Call Center Supervisor jobs at MCI World - 1042 jobs

Remote Customer Service Representative
Mci 3.7
Call center supervisor job at MCI World
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for handling customer inquiries, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience. If you have excellent communication skills, a problem-solving mindset, and the ability to thrive in a high-energy setting, we encourage you to apply. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. -------------- POSITION RESPONSIBILITIES Key Responsibilities: Listen to customers, understand their needs, and resolve customer issues Utilize systems and technology to complete account management tasks Recognize sales opportunity and apply sales skills to upgrade Explain and position the products and processes with customers Appropriately escalate customer dissatisfaction with managerial team Ensure first call resolution through problems solving and effective call handling STANDARD QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers CONDITIONS All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. COMPENSATION, BENEFITS, INCENTIVES, AND REWARDS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. DISCLAIMER The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. We can recommend jobs specifically for you! 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$24k-31k yearly est. Auto-Apply 60d+ ago

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Customer Success Specialist
J.Hilburn 4.2
Lewisville, TX jobs
The Stylist Success Specialist position will help J.Hilburn Stylists feel confident and equipped to provide 5 star concierge service to their Clients and grow their business while also ensuring that the Stylist feels valued by the company. Core Accountabilities and Responsibilities 5-star Concierge Service Concierge service mentality: Demonstrate a relentless commitment to supporting Stylist business success with a proactive, solutions-first approach. Multi-channel responsiveness: Deliver timely, white-glove service via phone, email, live chat, and text channels to support Stylist and Client inquiries. Fit and product support: Provide guidance and advice on product fit, design, and ordering to support Stylist expertise and Client satisfaction. Problem resolution: Troubleshoot complex issues with persistence and professionalism, ensuring complete and satisfying resolution for the Stylist. Stylist Partnership Development Business partnership mindset: Build authentic relationships with Stylists and act as a trusted partner in their business growth. Proactive outreach: Identify opportunities to check in with Stylists, support onboarding or transitions, and proactively offer help without being asked. Insight sharing: Surface useful trends or recurring challenges to company leadership to improve systems and drive service enhancements. Advocacy and follow-through: Ensure the Stylists will feel seen, heard, and supported by owning their issue from start to finish. Knowledge and Process Execution Policy and procedure fluency: Continously learn knowledge of J.Hilburn processes, programs, and systems accurately in daily support. Knowledge base utilization: Reference and contribute to the internal knowledge base to support continuous service quality improvement. Process adherence: Follow standard operating procedures to ensure consistency and professionalism in every interaction. Documentation and ticketing: Accurately record service requests, updates, and resolutions in the appropriate systems. Cross-functional Collaboration Stylist Success Team Collaboration: Communicate openly and respectfully with peers, sharing knowledge and supporting group success. Cross-functional Team Collaboration: Collaborate respectfully and effectively with other departments to align on solutions, share insights, and support Stylist-facing initiatives. Required Knowledge, Skills, and Abilities Delivering support across multiple channels (phone, email, chat, sms) in a fast-paced Strong problem-solving, communication, and relationship management skills. Strong proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with CRM systems (e.g., Zendesk, Salesforce, Freshdesk). Ability to resolve complex service issues with a high level of professionalism, persistence, and empathy. Providing fit and product advice, ideally within apparel, tailoring, or styling environment. Proven record of adaptability and resilience while thriving in a fast-paced environment by staying composed, flexible, and ready to take initiative. Working with independent contractors, business owners, or Stylists, offering tools, guidance, and support to help grow their business. Required Education and Experience Bachelor's degree in Fashion Merchandising, Business, Communication, or a related field preferred. 5+ years of customer service or sales experience, preferably in high-end retail client-facing, apparel/fashion, e-commerce, or concierge services. Familiarity with interpreting and navigating backend order systems, customer profiles, and inventory tools. Familiarity with building successful rapport and loyalty with clients. Proven record of adaptability and resilience while thriving in a fast-paced environment by staying composed, flexible, and ready to take initiative. Familiarity with CRM systems, ticketing platforms, or customer support software (e.g., Zendesk, Salesforce, Freshdesk, etc.). Travel There is minimal anticipated travel required for this position. Annual and Semi-Annual Company Conferences, usually in the DFW area This is an ONSITE position 4 days/week, Monday through Thursday, Fridays are remote and occasionally on the weekend.
$30k-48k yearly est. 2d ago
Collision Estimator / Service Advisor
Caliber Collision 3.7
Colonial Heights, VA jobs
2+ years of collision estimating experience; sales experience preferred Must be 21 years of age or older Must have a valid driver's license and be eligible for coverage under our company insurance policy ABILITIES/SKILLS/KNOWLEDGE Ability to do consistent physical activity - reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs Must have prior experience with CCC1 or similar estimating software You have an advance understanding and knowledge of the repair process/procedures Strong sales orientation Be able to understand instructions - written and verbal Can prioritize competing tasks and adapt easily to a fast-paced environment
$30k-45k yearly est. 2d ago
Food Services Leader
Pilot Company 4.0
Big Lake, TX jobs
$1500 Sign On Bonus! Housing Provided $15/week. Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law. Military encouraged to apply. Job Description Shift Leaders are responsible for supervising employees and general operations of the restaurant. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well-maintained and running smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customer service. Pay Rates Starting between: $14.95 - $22.22 / hour Qualifications Previous experience or working knowledge of restaurant operations Incredible customer service skills & the ability to help maintain a customer focused culture Must be proficient with a calculator, computer, and other equipment Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives Must be able to work a flexible schedule of nights, days, weekends, and holidays Background check is required Additional Information Fuel Discount Nation-wide Medical Plan/Dental/Vision 401(k) Flexible Spending Accounts Adoption Assistance Tuition Reimbursement Flexible Schedule Weekly Pay Job Location Google Maps requires functional cookies to be enabled
$15-22.2 hourly 3d ago
Consultant, Customer Success
People.Ai 4.2
Remote
People.ai is the leader in guiding enterprise sales teams on the proven path to pipeline and revenue generation. The People.ai enterprise revenue intelligence platform ensures organizations speed up complex sales cycles by engaging the right people in the right accounts. Through our patented AI technology, People.ai enables sales teams to clearly see whom to engage with in each of their accounts and exactly what to do to deliver the highest yielding deals. Enterprises such as Cisco, Verizon, Okta, and Zoom know that people buy from people, that's why people buy from People.ai. At People.ai, we believe that people enrich the world around them in countless ways. We believe that the more time they spend applying their creativity, resourcefulness, and critical thinking to activities that matter most in their professional life, the more effective a professional they become. We're developing a deep understanding of the professional world, mapping people, companies, and the information that flows between them through natural language processing and machine learning. Our team is a diverse, outspoken group of creatives and critical thinkers, hyper-focused on driving enterprise growth. We embrace different. We applaud non-traditional career paths. We're inspired by people who have made processes their own. We're looking for a Sr. Consultant - Customer Success who ensures the successful activation, implementation, and early adoption of People.ai solutions, driving tangible business outcomes for customers. As a technical advisor, this role partners with Sales, Customer Success, and Product teams to deliver seamless project implementations that empower customers to unlock value quickly and position them for long-term success. If you are a dynamic team player, a creative thinker who has fun tackling complex problems at scale, a strong relationship builder who thrives in a fast-paced environment, and are looking for a career-defining new challenge, we would love to hear from you!Responsibilities: Define the initial customer experience post-sales and partner with sales and CSMs to drive the strategy & execution of launching People.ai at new customer accounts Lead discovery processes to understand customer needs and align project configurations accordingly. Deliver targeted training and enablement programs to sales and marketing executives and managers to minimize ramp time and accelerate initial onboarding. Develop & maintain relationships with key customer champions and executive (VP to C Level) stakeholders across Sales, Marketing, Operations, and Customer Success teams Serve as a trusted advisor to the customer and internal GTM teams by translating complex operations and AI technology topics into digestible, business language. Build strong relationships with Engineering, Product, Sales, Marketing, and Customer Success teams to facilitate cross-functional execution on all customer commitments. Build customer advocates and partner with marketing to obtain customer references, testimonials, and case studies Identify and influence expansion opportunities by integrating insights into the future of the customer journey. Partner with product and engineering teams to prioritize customer requirements, drive improvements to maintain a competitive edge and contribute to the product roadmap Always represent the People.ai brand and help grow the team and hire great talent Requirements: 3+ years of relevant work experience Experience working in a SaaS software company is preferred Experience in Sales or Revenue Operations (Field Ops) managing processes such as forecasting, QBRs, territory design etc. is preferred Basic proficiency with Salesforce and other SaaS CRM, Martech platforms is preferred Experience delivering consultative engagements at a consultancy is a plus Comfortable working in high-velocity environments and dealing with ambiguity Ability to manage horizontally and vertically across internal and customer organizations Ability to build and cultivate relationships across business and technical stakeholders Experience navigating vast organizations across multiple stakeholders cross-functionally Headquartered in San Francisco, CA, People.ai is backed by Y Combinator and Silicon Valley's top investors, including ICONIQ Capital, Andreessen Horowitz, Lightspeed Venture Partners, Akkadian Ventures, and Mubadala Capital. People.ai is listed in the top 20 percent of Inc 5000 companies, is a regular leader in our key categories on G2, and is on the Forbes list of America's Best Startup Employers. For more information, please visit ************** -- Regular employees may be eligible for commissions or bonus programs (target included in OTE), equity, and benefits. The range is subject to change. People.ai takes into wide range of factors when determining an individual's pay. These factors can include, skill set, training and experience, licensure and certifications, and location and metropolitan area.
$68k-107k yearly est. Auto-Apply 60d ago
Food Services Leader
Pilot Company 4.0
Fort Stockton, TX jobs
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law. Military encouraged to apply. Job Description Shift Leaders are responsible for supervising employees and general operations of the restaurant. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well-maintained and running smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customer service. Pay Rates Starting between: $14.95 - $22.22 / hour Qualifications Previous experience or working knowledge of restaurant operations Incredible customer service skills & the ability to help maintain a customer focused culture Must be proficient with a calculator, computer, and other equipment Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives Must be able to work a flexible schedule of nights, days, weekends, and holidays Background check is required Additional Information Fuel Discount Nation-wide Medical Plan/Dental/Vision 401(k) Flexible Spending Accounts Adoption Assistance Tuition Reimbursement Flexible Schedule Weekly Pay Job Location Google Maps requires functional cookies to be enabled
$15-22.2 hourly 3d ago
Customer Success Consultant
Signal Vine 3.9
Alexandria, VA jobs
We are in search of a diligent and dedicated Customer Success Consultant to join our Customer Success team. We are Signal Vine, and we have an AI-based text messaging service that is a proven determinant in student success. If powerful results and use cases excite you AND you are a high-performer who is looking for an entrepreneurial, mission-driven team, Signal Vine is the place for you. The perfect candidate is interested in problem solving, helping people, and tackling tricky challenges that confront our customers. This is a customer-facing role, responsible for assisting the customer best utilize the Signal Vine platform. You will act as the technical lead working with customers to set-up and send important message campaigns using the Signal Vine platform. Who We Are Signal Vine is the leading Artificial Intelligence (AI)-powered messaging platform transforming how higher education leaders reach, support, and engage students. We believe in the power of conversation to build communities and to strengthen the opportunity for all to succeed. We are passionate about solving education and social challenges through technology-based innovation and building a business we can all be proud of while doing it. Job Description What You'll Do On a daily basis you will: Maintain positive customer satisfaction for a number of dedicated accounts Help drive adoption of new features and expand customer usage of existing tools Assist customers in setting up new messaging campaigns Train users on how to use the platform and answer day-to-day questions Perform other customer success or support tasks as required Qualifications Who You Are First of all, you must have a bachelor's degree (BS/BA) from an accredited, four-year institution (or relevant work experience). Specifically, you should have: Experience working with technology products and platforms Interest in technical topics or learning to code is a plus Additionally, you must have/be: Obsessive about getting all the details right Internal drive to meet deadlines and to bring others along with you Effective time management and organizational skills Excellent analytical, verbal and written communication skills Integrity, high character and ability to maintain the confidentiality of customer data Desire to work in an early stage company with "can do" start-up attitude Additional Information What Else You Should Know Part of the growing education technology presence in Alexandria, VA, we are located just down the road from Amazon HQ2. We've been recognized as one of DC's most enviable offices by DC Inno and we offer a rewarding culture that promotes teamwork, growth, and enjoying our day to day roles. Our high growth business provides employees with a great opportunity to grow in their careers. Competitive salary with individual commission structure Medical (employer paid), dental, and vision insurance plans 401(k) plan with company match Generous paid time-off and holiday schedule with additional floating holidays Casual office attire and pet-friendly office What Now? Come join us as we build an exciting company that sits at the intersection of education and cutting-edge, AI-backed technology. All your information will be kept confidential according to EEO guidelines.
$84k-138k yearly est. 60d+ ago
Customer Success Consultant
Signal Vine 3.9
Alexandria, VA jobs
We are in search of a diligent and dedicated Customer Success Consultant to join our Customer Success team. We are Signal Vine, and we have an AI-based text messaging service that is a proven determinant in student success. If powerful results and use cases excite you AND you are a high-performer who is looking for an entrepreneurial, mission-driven team, Signal Vine is the place for you. The perfect candidate is interested in problem solving, helping people, and tackling tricky challenges that confront our customers. This is a customer-facing role, responsible for assisting the customer best utilize the Signal Vine platform. You will act as the technical lead working with customers to set-up and send important message campaigns using the Signal Vine platform. Who We Are Signal Vine is the leading Artificial Intelligence (AI)-powered messaging platform transforming how higher education leaders reach, support, and engage students. We believe in the power of conversation to build communities and to strengthen the opportunity for all to succeed. We are passionate about solving education and social challenges through technology-based innovation and building a business we can all be proud of while doing it. Job Description What You'll Do On a daily basis you will: Maintain positive customer satisfaction for a number of dedicated accounts Help drive adoption of new features and expand customer usage of existing tools Assist customers in setting up new messaging campaigns Train users on how to use the platform and answer day-to-day questions Perform other customer success or support tasks as required Qualifications Who You Are First of all, you must have a bachelor's degree (BS/BA) from an accredited, four-year institution (or relevant work experience). Specifically, you should have: Experience working with technology products and platforms Interest in technical topics or learning to code is a plus Additionally, you must have/be: Obsessive about getting all the details right Internal drive to meet deadlines and to bring others along with you Effective time management and organizational skills Excellent analytical, verbal and written communication skills Integrity, high character and ability to maintain the confidentiality of customer data Desire to work in an early stage company with "can do" start-up attitude Additional Information What Else You Should Know Part of the growing education technology presence in Alexandria, VA, we are located just down the road from Amazon HQ2. We've been recognized as one of DC's most enviable offices by DC Inno and we offer a rewarding culture that promotes teamwork, growth, and enjoying our day to day roles. Our high growth business provides employees with a great opportunity to grow in their careers. Competitive salary with individual commission structure Medical (employer paid), dental, and vision insurance plans 401(k) plan with company match Generous paid time-off and holiday schedule with additional floating holidays Casual office attire and pet-friendly office What Now? Come join us as we build an exciting company that sits at the intersection of education and cutting-edge, AI-backed technology. All your information will be kept confidential according to EEO guidelines.
$84k-138k yearly est. 9h ago
Sr. Customer Enablement Consultant
Q2 Holdings 4.6
Austin, TX jobs
As passionate about our people as we are about our mission. Why Join Q2? Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology-and we do that by empowering our people to help create success for our customers. What Makes Q2 Special? Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together. SUMMARY Q2 is seeking a Senior Customer Enablement Consultant to work directly with customers to help them fully adopt and utilize our solutions. In this role, you will be responsible for partnering with the Client Success Manager and internal SMEs to build and execute plans that advance customer's strategic goals, ensuring customer satisfaction and creating raving fans. The ideal Customer Enablement Consultant is an outgoing, organized, and thoughtful relationship builder who adapts well to varying internal and external teams, cultures, and working styles. They are intensely curious - about customers and their challenges, our solutions and how they can deliver value to our clients, and deliver meaningful, measurable outcomes. We are looking for someone who has a bias for action, loves effecting change and is a wizard at solving puzzles. RESPONSIBILITIES • Serves as a subject matter expert on assigned customers' usage and continuous adoption of Q2's products and services • Helps build, refine and lead customer programs (training, education, best practices, strategic tactics) that drive value realization of Q2's products and services • Analyzes customer usage data to identify risks, trends and opportunities to improve customer outcomes • Continuously evaluates and refines customer enablement programs to ensure effectiveness and customer satisfaction • Partners with Client Success Manager to understand the customer's strategy and objectives and applies intense curiosity in how Q2 products and services help the customer achieve success • Serves as the day-to-day point of contact for customer representative(s) responsible for managing our products at the FI (Financial Institution) and supports them in aligning the administration of Q2's products and services to the FI's strategic goals • Contributes adoption and usage strategies to Account Plans based on customer strategies and leads execution with client and internal partners • Understands and proactively addresses the impact of customer initiatives and feature requests on the overall customer experience, strategy and value generation from Q2's products • Serves as primary advocate and translator of customer initiatives and requests to our internal product and technical partners • Participates in quarterly and executive business reviews with responsibility for reporting on customer usage of Q2 products • Develop a deep knowledge of Q2 solutions to best support clients in maximizing their value. • Keep up with relevant banking and financial services industry trends and share helpful information with clients. • Recognize new opportunities where our solutions could further contribute to our customers' objectives or solving challenges • Contribute customer specific context in support of RSM and/or CSM sales and renewal activities • Adept at setting and managing customer expectations • Embrace change, seek out new initiatives and provide ideas and recommendations to better serve our clients. • Deliver experiences and results such that clients cannot imagine doing business without our solutions. EXPERIENCE AND KNOWLEDGE • Minimum 8 years of experience required with a Bachelors degree in relevant field. • Strong understanding of banking operations and principles, preferably within the commercial / wholesale banking space. • Proven experience working with a variety of people - from engineers and technologists to executives and leaders in the banking or financial technology sectors - to deliver results. • Demonstrated experience and openness to working with new technology • Proven relationship-building skills and experience maneuvering effectively within and across large organizations. • Excellent communication, presentation, and project management skills • Demonstrated ability to build and maintain relationships with clients and internal teams. • Demonstrated excellence in working collaboratively and on a cross-functional basis with other internal teams. • Results-oriented with a focus on customer experience. • Proven ability to work effectively remotely and ability to travel on a limited basis. This position requires fluent written and oral communication in English. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Health & Wellness Hybrid Work Opportunities Flexible Time Off Career Development & Mentoring Programs Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering & Company Philanthropy Programs Employee Peer Recognition Programs - “You Earned it” Click here to find out more about the benefits we offer. Our Culture & Commitment: We're proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare-offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact-in the industry and in the community. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status. Applicants in California or Washington State may not be exempt from federal and state overtime requirements
$73k-114k yearly est. Auto-Apply 17d ago
Contact Center Supervisor
Wrench Group 4.6
Charlotte, NC jobs
You've been supervising and coaching people for a few years now, and you love what you do but you're tired of working for a company that doesn't listen to you. You've got a talent for guiding and inspiring people. You'd be perfect for our Contact Center Supervisor position! Your Role: As Contact Center Supervisor, you'll: Review the performance of the employees that report to you. This includes setting goals, having conversations about their performance, providing positive reinforcement, and quickly addressing any issues. Review company processes to improve them. We aren't one of those companies that are resistant to change! If something could be done differently to make things easier and better for customers or employees, we wanna know! Build your team up! You'll be on the lookout for talents and skills in the employees that report to you. It's your job to build them up and help them best use their skills! Communicate with other departments for support. Throughout the day, you'll talk with other teams to make sure all employees have the support they need. Help the team develop through changes. Whenever there's a change to processes, you'll make sure your team understands them. You'll keep track of results and pass along any important information to management to keep us all moving in the right direction! Responsibilities Perks of the Job Do what you do best! You'll be given the freedom to lead, coach, and train your team. You'll be heard here. You've worked for companies before that say, “But this is how we've always done it.” Morris-Jenkins isn't like that. You have insight from your team that could help us grow as a company. We'd LOVE to hear your ideas when you have them! You'll have room to grow. We have advancement opportunities for this position! Paid time off, including 8 paid holidays You'll make $75,000-$80,000 All About You You're energized by motivating and growing others. You're comfortable talking to people, even when you sometimes have to share constructive criticism. You know how to talk so others WANT to listen. You're empathic and compassionate. Coaching and guiding others doesn't mean you're a harsh leader. It means you know how to understand the nuances of situations and reach people on a human level. And that's your strength! You don't believe in letting problems fester. You're not one to avoid hard conversations because you know they can lead to a lot of growth! You're open to changes. Morris-Jenkins is always growing and improving. Some people are reluctant to go with changes, even when it could make things a lot better for customers. You believe changes are worth trying out, and you're adaptive! Qualifications Morris-Jenkins has been voted Top Workplace USA and Top Workplace Charlotte time and time again! Check out our awards here: Working at Morris-Jenkins Heating, Air, Plumbing, and Electrical | Top Workplaces You've got experience and ideas, and we're listening. 💙💛 The Super-Fun HR Stuff Required Skills and Experience At least three (3) years of supervisory/management experience Proven leadership success - A demonstrated ability to lead by example, while developing & motivating a team to achieve goals Demonstrated competency in Windows-based PC environment, keyboarding proficiency, internet savvy, and use of automated systems Advanced proficiency with Microsoft Office including Word, Excel, Outlook, & PowerPoint Ability to write reports, business and interoffice correspondence professionally Demonstrated organizational and time management skills Outstanding customer orientation (friendly, courteous, helpful) Prior success in quickly building rapport and diffusing difficult situations through exceptional interpersonal & communication skills Alignment & commitment to company values (honesty, integrity, fairness, and respect) Ability to fluently speak, read, and write in the English language High School diploma or GED equivalent Morris-Jenkins is located in Charlotte, North Carolina. We proudly serve the following cities: Ballantyne, Belmont, Charlotte, Clover, Concord, Cornelius, Davidson, Denver, Fort Mill, Gastonia, Huntersville, Indian Trail, Kannapolis, Lake Norman, Matthews, Mint Hill, Monroe, Mooresville, Mount Holly, Pineville, Rock Hill, and Waxhaw. Charlotte is located in Mecklenburg County, but Morris-Jenkins also services Gaston county, Cabarrus county, Rowan county, Union county, Iredell county, and York county (South Carolina). Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office.
$75k-80k yearly Auto-Apply 33d ago
Call Center Sales Manager
Vacatia 3.9
Orlando, FL jobs
Job Description Join Vacatia and Help Shape the Culture that Drives Sales Success Vacatia is an innovative hospitality company reinventing the vacation rental and ownership experience across discovery, booking, and stay. We're building the next generation of travel lifestyle products - blending technology, hospitality, and design to create smarter, more connected experiences for guests, owners, and partners. We're looking for a results-oriented Contact Center Sales Manager who will orchestrate daily call center operations and inspire a high-performing team to exceed production goals. If you thrive in dynamic, fast-paced environments and love solving complex problems that blend people, product, and process - this is your opportunity to make your mark at the intersection of hospitality and innovation. Why You'll Love Working at Vacatia Build the Future: Shape the future of our sales force by taking ownership of the recruitment lifecycle, working closely with HR and TA teams to select and onboard top talent. Impact That Matters: Drive measurable success by actively managing team performance through ongoing management and conducting regular performance check-ins. Innovation at Scale: Leverage industry-leading technologies-specifically SPI, BUZZ, and XBP-to optimize workflows and enhance sales outcomes. Autonomy and Ownership: Take full responsibility for the staff and production of the call center, overseeing every facet of daily operations to ensure standards are met. Culture of Growth: Champion a learning-driven environment that enables team and individual growth from the initial induction stage through ongoing professional development. Your Impact Oversee daily operations to ensure operational excellence, reviewing production metrics and procedures with the phone room monitor. Translate data into action by providing detailed reports on call center production to track results and business metrics. Energize the sales floor by leading impactful daily meetings that motivate the entire call center staff to do their best and follow procedures with energy. Foster clear communication across the organization, ensuring information is delivered in a clear and timely manner to managers, employees, and customers. Set the standard as a role model for the team, ensuring full compliance with company policies while acting as a visible leader in performance. What You Bring 3+ years previous management experience in a similar environment, with a strong understanding of call center dynamics. A track record of motivating staff to follow procedures with energy and reach maximum production targets. Technical proficiency with industry technologies; experience with SPI, BUZZ, and XBP a PLUS Ability to communicate effectively with many types of customers and establish rapport quickly through telephone and personal contact. Bachelor's degree in Business or a related field (or equivalent professional experience). Join Us Join us at the start of something big. If you're ready to lead operations in Orlando and drive maximum production- we'd love to hear from you.
$29k-35k yearly est. 29d ago
PUBLIC SERVICE SUPERVISOR I
Mobile County (Al 4.4
Mobile, AL jobs
This is supervisory work in directing a crew or crews performing work of a relatively technical nature. JURISDICTIONSYEARLY SALARYMOBILE COUNTY $53,084 - $84,863CITY OF MOBILE$47,000 - $75,137*CITY OF PRICHARD$30,804 - $47,784CITY OF CHICKASAW$33,156 - $51,432CITY OF SARALAND$48,092 - $76,883CITY OF CITRONELLE$37,118 - $59,340CITY OF BAYOU LA BATRE$39,126 - $62,549CITY OF SATSUMA$44,657 - $71,390TOWN OF MOUNT VERNON$34,601 -$55,316MOBILE AREA WATER & SEWER$51,790 - $82,795 MOBILE HOUSING AUTHORITY$50,527 - $80,775 PRICHARD WATER WORKS & SEWER BOARD$48,092 - $76,883CITY OF CREOLA$38,046 - $60,823UTILITIES BOARD OF BAYOU LA BATRE$46,918 - $75,006 * amended 10/05/2024 amended 10/11/2025Minimum Qualification Requirements Graduation from a standard senior high school, or the successful completion of the General Educational Development (GED) test, and a minimum of three years' experience at the level of a Crew Chief, Public Service Worker III or an Equipment Operator II or III; or a combination of education and experience equivalent to these requirements. Special Requirement Must possess a valid driver's license from state of residence.For details, please see the Class Specifications | PUBLIC SERVICE SUPERVISOR I | Class Spec Details (governmentjobs.com). All applications must be submitted online through the Mobile County Personnel Board Job Opportunities page. As you create a JobOpps account, you will be asked for Notification Preferences (email or paper). Paper notification is not available; therefore, "email" should be selected. All notifications will be sent by email only. Only one application will be accepted per applicant per job posting. Accuracy and truthfulness are of primary importance for Merit System employment and all applications are reviewed with this in mind. Resumes will not be accepted in place of completing the education and experience sections of the application. Eligibles selected for appointment must meet the established medical and physical standards for the class of work. The medical examination must be by one of the physicians designated by the Personnel Board. Appointees must bear the cost of the examination. A person with a disability may request accommodation by contacting the Mobile County Personnel Board at ************. Adam Bourne, Personnel Director The agencies we serve are equal opportunity employers.
$53.1k-84.9k yearly 37d ago
Fulfillment Center Supervisor/Manager (Future Opportunities)
Cart.com 3.8
Dallas, TX jobs
Apply here to be considered for our FUTURE Fulfillment Leadership Openings: Our Talent Acquisition team will be reviewing applicants from this posting to determine if your skills and experience align with one of the following Fulfillment Leadership roles; Fulfillment Center Supervisor and Fulfillment Center Manager. This review is for future hiring for these Onsite roles. Please be aware that this role description is a generalized description and may not have the exact details of the role you could be identified for. Please ensure that you answer our application questions because we will use your answers to help identify you for the right aligned leadership opportunity. If you are identified as a potential fit, one of our recruiters will reach out to set up a call to discuss our future opportunity. Who We Are: We're Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2B and B2C companies to unify commerce operations across channels and sell and fulfil anywhere their customers are. We're building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth. Our goal is to be the global backbone of commerce. To achieve it, we're looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We'd love to hear from you. Cart.com Fast Facts: 6,000+ customers worldwide 1,600+ employees globally 14 warehouses nationwide, totaling over 8 million square feet of space Our software lists $10+ trillion in product value across channels Our digital and physical operations support $8+ billion in Gross Merchandise Value Our values: Cart.com is building a company that is committed to living out these 6 core values: Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about. Think beyond the box: “We've always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems. Don't give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story. Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community. Work together: We've built a team that prides itself on diversity of thought and background. Collaboration is better with contrast. Remember to be human: We work hard, but we leave room for the people, places and things that we love. This position is open to applicants or individuals who are located in or around Dallas,Tx, Garland, Tx, Terrell, Tx and/or Longview, Tx. The Role: The Fulfillment Operations Supervisors and Managers are key leadership roles in our growing 3PL operation which includes E-commerce and Wholesale customers. Key responsibilities will be to manage a multi-client operation to include DTC & B2B. You will be responsible to develop, support, and maintain the resources and processes necessary to efficiently manage and improve distribution center operations, including picking, packing, shipping, inbound receiving, and consolidation operations. The ability to motivate a performance driven team and be customer service driven, is a must. Potential shifts include first, second and weekend shift. What You'll Do: Maintain records on working hours and meet financial projections of team Consistently review operations and recommend and implement improvements as cleared by upper management. Give directions for shift operational flow, flex resources to consistently achieve requirements in all areas at lowest cost. Direct supervisor staff to maintain proper productive staffing levels per budget and departmental demands, including all interviewing, training and discipline processes and ensure that all departments are correctly staffed and agreed upon daily. Drive efficiency in operations by continuously improving current processes and practices. Develop, support and maintain the resources and processes necessary to efficiently manage and improve DC operations. Maintain an atmosphere that fosters teamwork, effective communications, clear and fair metrics, consistent policy administration and great customer service. Create and maintain departmental spreadsheets of performance, cost per piece and accuracy. Promote a safe working environment. Report all incidents and injuries. Perform other duties as assigned. Who You Are: A leader with the ability to influence A high level communicator both orally and written Able to multi-task and adapt to a changing environment A Problem Solver Team oriented with strong interpersonal skills What You've Done: 5+ yrs warehouse operations experience within 1 of the following.... replenishment, receiving, outbound, inventory, special projects & returns 3+ years of supervisory or lead experience in which you motivated, trained and led your team into performing at extraordinary levels. Systems experience with WMS, OMS, Excel, and other Office applications. High School diploma or GED. Top candidates will also have: You have successfully utilized data to support decisions and drive success in your responsible areas Prior 3PL operations experience. Prior B2B wholesale experience Physical Work Environment: Able to withstand moderate physical activity (standing, walking, bending, stooping over, reaching, etc.). Able to lift and carry up to 25-30 lbs. on occasion (document boxes, files, binders, and other items) Able to maintain attention and concentration for extended periods of time Able to work overtime including extended schedules during peak seasons. Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN. All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants. Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
$26k-37k yearly est. Auto-Apply 60d+ ago
Fulfillment Center Supervisor/Manager (Future Opportunities)
Cart.com 3.8
Dallas, TX jobs
Apply here to be considered for our FUTURE Fulfillment Leadership Openings: Our Talent Acquisition team will be reviewing applicants from this posting to determine if your skills and experience align with one of the following Fulfillment Leadership roles; Fulfillment Center Supervisor and Fulfillment Center Manager. This review is for future hiring for these Onsite roles. Please be aware that this role description is a generalized description and may not have the exact details of the role you could be identified for. Please ensure that you answer our application questions because we will use your answers to help identify you for the right aligned leadership opportunity. If you are identified as a potential fit, one of our recruiters will reach out to set up a call to discuss our future opportunity. Who We Are: We're Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2B and B2C companies to unify commerce operations across channels and sell and fulfil anywhere their customers are. We're building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth. Our goal is to be the global backbone of commerce. To achieve it, we're looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We'd love to hear from you. Cart.com Fast Facts: * 6,000+ customers worldwide * 1,600+ employees globally * 14 warehouses nationwide, totaling over 8 million square feet of space * Our software lists $10+ trillion in product value across channels * Our digital and physical operations support $8+ billion in Gross Merchandise Value Our values: Cart.com is building a company that is committed to living out these 6 core values: * Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about. * Think beyond the box: "We've always done it that way" is not a phrase uttered often at our office. We create creative solutions to complex problems. * Don't give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story. * Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community. * Work together: We've built a team that prides itself on diversity of thought and background. Collaboration is better with contrast. * Remember to be human: We work hard, but we leave room for the people, places and things that we love. This position is open to applicants or individuals who are located in or around Dallas,Tx, Garland, Tx, Terrell, Tx and/or Longview, Tx. The Role: The Fulfillment Operations Supervisors and Managers are key leadership roles in our growing 3PL operation which includes E-commerce and Wholesale customers. Key responsibilities will be to manage a multi-client operation to include DTC & B2B. You will be responsible to develop, support, and maintain the resources and processes necessary to efficiently manage and improve distribution center operations, including picking, packing, shipping, inbound receiving, and consolidation operations. The ability to motivate a performance driven team and be customer service driven, is a must. Potential shifts include first, second and weekend shift. What You'll Do: * Maintain records on working hours and meet financial projections of team * Consistently review operations and recommend and implement improvements as cleared by upper management. * Give directions for shift operational flow, flex resources to consistently achieve requirements in all areas at lowest cost. * Direct supervisor staff to maintain proper productive staffing levels per budget and departmental demands, including all interviewing, training and discipline processes and ensure that all departments are correctly staffed and agreed upon daily. * Drive efficiency in operations by continuously improving current processes and practices. * Develop, support and maintain the resources and processes necessary to efficiently manage and improve DC operations. * Maintain an atmosphere that fosters teamwork, effective communications, clear and fair metrics, consistent policy administration and great customer service. * Create and maintain departmental spreadsheets of performance, cost per piece and accuracy. * Promote a safe working environment. Report all incidents and injuries. * Perform other duties as assigned. Who You Are: * A leader with the ability to influence * A high level communicator both orally and written * Able to multi-task and adapt to a changing environment * A Problem Solver * Team oriented with strong interpersonal skills What You've Done: * 5+ yrs warehouse operations experience within 1 of the following.... replenishment, receiving, outbound, inventory, special projects & returns * 3+ years of supervisory or lead experience in which you motivated, trained and led your team into performing at extraordinary levels. * Systems experience with WMS, OMS, Excel, and other Office applications. * High School diploma or GED. Top candidates will also have: * You have successfully utilized data to support decisions and drive success in your responsible areas * Prior 3PL operations experience. * Prior B2B wholesale experience Physical Work Environment: * Able to withstand moderate physical activity (standing, walking, bending, stooping over, reaching, etc.). * Able to lift and carry up to 25-30 lbs. on occasion (document boxes, files, binders, and other items) * Able to maintain attention and concentration for extended periods of time * Able to work overtime including extended schedules during peak seasons. Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN. All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants. Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
$26k-37k yearly est. Auto-Apply 60d+ ago
(Hot Jobs)Landscape Services Supervisor (City of Mobile PR - Recreation)
Mobile County (Al 4.4
Mobile, AL jobs
This is administrative and field work in the organizing, coordinating and supervising of skilled, semiskilled and unskilled workers in all aspects of the landscape enhancement functions of the City of Mobile Parks Department. JurisdictionStarting Salary City of Mobile $51,879 Minimum Qualification Requirements: Attainment of a minimum of a bachelor's degree from a recognized college or university in Landscape Architecture, Landscape Design, Ornamental Horticulture, or a closely related field, and preferably a minimum of one year experience in landscape design or horticulture management and supervision; or a combination of education and experience equivalent to these requirements. Special Requirement: Must possess a valid driver's license from state of residence.For details, please see the Class Specifications | LANDSCAPE SERVICES SUPERVISOR | Class Spec Details. All applications must be submitted online through the Mobile Civil Service Job Opportunities page. As you create a JobOpps account, you will be asked for Notification Preferences (email or paper). Paper notification is not available; therefore, "email" should be selected. All notifications will be sent by email only. Only one application will be accepted per applicant per job posting. Accuracy and truthfulness are of primary importance for Civil Service System employment, and all applications are reviewed with this in mind. Resumes will not be accepted in place of completing the education and experience sections of the application. If needed, computers are available in our office at 1809 Government Street, Mobile, AL. Our office hours are 8:00 am to 5:00 pm Monday - Friday, except for major holidays. A person with a disability may request accommodation by contacting the Mobile Civil Service at ************. Adam Bourne, Civil Service Director The agencies we serve are equal-opportunity employers
$51.9k yearly 16d ago
Changeover Supervisor|Part-Time | Multi-Purpose Center (Virginia State University)
Oak View Group 3.9
Petersburg, VA jobs
Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary The Changeover Supervisor directs, supervises and coordinates event setup activities and operations for the VSU MPC. This role will pay an hourly rate of $19.00- $19.50. Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching This position will remain open until March 6, 2026. About the Venue The Multi-Purpose Center is a state-of-the-art multipurpose venue located on the campus of Virginia State University, in South Chesterfield, VA. The arena is able to seat more than 6,000 guests, making it the largest events venue located south of Richmond in the state of Virginia. The amenities-packed arena serves as a full entertainment facility hosting athletic events, commencements, live concerts, family shows, trade shows, and more. Formally opening its doors to the public in March of 2016, the VSU Multi-Purpose Center is home to the Virginia State University Trojans Basketball and Volleyball teams. The MPC is managed by OVG360, which is a full-service venue management and hospitality company that helps client-partners reimagine the sports, live entertainment, and convention industries for the betterment of the venue, employees, artists, athletes, and surrounding communities. Responsibilities Coordinate and supervise conversions Oversee hiring, training, scheduling and managing of changeover staff to accurately and efficiently set up and tear down events Assume management responsibility for all services and activities involved in the operations of arena and exhibit hall large sets Select, train, motivate, and evaluate front-line staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline procedures Assist in the planning, direction, coordination, and reviewing work plans for facility operations Ability to follow written instruction, interpret Auto CAD drawings and blueprints Interface with union officials and employees as required Develop long range plans for future events Communicate between shifts the necessary tasks that still need to be completed Working knowledge of operations equipment including forklifts, pallet jacks, staging, retractable seating risers, basketball courts, etc Coordinate between changeover crew and housekeeping needs with custodial supervisors Maintain department equipment Perform other duties as assigned Qualifications Minimum of 1-3 years experience in an operations or facility coordination position in an arena, convention center, or public assembly facility including event set up/breakdown, event coordination, or related field, and direct employee supervision. High school diploma (or equivalent) Strong leadership, organizational, and oral communication skills with ability to function in a multi-task environment are vital Reliability is a must Ability to work beyond normal business hours as required, including but not limited to nights, weekends and holidays Forklift and aerial lift certifications are preferred or must have ability to obtain INTELLECTUAL/SOCIAL/PHYSICAL DEMANDS & WORK ENVIRONMENT: The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Intellectual/Social Demands: While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients. Physical Demands: While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information. Work Environment: The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-event times. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
$19-19.5 hourly Auto-Apply 41d ago
Changeover Supervisor|Part-Time | Multi-Purpose Center (Virginia State University)
Oakview Group 3.9
Petersburg, VA jobs
Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary The Changeover Supervisor directs, supervises and coordinates event setup activities and operations for the VSU MPC. This role will pay an hourly rate of $19.00- $19.50. Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching This position will remain open until March 6, 2026. About the Venue The Multi-Purpose Center is a state-of-the-art multipurpose venue located on the campus of Virginia State University, in South Chesterfield, VA. The arena is able to seat more than 6,000 guests, making it the largest events venue located south of Richmond in the state of Virginia. The amenities-packed arena serves as a full entertainment facility hosting athletic events, commencements, live concerts, family shows, trade shows, and more. Formally opening its doors to the public in March of 2016, the VSU Multi-Purpose Center is home to the Virginia State University Trojans Basketball and Volleyball teams. The MPC is managed by OVG360, which is a full-service venue management and hospitality company that helps client-partners reimagine the sports, live entertainment, and convention industries for the betterment of the venue, employees, artists, athletes, and surrounding communities. Responsibilities * Coordinate and supervise conversions * Oversee hiring, training, scheduling and managing of changeover staff to accurately and efficiently set up and tear down events * Assume management responsibility for all services and activities involved in the operations of arena and exhibit hall large sets * Select, train, motivate, and evaluate front-line staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline procedures * Assist in the planning, direction, coordination, and reviewing work plans for facility operations * Ability to follow written instruction, interpret Auto CAD drawings and blueprints * Interface with union officials and employees as required * Develop long range plans for future events * Communicate between shifts the necessary tasks that still need to be completed * Working knowledge of operations equipment including forklifts, pallet jacks, staging, retractable seating risers, basketball courts, etc * Coordinate between changeover crew and housekeeping needs with custodial supervisors * Maintain department equipment * Perform other duties as assigned Qualifications * Minimum of 1-3 years experience in an operations or facility coordination position in an arena, convention center, or public assembly facility including event set up/breakdown, event coordination, or related field, and direct employee supervision. * High school diploma (or equivalent) * Strong leadership, organizational, and oral communication skills with ability to function in a multi-task environment are vital * Reliability is a must * Ability to work beyond normal business hours as required, including but not limited to nights, weekends and holidays * Forklift and aerial lift certifications are preferred or must have ability to obtain INTELLECTUAL/SOCIAL/PHYSICAL DEMANDS & WORK ENVIRONMENT: The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Intellectual/Social Demands: While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients. Physical Demands: While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information. Work Environment: The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-event times. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
$19-19.5 hourly Auto-Apply 41d ago
Bar Supervisor | Part-Time | BOK Center
Oakview Group 3.9
Tulsa, OK jobs
Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary The Bar Supervisor is responsible for overseeing the alcohol serving of guests in the arena at various Bar locations, including portables & Premium locations, The Bar Supervisor must be personable and able to work in an ever- changing fast-paced environment. The Bar Supervisor will assist the Concessions Bar & Premium Management staff and the rest of the OVG leadership team with projects including training, inventory and special events. The Bar Supervisor must maintain excellent attendance and be available to work events as scheduled per business need. This role will pay an hourly rate of $14.00 to $16.00. Benefits for Part-Time roles: 401(k) savings plan and 401(k) matching. This position will remain open until April 17, 2026. About the Venue The Bank of Oklahoma Center, also known as the BOK Center, is located downtown and serves as the premier sports and entertainment venue of the greater Tulsa region. Offering a 19,199-seat multi-purpose arena and 565,000 total square footage designed to accommodate concerts, family shows and other special events and has been named on multiple occasions one of the country's best venues Responsibilities * Ensure proper set-up of all Bar locations prior to doors. Set-up duties may include: verifying opening inventory, assigning duties to Bartenders, ensuring sanitation standards are met, verifying that each location is fully operational, ascertaining levels of alcohol production based upon projected guest attendance has been met; assuring that SL or NFP Stand Leader has followed proper procedures for distribution and handling of cash. * Provide a high level of oversight and operational expertise resulting in the smooth, efficient and profitable execution of events. * Training new & current employees with regarding to property procedure & best practices. * Willing to cover / back-up any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met; assist with Premium Services operations and event needs, as directed. * Ensure work environment is safe and free from harassment or discrimination; immediately address all safety concerns, potential hazards, accidents or incidents. Relays safety/health issues to management immediately. * Ensure event staff are aware of work place expectations; provide on-going assistance, training and mentoring to event staff, promote a positive, enthusiastic and cooperative workplace environment by working side-by-side with staff; reinforce procedures and practices through repetition; lead by example and provide on-going constructive feedback. * Ability to obtain working knowledge of all existing Bar locations: geographical locations, equipment, evacuation procedures, adjacent employee and guest areas and facility access. * Responsible for supervising the service of beverages to guests including alcoholic beverages. Must check guest's ID to verify minimum age requirement for the purchase of alcoholic beverages. * Responsible for computing the cost of sale & presenting the guest with the check. Accept payments & provide change as necessary. * Maintains sanitation, health and safety standards in work areas. * Must show demonstrated ability to meet the company standard for excellent attendance. * Assures that the location equipment is operable and clean prior to start of event. * Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals * Enforces all company policies and procedures. * Practices excellent Human Resources skills regarding employee relations, corrective action, coaching and counseling employees. * Assists Management team with projects including training, inventory and special events. * All other duties as assigned by the managers and supervisors. Qualifications * At Least 1-2 years' experience working in a supervisory capacity in a food & beverage environment. * Ability to supervise the work of others. * Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment. * Ability to speak, read and write in English. * Ability to work well in a team-oriented, fast-paced, event-driven environment. * Possess valid food handling certificate & alcohol service permit if required by state or federal regulations. * Ability to handle cash accurately and responsibly. * Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
$14-16 hourly Auto-Apply 4d ago
Patient Services Supervisor (Registration)
Orthopedic Institute Careers 3.9
Sioux Falls, SD jobs
We're Hiring a Patient Services Supervisor for the Orthopedic Institute in Sioux Falls, SD!Are you a natural leader with a passion for providing exceptional patient care? As a Patient Services Supervisor at the Orthopedic Institute, you will play a crucial role in overseeing the patient services team and ensuring a seamless registration process for all patients. In this dynamic role, you will lead by example, providing guidance and support to your team members while upholding our commitment to delivering superior care to every patient who walks through our doors. What You'll Do: Supervise the patient services team to ensure efficient and accurate registration processes Provide ongoing training and support to team members Resolve patient inquiries and concerns in a timely and professional manner Maintain accurate patient records and documentation Collaborate with other departments to improve patient experiences What We're Looking For: Bachelor's degree in healthcare administration, business, or related field preferred Proven experience in patient services, healthcare administration, or a similar role Strong leadership and team management skills Excellent communication and interpersonal abilities Knowledge of healthcare regulations, privacy laws (e.g., HIPAA), and medical office procedures Proficiency in electronic health records (EHR) systems and office software Ability to multitask, prioritize, and work effectively in a fast-paced environment Problem-solving skills and a patient-focused attitude Why Join Us: By joining the Orthopedic Institute as a Patient Services Supervisor, you'll have the opportunity to make a meaningful impact on the lives of our patients. Our team is dedicated to providing the highest quality of care and support, and we're looking for a passionate individual to help us continue our mission of excellence. About Us: The Orthopedic Institute in Sioux Falls, SD is a premier healthcare facility specializing in orthopedic care. Our team of expert physicians, nurses, and support staff are committed to providing personalized, compassionate care to our patients. We offer state-of-the-art treatments and technologies to ensure the best possible outcomes for our patients. Join us in our mission to help individuals live their lives to the fullest!
$27k-40k yearly est. 6d ago
Remote Customer Service Representative
Mci 3.7
Call center supervisor job at MCI World
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for handling customer inquiries, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience. If you have excellent communication skills, a problem-solving mindset, and the ability to thrive in a high-energy setting, we encourage you to apply. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. -------------- POSITION RESPONSIBILITIES Key Responsibilities: Listen to customers, understand their needs, and resolve customer issues Utilize systems and technology to complete account management tasks Recognize sales opportunity and apply sales skills to upgrade Explain and position the products and processes with customers Appropriately escalate customer dissatisfaction with managerial team Ensure first call resolution through problems solving and effective call handling STANDARD QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers CONDITIONS All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. COMPENSATION, BENEFITS, INCENTIVES, AND REWARDS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. DISCLAIMER The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. We can recommend jobs specifically for you! 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$26k-33k yearly est. Auto-Apply 60d+ ago