Quality Assurance Coordinator jobs at Maximus - 2921 jobs
Quality Assurance Manager
Maximus 4.3
Quality assurance coordinator job at Maximus
Description & Requirements Maximus is currently hiring for a Quality Assurance Manager to support our Missouri Enrollment Broker project. This is a full time remote opportunity. The Quality Manager is responsible for overseeing the daily operations for the Quality Assurance team, and for creating efficient business partnerships to meet business goals. The project will be a multi-channel contact center that will support multiple clients throughout the state of Missouri.
*This job is contingent upon contract award.*
At Maximus we offer a wide range of benefits to include:
- • Competitive Compensation - Quarterly bonuses based on performance included!
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave,
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Professional Development Opportunities- Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Oversee the day-to-day functions of the Quality Assurance (QA) department.
- Manage an effective quality assurance program that monitors and resolves issues before they become problems.
- Supervise the development and regular update of policies and procedures.
- Evaluate the need for and ensure the provision of necessary training for project personnel, providing up-to-date information on relevant programs, community resources, and options for consumers.
- Arrange staff training on a regular and ongoing basis. Ensure project training program meets all corporate requirements.
- Provide project leadership with updates on all issues regarding quality, operations, training, and policy and procedures.
- Provide leadership to all staff in the areas of quality improvement as it relates to process improvement, customer service and conflict resolution.
- Prepare reports and briefings for project leadership and review monthly and quarterly project status reports provided to the Department.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- Must be willing and able to travel up to 25% of the time as business need dictates.
- Lean Six Sigma experience with a minimum of Yellow Belt Certification required.
- Experience managing direct reports remotely required.
- Experience with designing, implementing and reporting customer satisfaction surveys required.
- Experience with standardized quality tools required.
- Experience with call and voice monitoring platforms required.
- Experience with a large-scale telephony system required.
- Experience with Client Relationship Management (CRM) platforms required.
- Experience with contract compliance and quality platforms required.
- Experience with statistical processes required.
- Premium contact center billing experience required.
- Financial experience with Oracle preferred.
Home Office Requirements:
- Internet speed of 20mbps or higher required (you can test this by going to *******************
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
#max Priority #LI-Remote
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
80,000.00
Maximum Salary
$
95,000.00
$71k-102k yearly est. Easy Apply 7d ago
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QA Tech, Sterile Processing - Evenings
Boston Children's Hospital 4.8
Boston, MA jobs
We are currently offering an $8,500 sign on bonus for new, full-time hires. Schedule: 3pm-11:30pm The QA is responsible for reviewing assembled trays for accuracy of instrumentation according to the pick sheet as well as instrument placement, good working order and ready for processing. This role must provide immediate feedback and coaching. Document in provided software to track and collate data. Identify discrepancies/errors in count sheet. They may assist in developing, recommending, and implementing education needs, internal standards, policies and procedures to improve quality and effectiveness of patient care and sterile processing. QA may be asked to participate in hospital, departmental and multidisciplinary programs, committees and special projects.
Key Responsibilities:
Maintains and audits review kits for accuracy and proper instrument functionality; ensures data entry into the system.
Identifies and reports trends in kit errors and findings from SPM collation to leadership and monthly staff meetings.
Reviews and inspects case carts for accuracy and completeness; assists in creating missing or priority item lists.
Provides immediate feedback and coaching to assemblers; identifies staff resistant to coaching and escalates to educators for targeted training.
Recognizes and documents staff who are unreceptive to feedback.
Accurately reports all discrepancies and quality concerns.
Supports enterprise-wide quality assurance programs and initiatives.
Performs additional duties as assigned.
Minimum Qualifications
Education:
High School Diploma or Surgical Technologist required
Bachelor's Degree preferred
Experience:
5+ years of relatable experience
Licensure/ Certifications:
Certified Registered Central Service Technician (CRCST) OR certified Sterile Processing and Distribution Technician (CSPDT) required
CIS preferred
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
$50k-74k yearly est. 1d ago
LEARNING QUALITY SPECIALIST
Cooper University Health Care 4.6
Westtown, PA jobs
About us At Cooper University Health Care , our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description This person performs audits and manages the registration work queue errors. This person will work with the front-line staff doing one/one training, coaching and informational training emails using the results of the WQ errors and Audits. This position contribution to employee engagement, improved financials through reducing denials and rework Experience Required * 3 years experience in a Contact Center environment with demonstrated experience in both learning and quality capacity preferred * Teaching or training experience is preferred; training experience within a medical or Healthcare environment a plus * Experience in or knowledge of any of the following is preferred: Central Scheduling, Medical Terminology, Insurance Verification, Registration, Scheduling, Authorizations, Referrals * Must be able to articulate and demonstrate an instructional/informational design methodology * Must be knowledgable of performance measurements, quality initiatives, coaching and mentoring, staff development, and the unique demands of frontline staff Education Requirements * High School Diploma Required * Bachelors preferred Special Requirements * Must be learner-focused, with the ability to develop targeted materials based on learner preferences, characteristics, competencies * Strong instructional design abilities (via experience or education) especially related to needs assessment and customized development for varied learners preferred; knowledge of performance based instructional methodology is preferred * Must have superior writing skills related to informational and instructional material, including the ability to present content in a non-paragraph and linear way. Experience with graphic design is a plus * Must be a high-performing and facile PC user and an expert in the Windows Suite (specifically PowerPoint and Word). Experience with E-Learning and Alternative Media a plus * Must possess solid classroom delivery skills related to motivating and capturing the attention of adult learners; must display high energy, confidence, a sense of fun, and the desire to provide a unique and memorable learning experience. A sample presentation will be required. * Must be motivated, decisive, and a problem solver with excellent time management, leadership aptitude and organizational skills * Must be a team player * Must have demonstrated experience in communicating effectively with all levels of management * Must be able to work varied hours as business needs change (i.e., possible evening and weekend hours)
$59k-85k yearly est. 3d ago
Quality Assurance Specialist II
1199 Seiu National Benefit Fund 4.4
New York, NY jobs
Requisition #: 7396 # of openings: 1 Employment Type: Full time Permanent Category: Non-Bargaining Workplace Arrangement: Hybrid Fund: 1199SEIU National Benefit Fund Job Classification: Non-Exempt Responsibilities • Review and authorize pension benefits for retired 1199SEIU members, surviving spouses, beneficiaries and their estates; ensure benefits are processed in compliance with Federal and Plan regulations
• Verify pension calculations and medical benefit entitlements for members who receive counseling; ensure members are informed of accurate pension and medical benefits due to them upon retirement
• Maintain counts of daily production including approvals and rejections for Quality Assurance Specialists; provide up to date information on daily production
• Generate and review written correspondence to members based on Plan provisions; accurately inform members of retirement benefit options or reasons for denials
• Counsel prospective retirees on pension and medical benefits as needed; provide information of various retirement options regarding payments and benefits
• Review and authorize re-calculation of pension benefits; adjust any underpayment or overpayment in pension benefits based on additional information obtained from members, employers or Social Security Administration
• Review and audit changes made by Pension Reconciliation Unit; ensure updated information has the proper authorization and signatures
• Perform other duties and special projects as assigned by management
Qualifications
• High School Diploma or GED required; Bachelor's degree preferred
• Minimum four (4) years pension claims processing or pension counseling experience in a benefits environment required
• Comprehensive knowledge of pension administration, eligibility requirements, benefit provisions, and enrollment protocols required
• Solid background with pension auditing and compliance review desirable
• Basic skill level in Microsoft Word and Excel preferred; able to perform data analysis, pension calculations and ability to navigate pension systems (Vitech V3)
• Ability to work well under pressure for timely payment of pension files, meet deadlines and department goals
• Proactive and analytical problem solving required; able to communicate with management and staff on complex issues
$62k-91k yearly est. 1d ago
QA/QC Manager
Spectracell Laboratories, Inc. 4.2
Houston, TX jobs
We are seeking a highly skilled and detail-oriented QA/QC Manager to oversee quality assurance and quality control processes within a medical testing laboratory. The ideal candidate will possess extensive knowledge of CLIA/CAP regulatory standards, ensuring that all laboratory operations meet stringent quality requirements. As QA/QC Manager, you will lead the development, implementation, and continuous improvement of quality systems to uphold the highest standards of accuracy, safety, and compliance. This role offers an exciting opportunity to influence laboratory excellence and ensure reliable testing outcomes in a dynamic healthcare environment.
Major Duties and Responsibilities
· Develop and maintain comprehensive quality management systems aligned with CLIA/CAP regulations.
· Identify training needs and ensure everyone performing tests receives regular in-service training and education appropriate for the type and complexity of the laboratory services performed.
· Maintain and establish a quality control program appropriate for the testing performed and establishing the parameters for acceptable levels of analytic performance and ensuring that these levels are maintained throughout the entire testing process from the initial receipt of the specimen, through sample analysis and reporting of test results.
· Resolve technical problems and ensure that remedial actions are taken whenever test systems deviate from the laboratory's established performance specifications.
· Evaluate the competency of all testing personnel and ensure the staff maintain their competency to perform test procedures and report test results promptly, accurately, and proficiently. The procedures for evaluation of the competency of the staff must include, but are not limited to;
· Direct observations of routine patient test performance, including patient preparation, if applicable, specimen handling, processing, and testing.
· Monitoring the recording and reporting of test results.
· Review of intermediate test results or worksheets, quality control records, proficiency testing results, and preventive maintenance records.
· Direct observation of performance of instrument maintenance and function checks.
· Assessment of test performance through testing previously analyzed specimens, internal blind testing samples or external proficiency testing samples.
· Assessment of problem-solving skills.
· Lead internal and external quality audits to verify compliance with regulatory requirements and industry best practices.
· Oversee quality inspection procedures across all laboratory processes to identify areas for improvement and ensure adherence to specifications.
· Manage documentation control, including validation protocols, calibration records, and audit reports to support regulatory submissions.
· Coordinate with laboratory management and staff to implement robust quality control measures that ensure the accuracy and reliability of test results.
· Conduct root cause analysis for non-conformances and implement corrective and preventive actions (CLIA) to mitigate risks.
· Evaluate and document the performance of individuals responsible for high complexity testing at least semiannually during the first year the individual tests patient specimens. Thereafter, evaluations must be performed at least annually unless test methodology or instrumentation changes, in which case, prior to reporting patient test results, the individual's performance must be reevaluated to include the use of the new test methodology or instrumentation.
· Provide leadership in training staff on quality systems, regulatory updates, and best practices in laboratory operations.
· Drive continuous improvement initiatives by analyzing data trends and integrating new methodologies into existing quality frameworks.
· Perform various additional duties, as required and necessary for effective business operations.
Job Specifications
· Bachelor's degree in science or related subject, or Medical Laboratory Scientist (MLS) or equivalent with the American Society of Clinical Pathology or acceptable equivalent.
· RSO Certificate.
· Quality Control/Quality Assurance certifications preferred (ASQ, CMQ, etc.).
· 5-7 years in quality control and quality assurance is required.
· Previous laboratory management experience is required.
· Clinical laboratory experience is required.
· Experience working and communicating with all levels within an organization.
· Experience in document control establishment and maintenance.
· Highly proficient in Microsoft Excel.
· Must adhere to all HIPPA regulations, OSHA and CLIA rules and regulations for laboratories including use of PPE.
· The ability to multitask and manage daily changes in workflow with flexibility and good judgement.
· The ability to work in a changing team environment, as well as independently, with efficiency, accuracy, and professionalism.
· The ability to be meticulous, with high attention to detail.
· Must be flexible and willing to work in areas and on problems that may not normally be part of the position but required for the efficient operation of the business.
· Proven experience in quality assurance and quality control within a medical testing laboratory or related healthcare environment.
· Strong understanding of CLIA/CAP standards for medical testing.
· Demonstrated ability to conduct thorough quality audits and manage complex projects effectively.
· Excellent analysis skills with a focus on problem-solving and process optimization.
· Knowledge of manufacturing processes related to medical testing equipment or consumables is advantageous.
· Exceptional organizational skills with attention to detail in documentation and compliance activities.
· Effective communication skills to collaborate with cross-functional teams and regulatory bodies.
Join us as we uphold the highest standards of quality assurance in medical testing laboratories-ensuring accurate diagnostics that improve patient outcomes worldwide!
$67k-103k yearly est. 1d ago
Global Quality Policy & Advocacy Leader
Gilead Sciences, Inc. 4.5
Washington, DC jobs
A leading biopharmaceutical company is seeking a Senior Director of Quality Policy and Advocacy to lead global policy initiatives. This role requires extensive experience in Quality strategies, particularly within North American regulatory landscapes. You will be responsible for advocating Gilead's portfolio interests and engaging with stakeholders to resolve complex Quality issues. The ideal candidate will have a strong background in regulatory affairs, leadership skills, and the ability to communicate effectively with diverse audiences. This role offers a competitive salary and benefits.
#J-18808-Ljbffr
$91k-117k yearly est. 3d ago
Clinical Quality Coordinator
St. John's Riverside Hospital 4.7
Yonkers, NY jobs
The Quality Registered Nurse plays a vital role in advancing the hospital ' s journey toward the ANCC Pathway to Excellence designation. This position supports the development of a positive practice environment by leading quality improvement initiatives, promoting nursing excellence, and ensuring alignment with the six Pathway Standards: Shared Decision-Making, Leadership, Safety, Quality, Well-Being, and Professional Development.
Lead and coordinate quality improvement projects that align with Pathway standards, focusing on patient safety, clinical outcomes, and nursing practice.
Support shared governance structures by facilitating nurse-led councils and promoting frontline nurse involvement in decision-making.
Monitor and report on nursing-sensitive indicators, including infection rates, falls, medication errors, and readmissions.
Conduct audits and root cause analyses to identify opportunities for improvement and ensure compliance with evidence-based practices.
Collaborate with nursing leadership to develop and implement strategies that foster a respectful, safe, and empowering work environment.
Educate staff on Pathway standards, quality initiatives, and professional development opportunities.
Assist in preparing documentation for the Pathway application, including narratives, outcome data, and survey coordination.
Promote nurse well-being by supporting initiatives that address physical and mental health, recognition, and work-life balance.
How This Role Supports Pathway to Excellence:
The Pathway to Excellence designation requires hospitals to demonstrate excellence across six standards: [*********************
Shared Decision-Making - Quality Nurses help facilitate nurse-led councils and shared governance.
Leadership - They collaborate with nurse leaders to promote transparency, accountability, and mentorship.
Safety - They lead initiatives to reduce harm and foster a respectful workplace.
Quality - They monitor outcomes and drive continuous improvement.
Well-Being - They support programs that promote nurse wellness and recognition.
Professional Development - They help create learning opportunities and career advancement pathways.
Requirements
Bachelor's degree in Nursing (BSN) required, Master's preferred
Minimum of 3-5 years of clinical experience in a hospital setting.
Experience in quality improvement, patient safety, or nursing excellence programs preferred.
Familiarity with ANCC Pathway to Excellence standards and survey process.
Strong analytical, communication, and project management skills.
Proficiency in data analysis tools and electronic health records.
Registered Nurse (RN) with active New York State licensure.
$47k-74k yearly est. 4d ago
QA Radiology Technician
NYC Health + Hospitals/Correctional Health Services 4.7
New York, NY jobs
NYC Health + Hospitals is the largest public health care system in the nation. We are a network of 11 hospitals, trauma centers, neighborhood health centers, nursing homes, post-acute care centers, and correctional health services. We are a home care agency and a health plan, MetroPlus. Our health system provides essential services to 1.4 million New Yorkers every year in more than 70 locations across the city's five boroughs. Our diverse workforce of more than 42,000 employees are uniquely focused on empowering New Yorkers.
NYC Health + Hospitals/Correctional Health Services is one of the nation's leading correctional health care systems in quality of and innovations to care, and access from pre-arraignment through compassionate release. In-jail services include medical, nursing, mental health, substance use treatment, social work, dental and vision care, discharge planning, and reentry support. In addition to providing direct patient care in the jails, CHS leverages the resources of the nation's largest municipal health care system to help discharged patients successfully return to their communities. CHS is also a pivotal partner in New York City's criminal justice reform efforts.
The Quality Assurance (QA) Radiological Technologist position encompasses responsible, administrative and clinical activity of varying degrees of latitude. Clinical level judgement is needed in the daily supervision of radiological functions and patient care, and departmental projects.
Responsibilities include:
Review exam orders, consult with radiologist, schedule patients and arrange for transportation as indicated.
Identify patient and document all information pertinent to final report in the RIS and on images (PACS).
Prepare all patients (infants, children, adolescents, adults and geriatric) for radiological procedures requested by the clinician. Arrange for proper protection of patients, public and staff from infectious diseases/materials.
Perform all general diagnostic imaging and routine examination in CT and Angiography.
Assists in performing daily checks of radiographic imaging equipment, immobilization devices and other necessary accessories.
Enters data and maintains documents and logs as required and mandated by the department QA guidelines and various regulatory agencies.
Maintains adequate stocks of supplies and materials needed for use in the department.
Checks equipment for defects prior for use and assures proper use of such equipment through instruction and review.
Report any unexpected patient incidents in accordance with the occurrence report protocol.
Maintain and exercise all mandated radiation safety regulations. Maintain basic care of all the imaging equipment. All malfunctions are to be reported to management staff whether mechanical, electrical or suspect and service request documentation completed. Maintain a clean and safe work environment for both patients and staff.
Perform other duties as deemed necessary (by supervisory or administrative staff) in the event of emergencies or disasters.
Continue professional growth and development of job-related skills on an ongoing basis. Participate in continuing education activities.
Ensure all examinations are accessioned, documented and sent to PACS for reading. Monitor PACS and RIS incomplete worklists to ensure all exams are completed.
In accordance with HIPAA (the Health Insurance Portability and Accountability Act), staff members will exercise due diligence in ensuring patient privacy and confidentiality.
Identifies activities that the network has implemented to promote patient safety and takes all necessary precautions to ensure a safe environment for patients, visitors and staff.
In addition to the Radiology Technologist job functions, the QA Technologists is responsible for the following:
Organize and file maintenance reports for each building in regards to dentistry and radiology x-ray equipment and ensure dentistry and x-ray equipment follow the Department of Health codes, policies and procedures.
Participates in quality assurance activities, including coordination, control and maintenance of technical equipment.
Establish a daily/weekly/monthly quality control routine for monitoring, evaluating, and maintenance of X-ray equipment to ensure optimal performance and stability.
Documenting and maintaining records for the quality control program in accordance with applicable regulations, legal requirements, accrediting agencies and recommendations from equipment manufacturers.
Performs research and participates in special projects involving evaluation of equipment and delivery of service.
Work with our radiologists to obtain updated documentation of primary diagnostic monitors.
Distribute/collect dosimeter badges from each employee/facility that works with x-ray equipment.
Recommends area assignment of personnel to coordinate activities within the department with other activities and services and represents the department in interdepartmental operations and meetings.
May be assigned duties and responsibilities of X-ray Director in regards to radiology department workflow.
Minimum Qualifications:
Assignment Level III
1. For Supervisory Assignments: a valid license and current registration to practice Diagnostic Radiography as a Radiologic Technologist issued by the NYSDOH; and two (2) years of Radiologic Technologist experience performing duties consistent with Assignment Levels I and II, one (1) year of which must have been in a supervisory capacity.
2. For Specialized Imaging Assignments: a valid license and current registration to practice Diagnostic Radiography as a Radiologic Technologist issued by the NYSDOH; and possession of a current advanced- level certification for the performance of these procedures.
NYC Health and Hospitals offers a competitive benefits package that includes:
Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
Retirement Savings and Pension Plans
Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
Loan Forgiveness Programs for eligible employees
College tuition discounts and professional development opportunities
College Savings Program
Union Benefits for eligible titles
Multiple employee discounts programs
Commuter Benefits Programs
$36k-57k yearly est. 3d ago
Supervisor , Continuous Quality Monitoring
Regal Medical Group 3.8
Los Angeles, CA jobs
The CQM Supervisor oversees non-clinical auditors in the Clinical Quality Management (CQM) department, ensuring regulatory compliance and the quality of processes in daily Non-Clinical Utilization Management (UM) activities, under the direction of a manager. This Supervisor is responsible for conducting live audits of UM case files, assigning drivers and presenters, and ensuring their performance is appropriate. The role also involves monitoring UM system controls and processes, specifically those that do not require clinical decisions. A solid understanding of comprehensive regulations, UM policies and procedures, the UM system, UM auditing, and quality improvement is essential for this position.
Essential Duties and Responsibilities:
- Familiarity with Non-Clinical UM regulations, processes, and systems.
- Ability to assign workloads effectively while managing staff.
- Proficient in presenting case files and conducting interviews regarding non-clinical questions.
- Skilled in designing audit tools to monitor Non-Clinical UM processes completed by non-clinical staff.
- Strong communication skills for effective interaction with internal clients and external customers.
- Capable of training employees using Policies & Procedures (P&Ps) and audit tools.
- Provide constructive feedback and exhibit strong active communication skills.
- Summarize quality monitoring findings, analyze root causes, and propose quality improvement plans.
- Suggest and design focused audits that help improve compliance in Non-Clinical UM processes.
- Request decision support for creating and enhancing Non-Clinical UM monitoring reports based on changes to UM P&Ps.
- Ensure auditors complete audits and necessary remediation within specified timeframes.
- Collaborate with the Non-Clinical UM team to ensure monitored focus areas are addressed and that process quality is tracked.
- Work with operational teams to evaluate the effectiveness and efficiency of process changes made for quality improvement.
- Ensure that new processes are accurately implemented through reports and case file reviews.
- Report issues identified to the Prior Authorization Compliance Director based on findings.
- Review updated policies and procedures, and be able to update the quality monitoring tool accordingly.
- Maintain all evidence related to quality monitoring projects.
- Track and manage daily reports received from the decision support team.
- Report any issues related to internal processes (e.g., timeliness) to the CQM manager.
- Attend department meetings, in-house services, and trainings, completing acknowledgments within the required timeframe.
- Perform all other duties as directed by management.
Education and Experience:
- Three to five (3-5) years of experience in non-clinical utilization management.
- Preferred: at least two (2) years of experience in non-clinical UM supervision or auditing.
- Proficiency in MS Office programs (Word, Excel, Outlook, Access, PowerPoint).
- Typing speed of 60 words per minute with accuracy.
- Ability to handle confidential matters responsibly.
- Strong analytical, creative problem-solving, and organizational skills.
- Capacity to work in a multi-tasking, high-stress environment.
- Effective strategy execution within timelines, delivering quality results.
- Ability to adapt and thrive in a fast-paced environment, demonstrating proactivity.
- Capable of managing multiple projects simultaneously, adjusting priorities daily, and knowing when to seek assistance with conflicting priorities.
- Self-motivated, assertive, ambitious, and possessing high personal ethics.
- Ability to collaborate with all levels of management and establish positive working relationships across various divisions in the company.
Compensation:
The pay range for this position at the start of employment is expected to be between $70,304 and $72,000 annually, depending on experience. However, the base pay offered may vary based on multiple individual factors, including market location, job-related knowledge, licensure, skills, and overall experience.
The total compensation package for this position may also include other elements, such as a sign-on bonus and discretionary awards, along with a full range of medical, financial, and other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), depending on the position offered.
Details regarding participation in these benefit plans will be provided to employees who receive an employment offer. If hired, the employee will be in an “at-will position,” and the company reserves the right to modify base salary (along with any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, overall company performance, or market factors.
As one of the fastest-growing Independent Physician Associations in Southern California, Regal Medical Group, Lakeside Community Healthcare, and Affiliated Doctors of Orange County offer a dynamic and fast-paced work environment.
Employer will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the LA City Fair Chance Initiative for Hiring Ordinance.
$70.3k-72k yearly 2d ago
Mobile Mammography Coordinator
Caromont Health 4.2
Gastonia, NC jobs
Job Summary: Responsible for coordination and scheduling of the mobile mammography bus. Responsible for working with the mammography supervisor for scheduling of staff, equipment, maintenance, and/or repairs for the mobile mammography bus. Performs routine mammography screenings while on bus. Also will cover other areas as needed for screening and diagnostic mammography. Assist with orientation and training of staff to the mobile mammography bus and equipment. Manage inventory of supplies needed on the mobile. Meet MQSA and ACR requirements. Maintain < 2.5% repeat rate. Maintain accurate complete information /records for MQSA, FDA and ACR. Enter data into Radiology information systems. Works with the mammography supervisor for annual mammography inspection. Ability to drive bus to different locations.
Qualifications: Graduate of accredited radiography program. Registered by ARRT in Radiography and Mammography. Minimum 5 years experience in mammography. Maintain CE requirements in field of mammography as well as Radiology. Skilled in motivating and communication with staff and others. Ability to organize and maintain supply inventory. Computer skills. Current BLS Certification required. Current NC drivers license.
EOE AA M/F/Vet/Disability
$31k-49k yearly est. 1d ago
Tissue Recovery Coordinator
Adventhealth 4.7
Orlando, FL jobs
Our promise to you:
Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
All the benefits and perks you need for you and your family:
* Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
* Paid Time Off from Day One
* 403-B Retirement Plan
* 4 Weeks 100% Paid Parental Leave
* Career Development
* Whole Person Well-being Resources
* Mental Health Resources and Support
* Pet Benefits
Schedule:
Full time
Shift:
24 Hours (United States of America)
Address:
601 E ROLLINS ST
City:
ORLANDO
State:
Florida
Postal Code:
32803
Job Description:
* Evaluates potential tissue donor referrals by collecting and screening medical and social information.
* Coordinates and supervises surgical recovery of consented tissues in accordance with policies, laws, and standards.
* Maintains competency by attending continuing education seminars and in-services on new equipment and instrumentation.
* Responds promptly to all donor referrals and pages, maintaining 24-hour on-call responsibility.
* Understands and complies with legal requirements for donation authorization.
The expertise and experiences you'll need to succeed:
QUALIFICATION REQUIREMENTS:
High School Grad or EquivCertified Tissue Bank Specialist (CTBS) - Accredited Issuing Body, Driver's License (DL) - EV Accredited Issuing Body
Pay Range:
$20.97 - $38.99
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
$21-39 hourly 6d ago
Tissue Recovery Coordinator
Adventhealth 4.7
Orlando, FL jobs
**Our promise to you:**
Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.
**All the benefits and perks you need for you and your family:**
+ Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
+ Paid Time Off from Day One
+ 403-B Retirement Plan
+ 4 Weeks 100% Paid Parental Leave
+ Career Development
+ Whole Person Well-being Resources
+ Mental Health Resources and Support
+ Pet Benefits
**Schedule:**
Full time
**Shift:**
24 Hours (United States of America)
**Address:**
601 E ROLLINS ST
**City:**
ORLANDO
**State:**
Florida
**Postal Code:**
32803
**Job Description:**
+ Evaluates potential tissue donor referrals by collecting and screening medical and social information.
+ Coordinates and supervises surgical recovery of consented tissues in accordance with policies, laws, and standards.
+ Maintains competency by attending continuing education seminars and in-services on new equipment and instrumentation.
+ Responds promptly to all donor referrals and pages, maintaining 24-hour on-call responsibility.
+ Understands and complies with legal requirements for donation authorization.
**The expertise and experiences you'll need to succeed:**
**QUALIFICATION REQUIREMENTS:**
High School Grad or EquivCertified Tissue Bank Specialist (CTBS) - Accredited Issuing Body, Driver's License (DL) - EV Accredited Issuing Body
**Pay Range:**
$20.97 - $38.99
_This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._
**Category:** Surgery Services
**Organization:** AdventHealth Orlando
**Schedule:** Full time
**Shift:** 24 Hours
**Req ID:** 150661552
$21-39 hourly 3d ago
DIVISION COORDINATOR - GASTROENTEROLOGY
Cooper University Health Care 4.6
Lansdale, PA jobs
About us At Cooper University Health Care , our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description Performs secretarial, business, billing and medical assisting functions as necessary for the smooth, efficient operation of the office. This position manages procedure scheduling requests and PTO. They assist with contacting patients via phone, mail and MyChart. They manage outside orders/referrals and oversee urgent scheduling requests for interventional practice. They serve as a back of for the SVC/CXL reports and assist with scheduling Covid tests, as needed. They manage monometry/motility needs, video capsule appointments, and cadence requests. They manage reimbursements, stipend tracking, assist in onboarding new providers, and reappointment of licenses. They help manage lag time, schedule utilization, encounter reports, Staple orders and office supplies. This position is required to work in Camden at the Haddon Ave Team Location, as needed. Experience Required * 5-7 years clinical office experience preferred. * Excellent oral and written communication skills, computer literate, comfortable with MS Office software. * Ability to successfully interact with researchers, patients, and administration are required. Education Requirements * High School Diploma or equivalent required. Associates preferred.
$34k-46k yearly est. 3d ago
Abstraction Coordinator
Adventhealth 4.7
Daytona Beach, FL jobs
Our promise to you:
Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
All the benefits and perks you need for you and your family:
* Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
* Paid Time Off from Day One
* 403-B Retirement Plan
* 4 Weeks 100% Paid Parental Leave
* Career Development
* Whole Person Well-being Resources
* Mental Health Resources and Support
* Pet Benefits
Schedule:
Full time
Shift:
Day (United States of America)
Address:
1130 BEVILLE RD
City:
DAYTONA BEACH
State:
Florida
Postal Code:
32114
Job Description:
Contacts assigned patients via telephone, greets them appropriately, updates and verifies patient demographics, and processes/scans all forms into the appropriate systems.
Screens assigned patients using standardized templates, such as dates of last cancer screening and mental health screening.
Prepares electronic medical charts for patients already scheduled for an Annual Wellness Visit add-on.
Provides necessary education to patients regarding patient portal use, Annual Wellness Visit, Preventative Services, and follow-up actions.
Documents appropriately within the office's designated system to ensure regulatory requirements are met, including MIPS, PCMH, and other quality programs.
The expertise and experiences you'll need to succeed:
QUALIFICATION REQUIREMENTS:
High School Grad or Equiv (Required)
Pay Range:
$16.63 - $26.60
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
$16.6-26.6 hourly 5d ago
Abstraction Coordinator
Adventhealth 4.7
Daytona Beach, FL jobs
**Our promise to you:**
Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.
**All the benefits and perks you need for you and your family:**
+ Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
+ Paid Time Off from Day One
+ 403-B Retirement Plan
+ 4 Weeks 100% Paid Parental Leave
+ Career Development
+ Whole Person Well-being Resources
+ Mental Health Resources and Support
+ Pet Benefits
**Schedule:**
Full time
**Shift:**
Day (United States of America)
**Address:**
1130 BEVILLE RD
**City:**
DAYTONA BEACH
**State:**
Florida
**Postal Code:**
32114
**Job Description:**
+ Contacts assigned patients via telephone, greets them appropriately, updates and verifies patient demographics, and processes/scans all forms into the appropriate systems.
+ Screens assigned patients using standardized templates, such as dates of last cancer screening and mental health screening.
+ Prepares electronic medical charts for patients already scheduled for an Annual Wellness Visit add-on.
+ Provides necessary education to patients regarding patient portal use, Annual Wellness Visit, Preventative Services, and follow-up actions.
+ Documents appropriately within the office's designated system to ensure regulatory requirements are met, including MIPS, PCMH, and other quality programs.
**The expertise and experiences you'll need to succeed:**
**QUALIFICATION REQUIREMENTS:**
High School Grad or Equiv (Required)
**Pay Range:**
$16.63 - $26.60
_This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._
**Category:** Health Information Management
**Organization:** AdventHealth Medical Group Daytona Beach
**Schedule:** Full time
**Shift:** Day
**Req ID:** 150658627
$16.6-26.6 hourly 3d ago
DIVISION COORDINATOR - GASTROENTEROLOGY
Cooper University Health Care 4.6
Pennsylvania jobs
About us At Cooper University Health Care , our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description Performs secretarial, business, billing and medical assisting functions as necessary for the smooth, efficient operation of the office. This position manages procedure scheduling requests and PTO. They assist with contacting patients via phone, mail and MyChart. They manage outside orders/referrals and oversee urgent scheduling requests for interventional practice. They serve as a back of for the SVC/CXL reports and assist with scheduling Covid tests, as needed. They manage monometry/motility needs, video capsule appointments, and cadence requests. They manage reimbursements, stipend tracking, assist in onboarding new providers, and reappointment of licenses. They help manage lag time, schedule utilization, encounter reports, Staple orders and office supplies. This position is required to work in Camden at the Haddon Ave Team Location, as needed. Experience Required * 5-7 years clinical office experience preferred. * Excellent oral and written communication skills, computer literate, comfortable with MS Office software. * Ability to successfully interact with researchers, patients, and administration are required. Education Requirements * High School Diploma or equivalent required. Associates preferred.
$34k-45k yearly est. 3d ago
Throughput Coordinator - Weekends
Adventhealth 4.7
Calhoun, GA jobs
Our promise to you:
Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
All the benefits and perks you need for you and your family:
* Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
* Paid Time Off from Day One
* 403-B Retirement Plan
* 4 Weeks 100% Paid Parental Leave
* Career Development
* Whole Person Well-being Resources
* Mental Health Resources and Support
* Pet Benefits
Schedule:
Part time
Shift:
Day-Weekend (United States of America)
Address:
1035 RED BUD RD NE
City:
CALHOUN
State:
Georgia
Postal Code:
30701
Job Description:
Performs other duties as assigned. Demonstrates competent technical skills and operational knowledge of all equipment used.
Collaborates with all departments to address patient placement and throughput.
Evaluates patients' needs and facility capabilities, facilitating admissions and transfers with timely notification of departments.
Communicates frequently with the House Supervisor regarding facility flow throughout the shift.
Assists with emergency management plans as directed by the House Supervisor. Makes rounds on patient care units to gather real-time census information to expedite admissions and discharges. Monitors census, coordinates staffing, and follows up on absences and schedule changes. Performs nurse leader rounding in the Emergency Department, including documentation. Participates in quality and process improvement activities. Assists with post-anesthesia care of patients receiving all types of anesthesia as needed. Practices in accordance with the State Nurse Practice Act and law.
The expertise and experiences you'll need to succeed:
QUALIFICATION REQUIREMENTS:
Associate's of Nursing (Required), Bachelor's of Nursing (Required) Advanced Cardiac Life Support Cert (ACLS) - RQI Resuscitation Quality Improvement, Basic Life Support - CPR Cert (BLS) - RQI Resuscitation Quality Improvement, Pediatric Advanced Life Support Cert (PALS) - RQI Resuscitation Quality Improvement, Registered Nurse (RN) - EV Accredited Issuing Body
Pay Range:
$30.40 - $49.93
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
$27k-42k yearly est. 4d ago
Throughput Coordinator - Weekends
Adventhealth 4.7
Calhoun, GA jobs
**Our promise to you:**
Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.
**All the benefits and perks you need for you and your family:**
+ Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
+ Paid Time Off from Day One
+ 403-B Retirement Plan
+ 4 Weeks 100% Paid Parental Leave
+ Career Development
+ Whole Person Well-being Resources
+ Mental Health Resources and Support
+ Pet Benefits
**Schedule:**
Part time
**Shift:**
Day-Weekend (United States of America)
**Address:**
1035 RED BUD RD NE
**City:**
CALHOUN
**State:**
Georgia
**Postal Code:**
30701
**Job Description:**
+ Performs other duties as assigned. Demonstrates competent technical skills and operational knowledge of all equipment used.
+ Collaborates with all departments to address patient placement and throughput.
+ Evaluates patients' needs and facility capabilities, facilitating admissions and transfers with timely notification of departments.
+ Communicates frequently with the House Supervisor regarding facility flow throughout the shift.
+ Assists with emergency management plans as directed by the House Supervisor. Makes rounds on patient care units to gather real-time census information to expedite admissions and discharges. Monitors census, coordinates staffing, and follows up on absences and schedule changes. Performs nurse leader rounding in the Emergency Department, including documentation. Participates in quality and process improvement activities. Assists with post-anesthesia care of patients receiving all types of anesthesia as needed. Practices in accordance with the State Nurse Practice Act and law.
**The expertise and experiences you'll need to succeed:**
**QUALIFICATION REQUIREMENTS:**
Associate's of Nursing (Required), Bachelor's of Nursing (Required) Advanced Cardiac Life Support Cert (ACLS) - RQI Resuscitation Quality Improvement, Basic Life Support - CPR Cert (BLS) - RQI Resuscitation Quality Improvement, Pediatric Advanced Life Support Cert (PALS) - RQI Resuscitation Quality Improvement, Registered Nurse (RN) - EV Accredited Issuing Body
**Pay Range:**
$30.40 - $49.93
_This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._
**Category:** Registered Nurse
**Organization:** AdventHealth Gordon
**Schedule:** Part time
**Shift:** Day-Weekend
**Req ID:** 150661956
$27k-42k yearly est. 3d ago
Echocardiography Advanced Coordinator
Piedmont Healthcare 4.1
Atlanta, GA jobs
Responsibilities:
JOB PURPOSE: Ensures that Piedmont Healthcare hospital echocardiography laboratories remain in compliance with all regulations and that all activities are being performed in accordance with approved procedures and regulatory requirements. Assists with activities related to obtaining and maintaining the technical requirements of Intersocietal Accreditation Commission (IAC) accreditation including maintenance of appropriate documentation. Assists with standardization and updates procedures, quality of images, competency and training of staff, quality control and quality assurance for Piedmont Healthcare hospital echocardiography laboratories. Assesses the educational needs and competencies of cardiac sonographer staff and develops, schedules, coordinates, and conducts educational programming for new and existing staff. Oversees the Residency Program. Assists with and provides clinical supervision and evaluation of patient care related to echocardiography. Available to perform inpatient and/or outpatient cardiac ultrasound testing to include 2D echo / Doppler, stress exams, and transesophageal echocardiograms as well as other duties assigned by manager or director. Provides complex technical care with the use of ultrasound technology for adolescent, adult, and geriatric patients and provides all necessary documentation and preliminary exam findings. Must have excellent understanding of structural heart procedures as they relate to echocardiography. Must also have full understanding of the use of 3D cardiac ultrasound.
KEY RESPONSIBILITIES:
1. Oversee Residency Program
a. Assists with activities related to echocardiography laboratory accreditation for Piedmont Healthcare hospitals to ensure compliance to IAC standards.
b. Assists with monitoring and reporting on quality metrics identified by Piedmont Healthcare and associated with IAC standards.
c. Compile physician and sonographer competency / registry and CME attendance records.
d. Routinely review cardiac sonographer exams as part of a formal quality assurance program.
2. Training and Education
a. Assess the educational needs and competencies of cardiac sonographer staff and interns and develop, schedule, coordinate, and conduct educational programming for new and existing staff to improve quality of care and reduce variation in workflow.
b. Maintain an up to date knowledge of echocardiography trends and best practice and conduct, participate in, facilitate, and utilize research to foster evidence-based practice.
c. Provide clinical supervision and evaluation of patient care related to echocardiography.
d. Attend and participate in echocardiography leadership activities.
e. Quality/Innovation on echo protocols, policies and procedures f. Maintain relationships with technical colleges and oversee student interns.
3. Clinical Support
a. Perform patient evaluations including verifying patient identity, reviewing the medical record for orders and prior studies, and addressing patient questions and concerns.
b. Perform echocardiograms including 2D / Doppler with and without contrast, dobutamine stress and exercise stress echo exams, and transesophogeal echocardiograms according to protocol.
c. Complete appropriate documentation, post processing, and preliminary findings in the medical record and cardiovascular PACS system.
d. Acquire and maintain training and competency in electronic health record system as required to perform duties.
e. Maintain personal competency file if applicable.
KNOWLEDGE, SKILLS, ABILITIES
Skill and competency in performing detailed cardiac ultrasound studies. Skill and ability to communicate effectively both verbally and in writing. Proficient in Microsoft windows-based computer software. Experience with electronic health records and cardiovascular PACS systems. Ability to work as a member of a team. Demonstrated clinical expertise and interest and ability in providing education. Self-starter with outstanding organizational, analytical, and project management skills.
Qualifications:
MINIMUM EDUCATION REQUIRED: Graduate of registry approved ultrasound college according to CAAHEP.
MINIMUM EXPERIENCE REQUIRED: Seven (7) years clinical experience as a registered cardiac sonographer.
MINIMUM LICENSURE / CERTIFICATION REQUIRED BY LAW: Registered as a Cardiac Sonographer (RDCS) through the American Registry of Diagnostic Medical Sonography (ARDMS) or as a Registered Cardiac Sonographer (RCS) through the Cardiovascular Credentialing International (CCI). Basic Life Support (BLS) certification.
ADDITIONAL PREFERRED QUALIFICATIONS: Experience with the IAC accreditation process. Experience developing and administering educational material. Knowledge of data collection, analysis, and presentation. Bachelors degree in Cardiac Sonography or a healthcare related field. Advanced Cardiac Sonographer registry through CCI
Business Unit : Company Name: Piedmont Hospital
$41k-55k yearly est. 1d ago
Quality Assurance Manager
Maximus 4.3
Quality assurance coordinator job at Maximus
Description & Requirements Maximus is currently hiring for a Quality Assurance Manager to support our Missouri Enrollment Broker project. This is a full time remote opportunity. The Quality Manager is responsible for overseeing the daily operations for the Quality Assurance team, and for creating efficient business partnerships to meet business goals. The project will be a multi-channel contact center that will support multiple clients throughout the state of Missouri.
*This job is contingent upon contract award.*
At Maximus we offer a wide range of benefits to include:
- • Competitive Compensation - Quarterly bonuses based on performance included!
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave,
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Professional Development Opportunities- Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Oversee the day-to-day functions of the Quality Assurance (QA) department.
- Manage an effective quality assurance program that monitors and resolves issues before they become problems.
- Supervise the development and regular update of policies and procedures.
- Evaluate the need for and ensure the provision of necessary training for project personnel, providing up-to-date information on relevant programs, community resources, and options for consumers.
- Arrange staff training on a regular and ongoing basis. Ensure project training program meets all corporate requirements.
- Provide project leadership with updates on all issues regarding quality, operations, training, and policy and procedures.
- Provide leadership to all staff in the areas of quality improvement as it relates to process improvement, customer service and conflict resolution.
- Prepare reports and briefings for project leadership and review monthly and quarterly project status reports provided to the Department.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- Must be willing and able to travel up to 25% of the time as business need dictates.
- Lean Six Sigma experience with a minimum of Yellow Belt Certification required.
- Experience managing direct reports remotely required.
- Experience with designing, implementing and reporting customer satisfaction surveys required.
- Experience with standardized quality tools required.
- Experience with call and voice monitoring platforms required.
- Experience with a large-scale telephony system required.
- Experience with Client Relationship Management (CRM) platforms required.
- Experience with contract compliance and quality platforms required.
- Experience with statistical processes required.
- Premium contact center billing experience required.
- Financial experience with Oracle preferred.
Home Office Requirements:
- Internet speed of 20mbps or higher required (you can test this by going to *******************
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
#max Priority #LI-Remote
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
80,000.00
Maximum Salary
$
95,000.00