Customer Service Representative jobs at Maximus - 15072 jobs

A prominent healthcare institution in Boston is seeking a Prospect Management Analyst to join their Trust's team. This role is essential for managing CRM data, ensuring data integrity, and providing training to staff involved in fundraising activities. The ideal candidate will have a Bachelor's degree and at least three years of relevant experience. Proficiency in Blackbaud CRM is required. The position involves leading data practices, supporting gift officers, and developing policy documentation. Competitive compensation and opportunities for professional development are offered. #J-18808-Ljbffr

Join our team as a Pharmacy Call Center Agent at our Central Fill Pharmacy in Yakima, WA, and be part of a healthcare organization that believes in making a difference beyond medical care! At Yakima Valley Farm Workers Clinic, we value inclusivity, and we are more than just a job - we are a community committed to the well-being of our migrant farmworkers. We've transformed into a leading community health center. With 40+ clinics across Washington and Oregon, we offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics. Explore our short clips, " WE are Yakima - WE are Family " and " YVFWC - And then we grew ," for a glimpse into our dedication to our communities, health, and families. What We Offer $18.47-$22.62/hour DOE with the ability to go higher for highly experienced candidates Additional pay for your bilingual skills! 100% employer-paid health insurance including medical, dental, vision, Rx, 24/7 telemedicine Profit sharing & 403(b) retirement plan available Generous PTO, 8 paid holidays, and much more! What You'll Do: Handle incoming and outgoing non-professional level phone inquiries and transfer calls to appropriate staff. Update patient demographic information in the Electronic Medical Record (EMR). Respond to inquiries and provide information such as business hours, delivery services, price information, prescription status, and/or refill availability. Ensure that all newly enrolled mail-order patients have been completely and successfully signed up. Actively promotes and educates patients on all pharmacy services, including the mail order process and auto-refill. Complete third-party rebilling process, including contacting insurance companies for authorization. May perform Lead duties by acting as a liaison between staff and the direct supervisor. Manages breaks, lunches, sick calls and overtime. Provides insights to leaders regarding the skill level and performance of the employees. Responsible for providing training to new employees and existing staff when needed. Performs quality audits as directed. Perform other duties as assigned. Qualifications: High School Diploma or General Education Diploma (GED) One year of pharmacy assistant, office, administrative, patient care, call center or customer service experience. Pharmacy Assistant state registration within 60 days of employment Bilingual (English/Spanish) required at a level 9 Knowledge of medical billing and terminology preferred Effective communication and customer relations skills, conflict resolution abilities, and teamwork proficiency Adaptability in a fast-paced environment, multitasking capabilities, attention to detail, and basic 10-key proficiency Basic proficiency with Microsoft Outlook, Word, Excel, and PowerPoint Drug testing: This position requires testing for controlled substances before employment and you will also be subject to further testing throughout employment. Our Mission Statement “Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.” Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

A prominent pediatric healthcare provider in Washington is looking for a Family Services Associate to assist patients and families with issues related to illness and facilitate resource access. Responsibilities include coordinating care among medical teams, conducting screening interviews, and ensuring follow-up support. Candidates must hold a Bachelor's degree and ideally have experience in crisis situations. Bilingual abilities are preferred. This position offers a full-time work schedule with a competitive salary range of approximately $44,782.40 - $74,630.40. #J-18808-Ljbffr

A prominent pediatric healthcare provider in Washington is looking for a Family Services Associate to assist patients and families with issues related to illness and facilitate resource access. Responsibilities include coordinating care among medical teams, conducting screening interviews, and ensuring follow-up support. Candidates must hold a Bachelor's degree and ideally have experience in crisis situations. Bilingual abilities are preferred. This position offers a full-time work schedule with a competitive salary range of approximately $44,782.40 - $74,630.40. #J-18808-Ljbffr

Interested in a minimum starting hourly rate of $14.45 per hour - $19.55 per hour ? Who We Are At Home Choice!, we believe in making home shopping simple, convenient, and accessible for everyone. We put the buying power in our customers' hands through flexible payment options so they can enjoy big-ticket items the way they want, when they want. Our mission is to elevate financial freedom for all and empower our customers to shop with confidence. Whether they're furnishing a new home or upgrading their space, we're here to make our customers experience seamless, stress-free, and tailored to their lifestyle. Our coworkers embody our family values and play an individual role in making our customers' dreams come true. With the opportunity to make a difference from day one, our coworkers enjoy rewarding careers and the ability to advance quickly. Join us and be part of a company that's redefining how people shop and pay for the home upgrades they've always wanted. The Role The Customer Account Representative provides superior customer service to maintain consumer relationships and meet company account management expectations while adhering to company standards, policies, and procedures. This role positively impacts customer growth and revenue through sales activities, account management, and providing total customer satisfaction. The Customer Account Representative accomplishes these in a way that is consistent with the RAC mission statement and core values. Ideally, a candidate for a Customer Account Representative is friendly with excellent communication skills, dynamic with an outgoing personality and a desire to learn, customer service oriented, and seeking a career not just a job. Expected Hours of Work This is a full-time position, and hours/days of work are Monday through Saturday, store open to close hours with SUNDAY'S OFF along with one other weekday off. Schedules and hours per week/overtime work may change throughout the year as dictated by management and business needs. Compensation The Customer Account Representative position is paid hourly in accordance with Home Choice!'s usual payroll procedures. In addition to an hourly rate, the Customer Account Representative position is paid out WEEKLY along with all companywide roles. $14.45 per hour - $19.55 per hour (Paid out weekly) Key Responsibilities Customer Service Provide friendly, top-notch customer experiences through "white glove" service with a servant's heart in our stores and in customer's homes and obtain new orders when needed on the sales floor and over the phone Deliveries and Pickups Opportunity to get out of the store and display a winning spirit through safe and compliant loading/unloading and installation of products, while following all handling and transportation procedures as well as keeping vehicles clean and properly maintained as assigned. Merchandising Maintain an inviting store with organized product and cleanliness with both customers and fellow coworkers in mind by refurbishing merchandise to like new condition and keeping showroom dusted, vacuumed and organized Job Requirements Must be at least 18 years of age High school diploma or GED Excellent communication and interpersonal skills Valid state driver's license and good driving record You WILL be driving the company vehicles Ability to lift and move product such as furniture, electronics, and appliances Ability to work a flexible schedule, including evenings, weekends, and holidays Consistent in-person attendance Why Work For "Home Choice!"? Great Benefits Medical, Dental, Vision, life Insurance, Supplemental Life Insurance, Spouse/Dependent Life Insurance, Short Term Disability, Long Term Disability, Flexible Spending Accounts, 401(k) Savings Plan w/company match, Paid Time Off, Legal Insurance, Identity Theft Protection Plan, Health Savings Accounts, Hospital Indemnity, Critical Illness, Accident Insurance, Limited Purpose Plan Award Winning Culture Career Growth Opportunities! Weekly Pay! Physical Demands The physical demands described here are representative of those that must be met by a Coworker to successfully perform the essential functions of this job. While performing the duties of this job, the Coworker is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The Coworker must frequently lift and/or move (push/pull) heavy items and merchandise. All Coworkers are expected to adhere to all Company safety guidelines while meeting the physical demands of the job. Home Choice! is an equal opportunity employer committed to ensure that all employment decisions are made on a non- discriminatory basis, and without regard to actual or perceived race (the definition of race also includes traits historically associated with race, including, but not limited to, hair texture and braids, locks, and twists), religious creed, color, national origin, ancestry, physical or mental disability, genetic information (including testing and characteristics), sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity, transgender, and gender expression), age, sexual orientation, citizenship status, veteran status, uniformed service member status, or any other consideration protected by federal, state or local law. This is an excerpt from the full job description and is not intended to be all-inclusive. Other related duties may be required to meet the ongoing needs of the business. Home Choice! is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer.

Job Title: Case Manager Department Name: JCMC Care Network Status: Salaried Shift: Day Pay Range: $57,000.00 - $90,000.00 per year Pay Transparency: The above reflects the anticipated annual salary range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Interested in a minimum starting hourly rate of $14.45 per hour - $19.55 per hour ? Who We Are At Home Choice!, we believe in making home shopping simple, convenient, and accessible for everyone. We put the buying power in our customers' hands through flexible payment options so they can enjoy big-ticket items the way they want, when they want. Our mission is to elevate financial freedom for all and empower our customers to shop with confidence. Whether they're furnishing a new home or upgrading their space, we're here to make our customers experience seamless, stress-free, and tailored to their lifestyle. Our coworkers embody our family values and play an individual role in making our customers' dreams come true. With the opportunity to make a difference from day one, our coworkers enjoy rewarding careers and the ability to advance quickly. Join us and be part of a company that's redefining how people shop and pay for the home upgrades they've always wanted. The Role The Customer Account Representative provides superior customer service to maintain consumer relationships and meet company account management expectations while adhering to company standards, policies, and procedures. This role positively impacts customer growth and revenue through sales activities, account management, and providing total customer satisfaction. The Customer Account Representative accomplishes these in a way that is consistent with the RAC mission statement and core values. Ideally, a candidate for a Customer Account Representative is friendly with excellent communication skills, dynamic with an outgoing personality and a desire to learn, customer service oriented, and seeking a career not just a job. Expected Hours of Work This is a full-time position, and hours/days of work are Monday through Saturday, store open to close hours with SUNDAY'S OFF along with one other weekday off. Schedules and hours per week/overtime work may change throughout the year as dictated by management and business needs. Compensation The Customer Account Representative position is paid hourly in accordance with Home Choice!'s usual payroll procedures. In addition to an hourly rate, the Customer Account Representative position is paid out WEEKLY along with all companywide roles. $14.45 per hour - $19.55 per hour (Paid out weekly) Key Responsibilities Customer Service Provide friendly, top-notch customer experiences through "white glove" service with a servant's heart in our stores and in customer's homes and obtain new orders when needed on the sales floor and over the phone Deliveries and Pickups Opportunity to get out of the store and display a winning spirit through safe and compliant loading/unloading and installation of products, while following all handling and transportation procedures as well as keeping vehicles clean and properly maintained as assigned. Merchandising Maintain an inviting store with organized product and cleanliness with both customers and fellow coworkers in mind by refurbishing merchandise to like new condition and keeping showroom dusted, vacuumed and organized Job Requirements Must be at least 18 years of age High school diploma or GED Excellent communication and interpersonal skills Valid state driver's license and good driving record You WILL be driving the company vehicles Ability to lift and move product such as furniture, electronics, and appliances Ability to work a flexible schedule, including evenings, weekends, and holidays Consistent in-person attendance Why Work For "Home Choice!"? Great Benefits Medical, Dental, Vision, life Insurance, Supplemental Life Insurance, Spouse/Dependent Life Insurance, Short Term Disability, Long Term Disability, Flexible Spending Accounts, 401(k) Savings Plan w/company match, Paid Time Off, Legal Insurance, Identity Theft Protection Plan, Health Savings Accounts, Hospital Indemnity, Critical Illness, Accident Insurance, Limited Purpose Plan Award Winning Culture Career Growth Opportunities! Weekly Pay! Physical Demands The physical demands described here are representative of those that must be met by a Coworker to successfully perform the essential functions of this job. While performing the duties of this job, the Coworker is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The Coworker must frequently lift and/or move (push/pull) heavy items and merchandise. All Coworkers are expected to adhere to all Company safety guidelines while meeting the physical demands of the job. Home Choice! is an equal opportunity employer committed to ensure that all employment decisions are made on a non- discriminatory basis, and without regard to actual or perceived race (the definition of race also includes traits historically associated with race, including, but not limited to, hair texture and braids, locks, and twists), religious creed, color, national origin, ancestry, physical or mental disability, genetic information (including testing and characteristics), sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity, transgender, and gender expression), age, sexual orientation, citizenship status, veteran status, uniformed service member status, or any other consideration protected by federal, state or local law. This is an excerpt from the full job description and is not intended to be all-inclusive. Other related duties may be required to meet the ongoing needs of the business. Home Choice! is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer.

The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical Network. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information. Job Duties and Responsibilities: + Provides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team. + Greets patients and assist with resolving patient issues or raising patients issues. + Check-in and out patients and collect co-payments/give receipts/reconcile payments. Verifies that patient demographic and insurance data are accurate in CS-Link. + Schedules appointments, complete patient registration, collect patient payments and provides a high standard of patient service. + Assists with the management of physician schedules and finds opportunities for improvement. Handle patient/provider correspondence as instructed. + Process and track referrals and authorizations for various insurance types. + Manages patient care flow and assist with monitoring CS-Link message pools and standard work. + Monitors and assess their own workflow to find opportunities for improvement. + Explains policies, procedures, or services to patients using administrative knowledge + Participates in daily huddles and staff meetings. + Promotes and practice infection prevention standards and all department policies and procedures. **Qualifications** Education: High school diploma or GED preferred. Experience: Two (2) years of experience working as a Patient Service Rep in an outpatient medical office setting preferred. **About Us** Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars- Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents. **About the Team** With a growing number of primary urgent and specialty care locations across Southern California, Cedars-Sinai's medical network serves people near where they live. Delivering coordinated, compassionate healthcare you can join our network of clinicians and physicians to improve the healthcare people throughout Los Angeles and beyond. **Req ID** : 12992 **Working Title** : Patient Service Rep - Internal Medicine (Playa Vista) **Department** : IM - Playa Vista **Business Entity** : Cedars-Sinai Medical Care Foundation **Job Category** : Administrative **Job Specialty** : Admissions/Registration **Overtime Status** : NONEXEMPT **Primary Shift** : Day **Shift Duration** : 8 hour **Base Pay** : $24 - $33 Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.

Apply Description The Customer Care Representative's 1 primary objective is to ensure all customers receive the best level of customer service throughout the entire customer experience when dealing with an Agendia representative. An RAR1 serves as an internal and external resource for all customer needs related to product information, patient related inquiries, client supplies, billing inquiries and as an internal support agent to the commercial team for prospective and existing client needs. The RAR1 shall treat all client interactions with the highest-level of professionalism, energetic and have excellent verbal and written communication skills. The RAR1 shall follow all regulatory guidelines according to Agendia's Quality Assurance program and HIPAA compliance since dealing with Patient Health Information (PHI). POSITION WITHIN THE ORGANIZATION 1. Reports to Regional Account Manager 2. Cooperates with all departments across the organization 3. Participates in: - Department meetings - Project meetings - Working groups - Project groups Requirements ESSENTIAL DUTIES AND RESPONSIBILITIES * Ensure all Customer Care Policies and Procedures are followed as it relates to the Regional Account Representative I position. * Ensure that all Agendia's health, HIPAA and safety Policies and Procedures are followed. * Ensure that all customer interactions are handled with the best level of customer service at all times. * Handle all external and internal client inquiries, requests and concerns timely and with the highest level of professionalism and ensure client needs are met. * Accurately enter and maintain all required patient and customer data into the various systems utilized in the Customer Care department. * Coordinate relationship with Customer Service department in Amsterdam * Assist with Billing and Reimbursement inquiries. * Responsible for in-bound and out-bound telephone calls and ensure all calls are handled within the Customer Care established performance metrics. * Responsible for monitoring and resolving deficiencies within 2 working days. * Ensure that all block requests are complete on a daily basis and escalate any delayed requests to lead and/or department Manager. * Review Therapak (THP) orders on a daily basis and ensure all client supply orders are processed and shipped out timely. * Participate in the "Meet and greet" and "Ride Along" program with Oncology Sales Specialists (OSS) when applicable. * Tracking and monitoring of samples from pick-up to report delivery within the assigned territory. * Responsible for timely retrieval of patient sample block requests from clients and OSS. * Establish and maintain excellent communication with OSS's in your assigned territory and ensure OSSs' are informed of any potential client issues that may be encountered in a timely fashion. * Coordinate with the OSS in your assigned territory a formal introduction to a new client within one week of first sample reported and establish relations with client. * Submit block requests to path labs same working day as request are received. All block requests not completed same day, complete next working day. * Direct contact with top Clients bi-monthly to follow up on issues or questions. * Assist Commercial team with New Account set up in Sales Force. * Assist Commercial team with Portal set up in Sales Force. * Performs other related duties as required or assigned. The above listing represents the general duties considered essential functions of the job and is not to be considered a detailed description of all the work requirements that may be inherent in the position. KEY CONTACTS Internal * This position may interface with all departments within the company. External: * N/A EDUCATION AND EXPERIENCE REQUIREMENTS EDUCATION * High School Diploma or equivalent * 2 + years related experience * Experience with Microsoft Office (especially Outlook, Word, and Excel) * Experience with Windows Operating System environment and web applications KNOWLEDGE, SKILLS AND ABILITIES (KSA'S) Specific Knowledge Required: Understanding of general laboratory techniques. Knowledge: Comprehension of a body of information acquired by experience or study. Skill: A present, observable competence to perform a learned activity. Ability: Competence to perform an observable behavior. * Punctual, able to be flexible with schedule. * Professional phone demeanor. * High level of accuracy and attention to detail. * Ability to work with multiple systems (software). * Ability to adapt to changing procedures, policies and work environment. * Ability to work in a fast paced team environment. * Effective written and verbal communication. Desired Skills: * Bachelor's Degree (preferred). * Knowledge of Customer Care principles within the healthcare/lab industry. * Insurance and Billing principles within the medical industry. Supervisor Responsibilities: * This position requires no supervisory responsibilities. * PRIVACY NOTICE: To review the California privacy notice, click here: privacy-policy/ * Employees must not be classified as an excluded individual who is prohibited from participation in any Federal health care program. WORKING ENVIRONMENT Establishes ADA (Americans with Disabilities Act) requirements. ENVIRONMENT/SAFETY/WORK CONDITIONS General office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Maintains a clean, neat, and orderly work area. Adheres to Department Specific Safety Guidelines. TRAVEL No travel is required. OTHER DUTIES Other duties as required. Salary Description $24.00 - $27.50 Hourly

Interested in a minimum starting hourly rate of $14.45 per hour - $17.00 per hour ? Who We Are At Home Choice!, we believe in making home shopping simple, convenient, and accessible for everyone. We put the buying power in our customers' hands through flexible payment options so they can enjoy big-ticket items the way they want, when they want. Our mission is to elevate financial freedom for all and empower our customers to shop with confidence. Whether they're furnishing a new home or upgrading their space, we're here to make our customers experience seamless, stress-free, and tailored to their lifestyle. Our coworkers embody our family values and play an individual role in making our customers' dreams come true. With the opportunity to make a difference from day one, our coworkers enjoy rewarding careers and the ability to advance quickly. Join us and be part of a company that's redefining how people shop and pay for the home upgrades they've always wanted. The Role The Customer Account Representative provides superior customer service to maintain consumer relationships and meet company account management expectations while adhering to company standards, policies, and procedures. This role positively impacts customer growth and revenue through sales activities, account management, and providing total customer satisfaction. The Customer Account Representative accomplishes these in a way that is consistent with the RAC mission statement and core values. Ideally, a candidate for a Customer Account Representative is friendly with excellent communication skills, dynamic with an outgoing personality and a desire to learn, customer service oriented, and seeking a career not just a job. Expected Hours of Work This is a full-time position, and hours/days of work are Monday through Saturday, store open to close hours with SUNDAY'S OFF along with one other weekday off. Schedules and hours per week/overtime work may change throughout the year as dictated by management and business needs. Compensation The Customer Account Representative position is paid hourly in accordance with Home Choice!'s usual payroll procedures. In addition to an hourly rate, the Customer Account Representative position is paid out WEEKLY along with all companywide roles. $14.45 per hour - $17.00 per hour (Paid out weekly) Key Responsibilities Customer Service Provide friendly, top-notch customer experiences through "white glove" service with a servant's heart in our stores and in customer's homes and obtain new orders when needed on the sales floor and over the phone Deliveries and Pickups Opportunity to get out of the store and display a winning spirit through safe and compliant loading/unloading and installation of products, while following all handling and transportation procedures as well as keeping vehicles clean and properly maintained as assigned. Merchandising Maintain an inviting store with organized product and cleanliness with both customers and fellow coworkers in mind by refurbishing merchandise to like new condition and keeping showroom dusted, vacuumed and organized Job Requirements Must be at least 18 years of age High school diploma or GED Excellent communication and interpersonal skills Valid state driver's license and good driving record You WILL be driving the company vehicles Ability to lift and move product such as furniture, electronics, and appliances Ability to work a flexible schedule, including evenings, weekends, and holidays Consistent in-person attendance Why Work For "Home Choice!"? Great Benefits Medical, Dental, Vision, life Insurance, Supplemental Life Insurance, Spouse/Dependent Life Insurance, Short Term Disability, Long Term Disability, Flexible Spending Accounts, 401(k) Savings Plan w/company match, Paid Time Off, Legal Insurance, Identity Theft Protection Plan, Health Savings Accounts, Hospital Indemnity, Critical Illness, Accident Insurance, Limited Purpose Plan Award Winning Culture Career Growth Opportunities! Weekly Pay! Physical Demands The physical demands described here are representative of those that must be met by a Coworker to successfully perform the essential functions of this job. While performing the duties of this job, the Coworker is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The Coworker must frequently lift and/or move (push/pull) heavy items and merchandise. All Coworkers are expected to adhere to all Company safety guidelines while meeting the physical demands of the job. Home Choice! is an equal opportunity employer committed to ensure that all employment decisions are made on a non- discriminatory basis, and without regard to actual or perceived race (the definition of race also includes traits historically associated with race, including, but not limited to, hair texture and braids, locks, and twists), religious creed, color, national origin, ancestry, physical or mental disability, genetic information (including testing and characteristics), sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity, transgender, and gender expression), age, sexual orientation, citizenship status, veteran status, uniformed service member status, or any other consideration protected by federal, state or local law. This is an excerpt from the full job description and is not intended to be all-inclusive. Other related duties may be required to meet the ongoing needs of the business. Home Choice! is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer.

The Member Support Representative is considered the “front line” of the ministry in assisting members with general inquiries by phone and email. This entry-level role is ideal for candidates who enjoy engaging with people, are servant-minded, and can provide compassionate and professional support. In addition to answering questions and resolving issues, the position also provides opportunities to minister to members through prayer and spiritual encouragement. WHAT WE OFFER Faith and purpose-based career opportunity! Fully paid health benefits Retirement and Life Insurance 12 paid holidays PLUS birthday Lunch is provided DAILY. Professional Development Paid Training ESSENTIAL JOB FUNCTIONS Respond to member inquiries via phone and email promptly, with time sensitivity and professionalism. Verify and update member information accurately in CHM's systems. Log and track all interactions in the member management system (Gift Manager or CRM). Follow standard operating procedures (SOPs) when handling common inquiries. Provide accurate information about CHM guidelines, membership, billing, and processes. Attract prospects by answering questions, giving suggestions, and making recommendations to obtain membership when appropriate. Review and assess member concerns, escalating to management when necessary. Handle escalated or emotional calls with empathy, offering prayer or spiritual encouragement when appropriate. Meet established performance standards (e.g., call volume, response time, member satisfaction). Participate in team meetings, training sessions, and development opportunities to stay current with CHM policies and systems. Protect member confidentiality and comply with HIPAA and organizational privacy standards. Thrive in a collaborative team environment and contribute positively to overall team goals. Uphold the mission, vision, values, and service standards of CHM in every interaction. Maintain a professional demeanor at all times. Perform other job duties as assigned by management. QUALIFICATIONS & EXPERIENCE REQUIREMENTS Required: High School Diploma or equivalent. Preferred: Some college coursework in business, communications, or related field; or 1-2 years of customer service experience. Proficiency in Microsoft Office programs (Word, Excel, Outlook). Ability to operate a PC and navigate information systems/applications (Gift Manager or similar CRM software). Experience using routine office equipment (fax, copier, printers, multi-line telephones, etc.). Strong verbal and written communication skills, with active listening ability. Strong organizational, analytical, and problem-solving skills. Ability to manage workload, multi-task, and adapt to changing priorities. Patience, empathy, and conflict-resolution skills for handling sensitive or difficult calls. CORE COMPETENCIES Interpersonal Communication Servant Leadership Mindset Teamwork & Collaboration Conflict Resolution Detail Orientation & Accuracy Adaptability & Flexibility PERFORMANCE EXPECTATIONS Maintain accuracy and efficiency in all member records updates. Meet or exceed department standards for call and email response times. Consistently achieve high member satisfaction scores. Demonstrate reliability, accountability, and professionalism in all duties. WORK ENVIRONMENT & PHYSICAL REQUIREMENTS Standard schedule: Monday-Friday, 9:00 AM-5:00 PM (with flexibility for ministry needs). Office-based environment with regular phone and computer use. Ability to sit at a desk and use a computer/phone for extended periods. Manual dexterity for typing and handling office equipment. About Christian Healthcare Ministries Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.

The Account Service Representative is responsible for delivering exceptional service to brokers, agencies, and employer groups. This role supports the full lifecycle of group accounts-renewals, enrollments, changes, claims support, quoting follow-ups, and carrier communication. The ASR works closely with the sales and operations team to ensure accuracy, timeliness, and high customer satisfaction What you'll be doing: Broker & Agency Support: Serve as the primary point of contact for agencies regarding group insurance questions, documentation, renewals, and service needs. Assist brokers with quoting requests, benefit summaries, enrollment materials, and onboarding documentation. Provide clear guidance on medical, dental, vision, GAP, and ancillary benefits. Group Account Management: Support new group onboarding, including application review, census validation, and carrier submissions. Assist with open enrollment meetings, renewal reviews, and plan comparison tools. Maintain accurate group records, policy details, and service notes. Track renewals, missing documents, billing issues, and enrollment updates. Carrier & Vendor Coordination: Communicate with carriers regarding applications, eligibility, billing discrepancies, and service issues. Facilitate resolution of escalated member and employer concerns. Ensure compliance with carrier guidelines and timelines. Administrative & Operational Tasks: Prepare service emails, renewal notices, spreadsheets, and standardized documents for agencies and employers. Maintain CRM activity logs, follow-up tasks, and documentation. Assist the Group Sales Director in tracking KPI metrics and service SLAs Requirements: Must know all carriers. Traditional group insurance Must have knowledge of working with a census Customer service experience 215 License required Reliable transportation Qualifications: Salesforce knowledge helpful Ichra knowledge helpful Business development experience 5-10 years of experience in health insurance, group benefits, or employee benefits administration (preferred). Knowledge of medical, dental, vision, GAP, and ancillary products. Strong communication skills-professional, clear, and customer focused. Ability to manage multiple priorities with attention to detail and deadlines. Proficient in Microsoft Office (Excel, Word, PowerPoint); CRM experience is a plus. Bilingual (English/Spanish) Salary range: $55-$75k + Commission Schedule: 9-5 with occasional weekend events. Hybrid/remote possible after 90 days. January start date

Inspire health. Serve with compassion. Be the difference. Provides accurate and timely submission of claims for Prisma Health to various payer sources based on timely filing guidelines. Ensures specialty accounts are followed up on in a timely manner with increased focus on aged and high dollar accounts. Follows up and pursues identified payer variances after comparing expected to actual reimbursement received. Responsible for working with other departments when issues arise such as missing payments, payer delays, and technical denials. Ensures payment amount(s) from insurance carriers are correct and posted to accounts. Reviews accounts after payment posting to determine if balance needs moved to secondary payer or patient liability. Knowledge of payers and provides support to other team members as needed. Demonstrates exceptional relationships with external payers and internal departments in accordance with Prisma Health Standards of Behavior and Compliance. Essential Functions All team members are expected to be knowledgeable and compliant with Prisma Health's values: Inspire health. Serve with compassion. Be the difference. Works and processes the billing functions, including resolving the discharged not final billed/stop bill errors that prevented the account from billing, the resolution of claim edits in order to submit to claims clearinghouse for electronic submission. Processes the daily paper claims submissions for primary and secondary claims. Follows up on specialty accounts receivable (AR) accounts assigned to determine if the claim has been accepted and processed for payment or denied. Reviews claim rejections and re-bills accounts when appropriate. Effectively and timely identifies the root cause of non-payment denials and works with the insurance company, the patient and Prisma Health departments to find resolution to claim denials, making all necessary claim and account corrections to ensure the full reimbursement of services rendered. Escalates accounts both at the payer and/or internally when appropriate, as well as involving the patient appropriately in accordance with the Prisma Health escalation guidelines in order to keep AR aging at acceptable levels for payer issues. Identifies system issues through trending and repetitive actions that require workflow review or changes to resolve compliant billing. Utilizes proper tools to communicate with Prisma Health department teams on specific errors for corrections related to their area of responsibility. Contacts insurance payers, patients or guarantors at established intervals to follow-up on status of delinquent accounts, determines the reason of delay and expedites payment. Meets daily performance productivity and quality goals.Identifies areas for improvements. Monitors quality levels, finds root cause of quality problems and owns/acts on quality problems. Contributes to department goals. Effectively utilizes time and resources, assisting co-workers as time allows. Performs other duties as assigned. Supervisory/Management Responsibilities This is a non-management job that will report to a supervisor, manager, director or executive. Minimum Requirements Education - High School diploma or equivalent OR post-high school diploma/highest degree earned Experience - Three (3) years in hospital claims and billing follow-up In Lieu Of Bachelor's degree and 2 years of hospital billing, follow-up/denials. Required Certifications, Registrations, Licenses CRCA preferred CRCR preferred Knowledge, Skills and Abilities Understanding of the hospital and physician claim forms Knowledge of payer guidelines. Maintains professional growth and development through seminars, workshops, in-service meetings, current literature and professional affiliations to keep abreast of latest trends in field of expertise. Understands, promotes and adheres to all matters of compliance with laws and regulations. Understands the Standards of Behaviors. Communication skills preferred Attention to details preferred. Work Shift Day (United States of America) Location Blount Memorial Hospital Facility 7001 Corporate Department 70019012 Patient Account Services Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience. Summary The Patient Financial Services Representative (PFSR) serves as the first point of contact in greeting patients and guarantors in the hospital, ambulatory or medical office setting. The PFSR engages with the patient or guarantor to obtain pertinent information and answer any questions in an effort to ensure that all required demographic, financial, and insurance eligibility information is gathered and verified. Ensures all required notices and consent forms are signed accordingly. Responsibilities Provides exceptional customer service and ensures all questions and concerns are addressed in a timely and courteous manner. May guide the patient to appropriate destination for services.Obtains pre-certification and authorization.Verifies insurance benefits including obtaining insurance card(s) and confirms coverage is active. Determines correct insurance filing order, if multiple insurance coverages are effective for that service.Explains polices including all regulatory and financial consent forms; secures all required signatures.May perform patient discharge functions including, but not limited to, review of after visit summary (AVS), future appointment scheduling, and referrals.Interviews patients and guarantors at the workstation or bedside to obtain all necessary information, including a copy of the patient or guarantor identification card.May confirm physician and prescription orders ensuring accuracy.May schedule walk-in appointments for services offered.Collects patient out-of-pocket responsibility per collection guidelines. Provides patient estimates as requested. Prepares and balances a daily deposit of all payment collections. Competencies ACCOUNTABILITY, ACCURACY & QUALITY, CUSTOMER SERVICE, EFFECTIVE COMMUNICATION, ORGANIZATION SKILLS, PATIENT AND FAMILY CENTERED CARE, PROBLEM SOLVING, PRODUCTIVITY, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR, TEAM WORK Education And Certification Requirements High School Diploma or Equivalent (Required) Additional Job Information Complexity of Work: Requires excellent communication skills, critical thinking skills, decisive judgment, and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Ability to work and build relationships collaboratively. Required Work Experience: No experience required. One (1) year of related hospital, medical office, or customer service experience preferred. Other Information: In Memorial Physician Group (specialty practices), additional responsibilities include: (1) obtain specialty authorizations (2) authorization denial and peer to peer process (3) patient care navigation ex: surgical and procedural coordination and scheduling for patient specific populations (4) handle all incoming calls and physician and hospital back line (5) obtain and confirm referrals In the Hospital, additional responsibilities include: (1) Upon validation of patient identity, place identification band on patient (2) obtain signatures for hospital specific regulatory forms not required in an ambulatory or office setting (3) obtain authorizations for walk-in appointments (4) determine when financial assistance is needed.In Memorial Primary Care, additional responsibilities include: (1) MIH-MPC program patient referral, payment collection and eligibility scheduling (2) process referral work-ques and same day access requests (3) work with Patient Access Center on real time patient requests (4) address prescription refill requests, patient advice requests through MyChart, and provider scheduling template. Working Conditions And Physical Requirements Bending and Stooping = 60% Climbing = 0% Keyboard Entry = 100% Kneeling = 0% Lifting/Carrying Patients 35 Pounds or Greater = 60% Lifting or Carrying 0 - 25 lbs Non-Patient = 80% Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 40% Lifting or Carrying > 75 lbs Non-Patient = 0% Pushing or Pulling 0 - 25 lbs Non-Patient = 80% Pushing or Pulling 26 - 75 lbs Non-Patient = 80% Pushing or Pulling > 75 lbs Non-Patient = 0% Reaching = 80% Repetitive Movement Foot/Leg = 0% Repetitive Movement Hand/Arm = 80% Running = 0% Sitting = 80% Squatting = 80% Standing = 80% Walking = 80% Audible Speech = 80% Hearing Acuity = 80% Smelling Acuity = 0% Taste Discrimination = 0% Depth Perception = 80% Distinguish Color = 0% Seeing - Far = 80% Seeing - Near = 80% Bio hazardous Waste = 60% Biological Hazards - Respiratory = 60% Biological Hazards - Skin or Ingestion = 60% Blood and/or Bodily Fluids = 60% Communicable Diseases and/or Pathogens = 60% Asbestos = 0% Cytotoxic Chemicals = 0% Dust = 0% Gas/Vapors/Fumes = 60% Hazardous Chemicals = 60% Hazardous Medication = 60% Latex = 60% Computer Monitor = 100% Domestic Animals = 0% Extreme Heat/Cold = 0% Fire Risk = 0% Hazardous Noise = 0% Heating Devices = 0% Hypoxia = 0% Laser/High Intensity Lights = 0% Magnetic Fields = 0% Moving Mechanical Parts = 0% Needles/Sharp Objects = 60% Potential Electric Shock = 0% Potential for Physical Assault = 40% Radiation = 0% Sudden Decompression During Flights = 0% Unprotected Heights = 0% Wet or Slippery Surfaces = 40% Shift Primarily for office workers - not eligible for shift differential Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification. Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process. Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity. Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law. We are proud to offer Veteran's Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program. Employment is subject to post offer, pre-placement assessment, including drug testing. If you need reasonable accommodation during the application process, please call ************ (M-F, 8am-5pm) or email *******************************

Back to Search Results Patient Service Representative I Hospital Huntersville, NC, United States Shift: 1st Job Type: Regular Share: mail

Come Join the Premier Infusion & Healthcare Services Family! At Premier we offer employees stability and opportunities for advancement. Our commitment to our core values of Compassion, Integrity, Respect and Excellence in People applies to our employees, our customers, and the communities we serve. This is a rewarding place to work! Premier Infusion & Healthcare Services is a preferred post-acute care partner for hospitals, physicians and families in Southern CA. Our rapidly growing home health and infusion services deliver high-quality, cost-effective care that empowers patients to manage their health at home. Customers choose Premier Infusion & Healthcare Services because we are united by a single, shared purpose: We are committed to bettering the quality of life for our patients. This is not only our stated mission but is what truly drives us each and every day. We believe that our greatest competitive advantage, our greatest asset are our employees, our Premier Family in and out of the office sets Premier apart. PREMIER BENEFITS - For FULL TIME Employees: ● Competitive Pay ● 401K Matching Plan - Up to 4% ● Quarterly Bonus Opportunities ● Medical, Dental & Vision Insurance ● Paid Vacation Time Off ● Paid Holidays ● Referral Incentives ● Employee Assistance Programs ● Employee Discounts ● Fun Company Events Description of Responsibilities Intake Department Assistant responsibility is to provide support to the Intake Department through the referral coordination process. Reporting Relationship Intake Supervisor Scope of Supervision None Responsibilities include the following: 1. Responsible for transcribing all applicable information from the Intake Referral Form and patient information received from the referral source into the computer system correctly. 2. Handles all faxes incoming to Intake Department and distributes appropriately. 3. Calls referral sources to acknowledge receipt of faxes as applicable. 4. Logs all new referrals according to the current process. 5. Re-verification of insurance and demographics on restart patients as requested. 6. Manages the Intake Department Referral Board which gives visibility of the daily productivity as needed. 7. Enters patients info in CPR+ 8. Processes simple referrals as requested such as Picc care orders, Hydrations, Inhalation Solutions, Injectable and basic referrals coming from Home Health. 9. Creates invoices and charges credit cards as applicable. 10. Makes outbound calls to follow up on a patient discharge, follow up on any missing information needed to process a referral such as an H&P, H&W, and address or obtain orders from a hospital or MDs office. 11. Back-up and follows-up on insurance authorizations when necessary. 12. Participate in surveys conducted by authorized inspection agencies. 13. Participate in the pharmacy's Performance Improvement program as requested by the Performance Improvement Coordinator. 14. Participate in pharmacy committees when requested. 15. Participate in in-service education programs provided by the pharmacy. 16. Report any misconduct, suspicious or unethical activities to the Compliance Officer. 17. Perform other duties as assigned by supervisor. Minimum Qualifications: Must possess excellent oral and written communication skills, with the ability to express technical issues in “layman” terms. Fluency in a second language is a plus. Must be friendly professional and cooperative with a good aptitude for customer service and problem solving. Education and/or Experience: 1. Must have a High School diploma or Graduation Equivalent Diploma (G.E.D.) or Higher. 2. Prior experience in a pharmacy or home health company is of benefit. 3. Prior experience in a consumer related business is also of benefit. Equal Employment Opportunity (EEO) It is the policy of Premier Infusion & Healthcare Services to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Premier Infusion & Healthcare Services will provide reasonable accommodations for qualified individuals with disabilities.

Inspire health. Serve with compassion. Be the difference. Provides direct care as assigned in a participant's home, contracted facility, or at the PACE Center. Responsible for the collection of data related to participant status; ADL support under the direction of a PACE Homecare Coordinator; ongoing collection and documentation of participant data; assistance with treatments and procedures; and assistance with maintenance of patient care equipment. Assists with a variety of recreation programs and services to meet participant needs for social, physical, and cognitive functioning. Responsible for assisting therapists with skilled therapy and some independent restorative maintenance care of the participants. Essential Functions All team members are expected to be knowledgeable and compliant with Prisma Health's values: Inspire health. Serve with compassion. Be the difference. Assists with eating Assists with bathing (bed bath, bench shower, sink bath) Assists with personal grooming and dressing Provides personal hygiene assistance Assists in applying skin care products (lotion, oil, etc.) Assists with meal planning and preparation Assists participants in and out of bed Repositions participants as necessary Assists with ambulation Assists with toileting and maintaining continence Handles laundry duties Assists with shopping Ensures home safety Runs errands Observes vital signs like temperature, pulse rate, and respiratory rate Reminds participants to take prescribed medication as directed by their physician Provides escort services as needed, and transportation when included in the participant's Service Plan/Authorization (transportation provision may vary based on provider policy). Helps participants with communication, including placing the phone within reach and assisting with its use, as well as providing orientation to daily events. Performs other duties as assigned. Supervisory/Management Responsibilities This is a non-management job that will report to a supervisor, manager, director or executive. Minimum Requirements Education - High School Diploma or equivalent. Completion of a Nursing Assistant or Patient Care Tech program is preferred. Experience - One (1) year experience working with the frail or elderly population. In Lieu Of NA Required Certifications, Registrations, Licenses A valid driver's license; an acceptable motor vehicle record, as defined by the Acceptable Motor Vehicle Record (MVR) Chart; and proof of auto insurance. Driving is required for this position using the employee's personally owned vehicle. Employee must have reliable transportation and will be expected to adhere to the Prisma Health Driver Safety Policy and specific department driving policies. Employee must pass driver training. Knowledge, Skills and Abilities Basic computer skills Knowledge of office equipment (fax/copier) Work Shift Variable (United States of America) Location Centennial Way Practices Facility 1039 SeniorCare PACE - Upstate Department 10399035 Administrative and General Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.

The Community Marketing Representative II is responsible to support the enrollment and retention strategy in collaboration with management to ensure all membership goals are successfully achieved. Essential Functions: Utilize an educational approach to community organizations to promote any available lines of business in assigned regions Serve as a subject matter expert on all lines of business available in the assigned territory Contribute and support the development of educational and enrollment opportunities with community and government agencies, community housing, providers and health systems, community business associations, targeted industries and faith-based organizations Assist in various types of community outreach strategies and programs with guidance to internal departments and staff while adhering to all applicable state and federal regulatory requirements Collaborate cross functionally in the development of specific strategies for enhanced engagement including collaboration with other internal teams. Conduct presentations, marketing activities and other informational events in accordance with current approved marketing guidelines and State/Federal regulations Deliver educational staff presentations to targeted industries, community organizations and government agencies Strictly adhere to all State and Federal Marketing regulations Complete all required training to successfully satisfy all State and Federal requirements Observe and report current market information on benefits, services, trends, changes, strategies/tactics, new products, etc. Maintain professional and technical knowledge by attending educational workshops; training, reviewing professional publications; participating in industry Continuing Education Courses Cross trained in all lines of CareSource products and benefits Provide proactive, high-level relationship management and support with key agencies in order to grow and retain membership. Work within guidelines of sponsorship and promotional items budgets. Keep management informed by documenting detailed sales activity and records of all agency/organization contacts in the Customer Relationship Management tool ("CRM") and weekly reports Drive new membership acquisition by managing lead generation and direct marketing outreach during AEP (Annual Enrollment Period) Effectively coordinate community activities with other internal teams to ensure achievement of desired results Work within a territory plan to achieve desired membership and retention goals When necessary, participate in the negotiation, development, and staff coordination of Community/Agency/Provider events Regular travel to conduct to community-based organizations as needed to ensure effective administration of the program Perform any other job duties as requested Education and Experience: Associate degree in Marketing, Communications, Business Administration or related field, or equivalent years of relevant work experience is required Minimum of two (2) years of experience in Sales, Marketing or Account Management or Community Outreach and/or Social Delivery is required Medicare, Medicaid and/or Commercial Health Insurance experience is required Competencies, Knowledge and Skills: Proficient in Microsoft Suite, to include Word, PowerPoint, and Excel Excellent computer skills and ability to effectively use CRM system Knowledge of managed care principles, marketing guidelines and market dynamics Maintain marketing regulatory knowledge for compliance to State and Federal regulatory insurance guidelines and requirements Proven self-starter: able to work independently and within a team environment to achieve sales goals Strong problem-solving skills with attention to detail & excellent follow-up Excellent written and verbal communication skills Strong presentation and negotiation skills Excellent organizational, time management, and territory management skills Ability to develop, prioritize and accomplish goals Strong interpersonal skills and high level of professionalism Excellent research and analytical skills Proven experience of selling new products to existing customers Licensure and Certification: Current, unrestricted State Insurance License in Accident and Health, as required within state(s) of assigned territory is/are required or ability to achieve license(s) within assigned territory regulatory requirements within 30 days of hire. Applicable Certification as required within state(s) of assigned territory or ability to achieve certification(s) within 30 days of hire and annual recertification each year thereafter is required. For positions in states that operate under the Federally Facilitated Marketplace (FFM) and offer Marketplace plans, candidates must obtain certification from the Health Insurance Marketplace. Current, unrestricted Driver's License in good standing is required. Employment in this position is conditional pending successful clearance of a driver's license record check. If the driver's license record results are unacceptable, the offer will be withdrawn or, if you have started employment in this position, your employment in this position will be terminated To help protect our employees, members, and the communities we serve from acquiring communicable diseases, Influenza vaccination is a requirement of this position. CareSource requires annual proof of Influenza vaccination for designated positions during Influenza season (October 1 - March 31) as a condition of continued employment. Employees hired during Influenza season will have thirty (30) days from their hire date to complete the required vaccination and have record of immunization verified. CareSource adheres to all federal, state, and local regulations. CareSource provides reasonable accommodations to qualified individuals with disabilities or medical conditions, sincerely held religious beliefs, or as required by state law to enable the employee to perform the essential functions of the position. Request for accommodations will be completed through an interactive review process. Working Conditions: Mobile Worker: This is a mobile position, meaning that regular travel to different work locations is essential. Will be exposed to weather conditions typical of the location and may be required to stand and/or sit for long periods of time. Reside in the same territory they are assigned to work in; exceptions may be considered, due to business need May be required to travel greater than 50% of time to perform work duties. A valid driver's license, car, and insurance are necessary for work related travel Required to use general office equipment, such as a telephone, photocopier, fax machine, and personal computer Flexible hours, including evenings and/or weekends as needed to serve the needs of our members and may refer members to other CareSource resources Ability to lift up to 50 pounds Compensation Range: $54,500.00 - $87,300.00 CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package. Compensation Type: Salary Competencies: - Fostering a Collaborative Workplace Culture - Cultivate Partnerships - Develop Self and Others - Drive Execution - Influence Others - Pursue Personal Excellence - Understand the Business This is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds. #LI-TS1

Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team. This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives. This is a UK, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered. This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will include weekends and bank holidays on a rota basis, so it could be a Saturday or a Sunday but on occasions you may work both days. The shifts will be a mixture of these hours and a rota will be provided in advance. 12pm - 8pm 1pm - 9pm 2pm - 10pm 1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. 2. Identify and address safeguarding concerns promptly and effectively. 3. Meet customer service standards and performance goals. 4. Respond to difficult and sensitive cases with empathy, patience, and resilience. 5. Deliver information services across multiple channels (telephone, online, email, and live chat). 6. Resolve service user issues proactively, calmly, and professionally. 7. Offer guidance, tailored recommendations, and signposting to Service Users. 8. Follow established processes and adjust to evolving procedures. 9. Manage confidential information with strict adherence to data protection standards. 10. Proactively seek and address feedback to drive continuous improvement in role. Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely manner. • Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained. • Ability to resolve conflict, ensuring a positive outcome. • Ability to work independently, demonstrating initiative and good decision-making skills. • Strong written English skills to accurately input and record service user information. Desirable • Experience working with service users with additional needs and adapting to unique requirements. • Awareness of mental health issues and a passion for further learning and development in this area. Individual Competencies • Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks. • Ability to listen and engage with service users, understanding their needs and replying appropriately. • Ability to show empathy towards other's experiences and emotions. • Clear, effective and engaging communication skills with service users. • A positive approach to fostering an encouraging environment for colleagues and service users. • Proficient using a variety of digital software applications, and openness to learning new technologies. • Ability to prioritise time and tasks to meet deadlines and achieve objectives. • An open approach to embracing diverse perspectives and adapting to new ideas and ways of working. • Ability to adapt to changing environments and needs, being flexible and resilient in situations. • Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards. Desirable • Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 25,185.00 Maximum Salary £ 25,185.00