Customer Care Supervisor jobs at MCI World - 760 jobs

Remote Customer Service Representative
Mci 3.7
Customer care supervisor job at MCI World
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for handling customer inquiries, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience. If you have excellent communication skills, a problem-solving mindset, and the ability to thrive in a high-energy setting, we encourage you to apply. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. -------------- POSITION RESPONSIBILITIES Key Responsibilities: Listen to customers, understand their needs, and resolve customer issues Utilize systems and technology to complete account management tasks Recognize sales opportunity and apply sales skills to upgrade Explain and position the products and processes with customers Appropriately escalate customer dissatisfaction with managerial team Ensure first call resolution through problems solving and effective call handling STANDARD QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers CONDITIONS All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. COMPENSATION, BENEFITS, INCENTIVES, AND REWARDS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. DISCLAIMER The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. We can recommend jobs specifically for you! 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$24k-31k yearly est. Auto-Apply 60d+ ago

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Client Support Rep
Outcomes 3.7
Orlando, FL jobs
The Client Support Representative delivers high-level service, support, and solutions to customers using specific tools and phone systems, teleconference tools, and remote connection. The Client Support Representative will answer a high volume of calls from our clients. Essential Duties & Responsibilities Customer Interaction Respond promptly and professionally to inbound calls and other communication channels. Provide accurate and relevant information to clients regarding products, programs, and services. Address client inquiries and concerns with a customer-centric approach. Issue Resolution Identify and troubleshoot client issues, escalating them appropriately when necessary. Utilize a ticketing system to efficiently manage and track client concerns adhering to documentation standards. Offer effective and timely solutions to meet client needs. Product Knowledge Maintain a comprehensive understanding of the company's products, programs, and services. Stay informed about updates and changes in offerings to assist clients effectively. Process Adherence Adhere to standard processes and procedures in handling client interactions. Ensure compliance with established protocols for issue resolution. Team Collaboration Collaborates effectively with internal teams to gather information, resolve customer issues and enhance the overall client experience. Communicate regularly with team members to share insights and updates. Documentation Accurately record and document client interactions and resolutions. Keep detailed and organized records for reference and reporting purposes. Client Retention Offer alternative solutions when appropriate with the goal of retaining clients' business. Analyze client needs and recommend relevant features to enhance their experience. Continued Development Stay current with industry information, changes, and updates to provide informed support. Adaptability Demonstrate flexibility and adaptability in a dynamic and evolving client support environment. Ad-hoc Support Assist with additional support-related tasks and participate in Ad-Hoc projects as needed. Qualifications Knowledge & Requirements Experience in a technical call center environment preferred. Certified Pharmacy Technician preferred. Ability to handle difficult client interactions and deescalate a situation using excellent listening and communication skills to relate to the client and resolve their issue effectively. Ability to evaluate and analyze problems or tasks from multiple perspectives; adaptively employ problem solving methods to find creative or novel solutions; use logical, systematic, and sequential processes to solve problems. Communicate ideas, thoughts, and facts in writing using proper grammar, spelling, document formatting and sentence structure. Education & Experience Requirement Minimum years of work experience: 2 years Experience working with healthcare professionals in a fast-paced clinical setting preferred Minimum level of education or education/experience: High School Diploma A minimum of a High School Diploma or G.E.D.; Preferred: A Bachelor's degree in a related field from an approved and accredited college or university. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Frequent sitting in stationary position at a desk Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs Occasional twisting of body Occasional reaching by extending hands and arms in any direction Occasional lifting, pulling, or pushing Uses of basic office equipment within corporate and home office environment. Will be filing (lifting, reaching, bending) and possibly lifting boxes, up to 10 lbs. This position works in an office environment with moderate noise, including some work situations that could present repetitive muscular and vision strain.
$38k-58k yearly est. 14h ago
Collision Estimator / Service Advisor
Caliber Collision 3.7
Colonial Heights, VA jobs
2+ years of collision estimating experience; sales experience preferred Must be 21 years of age or older Must have a valid driver's license and be eligible for coverage under our company insurance policy ABILITIES/SKILLS/KNOWLEDGE Ability to do consistent physical activity - reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs Must have prior experience with CCC1 or similar estimating software You have an advance understanding and knowledge of the repair process/procedures Strong sales orientation Be able to understand instructions - written and verbal Can prioritize competing tasks and adapt easily to a fast-paced environment
$30k-45k yearly est. 14h ago
Director, Customer Success, East
Attentive 4.2
Remote
Attentive is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We're the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter's work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive's team has been consistently recognized for its performance and culture. We're proud to be included in Deloitte's Fast 500 (four years running!), LinkedIn's Top Startups, Forbes' Cloud 100 (five years running!), and Inc.'s Best Workplaces. About the RoleWe are looking for a highly motivated Customer Success leader with a growth mindset to help lead and coach a new generation of managers and CSMs supporting our Strategic segment with our highest value customers. You will help improve every facet of the team: coaching to up-level customer engagements, create and refine team- and company-wide processes, spearheading growth initiatives, and driving retention and account health. You will work cross-functionally with Sales, Product, Design, Engineering, and Marketing to make sure we are doing everything possible to retain and grow some of our largest customer relationships as we're transforming into a multi-product company. Ultimately, you and your team will be responsible for driving consultative experiences, partnerships, and product health for Attentive's top Strategic customers in order to reduce churn and contribute to expansion growth. It is a unique opportunity to get a seat at the leadership table and owning the east coast book of business for our Strategic segment.What You'll Accomplish Lead and scale a team of 25 CSMs and managers who support our Strategic customer segment, managing $180M ARR. Manage, hire, and develop a team of Customer Success Managers who have deep industry experience with the aim of maximizing customer retention and happiness in our Strategic segment Partner with regional Sales, Renewals, and Professional Services leadership to deliver exceptional post-sale experience and outcomes for customers Design and drive strategic improvements to scale processes, services, and systems to enable the team to exceed adoption, retention, and growth objectives Implement new processes and operations vital to scaling the team and executing on results Be a thought leader and establish executive relationships with key customers to ensure we are multi-threaded Create a culture of accountability and execution through data driven strategies Work with the internal executive team (CEO, Head of Product, VPs of CS, Sales, Marketing, Design) to translate customer feedback into specific product requirements Your Expertise MarTech background with hands-on experience in Email and SMS highly preferred Excelled in a CS/AM role (preferably at a marketing/software company or startup) 5-7+ years prior leadership experience A natural leader and passionate coach who inspires his/her team to elevate performance Strong entrepreneurial mindset: self-motivated to work independently on tight timelines to achieve ambitious goals A growth mindset with a bias for action and openness to challenge the status quo People-focused leader with proven ability to build creative, collaborative teams, develop people, and link performance to overall business objectives Team player with track record of partnering with Sales, Renewals, Professional Services and other cross-functional stakeholders to deliver results Ability to thrive in a high growth, fast paced environment and adapt quickly to changing demands. Experience scaling teams and processes Extremely personable: excited to coach and develop employees internally and work closely with customers externally Data driven decision maker with a strong focus on execution Extremely detail oriented and organized Located in CST or EST You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work. For US based applicants:- The standard base salary range for this position is $165,000 - $200,000 annually + bonus/commission + equity + benefits- Our salary ranges are determined by role, level and location #LI-AL1 Attentive Company ValuesDefault to Action - Move swiftly and with purpose Be One Unstoppable Team - Rally as each other's champions Champion the Customer - Our success is defined by our customers' success Act Like an Owner - Take responsibility for Attentive's success Learn more about AWAKE, Attentive's collective of employee resource groups. If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience. At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.
$165k-200k yearly Auto-Apply 60d+ ago
Manager, NGP VAN Support
Social Solutions Global 4.1
Austin, TX jobs
US Salary Range: $80,769.23 - $105,000 About Us NGP VAN is the winningest technology platform in the history of democratic and progressive causes, working tirelessly to innovate and advance the technology our clients rely on to bolster our democracy. We help power the trailblazers, campaigners, and advocates fighting up and down the ticket for equality, racial justice, reproductive freedom, democracy, climate reform, and more- including the national Democratic committees and progressive organizations, thousands of Democratic campaigns, hundreds of labor unions, advocacy organizations, progressive and non-partisan PACs, and other organizations. About the Role We are seeking a forward-thinking, strategic, and hands-manager to help lead our NGP VAN Support team. This individual will balance operational leadership with subject matter expertise, contributing to both the day-to-day management of cases and the long-term success of the department. The Manager, NGP VAN Support plays a crucial role in client support, team development, and cross-functional collaboration. Key Responsibilities Casework: Engage directly with client cases, including both new and escalated issues, ensuring timely and accurate resolution. Team Management: Successfully manage Team Leads and Client Support Specialists, providing direction, coaching, and accountability. Set clear goals and hold staff responsible for performance and service excellence. Provide feedback to direct reports weekly and assist them in steps to achieving their long-term goals. Escalation Handling: Act as the point of escalation for Team Leads and Client Support Specialists, owning the resolution of complex client issues and ensuring appropriate follow-through. Track escalated issues across cross-functional commitments and timelines to resolution. Queue & Capacity Management: Take ownership of queue management, documentation, and help implement team processes for case handling and phone service. Onboarding/Training: Collaborate with NGP VAN Support Leadership on training plans for new hires. Work with Training and Education team to identify gaps in documentation and suggest improvements to resolve frequent issues. Leadership & Advocacy: Take initiative to advocate for resources and attention when needed. Exhibit a collaborative and leadership-driven approach to problem-solving and team development. Qualifications: Proven experience (2+ years) in a management role within client services or a related field Deep expertise in Political Fundraising and/or Campaign Finance Compliance (or a demonstrated ability to learn and lead within new domains) Strong leadership, conflict resolution, and negotiation skills Demonstrated ability to manage complex processes and resolve operational issues Excellent communication and interpersonal skills Ability to think strategically while executing on the details At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization. ____________________________________________________________________________________ Our Culture At NGP VAN, we foster an inclusive, equitable culture where every team member belongs and contributes to meaningful impact. Read more about our values and culture here. Compensation & Benefits We offer a comprehensive benefits package that supports your health, well-being and growth - explore full details here. Compensation and benefits for this role apply to full-time employees in the United States and may vary based on local standards, laws and norms. Pay is determined by location, skills, experience, and education, and is one part of NGP VAN's total rewards package, which may also include bonuses, incentives, equity, and a comprehensive benefits program. ____________________________________________________________________________________ Equal Opportunity & Accommodations At NGP VAN, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other characteristic protected by law. If you require a reasonable accommodation during the application process, please submit a request.
$80.8k-105k yearly 3d ago
Customer Success Lead
Dscout 3.9
Remote
At Dscout, we're building the most flexible and powerful UX research platform on the market-trusted by the world's top brands in finance (JP Morgan Chase, Intuit, Charles Schwab, PayPal), healthcare (Aya, Headspace), consumer goods (Keen, Verizon, Target, Northface), and tech (Google, Amazon, Facebook, Meta, Spotify, AirBnB). Our tools help teams deeply understand the humans behind their products, so they can build better ones. We are expanding our smart and driven team and would love for you to join us. We are looking for a Lead Research Advisor to join our growing Customer Success department. You will drive and grow important relationships by helping our customers find new ways to use our platform, ensuring they achieve maximum value from their investment. This role is a critical function that merges research expertise with a customer success motion, focusing on driving platform adoption and mitigating churn risk. You will also directly manage and work closely with a team of Research Advisors to design, recruit, and field research projects for our customers. You will have a chance to make a real difference for Dscout's customers and build your career at the intersection of customer success and research. You are an incredible communicator and a genuine, creative problem-solver. You are our customer's dedicated partner in success, helping them learn a new digital tool, execute powerful research, and maximize the return on their Dscout subscription. You collaborate closely with Account Directors to help to identify Dscout methodologies that best meet customer needs, build new use cases, identify growth opportunities, and ensure strong platform adoption across their organization. Internally, you are our customers' champion, driving larger improvements to the platform and overall user experience. In addition to your work with customers, you enjoy coaching, mentoring, and helping junior staff do their best work every day. The Lead Research Advisor position is among the most central to Dscout's operations, so you'll work with people from across the company on a regular basis, especially our product, engineering, and sales teams. If this sounds like you, apply today! What you will do: Act as a Dscout expert to train and educate customers on functionality and Dscout methodology, driving wide and deep platform adoption. Consult with customers to provide specific recommendations for their research designs on our software platform, ensuring successful outcomes and value realization. Collaborate with customers to run high-impact research projects on Dscout, including planning, design, recruiting, fielding, and client engagement. Equip customers to derive insights from data using Dscout's analysis tools. Work closely with our Sales team to ensure customer retention, identify expansion opportunities, and proactively mitigate risk of churn. Manage 1-3 Research Advisors, prioritizing workload, coaching on work performance, and professional growth. Travel occasionally for onsite customer visits where you will build relationships, train and share best practices, and gather feedback to bring directly back to our Product team. Act as a customer advocate by sharing feedback internally to continuously improve Dscout's product offerings. Provide support and guidance to research participants (who we call “Scouts”). What you need to have: 5+ years experience in research, ideally with exposure to a Customer Success or consulting model. Lead complex, high-impact research engagements for in-house or for clients across all phases of qualitative research, especially scoping/planning, design, recruiting, fielding, and analysis a plus. Proven ability to consult with clients/customers to drive product adoption and maximize customer lifetime value. 1+ years of experience as a people manager. BA/BS degree in anthropology, sociology, market research, design research, HCI related field, or equivalent work experience. Excellent communication skills, both oral and written. Naturally able to strike a balance between friendly and professional in all communications. Able to work both collaboratively and independently, proven experience collaborating with and mentoring team members. Strong critical thinking skills; excited by the prospect of creative problem solving in the research and SaaS space alongside colleagues and customers. Flexible and eager to learn new things each and every day. Empathetic to others' needs and circumstances. Highly organized, efficient, and detail-oriented. An innate curiosity about how and why people behave the way they do, and a desire to better understand complex behavioral problems and find solutions to those problems. Of course, what is outlined above is an ideal set of expectations; however, business needs and other projects and tasks may shift, and additional tasks could be assigned at the discretion of your manager. About Dscout Dscout is a team of passionate, empathetic, and curious professionals. As a recognized leader in the Forrester Wave, we're at the cutting edge of experience research technology. The power of research drives us - how in-context insights from real people can build more enjoyable products and services. We prioritize learning, sharing, and building. We also deeply value being a diverse and inclusive team and company and look for team members who align with that belief. Join our dynamic team and help shape product roadmaps and business strategies for the world's most loved brands. It doesn't stop there. When you join the Dscout team, you will get: A strong and competitive compensation package with a built-in bonus and equity program. An incredible and progressive benefits package (for both you and your dependents) to support work/life balance, including flexible PTO, 15 company holidays, 12 weeks of paid parental leave, 401k match, and much more. An education stipend to support your growth & development, and a remote work stipend. A company that is open and transparent with our team. You will know what is happening and why it matters. Dscout is an equal-opportunity employer that values diversity. We do not discriminate based on identity, including race, color, religion, national origin or ancestry, sex, gender identity and expression, age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. If you need reasonable accommodations for any part of the employment process, please email us at accommodations@dscout.com with the nature of your request and your contact information. We'll do everything possible to ensure you're well-prepared for success during our interview process, while also upholding your privacy, including accommodating any special requests. Please note that only inquiries regarding requests for reasonable accommodation will be responded to from this email address. When you apply at Dscout, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references, as necessary to consider your job application for open positions. For more information about our privacy practices, please visit our Privacy Policy. Dscout participates in the E-Verify program in certain locations, as required by law. NOTE: DSCOUT NEVER CONTACTS JOB APPLICANTS VIA TEXT, MESSENGER, OR OTHER SIMILAR APPLICATIONS. BE AWARE OF PHISHING AND SPOOFING SCAMS, BOTH VIA TEXT AND EMAIL. ONLY RESPOND TO EMAILS FROM DSCOUT.COM
$98k-144k yearly est. Auto-Apply 8d ago
Customer Success Lead
Dscout 3.9
Chicago, IL jobs
Job Description At Dscout, we're building the most flexible and powerful UX research platform on the market-trusted by the world's top brands in finance (JP Morgan Chase, Intuit, Charles Schwab, PayPal), healthcare (Aya, Headspace), consumer goods (Keen, Verizon, Target, Northface), and tech (Google, Amazon, Facebook, Meta, Spotify, AirBnB). Our tools help teams deeply understand the humans behind their products, so they can build better ones. We are expanding our smart and driven team and would love for you to join us. We are looking for a Lead Research Advisor to join our growing Customer Success department. You will drive and grow important relationships by helping our customers find new ways to use our platform, ensuring they achieve maximum value from their investment. This role is a critical function that merges research expertise with a customer success motion, focusing on driving platform adoption and mitigating churn risk. You will also directly manage and work closely with a team of Research Advisors to design, recruit, and field research projects for our customers. You will have a chance to make a real difference for Dscout's customers and build your career at the intersection of customer success and research. You are an incredible communicator and a genuine, creative problem-solver. You are our customer's dedicated partner in success, helping them learn a new digital tool, execute powerful research, and maximize the return on their Dscout subscription. You collaborate closely with Account Directors to help to identify Dscout methodologies that best meet customer needs, build new use cases, identify growth opportunities, and ensure strong platform adoption across their organization. Internally, you are our customers' champion, driving larger improvements to the platform and overall user experience. In addition to your work with customers, you enjoy coaching, mentoring, and helping junior staff do their best work every day. The Lead Research Advisor position is among the most central to Dscout's operations, so you'll work with people from across the company on a regular basis, especially our product, engineering, and sales teams. If this sounds like you, apply today! What you will do: Act as a Dscout expert to train and educate customers on functionality and Dscout methodology, driving wide and deep platform adoption. Consult with customers to provide specific recommendations for their research designs on our software platform, ensuring successful outcomes and value realization. Collaborate with customers to run high-impact research projects on Dscout, including planning, design, recruiting, fielding, and client engagement. Equip customers to derive insights from data using Dscout's analysis tools. Work closely with our Sales team to ensure customer retention, identify expansion opportunities, and proactively mitigate risk of churn. Manage 1-3 Research Advisors, prioritizing workload, coaching on work performance, and professional growth. Travel occasionally for onsite customer visits where you will build relationships, train and share best practices, and gather feedback to bring directly back to our Product team. Act as a customer advocate by sharing feedback internally to continuously improve Dscout's product offerings. Provide support and guidance to research participants (who we call "Scouts"). What you need to have: 5+ years experience in research, ideally with exposure to a Customer Success or consulting model. Lead complex, high-impact research engagements for in-house or for clients across all phases of qualitative research, especially scoping/planning, design, recruiting, fielding, and analysis a plus. Proven ability to consult with clients/customers to drive product adoption and maximize customer lifetime value. 1+ years of experience as a people manager. BA/BS degree in anthropology, sociology, market research, design research, HCI related field, or equivalent work experience. Excellent communication skills, both oral and written. Naturally able to strike a balance between friendly and professional in all communications. Able to work both collaboratively and independently, proven experience collaborating with and mentoring team members. Strong critical thinking skills; excited by the prospect of creative problem solving in the research and SaaS space alongside colleagues and customers. Flexible and eager to learn new things each and every day. Empathetic to others' needs and circumstances. Highly organized, efficient, and detail-oriented. An innate curiosity about how and why people behave the way they do, and a desire to better understand complex behavioral problems and find solutions to those problems. Of course, what is outlined above is an ideal set of expectations; however, business needs and other projects and tasks may shift, and additional tasks could be assigned at the discretion of your manager.About DscoutDscout is a team of passionate, empathetic, and curious professionals. As a recognized leader in the Forrester Wave, we're at the cutting edge of experience research technology. The power of research drives us - how in-context insights from real people can build more enjoyable products and services. We prioritize learning, sharing, and building. We also deeply value being a diverse and inclusive team and company and look for team members who align with that belief. Join our dynamic team and help shape product roadmaps and business strategies for the world's most loved brands.It doesn't stop there. When you join the Dscout team, you will get: A strong and competitive compensation package with a built-in bonus and equity program. An incredible and progressive benefits package (for both you and your dependents) to support work/life balance, including flexible PTO, 15 company holidays, 12 weeks of paid parental leave, 401k match, and much more. An education stipend to support your growth & development, and a remote work stipend. A company that is open and transparent with our team. You will know what is happening and why it matters. Dscout is an equal-opportunity employer that values diversity. We do not discriminate based on identity, including race, color, religion, national origin or ancestry, sex, gender identity and expression, age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law.If you need reasonable accommodations for any part of the employment process, please email us at accommodations@dscout.com with the nature of your request and your contact information. We'll do everything possible to ensure you're well-prepared for success during our interview process, while also upholding your privacy, including accommodating any special requests. Please note that only inquiries regarding requests for reasonable accommodation will be responded to from this email address.When you apply at Dscout, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references, as necessary to consider your job application for open positions. For more information about our privacy practices, please visit our Privacy Policy. Dscout participates in the E-Verify program in certain locations, as required by law.NOTE: DSCOUT NEVER CONTACTS JOB APPLICANTS VIA TEXT, MESSENGER, OR OTHER SIMILAR APPLICATIONS. BE AWARE OF PHISHING AND SPOOFING SCAMS, BOTH VIA TEXT AND EMAIL. ONLY RESPOND TO EMAILS FROM DSCOUT.COM
$85k-125k yearly est. 10d ago
Food Services Leader
Pilot Company 4.0
Big Lake, TX jobs
$1500 Sign On Bonus! Housing Provided $15/week. Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law. Military encouraged to apply. Job Description Shift Leaders are responsible for supervising employees and general operations of the restaurant. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well-maintained and running smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customer service. Pay Rates Starting between: $14.95 - $22.22 / hour Qualifications Previous experience or working knowledge of restaurant operations Incredible customer service skills & the ability to help maintain a customer focused culture Must be proficient with a calculator, computer, and other equipment Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives Must be able to work a flexible schedule of nights, days, weekends, and holidays Background check is required Additional Information Fuel Discount Nation-wide Medical Plan/Dental/Vision 401(k) Flexible Spending Accounts Adoption Assistance Tuition Reimbursement Flexible Schedule Weekly Pay Job Location Google Maps requires functional cookies to be enabled
$15-22.2 hourly 3d ago
Customer Support Manager
Gradient Labs 3.2
San Francisco, CA jobs
Join us at Gradient, where our purpose is to revolutionize home comfort while championing environmental sustainability. Our mission is to combat the escalating challenge of climate change by redefining how homes are heated and cooled. Today, the environmental impact of heating and cooling systems surpasses that of the entire transportation sector, and without intervention, this trend is set to escalate drastically. At Gradient, we believe that ensuring comfortable living spaces shouldn't come at the cost of our planet. We envision a future where every individual can enjoy the luxury of a comfortable home without contributing to carbon emissions. Our high-efficiency, low-carbon heat pump is just the beginning of our journey toward fully decarbonizing buildings. By joining Gradient, you'll be at the forefront of a movement to make sustainable living accessible to all, ensuring healthier communities and a brighter, greener future. Overview We are seeking an experienced Customer Support Manager with deep expertise in Zendesk to lead our customer support team and scale a high-quality, efficient support operation. This role owns the day-to-day management of customer support agents while designing and executing a support strategy that leverages Zendesk to deliver exceptional customer experiences-without adding unnecessary headcount. This role requires a hands-on leader who understands how to translate customer needs and business growth into scalable processes, automation, and reporting within Zendesk. This person will ideally live somewhere near our San Francisco Headquarters, though we are for US based remote work for the right person. The estimated base salary for this role is $110,000 - $130,000 USD per year + equity. An individual's compensation will vary on a number of factors including but not limited to geography, skills, education, experience and unique qualifications where applicable. Responsibilities Customer Experience & Quality Define and enforce quality standards for customer interactions across all support channels. Implement quality assurance processes, including ticket reviews and coaching based on Zendesk data and insights. Identify recurring customer issues and collaborate with Product, Engineering, and Operations teams to drive root-cause solutions. Act as a customer advocate by sharing insights and trends derived from Zendesk reporting. Scalable Support Strategy & Operations Develop and execute a customer support strategy that scales efficiently with business growth. Use automation, self-service, and knowledge management to reduce ticket volume and improve first-contact resolution. Optimize staffing models, schedules, and ticket routing to meet demand while minimizing the need for additional headcount. Own and track key support metrics such as CSAT, NPS, first response time, resolution time, and deflection rate. Team Leadership & People Management Lead, coach, and manage a team of customer support agents, ensuring consistent performance and engagement. Conduct regular 1:1s, performance reviews, and coaching sessions with a focus on quality, efficiency, and professional growth. Set clear expectations, KPIs, and workflows for individual contributors using Zendesk as the primary system of record. Build a culture of customer empathy, ownership, and continuous improvement. Zendesk Ownership & Optimization Serve as the primary owner and administrator of Zendesk, including configuration, workflows, triggers, automations, macros, views, SLAs, and roles. Design and maintain scalable Zendesk workflows that improve response times, resolution quality, and agent productivity. Leverage Zendesk Explore to create dashboards and reports that provide visibility into team performance, customer trends, and operational bottlenecks. Continuously evaluate and implement Zendesk features, integrations, and best practices to support growth without increasing headcount. Desired Qualifications 4+ years of experience in customer support or customer operations. 2+ years of experience managing customer support agents or similar individual contributors. Deep, hands-on experience administering and optimizing Zendesk in a production environment. Proven experience building scalable workflows, automations, and reporting within Zendesk. Strong analytical skills with the ability to translate data into operational improvements. Excellent communication, coaching, and cross-functional collaboration skills. Nice to Have Background in hardware and/or software support roles. Experience with Zendesk Guide, Explore, and advanced automations. Experience integrating Zendesk with CRM, product, or analytics tools. Background in SaaS or high-growth environments. Experience leveraging automation or AI to improve support efficiency. Benefits Equity Medical/vision/dental/life/disability insurance 401k Paid parental leave Professional Development Stipend Commuter benefits Flexible PTO We are committed to building a diverse and inclusive company. We seek to create a culture where everyone can belong because we believe that people do their best work when they can show up every day as their authentic selves. We welcome people of different backgrounds, experiences, abilities, and perspectives. Gradient is an equal opportunity employer. We do not make hiring or employment decisions on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status, or genetic information, in compliance with applicable federal, state and local law.
$110k-130k yearly Auto-Apply 26d ago
Customer Lifecycle Enablement Manager
Upguard 4.2
Austin, TX jobs
Who are we?UpGuard's mission is to make life easier for security teams. We meticulously create robust solutions that enable our customers to identify, assess, and remediate cybersecurity risk across their attack surface, vendor ecosystem, workforce, and trust relationships. Our integrated cyber risk posture management platform combines comprehensive security ratings, instant risk assessments, templated security questionnaires, threat intelligence capabilities, and agentic AI to give organizations a holistic view of their risk surface. We have a rapidly growing customer base at UpGuard, but one thing has remained the same, our customers always come first! Our Success team is determined to help solve the needs and challenges that our customers face on a daily basis. We consistently think outside the box to find new ways to help our customers thrive throughout their journeys with UpGuard. We're on the lookout for individuals who have a passion for helping others, fixing problems, and building long-lasting relationships with new customers. You will also have a commercial mindset to identify opportunities to expand our customer accounts and elevate adoption of our products to new heights. What will you accomplish? Journey Mapping: Define execution standards and create lifecycle maps (customized by segment) across the full customer journey: Onboarding → Adoption → Maturity → Renewal. Competency Development: Build role-based readiness pathways and certification programs for CSMs and AMs. Value Realization: Build adoption frameworks, maturity models, and customer success plans. Create templates and storytelling frameworks that help teams articulate value to customers. Handoff Excellence: Partner with Sales Leadership to define and enforce clear handoff standards, ensuring smooth transitions from Sales to CS. Risk Frameworks: Partner with RevOps to define risk indicators and churn patterns; develop frameworks for early risk identification and mitigation. Renewal Playbooks: Build playbooks focused on value-based renewal motions and train AMs/CSMs on navigating renewal cycle communications. Data Fluency: Train teams to interpret usage data, health scores, and customer signals to proactively manage account health. EBR Ownership: Own the Executive Business Review (EBR) program end-to-end, including structure, templates, standards, and certification. Executive Storytelling: Train CSMs and AMs to deliver executive-ready, outcome-focused EBRs that showcase measurable impact rather than just usage stats. Value Translation: Partner with Product & PMM to translate technical functionality into customer value outcomes; incorporate feature readiness into lifecycle playbooks. Adoption Motions: Leverage product knowledge to build value-led, non-commercial motions that drive multi-product adoption and breadth of usage. Customer Education Alignment: Align with the Customer Education team to ensure self-serve assets and onboarding materials complement the rep-led motion. Collaborating with CS/AM leadership to reinforce lifecycle expectations and partnering with Enablement Ops for content governance. What do we need from? 5+ years of experience in Customer Success Enablement, Lifecycle Program Management, or direct CS/AM Leadership within a B2B SaaS environment. Lifecycle mastery: Deep understanding of the post-sales customer journey, with specific expertise in optimizing onboarding, adoption, value realization, and renewal phases. Framework design: Proven track record of architecting and deploying scalable frameworks (e.g., success plans, risk mitigation, EBRs) that drive Net Revenue Retention (NRR) and Gross Revenue Retention (GRR). Content strategy: Strong content creation skills, capable of building high-impact playbooks, templates, and "value storytelling" assets that help CSMs articulate ROI. Program execution: Demonstrated success in building structured enablement programs-from certification paths to ongoing skill reinforcement-that result in measurable behavior change. Analytical mindset: Data-informed approach to enablement; ability to interpret health scores, churn data, and usage signals to identify skill gaps and prioritize initiatives. Facilitation excellence: Skilled facilitator confident in delivering training to diverse post-sales roles, capable of simplifying complex retention strategies into actionable steps. What gives you an edge? Cross-functional influence: Ability to influence without authority, effectively partnering with RevOps, Product, Sales, and CS Leadership to drive change management. Strategic & structured: A collaborative builder who can balance high-level lifecycle strategy with the operational rigor required to execute complex programs. Business acumen: Strong commercial awareness, understanding how technical adoption translates into business value and renewal security. What's in it for you? Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard $1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance Annual leave: 6 weeks PTO plus two additional UpGuardian leave days to give you time to recharge your batteries. 18 weeks paid Parental Leave: Irrespective of parenting role Personal Leave Allowance: This includes sick & carer's leave Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance Top-spec hardware: All team members will be provided with top-spec laptops for their role Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work Health Insurance: Health, dental, and vision insurance #LI-SL1 UpGuard is a Certified Great Place to Work in the US, Australia, UK and India, establishing its position as a leading global technology employer. 99% of team members agree that UpGuard is a great place to work, apply now to find out why! As an Equal Employment Opportunity and Affirmative Action Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. For applications to positions in the United States, please note, at this time we can only support hiring in the following US states: CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, or DC. Before starting work with us, you will need to undertake a national police history check and reference checks. Also please note that at this time, we cannot support candidates requiring visa sponsorship or relocation.
$67k-106k yearly est. Auto-Apply 32d ago
Food Services Leader
Pilot Company 4.0
Fort Stockton, TX jobs
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law. Military encouraged to apply. Job Description Shift Leaders are responsible for supervising employees and general operations of the restaurant. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well-maintained and running smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customer service. Pay Rates Starting between: $14.95 - $22.22 / hour Qualifications Previous experience or working knowledge of restaurant operations Incredible customer service skills & the ability to help maintain a customer focused culture Must be proficient with a calculator, computer, and other equipment Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives Must be able to work a flexible schedule of nights, days, weekends, and holidays Background check is required Additional Information Fuel Discount Nation-wide Medical Plan/Dental/Vision 401(k) Flexible Spending Accounts Adoption Assistance Tuition Reimbursement Flexible Schedule Weekly Pay Job Location Google Maps requires functional cookies to be enabled
$15-22.2 hourly 3d ago
Customer Support Operations Manager
Infor 4.8
Atlanta, GA jobs
General information Country United States City Atlanta Job ID 46234 Department Customer Support Experience Level MID_SENIOR_LEVEL Employment Status FULL_TIME Workplace Type Hybrid Description & Requirements The Customer Support Operations Manager will lead their assigned team of support analysts and drive operational excellence in delivering customer support. This role ensures the team is equipped with the technical and product knowledge needed to effectively resolve customer issues, particularly for clients using ERP systems, cloud solutions, and public sector supply chain platforms. The manager will collaborate cross-functionally to remove blockers, improve processes, and contribute to a culture of continuous improvement and customer-centric service. In addition to team performance and development, this role requires alignment with compliance standards for supporting US Government Cloud customers, and therefore requires US residency or green card status. The ideal candidate is operationally focused, results-driven, and motivated to build high-performing teams that improve the customer experience. A Day in the Life Typically Includes: * Set clear goals and expectations for a support team, conduct regular 1:1s, and provide coaching based on team KPIs and performance outcomes * Coordinate training, enablement, and knowledge sharing to ensure technical and product readiness across ERP, Cloud, and public sector domains * Collaborate with Product, Engineering, and Cloud Operations to remove obstacles, manage escalations, and resolve systemic issues impacting customer success * Analyze team and customer support metrics to identify trends, inefficiencies, and opportunities for continuous improvement * Maintain and improve SOPs, escalation workflows, and documentation to support consistent and scalable support delivery * Review customer feedback, case data, and escalation themes to improve service quality, customer satisfaction, and retention * Create and deliver reports, insights, and recommendations to leadership on support performance, customer trends, and process enhancement initiatives Basic Qualifications: * Experience managing customer support or support operations teams * Experience using customer support tools and systems * Experience working with technical products, such as ERP or cloud-based platforms * Experience analyzing data to assess performance or identify process improvement opportunities * Experience working with cross-functional teams, including product and engineering * US citizen, resident or green card holder required for Government Cloud support Preferred Qualifications: * Experience aligning support operations with business or customer success goals * Experience applying project management frameworks or methodologies * Experience using analytics or reporting tools to inform decisions * Experience supporting cloud-based systems or ERP platforms * Knowledge of public sector or healthcare supply chain operations * Experience working in a global organization * Bachelor's degree in a related field or equivalent experience About Infor Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next. Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. For more information visit ************* Our Values At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees. Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section. Fraud Awareness We have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read our guidelines and protect yourself from recruitment scams. Fraud Privacy Policy We value your privacy at Infor. You may access our privacy policy here. This employer uses E-Verify. Please visit this website for additional information. E-Verify Illinois: Click here, aquí, or tu.
$79k-97k yearly est. 44d ago
Director of Customer Success
Map My Customers 3.5
Raleigh, NC jobs
Despite being just 3 years old, our platform is currently being used by over 30,000 users in the field sales industry. We're redefining what sales execution and territory management means for teams around the globe. Hi there! We're looking for a Director of Customer Success to help manage our growing team and provide innovative thought leadership into our customer success and support team. Interested in managing a fast-growing team to help all outside sales and field service teams do their job more efficiently and effectively? Then read on… Map My Customers is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Even though our job description may seem like we are looking for a candidate with a very specific skill set, the role will be tailored to the person who applies and joins. Qualifications You're motivated by helping execute an efficient customer success strategy, developing high-performing teams, and collaborating across an organization to reach shared goals. You're passionate about growing and optimizing a customer success funnel and expanding the processes that impact it, such as training, KPI tracking, NPS surveys, internal documentation, and fine-tuning customer relationship processes to scale. You're driven to help a high-performing customer success engine that matures month-over-month. You're resourceful and adept at managing projects. You have experience working across functional teams and effectively collaborating with roles such as sales, engineering, and data, in order to empower customer success team members to execute projects. You're motivated to always keep learning and experimenting. You'll be managing our existing customers as well as the many more we are acquiring (and there are many!) and also work to scale out other key customer success functions. You'll also be working alongside product managers, sales leaders, engineers, and data analysts. You don't need to be an expert in those things, but you should have a basic grasp of their roles and what they bring to the table. You can act as the glue to fill in many skill gaps until dedicated talent is available. No task is too big or small. You're a skilled written communicator. You'll use written summaries and reports to communicate strategy, plans, findings, and results to the customer success and full Map My Customers team. You're a champion for doing things efficiently AND effectively. At Map My Customers, the work you do will have a disproportionate impact on the business. We believe in systems and processes that let us scale our impact to be larger than ourselves. You understand that customer success is a necessary part of modern software and that you are part of the larger customer life cycle. As a result you yearn to make a good impression by being honest, helpful and respectful. Additional Information Things You Might Do Map My Customers is a small, fast-growing, global company, so you'll likely get experience on many different projects across the organization. That said, here are some things you'll probably do: Execute and own monthly net churn rate for the team, including customer growth and retention goals and consistently communicate plans and progress to the team Collaborate with the executive and customer success teams to further build customer success' long-term vision and execute on effective short-term plans Help organize an effective customer success team of individuals whose work will have an outsized impact in the future, like they do today Experiment with and prioritize a mix of customer success ideas and processes to scale retention, cross sell, and upsell Collaborate, on a weekly cadence, with a mix of sales people, designers, analysts, and engineers to execute customer success goals Measure and report results of the customer success team's work Plug the holes: You should be comfortable executing on a variety of customer success and management related tasks yourself to help finish items when the team doesn't have dedicated resources and outsourcing or hiring isn't an option
$83k-116k yearly est. 60d+ ago
Customer Renewals Manager
Door 4.1
Missouri jobs
What does DOOR bring to the table? We are reimagining what a supportive workplace looks like, from the inside out. To ensure every team member feels valued, we provide competitive compensation packages that reflect your skills and contributions. We offer a comprehensive suite of benefits such as employer-sponsored health, dental, vision and life options, and generous PTO, and an all-of-you, inclusive approach to benefits: Parental Leave DOOR provides company-supported parental leave for both primary and non-primary caregivers, along with tiered return-to-work options to support a smooth transition back to the workplace. Flexible Time Off We offer a flexible time off policy to ensure employees have the opportunity to rest, recharge, and maintain well-being-so they can bring their best selves to work. Flexible Working Days We support flexible work schedules, empowering employees to structure their workday in a way that best fits their personal and professional lives. Comprehensive Health Coverage We offer medical, dental, and vision plans with multiple coverage tiers, including the option to enroll domestic partners. Healthcare and flexible spending accounts (FSAs) are available, with employer contributions to help offset costs. Life & AD&D Insurance DOOR provides employer-paid basic life and accidental death & dismemberment (AD&D) insurance, with the option to purchase additional supplemental coverage. Disability Benefits We sponsor both short-term and long-term disability coverage, offering financial protection in the event of an illness or injury that prevents you from working. Retirement Planning Employees are eligible to enroll in a 401(k) Retirement Plan through Vanguard, with flexible contribution options to support long-term financial goals. DOOR Equipment Setup! Employees get a full setup of hardware from our home line of products as well as FREE monitoring! Joining us means: Having teammates all over the world in the US, Argentina, Spain and Romania. Collaborating in a fast-paced environment where you can apply what you have learned in new challenges, and, more importantly, grow your career. Being encouraged to invent and innovate within your role and working in a company where calculated risk-taking is highly encouraged and thinking outside the box is a must. We embrace diversity and strive to create an inclusive environment for all. Attention Job Seekers: Beware of job scams! Job scams are on the rise, and you should take steps to protect yourself in your job search. Here are some guidelines to help you stay safe if you are applying for a job with Latch or DOOR: Communications from Latch or DOOR will always come *************** ************. Do not accept a job interview invitation with Latch or DOOR from anyone who does not contact you through an email that comes *************** ************. Latch never interviews candidates via Skype or in writing where you do not see the interviewer. All of our interviews happen either by video or in person. We will never offer you a job based on a single conversation with someone claiming to be from our People organization. In all of our job interviews, you will always speak, by video or in person, with the hiring manager for the position. Do not share your sensitive personal information with anyone who purports to offer you a job at Latch or DOOR unless you verified that the offer is from Latch or DOOR (check email senders addresses). We will never ask you for your bank account information or your mother's maiden name during the interview process. We will never ask you to purchase any equipment with a promise that we will reimburse you after you begin working for us. If you believe you were a victim of a job scam, you may report it to the FBI: *********************
$28k-37k yearly est. Easy Apply 9d ago
PUBLIC SERVICE SUPERVISOR I
Mobile County (Al 4.4
Mobile, AL jobs
This is supervisory work in directing a crew or crews performing work of a relatively technical nature. JURISDICTIONSYEARLY SALARYMOBILE COUNTY $53,084 - $84,863CITY OF MOBILE$47,000 - $75,137*CITY OF PRICHARD$30,804 - $47,784CITY OF CHICKASAW$33,156 - $51,432CITY OF SARALAND$48,092 - $76,883CITY OF CITRONELLE$37,118 - $59,340CITY OF BAYOU LA BATRE$39,126 - $62,549CITY OF SATSUMA$44,657 - $71,390TOWN OF MOUNT VERNON$34,601 -$55,316MOBILE AREA WATER & SEWER$51,790 - $82,795 MOBILE HOUSING AUTHORITY$50,527 - $80,775 PRICHARD WATER WORKS & SEWER BOARD$48,092 - $76,883CITY OF CREOLA$38,046 - $60,823UTILITIES BOARD OF BAYOU LA BATRE$46,918 - $75,006 * amended 10/05/2024 amended 10/11/2025Minimum Qualification Requirements Graduation from a standard senior high school, or the successful completion of the General Educational Development (GED) test, and a minimum of three years' experience at the level of a Crew Chief, Public Service Worker III or an Equipment Operator II or III; or a combination of education and experience equivalent to these requirements. Special Requirement Must possess a valid driver's license from state of residence.For details, please see the Class Specifications | PUBLIC SERVICE SUPERVISOR I | Class Spec Details (governmentjobs.com). All applications must be submitted online through the Mobile County Personnel Board Job Opportunities page. As you create a JobOpps account, you will be asked for Notification Preferences (email or paper). Paper notification is not available; therefore, "email" should be selected. All notifications will be sent by email only. Only one application will be accepted per applicant per job posting. Accuracy and truthfulness are of primary importance for Merit System employment and all applications are reviewed with this in mind. Resumes will not be accepted in place of completing the education and experience sections of the application. Eligibles selected for appointment must meet the established medical and physical standards for the class of work. The medical examination must be by one of the physicians designated by the Personnel Board. Appointees must bear the cost of the examination. A person with a disability may request accommodation by contacting the Mobile County Personnel Board at ************. Adam Bourne, Personnel Director The agencies we serve are equal opportunity employers.
$53.1k-84.9k yearly 38d ago
(Hot Jobs)Landscape Services Supervisor (City of Mobile PR - Recreation)
Mobile County (Al 4.4
Mobile, AL jobs
This is administrative and field work in the organizing, coordinating and supervising of skilled, semiskilled and unskilled workers in all aspects of the landscape enhancement functions of the City of Mobile Parks Department. JurisdictionStarting Salary City of Mobile $51,879 Minimum Qualification Requirements: Attainment of a minimum of a bachelor's degree from a recognized college or university in Landscape Architecture, Landscape Design, Ornamental Horticulture, or a closely related field, and preferably a minimum of one year experience in landscape design or horticulture management and supervision; or a combination of education and experience equivalent to these requirements. Special Requirement: Must possess a valid driver's license from state of residence.For details, please see the Class Specifications | LANDSCAPE SERVICES SUPERVISOR | Class Spec Details. All applications must be submitted online through the Mobile Civil Service Job Opportunities page. As you create a JobOpps account, you will be asked for Notification Preferences (email or paper). Paper notification is not available; therefore, "email" should be selected. All notifications will be sent by email only. Only one application will be accepted per applicant per job posting. Accuracy and truthfulness are of primary importance for Civil Service System employment, and all applications are reviewed with this in mind. Resumes will not be accepted in place of completing the education and experience sections of the application. If needed, computers are available in our office at 1809 Government Street, Mobile, AL. Our office hours are 8:00 am to 5:00 pm Monday - Friday, except for major holidays. A person with a disability may request accommodation by contacting the Mobile Civil Service at ************. Adam Bourne, Civil Service Director The agencies we serve are equal-opportunity employers
$51.9k yearly 17d ago
Changeover Supervisor|Part-Time | Multi-Purpose Center (Virginia State University)
Oak View Group 3.9
Petersburg, VA jobs
Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary The Changeover Supervisor directs, supervises and coordinates event setup activities and operations for the VSU MPC. This role will pay an hourly rate of $19.00- $19.50. Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching This position will remain open until March 6, 2026. About the Venue The Multi-Purpose Center is a state-of-the-art multipurpose venue located on the campus of Virginia State University, in South Chesterfield, VA. The arena is able to seat more than 6,000 guests, making it the largest events venue located south of Richmond in the state of Virginia. The amenities-packed arena serves as a full entertainment facility hosting athletic events, commencements, live concerts, family shows, trade shows, and more. Formally opening its doors to the public in March of 2016, the VSU Multi-Purpose Center is home to the Virginia State University Trojans Basketball and Volleyball teams. The MPC is managed by OVG360, which is a full-service venue management and hospitality company that helps client-partners reimagine the sports, live entertainment, and convention industries for the betterment of the venue, employees, artists, athletes, and surrounding communities. Responsibilities Coordinate and supervise conversions Oversee hiring, training, scheduling and managing of changeover staff to accurately and efficiently set up and tear down events Assume management responsibility for all services and activities involved in the operations of arena and exhibit hall large sets Select, train, motivate, and evaluate front-line staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline procedures Assist in the planning, direction, coordination, and reviewing work plans for facility operations Ability to follow written instruction, interpret Auto CAD drawings and blueprints Interface with union officials and employees as required Develop long range plans for future events Communicate between shifts the necessary tasks that still need to be completed Working knowledge of operations equipment including forklifts, pallet jacks, staging, retractable seating risers, basketball courts, etc Coordinate between changeover crew and housekeeping needs with custodial supervisors Maintain department equipment Perform other duties as assigned Qualifications Minimum of 1-3 years experience in an operations or facility coordination position in an arena, convention center, or public assembly facility including event set up/breakdown, event coordination, or related field, and direct employee supervision. High school diploma (or equivalent) Strong leadership, organizational, and oral communication skills with ability to function in a multi-task environment are vital Reliability is a must Ability to work beyond normal business hours as required, including but not limited to nights, weekends and holidays Forklift and aerial lift certifications are preferred or must have ability to obtain INTELLECTUAL/SOCIAL/PHYSICAL DEMANDS & WORK ENVIRONMENT: The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Intellectual/Social Demands: While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients. Physical Demands: While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information. Work Environment: The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-event times. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
$19-19.5 hourly Auto-Apply 41d ago
Changeover Supervisor|Part-Time | Multi-Purpose Center (Virginia State University)
Oakview Group 3.9
Petersburg, VA jobs
Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary The Changeover Supervisor directs, supervises and coordinates event setup activities and operations for the VSU MPC. This role will pay an hourly rate of $19.00- $19.50. Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching This position will remain open until March 6, 2026. About the Venue The Multi-Purpose Center is a state-of-the-art multipurpose venue located on the campus of Virginia State University, in South Chesterfield, VA. The arena is able to seat more than 6,000 guests, making it the largest events venue located south of Richmond in the state of Virginia. The amenities-packed arena serves as a full entertainment facility hosting athletic events, commencements, live concerts, family shows, trade shows, and more. Formally opening its doors to the public in March of 2016, the VSU Multi-Purpose Center is home to the Virginia State University Trojans Basketball and Volleyball teams. The MPC is managed by OVG360, which is a full-service venue management and hospitality company that helps client-partners reimagine the sports, live entertainment, and convention industries for the betterment of the venue, employees, artists, athletes, and surrounding communities. Responsibilities * Coordinate and supervise conversions * Oversee hiring, training, scheduling and managing of changeover staff to accurately and efficiently set up and tear down events * Assume management responsibility for all services and activities involved in the operations of arena and exhibit hall large sets * Select, train, motivate, and evaluate front-line staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline procedures * Assist in the planning, direction, coordination, and reviewing work plans for facility operations * Ability to follow written instruction, interpret Auto CAD drawings and blueprints * Interface with union officials and employees as required * Develop long range plans for future events * Communicate between shifts the necessary tasks that still need to be completed * Working knowledge of operations equipment including forklifts, pallet jacks, staging, retractable seating risers, basketball courts, etc * Coordinate between changeover crew and housekeeping needs with custodial supervisors * Maintain department equipment * Perform other duties as assigned Qualifications * Minimum of 1-3 years experience in an operations or facility coordination position in an arena, convention center, or public assembly facility including event set up/breakdown, event coordination, or related field, and direct employee supervision. * High school diploma (or equivalent) * Strong leadership, organizational, and oral communication skills with ability to function in a multi-task environment are vital * Reliability is a must * Ability to work beyond normal business hours as required, including but not limited to nights, weekends and holidays * Forklift and aerial lift certifications are preferred or must have ability to obtain INTELLECTUAL/SOCIAL/PHYSICAL DEMANDS & WORK ENVIRONMENT: The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Intellectual/Social Demands: While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients. Physical Demands: While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information. Work Environment: The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-event times. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
$19-19.5 hourly Auto-Apply 42d ago
Bar Supervisor | Part-Time | BOK Center
Oak View Group 3.9
Tulsa, OK jobs
Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary The Bar Supervisor is responsible for overseeing the alcohol serving of guests in the arena at various Bar locations, including portables & Premium locations, The Bar Supervisor must be personable and able to work in an ever- changing fast-paced environment. The Bar Supervisor will assist the Concessions Bar & Premium Management staff and the rest of the OVG leadership team with projects including training, inventory and special events. The Bar Supervisor must maintain excellent attendance and be available to work events as scheduled per business need. This role will pay an hourly rate of $14.00 to $16.00. Benefits for Part-Time roles: 401(k) savings plan and 401(k) matching. This position will remain open until April 17, 2026. About the Venue The Bank of Oklahoma Center, also known as the BOK Center, is located downtown and serves as the premier sports and entertainment venue of the greater Tulsa region. Offering a 19,199-seat multi-purpose arena and 565,000 total square footage designed to accommodate concerts, family shows and other special events and has been named on multiple occasions one of the country's best venues Responsibilities Ensure proper set-up of all Bar locations prior to doors. Set-up duties may include: verifying opening inventory, assigning duties to Bartenders, ensuring sanitation standards are met, verifying that each location is fully operational, ascertaining levels of alcohol production based upon projected guest attendance has been met; assuring that SL or NFP Stand Leader has followed proper procedures for distribution and handling of cash. Provide a high level of oversight and operational expertise resulting in the smooth, efficient and profitable execution of events. Training new & current employees with regarding to property procedure & best practices. Willing to cover / back-up any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met; assist with Premium Services operations and event needs, as directed. Ensure work environment is safe and free from harassment or discrimination; immediately address all safety concerns, potential hazards, accidents or incidents. Relays safety/health issues to management immediately. Ensure event staff are aware of work place expectations; provide on-going assistance, training and mentoring to event staff, promote a positive, enthusiastic and cooperative workplace environment by working side-by-side with staff; reinforce procedures and practices through repetition; lead by example and provide on-going constructive feedback. Ability to obtain working knowledge of all existing Bar locations: geographical locations, equipment, evacuation procedures, adjacent employee and guest areas and facility access. Responsible for supervising the service of beverages to guests including alcoholic beverages. Must check guest's ID to verify minimum age requirement for the purchase of alcoholic beverages. Responsible for computing the cost of sale & presenting the guest with the check. Accept payments & provide change as necessary. Maintains sanitation, health and safety standards in work areas. Must show demonstrated ability to meet the company standard for excellent attendance. Assures that the location equipment is operable and clean prior to start of event. Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals Enforces all company policies and procedures. Practices excellent Human Resources skills regarding employee relations, corrective action, coaching and counseling employees. Assists Management team with projects including training, inventory and special events. All other duties as assigned by the managers and supervisors. Qualifications At Least 1-2 years' experience working in a supervisory capacity in a food & beverage environment. Ability to supervise the work of others. Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment. Ability to speak, read and write in English. Ability to work well in a team-oriented, fast-paced, event-driven environment. Possess valid food handling certificate & alcohol service permit if required by state or federal regulations. Ability to handle cash accurately and responsibly. Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
$14-16 hourly Auto-Apply 4d ago
Remote Customer Service Representative
Mci 3.7
Customer care supervisor job at MCI World
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for handling customer inquiries, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience. If you have excellent communication skills, a problem-solving mindset, and the ability to thrive in a high-energy setting, we encourage you to apply. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. -------------- POSITION RESPONSIBILITIES Key Responsibilities: Listen to customers, understand their needs, and resolve customer issues Utilize systems and technology to complete account management tasks Recognize sales opportunity and apply sales skills to upgrade Explain and position the products and processes with customers Appropriately escalate customer dissatisfaction with managerial team Ensure first call resolution through problems solving and effective call handling STANDARD QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers CONDITIONS All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. COMPENSATION, BENEFITS, INCENTIVES, AND REWARDS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. DISCLAIMER The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. We can recommend jobs specifically for you! 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$26k-33k yearly est. Auto-Apply 60d+ ago