Operations Consultant jobs at McDonald's

. Pay Rate: $14.25/hour ESSENTIAL DUTIES AND RESPONSIBILITIES Perform day-to-day tasks to support assigned area with meeting business needs while satisfying internship requirements Operate a Point of Sale System, process cash, credit / debit card and Players Card comp transactions for services and retail products Adhere to cash handling and financial transactions policies and procedures Complete special projects to support assigned area with meeting business needs while satisfying internship requirements Provide accurate and consistent support in assigned department Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs * Specific duties for each intern may vary and are intended to provide a well-rounded perspective to satisfy internship requirements. KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED or equivalent experience Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed Preferred: Previous guest service experience Skills Required: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal and interpersonal communication skills Excellent problem solving skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to manage projects in a timely and efficient manner Ability to independently complete multiple tasks in a professional manner Ability to serve both internal and external customers REQUIRED TRAINING Treasure Island guest service training Any position-related training as determined by division director PHYSICAL DEMANDS Must be able to walk and / or stand for long periods throughout the day Must have a good sense of balance, and be able to bend, kneel and stoop Must have the ability to independently lift up to 25 pounds on a frequent basis Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work may be performed throughout the property (indoors and outdoors) including flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals High volume direct public contact

The HCP CRM Campaign Operations Project Manager is part of the Digital Lab and will be responsible for the day-to-day management, oversight and optimization of our Healthcare Professional (HCP) 1:1 marketing programs reporting to the Associate Director, Campaign Operations Responsibilities include: • Responsible for day-to-day management and oversight of medium-high complex brand CRM engagements including developing project plans, creating status reports, conducting weekly status meetings, following up / communicating with all stakeholders to ensure on-time, flawless execution of brand CRM programs. • Learn the business for the respective therapeutic areas/brands • Effectively work with multiple departments and agencies throughout project development and implementation to keep projects on time and ensure all requirements are met. • Proactively manage workload and continuously look for ways to improve brand campaigns to meet brands' objectives and goals by reviewing campaign performance, identifying optimization opportunities, and communicating them to the marketing team. • Develop and maintain project documents, timelines, proofing checklists and status reports. Possess minute-by-minute knowledge of all work in progress, identify risks and ways to mitigate issues. • Partner with cross functional / agency teams to create processes to capture requirements, gain approvals, document metadata, and verify data elements needed to execute campaigns. • Document change requests, notify the team, and understand timeline implications. Seek standardization, automation, and process improvement wherever possible to deliver on vision for the team of faster, better, cheaper year over year. • Prepare quarterly campaign audits and campaign performance SLAs and review with Associate Director • Identify any issues or concerns, the team has with cross functional and agency partners. Identify issues, identify root cause, and recommend corrective action where necessary • Monitors campaign performance and proactively provide recommendations to drive an increase in engagement. • Participate in the planning process with brands, internal cross functional teams, and their respective agency partners. Maintain check-ins with each team to track actual campaign activity and manage resources accordingly. • Prepares well-organized, clear, and concise communications and sets clear expectations. Creates quarterly business reviews with brand and omnichannel leaders Key Leadership Competencies: • Positive “all for one” approach to team deliverables and priorities. • Builds strong relationships to enable higher performance. • Learns, fast, grasps the “essence” and can change course quickly where indicated. • Raises the bar and is never satisfied with the status quo. • Creates a learning environment and open to suggestions. • Embraces the ideas of others, nurtures innovation and manages innovation to reality. • Significant Work Activities -Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day) Qualifications: • Bachelor's Degree in Business or Marketing or equivalent experience • 3-5 years of experience of Database Marketing, CRM, Email, Digital, Direct Mail, 1:1 marketing experience • Minimum of 3 years of hands-on work experience in client service, account or response management discipline • Digital marketing or interactive agency experience is a plus • Ability to lead multiple projects simultaneously in a fast-paced, dynamic environment. • Excellent written, verbal, and interpersonal communication skills to effectively work with team members • Analytical ability to identify optimization opportunities and program related issues • Enthusiastic, solution-oriented attitude in accepting work/new challenges • Excellent knowledge of Microsoft Office Software: Word, Excel, PowerPoint, and Outlook What are the top 3-5 skills, experience or education required for this position: 1. 2+ years of recent experience in CRM Email marketing project management experience within an agency setting is a must. (Example Agencies: Merkle, Epsilon, Leo Bernette) Background in Pharma CRM/Digital Marketing is a plus 2. Experience within a CRM platform, marketo is preferred 3. Client facing presentation skills (driving data driven results & providing insights, leading client meetings, confidently speaking to capability offering) 4. If possible, experience in managing a project management tool, smartsheet preferred. 5. High attention to detail & communication skills with cross functional stakeholders.

Collette is seeking a Air Operations Coordinator to join our Air Team. This is a hybrid role based at our headquarters in Pawtucket, RI. Let Us Show You the World There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette's passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company's future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another - Collette is all about the people. So, what are you waiting for? Your journey starts here. Job Summary: This position reports to the Manager of Air Operations and is responsible for securing air using our airline contracts and accurately calculating the price to the customer for all retail passengers on all of Collette's tour series. Each coordinator's goals are to obtain the best possible air schedule for our clients, at a reasonable cost to the customer and provide a timely turn around on all requests. Primary Functions: Create air reservations for all standard bookings in NEO, where the air server was unable to successfully make an air reservation. Calculate pricing for all air reservations created to ensure appropriate margins are met. Work all special requests made on retail reservations in a timely manner. Responsible for proofing all air reservations created by the Air Server in NEO to ensure all standards of quality are met. Verify that the reservation was priced correctly according to our contracts. Verify that the flights chosen meet all time restrictions on the package our customers are booked on. Verify that all connection times meet standards described in our policies as well as each airlines minimal connection policy. Request Seat Assignments, Wheelchair Request, Special Meal request or any other special needs with the carriers booked. Process Frequent Flyer information over to the airline. Coordinate any changes on retail air reservations and provide a timely turn around on those requests. Assist with re-protecting passenger's air due to any schedule changes on retail air reservations when the airline has protected the passengers on schedules that no longer meet minimal connection times and/or time restrictions on the tour package booked. Research all service issues and determine best action for recovery resolution and report back to Manager. Responsible for covering emergencies on pre-scheduled Saturdays/Holidays throughout the year. Perform special projects and other related duties as assigned or directed by the VP of Operations, Manager of Air Operations and Retail Air Team Lead. Maintain clean, organized, and neat work environment at all times. Knowledge and Skills: Bachelor's degree preferred but not necessary Two years of experience desired that is directly related to the duties and responsibilities specified. Skill in customer service Knowledge of air operations, quality control procedures and reporting documentation requirements. Knowledge of a GDS system (Sabre, Amadeus) preferred, but not required. Microsoft Office program experience Ability to work as part of a Team environment Ability to communicate effectively, both orally and in writing. Ability to include organizing, prioritizing, and scheduling work assignments. Ability to foster a cooperative work environment. Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Ability to create, compose and edit written materials. Ability to plan and organize to optimize productivity Ability to analyze and solve problems. Pay range starting at $19.50/hr

The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The opportunity is to be the operations manager in a major rotating equipment service /repair facility. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields. Responsibilities Establish and maintain business standards for accuracy, productivity and reliability Manage the daily functions of the business Prepare annual performance review and reevaluate processes Ensure regulatory, compliance and legal rules are followed Manage budget to align with goals of business Qualifications 3+ years of experience in a similar role Proficiency with Microsoft Office Strong organizational and communication skills Strong ability to multitask Comfort working with multiple groups within business

Collette is seeking an Air Operations Group Specialist to join our Air Team. This is preferably a hybrid position based out of our Pawtucket, RI headquarters, three days required in office. Let Us Show You the World There has never been a better time to be in the travel industry. See the world, connect with others, and experience immersive benefits when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette's passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company's future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another - Collette is all about people. So, what are you waiting for? Your journey starts here. Job Summary: Reporting to the Group Supervisor, Air Operations, this role is responsible for securing air for all group passengers and maintaining all air reservations for all passengers booked on their specified tour series assigned by the Manager of Air Operations. The primary goal of a Air Operations Group Specialist is to obtain the best possible air schedule for our clients while meeting the set profit margin for each program. The Specialist is expected to provide a timely turnaround of requests, with the objective of improving customer excellence. Primary Functions: Coordinate all air transportation for assigned tour series based on contracts and group pricing for all group passengers for assigned territories. Request air group blocks for groups of 10 or more passengers using existing air contract or negotiating an Ad-Hoc Contract with a carrier with which we do not have contracts. Some programs require an Air Series Block be requested once departure dates are set for that tour series. The Specialist will work with the Group Block Specialist and the Inventory Department to determine the number of seats and dates to request. Groups of 10 or less must be booked live in a GDS using air contracts whenever possible. Responsible for analyzing the air rate obtained and comparing the group pricing to ensure the expected profit margin, driven by the optimal air schedule pricing model. Offer alternatives when the best schedule does not meet this pricing model. Maintain air schedules for all passengers booked with air on their tour series. This includes and not limited to ensuring all seat requests are confirmed and meet customer expectations/preferences, submit all special requests, and work all schedule changes to be sure connections are legal and still meet requirements of the tour series. Handle any air emergencies while traveler is on tour whenever air needs to be altered. Release all air group blocks by deadline set by each carrier. This includes tracking all air blocks for profitability and utilization purposes. Proof air manifest 50 days prior to departure, to ensure that names, schedules, seat assignments, and special needs have been sent correctly to the airline carrier prior to ticketing for all passengers booked on their tour series. Research all service issues and determine the best action for recovery resolution and report back to the Manager. Responsible for covering emergencies on pre-scheduled Saturdays/Holidays throughout the year. Knowledge and Skills: Bachelor's degree preferred, but not necessary. Two years' experience in air operations preferred. Skill in customer service Knowledge of air operations, quality control procedures and reporting documentation requirements. Knowledge of a GDS system (Sabre, Amadeus) preferred, but not required. Microsoft Office program experience Ability to work as part of a Team environment. Ability to communicate effectively, both orally and in writing. Ability to organize, prioritize, and schedule work assignments. Ability to foster a cooperative work environment. Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Ability to create, compose and edit written materials. Ability to plan and organize to optimize productivity. Ability to analyze and solve problems. Perform special projects and other related duties as assigned or directed by the VP of Operations, Manager of Air Operations, and Group Supervisor. Maintain assigned work area in a safe and orderly condition in accordance with company standards. Comply with all company rules and regulations. Pay range starting at $22.00/hr

The iGaming Operations Manager will be responsible for overseeing daily operational processes, coordinating with cross-functional teams, and ensuring that all customer-facing and back-end functions run smoothly and in compliance with regulatory and company standards. Operational Management Oversee day-to-day operations of RW BET's online casino platform, ensuring seamless customer experiences across all support channels. Lead Supervisors and Support Agents in delivering excellent service while maintaining KPIs and service-level agreements. Own the escalation framework to ensure efficient handling of complex or sensitive player cases. Manage workflows for payments, including deposits, withdrawals, and refunds, ensuring smooth processing and regulatory compliance. Ensure fraud prevention and risk management practices are consistently applied, including monitoring, reporting, and escalation protocols. Analyze operational and team performance metrics to identify trends, gaps, and opportunities for continuous improvement. Collaborate with compliance, payments, risk, technology, and marketing stakeholders to align operational procedures and drive efficiency. Partner with the Director of iGaming on strategic initiatives, regulatory reporting, and long-term operational planning. Foster a culture of proactive support, innovation, and accountability that reflects RW BET's brand as a leader in customer experience. Training & Quality Assurance Develop and refine training programs, onboarding processes, and quality assurance standards to equip staff and maintain service excellence. Conduct regular reviews of team performance, providing coaching, mentorship, and corrective actions as needed. Workforce Management Drive workforce planning, scheduling, and coverage strategies to balance efficiency, service quality, and cost control. Optimize staffing levels while supporting ongoing development of Supervisors and Support Agents. Qualifications 3-5 years of experience in iGaming, online casino, or related digital operations. Strong understanding of New Jersey iGaming regulations and responsible gaming practices. Hands-on experience in workforce management, training, and quality assurance in a customer-focused environment. Proven ability to manage day-to-day operations and lead teams effectively. Analytical mindset with the ability to interpret data, identify trends, and implement solutions. Excellent communication, organizational, and leadership skills. Must currently reside in New Jersey and perform all work duties within the state Ability to thrive in a fast-paced, hybrid work environment requiring flexibility and cross-functional collaboration. Position requires occasional physical activity, including the ability to lift and move items up to 25-50 lbs as needed. Why Join RW BET New Jersey LLC Opportunity to play a key role in the growth of a rapidly expanding online and mobile gaming platform. Collaborative team culture with exposure to operations, compliance, and player engagement. Remote/Hybrid flexibility with the chance to participate in launches and industry events. Competitive compensation and benefits package.

Operations Manager - Exempt City Electric Supply (CES)/Concord Electric Supply - Onsite - Martha's Vineyard, MA ** This position is fully onsite in Martha's Vineyard, MA. For posting purposes, Edgartown, MA was selected as the closest LinkedIn-recognized location. ** Looking to start an exciting new career? City Electric Supply offers excellent career opportunities for people who are friendly, motivated, and passionate about providing incredible customer service. About City Electric Supply CES is a family-owned electrical wholesaler with the benefits of a worldwide service network and the personal service of a neighborhood store. Our "customer service first" core value has allowed us to grow continually for over 65 years while keeping our founding principle of empowering people to make local business decisions. CES now employs more than 7,400 people at over 1,000 branches world-wide of which there are over 500 branches across North America. Our vision is to add 30-35 branches a year, while staying true to our Company values. Summary The Operations Manager is responsible for store and warehouse operations at our Martha's Vineyard location. This includes overseeing policies and procedures, managing showroom and warehouse organization, monitoring inventory levels and purchasing, and supervising staff involved in these tasks. The Operations Manager also creates a strong customer service environment and works with other branches to ensure customers across the CES network receive consistent support. Essential Job Functions Monitor branch inventory levels Order material for stock and customer job orders Identify new products and opportunities to increase profitability Build and maintain relationships with key vendors and agents Serve as a leader and role model to branch employees Education/Experience Valid driver's license, preferred Minimum 2 years of related experience, preferred Competencies Strong customer service mindset Ability to manage multiple tasks Effective written and verbal communication skills Ambitious with a desire to grow within the organization Open minded and collaborative Strong relationship-building skills Benefits Offered: Medical, Dental, Vision Insurance. 401(k) company match program. Telehealth. Short-term and Long-term disability insurance. Basic and AD&D Life Insurance paid for by the company. Critical Illness, Hospital Confinement, Accident Insurance, Supplemental Life Insurance. Employee Assistance Program - mental, physical, financial wellness. Auto and Home Insurance discount. Paid Time Off and 7 paid Holidays. Paid Pregnancy, Parental, and Adoption Leave programs. Employee Discount Program. Training Programs. Internal growth opportunities in a fast-growing company. Potential for Bonuses. In some jurisdictions, state or local laws address sick leave or other leaves of absence. The Company complies with all such laws. This policy shall apply only to the extent it does not conflict with applicable law. Supervisory Responsibility This position has supervisory responsibilities. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position is very active and requires standing, walking, bending, kneeling, stooping, and climbing. The employee must be able to lift and move items up to 50 pounds. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. EEO Statement We are an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline, and termination. The Company prohibits discrimination, harassment, and retaliation in employment based on race; color; religion; genetic information; national origin; sex (including same sex); sexual orientation; gender identity; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state, or local law. We support protected veterans and individuals with disabilities through our affirmative action program. Attention Applicants If you have a disability and need a reasonable accommodation to complete any part of the application process, or if you have difficulty accessing or using the online application process and need an alternative method, please contact us at ********************************* or **************. City Electric Supply is a drug free workplace. For further information about CES, visit our website at ***************************

WHO WE ARE Playa Bowls is New Jersey's Original Acai Shop founded in 2014, and our mission is to bring superfruit bowls to the masses using only the freshest, highest quality ingredients while providing a fantastic in-store brand experience. What began as a pair of blenders, a patio table, and a fridge has flourished into a 300+ unit operator and franchisor of the leading fast casual restaurant concept. Playa Bowls added more than 70+ locations in 2024 and are on target to add as many 90 new locations in 2025. Our continued rapid growth has created the opportunity for an individual who will help us with continuing to grow our brand! WHAT WE OFFER * Competitive pay: We offer competitive base pay, yearly merit increases based on performance and a great incentive bonus plan participation! * Flexible Work Environment: When you are not traveling for restaurant visitations, scheduled meetings, new store openings, company functions, etc., you will be in a remote work environment! We are looking for candidates who reside in the South Florida area to support the development of shops in the Southern tier * Employee Benefits: We offer Medical, Vision, Dental, Domestic Partner Benefits, Spouse & Children Benefits, 401K Plan, Employer Paid Life & AD&D Insurance and Short Term Disability, Health Savings Account, Paid Time Off, Paid Holidays, and more! * Advancement Opportunity: Our Playa Bowls training program will allow you to develop your skills and grow in your career! * Playa Discounts: If an employee is working, they receive 50% off and one free bowl during their shift & if they're not working, they receive 30% off! Win-win! WHO YOU ARE The Operational Consultant's responsibility is to support & oversee an assigned portfolio of new and existing franchisees/licensees in all aspects of business planning and brand standards compliance driving operational excellence serving as Playa Bowls Brand Ambassador, business liaison, coach and teacher. They will be responsible for evaluating, supporting, and implementing operational processes to improve efficiency, profitability, and customer satisfaction. They will provide business acumen and brand compliance management with effective and timely communication. They will perform all responsibilities with the utmost dignity and respect while garnering effective relationships via mutual trust, empathy and respect. This role requires a comprehensive understanding of business operations, strong problem-solving, conflict resolution and time management skills, and the ability to work collaboratively with franchisees, management and the Playa Bowls Support Team. WHAT YOU'LL DO Operational Analysis and Improvement * Achieve/exceed the operations and business performance goals for your Franchisee portfolio as established by the Playa Bowls Executive Team and your Franchise Operations Director. * Develop a plan to coach Franchisees, through regular check-ins and follow ups prioritizing & aligning areas of improvement with Franchisees to drive unit economics, sales, profitability, and shop/network growth, while delivering a safe and consistent brand experience. * Conduct routine evaluations of current brand standards and operational process execution to identify inefficiencies, targeted areas of improvement and best practices influencing Franchisees to create and complete action plans to drive the business fostering improved overall unit level performance. * Develop strategies & recommendations for efficient inventory & labor management. * Routinely monitor Playa Bowls key performance indicators (KPIs) and Franchisee P&L's to track progress, make necessary adjustments and prioritize Franchisee and shop team communication and visits. Training and Development * Partner with Ops Services and Learning & Development to create training materials and conduct training sessions for Franchisees and Management on best operational practices. * Support new shop openings aligning with the Franchisee, Construction Manager and New Shop Opening team; monitor key milestones and hold the Franchisee accountable through completion ensuring they are set up for success meeting all Playa Bowls brand specifications and standards. * Provide support during all remodels and new store openings ensuring the Franchisee is set up to achieve their day 1, 7, 30, 60, 90 day and beyond post-opening/re-opening sales, profitability and guest satisfaction goals. * Collaborate with Ops Services & Marketing to facilitate & lead all new product, system and procedure rollouts & implementations. Customer Experience * Evaluate customer feedback to identify areas for improvement in customer service and product quality and drive action plans to remedy and improve. * Collaborate with Ops Services & Marketing providing solutions and best practices that enhance the Playa Bowls team and customer experience. Brand Standards Compliance and Safety * Ensure all Franchisees, management and team members are knowledgeable about health and safety regulations, food handling procedures, and customer service standards. * Ensure compliance with local, state, and federal regulations, including health and safety codes. * Execute the Playa Bowls consumer contact escalation process and crisis management process with care, due diligence and urgency to ensure all incidents are cured timely. * Conduct routine Retail Food Safety & Sanitation Assessments ensuring compliance. Business Planning & Communication * Facilitate Annual Planning and Franchise Business Review process with Franchisees to assess performance based on previous goals and commitments, and to align on future goals and commitments. * Facilitate communications between Franchisee and applicable cross-functional partners based on Franchisee's individual goals and opportunities in pursuit of a safe and consistent brand experience, same-store growth, and preparations for unit growth. * Participate and work "as-needed" with the Ops Services & Field Marketing Team on updates for operations initiatives and new marketing product and promotion shop team readiness and rollouts. * Monitor and support the execution of local, market and regional marketing plans ensuring shop readiness, brand compliance and consistent execution. * Provide written communication to Franchisees / Licensees, in a timely manner regarding visits and evaluations. Administration * Complete annual business forecasting and budgets for area of responsibility. * Ensure the effective use of G&A expenses within parameters set by Director. * Complete all responsible administrative functions and requirements of the position in a timely manner including but not limited to Franchisee visit documentation within 24 hours, mileage reimbursement, expense report completion, timely travel planning securing the most competitive rates etc. WHAT YOU'LL BRING * Bachelor's degree or equivalent work experience required * 3-5 years' relevant experience; previous experience in a multi-unit business environment * Franchise/License operations experience preferred * Proficient in Google Suite, FranConnect (Franchise Management Software), and Microsoft Office for collaboration and communication * Ability to build strong working relationships with Franchisees and community partnerships * Demonstrated ability and experience to consult with and influence Franchisees/ Licensees. * Advanced knowledge of consultative approaches and experience guiding leaders to make solid business decisions * Strong business acumen skills with the ability to plan and set clear priorities to achieve business objectives * Ability to work independently and adapt to changing environments * Excellent communication skills; both written and oral, as well as listening skills * Ability to multi-task, have strong organization skills, and be detail minded * Proven ability to manage conflict and change management * Personality traits include passion for our business and brands, strong follow up, empathy, and commitment WORK CONDITIONS * Travel up to 75% as needed or required for restaurant visitation, scheduled meetings, or company functions, otherwise work is completed in a home office setting * Must be available to work weekends * Must be 21 years of age to comply with state age travel requirements MISSION Inspire and support our communities one bowl at a time. VALUES Real Deal. Playa Passion. Powerhouse. Big Wave Chaser. Dawn Patrol "Playa Bowls is an equal opportunity employer and all aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law."

WHO WE ARE Playa Bowls is New Jersey's Original Acai Shop founded in 2014, and our mission is to bring superfruit bowls to the masses using only the freshest, highest quality ingredients while providing a fantastic in-store brand experience. What began as a pair of blenders, a patio table, and a fridge has flourished into a 300+ unit operator and franchisor of the leading fast casual restaurant concept. Playa Bowls added more than 70+ locations in 2024 and are on target to add as many 90 new locations in 2025. Our continued rapid growth has created the opportunity for an individual who will help us with continuing to grow our brand! WHAT WE OFFER * Competitive pay: We offer competitive base pay, yearly merit increases based on performance and a great incentive bonus plan participation! * Flexible Work Environment: When you are not traveling for restaurant visitations, scheduled meetings, new store openings, company functions, etc., you will be in a remote work environment! We are looking for candidates who reside in the South Florida area to support the development of shops in the Southern tier * Employee Benefits: We offer Medical, Vision, Dental, Domestic Partner Benefits, Spouse & Children Benefits, 401K Plan, Employer Paid Life & AD&D Insurance and Short Term Disability, Health Savings Account, Paid Time Off, Paid Holidays, and more! * Advancement Opportunity: Our Playa Bowls training program will allow you to develop your skills and grow in your career! * Playa Discounts: If an employee is working, they receive 50% off and one free bowl during their shift & if they're not working, they receive 30% off! Win-win! WHO YOU ARE The Operational Consultant's responsibility is to support & oversee an assigned portfolio of new and existing franchisees/licensees in all aspects of business planning and brand standards compliance driving operational excellence serving as Playa Bowls Brand Ambassador, business liaison, coach and teacher. They will be responsible for evaluating, supporting, and implementing operational processes to improve efficiency, profitability, and customer satisfaction. They will provide business acumen and brand compliance management with effective and timely communication. They will perform all responsibilities with the utmost dignity and respect while garnering effective relationships via mutual trust, empathy and respect. This role requires a comprehensive understanding of business operations, strong problem-solving, conflict resolution and time management skills, and the ability to work collaboratively with franchisees, management and the Playa Bowls Support Team. WHAT YOU'LL DO Operational Analysis and Improvement * Achieve/exceed the operations and business performance goals for your Franchisee portfolio as established by the Playa Bowls Executive Team and your Franchise Operations Director. * Develop a plan to coach Franchisees, through regular check-ins and follow ups prioritizing & aligning areas of improvement with Franchisees to drive unit economics, sales, profitability, and shop/network growth, while delivering a safe and consistent brand experience. * Conduct routine evaluations of current brand standards and operational process execution to identify inefficiencies, targeted areas of improvement and best practices influencing Franchisees to create and complete action plans to drive the business fostering improved overall unit level performance. * Develop strategies & recommendations for efficient inventory & labor management. * Routinely monitor Playa Bowls key performance indicators (KPIs) and Franchisee P&L's to track progress, make necessary adjustments and prioritize Franchisee and shop team communication and visits. Training and Development * Partner with Ops Services and Learning & Development to create training materials and conduct training sessions for Franchisees and Management on best operational practices. * Support new shop openings aligning with the Franchisee, Construction Manager and New Shop Opening team; monitor key milestones and hold the Franchisee accountable through completion ensuring they are set up for success meeting all Playa Bowls brand specifications and standards. * Provide support during all remodels and new store openings ensuring the Franchisee is set up to achieve their day 1, 7, 30, 60, 90 day and beyond post-opening/re-opening sales, profitability and guest satisfaction goals. * Collaborate with Ops Services & Marketing to facilitate & lead all new product, system and procedure rollouts & implementations. Customer Experience * Evaluate customer feedback to identify areas for improvement in customer service and product quality and drive action plans to remedy and improve. * Collaborate with Ops Services & Marketing providing solutions and best practices that enhance the Playa Bowls team and customer experience. Brand Standards Compliance and Safety * Ensure all Franchisees, management and team members are knowledgeable about health and safety regulations, food handling procedures, and customer service standards. * Ensure compliance with local, state, and federal regulations, including health and safety codes. * Execute the Playa Bowls consumer contact escalation process and crisis management process with care, due diligence and urgency to ensure all incidents are cured timely. * Conduct routine Retail Food Safety & Sanitation Assessments ensuring compliance. Business Planning & Communication * Facilitate Annual Planning and Franchise Business Review process with Franchisees to assess performance based on previous goals and commitments, and to align on future goals and commitments. * Facilitate communications between Franchisee and applicable cross-functional partners based on Franchisee's individual goals and opportunities in pursuit of a safe and consistent brand experience, same-store growth, and preparations for unit growth. * Participate and work "as-needed" with the Ops Services & Field Marketing Team on updates for operations initiatives and new marketing product and promotion shop team readiness and rollouts. * Monitor and support the execution of local, market and regional marketing plans ensuring shop readiness, brand compliance and consistent execution. * Provide written communication to Franchisees / Licensees, in a timely manner regarding visits and evaluations. Administration * Complete annual business forecasting and budgets for area of responsibility. * Ensure the effective use of G&A expenses within parameters set by Director. * Complete all responsible administrative functions and requirements of the position in a timely manner including but not limited to Franchisee visit documentation within 24 hours, mileage reimbursement, expense report completion, timely travel planning securing the most competitive rates etc. WHAT YOU'LL BRING * Bachelor's degree or equivalent work experience required * 3-5 years' relevant experience; previous experience in a multi-unit business environment * Franchise/License operations experience preferred * Proficient in Google Suite, FranConnect (Franchise Management Software), and Microsoft Office for collaboration and communication * Ability to build strong working relationships with Franchisees and community partnerships * Demonstrated ability and experience to consult with and influence Franchisees/ Licensees. * Advanced knowledge of consultative approaches and experience guiding leaders to make solid business decisions * Strong business acumen skills with the ability to plan and set clear priorities to achieve business objectives * Ability to work independently and adapt to changing environments * Excellent communication skills; both written and oral, as well as listening skills * Ability to multi-task, have strong organization skills, and be detail minded * Proven ability to manage conflict and change management * Personality traits include passion for our business and brands, strong follow up, empathy, and commitment WORK CONDITIONS * Travel up to 75% as needed or required for restaurant visitation, scheduled meetings, or company functions, otherwise work is completed in a home office setting * Must be available to work weekends * Must be 21 years of age to comply with state age travel requirements MISSION Inspire and support our communities one bowl at a time. VALUES Real Deal. Playa Passion. Powerhouse. Big Wave Chaser. Dawn Patrol "Playa Bowls is an equal opportunity employer and all aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law."

WHO WE ARE Playa Bowls is New Jersey's Original Acai Shop founded in 2014, and our mission is to bring superfruit bowls to the masses using only the freshest, highest quality ingredients while providing a fantastic in-store brand experience. What began as a pair of blenders, a patio table, and a fridge has flourished into a 300+ unit operator and franchisor of the leading fast casual restaurant concept. Playa Bowls added more than 70+ locations in 2024 and are on target to add as many 90 new locations in 2025. Our continued rapid growth has created the opportunity for an individual who will help us with continuing to grow our brand! WHAT WE OFFER * Competitive pay: We offer competitive base pay, yearly merit increases based on performance and a great incentive bonus plan participation! * Flexible Work Environment: When you are not traveling for restaurant visitations, scheduled meetings, new store openings, company functions, etc., you will be in a remote work environment! We are looking for candidates who reside in the South Florida area to support the development of shops in the Southern tier * Employee Benefits: We offer Medical, Vision, Dental, Domestic Partner Benefits, Spouse & Children Benefits, 401K Plan, Employer Paid Life & AD&D Insurance and Short Term Disability, Health Savings Account, Paid Time Off, Paid Holidays, and more! * Advancement Opportunity: Our Playa Bowls training program will allow you to develop your skills and grow in your career! * Playa Discounts: If an employee is working, they receive 50% off and one free bowl during their shift & if they're not working, they receive 30% off! Win-win! WHO YOU ARE The Operational Consultant's responsibility is to support & oversee an assigned portfolio of new and existing franchisees/licensees in all aspects of business planning and brand standards compliance driving operational excellence serving as Playa Bowls Brand Ambassador, business liaison, coach and teacher. They will be responsible for evaluating, supporting, and implementing operational processes to improve efficiency, profitability, and customer satisfaction. They will provide business acumen and brand compliance management with effective and timely communication. They will perform all responsibilities with the utmost dignity and respect while garnering effective relationships via mutual trust, empathy and respect. This role requires a comprehensive understanding of business operations, strong problem-solving, conflict resolution and time management skills, and the ability to work collaboratively with franchisees, management and the Playa Bowls Support Team. WHAT YOU'LL DO Operational Analysis and Improvement * Achieve/exceed the operations and business performance goals for your Franchisee portfolio as established by the Playa Bowls Executive Team and your Franchise Operations Director. * Develop a plan to coach Franchisees, through regular check-ins and follow ups prioritizing & aligning areas of improvement with Franchisees to drive unit economics, sales, profitability, and shop/network growth, while delivering a safe and consistent brand experience. * Conduct routine evaluations of current brand standards and operational process execution to identify inefficiencies, targeted areas of improvement and best practices influencing Franchisees to create and complete action plans to drive the business fostering improved overall unit level performance. * Develop strategies & recommendations for efficient inventory & labor management. * Routinely monitor Playa Bowls key performance indicators (KPIs) and Franchisee P&L's to track progress, make necessary adjustments and prioritize Franchisee and shop team communication and visits. Training and Development * Partner with Ops Services and Learning & Development to create training materials and conduct training sessions for Franchisees and Management on best operational practices. * Support new shop openings aligning with the Franchisee, Construction Manager and New Shop Opening team; monitor key milestones and hold the Franchisee accountable through completion ensuring they are set up for success meeting all Playa Bowls brand specifications and standards. * Provide support during all remodels and new store openings ensuring the Franchisee is set up to achieve their day 1, 7, 30, 60, 90 day and beyond post-opening/re-opening sales, profitability and guest satisfaction goals. * Collaborate with Ops Services & Marketing to facilitate & lead all new product, system and procedure rollouts & implementations. Customer Experience * Evaluate customer feedback to identify areas for improvement in customer service and product quality and drive action plans to remedy and improve. * Collaborate with Ops Services & Marketing providing solutions and best practices that enhance the Playa Bowls team and customer experience. Brand Standards Compliance and Safety * Ensure all Franchisees, management and team members are knowledgeable about health and safety regulations, food handling procedures, and customer service standards. * Ensure compliance with local, state, and federal regulations, including health and safety codes. * Execute the Playa Bowls consumer contact escalation process and crisis management process with care, due diligence and urgency to ensure all incidents are cured timely. * Conduct routine Retail Food Safety & Sanitation Assessments ensuring compliance. Business Planning & Communication * Facilitate Annual Planning and Franchise Business Review process with Franchisees to assess performance based on previous goals and commitments, and to align on future goals and commitments. * Facilitate communications between Franchisee and applicable cross-functional partners based on Franchisee's individual goals and opportunities in pursuit of a safe and consistent brand experience, same-store growth, and preparations for unit growth. * Participate and work "as-needed" with the Ops Services & Field Marketing Team on updates for operations initiatives and new marketing product and promotion shop team readiness and rollouts. * Monitor and support the execution of local, market and regional marketing plans ensuring shop readiness, brand compliance and consistent execution. * Provide written communication to Franchisees / Licensees, in a timely manner regarding visits and evaluations. Administration * Complete annual business forecasting and budgets for area of responsibility. * Ensure the effective use of G&A expenses within parameters set by Director. * Complete all responsible administrative functions and requirements of the position in a timely manner including but not limited to Franchisee visit documentation within 24 hours, mileage reimbursement, expense report completion, timely travel planning securing the most competitive rates etc. WHAT YOU'LL BRING * Bachelor's degree or equivalent work experience required * 3-5 years' relevant experience; previous experience in a multi-unit business environment * Franchise/License operations experience preferred * Proficient in Google Suite, FranConnect (Franchise Management Software), and Microsoft Office for collaboration and communication * Ability to build strong working relationships with Franchisees and community partnerships * Demonstrated ability and experience to consult with and influence Franchisees/ Licensees. * Advanced knowledge of consultative approaches and experience guiding leaders to make solid business decisions * Strong business acumen skills with the ability to plan and set clear priorities to achieve business objectives * Ability to work independently and adapt to changing environments * Excellent communication skills; both written and oral, as well as listening skills * Ability to multi-task, have strong organization skills, and be detail minded * Proven ability to manage conflict and change management * Personality traits include passion for our business and brands, strong follow up, empathy, and commitment WORK CONDITIONS * Travel up to 75% as needed or required for restaurant visitation, scheduled meetings, or company functions, otherwise work is completed in a home office setting * Must be available to work weekends * Must be 21 years of age to comply with state age travel requirements MISSION Inspire and support our communities one bowl at a time. VALUES Real Deal. Playa Passion. Powerhouse. Big Wave Chaser. Dawn Patrol "Playa Bowls is an equal opportunity employer and all aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law."

WHO WE ARE Playa Bowls is New Jersey's Original Acai Shop founded in 2014, and our mission is to bring superfruit bowls to the masses using only the freshest, highest quality ingredients while providing a fantastic in-store brand experience. What began as a pair of blenders, a patio table, and a fridge has flourished into a 300+ unit operator and franchisor of the leading fast casual restaurant concept. Playa Bowls added more than 70+ locations in 2024 and are on target to add as many 90 new locations in 2025. Our continued rapid growth has created the opportunity for an individual who will help us with continuing to grow our brand! WHAT WE OFFER Competitive pay: We offer competitive base pay, yearly merit increases based on performance and a great incentive bonus plan participation! Flexible Work Environment: When you are not traveling for restaurant visitations, scheduled meetings, new store openings, company functions, etc., you will be in a remote work environment! We are looking for candidates who reside in the South Florida area to support the development of shops in the Southern tier Employee Benefits: We offer Medical, Vision, Dental, Domestic Partner Benefits, Spouse & Children Benefits, 401K Plan, Employer Paid Life & AD&D Insurance and Short Term Disability, Health Savings Account, Paid Time Off, Paid Holidays, and more! Advancement Opportunity: Our Playa Bowls training program will allow you to develop your skills and grow in your career! Playa Discounts: If an employee is working, they receive 50% off and one free bowl during their shift & if they're not working, they receive 30% off! Win-win! WHO YOU ARE The Operational Consultant's responsibility is to support & oversee an assigned portfolio of new and existing franchisees/licensees in all aspects of business planning and brand standards compliance driving operational excellence serving as Playa Bowls Brand Ambassador, business liaison, coach and teacher. They will be responsible for evaluating, supporting, and implementing operational processes to improve efficiency, profitability, and customer satisfaction. They will provide business acumen and brand compliance management with effective and timely communication. They will perform all responsibilities with the utmost dignity and respect while garnering effective relationships via mutual trust, empathy and respect. This role requires a comprehensive understanding of business operations, strong problem-solving, conflict resolution and time management skills, and the ability to work collaboratively with franchisees, management and the Playa Bowls Support Team. WHAT YOU'LL DO Operational Analysis and Improvement Achieve/exceed the operations and business performance goals for your Franchisee portfolio as established by the Playa Bowls Executive Team and your Franchise Operations Director. Develop a plan to coach Franchisees, through regular check-ins and follow ups prioritizing & aligning areas of improvement with Franchisees to drive unit economics, sales, profitability, and shop/network growth, while delivering a safe and consistent brand experience. Conduct routine evaluations of current brand standards and operational process execution to identify inefficiencies, targeted areas of improvement and best practices influencing Franchisees to create and complete action plans to drive the business fostering improved overall unit level performance. Develop strategies & recommendations for efficient inventory & labor management. Routinely monitor Playa Bowls key performance indicators (KPIs) and Franchisee P&L's to track progress, make necessary adjustments and prioritize Franchisee and shop team communication and visits. Training and Development Partner with Ops Services and Learning & Development to create training materials and conduct training sessions for Franchisees and Management on best operational practices. Support new shop openings aligning with the Franchisee, Construction Manager and New Shop Opening team; monitor key milestones and hold the Franchisee accountable through completion ensuring they are set up for success meeting all Playa Bowls brand specifications and standards. Provide support during all remodels and new store openings ensuring the Franchisee is set up to achieve their day 1, 7, 30, 60, 90 day and beyond post-opening/re-opening sales, profitability and guest satisfaction goals. Collaborate with Ops Services & Marketing to facilitate & lead all new product, system and procedure rollouts & implementations. Customer Experience Evaluate customer feedback to identify areas for improvement in customer service and product quality and drive action plans to remedy and improve. Collaborate with Ops Services & Marketing providing solutions and best practices that enhance the Playa Bowls team and customer experience. Brand Standards Compliance and Safety Ensure all Franchisees, management and team members are knowledgeable about health and safety regulations, food handling procedures, and customer service standards. Ensure compliance with local, state, and federal regulations, including health and safety codes. Execute the Playa Bowls consumer contact escalation process and crisis management process with care, due diligence and urgency to ensure all incidents are cured timely. Conduct routine Retail Food Safety & Sanitation Assessments ensuring compliance. Business Planning & Communication Facilitate Annual Planning and Franchise Business Review process with Franchisees to assess performance based on previous goals and commitments, and to align on future goals and commitments. Facilitate communications between Franchisee and applicable cross-functional partners based on Franchisee's individual goals and opportunities in pursuit of a safe and consistent brand experience, same-store growth, and preparations for unit growth. Participate and work “as-needed” with the Ops Services & Field Marketing Team on updates for operations initiatives and new marketing product and promotion shop team readiness and rollouts. Monitor and support the execution of local, market and regional marketing plans ensuring shop readiness, brand compliance and consistent execution. Provide written communication to Franchisees / Licensees, in a timely manner regarding visits and evaluations. Administration Complete annual business forecasting and budgets for area of responsibility. Ensure the effective use of G&A expenses within parameters set by Director. Complete all responsible administrative functions and requirements of the position in a timely manner including but not limited to Franchisee visit documentation within 24 hours, mileage reimbursement, expense report completion, timely travel planning securing the most competitive rates etc. WHAT YOU'LL BRING Bachelor's degree or equivalent work experience required 3-5 years' relevant experience; previous experience in a multi-unit business environment Franchise/License operations experience preferred Proficient in Google Suite, FranConnect (Franchise Management Software), and Microsoft Office for collaboration and communication Ability to build strong working relationships with Franchisees and community partnerships Demonstrated ability and experience to consult with and influence Franchisees/ Licensees. Advanced knowledge of consultative approaches and experience guiding leaders to make solid business decisions Strong business acumen skills with the ability to plan and set clear priorities to achieve business objectives Ability to work independently and adapt to changing environments Excellent communication skills; both written and oral, as well as listening skills Ability to multi-task, have strong organization skills, and be detail minded Proven ability to manage conflict and change management Personality traits include passion for our business and brands, strong follow up, empathy, and commitment WORK CONDITIONS Travel up to 75% as needed or required for restaurant visitation, scheduled meetings, or company functions, otherwise work is completed in a home office setting Must be available to work weekends Must be 21 years of age to comply with state age travel requirements MISSION Inspire and support our communities one bowl at a time. VALUES Real Deal. Playa Passion. Powerhouse. Big Wave Chaser. Dawn Patrol “Playa Bowls is an equal opportunity employer and all aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.”

WHO WE ARE Playa Bowls is New Jersey's Original Acai Shop founded in 2014, and our mission is to bring superfruit bowls to the masses using only the freshest, highest quality ingredients while providing a fantastic in-store brand experience. What began as a pair of blenders, a patio table, and a fridge has flourished into a 300+ unit operator and franchisor of the leading fast casual restaurant concept. Playa Bowls added more than 70+ locations in 2024 and are on target to add as many 90 new locations in 2025. Our continued rapid growth has created the opportunity for an individual who will help us with continuing to grow our brand! WHAT WE OFFER * Competitive pay: We offer competitive base pay, yearly merit increases based on performance and a great incentive bonus plan participation! * Flexible Work Environment: When you are not traveling for restaurant visitations, scheduled meetings, new store openings, company functions, etc., you will be in a remote work environment! We are looking for candidates who reside in the South Florida area to support the development of shops in the Southern tier * Employee Benefits: We offer Medical, Vision, Dental, Domestic Partner Benefits, Spouse & Children Benefits, 401K Plan, Employer Paid Life & AD&D Insurance and Short Term Disability, Health Savings Account, Paid Time Off, Paid Holidays, and more! * Advancement Opportunity: Our Playa Bowls training program will allow you to develop your skills and grow in your career! * Playa Discounts: If an employee is working, they receive 50% off and one free bowl during their shift & if they're not working, they receive 30% off! Win-win! WHO YOU ARE The Operational Consultant's responsibility is to support & oversee an assigned portfolio of new and existing franchisees/licensees in all aspects of business planning and brand standards compliance driving operational excellence serving as Playa Bowls Brand Ambassador, business liaison, coach and teacher. They will be responsible for evaluating, supporting, and implementing operational processes to improve efficiency, profitability, and customer satisfaction. They will provide business acumen and brand compliance management with effective and timely communication. They will perform all responsibilities with the utmost dignity and respect while garnering effective relationships via mutual trust, empathy and respect. This role requires a comprehensive understanding of business operations, strong problem-solving, conflict resolution and time management skills, and the ability to work collaboratively with franchisees, management and the Playa Bowls Support Team. WHAT YOU'LL DO Operational Analysis and Improvement * Achieve/exceed the operations and business performance goals for your Franchisee portfolio as established by the Playa Bowls Executive Team and your Franchise Operations Director. * Develop a plan to coach Franchisees, through regular check-ins and follow ups prioritizing & aligning areas of improvement with Franchisees to drive unit economics, sales, profitability, and shop/network growth, while delivering a safe and consistent brand experience. * Conduct routine evaluations of current brand standards and operational process execution to identify inefficiencies, targeted areas of improvement and best practices influencing Franchisees to create and complete action plans to drive the business fostering improved overall unit level performance. * Develop strategies & recommendations for efficient inventory & labor management. * Routinely monitor Playa Bowls key performance indicators (KPIs) and Franchisee P&L's to track progress, make necessary adjustments and prioritize Franchisee and shop team communication and visits. Training and Development * Partner with Ops Services and Learning & Development to create training materials and conduct training sessions for Franchisees and Management on best operational practices. * Support new shop openings aligning with the Franchisee, Construction Manager and New Shop Opening team; monitor key milestones and hold the Franchisee accountable through completion ensuring they are set up for success meeting all Playa Bowls brand specifications and standards. * Provide support during all remodels and new store openings ensuring the Franchisee is set up to achieve their day 1, 7, 30, 60, 90 day and beyond post-opening/re-opening sales, profitability and guest satisfaction goals. * Collaborate with Ops Services & Marketing to facilitate & lead all new product, system and procedure rollouts & implementations. Customer Experience * Evaluate customer feedback to identify areas for improvement in customer service and product quality and drive action plans to remedy and improve. * Collaborate with Ops Services & Marketing providing solutions and best practices that enhance the Playa Bowls team and customer experience. Brand Standards Compliance and Safety * Ensure all Franchisees, management and team members are knowledgeable about health and safety regulations, food handling procedures, and customer service standards. * Ensure compliance with local, state, and federal regulations, including health and safety codes. * Execute the Playa Bowls consumer contact escalation process and crisis management process with care, due diligence and urgency to ensure all incidents are cured timely. * Conduct routine Retail Food Safety & Sanitation Assessments ensuring compliance. Business Planning & Communication * Facilitate Annual Planning and Franchise Business Review process with Franchisees to assess performance based on previous goals and commitments, and to align on future goals and commitments. * Facilitate communications between Franchisee and applicable cross-functional partners based on Franchisee's individual goals and opportunities in pursuit of a safe and consistent brand experience, same-store growth, and preparations for unit growth. * Participate and work "as-needed" with the Ops Services & Field Marketing Team on updates for operations initiatives and new marketing product and promotion shop team readiness and rollouts. * Monitor and support the execution of local, market and regional marketing plans ensuring shop readiness, brand compliance and consistent execution. * Provide written communication to Franchisees / Licensees, in a timely manner regarding visits and evaluations. Administration * Complete annual business forecasting and budgets for area of responsibility. * Ensure the effective use of G&A expenses within parameters set by Director. * Complete all responsible administrative functions and requirements of the position in a timely manner including but not limited to Franchisee visit documentation within 24 hours, mileage reimbursement, expense report completion, timely travel planning securing the most competitive rates etc. WHAT YOU'LL BRING * Bachelor's degree or equivalent work experience required * 3-5 years' relevant experience; previous experience in a multi-unit business environment * Franchise/License operations experience preferred * Proficient in Google Suite, FranConnect (Franchise Management Software), and Microsoft Office for collaboration and communication * Ability to build strong working relationships with Franchisees and community partnerships * Demonstrated ability and experience to consult with and influence Franchisees/ Licensees. * Advanced knowledge of consultative approaches and experience guiding leaders to make solid business decisions * Strong business acumen skills with the ability to plan and set clear priorities to achieve business objectives * Ability to work independently and adapt to changing environments * Excellent communication skills; both written and oral, as well as listening skills * Ability to multi-task, have strong organization skills, and be detail minded * Proven ability to manage conflict and change management * Personality traits include passion for our business and brands, strong follow up, empathy, and commitment WORK CONDITIONS * Travel up to 75% as needed or required for restaurant visitation, scheduled meetings, or company functions, otherwise work is completed in a home office setting * Must be available to work weekends * Must be 21 years of age to comply with state age travel requirements MISSION Inspire and support our communities one bowl at a time. VALUES Real Deal. Playa Passion. Powerhouse. Big Wave Chaser. Dawn Patrol "Playa Bowls is an equal opportunity employer and all aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law."

Associate Field Consultant (Columbus, OH) Meet Motz: The Motz Group has built performance for more than four decades. Founded in 1977 and serving the high-performance natural and synthetic turf markets, Motz is one of the world's most recognized and highly respected turf system specialists. The culture at Motz is built on the culmination of people and planning, processes and problem-solving, innovations and responsiveness, and the intense desire our passionate employee-owners have for creating win-win solutions. As a united team, we work relentlessly to bring all the elements of quality, consistency, innovation, and service perfectly together. We proudly stand behind our products and services to ensure long-lasting, prosperous relationships with our valued customer base. Focused on moving people to better lives, Motz aspires to continuously drive our industry forward and impact the customers and communities that we proudly serve. We are in search of The Motz Group's next highly motivated employee-owner to join our growing team - is it you? Learn more about how the Motz Associate Field Consultant role will help us continue to build performance and leave remarkable, lasting impressions! Position Overview: The Associate Field Consultant role is designed to be your growth platform for long-term success in business development. From day one, you'll gain hands-on experience, mentorship, and guided training across every stage of the synthetic turf sales process - equipping you with the skills to grow into higher-level sales roles within our 100% employee-owned company. In this role, you'll also play a vital part in building and sustaining partnerships that drive lasting success. As you work alongside clients, designers, vendors, and other key influencers, you'll strengthen relationships built on trust and collaboration. By doing so, you'll help shape a sustainable business environment that reflects Motz's commitment to people, performance, and long-term impact. Key Activities: Support accurate data entry and assist with the management of the Customer Relationship Management (CRM) system to strengthen client relationships and track opportunities. Contribute to the preparation of proposals, presentations, follow-up, and meeting documentation to deliver championship-quality service to prospects and clients. Represent Motz at tradeshows, conferences, and association events to build connections and expand our presence in the industry. Lead and support unique or specialized sports field projects, ensuring innovative and reliable results. Assist in securing and renewing annual maintenance contracts, reinforcing long-term client partnerships. Monitor digital platforms (Google, Twitter/X, and other social media) for sports field renovation announcements to identify potential opportunities. Generate reports (market updates, CRM insights, qualified interactions) that inform business development strategies. Conduct research to identify and qualify prospective clients and new business opportunities. Prospect for leads and qualify sales opportunities that align with our growth vision. Participate in marketing campaigns to discover, nurture, and qualify new leads. Availability for limited travel (approximately 10-20%). Skills: Brings initiative and an ownership mindset, nurturing current client relationships while actively developing new ones. Learns quickly and demonstrates enthusiasm for gaining new skills and knowledge. Proven ability to deliver championship-quality customer service that creates remarkable experiences. Strong communicator, both written and verbal, with the ability to connect effectively across teams and with clients. Excellent analytical and organizational skills to ensure reliable and efficient outcomes. Skilled at problem-solving and managing multiple projects or tasks with confidence and care. Professional Qualifications: Bachelor's degree in Sales, Business, Project Management, Marketing, or a related field (such as Engineering, Architecture, Planning, or Construction). 2-5 years of experience in a sales, marketing, project engineering, design, or project management role. Valid driver's license and ability to travel as needed. Employment Classification Level: Exempt Send resumes to: Lairamy Wiley, *********************** Equal Opportunity Employer The Motz Group is proud to be an Equal Opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, gender identity, disability, age, genetic information, veteran status, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. We believe in equality for all and celebrate the diversity of our employees, customers, and communities. We believe this increases creativity and innovation and enables engaged teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued, and respected.

The Vice President of Operations oversees all operational performance across Roberts Resorts & Communities' manufactured housing communities, RV resorts, and outdoor hospitality assets. This role is responsible for driving financial results, strengthening resident and guest experience, developing high-performing teams, and ensuring operational consistency across a multi-state portfolio. The VP leads Regional/General Managers and indirectly supervises property-level teams, ensuring each community operates at the highest standards. This includes oversight of day-to-day operations, occupancy growth, community expansion, lot/build site development, and collaboration with construction partners and local agencies. This position requires a strong operator who can scale systems, elevate accountability, and ensure exceptional hospitality across every Roberts property. ABOUT ROBERTS RESORTS & COMMUNITIES Operating nationally and rapidly expanding, Roberts Resorts & Communities is on a mission to build community and fulfill dreams. Guided by our core values-resourcefulness, integrity, passion, and epic customer service-we serve over 30,000 families across the country. We are committed to creating meaningful impact, delivering exceptional experiences, and building vibrant communities. If you're energized by growth, driven by values, and passionate about service, join us in shaping the future of our organization. PERFORMANCE OBJECTIVES Oversee P/L Responsibilities: Review financial statements, performance data, and operational KPIs to ensure all MH and RV assets meet or exceed financial targets. Work closely with Finance, Accounting, and the COO to ensure strong NOI performance. Monthly Variance & Performance Reviews: Partner with the COO to analyze property variances, identify operational and financial opportunities, and implement corrective action plans. Managerial Accountability: Set clear expectations for Regional and General Managers, ensuring goals align with company strategy and are executed consistently. Budgeting & CapEx Planning: Lead annual operating budget development and capital planning to support both property improvement and long-term growth. Portfolio Standards: Conduct routine Facility Standards Reviews (FSR) and Safety Reviews (SSR) across all MH communities and RV resorts, ensuring unparalleled safety, cleanliness, and presentation. Financial Controls: Review and approve invoices in a timely manner, supporting accurate forecasting and disciplined financial operations. Talent Recruitment & Development: Lead recruitment, selection, and development of operations leaders to strengthen the performance and culture of the organization. Operational Communication: Hold routine meetings with managers, sales teams, and field leaders to maintain alignment and operational execution. Sales & Occupancy Collaboration: Work closely with regional sales leaders to drive occupancy, revenue, and resident/guest retention. Marketing Partnership: Support regional and property-level marketing initiatives to strengthen brand visibility and drive demand. Resident & Guest Experience: Review feedback, identify trends, and guide teams to elevate hospitality and community experience across all asset types. Portfolio Presentation Standards: Ensure every community and resort meets the company's expectation of best-in-class presentation, maintenance, and environmental aesthetics. Engagement & Programming: Support annual community programming, resident engagement activities, and events that build connection and drive satisfaction. Training & Culture Development: Lead ongoing operational training, leadership development, and team-building efforts to reinforce culture and improve performance Requirements KEY COMPETENCIES Financial Management: Proven ability to meet or exceed NOI targets through disciplined budget management and revenue optimization. Quality Assurance: Track record of maintaining high inspection scores and enforcing consistent operational standards. Reputation Management: Experience sustaining strong online reviews and resident/guest satisfaction through proactive service leadership. Engagement Programming: Ability to develop resident/guest programming that builds community and enhances experience. Training & Development: Skilled at building strong teams and facilitating structured training across multiple locations. Strategic Thinking: Ability to scale systems, improve efficiency, and lead growth initiatives across a broad portfolio. Communication: Clear communicator with strong interpersonal ability across all organizational levels. Leadership: Inspires teams, drives accountability, and leads with clarity and service. Problem Solving: Strong analytical skills, with the ability to diagnose issues and implement effective solutions. Adaptability: Thrives in a fast-paced, high-growth environment with evolving priorities. EDUCATION & EXPERIENCE Minimum 5 years of leadership experience in MH, RV, hospitality, multifamily, or outdoor hospitality operations, overseeing multi-site teams. Strong financial and operational acumen, including budgeting, forecasting, and expense control. Demonstrated success in improving property performance, guest/resident satisfaction, and operational consistency. Proven leadership and communication skills with experience developing large, distributed teams. Ability to drive strategy, operational efficiency, and cultural alignment across diverse asset types. BASICS Travel: 75%+ Reports to: Chief Operating Officer PHYSICAL REQUIREMENT Physical Activities: Constantly sit; Frequently stand, walk, use hands, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk or hear Lifting Requirements: Up to 25 lbs. Environmental Conditions: Extreme heat, temperature changes, noise BENEFITS & PERKS We believe in taking care of our team so they can thrive both at work and in life. As a full-time employee, you'll enjoy a comprehensive benefits package designed to support your health, growth, and lifestyle, including: Medical, Dental, and Vision coverage for you and your dependents Employer-paid life insurance for peace of mind A full menu of voluntary coverages - STD, LTD, Accidental, Critical Illness, Hospital Indemnity, Pet Insurance, and Legal Service Plans 80 hours of PTO plus 11 paid holidays to recharge and refresh 401(k) with a 3% company match to invest in your future The chance to be part of an inclusive, supportive community where your contributions matter Complimentary stay at one of our resorts - enjoy the lifestyle you help create! COMMITMENT TO DIVERSITY Roberts Resorts & Communities stands firm in our commitment to Equal Employment Opportunity. We believe in a workplace free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. Diversity is our strength. We foster an inclusive environment where authenticity is valued, and everyone feels a sense of belonging. We empower individuals to reach their full potential and contribute their best. Join us in creating a workplace where diversity is celebrated, voices are heard, and excellence thrives. If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to *********************. Salary Description $175,000 - $200,000

Job DescriptionDescription: The Vice President of Operations oversees all operational performance across Roberts Resorts & Communities' manufactured housing communities, RV resorts, and outdoor hospitality assets. This role is responsible for driving financial results, strengthening resident and guest experience, developing high-performing teams, and ensuring operational consistency across a multi-state portfolio. The VP leads Regional/General Managers and indirectly supervises property-level teams, ensuring each community operates at the highest standards. This includes oversight of day-to-day operations, occupancy growth, community expansion, lot/build site development, and collaboration with construction partners and local agencies. This position requires a strong operator who can scale systems, elevate accountability, and ensure exceptional hospitality across every Roberts property. ABOUT ROBERTS RESORTS & COMMUNITIES Operating nationally and rapidly expanding, Roberts Resorts & Communities is on a mission to build community and fulfill dreams. Guided by our core values-resourcefulness, integrity, passion, and epic customer service-we serve over 30,000 families across the country. We are committed to creating meaningful impact, delivering exceptional experiences, and building vibrant communities. If you're energized by growth, driven by values, and passionate about service, join us in shaping the future of our organization. PERFORMANCE OBJECTIVES Oversee P/L Responsibilities: Review financial statements, performance data, and operational KPIs to ensure all MH and RV assets meet or exceed financial targets. Work closely with Finance, Accounting, and the COO to ensure strong NOI performance. Monthly Variance & Performance Reviews: Partner with the COO to analyze property variances, identify operational and financial opportunities, and implement corrective action plans. Managerial Accountability: Set clear expectations for Regional and General Managers, ensuring goals align with company strategy and are executed consistently. Budgeting & CapEx Planning: Lead annual operating budget development and capital planning to support both property improvement and long-term growth. Portfolio Standards: Conduct routine Facility Standards Reviews (FSR) and Safety Reviews (SSR) across all MH communities and RV resorts, ensuring unparalleled safety, cleanliness, and presentation. Financial Controls: Review and approve invoices in a timely manner, supporting accurate forecasting and disciplined financial operations. Talent Recruitment & Development: Lead recruitment, selection, and development of operations leaders to strengthen the performance and culture of the organization. Operational Communication: Hold routine meetings with managers, sales teams, and field leaders to maintain alignment and operational execution. Sales & Occupancy Collaboration: Work closely with regional sales leaders to drive occupancy, revenue, and resident/guest retention. Marketing Partnership: Support regional and property-level marketing initiatives to strengthen brand visibility and drive demand. Resident & Guest Experience: Review feedback, identify trends, and guide teams to elevate hospitality and community experience across all asset types. Portfolio Presentation Standards: Ensure every community and resort meets the company's expectation of best-in-class presentation, maintenance, and environmental aesthetics. Engagement & Programming: Support annual community programming, resident engagement activities, and events that build connection and drive satisfaction. Training & Culture Development: Lead ongoing operational training, leadership development, and team-building efforts to reinforce culture and improve performance Requirements: KEY COMPETENCIES Financial Management: Proven ability to meet or exceed NOI targets through disciplined budget management and revenue optimization. Quality Assurance: Track record of maintaining high inspection scores and enforcing consistent operational standards. Reputation Management: Experience sustaining strong online reviews and resident/guest satisfaction through proactive service leadership. Engagement Programming: Ability to develop resident/guest programming that builds community and enhances experience. Training & Development: Skilled at building strong teams and facilitating structured training across multiple locations. Strategic Thinking: Ability to scale systems, improve efficiency, and lead growth initiatives across a broad portfolio. Communication: Clear communicator with strong interpersonal ability across all organizational levels. Leadership: Inspires teams, drives accountability, and leads with clarity and service. Problem Solving: Strong analytical skills, with the ability to diagnose issues and implement effective solutions. Adaptability: Thrives in a fast-paced, high-growth environment with evolving priorities. EDUCATION & EXPERIENCE Minimum 5 years of leadership experience in MH, RV, hospitality, multifamily, or outdoor hospitality operations, overseeing multi-site teams. Strong financial and operational acumen, including budgeting, forecasting, and expense control. Demonstrated success in improving property performance, guest/resident satisfaction, and operational consistency. Proven leadership and communication skills with experience developing large, distributed teams. Ability to drive strategy, operational efficiency, and cultural alignment across diverse asset types. BASICS Travel: 75%+ Reports to: Chief Operating Officer PHYSICAL REQUIREMENT Physical Activities: Constantly sit; Frequently stand, walk, use hands, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk or hear Lifting Requirements: Up to 25 lbs. Environmental Conditions: Extreme heat, temperature changes, noise BENEFITS & PERKS We believe in taking care of our team so they can thrive both at work and in life. As a full-time employee, you'll enjoy a comprehensive benefits package designed to support your health, growth, and lifestyle, including: Medical, Dental, and Vision coverage for you and your dependents Employer-paid life insurance for peace of mind A full menu of voluntary coverages - STD, LTD, Accidental, Critical Illness, Hospital Indemnity, Pet Insurance, and Legal Service Plans 80 hours of PTO plus 11 paid holidays to recharge and refresh 401(k) with a 3% company match to invest in your future The chance to be part of an inclusive, supportive community where your contributions matter Complimentary stay at one of our resorts - enjoy the lifestyle you help create! COMMITMENT TO DIVERSITY Roberts Resorts & Communities stands firm in our commitment to Equal Employment Opportunity. We believe in a workplace free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. Diversity is our strength. We foster an inclusive environment where authenticity is valued, and everyone feels a sense of belonging. We empower individuals to reach their full potential and contribute their best. Join us in creating a workplace where diversity is celebrated, voices are heard, and excellence thrives. If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to *********************.

Associate Field Consultant Meet Motz: The Motz Group has built performance for more than four decades. Founded in 1977 and serving the high-performance natural and synthetic turf markets, Motz is one of the world's most recognized and highly respected turf system specialists. The culture at Motz is built on the culmination of people and planning, processes and problem-solving, innovations and responsiveness, and the intense desire our passionate employee-owners have for creating win-win solutions. As a united team, we work relentlessly to bring all the elements of quality, consistency, innovation, and service perfectly together. We proudly stand behind our products and services to ensure long-lasting, prosperous relationships with our valued customer base. Focused on moving people to better lives, Motz aspires to continuously drive our industry forward and impact the customers and communities that we proudly serve. We are in search of The Motz Group's next highly motivated employee-owner to join our growing team - is it you? Learn more about how the Motz Associate Field Consultant role will help us continue to build performance and leave remarkable, lasting impressions! Position Overview: The Associate Field Consultant role is designed to be your growth platform for long-term success in business development. From day one, you'll gain hands-on experience, mentorship, and guided training across every stage of the synthetic turf sales process - equipping you with the skills to grow into higher-level sales roles within our 100% employee-owned company. In this role, you'll also play a vital part in building and sustaining partnerships that drive lasting success. As you work alongside clients, designers, vendors, and other key influencers, you'll strengthen relationships built on trust and collaboration. By doing so, you'll help shape a sustainable business environment that reflects Motz's commitment to people, performance, and long-term impact. Key Activities: Support accurate data entry and assist with the management of the Customer Relationship Management (CRM) system to strengthen client relationships and track opportunities. Contribute to the preparation of proposals, presentations, follow-up, and meeting documentation to deliver championship-quality service to prospects and clients. Represent Motz at tradeshows, conferences, and association events to build connections and expand our presence in the industry. Lead and support unique or specialized sports field projects, ensuring innovative and reliable results. Assist in securing and renewing annual maintenance contracts, reinforcing long-term client partnerships. Monitor digital platforms (Google, Twitter/X, and other social media) for sports field renovation announcements to identify potential opportunities. Generate reports (market updates, CRM insights, qualified interactions) that inform business development strategies. Conduct research to identify and qualify prospective clients and new business opportunities. Prospect for leads and qualify sales opportunities that align with our growth vision. Participate in marketing campaigns to discover, nurture, and qualify new leads. Availability for limited travel (approximately 10-20%). Skills: Brings initiative and an ownership mindset, nurturing current client relationships while actively developing new ones. Learns quickly and demonstrates enthusiasm for gaining new skills and knowledge. Proven ability to deliver championship-quality customer service that creates remarkable experiences. Strong communicator, both written and verbal, with the ability to connect effectively across teams and with clients. Excellent analytical and organizational skills to ensure reliable and efficient outcomes. Skilled at problem-solving and managing multiple projects or tasks with confidence and care. Professional Qualifications: Bachelor's degree in Sales, Business, Project Management, Marketing, or a related field (such as Engineering, Architecture, Planning, or Construction). 2-5 years of experience in a sales, marketing, project engineering, design, or project management role. Valid driver's license and ability to travel as needed. Employment Classification Level: Exempt Send resumes to: Lairamy Wiley, *********************** Equal Opportunity Employer The Motz Group is proud to be an Equal Opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, gender identity, disability, age, genetic information, veteran status, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. We believe in equality for all and celebrate the diversity of our employees, customers, and communities. We believe this increases creativity and innovation and enables engaged teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued, and respected.

Company DescriptionJobs for Humanity is partnering with FIS to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located. Company Name: FIS Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 15 - 25% About FIS As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you: Are you FIS? About the role As a Technology Business Consultant, you'll contribute to a critical component of our success. While working closely with clients and internal teams to deliver innovative, new solutions that meet their needs and help advance the way the world pays, banks and invests. What you will be doing • Researching client needs, analyzing trends and best practices and creating detailed program specifications • Devising procedures to achieve greater efficiencies and solve complex technical problems. • Assessing available technologies and recommending solutions. What you will need • Advanced knowledge of multiple end-to-end systems as well as application development. •Proficiency in business modeling and requirements definition disciplines through Unified Modeling Language (UML). • An understanding of appropriate application programming languages. •A bachelor's in computer science or information systems or the equivalent experience. Bonus if you have •Asset Liability Management Solution knowledge/experience preferred (BancWare, QRM, Empyrean, Moody's, etc.) What we offer you At FIS, you can learn, grow and make an impact in your career. Our benefits include: • Flexible and creative work environment • Diverse and collaborative atmosphere • Professional and personal development resources • Opportunities to volunteer and support charities • Competitive salary and benefits . Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass

Benefits: Bonus based on performance Dental insurance Employee discounts Health insurance Paid time off Vision insurance The Franchise Business Consultant (FBC) is responsible for providing leadership and guidance to franchisees and their operators to achieve Company and operational goals. The FBC supports Jeremiah's Italian franchise-owned locations while providing a positive impact in sales, profits, operating systems and Company culture. The FBC will oversee multiple locations in various territories to ensure brand consistency, compliance with policies as well as stable and successful store operations. This position is the primary liaison to our Jeremiah's Italian Ice Support Center. This is a full-time position requiring flexibility in hours, including early mornings, evenings, weekends, and holidays, and involves frequent travel (approximately 85% of the time, which may include overnight trips). Essential Functions Provide leadership and direction to cultivate the Franchisees. Work with and create relationships with all Franchisees, Area Representatives and Operations teams for franchise locations. Provide leadership and direction to ensure the Jeremiah's Frogma / Culture is alive and thriving at all franchise locations and employees work in an environment of respect, caring, fairness and teamwork. Respond to franchisee needs in a professional, prompt manner, offering solutions as required including guest's service compliments and complaints. Partner with the Jeremiah's Italian Ice Management Team to establish and execute effective strategies to heighten company performance (integrating Marketing, Operations, Training, Research & Development, and Supply Chain). Collect feedback from the franchise field to improve various training materials, policies, and franchising documentation. Visit field locations regularly to ensure all aspects of the business meet established performance and profitability goals. Complete and review store assessment reports as required. Ensure that product quality, store facilities premises and 5-star service standards are met. Develop and implement franchise reporting tools to measure and provide counsel on improving operational performance and profitability to achieve established goals. Ensure franchisees are using only JIIFG approved products. Ensure all franchise operations consistently meet quality assurance metrics (inspection reports, shop reports, etc.). Ensure that all franchisees are utilizing the LSM marketing plans to build partnerships within the community. Manage business in a manner consistent with Jeremiah's culture while building sales, guest counts, market share and optimizing profits. Collaborate with Training and Development teams to support successful New Store Openings. Positioning franchisees for consistent achievement of optimal shift management, food safety, quality, service, cleanliness, maintenance, and all other Company goals/standards. Track and review data and analytics to guide Franchisee actions toward their goals and plans. Interpret data to provide recommendations on priorities for Franchisee to address. Follow up and check progress. Collaborate with Development Team to facilitate the successful transfer of Franchise Locations. Establish and implement effective business plans with franchise owners. Provide impactful advice to guide franchisees towards financial success. Review store level financials and provide insight and feedback to franchisee as well as strategies for sales and culture building. Maintain updates for distribution, procurement and supply chain management for the territories managed. Oversee pre-opening store operations according to established standards and within pre-opening budget, ensuring team is trained and ready for opening day. Qualifications Education & Experience: 10+ progressive years' of experience leading and managing multiple units. 10+ progressive years' of experience leading full-service or quick-service pre-opening operations. Bachelor's degree or equivalent leading full-service or quick-service restaurant multi-unit operations experience or an equivalent combination of education and experience. Brand Development experience in new markets highly desired. Knowledge, Skills & Abilities: Strong leadership and team development skills, with the ability to inspire and motivate franchisees and staff. Excellent verbal and written communication skills, including active listening and the ability to present information to individuals or groups. Deep understanding of multi-unit operations, including quick-service and full-service restaurant management. Financial acumen, including budgeting, P&L analysis, cost management, and ability to interpret financial data to drive business decisions. Operational expertise in food service standards, quality assurance, health and safety compliance, and performance metrics. Ability to develop and execute strategic business plans, improve operational performance, and drive sales and profitability. Proficient in Microsoft Office, Excel, POS systems, and franchise management software (Franconnect, LEAP, etc.). Strong relationship-building skills with franchisees, internal teams, and external partners. Excellent organizational, time management, and project management abilities, with attention to detail and follow-through. Problem-solving and decision-making capabilities, with the ability to provide actionable guidance to franchisees. Knowledge of marketing, community engagement, and local store marketing strategies. Ability to travel extensively, adapt to changing schedules, and work in a variety of environments. Physical Demands Ability to stand, walk, kneel, bend, and move throughout office and store locations for extended periods. Ability to sit or stand for long periods of time while performing work duties. Ability to perform repetitive movements of the arms, hands, and wrists. Manual dexterity and hand-eye coordination; ability to work with hands above shoulder level. Ability to occasionally lift, push, pull, balance, or carry objects up to 50 pounds. Ability to turn or twist body parts in circular motions as needed. Tolerance for exposure to varying temperatures, chemicals, and noisy environments. Ability to verbally communicate and perceive sound for effective interaction. Capacity to travel extensively by car, plane, or other transportation for long periods, including overnight trips. Compensation: $65,000.00 per year We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. The Jeremiah's Frog Squad is always on the lookout for fun and upbeat individuals interested in joining our exciting team. Join Jeremiah's Ice as we scoop up our tasty frozen treats with a smile. It's truly a rewarding experience to brighten a customer's day with one of our colorful, delicious treats! Apply today to Live Life to the Coolest with the Frog Squad!

Job DescriptionBenefits: Bonus based on performance Dental insurance Employee discounts Health insurance Paid time off Vision insurance The Franchise Business Consultant (FBC) is responsible for providing leadership and guidance to franchisees and their operators to achieve Company and operational goals. The FBC supports Jeremiahs Italian franchise-owned locations while providing a positive impact in sales, profits, operating systems and Company culture. The FBC will oversee multiple locations in various territories to ensure brand consistency, compliance with policies as well as stable and successful store operations. This position is the primary liaison to our Jeremiahs Italian Ice Support Center. This is a full-time position requiring flexibility in hours, including early mornings, evenings, weekends, and holidays, and involves frequent travel (approximately 85% of the time, which may include overnight trips). Essential Functions Provide leadership and direction to cultivate the Franchisees. Work with and create relationships with all Franchisees, Area Representatives and Operations teams for franchise locations. Provide leadership and direction to ensure the Jeremiahs Frogma / Culture is alive and thriving at all franchise locations and employees work in an environment of respect, caring, fairness and teamwork. Respond to franchisee needs in a professional, prompt manner, offering solutions as required including guests service compliments and complaints. Partner with the Jeremiahs Italian Ice Management Team to establish and execute effective strategies to heighten company performance (integrating Marketing, Operations, Training, Research & Development, and Supply Chain). Collect feedback from the franchise field to improve various training materials, policies, and franchising documentation. Visit field locations regularly to ensure all aspects of the business meet established performance and profitability goals. Complete and review store assessment reports as required. Ensure that product quality, store facilities premises and 5-star service standards are met. Develop and implement franchise reporting tools to measure and provide counsel on improving operational performance and profitability to achieve established goals. Ensure franchisees are using only JIIFG approved products. Ensure all franchise operations consistently meet quality assurance metrics (inspection reports, shop reports, etc.). Ensure that all franchisees are utilizing the LSM marketing plans to build partnerships within the community. Manage business in a manner consistent with Jeremiahs culture while building sales, guest counts, market share and optimizing profits. Collaborate with Training and Development teams to support successful New Store Openings. Positioning franchisees for consistent achievement of optimal shift management, food safety, quality, service, cleanliness, maintenance, and all other Company goals/standards. Track and review data and analytics to guide Franchisee actions toward their goals and plans. Interpret data to provide recommendations on priorities for Franchisee to address. Follow up and check progress. Collaborate with Development Team to facilitate the successful transfer of Franchise Locations. Establish and implement effective business plans with franchise owners. Provide impactful advice to guide franchisees towards financial success. Review store level financials and provide insight and feedback to franchisee as well as strategies for sales and culture building. Maintain updates for distribution, procurement and supply chain management for the territories managed. Oversee pre-opening store operations according to established standards and within pre-opening budget, ensuring team is trained and ready for opening day. Qualifications Education & Experience: 10+ progressive years of experience leading and managing multiple units. 10+ progressive years of experience leading full-service or quick-service pre-opening operations. Bachelors degree or equivalent leading full-service or quick-service restaurant multi-unit operations experience or an equivalent combination of education and experience. Brand Development experience in new markets highly desired. Knowledge, Skills & Abilities: Strong leadership and team development skills, with the ability to inspire and motivate franchisees and staff. Excellent verbal and written communication skills, including active listening and the ability to present information to individuals or groups. Deep understanding of multi-unit operations, including quick-service and full-service restaurant management. Financial acumen, including budgeting, P&L analysis, cost management, and ability to interpret financial data to drive business decisions. Operational expertise in food service standards, quality assurance, health and safety compliance, and performance metrics. Ability to develop and execute strategic business plans, improve operational performance, and drive sales and profitability. Proficient in Microsoft Office, Excel, POS systems, and franchise management software (Franconnect, LEAP, etc.). Strong relationship-building skills with franchisees, internal teams, and external partners. Excellent organizational, time management, and project management abilities, with attention to detail and follow-through. Problem-solving and decision-making capabilities, with the ability to provide actionable guidance to franchisees. Knowledge of marketing, community engagement, and local store marketing strategies. Ability to travel extensively, adapt to changing schedules, and work in a variety of environments. Physical Demands Ability to stand, walk, kneel, bend, and move throughout office and store locations for extended periods. Ability to sit or stand for long periods of time while performing work duties. Ability to perform repetitive movements of the arms, hands, and wrists. Manual dexterity and hand-eye coordination; ability to work with hands above shoulder level. Ability to occasionally lift, push, pull, balance, or carry objects up to 50 pounds. Ability to turn or twist body parts in circular motions as needed. Tolerance for exposure to varying temperatures, chemicals, and noisy environments. Ability to verbally communicate and perceive sound for effective interaction. Capacity to travel extensively by car, plane, or other transportation for long periods, including overnight trips.