McGraw Hill jobs - 632 jobs

We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values inclusion, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see ************************************************************ As a Customer Success Consultant, you will serve as a strategic partner and trusted advisor to Cengage customers within your assigned territory. Your mission is to ensure customers achieve their desired outcomes through the effective use of Cengage technology, driving adoption, and long-term value. What you'll do here: Act as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle. Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers. Develop and implement tailored success plans that align with customer goals and increase product usage. Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data. Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes. Conduct regular health checks to assess value realization and identify opportunities for growth. Analyze customer data to uncover risks, renewal challenges, and upsell opportunities. Skills you will need here: Proven ability to quickly learn and master new systems and applications. Excellent communication and presentation skills. Strong analytical skills with the ability to translate data into actionable insights. Ability to explain technical concepts in a clear, business-friendly manner. Skilled at managing and prioritizing multiple customer needs simultaneously. Preferred: Bachelor's degree preferred. 5+ years of experience in a Sales or Customer Success role. Experience in Educational Technology or Higher Education. Familiarity with the Higher Education landscape, including Learning Management Systems (LMS). Requirement to travel between 20-30% by both air and car Cengage Group's Higher Education business, Cengage, supports learning and student success by providing materials and digital solutions to faculty and students enrolled in two-year, four-year and vocational programs. We currently serve more than 10 million of the 18 million students in US higher ed. Setting a new standard of service for our customers, we deliver quality, easy-to-use course materials from textbooks and eBooks to courseware such as MindTap and WebAssign. In the US, we offer Cengage Unlimited and Cengage Unlimited for Institutions. We help instructors be better teachers, we help institutions solve problems and we empower students to leverage the power and joy of learning to transform lives. Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws. Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com. About Cengage Group Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education. Compensation At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy . The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range. $67,000.00 - $87,100.00 USD

Sr. Salesforce Solutions Analyst College Board - Technology Role Type: This is a full-time position About the Team We are a team of technologists working together to solve complex technical problems and develop innovative solutions. Embracing a culture of continuous improvement, we look for ways to incorporate new technologies in the delivery of systems that are responsible for analysis and scoring of tests of SAT/PSAT and AP programs. We regularly collaborate while pitching and sharing our ideas to help define the future of our applications. Our team is characterized by our positive team culture, strong technical skills, focus on delivering value and our ability to have fun while being productive. About the Opportunity We are seeking a Senior Salesforce Solution Analyst with advanced expertise in Salesforce platform, scalable solution design, and enterprise systems and process analysis. This role requires deep Salesforce platform knowledge, hands-on configuration skills, and the ability to collaborate closely with business stakeholders and engineering teams to deliver high-quality, technically sound Salesforce solutions. The ideal candidate brings significant experience working across Sales Cloud, Service Cloud, and Experience Cloud, with strong capabilities in data modeling, declarative automation, integration concepts, and platform governance. You will play a critical role in aligning business processes and needs with Salesforce technical capabilities, ensuring solution design adheres to architectural standards, security frameworks, and engineering best practices. Reporting to the Staff Engineering Director, this role works in an Agile environment and contributes to the evolution of Salesforce as a strategic enterprise platform-driving technical enhancements, process automation, and solution scalability across the organization. In this role, you will: Technical Solution Design & Architecture Alignment Translate business requirements into technical specifications, solution designs, and scalable Salesforce configurations. Partner with engineering teams to ensure solutions align with platform architecture, data models, security models, and integration patterns. Configure and optimize Salesforce features using Flows, validation rules, Lightning App Builder, and other declarative tools in accordance with best practices. Support enhancements across Sales Cloud, Service Cloud, and Experience Cloud, ensuring solutions are scalable, maintainable, and compliant with governance standards. Solution Analysis & Solution Design Lead requirements discovery with stakeholders and convert business needs into well-defined user stories and acceptance criteria for technical implementation. Produce future-state process designs, system workflows, configuration documentation, and platform functional specifications. Collaborate with developers, admins, architects, QA, and product owners to validate requirements and ensure technical solutions meet functional and non-functional expectations. Support UAT planning and execution, defect triage, release readiness, and production validation. Platform Optimization & Continuous Improvement Identify and implement opportunities to reduce technical debt and manual processes through automation and improved platform design. Evaluate Salesforce releases and emerging capabilities to proactively recommend platform improvements and modernization opportunities. Contribute to platform governance, change management, and Salesforce DevOps pipelines (e.g., Gearset, Copado, Salesforce DX) by ensuring clear requirements and documentation for technical teams. About You Bachelor's degree in Information Systems, Business Administration, or a related field preferred Minimum 6-7 years of professional experience as a Solutions Analyst, with at least 4-5 years working specifically with Salesforce in a technology or consulting-focused environments. Strong knowledge of Salesforce declarative tools, including Flows, Process Builder, validation rules, and reports/dashboards Familiarity with Sales Cloud, Service Cloud, and Experience Cloud functionality and use cases Experience creating detailed documentation, process maps, and requirements specifications Excellent stakeholder management and communication skills, with the ability to bridge business and technical teams Experience working in Agile environments, writing user stories, and supporting sprint planning and backlog refinement Strong organizational skills and ability to manage multiple priorities in a fast-paced environment Nice to have: Familiarity with integration concepts (REST/SOAP APIs, middleware) to support collaboration with technical teams Exposure to Salesforce DevOps tools (e.g., Gearset, Copado, Salesforce DX) from a business requirements perspective Salesforce Solutions Analyst or Administrator certification Exceptional candidates can effectively speak to: Experience and Expertise Expertise working with Salesforce CRM, of performing business analysis, requirements gathering, and system support for enterprise applications including Salesforce. Demonstrated ability to partner with business units to understand needs, translate them into user stories, and deliver enhancements that drive adoption and measurable value. Stakeholder Engagement & Collaboration Experience facilitating workshops, prioritization sessions, and requirements reviews with diverse business units and technical teams. Ability to balance competing priorities across multiple stakeholders and guide discussions toward outcomes aligned with enterprise strategy. Solution Quality & Governance Experience validating data, supporting compliance reviews, and ensuring solutions adhere to governance, security, and architectural standards. Strong understanding of Agile delivery, testing processes, and iterative solution development. Content-Specific and Technical Skills Familiarity with Salesforce capabilities (e.g., Sales Cloud, Service Cloud, integrations, reporting). Proficiency in business process documentation, data analysis, and writing clear user stories with acceptance criteria. Experience supporting testing (UAT), validating data, and ensuring solutions meet compliance and governance standards. Comfort working in an agile environment, including backlog refinement, sprint planning, and iterative delivery. All roles at College Board require: A passion for expanding educational and career opportunities and mission-driven work Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort with learning and applying new digital tools independently and proactively. Clear and concise communication skills, written and verbal A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input. A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking. A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success About Our Process Application review will begin immediately and will continue until the position is filled. This role is expected to accept applications for a minimum of 5 business days. While the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks. What We Offer At College Board, we offer more than a paycheck- we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive. We're a self-sustaining nonprofit that believes in fair and competitive compensation grounded in your qualifications, experience, impact, and the market. A Thoughtful Approach to Compensation The hiring range for this role is $150,000-$163,000. Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at the College Board. We aim to make our best offer upfront, rooted in fairness, transparency, and market data. We adjust salaries by location to ensure fairness, no matter where you live. You'll have open, transparent conversations about compensation, benefits, and what it's like to work at College Board throughout your hiring process. Check out our careers page for more. #LI-DC1 #LI-REMOTE

College Board - Technology Division Location: This is a fully remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office). Type: This is a full-time position About the Team College Board is a mission-driven, not-for-profit organization working to clear a path for all students to own their futures. We are expanding our impact beyond access to higher education - helping students develop the skills, experiences, and confidence they need to thrive in college, career, and life. Each year, we serve more than 7 million students, building opportunity at scale in a rapidly changing world. We are launching a new exploratory effort to design and scale innovative ways for students to build durable skills - the collaboration, problem-solving, and communication abilities that employers value and that students carry with them for life. Our team is in an exciting build phase - shaping the technology, people, and processes that will bring this program to life. We're assembling a cross-functional group of designers, engineers, product managers, and researchers who thrive on solving meaningful problems. Together, we're building tools that: Help teachers guide students through real-world, employer-driven projects Enable students to practice and strengthen durable, transferable skills while building professional connections Make it easier for employers to engage with future talent and invest in their communities This work sits at the intersection of education and the workforce - translating our mission into experiences that prepare every student to succeed in whatever path they choose. You'll be part of a team creating something new: a program that brings the world of work into schools and helps students develop the skills that last a lifetime. About the Opportunity In this role, you'll lead the charge in building a national-scale platform that empowers students to engage with real employer challenges and develop career-defining skills. Working alongside a Product Manager and Product Designer, you'll architect and build cutting-edge software that supports educators, engages business partners, and scales to tens of thousands of students. You'll shape technical strategy, define high-quality engineering practices, and steer how our technology evolves. You'll also anchor agile operations, lead peer reviews, resolve production issues, and ensure our system is robust, secure, and efficient. If you're excited by building foundational systems that will impact learners and partners across the country, this is a high-stakes opportunity to drive real change. In this role, you will: Design & Implementation (50%) Design and implement high-quality software using the latest technologies with a focus on building component-based, cost-effective, scalable, and secure solutions using design patterns to improve collaboration with other microservices/apps and promoting code reuse Maintain the highest engineering standards in collaboration with product owners, architects, and stakeholders, in support of our systems and services Understand new product capabilities and decompose the implementation into specific functional changes for verification Build solutions using the best practices of Agile, CI/CD, and DevOps. Team Operations & Success (25%) Participate in, or lead Agile SCRUM ceremonies (Sprint Planning, Grooming, Daily SCRUM, Demo) and contribute to team deliverables. Participate and lead peer reviews of software engineering artifacts Assist in the resolution of production issues Adhere to development standards and security policies and procedures Adopt the continuous integration and continuous delivery (CI/CD) practice of rapidly implementing, testing, and delivering high-quality code based on the team's DevOps model Continuously develop the skills required to work as part of the Agile team in a poly-skilled development environment Software Solutioning & Design (25%) Develop and maintain a thorough understanding of the customer's business processes and operations Work closely with Product Management and Design to evaluate feature requests, provide level-of-effort estimates and contribute to sprint planning Conduct and participates in peer code and design reviews Participate in design research in close collaboration with Product Management and Design; including user interviews, observation, and development of prototypes. About you, you have: 10+ years of production level software development experience managing the entire lifecycle of features, including design, development, documentation, and deployment Proficiency in reviewing and improving code structure and architecture for testability, maintainability, and scalability, with hands-on experience in JavaScript/TypeScript, React, Node.js, and AWS Serverless technologies. Strong problem-solving skills, working collaboratively with team members to identify and resolve issues, and partnering with Product Owners to prioritize backlog. Proven ability to pitch new ideas and implement improved systems and processes, delivering excellent results. Effective communicator and team lead, able to provide actionable feedback, mentor team members, and participate in interviews to evaluate engineering talent. Ability to travel 3-5 times a year to our NYC or Reston, VA office. Authorization to work in the United States. All roles at College Board require: A passion for expanding educational and career opportunities and mission-driven work Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and a comfort learning and applying new digital tools independently and proactively. Clear and concise communication skills, written and verbal A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input. A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking. A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success. About Our Process Application review will begin immediately and will continue until the position is filled. This role is expected to accept applications for a minimum of 5 business days. While the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks. What We Offer At College Board, we offer more than just a paycheck-we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive. We're a self-sustaining nonprofit that believes in fair and competitive compensation, grounded in your qualifications, experience, impact, and the market. A Thoughtful Approach to Compensation The hiring range for this role is $181,000 - $196,000 Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at the College Board. We aim to make our best offer upfront rooted in fairness, transparency, and market data. We adjust salaries by location to ensure fairness, no matter where you live. You'll have open, transparent conversations about compensation, benefits, and what it's like to work at College Board throughout your hiring process. Check out our careers page for more. #LI-Remote #LI-TheAcorn

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Turnitin products are used by educational institutions and certification and licensing programs to uphold integrity and increase learning performance, and by students and professionals to do their best, original work. Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Overview: We're looking for an experienced, relationship-driven Customer Success Manager (CSM) who is passionate about helping Secondary educational institutions realize the full value of their investment in our solutions. The ideal candidate thrives at the intersection of customer partnership and commercial impact-someone who builds trusted relationships, drives adoption, and proactively identifies opportunities for growth through renewals, upsells, and cross-sell referrals. Key Responsibilities: * Own customer retention and growth: Secure renewals and identify opportunities for expansion and referral-based cross-sells within assigned accounts. * Drive adoption and outcomes: Ensure customers are achieving measurable value from our solutions by developing success plans, sharing best practices, and leading data-driven business reviews. * Build trusted relationships: Engage stakeholders across all levels of the institution-from administrators and faculty to executive leadership-to strengthen advocacy and partnership. * Act as the customer's voice: Represent customer feedback internally to Product, Marketing, and Sales teams to inform roadmap and go-to-market strategies. * Collaborate to win: Partner closely with Account Executives, Solutions Consultants, and Marketing to deliver a seamless customer experience from onboarding through renewal. * Monitor health and engagement: Leverage customer insights, usage data, and satisfaction metrics to proactively address risks and ensure long-term success. * Champion customer advocacy: Identify and nurture advocates who can participate in case studies, references, and peer community events. Qualifications: * 5+ years of experience in Customer Success, Account Management, or a similar client-facing role within SaaS or EdTech. * Proven track record of meeting or exceeding renewal, upsell, and customer satisfaction targets. * Strong ability to build and maintain executive-level relationships within K12 education institutions. * Deep understanding of the education technology landscape and the unique challenges of teaching, learning, and academic integrity. * Excellent communication, presentation, and storytelling skills-able to articulate value and outcomes clearly to diverse audiences. * Highly organized, data-driven, and adept at managing a portfolio of accounts with discipline and empathy. * Proficiency with CRM and Customer Success tools (e.g., Salesforce, Gainsight, Totango, etc.). * A collaborative teammate with a growth mindset, resilience, and a passion for education. Success Metrics: * Achieves or exceeds renewal and upsell targets. * Drives adoption and demonstrable customer outcomes. * Expands relationships across institutional stakeholders. * Maintains high customer health and satisfaction scores (NPS/CSAT). * Generates qualified cross-sell referrals in partnership with Sales. * Builds advocates who amplify the customer story within the education community. * Do you have more than 5 years of experience as a Customer Success Manager? * Do you have experience working at an Edtech/Saas organization as a CSM? * Do you have experience partnering with accounts in Secondary education? The expected annual base salary range for this position is: $77,000/year to $129,500/year. This position is commission-based. Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered. Total Rewards @ Turnitin At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they're only part of the value you receive in exchange for your work. Beyond compensation, you'll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You'll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates. In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life's challenges. You'll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being. Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do. * Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do. * Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe. * Integrity: Integrity is the heartbeat of Turnitin-it is the core of our products, the way we treat each other, and how we work with our customers and vendors. * Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it's hard. * One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes. * Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world. Global Benefits * Remote First Culture * Health Care Coverage * Education Reimbursement*Competitive Paid Time Off * Self-Care Days * National Holidays * 2 Founder Days + Juneteenth Observed * Paid Volunteer Time Off * Charitable Contribution Match * Monthly Wellness or Home Office Reimbursement * Access to Employee Assistance Program (mental health platform) * Parental Leave * Retirement Plan with match/contribution Seeing Beyond the Job Ad At Turnitin, we recognize it's unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you're willing to learn and unleash your potential alongside us, join our team! Turnitin, LLC is an Equal Opportunity Employer- vets/disabled.

College Board - Technology Type: This is a full-time position About the Team We are a team of technologists working together to solve complex technical problems and develop innovative solutions. Embracing a culture of continuous improvement, we look for ways to incorporate new technologies in the delivery of systems that are responsible for analysis and scoring of tests of SAT/PSAT and AP programs. We regularly collaborate while pitching and sharing our ideas to help define the future of our applications. Our team is characterized by our positive team culture, strong technical skills, focus on delivering value and our ability to have fun while being productive. About the Opportunity We are looking for a Senior Software Engineer with strong node.js development experience in designing, implementing, and deploying backend APIs/microservices as well as maintaining and supporting such services in high-traffic production environments in the AWS cloud. This includes hands on contributions for the entire lifecycle of features, including engineering design, development, and deployment as well as providing support to engineering leaders to make sure interfaces, integrations, and all necessary lines of demarcation are clear, meaningful, and accurate. You will report to the Staff Engineering Director and work within an agile application team that develops and maintains highly visible and critical applications. The Senior Engineer will maintain awareness and knowledge of the emerging trends in technology, and its usage within the industry, and will apply this learning in the establishment of new and innovative technology strategies to support College Board's business needs. You will also work with the teams to establish related practices, standards, and guidelines and provide oversight and adoption support to solution delivery teams. Design, develop, test and deploy full stack AWS Cloud solutions that include highly scalable REST APIs, microservices, data pipelines and other event driven applications using Node.JS and serverless technologies. Create technical documentation such as flow diagrams, design specs etc. Continuously deliver new software features by developing infrastructure-as-code (CDK) and scripting of automated CI/CD pipelines. Implement observability solutions that allow our team to log, monitor, and analyze system health and user activity patterns. Identify opportunities for improving application functionality and performance, seek continuous feedback from customers, identify and mitigate technical risks. Utilize application development tools and methodologies across multiple platforms. Collaborate with the team to deliver code that uses best practices and design patterns, that includes comprehensive unit testing, and that has gone through a sound code-review process. About You Bachelor's degree in Computer Science, Computer Engineering, Software Engineering or equivalent is preferred Minimum 7 years of experience in professional software development Minimum 5-6 years of hands-on development experience at a senior level Minimum 3-5 years of strong backend development experience in JavaScript and Node.js Minimum of 1-2 years of hands-on experience developing solutions with AWS services, including Lambda, S3, Step Functions, DynamoDB, SNS, SQS, CloudWatch and more Proactive with a strong sense of ownership and responsibility Capable of analyzing, planning, designing, and owning complex or vaguely defined issues with little or no supervision Collaborative attitude that incorporates various perspectives Strong communication skills with technical and non-technical peers Strong problem solving and organizational skills Experience in DevOps and Agile methodologies Any prior experience and/or deep practical knowledge of automation testing (Integration, regression and end-to-end) will be a plus Additionally, it is nice to have qualifications Experience with Java Hands-on experience with AWS CDK and/or CloudFormation Experience with Linux shell scripting About Our Process Application review will begin immediately and will continue until the position is filled While the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks. All roles at College Board require: A passion for expanding educational and career opportunities and mission-driven work Authorization to work in the United States for any employer Proficiency in Microsoft Suite Tools (or a willingness to learn) Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and a comfort learning and applying new digital tools independently and proactively. Clear and concise communication skills, written and verbal Evidence of skills and mindsets required to live out College Board's Operating Principles, notably: A commitment to candid, timely, respectful feedback A learner orientation and an openness to ideas and diverse perspectives The ability to push for excellence through data-informed decision-making, iterative learning, external benchmarking and user-inputs Strong problem-solving skills, including the ability to break down complex issues and identify clear paths forward A track record of prioritizing high-impact work, simplifying complexity, taking initiative, and making decisions quickly with clarity of purpose A habit of collaborating across differences, practicing empathy, and contributing to a culture of trust and shared success About Our Process Application review will begin immediately and will continue until the position is filled. This role is expected to accept applications for a minimum of 5 business days. While the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks. What We Offer At College Board, we offer more than just a paycheck-we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive. We're a self-sustaining nonprofit that believes in fair and competitive compensation, grounded in your qualifications, experience, impact, and the market. A Thoughtful Approach to Compensation The hiring range for this role is $150,000 to $163,000. Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at the College Board. We aim to make our best offer upfront-rooted in fairness, transparency, and market data. We adjust salaries by location to ensure fairness, no matter where you live. You'll have open, transparent conversations about compensation, benefits, and what it's like to work at College Board throughout your hiring process. Check out our careers page for more. #LI-DC1 #LI-REMOTE

College Board - Technology Division Location: This is a fully remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office). Type: This is a full-time position About the Team College Board is a mission-driven, not-for-profit organization working to clear a path for all students to own their futures. We are expanding our impact beyond access to higher education, helping students develop the skills, experiences, and confidence they need to thrive in college, career, and life. Each year, we serve more than 7 million students, building opportunity at scale in a rapidly changing world. We are launching a new exploratory effort to design and scale innovative ways for students to build durable skills, the collaboration, problem-solving, and communication abilities that employers value and that students carry with them for life. Our team is in an exciting build phase, shaping the technology, people, and processes that will bring this program to life. We're assembling a cross-functional group of designers, engineers, product managers, and researchers who thrive on solving meaningful problems. Together, we're building tools that: Help teachers guide students through real-world, employer-driven projects Enable students to practice and strengthen durable, transferable skills while building professional connections Make it easier for employers to engage with future talent and invest in their communities This work sits at the intersection of education and the workforce, translating our mission into experiences that prepare every student to succeed in whatever path they choose. You'll be part of a team creating something new: a program that brings the world of work into schools and helps students develop the skills that last a lifetime. About the Opportunity In this role, you will serve as the Senior Engineering Director for our Product Team. You will lead the engineers building a nationwide Work-Based Learning program to reach tens of thousands of students. Alongside a Tech Lead, Product Manager and Product Designer you will empower educators, engage business partners, and foster student learning. You will enable the programs long-term scale by defining technical strategies, establishing engineering practices, and growing a high-performing engineering team. This is a rare opportunity to lead both the technical foundation and the human engine of a mission-driven educational initiative, backed by the vision and national reach of the College Board. In this role, you will: Provide technical leadership to the team (40%) Sort through options for solutioning, leveraging your own technical expertise. With senior engineers on the team, in partnership with the product owner and designer, craft and execute a technology strategy to deliver on the product roadmap. Continue to learn and stay current with the state of software engineering sharing that knowledge within the team to support best practices. Review and occasionally write code yourself using preferred technologies including TypeScript, React, NodeJS. Manage scope and actively work against developing technical debt. Monitor and manage costs, working with internal resources to optimize the cost and performance of applications. Approach every feature with a security-sensitive perspective. Build a highly engaged, and high-performing team (30%) Cultivate norms that support strong communication, a positive working culture, and an engaged team. Define ceremonies that support your high-performing Agile team, while maximizing productive work time. Actively cultivate the superpowers of team members and leverage these to develop products. Support diversity and inclusion from the perspectives of demographics, skills, and experience. Manage work culture to ensure the mission and operating principles of College Board are consistently recognized and utilized to promote a productive and fair work environment. Support and invest in the growth of your team members, which will range from junior to senior engineers. Interface with business partners and technology colleagues (30%): Develop deep understanding of the business needs your team serves to provide thought leadership and consistent messaging around the work of the team. Develop strong working relationships with business and product partners to understand the nuances of the complex systems supported by your product. Manage scope and workload, working with product owners to deliver the most valuable work first. Partner with the product designer to ensure usable, human-centered implementations of new products and features. Provide subject matter expertise to other teams and support with resources from your own team as appropriate. About you, you have 7 years' experience in Agile software application development, applying knowledge, skills, tools, and techniques to a broad range of life-cycle activities to meet the requirements for highly secure, data-heavy applications. Proven expertise delivering web-based products or platform-level features in cloud-first environment using modern development tools. Written and reviewed production code using preferred technologies: TypeScript/JavaScript, Node.js, React. Ability to design and evaluate AWS-based architectures with best practices. Experience managing teams of 4 to 8 direct reports, including both junior-level and higher-level individual contributors. Accountability for the technical output of the team, either through personal experience or strong communication with engineers. Experience overseeing product or platform features, infrastructure, and vendor management, ensuring compliance with internal policies. Comprehensive experience in all aspects of people management, including hiring, engaging, and developing team members, with a proven track record of successful leadership. Experience leading engineering and architecture discussions, bringing stakeholders to agreement. Exceptional planning, prioritization, and execution skills, delivering results on time and on budget in fast-paced environments. Experience establishing new teams and laying foundation for new products, ideally within a large organization. Outstanding communication and leadership abilities, building trust quickly across teams and levels, and effectively coaching team members with timely, balanced feedback. Able to travel 3-5 times a year to our NYC or Reston, VA office Authorization to work in the United States for any employer All roles at College Board require: A passion for expanding educational and career opportunities and mission-driven work Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and a comfort learning and applying new digital tools independently and proactively. Clear and concise communication skills, written and verbal A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input. A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking. A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success. About Our Process Application review will begin immediately and will continue until the position is filled. This role is expected to accept applications for a minimum of 5 business days. While the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks. What We Offer At College Board, we offer more than just a paycheck-we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive. We're a self-sustaining nonprofit that believes in fair and competitive compensation, grounded in your qualifications, experience, impact, and the market. A Thoughtful Approach to Compensation The hiring range for this role is $170,000 - $195,000 Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at the College Board. We aim to make our best offer upfront rooted in fairness, transparency, and market data. We adjust salaries by location to ensure fairness, no matter where you live. You'll have open, transparent conversations about compensation, benefits, and what it's like to work at College Board throughout your hiring process. Check out our careers page for more. #LI-Remote #LI-TheAcorn

College Board - Digital Product 100% Remote, aligned to working core EST hours Role Type: This is a full-time position About the Team The Digital Product team is driving the evolution of College Board's digital assessment experience. As AI reshapes education, we are preparing students for the future by ensuring our digital assessments remain secure, meaningful, and reflective of the knowledge and skills needed to thrive in an AI-enabled world. At the heart of this strategic work, we are a collaborative group of product leaders, strategists, and innovators reimagining how digital assessments are delivered and experienced. Our work spans the full product lifecycle, from discovery and design to delivery and continuous improvement. We partner across the organization to ensure every solution we build improves outcomes for students, educators, and institutions. Every year, our platform delivers assessments to millions of students worldwide, providing opportunities that shape futures and open doors. Together, we are transforming College Board's trusted assessment platform into a next-generation digital assessment experience that is secure, user-centered, and built to evolve with the future of learning and assessment. About the Opportunity As the Senior Director, Digital Product Operations, you are a strategic and operational leader who brings clarity, structure, and data-informed decision-making to complex product environments. You lead with empathy and purpose, building systems that empower teams to deliver meaningful outcomes for learners and educators. In this role, you will lead the evolution of how College Board's Digital Product organization plans, operates, and measures success. As we scale our digital assessment platform from an internal delivery model to a SaaS solution supporting multiple assessments, you will define and drive the operational strategies that enable teams to plan strategically, deliver efficiently, and continuously improve. You will set the vision, frameworks, and priorities for Product Operations and while leading a small, high-performing team responsible for executing them. Together, you will design the systems, processes, and rituals that bring clarity, transparency, and predictability to how we deliver digital products, directly connecting our mission to measurable outcomes for students and educators. You will partner closely with Product, Technology, and Design to strengthen how we manage planning cycles, cross-team dependencies, and delivery readiness. You will also collaborate with Engagement and Reach, Operations, and other go-to-market partners to ensure product launches and updates are well-coordinated, well-communicated, and informed by user and customer insights. This is a unique opportunity to architect and scale a critical function at the heart of College Board's digital transformation, helping us deliver secure, innovative, and AI-enabled digital assessments that empower millions of students to own their future. In this role, you will: Define and Lead the Product Operations Vision and Strategy (20%) Establish the vision, structure, and success measures for the Product Operations function, ensuring it enables College Board's Digital Product organization to deliver with clarity, alignment, and measurable impact. Build and manage a small, high-performing team responsible for executing Product Operations practices, providing mentorship, direction, and clear priorities. Develop and evolve the operating model that connects product strategy to execution, clarifying how planning, delivery, and measurement work together to drive business and mission outcomes. Define the standards and operating rhythms that allow product planning, delivery, and communication processes to scale effectively across College Board's digital ecosystem. Drive Data-Informed Planning and Continuous Improvement (20%) Ensure that data and insights are embedded throughout the product lifecycle, supporting evidence-based decision-making and continuous improvement. Partner with Product leaders to define key product and operational performance indicators used across all product teams. Oversee the integration of these metrics into planning, roadmapping, and retrospectives, enabling teams to measure outcomes, not just outputs. Champion the use of dashboards, analytics, and feedback loops to improve visibility, drive accountability, and inform prioritization. Promote a culture of curiosity and learning, helping teams connect performance insights to tangible improvements in product delivery and impact. Optimize Product Planning, Processes, and Tools (20%) Lead the evolution of product planning and delivery frameworks that enable clarity, coordination, and scalability across 15+ product teams. Define and implement best practices for how teams manage and communicate cross-team dependencies during quarterly and annual planning. Oversee governance and optimization of core tools such as Productboard, Jira, and Confluence, ensuring consistency, accuracy, and effective collaboration. Establish roadmapping standards that align product roadmaps to shared goals, connected outcomes, and enterprise priorities. Drive continuous improvement of operational processes that balance agility with discipline, creating clarity and focus as the organization scales. Establish forums, rituals, and communication rhythms, such as product reviews, planning meetings, and release updates, that maintain transparency and alignment. Provide leadership with clear visibility into product health, delivery progress, and key risks through consistent reporting and narrative synthesis. Drive Go-to-Market Alignment and Organizational Readiness (20%) Serve as the strategic bridge between Product and go-to-market teams, ensuring launches, updates, and feature rollouts are coordinated, communicated, and supported across the organization. Oversee planning and coordination of internal platform user acceptance testing (UAT) in partnership with Product Managers and Technology, ensuring new features and releases meet user, performance, and quality standards before launch. Define and standardize best practices for release management, including how product information, release notes, and updates are shared internally and externally. Partner with Product Management, Engagement and Reach, State and District Partnerships, Customer Engagement, and Operations to ensure teams are trained, prepared, and equipped with clear, accurate information about upcoming products and enhancements. Develop repeatable frameworks for launch readiness, internal enablement, and post-launch learning, ensuring that every launch drives both user and organizational success. Lead and Manage the Product Operations Team (20%) Lead a team of Product Operations professionals responsible for enabling effective product planning, governance, tooling, and cross-functional alignment across the Digital Product organization. Set vision and priorities for the team, track and manage progress to goals, and provide coaching and support to ensure team members meet and exceed goals, remain engaged, and contribute meaningfully to our mission. Cultivate an inclusive and high-achieving culture that enables all team members to live out College Board's Operating Principles. Bring proven leadership experience and consistently embody College Board's Manager Expectations in your work. Guide the team in developing scalable processes, high-quality deliverables, and effective partnerships across Product, Technology, Design, and go-to-market functions. Ensure the team continuously learns, adapts, and improves in response to data, user feedback, and organizational needs. About You To qualify for this role, you must have: 10+ years of experience in product operations, with a strong focus on leading complex environments within digital product or SaaS organizations. At least 2+ years of people leadership experience, with a demonstrated ability to lead and manage teams effectively in large-scale SaaS environments. Demonstrated success designing and scaling product planning, governance, and delivery frameworks that drive operational excellence and cross-team alignment. Experience leading or partnering on data and metrics integration within product organizations, using insights, dashboards, and analytics to improve performance and decision-making. Deep knowledge of product lifecycle tools such as Jira, Productboard, and Confluence, and experience establishing governance and best practices for their use. Strong communication and collaboration skills, with the ability to align senior stakeholders across Product, Engineering, Design, and go-to-market functions. A track record of enabling effective go-to-market coordination, ensuring launches, release communications, and internal enablement efforts are seamless and informed by customer feedback. A strategic and inclusive leadership style: you set clear priorities, build effective team structures, plan for future needs, and foster a culture of belonging. A proven ability to drive performance and growth: you set high expectations, deliver real-time, evidence-based feedback, and coach team members to take smart risks, stretch their skills, and achieve meaningful impact. The ability to travel 5-7 times a year to College Board offices or on behalf of College Board business. All roles at College Board require: A passion for expanding educational and career opportunities and mission-driven work Authorization to work in the United States for any employer Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort learning and applying new digital tools independently and proactively. Clear and concise communication skills, written and verbal A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input. A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking. A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success. About Our Process Application review will begin immediately and will continue until the position is filled. This role is expected to accept applications for a minimum of 5 business days. While the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks. What We Offer At College Board, we offer more than just a paycheck-we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive. We're a self-sustaining nonprofit that believes in fair and competitive compensation, grounded in your qualifications, experience, impact, and the market. A Thoughtful Approach to Compensation The hiring range for this role is $112,000 - $160,000. Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at the College Board. We aim to make our best offer upfront-rooted in fairness, transparency, and market data. We adjust salaries by location to ensure fairness, no matter where you live. You'll have open, transparent conversations about compensation, benefits, and what it's like to work at College Board throughout your hiring process. Check out our careers page for more. #LI-MS1 #LI-REMOTE

College Board - Technology - Observability Engineering 100% Remote, working core EST hours About the Team The Observability Engineering team at College Board builds solutions to improve the observability of our applications, services, pipelines, and processes, empowering development teams to better serve our customers. We focus on producing cleaner observability signals, processing and presenting product-specific information to facilitate business intelligence, and providing a comprehensive set of well-integrated observability tools. We are committed to delivering an incredible user experience across College Board sites and applications, serving millions of students and thousands of colleges, schools, and districts. Our work not only improves the user experience but also enhances our data analytics and signal selection capabilities, reduces costs, and increases the quality of life for our internal development teams. Our team of five highly productive engineers tackles complex challenges with innovation and speed of delivery, operating almost like a startup. We exploit the capabilities of cloud technologies and adhere to good software development practices. We learn and we teach. We foster creativity and value the merit of ideas. About the Opportunity As a Senior Software Engineer on our Observability Engineering team, you are an idea-generator, a catalyst, and a collaborator. You understand cloud software delivery, tools, and processes that empower efficient and resilient delivery that adheres to top-notch development practices. You thrive in an environment with a strong mix of creativity and productivity. You are technologically curious and seek out opportunities to research emerging technologies and trends, standards, and products. Your eagerness and vision enable you to create and learn complex solutions. Your excellent communication and mentoring skills allow you to effectively articulate solutions to the team while bringing them up to speed, enabling all to make healthy contributions. In this role, you will: Design & Implementation (70%) Design, develop, unit test, implement, and document solutions for our development teams, including full stack applications based on React, TypeScript, and Node.js, while adhering to Agile, CI/CD, and DevOps best practices Provide visualizations that quickly gauge the overall end user experience and generate high-quality alerts Continuously develop the skills required to work as part of the agile team in a poly-skilled development environment Apply subject matter expertise in current technological capabilities such as cloud networking, API integrations, infrastructure resiliency, and cloud design Write code to automate the infrastructure lifecycle, create and support internal tools utilizing IaC, and use CLIs Partner with domain SMEs (Delivery Team Software Engineers, Security, Infrastructure, Network, Observability and Operations) to analyze the features and capabilities Work with technology leaders to understand business objectives and align architectures and cloud product offerings with those objectives Contribute to the development and growth of the Cloud Engineering Program through thought leadership, design, and implementation of tools and processes Participate in the Enterprise Architecture Review process Strategy & Communication (20%) Implement cloud-first architectural solutions and best practices Contribute to technology strategy and planning, conducting research on emerging technologies in support of systems development efforts and recommending technologies that will increase cost effectiveness and systems flexibility Participate in agile scrum ceremonies (Sprint Planning, Grooming, Daily SCRUM, Demo, Retro) and contribute to team deliverables Participate in peer reviews of software engineering artifacts Assist in the identification and resolution of production and production-like issues Team Coordination (10%) Mentor team members by designing and developing training materials to communicate the current and future infrastructure architecture, technology implementations, and software development practices Establish a great backup to cover for you during absences; Create and maintain supporting material to ensure they can perform effectively About You To qualify for this role, you must have: 5+ years of software development experience, including at least 2 years of recent experience with React, TypeScript, and/or Node.js Strong knowledge and experience with distributed cloud infrastructure, including AWS resources such as Lambda, SNS, SQS, S3, Step Functions, EC2, ECS, VPC, IAM, CloudWatch, DynamoDB Experience building event-driven cloud-based serverless applications, with technical knowledge of cloud computing, DevOps, and microservices Experience with Infrastructure as Code, CI/CD framework, immutable infrastructure, automation, orchestration, and other modern DevOps patterns Excellent communication and collaboration skills with an ability to present ideas in business-friendly and user-friendly language Demonstrated ability to develop and maintain good customer working relationships Exceptional analytical, conceptual, and problem-solving abilities Ability to prioritize and execute tasks in a high-pressure environment Additional nice-to-have: Experience building API's or other back-end services Experience with Grafana or similar data visualization tools All roles at College Board require: Authorization to work in the United States for any employer A passion for expanding educational and career opportunities and mission-driven work Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and a comfort learning and applying new digital tools independently and proactively. Clear and concise communication skills, written and verbal A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input. A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking. A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success. About Our Process Application review will begin immediately and will continue until the position is filled. This role is expected to accept applications for a minimum of 5 business days. While the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks. What We Offer At College Board, we offer more than just a paycheck-we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive. We're a self-sustaining nonprofit that believes in fair and competitive compensation, grounded in your qualifications, experience, impact, and the market. A Thoughtful Approach to Compensation The hiring range for this role is $150,000 - $163,000. Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at the College Board. We aim to make our best offer upfront-rooted in fairness, transparency, and market data. We adjust salaries by location to ensure fairness, no matter where you live. You'll have open, transparent conversations about compensation, benefits, and what it's like to work at College Board throughout your hiring process. Check out our careers page for more. #LI-MS1 #LI-REMOTE

College Board - Finance Location: This is a fully remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office). . Type: This is a full-time position. About the Team The Investments and Strategic Initiatives team is at the forefront of shaping the College Board's future - identifying bold opportunities, guiding strategic growth, and driving impact through smart investments. This highly visible, five-person team partners closely with leaders across AP, SAT, BigFuture, Finance, and Strategy, offering you unparalleled exposure to senior decision-making and the fast-growing EdTech and impact investing sectors. If you're passionate about applying your financial acumen to initiatives that make a difference, this is your chance to do work that matters. About the Opportunity As the Associate Director of Investments and Strategic Initiatives, you will play a critical role in shaping the College Board's long-term business strategy. Your work will directly influence how we expand access to education for millions of students. You will work on important strategic initiatives and develop financial analysis that supports key decisions related to investments, M&A transactions, and strategic partnerships. You will also be responsible for growing the College Board's impact investment fund. This role offers long-term upward mobility at College Board, but also positions you as a strong candidate for a top MBA program after 2-3 years (many former Associate Directors have gone this route). In this role, you will: Advance our M&A strategy that we hope will yield tremendous impact not only for the organization but for our members and students. (60%) Research education sectors, develop landscape assessment, and analyze and understand trends to identify new areas of growth for the College Board. Analyze potential acquisition targets and develop preliminary strategic rationale and risk assessment. Develop analytical frameworks and complex financial models, including company projections, customer analysis, company valuation, and financial return analysis. Participate in financial due diligence of target companies. Work closely with senior leaders from Finance, Strategy, Talent, Technology, and Legal to advance transactions through College Board's approval process. Create effective presentation materials for senior management and Board members. Play a key role in the overall project management and execution of acquisitions. Grow our Impact Investment Portfolio (40%) Source investment opportunities for the College Board's growing impact investment fund via industry research and meetings with Edtech investors and entrepreneurs. Participate in due diligence process to evaluate mission impact potential, financial return, and strategic benefits of investments in early-stage education technology companies. Lead all aspects of the financial analysis to evaluate investment opportunities. Support portfolio management and reporting process for impact investment portfolio. Prepare investment memos and participate in Investment Committee approval meetings. Research sectors and companies in the education technology sector and prepare summaries of key insights and market intelligence for executive leadership. Collaborate with Strategy and Program leadership to drive partnership opportunities that advance the College Board's mission and strategic goals. About You To qualify for this role, you must have: A Bachelor's degree in Finance, Accounting, Economics or related technical field Minimum of 2 years of experience in financial analysis, in investment banking or a corporate development role Extensive experience in financial modeling Strong analytical and quantitative skills Ability to succinctly summarize complex financial analysis and present key findings to senior management Strong understanding of corporate finance and investments Exceptional attention to detail Strong communication skills and ability to interact with all levels of management Project management skills and ability to prioritize and independently manage multiple time-sensitive projects Proficient research skills Advanced MS Excel, Powerpoint, and Word skills Prior M&A experience is a plus A strong interest in expanding educational opportunity for all students The ability to travel 3-5 times a year to College Board offices or on behalf of College Board business. All roles at College Board require: A passion for expanding educational and career opportunities and mission-driven work Authorization to work in the United States for any employer Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and a comfort learning and applying new digital tools independently and proactively. Clear and concise communication skills, written and verbal A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input. A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking. A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success. About Our Process Application review will begin immediately and will continue until the position is filled. This role is expected to accept applications for a minimum of 5 business days. While the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks. What We Offer At College Board, we offer more than a paycheck- we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive. We're a self-sustaining nonprofit that believes in fair and competitive compensation grounded in your qualifications, experience, impact, and the market. A Thoughtful Approach to Compensation The hiring range for this role is $80,000-$135,000 Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at the College Board. We aim to make our best offer upfront, rooted in fairness, transparency, and market data. We adjust salaries by location to ensure fairness, no matter where you live. You'll have open, transparent conversations about compensation, benefits, and what it's like to work at College Board throughout your hiring process. Check out our careers page for more.

We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values inclusion, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see ************************************************************ As a Customer Success Consultant, you will serve as a strategic partner and trusted advisor to Cengage customers within your assigned territory. Your mission is to ensure customers achieve their desired outcomes through the effective use of Cengage technology, driving adoption, and long-term value. What you'll do here: * Act as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle. * Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers. * Develop and implement tailored success plans that align with customer goals and increase product usage. * Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data. * Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes. * Conduct regular health checks to assess value realization and identify opportunities for growth. * Analyze customer data to uncover risks, renewal challenges, and upsell opportunities. Skills you will need here: * Proven ability to quickly learn and master new systems and applications. * Excellent communication and presentation skills. * Strong analytical skills with the ability to translate data into actionable insights. * Ability to explain technical concepts in a clear, business-friendly manner. * Skilled at managing and prioritizing multiple customer needs simultaneously. Preferred: * Bachelor's degree preferred. * 5+ years of experience in a Sales or Customer Success role. * Experience in Educational Technology or Higher Education. * Familiarity with the Higher Education landscape, including Learning Management Systems (LMS). * Requirement to travel between 20-30% by both air and car Cengage Group's Higher Education business, Cengage, supports learning and student success by providing materials and digital solutions to faculty and students enrolled in two-year, four-year and vocational programs. We currently serve more than 10 million of the 18 million students in US higher ed. Setting a new standard of service for our customers, we deliver quality, easy-to-use course materials from textbooks and eBooks to courseware such as MindTap and WebAssign. In the US, we offer Cengage Unlimited and Cengage Unlimited for Institutions. We help instructors be better teachers, we help institutions solve problems and we empower students to leverage the power and joy of learning to transform lives. Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws. Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com. About Cengage Group Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education. Compensation At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy. The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range. $67,000.00 - $87,100.00 USD

College Board - Technology Organization - Data Science Team Location: This is a fully remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office). Type: This is a full-time position About the Team The Data Science Team provides critical insights and tools to help the executive leadership team, technology teams, and business units optimize test delivery, test development, and test security. Our expertise is understanding a wide array of business problems and using a variety of techniques including data analysis, machine learning, and software engineering to create value from data and support decision making. We have a passion for data analysis, programming, applying new technologies, and building practical solutions. Our small tight knit self-organized team of Data Scientists and Machine Learning Engineers collaborates closely and uses creative problem solving to tackle difficult challenges for many of the organization's strategic initiatives. About the Opportunity As an Engineering Manager, you are an idea-generator, a catalyst, a collaborator, and a leader. You understand cloud software delivery and the tools and processes that empower efficient and resilient delivery that adheres to top-notch development practices. You thrive in an environment with a strong mix of creativity and productivity. The greater the complexity you face, the greater initiative and leadership you assume while exercising your influence to get things done across the organization. You will rely on these traits as you communicate with customers and our internal teams to understand their challenges and needs, then create, sustain, deliver, and articulate complex solutions. You will serve as a mentor to the team, bringing them up to speed and enabling all to make healthy contributions. You will carry the voice of the customer to leadership and engineers, helping to bridge the gap between ideas, solutions, and delivery. You will use your inquisitive nature and learning agility to continually seek out useful information that can shape products for the good of the user. You will build strong, productive relationships while guiding, leading, and nurturing your team and stakeholders to produce tremendous value for our customers. In this role, you will: Provide technical leadership to the team (20%) Sort through options for solutioning, leveraging your own technical expertise. Provide guidance to team members on best practices and approaches based on deep knowledge of stakeholder needs. Act as an arbiter as needed for technical decisions. Manage scope and actively work against developing technical debt. Monitor and manage costs, working with internal resources to optimize the cost and performance of applications. Approach every project with a security-sensitive perspective. Maintain operational services with high fidelity until no longer relevant or handed over to a new team. Build and maintain a highly engaged, and high-performing team (40%) Facilitate strong communication across the team leveraging work-management tools. Cultivate norms that support strong communication, a positive working culture, and an engaged team. Invest in high-value meetings and Agile ceremonies that support your team's ability to focus and perform. Actively cultivate the superpowers of team members and leverage these to develop high quality solutions. Support diversity and inclusion from the perspectives of demographics, skills, and experience. Manage work culture to ensure the mission and operating principles of College Board are consistently recognized and utilized to promote a productive and fair work environment. Support team members who are forward deployed to other teams with regular check-ins and consultation/code review either on your own or with other team members. Collaborate with generosity with colleagues across the org, but especially with the Generative AI Studio Interface with Business Partners and Technology Leadership colleagues (40%) Assist colleagues in understanding the capabilities and limitations of data science to craft great problem statements your team can deliver against. Develop a deep understanding of the business needs your team serves to provide thought leadership and alignment around the work of the team. Develop strong working relationships with business partners and fellow engineering leaders to understand the nuances of the complex systems supported by your team's products and analysis. Manage scope and workload, working iteratively to deliver value and recognizing when additional effort will produce diminishing returns. Discover new opportunities for data science to augment the mission or business of College Board. About You 10 years' experience in Agile software application development, applying knowledge, skills, tools, and techniques to a broad range of life-cycle activities to meet the requirements for highly secure, data-heavy applications. Proven expertise in delivering high-priority products or services and leading large, strategic areas with significant organizational impact. A track record of managing teams to deliver impactful results, with comprehensive people management experience. Strong skills in planning, prioritization, and execution, delivering results on time and on budget in fast-paced environments. Exceptional communication and leadership abilities, building trust and mentoring teams to success. Proficiency in verifying technical designs and advising on improvements. Ability to influence senior leaders on engineering strategy. Steadiness under heavy pressure, producing significant output with minimal wasted effort. Ability to identify people's motivations and barriers, tailoring messages to align effectively. All roles at College Board require: A passion for expanding educational and career opportunities and mission-driven work Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and a comfort learning and applying new digital tools independently and proactively. Clear and concise communication skills, written and verbal A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input. A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking. A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success. Willingness to travel 3-5 times per year to the New York or Reston offices or other sites as needed. Authorization to work in the United States for any employer About Our Process Application review will begin immediately and will continue until the position is filled. This role is expected to accept applications for a minimum of 5 business days. While the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks. What We Offer At College Board, we offer more than just a paycheck-we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive. We're a self-sustaining nonprofit that believes in fair and competitive compensation, grounded in your qualifications, experience, impact, and the market. A Thoughtful Approach to Compensation The hiring range for this role is $140,000 - $170,000 Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at the College Board. We aim to make our best offer upfront-rooted in fairness, transparency, and market data. We adjust salaries by location to ensure fairness, no matter where you live. You'll have open, transparent conversations about compensation, benefits, and what it's like to work at College Board throughout your hiring process. Check out our careers page for more. #LI-Remote #LI-TheAcorn

Director, International Market Manager College Board - State & District Partnerships About the Team The International Team within the State and District Partnerships (SDP) division is a collaborative, mission-driven group focused on expanding opportunities for students outside the United States. We partner closely with schools, networks, universities, and educational organizations to promote adoption and effective implementation of College Board programs, including the SAT Suite of Assessments and Advanced Placement (AP). As a team, we share insights, coordinate across markets, and support one another to help ensure students everywhere can access high-quality college readiness opportunities. About the Opportunity As an International Market Manager, you join a highly collaborative team supporting College Board partnerships across Sub-Saharan Africa, Europe, and the UK. You will manage relationships with key stakeholders at schools, networks, universities, associations, and government offices. Your ability to build trust, communicate clearly, and provide data-informed guidance enables leaders in your markets to make decisions that best support their students. You will play a critical role in strengthening our presence outside the U.S. through strong partnership management, thoughtful strategic planning, and close collaboration with colleagues across SDP. In this role, you will: Develop Strategy and Partnership Approaches (50%) Apply understanding of the educational landscape in your markets to develop and execute strategic plans in consultation with regional leadership and cross-divisional partners. Maintain account planning processes and conduct regular business reviews with assigned accounts. Identify market-specific opportunities and challenges and provide personalized, data-informed recommendations to sustain and grow partnerships. Analyze market trends and develop strategic recommendations aligned to international goals. Develop and manage a secure sales pipeline aligned to the needs of schools and school networks. Collaborate with international colleagues to support program growth, training, and implementation. Plan and deliver workshops and professional development for K-12 and higher education audiences. Develop and implement strategies to increase AP and SAT recognition among universities, in partnership with higher education staff. Manage External and Internal Relationships (30%) Build and maintain strong relationships with decision-makers across organizations, universities, and ministries of education to support program adoption. Partner closely with colleagues across regions and SDP to share insights, coordinate strategy, and strengthen collective work. Provide coaching and support to junior staff, as appropriate, based on your portfolio. Execute Internal Processes & Manage Regional Projects (20%) Use Salesforce CRM to manage accounts, monitor progress toward goals, and support proactive task and opportunity management. Lead or manage divisional or regional projects assigned by leadership. About You At least 8 years of relevant and progressive experience in international education or a related field; direct experience in assessment, curriculum, student achievement, or career-related initiatives strongly preferred. A passion for expanding educational and career opportunities and contributing to mission-driven work. Curiosity and enthusiasm for emerging technologies, with comfort adopting new AI-driven tools and learning digital platforms independently. Clear and concise communication skills, including the ability to analyze and synthesize key data for stakeholders. Ability to combine insights from the field, desk research, and College Board data to produce actionable analysis on market developments and trends. Experience, or willingness to learn, planning in-person events, and comfort speaking to educators and students in both planned and impromptu settings. A learner's mindset and a commitment to ongoing growth, reflection, and incorporating diverse perspectives. A drive for impact and excellence, using data to inform decisions, solving problems, and prioritizing what matters most. A collaborative and empathetic approach that fosters trust and shared success within and across teams. Ability to build strong, professional relationships across the region to advance College Board's work and strengthen partnerships. Strong organization and prioritization skills, including managing multiple time-sensitive projects. Strong computer literacy, including Microsoft applications and ChatGPT. Willingness and ability to travel extensively (30-40%, depending on market assignment). Authorization to work in the United States for any employer, Resident in the USA, A valid driver's license and a U.S. passport. Fluency in French (preferred), given the portfolio includes regions across Africa and Europe. Experience with customer relationship management systems such as Salesforce (preferred). About Our Process Application review will begin immediately and continue until the position is filled. This role will accept applications for a minimum of 5 business days. The hiring process generally includes: application submission, a recruiter screen, hiring manager interview, a performance exercise, a panel interview, a conversation with leadership, and reference checks. What We Offer At College Board, we provide a meaningful career, a supportive team environment, and a comprehensive package designed to help you thrive. As a self-sustaining nonprofit, we offer fair and competitive compensation grounded in your qualifications, experience, impact, and market conditions. A Thoughtful Approach to Compensation The hiring range for this role is $80,000-$130,000. Your exact salary will depend on your location, experience, and alignment with similar roles at College Board. We aim to make our best offer upfront, rooted in fairness, transparency, and market data. We adjust salaries by location to ensure equity no matter where you live. Throughout the hiring process, we provide open and transparent conversations about compensation, benefits, and what it's like to work at College Board. #LI-remote #LI-MD1

College Board - Technology - Observability Engineering 100% Remote, working core EST hours About the Team The Observability Engineering team at College Board builds solutions to improve the observability of our applications, services, pipelines, and processes, empowering development teams to better serve our customers. We focus on producing cleaner observability signals, processing and presenting product-specific information to facilitate business intelligence, and providing a comprehensive set of well-integrated observability tools. We are committed to delivering an incredible user experience across College Board sites and applications, serving millions of students and thousands of colleges, schools, and districts. Our work not only improves the user experience but also enhances our data analytics and signal selection capabilities, reduces costs, and increases the quality of life for our internal development teams. Our team of five highly productive engineers tackles complex challenges with innovation and speed of delivery, operating almost like a startup. We exploit the capabilities of cloud technologies and adhere to good software development practices. We learn and we teach. We foster creativity and value the merit of ideas. About the Opportunity As a Senior Software Engineer on our Observability Engineering team, you are an idea-generator, a catalyst, and a collaborator. You understand cloud software delivery, tools, and processes that empower efficient and resilient delivery that adheres to top-notch development practices. You thrive in an environment with a strong mix of creativity and productivity. You are technologically curious and seek out opportunities to research emerging technologies and trends, standards, and products. Your eagerness and vision enable you to create and learn complex solutions. Your excellent communication and mentoring skills allow you to effectively articulate solutions to the team while bringing them up to speed, enabling all to make healthy contributions. In this role, you will: Design & Implementation (70%) Design, develop, unit test, implement, and document solutions for our development teams, including full stack applications based on React, TypeScript, and Node.js, while adhering to Agile, CI/CD, and DevOps best practices Provide visualizations that quickly gauge the overall end user experience and generate high-quality alerts Continuously develop the skills required to work as part of the agile team in a poly-skilled development environment Apply subject matter expertise in current technological capabilities such as cloud networking, API integrations, infrastructure resiliency, and cloud design Write code to automate the infrastructure lifecycle, create and support internal tools utilizing IaC, and use CLIs Partner with domain SMEs (Delivery Team Software Engineers, Security, Infrastructure, Network, Observability and Operations) to analyze the features and capabilities Work with technology leaders to understand business objectives and align architectures and cloud product offerings with those objectives Contribute to the development and growth of the Cloud Engineering Program through thought leadership, design, and implementation of tools and processes Participate in the Enterprise Architecture Review process Strategy & Communication (20%) Implement cloud-first architectural solutions and best practices Contribute to technology strategy and planning, conducting research on emerging technologies in support of systems development efforts and recommending technologies that will increase cost effectiveness and systems flexibility Participate in agile scrum ceremonies (Sprint Planning, Grooming, Daily SCRUM, Demo, Retro) and contribute to team deliverables Participate in peer reviews of software engineering artifacts Assist in the identification and resolution of production and production-like issues Team Coordination (10%) Mentor team members by designing and developing training materials to communicate the current and future infrastructure architecture, technology implementations, and software development practices Establish a great backup to cover for you during absences; Create and maintain supporting material to ensure they can perform effectively About You To qualify for this role, you must have: 5+ years of software development experience, including at least 2 years of recent experience with React, TypeScript, and/or Node.js Strong knowledge and experience with distributed cloud infrastructure, including AWS resources such as Lambda, SNS, SQS, S3, Step Functions, EC2, ECS, VPC, IAM, CloudWatch, DynamoDB Experience building event-driven cloud-based serverless applications, with technical knowledge of cloud computing, DevOps, and microservices Experience with Infrastructure as Code, CI/CD framework, immutable infrastructure, automation, orchestration, and other modern DevOps patterns Excellent communication and collaboration skills with an ability to present ideas in business-friendly and user-friendly language Demonstrated ability to develop and maintain good customer working relationships Exceptional analytical, conceptual, and problem-solving abilities Ability to prioritize and execute tasks in a high-pressure environment Additional nice-to-have: Experience building API's or other back-end services Experience with Grafana or similar data visualization tools All roles at College Board require: Authorization to work in the United States for any employer A passion for expanding educational and career opportunities and mission-driven work Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and a comfort learning and applying new digital tools independently and proactively. Clear and concise communication skills, written and verbal A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input. A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking. A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success. About Our Process Application review will begin immediately and will continue until the position is filled. This role is expected to accept applications for a minimum of 5 business days. While the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks. What We Offer At College Board, we offer more than just a paycheck-we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive. We're a self-sustaining nonprofit that believes in fair and competitive compensation, grounded in your qualifications, experience, impact, and the market. A Thoughtful Approach to Compensation The hiring range for this role is $150,000 - $163,000. Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at the College Board. We aim to make our best offer upfront-rooted in fairness, transparency, and market data. We adjust salaries by location to ensure fairness, no matter where you live. You'll have open, transparent conversations about compensation, benefits, and what it's like to work at College Board throughout your hiring process. Check out our careers page for more. #LI-MS1 #LI-REMOTE

College Board - Digital Product 100% Remote, aligned to working core EST hours About the Team The Digital Product team is driving the evolution of College Board's digital assessment experience. As AI reshapes education, we are preparing students for the future by ensuring our digital assessments remain secure, meaningful, and reflective of the knowledge and skills needed to thrive in an AI-enabled world. At the heart of this strategic work, we are a collaborative group of product leaders, strategists, and innovators reimagining how digital assessments are delivered and experienced. Our work spans the full product lifecycle, from discovery and design to delivery and continuous improvement. We partner across the organization to ensure every solution we build improves outcomes for students, educators, and institutions. Every year, our platform delivers assessments to millions of students worldwide, providing opportunities that shape futures and open doors. Together, we are transforming College Board's trusted assessment platform into a next-generation digital assessment experience that is secure, user-centered, and built to evolve with the future of learning and assessment. About the Opportunity As the Senior Technical Product Manager, Digital Assessment Platforms, you are a technically fluent, strategic product leader who brings curiosity, creativity, and a drive to experiment. You will lead delivery of a core technical component of College Board's digital assessment platform, which delivers secure, high-stakes assessments to millions of students each year. You are able to bridge business priorities and technical delivery to ensure that the platform's foundation is both resilient and future ready. You will blend strategic innovation with technical delivery, shaping priorities through data, research, and platform goals, while owning the reliability, scalability, and long-term sustainability of your product area. You are accountable for delivering resilient, future-ready platform capabilities that power secure, seamless user experiences. Partnering closely with other product leaders, engineering, and architecture teams, you will define and deliver the technical foundations that ensure College Board's digital assessment platform continues to evolve with confidence, efficiency, and scale. In this role, you will: Define and Prioritize Technical Roadmap and Product Direction (30%) Establish and maintain a clear roadmap for your technical component so that the digital assessment platform continuously improves in reliability, scalability, and performance. Identify opportunities to modernize architecture, automate workflows, and introduce new modular platform capabilities that improve efficiency, scalability, extensibility, and flexibility in support of future innovation. Use monitoring, analytics, and feedback to refine priorities and guide evidence-based roadmap decisions. Lead experimentation and technical learning cycles so that innovative ideas are validated early and inform long-term platform direction. Align cross-functional teams and stakeholders around the roadmap so that priorities are executed cohesively and with maximum impact. Drive Iterative Product Development (50%) Translate architecture goals and product strategy into a clear, iterative set of experiments and a delivery plan that delivers measurable improvements in stability, extensibility, and efficiency. Continuously update and refine the delivery plan as new learnings emerge to keep engineering teams focused on the highest-value work that advances platform goals. Lead technical pilots and develop proofs-of-concept to test emerging technologies, integrations, and infrastructure improvements - accelerating learning and reducing risk before scaling. Define clear hypotheses and measurable success criteria so that requirements are clear, testable, and aligned with both architectural and business needs. Collaborate daily with engineers, product teams, and internal stakeholders to clarify requirements, resolve dependencies, and ensure secure, high-quality delivery. Communicate Value and Progress (20%) Provide clear, outcome-focused updates that communicate measurable impact and insights, and demonstrate how technical delivery enables and advances College Board's strategic goals. Translate technical progress and requirements into business impact by clearly connecting platform investments to the value they create for users through secure, scalable, and reliable digital assessments. Share documentation, release notes, and updates so that internal teams understand and can leverage new capabilities. Lead demos and platform updates that inspire trust in the platform's evolution and showcase measurable improvements in reliability, scalability, and innovation. What Success Looks Like Clear, measurable outcomes are defined and achieved through continuous discovery and delivery. Platform services and integrations are secure, reliable, and scalable, with measurable improvements in performance and developer efficiency. Pilots and proofs-of-concept validate technical solutions early, reducing risk and informing future roadmap direction. Delivered capabilities strengthen the foundation of the digital assessment experience, enabling faster and more reliable delivery of user-facing features. Stakeholders recognize you as a trusted technical product leader who bridges business priorities and technical execution with clarity and influence. About You To qualify for this role, you must have: 8+ years of product management or related experience, with a proven track record leading products within SaaS enterprise platforms. Deep understanding of secure, large-scale, and complex systems; experience in assessments or educational technology is a strong plus. Technical fluency, with a strong understanding of back-end systems, APIs, data integrations, and platform architecture. A proven ability to drive measurable business and user outcomes through discovery and delivery. Experience collaborating closely with engineers, architects, and cross-functional stakeholders in complex technical environments. High attention to detail and exceptional written and verbal communication skills, with the ability to produce clear, precise documentation and ensure shared understanding across technical and non-technical audiences. Strong organizational skills, with the ability to manage multiple dependencies and priorities effectively. Familiarity with AI-enabled tools, automation, or data workflows (preferred). The ability to travel 5-7 times a year to College Board offices or on behalf of College Board business. All roles at College Board require: A passion for expanding educational and career opportunities and mission-driven work Authorization to work in the United States for any employer Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and a comfort learning and applying new digital tools independently and proactively. Clear and concise communication skills, written and verbal A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input. A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking. A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success. About Our Process Application review will begin immediately and will continue until the position is filled. This role is expected to accept applications for a minimum of 5 business days. While the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks. What We Offer At College Board, we offer more than just a paycheck-we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive. We're a self-sustaining nonprofit that believes in fair and competitive compensation, grounded in your qualifications, experience, impact, and the market. A Thoughtful Approach to Compensation The hiring range for this role is $120,000 - $190,000. Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at the College Board. We aim to make our best offer upfront-rooted in fairness, transparency, and market data. We adjust salaries by location to ensure fairness, no matter where you live. You'll have open, transparent conversations about compensation, benefits, and what it's like to work at College Board throughout your hiring process. Check out our careers page for more. #LI-MS1 #LI-REMOTE

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Turnitin products are used by educational institutions and certification and licensing programs to uphold integrity and increase learning performance, and by students and professionals to do their best, original work. Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Job Description We're looking for an experienced, relationship-driven Customer Success Manager (CSM) who is passionate about helping educational institutions realize the full value of their investment in our solutions. The ideal candidate thrives at the intersection of customer partnership and commercial impact-someone who builds trusted relationships, drives adoption, and proactively identifies opportunities for growth through renewals, upsells, and cross-sell referrals. Key Responsibilities Own customer retention and growth: Secure renewals and identify opportunities for expansion and referral-based cross-sells within assigned accounts. Drive adoption and outcomes: Ensure customers are achieving measurable value from our solutions by developing success plans, sharing best practices, and leading data-driven business reviews. Build trusted relationships: Engage stakeholders across all levels of the institution-from administrators and faculty to executive leadership-to strengthen advocacy and partnership. Act as the customer's voice: Represent customer feedback internally to Product, Marketing, and Sales teams to inform roadmap and go-to-market strategies. Collaborate to win: Partner closely with Account Executives, Solutions Consultants, and Marketing to deliver a seamless customer experience from onboarding through renewal. Monitor health and engagement: Leverage customer insights, usage data, and satisfaction metrics to proactively address risks and ensure long-term success. Champion customer advocacy: Identify and nurture advocates who can participate in case studies, references, and peer community events. Qualifications 3+ years of experience in Customer Success, Account Management, or a similar client-facing role within SaaS or EdTech. Proven track record of meeting or exceeding renewal, upsell, and customer satisfaction targets. Strong ability to build and maintain executive-level relationships within higher education institutions. Deep understanding of the education technology landscape and the unique challenges of teaching, learning, and academic integrity. Excellent communication, presentation, and storytelling skills-able to articulate value and outcomes clearly to diverse audiences. Highly organized, data-driven, and adept at managing a portfolio of accounts with discipline and empathy. Proficiency with CRM and Customer Success tools (e.g., Salesforce, Gainsight, Totango, etc.). A collaborative teammate with a growth mindset, resilience, and a passion for education. Success Metrics Achieves or exceeds renewal and upsell targets. Drives adoption and demonstrable customer outcomes. Expands relationships across institutional stakeholders. Maintains high customer health and satisfaction scores (NPS/CSAT). Generates qualified cross-sell referrals in partnership with Sales. Builds advocates who amplify the customer story within the education community. Additional Information The expected annual base salary range for this position is: $77,700/year to $129,500/year. This position is bonus eligible / commission-based. Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered. Total Rewards @ Turnitin At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they're only part of the value you receive in exchange for your work. Beyond compensation, you'll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You'll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates. In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life's challenges. You'll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being. Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do. Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do. Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe. Integrity: Integrity is the heartbeat of Turnitin-it is the core of our products, the way we treat each other, and how we work with our customers and vendors. Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it's hard. One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes. Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world. Global Benefits Remote First Culture Health Care Coverage Education Reimbursement*Competitive Paid Time Off Self-Care Days National Holidays 2 Founder Days + Juneteenth Observed Paid Volunteer Time Off Charitable Contribution Match Monthly Wellness or Home Office Reimbursement Access to Employee Assistance Program (mental health platform) Parental Leave Retirement Plan with match/contribution Seeing Beyond the Job Ad At Turnitin, we recognize it's unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you're willing to learn and unleash your potential alongside us, join our team! Turnitin, LLC is an Equal Opportunity Employer- vets/disabled.

College Board - Digital Product 100% Remote, aligned to working core EST hours Role Type: This is a full-time position About the Team The Digital Product team is driving the evolution of College Board's digital assessment experience. As AI reshapes education, we are preparing students for the future by ensuring our digital assessments remain secure, meaningful, and reflective of the knowledge and skills needed to thrive in an AI-enabled world. At the heart of this strategic work, we are a collaborative group of product leaders, strategists, and innovators reimagining how digital assessments are delivered and experienced. Our work spans the full product lifecycle, from discovery and design to delivery and continuous improvement. We partner across the organization to ensure every solution we build improves outcomes for students, educators, and institutions. ACCUPLACER and CLEP play an essential role in expanding access to higher education, supporting learners at critical entry and transition points in their academic journeys. As part of College Board's broader digital strategy, we are exploring future opportunities to better align these programs with emerging platform capabilities, modern delivery models, and innovation efforts that strengthen their reach, relevance, and impact. Equally important, we are deeply committed to operational excellence. We ensure high standards for reliability, vendor performance, customer satisfaction, compliance, and continuous improvement, while balancing strong day-to-day delivery with forward-looking digital strategy as a core part of our mission. About the Opportunity As the Senior Director, Product Manager for ACCUPLACER & CLEP, you are a strategic, operational, and product-focused leader responsible for sustaining exceptional delivery of both programs today while guiding their long-term digital evolution as part of College Board's broader digital assessment strategy. You will oversee digital assessment delivery, vendor partnerships, issue management, release cycles, and cross-functional coordination to ensure both programs operate at the highest levels of quality and reliability. In parallel, you will play a key leadership role in exploring future digital opportunities for these programs, helping define strategy, roadmaps, and product requirements. This includes contributing to early discovery, concept development, and foundational planning that may inform future platform alignment. You are a collaborative, mission-driven product leader who balances operational excellence with strategic foresight, excels at navigating complexity. You anchor decisions in evidence and user needs while aligning diverse teams around user-centered, data-informed outcomes. In this role, you will: Shape Future Product Strategy & Explore Digital Platform Alignment (30%) Contribute to the multi-year product strategy for ACCUPLACER and CLEP, including exploring future integration with College Board's evolving digital assessment ecosystem. Conduct discovery work, user research, and early product definition to inform long-term platform direction. Develop product roadmaps that balance ongoing feature needs with forward-looking innovation. Identify opportunities to streamline user experience, improve workflows, and leverage emerging technologies, including AI. Align cross-functional partners across Product, Technology, Assessment, Operations, and Program teams. Ensure Operational Excellence in Digital Assessment Delivery (30%) Oversee day-to-day delivery of the ACCUPLACER and CLEP digital testing experiences on current platforms. Ensure systems meet or exceed strict performance expectations, including uptime, accuracy, release stability, and customer satisfaction. Manage requirements, design, testing, and documentation for ongoing updates and releases. Identify and drive improvements that enhance speed, reliability, and cost efficiency. Maintain compliance with data security, privacy, accessibility, and audit requirements. Lead Vendor & Partner Management (30%) Manage relationships with major delivery and operational partners, ensuring accountability, transparency, and consistently high performance. Negotiate and oversee complex vendor contracts, including performance metrics and strategic alignment. Influence vendor product roadmaps and represent College Board in advisory or governance forums. Lead and Manage the CLEP and ACCUPLACER Product & Operations Team (10%) Set vision and priorities for the team, track and manage progress to goals, and provide coaching and support to ensure team members meet and exceed goals, remain engaged, and contribute meaningfully to our mission. Cultivate an inclusive and high-achieving culture that enables all team members to live out College Board's Operating Principles effectively. Bring proven leadership experience and consistently embody College Board's Manager Expectations in your work. About You To qualify for this role, you must have: 10+ years of experience in product management, with a strong track record of building and owning product roadmaps, evolving existing products, and bringing new digital products or capabilities to market. Experience managing digital products across their full lifecycle, including scaling mature platforms and developing new solutions from early concept through launch. Experience in educational technology, particularly delivering high stakes digital assessment or SaaS solutions. At least 2+ years of direct people management experience, including leading, coaching, and developing teams. Experience leading complex platform transformations or major product transitions. Demonstrated success managing enterprise ‑level vendor relationships and technology ecosystems. Exceptional communication and stakeholder alignment skills across technical and nontechnical audiences. Experience leading teams through periods of growth, change, or transformation. Strong analytical, problem solving, and systems thinking abilities. Familiarity with AI enabled tools, automation, and user experience optimization. A strategic and inclusive leadership style: you set clear priorities, build effective team structures, plan for future needs, and foster a culture of belonging. A proven ability to drive performance and growth: you set high expectations, deliver real-time, evidence-based feedback, and coach team members to take smart risks, stretch their skills, and achieve meaningful impact. The ability to travel 5-7 times a year to College Board offices or on behalf of College Board business. All roles at College Board require: A passion for expanding educational and career opportunities and mission-driven work Authorization to work in the United States for any employer Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort learning and applying new digital tools independently and proactively. Clear and concise communication skills, written and verbal A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input. A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking. A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success. About Our Process Application review will begin immediately and will continue until the position is filled. This role is expected to accept applications for a minimum of 5 business days. While the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks. What We Offer At College Board, we offer more than just a paycheck-we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive. We're a self-sustaining nonprofit that believes in fair and competitive compensation, grounded in your qualifications, experience, impact, and the market. A Thoughtful Approach to Compensation The hiring range for this role is $120,000 - $190,000. Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at the College Board. We aim to make our best offer upfront-rooted in fairness, transparency, and market data. We adjust salaries by location to ensure fairness, no matter where you live. You'll have open, transparent conversations about compensation, benefits, and what it's like to work at College Board throughout your hiring process. Check out our careers page for more. #LI-MS1 #LI-REMOTE

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, Ouriginal and ProctorExam. Turnitin has offices in the United States, Australia, India, Indonesia, Germany, Japan, Korea, Mexico, the Netherlands, the Philippines, Sweden, Ukraine, the United Kingdom. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together. Engages with a group of complex customers following the onboarding and implementation stage and handles contract renewal activity, engages with significant problems and queries as an escalation point from the tech support team (handles more complex and broader problems), builds enduring relationships in the account with decision makers with whom they work to scale the account. Mentors and supports other team members. Responsible for ensuring customers get the maximum value from our solutions, retaining customers and growing usage and adoption (up-sells). Responsibilities * Manage the relationship for a portfolio of accounts - ensuring customer success and satisfaction as required, resolving concerns and driving for proactive positive outcomes - to boost satisfaction, increase adoption, and ensure retention. * Partners closely with customers to understand their business needs and objectives and to sell the value of Tii products against their needs. Gives robust expert support about Tii products, features and opportunities enabling customer accounts to grow. Knows customer's histories and stories well, what do they need, why do they need it, what is their usage, is informed and ready to engage with the customer closely based on a full working knowledge of the customer's situation. * Executes a strategic plan to expand the customer base from within the existing accounts managed. Achieves renewals and growth targets, creating self directed plans and tasks to ensure customer success and that Tii sales targets are achieved in line with the Company's goals. * Works collaboratively to ensure customers renew with an appropriate price uplift and preferably with upsell opportunities - working with other teams to realize profitable results. Owns the customer renewal process and outcome, discusses contract terms with clients/customers and keeps track of timelines. * Effectively communicates the value proposition, telling compelling stories through proposals and presentations, in RFPs/bids and tenders and at client and user events in order to deliver business growth. * Works with all members of the GTM team to analyze customers data to identify growth opportunities and customer issues and to prepare concrete plans and campaigns, both strategic and tactical, to address issues and realize growth opportunities - continuously driving growth from existing customers and driving up adoption and usage. * Work via GTM Team members to ensure Tii are building and maintaining strong, long-lasting customer relationships - work with Technical Support etc to drive positive change for the customer. * Liaises closely with Sales/onboarding Teams to take a hand-over on key accounts, gaining a smooth introduction to enable a seamless service experience for the customer. * Work closely with Marketing regarding the communication and lead generation events required in the market/area - building a mutually agreed annual marketing/communications plan for the territory/area. Participate in team campaigns, following up with targeted clients/customers to reach goals. * Ensures that all internal systems, processes and ways of working are fully completed timely and diligently, in line with company standards, ensuring that data accuracy is always 100% and precise. This includes track/react reporting on CRM. Complete all relevant admin processes and procedures, using Tii systems - e.g. salesforce - complying with Tii standard ways of working. * Communicates effectively between the customer and Product teams, and document customer requests appropriately. * Strong team player, supports team mates and helps others whenever the opportunity to do so presents itself. Takes part in improvement projects as requested, makes proactive recommendations for change from customer feedback. * Generates referral leads for the Sales team through customer networks and relationship building. * Tracks own performance, provides general data and reports and updates as required. * Actively progress in personal development. * 1 to 2 years of related work experience as a Customer Success Manager, Account Manager, or sales * Saas or Edtech background preffered * Results driven self-starter * Strong interpersonal, communication and negotiating skills * Demonstrated sales and objection handling skills * Strong written communication skills * Excellent phone presence Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Equality Statement Turnitin LLC and all related Group and Subsidiary Companies are committed to the policy that all persons have equal access to it programs, facilities and employment without regard to race, color, ancestry, national origin, age, gender, sexual orientation, gender identity, age, religion, creed, disability, medical condition, genetic information, marital or veterans status. Our Values underpin everything we do. * Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do. * Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so. * Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors. * Action & Ownership - We have a bias toward action and empower teammates to make decisions. * One Team - We strive to break down silos, collaborate effectively, and celebrate each other's successes. * Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education. Seeing Beyond the Job Ad At Turnitin, we recognize it's unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you're willing to learn and evolve alongside us, join our team! Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. We strongly encourage applications from people of color, persons with disabilities, women, and the LGBTQ+ community, regardless of age, gender, religion, marital or veterans status.

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, Ouriginal and ProctorExam. Turnitin has offices in the United States, Australia, India, Indonesia, Germany, Japan, Korea, Mexico, the Netherlands, the Philippines, Sweden, Ukraine, the United Kingdom. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together. Job Description Engages with a group of complex customers following the onboarding and implementation stage and handles contract renewal activity, engages with significant problems and queries as an escalation point from the tech support team (handles more complex and broader problems), builds enduring relationships in the account with decision makers with whom they work to scale the account. Mentors and supports other team members. Responsible for ensuring customers get the maximum value from our solutions, retaining customers and growing usage and adoption (up-sells). Responsibilities Manage the relationship for a portfolio of accounts - ensuring customer success and satisfaction as required, resolving concerns and driving for proactive positive outcomes - to boost satisfaction, increase adoption, and ensure retention. Partners closely with customers to understand their business needs and objectives and to sell the value of Tii products against their needs. Gives robust expert support about Tii products, features and opportunities enabling customer accounts to grow. Knows customer's histories and stories well, what do they need, why do they need it, what is their usage, is informed and ready to engage with the customer closely based on a full working knowledge of the customer's situation. Executes a strategic plan to expand the customer base from within the existing accounts managed. Achieves renewals and growth targets, creating self directed plans and tasks to ensure customer success and that Tii sales targets are achieved in line with the Company's goals. Works collaboratively to ensure customers renew with an appropriate price uplift and preferably with upsell opportunities - working with other teams to realize profitable results. Owns the customer renewal process and outcome, discusses contract terms with clients/customers and keeps track of timelines. Effectively communicates the value proposition, telling compelling stories through proposals and presentations, in RFPs/bids and tenders and at client and user events in order to deliver business growth. Works with all members of the GTM team to analyze customers data to identify growth opportunities and customer issues and to prepare concrete plans and campaigns, both strategic and tactical, to address issues and realize growth opportunities - continuously driving growth from existing customers and driving up adoption and usage. Work via GTM Team members to ensure Tii are building and maintaining strong, long-lasting customer relationships - work with Technical Support etc to drive positive change for the customer. Liaises closely with Sales/onboarding Teams to take a hand-over on key accounts, gaining a smooth introduction to enable a seamless service experience for the customer. Work closely with Marketing regarding the communication and lead generation events required in the market/area - building a mutually agreed annual marketing/communications plan for the territory/area. Participate in team campaigns, following up with targeted clients/customers to reach goals. Ensures that all internal systems, processes and ways of working are fully completed timely and diligently, in line with company standards, ensuring that data accuracy is always 100% and precise. This includes track/react reporting on CRM. Complete all relevant admin processes and procedures, using Tii systems - e.g. salesforce - complying with Tii standard ways of working. Communicates effectively between the customer and Product teams, and document customer requests appropriately. Strong team player, supports team mates and helps others whenever the opportunity to do so presents itself. Takes part in improvement projects as requested, makes proactive recommendations for change from customer feedback. Generates referral leads for the Sales team through customer networks and relationship building. Tracks own performance, provides general data and reports and updates as required. Actively progress in personal development. Qualifications 1 to 2 years of related work experience as a Customer Success Manager, Account Manager, or sales Saas or Edtech background preffered Results driven self-starter Strong interpersonal, communication and negotiating skills Demonstrated sales and objection handling skills Strong written communication skills Excellent phone presence Additional Information Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Equality Statement Turnitin LLC and all related Group and Subsidiary Companies are committed to the policy that all persons have equal access to it programs, facilities and employment without regard to race, color, ancestry, national origin, age, gender, sexual orientation, gender identity, age, religion, creed, disability, medical condition, genetic information, marital or veterans status. Our Values underpin everything we do. Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do. Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so. Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors. Action & Ownership - We have a bias toward action and empower teammates to make decisions. One Team - We strive to break down silos, collaborate effectively, and celebrate each other's successes. Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education. Seeing Beyond the Job Ad At Turnitin, we recognize it's unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you're willing to learn and evolve alongside us, join our team! Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. We strongly encourage applications from people of color, persons with disabilities, women, and the LGBTQ+ community, regardless of age, gender, religion, marital or veterans status.

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, Ouriginal and ProctorExam. Turnitin has offices in the United States, Australia, India, Indonesia, Germany, Japan, Korea, Mexico, the Netherlands, the Philippines, Sweden, Ukraine, the United Kingdom. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together. Job Description Engages with a group of complex customers following the onboarding and implementation stage and handles contract renewal activity, engages with significant problems and queries as an escalation point from the tech support team (handles more complex and broader problems), builds enduring relationships in the account with decision makers with whom they work to scale the account. Mentors and supports other team members. Responsible for ensuring customers get the maximum value from our solutions, retaining customers and growing usage and adoption (up-sells). Responsibilities Manage the relationship for a portfolio of accounts - ensuring customer success and satisfaction as required, resolving concerns and driving for proactive positive outcomes - to boost satisfaction, increase adoption, and ensure retention. Partners closely with customers to understand their business needs and objectives and to sell the value of Tii products against their needs. Gives robust expert support about Tii products, features and opportunities enabling customer accounts to grow. Knows customer's histories and stories well, what do they need, why do they need it, what is their usage, is informed and ready to engage with the customer closely based on a full working knowledge of the customer's situation. Executes a strategic plan to expand the customer base from within the existing accounts managed. Achieves renewals and growth targets, creating self directed plans and tasks to ensure customer success and that Tii sales targets are achieved in line with the Company's goals. Works collaboratively to ensure customers renew with an appropriate price uplift and preferably with upsell opportunities - working with other teams to realize profitable results. Owns the customer renewal process and outcome, discusses contract terms with clients/customers and keeps track of timelines. Effectively communicates the value proposition, telling compelling stories through proposals and presentations, in RFPs/bids and tenders and at client and user events in order to deliver business growth. Works with all members of the GTM team to analyze customers data to identify growth opportunities and customer issues and to prepare concrete plans and campaigns, both strategic and tactical, to address issues and realize growth opportunities - continuously driving growth from existing customers and driving up adoption and usage. Work via GTM Team members to ensure Tii are building and maintaining strong, long-lasting customer relationships - work with Technical Support etc to drive positive change for the customer. Liaises closely with Sales/onboarding Teams to take a hand-over on key accounts, gaining a smooth introduction to enable a seamless service experience for the customer. Work closely with Marketing regarding the communication and lead generation events required in the market/area - building a mutually agreed annual marketing/communications plan for the territory/area. Participate in team campaigns, following up with targeted clients/customers to reach goals. Ensures that all internal systems, processes and ways of working are fully completed timely and diligently, in line with company standards, ensuring that data accuracy is always 100% and precise. This includes track/react reporting on CRM. Complete all relevant admin processes and procedures, using Tii systems - e.g. salesforce - complying with Tii standard ways of working. Communicates effectively between the customer and Product teams, and document customer requests appropriately. Strong team player, supports team mates and helps others whenever the opportunity to do so presents itself. Takes part in improvement projects as requested, makes proactive recommendations for change from customer feedback. Generates referral leads for the Sales team through customer networks and relationship building. Tracks own performance, provides general data and reports and updates as required. Actively progress in personal development. Qualifications 1 to 2 years of related work experience as a Customer Success Manager, Account Manager, or sales Saas or Edtech background preffered Results driven self-starter Strong interpersonal, communication and negotiating skills Demonstrated sales and objection handling skills Strong written communication skills Excellent phone presence Additional Information Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Equality Statement Turnitin LLC and all related Group and Subsidiary Companies are committed to the policy that all persons have equal access to it programs, facilities and employment without regard to race, color, ancestry, national origin, age, gender, sexual orientation, gender identity, age, religion, creed, disability, medical condition, genetic information, marital or veterans status. Our Values underpin everything we do. Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do. Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so. Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors. Action & Ownership - We have a bias toward action and empower teammates to make decisions. One Team - We strive to break down silos, collaborate effectively, and celebrate each other's successes. Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education. Seeing Beyond the Job Ad At Turnitin, we recognize it's unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you're willing to learn and evolve alongside us, join our team! Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. We strongly encourage applications from people of color, persons with disabilities, women, and the LGBTQ+ community, regardless of age, gender, religion, marital or veterans status.