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Maximus Remote jobs - 108 jobs

  • Director of Customer Support (Remote)

    Maximus Health 4.3company rating

    Remote

    Maximus is HQ'd in Santa Monica, this role is available Remote (US/CAN) No Agencies About Maximus Maximus (****************************** is a mission-driven consumer performance medicine telehealth company that provides men and women with content, community, and clinical support to optimize their health, wellness, and hormones. Maximus has achieved profitability, 8-figure ARR, and is doubling year over year - with a strong cash position. We have raised $15M from top Silicon Valley VCs such as Founders Fund and 8VC as well as leading angel investors/operators from companies like Bulletproof, Tinder, Coinbase, Daily Stoic, & Shopify. About the Role We are seeking a Director of Customer Support to lead and scale our CS team into the next phase of growth. This leader will be responsible for patient experience, team performance, and operational efficiency. They will partner cross-functionally with Product, Operations, Clinical, and Supply Chain to improve workflows, reduce friction, and deliver best-in-class patient service. This is a critical leadership role that requires both strategic vision and operational excellence. Key Responsibilities: Leadership & Team Development Lead and develop a 25+ person CS team (onshore + offshore), building a strong leadership bench (managers, team leads). Establish clear performance standards, career ladders, and coaching/development/training programs. Operational Excellence & Scaling Own SLAs, KPIs (CSAT, NPS, resolution time, first contact resolution), and workforce management. Implement automation, macros, and tools to improve efficiency and scalability. Introduce QA programs, escalation frameworks, and training processes to standardize excellence. Cross-Functional Leadership Serve as the voice of both the patient and CS reps cross-functionally, partnering with Product, Engineering, Clinical, and Supply Chain. Drive feedback loops: identify top patient pain points and work with teams to resolve root causes. Represent CS in leadership discussions, ensuring patient experience is embedded in strategic decisions. Patient Experience & Retention Ensure a seamless, empathetic, and efficient experience across all patient touchpoints. Partner with Product and Finance teams to improve LTV by driving retention and engagement. Strategic Planning Define and execute the vision for scaling CS and leveraging AI as we 2-3X patient volume. Design the org structure, systems, and processes required to scale cost-effectively. Prepare CS reporting and insights for leadership, board, and investors. Qualifications: 8+ years in Customer Support with 3-5+ years leading teams at scale both onshore and offshore Must have: experience leading Customer Support in a DTC (direct-to-consumer) company Must have: experience leading Customer Support in a Teleheath company Proven track record scaling CS/Support orgs of 20+ reps in a high-growth company (healthcare or tech a plus). Strong operational and systems orientation: workforce management, QA, automation, process design. Excellent cross-functional collaborator with Product, Ops, Marketing, and Clinical teams. Data-driven and analytical; comfortable using metrics to manage performance. Customer-first mindset combined with business pragmatism. Experience with Intercom, Zendesk or similar CS platforms required. Why Join Us Play a pivotal role in shaping the patient experience for tens of thousands of people. Build and scale a world-class CS team in a company growing rapidly. Collaborate with a mission-driven team focused on health, performance, and longevity. World-Class Benefits: Premium Blue Shield Platinum PPO & HMO Plans (up to 80% premium coverage) Full Suite: Medical, Dental, Vision, Life Insurance Best-in-class 401K options Flexible vacation/time-off policies Liquidity of options whenever available Extended options exercise window for loyal employees (3 months for every year of service; e.g. 1 year for 4+ year employees) Maximus is an equal opportunity employer, which not only includes standard protected categories, but the additional freedom from discrimination against your free speech and beliefs, as long as they are aligned with company values. We celebrate intellectual diversity. Note: We utilize AI note-taking technology during our interview sessions to ensure we capture all answers and details accurately. Candidates are also encouraged to use AI note-takers for their own records if they wish.
    $88k-135k yearly est. Auto-Apply 24d ago
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  • Graphic (Web) Designer (Remote US)

    Maximus Health 4.3company rating

    Remote

    is Remote (US, Canada, or Latin America) No agencies please Maximus (****************************** is a mission-driven consumer performance medicine company that empowers individuals to achieve their physical and cognitive peak through precision telehealth care. We are a high-growth, profitable company tailored to ambitious people who refuse to settle for average. We are backed by top Silicon Valley VCs such as Founders Fund and 8VC as well as leading angel investors/operators from companies like Bulletproof, Tinder, Coinbase, Daily Stoic, & Shopify. About The Role We're seeking a talented Graphic Designer to join our fast-growing team and help execute our creative marketing production across channels. Reporting to the Creative Director, you'll be responsible for creating high-performing assets that convert prospects into customers across multiple channels, including our website, multi-platform content, advertising, and print. This role combines creative storytelling and sophisticated tastes with technical savvy and marketing best practices - all to scale our mission of optimizing human health. Key ResponsibilitiesCreative Production Design and produce high-quality, high-converting product pages, campaign landing pages, marketing assets, and advertisements for digital channels Build web page layouts, applying brand design system and UX/UI best practices Generate product-focused and human-centric imagery for use across platforms Follow brand guidelines and ensure brand consistency across all touchpoints Collaborate with marketing team to conceptualize and execute creative campaigns from brief to final delivery Contribute design expertise and execution to other projects as required Performance Marketing Focus Understand ad performance metrics and then iterate based on data-driven insights Work closely with Integrated Marketing and Paid Media teams to understand campaign objectives and creative requirements Adapt high-performing creative concepts across multiple platforms and target demos Maintain a fast-paced production schedule to support aggressive growth targets Brand & Content Strategy Stay current with DTC marketing trends, platform updates, and creative best practices Contribute to creative strategy discussions and campaign planning sessions Consistent, thoughtful application of visual identity system Project Management & Collaboration Manage multiple projects simultaneously using Asana for task tracking and deadline management Coordinate with external agencies, influencers, and contractors as needed Present creative concepts and final deliverables to internal stakeholders Maintain organized asset libraries and version control systems QualificationsTechnical Skills Adobe Creative Suite for design across platforms Figma for design collaboration and asset management Asana for project management and workflow organization Unbounce for marketing landing pages Gen-AI creative tools including Veo, Sora, Nano Banana, and other emerging platforms Experience & Background 4+ years of experience in graphic design Proven track record creating marketing design that drives measurable results DTC brand experience preferred - understanding of direct-to-consumer marketing strategies Portfolio demonstrating high-performing work and sophisticated taste Skills & Attributes Strong understanding of performance marketing Ability to work in a fast-paced environment with tight deadlines Creative problem-solving skills with attention to detail Ability to iterate based on performance insights Ability to develop simple communications solutions for complex products and systems Excellent communication skills and collaborative work style Self-motivated with ability to work independently in a remote environment Who You Are Mission-driven individual passionate about improving people's health and wellness Entrepreneurial mindset comfortable in a fast-paced, high-growth environment Excellent communication and presentation skills Strong project management abilities with attention to detail Team player What We Offer & Benefits Flexible vacation/time-off policies - we manage energy, not time and promote work life flexibility Exposure to top-tier leadership and a meritocratic culture where the best ideas win regardless of title. Opportunity to work with a high-growth, science-backed brand changing the landscape of performance medicine. Opportunity to make a meaningful impact on people's health and wellness Fast-paced, entrepreneurial environment with significant growth opportunities Full Suite: Medical, Dental, Vision, Life Insurance Extended options exercise window for loyal employees (3 months for every year of service; e.g. 1 year for 4+ year employees) Liquidity of options whenever available Maximus is an equal opportunity employer, which not only includes standard protected categories, but the additional freedom from discrimination against your free speech and beliefs, as long as they are aligned with company values. We celebrate intellectual diversity. Note: We utilize AI note-taking technology during our interview sessions to ensure we capture all answers and details accurately. Candidates are also encouraged to use AI note-takers for their own records if they wish.
    $43k-64k yearly est. Auto-Apply 50d ago
  • Quality Analyst - Remote

    Maximus, Inc. 4.3company rating

    Remote

    Description & Requirements Maximus is seeking a detail-oriented and experienced Quality Analyst. This role is responsible for conducting quality evaluations of staff performance, supporting calibration sessions, and ensuring alignment with client-defined quality standards. The ideal candidate will demonstrate strong analytical and communication skills, and a commitment to continuous improvement. * Position is contingent upon contract award* This is a fully remote role. Must have the ability to pass a federal background check. Equipment will be provided but must meet the remote position requirement provided below. Remote Position Requirements: * Hardwired internet (ethernet) connection * Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** * Private work area and adequate power source Essential Duties and Responsibilities: * Conduct internal audits for the quality assurance program to ensure that quality metric requirements of the project are being met. * Collaborate in developing new procedures and update existing procedures when changes occur. * Analyze reports on operational performance and provide solutions to identified issues. * Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues. * Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project. * Analyze quality program data to identify trends and to develop and implement corrective action plans as appropriate. * Assist with monitoring performance and meeting contractual requirements using system applications. * Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows. * Assist with staff training for the purpose of achieving and maintaining quality program goals. * Analyze effectiveness of key initiatives and quality improvement efforts. * Perform other duties as assigned by management. * Participate in calibration sessions to ensure consistency and alignment in quality evaluations across the team. * Utilize AI tools and technologies to support quality assurance activities, data analysis, and reporting. * Assist the center with taking calls as needed to support operations and maintain service levels. Minimum Requirements * Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience. * Monitor agent interactions to ensure adherence to quality standards and provide timely, constructive feedback. * Meet daily, weekly, and monthly monitoring goals by completing required evaluations, delivering timely feedback, and documenting results to support overall quality targets. * Maintain strong organizational skills to effectively track monitors across different lines of business * Collaborate in the development and revision of procedures in response to operational changes. * Analyze operational and quality data to identify trends, gaps, and opportunities for improvement. * Make recommendations based on data analysis to enhance performance and service delivery. * Participate in and contribute to calibration sessions to ensure consistency in quality evaluations. * Assist in training initiatives aimed at improving agent performance and overall quality scores. * Support the creation and maintenance of staff resource materials, including guides, workflows, and reference documents. * Utilize AI tools and technologies to enhance quality assurance processes, reporting, and decision-making. * Take calls as needed to support center operations and maintain service levels. * Participate in pilots and provide feedback from a quality assurance perspective to help inform improvements to quality metrics. * Perform other duties as assigned by management. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
    $63k-87k yearly est. Easy Apply 60d+ ago
  • Account Executive - Government Market Solutions

    VSP Global 4.5company rating

    Remote

    With general direction, sell and service products by managing existing accounts and developing new prospects consisting of a large variance of industries. Exercise a broad knowledge of the organization's services, products and marketing techniques to achieve market share growth objectives and operational goals. Formulate and implement strategic business plans specific to the needs of individual large accounts to retain and increase membership and identify new and ancillary product sales opportunities Cultivate and develop strong business relationships with clients and prospective clients' key stakeholders Manage business relationships with brokers, consultants, and other industry partners Educate key stakeholders on industry, pricing, and benefit design trends to inform and assist with business decisions Maintain current working knowledge of existing and new products/services and other general information to ensure accurate information is provided Act as liaison between various departments and customers to ensure service levels and expectations are met. Collaborate with marketing and product development to address customers' needs and analyze market data Utilize a sales automation system to make inquiries, maintain records, and prepare reports Job Specifications Typically has the following skills or abilities: Bachelor's Degree in Business or related field, or equivalent experience Four plus years of business-to-business sales and/or account management experience in the employee benefits or the Healthcare/Insurance industry, is preferred Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation Highly adaptable, positive, resilient, patient risk-taker who is open to new ideas Resourceful team player who excels at building trusting relationships with customers and colleagues Innovative problem-solver who can generate workable solutions and resolve problems Flexible team player who thrives in environments requiring the ability to effectively prioritize and juggle multiple concurrent projects Exceptional listener and communicator who effectively conveys information verbally and in writing Highly motivated self-starter who takes initiative with minimal supervision Excellent written and verbal communication and presentation skills Knowledge of underwriting, products, services, and the healthcare industry Must travel more than 50% of the time Clean DMV record Preferred Skills Sales experience working for a Medicaid or Medicare health plan, or a service provider selling services to Medicare and Medicaid health plans Knowledge of the managed care industry, specifically Medicare and Medicaid Trade show or conference exhibiting experience Proficiency with CRM (Salesforce preferred), MS Windows and Office, including Excel, Word, and PowerPoint #LI-VISIONCARE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $58,656.00 - $92,230.38 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.
    $58.7k-92.2k yearly Auto-Apply 5d ago
  • Sr Business Consultant (Remote and Temporary)

    Maximus 4.3company rating

    Columbus, OH jobs

    Description & Requirements Maximus is looking to fill a Sr Business Analyst position. The Sr Business Consultant position supports CDC initiatives by conducting data-driven evaluations of management and organizational structures to improve operational efficiency, customer experience (CX), and overall service quality. Assists in mapping and optimizing the customer journey using quantitative and qualitative insights to identify pain points and opportunities for improvement. Collects, verifies, and analyzes performance and survey data to uncover trends, measure customer satisfaction, and recommend actionable improvements that enhance service delivery and streamline processes. - Position is remote and temporary through August 31, 2026 - Must be available to work the occasional weekend or holiday depending on business needs - Will work an 8-hour day between Monday - Friday 8:00 AM - 8:00 PM EST -You will need to provide your own computer equipment during training. Maximus will provide computer equipment once training is completed. Please Note: This position requires a personal computer or laptop during training period(Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3 Essential Duties and Responsibilities: - Apply business process improvement practices to re-engineer methodologies/principles and business process modernization projects. - Assist in the application of activity and data modeling, transaction flow analysis, internal control and risk analysis, modern business methods, and performance measurement techniques. - Assist in establishing standards for information systems procedures. - Develop solutions to a variety of complex problems. - Develop and apply organization-wide information models for use in designing and building integrated shared software and database management systems and data warehouses. - Follow Information Management guiding principles, cost savings, and open system architecture objectives. Responsibilities: - Data Analysis & Insights: Collects and validates operational, performance, and customer satisfaction survey data; performs trend analysis and develops metrics to measure efficiency and CX outcomes. - Customer Journey & CX Optimization: Maps end-to-end customer interactions; identifies friction points and designs solutions to improve engagement and satisfaction. - Survey Analysis: Analyzes customer feedback and survey results to identify drivers of satisfaction and areas for improvement; translates insights into actionable strategies. - Process Improvement: Applies data-driven methodologies (e.g., Lean, Six Sigma principles) to redesign workflows, reduce bottlenecks, and improve turnaround times. - Reporting & Visualization: Develops dashboards, models, and reports to communicate findings; prepares presentations for leadership and stakeholders. - Facilitation & Collaboration: Leads working groups and stakeholder sessions to align on improvement strategies; ensures recommendations are actionable and measurable. - Continuous Improvement: Monitors implemented changes for impact; iterates based on performance data, survey feedback, and evolving CDC objectives. This position requires the use of your own personal computer or laptop during the training period (tablets, iPads, and Chromebooks are not permitted). Once training is complete, the program will provide the required equipment. Maximus will provide computer equipment once training is completed. Home Office Requirements: - Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to ****************** - Minimum 5mpbs upload speed - Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router - Personal computer or laptop (Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3) - Private and secure work area and adequate power source - Must currently and permanently reside in the Continental US Minimum Requirements - Bachelor's degree in related field. - 5-7 years of relevant professional experience required. - Equivalent combination of education and experience considered in lieu of degree. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 120,000.00 Maximum Salary $ 130,000.00
    $89k-115k yearly est. Easy Apply 5d ago
  • Senior Accounts Receivable Specialist

    VSP Global 4.5company rating

    Remote

    With minimal supervision in a distributed workforce environment, provide Accounts Receivable and Collections services to customers for all Lines of Business supported. This includes mid to large-market customers and/or strategic relationships with added degrees of complexity. Act as expert advisor on Accounts Receivable and Collections services and provide support on client servicing and financial operations related items, including account reconciliation, collections, analysis, and problem resolution. Act as primary point of contact for billing and collection inquiries from internal and external business partners. Research and resolve a variety of complex internal and external inquiries Efficiently and accurately perform moderate to complex Accounts Receivable activities including but not limited to billing, cash application, reconciliation, customer research and exception activities for all lines of business supported Create, review, and recommend necessary documents to generate customer billing Provide accurate and complete information to business partners and customers and assist them in understanding the billing and collection process Use a data-driven approach in resolving billing disputes and payment issues through the analysis and review of information, provide alternate solutions Resolve outstanding aging balances for accounts, using knowledge of business systems and their relationship to billing and collections Execute internal and external collection activities to maximize cash flow and ensure compliance with company policy, procedures, and financial controls Recommend billing adjustments, write-offs, and customer refunds to management, ensuring documentation is prepared for review and approval Prepare timely and accurate billing and reconciliation reports as needed Identify at-risk customers based on established triggers. Coordinate with customers, Sales, Management, and other key business partners to problem solve issues impacting billing and receivables strategies Analyze customer requirements, provide education on capabilities, and in collaboration with account team, provide recommendations for structure, membership, and billing to support complex requirements and performance standards Identify, document and track trends that may be symptomatic of larger system or process issues; escalate to the appropriate contacts and work with leadership to develop solutions Comply with and maintain data integrity of confidential information, security policies, company policies, internal controls, and procedures Help onboard and mentor new teammates and flex as needed, to support the business need Job Specifications Typically has the following skills and abilities: Two to four years of Account Service or Banking/Accounts Receivable experience or equivalent experience demonstrating the ability to build effective relationships and resolve a variety of issues Bachelor's degree in Accounting, Finance, or related field preferred One year of experience working in an ERP based Accounts Receivable environment preferred Active Accounts Receivable Specialist Certification preferred Solid understanding of basic accounting principles, familiarity with SAP preferred Strong problem-solving skills, basic accounting principles knowledge, documentation skills, research and resolution skills, data analysis and multi-tasking skills Critical thinking and analytical, with a solution-oriented approach to work Ability to perform detailed work with numerical data, analyze data, oversee assigned tasks and projects, make informed decisions, and meet tight deadlines Excellent communication and interpersonal skills to effectively communicate with internal and external business partners Proficient in MS Office applications and using data to provide reports that are clear, complete, and understood by both finance and operations audiences Must be available to work within the full range of division hours of operation Clean credit history as reported by credit report #LI-VISIONCARE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $17.85 - $28.88 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.
    $17.9-28.9 hourly Auto-Apply 20d ago
  • EDI Integration Engineer II

    American Specialty Health 4.3company rating

    Remote

    American Specialty Health Incorporated is seeking a EDI Integration Engineer II to join our Information Technology department. This position will manage file transformations through traditional mapping techniques with the ASH Gateway tool. This role supports delivery of client and internal reporting including X12 transactions and monitors jobs tied to key reporting, mapping, and file delivery processes. The Engineer II role also provides mentorship and leadership to associate engineers and analysts through peer programming, developing automation of manual tasks, and supporting monitoring of key jobs. Integration engineers may engage in external calls, new file testing, QA, and other coordination with clients and/or Trading Partners. Salary Range American Specialty Health complies with state and federal wage and hour laws and compensation depends upon candidate's qualifications, education, skill set, years of experience, and internal equity. $72,000 to $110,000 Full-Time Annual Salary Range. Remote Worker Considerations: Candidates who are selected for this position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment. This remote/WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed. 100 down/20 up is recommended to support higher quality video meetings). Responsibilities * Maintains existing and develops new mapping across a variety of file types, manages inbound file/data processing, develops new files/reports. * Manages a range of EDI transactions including enrollment, benefits, claims, and financial transactions. * Independently develops mapping and translations between data elements for file feeds. * Leads the implementation of EDI connections between client and ASH; provides technical leadership for implementations and the ongoing oversight for workloads in production including monitoring those workloads for error identification/resolution, defining and developing continuous improvement opportunities, and proactively communicating with the trading partners and/or customers to reduce/prevent errors. * Creates and/or maintains appropriate system and process documentation. Provides support to more junior engineers on their documentation. * Defines application and/or process enhancements and upgrades; develops plans to complete enhancements. * Leads testing effort by coaching more junior team members on testing and engaging with user acceptance testing (UAT) and assisting in defect resolution. * Develops and debugs SQL reports. * Executes, monitors, and automates routine EDI jobs. * Maintains advanced understanding of general business logic for areas with which the role is most commonly working. * Recommends possible improvements in applications and executes on said plans. * Work independently with minimal supervision. Qualifications * Bachelor's degree in information systems or business degree or equivalent experience. If equivalent experience, high school diploma required. * At least 4 years of SQL Server experience with emphasis on ETL operations including SSIS packages. * At least 4 years of experience with Python, JSON, and XSLT. * At least 4 years of experience with development of large enterprise level applications with Visual Studio. * At least 4 years of experience with source control. * At least 4 years of experience with monitoring data pipeline processes. * At least 4 years of experience with file transfer protocols i.e., sFTP. * At least 4 years of experience with QA practices. * At least 4 years of experience with .Net preferred, not required. * Advanced-level Excel skills preferred. * Experience with ASC X12 5010 Standards in a healthcare environment required. * At least 4 years of practical experience with third-party EDI mapping and business process tools is preferred. * Knowledge of Microsoft Azure, Logic Apps, Azure Functions. * Knowledge of HIPPA guidelines and training. * Experience with automating and monitoring manual ETL jobs and reporting. * Experience with third-party EDI mapping and business process tools is preferred. * Demonstrates creative problem solving and solves complex challenges using critical thinking. * Shows initiative and leads others to accomplish a goal. * Leads requirement gathering discussions with EDI peers and business users; outlines defined requirements with appropriate attention to detail. * Creating and leading code review standard practices. * Experience of business operations and processes affected by data transformation from one format to another. * Models strong analytical and troubleshooting skills with attention to detail and a willingness to work with others to accomplish a goal. * Ability to effectively partner with senior level staff to both define and execute on business goals and objectives. Core Competencies * Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships. * Ability to display excellent customer service to meet the needs and expectations of both internal and external customers. * Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment. * Ability to effectively organize, prioritize, multi-task and manage time. * Demonstrated accuracy and productivity in a changing environment with constant interruptions. * Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions. * Ability to exercise strict confidentiality in all matters. Mobility Primarily sedentary, able to sit for long periods of time with ability to travel within and outside the facility. Physical Requirements Ability to speak, see and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to travel within the facility. Capable of using a telephone and computer keyboard. Ability to lift up to 10 lbs. Environmental Conditions Work from home (WFH) setting. American Specialty Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, related medical conditions, breastfeeding, and reproductive health decision-making), gender, gender identity, gender expression, race, color, religion (including religious dress and grooming practices), creed, national origin, citizenship, ancestry, physical or mental disability, legally-protected medical condition, marital status, age, sexual orientation, genetic information, military or veteran status, political affiliation, or any other basis protected by applicable local, federal or state law. Please view Equal Employment Opportunity Posters provided by OFCCP here. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at ************** x6702. ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. #LI-Remote #Engineer #EDI #Data #SQL #SQLServer #JASOM #Python #Healthcare
    $72k-110k yearly Auto-Apply 12d ago
  • Care Coordinator (Remote US)

    Maximus Health 4.3company rating

    Remote

    is Remote (US/Canada) No agencies please Maximus (****************************** is a mission-driven consumer performance medicine telehealth company that provides men and women with content, community, and clinical support to optimize their health, wellness, and hormones. Maximus has achieved profitability, 8-figure ARR, and is doubling year over year - with a strong cash position. We have raised $15M from top Silicon Valley VCs such as Founders Fund and 8VC as well as leading angel investors/operators from companies like Bulletproof, Tinder, Coinbase, Daily Stoic, & Shopify. Position Summary In this role as a Care Coordinator supporting Maximus patients, you will be instrumental in delivering a seamless care experience. Your primary responsibilities include managing provider video conferencing schedules, coordinating with lab and pharmacy partners, and overseeing patient messaging queues. You will also serve as a key contributor to our patient concierge experience. The ideal candidate is driven by a passion for lifestyle, wellness, and fitness, constantly seeks innovative approaches to their work, and is eager to shape the overall patient journey. Key Responsibilities Video Conferencing & Scheduling Coordinate and maintain provider schedules for video consultations, ensuring efficient appointment booking and minimizing scheduling conflicts. Monitor upcoming telehealth appointments, confirm patient/provider availability, and troubleshoot any technical issues that may arise. Lab & Pharmacy Coordination Liaise with laboratory partners to manage test orders, track results, and ensure timely communication of lab outcomes to providers and patients. Collaborate with pharmacy partners to facilitate prescription orders, refills, and medication-related inquiries. Messaging Queue Management Oversee and triage patient messages in digital platforms, ensuring inquiries are addressed promptly and directed to the appropriate clinical team member. Escalate urgent or complex issues to the appropriate care team members, keeping patients informed of next steps. Patient Communication & Support Provide friendly and empathetic support to patients, answering questions related to appointments, lab tests, prescriptions, and follow-ups. Educate patients on the use of telehealth platforms, including troubleshooting basic technical issues and sharing best practices for virtual visits. Digital Healthcare Administration Maintain accurate and up-to-date electronic health records (EHR), ensuring data integrity and confidentiality. Identify opportunities to streamline workflows and enhance patient experiences, bringing recommendations to leadership. Quality Assurance & Compliance Ensure compliance with all relevant healthcare regulations and company policies, including HIPAA and data privacy laws. Participate in team meetings to review patient feedback, address operational challenges, and discuss quality improvement initiatives. Qualifications Experience: 1-3 years of experience in a care coordinator, healthcare administration, or telehealth support role. Education: Associate's or Bachelor's degree in Healthcare Administration, Public Health, or a related field preferred. Technical Skills: Familiarity with EHR systems, telehealth platforms, scheduling software, and basic troubleshooting of common technical issues. Communication Skills: Excellent verbal and written communication skills to effectively coordinate with patients, providers, and partners. Organizational Skills: Strong attention to detail and ability to manage multiple tasks efficiently in a fast-paced, digital environment. Interpersonal Skills: Empathetic, patient-focused approach with a commitment to delivering high-quality care and exceptional patient experiences. Compliance Knowledge: Understanding of healthcare regulations, especially HIPAA and data privacy guidelines. What We Offer (Benefits): Full Suite: Medical, Dental, Vision, Life Insurance Flexible vacation/time-off policies Fully remote work environment Maximus is an equal opportunity employer, which not only includes standard protected categories, but the additional freedom from discrimination against your free speech and beliefs, as long as they are aligned with company values. We celebrate intellectual diversity. Note: We utilize AI note-taking technology during our interview sessions to ensure we capture all answers and details accurately. Candidates are also encouraged to use AI note-takers for their own records if they wish.
    $34k-47k yearly est. Auto-Apply 14d ago
  • Director, Financial Accounting & Reporting

    VSP Global 4.5company rating

    Remote

    Leads the accounting, financial reporting, and financial analysis functions and other analyses for assigned LOB. Supports projects and other strategic initiatives across assigned LOB entities, both domestic and internationally, including acquisitions and joint ventures. Works closely with the executive team in Global Accounting, Financial Budget & Controlling, Risk and Compliance. Responsible for following applicable accounting and reporting guidance, and government and industry regulatory requirements that can withstand scrutiny and challenge. This includes ensuring policies and procedures are followed, specifically to the NAIC's Model Audit Rule (MAR), including financial analysis, review of monthly, quarterly, and annual reporting Directs the preparation and review of financial statements for assigned LOB Acts as the key point of contact for assigned LOB companies with all Finance teams and ensures timely, accurate reporting of accounting and analysis results Develops innovative ideas and strategies to streamline reporting and disseminates information while considering both external factors (e.g., market, financial, industry) and internal factors (e.g., financial strategies and processes) Monitors both financial and control risks for assigned LOB companies as it relates to reporting, and communicates results with external parties, including but not limited to external auditors, internal auditors, and regulators Works directly with internal and external auditors to review, evaluate, and implement controls in processes and systems specific to assigned LOB Reviews entries to the general ledger to ensure accuracy and compliance with established accounting principles and procedures Monitors and implements internal controls and new accounting guidance to ensure proper compliance and protection of the company's interests Works cross-functionally to assist in the preparation of financial forecasts and budgets for the development of strategic business plans for the company Recommends and implements changes in financial policies and procedures that serve the company's needs and provide continuous quality improvements Monitors performance of direct reports; provides prompt and objective coaching and counseling; conducts performance reviews; approves performance appraisals initiated by direct reports; and recommends salary increases Assures effective communications are maintained within areas of responsibility; where appropriate, informs employees as to plans and progress; conducts employee discussion sessions at regular and frequent intervals Prioritizes, assigns, and distributes work of the department personnel to ensure responsibility is at the appropriate level and team member skills are developed to support the department's business needs Monitors unit turnover, productivity, and overall performance to ensure adequate staffing and performance that meets department standards Participates in the interviewing and hiring process for open positions within the department to ensure the most qualified candidates are selected Develops the unit budget, monitors expenses to ensure unit costs are within established levels Job Specifications Typically has the following skills or abilities: Bachelor's degree in related field or equivalent experience; Minimum of 2 additional years of experience related to functional area Minimum of 6 years of management experience with responsibilities for hiring, training, assigning work, and managing the performance of direct reports Strong interpersonal skills required in dealing effectively with business partners, staff, outside auditors, and vendors Demonstrated experience in working with and influencing senior management Excellent project management skills and experience managing multiple large projects required In-depth knowledge of Generally Accepted Accounting Principles (GAAP) and the NAIC's Model Audit Rule (MAR) Superior analytical skills Proven track record of influencing constituents for optimal results Excellent organizational skills, detail-oriented, and ability to multitask Ability to elevate the perception of our corporate brand and our company Flexible and able to quickly and effectively change priorities and direction Excellent verbal and written communication skills Excellent organizational and planning skills Clean credit history as reported by credit report This position will support the Accounting & Financial Reporting for several business areas, including Optics, Plexus, Eyefinity, Eyeconic, and Onsite Clinics. #LI-VISIONCARE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $105,000.00 - $165,375.00 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.
    $105k-165.4k yearly Auto-Apply 2d ago
  • Associate Creative Director - Contract (Remote US)

    Maximus Health 4.3company rating

    Remote

    is Remote (US, Canada, or Latin America) This is a contract role, with an initial contract duration of 3-months No agencies please Maximus (****************************** is a mission-driven consumer performance medicine telehealth company that provides men and women with content, community, and clinical support to optimize their health, wellness, and hormones. Maximus has achieved profitability, 8-figure ARR, and is doubling year over year - with a strong cash position. We have raised $15M from top Silicon Valley VCs such as Founders Fund and 8VC as well as leading angel investors/operators from companies like Bulletproof, Tinder, Coinbase, Daily Stoic, & Shopify. About the Role We're seeking a strategic and ambitious Associate Creative Director (ACD) with a portfolio of effective copywriting to lead creative concepting and execution of advertising and content across digital channels. Reporting to the Creative Director, this role combines high-level creative thinking with hands-on production, focusing on driving customer acquisition and brand growth in the competitive DTC healthcare space. This is a fast-paced environment where you must be able to be an individual contributor while managing both internal resources and external agencies to feed a growing pipeline of media. This role will also require leveraging AI platforms to create fresh ideas at scale. At Maximus, you'll work at the intersection of performance marketing and brand storytelling, creating compelling assets that drive results by engaging people who want to optimize their health, fitness, and appearance. Key ResponsibilitiesCreative Strategy & Campaign Development Develop and execute creative for paid advertising across Meta, Google, TikTok, YouTube, and other platforms Lead the conceptualization and creation of high-converting ad creative, including both video and static ads - for always-on and seasonal campaigns, plus product launches Analyze creative performance data and iterate on campaigns for optimal ROAS Create compelling narratives around health optimization, peak performance, and wellness that comply with regulatory requirements Develop and maintain brand consistency across channels while allowing for platform-specific creative adaptations Team Leadership & Collaboration Provide clear direction to designers, editors, and other in-house creatives Collaborate cross-functionally across the marketing, product, clinical, and compliance teams Manage relationships and workflows with external creative agencies and freelance talent Present creative concepts and performance metrics to executive leadership and stakeholders Help foster a culture of creative excellence and continuous learning Creative Production & Asset Management Oversee end-to-end creative production processes from concept to launch Manage multiple creative projects simultaneously while ensuring timely delivery and quality standards Develop templates and repeatable creative constructs Ensure all creative assets meet platform specifications and compliance requirements Leverage AI ad creation platforms to produce and iterate creative at scale Stay current with category and cultural trends that could inform new work Performance & Analytics Regularly report on ad results and effectiveness Use data insights to inform creative strategy and identify opportunities for improvement A/B test creative elements including messaging, visuals, CTAs, and formats Stay current with platform algorithm changes and creative best practices QualificationsExperience & Skills 6+ years of experience in creative roles, preferably at DTC brands Proven track record of creating high-performing paid advertising creative and content across multiple digital platforms Strong understanding of direct response marketing principles and conversion optimization Experience managing creative teams and external vendor relationships Proficiency in creative tools including Adobe Creative Suite, Figma, and video editing software Proficiency in gen-AI tools and AI-powered ad creation platforms Creative & Strategic Abilities Exceptional creative vision with ability to translate complex health concepts into compelling and accessible consumer messaging Strong copywriting skills - both short and long form Provides clear visual direction Ability to interpret performance metrics and optimize accordingly Understanding of customer journey mapping and conversion funnel optimization Experience with user-generated content strategies and creator/influencer collaborations Who You Are: Mission-driven individual passionate about improving people's health and wellness Entrepreneurial mindset comfortable in a fast-paced, high-growth environment Excellent communication and presentation skills Strong project management abilities with attention to detail Team player What We Offer & Benefits: If converted to permanent full time: Full Suite: Medical, Dental, Vision, Life Insurance Flexible vacation/time-off policies - we manage energy, not time and promote work life flexibility Liquidity of options whenever available Extended options exercise window for loyal employees (3 months for every year of service; e.g. 1 year for 4+ year employees) Opportunity to make a meaningful impact on people's health and wellness Fast-paced, entrepreneurial environment with significant growth opportunities Maximus is an equal opportunity employer, which not only includes standard protected categories, but the additional freedom from discrimination against your free speech and beliefs, as long as they are aligned with company values. We celebrate intellectual diversity. Note: We utilize AI note-taking technology during our interview sessions to ensure we capture all answers and details accurately. Candidates are also encouraged to use AI note-takers for their own records if they wish.
    $109k-179k yearly est. Auto-Apply 50d ago
  • Business Development Associate

    VSP Global 4.5company rating

    Remote

    Owns and executes strategies for generating high quality leads, qualifying prospects, and developing a strong flow of new business opportunities. Responsible for the development of a communication strategy that nurtures and enhances relationships. Provides insight on lead source effectiveness for all pipeline sources. Collaborates with internal teams to ensure alignment of business goals. Research and identify potential optical practices, partners, and/or customers using online tools, internal databases, and other resources Lead Customer Relationship Management (CRM) strategy, sending engaging cold outreach and other communications to attract new prospects Maintain and update the database of prospects and actively manage the pipeline to ensure timely follow-ups and tracking Enhance and optimize CRM processes, including messaging, content, frequency, and target audiences Help collect & organize diligence documents and necessary documentation during the initial diligence process Maintain and manage prospecting activity. Contact and evaluate lead qualification, schedule initial discovery calls. Track appointments as a leading KPI. Ensure all leads meet initial criteria via exploratory conversations, data collection, and evaluation Coordinate with partners for annual prospecting events and attend lead sourcing industry events. Work with internal events teams to provide materials for events Utilize internal teams and personal research needed to populate the prospect pipeline/database Collaborate with internal business partners to address and resolve inquiries as necessary Evaluate prospecting process/procedures, recommend, implement, and manage solutions to improve effectiveness Recommend and manage or participate in the development of transaction support tools based on trends and patterns of inquiries Job Specifications Typically has the following skills or abilities: Bachelor's Degree in Business Administration, Business Management, Operations, or related field or equivalent experience 2+ years' experience in Sales, Sales Support, Marketing, Operations, or related field, preferred Previous experience in identifying and engaging with potential leads or prospects A natural relationship builder with excellent communication and interpersonal skills, the ability to influence and engage with professionals at various levels Able to manage multiple tasks, timelines, and follow-ups without missing details Capable of quickly understanding processes, tools, and nuances of prospect/lead generation Prior experience using CRM software to manage pipelines, track interactions, and generate reporting Strong organization skills to prioritize multiple tasks while working effectively in a very fast-paced and dynamic environment Ability to travel nationally, including some weekends for conferences, prospect dinners, and company events Strong problem-solving, analytical, and critical thinking skills Proven ability to understand business objectives, business environment, and products Experience articulating ideas in presentations and in writing, identifying key findings and recommendations to management and team members Conduct outbound (cold calling) to potential optical offices to promote business relationships (Required) Experience Optometrist marketing (Preferred) #LI-VENTURES Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $58,656.00 - $92,328.00 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.
    $58.7k-92.3k yearly Auto-Apply 9d ago
  • Senior SAP Analyst - Business Intellience

    VSP Global 4.5company rating

    Remote

    The Senior SAP Analyst is responsible for determining modifications/design of SAP, through implementation and testing, ensuring changes provide the necessary functionality. Deliver technical expertise for the SAP system. Responsible for the analysis, design, and delivery of SAP-based solutions to high complexity problem(s) for a business function area Provide functional design, system configuration, and end-user support within a broad functional scope Analyze business requirements, develop functional specifications, ensuring they meet business, development, and integration requirements Develop functional architecture based on process requirements, application, and system landscape Oversee SAP application migration to production and performance tuning function Determine and complete all maintenance, upgrade, and implementation tasks related to the core SAP applications Develop, execute, and document test scenarios and test data with minimal outside input; perform required configurations of SAP solutions Actively drive deliverables in relevant SAP and cross-functional projects Train end users on new enhancements or functionality as required, and maintain/update user manuals and documentation Design and develop customized reports utilizing technical resources and other tools within SAP Provide Level 3 center of excellence support of the Global SAP Competency Center Job Specifications Typically has the following skills or abilities: Bachelor's degree in Information Systems, Business, Computer Science, or related field, or equivalent experience 6+ years experience with SAP module integration points and systems integration with business processes In-depth knowledge of SAP module integration points and systems integration with business processes Strong business process analysis skills Excellent analytical and problem-solving skills for complex problems Excellent organization and time management skills Ability to identify and mitigate risks; contribute to the risk management plan Excellent written and verbal communication skills with employees of all levels Demonstrated ability to direct others to optical outcomes Preferred Skills: SAP Business Warehouse - BW/4HANA, BI/BW, SAP BOBJ, BW on HANA, Datasphere(DWC), Native HANA Modelling, SAP Analytics for cloud (SAC), SAP S/4 HANA Embedded Analytics, SAP Business process consolidation (BPC)/Embedded BPC, BI-related ABAP & AMDP, CDS Views, Open SQL programming and Power BI. #LI-VISIONCARE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $84,000.00 - $141,750.00 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.
    $84k-141.8k yearly Auto-Apply 10d ago
  • Outreach Call Center Supervisor (Remote - Indiana)

    Maximus, Inc. 4.3company rating

    Indianapolis, IN jobs

    Description & Requirements Maximus is currently hiring for an Outreach Call Center Supervisor to support our Indiana Enrollment Broker team. This is a remote opportunity open to Indiana residents. The Outreach Call Center Supervisor is responsible for supervising a remote team of 5-10 call center representatives supporting Medicaid enrollment. The Call Center Supervisor will also ensure staffing levels are maintained, drive their team to meet quality standards, and conduct progressive disciplinary action as necessary. Why Join Maximus? * Competitive Compensation - Quarterly bonuses based on performance included! * ️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. * Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. * ️ Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, * Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). * Recognition Platform - Acknowledge and appreciate outstanding employee contributions. * Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion. * Tuition Reimbursement - Invest in your ongoing education and development. * Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. * Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. * Professional Development Opportunities- Participate in training programs, workshops, and conferences. Essential Duties and Responsibilities: * Collaborate with project staff, client office personnel, and community agencies to address and resolve project-related issues effectively. * Deliver public speaking sessions and educational programs to community agencies and local office staff. - Engage actively in community health fairs and conduct group presentations aligned with the project's promotion. * Report concerns, problems, and issues to the Leadership promptly. * Supervise and oversee the activities of Outreach Client Service Representatives. * Maintain a professional demeanor representing the organization and advocating for the program. * Distribute program materials to diverse community groups. * Exceed established performance objectives while ensuring compliance with company Wage & Hour policies, including the provision of rest and meal breaks for non-exempt employees. * Adhere strictly to all company policies, procedures, and mandated training. * Supervise and oversee the activities of the Member Support Specialist (MSS) staff to include monitoring, tracking, and evaluating staff performances to meet all contractual SLAs. * Perform operational tasks to assure project service level requirements and goals are met, including aalyzing direct reports' quality performance and trending call types * Conduct 1:1 meetings on a regular basis and determine staff needs for coaching, training, and disciplinary action, as necessary. * Monitor and manage the Quality Management and Improvement Program process to ensure program goals are met. * Oversee appropriate documentation and resolution of member issues or complaints. Provide assistance to MSS staff with escalated issues. * Collaborate with project staff, client personnel, the Enrollment Broker, Managed Care Entities (MCEs), and other entities as needed to address and resolve issues effectively. * Engage in educational outreach activities and distribute program materials, in collaboration with other entities, based on the needs of members and potential members. * Maintain a professional demeanor representing and advocating for the program. * Cultivate positive relationships with client personnel, MCEs, community groups, other referral entities, and members. * Ensure compliance with company Wage & Hour policies, including the provision of rest and meal breaks for non-exempt employees. * Adhere strictly to all company and client policies, procedures, and mandated training for self and MSS staff. * Maintain expert knowledge of program and services. Work in partnership with IT and all departments to optimize workflow and processes. Minimum Requirements * Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience. * Previous experience working with persons with disabilities, senior/aging populations, and long-term supports and services needs preferred. * Knowledge of State Medicaid, Medicare, dual-eligibility, and managed care entities preferred. * Travel up to 20% of the time with a personal vehicle required. * Previous leadership experience preferred. * Previous experience working in a remote setting preferred. * Must be willing and able to work 8:00am-5:00pm Eastern Standard Time (EST), Monday-Friday. * Must be a resident of Indiana. Home Office Requirements: * Internet speed of 20mbps or higher required (you can test this by going to ******************* * Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router. * Must currently and permanently reside in the Continental US. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
    $29k-40k yearly est. Easy Apply 8d ago
  • Senior Director, Technology

    VSP Global 4.5company rating

    Remote

    Provide strategic leadership and guide areas enterprise-wide or for multiple technology functions. Functions may include one or more of the following: software engineering, platform system development, information security, enterprise architecture, infrastructure (including data center, network, and telephony), and/or PMO-Program/Project Management. Give team(s) strategy and direction in alignment with the GTS vision. Is a strategic leader focused on reaching long-term goals enterprise-wide. Divide time for managing relationships and setting strategy between peers & executive stakeholders, and with directing team; set technical strategy and direction for areas of expertise Sets strategy for implementing the technical infrastructure, architecture, application systems, and/or related business processes to ensure the reliable implementation and operation of new technology or systems; assures internal processes support these same ends Strategic problem solving primarily associated with strategic business and technology challenges rather than operational issues Accomplish planning at the year, multi-year, and program levels; integrate strategic technology planning with business stakeholders Tactical orientation to prepare, deliver, and utilize technical vision, strategy, and roadmap throughout the enterprise Identify and lead industry best practices in the area of functional expertise Engage team, peers, business stakeholders, and industry experts in innovative dialogue to further technical vision and innovation Drive and adopt strategic and transformational change at a functional and enterprise level Sought out as a strategic leader within the company for complex problem solving and direction setting, utilizing expert-level technical knowledge, internal network, external network, and other resources Participate in Global Technology Solutions' enterprise-level planning and lead strategy development in the area of functional expertise Actively manage risk at a functional, business, and enterprise level Provide mentorship and coaching to further develop staff across functional areas Monitor performance of direct reports, provide prompt and objective coaching and counseling; conduct performance reviews and recommend salary increases Identify and prioritize training needs that address the department/Division's Goals and business support needs Assure effective communications are maintained within the department and externally; where appropriate, involve employees in plans, and keep employees up to date on progress towards meeting goals Prepare KJAs for direct reports that tie to their job descriptions and goals Monitor performance of direct reports in meeting their KJAs; provide prompt and objective coaching in accomplishing goals and in job performance Oversee development of the department's budget; monitor expenses to ensure department costs are within established levels; participate in similar functions, as appropriate, within the Division Monitor the department's turnover, productivity, and overall performance to ensure adequate staffing and performance that meet department standards and needs Job Specifications Typically has the following skills or abilities: Bachelor's degree in related field or equivalent experience; Minimum of 3 additional years of experience related to the functional area Minimum of 6 years of management experience with responsibilities for hiring, training, assigning work, and managing the performance of direct reports In-depth technology knowledge for functional area, preferably within healthcare environment Comprehensive knowledge of business systems and processes, especially industry “best practices” Strong, demonstrated skills in implementing technology to achieve business objectives Demonstrated strategic planning capabilities Excellent verbal and written communication skills Excellent business and leadership skills Ability to lead at the enterprise level Ability to regularly exercise discretion and independent judgment in the performance of job duties Preferred Skills Strong retail technology background preferred Ability to question and improve processes Willingness to travel (quarterly) #LI-VISIONCARE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $126,000.00 - $191,625.00 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.
    $126k-191.6k yearly Auto-Apply 24d ago
  • Internship, Software Engineer

    VSP Global 4.5company rating

    Remote

    Are you an aspiring software engineer looking to gain practical experience in the field of information technology (IT), so you can expand your skillset? This software engineer Internship is an incredible opportunity to put your skills to the test and apply your theoretical knowledge in a real-life business environment. At VSP Vision, we're on a mission to help people see every possibility-and we do that through our strategic business pillars that work together to connect nearly 90 million patients and their health data to network doctors in a variety of settings across the globe. As the Software Engineer Intern, you'll have the unique opportunity to partner with IT experts and support a dynamic team across its primary functions. You'll have the unique opportunity to gain a broad range of experience in the many elements that contribute to the daily operations of a multi-faceted enterprise and develop critical business and technical competencies through various tasks. During this internship, you may assist with the following duties: Collaborate with software engineers, test engineers, business partners, and leaders on coding and debugging Preferred Skills: Proficiency in Java and Java EE technologies Experience with object-oriented design and design patterns Familiarity with frameworks such as Spring, Hibernate, or Spring Boot Solid understanding of SQL and database management Experience with web technologies like HTML, JavaScript, and CSS Familiarity with version control systems like Git Qualities of the ideal candidate: Communication skills Problem-solving skills Teamwork/collaboration skills Job-Related Requirements: Facilities to work remotely, including private or semi-private workspace Access to high-speed internet Technology will be provided Education Level: 3rd or 4th year college Degree Target: Software Engineering Program Dates: June 1st to Aug 7th (You must be able to work the full 10 weeks) #LI-VISIONCARE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. Salary Ranges: $26.50 - $32.50 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.
    $26.5-32.5 hourly Auto-Apply 2d ago
  • Sr. Knowledge Analyst - Contact Center Content Specialist (Remote)

    Maximus, Inc. 4.3company rating

    Remote

    Description & Requirements Maximus is looking for a dynamic Senior Knowledge Analyst to serve as the dedicated Contact Center Content Specialist (CCCS). In this pivotal role, you'll collaborate closely with government and internal teams to identify content gaps, drive improvements, and ensure that agents are equipped with clear, effective, and bilingual resources. * Position is contingent upon contract award* This is a fully remote role. Must have the ability to pass a federal background check. Remote Position Requirements: * Hardwired internet (ethernet) connection * Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** * Private work area and adequate power source Essential Duties and Responsibilities: * Build and maintain knowledge base in SharePoint. * Build document management processes and procedures. * Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current. * Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content. * Create hierarchy and ownership structure to sustain knowledge management. * Empower contributions from key stakeholders to improve the knowledge base. * Design and implement work flows to manage documentation process. * Establish standard templates for all documentation for the teams to utilize in document creation. * Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base. * Create, promote and apply best practices for writing, style and content in Microsoft style. * Create training material in support of the Knowledge management process. * Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article. * Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint. * Coordinate with client content teams, and the Senior Training Manager to identify and address content gaps specific to contact center operations. * Serve as a bilingual subject matter expert (English and Spanish) for contact center content development. * Support the creation and refinement of training materials for contact center agents. * Draft monthly action and improvement reports with recommendations on knowledge content, quality, customer satisfaction, and training materials. * Represent the contact center perspective in content-related discussions and decisions. * Work extensively with business partners and SMEs to perform knowledge needs analysis, develop and update training and knowledge resources that meet staff and stakeholder needs and organizational quality standards. * Manage and develop knowledge articles, chat quick text scripts and email templates. * Conduct audits of knowledge articles and procedures to ensure accuracy and relevance. * Identify emerging contact center trends and coordinate content updates to address urgent needs. * Collaborate with client content teams to create, update, and review contact center-specific content. * Serve as a subject matter expert for assigned customer agencies. * Salesforce and SharePoint experience preferred. * Call center knowledge and experience preferred. Minimum Requirements * Bachelor's degree with 5+ years of experience. * Advanced degree or professional designation preferred. * Develops solutions to a variety of complex problems. * Work requires considerable judgment and initiative. * Exerts some influence on the overall objectives and long-range goals of the organization. * Developing website content experience * Self-motivated and able to work independently EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
    $55k-74k yearly est. Easy Apply 16d ago
  • Manager - Wrkfrc Svcs CDC (remote, temporary)

    Maximus, Inc. 4.3company rating

    Remote

    Description & Requirements Maximus is currently recruiting for a Workforce Manager to support our CDC-Centers for Disease Control program. This role oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements. * You will need to provide your own computer equipment during training. Maximus will provide computer equipment once training is completed. * This is a limited service (temporary) position. Essential Duties and Responsibilities: * Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements. * Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies. * Manage direct reports and the cost-effective operation of all project tasks. * Manage subcontractors that provide services to program. * Manage audits of operations. * Collaborate with other Managers to ensure effective coordination of activities. * Develop and implement operational policies and procedures in collaboration with other key stakeholders. * Establish and maintain effective relationships with clients and other external entities. * Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency. * Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance. * Monitor performance against key indicators established internally or by the clients. * Develop solutions to issues or complex problems. * Develop performance goals and objectives for staff, and monitor achievement of those goals. * Perform other duties as may be assigned. Forecasting & Planning * Develop accurate short-term and long-term call volume forecasts using historical data, trends, and predictive analytics. * Create staffing models and schedules to meet service level agreements (SLAs) while controlling labor costs. Real-Time Management * Monitor intraday performance and adjust staffing plans to respond to unexpected volume changes. * Implement contingency plans to maintain service levels during peak periods or unforeseen events. Technology & Analytics * Utilize workforce management (WFM) tools and reporting dashboards to track KPIs such as occupancy, adherence, and shrinkage. * Analyze performance data to identify trends, gaps, and opportunities for improvement. Team Leadership * Manage and mentor a team of workforce analysts and schedulers. * Foster a culture of continuous improvement and collaboration across operations and support teams. Process Optimization * Partner with operations, training, and quality teams to align workforce strategies with business objectives. * Recommend and implement automation and AI-driven solutions to improve forecasting accuracy and scheduling efficiency. Education and Experience: * Bachelor's Degree in a related field with 5+ years of experience in Workforce Management * 3+ years of experience supervising / managing staff * An equivalent combination of experience and education may be considered in lieu of a bachelor's degree * Call Center experience required Home Office Requirements: You will need to provide your own computer equipment during training. Maximus will provide computer equipment once training is completed. * All work is required to be performed within the continental U.S. * Internet speed of 25mbps or higher download and an upload of 10mbps or higher required (you can test this by going to ****************** * Preferred Windows or Mac (no Chromebooks, tablets or notebooks) * OS for Windows - Windows 10 or Windows 11 * OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3) * Hardwired internet (ethernet) connection * Private work area and adequate power source Minimum Requirements * Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience. * 3+ years of previous experience supervising/managing staff required. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
    $62k-106k yearly est. Easy Apply 6d ago
  • Correspondence Specialist (Remote and Temporary)

    Maximus, Inc. 4.3company rating

    Remote

    Description & Requirements Maximus is looking to fill a Correspondence Specialist position. Correspondence Specialist researches and prepares written responses following CDC procedures and guidelines utilizing scripts. Highly desirable to have prior experience in health communication, or health education, or medical background. * Position is remote and temporary through August 31, 2026 * Will work an 8-hour day between Monday - Friday 8:00 AM - 8:00 PM EST * Must be available to work the occasional weekend or holiday depending on business needs * Computer equipment is not provided for this project. See below for equipment requirements Please Note: This position requires you to use a personal computer or laptop (Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3 Essential Duties and Responsibilities: * Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice. * Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests. * Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures. * Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments. Responsibilities and Education: * Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice. * Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests. * Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures. * Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments. * High School Diploma with 1-3 years of related experience. May have training or education in area of specialization * Prior experience in health communication, health education and/or medical background preferred * Proven written communication skills * Proven oral communication skills * Competency in using desktop and database systems to retrieve accurate information * Understanding of public health issues, CDC health partners and/or public health mission customer service experience * Excellent organizational skills * Work in a team environment * Attention to detail Please Note: This position requires a personal computer or laptop (Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3). Home Office Requirements: * Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to ****************** * Minimum 5mpbs upload speed * Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router * Personal computer or laptop (Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3) * Private and secure work area and adequate power source * Must currently and permanently reside in the Continental US Minimum Requirements * High School diploma or equivalent with 1-3 years of experience. * May have training or education in area of specialization. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
    $25k-38k yearly est. Easy Apply 6d ago
  • Project Manager - Strategic Workforce Analytics (Remote)

    Maximus, Inc. 4.3company rating

    Remote

    Description & Requirements The Project Manager-Strategic Workforce Analytics will lead the design, implementation, and continuous improvement of Resource Management (RM) processes and system, primarily leveraging Eightfold and integrated platforms with a goal of establishing Resource Management as a structured, enterprise-wide program. This role primarily supports Strategic Workforce Planning (SWP) but is matrixed to support Learning & Organizational Development (L&OD), HRIS, and Operations, driving a strategic, scalable approach to resource management and workforce analytics. The position combines program management expertise, technical systems fluency, and analytical capabilities to deliver accurate resource planning, actionable insights, and enable proactive workforce decisions such as redeployment, reskilling, and capacity forecasting. Essential Duties and Responsibilities: * Manage system administration and configuration for Eightfold Resource Management, ensuring accurate user access and timely release updates within established guidelines. * Coordinate integration activities across assigned platforms (e.g., Salesforce, Kantata, HRIS) in partnership with IT and vendors. * Maintain resource management workflows and monitor data quality, applying compliance standards and established processes. * Prepare and deliver workforce planning reports and dashboards to support decision-making for assigned business areas. * Conduct routine audits and maintain compliance dashboards ensuring adherence to organizational policies. * Onboard and provide guidance to Resource Managers and stakeholders on resource management processes and best practices. * Facilitate regular workforce planning meetings focused on capacity and resource allocation within assigned business areas. * Collaborate with Talent Acquisition, Learning & Development, Finance, and Operations teams to execute workforce planning activities aligned with business needs. * Identify opportunities for process improvement and implement automation solutions within the scope of resource management operations. * Support departmental initiatives that contribute to workforce planning objectives, ensuring alignment with organizational goals. * Deliver recurring workforce planning dashboards, forecasts, and skills intelligence - partner with stakeholders on future talent strategies based on data (build, bot, buy, borrow). * Partner closely with Solution Architects to get timely insights into future talent demands and capabilities. * Support enterprise initiatives such as reskilling programs, AI accelerator communities, and future workforce readiness. Minimum Requirements * Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience. * Project Management or consulting experience. * Hands-on experience with Eightfold or other Talent Intelligence and/or Resource Management platform. * Proficiency in data visualization tools and advanced analytics platforms * Strong understanding of data workflows, integrations, and process automation * Excellent facilitation, communication, and stakeholder engagement skills * Data & Analytics experience (such as: SQL, Python, Power BI/Tableau, and forecasting models) * Stakeholder Management & Change Leadership * Proven ability to balance strategic thinking with operational execution. Preferred Experience: * Familiarity with data warehousing concepts and skills-based workforce planning, redeployment, and reskilling frameworks * Background with enterprise transformation projects * Workforce planning/resource management experience * HR Technology Fluency: RM platforms, HRIS, CRM systems * Experience with skills taxonomies and workforce analytics platforms (Eightfold, OneModel, SAP Analytics Cloud, Anaplan) * PMP certification, Agile/Scrum methodologies is a plus #LI-JH1 #maxcorp #HotJobs1223LI #HotJobs1223FB #HotJobs1223X #HotJobs1223TH #TrendingJobs #c0rejobs #HotJobs0113LI #HotJobs0113FB #HotJobs0113X #HotJobs0113TH EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
    $57k-98k yearly est. Easy Apply 18d ago
  • Sr Business Consultant (Remote and Temporary)

    Maximus, Inc. 4.3company rating

    Remote

    Description & Requirements Maximus is looking to fill a Sr Business Analyst position. The Sr Business Consultant position supports CDC initiatives by conducting data-driven evaluations of management and organizational structures to improve operational efficiency, customer experience (CX), and overall service quality. Assists in mapping and optimizing the customer journey using quantitative and qualitative insights to identify pain points and opportunities for improvement. Collects, verifies, and analyzes performance and survey data to uncover trends, measure customer satisfaction, and recommend actionable improvements that enhance service delivery and streamline processes. * Position is remote and temporary through August 31, 2026 * Must be available to work the occasional weekend or holiday depending on business needs * Will work an 8-hour day between Monday - Friday 8:00 AM - 8:00 PM EST * You will need to provide your own computer equipment during training. Maximus will provide computer equipment once training is completed. Please Note: This position requires a personal computer or laptop during training period(Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3 Essential Duties and Responsibilities: * Apply business process improvement practices to re-engineer methodologies/principles and business process modernization projects. * Assist in the application of activity and data modeling, transaction flow analysis, internal control and risk analysis, modern business methods, and performance measurement techniques. * Assist in establishing standards for information systems procedures. * Develop solutions to a variety of complex problems. * Develop and apply organization-wide information models for use in designing and building integrated shared software and database management systems and data warehouses. * Follow Information Management guiding principles, cost savings, and open system architecture objectives. Responsibilities: * Data Analysis & Insights: Collects and validates operational, performance, and customer satisfaction survey data; performs trend analysis and develops metrics to measure efficiency and CX outcomes. * Customer Journey & CX Optimization: Maps end-to-end customer interactions; identifies friction points and designs solutions to improve engagement and satisfaction. * Survey Analysis: Analyzes customer feedback and survey results to identify drivers of satisfaction and areas for improvement; translates insights into actionable strategies. * Process Improvement: Applies data-driven methodologies (e.g., Lean, Six Sigma principles) to redesign workflows, reduce bottlenecks, and improve turnaround times. * Reporting & Visualization: Develops dashboards, models, and reports to communicate findings; prepares presentations for leadership and stakeholders. * Facilitation & Collaboration: Leads working groups and stakeholder sessions to align on improvement strategies; ensures recommendations are actionable and measurable. * Continuous Improvement: Monitors implemented changes for impact; iterates based on performance data, survey feedback, and evolving CDC objectives. This position requires the use of your own personal computer or laptop during the training period (tablets, iPads, and Chromebooks are not permitted). Once training is complete, the program will provide the required equipment. Maximus will provide computer equipment once training is completed. Home Office Requirements: * Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to ****************** * Minimum 5mpbs upload speed * Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router * Personal computer or laptop (Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3) * Private and secure work area and adequate power source * Must currently and permanently reside in the Continental US Minimum Requirements * Bachelor's degree in related field. * 5-7 years of relevant professional experience required. * Equivalent combination of education and experience considered in lieu of degree. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
    $92k-122k yearly est. Easy Apply 5d ago

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