Working at Maximus

I could not find a pro.

Competition, lack of transparency.

I have no comment at all. Perks. Benefits! Joke

I have zero trust in leadership. My major concern is that this for profit entity would sell its soul for a contract.

Reestablish the basic purpose of Maximus and ensure adequate training and support for employees.

I did not prepare but if I had I would first and foremost evaluate its mission for consistency in its approach to employees.

I have not studied the industry average and cannot honestly answer this question.

Barely adequate and likely to decline in this anti DEI environment.

Going home.

Skills complaint handling, CRM software, Microsoft office, PowerPoint, data entry, call center operations

It closed

Good health care

Continuing support, flexible hours, great work environment

BE more efficient

Relied on my past experience

Had a very diverse group, mainly dealing with Medicare and Insurance issues

Ability help others

Beats a blank

Harrisburg location has poor leadership likely contributing to the high attrition, uses programs that don't function properly causing major stress when performing your job duties, poorly managed, has no clue to true customer focus or customer service. The only company I ever worked for that doesn't use a time clock to record worked hrs, you manually keep track of your own hrs. - is this even legal?

No perks apply to me and the benefits are too expensive.

Choose not to answer.

Implement a time clock system. Truly build around customer service and build & improve employee skills to be more customer service driven.The con to this is that most of your operations & leadership employees have little to no call center experience, which explain why the call centers have issues being customer focused and seem to be more client focused.

Choose not to answer.

Below average.

When you need to use third party translating companies to translate the calls, not diverse enough.

When my callers express how unexpectedly pleasant and professional their call was. The end of my shift.

Plenty of over time

Easy to acculate points against you

PTO and bonuses during open season

The team work

That I can't stay with the company and transfer to another state

The bonus

I enjoyed the ability to be at home and the benefits.

I did not like that they were not diverse enough.

Remote

Money and the opportunity to grow

The managers were unfair and biased

The healthcare

I really like the pay and the hours I would work .

There was nothing I didnt really not like about working there. And coaching wasnt really that great either .

Incentives when always being on time and also the you could accumulate time off so thats great for emergencys or vacation

Low pay for massive amount of work, shorter break times, unbalanced work and family life, not enough PTO accumulation

Healthcare/1-2 week Vacation/ Sick days/401K and Work-Life Balance

Convenient schedule

Dislike call centers when clients are not happy

Retirement and medical

The ability to work from home

Pay rate is to low. I am searching for another job pay rate is higher and the ability to advance.

Health Insurance, Dental and vison

The people

Switching programs was not my favorite

The environment was peaceful and organized

Remote from home work.

Laid off due to lack of call volume. Not at fault for their business not working out.

Work from home

What I liked about working for Maximus was the experience & the clients each task was more challenging but worth it

The inpatients of my co-works

Honestly there isn’t any

Co workers

Pay/workload

PTO was the best thing about working at Maximus. We acquired PTO on weekly basis.

I learned a lot from this company and the staff was very friendly.

My hours were changed to a night shift and a 4-10 schedule.

I really enjoyed the atmosphere and wide range of opportunities they had available.

Company is receptive to employee requests. Great team leads and good working environment.

Currently on a limited contract. May or may not be extended due to course of Covid 19 pandemic.

Currently 100% remote. Room to advance.

My colleagues- because of the discrepancies at the leadership level - I felt very united and has a strong sense of camaraderie with middle management

Favoritism by leadership and disparity in salaries and titles- very top heavy at the senior level.

The freedom to plan events and incentive programs for employees. While the budget was sparse, it forced me to be more creative, and without a lot of oversight. It made me more resourceful, and my team closer because we depended on one another.

Working with a diverse workforce. Employee Relations issues. Change management. Keeping positive attitude during difficult situations.

Commute. Communication between departments lacking at times.

Pay and working with many great employees.

Advancement and opportunity to grow

Salary doesn't match my work

Learn every day new things, opportunity to voice my opinion

Pay and part time schedule.

Stressful environments because of calls.

Part time schedule.

Although the company is large, I get to work in a small office and help people in the community every day.

The learning process for the corporation is long, stressful, and confusing.

I have the freedom to make a difference in my area, and share my thoughts and ideas with my team.

I love the people that I work with. The work is relatively easy to understand and everyone is there to help.

I have too much free time. I feel like I was hired to do busy work, instead of making excellent decisions using data in order to increase efficiency or make smart business decisions.

401K match