Maximus Leadership

Beats a blank

Harrisburg location has poor leadership likely contributing to the high attrition, uses programs that don't function properly causing major stress when performing your job duties, poorly managed, has no clue to true customer focus or customer service. The only company I ever worked for that doesn't use a time clock to record worked hrs, you manually keep track of your own hrs. - is this even legal?

No perks apply to me and the benefits are too expensive.

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Implement a time clock system. Truly build around customer service and build & improve employee skills to be more customer service driven.The con to this is that most of your operations & leadership employees have little to no call center experience, which explain why the call centers have issues being customer focused and seem to be more client focused.

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Below average.

When you need to use third party translating companies to translate the calls, not diverse enough.

When my callers express how unexpectedly pleasant and professional their call was. The end of my shift.

The team work

That I can't stay with the company and transfer to another state

The bonus

Money and the opportunity to grow

The managers were unfair and biased

The healthcare

Company is receptive to employee requests. Great team leads and good working environment.

Currently on a limited contract. May or may not be extended due to course of Covid 19 pandemic.

Currently 100% remote. Room to advance.

My colleagues- because of the discrepancies at the leadership level - I felt very united and has a strong sense of camaraderie with middle management

Favoritism by leadership and disparity in salaries and titles- very top heavy at the senior level.

The freedom to plan events and incentive programs for employees. While the budget was sparse, it forced me to be more creative, and without a lot of oversight. It made me more resourceful, and my team closer because we depended on one another.

Working with a diverse workforce. Employee Relations issues. Change management. Keeping positive attitude during difficult situations.

Commute. Communication between departments lacking at times.

Pay and working with many great employees.

Although the company is large, I get to work in a small office and help people in the community every day.

The learning process for the corporation is long, stressful, and confusing.

I have the freedom to make a difference in my area, and share my thoughts and ideas with my team.