Description & Requirements Maximus is seeking a detail-oriented and experienced Quality Analyst. This role is responsible for conducting quality evaluations of staff performance, supporting calibration sessions, and ensuring alignment with client-defined quality standards. The ideal candidate will demonstrate strong analytical and communication skills, and a commitment to continuous improvement.
*Position is contingent upon contract award*
This is a fully remote role.
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to ******************
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Conduct internal audits for the quality assurance program to ensure that quality metric requirements of the project are being met.
- Collaborate in developing new procedures and update existing procedures when changes occur.
- Analyze reports on operational performance and provide solutions to identified issues.
- Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues.
- Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project.
- Analyze quality program data to identify trends and to develop and implement corrective action plans as appropriate.
- Assist with monitoring performance and meeting contractual requirements using system applications.
- Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows.
- Assist with staff training for the purpose of achieving and maintaining quality program goals.
- Analyze effectiveness of key initiatives and quality improvement efforts.
- Perform other duties as assigned by management.
• Participate in calibration sessions to ensure consistency and alignment in quality evaluations across the team.
• Utilize AI tools and technologies to support quality assurance activities, data analysis, and reporting.
• Assist the center with taking calls as needed to support operations and maintain service levels.
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
• Monitor agent interactions to ensure adherence to quality standards and provide timely, constructive feedback.
• Meet daily, weekly, and monthly monitoring goals by completing required evaluations, delivering timely feedback, and documenting results to support overall quality targets.
• Maintain strong organizational skills to effectively track monitors across different lines of business
• Collaborate in the development and revision of procedures in response to operational changes.
• Analyze operational and quality data to identify trends, gaps, and opportunities for improvement.
• Make recommendations based on data analysis to enhance performance and service delivery.
• Participate in and contribute to calibration sessions to ensure consistency in quality evaluations.
• Assist in training initiatives aimed at improving agent performance and overall quality scores.
• Support the creation and maintenance of staff resource materials, including guides, workflows, and reference documents.
• Utilize AI tools and technologies to enhance quality assurance processes, reporting, and decision-making.
• Take calls as needed to support center operations and maintain service levels.
• Participate in pilots and provide feedback from a quality assurance perspective to help inform improvements to quality metrics.
• Perform other duties as assigned by management.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
50,000.00
Maximum Salary
$
61,000.00
$76k-107k yearly est. Easy Apply 8d ago
Looking for a job?
Let Zippia find it for you.
Vice President-Federal Communications and Marketing (Hybrid Remote - McLean, VA / DC Area)
Maximus 4.3
Maximus job in Columbus, OH or remote
Description & Requirements Maximus is seeking a dynamic and experienced Vice President-Federal Communications and Marketing to join our innovative team. The ideal candidate will bridge the gap between technology, business process services and marketing in the Federal Government sector. In this role, you will be responsible for Team Leadership and Change Management in a large organization. The VP-Federal Communications and Marketing will collaborate with cross-functional teams to drive Federal solutions and offerings. If you are a strategic thinker with a passion for technology services and marketing, and if you thrive in a dynamic and collaborative environment, we invite you to apply to the position at Maximus.
This is a hybrid position with the need to go into the office a minimum of 3 days per week and occasionally attend meetings and/or events in the Tyson Corners, VA/ Washington, DC area. This position requires some travel. The selected candidate must live in this geographical area.
Key Areas of Responsibility
- Identify, plan, develop, and oversee differentiated and impactful marketing strategies/materials.
- Developing new programs for customer engagement including integrated marketing programs from concept to execution
- Drive Maximus Federal solutions and offerings.
- Manage digital and social media strategies across the federal market
- Build, manage, and coach a high-performing marketing team.
- Direct and support market research collection, analysis, interpretation of market data for short- and long- term market forecasts and reports.
- Work closely with the growth leaders to align sales and marketing strategies
- Maintain brand standards and ensure compliance across all marketing and communications channels.
- Build long-term relationships with employees, clients, government officials, and stakeholders.
- Serve as a collaborative and senior leader on the Maximus Communication & Marketing Team, helping to align strategy and outcomes across the company.
- Drive the implementation of marketing campaigns that meet business objectives and drive customer engagement.
- Develop relationships with associations, academia and industry partners to drive thought leadership and brand elevation.
This role will develop and oversee the Maximus Federal segment marketing strategy. Responsibilities include building brand visibility in the Federal marketplace, driving customer and partner engagement to support growth goals. This position will be responsible for developing annual marketing plans building strategy, managing the cross functional team and budget and, leveraging partner relationships, driving go-to-market solutions.
Qualifications:
-15+ years of experience in a Federal Marketing and Industry Analysis position including 7+ years managing a team.
-Previous experience at a corporation focused on the Federal sector.
-Bachelor's degree in Marketing, Business, or a related field; technical background and digital marketing are a plus. Additional experience in lieu of degree will be considered.
-MA degree in Marketing, Communication, or similar relevant field, preferred.
-Outstanding communication, presentation, and leadership skills.
-In-depth knowledge of the Federal sector.
-Critical thinker with problem-solving skills.
-Strong interpersonal and communication skills.
Key Competencies include the following: Marketing and Communication Strategies, Team Leadership, Technical Expertise, Cross-Functional Collaboration, Content Development, Sales Enablement, Product and Solutions Positioning and Change Management
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
216,155.00
Maximum Salary
$
292,455.00
$103k-192k yearly est. Easy Apply 5d ago
Reconciliation Representative (Onsite - San Diego, CA)
American Specialty Health 4.3
Remote or San Diego, CA job
American Specialty Health Incorporated (ASH) is seeking a Reconciliation Representative to join our Reconciliation department. The primary function of this position is to reconcile claims, including complex claims, for payment as per Explanation of Benefits from Health Plan Payors for 2-step accounts.
Hourly Salary Range
American Specialty Health complies with state and federal wage and hour laws and compensation depends upon candidate's qualifications, education, skill set, years of experience, and internal equity. $15.00 to $17.00 Hourly Wage Range.
Onsite Requirement
This position requires full-time onsite office work.
Responsibilities
* Reconciles, resolves, and researches 2-step claims and payments to ASH.
* Receives and sorts incoming mail including paper EOBs, faxes, Interoffice Mail, and Health Plan letters.
* Downloads electronic EOBs from Health Plan Portals.
* Count and scan EOBs and Health plan letters for distribution and track counts into daily inventory.
* Manually reconciles claims for payment from Health Plan Payors received by paper EOBs or spreadsheets.
* Makes calls to Health Plans to check status of claims which may include payment or underpayment. In addition will request claims to be reprocessed if denied in error.
* Uses Health Plan and TPA websites to check on claim status or reconcile claims.
* Reconciles claims from various reports including but not limited to 14-day reports, MO copay, fee schedule reports, unreconciled reports and rejected reports.
* Notifies supervisors of trends related to invalid denials by TPAs or Health Plans.
* Documents comments in internal notes fields in IHIS in addition to spreadsheets being worked.
* Meets department production and quality requirements.
* Maintains confidentiality of all claims documents, records, and claims related issues.
* Promotes a spirit of cooperation and understanding among all personnel.
* Attends organizational meetings and trainings as required.
* Attends department meetings.
* Adheres to organizational policies and procedures.
* Recognizes unique and/or problem situations within area of assigned responsibility. Researches and makes recommendations to Supervisor.
* Provides assistance and teamwork to Claims Department staff in accomplishment of routine duties and special projects.
* Performs other duties and responsibilities as assigned.
* Performs other duties as assigned
* Complies with all policies and standards
Qualifications
* High School Diploma or GED certificate required.
* 2 years with claims processing, computer, typing, 10 key and telephone skills required.
* Knowledge of Microsoft Word and Excel helpful
* Familiarity with Managed Care, HMO, PPO health plan provisions.
* Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
Core Competencies
* Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
* Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
* Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
* Ability to effectively organize, prioritize, multi-task and manage time.
* Demonstrated accuracy and productivity in a changing environment with constant interruptions.
* Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions.
* Ability to exercise strict confidentiality in all matters.
Mobility
* Primarily sedentary, able to sit for long periods of time.
Physical Requirements
* Ability to see, speak, and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to travel within and around the facility or Work from Home (WFH) environment. Capable of using a telephone, computer keyboard, and mouse. Ability to lift up to 10 lbs.
Environmental Conditions
* Usual office setting.
American Specialty Health is an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, related medical conditions, breastfeeding, and reproductive health decision-making), gender, gender identity, gender expression, race, color, religion (including religious dress and grooming practices), creed, national origin, citizenship, ancestry, physical or mental disability, legally-protected medical condition, marital status, age, sexual orientation, genetic information, military or veteran status, political affiliation, or any other basis protected by applicable local, federal or state law.
Please view Equal Employment Opportunity Posters provided by OFCCP here.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at ************** x6702.
ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
#LI-Remote #Recon 3Reconciliation #CustomerService #Support #Administration.
$15-17 hourly Auto-Apply 40d ago
Clinical Network Recruiter I (Entry level, Remote - $17/hr)
American Specialty Health 4.3
Remote job
American Specialty Health Incorporated is seeking a Clinical Network Recruiter I to join our Practitioner Contracting/Communications team. This position will make outbound sales type calls to prospective practitioners to encourage participation in our Clinical programs through ASHP/ASHG groups.
Remote Worker Considerations:
Candidates who are selected for this position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment. This remote/WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed. 100 down/20 up is recommended to support higher quality video meetings).
Responsibilities
* Interfaces with various practitioner types to promote American Specialty Health and to execute practitioner contracts.
* Makes outbound telephone calls to prospective practitioner types.
* Meets the minimum required outbound calls per day and per week, as specified by management.
* Utilizes contact management database.
* Adheres to standards and practices as outlined in the Practitioner Contracting/Communications Incentive Guidelines
* Submits weekly activity report to Supervisor as requested.
* Meets (minimum) monthly recruitment goals for applications received, as specified by management.
* Provides all applicable Agreements and Links to practitioners to review by utilizing ASHlink and other ASH resources. Supports department by assisting on special projects as directed.
* Participates in formal/informal training and team meetings.
Qualifications
* Associates degree required or equivalent experience. If equivalent experience, high school diploma required
* Minimum of one year experience in outbound sales and/or customer service.
* Strong verbal/telephone communication skills with a focus on reaching decision -makers.
* Proficient in MS Office.
* Organized, results oriented team player.
* Demonstrates the skill sets for knowledge and sales relationship building to include the ability to qualify clinical practitioners based on documented criteria, the ability to field and handle typical objections, and the ability to present information in a clear and concise format based on scripts provided.
Core Competencies
* Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
* Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
* Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
* Ability to effectively organize, prioritize, multi-task and manage time.
* Demonstrated accuracy and productivity in a changing environment with constant interruptions.
* Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions.
* Ability to exercise strict confidentiality in all matters.
Mobility
Ability to travel. Ability to sit and work within an office environment.
Physical Requirements
Ability to speak, see, and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to travel within and outside the facility. Ability to drive and travel by air. Ability to move up to 50 lbs. Capable of using a telephone and computer keyboard.
Environmental Conditions
Work-from-home (WFH) environment.
American Specialty Health is an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, related medical conditions, breastfeeding, and reproductive health decision-making), gender, gender identity, gender expression, race, color, religion (including religious dress and grooming practices), creed, national origin, citizenship, ancestry, physical or mental disability, legally-protected medical condition, marital status, age, sexual orientation, genetic information, military or veteran status, political affiliation, or any other basis protected by applicable local, federal or state law.
Please view Equal Employment Opportunity Posters provided by OFCCP here.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at ************** x6702.
ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
#LI-Remote #Fitness #Clinical #Recruit #Phone #Sales
$41k-66k yearly est. Auto-Apply 18d ago
Graphic (Web) Designer (Remote US)
Maximus Health 4.3
Remote Maximus Health job
is Remote (US, Canada, or Latin America)
No agencies please
Maximus (****************************** is a mission-driven consumer performance medicine company that empowers individuals to achieve their physical and cognitive peak through precision telehealth care. We are a high-growth, profitable company tailored to ambitious people who refuse to settle for average. We are backed by top Silicon Valley VCs such as Founders Fund and 8VC as well as leading angel investors/operators from companies like Bulletproof, Tinder, Coinbase, Daily Stoic, & Shopify.
About The Role
We're seeking a talented Graphic Designer to join our fast-growing team and help execute our creative marketing production across channels.
Reporting to the Creative Director, you'll be responsible for creating high-performing assets that convert prospects into customers across multiple channels, including our website, multi-platform content, advertising, and print. This role combines creative storytelling and sophisticated tastes with technical savvy and marketing best practices - all to scale our mission of optimizing human health.
Key ResponsibilitiesCreative Production
Design and produce high-quality, high-converting product pages, campaign landing pages, marketing assets, and advertisements for digital channels
Build web page layouts, applying brand design system and UX/UI best practices
Generate product-focused and human-centric imagery for use across platforms
Follow brand guidelines and ensure brand consistency across all touchpoints
Collaborate with marketing team to conceptualize and execute creative campaigns from brief to final delivery
Contribute design expertise and execution to other projects as required
Performance Marketing Focus
Understand ad performance metrics and then iterate based on data-driven insights
Work closely with Integrated Marketing and Paid Media teams to understand campaign objectives and creative requirements
Adapt high-performing creative concepts across multiple platforms and target demos
Maintain a fast-paced production schedule to support aggressive growth targets
Brand & Content Strategy
Stay current with DTC marketing trends, platform updates, and creative best practices
Contribute to creative strategy discussions and campaign planning sessions
Consistent, thoughtful application of visual identity system
Project Management & Collaboration
Manage multiple projects simultaneously using Asana for task tracking and deadline management
Coordinate with external agencies, influencers, and contractors as needed
Present creative concepts and final deliverables to internal stakeholders
Maintain organized asset libraries and version control systems
QualificationsTechnical Skills
Adobe Creative Suite for design across platforms
Figma for design collaboration and asset management
Asana for project management and workflow organization
Unbounce for marketing landing pages
Gen-AI creative tools including Veo, Sora, Nano Banana, and other emerging platforms
Experience & Background
4+ years of experience in graphic design
Proven track record creating marketing design that drives measurable results
DTC brand experience preferred - understanding of direct-to-consumer marketing strategies
Portfolio demonstrating high-performing work and sophisticated taste
Skills & Attributes
Strong understanding of performance marketing
Ability to work in a fast-paced environment with tight deadlines
Creative problem-solving skills with attention to detail
Ability to iterate based on performance insights
Ability to develop simple communications solutions for complex products and systems
Excellent communication skills and collaborative work style
Self-motivated with ability to work independently in a remote environment
Who You Are
Mission-driven individual passionate about improving people's health and wellness
Entrepreneurial mindset comfortable in a fast-paced, high-growth environment
Excellent communication and presentation skills
Strong project management abilities with attention to detail
Team player
What We Offer & Benefits
Flexible vacation/time-off policies - we manage energy, not time and promote work life flexibility
Exposure to top-tier leadership and a meritocratic culture where the best ideas win regardless of title.
Opportunity to work with a high-growth, science-backed brand changing the landscape of performance medicine.
Opportunity to make a meaningful impact on people's health and wellness
Fast-paced, entrepreneurial environment with significant growth opportunities
Full Suite: Medical, Dental, Vision, Life Insurance
Extended options exercise window for loyal employees (3 months for every year of service; e.g. 1 year for 4+ year employees)
Liquidity of options whenever available
$43k-64k yearly est. Auto-Apply 27d ago
Bilingual Health Specialist (RN, temporary, remote)
Maximus, Inc. 4.3
Remote Maximus, Inc. job
Description & Requirements Maximus is looking for a limited-service Bilingual Health Specialist position to fill. The Health Specialist role will support our CDC INFO program and will provide advanced and accurate clinical inquiry responses to health related, disease control and prevention issues, including questions related to bioterrorism, first responders and national emergency situations from medical and other health care professionals, educators, and government agencies.
* Must hold a current, active RN license
* Position is remote and temporary through August 31, 2026
* Must be available to work the occasional weekend or holiday depending on business needs
* Computer equipment is not provided for this project. See below for equipment requirements
* Will work an 8-hour day between Monday - Friday 8:00 AM - 8:00 PM EST
* Must pass a bilingual Spanish/English assessment
Essential Duties and Responsibilities:
* Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from consumers, educators or medical/health professionals.
* Provides medical subject matter expertise.
* Performs advanced database searches.
* Composes documents, reports, and correspondence.
* Documents all incoming inquiries.
* Participates in special projects as required.
Duties and Responsibilities:
* Provide subject matter expertise on CDC topics covered by CDC-INFO which includes, for example, HIV/AIDS, Immunizations, Environmental Health, NIOSH; Tuberculosis and Statistics.
* Respond to inquiries resulting from current events, such as food outbreaks, natural disasters and other events.
* Perform advanced database searches
* Perform assigned work in accordance with quality assurance measures
* Respond to medical personnel and clinicians in both verbal and written formats
Education and Experience Requirements:
* Bachelor's Degree in Nursing and current RN license is required.
* The ability to Read, Speak and Write in both English and Spanish is required.
* Experience in medical, scientific and public health discipline
* Clinical knowledge of and experience in CDC related topics.
* Proficient internet search skills.
* Working knowledge of Microsoft Office and ability to learn and utilize software applications
* Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
* Ability to work independently and communicate effectively
* Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
Please Note: This position requires a personal computer or laptop (Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3).
Home Office Requirements:
* Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to ******************
* Minimum 5mpbs upload speed
* Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router
* Personal computer or laptop (Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
* Private and secure work area and adequate power source
* Must currently and permanently reside in the Continental US
Minimum Requirements
* High School diploma or equivalent with 2-4 years of experience.
* May have additional training or education in area of specialization.
* Must be fluent in English and specified secondary language.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
$30k-53k yearly est. Easy Apply 5d ago
QA Test Manager
Maximus, Inc. 4.3
Remote Maximus, Inc. job
Description & Requirements We are looking for a skilled QA Test Manager to lead our software quality assurance efforts and ensure the delivery of high-performing, reliable solutions. In this role, you will manage a team of QA engineers and testers, define and implement test strategies, and oversee both manual and automated testing processes. You will collaborate closely with development, product, and operations teams to integrate testing into the software development lifecycle and maintain the highest standards of quality.
* This is a fully remote position with 10% travel. *
Why Maximus?
* Competitive Compensation - Quarterly bonuses based on performance included!
* ️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
* Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
* ️ Paid Time Off Package - Enjoy UTO, Holidays, and sick leave, along with Short and Long Term Disability coverage.
* Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
* Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
* Tuition Reimbursement - Invest in your ongoing education and development.
* Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
* Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
* Professional Development Opportunities- Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
* Accountable to ensure that the test team has full understanding of the business requirements and have the required information to begin initial test preparations.
* Participate in the business requirements reviews and anomaly reporting and tracking through closure.
* Accountable for thorough review and understanding of the business requirements by the test team and the test scenario definition begins.
* Provide guidance and training on the requirements elicitation process to the test team.
* Accountable to ensure that the test team is actively engaged in the analysis phase and fully understands the existing and future solution(s).
* Accountable for the creation of test scenarios that support the solution(s) and that those test scenarios provide adequate product coverage. Accountable for active test team participation in project peer reviews and /or test artifact peer reviews to ensure that test methodologies are followed and the test scenario content supports the scoped changes.
* Work with the PM to plan and prioritize release scope.
* Provide guidance and training on the requirements management and test preparation process to the test team.
* Accountable for thorough test team reviews of requirement changes and accurate updates to the supporting test scenarios based on requirement changes.
* Accountable for the adherence to change management procedures for the test scenarios.
* Accountable for active test team collaboration with the project team to ensure that the design specifications and the test scenarios support each other.
* Accountable for accurate test cases that support the solution(s) and maintain a high level of product coverage.
* Accountable to ensure that the test team is using MMS practices and tools.
* Accountable for a thorough initial review of test cases prior to project stakeholder review.
* Work with the project team to clarify use cases and/or requirements and acceptance criteria.
* Accountable for the active test team participation of test artifact peer reviews and processing anomalies to closure.
* Accountable for thorough test readiness reviews.
* Provide guidance and training on the technical design, test scenario, and test case methodology to the test team(s)
* Accountable for active test team participation in project peer reviews to ensure that test artifacts support the scoped changes.
* Accountable for the completion of test artifact peer reviews and finalized test cases for the software defects and enhancements.
* Accountable for completed anomalies.
* Work with the project team to prepare data sets and pre- requisites for the test cases. Accountable for on time data prep and complete pre-requisites.
* Accountable for completed test readiness reviews and completed action items.
* Assign test tasks and execute assigned test cases and log issues and defects.
* Provide test status and escalate issues to management.
* Accountable for complete, detailed, and accurate JIRAs.
* Provide guidance and training on the processes of development practices as related to the test environment, test execution, issue management and status reporting to the test team(s).
* Accountable for effective issue triage sessions to evaluate against existing functionality and determine outcome and priority.
* Accountable for test Team participation with Production Support.
* Provide guidance and training on effective issue management, severity and priority criteria, and test execution to the test team(s).
* Accountable for appropriate level of test resource participation with back end configuration changes or data preparation and any production support activities.
* Provide resource management, environment configuration requests and production support guidelines to the test teams and project teams.
* Accountable for proactive risk and issue identification, communication and tracking.
* Provide guidance and training for risk management, communication and issue tracking to the test team(s).
* Accountable for accurate reporting of test Team capacity, allocation and status to the PM and take action where appropriate.
* Accountable for accurate estimates and actual hours based on the project procedures.
* Accountable for team updates to JIRAs.
* Responsible for accurate requirements traceability throughout the release cycle.
* Provide guidance and training to the test teams on status reporting, total time accounting, estimation model, JIRA maintenance and traceability.
* Accountable for team compliance to the MAXIMUS standards and procedures.
* Responsible for adhering to established safety standards.
* Must be able to remain in a stationary position for an extended period of time.
* Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds.
* Work is constantly performed in an office environment.
* Perform other duties as necessary and assigned.
* Lead, mentor, and grow a team of software testers and QA engineers.
* Allocate resources effectively across projects and manage workload distribution.
* Foster a culture of continuous improvement and collaboration.
* Define and implement comprehensive test plans, test cases, and automation frameworks.
* Oversee manual and automated testing processes to ensure coverage and efficiency.
* Develop and enforce QA standards, best practices, documentation and metrics.
* Collaborate with development, product, and operations teams to integrate testing into the software development lifecycle
Minimum Requirements
* Bachelor's degree and 7-10 years of relevant experience or equivalent combination of education and experience required.
* Manages activities of two or more sections or departments.
* Exercises supervision in terms of costs, methods, and staffing.
* In some instances this manager may have subordinate supervisors and/or managers.
* Works on issues where analysis of situations or data requires an in- depth knowledge of organizational objectives.
* Implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results.
* Establishes and assures adherence to budgets, schedules, work plans, and performance requirements.
* Regularly interacts with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers.
* Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations, without damage to the relationship.
* Establishes operational objectives and work plans and delegates assignments to subordinates.
* Senior management reviews objectives to determine success of operation.
* Involved in developing, modifying and executing company policies that affect immediate operations and may also have company-wide effect.
Program Specific Requirements:
* 5+ years of experience in software testing/QA, with at least 3 years in a leadership role - Required
* Strong knowledge of testing methodologies (unit, integration, system, regression, performance) - Required
* Hands-on experience with automation tools (JMeter and others) - Required
* Familiarity with CI/CD pipelines and DevOps practices - Required
* Expertise in Jira, Xray and Jama - Required
* Experience with cloud-based applications and microservices architecture. - Required
* Knowledge of Agile/Scrum methodologies. - Required
* Ability to manage multiple projects simultaneously in a fast-paced environment - Required
#HumanServices #LI-Remote #max Priority
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
$67k-110k yearly est. Easy Apply 12d ago
Associate Creative Director - Contract (Remote US)
Maximus Health 4.3
Remote Maximus Health job
is Remote (US, Canada, or Latin America)
This is a contract role, with an initial contract duration of 3-months
No agencies please
Maximus (****************************** is a mission-driven consumer performance medicine telehealth company that provides men and women with content, community, and clinical support to optimize their health, wellness, and hormones. Maximus has achieved profitability, 8-figure ARR, and is doubling year over year - with a strong cash position. We have raised $15M from top Silicon Valley VCs such as Founders Fund and 8VC as well as leading angel investors/operators from companies like Bulletproof, Tinder, Coinbase, Daily Stoic, & Shopify.
About the Role
We're seeking a strategic and ambitious Associate Creative Director (ACD) with a portfolio of effective copywriting to lead creative concepting and execution of advertising and content across digital channels.
Reporting to the Creative Director, this role combines high-level creative thinking with hands-on production, focusing on driving customer acquisition and brand growth in the competitive DTC healthcare space.
This is a fast-paced environment where you must be able to be an individual contributor while managing both internal resources and external agencies to feed a growing pipeline of media. This role will also require leveraging AI platforms to create fresh ideas at scale. At Maximus, you'll work at the intersection of performance marketing and brand storytelling, creating compelling assets that drive results by engaging people who want to optimize their health, fitness, and appearance.
Key ResponsibilitiesCreative Strategy & Campaign Development
Develop and execute creative for paid advertising across Meta, Google, TikTok, YouTube, and other platforms
Lead the conceptualization and creation of high-converting ad creative, including both video and static ads - for always-on and seasonal campaigns, plus product launches
Analyze creative performance data and iterate on campaigns for optimal ROAS
Create compelling narratives around health optimization, peak performance, and wellness that comply with regulatory requirements
Develop and maintain brand consistency across channels while allowing for platform-specific creative adaptations
Team Leadership & Collaboration
Provide clear direction to designers, editors, and other in-house creatives
Collaborate cross-functionally across the marketing, product, clinical, and compliance teams
Manage relationships and workflows with external creative agencies and freelance talent
Present creative concepts and performance metrics to executive leadership and stakeholders
Help foster a culture of creative excellence and continuous learning
Creative Production & Asset Management
Oversee end-to-end creative production processes from concept to launch
Manage multiple creative projects simultaneously while ensuring timely delivery and quality standards
Develop templates and repeatable creative constructs
Ensure all creative assets meet platform specifications and compliance requirements
Leverage AI ad creation platforms to produce and iterate creative at scale
Stay current with category and cultural trends that could inform new work
Performance & Analytics
Regularly report on ad results and effectiveness
Use data insights to inform creative strategy and identify opportunities for improvement
A/B test creative elements including messaging, visuals, CTAs, and formats
Stay current with platform algorithm changes and creative best practices
QualificationsExperience & Skills
6+ years of experience in creative roles, preferably at DTC brands
Proven track record of creating high-performing paid advertising creative and content across multiple digital platforms
Strong understanding of direct response marketing principles and conversion optimization
Experience managing creative teams and external vendor relationships
Proficiency in creative tools including Adobe Creative Suite, Figma, and video editing software
Proficiency in gen-AI tools and AI-powered ad creation platforms
Creative & Strategic Abilities
Exceptional creative vision with ability to translate complex health concepts into compelling and accessible consumer messaging
Strong copywriting skills - both short and long form
Provides clear visual direction
Ability to interpret performance metrics and optimize accordingly
Understanding of customer journey mapping and conversion funnel optimization
Experience with user-generated content strategies and creator/influencer collaborations
Who You Are:
Mission-driven individual passionate about improving people's health and wellness
Entrepreneurial mindset comfortable in a fast-paced, high-growth environment
Excellent communication and presentation skills
Strong project management abilities with attention to detail
Team player
What We Offer & Benefits:
Full Suite: Medical, Dental, Vision, Life Insurance
Flexible vacation/time-off policies - we manage energy, not time and promote work life flexibility
Liquidity of options whenever available
Extended options exercise window for loyal employees (3 months for every year of service; e.g. 1 year for 4+ year employees)
Opportunity to make a meaningful impact on people's health and wellness
Fast-paced, entrepreneurial environment with significant growth opportunities
$109k-179k yearly est. Auto-Apply 27d ago
Principal Data Scientist
Maximus 4.3
Maximus job in Columbus, OH
Description & Requirements We now have an exciting opportunity for a Principal Data Scientist to join the Maximus AI Accelerator supporting both the enterprise and our clients. We are looking for an accomplished hands-on individual contributor and team player to be a part of the AI Accelerator team.
You will be responsible for architecting and optimizing scalable, secure AI systems and integrating AI models in production using MLOps best practices, ensuring systems are resilient, compliant, and efficient. This role requires strong systems thinking, problem-solving abilities, and the capacity to manage risk and change in complex environments. Success depends on cross-functional collaboration, strategic communication, and adaptability in fast-paced, evolving technology landscapes.
This position will be focused on strategic company-wide initiatives but will also play a role in project delivery and capture solutioning (i.e., leaning in on existing or future projects and providing solutioning to capture new work.)
This position requires occasional travel to the DC area for client meetings.
Essential Duties and Responsibilities:
- Make deep dives into the data, pulling out objective insights for business leaders.
- Initiate, craft, and lead advanced analyses of operational data.
- Provide a strong voice for the importance of data-driven decision making.
- Provide expertise to others in data wrangling and analysis.
- Convert complex data into visually appealing presentations.
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Understand the importance of automation and look to implement and initiate automated solutions where appropriate.
- Initiate and take the lead on AI/ML initiatives as well as develop AI/ML code for projects.
- Utilize various languages for scripting and write SQL queries. Serve as the primary point of contact for data and analytical usage across multiple projects.
- Guide operational partners on product performance and solution improvement/maturity options.
- Participate in intra-company data-related initiatives as well as help foster and develop relationships throughout the organization.
- Learn new skills in advanced analytics/AI/ML tools, techniques, and languages.
- Mentor more junior data analysts/data scientists as needed.
- Apply strategic approach to lead projects from start to finish;
Job-Specific Minimum Requirements:
- Develop, collaborate, and advance the applied and responsible use of AI, ML and data science solutions throughout the enterprise and for our clients by finding the right fit of tools, technologies, processes, and automation to enable effective and efficient solutions for each unique situation.
- Contribute and lead the creation, curation, and promotion of playbooks, best practices, lessons learned and firm intellectual capital.
- Contribute to efforts across the enterprise to support the creation of solutions and real mission outcomes leveraging AI capabilities from Computer Vision, Natural Language Processing, LLMs and classical machine learning.
- Contribute to the development of mathematically rigorous process improvement procedures.
- Maintain current knowledge and evaluation of the AI technology landscape and emerging. developments and their applicability for use in production/operational environments.
Minimum Requirements
- Bachelor's degree in related field required.
- 10-12 years of relevant professional experience required.
Job-Specific Minimum Requirements:
- 10+ years of relevant Software Development + AI / ML / DS experience.
- Professional Programming experience (e.g. Python, R, etc.).
- Experience in two of the following: Computer Vision, Natural Language Processing, Deep Learning, and/or Classical ML.
- Experience with API programming.
- Experience with Linux.
- Experience with Statistics.
- Experience with Classical Machine Learning.
- Experience working as a contributor on a team.
Preferred Skills and Qualifications:
- Masters or BS in quantitative discipline (e.g. Math, Physics, Engineering, Economics, Computer Science, etc.).
- Experience developing machine learning or signal processing algorithms:
- Ability to leverage mathematical principles to model new and novel behaviors.
- Ability to leverage statistics to identify true signals from noise or clutter.
- Experience working as an individual contributor in AI.
- Use of state-of-the-art technology to solve operational problems in AI and Machine Learning.
- Strong knowledge of data structures, common computing infrastructures/paradigms (stand alone and cloud), and software engineering principles.
- Ability to design custom solutions in the AI and Advanced Analytics sphere for customers. This includes the ability to scope customer needs, identify currently existing technologies, and develop custom software solutions to fill any gaps in available off the shelf solutions.
- Ability to build reference implementations of operational AI & Advanced Analytics processing solutions.
Background Investigations:
- IRS MBI - Eligibility
#techjobs #VeteransPage
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
156,740.00
Maximum Salary
$
234,960.00
$71k-100k yearly est. Easy Apply 8d ago
Holistic Assessor
Maximus 4.3
Maximus job in Columbus, OH
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
To carry out Holistic Workplace assessments through 1-2-1 meetings based in Employer workplaces and virtually, ascertaining customer needs and requirements to overcome workplace barriers in accordance with KPI and service level requirements. To complete comprehensive reports detailing barriers and recommended solutions to overcome them.
•Responsible for undertaking 1-2-1 workplace assessments with customers in a variety of environments to understand the customer needs. Consider the workplace environment and identify routine tasks, the environment, workplace layout and recognise the barriers faced by customers in carrying out their job.
•Generate a comprehensive report detailing the barriers and issues faced by the customer and make recommendations for products, services and technology which will improve the working environment for the customer.
•Adherence and compliance with company metrics and KPI's, individually and as a team to ensure business success.
•Effective and accurate recording on the case management system for reporting and audit purposes in accordance with Maximus policy, practice and values.
•Adherence to company values through all means of communication both internally and externally.
Qualifications & Experience
•Experience of carrying out professional assessments in the workplace.
•Knowledge and understanding of the HSE (DSE) Regulations (Desirable)
•Demonstrated experience of working with customers facing one of the following subject matters: - Specific Learning Difficulties, Physical Disabilities, Hearing Issues, Deaf Community, Visual Impairment, Blind Community, Neurodiversity or ASD.
•Experience of report writing with strong attention to detail.
•Sound IT skills both in MS Office tools and Case Management Systems.
•Car owner/driver (desirable)
Individual Competencies
•Strong interpersonal skills, with strengths in active listening & interpreting needs
•Organised and Timebound, able to plan, analyse and solve problems in a practical way meeting deadlines.
•Strong problem-solving skills and an innovative approach
•An individual contributor who enjoys succeeding as part of a team and who is flexible in their approach.
•Able to work with limited supervision who has strong planning and organisational skills.
•Resilience and resourcefulness.
•High degree of accuracy and attention to detail
•Comfortable to travel to various locations across the region on a regular basis.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
26,900.00
Maximum Salary
£
30,900.00
$45k-75k yearly est. 5d ago
Salesforce Field Service Management & Scheduling - Solution Lead - FSM
Maximus 4.3
Maximus job in Cleveland, OH
Description & Requirements Maximus is a leading provider of government services, committed to transforming public sector operations through innovative technology solutions. As part of our Salesforce Practice, you'll work on impactful projects that improve lives and modernize service delivery.
Maximus is seeking a seasoned Salesforce Field Service Management (FSM) and Scheduling Consultant to serve as a Solution Lead across multiple public sector implementations. This role will drive solution architecture, configuration, and delivery of FSM and Salesforce Scheduler capabilities, supporting complex field operations and appointment scheduling workflows.
The ideal candidate will have 7+ years of hands-on experience with Salesforce FSM and Scheduler, relevant certifications, and a strong background in designing scalable, user-centric solutions for field service and scheduling use cases.
This position is remote.
Essential Duties and Responsibilities:
- Establish and maintain web application architecture framework(s).
- Facilitate the creation of architecture in collaboration with Agile scrum development teams.
- Ensure architecture aligns with client enterprise architecture and leverages existing architecture components.
- Mentor and transition architectural knowledge to scrum teams.
- Develop a process for architecture creation, integration, and review.
- Identify when architectural spikes are needed, and provide enough design for proof of concept.
- Typically responsible for providing guidance, coaching, and training to other employees within job area.
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end solution design and delivery for Salesforce FSM and Scheduler implementations.
- Collaborate with stakeholders to gather requirements and translate them into scalable FSM and scheduling solutions.
- Configure and customize FSM objects, work rules, service territories, operating hours, and scheduling policies.
- Design and implement appointment booking flows, mobile workflows, and field service technician experiences.
- Integrate FSM with external systems (e.g., custom CRMs, portals, call centers) using APIs and middleware (e.g., MuleSoft).
- Support mobile user enablement, including offline capabilities and technician productivity tools.
- Provide technical leadership to project teams, including developers, admins, and business analysts.
- Conduct solution reviews, demos, and training sessions for clients and internal teams.
- Ensure compliance with security, data privacy, and accessibility standards.
- Contribute to Salesforce practice growth through reusable assets, best practices, and mentoring.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- 7+ years of hands-on experience with Salesforce Field Service Management and Salesforce Scheduler.
- Proven experience implementing FSM for large-scale field operations (e.g., healthcare assessments, inspections, service delivery).
- Strong understanding of Service Appointments, Work Orders, Service Resources, and Scheduling Policies.
- Experience with mobile field service apps and technician workflows.
- Familiarity with Salesforce Health Cloud, Service Cloud, and Experience Cloud.
- Experience integrating FSM with external systems and portals.
- Excellent communication and stakeholder management skills
- Salesforce Certified Field Service Consultant
- Salesforce Certified Administrator
Preferred Skills and Qualifications:
- Public sector or healthcare domain experience.
- Experience with Amazon Connect, Genesys, or other contact center platforms.
- Familiarity with scheduling for group events, mobile assessments, or provider coordination.
- Agile delivery experience and familiarity with Jira, Confluence, and DevOps tools.
- Salesforce Certified Platform App Builder (preferred)
- Salesforce Certified Service Cloud Consultant (preferred)
#techjobs #veterans Page
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
135,000.00
Maximum Salary
$
165,000.00
$35k-67k yearly est. Easy Apply 4d ago
Head of Operations / COO (Remote)
Maximus Health 4.3
Remote Maximus Health job
No Agencies
Remote (USA)
Maximus (****************************** is a mission-driven consumer performance medicine telehealth company that provides men and women with content, community, and clinical support to optimize their health, wellness, and hormones. Maximus has achieved profitability, 8-figure ARR, and is doubling year over year - with a strong cash position. We have raised $15M from top Silicon Valley VCs such as Founders Fund and 8VC as well as leading angel investors/operators from companies like Bulletproof, Tinder, Coinbase, Daily Stoic, & Shopify.
About the Role:
We're seeking a Head of Operations / COO (Chief Operating Officer) to join our Senior Leadership Team and own the operational backbone of Maximus - including pharmacy supply chain, clinical operations, customer experience, and company infrastructure.
This role is for an operator who thrives on building systems, scaling teams, and driving measurable business outcomes. You'll partner closely with the CEO and rest of the leadership team to translate strategy into execution, ensure cross-functional alignment, and help the company scale efficiently and compliantly.
Key Responsibilities:
Supply Chain & Pharmacy Operations
Oversee the end-to-end supply chain - from pharmacy sourcing and compounding partnerships to logistics and fulfillment.
Manage relationships with compounding pharmacies, manufacturers, and labs.
Drive cost efficiency and operational reliability while ensuring compliance with pharmacy and state board regulations.
Clinical Operations
Lead clinical operations in partnership with the Medical Director and Head of Clinical Operations.
Oversee provider scheduling, documentation standards, utilization, and quality metrics.
Ensure MSO/PC workflows are compliant and tightly integrated with operational systems.
Build scalable processes that maintain patient safety and clinical excellence.
Customer Experience
Manage the customer support organization and external BPO partners.
Improve CSAT/NPS, time-to-resolution, and renewal rates through data and automation.
Implement QA, training, and escalation protocols to enhance service consistency.
Translate patient feedback into actionable insights for product and operations.
Strategy, Analytics & Cross-Functional Execution
Partner with the CEO and Head of Finance on operating metrics, forecasting, and quarterly planning.
Support board and investor communications with clear, data-driven reporting.
Collaborate with Product, Marketing, and Engineering to align execution against growth targets.
Lead company-wide initiatives that improve efficiency, margin, and customer experience.
People, Legal & Compliance (Shared Scope)
Partner with the Head of Finance or People Lead on headcount planning, recruiting, and performance management.
Coordinate with external counsel on regulatory compliance across pharmacy, telehealth, and corporate entities.
Reinforce a culture grounded in Merit, Excellence, and Intelligence (MEI).
Qualifications
10+ years of experience in operations, finance, or general management, with recent experience in a high-growth, venture-backed digital health, telehealth, or consumer wellness company.
Proven track record building and scaling multi-function operational teams (supply chain, CX, or clinical).
Demonstrated leadership of cross-functional teams of 30+ employees, including at least 5 direct functional leads across key verticals (Ops, CS, Finance, People, Clinical).
Strong command of financial and operational metrics; comfort with P&L ownership.
Exceptional communication and stakeholder-management skills.
Experience owning end-to-end operations in a regulated industry (healthcare, pharmacy, diagnostics etc.) with complex compliance frameworks
Experience managing multi-state or multi-site operations (e.g., fulfillment centers, clinics, pharmacies, or distributed virtual care teams).
Proven track record of scaling operations from $10M → $50M+ ARR or comparable P&L growth.
Familiarity with PC/MSO structures, licensure, HIPAA, and FDA/state board compliance.
Bonus: Experience with pharmacy acquisition or compounding operations (USP 797/800, 503A/503B)
Strong analytical orientation; builds decisions around data, not anecdotes.
Capable of translating strategy into measurable KPIs, tracking progress through a weekly/monthly cadence.
World-Class Benefits:
Full Suite: Medical, Dental, Vision, Life Insurance
Flexible vacation/time-off policies
Liquidity of options whenever available
Extended options exercise window for loyal employees (3 months for every year of service; e.g. 1 year for 4+ year employees)
$101k-162k yearly est. Auto-Apply 60d+ ago
Sr. Knowledge Analyst - Contact Center Content Specialist (Remote)
Maximus 4.3
Maximus job in Los Angeles, CA or remote
Description & Requirements Maximus is looking for a dynamic Senior Knowledge Analyst to serve as the dedicated Contact Center Content Specialist (CCCS). In this pivotal role, you'll collaborate closely with government and internal teams to identify content gaps, drive improvements, and ensure that agents are equipped with clear, effective, and bilingual resources.
*Position is contingent upon contract award*
This is a fully remote role.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to ******************
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
• Coordinate with client content teams, and the Senior Training Manager to identify and address content gaps specific to contact center operations.
• Serve as a bilingual subject matter expert (English and Spanish) for contact center content development.
• Support the creation and refinement of training materials for contact center agents.
• Draft monthly action and improvement reports with recommendations on knowledge content, quality, customer satisfaction, and training materials.
• Represent the contact center perspective in content-related discussions and decisions.
• Work extensively with business partners and SMEs to perform knowledge needs analysis, develop and update training and knowledge resources that meet staff and stakeholder needs and organizational quality standards.
• Manage and develop knowledge articles, chat quick text scripts and email templates.
• Conduct audits of knowledge articles and procedures to ensure accuracy and relevance.
• Identify emerging contact center trends and coordinate content updates to address urgent needs.
• Collaborate with client content teams to create, update, and review contact center-specific content.
• Serve as a subject matter expert for assigned customer agencies.
• Salesforce and SharePoint experience preferred.
• Call center knowledge and experience preferred.
Minimum Requirements
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exerts some influence on the overall objectives and long-range goals of the organization.
• Developing website content experience
• Self-motivated and able to work independently
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
65,000.00
Maximum Salary
$
85,200.00
American Specialty Health Incorporated is seeking a dynamic and engaging Practitioner Campaign Associate to join our team! This is an exciting opportunity support the practitioner recruitment team with prelaunch and execute campaigns, which includes working directly with telerecruiters, fielding incoming faxes, client and member nominations, and dissemination of credentialing documents to recruiters for follow up. This position plays an integral role in our company by expanding our network and supporting our mission to empower individuals to live healthier and longer.
Remote Worker Considerations
Candidates who are selected for this position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment. This remote/WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed. 100 down/20 up is recommended to support higher quality video meetings).
Responsibilities
* Interfaces with prospective practitioner to encourage participation in our Clinical and Fitness programs.
* Makes outbound telephone calls to prospective practitioner to raise awareness of the programs, to set field appointments and provide follow up to assigned recruiter's initial outreach in key campaigns.
* Initiates first time calls to practitioners in low profile campaigns.
* Invites practitioners to webinars, notifies them of upcoming seminars, and advises them of field appointments if requested by practitioner.
* Sends recruitment material to practitioners.
* Records contacts into the contact management database.
* Manages time to ensure the minimum required outbound calls per day and per week are met, as specified by management.
* Works off of daily and weekly call lists generated from database for key and on-going campaigns.
* Researches unique questions using all available sources. Refers difficult issues to Manager for appropriate answers.
* Handles incoming queue calls for absent reps as well as during high call volume in the department.
* Supports the recruitment team by conducting on-going internet searches when recruiters encounter disconnected and wrong numbers for clinical and fitness practitioners.
* Conducts data research for records in the Primus database that are determined to be inaccurate.
Qualifications
* Associates degree required or equivalent. High school diploma required.
* Minimum six months experience in outbound or inbound call environments and/or customer service.
* Strong verbal/telephone communication skills.
* Proficient in MS Office.
* Organized, results oriented team player, ability to work under time sensitive projects as directed by management.
* Demonstrates the ability to conduct outbound calls to clinical and fitness practitioners as follow up to recruiter's initial outreach, to include coordination of field appointments.
* Ability to handle inbound calls as needed during high call volume times.
* The ability to field and handle typical objections and the ability to present information in a clear and concise manner utilizing campaign scripts.
Core Competencies
* Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
* Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
* Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
* Ability to effectively organize, prioritize, multi-task and manage time.
* Demonstrated accuracy and productivity in a changing environment with constant interruptions.
* Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions.
* Ability to exercise strict confidentiality in all matters.
Mobility
Primarily sedentary, able to sit for long periods of time.
Physical Requirements
Ability to speak, see and hear other personnel and/or objects. Ability to communicate both in oral and written form. Ability to travel within the facility. Capable of using a telephone and computer keyboard. Ability to lift up to 10 lbs.
Environmental Conditions
Work-from-home (WFH) environment.
American Specialty Health is an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, related medical conditions, breastfeeding, and reproductive health decision-making), gender, gender identity, gender expression, race, color, religion (including religious dress and grooming practices), creed, national origin, citizenship, ancestry, physical or mental disability, legally-protected medical condition, marital status, age, sexual orientation, genetic information, military or veteran status, political affiliation, or any other basis protected by applicable local, federal or state law.
Please view Equal Employment Opportunity Posters provided by OFCCP here.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at ************** x6702.
ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
#LI-Remote #Healtcare #Fitness #Recruit #Telephone #Communicate #Inbound #Outbound
$32k-56k yearly est. Auto-Apply 8d ago
Concierge - Call Center (Remote, $18/hour)
American Specialty Health 4.3
Remote job
American Specialty Health Incorporated (ASH) is seeking a Concierge to join our ASHCare Managed Services department. The Concierge is an essential role serving to enhance the coordination of members and providers for the Virtual Physical & Occupational Therapy and Fall Prevention services. The Concierge verifies program eligibility, completes assessments, obtains member payment responsibilities, coordinates appointment scheduling, and provides appropriate program navigation and technical support
Remote Worker Guidelines
* Remote Worker Guidelines: This position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment. This WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum 50 Mbps download and 50 Mbps upload speed.)
Responsibilities
* Coordinates intake, navigation services, and administrative support for Virtual Physical & Occupational Therapy and Fall Prevention program:
* Receives and responds to telephone calls, emails, and chats, greeting members with a courteous, welcoming manner and offering an introduction and pertinent information.
* Utilizes defined criteria to determine caller qualification for applicable programs.
* Gathers detailed and accurate information and enters data into company electronic systems and communication logs, including a triage survey.
* Schedules or reschedules, new and recurring member appointments by navigating state specific licensure requirements and applicable time zone preferences.
* Coordinates the collection of pre-visit information, including member cost share or payment when necessary.
* Reviews with member the requirements for a successful Virtual Physical & Occupational Therapy session or Fall Prevention Assessment, including necessary equipment and secured internet connection, and assists with technical support as needed.
* Manages time to ensure calls are answered within required time frames and appropriate follow up is conducted in a timely manner.
* Maintains thorough, up-to-date and confidential records regarding member experience.
* Exercises strict confidentiality in all matters relating to the member experience.
* Maintains safe, secure, and healthy work environment by following all legal and compliance requirements.
* Attends and participates in employee and company meetings to discuss issues and foster teamwork among department personnel.
* Assists with administrative duties related to the Virtual Physical & Occupational Therapists:
* Receives and responds to telephone calls, emails and chats from participating providers/practitioners.
* Assists with troubleshooting member/patient issues as it relates to access to care, scheduling, and claims.
* Review systems to ensure proper license and certification documentations from newly onboarded Physical Therapist.
* Performs other duties as assigned.
* Complies with all policies and standards.
Qualifications
* High School Diploma or GED certificate required.
* 1 year experience with Call Center or Customer Service operations, preferably in a Managed Care or Health Care environment required.
* 3 years general office experience including administrative support and project management required.
* Computer proficiency in MS Office; Outlook, Word, Excel, SharePoint experience required.
Core Competencies
* Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
* Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
* Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
* Ability to effectively organize, prioritize, multi-task and manage time.
* Demonstrated accuracy and productivity in a changing environment with constant interruptions.
* Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions.
* Ability to exercise strict confidentiality in all matters.
Mobility
* Primarily sedentary, able to sit for long periods of time.
Physical Requirements
* Ability to see, speak, and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to travel within and around the facility or Work from Home (WFH) environment. Capable of using a telephone, computer keyboard, and mouse. Ability to lift up to 10 lbs.
Environmental Conditions
* Work-from-home (WFH) environment.
American Specialty Health is an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, related medical conditions, breastfeeding, and reproductive health decision-making), gender, gender identity, gender expression, race, color, religion (including religious dress and grooming practices), creed, national origin, citizenship, ancestry, physical or mental disability, legally-protected medical condition, marital status, age, sexual orientation, genetic information, military or veteran status, political affiliation, or any other basis protected by applicable local, federal or state law.
Please view Equal Employment Opportunity Posters provided by OFCCP here.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at ************** x6702.
ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
#LI-Remote #Concierge #Healthcare #CallCenter #Customerservice
Description & Requirements The Project Manager-Strategic Workforce Analytics will lead the design, implementation, and continuous improvement of Resource Management (RM) processes and system, primarily leveraging Eightfold and integrated platforms with a goal of establishing Resource Management as a structured, enterprise-wide program. This role primarily supports Strategic Workforce Planning (SWP) but is matrixed to support Learning & Organizational Development (L&OD), HRIS, and Operations, driving a strategic, scalable approach to resource management and workforce analytics.
The position combines program management expertise, technical systems fluency, and analytical capabilities to deliver accurate resource planning, actionable insights, and enable proactive workforce decisions such as redeployment, reskilling, and capacity forecasting.
Essential Duties and Responsibilities:
* Manage system administration and configuration for Eightfold Resource Management, ensuring accurate user access and timely release updates within established guidelines.
* Coordinate integration activities across assigned platforms (e.g., Salesforce, Kantata, HRIS) in partnership with IT and vendors.
* Maintain resource management workflows and monitor data quality, applying compliance standards and established processes.
* Prepare and deliver workforce planning reports and dashboards to support decision-making for assigned business areas.
* Conduct routine audits and maintain compliance dashboards ensuring adherence to organizational policies.
* Onboard and provide guidance to Resource Managers and stakeholders on resource management processes and best practices.
* Facilitate regular workforce planning meetings focused on capacity and resource allocation within assigned business areas.
* Collaborate with Talent Acquisition, Learning & Development, Finance, and Operations teams to execute workforce planning activities aligned with business needs.
* Identify opportunities for process improvement and implement automation solutions within the scope of resource management operations.
* Support departmental initiatives that contribute to workforce planning objectives, ensuring alignment with organizational goals.
* Deliver recurring workforce planning dashboards, forecasts, and skills intelligence - partner with stakeholders on future talent strategies based on data (build, bot, buy, borrow).
* Partner closely with Solution Architects to get timely insights into future talent demands and capabilities.
* Support enterprise initiatives such as reskilling programs, AI accelerator communities, and future workforce readiness.
Minimum Requirements
* Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
* Project Management or consulting experience.
* Hands-on experience with Eightfold or other Talent Intelligence and/or Resource Management platform.
* Proficiency in data visualization tools and advanced analytics platforms
* Strong understanding of data workflows, integrations, and process automation
* Excellent facilitation, communication, and stakeholder engagement skills
* Data & Analytics experience (such as: SQL, Python, Power BI/Tableau, and forecasting models)
* Stakeholder Management & Change Leadership
* Proven ability to balance strategic thinking with operational execution.
Preferred Experience:
* Familiarity with data warehousing concepts and skills-based workforce planning, redeployment, and reskilling frameworks
* Background with enterprise transformation projects
* Workforce planning/resource management experience
* HR Technology Fluency: RM platforms, HRIS, CRM systems
* Experience with skills taxonomies and workforce analytics platforms (Eightfold, OneModel, SAP Analytics Cloud, Anaplan)
* PMP certification, Agile/Scrum methodologies is a plus
#LI-JH1 #maxcorp #HotJobs1223LI #HotJobs1223FB #HotJobs1223X #HotJobs1223TH #TrendingJobs
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
$57k-98k yearly est. Easy Apply 21d ago
CSC Artificial Intelligence Lead
Maximus 4.3
Maximus job in Cincinnati, OH
Description & Requirements The CSC Artificial Intelligence Lead drives Maximus' enterprise AI roadmap, leading cross-functional teams to deliver high-impact, ethical AI initiatives aligned with business goals. 1-2 times a month required onsite in Little Rock, Arkansas.
Essential Duties and Responsibilities:
- Lead and refine Maximus' organization's AI vision and roadmap aligned with strategic OCDIO business goals.
- Lead the analysis of internal processes, data assets, and market trends to identify AI use cases that drive operational efficiency, customer value, or competitive advantage.
- Collaborate with executive leadership, product owners, Enterprise IT Services, data science teams, and business units (GCC, Solution Delivery, USS, Fed, and international) to consult on integration AI into existing workflows and digital products.
- Manage multiple AI projects, ranging from small to large-scale enterprise initiatives, ensuring delivery on time, within scope, and on budget. Utilize advanced knowledge of workflows and project mapping to manage competing priorities and maintain project momentum.
- Lead cross-functional teams through the AI project lifecycle using agile and hybrid methodologies tailored for data and AI sprint cycles. Communicate project progress and strategic impact to internal and external stakeholders, including clients, vendors, and executive leadership.
- Partner with legal, compliance, and data governance teams to ensure ethical AI practices, privacy, and risk mitigation. This can include advisory roles as it pertains to governing documentation, regulatory analysis, etc.
- Lead the establishment of KPIs and metrics to evaluate the effectiveness and ROI of AI deployments and continuously improve outcomes at the enterprise level.
- Partner and support HR, L&OD, Change Management teams to drive AI literacy across Maximus and support change management initiatives to promote AI adoption and trust.
- Coach and mentor junior project managers and team members, delegating tasks and reviewing work to ensure quality and alignment.
- Lead and refine Maximus' organization's AI vision and roadmap aligned with strategic OCDIO business goals.
- Lead the analysis of internal processes, data assets, and market trends to identify AI use cases that drive operational efficiency, customer value, or competitive advantage.
- Collaborate with executive leadership, product owners, Enterprise IT Services, data science teams, and business units (GCC, Solution Delivery, USS, Fed, and international) to consult on integration AI into existing workflows and digital products.
- Manage multiple AI projects, ranging from small to large-scale enterprise initiatives, ensuring delivery on time, within scope, and on budget. Utilize advanced knowledge of workflows and project mapping to manage competing priorities and maintain project momentum.
- Lead cross-functional teams through the AI project lifecycle using agile and hybrid methodologies tailored for data and AI sprint cycles. Communicate project progress and strategic impact to internal and external stakeholders, including clients, vendors, and executive leadership.
- Partner with legal, compliance, and data governance teams to ensure ethical AI practices, privacy, and risk mitigation. This can include advisory roles as it pertains to governing documentation, regulatory analysis, etc.
- Lead the establishment of KPIs and metrics to evaluate the effectiveness and ROI of AI deployments and continuously improve outcomes at the enterprise level.
- Partner and support HR, L&OD, Change Management teams to drive AI literacy across Maximus and support change management initiatives to promote AI adoption and trust.
- Coach and mentor junior project managers and team members, delegating tasks and reviewing work to ensure quality and alignment.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
113,000.00
Maximum Salary
$
170,000.00
$90k-116k yearly est. Easy Apply 7d ago
Logistics Manager (Delivery)
Maximus 4.3
Maximus job in Cleveland, OH
Description & Requirements is contingent upon contract award* We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award). This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas. Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling. The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
Essential Duties and Responsibilities:
- Manage activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktop, laptop, and networked systems.
- Manage escalations, ensure correct assignment of resources and full problem resolution.
- Identify opportunities to increase efficiency.
- Collect and Analyze performance metrics, responding as necessary to ensure SLAs are met.
- Create and manage escalation procedures and ensure service levels are maintained.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Provide strategic management and objectives for the department.
- Manage aspects of personnel to ensure efficient operation functions.
- Perform other duties as may be assigned.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Additional Minimum Requirements:
- Proficiency with computers including Microsoft Outlook, Word, Excel, PowerPoint and Teams required.
- Strong written/oral communication and organizational skills are required.
- Experience in medical supply chain management is required.
Preferred Skills and Qualifications:
- Experience in managing transportation of hazardous materials to include medical waste is a plus.
#LI-AM1 #maxcorp
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
86,800.00
Maximum Salary
$
126,800.00
$57k-81k yearly est. Easy Apply 8d ago
Bilingual Health Specialist (RN, temporary, remote)
Maximus 4.3
Maximus job in Cleveland, OH or remote
Description & Requirements Maximus is looking for a limited-service Bilingual Health Specialist position to fill. The Health Specialist role will support our CDC INFO program and will provide advanced and accurate clinical inquiry responses to health related, disease control and prevention issues, including questions related to bioterrorism, first responders and national emergency situations from medical and other health care professionals, educators, and government agencies.
- Must hold a current, active RN license
- Position is remote and temporary through August 31, 2026
- Must be available to work the occasional weekend or holiday depending on business needs
- Computer equipment is not provided for this project. See below for equipment requirements
- Will work an 8-hour day between Monday - Friday 8:00 AM - 8:00 PM EST
- Must pass a bilingual Spanish/English assessment
Essential Duties and Responsibilities:
- Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from consumers, educators or medical/health professionals.
- Provides medical subject matter expertise.
- Performs advanced database searches.
- Composes documents, reports, and correspondence.
- Documents all incoming inquiries.
- Participates in special projects as required.
Duties and Responsibilities:
- Provide subject matter expertise on CDC topics covered by CDC-INFO which includes, for example, HIV/AIDS, Immunizations, Environmental Health, NIOSH; Tuberculosis and Statistics.
- Respond to inquiries resulting from current events, such as food outbreaks, natural disasters and other events.
- Perform advanced database searches
- Perform assigned work in accordance with quality assurance measures
- Respond to medical personnel and clinicians in both verbal and written formats
Education and Experience Requirements:
- Bachelor's Degree in Nursing and current RN license is required.
- The ability to Read, Speak and Write in both English and Spanish is required.
- Experience in medical, scientific and public health discipline
- Clinical knowledge of and experience in CDC related topics.
- Proficient internet search skills.
- Working knowledge of Microsoft Office and ability to learn and utilize software applications
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Ability to work independently and communicate effectively
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
Please Note: This position requires a personal computer or laptop (Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3).
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to ******************
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source
- Must currently and permanently reside in the Continental US
Minimum Requirements
- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization.
- Must be fluent in English and specified secondary language.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
34.85
Maximum Salary
$
68.55
$20k-37k yearly est. Easy Apply 5d ago
Vice President-Federal Communications and Marketing (Hybrid Remote - McLean, VA / DC Area)
Maximus 4.3
Maximus job in Cincinnati, OH or remote
Description & Requirements Maximus is seeking a dynamic and experienced Vice President-Federal Communications and Marketing to join our innovative team. The ideal candidate will bridge the gap between technology, business process services and marketing in the Federal Government sector. In this role, you will be responsible for Team Leadership and Change Management in a large organization. The VP-Federal Communications and Marketing will collaborate with cross-functional teams to drive Federal solutions and offerings. If you are a strategic thinker with a passion for technology services and marketing, and if you thrive in a dynamic and collaborative environment, we invite you to apply to the position at Maximus.
This is a hybrid position with the need to go into the office a minimum of 3 days per week and occasionally attend meetings and/or events in the Tyson Corners, VA/ Washington, DC area. This position requires some travel. The selected candidate must live in this geographical area.
Key Areas of Responsibility
- Identify, plan, develop, and oversee differentiated and impactful marketing strategies/materials.
- Developing new programs for customer engagement including integrated marketing programs from concept to execution
- Drive Maximus Federal solutions and offerings.
- Manage digital and social media strategies across the federal market
- Build, manage, and coach a high-performing marketing team.
- Direct and support market research collection, analysis, interpretation of market data for short- and long- term market forecasts and reports.
- Work closely with the growth leaders to align sales and marketing strategies
- Maintain brand standards and ensure compliance across all marketing and communications channels.
- Build long-term relationships with employees, clients, government officials, and stakeholders.
- Serve as a collaborative and senior leader on the Maximus Communication & Marketing Team, helping to align strategy and outcomes across the company.
- Drive the implementation of marketing campaigns that meet business objectives and drive customer engagement.
- Develop relationships with associations, academia and industry partners to drive thought leadership and brand elevation.
This role will develop and oversee the Maximus Federal segment marketing strategy. Responsibilities include building brand visibility in the Federal marketplace, driving customer and partner engagement to support growth goals. This position will be responsible for developing annual marketing plans building strategy, managing the cross functional team and budget and, leveraging partner relationships, driving go-to-market solutions.
Qualifications:
-15+ years of experience in a Federal Marketing and Industry Analysis position including 7+ years managing a team.
-Previous experience at a corporation focused on the Federal sector.
-Bachelor's degree in Marketing, Business, or a related field; technical background and digital marketing are a plus. Additional experience in lieu of degree will be considered.
-MA degree in Marketing, Communication, or similar relevant field, preferred.
-Outstanding communication, presentation, and leadership skills.
-In-depth knowledge of the Federal sector.
-Critical thinker with problem-solving skills.
-Strong interpersonal and communication skills.
Key Competencies include the following: Marketing and Communication Strategies, Team Leadership, Technical Expertise, Cross-Functional Collaboration, Content Development, Sales Enablement, Product and Solutions Positioning and Change Management
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
216,155.00
Maximum Salary
$
292,455.00
Zippia gives an in-depth look into the details of Maximus, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Maximus. The employee data is based on information from people who have self-reported their past or current employments at Maximus. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by Maximus. The data presented on this page does not represent the view of Maximus and its employees or that of Zippia.
Maximus may also be known as or be related to MAXIMUS Inc, MAXIMUS, Inc., Maximus, Maximus Holdings Inc., Maximus Inc and Maximus, Inc.