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College Board - Technology - Observability Engineering 100% Remote, working core EST hours About the Team The Observability Engineering team at College Board builds solutions to improve the observability of our applications, services, pipelines, and processes, empowering development teams to better serve our customers. We focus on producing cleaner observability signals, processing and presenting product-specific information to facilitate business intelligence, and providing a comprehensive set of well-integrated observability tools. We are committed to delivering an incredible user experience across College Board sites and applications, serving millions of students and thousands of colleges, schools, and districts. Our work not only improves the user experience but also enhances our data analytics and signal selection capabilities, reduces costs, and increases the quality of life for our internal development teams. Our team of five highly productive engineers tackles complex challenges with innovation and speed of delivery, operating almost like a startup. We exploit the capabilities of cloud technologies and adhere to good software development practices. We learn and we teach. We foster creativity and value the merit of ideas. About the Opportunity As a Senior Software Engineer on our Observability Engineering team, you are an idea-generator, a catalyst, and a collaborator. You understand cloud software delivery, tools, and processes that empower efficient and resilient delivery that adheres to top-notch development practices. You thrive in an environment with a strong mix of creativity and productivity. You are technologically curious and seek out opportunities to research emerging technologies and trends, standards, and products. Your eagerness and vision enable you to create and learn complex solutions. Your excellent communication and mentoring skills allow you to effectively articulate solutions to the team while bringing them up to speed, enabling all to make healthy contributions. In this role, you will: Design & Implementation (70%) Design, develop, unit test, implement, and document solutions for our development teams, including full stack applications based on React, TypeScript, and Node.js, while adhering to Agile, CI/CD, and DevOps best practices Provide visualizations that quickly gauge the overall end user experience and generate high-quality alerts Continuously develop the skills required to work as part of the agile team in a poly-skilled development environment Apply subject matter expertise in current technological capabilities such as cloud networking, API integrations, infrastructure resiliency, and cloud design Write code to automate the infrastructure lifecycle, create and support internal tools utilizing IaC, and use CLIs Partner with domain SMEs (Delivery Team Software Engineers, Security, Infrastructure, Network, Observability and Operations) to analyze the features and capabilities Work with technology leaders to understand business objectives and align architectures and cloud product offerings with those objectives Contribute to the development and growth of the Cloud Engineering Program through thought leadership, design, and implementation of tools and processes Participate in the Enterprise Architecture Review process Strategy & Communication (20%) Implement cloud-first architectural solutions and best practices Contribute to technology strategy and planning, conducting research on emerging technologies in support of systems development efforts and recommending technologies that will increase cost effectiveness and systems flexibility Participate in agile scrum ceremonies (Sprint Planning, Grooming, Daily SCRUM, Demo, Retro) and contribute to team deliverables Participate in peer reviews of software engineering artifacts Assist in the identification and resolution of production and production-like issues Team Coordination (10%) Mentor team members by designing and developing training materials to communicate the current and future infrastructure architecture, technology implementations, and software development practices Establish a great backup to cover for you during absences; Create and maintain supporting material to ensure they can perform effectively About You To qualify for this role, you must have: 5+ years of software development experience, including at least 2 years of recent experience with React, TypeScript, and/or Node.js Strong knowledge and experience with distributed cloud infrastructure, including AWS resources such as Lambda, SNS, SQS, S3, Step Functions, EC2, ECS, VPC, IAM, CloudWatch, DynamoDB Experience building event-driven cloud-based serverless applications, with technical knowledge of cloud computing, DevOps, and microservices Experience with Infrastructure as Code, CI/CD framework, immutable infrastructure, automation, orchestration, and other modern DevOps patterns Excellent communication and collaboration skills with an ability to present ideas in business-friendly and user-friendly language Demonstrated ability to develop and maintain good customer working relationships Exceptional analytical, conceptual, and problem-solving abilities Ability to prioritize and execute tasks in a high-pressure environment Additional nice-to-have: Experience building API's or other back-end services Experience with Grafana or similar data visualization tools All roles at College Board require: Authorization to work in the United States for any employer A passion for expanding educational and career opportunities and mission-driven work Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and a comfort learning and applying new digital tools independently and proactively. Clear and concise communication skills, written and verbal A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input. A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking. A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success. About Our Process Application review will begin immediately and will continue until the position is filled. This role is expected to accept applications for a minimum of 5 business days. While the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks. What We Offer At College Board, we offer more than just a paycheck-we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive. We're a self-sustaining nonprofit that believes in fair and competitive compensation, grounded in your qualifications, experience, impact, and the market. A Thoughtful Approach to Compensation The hiring range for this role is $150,000 - $163,000. Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at the College Board. We aim to make our best offer upfront-rooted in fairness, transparency, and market data. We adjust salaries by location to ensure fairness, no matter where you live. You'll have open, transparent conversations about compensation, benefits, and what it's like to work at College Board throughout your hiring process. Check out our careers page for more. #LI-MS1 #LI-REMOTE

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For over 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 21,000 academic institutions, publishers, and corporations use our services: Feedback Studio, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Turnitin, LLC is an equal opportunity employer- vets/disabled. Machine Learning is integral to the continued success of our company. Our product roadmap is exciting and ambitious. You will join a global team of curious, helpful, and independent scientists and engineers, united by a commitment to deliver cutting-edge, well-engineered Machine Learning systems. You will work closely with product and engineering teams across Turnitin to integrate Machine Learning into a broad suite of learning, teaching and integrity products. We are in a unique position to deliver Machine Learning used by hundreds of thousands of instructors teaching millions of students around the world. Your contributions will have global reach and scale. Billions of papers have been submitted to the Turnitin platform, and hundreds of millions of answers have been graded on the Gradescope and Examsoft platforms. Machine Learning powers our AI Writing detection system, gives automated feedback on student writing, investigates authorship of student writing, revolutionizes the creation and grading of assessments, and plays a critical role in many back-end processes. Responsibilities and Requirements We're an applied science group leaning towards modern Deep Learning. We expect our Senior Machine Learning Scientists to have a well-balanced set of skills, both in the Science as well as Software Engineering aspects of (Deep) Machine Learning. You will focus on developing novel and deployable ML models and solutions where no ready-made solution may be available. Therefore you need to be conversant enough with the mathematics of machine learning and deep neural networks such that you can construct novel model architectures, loss functions, training methods, training loops etc. You are also expected to keep abreast of the latest research advancements in AI and Deep Learning across modalities and apply those to your work. While we leverage ready-made training platforms, we also write our own training loops. Additionally, the models need to be directly deployable in our products, therefore, production level coding and software engineering proficiency is required. You may train large models (up to 100s of billions of parameters) therefore, ability to train on multiple GPUs and nodes and knowledge of the latest model training and inferencing advancements is necessary. Next, the models must perform well in production not only in terms of accuracy but also compute-cost. Delivering such software requires a sufficiently deep Computer Science background. Dataset exploration, generation (synthetic), design, construction and analysis, are a routine part of the job and may occupy a significant fraction of your time. Also, datasets can be large (billions of samples), therefore the ability to write parallel and efficient pipelines is a necessary skill. You will also be involved in code & model maintenance, code hardening (preparing the model and code for production pipelines), developing and staging demos and presenting your work within the company as well as via publications in peer reviewed venues (preferably A/A+ rated). Day-to-day, your responsibilities are to: * Research and develop production grade Machine Learning models as described above. Optimize models for scaled production usage. * Work with colleagues in the AI team, other Engineering teams, subject matter experts, Product Management, Marketing, Sales and Customer support to explore ongoing product issues, challenges and opportunities and then recommend innovative ML/AI based solutions. * Help out with ad-hoc one-off tasks as a team player within the AI team. * Work with subject matter experts to curate and generate optimal datasets following responsible data collection and model maintenance practices. Explore and access SQL, no-SQL and web data and write efficient parallel pipelines. Review and design datasets to ensure data quality. * Investigate weaknesses of models in production and work on pragmatic solutions. * Utilize, adopt, and fine-tune off the shelf models, including LLMs exposed via API (through prompt engineering and agents) and locally hosting LMs and other foundation models. * Stay current in the field - read research papers, experiment with new architectures and LLMs, and share your findings. * Write clean, efficient, and modular code with automated tests and appropriate documentation. * Stay up to date with technology and platforms, make good technological choices, and be able to explain them to the organization. * Work with downstream teams to productionize your work and ensure that it makes into a product release. * Communicate insights, as well as the behavior and limitations of models, to peers, subject matter experts, and product owners. * Present and publish your work. Required Qualifications: * Master's degree or PhD in Computer Science, Electrical Engineering, AI, Machine Learning, applied math or related field or outstanding previous achievements demonstrating excellence in Deep Machine Learning, Computer Science and Software Engineering. * At least 5 years of industry experience in Machine / Deep Learning (we use the python ecosystem for ML), Computer Science and Software Engineering. * A strong understanding of the math and theory behind machine learning and deep learning is a prerequisite. * Academic publications in peer reviewed conferences or journals related to Machine Learning - preferably A/A+ rated such as NeurIPS, ICML, ICLR, AAAI, TMLR, JMLR, IJCAI, ICANN, KDD, ACL, EMNLP, NAACL, COLING, CVPR, ICCV, ECCV, IEEE etc. * Machine / Deep Learning development skills, including popular platforms (we use AWS SageMaker, Hugging Face, Transformers, PyTorch, PyTorch Lightning, Ray, scikit-learn, Jupyter, Weights & Biases etc.). * An understanding of Language Models, using and training / fine-tuning and a familiarity with industry-standard LM families. * Excellent communication and teamwork skills. * Fluent in written and spoken English. Would be a plus: * We're an applied science group, therefore Software development proficiency is a requirement. Experience working with text data to build Deep Learning and ML models, both supervised and unsupervised. Experience with deep learning in other modalities such as vision and speech would be a strong bonus. * A Computer Science educational background is preferred as opposed to statistics or pure mathematics. * Familiarity in building front-ends (Gradio, Streamlit, Dash or more standard React, Javascript, Flask) for simple demos, POCs and prototypes. * Experience with advanced prompting / agentic-systems and fine-tuning or training an LLM, using industry accepted platforms. * Showcase previous work (e.g. via a website, presentation, open source code). * Familiarity in coding for at-scale production, ranging from best practices to building back-end API services or stand-alone libraries. * Essential dev-ops skills (we use Docker, AWS EC2/Batch/Lambda). The expected annual base salary range for this position is: $111,000/year to $185,000/year. This position is bonus eligible / commission-based. As a Remote-First company, actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered. Total Rewards @ Turnitin Turnitin maintains a Total Rewards package that is competitive within the local job market. People tend to think about their Total Rewards monetarily - solely as regular pay plus bonus or commission. This is what they earn in exchange for what they do. However, Turnitin delivers more than just these components. Beyond the intrinsic rewards of unleashing your potential to positively impact global education, and thriving in an organization that is free of politics and full of humble, inclusive and collaborative teammates, the extrinsic rewards at Turnitin include generous time off and health and wellness programs that offer choice and flexibility and provide a safety net for the challenges that life presents from time to time. Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do. * Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do. * Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so. * Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors. * Action & Ownership - We have a bias toward action and empower teammates to make decisions. * One Team - We strive to break down silos, collaborate effectively, and celebrate each other's successes. * Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education. Global Benefits * Remote First Culture * Health Care Coverage* * Education Reimbursement* * Competitive Paid Time Off * 4 Self-Care Days per year * National Holidays* * 2 Founder Days + Juneteenth Observed * Paid Volunteer Time* * Charitable contribution match* * Monthly Wellness or Home Office Reimbursement* * Access to Modern Health (mental health platform) * Parental Leave* * Retirement Plan with match/contribution* * varies by country Seeing Beyond the Job Ad At Turnitin, we recognize it's unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you're willing to learn and evolve alongside us, join our team! Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Pearson VUE (******************* is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world's most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO). Pearson VUE offers a great environment to start or grow your career, we are now hiring for a part time Test Administrator to join our team in Dover, DE (1012 College Blvd.) Starting pay is $17.75 per hour + eligible for accrued paid sick time. Learn more at ********************************************* Responsibilities The Test Administrator position is responsible for providing a secure exam delivery and superior customer service in a comfortable friendly environment. In this position, you will be required to: Comply with all testing procedures and strictly adhere to company policies using careful judgment Check in testing candidates, verify identification, and explain the exam process Proctor / invigilate candidates while testing Troubleshoot with internal departments to fix technical issues Complete light housekeeping duties such as vacuuming the floors and sanitizing keyboards after each candidate has finished their examination Other duties as assigned Schedule Requirements Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts any day - Monday through Saturday - between the hours of 7:15 am and 8:30 pm, and about 2 Saturdays per month. Sunday shifts would be infrequent, but a possibility if the need arises. Candidate must be open to flexible scheduling. This is strictly a part-time position and will remain as such, 10-19 hours per week, with an expectation to work more hours if needed. Schedules are available at least 2 weeks in advance. Qualifications High school diploma or equivalent is required. Minimum of 1 year customer service experience is preferred. Experience proctoring or invigilating exams is highly preferred. Must be flexible in work hours and days. Beginner to intermediate experience in Microsoft Office (Word, Excel, and Outlook). Must be able to sit for long periods of time and also escort candidates to and from testing room. Must be able to bend, stoop and lift up to 20 lbs with reasonable accommodation. Must be comfortable in a quiet testing environment, able to hear soft voices, and see details from a distance.

College Board - Digital Product 100% Remote, aligned to working core EST hours About the Team The Digital Product team is driving the evolution of College Board's digital assessment experience. As AI reshapes education, we are preparing students for the future by ensuring our digital assessments remain secure, meaningful, and reflective of the knowledge and skills needed to thrive in an AI-enabled world. At the heart of this strategic work, we are a collaborative group of product leaders, strategists, and innovators reimagining how digital assessments are delivered and experienced. Our work spans the full product lifecycle, from discovery and design to delivery and continuous improvement. We partner across the organization to ensure every solution we build improves outcomes for students, educators, and institutions. Every year, our platform delivers assessments to millions of students worldwide, providing opportunities that shape futures and open doors. Together, we are transforming College Board's trusted assessment platform into a next-generation digital assessment experience that is secure, user-centered, and built to evolve with the future of learning and assessment. About the Opportunity As a Senior Product Manager, Digital Assessment Platforms, you are a strategic and outcome-driven product leader who thrives in complexity, embraces iteration, and grounds every decision in evidence. You're energized by building new products and experiences from the ground up, and by reimagining how digital assessments can meet emerging educational needs in an AI-enabled world. In this role, you will define strategy, guide iterative development across multiple product teams, and deliver secure, scalable solutions that advance College Board's digital assessment experience and improve outcomes for students, educators, and institutions. In this role, you will: Define and Drive Product Strategy and Vision (50%) Establish a clear strategy for your part of the digital assessment platform that delivers measurable improvements for students and educators while aligning with College Board's strategy. Create and maintain a product roadmap that translates vision into a sequence of priorities so that short-term improvements and long-term investments are balanced effectively. Identify and prioritize opportunities from research and market insights to ensure the roadmap delivers the highest-value outcomes aligned to user needs and market opportunities. Look for opportunities to leverage AI in our product designs to streamline workflows, improve efficiency, and enhance the user experience so that interactions with the platform are more intuitive and seamless. Align cross-functional teams and stakeholders around the roadmap so that priorities are executed cohesively and with maximum impact. Lead Iterative Product Development (30%) Collaborate with designers and product managers to develop early prototypes and user flows so that solutions can be tested and refined before significant investment. Lead discovery experiments and rapid learning cycles with end users so that insights from early prototypes and pilots are validated with users before scaling ensuring that every product decision is grounded in evidence. Translate validated insights into clear hypotheses and iterative experiments so that product teams consistently build capabilities that address the highest priority user and market needs. Drive roadmap execution through continuous learning, prioritization by impact, and cross-team alignment to ensure timely delivery of the highest-impact features and outcomes. Ensure each release advances usability, scalability, and security with measurable gains in performance and satisfaction through data-driven iteration. Maintain a continuous improvement cycle using analytics and feedback so that roadmap updates are evidence-based, not assumption-driven. Communicate Value and Progress to Leadership (20%) Provide clear, outcome-focused updates to internal and external audiences that communicate measurable impact, share insights, and demonstrate how roadmap delivery advances College Board's strategic goals. Engage directly with external users, partners, and institutions to communicate product vision, gather feedback, and build alignment on future priorities. Build confidence with leaders, partners, end users and stakeholders by connecting product decisions to measurable results and long-term impact. Serve as a thought partner on the opportunities and challenges of AI in education so that College Board continues to innovate in ways that improve efficiency and user experience. What Success Looks Like Clear, measurable outcomes are defined and achieved across multiple product components, improving key metrics such as adoption, usability, and reliability. Product decisions are consistently grounded in evidence from user insights, data analysis, and experimentation including prototypes and pilots. Delivered solutions drive measurable improvements in educator efficiency, student usability, reliability, and security. Leadership views you as a trusted thought partner who influences both product direction and organizational strategy. The digital assessment experience continues to demonstrate measurable gains in user trust, engagement, and institutional value, strengthening College Board's reputation as the leader in secure, AI-aware innovation. About You To qualify for this role, you must have: 10+ years of product management or related experience, with a proven track record leading products within SaaS enterprise platforms Deep understanding of secure, large-scale, and complex systems; experience in assessments or educational technology is a strong plus. Experience leading greenfield or high-complexity initiatives from discovery to launch. A proven ability to define product vision and strategy, deliver complex products, and drive measurable user outcomes. Skill in translating research and data into prioritized roadmaps and clear success metrics. Experience with iterative product development and in guiding product managers and cross-functional teams through execution. Exceptional written and verbal communication skills with the ability to produce clear, concise communications that build shared understanding and alignment. Strong collaboration and leadership skills, with the ability to influence and align diverse stakeholders across technical and non-technical teams. Familiarity with AI-enabled tools, automation, or UX-focused applications of AI (preferred). The ability to travel 5-7 times a year to College Board offices or on behalf of College Board business. All roles at College Board require: A passion for expanding educational and career opportunities and mission-driven work Authorization to work in the United States for any employer Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and a comfort learning and applying new digital tools independently and proactively. Clear and concise communication skills, written and verbal A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input. A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking. A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success. About Our Process Application review will begin immediately and will continue until the position is filled. This role is expected to accept applications for a minimum of 5 business days. While the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks. What We Offer At College Board, we offer more than just a paycheck-we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive. We're a self-sustaining nonprofit that believes in fair and competitive compensation, grounded in your qualifications, experience, impact, and the market. A Thoughtful Approach to Compensation The hiring range for this role is $120,000 - $190,000. Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at the College Board. We aim to make our best offer upfront-rooted in fairness, transparency, and market data. We adjust salaries by location to ensure fairness, no matter where you live. You'll have open, transparent conversations about compensation, benefits, and what it's like to work at College Board throughout your hiring process. Check out our careers page for more. #LI-MS1 #LI-REMOTE

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Turnitin products are used by educational institutions and certification and licensing programs to uphold integrity and increase learning performance, and by students and professionals to do their best, original work. Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Job Description Turnitin is seeking a Frontend Engineer with strong expertise in modern frontend technologies such as web components, React, and microfrontends. This role is ideal for engineers passionate about designing and delivering intuitive, high-performing, and reliable user interfaces that support our award-winning educational platform. As a core contributor to our product development team, you will play a critical role in shaping the user experience of both existing and new applications. You will collaborate closely with backend engineers, designers, and product managers to create scalable and engaging solutions that meet the needs of educators and students worldwide. Responsibilities: Component Development: Design, develop, and maintain highly efficient, reusable, and scalable web components using Stencil.js, TypeScript, Angular, and React. Build modular and reusable UI components to ensure consistency and maintainability across projects. Architecture & Best Practices: Establish and enforce best practices for system design, including accessibility (WCAG compliance), performance optimization, and responsive design. Collaborate with the team to define the architecture of the design system or component. Integration & Collaboration: Ensure seamless integration of web components into various applications, particularly within Angular/React projects. Work closely with backend engineers to design APIs that enable efficient data flow and interaction with frontend components. Code Quality & Standards: Write clean, maintainable, and well-documented code, adhering to modern standards and practices. Perform regular code reviews and ensure adherence to best practices and coding standards. Testing & Debugging: Create robust unit and integration tests. Debug and resolve performance bottlenecks and other frontend issues. Collaboration & Mentorship: Work closely with designers and product managers to understand requirements and provide technical insights during the planning phase. Mentor junior frontend engineers, sharing knowledge on web components, Stencil.js, TypeScript, Angular, and React. Performance Optimization: Continuously improve the performance of frontend applications, ensuring compatibility with various browsers and platforms. Optimize assets and rendering pipelines for faster load times and better user experience. Documentation & Support: Create comprehensive documentation for the developed reusable components, including usage guidelines and examples. Provide technical support to teams integrating the components into their projects. Continuous Learning: Stay up-to-date with emerging frontend technologies. Proactively suggest improvements to existing tooling, frameworks, or processes to enhance team efficiency and product quality. Cross-functional Collaboration: Collaborate with DevOps to streamline CI/CD processes for frontend builds and deployments. Ensure smooth handoff of frontend deliverables to QA and collaborate on addressing issues during testing. Qualifications Essential Qualifications, Skills, and Knowledge/Experience 10+ years of professional experience in frontend development, with at least 2 years working on web components and Angular/React projects; building micro-frontends. Demonstrated experience in building and maintaining reusable libraries and design systems used across multiple projects. Deep understanding of TypeScript, including advanced types, generics, and best practices for scalable codebases. Extensive experience with HTML5, CSS3, and modern JavaScript (ES6+). Experience with unit testing, integration testing, and frameworks like Jest, React Testing Library, or similar tools. Strong debugging skills for browser-based issues and performance optimizations. Knowledge of frontend performance best practices, including rendering optimization, lazy loading, and asset management. Experience with modern build tools like esbuild, Rollup, or Vite. Proficiency with version control systems like Git. Understanding of accessibility standards (e.g., WCAG) and responsive design principles. Proven experience collaborating effectively with designers, product managers, and backend teams across geographically distributed time zones, including Europe and the USA, to deliver seamless and cohesive user experiences. Strong communication skills; ability to articulate technical concepts and collaborate effectively. Familiarity with integrating frontend builds into CI/CD pipelines, specifically using GitHub Actions. Preferred Qualifications, Skills, and Knowledge/Experience Understanding or experience with backend technologies Knowledge of Progressive Web Apps (PWAs) and modern browser APIs. Expertise in web components development using Stencil.js or similar frameworks. Familiarity with tools like Storybook for component documentation. Experience working with Agile/Scrum teams. Additional Information The expected annual base salary range for this position is: $126,525/year to $210,875/year. This position is bonus eligible / commission-based. Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered. Total Rewards @ Turnitin At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they're only part of the value you receive in exchange for your work. Beyond compensation, you'll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You'll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates. In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life's challenges. You'll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being. Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do. Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do. Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe. Integrity: Integrity is the heartbeat of Turnitin-it is the core of our products, the way we treat each other, and how we work with our customers and vendors. Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it's hard. One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes. Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world. Global Benefits Remote First Culture Health Care Coverage Education Reimbursement*Competitive Paid Time Off Self-Care Days National Holidays 2 Founder Days + Juneteenth Observed Paid Volunteer Time Off Charitable Contribution Match Monthly Wellness or Home Office Reimbursement Access to Employee Assistance Program (mental health platform) Parental Leave Retirement Plan with match/contribution Seeing Beyond the Job Ad At Turnitin, we recognize it's unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you're willing to learn and unleash your potential alongside us, join our team! Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For over 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 21,000 academic institutions, publishers, and corporations use our services: Feedback Studio, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Turnitin, LLC is an equal opportunity employer- vets/disabled. Job Description Machine Learning is integral to the continued success of our company. Our product roadmap is exciting and ambitious. You will join a global team of curious, helpful, and independent scientists and engineers, united by a commitment to deliver cutting-edge, well-engineered Machine Learning systems. You will work closely with product and engineering teams across Turnitin to integrate Machine Learning into a broad suite of learning, teaching and integrity products. We are in a unique position to deliver Machine Learning used by hundreds of thousands of instructors teaching millions of students around the world. Your contributions will have global reach and scale. Billions of papers have been submitted to the Turnitin platform, and hundreds of millions of answers have been graded on the Gradescope and Examsoft platforms. Machine Learning powers our AI Writing detection system, gives automated feedback on student writing, investigates authorship of student writing, revolutionizes the creation and grading of assessments, and plays a critical role in many back-end processes. Responsibilities and Requirements We're an applied science group leaning towards modern Deep Learning. We expect our Senior Machine Learning Scientists to have a well-balanced set of skills, both in the Science as well as Software Engineering aspects of (Deep) Machine Learning. You will focus on developing novel and deployable ML models and solutions where no ready-made solution may be available. Therefore you need to be conversant enough with the mathematics of machine learning and deep neural networks such that you can construct novel model architectures, loss functions, training methods, training loops etc. You are also expected to keep abreast of the latest research advancements in AI and Deep Learning across modalities and apply those to your work. While we leverage ready-made training platforms, we also write our own training loops. Additionally, the models need to be directly deployable in our products, therefore, production level coding and software engineering proficiency is required. You may train large models (up to 100s of billions of parameters) therefore, ability to train on multiple GPUs and nodes and knowledge of the latest model training and inferencing advancements is necessary. Next, the models must perform well in production not only in terms of accuracy but also compute-cost. Delivering such software requires a sufficiently deep Computer Science background. Dataset exploration, generation (synthetic), design, construction and analysis, are a routine part of the job and may occupy a significant fraction of your time. Also, datasets can be large (billions of samples), therefore the ability to write parallel and efficient pipelines is a necessary skill. You will also be involved in code & model maintenance, code hardening (preparing the model and code for production pipelines), developing and staging demos and presenting your work within the company as well as via publications in peer reviewed venues (preferably A/A+ rated). Day-to-day, your responsibilities are to: Research and develop production grade Machine Learning models as described above. Optimize models for scaled production usage. Work with colleagues in the AI team, other Engineering teams, subject matter experts, Product Management, Marketing, Sales and Customer support to explore ongoing product issues, challenges and opportunities and then recommend innovative ML/AI based solutions. Help out with ad-hoc one-off tasks as a team player within the AI team. Work with subject matter experts to curate and generate optimal datasets following responsible data collection and model maintenance practices. Explore and access SQL, no-SQL and web data and write efficient parallel pipelines. Review and design datasets to ensure data quality. Investigate weaknesses of models in production and work on pragmatic solutions. Utilize, adopt, and fine-tune off the shelf models, including LLMs exposed via API (through prompt engineering and agents) and locally hosting LMs and other foundation models. Stay current in the field - read research papers, experiment with new architectures and LLMs, and share your findings. Write clean, efficient, and modular code with automated tests and appropriate documentation. Stay up to date with technology and platforms, make good technological choices, and be able to explain them to the organization. Work with downstream teams to productionize your work and ensure that it makes into a product release. Communicate insights, as well as the behavior and limitations of models, to peers, subject matter experts, and product owners. Present and publish your work. Qualifications Required Qualifications: Master's degree or PhD in Computer Science, Electrical Engineering, AI, Machine Learning, applied math or related field or outstanding previous achievements demonstrating excellence in Deep Machine Learning, Computer Science and Software Engineering. At least 5 years of industry experience in Machine / Deep Learning (we use the python ecosystem for ML), Computer Science and Software Engineering. A strong understanding of the math and theory behind machine learning and deep learning is a prerequisite. Academic publications in peer reviewed conferences or journals related to Machine Learning - preferably A/A+ rated such as NeurIPS, ICML, ICLR, AAAI, TMLR, JMLR, IJCAI, ICANN, KDD, ACL, EMNLP, NAACL, COLING, CVPR, ICCV, ECCV, IEEE etc. Machine / Deep Learning development skills, including popular platforms (we use AWS SageMaker, Hugging Face, Transformers, PyTorch, PyTorch Lightning, Ray, scikit-learn, Jupyter, Weights & Biases etc.). An understanding of Language Models, using and training / fine-tuning and a familiarity with industry-standard LM families. Excellent communication and teamwork skills. Fluent in written and spoken English. Would be a plus: We're an applied science group, therefore Software development proficiency is a requirement. Experience working with text data to build Deep Learning and ML models, both supervised and unsupervised. Experience with deep learning in other modalities such as vision and speech would be a strong bonus. A Computer Science educational background is preferred as opposed to statistics or pure mathematics. Familiarity in building front-ends (Gradio, Streamlit, Dash or more standard React, Javascript, Flask) for simple demos, POCs and prototypes. Experience with advanced prompting / agentic-systems and fine-tuning or training an LLM, using industry accepted platforms. Showcase previous work (e.g. via a website, presentation, open source code). Familiarity in coding for at-scale production, ranging from best practices to building back-end API services or stand-alone libraries. Essential dev-ops skills (we use Docker, AWS EC2/Batch/Lambda). Additional Information The expected annual base salary range for this position is: $111,000/year to $185,000/year. This position is bonus eligible / commission-based. As a Remote-First company, actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered. Total Rewards @ Turnitin Turnitin maintains a Total Rewards package that is competitive within the local job market. People tend to think about their Total Rewards monetarily - solely as regular pay plus bonus or commission. This is what they earn in exchange for what they do. However, Turnitin delivers more than just these components. Beyond the intrinsic rewards of unleashing your potential to positively impact global education, and thriving in an organization that is free of politics and full of humble, inclusive and collaborative teammates, the extrinsic rewards at Turnitin include generous time off and health and wellness programs that offer choice and flexibility and provide a safety net for the challenges that life presents from time to time. Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do. Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do. Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so. Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors. Action & Ownership - We have a bias toward action and empower teammates to make decisions. One Team - We strive to break down silos, collaborate effectively, and celebrate each other's successes. Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education. Global Benefits Remote First Culture Health Care Coverage* Education Reimbursement* Competitive Paid Time Off 4 Self-Care Days per year National Holidays* 2 Founder Days + Juneteenth Observed Paid Volunteer Time* Charitable contribution match* Monthly Wellness or Home Office Reimbursement* Access to Modern Health (mental health platform) Parental Leave* Retirement Plan with match/contribution* * varies by country Seeing Beyond the Job Ad At Turnitin, we recognize it's unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you're willing to learn and evolve alongside us, join our team! Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Turnitin products are used by educational institutions and certification and licensing programs to uphold integrity and increase learning performance, and by students and professionals to do their best, original work. Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Job Description Are you the one who bridges the chasm between "business outcomes" and "database migrations"? Do you dream in user stories and wake up to prioritize technical debt? Do you believe the how is just as important as the what? Are you interested in how technology will drive the future of education? Then ditch the daily triage routine and join our high-velocity ed-tech engineering organization as Turnitin's first Sr. Technical Product Owner (TPO)! The Engineering Plan team manages the plan and build functions for our products, and we need a seasoned TPO to be the technical conscience and execution powerhouse for a core product which spans multiple engineering teams. This isn't just about managing a queue; it's about driving the technical roadmap that ensures our product meets customer needs and stays resilient for years to come. This person will work closely with multiple teams in both Product and Engineering from across different time zones and countries to ensure technical execution is on track. Turnitin supports a strong work life balance by providing a fully remote working environment; we focus on hunger for delivering for our customers versus the hours we work. Your Quest: Technical Strategy & Execution You will be the vital link, the glue, and the primary translator across our cross-functional teams. Technical Expertise & Strategy (The Architect's Mind) System Deep Dive: Master the technical aspects of assigned domain, including system architecture, service mesh, and infrastructure components. You'll contribute to the technical strategy and roadmap, ensuring technical choices align with long-term product health. Technical Health Champion: Directly partner with Engineering Leaders to balance new feature delivery with the critical work of system maintenance, security, and performance tuning. You are the voice advocating for proactive technical health. Process Ninja: Analyze existing engineering workflows, identifying bottlenecks and proposing improvements to optimize the plan and build phases of our delivery pipeline. Collaboration & Alignment (The Diplomat's Touch) Product Translation: Work with multiple Product Manager(s), each managing a business feature roadmap, to translate their collective strategic vision (e.g., "Narrative: We must launch Feature X") into measurable, outcome-based technical epics. Inter-Roadmap Conflict Resolution: Proactively identify and resolve conflicts or resource contention arising from competing demands across different Product Managers' feature roadmaps. Scope Whisperer: Advise PMs on scope trade-offs and technical feasibility, using data on team capacity, system dependencies, and risk to drive difficult prioritization conversations across product lines. Delivery Visibility: Stay deeply informed on development status and execution detail, empowering the Product Manager(s) with line-of-sight on delivery targets for the features relying on your engineering team. Dependency Czar: Take the lead on cross-team coordination, proactively managing and resolving technical and functional dependencies across Engineering, DevOps, and QA to free Engineering Leaders and boost team velocity. Backlog & Agile Leadership (The Delivery Dynamo) Backlog Ownership: Own the team's technical backlog, meticulously synchronizing the work with the team's capacity in partnership with Engineering Leaders. Story Mastery: Partner with Technical Lead(s) to break down complex epics into technically feasible, well-designed stories with crystal-clear acceptance criteria. Risk & Debt Manager: Rely on your Tech Leads to surface technical risks and debt, and then execute the strategy to prioritize, schedule, and resolve them within the development cycle. Priority Management: Support the Technical Lead(s) in ensuring the team stays focused by managing and communicating changes in work priority, often resulting from negotiations with the multiple PMs. Agile Conductor: Lead the technical aspects of all Agile events (especially refinement and planning) to ensure the team is focused, technically aligned, and protected from priority shifts. Qualifications What You Bring to the Table Experience: 5+ years of progressive experience as a Technical Product Owner, Sr. Technical Analyst, or a former Technical Lead/Engineer who transitioned into product management. Complex Stakeholder Management: Proven experience managing prioritization and expectations when supporting multiple Product Managers or product lines simultaneously. Technical Acumen (Non-Negotiable): You must be able to read, understand, and discuss system architecture diagrams, API specifications (REST/gRPC), database schemas, and the principles of CI/CD. Deep Domain Knowledge: Expertise in managing products built on modern software stacks (e.g., microservices, cloud platforms like AWS/Azure/GCP, containerization via Docker/Kubernetes). Data Fluency: Comfortable querying data (basic SQL proficiency is a huge plus) to validate assumptions and measure the impact of technical improvements. Tooling Mastery: Command of Jira (or similar tools) for complex backlog management, dependency tracking, road mapping, and reporting. Preferred Qualifications Experience with a specific industry or software domain relevant to the company. Certifications such as A-CSPO/CSP-PO, PMI-PBA, PMI-ACP, CBAP, or similar. Certifications in Cloud or other modern technology concepts. Experience with DevOps practices and tools. Experience or certifications with industry standard frameworks such as SAFe, ITIL, COBIT. If you're ready to dive deep into the tech, champion engineering excellence, and be the person who understands both the business and the binary, we want to hear from you! Additional Information The expected annual base salary range for this position is: $112,000/year to $168,000/year . This position is bonus eligible / commission-based. Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered. Total Rewards @ Turnitin At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they're only part of the value you receive in exchange for your work. Beyond compensation, you'll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You'll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates. In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life's challenges. You'll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being. Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do. Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do. Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe. Integrity: Integrity is the heartbeat of Turnitin-it is the core of our products, the way we treat each other, and how we work with our customers and vendors. Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it's hard. One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes. Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world. Global Benefits Remote First Culture Health Care Coverage Education Reimbursement*Competitive Paid Time Off Self-Care Days National Holidays 2 Founder Days + Juneteenth Observed Paid Volunteer Time Off Charitable Contribution Match Monthly Wellness or Home Office Reimbursement Access to Employee Assistance Program (mental health platform) Parental Leave Retirement Plan with match/contribution Seeing Beyond the Job Ad At Turnitin, we recognize it's unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you're willing to learn and unleash your potential alongside us, join our team! Turnitin, LLC is an Equal Opportunity Employer- vets/disabled.

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For over 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 21,000 academic institutions, publishers, and corporations use our services: Feedback Studio, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Turnitin, LLC is an equal opportunity employer- vets/disabled. Job Description Customer Success Manager: Manages a portfolio of complex clients, handling contract renewals, complex escalations, and account growth. Builds strong relationships with decision-makers to scale accounts. Mentors and supports team members. Ensures customers get the most value from solutions, retaining them and growing usage and adoption. Responsibilities: Manages a portfolio of complex/larger value key accounts, ensuring client success and satisfaction. Partners closely with customers to understand their pain points, business needs, and objectives, and to sell the value of Tii products. Provides robust expert support and advice about Tii products, features, and opportunities, enabling client accounts to grow. Collaborates to ensure clients renew with an appropriate price uplift and preferably with upsell opportunities. Effectively communicates the value proposition of Tii products and services to clients. Works with all members of the GTM team to analyze client data, identify growth opportunities, and prepare plans to address issues and realize growth opportunities. Passes proactive feedback about products/features/problems from clients to internal stakeholders, representing the voice of the client. Works with all members of the GTM team to ensure Tii are building and maintaining strong, long-lasting customer relationships. Executes a strategic plan to expand the customer base from within the existing accounts managed. Liaises closely with Sales/T&I Teams to take a hand-over on key accounts, ensuring a seamless service experience for the client. Works closely with Marketing regarding the communication and lead generation events required in the market/area. Ensures that all internal systems, processes, and ways of working are fully completed timely and diligently, in line with company standards. Communicates effectively between the Client/Customer and Product teams, and documents Client/customer requests appropriately. Strong team player, Coaches, advises, and supports Sales team members, acting as a mentor or a buddy to other members of the team. Tracks own performance, provides general data and reports, and updates as required. Generates referral leads for the Sales team through customer networks and relationship building. Actively progresses own personal development. Qualifications 3 plus years of related work experience Tii Elements: Relationship Building Curiosity Accountability Educator Additional Information The expected annual base salary range for the Customer Success Manager position is: $69,930/year to $116,550/year. The expected annual base salary range for the Associate Customer Success Manager position is: $54,000/year to $90,000/year. The positions are bonus eligible/commission-based. As a Remote-First company, actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered. Total Rewards @ Turnitin Turnitin maintains a Total Rewards package that is competitive within the local job market. People tend to think about their Total Rewards monetarily - solely as regular pay plus bonus or commission. This is what they earn in exchange for what they do. However, Turnitin delivers more than just these components. Beyond the intrinsic rewards of unleashing your potential to positively impact global education, and thriving in an organization that is free of politics and full of humble, inclusive and collaborative teammates, the extrinsic rewards at Turnitin include generous time off and health and wellness programs that offer choice and flexibility and provide a safety net for the challenges that life presents from time to time. Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do. Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do. Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so. Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors. Action & Ownership - We have a bias toward action and empower teammates to make decisions. One Team - We strive to break down silos, collaborate effectively, and celebrate each other's successes. Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education. Global Benefits Remote First Culture Health Care Coverage* Education Reimbursement* Competitive Paid Time Off 4 Self-Care Days per year National Holidays* 2 Founder Days + Juneteenth Observed Paid Volunteer Time* Charitable contribution match* Monthly Wellness or Home Office Reimbursement* Access to Modern Health (mental health platform) Parental Leave* Retirement Plan with match/contribution* * varies by country Seeing Beyond the Job Ad At Turnitin, we recognize it's unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you're willing to learn and evolve alongside us, join our team! Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Turnitin products are used by educational institutions and certification and licensing programs to uphold integrity and increase learning performance, and by students and professionals to do their best, original work. Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Turnitin is seeking a Frontend Engineer with strong expertise in modern frontend technologies such as web components, React, and microfrontends. This role is ideal for engineers passionate about designing and delivering intuitive, high-performing, and reliable user interfaces that support our award-winning educational platform. As a core contributor to our product development team, you will play a critical role in shaping the user experience of both existing and new applications. You will collaborate closely with backend engineers, designers, and product managers to create scalable and engaging solutions that meet the needs of educators and students worldwide. Responsibilities: * Component Development: * Design, develop, and maintain highly efficient, reusable, and scalable web components using Stencil.js, TypeScript, Angular, and React. * Build modular and reusable UI components to ensure consistency and maintainability across projects. * Architecture & Best Practices: * Establish and enforce best practices for system design, including accessibility (WCAG compliance), performance optimization, and responsive design. * Collaborate with the team to define the architecture of the design system or component. * Integration & Collaboration: * Ensure seamless integration of web components into various applications, particularly within Angular/React projects. * Work closely with backend engineers to design APIs that enable efficient data flow and interaction with frontend components. * Code Quality & Standards: * Write clean, maintainable, and well-documented code, adhering to modern standards and practices. * Perform regular code reviews and ensure adherence to best practices and coding standards. * Testing & Debugging: * Create robust unit and integration tests. * Debug and resolve performance bottlenecks and other frontend issues. * Collaboration & Mentorship: * Work closely with designers and product managers to understand requirements and provide technical insights during the planning phase. * Mentor junior frontend engineers, sharing knowledge on web components, Stencil.js, TypeScript, Angular, and React. * Performance Optimization: * Continuously improve the performance of frontend applications, ensuring compatibility with various browsers and platforms. * Optimize assets and rendering pipelines for faster load times and better user experience. * Documentation & Support: * Create comprehensive documentation for the developed reusable components, including usage guidelines and examples. * Provide technical support to teams integrating the components into their projects. * Continuous Learning: * Stay up-to-date with emerging frontend technologies. * Proactively suggest improvements to existing tooling, frameworks, or processes to enhance team efficiency and product quality. * Cross-functional Collaboration: * Collaborate with DevOps to streamline CI/CD processes for frontend builds and deployments. * Ensure smooth handoff of frontend deliverables to QA and collaborate on addressing issues during testing. Essential Qualifications, Skills, and Knowledge/Experience * 10+ years of professional experience in frontend development, with at least 2 years working on web components and Angular/React projects; building micro-frontends. * Demonstrated experience in building and maintaining reusable libraries and design systems used across multiple projects. * Deep understanding of TypeScript, including advanced types, generics, and best practices for scalable codebases. * Extensive experience with HTML5, CSS3, and modern JavaScript (ES6+). * Experience with unit testing, integration testing, and frameworks like Jest, React Testing Library, or similar tools. * Strong debugging skills for browser-based issues and performance optimizations. * Knowledge of frontend performance best practices, including rendering optimization, lazy loading, and asset management. * Experience with modern build tools like esbuild, Rollup, or Vite. * Proficiency with version control systems like Git. * Understanding of accessibility standards (e.g., WCAG) and responsive design principles. * Proven experience collaborating effectively with designers, product managers, and backend teams across geographically distributed time zones, including Europe and the USA, to deliver seamless and cohesive user experiences. * Strong communication skills; ability to articulate technical concepts and collaborate effectively. * Familiarity with integrating frontend builds into CI/CD pipelines, specifically using GitHub Actions. Preferred Qualifications, Skills, and Knowledge/Experience * Understanding or experience with backend technologies * Knowledge of Progressive Web Apps (PWAs) and modern browser APIs. * Expertise in web components development using Stencil.js or similar frameworks. * Familiarity with tools like Storybook for component documentation. * Experience working with Agile/Scrum teams. The expected annual base salary range for this position is: $126,525/year to $210,875/year. This position is bonus eligible / commission-based. Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered. Total Rewards @ Turnitin At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they're only part of the value you receive in exchange for your work. Beyond compensation, you'll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You'll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates. In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life's challenges. You'll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being. Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do. * Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do. * Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe. * Integrity: Integrity is the heartbeat of Turnitin-it is the core of our products, the way we treat each other, and how we work with our customers and vendors. * Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it's hard. * One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes. * Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world. Global Benefits * Remote First Culture * Health Care Coverage * Education Reimbursement*Competitive Paid Time Off * Self-Care Days * National Holidays * 2 Founder Days + Juneteenth Observed * Paid Volunteer Time Off * Charitable Contribution Match * Monthly Wellness or Home Office Reimbursement * Access to Employee Assistance Program (mental health platform) * Parental Leave * Retirement Plan with match/contribution Seeing Beyond the Job Ad At Turnitin, we recognize it's unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you're willing to learn and unleash your potential alongside us, join our team! Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For over 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 21,000 academic institutions, publishers, and corporations use our services: Feedback Studio, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Turnitin, LLC is an equal opportunity employer- vets/disabled. Job Description Machine Learning is integral to the continued success of our company. Our product roadmap is exciting and ambitious. You will join a global team of curious, helpful, and independent scientists and engineers, united by a commitment to deliver cutting-edge, well-engineered Machine Learning systems. You will work closely with product and engineering teams across Turnitin to integrate Machine Learning into a broad suite of learning, teaching and integrity products. We are in a unique position to deliver Machine Learning used by hundreds of thousands of instructors teaching millions of students around the world. Your contributions will have global reach and scale. Billions of papers have been submitted to the Turnitin platform, and hundreds of millions of answers have been graded on the Gradescope and Examsoft platforms. Machine Learning powers our AI Writing detection system, gives automated feedback on student writing, investigates authorship of student writing, revolutionizes the creation and grading of assessments, and plays a critical role in many back-end processes. Responsibilities and Requirements: We expect Senior Machine Learning Scientists to be versatile and have a well-balanced set of skills. You will focus on model training and maintenance with significant capacity for research (developing novel model architectures), dataset construction, and model hardening (preparing the model and code for production pipelines). Day-to-day, your responsibilities are to: Work with subject matter experts and product owners to determine what questions should be asked and what questions can be answered. Work with subject matter experts to curate, generate, and annotate data, and create optimal datasets following responsible data collection and model maintenance practices. Answer questions and make trainable datasets from raw data, using efficient SQL queries and scripting languages, visualizing when necessary. Develop and tune Machine Learning models, following best practices to select datasets, architectures, and model parameters. Utilize, adopt, and fine-tune Language Models, including third-party LLMs (through prompt engineering and orchestration) and locally hosted LMs. Stay current in the field - read research papers, experiment with new architectures and LLMs, and share your findings. Optimize models for scaled production usage. Communicate insights, as well as the behavior and limitations of models, to peers, subject matter experts, and product owners. Write clean, efficient, and modular code, with automated tests and appropriate documentation. Stay up to date with technology, make good technological choices, and be able to explain them to the organization. Qualifications Required Qualifications: Experience working with text data to build Deep Learning and ML models, both supervised and unsupervised. Experience with deep learning in other modalities such as vision and speech would be a strong bonus. A strong understanding of the math and theory behind machine learning and deep learning. Software engineering background with at least 8 years of experience (we use Python, SQL, Unix-based systems, git, and github for collaboration and review). Machine / Deep Learning development skills, including experiment tracking (we use AWS SageMaker, Hugging Face, transformers, PyTorch, scikit-learn, Jupyter, Weights & Biases). An understanding of Language Models, using and training / fine-tuning and a familiarity with industry-standard LM families. Master's degree or PhD in Computer Science, Electrical Engineering, AI, Machine Learning, applied math or related field, with relevant industry experience, or outstanding previous achievements in this role. A Computer Science background is required as opposed to statistics or pure mathematics. We're an applied science group leaning towards deep learning and therefore software development proficiency is a prerequisite. Excellent communication and teamwork skills. Fluent in written and spoken English. Would be a plus: Familiarity in coding for at-scale production, ranging from best practices to building back-end API services or stand-alone libraries. Essential dev-ops skills (we use Docker, AWS EC2/Batch/Lambda). Familiarity in building front-ends (LLMs or more standard React, Javascript, Flask) for simple demos, POCs and prototypes. Experience with advanced prompting, fine-tuning or training an LLM, open-source or cloud, using industry accepted platforms (such as mosaic.ai or stochastic.ai). Showcase previous work (e.g. via a website, presentation, open source code). Additional Information The expected annual base salary range for this position is: $111,000/year to $185,000/year. This position is bonus eligible / commission-based. As a Remote-First company, actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered. Total Rewards @ Turnitin Turnitin maintains a Total Rewards package that is competitive within the local job market. People tend to think about their Total Rewards monetarily - solely as regular pay plus bonus or commission. This is what they earn in exchange for what they do. However, Turnitin delivers more than just these components. Beyond the intrinsic rewards of unleashing your potential to positively impact global education, and thriving in an organization that is free of politics and full of humble, inclusive and collaborative teammates, the extrinsic rewards at Turnitin include generous time off and health and wellness programs that offer choice and flexibility and provide a safety net for the challenges that life presents from time to time. Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do. Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do. Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so. Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors. Action & Ownership - We have a bias toward action and empower teammates to make decisions. One Team - We strive to break down silos, collaborate effectively, and celebrate each other's successes. Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education. Global Benefits Remote First Culture Health Care Coverage* Education Reimbursement* Competitive Paid Time Off 4 Self-Care Days per year National Holidays* 2 Founder Days + Juneteenth Observed Paid Volunteer Time* Charitable contribution match* Monthly Wellness or Home Office Reimbursement* Access to Modern Health (mental health platform) Parental Leave* Retirement Plan with match/contribution* * varies by country Seeing Beyond the Job Ad At Turnitin, we recognize it's unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you're willing to learn and evolve alongside us, join our team! Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

College Board - Digital Product 100% Remote, aligned to working core EST hours About the Team The Digital Product team is driving the evolution of College Board's digital assessment experience. As AI reshapes education, we are preparing students for the future by ensuring our digital assessments remain secure, meaningful, and reflective of the knowledge and skills needed to thrive in an AI-enabled world. At the heart of this strategic work, we are a collaborative group of product leaders, strategists, and innovators reimagining how digital assessments are delivered and experienced. Our work spans the full product lifecycle, from discovery and design to delivery and continuous improvement. We partner across the organization to ensure every solution we build improves outcomes for students, educators, and institutions. Every year, our platform delivers assessments to millions of students worldwide, providing opportunities that shape futures and open doors. Together, we are transforming College Board's trusted assessment platform into a next-generation digital assessment experience that is secure, user-centered, and built to evolve with the future of learning and assessment. About the Opportunity As the Senior Technical Product Manager, Digital Assessment Platforms, you are a technically fluent, strategic product leader who brings curiosity, creativity, and a drive to experiment. You will lead delivery of a core technical component of College Board's digital assessment platform, which delivers secure, high-stakes assessments to millions of students each year. You are able to bridge business priorities and technical delivery to ensure that the platform's foundation is both resilient and future ready. You will blend strategic innovation with technical delivery, shaping priorities through data, research, and platform goals, while owning the reliability, scalability, and long-term sustainability of your product area. You are accountable for delivering resilient, future-ready platform capabilities that power secure, seamless user experiences. Partnering closely with other product leaders, engineering, and architecture teams, you will define and deliver the technical foundations that ensure College Board's digital assessment platform continues to evolve with confidence, efficiency, and scale. In this role, you will: Define and Prioritize Technical Roadmap and Product Direction (30%) Establish and maintain a clear roadmap for your technical component so that the digital assessment platform continuously improves in reliability, scalability, and performance. Identify opportunities to modernize architecture, automate workflows, and introduce new modular platform capabilities that improve efficiency, scalability, extensibility, and flexibility in support of future innovation. Use monitoring, analytics, and feedback to refine priorities and guide evidence-based roadmap decisions. Lead experimentation and technical learning cycles so that innovative ideas are validated early and inform long-term platform direction. Align cross-functional teams and stakeholders around the roadmap so that priorities are executed cohesively and with maximum impact. Drive Iterative Product Development (50%) Translate architecture goals and product strategy into a clear, iterative set of experiments and a delivery plan that delivers measurable improvements in stability, extensibility, and efficiency. Continuously update and refine the delivery plan as new learnings emerge to keep engineering teams focused on the highest-value work that advances platform goals. Lead technical pilots and develop proofs-of-concept to test emerging technologies, integrations, and infrastructure improvements - accelerating learning and reducing risk before scaling. Define clear hypotheses and measurable success criteria so that requirements are clear, testable, and aligned with both architectural and business needs. Collaborate daily with engineers, product teams, and internal stakeholders to clarify requirements, resolve dependencies, and ensure secure, high-quality delivery. Communicate Value and Progress (20%) Provide clear, outcome-focused updates that communicate measurable impact and insights, and demonstrate how technical delivery enables and advances College Board's strategic goals. Translate technical progress and requirements into business impact by clearly connecting platform investments to the value they create for users through secure, scalable, and reliable digital assessments. Share documentation, release notes, and updates so that internal teams understand and can leverage new capabilities. Lead demos and platform updates that inspire trust in the platform's evolution and showcase measurable improvements in reliability, scalability, and innovation. What Success Looks Like Clear, measurable outcomes are defined and achieved through continuous discovery and delivery. Platform services and integrations are secure, reliable, and scalable, with measurable improvements in performance and developer efficiency. Pilots and proofs-of-concept validate technical solutions early, reducing risk and informing future roadmap direction. Delivered capabilities strengthen the foundation of the digital assessment experience, enabling faster and more reliable delivery of user-facing features. Stakeholders recognize you as a trusted technical product leader who bridges business priorities and technical execution with clarity and influence. About You To qualify for this role, you must have: 8+ years of product management or related experience, with a proven track record leading products within SaaS enterprise platforms. Deep understanding of secure, large-scale, and complex systems; experience in assessments or educational technology is a strong plus. Technical fluency, with a strong understanding of back-end systems, APIs, data integrations, and platform architecture. A proven ability to drive measurable business and user outcomes through discovery and delivery. Experience collaborating closely with engineers, architects, and cross-functional stakeholders in complex technical environments. High attention to detail and exceptional written and verbal communication skills, with the ability to produce clear, precise documentation and ensure shared understanding across technical and non-technical audiences. Strong organizational skills, with the ability to manage multiple dependencies and priorities effectively. Familiarity with AI-enabled tools, automation, or data workflows (preferred). The ability to travel 5-7 times a year to College Board offices or on behalf of College Board business. All roles at College Board require: A passion for expanding educational and career opportunities and mission-driven work Authorization to work in the United States for any employer Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and a comfort learning and applying new digital tools independently and proactively. Clear and concise communication skills, written and verbal A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input. A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking. A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success. About Our Process Application review will begin immediately and will continue until the position is filled. This role is expected to accept applications for a minimum of 5 business days. While the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks. What We Offer At College Board, we offer more than just a paycheck-we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive. We're a self-sustaining nonprofit that believes in fair and competitive compensation, grounded in your qualifications, experience, impact, and the market. A Thoughtful Approach to Compensation The hiring range for this role is $120,000 - $190,000. Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at the College Board. We aim to make our best offer upfront-rooted in fairness, transparency, and market data. We adjust salaries by location to ensure fairness, no matter where you live. You'll have open, transparent conversations about compensation, benefits, and what it's like to work at College Board throughout your hiring process. Check out our careers page for more. #LI-MS1 #LI-REMOTE

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Turnitin products are used by educational institutions and certification and licensing programs to uphold integrity and increase learning performance, and by students and professionals to do their best, original work. Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Job Description We're looking for an experienced, relationship-driven Customer Success Manager (CSM) who is passionate about helping educational institutions realize the full value of their investment in our solutions. The ideal candidate thrives at the intersection of customer partnership and commercial impact-someone who builds trusted relationships, drives adoption, and proactively identifies opportunities for growth through renewals, upsells, and cross-sell referrals. Key Responsibilities Own customer retention and growth: Secure renewals and identify opportunities for expansion and referral-based cross-sells within assigned accounts. Drive adoption and outcomes: Ensure customers are achieving measurable value from our solutions by developing success plans, sharing best practices, and leading data-driven business reviews. Build trusted relationships: Engage stakeholders across all levels of the institution-from administrators and faculty to executive leadership-to strengthen advocacy and partnership. Act as the customer's voice: Represent customer feedback internally to Product, Marketing, and Sales teams to inform roadmap and go-to-market strategies. Collaborate to win: Partner closely with Account Executives, Solutions Consultants, and Marketing to deliver a seamless customer experience from onboarding through renewal. Monitor health and engagement: Leverage customer insights, usage data, and satisfaction metrics to proactively address risks and ensure long-term success. Champion customer advocacy: Identify and nurture advocates who can participate in case studies, references, and peer community events. Qualifications 3+ years of experience in Customer Success, Account Management, or a similar client-facing role within SaaS or EdTech. Proven track record of meeting or exceeding renewal, upsell, and customer satisfaction targets. Strong ability to build and maintain executive-level relationships within higher education institutions. Deep understanding of the education technology landscape and the unique challenges of teaching, learning, and academic integrity. Excellent communication, presentation, and storytelling skills-able to articulate value and outcomes clearly to diverse audiences. Highly organized, data-driven, and adept at managing a portfolio of accounts with discipline and empathy. Proficiency with CRM and Customer Success tools (e.g., Salesforce, Gainsight, Totango, etc.). A collaborative teammate with a growth mindset, resilience, and a passion for education. Success Metrics Achieves or exceeds renewal and upsell targets. Drives adoption and demonstrable customer outcomes. Expands relationships across institutional stakeholders. Maintains high customer health and satisfaction scores (NPS/CSAT). Generates qualified cross-sell referrals in partnership with Sales. Builds advocates who amplify the customer story within the education community. Additional Information The expected annual base salary range for this position is: $XXX,000/year to $XXX,000/year . This position is bonus eligible / commission-based. Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered. Total Rewards @ Turnitin At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they're only part of the value you receive in exchange for your work. Beyond compensation, you'll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You'll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates. In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life's challenges. You'll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being. Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do. Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do. Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe. Integrity: Integrity is the heartbeat of Turnitin-it is the core of our products, the way we treat each other, and how we work with our customers and vendors. Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it's hard. One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes. Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world. Global Benefits Remote First Culture Health Care Coverage Education Reimbursement*Competitive Paid Time Off Self-Care Days National Holidays 2 Founder Days + Juneteenth Observed Paid Volunteer Time Off Charitable Contribution Match Monthly Wellness or Home Office Reimbursement Access to Employee Assistance Program (mental health platform) Parental Leave Retirement Plan with match/contribution Seeing Beyond the Job Ad At Turnitin, we recognize it's unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you're willing to learn and unleash your potential alongside us, join our team! Turnitin, LLC is an Equal Opportunity Employer- vets/disabled.

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Turnitin products are used by educational institutions and certification and licensing programs to uphold integrity and increase learning performance, and by students and professionals to do their best, original work. Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Job Description Turnitin is seeking a Frontend Engineer with strong expertise in modern frontend technologies such as web components, React, and microfrontends. This role is ideal for engineers passionate about designing and delivering intuitive, high-performing, and reliable user interfaces that support our award-winning educational platform. As a core contributor to our product development team, you will play a critical role in shaping the user experience of both existing and new applications. You will collaborate closely with backend engineers, designers, and product managers to create scalable and engaging solutions that meet the needs of educators and students worldwide. Responsibilities: Component Development: Design, develop, and maintain highly efficient, reusable, and scalable web components using Stencil.js, TypeScript, Angular, and React. Build modular and reusable UI components to ensure consistency and maintainability across projects. Architecture & Best Practices: Establish and enforce best practices for system design, including accessibility (WCAG compliance), performance optimization, and responsive design. Collaborate with the team to define the architecture of the design system or component. Integration & Collaboration: Ensure seamless integration of web components into various applications, particularly within Angular/React projects. Work closely with backend engineers to design APIs that enable efficient data flow and interaction with frontend components. Code Quality & Standards: Write clean, maintainable, and well-documented code, adhering to modern standards and practices. Perform regular code reviews and ensure adherence to best practices and coding standards. Testing & Debugging: Create robust unit and integration tests. Debug and resolve performance bottlenecks and other frontend issues. Collaboration & Mentorship: Work closely with designers and product managers to understand requirements and provide technical insights during the planning phase. Mentor junior frontend engineers, sharing knowledge on web components, Stencil.js, TypeScript, Angular, and React. Performance Optimization: Continuously improve the performance of frontend applications, ensuring compatibility with various browsers and platforms. Optimize assets and rendering pipelines for faster load times and better user experience. Documentation & Support: Create comprehensive documentation for the developed reusable components, including usage guidelines and examples. Provide technical support to teams integrating the components into their projects. Continuous Learning: Stay up-to-date with emerging frontend technologies. Proactively suggest improvements to existing tooling, frameworks, or processes to enhance team efficiency and product quality. Cross-functional Collaboration: Collaborate with DevOps to streamline CI/CD processes for frontend builds and deployments. Ensure smooth handoff of frontend deliverables to QA and collaborate on addressing issues during testing. Qualifications Essential Qualifications, Skills, and Knowledge/Experience 10+ years of professional experience in frontend development, with at least 2 years working on web components and Angular/React projects; building micro-frontends. Demonstrated experience in building and maintaining reusable libraries and design systems used across multiple projects. Deep understanding of TypeScript, including advanced types, generics, and best practices for scalable codebases. Extensive experience with HTML5, CSS3, and modern JavaScript (ES6+). Experience with unit testing, integration testing, and frameworks like Jest, React Testing Library, or similar tools. Strong debugging skills for browser-based issues and performance optimizations. Knowledge of frontend performance best practices, including rendering optimization, lazy loading, and asset management. Experience with modern build tools like esbuild, Rollup, or Vite. Proficiency with version control systems like Git. Understanding of accessibility standards (e.g., WCAG) and responsive design principles. Proven experience collaborating effectively with designers, product managers, and backend teams across geographically distributed time zones, including Europe and the USA, to deliver seamless and cohesive user experiences. Strong communication skills; ability to articulate technical concepts and collaborate effectively. Familiarity with integrating frontend builds into CI/CD pipelines, specifically using GitHub Actions. Preferred Qualifications, Skills, and Knowledge/Experience Understanding or experience with backend technologies Knowledge of Progressive Web Apps (PWAs) and modern browser APIs. Expertise in web components development using Stencil.js or similar frameworks. Familiarity with tools like Storybook for component documentation. Experience working with Agile/Scrum teams. Additional Information The expected annual base salary range for this position is: $126,525/year to $210,875/year . This position is bonus eligible / commission-based. Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered. Total Rewards @ Turnitin At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they're only part of the value you receive in exchange for your work. Beyond compensation, you'll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You'll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates. In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life's challenges. You'll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being. Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do. Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do. Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe. Integrity: Integrity is the heartbeat of Turnitin-it is the core of our products, the way we treat each other, and how we work with our customers and vendors. Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it's hard. One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes. Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world. Global Benefits Remote First Culture Health Care Coverage Education Reimbursement*Competitive Paid Time Off Self-Care Days National Holidays 2 Founder Days + Juneteenth Observed Paid Volunteer Time Off Charitable Contribution Match Monthly Wellness or Home Office Reimbursement Access to Employee Assistance Program (mental health platform) Parental Leave Retirement Plan with match/contribution Seeing Beyond the Job Ad At Turnitin, we recognize it's unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you're willing to learn and unleash your potential alongside us, join our team! Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Turnitin products are used by educational institutions and certification and licensing programs to uphold integrity and increase learning performance, and by students and professionals to do their best, original work. Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Are you the one who bridges the chasm between "business outcomes" and "database migrations"? Do you dream in user stories and wake up to prioritize technical debt? Do you believe the how is just as important as the what? Are you interested in how technology will drive the future of education? Then ditch the daily triage routine and join our high-velocity ed-tech engineering organization as Turnitin's first Sr. Technical Product Owner (TPO)! The Engineering Plan team manages the plan and build functions for our products, and we need a seasoned TPO to be the technical conscience and execution powerhouse for a core product which spans multiple engineering teams. This isn't just about managing a queue; it's about driving the technical roadmap that ensures our product meets customer needs and stays resilient for years to come. This person will work closely with multiple teams in both Product and Engineering from across different time zones and countries to ensure technical execution is on track. Turnitin supports a strong work life balance by providing a fully remote working environment; we focus on hunger for delivering for our customers versus the hours we work. Your Quest: Technical Strategy & Execution You will be the vital link, the glue, and the primary translator across our cross-functional teams. Technical Expertise & Strategy (The Architect's Mind) * System Deep Dive: Master the technical aspects of assigned domain, including system architecture, service mesh, and infrastructure components. You'll contribute to the technical strategy and roadmap, ensuring technical choices align with long-term product health. * Technical Health Champion: Directly partner with Engineering Leaders to balance new feature delivery with the critical work of system maintenance, security, and performance tuning. You are the voice advocating for proactive technical health. * Process Ninja: Analyze existing engineering workflows, identifying bottlenecks and proposing improvements to optimize the plan and build phases of our delivery pipeline. Collaboration & Alignment (The Diplomat's Touch) * Product Translation: Work with multiple Product Manager(s), each managing a business feature roadmap, to translate their collective strategic vision (e.g., "Narrative: We must launch Feature X") into measurable, outcome-based technical epics. * Inter-Roadmap Conflict Resolution: Proactively identify and resolve conflicts or resource contention arising from competing demands across different Product Managers' feature roadmaps. * Scope Whisperer: Advise PMs on scope trade-offs and technical feasibility, using data on team capacity, system dependencies, and risk to drive difficult prioritization conversations across product lines. * Delivery Visibility: Stay deeply informed on development status and execution detail, empowering the Product Manager(s) with line-of-sight on delivery targets for the features relying on your engineering team. * Dependency Czar: Take the lead on cross-team coordination, proactively managing and resolving technical and functional dependencies across Engineering, DevOps, and QA to free Engineering Leaders and boost team velocity. Backlog & Agile Leadership (The Delivery Dynamo) * Backlog Ownership: Own the team's technical backlog, meticulously synchronizing the work with the team's capacity in partnership with Engineering Leaders. * Story Mastery: Partner with Technical Lead(s) to break down complex epics into technically feasible, well-designed stories with crystal-clear acceptance criteria. * Risk & Debt Manager: Rely on your Tech Leads to surface technical risks and debt, and then execute the strategy to prioritize, schedule, and resolve them within the development cycle. * Priority Management: Support the Technical Lead(s) in ensuring the team stays focused by managing and communicating changes in work priority, often resulting from negotiations with the multiple PMs. * Agile Conductor: Lead the technical aspects of all Agile events (especially refinement and planning) to ensure the team is focused, technically aligned, and protected from priority shifts. What You Bring to the Table * Experience: 5+ years of progressive experience as a Technical Product Owner, Sr. Technical Analyst, or a former Technical Lead/Engineer who transitioned into product management. * Complex Stakeholder Management: Proven experience managing prioritization and expectations when supporting multiple Product Managers or product lines simultaneously. * Technical Acumen (Non-Negotiable): You must be able to read, understand, and discuss system architecture diagrams, API specifications (REST/gRPC), database schemas, and the principles of CI/CD. * Deep Domain Knowledge: Expertise in managing products built on modern software stacks (e.g., microservices, cloud platforms like AWS/Azure/GCP, containerization via Docker/Kubernetes). * Data Fluency: Comfortable querying data (basic SQL proficiency is a huge plus) to validate assumptions and measure the impact of technical improvements. * Tooling Mastery: Command of Jira (or similar tools) for complex backlog management, dependency tracking, road mapping, and reporting. Preferred Qualifications * Experience with a specific industry or software domain relevant to the company. * Certifications such as A-CSPO/CSP-PO, PMI-PBA, PMI-ACP, CBAP, or similar. * Certifications in Cloud or other modern technology concepts. * Experience with DevOps practices and tools. * Experience or certifications with industry standard frameworks such as SAFe, ITIL, COBIT. If you're ready to dive deep into the tech, champion engineering excellence, and be the person who understands both the business and the binary, we want to hear from you! The expected annual base salary range for this position is: $112,000/year to $168,000/year. This position is bonus eligible / commission-based. Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered. Total Rewards @ Turnitin At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they're only part of the value you receive in exchange for your work. Beyond compensation, you'll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You'll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates. In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life's challenges. You'll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being. Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do. * Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do. * Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe. * Integrity: Integrity is the heartbeat of Turnitin-it is the core of our products, the way we treat each other, and how we work with our customers and vendors. * Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it's hard. * One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes. * Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world. Global Benefits * Remote First Culture * Health Care Coverage * Education Reimbursement*Competitive Paid Time Off * Self-Care Days * National Holidays * 2 Founder Days + Juneteenth Observed * Paid Volunteer Time Off * Charitable Contribution Match * Monthly Wellness or Home Office Reimbursement * Access to Employee Assistance Program (mental health platform) * Parental Leave * Retirement Plan with match/contribution Seeing Beyond the Job Ad At Turnitin, we recognize it's unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you're willing to learn and unleash your potential alongside us, join our team! Turnitin, LLC is an Equal Opportunity Employer- vets/disabled.

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, Ouriginal and ProctorExam. Turnitin has offices in the United States, Australia, India, Indonesia, Germany, Japan, Korea, Mexico, the Netherlands, the Philippines, Sweden, Ukraine, the United Kingdom. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together. Job Description Engages with a group of complex customers following the onboarding and implementation stage and handles contract renewal activity, engages with significant problems and queries as an escalation point from the tech support team (handles more complex and broader problems), builds enduring relationships in the account with decision makers with whom they work to scale the account. Mentors and supports other team members. Responsible for ensuring customers get the maximum value from our solutions, retaining customers and growing usage and adoption (up-sells). Responsibilities Manage the relationship for a portfolio of accounts - ensuring customer success and satisfaction as required, resolving concerns and driving for proactive positive outcomes - to boost satisfaction, increase adoption, and ensure retention. Partners closely with customers to understand their business needs and objectives and to sell the value of Tii products against their needs. Gives robust expert support about Tii products, features and opportunities enabling customer accounts to grow. Knows customer's histories and stories well, what do they need, why do they need it, what is their usage, is informed and ready to engage with the customer closely based on a full working knowledge of the customer's situation. Executes a strategic plan to expand the customer base from within the existing accounts managed. Achieves renewals and growth targets, creating self directed plans and tasks to ensure customer success and that Tii sales targets are achieved in line with the Company's goals. Works collaboratively to ensure customers renew with an appropriate price uplift and preferably with upsell opportunities - working with other teams to realize profitable results. Owns the customer renewal process and outcome, discusses contract terms with clients/customers and keeps track of timelines. Effectively communicates the value proposition, telling compelling stories through proposals and presentations, in RFPs/bids and tenders and at client and user events in order to deliver business growth. Works with all members of the GTM team to analyze customers data to identify growth opportunities and customer issues and to prepare concrete plans and campaigns, both strategic and tactical, to address issues and realize growth opportunities - continuously driving growth from existing customers and driving up adoption and usage. Work via GTM Team members to ensure Tii are building and maintaining strong, long-lasting customer relationships - work with Technical Support etc to drive positive change for the customer. Liaises closely with Sales/onboarding Teams to take a hand-over on key accounts, gaining a smooth introduction to enable a seamless service experience for the customer. Work closely with Marketing regarding the communication and lead generation events required in the market/area - building a mutually agreed annual marketing/communications plan for the territory/area. Participate in team campaigns, following up with targeted clients/customers to reach goals. Ensures that all internal systems, processes and ways of working are fully completed timely and diligently, in line with company standards, ensuring that data accuracy is always 100% and precise. This includes track/react reporting on CRM. Complete all relevant admin processes and procedures, using Tii systems - e.g. salesforce - complying with Tii standard ways of working. Communicates effectively between the customer and Product teams, and document customer requests appropriately. Strong team player, supports team mates and helps others whenever the opportunity to do so presents itself. Takes part in improvement projects as requested, makes proactive recommendations for change from customer feedback. Generates referral leads for the Sales team through customer networks and relationship building. Tracks own performance, provides general data and reports and updates as required. Actively progress in personal development. Qualifications 1 to 2 years of related work experience as a Customer Success Manager, Account Manager, or sales Saas or Edtech background preffered Results driven self-starter Strong interpersonal, communication and negotiating skills Demonstrated sales and objection handling skills Strong written communication skills Excellent phone presence Additional Information Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Equality Statement Turnitin LLC and all related Group and Subsidiary Companies are committed to the policy that all persons have equal access to it programs, facilities and employment without regard to race, color, ancestry, national origin, age, gender, sexual orientation, gender identity, age, religion, creed, disability, medical condition, genetic information, marital or veterans status. Our Values underpin everything we do. Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do. Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so. Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors. Action & Ownership - We have a bias toward action and empower teammates to make decisions. One Team - We strive to break down silos, collaborate effectively, and celebrate each other's successes. Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education. Seeing Beyond the Job Ad At Turnitin, we recognize it's unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you're willing to learn and evolve alongside us, join our team! Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. We strongly encourage applications from people of color, persons with disabilities, women, and the LGBTQ+ community, regardless of age, gender, religion, marital or veterans status.

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Turnitin products are used by educational institutions and certification and licensing programs to uphold integrity and increase learning performance, and by students and professionals to do their best, original work. Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Job Description Are you the one who bridges the chasm between "business outcomes" and "database migrations"? Do you dream in user stories and wake up to prioritize technical debt? Do you believe the how is just as important as the what? Are you interested in how technology will drive the future of education? Then ditch the daily triage routine and join our high-velocity ed-tech engineering organization as Turnitin's first Sr. Technical Product Owner (TPO)! The Engineering Plan team manages the plan and build functions for our products, and we need a seasoned TPO to be the technical conscience and execution powerhouse for a core product which spans multiple engineering teams. This isn't just about managing a queue; it's about driving the technical roadmap that ensures our product meets customer needs and stays resilient for years to come. This person will work closely with multiple teams in both Product and Engineering from across different time zones and countries to ensure technical execution is on track. Turnitin supports a strong work life balance by providing a fully remote working environment; we focus on hunger for delivering for our customers versus the hours we work. Your Quest: Technical Strategy & Execution You will be the vital link, the glue, and the primary translator across our cross-functional teams. Technical Expertise & Strategy (The Architect's Mind) System Deep Dive: Master the technical aspects of assigned domain, including system architecture, service mesh, and infrastructure components. You'll contribute to the technical strategy and roadmap, ensuring technical choices align with long-term product health. Technical Health Champion: Directly partner with Engineering Leaders to balance new feature delivery with the critical work of system maintenance, security, and performance tuning. You are the voice advocating for proactive technical health. Process Ninja: Analyze existing engineering workflows, identifying bottlenecks and proposing improvements to optimize the plan and build phases of our delivery pipeline. Collaboration & Alignment (The Diplomat's Touch) Product Translation: Work with multiple Product Manager(s), each managing a business feature roadmap, to translate their collective strategic vision (e.g., "Narrative: We must launch Feature X") into measurable, outcome-based technical epics. Inter-Roadmap Conflict Resolution: Proactively identify and resolve conflicts or resource contention arising from competing demands across different Product Managers' feature roadmaps. Scope Whisperer: Advise PMs on scope trade-offs and technical feasibility, using data on team capacity, system dependencies, and risk to drive difficult prioritization conversations across product lines. Delivery Visibility: Stay deeply informed on development status and execution detail, empowering the Product Manager(s) with line-of-sight on delivery targets for the features relying on your engineering team. Dependency Czar: Take the lead on cross-team coordination, proactively managing and resolving technical and functional dependencies across Engineering, DevOps, and QA to free Engineering Leaders and boost team velocity. Backlog & Agile Leadership (The Delivery Dynamo) Backlog Ownership: Own the team's technical backlog, meticulously synchronizing the work with the team's capacity in partnership with Engineering Leaders. Story Mastery: Partner with Technical Lead(s) to break down complex epics into technically feasible, well-designed stories with crystal-clear acceptance criteria. Risk & Debt Manager: Rely on your Tech Leads to surface technical risks and debt, and then execute the strategy to prioritize, schedule, and resolve them within the development cycle. Priority Management: Support the Technical Lead(s) in ensuring the team stays focused by managing and communicating changes in work priority, often resulting from negotiations with the multiple PMs. Agile Conductor: Lead the technical aspects of all Agile events (especially refinement and planning) to ensure the team is focused, technically aligned, and protected from priority shifts. Qualifications What You Bring to the Table Experience: 5+ years of progressive experience as a Technical Product Owner, Sr. Technical Analyst, or a former Technical Lead/Engineer who transitioned into product management. Complex Stakeholder Management: Proven experience managing prioritization and expectations when supporting multiple Product Managers or product lines simultaneously. Technical Acumen (Non-Negotiable): You must be able to read, understand, and discuss system architecture diagrams, API specifications (REST/gRPC), database schemas, and the principles of CI/CD. Deep Domain Knowledge: Expertise in managing products built on modern software stacks (e.g., microservices, cloud platforms like AWS/Azure/GCP, containerization via Docker/Kubernetes). Data Fluency: Comfortable querying data (basic SQL proficiency is a huge plus) to validate assumptions and measure the impact of technical improvements. Tooling Mastery: Command of Jira (or similar tools) for complex backlog management, dependency tracking, road mapping, and reporting. Preferred Qualifications Experience with a specific industry or software domain relevant to the company. Certifications such as A-CSPO/CSP-PO, PMI-PBA, PMI-ACP, CBAP, or similar. Certifications in Cloud or other modern technology concepts. Experience with DevOps practices and tools. Experience or certifications with industry standard frameworks such as SAFe, ITIL, COBIT. If you're ready to dive deep into the tech, champion engineering excellence, and be the person who understands both the business and the binary, we want to hear from you! Additional Information The expected annual base salary range for this position is: $112,000/year to $168,000/year . This position is bonus eligible / commission-based. Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered. Total Rewards @ Turnitin At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they're only part of the value you receive in exchange for your work. Beyond compensation, you'll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You'll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates. In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life's challenges. You'll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being. Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do. Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do. Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe. Integrity: Integrity is the heartbeat of Turnitin-it is the core of our products, the way we treat each other, and how we work with our customers and vendors. Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it's hard. One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes. Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world. Global Benefits Remote First Culture Health Care Coverage Education Reimbursement*Competitive Paid Time Off Self-Care Days National Holidays 2 Founder Days + Juneteenth Observed Paid Volunteer Time Off Charitable Contribution Match Monthly Wellness or Home Office Reimbursement Access to Employee Assistance Program (mental health platform) Parental Leave Retirement Plan with match/contribution Seeing Beyond the Job Ad At Turnitin, we recognize it's unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you're willing to learn and unleash your potential alongside us, join our team! Turnitin, LLC is an Equal Opportunity Employer- vets/disabled.

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Turnitin products are used by educational institutions and certification and licensing programs to uphold integrity and increase learning performance, and by students and professionals to do their best, original work. Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Job Description We're looking for an experienced, relationship-driven Customer Success Manager (CSM) who is passionate about helping educational institutions realize the full value of their investment in our solutions. The ideal candidate thrives at the intersection of customer partnership and commercial impact-someone who builds trusted relationships, drives adoption, and proactively identifies opportunities for growth through renewals, upsells, and cross-sell referrals. Key Responsibilities Own customer retention and growth: Secure renewals and identify opportunities for expansion and referral-based cross-sells within assigned accounts. Drive adoption and outcomes: Ensure customers are achieving measurable value from our solutions by developing success plans, sharing best practices, and leading data-driven business reviews. Build trusted relationships: Engage stakeholders across all levels of the institution-from administrators and faculty to executive leadership-to strengthen advocacy and partnership. Act as the customer's voice: Represent customer feedback internally to Product, Marketing, and Sales teams to inform roadmap and go-to-market strategies. Collaborate to win: Partner closely with Account Executives, Solutions Consultants, and Marketing to deliver a seamless customer experience from onboarding through renewal. Monitor health and engagement: Leverage customer insights, usage data, and satisfaction metrics to proactively address risks and ensure long-term success. Champion customer advocacy: Identify and nurture advocates who can participate in case studies, references, and peer community events. Qualifications 3+ years of experience in Customer Success, Account Management, or a similar client-facing role within SaaS or EdTech. Proven track record of meeting or exceeding renewal, upsell, and customer satisfaction targets. Strong ability to build and maintain executive-level relationships within higher education institutions. Deep understanding of the education technology landscape and the unique challenges of teaching, learning, and academic integrity. Excellent communication, presentation, and storytelling skills-able to articulate value and outcomes clearly to diverse audiences. Highly organized, data-driven, and adept at managing a portfolio of accounts with discipline and empathy. Proficiency with CRM and Customer Success tools (e.g., Salesforce, Gainsight, Totango, etc.). A collaborative teammate with a growth mindset, resilience, and a passion for education. Success Metrics Achieves or exceeds renewal and upsell targets. Drives adoption and demonstrable customer outcomes. Expands relationships across institutional stakeholders. Maintains high customer health and satisfaction scores (NPS/CSAT). Generates qualified cross-sell referrals in partnership with Sales. Builds advocates who amplify the customer story within the education community. Additional Information The expected annual base salary range for this position is: $XXX,000/year to $XXX,000/year . This position is bonus eligible / commission-based. Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered. Total Rewards @ Turnitin At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they're only part of the value you receive in exchange for your work. Beyond compensation, you'll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You'll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates. In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life's challenges. You'll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being. Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do. Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do. Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe. Integrity: Integrity is the heartbeat of Turnitin-it is the core of our products, the way we treat each other, and how we work with our customers and vendors. Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it's hard. One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes. Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world. Global Benefits Remote First Culture Health Care Coverage Education Reimbursement*Competitive Paid Time Off Self-Care Days National Holidays 2 Founder Days + Juneteenth Observed Paid Volunteer Time Off Charitable Contribution Match Monthly Wellness or Home Office Reimbursement Access to Employee Assistance Program (mental health platform) Parental Leave Retirement Plan with match/contribution Seeing Beyond the Job Ad At Turnitin, we recognize it's unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you're willing to learn and unleash your potential alongside us, join our team! Turnitin, LLC is an Equal Opportunity Employer- vets/disabled.

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Turnitin products are used by educational institutions and certification and licensing programs to uphold integrity and increase learning performance, and by students and professionals to do their best, original work. Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Job Description Are you the one who bridges the chasm between "business outcomes" and "database migrations"? Do you dream in user stories and wake up to prioritize technical debt? Do you believe the how is just as important as the what? Are you interested in how technology will drive the future of education? Then ditch the daily triage routine and join our high-velocity ed-tech engineering organization as Turnitin's first Sr. Technical Product Owner (TPO)! The Engineering Plan team manages the plan and build functions for our products, and we need a seasoned TPO to be the technical conscience and execution powerhouse for a core product which spans multiple engineering teams. This isn't just about managing a queue; it's about driving the technical roadmap that ensures our product meets customer needs and stays resilient for years to come. This person will work closely with multiple teams in both Product and Engineering from across different time zones and countries to ensure technical execution is on track. Turnitin supports a strong work life balance by providing a fully remote working environment; we focus on hunger for delivering for our customers versus the hours we work. Your Quest: Technical Strategy & Execution You will be the vital link, the glue, and the primary translator across our cross-functional teams. Technical Expertise & Strategy (The Architect's Mind) System Deep Dive: Master the technical aspects of assigned domain, including system architecture, service mesh, and infrastructure components. You'll contribute to the technical strategy and roadmap, ensuring technical choices align with long-term product health. Technical Health Champion: Directly partner with Engineering Leaders to balance new feature delivery with the critical work of system maintenance, security, and performance tuning. You are the voice advocating for proactive technical health. Process Ninja: Analyze existing engineering workflows, identifying bottlenecks and proposing improvements to optimize the plan and build phases of our delivery pipeline. Collaboration & Alignment (The Diplomat's Touch) Product Translation: Work with multiple Product Manager(s), each managing a business feature roadmap, to translate their collective strategic vision (e.g., "Narrative: We must launch Feature X") into measurable, outcome-based technical epics. Inter-Roadmap Conflict Resolution: Proactively identify and resolve conflicts or resource contention arising from competing demands across different Product Managers' feature roadmaps. Scope Whisperer: Advise PMs on scope trade-offs and technical feasibility, using data on team capacity, system dependencies, and risk to drive difficult prioritization conversations across product lines. Delivery Visibility: Stay deeply informed on development status and execution detail, empowering the Product Manager(s) with line-of-sight on delivery targets for the features relying on your engineering team. Dependency Czar: Take the lead on cross-team coordination, proactively managing and resolving technical and functional dependencies across Engineering, DevOps, and QA to free Engineering Leaders and boost team velocity. Backlog & Agile Leadership (The Delivery Dynamo) Backlog Ownership: Own the team's technical backlog, meticulously synchronizing the work with the team's capacity in partnership with Engineering Leaders. Story Mastery: Partner with Technical Lead(s) to break down complex epics into technically feasible, well-designed stories with crystal-clear acceptance criteria. Risk & Debt Manager: Rely on your Tech Leads to surface technical risks and debt, and then execute the strategy to prioritize, schedule, and resolve them within the development cycle. Priority Management: Support the Technical Lead(s) in ensuring the team stays focused by managing and communicating changes in work priority, often resulting from negotiations with the multiple PMs. Agile Conductor: Lead the technical aspects of all Agile events (especially refinement and planning) to ensure the team is focused, technically aligned, and protected from priority shifts. Qualifications What You Bring to the Table Experience: 5+ years of progressive experience as a Technical Product Owner, Sr. Technical Analyst, or a former Technical Lead/Engineer who transitioned into product management. Complex Stakeholder Management: Proven experience managing prioritization and expectations when supporting multiple Product Managers or product lines simultaneously. Technical Acumen (Non-Negotiable): You must be able to read, understand, and discuss system architecture diagrams, API specifications (REST/gRPC), database schemas, and the principles of CI/CD. Deep Domain Knowledge: Expertise in managing products built on modern software stacks (e.g., microservices, cloud platforms like AWS/Azure/GCP, containerization via Docker/Kubernetes). Data Fluency: Comfortable querying data (basic SQL proficiency is a huge plus) to validate assumptions and measure the impact of technical improvements. Tooling Mastery: Command of Jira (or similar tools) for complex backlog management, dependency tracking, road mapping, and reporting. Preferred Qualifications Experience with a specific industry or software domain relevant to the company. Certifications such as A-CSPO/CSP-PO, PMI-PBA, PMI-ACP, CBAP, or similar. Certifications in Cloud or other modern technology concepts. Experience with DevOps practices and tools. Experience or certifications with industry standard frameworks such as SAFe, ITIL, COBIT. If you're ready to dive deep into the tech, champion engineering excellence, and be the person who understands both the business and the binary, we want to hear from you! Additional Information The expected annual base salary range for this position is: $112,000/year to $168,000/year. This position is bonus eligible / commission-based. Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered. Total Rewards @ Turnitin At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they're only part of the value you receive in exchange for your work. Beyond compensation, you'll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You'll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates. In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life's challenges. You'll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being. Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do. Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do. Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe. Integrity: Integrity is the heartbeat of Turnitin-it is the core of our products, the way we treat each other, and how we work with our customers and vendors. Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it's hard. One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes. Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world. Global Benefits Remote First Culture Health Care Coverage Education Reimbursement*Competitive Paid Time Off Self-Care Days National Holidays 2 Founder Days + Juneteenth Observed Paid Volunteer Time Off Charitable Contribution Match Monthly Wellness or Home Office Reimbursement Access to Employee Assistance Program (mental health platform) Parental Leave Retirement Plan with match/contribution Seeing Beyond the Job Ad At Turnitin, we recognize it's unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you're willing to learn and unleash your potential alongside us, join our team! Turnitin, LLC is an Equal Opportunity Employer- vets/disabled.

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, Ouriginal and ProctorExam. Turnitin has offices in the United States, Australia, India, Indonesia, Germany, Japan, Korea, Mexico, the Netherlands, the Philippines, Sweden, Ukraine, the United Kingdom. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together. Job Description Engages with a group of complex customers following the onboarding and implementation stage and handles contract renewal activity, engages with significant problems and queries as an escalation point from the tech support team (handles more complex and broader problems), builds enduring relationships in the account with decision makers with whom they work to scale the account. Mentors and supports other team members. Responsible for ensuring customers get the maximum value from our solutions, retaining customers and growing usage and adoption (up-sells). Responsibilities Manage the relationship for a portfolio of accounts - ensuring customer success and satisfaction as required, resolving concerns and driving for proactive positive outcomes - to boost satisfaction, increase adoption, and ensure retention. Partners closely with customers to understand their business needs and objectives and to sell the value of Tii products against their needs. Gives robust expert support about Tii products, features and opportunities enabling customer accounts to grow. Knows customer's histories and stories well, what do they need, why do they need it, what is their usage, is informed and ready to engage with the customer closely based on a full working knowledge of the customer's situation. Executes a strategic plan to expand the customer base from within the existing accounts managed. Achieves renewals and growth targets, creating self directed plans and tasks to ensure customer success and that Tii sales targets are achieved in line with the Company's goals. Works collaboratively to ensure customers renew with an appropriate price uplift and preferably with upsell opportunities - working with other teams to realize profitable results. Owns the customer renewal process and outcome, discusses contract terms with clients/customers and keeps track of timelines. Effectively communicates the value proposition, telling compelling stories through proposals and presentations, in RFPs/bids and tenders and at client and user events in order to deliver business growth. Works with all members of the GTM team to analyze customers data to identify growth opportunities and customer issues and to prepare concrete plans and campaigns, both strategic and tactical, to address issues and realize growth opportunities - continuously driving growth from existing customers and driving up adoption and usage. Work via GTM Team members to ensure Tii are building and maintaining strong, long-lasting customer relationships - work with Technical Support etc to drive positive change for the customer. Liaises closely with Sales/onboarding Teams to take a hand-over on key accounts, gaining a smooth introduction to enable a seamless service experience for the customer. Work closely with Marketing regarding the communication and lead generation events required in the market/area - building a mutually agreed annual marketing/communications plan for the territory/area. Participate in team campaigns, following up with targeted clients/customers to reach goals. Ensures that all internal systems, processes and ways of working are fully completed timely and diligently, in line with company standards, ensuring that data accuracy is always 100% and precise. This includes track/react reporting on CRM. Complete all relevant admin processes and procedures, using Tii systems - e.g. salesforce - complying with Tii standard ways of working. Communicates effectively between the customer and Product teams, and document customer requests appropriately. Strong team player, supports team mates and helps others whenever the opportunity to do so presents itself. Takes part in improvement projects as requested, makes proactive recommendations for change from customer feedback. Generates referral leads for the Sales team through customer networks and relationship building. Tracks own performance, provides general data and reports and updates as required. Actively progress in personal development. Qualifications 1 to 2 years of related work experience as a Customer Success Manager, Account Manager, or sales Saas or Edtech background preffered Results driven self-starter Strong interpersonal, communication and negotiating skills Demonstrated sales and objection handling skills Strong written communication skills Excellent phone presence Additional Information Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Equality Statement Turnitin LLC and all related Group and Subsidiary Companies are committed to the policy that all persons have equal access to it programs, facilities and employment without regard to race, color, ancestry, national origin, age, gender, sexual orientation, gender identity, age, religion, creed, disability, medical condition, genetic information, marital or veterans status. Our Values underpin everything we do. Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do. Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so. Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors. Action & Ownership - We have a bias toward action and empower teammates to make decisions. One Team - We strive to break down silos, collaborate effectively, and celebrate each other's successes. Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education. Seeing Beyond the Job Ad At Turnitin, we recognize it's unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you're willing to learn and evolve alongside us, join our team! Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. We strongly encourage applications from people of color, persons with disabilities, women, and the LGBTQ+ community, regardless of age, gender, religion, marital or veterans status.