Technical Support Specialist jobs at Mayo Clinic

Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights * Medical: Multiple plan options. * Dental: Delta Dental or reimbursement account for flexible coverage. * Vision: Affordable plan with national network. * Pre-Tax Savings: HSA and FSAs for eligible expenses. * Retirement: Competitive retirement package to secure your future. Responsibilities Provides IT support for vended and custom applications, including resolving highly complex issues, and assists with data security, redundancy, and support in collaboration with more senior technical staff. Conducts root-cause analysis by researching hardware environment and software application and system problems, works with colleagues and customers to resolve issues, documents resolution, and communicates resolution with customer. Regularly reviews applications and makes modifications and/or updates of a single system application or basic software and their associated hardware at multiple Mayo Clinic sites to ensure currency and functionality within the established environment. Contributes to the design, development, implementation, and maintenance of custom system software, and/or the installation and maintenance of purchased systems software, as well as the configuration and support of hardware systems across Mayo Clinic. Produces and maintains documentation such as systems requirements, designs, resource inventories and plans as requested. Interfaces routinely with colleagues who may be located at any of the Mayo Group practices to perform job responsibilities requiring virtual collaboration and partnership. May be required to provide 24/7 on-call support. This will be a 100% remote position, 8-5 (Mon-Fri). Occasionally travel to Rochester may be required. This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position. During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps. Qualifications Bachelor's degree and training/experience in technical development; OR, Associate's degree and 5 years' professional experience in technical development. Knowledge of system design principles, software development methodologies, and computer programming. Ability to take responsibility and accountability for own activities. Possesses ability to multi-task and prioritize issues appropriately. Aids in the evaluation of alternative approaches and may help in presenting recommendations to teams and unit. Evidence of strong communication and organizational skills. May interface with vendor support service groups or other external support teams to ensure proper escalation during outages or periods of degraded system performance. Acts as a liaison to Mayo departments and vendors to adequately support the division's computing systems. Experience working in healthcare technology. Exposure to managing both custom developed and vendor-supplied applications. Preferred qualifications: * Expertise with Microsoft Active Directory (AD) administration. * Expertise with Entra ID/Azure Active Directory and related Azure tools (Azure AD Connect, Azure Arc, Azure Monitor, Azure Analytics, Microsoft Authenticator). * Experience with Microsoft PowerShell. * Experience with Active Directory Federation Service (ADFS). * Experience with Microsoft Defender for Identity (MDI) and Defender for Cloud (MDC). * Experience with building high-performance, highly available and scalable distributed systems. * Experience with server architecture, operating systems, operating system patching. * Familiarity with Red Hat Enterprise Linux (RHEL). * Familiarity generally with Virtual Directories, but more specifically RadiantOne FID by Radiant Logic Corp. * Have working knowledge and experience of Software Engineering with a minimum of 3 years of experience with compiled and scripting programming languages such as PowerShell, Bash Shell, C#, etc. * Demonstrated problem solving and time management skills. * Excellent verbal and written communication skills. * Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations. Exemption Status Exempt Compensation Detail $131,705.60 - $190,923.20 / year Benefits Eligible Yes Schedule Full Time Hours/Pay Period 80 International Assignment No Site Description Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. Recruiter Ted Keefe

Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights Medical: Multiple plan options. Dental: Delta Dental or reimbursement account for flexible coverage. Vision: Affordable plan with national network. Pre-Tax Savings: HSA and FSAs for eligible expenses. Retirement: Competitive retirement package to secure your future. Responsibilities Eligible positions will offer medical, dental, and vision benefits beginning day one, paid time off, life insurance, pension, 403(b), and so much more! Up to 80 hours of paid parental leave for the birth or adoption of a new child. Diverse and Inclusive Environment Career Advancement Opportunities Career Investment Program Relocation - A lump sum payment is provided to individuals who are living more than 70 miles from their Mayo Clinic hiring site and wish to relocate within 70-mile radius. Medical - All plans cover the same services; choose the combination of premiums, deductible and out-of-pocket maximum that best meets your families' needs. Delta Dental - Cost-sharing plan with a participating provider network. Provides flexibility, network savings and preventative services. Mayo Reimbursement Account (MRA) - The MRA is an annual $1,150 employer contribution that can be used to reimburse you for dental and vision expenses. Vision Care - The Vision Care Plan is administered by Avesis and can assist with the costs of eye exams, lenses, frames, and contact lenses. Paid Time Off (PTO) - Up to 23 days of PTO within your first year of employment - 28 days after 1 year Retirement Pension Plan - Mayo Clinic is one of the few U.S. companies who continue to provide a pension benefit at no cost to their staff. 403(B) and 401(K) Retirement Plans with Match - For every dollar you contribute, Mayo Clinic will match on the first 4% either $0.50, $0.75, or $1.00, based on your years of service. Employer-Paid Life Insurance Employer-Paid Accidental Death & Dismemberment Insurance The Surgical Technologist provides safe and efficient care to the surgical patient under the supervision of the registered nurse (RN) and in collaboration with the surgeon. The Surgical Technologist functions primarily in the scrub role and is responsible for selecting, preparing, and maintaining instrumentation, equipment, and supplies. The Surgical Technologist possesses knowledge in the application of sterile and aseptic technique and is able to adapt to unpredictable situations within the perioperative setting. The Surgical Technologist utilizes knowledge of human anatomy, surgical procedures, surgical instrumentation and technology as member of the surgical team. This position is not eligible for visa sponsorship. Mayo Clinic does not participate in the F-1 STEM OPT extension program. Qualifications Graduation from an accredited or military surgical technology program. Certification in Surgical Technology from the National Board of Surgical Technology and Surgical Assisting (NBSTSA) required within one year of hire date and maintained thereafter. Maintains Basic Life Support (BLS) competency. Surgical Technologists hired at the following locations prior to the identified dates, are not required to have a Surgical Technology certification through NBSTSA: Mayo Clinic Health System in Southwest Minnesota hires prior to 10/15/2014. Mayo Clinic Health System in Wisconsin hires prior to 11/20/2024. Mayo Clinic in Florida and Arizona hires prior to 11/20/2024 Enterprise Staffing Pool hires prior to 11/20/2024 Internal transfers to Rochester or Southeast Minnesota are required to have the Surgical Technology certification through NBSTSA. Licensure/Certification Required: • Current BLS certification required upon hire. • Certification through NBSTSA required within one year of hire date. Exemption Status Nonexempt Compensation Detail Minimum rate for is $31.28 - $44.98 based upon union contract. Benefits Eligible Yes Schedule Full Time Hours/Pay Period 64-80 Schedule Details Variation of schedules; 8-hour & 12-hour shifts available depending upon position; Variation of start times which could include 7am, 9am, 11am, 3pm, 7pm, and 11pm; Call, weekend, and holiday shifts may be required depending upon position. Weekend Schedule May be required depending on position. International Assignment No Site Description Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. Recruiter Heather Miller

**Why Mayo Clinic** Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (************************************** - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. **Benefits Highlights** + Medical: Multiple plan options. + Dental: Delta Dental or reimbursement account for flexible coverage. + Vision: Affordable plan with national network. + Pre-Tax Savings: HSA and FSAs for eligible expenses. + Retirement: Competitive retirement package to secure your future. **Responsibilities** Provides IT support for vended and custom applications, including resolving highly complex issues, and assists with data security, redundancy, and support in collaboration with more senior technical staff. Conducts root-cause analysis by researching hardware environment and software application and system problems, works with colleagues and customers to resolve issues, documents resolution, and communicates resolution with customer. Regularly reviews applications and makes modifications and/or updates of a single system application or basic software and their associated hardware at multiple Mayo Clinic sites to ensure currency and functionality within the established environment. Contributes to the design, development, implementation, and maintenance of custom system software, and/or the installation and maintenance of purchased systems software, as well as the configuration and support of hardware systems across Mayo Clinic. Produces and maintains documentation such as systems requirements, designs, resource inventories and plans as requested. Interfaces routinely with colleagues who may be located at any of the Mayo Group practices to perform job responsibilities requiring virtual collaboration and partnership. May be required to provide 24/7 on-call support. This will be a 100% remote position, 8-5 (Mon-Fri). Occasionally travel to Rochester may be required. This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position. During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps. **Qualifications** Bachelor's degree and training/experience in technical development; OR, Associate's degree and 5 years' professional experience in technical development. Knowledge of system design principles, software development methodologies, and computer programming. Ability to take responsibility and accountability for own activities. Possesses ability to multi-task and prioritize issues appropriately. Aids in the evaluation of alternative approaches and may help in presenting recommendations to teams and unit. Evidence of strong communication and organizational skills. May interface with vendor support service groups or other external support teams to ensure proper escalation during outages or periods of degraded system performance. Acts as a liaison to Mayo departments and vendors to adequately support the division's computing systems. Experience working in healthcare technology. Exposure to managing both custom developed and vendor-supplied applications. Preferred qualifications: - Expertise with Microsoft Active Directory (AD) administration. - Expertise with Entra ID/Azure Active Directory and related Azure tools (Azure AD Connect, Azure Arc, Azure Monitor, Azure Analytics, Microsoft Authenticator). - Experience with Microsoft PowerShell. - Experience with Active Directory Federation Service (ADFS). - Experience with Microsoft Defender for Identity (MDI) and Defender for Cloud (MDC). - Experience with building high-performance, highly available and scalable distributed systems. - Experience with server architecture, operating systems, operating system patching. - Familiarity with Red Hat Enterprise Linux (RHEL). - Familiarity generally with Virtual Directories, but more specifically RadiantOne FID by Radiant Logic Corp. - Have working knowledge and experience of Software Engineering with a minimum of 3 years of experience with compiled and scripting programming languages such as PowerShell, Bash Shell, C#, etc. - Demonstrated problem solving and time management skills. - Excellent verbal and written communication skills. - Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations. **Exemption Status** Exempt **Compensation Detail** $131,705.60 - $190,923.20 / year **Benefits Eligible** Yes **Schedule** Full Time **Hours/Pay Period** 80 **International Assignment** No **Site Description** Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (***************************************** **Equal Opportunity** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" (**************************** . Mayo Clinic participates in E-Verify (******************************************************************************************** and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. **Recruiter** Ted Keefe **Equal opportunity** As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Provides IT support for vended and custom applications, including resolving highly complex issues, and assists with data security, redundancy, and support in collaboration with more senior technical staff. Conducts root-cause analysis by researching hardware environment and software application and system problems, works with colleagues and customers to resolve issues, documents resolution, and communicates resolution with customer. Regularly reviews applications and makes modifications and/or updates of a single system application or basic software and their associated hardware at multiple Mayo Clinic sites to ensure currency and functionality within the established environment. Contributes to the design, development, implementation, and maintenance of custom system software, and/or the installation and maintenance of purchased systems software, as well as the configuration and support of hardware systems across Mayo Clinic. Produces and maintains documentation such as systems requirements, designs, resource inventories and plans as requested. Interfaces routinely with colleagues who may be located at any of the Mayo Group practices to perform job responsibilities requiring virtual collaboration and partnership. May be required to provide 24/7 on-call support. This will be a 100% remote position, 8-5 (Mon-Fri). Occasionally travel to Rochester may be required. This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position. During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps. Bachelor's degree and training/experience in technical development; OR, Associate's degree and 5 years' professional experience in technical development. Knowledge of system design principles, software development methodologies, and computer programming. Ability to take responsibility and accountability for own activities. Possesses ability to multi-task and prioritize issues appropriately. Aids in the evaluation of alternative approaches and may help in presenting recommendations to teams and unit. Evidence of strong communication and organizational skills. May interface with vendor support service groups or other external support teams to ensure proper escalation during outages or periods of degraded system performance. Acts as a liaison to Mayo departments and vendors to adequately support the division's computing systems. Experience working in healthcare technology. Exposure to managing both custom developed and vendor-supplied applications. Preferred qualifications: • Expertise with Microsoft Active Directory (AD) administration. • Expertise with Entra ID/Azure Active Directory and related Azure tools (Azure AD Connect, Azure Arc, Azure Monitor, Azure Analytics, Microsoft Authenticator). • Experience with Microsoft PowerShell. • Experience with Active Directory Federation Service (ADFS). • Experience with Microsoft Defender for Identity (MDI) and Defender for Cloud (MDC). • Experience with building high-performance, highly available and scalable distributed systems. • Experience with server architecture, operating systems, operating system patching. • Familiarity with Red Hat Enterprise Linux (RHEL). • Familiarity generally with Virtual Directories, but more specifically RadiantOne FID by Radiant Logic Corp. • Have working knowledge and experience of Software Engineering with a minimum of 3 years of experience with compiled and scripting programming languages such as PowerShell, Bash Shell, C#, etc. • Demonstrated problem solving and time management skills. • Excellent verbal and written communication skills. • Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.

Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights * Medical: Multiple plan options. * Dental: Delta Dental or reimbursement account for flexible coverage. * Vision: Affordable plan with national network. * Pre-Tax Savings: HSA and FSAs for eligible expenses. * Retirement: Competitive retirement package to secure your future. Responsibilities The Service Specialist- Operations serves as an ambassador of the practice and interacts with a variety of individuals via telephone, website, email and in person. Service Specialist is responsible for responding to patient inquiries, actively promoting services, scheduling appointments, patient registration, check-in/check-out, rooming, desk/clerical functions, and supporting patient needs. Actively serves as a direct contact or resource to patients and guests. This position will require the ability to participate in an on-call rotation. Responsible for organizing, assembling, and arranging resources to address patient inquiries, solving problems, and responding to immediate operational issues as they arise. Performs service recovery when needed and escalates patient concerns appropriately. Responsible for understanding and promoting Operations and assisting patients with establishing an ongoing relationship with Mayo Clinic. May function as an International Service Specialist or general Service Specialist. Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM. Qualifications Successful completion of an associate degree and 3 years of customer service experience required such as administrative, physician's office, appointment scheduler or service industry OR Successful completion of a college diploma program and 4 years of customer service experience required, such as administrative, physician's office, appointment scheduler or service industry. Candidates must attach a full listing of education completed beyond High School Diploma/GED. Include the name of program and if this was a certificate, diploma, associate's degree, bachelor's degree etc. Experience in a Desk Operations Specialist or Patient Appointment Service Specialist role is preferred. Fluency in Arabic and/or another language used frequently by Mayo patients is preferred for Service Specialist functioning in International Center. Must be able to work independently, have strong organizational skills, be able to handle multiple demands simultaneously and possess good attention to detail. Excels in both written and verbal communication. Demonstrated computer experience with advanced proficiency in Microsoft Office, including Microsoft Word and Excel. Experience with patient scheduling, registration systems, and customer relationship management system is highly desirable. Demonstrated analytical and problem-solving skills. Ability to work independently as well as in a team, multi-task and prioritize work load. Must possess superior interpersonal and customer service skills which contribute to a cooperative and productive atmosphere and patient experience. Conveys an impression which reflects favorably upon Operations. Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities. Previous Mayo Clinic experience strongly preferred. Exemption Status Nonexempt Compensation Detail $22.83 - $32.71 / hour Benefits Eligible Yes Schedule Full Time Hours/Pay Period 80 Schedule Details Rotating schedules Monday-Friday 6:30 am -5:00 pm. 8-hour shifts. On-site in Rochester, MN. Weekend Schedule Minimal on-call rotation (on-call work will be performed remotely.) International Assignment No Site Description Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. Recruiter Brianna Hanna

**Why Mayo Clinic** Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (************************************** - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. **Benefits Highlights** + Medical: Multiple plan options. + Dental: Delta Dental or reimbursement account for flexible coverage. + Vision: Affordable plan with national network. + Pre-Tax Savings: HSA and FSAs for eligible expenses. + Retirement: Competitive retirement package to secure your future. **Responsibilities** The Service Specialist- Operations serves as an ambassador of the practice and interacts with a variety of individuals via telephone, website, email and in person. Service Specialist is responsible for responding to patient inquiries, actively promoting services, scheduling appointments, patient registration, check-in/check-out, rooming, desk/clerical functions, and supporting patient needs. Actively serves as a direct contact or resource to patients and guests. This position will require the ability to participate in an on-call rotation. Responsible for organizing, assembling, and arranging resources to address patient inquiries, solving problems, and responding to immediate operational issues as they arise. Performs service recovery when needed and escalates patient concerns appropriately. Responsible for understanding and promoting Operations and assisting patients with establishing an ongoing relationship with Mayo Clinic. May function as an International Service Specialist or general Service Specialist. Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM. **Qualifications** Successful completion of an associate degree and 3 years of customer service experience required such as administrative, physician's office, appointment scheduler or service industry OR Successful completion of a college diploma program and 4 years of customer service experience required, such as administrative, physician's office, appointment scheduler or service industry. Candidates must attach a full listing of education completed beyond High School Diploma/GED. Include the name of program and if this was a certificate, diploma, associate's degree, bachelor's degree etc. Experience in a Desk Operations Specialist or Patient Appointment Service Specialist role is preferred. Fluency in Arabic and/or another language used frequently by Mayo patients is preferred for Service Specialist functioning in International Center. Must be able to work independently, have strong organizational skills, be able to handle multiple demands simultaneously and possess good attention to detail. Excels in both written and verbal communication. Demonstrated computer experience with advanced proficiency in Microsoft Office, including Microsoft Word and Excel. Experience with patient scheduling, registration systems, and customer relationship management system is highly desirable. Demonstrated analytical and problem-solving skills. Ability to work independently as well as in a team, multi-task and prioritize work load. Must possess superior interpersonal and customer service skills which contribute to a cooperative and productive atmosphere and patient experience. Conveys an impression which reflects favorably upon Operations. Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities. Previous Mayo Clinic experience strongly preferred. **Exemption Status** Nonexempt **Compensation Detail** $22.83 - $32.71 / hour **Benefits Eligible** Yes **Schedule** Full Time **Hours/Pay Period** 80 **Schedule Details** Rotating schedules Monday-Friday 6:30 am -5:00 pm. 8-hour shifts. On-site in Rochester, MN. **Weekend Schedule** Minimal on-call rotation (on-call work will be performed remotely.) **International Assignment** No **Site Description** Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (***************************************** **Equal Opportunity** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" (**************************** . Mayo Clinic participates in E-Verify (******************************************************************************************** and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. **Recruiter** Brianna Hanna **Equal opportunity** As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

The position serves as a senior technical contributor within the Modernization & Release Engineering Services (MARES) unit, supporting Mayo Clinic's Shields Product Portfolio across ERP and emerging application modernization. The role works independently on complex technical assignments and often leads to small teams or workgroups. It provides coaching, mentorship, and technical consultation to colleagues and participates in institutional committees and technical standards groups. The engineer ensures system architectures align with enterprise guidelines and supports environment stability across Oracle Fusion, OCI, OIC, OAC, EPM, FDI, and UKG. The role is accountable for timely delivery of technical tasks and project milestones and collaborates virtually across all Mayo Clinic sites. Key Responsibilities Support environment management activities including clone planning, post-clone steps, scheduling, and stakeholder communication. Oversee OCI and OIC technical operations including instance creation, upgrade cycles, ACL updates, monitoring, and troubleshooting with Oracle and integration teams. Partner with DBAs, release teams, and business stakeholders to ensure environments are stable, refreshed, and prepared for testing or release work. Contribute to FinOps, cloud reporting, DevOps automation, OCI orchestration, and environment sizing. Develop technical proposals, architecture diagrams, business cases, and documentation and obtain appropriate approvals. Participate in system technical reviews to ensure architectural alignment with business and enterprise needs. Support troubleshooting related to FDI, BICC jobs, access provisioning, security requests, and other ERP ecosystem needs. Strong team player whom can work independently on projects and assignments within scope of ability and authority escalating more complex issues or those requiring leadership approval to the appropriate individual. May regularly assume a team leadership role to direct and coordinate the work of other staff, which includes assigning tasks to staff taking into consideration balancing workloads, skill sets, technical knowledge, and criticality of the tasks. Serves as a consultant or tutor, coaching others in specific technical areas of expertise. Serves and participates on appropriate committees and institutional workgroups and acts as a resource to institutional committees on an ad hoc basis, providing consultation in their area of expertise. Participates on committees to establish technical standards, promote integration of data, and/or coordination of projects across work units. Responsible and accountable for the on-time completion of tasks and projects, demonstrating a commitment to meet established deadlines and priorities. Serves as an active member of technical workgroups needed to advance project objectives. Aids in technical planning for areas supported by work unit as part of yearly division planning. Provides leadership in the technical design, selection, and application of the of information and technology systems resources to satisfy the requirements of the department's systems. Participates in system technical reviews and projects within the institution to ensure technical architecture and design is consistent with business needs. Develops technical proposals that consider alternatives and business case, gains needed institutional approvals, and works effectively across departmental organizations gaining consensus of stakeholders. Is recognized within their work area or division as a technical expert and is sought out for their in-depth knowledge of a broad range of current technologies and these technologies apply to the Mayo's environment. Provides technical leadership in system architecture, design principles, software development methodologies, and selection of technology systems within their division. Understands and applies concepts of enterprise architecture to ensure systems align, adhere, and integrate within Mayo Education Technology enterprise environment. May be required to provide 24/7 call support. Interfaces routinely with colleagues who may be located at any of the Mayo sites to perform job responsibilities requiring virtual collaboration and partnership. This is a full time, remote position within the United States. Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM. Bachelor's degree and 5 years' experience including 3 years' of demonstrated technical experience and 1 year of demonstrated leadership experience; Or, Associate's degree and 9 years' experience including 3 years' of demonstrated technical experience.Capable of moving among work areas and willing to do so. Demonstrated project and deliverable consistency through repeatable and reliable performance. Proven evidence of project management skills. Demonstrated oral and written communication, organization, problem solving, and facilitation skills. Evidence of mastery level expertise in one computing technology. Demonstrated ability in solving complex technical problems with multiple computing technologies. Experience working in healthcare technology. Exposure to managing both custom developed and vendor-supplied applications. Master's degree in applicable field preferred.

**Responsibilities** The department of Radiology at Mayo Clinic Health System Southwest Minnesota is seeking a board-certified/board-eligible Neuroradiologist to join a 17 person highly functioning, collaborative group of radiologists. This is a one-year benefit-eligible position with the potential for renewal. You may expect a practice in a physician led, financially stable organization, committed to both high quality patient care and patient satisfaction. + This position is 100% remote. + Neuroradiology fellowship training is required with plentiful opportunities to read Neuro imaging. + An ideal candidate will have additional general (hospital/ED) for less than 20% practice, but this is not required. + 9-hour weekday shifts, inclusive of a lunch period. + No night shifts. All overnights are supported by a separate group of Mayo Radiologists. + ABR Board Eligible or Board certified required. The SWMN group covers radiology services for clinics and hospitals in Mankato, Fairmont, Waseca, New Prague, and St. James. Services include inpatients, Emergency & Urgent Care Center staffed 24 hours by physicians, 24/7 Hospitalist Service, medical-surgical ICU, oncology practices, and orthopedic practices. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in an outstanding, comprehensive benefits package (************************************* that includes plenty of options for medical, dental and vision care; flexible spending accounts; life insurance; short- and long-term disability coverage; travel allowance; generous time away; and more! We are proud to be among the few U.S. companies to provide a pension benefit at no cost to employees plus you can add the Mayo 403(b) plan which features an employer match. \#RadDR \#RadNeurorad **Qualifications** ABR Board Eligible or Board Certified required. **Exemption Status** Exempt **Compensation Detail** The minimum starting salary for Medical specialties may range from $202,000 to $663,037. This range reflects full-time total base compensation prior to consideration of additional experience or duties. Pay for the selected candidate will vary based on specialty, experience, FTE, internal equity, or external market data. **Benefits Eligible** Yes **Schedule** Full Time **Hours/Pay Period** 80 **International Assignment** No **Recruiter** Madeline Ecklund **Equal opportunity** As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

The department of Radiology at Mayo Clinic Health System Southwest Minnesota is seeking a board-certified/board-eligible Neuroradiologist to join a 17 person highly functioning, collaborative group of radiologists. This is a one-year benefit-eligible position with the potential for renewal. You may expect a practice in a physician led, financially stable organization, committed to both high quality patient care and patient satisfaction. This position is 100% remote. Neuroradiology fellowship training is required with plentiful opportunities to read Neuro imaging. An ideal candidate will have additional general (hospital/ED) for less than 20% practice, but this is not required. 9-hour weekday shifts, inclusive of a lunch period. No night shifts. All overnights are supported by a separate group of Mayo Radiologists. ABR Board Eligible or Board certified required. The SWMN group covers radiology services for clinics and hospitals in Mankato, Fairmont, Waseca, New Prague, and St. James. Services include inpatients, Emergency & Urgent Care Center staffed 24 hours by physicians, 24/7 Hospitalist Service, medical-surgical ICU, oncology practices, and orthopedic practices. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in an outstanding, comprehensive benefits package that includes plenty of options for medical, dental and vision care; flexible spending accounts; life insurance; short- and long-term disability coverage; travel allowance; generous time away; and more! We are proud to be among the few U.S. companies to provide a pension benefit at no cost to employees plus you can add the Mayo 403(b) plan which features an employer match. #RadDR #RadNeurorad ABR Board Eligible or Board Certified required.

The Service Specialist- Operations serves as an ambassador of the practice and interacts with a variety of individuals via telephone, website, email and in person. Service Specialist is responsible for responding to patient inquiries, actively promoting services, scheduling appointments, patient registration, check-in/check-out, rooming, desk/clerical functions, and supporting patient needs. Actively serves as a direct contact or resource to patients and guests. This position will require the ability to participate in an on-call rotation. Responsible for organizing, assembling, and arranging resources to address patient inquiries, solving problems, and responding to immediate operational issues as they arise. Performs service recovery when needed and escalates patient concerns appropriately. Responsible for understanding and promoting Operations and assisting patients with establishing an ongoing relationship with Mayo Clinic. May function as an International Service Specialist or general Service Specialist. Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM. Successful completion of an associate degree and 3 years of customer service experience required such as administrative, physician's office, appointment scheduler or service industry OR Successful completion of a college diploma program and 4 years of customer service experience required, such as administrative, physician's office, appointment scheduler or service industry. Candidates must attach a full listing of education completed beyond High School Diploma/GED. Include the name of program and if this was a certificate, diploma, associate's degree, bachelor's degree etc. Experience in a Desk Operations Specialist or Patient Appointment Service Specialist role is preferred. Fluency in Arabic and/or another language used frequently by Mayo patients is preferred for Service Specialist functioning in International Center. Must be able to work independently, have strong organizational skills, be able to handle multiple demands simultaneously and possess good attention to detail. Excels in both written and verbal communication. Demonstrated computer experience with advanced proficiency in Microsoft Office, including Microsoft Word and Excel. Experience with patient scheduling, registration systems, and customer relationship management system is highly desirable. Demonstrated analytical and problem-solving skills. Ability to work independently as well as in a team, multi-task and prioritize work load. Must possess superior interpersonal and customer service skills which contribute to a cooperative and productive atmosphere and patient experience. Conveys an impression which reflects favorably upon Operations. Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities. Previous Mayo Clinic experience strongly preferred.

The Lead IT Asset Governance Specialist leads IT asset governance projects, ensuring high standards of compliance and driving innovation. They monitor systems for non-compliance, develop and enforce governance policies, conduct regular audits, and create comprehensive documentation. They also design training programs, promote data quality, facilitate change management, and provide industry-specific insights. Responsibilities * Lead ITAM governance projects as project coordinator and project contributor driving engagements and projects on governance, audit, compliance and more to drive innovation, efficiency, and value. Guide the team on ITAM governance tactical objectives, outcomes, and milestones in alignment with system goals and KPIs. * Ensure high standards of compliance by monitoring multiple systems for non-compliance in ITAM-related data management and process execution. Identify and flag users, hardware, and software that are out of compliance, initiating corrective actions or training. Work closely with required stakeholders and non-compliant users to maintain a set level of compliance threshold. * Drive the development and enforcement of Governance Policies, Standards, and Frameworks. Provide strategic recommendations on changes, risks, gaps, and industry trends through reports and executive-level presentations to align Fairview to excellence. * Conduct Regular Audits to verify data compliance and accuracy, identify areas for improvement, and drive users, data, technology, and process into meeting compliance standards. * Create and Maintain Comprehensive Documentation: Lead the creation and maintenance of IT asset governance documentation, including governance, policy, standards, master processes, and governance procedures, ensuring clarity and accessibility through centralized documentation platforms. * Design and Deliver Advanced Training Programs: Design and deliver advanced training programs through workshops, webinars, and one-on-one mentorship to stakeholders and team members on documented IT asset governance best practices and processes. Analyze trends of non-compliance to develop tailored training programs and convert findings into storyboards that highlight risk avoidance, cost savings, and maintain high compliance levels. * Promote Data Quality and Automation: Lead continuous improvement activities to maintain high data quality. Ensure the compliance, accuracy, and completeness of IT asset data by supporting robust data validation and verification processes. Additionally, implement automation opportunities to create efficiencies in repeat or manual workflows that may benefit all aspects of the governance team and processes. * Establish and Maintain Feedback Loop Systems: Establish and maintain a feedback loop system for ITAM Governance allowing for leadership-prioritized improvements, communications, or changes to process, standards, or more which allows for leadership, stakeholders, or impacted users to share with our team openly. * Facilitate Organizational Change Management: Facilitate organizational change management and communications through collaboration with stakeholders by participating in regular meetings and maintaining open communication channels to ensure data consistency, completeness, and seamless integration across various systems and platforms, providing awareness of and compliance with IT asset governance, policies, standards, processes, and projects. * Monitor and Analyze Non-Compliance Trends: Monitor and analyze trends in non-compliant data management, processes, users, and procurement methods, identifying areas for improvement and recommending corrective actions. Ensure that the governance team does not dictate IT Asset Management processes but holds stakeholders accountable to policies and standards. * Provide Healthcare Industry Insights: Provide insights and recommendations on ITAM governance specific to the healthcare industry, ensuring alignment with regulatory requirements and best practices. * Track KPIs, Metrics, and Risk Avoidance: Establish and track key performance indicators (KPIs) and metrics to measure the effectiveness and value of IT asset governance. Highlight the importance of governance in mitigating risks, ensuring compliance, and driving value through data-driven insights and continuous improvement. Required Qualifications * Bachelor of Arts in business or technology field or * Combination Education & Experience * 7+ years of experience in Governance including: 5+ years of Senior+ level skillset in data governance or ITAM governance. 3+ years of mentoring team members. 3+ years of experience training internal/external stakeholders and partners on governance, policy, standards, governance process and skills. Demonstrated successful implementation of a data governance initiative. 3+ year(s) of experience in IT Asset Management at Senior or higher level. * 1 year experience leading teams and complex projects. * Excellent written and verbal communication skills. Experience creating presentations. Experience presenting to large audiences and all levels of the organization. * Excellent reporting skills with multiple of the following areas demonstrating evidence of showing the value through performance metrics, financials, capacity, smart goals, and efficiencies/automation. * Demonstrated ability to build collaborative relationships with all levels of the organization. Including strong collaboration, facilitation, negotiation, and problem-solving skills * Demonstrated ability to facilitate problem-solving among groups with varying needs and priorities; effectively lead without direct authority * Demonstrated ability to independently multi-task and prioritize work * Demonstrated ability to guide tactical day-to-day decision-making while completing multiple daily objectives effectively and efficiently. * Demonstrated ability to explain technical concepts in non-technical language. Preferred Qualifications * B.S./B.A. in business or technology field * Minimum of 7 years of experience in IT Asset Management (ITAM) Governance * 2+ year(s) of experience leading teams, complex projects, and/or mentoring lower-level team members to improved performance or successful outcomes. * Client and stakeholder relationship management experience and the ability to proactively manage expectations. * Experience with Regulatory & Compliance within the Healthcare Industry. * Experience with administration, maintenance, compliance, management of ITAM (HAM Pro/SAM Pro) in ServiceNow * Experience with Regulatory & Compliance within the Healthcare Industry.• Experience with Regulatory & Compliance within the Healthcare Industry. * Experience in a large, complex organization Benefit Overview Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: ***************************************************** Compensation Disclaimer The posted pay range is for a 40-hour workweek (1.0 FTE). The actual rate of pay offered within this range may depend on several factors, such as FTE, skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization values pay equity and considers the internal equity of our team when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored. EEO Statement EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

The Lead IT Asset Governance Specialist leads IT asset governance projects, ensuring high standards of compliance and driving innovation. They monitor systems for non-compliance, develop and enforce governance policies, conduct regular audits, and create comprehensive documentation. They also design training programs, promote data quality, facilitate change management, and provide industry-specific insights. **Responsibilities** + Lead ITAM governance projects as project coordinator and project contributor driving engagements and projects on governance, audit, compliance and more to drive innovation, efficiency, and value. Guide the team on ITAM governance tactical objectives, outcomes, and milestones in alignment with system goals and KPIs. + Ensure high standards of compliance by monitoring multiple systems for non-compliance in ITAM-related data management and process execution. Identify and flag users, hardware, and software that are out of compliance, initiating corrective actions or training. Work closely with required stakeholders and non-compliant users to maintain a set level of compliance threshold. + Drive the development and enforcement of Governance Policies, Standards, and Frameworks. Provide strategic recommendations on changes, risks, gaps, and industry trends through reports and executive-level presentations to align Fairview to excellence. + Conduct Regular Audits to verify data compliance and accuracy, identify areas for improvement, and drive users, data, technology, and process into meeting compliance standards. + Create and Maintain Comprehensive Documentation: Lead the creation and maintenance of IT asset governance documentation, including governance, policy, standards, master processes, and governance procedures, ensuring clarity and accessibility through centralized documentation platforms. + Design and Deliver Advanced Training Programs: Design and deliver advanced training programs through workshops, webinars, and one-on-one mentorship to stakeholders and team members on documented IT asset governance best practices and processes. Analyze trends of non-compliance to develop tailored training programs and convert findings into storyboards that highlight risk avoidance, cost savings, and maintain high compliance levels. + Promote Data Quality and Automation: Lead continuous improvement activities to maintain high data quality. Ensure the compliance, accuracy, and completeness of IT asset data by supporting robust data validation and verification processes. Additionally, implement automation opportunities to create efficiencies in repeat or manual workflows that may benefit all aspects of the governance team and processes. + Establish and Maintain Feedback Loop Systems: Establish and maintain a feedback loop system for ITAM Governance allowing for leadership-prioritized improvements, communications, or changes to process, standards, or more which allows for leadership, stakeholders, or impacted users to share with our team openly. + Facilitate Organizational Change Management: Facilitate organizational change management and communications through collaboration with stakeholders by participating in regular meetings and maintaining open communication channels to ensure data consistency, completeness, and seamless integration across various systems and platforms, providing awareness of and compliance with IT asset governance, policies, standards, processes, and projects. + Monitor and Analyze Non-Compliance Trends: Monitor and analyze trends in non-compliant data management, processes, users, and procurement methods, identifying areas for improvement and recommending corrective actions. Ensure that the governance team does not dictate IT Asset Management processes but holds stakeholders accountable to policies and standards. + Provide Healthcare Industry Insights: Provide insights and recommendations on ITAM governance specific to the healthcare industry, ensuring alignment with regulatory requirements and best practices. + Track KPIs, Metrics, and Risk Avoidance: Establish and track key performance indicators (KPIs) and metrics to measure the effectiveness and value of IT asset governance. Highlight the importance of governance in mitigating risks, ensuring compliance, and driving value through data-driven insights and continuous improvement. **Required Qualifications** + Bachelor of Arts in business or technology field or + Combination Education & Experience + 7+ years of experience in Governance including: 5+ years of Senior+ level skillset in data governance or ITAM governance. 3+ years of mentoring team members. 3+ years of experience training internal/external stakeholders and partners on governance, policy, standards, governance process and skills. Demonstrated successful implementation of a data governance initiative. 3+ year(s) of experience in IT Asset Management at Senior or higher level. + 1 year experience leading teams and complex projects. + Excellent written and verbal communication skills. Experience creating presentations. Experience presenting to large audiences and all levels of the organization. + Excellent reporting skills with multiple of the following areas demonstrating evidence of showing the value through performance metrics, financials, capacity, smart goals, and efficiencies/automation. + Demonstrated ability to build collaborative relationships with all levels of the organization. Including strong collaboration, facilitation, negotiation, and problem-solving skills + Demonstrated ability to facilitate problem-solving among groups with varying needs and priorities; effectively lead without direct authority + Demonstrated ability to independently multi-task and prioritize work + Demonstrated ability to guide tactical day-to-day decision-making while completing multiple daily objectives effectively and efficiently. + Demonstrated ability to explain technical concepts in non-technical language. **Preferred Qualifications** + B.S./B.A. in business or technology field + Minimum of 7 years of experience in IT Asset Management (ITAM) Governance + 2+ year(s) of experience leading teams, complex projects, and/or mentoring lower-level team members to improved performance or successful outcomes. + Client and stakeholder relationship management experience and the ability to proactively manage expectations. + Experience with Regulatory & Compliance within the Healthcare Industry. + Experience with administration, maintenance, compliance, management of ITAM (HAM Pro/SAM Pro) in ServiceNow + Experience with Regulatory & Compliance within the Healthcare Industry.- Experience with Regulatory & Compliance within the Healthcare Industry. + Experience in a large, complex organization **Benefit Overview** Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: ***************************************************** **Compensation Disclaimer** The posted pay range is for a 40-hour workweek (1.0 FTE). The actual rate of pay offered within this range may depend on several factors, such as FTE, skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization values pay equity and considers the internal equity of our team when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored. **EEO Statement** EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

Full-time / 40 hours per week Remote opportunity Summa Health System is recognized as one of the region's top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits. Summary: Assumes responsibility for analyzing business needs, defining requirements, developing solutions, implementing systems, managing and supporting installed applications of assigned clinical or administrative areas of responsibility. Formal Education Required: a. Bachelor's degree (BS), Doctoral degree (PHARM.D.), or equivalent in Pharmacy through an accredited organization b. A minimum of one(1) year experience as a licensed Pharmacist Experience & Training Required: a. Four (4) years minimum of clinical or administrative information systems experience required; to include experience in Health Care information systems in a health care environment preferred. Other Skills, Competencies and Qualifications: a. Skill in interpersonal communication to effectively interact with users on various software and non technical problems b. Skill in written communication to compose materials for end-users c. Knowledge and skill in word processing, spreadsheet, database, presentation, e-mail and scheduling applications, and ability to acquire additional skills as necessary d. Ability to maintain confidentiality of patient, employee and financial records e. Ability to work well within team environment by accepting and offering honest and constructive feedback; by supporting team goals and encouraging other team members; and by collaborating with departmental team members to consolidate work, solve problems, create new methods and/or reduce costs f. Ability to understand the application functionality and how it relates to departments g. Population Specific Competency: ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity Level of Physical Demands: a. Light: Exerts up to 20 pounds of force occasionally and/or up to ten pounds of force frequently, and/or a negligible amount of force continuously Equal Opportunity Employer/Veterans/Disabled $54.76/hr - $82.14/hr The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical. Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits. * Basic Life and Accidental Death & Dismemberment (AD&D) * Supplemental Life and AD&D * Dependent Life Insurance * Short-Term and Long-Term Disability * Accident Insurance, Hospital Indemnity, and Critical Illness * Retirement Savings Plan * Flexible Spending Accounts - Healthcare and Dependent Care * Employee Assistance Program (EAP) * Identity Theft Protection * Pet Insurance * Education Assistance * Daily Pay

The IT Systems Analyst - Release Management supports the planning, coordination, and execution of releases across Mayo Clinic's Shields ERP ecosystem. This role ensures that each release is delivered predictably, safely, and with clear communication to all business and IT stakeholders. This position organizes release activities, maintains timelines and work-breakdown structures, and partners with business stakeholders across the organization. Ensure readiness for new features, fixes, and regulatory updates. The Release Manager also supports change management, ServiceNow and Azure DevOps intake, and helps maintain data quality across ITSM processes. As part of the Modernization & Release Engineering Services (MARES) team, the role contributes to continuous improvement and helps strengthen release discipline as MARES evolves toward greater automation and engineering enablement. Release Planning & Coordination: Lead the planning and coordination of release cycles, including major and minor releases, patches, and updates Collaborate with stakeholders, including IT technical teams, testing teams, functional teams, and vendors to define release scope and objectives Maintain release plans, timelines, and communication strategies to ensure transparency and alignment across teams. Maintain release plans, timelines, and communication strategies to ensure transparency and alignment across teams. Continually iterate on release processes to implement improvements. Coordinate and schedule release activities with the various teams. Identify and help mitigate risks and issues that may impact release timelines or quality. Establish and enforce release management with best practices and standards. Monitor and report on overall progress of release activities to senior management. Work closely with various teams to ensure IT Change Management practices are followed. This is a full time, remote position within the United States. Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM. Bachelor's degree with 3 years technology or business administration experience, OR Associates degree with 5 years technology or business administration experience. Other qualifications: A Bachelor's degree in Information Technology, Business Management or related field preferred.Experience working in healthcare technology. Prior experience with committee and consensus driven organizations. Knowledge of business systems and processes, including IT domain, data transfer protocol and IT application interfaces. Excellent communication, organization, problem solving and facilitation skills. Evidence of strong interpersonal skills including conflict resolution, meeting facilitation and organizational skills. Demonstrated history of continuing education in personnel and administrative processes.

**Why Mayo Clinic** Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (************************************** - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. **Benefits Highlights** + Medical: Multiple plan options. + Dental: Delta Dental or reimbursement account for flexible coverage. + Vision: Affordable plan with national network. + Pre-Tax Savings: HSA and FSAs for eligible expenses. + Retirement: Competitive retirement package to secure your future. **Responsibilities** The IT Systems Analyst - Release Management supports the planning, coordination, and execution of releases across Mayo Clinic's Shields ERP ecosystem. This role ensures that each release is delivered predictably, safely, and with clear communication to all business and IT stakeholders. This position organizes release activities, maintains timelines and work-breakdown structures, and partners with business stakeholders across the organization. Ensure readiness for new features, fixes, and regulatory updates. The Release Manager also supports change management, ServiceNow and Azure DevOps intake, and helps maintain data quality across ITSM processes. As part of the Modernization & Release Engineering Services (MARES) team, the role contributes to continuous improvement and helps strengthen release discipline as MARES evolves toward greater automation and engineering enablement. Release Planning & Coordination: Lead the planning and coordination of release cycles, including major and minor releases, patches, and updates Collaborate with stakeholders, including IT technical teams, testing teams, functional teams, and vendors to define release scope and objectives Maintain release plans, timelines, and communication strategies to ensure transparency and alignment across teams. Maintain release plans, timelines, and communication strategies to ensure transparency and alignment across teams. Continually iterate on release processes to implement improvements. Coordinate and schedule release activities with the various teams. Identify and help mitigate risks and issues that may impact release timelines or quality. Establish and enforce release management with best practices and standards. Monitor and report on overall progress of release activities to senior management. Work closely with various teams to ensure IT Change Management practices are followed. This is a full time, remote position within the United States. Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM. **Qualifications** Bachelor's degree with 3 years technology or business administration experience, OR Associates degree with 5 years technology or business administration experience. Other qualifications: A Bachelor's degree in Information Technology, Business Management or related field preferred.Experience working in healthcare technology. Prior experience with committee and consensus driven organizations. Knowledge of business systems and processes, including IT domain, data transfer protocol and IT application interfaces. Excellent communication, organization, problem solving and facilitation skills. Evidence of strong interpersonal skills including conflict resolution, meeting facilitation and organizational skills. Demonstrated history of continuing education in personnel and administrative processes. **Exemption Status** Exempt **Compensation Detail** $78,603.20 - $110,052.80 / year **Benefits Eligible** Yes **Schedule** Full Time **Hours/Pay Period** 80 **Schedule Details** Monday - Friday, 8am - 5pm **Weekend Schedule** As needed **International Assignment** No **Site Description** Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (***************************************** **Equal Opportunity** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" (**************************** . Mayo Clinic participates in E-Verify (******************************************************************************************** and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. **Recruiter** Ted Keefe **Equal opportunity** As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

The Molecular Diagnostics Laboratory located in the Mayo building at M Health Fairview University of Minnesota Medical Center-East Bank is looking for a full time, day shift Genomics Support Specialist working Monday-Friday during regular business hours. Schedule subject to change based on departmental needs. The Genomics Support Specialist supports patients, Genetic counselors, and Genomic lab testing by facilitating insurance prior authorization and appeal requests for genetic testing and by acting as a liaison between patients, their health insurance, and care providers and supporting the laboratory in obtaining data. The Genomics Support Specialist also coordinates test submissions, obtains and prepares necessary information, and participates in process development projects. Responsibilities * The Genomics Support Specialist provides care coordination and support services to patients by facilitating the process of insurance prior authorization and appeal requests for genetic testing including: * Verifying health insurance coverage. * Phone contact with patients regarding authorization status (approval, denial, etc.). * Preparation of letters of necessity. * Scheduling peer to peer meetings for the genetic counselors. * This role also reviews medical charts for applicable information and participates in longer term projects to streamline and improve approval policies and contract pricing with insurance companies. * In coordination with the laboratory, the Genomics Support Specialist manages patient orders and test order submission process for genomic testing, test kit delivery, and billing. Required Qualifications * Associates or higher degree • Diploma must be provided or * 24 credits college coursework with emphasis in biology and genetics • Diploma or transcript must be provided Preferred Qualifications * Baccalaureate degree in a biological or health science • Diploma with field of study listed must be provided or * Equivalent combination of education and experience • Diploma or transcript must be provided * 2 years applicable experience. * Knowledge of genetics and genetic concepts * Familiarity with navigating insurance company policies and requirements for patient care. * Strong computer skills and experience with Microsoft Office software, including Word, Excel, and PowerPoint. * Ability to deal sensitively and effectively with patients. * Excellent customer service and problem-solving skills. * Ability to work well both independently, with little supervision, and in a team setting. Benefit Overview Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: ***************************************************** Compensation Disclaimer An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored. EEO Statement EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

The Molecular Diagnostics Laboratory located in the Mayo building at M Health Fairview University of Minnesota Medical Center-East Bank (*********************************************************************************************************** is looking for a full time, day shift Genomics Support Specialist working Monday-Friday during regular business hours. Schedule subject to change based on departmental needs. The Genomics Support Specialist supports patients, Genetic counselors, and Genomic lab testing by facilitating insurance prior authorization and appeal requests for genetic testing and by acting as a liaison between patients, their health insurance, and care providers and supporting the laboratory in obtaining data. The Genomics Support Specialist also coordinates test submissions, obtains and prepares necessary information, and participates in process development projects. **Responsibilities** + The Genomics Support Specialist provides care coordination and support services to patients by facilitating the process of insurance prior authorization and appeal requests for genetic testing including: + Verifying health insurance coverage. + Phone contact with patients regarding authorization status (approval, denial, etc.). + Preparation of letters of necessity. + Scheduling peer to peer meetings for the genetic counselors. + This role also reviews medical charts for applicable information and participates in longer term projects to streamline and improve approval policies and contract pricing with insurance companies. + In coordination with the laboratory, the Genomics Support Specialist manages patient orders and test order submission process for genomic testing, test kit delivery, and billing. **Required Qualifications** + Associates or higher degree - Diploma must be provided or + 24 credits college coursework with emphasis in biology and genetics - Diploma or transcript must be provided **Preferred Qualifications** + Baccalaureate degree in a biological or health science - Diploma with field of study listed must be provided or + Equivalent combination of education and experience - Diploma or transcript must be provided + 2 years applicable experience. + Knowledge of genetics and genetic concepts + Familiarity with navigating insurance company policies and requirements for patient care. + Strong computer skills and experience with Microsoft Office software, including Word, Excel, and PowerPoint. + Ability to deal sensitively and effectively with patients. + Excellent customer service and problem-solving skills. + Ability to work well both independently, with little supervision, and in a team setting. **Benefit Overview** Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: ***************************************************** **Compensation Disclaimer** An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored. **EEO Statement** EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

**Why Mayo Clinic** Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (************************************** - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. **Benefits Highlights** + Medical: Multiple plan options. + Dental: Delta Dental or reimbursement account for flexible coverage. + Vision: Affordable plan with national network. + Pre-Tax Savings: HSA and FSAs for eligible expenses. + Retirement: Competitive retirement package to secure your future. **Responsibilities** This position is in support of the Special Purpose Processor Development Group (SPPDG (*************************** ), a research group focused on design, analysis, and testing of high-performance electronics located on the Rochester, MN campus. The SPPDG IT Senior Specialist supports the SPPDG computer infrastructure. This position encompasses a range of information technology skill areas including computer system support, IT solutions architect, information security, and computer network implementation and support. The incumbent is expected to be capable of facilitating and performing primary computer support for the SPPDG Windows and Linux platforms as well as understand risk management framework (RMF) concepts and applicable NIST standards. This position is also responsible for leading mid-sized projects, defining tasking, creating budgets and schedules. In addition, this position requires additional specialization in either system administrator (SA) related areas or in information security. SA responsibilities could include support of engineering tools; assessing and defining new system configurations and architectures to support future work; planning, budgeting, and executing IT infrastructure projects. Overall, an SA is responsible for performing research and technical analysis, recommending, configuring, and administering systems (including software) to ensure that the computer system hardware and software needs of the SPPDG are met. Information security responsibilities include developing policies, standards, guidelines, procedures, and managing and performing security compliance monitoring. Responsibilities also include keeping apprised of government and institutional security requirements, submission of required forms and documentation, and communication of IT security related issues with the appropriate authorities. In general, this position is accountable for ensuring that the IT needs of the SPPDG are met from a system administrator or information security perspective. **Qualifications** Bachelor's degree in Computer Science, Information Systems, Engineering or related major and a minimum of eight (8) years' experience in IT system administration required, OR Associates degree and ten (10) years' experience in IT system administration, OR in lieu of a degree, Twelve (12) years' experience in IT system administration required. Certified as CISSP or will obtain certification within 1 year of hire. **Note: This position requires obtaining and maintaining a TS/SCI clearance and adhering to security requirements as described in the NISPOM. Therefore, must be a U.S. Citizen. Visa sponsorship is not available for this position.** **Exemption Status** Exempt **Compensation Detail** $130,499.20- $195,811.20 / year; Education, experience and tenure may be considered along with internal equity when job offers are extended. **Benefits Eligible** Yes **Schedule** Full Time **Hours/Pay Period** 80 **Schedule Details** Business days; Work Schedule(s): 9/9 (9 hours per day for 9 workdays) or 10/8 (10 hours per day for 8 workdays) as agreed to by supervisor **Weekend Schedule** Afterhours and weekends as needed **International Assignment** No **Site Description** Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (***************************************** **Equal Opportunity** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" (**************************** . Mayo Clinic participates in E-Verify (******************************************************************************************** and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. **Recruiter** Stephanie Baird **Equal opportunity** As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights * Medical: Multiple plan options. * Dental: Delta Dental or reimbursement account for flexible coverage. * Vision: Affordable plan with national network. * Pre-Tax Savings: HSA and FSAs for eligible expenses. * Retirement: Competitive retirement package to secure your future. Responsibilities This position is in support of the Special Purpose Processor Development Group (SPPDG), a research group focused on design, analysis, and testing of high-performance electronics located on the Rochester, MN campus. The SPPDG IT Senior Specialist supports the SPPDG computer infrastructure. This position encompasses a range of information technology skill areas including computer system support, IT solutions architect, information security, and computer network implementation and support. The incumbent is expected to be capable of facilitating and performing primary computer support for the SPPDG Windows and Linux platforms as well as understand risk management framework (RMF) concepts and applicable NIST standards. This position is also responsible for leading mid-sized projects, defining tasking, creating budgets and schedules. In addition, this position requires additional specialization in either system administrator (SA) related areas or in information security. SA responsibilities could include support of engineering tools; assessing and defining new system configurations and architectures to support future work; planning, budgeting, and executing IT infrastructure projects. Overall, an SA is responsible for performing research and technical analysis, recommending, configuring, and administering systems (including software) to ensure that the computer system hardware and software needs of the SPPDG are met. Information security responsibilities include developing policies, standards, guidelines, procedures, and managing and performing security compliance monitoring. Responsibilities also include keeping apprised of government and institutional security requirements, submission of required forms and documentation, and communication of IT security related issues with the appropriate authorities. In general, this position is accountable for ensuring that the IT needs of the SPPDG are met from a system administrator or information security perspective. Qualifications Bachelor's degree in Computer Science, Information Systems, Engineering or related major and a minimum of eight (8) years' experience in IT system administration required, OR Associates degree and ten (10) years' experience in IT system administration, OR in lieu of a degree, Twelve (12) years' experience in IT system administration required. Certified as CISSP or will obtain certification within 1 year of hire. Note: This position requires obtaining and maintaining a TS/SCI clearance and adhering to security requirements as described in the NISPOM. Therefore, must be a U.S. Citizen. Visa sponsorship is not available for this position. Exemption Status Exempt Compensation Detail $130,499.20- $195,811.20 / year; Education, experience and tenure may be considered along with internal equity when job offers are extended. Benefits Eligible Yes Schedule Full Time Hours/Pay Period 80 Schedule Details Business days; Work Schedule(s): 9/9 (9 hours per day for 9 workdays) or 10/8 (10 hours per day for 8 workdays) as agreed to by supervisor Weekend Schedule Afterhours and weekends as needed International Assignment No Site Description Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. Recruiter Stephanie Baird