacy skills
Client Experience Specialist (50525)
Camden, NJ jobs
Job Title: Client Experience Specialist - National Accounts Department: National Accounts Reports To: Director of National Accounts BASIC FUNCTION: Coordinating all national activity between the branch location and the account. Answering account questions, resolving complaints, and addressing emergency issues when needed. Handling the account quickly and efficiently to achieve the highest level of account satisfaction.
RESPONSIBILITIES:
* Maintain open communication with AFR's National Accounts regarding their orders, issue resolution, invoicing questions and concerns.
* Create cost analysis and quotes based on customer needs. Compose master lease to mirror quote.
* Maintain team folders• Create Kit to mirror updated quote
* Work with the Customer Service National Account Team to ensure seamless communication is maintained when contacted by their accounts.
* Train new staff members on policies, practices and NAV program
* Maintain national account customer cards to include accurate information for accounting contacts
* Prepare biweekly aging reports by collecting and analyzing information pulled from NAV for all national accounts.
* Review all contracts prior to invoicing for accuracy. This includes working with operations to make sure all dispatch documents are posted, in order to eliminate delays with monthly invoicing.
* Create/Send monthly Invoices for all national accounts
* Utilize the customer's ledger to make collection efforts and discuss open invoices and account balances.
* Pull checks to evaluate payment, and educate the client on the information needed to apply payments correctly
* Create/ Send Credit Memos, and Apply or Move Payments when needed
* Research leads and pass on to Account Manager to pursue
* Other duties requested by Account Manager as needed
SKILLS:
* Oral and written communication skills
* Customer relations, customer service and interpersonal relation skills
* Organization, planning, time management skills
* Professionalism and diplomacy skills