Call Center Sales Representative I (Entry-Level)
MCI Careers job in Las Cruces, NM
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
Are you a persuasive communicator with a passion for sales and customer service? Do you thrive in a fast-paced environment where every call is an opportunity to succeed? If so, we want you on our team!
We're looking for motivated and results-driven Call Center Sales Representatives to join our dynamic team. In this role, you'll connect with customers over the phone, provide expert product guidance, resolve inquiries, and close sales with confidence.
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
--------------: POSITION RESPONSIBILITIES:
Key Responsibilities:
Handle inbound and outbound calls with professionalism and empathy
Use product knowledge and training to recommend solutions and close sales
Build rapport, listen actively, and address customer needs effectively
Research account details and collaborate with internal teams to resolve issues
Manage customer accounts and process orders accurately using our systems
Follow scripts, policies, and procedures to ensure consistency and compliance
Protect customer data and handle sensitive information responsibly
Escalate complex issues to appropriate team members when needed
Stay current with training, system updates, and team communications
Maintain excellent attendance and punctuality
CANDIDATE QUALIFICATIONS:
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Qualifications
Must be 18 years or older with a high school diploma or equivalent
Strong verbal and written communication skills
Typing speed of 20+ WPM
Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Familiarity with Windows operating systems
Dependable, punctual, and self-motivated
Skilled in conflict resolution, problem-solving, and negotiation
Customer-focused with empathy, patience, and responsiveness
Ability to multitask and manage time effectively
Team-oriented with a positive attitude
Comfortable in a fast-paced, evolving environment
Strong interpersonal skills and relationship-building ability
Preferred Qualifications:
1+ year of experience in customer service, sales, technical support, or administrative roles in a contact center
Experience in state or federal work environments
COMPENSATION DETAILS:
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Compensation & Benefits that Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
PHYSICAL REQUIREMENTS:
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
CONDITIONS OF EMPLOYMENT:
All MCI Locations
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
REASONABLE ACCOMMODATION:
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
EQUAL OPPORTUNITY EMPLOYER:
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
ABOUT MCI (PARENT COMPANY):
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
................:
The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this .
The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
Outbound Sales Representative (Days)
MCI Careers job in Las Cruces, NM
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
Are you a persuasive communicator with a passion for sales and a positive attitude? We're looking for Outbound Sales Representatives to support a variety of exciting projects for some of the world's most recognizable brands.
In this role, you'll connect with prospective customers, promote and upsell products and services, and deliver exceptional customer experiences. With our industry-leading training, you'll be equipped to thrive and grow in a fast-paced, performance-driven environment.
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
--------------: POSITION RESPONSIBILITIES: Key Responsibilities:
Make outbound and receive inbound calls in a professional and courteous manner
Educate customers on products and services, identifying upsell opportunities
Understand customer needs and recommend tailored solutions
Use internal systems to manage accounts and process orders accurately
Research and resolve customer issues, coordinating with other departments as needed
Follow scripts, policies, and procedures to ensure consistency and compliance
Maintain accurate records and safeguard customer information
Escalate complex issues to supervisors or appropriate teams
Stay current with training, updates, and system changes
Meet attendance, punctuality, and performance expectations
CANDIDATE QUALIFICATIONS:
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Qualifications
Must be 18 years or older
High school diploma or equivalent
Excellent verbal and written communication skills
Ability to type 20+ words per minute
Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Familiarity with Windows operating systems
Dependable and punctual with a strong work ethic
Strong problem-solving and conflict resolution skills
Customer-focused, empathetic, and solution-oriented
Ability to multitask and manage time effectively
Comfortable in a fast-paced, evolving environment
Team player with strong interpersonal skills
COMPENSATION DETAILS:
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Compensation & Benefits that Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
PHYSICAL REQUIREMENTS:
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
CONDITIONS OF EMPLOYMENT:
All MCI Locations
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
REASONABLE ACCOMMODATION:
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
EQUAL OPPORTUNITY EMPLOYER:
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
ABOUT MCI (PARENT COMPANY):
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
................:
The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this .
The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
Fitness Sales Associate
Ankeny, IA job
Be fit. Change lives. Have fun. If you mention fitness within moments of meeting someone...if you encourage friends and family to get off the couch and get active...if you know and enthusiastically share the importance of fitness as a part of a healthy lifestyle -- well, we just may want you to turn your passion for fitness into a paying career.
We're looking for enthusiastic individuals eager to share our story and our success with everyone who walks through that door or who calls for more information or who expresses even the slightest bit of interest in improving themselves.
Are you passionate, positive, and can talk to anyone? Do you thrive on being part of a team? Does your zest for being part of a world-class growing fitness company get you out of bed with a smile and determination to change more lives -- physically, mentally, emotionally? Do you have excellent communication skills, whether face-to-face or on paper? Then keep reading. Here's more of what the position entails:
Greeting everyone who enters the studio with enthusiasm, energy and knowledge
Presenting the OTF concept to any interested consumers, also known as "intros"
Working at our front desk which includes answering phones and talking to members among other tasks
Giving studio tours
Working hand-in-hand with trainers to guide intros through their first Orangetheory workout
Selling memberships to help the studio thrive
Following up on prospective clients
Handling members' concerns in a professional and objective manner with the goal of resolution
Participating in marketing and outreach events
Ensuring all areas of the studio are kept clean and organized
All other duties as assigned
Company Benefits & Perks:
Flexible schedules
WORKOUT FOR FREE!
Fitness casual dress-code
Passionate, collaborative work environment
Ongoing training and development
So if you have a passion for fitness and would like to help us in our mission to spread More Life to our members and community, we would like to hear from YOU! Disclaimers: This employment opportunity is with one of the largest independently owned and operated Orangetheory Fitness Franchise, OT Growth Partners.
OT Growth Partners participates in the federal government's E-Verify Program.
E-Verify Participation
Right to Work
OT Growth Partners provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.
EEO is the Law supplement
OT Growth Partners is an Employment-at-Will Employer OTGPOPS
Jobs That Make a Real Difference About Us
Orangetheory is a science-based, full-body workout that uses technology to measure performance so members can prove they are improving. In a 60-minute class, led by a highly trained and certified coach, members target at least twelve minutes in the Orange Zone to raise their heart rate and charge up metabolism. The result is an increase in calorie burn post-workout, backed by the science of excess post-exercise oxygen consumption (EPOC). After twelve minutes of hard work in the Orange Zone, your body burns additional calories as you recover over the next 24 hours.
Our Philosophy
For us, physical fitness transcends weight loss and bikini season. Fitness is a way of life -- in fact, our brand purpose is to help people live longer, more vibrant lives. When we help our members to put in the work at our studios, they will experience benefits in their day-to-day. They will be physically stronger, but beyond that, they will notice improvements to their mood, cognition, sleep, and overall happiness and quality of life. This workout actually changes your body at the cellular level and has been known to help members through disease, chronic illness, depression, and even heartbreak and the loss of loved ones. They'll simply have the energy to play with their grandchildren, run a 5K, or go hiking. When we can help our members to take care of their body and mind, amazing things can happen. More Orangetheory, More LIFE.
Diversity, Equity and Inclusion
Orangetheory is committed to encouraging, facilitating and upholding an environment centered on diversity, equity and inclusion across every facet of the Orangetheory brand. We will work to create a sustainable culture that supports a healthy space for learning and growing, valuing and empowering every employee, inspiring a diverse franchise network, and uplifting the members and communities we serve. Click here to see more about Diversity, Equity and Inclusion at Orangetheory.
Contact Center Representative II (Experienced)
MCI Careers job in Las Cruces, NM
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
We're seeking skilled and dependable Contact Center Representative (Level II) to support a variety of inbound and outbound customer service and sales initiatives. In this role, you'll interact directly with customers to address inquiries, resolve complaints, troubleshoot service issues, and promote relevant products and services.
Our clients include government programs and some of the most recognizable global brands. This is a full-time, on-site position that includes paid training and offers clear paths for career advancement into roles such as Supervisor, Trainer, Talent Acquisition, and Operations Management.
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
--------------: POSITION RESPONSIBILITIES:
WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?
In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.
In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.
Key Responsibilities:
Manage inbound and outbound calls in a courteous, timely, and professional manner
Resolve customer issues effectively, aiming for first call resolution
Research internal systems to retrieve missing information and collaborate with other departments as needed
Accurately document customer interactions and process claims
Conduct needs-based conversations to identify the best solutions for customers
Use training resources and knowledge bases to provide accurate information while following scripts and procedures
Maintain confidentiality and handle sensitive information appropriately
Escalate complex issues to the appropriate personnel when necessary
Participate in training sessions and team meetings to stay current on updates and best practices
Adhere to attendance and scheduling requirements
CANDIDATE QUALIFICATIONS:
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Qualifications
Must be 18 years or older
High school diploma or equivalent
Strong written, verbal, and organizational communication skills
Typing speed of at least 20 words per minute
Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Familiarity with Windows operating systems
Highly reliable with excellent time management and punctuality
Strong problem-solving, troubleshooting, and follow-up skills
Conflict resolution and negotiation abilities
Customer-focused with empathy, patience, and professionalism
Ability to multitask, self-manage, and stay focused
Team-oriented with a collaborative mindset
Comfortable working in a fast-paced, dynamic environment
Excellent interpersonal skills and the ability to build rapport with customers and colleagues
COMPENSATION DETAILS:
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Compensation & Benefits that Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
PHYSICAL REQUIREMENTS:
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
CONDITIONS OF EMPLOYMENT:
All MCI Locations
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
REASONABLE ACCOMMODATION:
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
EQUAL OPPORTUNITY EMPLOYER:
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
ABOUT MCI (PARENT COMPANY):
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
................:
The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this .
The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
Sales Representative (Full-Time & Part-Time)
MCI Careers job in Las Cruces, NM
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
Are you a persuasive communicator with a positive attitude and a passion for sales? We're looking for Sales Representatives to support a variety of campaigns for some of the most recognizable brands in the world.
In this role, you'll connect with prospective and existing customers, promote products and services, upsell where appropriate, and deliver exceptional customer experiences. With our industry-leading training program, you'll gain the tools and support you need to thrive and grow.
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment tes
--------------: POSITION RESPONSIBILITIES: Key Responsibilities:
Make outbound and receive inbound calls in a professional and courteous manner
Educate customers on products and services, identifying upsell opportunities
Understand customer needs and recommend tailored solutions
Use internal systems to manage accounts and process transactions accurately
Research and resolve customer issues, coordinating with other departments as needed
Accurately document customer interactions and follow established procedures
Adhere to scripts, policies, and compliance standards
Maintain confidentiality and handle sensitive information responsibly
Escalate complex issues to supervisors or appropriate teams
Stay current with training, updates, and system changes
Meet attendance and scheduling expectations
CANDIDATE QUALIFICATIONS:
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Qualifications
Must be 18 years or older
High school diploma or equivalent
Excellent verbal and written communication skills
Ability to type 20+ words per minute
Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Familiarity with Windows operating systems
Dependable and punctual with a strong work ethic
Strong problem-solving and conflict resolution skills
Customer-focused, empathetic, and solution-oriented
Ability to multitask and manage time effectively
Comfortable in a fast-paced, evolving environment
Team-oriented with strong interpersonal skills
COMPENSATION DETAILS:
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Compensation & Benefits that Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
PHYSICAL REQUIREMENTS:
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
CONDITIONS OF EMPLOYMENT:
All MCI Locations
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
REASONABLE ACCOMMODATION:
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
EQUAL OPPORTUNITY EMPLOYER:
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
ABOUT MCI (PARENT COMPANY):
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
................:
The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this .
The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
Lead Help Desk Support
Abilene, TX job
The Lead Helpdesk Support position provides frontline technical assistance to students, faculty, and staff, ensuring reliable access to campus technology and smooth daily operations. This role requires exceptional customer service, strong technical troubleshooting skills, and the ability to work in a fast-paced academic environment.
Key Responsibilities:
Assist customers seeking technical assistance via phone, email, or in person
Manage and track the installation, modification, and repair of computer hardware and software
Maintain technology equipment inventories
Review trouble tickets to ensure they are being addresses, updated, and resolved in a timely fashion
Create and maintain documentation
Assist with technology deployments for new hires and new students
Provide accurate information on IT products or services
Maintain the catalog of technology services and develop appropriate training aids for users
Administer Microsoft 365 environment
Assist in troubleshooting computer hardware, software, printing, phone system, network connectivity, and audio-visual issues
Occasional after-hours and weekend support, as needed
Manage user accounts in Microsoft Active Directory and EntraID
Requirements:
Proven experience in a technical support role
Excellent communication skills
IT standard certification.
Preference:
Experience with Microsoft 365 administration
2-4 years of relevant experience
Associate's degree in IT, Computer Science, or relevant field of study
Production Supervisor
South Boston, VA job
When you do well, we do well- and for American Bath Group, that's the true definition of teamwork.
Join a team of passionate people who use creativity and innovative thinking to develop exceptional bathware products that our customers enjoy everyday. Our open-minded approach, challenging projects, and fast-paced work environment will keep you on your toes and help you reach your full potential. A career with American Bath Group offers a world of opportunities at one of the largest bathware companies in North America. We foster a culture that empowers our employees to take initiative, inspire others, and challenge the status quo.
Position Summary
We are seeking for a Production Supervisor. You will be responsible for overseeing daily manufacturing operations and ensuring production goals are met while maintaining high standards of safety, quality, and efficiency. This role involves leading a team, monitoring workflows, and driving continuous improvement initiatives.
Responsibilities
Supervisor daily production activities to ensure efficient operations and on-time delivery of products; monitor workflow, staffing, and production schedules to meet company objectives.
Enforce compliance with standard operating procedures (SOPs) and production standards; identify and implement process improvements to enhance efficiency and reduce waste.
Lead, train, and mentor production team members to maximize performance and engagement; promote teamwork, communication, and a positive work culture.
Conduct performance evaluations, provide feedback, and implement corrective actions when needed.
Enforce workplace safety policies and procedures to prevent accidents and injuries; conduct safety meetings, training sessions, and inspections to promote a safe work environment.
Track and report key performance indicators (KPIs) such as production output, efficiency, and downtime.
Collaborate with other departments to improve processes, equipment reliability, and overall production effectiveness; participate in problem-solving initiatives and drive continuous improvement efforts.
Oversee the proper use and maintenance of production equipment to ensure optimal performance; train and guide employees on basic maintenance procedures, inspections, and proper equipment handling.
Monitor equipment performance and identify signs of wear, failure, or inefficiencies; ensure timely reporting and documentation of maintenance issues and repairs to minimize downtime.
Qualifications
High school diploma or equivalent required; associate's or bachelor's degree in manufacturing, business, or a related field preferred.
Minimum of three (3) years of experience in a manufacturing or supervisory role.
Experience in a manufacturing environment, preferably in bathtub, plumbing, or related industry preferred.
Required Skills
Ability to identify problems and implement effective solutions.
Proficiency in Microsoft Office and experience with manufacturing systems.
Understanding machinery operation and preventative maintenance best practices.
Strong leadership, communication, and team-building skills.
High level of organization and attention to detail.
Preferred Skills
Experience in a manufacturing environment, preferably in bathtub, plumbing, or related industry preferred.
Equal Opportunity Statement
American Bath Group is an Equal Opportunity Employer and is committed to providing a work environment that is inclusive and accessible to all. In compliance with the Americans with Disabilities Act (ADA), we will provide reasonable accommodations to qualified individuals with disabilities, unless doing so would cause undue hardship.
Program Manager
Quantico, VA job
Required Skills and Qualifications
Provide executive-level program management and leadership for the ACSS program on behalf of MCCOG.
Direct oversight of technical leads across enterprise architecture, cybersecurity, service desk, network operations, and directory/messaging.
Develop and execute program strategies, roadmaps, and performance objectives aligned with operational readiness goals.
Ensure compliance with Marine Corps, DoD, and federal IT/cybersecurity standards (e.g., NIST RMF, FISMA).
Monitor program health, report on key metrics, and present risks/mitigation strategies to senior government stakeholders.
Foster collaboration across government leadership, industry partners, and technical teams to achieve mission outcomes.
Manage program budgets, resource allocations, and vendor relationships with accountability for cost, schedule, and performance.
Stay current with emerging technologies and security frameworks relevant to enterprise-scale DoD networks.
Requirements
Required Qualifications:
Bachelor's degree in information technology, Computer Science, Engineering, or related field.
15+ years of IT program/project management experience with emphasis on enterprise networks, cybersecurity, and federal IT programs.
Demonstrated success leading diverse technical teams in large-scale DoD or federal IT environments.
Strong understanding of enterprise Active Directory, messaging systems, network architecture, and cybersecurity frameworks.
Exceptional leadership, communication, and stakeholder engagement skills.
Active Top Secret/SCI
Effective written and verbal communications skills for collaboration with both customers and fellow team members.
Ability to sit for extended periods of time.
Ability to regularly lift at least 25 pounds.
Ability to commute to the designated onsite work location as required.
Required Certifications:
ITIL v4 Foundation
IA 8570 - IAT III
Desired Experience:
PMP or PgMP certification
Prior experience supporting Marine Corps, RCEN, or other DoD network operations.
Direct knowledge of Marine Corps enterprise IT support environments.
Proven track record of managing enterprise-scale IT and cybersecurity programs in federal contracting.
Neurophysiologist
Kansas City, MO job
We have partnered with a company that is a leader in Intraoperative Neurophysiologic Monitoring (IONM) and Electroencephalography (EEG) medical services. This role would be working in the Ortho, Spine, Neuro, ENT, vascular, cardiothoracic, pain, & surgery centers!
Compensation & Highlights :
Competitive base
Full health, PTO, 401k with 3% match
SKILLS & REQUIREMENTS:
EMG, SSEP, TcMEP experience. (nice to have)
Familiarity within the Spine, Neuro, ENT, and Cardiovascular industries
Environmental Health & Safety Engineer (EHS)
McDonough, GA job
Job Title: Environmental, Health, & Safety (EHS) Engineer
Department: Engineering
Report to: VP of Engineering
FLSA Status: Salary
Permanent Assignment: McDonough, GA
Duration:
Full-Time: Temporary through February 2026 (Washington, IA), with transition to permanent position in McDonough, GA
Position Summary:
Brava Roof Tile, a leading manufacturer of high-performance synesthetic roofing materials, is seeking a proactive and experienced Environmental, Health, & Safety (EHS) Engineer to support our operations in Washington, IA through early 2026, followed by a transition to a permanent EHS role in the McDonough, GA area. This is a high-impact role that will be responsible for ensuring compliance with all applicable federal, state, and local environmental, health, and safety regulations, while driving continuous improvement in safety culture and operational practices.
Key Responsibilities:
Develop, implement, and maintain comprehensive EHS programs, policies, and procedures aligned with OSHA, EPA, and other regulatory requirements.
Conduct risk assessments and lead initiatives to reduce workplace hazards and environmental impacts.
Ensure site-wide compliance with Lockout/Tagout (LOTO), hazard communication, respiratory protection, confined space, machine guarding, and other key safety programs.
Lead and support environmental compliance programs, including air emissions, waste management, stormwater, and spill prevention.
Conduct safety training, new hire orientation, toolbox talks, and emergency preparedness drills.
Perform incident investigation, root cause analysis, and corrective action tracking.
Collaborate with leadership, production teams and corporate stakeholders to support a proactive safety culture.
Assist with ergonomic assessments and implementation of injury prevention strategies.
Prepare and submit required regulatory reports, permits, and documentation
Monitor and review EHS policies and procedures regularly to ensure continuous improvement and compliance
Develop and implement emergency response plans and conduct drills to ensure preparedness for potential emergencies
Qualification:
Bachelor's degree in Occupational Health & Safety, Industrial Engineering, or a related field.
Minimum 5-7 years of experience EHS roles within a manufacturing or industrial setting.
Strong knowledge of OSHA, EPA, and other relevant regulatory frameworks
Excellent analytical, communication, training, and interpersonal skills
Experience in EHS roles within a manufacturing environment
Demonstrated ability to drive continuous improvement and lead change initiatives.
Willingness to relocate from Washington, IA to McDonough, GA are in early 2026.
Certification(s) such as Certified Safety Personnel (CSP), Certified Industrial Hygienist (CIH), or Certified Hazardous Materials Manager (CHMM) are a plus but not required.
Additional Details:
Temporary Assignment Duration: Start as soon as possible through February 2026, located at Brava Roof Tile's facility in Washington, IA.
Permanent Assignment Location: Transition to a long-term role in McDonough, GA area following successful completion of the Iowa assignment.
Job Type: Full-time
Pay: $65,634.75 - $79,044.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Work Location: In person
Call Center Agent (Days)
MCI Careers job in Las Cruces, NM
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
As a day shift Call Center Agent, you will be either dedicated to a specific project or handle blended inbound and outbound phone, chat, and e-mail interactions on behalf of multiple clients. There are a wide variety of project openings for some of the most recognizable brands in the world!
In this role, you will provide customer service and educate and upsell customers on products and services. Candidates should be highly reliable, have excellent communication skills, and be willing to learn on the job every day.
Schedules vary by site and project. This is an on-site, entry-level position with competitive compensation commensurate with experience. Bi-lingual (Spanish-speaking) candidates are encouraged to apply.
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
--------------: POSITION RESPONSIBILITIES:
WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?
In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers nationwide each week to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.
In addition to providing exceptional service, you must be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.
Key Responsibilities:
Handle inbound and outbound contacts in a courteous, timely, and professional manner.
Ensure first-call resolution through problem-solving and effective call handling.
Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed
Accurately document and process customer claims in appropriate systems.
Lead fact-finding discussions to determine the best options for the customer.
Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures.
Comply with requirements surrounding confidential information and personal information.
Escalate customer issues to the appropriate staff for resolution as needed.
Attend meetings and training to stay up to date on program knowledge, systems, and process changes.
Adhere to all attendance and work schedule requirements.
CANDIDATE QUALIFICATIONS:
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
We provide all new employees with world-class training, so positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Qualifications
Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
The ability to type swiftly and accurately (20+ words a minute)
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Basic understanding of the Windows operating system
Highly reliable with the ability to maintain regular attendance and punctuality
The ability to evaluate, troubleshoot, and follow up on customer issues
An aptitude for conflict resolution, problem-solving, and negotiation
Must be customer service oriented (empathetic, responsive, patient, and conscientious)
Ability to multi-task, stay focused, and self-manage
Strong team orientation and customer focus
The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
Excellent interpersonal skills and the ability to build relationships with your team and customers
Preferred (Not Required)
One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
State or Federal work experience
COMPENSATION DETAILS:
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Compensation & Benefits that Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
PHYSICAL REQUIREMENTS:
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
CONDITIONS OF EMPLOYMENT:
All MCI Locations
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
REASONABLE ACCOMMODATION:
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
EQUAL OPPORTUNITY EMPLOYER:
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
ABOUT MCI (PARENT COMPANY):
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
................:
The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this .
The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
Engagement Manager - Retail
Atlanta, GA job
Quantiphi is an award-winning Applied AI and Big Data software and services company, driven by a deep desire to solve transformational problems at the heart of businesses. Our signature approach combines groundbreaking machine-learning research with disciplined cloud and data-engineering practices to create breakthrough impact at unprecedented speed.
Quantiphi has seen 2.5x growth YoY since its inception in 2013, we don't just innovate - we lead.
Headquartered in Boston, with 4,000+ professionals across the globe. Quantiphi leverages Applied AI technologies across multiple a. Industry Verticals (Telco, BFSI, HCLS etc.) and is an established Elite/Premier Partner of NVIDIA, Google Cloud, AWS, Snowflake, and others.
We have been recognized with:
17x Google Cloud Partner of the Year awards in the last 8 years
3x AWS AI/ML award wins
3x NVIDIA Partner of the Year titles
2x Snowflake Partner of the Year awards
Recognized Leaders by Gartner, Forrester, IDC, ISG, Everest Group and other leading analyst and independent research firms
We offer first-in-class industry solutions across Healthcare, Financial Services, Consumer Goods, Manufacturing, and more, powered by cutting-edge Generative AI and Agentic AI accelerators
We have been certified as a Great Place to Work for the third year in a row- 2021, 2022, 2023
For more details, visit: Website or LinkedIn Page
Be part of a trailblazing team that's shaping the future of AI, ML, and cloud innovation. Your next big opportunity starts here!
Job Description:
We are looking for an Engagement Manager to lead the delivery of Conversational AI and automation solutions for retail and e-commerce clients. You will manage end-to-end project execution, ensure seamless client communication, and drive measurable impact across customer experience, order management, and retail operations.
Key Responsibilities:
Client Management
Manage communication and relationships with retail/e-commerce clients.
Provide guidance on Conversational AI use cases: product discovery, order tracking, returns, loyalty, store support, etc.
Align internal teams with retail priorities, seasonal demands, and CX roadmaps.
Present strategic insights and best practices for retail digital transformation.
Project Delivery
Lead the complete SDLC-solutioning, engineering, testing, deployment, and maintenance.
Manage multiple workstreams and ensure timely delivery of milestones.
Support teams in solving technical issues and improving bot accuracy/performance.
Conduct reviews for solution quality, integrations, and compliance.
Team Management
Identify new retail opportunities and help refine solution strategies.
Resolve technical blockers related to retail systems (POS, OMS, CRM, loyalty).
Mentor team members and support skill development.
Travel to client sites or retail events when required.
Required Skills
Excellent communication, presentation, and analytical abilities.
Strong experience managing teams in a fast-paced environment.
Strong business analysis skills with understanding of retail KPIs (AOV, NPS, CSAT, etc.).
Ability to operate independently and manage client expectations.
Nice-to-Have
Experience with AI bot platforms (Dialogflow, Lex, Rasa, Azure, etc.).
Understanding of NLP, conversational design, and continuous learning.
Knowledge of retail voice automation (IVR, voice shopping).
Exposure to solution scoping, proposals, and pre-sales activities.
Interest in emerging retail tech: ML, GenAI, predictive analytics, cloud.
What's in it for YOU at Quantiphi?
Make an impact at one of the world's fastest-growing AI-first digital engineering companies.
Upskill and discover your potential as you solve complex challenges in cutting-edge areas of technology alongside passionate, talented colleagues.
Work where innovation happens - work with disruptive innovators in a research-focused organization with 60+ patents filed across various disciplines.
Stay ahead of the curve-immerse yourself in breakthrough AI, ML, data, and cloud technologies and gain exposure working with Fortune 500 companies.
Reliability and Compliance Analyst
Houston, TX job
Reliability Compliance Analyst
A leading renewable energy organization is seeking a Reliability Compliance Analyst focused on Operations and Planning. The company develops, constructs, owns, and operates wind, solar, transmission, and energy storage facilities. The mission is to advance the transition to renewable energy through responsible development and operation, with a focus on trust, accountability, and transparency. The culture promotes innovative thinking, ownership, and strong follow through across a global portfolio of generation and transmission assets.
Job Purpose
The Reliability Compliance Analyst will support the organization's reliability compliance program and serve as an interface with regulatory authorities and regional entities including FERC, NERC, NERC Regional Entities, Canadian regulatory bodies, and ISO and RTOs. The analyst will help monitor regulatory rules, maintain systematic preventive measures, and ensure ongoing compliance with reliability requirements.
This role provides technical guidance and coordination with operations, engineering, information technology, and other subject matter experts. The position supports compliance with applicable standards and requirements through research, data analysis, document management, and formal submissions.
Key Accountabilities
• Support compliance with applicable FERC Orders, NERC and Alberta Reliability Standards, ISO and RTO rules, and other reliability compliance requirements.
• Contribute to the internal operations and planning compliance program and assist with the internal critical infrastructure protection program.
• Assist with data collection, analysis, and submissions for self certifications, data requests, and audits required by NERC, AESO, IESO, and other regulatory entities.
• Participate in developing, maintaining, and training on internal policies, procedures, standards, and preventive measures aligned with compliance expectations and industry best practices.
• Prepare reports and presentations on compliance activities for internal teams and external stakeholders.
• Provide compliance support to personnel responsible for meeting regulatory obligations.
• Conduct internal audits of assets to evaluate adherence to compliance requirements.
• Identify opportunities to improve compliance processes and ensure alignment with updated or new reliability standards and market rules.
• Represent the company in conferences, workshops, and industry groups related to reliability compliance.
• Analyze electrical system data to identify trends, interpret system events, and support continuous improvement.
• Support the operations control room with training, data analysis, and tools designed to ease compliance workloads.
• Assist with research and development related to products, services, and operational tools.
• Perform other duties as assigned.
Qualifications
Education
• Bachelor's degree in engineering, economics, finance, or another analytical field.
Experience
• Minimum 2 years of experience with NERC and FERC.
• Minimum 3 years of experience in the electrical industry.
Additional Requirements
• Ability to pass a personnel risk assessment and seven year background check.
• Valid driver's license.
• Ability to obtain a passport.
• Ability to travel up to 25 percent domestically and internationally.
Technical Skills
• Moderate to advanced understanding of electrical principles.
• Strong research and writing skills, including the creation of clear and actionable procedures.
• Strong analytical, quantitative, and problem solving abilities.
• Consistent ability to meet deadlines.
• Strong organization, attention to detail, and ability to manage multiple priorities under pressure.
• Proficiency with MS Word, PowerPoint, and Excel. Experience with Adobe Acrobat Pro and MS Access is a plus.
• NERC certification or prior experience in regulatory compliance is preferred.
• Experience with FERC or DOE processes is a plus.
• Ability to work effectively with executives and cross functional teams.
• Experience with renewable generating systems is desirable.
• Experience with generator owner or operator NERC standards is desirable.
• Experience with resource and demand balancing or transmission operator or planner standards is desirable.
Equal Opportunity Statement
The organization is an equal opportunity employer and supports an inclusive workplace for all employees.
Internet & Phone Sales Representative
MCI Careers job in Las Cruces, NM
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
Are you a persuasive communicator with a positive attitude and a drive to succeed? We're looking for full-time Internet & Phone Sales Representative to support a variety of outbound projects across our growing contact center network.
Whether you're just starting your career or looking to take the next step, we offer flexible schedules, industry-leading training, and real opportunities for advancement including roles in Supervision, Training, Talent Acquisition, and Operations Management.
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
--------------: POSITION RESPONSIBILITIES: Key Responsibilities:
Handle inbound and outbound calls with professionalism and courtesy
Use training and resources to confidently answer questions and sell products/services
Listen actively to understand customer needs and resolve issues
Research systems to locate missing information and collaborate with internal teams
Manage customer accounts and process orders accurately using company systems
Follow scripts, policies, and compliance guidelines
Maintain accurate records and protect customer data
Escalate complex issues to appropriate team members
Attend training sessions and team meetings to stay current on updates
Meet attendance, punctuality, and performance expectations
CANDIDATE QUALIFICATIONS:
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Qualifications
Must be 18 years or older
High school diploma or equivalent
Excellent written and verbal communication skills
Typing speed of 20+ WPM
Basic proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)
Familiarity with Windows operating systems
Highly reliable with strong attendance and punctuality
Skilled in troubleshooting, conflict resolution, and customer service
Empathetic, responsive, and solution-oriented
Ability to multitask, stay focused, and self-manage
Team-oriented with strong interpersonal skills
Comfortable in a fast-paced, evolving environment
Preferred (Not Required)
1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center
Experience in state or federal work environments
COMPENSATION DETAILS:
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Compensation & Benefits that Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
PHYSICAL REQUIREMENTS:
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
CONDITIONS OF EMPLOYMENT:
All MCI Locations
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
REASONABLE ACCOMMODATION:
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
EQUAL OPPORTUNITY EMPLOYER:
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
ABOUT MCI (PARENT COMPANY):
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
................:
The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this .
The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
Trading Systems Analyst
Houston, TX job
We are seeking a highly experienced Trading Systems Analyst to support initiatives across exchange-traded derivatives and commodity trading systems. The role requires deep technical and business knowledge to ensure requirements are understood at all levels of delivery, while improving efficiency, compliance, and quality across trading systems. The successful candidate will act as a subject matter expert, bridging business, development, QA, infrastructure, and support teams.
Key Responsibilities
Act as a subject matter expert for trading systems initiatives, supporting end-to-end lifecycle analysis.
Gather, analyze, and map RFQ, order, and trade lifecycles to identify gaps and propose solutions that improve system quality and efficiency.
Troubleshoot and resolve issues across development, support, and technical business users.
Communicate effectively with traders, developers, QA, infrastructure, and production support teams.
Deliver scalable algorithmic trading technology solutions in a compliant and flexible manner.
Support regulatory and audit compliance, including MiFID II and RTS6, within trading systems.
Assist with application deployment, exchange certification, and vendor management.
Required Industry Knowledge
Strong understanding of all major global futures exchanges.
Knowledge of full exchange-traded derivatives trade lifecycle.
Minimum of 8 years' experience in Commodity Trading & Price Risk Management, Capital Markets, or Investment Banking.
Familiarity with market data providers (e.g., Bloomberg, Refinitiv) and liquidity aggregation platforms.
Understanding of financial regulations such as MiFID II, EMIR, and FCA guidelines.
Key Skills and Experience
Experience with Third Party Networks and EMS/OMS software vendors (e.g., TT, NYFIX, Bloomberg, TradingScreen).
Knowledge of instrument static data and market data systems/protocols across Windows and Linux platforms.
Experience analyzing and implementing regulatory initiatives (MiFID II, MAD/MAR).
Solid experience with FIX engineering.
Strong analytical and problem-solving abilities; able to work with complex datasets and propose innovative solutions.
Understanding of trading lifecycle, including order capture, execution, allocation, settlement, and compliance.
Experience in application support, vendor management, and system deployment.
Proficiency in scripting/programming languages such as Python, PowerShell, C#, SQL.
Experience with messaging systems and debugging network protocols (TCP, multicast) is highly regarded.
Soft Skills
Excellent communication and collaboration with traders, developers, and stakeholders.
Ability to work in a fast-paced, high-pressure trading environment.
Proactive, self-motivated, and adaptable with a positive attitude.
Ability to work under demanding deadlines with changing priorities.
ReactJS Lead
Charlotte, NC job
Required Qualifications:
• Strong working knowledge and experience with JavaScript (es5/es6) and React JS
• Should have good experience leading teams and taking care of delivery
• Should be able to help guide team on technical front
• Should have good working experience in Agile methodologies and be able to take up a Scrum Master role partially
• Experience using Web UI Dev Tools/Debugging tools
• Solid understanding/experience with REST Api's
• Strong communication skills as they will be working directly interacting with client
Paid Search Marketing Manager
Jetmore, KS job
We're currently hiring a Paid Search Marketing Manager to join our growing remote team. Are you the right candidate for this opportunity Make sure to read the full description below. LawnStarter is seeking a highly analytical and data-driven SEM Analyst to help scale our paid search efforts and drive customer acquisition through a multi-brand paid search effort..
As an integral part of our marketing team, you will be responsible for managing, optimizing, and growing our search engine marketing (SEM) campaigns across Google Ads, Bing Ads, and other platforms. xevrcyc
Help Us Build the Future of Outdoor Services At LawnStarter, we're transforming the $100B+ outdoor home services industry-making it easier for homeowners to book, manage, and enjoy services like lawn care, landscaping, and more.
With $30M+ in venture funding and solid traction, we're investing in the next generation of our platform-and we're looking for a Paid Search Marketing Manager to help drive it.
Executive Personal Assistant
Coral Gables, FL job
Executive Personal Assistant to Principal, Global Well-Renowned Architectural Firm, Coral Gables, Florida
A world-renowned architect of a firm that handles very high-end projects globally is looking for an Executive Personal Assistant to support him and be a “true” right hand collaborator and member of the team. The ideal candidate has a creative mindset that finds solutions, is very detail-oriented, organized and appreciates the meeting of art and engineering with a “high touch” service mentality and worldly sophistication. Experience supporting a HNW individual with many international interests highly desired. Fluency in multiple languages, particularly Spanish or Portuguese highly desired.
About the job:
● Manage the Principal's complex calendar, prioritizing and understanding shifting priorities, personal and professional.
Optimize the Principal's time; anticipate needs and build breathing room into a high velocity schedule that spans global time zones
● Manage global travel arrangements with detailed itineraries for the team
● Prioritize and manage inbox ; craft emails on his behalf as well as other correspondence
● Prepare Principal for client meetings including any collateral materials and research;
Plan dinners/events.
● Manage information flow with his direct reports
Ad hoc projects; personal errands
Base Salary, Comprehensive Health Benefits
About You:
A minimum of 5 years of experience as an Executive Personal Assistant supporting a worldly and creative high- level executive
Bachelor's Degree
Strong interpersonal skills to speak with clients, internal stakeholders with “high touch” diplomacy; Fluency in Spanish or Portuguese a PLUS
Wants to be a trusted confident, handling confidential information with discretion and sensitive issues with integrity
Very detail oriented with excellent project management skills
Excellent Microsoft Office Suite skills
Excellent written and verbal communication skills
A creative thinker who thrives on finding solutions to problems and can handle last minute changes with grace
Engaging, warm, energetic and polished who thrives on taking as much off the principal's plate so he can focus on the success of the organization.
A worldly sophistication and perspective with a very team-oriented attitude
Supplier Manager, Quality Assurance, Supplier Technical Engineer, Airfoils, Blades, Casting
Wichita Falls, TX job
Wichita Falls, TX - OR - Whitehall, MI
Competitive Salary [about $148K+] Bonus, Full Benefits
Desired Qualifications: Master's degree with 3-5 years, Bachelor's degree with 4-7 years, 12 years equivalent experience with no degree.
Supplier Quality Engineering experience is a must
Experience with investment casting and/or airfoils and blades
The Supplier Technical Engineer (STE) is responsible for assessing and improving supplier quality processes to reduce product defects and ensure compliance with manufacturing specifications and standards. The role involves daily interaction and collaboration with cross-functional teams including Supply Chain, Engineering, and Production. The SQE will serve as a key quality liaison between the supplier and internal teams, driving continuous improvement and ensuring alignment with quality expectations and operational goals.
Responsibilities:
• Ensure quality of received components by reviewing supplier provided data against drawing requirements.
• Generating reports on supplier quality, by monitoring their defect rates and areas that can lead to potential flaws; Guiding suppliers to reduce these defect rates.
• Researching the potential vendors, assessing their manufacturing environment, practices, and procedures; Conducting supplier quality control audits to ensure compliance with organizational policies and quality certifications (ISO, NADCAP).
• Supporting suppliers in improving their performance through process enhancements, implementing process controls, and developing quality assurance plans.
Skill Descriptors
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level: Working Knowledge
• Delivers helpful feedback that focuses on behaviors without offending the recipient.
• Listens to feedback without defensiveness and uses it for own communication effectiveness.
• Makes oral presentations and writes reports needed for own work.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level: Extensive Experience
• Ensures capture of lessons to be learned from a problem-solving effort.
• Organizes potential problem solvers and leads problem resolution efforts.
• Uses varying problem-solving approaches and techniques as appropriate.
Process Improvement: Understanding and insight into evaluating current product quality and production methods and ability to maintain focus on the continuous improvement of processes, products and services.
Level: Extensive Experience
• Streamlines the critical workflow for executing key processes. Sets priorities for addressing process problems that limit performance. Develops methods for improving and establishing controls for critical processes. Monitors external sources for applicable new methods and controls.
• Coaches others to develop the skills to improve processes.
Quality Orientation: Knowledge of quality management methods, tools, and techniques; ability to create and support an environment that meets the quality goals of the organization.
Level: Working Knowledge
• Confronts root causes of problems wherever they exist. Eliminates unnecessary work and all non-value-added activities. Uses objective quality criteria and data to drive decisions.
Product Quality Assurance: Knowledge of product quality assurance; ability to use tools, techniques and methodologies assuring the quality of development for and manufacturing of products.
Level: Extensive Experience
• Advises others on the strengths and weaknesses of alternative quality assurance methodologies.
• Consults on the optimal matching of quality assurance tools to specific products or product groups.
• Interprets QA failures, analyzes the underlying causes and estimates associated costs.
• Implements quality assurance processes for multiple hardware products.
• Conducts and directs quality reviews and audits.
Manufacturing Standards, Procedures and Policies: Knowledge of organizational standards, procedures and policies in manufacturing activities; ability to plan, guide, and monitor manufacturing processes for compliance.
Level: Extensive Experience
• Consults on development and implementation of cross-functional standards.
• Participates in the development of organizational policies and practices.
• Develops and uses control and monitoring mechanisms for adherence.
• Collaborates with other functions on establishing and documenting joint standards.
Supplier Management - MFG: Knowledge of processes and methods to effectively manage business relationships and transactions with suppliers of raw materials or product components; ability to apply related knowledge, experience and skills into real practice.
Level: Extensive Experience
• Facilitates supplier partnering arrangements that share risk and reward. Monitors supplier performance; works to resolve discrepancies between performance and agreements. Develops quality standards and controls for suppliers. and maintains partnerships with multiple and/or large suppliers.
• Evaluates issues and terminates supplier relationships as appropriate; works with legal departments.
Supplier Evaluations and Certification: Knowledge of supplier evaluations and certification; ability to identify the methods, tools and documentation for evaluating, selecting and certifying vendors, suppliers and partners.
Desired Qualifications: Master's degree with 3-5 years, Bachelor's degree with 4-7 years, 12 years equivalent experience with no degree.
Supplier Quality Engineering experience is a must
Experience with investment casting and/or airfoils and blades
Candidate Details: 5+ to 7 years' experience/Seniority Level - Mid-Senior
Management Experience Required - No/Minimum Education - Bachelor's Degree
CONTACT/SEND RESUME:
Bill Marek - CEO
************
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WWW.VPRECRUITERS.COM
Meraki Engineer
Atlanta, GA job
Contract: initial 1 year contract with likely extension to 1-5 years
**NO THIRD PARTY RECRUITERS, PLEASE""
TekStream Solutions is hiring a Network engineer with Meraki experience for a contract role in the Atlanta area to help us at one of our top clients. This is an initial 1-year contract with a preference of coming into the office 2 days a week in the Atlanta area.
TekStream Solutions key partnerships with AWS, Splunk and Oracle have led to the building of unique solutions for clients as well as recognition the past 7 years on the Inc. 5000 fast growing companies.
Please review some of the skill-sets below and send us a note if you are interested in discussing. Although primarily hiring for full-time roles, we are considering consultants / contract relationships for certain roles.
Meraki Engineer
Strong Experience with Meraki Dashboard API
Add new organizations, admins, networks, devices, VLANs, Service Set Identifiers (SSIDs)
Provision thousands of new sites in minutes with an automation script-Python experience
Automatically onboard and off-board new employees' teleworker device(s)
Multiyear experience in Meraki Configurations
Hands on experience with Meraki in configuring, managing, and monitoring
Wi-Fi access points,
Switches,
Security appliance,
Network attached devices
You'll thrive in this role if you're proactive about troubleshooting, comfortable working across multiple Meraki organizations, and communicate clearly with both technical and non-technical teams.